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Teladoc

Teladoc

Teladoc, Inc.

24/7 access to a doctor

4.8 Ratings 368K+ Reviews 1M+ Downloads

Ratings & Reviews

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  • img Community

    Ripoff. $47 for a 5 minute phone call Feb 10, 2021

    By security cameras tina
    Called Teladoc for them to tell me I need to go to the doctor. If this isn’t the biggest ripoff I don’t know what is. Don’t spend the money just go to the doctor
  • img Expert
    1. Get a doctor's care, anytime and anywhere! Connect with state-licensed physicians via video or phone call 24/7, 365 days a year
    2. Get medication without having to leave your house: doctors can prescribe for allergies, bronchitis, pink eye, ear infections and more
    3. Healthcare when and where you want it! No need to spend valuable time in a waiting room ever again

    Reviewed by Kaylin on October 9, 2018

  • Jul 26, 2021

    By Aimee Grugan
    Very helpful and easy to use. I woke up feeling unwell but my work is too busy right now to take a day off (I work from home on my laptop) and my doctor's office is far away. I used the Teledoc app and easily scheduled an appt to discuss my symptoms and get a prescription sent to my local pharmacy. It was ridiculously easy and convenient!
  • This APP delivered!!! Sep 24, 2020

    By AnimatiCKS
    I tried all the rest and I got to say hands down this app was the best. Just 10 minutes after downloading and signing up I was already talking with a doctor and got the antibiotics I needed within that same hour. Sure I paid $75 for the doctor appointment but I could have gotten it for free if I just added my insurance info. But there was no time for that, I just wanted/needed antibiotics without all the waiting and fronting on why I think I need it. Doctor called, I’m told my problem and what I needed he asked a couple questions and confirmed my nearest pharmacy and said my prescription will be sent to CVS. Within the hour I get a call from CVS that my prescription was ready and get this, to top it all off, I didn’t have to pay for the prescription at all. This APP was exactly what I was looking for. It’s to bad we humans can be this straight forward with each other in real life. This app was as simple as if you saw your doctor walking down the street, you tell him what’s your ailment and he says “I got you, your meds will be waiting for you at the pharmacy when you get there. so don’t even trip”. That freaking easy. That’s how it should be anyways. GET WHAT YOU NEED WHEN YOU NEED IT AND IN NO TIME!
  • Jul 27, 2021

    By Ruth Edwards
    Okay at first everything was great,my initial rating was five stars my doctor was great she understood me we had several appointments that she kept and I kept with her. Then all of a sudden the glitches started I wasn't able to get an appointment with anybody. And she denied or was unable to keep the appointment that I scheduled with her. It was recommended that I get another therapist which was a great let down. Needless to stay I still haven't found a new one.
  • Jul 16, 2021

    By TwinZy CraftY
    Used this app twice already and it as been a life safer. Ended up having a bad case of a sinus infection and Teledoc allowed me to talk with a very knowledgeable Doctor to combat my infection 4 days before my flight. Also, I had the option to either talk to a Doctor or do a Video/Zoom Call. I chose to talk and! I was able to add a photo of the swelling in my face with a picture. Very convenient. Highly recommend.
  • Multiple Unreliable Physician Experiences Jul 29, 2021

    By b-abba
    I feel Teladoc as a whole is great in theory reaching people for a multitude of health related issues. Unfortunately I had two unreliable physicians more than once and it can be difficult to switch once you have seen a specific doctor several times. No one wants to go through medical history again, and again. My physician forgot every time they filled my prescription that I could not have 3 months filled at once, this lead to me needing to request a refill from them every month! Finally the physician completely ignored my pharmacy requests leading me to make an appointment where they rescheduled me over 5 times, just to ultimately cancel with no follow dates (this is not the first time). Then the dermatology physician completely ignored everything I said and I had no resolution, waste of money! I’ve gone with out medicine for 3 weeks, I only needed a quick consult. I’d appreciate better and less struggling, maybe this means Teladoc is more transparent with their physicians resulting in better scheduling and communication to clients. It is very difficult to go on and off mental health medication. I’m willing to give Teladoc one last shot, after all maybe I’m unlucky with two unreliable physicians, but it is the last chance for me. If the results do not improve I will use other sources here on out.
  • Jul 18, 2021

    By Cori C
    First appointment I could hear banging sounds but the physician couldn't hear me and I couldn't hear anything other than the sounds. Call dropped and email sent to me about how I couldn't be reached. Similar thing on call back. I reset my Bluetooth, cleared my blocked numbers, made sure I didn't have any sort of call forwarding on, and scheduled a new appointment. For that one I got a call much faster (first one was 2-3 hours after) and the physician could clearly hear me and was really helpful.
  • The best thing since sliced bread!!!! Aug 19, 2020

    By MrsStephens
    This service is the MOST AMAZING service I’ve ever experienced! The fact that you can visit with a dr and have the medical expertise (in some situations) without going to the Drs office is wonderful!! I set up a call for an earache. Within 5 minutes, (faster than the app said it would be) I was speaking to a dr. The dr was so nice and polite, and went through some things for me to do to my ear to find out what kind of earache we were dealing with. Also very informative about what to expect, and what to do if I didn’t get better!! There was no waiting room, no chance of spreading germs, and it was on MY time! It was determined I have an outer ear infection and the dr called in some ear drops! Simple, easy, effective. Also I’ve used the service for a rash before and it was the same super pleasant experience! The rash happened to my son on vacation on New Years Eve!! There would be NO WAY for me to see anyone in that instance, but thanks to TELADOC, I was able to get my kid well!! I definitely recommend this for everyone!!! Plus it worked with my Insurance!! 🙌🏼🙌🏼🙌🏼🙌🏼🙌🏼🙌🏼 👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼 ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ Wish I could give it 20 stars!!!
  • Jul 30, 2021

    By Michelle Morgan
    Very good app. I get a call within an hour or so. Love that you can have the choice of videoing with a doctor or talking to a doctor via phone call. I prefer videoing them. But either way its a great app to use from ambetter. Thanks! Helps a lot in more ways than none at all
  • Jul 26, 2021

