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Telehealth by SimplePractice

Telehealth by SimplePractice

SimplePractice - Practice Management

Secure video appointments

4.6 Ratings 67K+ Reviews 500K+ Downloads

Ratings & Reviews

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  • Sep 9, 2021

    By Eliza Parakeet
    Crashes constantly. Unable to install on windows 10 home or visit via be web link. Bummer this is the only platform my practitioner uses. UPDATE: helpful response provided, thank you. I will revisit viewing through web browser. thanks again.
  • Not a secure App Mar 16, 2020

    By dlspace
    Downloaded the App and a day or so later was solicited by a provider, this is massive breach of confidentiality and totally unacceptable seems in violation of the HIPPA requirements. Tried to contact the soliciting provider I had never heard of by reply to their email to find out how they got my contact information but the provider would not divulge that and had Telehealth stated in their description. They received my first email and told me I could ‘unsubscribe’ to what I had not even ‘subscribed’ in the first place and they have not replied to my 2nd email asking again where they got my contact information. I am looking for an explanation and expect an answer ASAP. The only reason I put 1 star is that it wouldn’t send the comment without a star, but this App gets a minus 0 several times for this imo.
  • Aug 25, 2021

    By Anne Cox
    The image of the provider is pixely. Sometime he will ask me to lookup stuff on the phone, Google and it will cut off our connection or we can't see each other anymore.
  • Platform okay but connection terrible Dec 1, 2020

    By Lola1978
    I have been using this platform for about a year with my therapist. I can’t even SEE the words I am typing at this time! The picture and sound go in and out quite a bit. Sometimes it has gotten so bad that we have had to get off of this platform and just FaceTime each other to finish our session. I say that the platform is OK because it has a nice looking background and it’s always clean and it does serve for a nice private and secure connection. However, it is very fresh when you cannot see your therapist. Anyway, I would gladly give it a five star rating if they could get the technical issues worked out. Several times after having a session it will have a survey and I always put on there that there are connection issues in which connection issues or technical issues they are, however nothing has been done to make this better. So, hopefully some changes will be made soon.
  • Aug 28, 2021

    By Kari Short
    Telehealth does EXACTLY what it was designed to do in keeping patients in their homes and giving them access to health care. I am so grateful for this app and my AMAZING DOCTOR! Thank you!
  • I need therapy May 23, 2020

    By PrettyPunkRockMama
    With COVID-19 happening in our real world, the distancing from others is somewhat of a struggle but manageable. I was diagnosed with Bipolar 2 disorder. Therapy is a constant in my life and much needed, along with visits with my psychiatrist. TeleHealth has helped me stay connected with my support group, my wonderful therapist Shawn and my psychiatrist Dr. Randle. I’m so grateful that in our world today, we have these sources to continue the treatment we need whether it’s therapy, doctor visits, psych visits or whatever you use this platform for. It’s helping others stay connected with the people they need most in their lives. Thank you TeleHealth for making that possible.
  • Sep 15, 2021

    By Scott Torr
    Good quality of sound and video. Seems like there's many steps to follow in actually have the conference take place.
  • Update: Why can’t I hide my video? Aug 24, 2021

    By badatnicknames0101
    Update: The app updates so that I can hide both my own video and the clock on my iPad are excellent. I can see my therapist full screen without having to tape paper over parts of my screen. Really pleased with this update. Previous review: I don’t have any of the same issues with connection or overheating, but it drives me bananas that there is no option on the phone or tablet app to hide your own video. I do not want to look at myself during therapy, so I have to tape a piece of paper over the lower right corner of my screen. Please make this an option.
  • Excellent and feels safe Apr 23, 2020

    By Michele C.W
    I am immensely grateful to have a way to meet with my specialist in a complete secure way. I have used another service and it simply didn’t work as well as this program does. Unable to go and see him in person is a huge part of my life yet the pandemic hit and that ceased the ability to physically go to my appointments. This has been a gift. I wish that my primary doctor was using this program-I’m not sure what’s being used but constant shutdowns and often times we are unable to hear or see each other for an actual medical appointment. Thank you
  • Aug 18, 2021

