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Telehealth by SimplePractice

Telehealth by SimplePractice

SimplePractice - Practice Management

Secure, HIPAA-compliant video

4.6 Ratings 52K+ Reviews 500K+ Downloads

Ratings & Reviews

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  • Rural area Telehealth Apr 23, 2021

    By Eve@CC
    Telehealth provides an option for my clients that live more than an hour away to connect. I was using Telehealth before the pandemic ad so it was easy to make the switch when Telehealth was required due to the pandemic. I live in a rural area where clients don’t have access to high speed internet. The video may be glitchy when the clients don't have good bandwidth but we all know that and work around it, the audio comes through well. I like that Telehealth has allowed me to keep continuity of care for clients that move across the state. It is very easy to switch to Telehealth sessions if they were in person on my calendar. People can call up the day of the appointment, tell me they have a sick child or a snow storm and can’t make it and with the press of a button they can be sent a Telehealth link through their email. This has cut back on cancelled sessions tremendously.
  • Apr 16, 2021

    By Angela Jaskot
    Basic app. Very minimal options. I wish that this app allowed me to place my tablet in landscape mode so that I would be able to simply rest in on the table rather than having to hold it up for the duration of my appointment. Often the video is grainy also. On the whole it is easy to use for those who might not be so tech savvy. I personally wish there were more options available to the user.
  • I need therapy May 23, 2020

    By PrettyPunkRockMama
    With COVID-19 happening in our real world, the distancing from others is somewhat of a struggle but manageable. I was diagnosed with Bipolar 2 disorder. Therapy is a constant in my life and much needed, along with visits with my psychiatrist. TeleHealth has helped me stay connected with my support group, my wonderful therapist Shawn and my psychiatrist Dr. Randle. I’m so grateful that in our world today, we have these sources to continue the treatment we need whether it’s therapy, doctor visits, psych visits or whatever you use this platform for. It’s helping others stay connected with the people they need most in their lives. Thank you TeleHealth for making that possible.
  • Platform okay but connection terrible Dec 1, 2020

    By Lola1978
    I have been using this platform for about a year with my therapist. I can’t even SEE the words I am typing at this time! The picture and sound go in and out quite a bit. Sometimes it has gotten so bad that we have had to get off of this platform and just FaceTime each other to finish our session. I say that the platform is OK because it has a nice looking background and it’s always clean and it does serve for a nice private and secure connection. However, it is very fresh when you cannot see your therapist. Anyway, I would gladly give it a five star rating if they could get the technical issues worked out. Several times after having a session it will have a survey and I always put on there that there are connection issues in which connection issues or technical issues they are, however nothing has been done to make this better. So, hopefully some changes will be made soon.
  • Apr 19, 2021

    By Jerry Stump
    The app itself is alright. Good video and audio receptivity given you're in a good 4G or 5G area, just like with most apps like Discord or Facebook Messenger. What I dont like is you can't pull up pics you've screenshot in your phone gallery and still have the call not cut out audio or video completely on your counselor's end. Rejoining the call is easy, but if I can use those features with other video services, why can't I use them here? I love my counselor, though. :)
  • Excellent and feels safe Apr 23, 2020

    By Michele C.W
    I am immensely grateful to have a way to meet with my specialist in a complete secure way. I have used another service and it simply didn’t work as well as this program does. Unable to go and see him in person is a huge part of my life yet the pandemic hit and that ceased the ability to physically go to my appointments. This has been a gift. I wish that my primary doctor was using this program-I’m not sure what’s being used but constant shutdowns and often times we are unable to hear or see each other for an actual medical appointment. Thank you
  • May 3, 2021

    By Cathleen Feaster
    The visualization is as good as it can get. It's easy to use, until you come to the audio part. Throughout this coronavirus pandemic, most Dr.'s wants to use video chats like Zoom, TeleHealth,...., but each is unable to hear the other. Some Dr.'s will stay visual while talking over the phone, yet other Dr.'s hold the appt. the usual way of talking on any type of phone & ending the video chat. Especially with these types of Dr.'s phone conversations, both seeing & hearing are important!!!
  • Why not? Jul 21, 2020