    By Aimee Grugan
    Very helpful and easy to use. I woke up feeling unwell but my work is too busy right now to take a day off (I work from home on my laptop) and my doctor's office is far away. I used the Teledoc app and easily scheduled an appt to discuss my symptoms and get a prescription sent to my local pharmacy. It was ridiculously easy and convenient!
  • This APP delivered!!! Sep 24, 2020

    By AnimatiCKS
    I tried all the rest and I got to say hands down this app was the best. Just 10 minutes after downloading and signing up I was already talking with a doctor and got the antibiotics I needed within that same hour. Sure I paid $75 for the doctor appointment but I could have gotten it for free if I just added my insurance info. But there was no time for that, I just wanted/needed antibiotics without all the waiting and fronting on why I think I need it. Doctor called, I’m told my problem and what I needed he asked a couple questions and confirmed my nearest pharmacy and said my prescription will be sent to CVS. Within the hour I get a call from CVS that my prescription was ready and get this, to top it all off, I didn’t have to pay for the prescription at all. This APP was exactly what I was looking for. It’s to bad we humans can be this straight forward with each other in real life. This app was as simple as if you saw your doctor walking down the street, you tell him what’s your ailment and he says “I got you, your meds will be waiting for you at the pharmacy when you get there. so don’t even trip”. That freaking easy. That’s how it should be anyways. GET WHAT YOU NEED WHEN YOU NEED IT AND IN NO TIME!
  • Jul 27, 2021

    By Ruth Edwards
    Okay at first everything was great,my initial rating was five stars my doctor was great she understood me we had several appointments that she kept and I kept with her. Then all of a sudden the glitches started I wasn't able to get an appointment with anybody. And she denied or was unable to keep the appointment that I scheduled with her. It was recommended that I get another therapist which was a great let down. Needless to stay I still haven't found a new one.
  • Jul 16, 2021

    By TwinZy CraftY
    Used this app twice already and it as been a life safer. Ended up having a bad case of a sinus infection and Teledoc allowed me to talk with a very knowledgeable Doctor to combat my infection 4 days before my flight. Also, I had the option to either talk to a Doctor or do a Video/Zoom Call. I chose to talk and! I was able to add a photo of the swelling in my face with a picture. Very convenient. Highly recommend.
  • Multiple Unreliable Physician Experiences Jul 29, 2021

    By b-abba
    I feel Teladoc as a whole is great in theory reaching people for a multitude of health related issues. Unfortunately I had two unreliable physicians more than once and it can be difficult to switch once you have seen a specific doctor several times. No one wants to go through medical history again, and again. My physician forgot every time they filled my prescription that I could not have 3 months filled at once, this lead to me needing to request a refill from them every month! Finally the physician completely ignored my pharmacy requests leading me to make an appointment where they rescheduled me over 5 times, just to ultimately cancel with no follow dates (this is not the first time). Then the dermatology physician completely ignored everything I said and I had no resolution, waste of money! I’ve gone with out medicine for 3 weeks, I only needed a quick consult. I’d appreciate better and less struggling, maybe this means Teladoc is more transparent with their physicians resulting in better scheduling and communication to clients. It is very difficult to go on and off mental health medication. I’m willing to give Teladoc one last shot, after all maybe I’m unlucky with two unreliable physicians, but it is the last chance for me. If the results do not improve I will use other sources here on out.
  • Jul 18, 2021

    By Cori C
    First appointment I could hear banging sounds but the physician couldn't hear me and I couldn't hear anything other than the sounds. Call dropped and email sent to me about how I couldn't be reached. Similar thing on call back. I reset my Bluetooth, cleared my blocked numbers, made sure I didn't have any sort of call forwarding on, and scheduled a new appointment. For that one I got a call much faster (first one was 2-3 hours after) and the physician could clearly hear me and was really helpful.
  • The best thing since sliced bread!!!! Aug 19, 2020

    By MrsStephens
    This service is the MOST AMAZING service I’ve ever experienced! The fact that you can visit with a dr and have the medical expertise (in some situations) without going to the Drs office is wonderful!! I set up a call for an earache. Within 5 minutes, (faster than the app said it would be) I was speaking to a dr. The dr was so nice and polite, and went through some things for me to do to my ear to find out what kind of earache we were dealing with. Also very informative about what to expect, and what to do if I didn’t get better!! There was no waiting room, no chance of spreading germs, and it was on MY time! It was determined I have an outer ear infection and the dr called in some ear drops! Simple, easy, effective. Also I’ve used the service for a rash before and it was the same super pleasant experience! The rash happened to my son on vacation on New Years Eve!! There would be NO WAY for me to see anyone in that instance, but thanks to TELADOC, I was able to get my kid well!! I definitely recommend this for everyone!!! Plus it worked with my Insurance!! 🙌🏼🙌🏼🙌🏼🙌🏼🙌🏼🙌🏼 👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼 ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ Wish I could give it 20 stars!!!
  • Jul 30, 2021

    By Michelle Morgan
    Very good app. I get a call within an hour or so. Love that you can have the choice of videoing with a doctor or talking to a doctor via phone call. I prefer videoing them. But either way its a great app to use from ambetter. Thanks! Helps a lot in more ways than none at all
  • Made My Symptoms Worse Jul 21, 2020

    By Stuffnameandeverything
    I contacted Teladoc due to an allergy reaction that caused rushes on me. The doctor talked to me for 2 minutes on the phone and completed her prescription. I was thinking this is great because she sounded really confident that it’s not a big deal. However, after taking the medicine prescribed to me for one day, my symptoms have gotten much worse and I couldn’t sleep at night. I tried to message the doctor but never heard back from the clinic; I tried to call customer service but was told that there is nothing they can do - if I’m feeling worse I should either go to ER or book another appointment. First of all, if I want to go to a physical clinic/ER, why would I use Teladoc in the first place? Second of all, isn’t it too easy for them to make money off of patients by prescribing wrong medicine and ask patients to book another doctor through them and pay more? To conclude, this is the worst physician experience I’ve ever had, and they not only don’t take any responsibility for my symptoms getting WORSE after the visit and taking medicine as directed, they want me to just walk off with my symptoms or pay them more money. I’m not even sure if this is legal treatment of patients coming from them, but I would give negative stars if possible. Do not use their services if you want actual results.
  • Jul 16, 2021

