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Teladoc

Teladoc

Teladoc, Inc.

24/7 access to a doctor

4.8 Ratings 339K+ Reviews 1M+ Downloads

Ratings & Reviews

4.8
338.8K+ Ratings
  1. 5
    87+%
  2. 4
    8+%
  3. 3
    2+%
  4. 2
    1+%
  5. 1
    2+%
Write a Review
  • Apr 5, 2021

    By yebanqinsh
    It's a good idea, but rushed to market. Many essential features are extremely lacking.the doctors don't know much. You are just randomly assigned a doctor amd never asked if you have a preference. It doesn't ask you for insurance information, and after the visit you'd be buried by the paperwork in order to claim through your insurance.
    more
  • This APP delivered!!! Sep 24, 2020

    By AnimatiCKS
    I tried all the rest and I got to say hands down this app was the best. Just 10 minutes after downloading and signing up I was already talking with a doctor and got the antibiotics I needed within that same hour. Sure I paid $75 for the doctor appointment but I could have gotten it for free if I just added my insurance info. But there was no time for that, I just wanted/needed antibiotics without all the waiting and fronting on why I think I need it. Doctor called, I’m told my problem and what I needed he asked a couple questions and confirmed my nearest pharmacy and said my prescription will be sent to CVS. Within the hour I get a call from CVS that my prescription was ready and get this, to top it all off, I didn’t have to pay for the prescription at all. This APP was exactly what I was looking for. It’s to bad we humans can be this straight forward with each other in real life. This app was as simple as if you saw your doctor walking down the street, you tell him what’s your ailment and he says “I got you, your meds will be waiting for you at the pharmacy when you get there. so don’t even trip”. That freaking easy. That’s how it should be anyways. GET WHAT YOU NEED WHEN YOU NEED IT AND IN NO TIME!
    more
  • The best thing since sliced bread!!!! Aug 19, 2020

    By MrsStephens
    This service is the MOST AMAZING service I’ve ever experienced! The fact that you can visit with a dr and have the medical expertise (in some situations) without going to the Drs office is wonderful!! I set up a call for an earache. Within 5 minutes, (faster than the app said it would be) I was speaking to a dr. The dr was so nice and polite, and went through some things for me to do to my ear to find out what kind of earache we were dealing with. Also very informative about what to expect, and what to do if I didn’t get better!! There was no waiting room, no chance of spreading germs, and it was on MY time! It was determined I have an outer ear infection and the dr called in some ear drops! Simple, easy, effective. Also I’ve used the service for a rash before and it was the same super pleasant experience! The rash happened to my son on vacation on New Years Eve!! There would be NO WAY for me to see anyone in that instance, but thanks to TELADOC, I was able to get my kid well!! I definitely recommend this for everyone!!! Plus it worked with my Insurance!! 🙌🏼🙌🏼🙌🏼🙌🏼🙌🏼🙌🏼 👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼 ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ Wish I could give it 20 stars!!!
    more
  • Made My Symptoms Worse Jul 21, 2020

    By Stuffnameandeverything
    I contacted Teladoc due to an allergy reaction that caused rushes on me. The doctor talked to me for 2 minutes on the phone and completed her prescription. I was thinking this is great because she sounded really confident that it’s not a big deal. However, after taking the medicine prescribed to me for one day, my symptoms have gotten much worse and I couldn’t sleep at night. I tried to message the doctor but never heard back from the clinic; I tried to call customer service but was told that there is nothing they can do - if I’m feeling worse I should either go to ER or book another appointment. First of all, if I want to go to a physical clinic/ER, why would I use Teladoc in the first place? Second of all, isn’t it too easy for them to make money off of patients by prescribing wrong medicine and ask patients to book another doctor through them and pay more? To conclude, this is the worst physician experience I’ve ever had, and they not only don’t take any responsibility for my symptoms getting WORSE after the visit and taking medicine as directed, they want me to just walk off with my symptoms or pay them more money. I’m not even sure if this is legal treatment of patients coming from them, but I would give negative stars if possible. Do not use their services if you want actual results.
    more
  • Mar 25, 2021