    By theinvisiblebarkeep
    Now that I can have therapy from a place I feel comfortable (my home) using this app, why not? Before I was only able to meet with my therapist twice a month with my schedule. Now that I can have appointments from home I can meet with her once a week. This has been super helpful with the progress of my therapy. I’m doing a regimented therapy that has a beginning, middle and end. It would have taken longer had I continued to meet at her office. When I hear my friends and family struggling, I have said “maybe try therapy, now that you can do it from home, why not?”
  • May 4, 2021

    By Jessica Smith
    While I have only ever used this app with Wi-Fi, it has consistently worked well. Good connection, good audio, easy interface. Exactly what you need if you're in the throes of a medical (mental etc.) situation and don't want to finagle with an app lol
  • Assurance Sep 15, 2020

    By Nicole Newell
    I use this as a way to connect with my grief counselor after the loss of my fiancé through suicide. Without being able to connect with her so easily and have the ability to clearly communicate with her through this app, I don’t know where I’d be today. I easily join in on our video appointment every time. I have a clear picture of her as we speak and can hear her clearly through my phone. For me personally, it’s been a wonderful tool in being able to get the support I needDuring this most difficult time
  • Rural area Telehealth Apr 23, 2021

    By Eve@CC
    Telehealth provides an option for my clients that live more than an hour away to connect. I was using Telehealth before the pandemic ad so it was easy to make the switch when Telehealth was required due to the pandemic. I live in a rural area where clients don’t have access to high speed internet. The video may be glitchy when the clients don't have good bandwidth but we all know that and work around it, the audio comes through well. I like that Telehealth has allowed me to keep continuity of care for clients that move across the state. It is very easy to switch to Telehealth sessions if they were in person on my calendar. People can call up the day of the appointment, tell me they have a sick child or a snow storm and can’t make it and with the press of a button they can be sent a Telehealth link through their email. This has cut back on cancelled sessions tremendously.
  • Apr 16, 2021

    By Angela Jaskot
    Basic app. Very minimal options. I wish that this app allowed me to place my tablet in landscape mode so that I would be able to simply rest in on the table rather than having to hold it up for the duration of my appointment. Often the video is grainy also. On the whole it is easy to use for those who might not be so tech savvy. I personally wish there were more options available to the user.
  • I need therapy May 23, 2020

    By PrettyPunkRockMama
    With COVID-19 happening in our real world, the distancing from others is somewhat of a struggle but manageable. I was diagnosed with Bipolar 2 disorder. Therapy is a constant in my life and much needed, along with visits with my psychiatrist. TeleHealth has helped me stay connected with my support group, my wonderful therapist Shawn and my psychiatrist Dr. Randle. I’m so grateful that in our world today, we have these sources to continue the treatment we need whether it’s therapy, doctor visits, psych visits or whatever you use this platform for. It’s helping others stay connected with the people they need most in their lives. Thank you TeleHealth for making that possible.
  • Platform okay but connection terrible Dec 1, 2020

    By Lola1978
    I have been using this platform for about a year with my therapist. I can’t even SEE the words I am typing at this time! The picture and sound go in and out quite a bit. Sometimes it has gotten so bad that we have had to get off of this platform and just FaceTime each other to finish our session. I say that the platform is OK because it has a nice looking background and it’s always clean and it does serve for a nice private and secure connection. However, it is very fresh when you cannot see your therapist. Anyway, I would gladly give it a five star rating if they could get the technical issues worked out. Several times after having a session it will have a survey and I always put on there that there are connection issues in which connection issues or technical issues they are, however nothing has been done to make this better. So, hopefully some changes will be made soon.
  • Apr 19, 2021

    By Jerry Stump
    The app itself is alright. Good video and audio receptivity given you're in a good 4G or 5G area, just like with most apps like Discord or Facebook Messenger. What I dont like is you can't pull up pics you've screenshot in your phone gallery and still have the call not cut out audio or video completely on your counselor's end. Rejoining the call is easy, but if I can use those features with other video services, why can't I use them here? I love my counselor, though. :)
  • Excellent and feels safe Apr 23, 2020