    By Melody Rummel
    I have always had a fear about visiting the doctor. But it's so easy to use Teledoc I am not afraid to set up an appointment! I have the option of just talking on the phone or a video. The time I need. It was quick and convenient and they treated only what I needed treated! They called the prescription into the pharmacy even when I traveled! It's like no matter where I am, I can use Teledoc for minor issues and I really love that! Super service that I'm thankful to have!
  • img Community

    Ripoff. $47 for a 5 minute phone call Feb 10, 2021

    By security cameras tina
    Called Teladoc for them to tell me I need to go to the doctor. If this isn’t the biggest ripoff I don’t know what is. Don’t spend the money just go to the doctor
  • It’s hit or miss with the doctors May 19, 2018

    By kcnray
    Some doctors on here seem hesitant to do anything when they can’t see their patients in person. I don’t use this unless I’m certain about an issue and it’s easier for me to use the app then go in or haul little kids in. One incident was when I knew my daughter had a UTI and we had a horrible blizzard coming in. The doctor refused to do anything, even though it’s on the list of things they can treat, and we were still charged for the visit. I then had to rush to urgent care where it was confirmed but by this time the blizzard had come in and we couldn’t make it to the pharmacy due to there being accidents everywhere. We were lucky we made it home. I also know when my kids have an ear infection. It’s usually a secondary infection that follows a cold for them and then they get a fever and ear pain. I had 2 kids with these symptoms and it was a Saturday. I requested visits for both on teladoc. One doctor for one child said “Yes, that’s typical of an ear infection so I will send over the prescription to the pharmacy.” And the other doctors gave me a really hard time and acted like I didn’t know what I was talking about. I was afraid he also wasn’t going to prescribe the antibiotic my son needed but he eventually did. It makes me hesitant to use this but I feel like it’s my only option sometimes. I just hate having to waste money for a visit that ends up being not helpful at all, and it’s for things the app says they can treat.
  • Jul 10, 2021

    By Tiffani Saltkill
    Really hoping to be able to change this review but I'm super frustrated. I made a mental health appointment after many years of debating it. I made the jump and my dr never showed up. I was upset and waited a few days and tried again. Then I waited even longer the get the appointment. Then the dr canceled my appointment 15 minutes before saying they didn't accept me as a patient. I've send emails to the company and haven't gotten anywhere. Thank God I'm not mentally ill and need serious help.
  • All but worthless. Oct 12, 2018

    By Ddsadfjyyffg
    As another review states, it seems good on the surface, but I don’t generally need help diagnosing my illness. The doctors generally don’t listen and want to argue with me about what’s happening when I already know and just need a prescription. If you have absolutely no idea of you have the flu and need someone to tell you to go see your doctor or an urgent care, then Teledoc is for you. I know what is going on with my body and I need an appropriate prescription and here in lies the problem. For example, I get bronchitis-like symptoms and have for years. Years ago a primary care doc I had before he moved started me on an albuterol inhaler, mucinex and Z-pack when the symptoms reared up. This has helped me get better every time and avoid bronchitis. I get this a couple times a year and I have tried waiting it out on several occasions, but without the meds it has lasted 2 months, progressively getting worse until it turns into pneumonia. So the way to fix it is with these three meds and it gets headed off before it gets real bad. Getting the Z-pack is impossible because the docs tell me it won’t work. Well I am 53 years old and heave been dealing with this for over 20 years and it DOES work. What is the point of Teledoc if they refuse the simple prescription that will solve problem in a couple days? I’m not looking for narcotics/pain meds, just an antibiotic....that works! Now I get to go spend $160 at Urgent care. Thanks for nothing Teledoc!
  • Worst ever service Mar 26, 2020

    By Smarielee
    This is literally the worst app and service o have ever seen. I really try not to use them but due to covid-19 you can’t get regular appointments so I entered my app and asked for a visit over the phone thinking this would be faster than video app. My husband, who is also sick and has different insurance that also takes teledoc requested a video visit and got one within 5 minutes. I waited for a call for five hours with never having received one. Finally I tried to cancel and the app wouldn’t let me. I spent an hour on hold trying to reach someone to cancel the appointment and change to video appointment and ended up having to request a call back from someone when they became available. Finally got a call back and video visit was set up. Received my text to log in to see doctor and by the time I logged in, the doctor canceled the visit after 30 seconds. I requested another visit on video and waited in the “waiting room” for two hours and then canceled the visit and tried again. After more than 9 hours and several attempts I scheduled the video visit again only to have a different doctor cancel the visit while I was logging in. There was no delay in between the first message for me to log in and the cancellation. This service is bad when it’s a regular day but 1 million times worse right now. Half the time they don’t even give you what you need.
  • Jul 25, 2021

    By Shawn Flanagan
    Used this "service" yesterday and was told there was nothing they could do for me via the phone and that I should go to urgent care or emergency room. It was for stomach cramps. Then checking my bank account they still charged me the $15 co-pay for 3 min to tell me to go somewhere else. Buyer beware, this service is a rip off and aren't here to help, only to make as much money off sick people as they can!!
  • Jul 8, 2021

    By Jordania Berg
    This is a one-way messaging system! I received a response from my doctor within 5 minutes with the prescription, but there is no option to actually speak directly to this person, no way of asking additional questions... you may ask questions prior to submitting your request, but how can I do this when I am not even aware of the condition???? What kind of appointment is this? (They charged $75 based on my plan... so I pay insurance on top of this and I don't even get a quality consultation!?)
  • Misleading Mailers Feb 20, 2019