    By Patrick Takeuchi
    This app is really annoying. It won't remember my device, so I have to log in amd wait for a PIN text every time. It'll ask to set up a personal PIN every time I do manage to get in, but that gets erased once I log out. Top it off with 500 messages that require logging in and responding to all 500 messages before and after each visit, makes this app a PITA. To be honest, if the visits weren't covered by my insurance, and the only option covered, I would definitely use another service.
    more
  • Ripoff. $47 for a 5 minute phone call Feb 10, 2021

    By security cameras tina
    Called Teladoc for them to tell me I need to go to the doctor. If this isn’t the biggest ripoff I don’t know what is. Don’t spend the money just go to the doctor
    img AppGrooves User
  • Apr 6, 2021

    By Alexandra Ekvik
    Good specialists, but the app is hella buggy and sends tons of notifications for each single appointment. Also had my weekly appointment cancelled several times because I didn't react to them on time, and no possibility to contact my regular therapist directly, just through their sucky software. And hey, they video meeting software is trash, my therapist and I both kept hearing our own echoes though this never happened to me on other apps. So now we just use phone. My therapist is great though.
    more
  • It’s hit or miss with the doctors May 19, 2018

    By kcnray
    Some doctors on here seem hesitant to do anything when they can’t see their patients in person. I don’t use this unless I’m certain about an issue and it’s easier for me to use the app then go in or haul little kids in. One incident was when I knew my daughter had a UTI and we had a horrible blizzard coming in. The doctor refused to do anything, even though it’s on the list of things they can treat, and we were still charged for the visit. I then had to rush to urgent care where it was confirmed but by this time the blizzard had come in and we couldn’t make it to the pharmacy due to there being accidents everywhere. We were lucky we made it home. I also know when my kids have an ear infection. It’s usually a secondary infection that follows a cold for them and then they get a fever and ear pain. I had 2 kids with these symptoms and it was a Saturday. I requested visits for both on teladoc. One doctor for one child said “Yes, that’s typical of an ear infection so I will send over the prescription to the pharmacy.” And the other doctors gave me a really hard time and acted like I didn’t know what I was talking about. I was afraid he also wasn’t going to prescribe the antibiotic my son needed but he eventually did. It makes me hesitant to use this but I feel like it’s my only option sometimes. I just hate having to waste money for a visit that ends up being not helpful at all, and it’s for things the app says they can treat.
    more
  • Apr 6, 2021

    By Linh Tran
    Was good at first but now everytime trying to log in keep saying invalid password so i reset the password and set a pin even enable fingerprint reader, it work. And then i ended the app and trying to log in again that's when the whole thing happen again no matter how many time i reset the password it'll do the same thing all over!!!
    more
  • All but worthless. Oct 12, 2018

    By Ddsadfjyyffg
    As another review states, it seems good on the surface, but I don’t generally need help diagnosing my illness. The doctors generally don’t listen and want to argue with me about what’s happening when I already know and just need a prescription. If you have absolutely no idea of you have the flu and need someone to tell you to go see your doctor or an urgent care, then Teledoc is for you. I know what is going on with my body and I need an appropriate prescription and here in lies the problem. For example, I get bronchitis-like symptoms and have for years. Years ago a primary care doc I had before he moved started me on an albuterol inhaler, mucinex and Z-pack when the symptoms reared up. This has helped me get better every time and avoid bronchitis. I get this a couple times a year and I have tried waiting it out on several occasions, but without the meds it has lasted 2 months, progressively getting worse until it turns into pneumonia. So the way to fix it is with these three meds and it gets headed off before it gets real bad. Getting the Z-pack is impossible because the docs tell me it won’t work. Well I am 53 years old and heave been dealing with this for over 20 years and it DOES work. What is the point of Teledoc if they refuse the simple prescription that will solve problem in a couple days? I’m not looking for narcotics/pain meds, just an antibiotic....that works! Now I get to go spend $160 at Urgent care. Thanks for nothing Teledoc!
    more
  1. Get a doctor's care, anytime and anywhere! Connect with state-licensed physicians via video or phone call 24/7, 365 days a year
  2. Get medication without having to leave your house: doctors can prescribe for allergies, bronchitis, pink eye, ear infections and more
  3. Healthcare when and where you want it! No need to spend valuable time in a waiting room ever again