    By Alyssa Luna
    I really enjoy this app, its simple and easy to use. However I wish it had a landscape mode since I have my sessions via the app on my phone and would like to see my therapist a little better. It does get a bit laggy every now and then.
  • Sep 9, 2021

    By Eliza Parakeet
    Crashes constantly. Unable to install on windows 10 home or visit via be web link. Bummer this is the only platform my practitioner uses. UPDATE: helpful response provided, thank you. I will revisit viewing through web browser. thanks again.
  • Not a secure App Mar 16, 2020

    By dlspace
    Downloaded the App and a day or so later was solicited by a provider, this is massive breach of confidentiality and totally unacceptable seems in violation of the HIPPA requirements. Tried to contact the soliciting provider I had never heard of by reply to their email to find out how they got my contact information but the provider would not divulge that and had Telehealth stated in their description. They received my first email and told me I could ‘unsubscribe’ to what I had not even ‘subscribed’ in the first place and they have not replied to my 2nd email asking again where they got my contact information. I am looking for an explanation and expect an answer ASAP. The only reason I put 1 star is that it wouldn’t send the comment without a star, but this App gets a minus 0 several times for this imo.
  • Aug 25, 2021

    By Anne Cox
    The image of the provider is pixely. Sometime he will ask me to lookup stuff on the phone, Google and it will cut off our connection or we can't see each other anymore.
  • Platform okay but connection terrible Dec 1, 2020

    By Lola1978
    I have been using this platform for about a year with my therapist. I can’t even SEE the words I am typing at this time! The picture and sound go in and out quite a bit. Sometimes it has gotten so bad that we have had to get off of this platform and just FaceTime each other to finish our session. I say that the platform is OK because it has a nice looking background and it’s always clean and it does serve for a nice private and secure connection. However, it is very fresh when you cannot see your therapist. Anyway, I would gladly give it a five star rating if they could get the technical issues worked out. Several times after having a session it will have a survey and I always put on there that there are connection issues in which connection issues or technical issues they are, however nothing has been done to make this better. So, hopefully some changes will be made soon.
  • Aug 28, 2021

    By Kari Short
    Telehealth does EXACTLY what it was designed to do in keeping patients in their homes and giving them access to health care. I am so grateful for this app and my AMAZING DOCTOR! Thank you!
  • I need therapy May 23, 2020

    By PrettyPunkRockMama
    With COVID-19 happening in our real world, the distancing from others is somewhat of a struggle but manageable. I was diagnosed with Bipolar 2 disorder. Therapy is a constant in my life and much needed, along with visits with my psychiatrist. TeleHealth has helped me stay connected with my support group, my wonderful therapist Shawn and my psychiatrist Dr. Randle. I’m so grateful that in our world today, we have these sources to continue the treatment we need whether it’s therapy, doctor visits, psych visits or whatever you use this platform for. It’s helping others stay connected with the people they need most in their lives. Thank you TeleHealth for making that possible.
  • Sep 15, 2021

    By Scott Torr
    Good quality of sound and video. Seems like there's many steps to follow in actually have the conference take place.
  • Update: Why can’t I hide my video? Aug 24, 2021

    By badatnicknames0101
    Update: The app updates so that I can hide both my own video and the clock on my iPad are excellent. I can see my therapist full screen without having to tape paper over parts of my screen. Really pleased with this update. Previous review: I don’t have any of the same issues with connection or overheating, but it drives me bananas that there is no option on the phone or tablet app to hide your own video. I do not want to look at myself during therapy, so I have to tape a piece of paper over the lower right corner of my screen. Please make this an option.
  • Excellent and feels safe Apr 23, 2020