    By Michele C.W
    I am immensely grateful to have a way to meet with my specialist in a complete secure way. I have used another service and it simply didn’t work as well as this program does. Unable to go and see him in person is a huge part of my life yet the pandemic hit and that ceased the ability to physically go to my appointments. This has been a gift. I wish that my primary doctor was using this program-I’m not sure what’s being used but constant shutdowns and often times we are unable to hear or see each other for an actual medical appointment. Thank you
  • May 3, 2021

    By Cathleen Feaster
    The visualization is as good as it can get. It's easy to use, until you come to the audio part. Throughout this coronavirus pandemic, most Dr.'s wants to use video chats like Zoom, TeleHealth,...., but each is unable to hear the other. Some Dr.'s will stay visual while talking over the phone, yet other Dr.'s hold the appt. the usual way of talking on any type of phone & ending the video chat. Especially with these types of Dr.'s phone conversations, both seeing & hearing are important!!!
  • Why not? Jul 21, 2020

    By theinvisiblebarkeep
    Now that I can have therapy from a place I feel comfortable (my home) using this app, why not? Before I was only able to meet with my therapist twice a month with my schedule. Now that I can have appointments from home I can meet with her once a week. This has been super helpful with the progress of my therapy. I’m doing a regimented therapy that has a beginning, middle and end. It would have taken longer had I continued to meet at her office. When I hear my friends and family struggling, I have said “maybe try therapy, now that you can do it from home, why not?”
  • May 4, 2021

    By Jessica Smith
    While I have only ever used this app with Wi-Fi, it has consistently worked well. Good connection, good audio, easy interface. Exactly what you need if you're in the throes of a medical (mental etc.) situation and don't want to finagle with an app lol
  • Assurance Sep 15, 2020

    By Nicole Newell
    I use this as a way to connect with my grief counselor after the loss of my fiancé through suicide. Without being able to connect with her so easily and have the ability to clearly communicate with her through this app, I don’t know where I’d be today. I easily join in on our video appointment every time. I have a clear picture of her as we speak and can hear her clearly through my phone. For me personally, it’s been a wonderful tool in being able to get the support I needDuring this most difficult time
  • Read ALL of the privacy sections Mar 12, 2021

    By Sterling 943
    It may or may not be a good App, I do not know because I stopped and deleted after reading their “privacy” policy. It is shocking. Their “privacy policy does not apply to the personal information they collect”. That is taken from paragraph 1 of their policy. Paragraph 2 allows then to collect personal information directly and automatically and third party, including social media. Paragraph 3 allows them to share my personal information with companies that market with them, for analytics with their affiliates. Paragraph 5 allows their tracking on any Facebook, Google, and LinkedIn, etc., for what I view. If I deny their use of “cookies”, information that take to “better benefit me”, and I configure “DNT (do not track)”, their system is set up to ignore my request, allowing them to track signals from my browsers and mobile devices. In some states, I can request deletion of files twice a year, free of charge, but by then, damage is done. You cannot undo what has been shared. I could go on, but please read everything. They escape legalities by informing us what they do, so we are then helpless. My information is taken directly from their website. I encourage you to read and think twice, is it really worth it, taking advantage of patients during COVID, when there is no other choice?
  • Apr 28, 2021

    By Jordan Cottle
    Completely stopped functioning after a few visits. It's been almost a month and I can't connect to the appointments. My app is up to date and I've reinstalled it multiple time to try and get it to work. There's no indicator that an error is happening or how to fix it. I just see a blank box when my provider tries to join the meeting.
  • Go get your teletherapy on a more reliable app! Nov 6, 2020