Reviewed by Kaylin on October 9, 2018

  • This APP delivered!!! Sep 24, 2020

    By AnimatiCKS
    I tried all the rest and I got to say hands down this app was the best. Just 10 minutes after downloading and signing up I was already talking with a doctor and got the antibiotics I needed within that same hour. Sure I paid $75 for the doctor appointment but I could have gotten it for free if I just added my insurance info. But there was no time for that, I just wanted/needed antibiotics without all the waiting and fronting on why I think I need it. Doctor called, I’m told my problem and what I needed he asked a couple questions and confirmed my nearest pharmacy and said my prescription will be sent to CVS. Within the hour I get a call from CVS that my prescription was ready and get this, to top it all off, I didn’t have to pay for the prescription at all. This APP was exactly what I was looking for. It’s to bad we humans can be this straight forward with each other in real life. This app was as simple as if you saw your doctor walking down the street, you tell him what’s your ailment and he says “I got you, your meds will be waiting for you at the pharmacy when you get there. so don’t even trip”. That freaking easy. That’s how it should be anyways. GET WHAT YOU NEED WHEN YOU NEED IT AND IN NO TIME!
    more
  • The best thing since sliced bread!!!! Aug 19, 2020

    By MrsStephens
    This service is the MOST AMAZING service I’ve ever experienced! The fact that you can visit with a dr and have the medical expertise (in some situations) without going to the Drs office is wonderful!! I set up a call for an earache. Within 5 minutes, (faster than the app said it would be) I was speaking to a dr. The dr was so nice and polite, and went through some things for me to do to my ear to find out what kind of earache we were dealing with. Also very informative about what to expect, and what to do if I didn’t get better!! There was no waiting room, no chance of spreading germs, and it was on MY time! It was determined I have an outer ear infection and the dr called in some ear drops! Simple, easy, effective. Also I’ve used the service for a rash before and it was the same super pleasant experience! The rash happened to my son on vacation on New Years Eve!! There would be NO WAY for me to see anyone in that instance, but thanks to TELADOC, I was able to get my kid well!! I definitely recommend this for everyone!!! Plus it worked with my Insurance!! 🙌🏼🙌🏼🙌🏼🙌🏼🙌🏼🙌🏼 👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼 ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ Wish I could give it 20 stars!!!
    more
  • Fantastic customer service and doctors Oct 10, 2018

    By countrygal1628
    I’ve used Teladoc three times now and I’ve always had a great experience with the doctors. I had to call customer service today because I couldn’t remember my password. Carrie went above and beyond to help me out. She was patient, polite, and knew exactly what to do to fix my problem. She even updated my health information for me so that I didn’t have to do it. I take a lot of medications and it’s hard to remember all of them. I kept forgetting the names of the meds I was taking, but Carrie was super sweet and didn’t make me feel bad about the situation. She made me feel appreciated, which was very nice considering a lot of customer service these days in general is subpar. Once I got off of the phone with Carrie, I literally got a call 30 seconds later from the doctor who took my case, Dr. Javvaji. She was also very kind and like-able. She gave me some extra tips to help me with my sinus infection, tips that I never would’ve even thought of on my own. She spoke to me like one of her own patients, which I really appreciated. She also knew exactly what to do to solve my health problems. Great service all around. Il definitely continue using Teladoc.
    more
  • Sometimes iffy but MOSTLY great!! Feb 8, 2019