    By Michele C.W
    I am immensely grateful to have a way to meet with my specialist in a complete secure way. I have used another service and it simply didn’t work as well as this program does. Unable to go and see him in person is a huge part of my life yet the pandemic hit and that ceased the ability to physically go to my appointments. This has been a gift. I wish that my primary doctor was using this program-I’m not sure what’s being used but constant shutdowns and often times we are unable to hear or see each other for an actual medical appointment. Thank you
  • Aug 18, 2021

    By Alyssa Luna
    I really enjoy this app, its simple and easy to use. However I wish it had a landscape mode since I have my sessions via the app on my phone and would like to see my therapist a little better. It does get a bit laggy every now and then.
  • Aug 31, 2021

    By dave anglero
    Update has bugs. At least for Android. If you don't want users to email you, instead of making it public, don't include an email address for support. Making users go through a login process to fill out a form to then tell you what is wrong with your app? No one will tell you directly. It's sooo much easier to publicly display your ineptitude at debugging. If you're that big, that you have that many emails to deal with, then you can get a better project manager.
  • Read ALL of the privacy sections Mar 12, 2021

    By Sterling 943
    It may or may not be a good App, I do not know because I stopped and deleted after reading their “privacy” policy. It is shocking. Their “privacy policy does not apply to the personal information they collect”. That is taken from paragraph 1 of their policy. Paragraph 2 allows then to collect personal information directly and automatically and third party, including social media. Paragraph 3 allows them to share my personal information with companies that market with them, for analytics with their affiliates. Paragraph 5 allows their tracking on any Facebook, Google, and LinkedIn, etc., for what I view. If I deny their use of “cookies”, information that take to “better benefit me”, and I configure “DNT (do not track)”, their system is set up to ignore my request, allowing them to track signals from my browsers and mobile devices. In some states, I can request deletion of files twice a year, free of charge, but by then, damage is done. You cannot undo what has been shared. I could go on, but please read everything. They escape legalities by informing us what they do, so we are then helpless. My information is taken directly from their website. I encourage you to read and think twice, is it really worth it, taking advantage of patients during COVID, when there is no other choice?
  • Aug 31, 2021

    By Christopher Lee
    Used to be able to see the time on top of my device during calls. Latest update goes full screen and hides the time.
  • Go get your teletherapy on a more reliable app! Nov 6, 2020

    By carriemala
    I am a clinician and have been using this app since March 2020. In the beginning, my client video sessions were seamless and I was very happy. Within the last two months, the connection has been unreliable which has negatively impacted my therapy sessions. At times, my audio cuts out and clients cannot hear me. At other times there is such a significant lag that we are both waiting to hear what the other person says and video and voice is not matching up. I have talked with multiple customer service people there, yet issues are not remedied. They are quick to say that it is my Wi-Fi or the Wi-Fi of my clients, yet I am trying other HIPAA protected teletherapy platforms and we are all having zero issues. They brought on too many customers at once and cannot handle it. Go get your teletherapy on a more reliable app!
  • Aug 24, 2021

    By Connie Thomas
    Not sure what all changed with the last update, but since then the app continously crashes for me unless I turn off my wifi and only connect via data and the video/audio quality were poor. Prior to the update the app worked wonderfully, clear video, clear audio and perfectly happy through the wifi on my phone.
  • Can’t hear my therapist but can see them Jul 14, 2021

    By Mountain Chickie
    I could not hear my therapist, but I could see her. We ended up having to do a phone call in addition to using the video so there could be audio. I thought it might’ve just been something on my laptop so I checked my microphone access settings/permissions… nothing wrong. Then I went onto my phone to try and click the link, same experience, she could hear and see me, I could see her, no sound. I went to my phone and computer application settings, my husband is a tech guy, and even he says there’s no logical explanation as to why it doesn’t work on both my computer and my phone. My therapist had just had a successful session with another client and her microphone worked fine. Maybe it’s an Apple compatibility issue?
  • Jul 16, 2021