    By itsnatrawrr
    Received a mailer from teledoc informing me it had “important plan information enclosed”. Inside it said it was with my Aetna insurance and that treatments were $X and that I can use an am to schedule a visit. Now I’m a smart person but everything I did in the app was simple and intuitive to use - and it told me my “visit” would result in a $25 copay once my visit was complete to a dermatologist. It also stated that “your credit card will not be charged anything today. When your visit is complete, we will contact your plan to verify this cost and will charge your card at that time”. I said okay and consented to their terms because I was going to be contacted when the “Next Available” dermatologist was available for an appointment. HOWEVER, I was doing all of this based on a mailer that I received in partnership with my provider, Aetna and this is about my plan with them. Now my shock came when 5 minutes later I was notified that my visit was complete!! What?!?!??! I didn’t read any literature about the app besides what was sent to me and no where on that paper does it say that it is all done via phone app. It came with a card like my insurance card and stated that they have a huge network of New York doctors available to me. Btw, my visit is complete and they want to charge me $25 because they told me blackheads on my chin are normal and that I can get a retinoid. Oh - and now my VISIT is complete.
  • Don’t let therapists know how miserable you are Dec 3, 2020

    By Victoria Palmer
    My family is having two different experiences with therapy appointments. Two of us are both seeking therapy. I am seeking therapy because my loved one is struggling to a degree that I am at such a loss to help. 3 counselors now that my loved one has requested appointments with have denied them an appointment. I request appointments with these very same people and they offer me new times instead of denying me all together. It's breaking my heart. It feels like rejection when my loved one is already not coping very well. It's quite awful that at a time when someone is struggling pretty bad and they finally seek help, they can only hit roadblocks. Not just once but three times. It feels like cruelty, and these therapists continue to show up as options on my loved one's app. I'm not certain that my loved one is going to continue seeking help. Who would want to sign up for continuous rejection? We are both feeling pretty hopeless. I believe that the reason I am not denied is because my symptoms of sadness and struggle are rated mild and my loved one is rating those things at a higher level. So I recommend that anyone seeking help toggle those answers to their feelings as mild. Btw Please don’t tell me to call Teladoc. Customer service is nice and all when I call but there is nothing they can do. Thanks for finding a new and modern way to cause more harm. The end.
  • Not good care Jun 15, 2020

    By devilmonkey_1192
    Unless you think your symptoms fall under one of the 50 or so conditions they treat on this app, then look elsewhere. I have yet to have a positive experience with a doctor on this app, whereas I have had many on Dr On Demand (which I highly recommend for virtual care). My insurance covers Teladoc, which is great, but unfortunately of my experiences using Teladoc I have yet to receive an accurate diagnosis. Virtual care is tough, I get it, but Dr on demand shows it can be done and is leaps and bounds better than the physicians I’ve encountered on Teladoc. One doctor was so unprofessional and I asked him if I could see another doctor and he was so rude, and the worst part was there was no way for my to leave any kind of patient feedback on him. The app had NO record of my appointment so I wasn’t able to even get his name. Like how are you supposed to improve your virtual care of you don’t have checks in balances in place to keep your staff accountable? Totally unacceptable. Dr on demand on the other hand, even though it’s not covered by my insurance, is 100% worth the $75 for a visit, because I KNOW they will very likely properly diagnose my condition, but also I can easily review the physicians immediately after a call. Again, use Teladoc at your own risk and only use it if you’re 100% sure what your condition is before making an appointment because otherwise it’s a waste of time.
  • img Community

    Ripoff. $47 for a 5 minute phone call Feb 10, 2021

    By security cameras tina
    Called Teladoc for them to tell me I need to go to the doctor. If this isn’t the biggest ripoff I don’t know what is. Don’t spend the money just go to the doctor
  • img Expert
    1. Get a doctor's care, anytime and anywhere! Connect with state-licensed physicians via video or phone call 24/7, 365 days a year
    2. Get medication without having to leave your house: doctors can prescribe for allergies, bronchitis, pink eye, ear infections and more
    3. Healthcare when and where you want it! No need to spend valuable time in a waiting room ever again

    Reviewed by Kaylin on October 9, 2018

  • Jul 26, 2021

    By Aimee Grugan
    Very helpful and easy to use. I woke up feeling unwell but my work is too busy right now to take a day off (I work from home on my laptop) and my doctor's office is far away. I used the Teledoc app and easily scheduled an appt to discuss my symptoms and get a prescription sent to my local pharmacy. It was ridiculously easy and convenient!
  • This APP delivered!!! Sep 24, 2020

    By AnimatiCKS
    I tried all the rest and I got to say hands down this app was the best. Just 10 minutes after downloading and signing up I was already talking with a doctor and got the antibiotics I needed within that same hour. Sure I paid $75 for the doctor appointment but I could have gotten it for free if I just added my insurance info. But there was no time for that, I just wanted/needed antibiotics without all the waiting and fronting on why I think I need it. Doctor called, I’m told my problem and what I needed he asked a couple questions and confirmed my nearest pharmacy and said my prescription will be sent to CVS. Within the hour I get a call from CVS that my prescription was ready and get this, to top it all off, I didn’t have to pay for the prescription at all. This APP was exactly what I was looking for. It’s to bad we humans can be this straight forward with each other in real life. This app was as simple as if you saw your doctor walking down the street, you tell him what’s your ailment and he says “I got you, your meds will be waiting for you at the pharmacy when you get there. so don’t even trip”. That freaking easy. That’s how it should be anyways. GET WHAT YOU NEED WHEN YOU NEED IT AND IN NO TIME!
  • Jul 16, 2021

    By TwinZy CraftY
    Used this app twice already and it as been a life safer. Ended up having a bad case of a sinus infection and Teledoc allowed me to talk with a very knowledgeable Doctor to combat my infection 4 days before my flight. Also, I had the option to either talk to a Doctor or do a Video/Zoom Call. I chose to talk and! I was able to add a photo of the swelling in my face with a picture. Very convenient. Highly recommend.
  • Jul 18, 2021

    By Cori C
    First appointment I could hear banging sounds but the physician couldn't hear me and I couldn't hear anything other than the sounds. Call dropped and email sent to me about how I couldn't be reached. Similar thing on call back. I reset my Bluetooth, cleared my blocked numbers, made sure I didn't have any sort of call forwarding on, and scheduled a new appointment. For that one I got a call much faster (first one was 2-3 hours after) and the physician could clearly hear me and was really helpful.
  • The best thing since sliced bread!!!! Aug 19, 2020