    By gandjsmith
    I’ve called Teladoc a total of 3 times now and 2 out of the 3 have been successful!! They immediately sent in pink eye drops for my daughter and then immediately called in an antibiotic for me when I had gotten an infection in my cuticles. The one I think is tricky is UTI or yeast infection. My youngest daughter called me when I was out of town at a teacher’s conference and complained of symptoms similar to a yeast infection. I called and the doctor refused to call in anything bc those are prohibited through Teledoc for people age 6 or younger. I think this is a bit ridiculous, especially considering that I was calling from out of town and this is not something a little girl (no matter what age, 6 or 36) wants to ask their dad for help with. The whole situation needs to be considered before just denying a prescription when people are obviously using this service when it’s not possible to get to a doctor. Other than that experience, it’s all been very positive and helpful!! Timely, and efficient service all around for sure!!
    more
  • Great customer service Oct 27, 2017

    By Grayfam6
    We have this service for my husbands work and today was my first time trying it. I was honestly a bit skeptical and I had to call to have help setting up my account. The account representative I talked to was very friendly knowledgeable and personable. She also stayed on the phone with me to make sure I knew where to enter medical history and everything else relevant to my call she was even able to explain to me how the process would work when I scheduled a "visit". There is also a list of symptoms and things that they CAN treat. This list was incredibly accurate and helpful. It seems like this app is either hit or miss based on reviews - I am very happy with my experience and will continue to use them for applicable symptoms. I know this is a great tool and resource and there is no substitute for actually seeing a doctor in person, however the convenience of having them call in a prescription for my infection and the quality of the doctor I talk to you were simply outstanding in my opinion!
    more
  • It is what it is Nov 21, 2020

    By Rtwice93555
    Clearly most of the 5 star reviews are fake. It’s obvious from the way they are written. Need to tone it down a bit when praising an app. But let me be frank; this app was recommended by my employer’s health insurance as a way to reduce costs. I get that, my share of cost has gone up over the last few years and I would like to help reduce my premiums. Yet, I am still paying a fortune every month. Why should I be reduced to using an app when I pay so much? But, this review is about the app, not my insurance company. I need to keep the two opinions separate. The app does seem to function just fine. I have no problems with it’s function. I am, however, concerned with the privacy. I need to input a lot of personal information about myself and my wife. I am not comfortable with a third party having this much information. There is no way of leaving this information blank when registering. What happens to this info if Teladoc sells to a less scrupulous company or there is a breach of information?
    more
  • Pretty Decent for an App Jun 4, 2019

    By BigWolfBanter
    So today was my first time using Teledoc and I have to admit I wasn’t sure what to expect and I was mildly nervous. So nervous that when the doctor asked about my medical history I spouted off my height and weight instead of my birthday. However, the experience wasn’t terribly negative. I waited maybe ten minutes after scheduling an immediate appointment I received a phone call from the doctor. Very straightforward and quick! We went through my symptoms and I was able to get my medicine sent to my pharmacy within five minutes. The doctor himself seemed like he was in a hurry (which I understand) and was cutting me off a lot when we were discussing my symptoms. Other than that it was great and lasted only a couple minutes. The app itself is simple and easy to use. I plan on using Teledoc again if I can’t afford to see a real doctor. With my insurance the copay was $0 and that I am pleased with. I would recommend using Teledoc, but with caution. Some of the doctors aren’t very good with bedside manner.
    more
  • Update/new therapist Apr 20, 2020

    By jae_pie
    2019: The physicians/ therapist that I’ve talked to are unprofessional-usually tardy to our appointments. When calling the behavioral health department from TelaDoc no one answers the phone. Every time I schedule a behavioral therapist they disregard my requested scheduled dates/times and don’t suggest new dates and times. I have been through more therapists since being with Teladoc than I’ve been in my entire life. This is taking an emotional toll on me, which was the very purpose of me calling in the first place. I’m even more depressed. It seems that no one will help me and the app is faulty but nobody seems to know what to do about it. 🌟Update 2020: Since I changed my Therapist my experience has been better and more tailored to my needs. This new Therapist I am talking to now is really helpful and professional-that’s all I ask. Thank you for this concept, especially during this time.
    more
  • Apr 5, 2021

    By yebanqinsh
    It's a good idea, but rushed to market. Many essential features are extremely lacking.the doctors don't know much. You are just randomly assigned a doctor amd never asked if you have a preference. It doesn't ask you for insurance information, and after the visit you'd be buried by the paperwork in order to claim through your insurance.
    more
  • Made My Symptoms Worse Jul 21, 2020