    By carriemala
    I am a clinician and have been using this app since March 2020. In the beginning, my client video sessions were seamless and I was very happy. Within the last two months, the connection has been unreliable which has negatively impacted my therapy sessions. At times, my audio cuts out and clients cannot hear me. At other times there is such a significant lag that we are both waiting to hear what the other person says and video and voice is not matching up. I have talked with multiple customer service people there, yet issues are not remedied. They are quick to say that it is my Wi-Fi or the Wi-Fi of my clients, yet I am trying other HIPAA protected teletherapy platforms and we are all having zero issues. They brought on too many customers at once and cannot handle it. Go get your teletherapy on a more reliable app!
  • May 4, 2021

    By Tina DeWitt
    Frustrating that Telehealth disconnects every 5min. I can literally time it for the 5 min. I have full internet bars and service during the disconnects so it's not on my tablet or phone. It happens on both devices. Picture and video clarity has improved. Sound is good. Just wish the updates I keep doing would fix the connection issue.
  • Not a secure App Mar 16, 2020

    By dlspace
    Downloaded the App and a day or so later was solicited by a provider, this is massive breach of confidentiality and totally unacceptable seems in violation of the HIPPA requirements. Tried to contact the soliciting provider I had never heard of by reply to their email to find out how they got my contact information but the provider would not divulge that and had Telehealth stated in their description. They received my first email and told me I could ‘unsubscribe’ to what I had not even ‘subscribed’ in the first place and they have not replied to my 2nd email asking again where they got my contact information. I am looking for an explanation and expect an answer ASAP. The only reason I put 1 star is that it wouldn’t send the comment without a star, but this App gets a minus 0 several times for this imo.
  • Apr 25, 2021

    By Natasha Alicea
    Hate how your response is always check connectivity and updates. Well I have and my sessions suck because it constantly kicks me off every 2 to 3 minutes. Fix it please!
  • Overheats every time Feb 14, 2021

    By ISB525600
    I’m thankful for an app that creates a secure connection between me and my counselor but I’m not sure what’s going on in the background for this app. I can be on Zoom meetings, using Google Meet or Skype, for work or to “visit” with family, for hours without a problem but five minutes into a Telehealth session and my phone is overheating. Case off, unplugged, screen so low I can barely see my counselor, sitting on a laptop cooling pad, yet it’s baking. It’s happened enough that either my phone’s battery needs to be replaced or I need a whole new phone. It also creates a lag so long it negatively impacts communication between my counselor and I. It’s really disappointing.
  • Apr 15, 2021

    By Lize Live
    If you open another page during call video stops working. If it recive phone call with app open and rejoin nobody will be able to hear you and rejoining doesn't work.
  • Iphone 8+ overheating Jun 22, 2020

    By Jhoerger
    I've used this app a few times on my iPhone 8+, and have had issues every time. My phone overheats to the point that it gives me a heat warning, which I've never had happen ever before. Taking my case off and trying to keep it cool during a session worked somewhat, but I'd lose wifi connection every 5 or so mins when my phone got a little warmer than usual. Overall, I'm considering changing therapists as this software has some major issue and this is all they offer. I'm currently up to date on all app and iOS updates. I have no other apps that do this, so it seems the app is to blame. Please fix asap!

No reviews available

No reviews available

  • Rural area Telehealth Apr 23, 2021

    By Eve@CC
    Telehealth provides an option for my clients that live more than an hour away to connect. I was using Telehealth before the pandemic ad so it was easy to make the switch when Telehealth was required due to the pandemic. I live in a rural area where clients don’t have access to high speed internet. The video may be glitchy when the clients don't have good bandwidth but we all know that and work around it, the audio comes through well. I like that Telehealth has allowed me to keep continuity of care for clients that move across the state. It is very easy to switch to Telehealth sessions if they were in person on my calendar. People can call up the day of the appointment, tell me they have a sick child or a snow storm and can’t make it and with the press of a button they can be sent a Telehealth link through their email. This has cut back on cancelled sessions tremendously.
  • I need therapy May 23, 2020