    By MrsStephens
    This service is the MOST AMAZING service I’ve ever experienced! The fact that you can visit with a dr and have the medical expertise (in some situations) without going to the Drs office is wonderful!! I set up a call for an earache. Within 5 minutes, (faster than the app said it would be) I was speaking to a dr. The dr was so nice and polite, and went through some things for me to do to my ear to find out what kind of earache we were dealing with. Also very informative about what to expect, and what to do if I didn’t get better!! There was no waiting room, no chance of spreading germs, and it was on MY time! It was determined I have an outer ear infection and the dr called in some ear drops! Simple, easy, effective. Also I’ve used the service for a rash before and it was the same super pleasant experience! The rash happened to my son on vacation on New Years Eve!! There would be NO WAY for me to see anyone in that instance, but thanks to TELADOC, I was able to get my kid well!! I definitely recommend this for everyone!!! Plus it worked with my Insurance!! 🙌🏼🙌🏼🙌🏼🙌🏼🙌🏼🙌🏼 👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼 ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ Wish I could give it 20 stars!!!
  • Jul 16, 2021

    By Melody Rummel
    I have always had a fear about visiting the doctor. But it's so easy to use Teledoc I am not afraid to set up an appointment! I have the option of just talking on the phone or a video. The time I need. It was quick and convenient and they treated only what I needed treated! They called the prescription into the pharmacy even when I traveled! It's like no matter where I am, I can use Teledoc for minor issues and I really love that! Super service that I'm thankful to have!
  • Fantastic customer service and doctors Oct 10, 2018

    By countrygal1628
    I’ve used Teladoc three times now and I’ve always had a great experience with the doctors. I had to call customer service today because I couldn’t remember my password. Carrie went above and beyond to help me out. She was patient, polite, and knew exactly what to do to fix my problem. She even updated my health information for me so that I didn’t have to do it. I take a lot of medications and it’s hard to remember all of them. I kept forgetting the names of the meds I was taking, but Carrie was super sweet and didn’t make me feel bad about the situation. She made me feel appreciated, which was very nice considering a lot of customer service these days in general is subpar. Once I got off of the phone with Carrie, I literally got a call 30 seconds later from the doctor who took my case, Dr. Javvaji. She was also very kind and like-able. She gave me some extra tips to help me with my sinus infection, tips that I never would’ve even thought of on my own. She spoke to me like one of her own patients, which I really appreciated. She also knew exactly what to do to solve my health problems. Great service all around. Il definitely continue using Teladoc.
  • Jul 13, 2021

    By Mike Bird
    I was a little leary about visiting a doctor over the phone, but it couldn't have been easier. The initial setup of the app was just as easy as an initial visit to a doctor. I received a call back from the doctor within minutes. Dr. Glynn was knowledgeable and helpful. I highly recommend Teladoc
  • Great customer service Oct 27, 2017

    By Grayfam6
    We have this service for my husbands work and today was my first time trying it. I was honestly a bit skeptical and I had to call to have help setting up my account. The account representative I talked to was very friendly knowledgeable and personable. She also stayed on the phone with me to make sure I knew where to enter medical history and everything else relevant to my call she was even able to explain to me how the process would work when I scheduled a "visit". There is also a list of symptoms and things that they CAN treat. This list was incredibly accurate and helpful. It seems like this app is either hit or miss based on reviews - I am very happy with my experience and will continue to use them for applicable symptoms. I know this is a great tool and resource and there is no substitute for actually seeing a doctor in person, however the convenience of having them call in a prescription for my infection and the quality of the doctor I talk to you were simply outstanding in my opinion!
  • Jul 26, 2021

    By Alana Wilson
    Amazing! Easy to use and customer service is available 24/7 and they're very knowledgeable! I have used TeleDoc for myself, my husband, and my kids now for over a year and couldn't be more satisfied, truly.
  • Jul 30, 2021

    By Michelle Morgan
    Very good app. I get a call within an hour or so. Love that you can have the choice of videoing with a doctor or talking to a doctor via phone call. I prefer videoing them. But either way its a great app to use from ambetter. Thanks! Helps a lot in more ways than none at all
  • It is what it is Nov 21, 2020

    By Rtwice93555
    Clearly most of the 5 star reviews are fake. It’s obvious from the way they are written. Need to tone it down a bit when praising an app. But let me be frank; this app was recommended by my employer’s health insurance as a way to reduce costs. I get that, my share of cost has gone up over the last few years and I would like to help reduce my premiums. Yet, I am still paying a fortune every month. Why should I be reduced to using an app when I pay so much? But, this review is about the app, not my insurance company. I need to keep the two opinions separate. The app does seem to function just fine. I have no problems with it’s function. I am, however, concerned with the privacy. I need to input a lot of personal information about myself and my wife. I am not comfortable with a third party having this much information. There is no way of leaving this information blank when registering. What happens to this info if Teladoc sells to a less scrupulous company or there is a breach of information?
  • Pretty Decent for an App Jun 4, 2019

    By BigWolfBanter
    So today was my first time using Teledoc and I have to admit I wasn’t sure what to expect and I was mildly nervous. So nervous that when the doctor asked about my medical history I spouted off my height and weight instead of my birthday. However, the experience wasn’t terribly negative. I waited maybe ten minutes after scheduling an immediate appointment I received a phone call from the doctor. Very straightforward and quick! We went through my symptoms and I was able to get my medicine sent to my pharmacy within five minutes. The doctor himself seemed like he was in a hurry (which I understand) and was cutting me off a lot when we were discussing my symptoms. Other than that it was great and lasted only a couple minutes. The app itself is simple and easy to use. I plan on using Teledoc again if I can’t afford to see a real doctor. With my insurance the copay was $0 and that I am pleased with. I would recommend using Teledoc, but with caution. Some of the doctors aren’t very good with bedside manner.
  • Update/new therapist Apr 20, 2020

    By jae_pie
    2019: The physicians/ therapist that I’ve talked to are unprofessional-usually tardy to our appointments. When calling the behavioral health department from TelaDoc no one answers the phone. Every time I schedule a behavioral therapist they disregard my requested scheduled dates/times and don’t suggest new dates and times. I have been through more therapists since being with Teladoc than I’ve been in my entire life. This is taking an emotional toll on me, which was the very purpose of me calling in the first place. I’m even more depressed. It seems that no one will help me and the app is faulty but nobody seems to know what to do about it. 🌟Update 2020: Since I changed my Therapist my experience has been better and more tailored to my needs. This new Therapist I am talking to now is really helpful and professional-that’s all I ask. Thank you for this concept, especially during this time.
  • Jul 27, 2021