    By Nanna_ One Love
    I would give this app zero stars if I could do so. Everytime I try to do a session, the app kicks me off after 30 seconds or so. I have checked and double checked my phone's software update, and app update. Everything is updated. I uninstalled and re-installed the app. Did not fix the issue. I have re-started my phone several times, and the issue continues to happen. The issue is the app, not our phones, or the phones software system.
  • App is broken, needs to be fixed! Aug 4, 2021

    By annoyed at broken app
    Sometimes it will be fine, the occasional glitch or freeze, but sometimes (like today) it will kick me AND MY THERAPIST out of the meeting repeatedly, if I try to log back in it tells me server error, I need to install a (nonexisting) update (then takes me to the App Store where there is no update), I have run out of cloud data (which I have not, everything else runs perfectly fine) and many various errors, AND THEN asks me to rate it on the App Store! Well guess what: I did. This app is a piece of junk, you need to maintain your products better. Maybe actually listen to the problems? I don’t know, just a suggestion? *sigh* anyway, I hope for better next time and hopefully I can actually go through the whole meeting.
  • Jun 22, 2021

    By Brian Leehan
    Have only used it for one appointment with provider. I have it installed on my cell phone and the session kept terminating - I had to keep hitting "join session" to get back in. Couldn't resolve the issue, so just had my provider call me on cell and we did a phone appointment. I want to download the app onto my home office desktop computer, but download page on Google App Store keeps telling me that I already have it installed. It has never given me the option to install on my office computer, so I initially went ahead and downloaded app onto my cell. No response to an email I sent to SimplePractice through their website. Not impressed so far with this app.
  • Jul 11, 2021

    By Ruthanne b
    Froze every few minutes throughout my meeting. I think I reconnected over 12 times. (More like 2 dozen times). 1/25/2021: there are No updates available in the App Store. I have no appointments for a couple of weeks. Hopefully it will not be as painful at my next appointment. 1/27/2021, some people do not have access to a computer. My phone is up to date. 6/26/21 and you reply to my rating from JANUARY with a stock answer!!! I give your response a negative star.

No reviews available

No reviews available

  • Not a secure App Mar 16, 2020

    By dlspace
    Downloaded the App and a day or so later was solicited by a provider, this is massive breach of confidentiality and totally unacceptable seems in violation of the HIPPA requirements. Tried to contact the soliciting provider I had never heard of by reply to their email to find out how they got my contact information but the provider would not divulge that and had Telehealth stated in their description. They received my first email and told me I could ‘unsubscribe’ to what I had not even ‘subscribed’ in the first place and they have not replied to my 2nd email asking again where they got my contact information. I am looking for an explanation and expect an answer ASAP. The only reason I put 1 star is that it wouldn’t send the comment without a star, but this App gets a minus 0 several times for this imo.
  • Aug 28, 2021

    By Kari Short
    Telehealth does EXACTLY what it was designed to do in keeping patients in their homes and giving them access to health care. I am so grateful for this app and my AMAZING DOCTOR! Thank you!
  • I need therapy May 23, 2020

    By PrettyPunkRockMama
    With COVID-19 happening in our real world, the distancing from others is somewhat of a struggle but manageable. I was diagnosed with Bipolar 2 disorder. Therapy is a constant in my life and much needed, along with visits with my psychiatrist. TeleHealth has helped me stay connected with my support group, my wonderful therapist Shawn and my psychiatrist Dr. Randle. I’m so grateful that in our world today, we have these sources to continue the treatment we need whether it’s therapy, doctor visits, psych visits or whatever you use this platform for. It’s helping others stay connected with the people they need most in their lives. Thank you TeleHealth for making that possible.
  • Update: Why can’t I hide my video? Aug 24, 2021

    By badatnicknames0101
    Update: The app updates so that I can hide both my own video and the clock on my iPad are excellent. I can see my therapist full screen without having to tape paper over parts of my screen. Really pleased with this update. Previous review: I don’t have any of the same issues with connection or overheating, but it drives me bananas that there is no option on the phone or tablet app to hide your own video. I do not want to look at myself during therapy, so I have to tape a piece of paper over the lower right corner of my screen. Please make this an option.
  • Excellent and feels safe Apr 23, 2020