    By Stuffnameandeverything
    I contacted Teladoc due to an allergy reaction that caused rushes on me. The doctor talked to me for 2 minutes on the phone and completed her prescription. I was thinking this is great because she sounded really confident that it’s not a big deal. However, after taking the medicine prescribed to me for one day, my symptoms have gotten much worse and I couldn’t sleep at night. I tried to message the doctor but never heard back from the clinic; I tried to call customer service but was told that there is nothing they can do - if I’m feeling worse I should either go to ER or book another appointment. First of all, if I want to go to a physical clinic/ER, why would I use Teladoc in the first place? Second of all, isn’t it too easy for them to make money off of patients by prescribing wrong medicine and ask patients to book another doctor through them and pay more? To conclude, this is the worst physician experience I’ve ever had, and they not only don’t take any responsibility for my symptoms getting WORSE after the visit and taking medicine as directed, they want me to just walk off with my symptoms or pay them more money. I’m not even sure if this is legal treatment of patients coming from them, but I would give negative stars if possible. Do not use their services if you want actual results.
    more
  • Mar 25, 2021

    By Patrick Takeuchi
    This app is really annoying. It won't remember my device, so I have to log in amd wait for a PIN text every time. It'll ask to set up a personal PIN every time I do manage to get in, but that gets erased once I log out. Top it off with 500 messages that require logging in and responding to all 500 messages before and after each visit, makes this app a PITA. To be honest, if the visits weren't covered by my insurance, and the only option covered, I would definitely use another service.
    more
  • Apr 7, 2021

    By Donald Burton Jr
    Besides not being able to remember my login info, and asking me every time to set up my account, the app is pretty basic. Sometimes it's hard to find the exact information I'm looking for but the main thing is, when I need to talk to a professional, I get one very quickly.
    more
  • They won’t provide a sick note Jan 19, 2020

    By Jeffani0313
    While the app, medical care, and customer service are great, the physician refused to provide a work note (for one day) because I was not running a fever. She said it was a new policy and employers were “catching on”...implying that I was simply attempting to get out of work. She suggested that I simply “speak to my employer” about why I was out and “hopefully they will understand.” I’m an RN and I work at a huge community hospital. I can assure you they don’t care why I’m out and, because it’s a weekend night, I will accumulate double the points for being absent. This forced me to get dressed, drive to the clinic, sit in a waiting room with a dozen flu patients, and pay triple the cost (after already paying for the Teledoc call) simply to acquire a sick note (which they gave me with no hesitation whatsoever). This practice is redundant, expensive, and completely unnecessary. I gave Teledoc 3 stars (although I’m admittedly irritated) because they are a great service. But if you need a sick note, don’t waste your time. Not cool, Teledoc. I really hope you reevaluate your new policy.
    more
  • Apr 6, 2021

    By Alexandra Ekvik
    Good specialists, but the app is hella buggy and sends tons of notifications for each single appointment. Also had my weekly appointment cancelled several times because I didn't react to them on time, and no possibility to contact my regular therapist directly, just through their sucky software. And hey, they video meeting software is trash, my therapist and I both kept hearing our own echoes though this never happened to me on other apps. So now we just use phone. My therapist is great though.
    more
  • It’s hit or miss with the doctors May 19, 2018

    By kcnray
    Some doctors on here seem hesitant to do anything when they can’t see their patients in person. I don’t use this unless I’m certain about an issue and it’s easier for me to use the app then go in or haul little kids in. One incident was when I knew my daughter had a UTI and we had a horrible blizzard coming in. The doctor refused to do anything, even though it’s on the list of things they can treat, and we were still charged for the visit. I then had to rush to urgent care where it was confirmed but by this time the blizzard had come in and we couldn’t make it to the pharmacy due to there being accidents everywhere. We were lucky we made it home. I also know when my kids have an ear infection. It’s usually a secondary infection that follows a cold for them and then they get a fever and ear pain. I had 2 kids with these symptoms and it was a Saturday. I requested visits for both on teladoc. One doctor for one child said “Yes, that’s typical of an ear infection so I will send over the prescription to the pharmacy.” And the other doctors gave me a really hard time and acted like I didn’t know what I was talking about. I was afraid he also wasn’t going to prescribe the antibiotic my son needed but he eventually did. It makes me hesitant to use this but I feel like it’s my only option sometimes. I just hate having to waste money for a visit that ends up being not helpful at all, and it’s for things the app says they can treat.
    more
  • Apr 4, 2021