    By Ruth Edwards
    Okay at first everything was great,my initial rating was five stars my doctor was great she understood me we had several appointments that she kept and I kept with her. Then all of a sudden the glitches started I wasn't able to get an appointment with anybody. And she denied or was unable to keep the appointment that I scheduled with her. It was recommended that I get another therapist which was a great let down. Needless to stay I still haven't found a new one.
  • Multiple Unreliable Physician Experiences Jul 29, 2021

    By b-abba
    I feel Teladoc as a whole is great in theory reaching people for a multitude of health related issues. Unfortunately I had two unreliable physicians more than once and it can be difficult to switch once you have seen a specific doctor several times. No one wants to go through medical history again, and again. My physician forgot every time they filled my prescription that I could not have 3 months filled at once, this lead to me needing to request a refill from them every month! Finally the physician completely ignored my pharmacy requests leading me to make an appointment where they rescheduled me over 5 times, just to ultimately cancel with no follow dates (this is not the first time). Then the dermatology physician completely ignored everything I said and I had no resolution, waste of money! I’ve gone with out medicine for 3 weeks, I only needed a quick consult. I’d appreciate better and less struggling, maybe this means Teladoc is more transparent with their physicians resulting in better scheduling and communication to clients. It is very difficult to go on and off mental health medication. I’m willing to give Teladoc one last shot, after all maybe I’m unlucky with two unreliable physicians, but it is the last chance for me. If the results do not improve I will use other sources here on out.
  • Made My Symptoms Worse Jul 21, 2020

    By Stuffnameandeverything
    I contacted Teladoc due to an allergy reaction that caused rushes on me. The doctor talked to me for 2 minutes on the phone and completed her prescription. I was thinking this is great because she sounded really confident that it’s not a big deal. However, after taking the medicine prescribed to me for one day, my symptoms have gotten much worse and I couldn’t sleep at night. I tried to message the doctor but never heard back from the clinic; I tried to call customer service but was told that there is nothing they can do - if I’m feeling worse I should either go to ER or book another appointment. First of all, if I want to go to a physical clinic/ER, why would I use Teladoc in the first place? Second of all, isn’t it too easy for them to make money off of patients by prescribing wrong medicine and ask patients to book another doctor through them and pay more? To conclude, this is the worst physician experience I’ve ever had, and they not only don’t take any responsibility for my symptoms getting WORSE after the visit and taking medicine as directed, they want me to just walk off with my symptoms or pay them more money. I’m not even sure if this is legal treatment of patients coming from them, but I would give negative stars if possible. Do not use their services if you want actual results.
  • Jul 20, 2021

    By Shazari Diaz
    Lately video calls have been less during sessions as their seems to always be some sort of glitch in the middle of the call. Also why is the questionnaire needed so frequently? It is rather annoying to have to fill it out every 2 weeks. Just ask me every 90 days. 2 weeks seems to be a bit excessive.
  • They won’t provide a sick note Jan 19, 2020

    By Jeffani0313
    While the app, medical care, and customer service are great, the physician refused to provide a work note (for one day) because I was not running a fever. She said it was a new policy and employers were “catching on”...implying that I was simply attempting to get out of work. She suggested that I simply “speak to my employer” about why I was out and “hopefully they will understand.” I’m an RN and I work at a huge community hospital. I can assure you they don’t care why I’m out and, because it’s a weekend night, I will accumulate double the points for being absent. This forced me to get dressed, drive to the clinic, sit in a waiting room with a dozen flu patients, and pay triple the cost (after already paying for the Teledoc call) simply to acquire a sick note (which they gave me with no hesitation whatsoever). This practice is redundant, expensive, and completely unnecessary. I gave Teledoc 3 stars (although I’m admittedly irritated) because they are a great service. But if you need a sick note, don’t waste your time. Not cool, Teledoc. I really hope you reevaluate your new policy.
  • It’s OK I guess Jun 9, 2018

    By RavennaNight
    So, I decided to try this out last week, scheduling a Teladoc is only $15 with my company, so I figured what the heck why not. The doctor called promptly and was pleasant enough. I had a chest cold/sinus infection and felt really awful. I don’t usually bother with a doctor on these things, because yes they’re mostly viral and not to overuse antibiotics. For me to consider a doctor for this type of ailment, I usually am miserable, and only happens once a year or every other year or so. I’m not a big get-sick type, thank goodness. Long story short, I was trying to avoid sickening others and just making a call in hopes of getting an antibiotic because I was increasingly ill and my mucus was greenish yellow. To no avail, he told me to take Sudafed. Ok, let’s try it. Sure. That and mucinex. Two days later I was worse and my ears were clogged. I didn’t want to chance an ear infection and went to urgicare. They gave me the antibiotic prescription I needed and I began to feel progressively better day by day. I think there is no shortcut to being actually seen by a doctor.
  • Why May 14, 2021

    By YaGurlDeDe
    Hello, I’m a 40 year old woman who currently takes advantage of this service because I am chronically ill from a work injury sustained in January 2017. I have been diagnosed from the MRI of Disc herniations and Avascular Necrosis from steroids used to treat chronic SI Joint dysfunction. The Avascular Necrosis so far is horribly in my hips, so as you can quite imagine, I’m in terrible pain. So I have to use this service for mental health needed from being in such Chronic pain. I have requested records from a provider of Teladoc name Anne Welty, but have tried on numerous attempts and have not succeeded due to the very lack of ability of the representatives that takes the calls. I have been seeing this provider since January of this year 2021 and she has prescribed me medication. I just can’t understand why they have me completing paper work and mailing it in if they are not going to complete the process on their behalf after singed and mailed in the HIPPA form... please help me obtain these records that Anne Welty claimed I should receive after completing the HIPPA Form.
  • Lots of issues with app Apr 28, 2021