    By PrettyPunkRockMama
    With COVID-19 happening in our real world, the distancing from others is somewhat of a struggle but manageable. I was diagnosed with Bipolar 2 disorder. Therapy is a constant in my life and much needed, along with visits with my psychiatrist. TeleHealth has helped me stay connected with my support group, my wonderful therapist Shawn and my psychiatrist Dr. Randle. I’m so grateful that in our world today, we have these sources to continue the treatment we need whether it’s therapy, doctor visits, psych visits or whatever you use this platform for. It’s helping others stay connected with the people they need most in their lives. Thank you TeleHealth for making that possible.
  • Excellent and feels safe Apr 23, 2020

    By Michele C.W
    I am immensely grateful to have a way to meet with my specialist in a complete secure way. I have used another service and it simply didn’t work as well as this program does. Unable to go and see him in person is a huge part of my life yet the pandemic hit and that ceased the ability to physically go to my appointments. This has been a gift. I wish that my primary doctor was using this program-I’m not sure what’s being used but constant shutdowns and often times we are unable to hear or see each other for an actual medical appointment. Thank you
  • Why not? Jul 21, 2020

    By theinvisiblebarkeep
    Now that I can have therapy from a place I feel comfortable (my home) using this app, why not? Before I was only able to meet with my therapist twice a month with my schedule. Now that I can have appointments from home I can meet with her once a week. This has been super helpful with the progress of my therapy. I’m doing a regimented therapy that has a beginning, middle and end. It would have taken longer had I continued to meet at her office. When I hear my friends and family struggling, I have said “maybe try therapy, now that you can do it from home, why not?”
  • May 4, 2021

    By Jessica Smith
    While I have only ever used this app with Wi-Fi, it has consistently worked well. Good connection, good audio, easy interface. Exactly what you need if you're in the throes of a medical (mental etc.) situation and don't want to finagle with an app lol
  • Assurance Sep 15, 2020

    By Nicole Newell
    I use this as a way to connect with my grief counselor after the loss of my fiancé through suicide. Without being able to connect with her so easily and have the ability to clearly communicate with her through this app, I don’t know where I’d be today. I easily join in on our video appointment every time. I have a clear picture of her as we speak and can hear her clearly through my phone. For me personally, it’s been a wonderful tool in being able to get the support I needDuring this most difficult time
  • Apr 14, 2021

    By Steve Hurley
    The app works great. My only issue is that you can't screen share with it, like with the regular version (PC or Mac). On the other hand, connectivity seems much better, as there is a lot less lag, feedback, and jitter.
  • Truly a lifesaver Apr 25, 2021

    By KingMaryWhiskey
    I have been using Telehealth since COVID. I would have been in serious trouble without it. I moved almost 100 miles for a new job just before COVID. I am on several medications without which I cant work, but which require me to see my doctor every month. I couldn’t transfer care because no one was taking new patients when COVID struck. I physically couldn’t drive 200 miles to see my doctor (I’m disabled). Using Telehealth solved all my problems: no long drive required to continue my meds and keep working. Recently, I became entirely unable to drive. Telehealth has allowed me to interact with multiple specialists, reducing or eliminating the need for transportation. I truthfully don’t know what I would have done or what condition I would be in now if I didn’t have Telehealth. Thank you to the people who developed it. I hope they know how critically important their work is.
  • Apr 22, 2021

    By Kelly McCann
    My family has used several different telehealth programs in the last year (COVID-19) and quality varies. This app is easy to use, and consistently has good audio and video.
  • Apr 22, 2021

    By Angel Baby
    Works great, some connection issues but other than that I love talking to the people on this app they are very kind and very helpful. Thank you telehealth!
  • Apr 16, 2021

    By Angela Jaskot
    Basic app. Very minimal options. I wish that this app allowed me to place my tablet in landscape mode so that I would be able to simply rest in on the table rather than having to hold it up for the duration of my appointment. Often the video is grainy also. On the whole it is easy to use for those who might not be so tech savvy. I personally wish there were more options available to the user.
  • May 3, 2021