    By Michele C.W
    I am immensely grateful to have a way to meet with my specialist in a complete secure way. I have used another service and it simply didn’t work as well as this program does. Unable to go and see him in person is a huge part of my life yet the pandemic hit and that ceased the ability to physically go to my appointments. This has been a gift. I wish that my primary doctor was using this program-I’m not sure what’s being used but constant shutdowns and often times we are unable to hear or see each other for an actual medical appointment. Thank you
  • Why not? Jul 21, 2020

    By theinvisiblebarkeep
    Now that I can have therapy from a place I feel comfortable (my home) using this app, why not? Before I was only able to meet with my therapist twice a month with my schedule. Now that I can have appointments from home I can meet with her once a week. This has been super helpful with the progress of my therapy. I’m doing a regimented therapy that has a beginning, middle and end. It would have taken longer had I continued to meet at her office. When I hear my friends and family struggling, I have said “maybe try therapy, now that you can do it from home, why not?”
  • Not able to use on landscape mode Apr 4, 2020

    By Naliupa
    The App is now working beautifully and I was impressed with the attention given to my issue. I am now a happier user of the app. I hope that they make the IPad application as versatile and useful as the computer one I was able to get the app to be on landscape mode for a few sessions but it no longer allows this mode. I am using it on an I pad. Is this issue on the table to be addressed? For me it maybe a deal breaker but I love everything else about SimplePractice. Can’t you not fix it. I saw that I am not the only one with this issue.
  • Aug 23, 2021

    By Laurie W
    Clear re: visual & audio -- exactly what we all want from this type of app.
  • Aug 19, 2021

    By Wendy Holden
    Very appreciative that landscape mode for Android was updated.
  • Assurance Sep 15, 2020

    By Nicole Newell
    I use this as a way to connect with my grief counselor after the loss of my fiancé through suicide. Without being able to connect with her so easily and have the ability to clearly communicate with her through this app, I don’t know where I’d be today. I easily join in on our video appointment every time. I have a clear picture of her as we speak and can hear her clearly through my phone. For me personally, it’s been a wonderful tool in being able to get the support I needDuring this most difficult time
  • Sep 9, 2021

    By Eliza Parakeet
    Crashes constantly. Unable to install on windows 10 home or visit via be web link. Bummer this is the only platform my practitioner uses. UPDATE: helpful response provided, thank you. I will revisit viewing through web browser. thanks again.
  • Aug 25, 2021

    By Anne Cox
    The image of the provider is pixely. Sometime he will ask me to lookup stuff on the phone, Google and it will cut off our connection or we can't see each other anymore.
  • Sep 15, 2021

    By Scott Torr
    Good quality of sound and video. Seems like there's many steps to follow in actually have the conference take place.
  • Aug 18, 2021

    By Alyssa Luna
    I really enjoy this app, its simple and easy to use. However I wish it had a landscape mode since I have my sessions via the app on my phone and would like to see my therapist a little better. It does get a bit laggy every now and then.
  • SP is great Apr 10, 2020

    By HP2305
    I love SP’s telehealth! It is secure and HIPAA compliant, integrated to my calendar and pretty simple yo use. Unfortunately, it does use A LOT of your battery, so even with my devices plugged in, eventually during my day, I have to use a second device bc there is no battery left. My biggest complaint about SP is always related to their lack of PHONE support. Emails back and forth are really NOT an effective way to provide troubleshooting. For example, I am having issues with my computer audio for days, followed their tips and is still unresolved. SP would be pretty perfect if they added phone support. Without it, they get four stars only.
  • Loosing face and sound signals Feb 2, 2021