    By lazeedayzee
    Best I can say is that I was able to access a video call from the app, but there are a number of problems and inconsistencies that shouldn’t exist. To name a couple: - pop up message says that if the video call drops the provider will call me on the phone number provided. Ok, fine. Except my provider mentioned when we spoke that she did not have access to my phone number. - repeated reminder messages to do something regarding an upcoming visit or it would be canceled. There was no option to do anything or ask a question in the app. I had to access the website to find the “accept” button. Why have an app if I have to go to the website? - finding a new MH provider was infuriating. Why does the app allow you to propose times if none of them are acceptable to the selected provider? If they have no availability, leave them out of the search results. I had to get on the phone with an agent to help me actually schedule an appointment when multiple attempts to get care were declined after I’d gone through the entire intake process multiple times. I get that you’re slammed, but this is really frustrating when you’re trying to get care. A chat function or even option to send a message to a human from the app would be a good start. If it exists already, I can’t find it. 🤷‍♀️
  • App needs some work, but I like the concept Mar 23, 2019

    By Mstephens121
    I definitely like the concept of this and other similar apps. I started with this one because it’s covered by my insurance. Since I have really bad anxiety, I started using it for therapy which is great for video chat. The reason for the 3 stars is because several times during the video chat it would freeze up for several minutes, cut in and out and she or I would have to repeat what was said, or it would freeze up to the point of needing to completely shutdown and restart the app. Normally I don’t let things like this bother me, it’s frustrating yes, but when you are talking with someone that charges by the hour or have their schedule based on 60 minutes because they have other patients waiting I lose that time! So the freezing up and crashing issues really need to be addressed.
  • It’s hit or miss with the doctors May 19, 2018

    By kcnray
    Some doctors on here seem hesitant to do anything when they can’t see their patients in person. I don’t use this unless I’m certain about an issue and it’s easier for me to use the app then go in or haul little kids in. One incident was when I knew my daughter had a UTI and we had a horrible blizzard coming in. The doctor refused to do anything, even though it’s on the list of things they can treat, and we were still charged for the visit. I then had to rush to urgent care where it was confirmed but by this time the blizzard had come in and we couldn’t make it to the pharmacy due to there being accidents everywhere. We were lucky we made it home. I also know when my kids have an ear infection. It’s usually a secondary infection that follows a cold for them and then they get a fever and ear pain. I had 2 kids with these symptoms and it was a Saturday. I requested visits for both on teladoc. One doctor for one child said “Yes, that’s typical of an ear infection so I will send over the prescription to the pharmacy.” And the other doctors gave me a really hard time and acted like I didn’t know what I was talking about. I was afraid he also wasn’t going to prescribe the antibiotic my son needed but he eventually did. It makes me hesitant to use this but I feel like it’s my only option sometimes. I just hate having to waste money for a visit that ends up being not helpful at all, and it’s for things the app says they can treat.
  • Jul 27, 2021

    By Ronnie Higginson
    So it seems that I keep having recurring issues with logging in. I maybe hacked. Also, I tried to schedule a video visit and I stayed in the video queue several minutes without seeing or speaking with a doctor. Will probably be deleting this app and my account.
  • Very Disappointing Oct 19, 2020

    By austiosor
    This is one of those bad experience reviews that happen when there's a problem, so I'd still try it out and see if it works for you. That being said, what an utter disappointment the experience with Teladoc has been. Sure, it's beautifully designed and the transitions from page to page are pleasing, but that's where the compliments end. SLOW as mollases, as if it is trying to make a connection with Pluto. Wide variety of choices in counselors and therapists, if only I could have gotten one to approve my requested times and dates for appointment. The app does not give you available days or times, you have to guess when they are available. WHY WOULD YOU BOTHER?!? I don't want an appointment in a month, I want it next week - two weeks would have been fine. Really adding insult to injury when you leave a voice mail and send an email to customer service at Teladoc and get absolutely no response. Not one. Unprofessional, unorganized, laughably structured. Teladoc is a joke of an app that should be taken off the App Store until they do it right. Lord knows I'll get a response on this public review, but if Teladoc is reading this - I won't be reaching out to you for a solution, you only get one chance and you messed up. Answer to your dissatisfied customers.
  • Jul 24, 2021

    By Travis White
    V difficult to enter alternate #. Just above place for alternate # is choice for phone or video. Click one of those, and it takes you all the way back to sign in. Also, only when visit is canceled are there a tiny but of instructions on how to be sure anonymous calls are not blocked.
  • Good In Theory Mar 28, 2018

    By KK Nickname
    Teladoc has the best of intentions, but it can’t stick the landing. Getting a doctor on the phone and diagnosed with the flu was easy and quick...enough. Where it falls apart is with prescriptions. The first pharmacy I chose was using the list generated by the Teladoc App. It went through just fine. But when I called to see when my prescription would be done, that is when I fell into the deep dark abyss that is their method for re-routing a prescription, which seems to involve bumping to the end of a very long line of other people that also found themselves in a bind. Almost whopping four hours later, now at 3 am, I called the new pharmacy only to discover...they don’t have Tamiflu. Porting it to get a new place would probably now take another 4 hours, so just paid yet another $5 to talk to yet another doctor just to get the prescription sent to the right place. It’s been ten minutes since the call and I don’t see a new prescription. I can tell that I’m going to end up at my doctor’s office in the morning, having been up all night trying to get this prescription and $10 poorer for my efforts. So far, Teladoc was a massive waste of my time. And money. And flagging energy under the weight of the worst flu season in years.
  • Great idea but VERY DISAPPOINTING EXPERIENCE! Feb 27, 2019

    By Ccusto
    My insurance sent me info on teladoc and I was impressed how easy it looked. I love the idea that you can just call or video conference with a doctor anywhere. I tried it today for the very first time since I wasn’t feeling well and didn’t feel like going to my primary care physician. I set up my appointment during my lunch break and the doctor I was assigned to was about 20 min late! I was on the call for about 5 min and next thing I know it was over. Doctor asked a few questions and kept asking if it could be allergies? I know my body and told him no, it’s not allergies. He said he’ll send a prescription and barely described them and just said hope you feel better. I get my prescriptions and find out 2 out of the 3 prescriptions were for allergies! One of the allergy medicine was expensive because it was an inhaler. I know my body and know when I have allergies. Waste of time and money. Convenient, yes, but I wish you can choose or at least put a filter on which doctor you get, wish the doctor is on time and actually takes time to diagnose, explain the prescriptions, or answer more questions. I wish I read the other reviews before signing up. Very disappointing experience.
  • Phone Call Center Aug 17, 2020