    By Melissa Whittemore
    The app sucks! The fingerprint ID doesn't work and it always, ALWAYS makes me input my username, password, and PIN twice to login... which is ridiculous.
  • Mar 30, 2021

    By Hamzah Mughal
    The app works great once you're in....except for when it kicks you off. Every time I open the app, I have to log in with my password, set up a pin, confirm the pin, AND enable fingerprint recognition. Despite all this, the app NEVER remembers my PIN or my fingerprint. There's almost no point to setting those up, making it super tedious to sign in. Frankly, unless I have a serious health concern, I consider it a chore to have to repeatedly sign in. Moreover, the app kicks me out mid-visit.
    more
  • Apr 1, 2021

    By Natalia
    Extremely disappointed. I was called to be told a provider was nit available. Now I basically have to wait until business hours to get a provider to call me. At that point I could just contact my primary doctor. Seems like you can only be unwell during certain hours. After that, you're probably out of luck.
    more
  • Ripoff. $47 for a 5 minute phone call Feb 10, 2021

    By security cameras tina
    Called Teladoc for them to tell me I need to go to the doctor. If this isn’t the biggest ripoff I don’t know what is. Don’t spend the money just go to the doctor
    img AppGrooves User
  • Apr 6, 2021

    By Linh Tran
    Was good at first but now everytime trying to log in keep saying invalid password so i reset the password and set a pin even enable fingerprint reader, it work. And then i ended the app and trying to log in again that's when the whole thing happen again no matter how many time i reset the password it'll do the same thing all over!!!
    more
  • All but worthless. Oct 12, 2018

    By Ddsadfjyyffg
    As another review states, it seems good on the surface, but I don’t generally need help diagnosing my illness. The doctors generally don’t listen and want to argue with me about what’s happening when I already know and just need a prescription. If you have absolutely no idea of you have the flu and need someone to tell you to go see your doctor or an urgent care, then Teledoc is for you. I know what is going on with my body and I need an appropriate prescription and here in lies the problem. For example, I get bronchitis-like symptoms and have for years. Years ago a primary care doc I had before he moved started me on an albuterol inhaler, mucinex and Z-pack when the symptoms reared up. This has helped me get better every time and avoid bronchitis. I get this a couple times a year and I have tried waiting it out on several occasions, but without the meds it has lasted 2 months, progressively getting worse until it turns into pneumonia. So the way to fix it is with these three meds and it gets headed off before it gets real bad. Getting the Z-pack is impossible because the docs tell me it won’t work. Well I am 53 years old and heave been dealing with this for over 20 years and it DOES work. What is the point of Teledoc if they refuse the simple prescription that will solve problem in a couple days? I’m not looking for narcotics/pain meds, just an antibiotic....that works! Now I get to go spend $160 at Urgent care. Thanks for nothing Teledoc!
    more
  • Mar 26, 2021

    By Rebecca Yenter
    Edit: I was asked to send an email regarding this review. I have not received a response. Asks everytime if I want to set up a pin and biometric scan, but doesn't retain any of the info. The app itself is very clunky and hard to maneuver through. And the echo...don't get me started on the echo.
    more
  • Mar 16, 2021

    By Daniel C
    Every time I've tried setting up an appointment, I receive a message saying that if a visit can not be set up at my preferred time, the provider will propose additional times within 48 hours. I have now had appointments cancelled 4 times without ever receiving proposals of additional times. This most recent cancellation was less than 24 hours before my appointment. I am not experiencing a severe mental health crisis, however, if I was then this would be a horrendous and possibly dangerous exper
    more

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