    By Chichi08272020
    I checked the connection like I was told to do at the beginning, and it was saying excellent. Most of the first half an hour was very good. I’m describing below the last 20 minutes of the meeting. Midway of the meeting I was able to hear the person very clear but not her face for about 3 minutes and after that her face signal started to come back little by little but fussy. When I was able to see her clear, the the problem was with voice. I wasn’t able to understand her very well because the sound was in and out.
  • Aug 8, 2021

    By Elijah Lynn
    Needs landscape mode. We joined from a laptop which has landscape mode and our therapist joined on this app which appears to only have portrait mode and our preview showed all of us but after asking them, they said we were cut off on the sides. So, it's a frustrating user experience and left me constantly trying to lean into the center of screen so she could see both of us which was really uncomfortable and make it harder to focus.
  • Platform okay but connection terrible Dec 1, 2020

    By Lola1978
    I have been using this platform for about a year with my therapist. I can’t even SEE the words I am typing at this time! The picture and sound go in and out quite a bit. Sometimes it has gotten so bad that we have had to get off of this platform and just FaceTime each other to finish our session. I say that the platform is OK because it has a nice looking background and it’s always clean and it does serve for a nice private and secure connection. However, it is very fresh when you cannot see your therapist. Anyway, I would gladly give it a five star rating if they could get the technical issues worked out. Several times after having a session it will have a survey and I always put on there that there are connection issues in which connection issues or technical issues they are, however nothing has been done to make this better. So, hopefully some changes will be made soon.
  • Aug 29, 2021

    By andrew romanelli
    Would rate higher if features worked smoother, like screen rotation mostly. Hopefully an update will fix soon
  • Aug 2, 2021

    By Drew Kompare
    My understanding is that a primary function of this app is video calling, but unlike most other apps that facilitate video calling, this app does not support multitasking. If the user switches to another app, the other parties involved in the call can no longer hear said user, and when I returned to my call in my specific instance, I was unable to reactivate my video feed and had to endure the remainder of the call without the other party being able to see me.
  • Read ALL of the privacy sections Mar 12, 2021

    By Sterling 943
    It may or may not be a good App, I do not know because I stopped and deleted after reading their “privacy” policy. It is shocking. Their “privacy policy does not apply to the personal information they collect”. That is taken from paragraph 1 of their policy. Paragraph 2 allows then to collect personal information directly and automatically and third party, including social media. Paragraph 3 allows them to share my personal information with companies that market with them, for analytics with their affiliates. Paragraph 5 allows their tracking on any Facebook, Google, and LinkedIn, etc., for what I view. If I deny their use of “cookies”, information that take to “better benefit me”, and I configure “DNT (do not track)”, their system is set up to ignore my request, allowing them to track signals from my browsers and mobile devices. In some states, I can request deletion of files twice a year, free of charge, but by then, damage is done. You cannot undo what has been shared. I could go on, but please read everything. They escape legalities by informing us what they do, so we are then helpless. My information is taken directly from their website. I encourage you to read and think twice, is it really worth it, taking advantage of patients during COVID, when there is no other choice?
  • Aug 31, 2021

    By Christopher Lee
    Used to be able to see the time on top of my device during calls. Latest update goes full screen and hides the time.
  • Jun 22, 2021

    By Brian Leehan
    Have only used it for one appointment with provider. I have it installed on my cell phone and the session kept terminating - I had to keep hitting "join session" to get back in. Couldn't resolve the issue, so just had my provider call me on cell and we did a phone appointment. I want to download the app onto my home office desktop computer, but download page on Google App Store keeps telling me that I already have it installed. It has never given me the option to install on my office computer, so I initially went ahead and downloaded app onto my cell. No response to an email I sent to SimplePractice through their website. Not impressed so far with this app.
  • Keeps overheating my phone! Jun 1, 2021