    By Cathleen Feaster
    The visualization is as good as it can get. It's easy to use, until you come to the audio part. Throughout this coronavirus pandemic, most Dr.'s wants to use video chats like Zoom, TeleHealth,...., but each is unable to hear the other. Some Dr.'s will stay visual while talking over the phone, yet other Dr.'s hold the appt. the usual way of talking on any type of phone & ending the video chat. Especially with these types of Dr.'s phone conversations, both seeing & hearing are important!!!
  • Apr 27, 2021

    By Niki Glarakis
    It is a Great video app, sometimes it freezes up a little but for the most part it works wonderfully. As long as you have solid internet connection the audio and visual works very well.
  • SP is great Apr 10, 2020

    By HP2305
    I love SP’s telehealth! It is secure and HIPAA compliant, integrated to my calendar and pretty simple yo use. Unfortunately, it does use A LOT of your battery, so even with my devices plugged in, eventually during my day, I have to use a second device bc there is no battery left. My biggest complaint about SP is always related to their lack of PHONE support. Emails back and forth are really NOT an effective way to provide troubleshooting. For example, I am having issues with my computer audio for days, followed their tips and is still unresolved. SP would be pretty perfect if they added phone support. Without it, they get four stars only.
  • Loosing face and sound signals Feb 2, 2021

    By Chichi08272020
    I checked the connection like I was told to do at the beginning, and it was saying excellent. Most of the first half an hour was very good. I’m describing below the last 20 minutes of the meeting. Midway of the meeting I was able to hear the person very clear but not her face for about 3 minutes and after that her face signal started to come back little by little but fussy. When I was able to see her clear, the the problem was with voice. I wasn’t able to understand her very well because the sound was in and out.
  • Not able to use on landscape mode Apr 4, 2020

    By Naliupa
    The App is now working beautifully and I was impressed with the attention given to my issue. I am now a happier user of the app. I hope that they make the IPad application as versatile and useful as the computer one I was able to get the app to be on landscape mode for a few sessions but it no longer allows this mode. I am using it on an I pad. Is this issue on the table to be addressed? For me it maybe a deal breaker but I love everything else about SimplePractice. Can’t you not fix it. I saw that I am not the only one with this issue.
  • Platform okay but connection terrible Dec 1, 2020

    By Lola1978
    I have been using this platform for about a year with my therapist. I can’t even SEE the words I am typing at this time! The picture and sound go in and out quite a bit. Sometimes it has gotten so bad that we have had to get off of this platform and just FaceTime each other to finish our session. I say that the platform is OK because it has a nice looking background and it’s always clean and it does serve for a nice private and secure connection. However, it is very fresh when you cannot see your therapist. Anyway, I would gladly give it a five star rating if they could get the technical issues worked out. Several times after having a session it will have a survey and I always put on there that there are connection issues in which connection issues or technical issues they are, however nothing has been done to make this better. So, hopefully some changes will be made soon.
  • Apr 19, 2021

    By Jerry Stump
    The app itself is alright. Good video and audio receptivity given you're in a good 4G or 5G area, just like with most apps like Discord or Facebook Messenger. What I dont like is you can't pull up pics you've screenshot in your phone gallery and still have the call not cut out audio or video completely on your counselor's end. Rejoining the call is easy, but if I can use those features with other video services, why can't I use them here? I love my counselor, though. :)
  • Apr 19, 2021

    By Bianca Williams
    I use this with my therapist. It is so delayed. It makes sessions difficult I hate it! Fix that! It's also blurry at times.
  • Read ALL of the privacy sections Mar 12, 2021

    By Sterling 943
    It may or may not be a good App, I do not know because I stopped and deleted after reading their “privacy” policy. It is shocking. Their “privacy policy does not apply to the personal information they collect”. That is taken from paragraph 1 of their policy. Paragraph 2 allows then to collect personal information directly and automatically and third party, including social media. Paragraph 3 allows them to share my personal information with companies that market with them, for analytics with their affiliates. Paragraph 5 allows their tracking on any Facebook, Google, and LinkedIn, etc., for what I view. If I deny their use of “cookies”, information that take to “better benefit me”, and I configure “DNT (do not track)”, their system is set up to ignore my request, allowing them to track signals from my browsers and mobile devices. In some states, I can request deletion of files twice a year, free of charge, but by then, damage is done. You cannot undo what has been shared. I could go on, but please read everything. They escape legalities by informing us what they do, so we are then helpless. My information is taken directly from their website. I encourage you to read and think twice, is it really worth it, taking advantage of patients during COVID, when there is no other choice?
  • May 4, 2021

    By Tina DeWitt
    Frustrating that Telehealth disconnects every 5min. I can literally time it for the 5 min. I have full internet bars and service during the disconnects so it's not on my tablet or phone. It happens on both devices. Picture and video clarity has improved. Sound is good. Just wish the updates I keep doing would fix the connection issue.
  • Overheats every time Feb 14, 2021

    By ISB525600
    I’m thankful for an app that creates a secure connection between me and my counselor but I’m not sure what’s going on in the background for this app. I can be on Zoom meetings, using Google Meet or Skype, for work or to “visit” with family, for hours without a problem but five minutes into a Telehealth session and my phone is overheating. Case off, unplugged, screen so low I can barely see my counselor, sitting on a laptop cooling pad, yet it’s baking. It’s happened enough that either my phone’s battery needs to be replaced or I need a whole new phone. It also creates a lag so long it negatively impacts communication between my counselor and I. It’s really disappointing.
  • Apr 28, 2021

    By Jordan Cottle
    Completely stopped functioning after a few visits. It's been almost a month and I can't connect to the appointments. My app is up to date and I've reinstalled it multiple time to try and get it to work. There's no indicator that an error is happening or how to fix it. I just see a blank box when my provider tries to join the meeting.
  • Go get your teletherapy on a more reliable app! Nov 6, 2020

    By carriemala
    I am a clinician and have been using this app since March 2020. In the beginning, my client video sessions were seamless and I was very happy. Within the last two months, the connection has been unreliable which has negatively impacted my therapy sessions. At times, my audio cuts out and clients cannot hear me. At other times there is such a significant lag that we are both waiting to hear what the other person says and video and voice is not matching up. I have talked with multiple customer service people there, yet issues are not remedied. They are quick to say that it is my Wi-Fi or the Wi-Fi of my clients, yet I am trying other HIPAA protected teletherapy platforms and we are all having zero issues. They brought on too many customers at once and cannot handle it. Go get your teletherapy on a more reliable app!
  • Not a secure App Mar 16, 2020

    By dlspace
    Downloaded the App and a day or so later was solicited by a provider, this is massive breach of confidentiality and totally unacceptable seems in violation of the HIPPA requirements. Tried to contact the soliciting provider I had never heard of by reply to their email to find out how they got my contact information but the provider would not divulge that and had Telehealth stated in their description. They received my first email and told me I could ‘unsubscribe’ to what I had not even ‘subscribed’ in the first place and they have not replied to my 2nd email asking again where they got my contact information. I am looking for an explanation and expect an answer ASAP. The only reason I put 1 star is that it wouldn’t send the comment without a star, but this App gets a minus 0 several times for this imo.
  • Apr 25, 2021

    By Natasha Alicea
    Hate how your response is always check connectivity and updates. Well I have and my sessions suck because it constantly kicks me off every 2 to 3 minutes. Fix it please!
  • Apr 15, 2021

    By Lize Live
    If you open another page during call video stops working. If it recive phone call with app open and rejoin nobody will be able to hear you and rejoining doesn't work.
  • Iphone 8+ overheating Jun 22, 2020

    By Jhoerger
    I've used this app a few times on my iPhone 8+, and have had issues every time. My phone overheats to the point that it gives me a heat warning, which I've never had happen ever before. Taking my case off and trying to keep it cool during a session worked somewhat, but I'd lose wifi connection every 5 or so mins when my phone got a little warmer than usual. Overall, I'm considering changing therapists as this software has some major issue and this is all they offer. I'm currently up to date on all app and iOS updates. I have no other apps that do this, so it seems the app is to blame. Please fix asap!

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