    By Zephyr Penguin
    Overall, the app functions OK, but I tend to use it from my car (to have private space), and this app almost always ends up causing my phone (iPhone 8) to go into thermal shutdown at least once over the course of a one-hour therapy session, particularly in the warmer 3/4 of the year. My guess is that the encryption/decryption is using so much processor power that the phone overheats. No other app on my phone has this problem. It is very annoying to have an unexpected shutdown in the middle of an intense session! Please fix this! For instance, have the app fall back to voice-only connection if the phone is getting close to overheating, or reduce the video frame rate.
  • Aug 31, 2021

    By dave anglero
    Update has bugs. At least for Android. If you don't want users to email you, instead of making it public, don't include an email address for support. Making users go through a login process to fill out a form to then tell you what is wrong with your app? No one will tell you directly. It's sooo much easier to publicly display your ineptitude at debugging. If you're that big, that you have that many emails to deal with, then you can get a better project manager.
  • Go get your teletherapy on a more reliable app! Nov 6, 2020

    By carriemala
    I am a clinician and have been using this app since March 2020. In the beginning, my client video sessions were seamless and I was very happy. Within the last two months, the connection has been unreliable which has negatively impacted my therapy sessions. At times, my audio cuts out and clients cannot hear me. At other times there is such a significant lag that we are both waiting to hear what the other person says and video and voice is not matching up. I have talked with multiple customer service people there, yet issues are not remedied. They are quick to say that it is my Wi-Fi or the Wi-Fi of my clients, yet I am trying other HIPAA protected teletherapy platforms and we are all having zero issues. They brought on too many customers at once and cannot handle it. Go get your teletherapy on a more reliable app!
  • Aug 24, 2021

    By Connie Thomas
    Not sure what all changed with the last update, but since then the app continously crashes for me unless I turn off my wifi and only connect via data and the video/audio quality were poor. Prior to the update the app worked wonderfully, clear video, clear audio and perfectly happy through the wifi on my phone.
  • Can’t hear my therapist but can see them Jul 14, 2021

    By Mountain Chickie
    I could not hear my therapist, but I could see her. We ended up having to do a phone call in addition to using the video so there could be audio. I thought it might’ve just been something on my laptop so I checked my microphone access settings/permissions… nothing wrong. Then I went onto my phone to try and click the link, same experience, she could hear and see me, I could see her, no sound. I went to my phone and computer application settings, my husband is a tech guy, and even he says there’s no logical explanation as to why it doesn’t work on both my computer and my phone. My therapist had just had a successful session with another client and her microphone worked fine. Maybe it’s an Apple compatibility issue?
  • Jul 16, 2021

    By Nanna_ One Love
    I would give this app zero stars if I could do so. Everytime I try to do a session, the app kicks me off after 30 seconds or so. I have checked and double checked my phone's software update, and app update. Everything is updated. I uninstalled and re-installed the app. Did not fix the issue. I have re-started my phone several times, and the issue continues to happen. The issue is the app, not our phones, or the phones software system.
  • App is broken, needs to be fixed! Aug 4, 2021

    By annoyed at broken app
    Sometimes it will be fine, the occasional glitch or freeze, but sometimes (like today) it will kick me AND MY THERAPIST out of the meeting repeatedly, if I try to log back in it tells me server error, I need to install a (nonexisting) update (then takes me to the App Store where there is no update), I have run out of cloud data (which I have not, everything else runs perfectly fine) and many various errors, AND THEN asks me to rate it on the App Store! Well guess what: I did. This app is a piece of junk, you need to maintain your products better. Maybe actually listen to the problems? I don’t know, just a suggestion? *sigh* anyway, I hope for better next time and hopefully I can actually go through the whole meeting.
  • Jul 11, 2021

    By Ruthanne b
    Froze every few minutes throughout my meeting. I think I reconnected over 12 times. (More like 2 dozen times). 1/25/2021: there are No updates available in the App Store. I have no appointments for a couple of weeks. Hopefully it will not be as painful at my next appointment. 1/27/2021, some people do not have access to a computer. My phone is up to date. 6/26/21 and you reply to my rating from JANUARY with a stock answer!!! I give your response a negative star.

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