    By tvhester66
    I would like to give some feedback on my Teladoc experience. Firstly the provider did not listen to my request for selvadin cream which would’ve helped to prevent scarring on my daughters abrasions on her knees. He provided some type of antibiotic that does not have the same therapeutic affect. The transmittal of the prescription was not received by Walgreens before they closed. This required me to make a call to the call center. The person who tried to manage my case was very confusing. She spoke extremely slowly and could not give direct answers to the questions. She would speak in very long clips many sentences without stopping to ensure understanding which then added to the confusion when I had to ask several questions to her to clarify what she said. Now due to the first provider not sending the prescription timely and not prescribing the medication I requestedI have to call a second time preventing my child from getting timely care. I’m very disappointed with my first experience with Teladoc.
  • Everything is a mess Mar 3, 2019

    By Jasmineof1992
    I’ve previously used other telemedicine apps and loved them! This app is the one that happened to work with my insurance. It’s been a disaster! First off, it may be 24/7 but don’t think you’re speaking to anyone soon! My first call took over 40 minutes to hear from anyone! My second one was over an hour! I unfortunately had to call back to back as my first doctor was rude! I told her that I had strep and as I get strep 2-3 times a year, I know what it feels like. She gave me a series of questions and because I said I didn’t have a stomach ache, she said I didn’t have strep! She never even looked at my throat! I explained to her that since I get strep so often I definitely know my symptoms! Again, she told me I was wrong. I know I’m not a doctor, but I know what strep feels like. And lo and behold, I had strep. I don’t understand not wanting to give antibiotics. What can I do with them besides take them and feel better? The only reason it’s not one star is because of the wonderful costumer services rep I spoke with!
  • They’re useless! Nov 25, 2019

    By The_FeArLeSs_One
    I reached out to Teladoc since I couldn’t get an appointment for my son on the same day. Hoping that they could prescribe something. My son suffers from recurring sinus and ear infections. If I thought my son could’ve waited another day I would have just gone to his pediatrician. When consulting with the doctor he told me to do what I’ve been doing for the last 5 days with no positive results. He would not prescribe the antibiotics that he required. The next day my son could no longer hear well from his right ear. When taken to his pediatrician his ears were so bad that the membrane of his ear was bulgingand inflamed. My son suffered another day needlessly. We can not afford the $450 it would take to go to the emergency room. I would not ask for antibiotics for any little thing. I’m a responsible parent and I know my children when they’re in that much discomfort and they’re complaining it’s because they can no longer tolerate the pain and they need more than netti pots and steam to recover. Antibiotics are a LAST RESORT!!!!
  • Great when it works - headache when it doesn’t May 15, 2019

    By deveshverma
    I’ve been using this app for at least a year now, and have found the developers don’t do much to fix bugs with every update. For as long as I’ve used this app I have never been able to upload a photo from my camera roll. It loves to hang during the request process where I’ll need to start over again multiple times, it never saves my health insurance info so I always need to find my card to input that info, and if you’re unlucky enough to get a doctor who doesn’t understand how to troubleshoot their end then you’re stuck with never seeing the doctor because the video chat won’t connect. I’ve only had this last scenario occur 2-3 times with the same pediatrician in our area. Very irritating. However, if you don’t run into any of these problems (you will), then the service is pretty amazing! I don’t use the web portal much since I’m always mobile. Just wish they took this app more seriously.
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    Ripoff. $47 for a 5 minute phone call Feb 10, 2021

    By security cameras tina
    Called Teladoc for them to tell me I need to go to the doctor. If this isn’t the biggest ripoff I don’t know what is. Don’t spend the money just go to the doctor
  • Jul 10, 2021

    By Tiffani Saltkill
    Really hoping to be able to change this review but I'm super frustrated. I made a mental health appointment after many years of debating it. I made the jump and my dr never showed up. I was upset and waited a few days and tried again. Then I waited even longer the get the appointment. Then the dr canceled my appointment 15 minutes before saying they didn't accept me as a patient. I've send emails to the company and haven't gotten anywhere. Thank God I'm not mentally ill and need serious help.
  • All but worthless. Oct 12, 2018

    By Ddsadfjyyffg
    As another review states, it seems good on the surface, but I don’t generally need help diagnosing my illness. The doctors generally don’t listen and want to argue with me about what’s happening when I already know and just need a prescription. If you have absolutely no idea of you have the flu and need someone to tell you to go see your doctor or an urgent care, then Teledoc is for you. I know what is going on with my body and I need an appropriate prescription and here in lies the problem. For example, I get bronchitis-like symptoms and have for years. Years ago a primary care doc I had before he moved started me on an albuterol inhaler, mucinex and Z-pack when the symptoms reared up. This has helped me get better every time and avoid bronchitis. I get this a couple times a year and I have tried waiting it out on several occasions, but without the meds it has lasted 2 months, progressively getting worse until it turns into pneumonia. So the way to fix it is with these three meds and it gets headed off before it gets real bad. Getting the Z-pack is impossible because the docs tell me it won’t work. Well I am 53 years old and heave been dealing with this for over 20 years and it DOES work. What is the point of Teledoc if they refuse the simple prescription that will solve problem in a couple days? I’m not looking for narcotics/pain meds, just an antibiotic....that works! Now I get to go spend $160 at Urgent care. Thanks for nothing Teledoc!
  • Worst ever service Mar 26, 2020

    By Smarielee
    This is literally the worst app and service o have ever seen. I really try not to use them but due to covid-19 you can’t get regular appointments so I entered my app and asked for a visit over the phone thinking this would be faster than video app. My husband, who is also sick and has different insurance that also takes teledoc requested a video visit and got one within 5 minutes. I waited for a call for five hours with never having received one. Finally I tried to cancel and the app wouldn’t let me. I spent an hour on hold trying to reach someone to cancel the appointment and change to video appointment and ended up having to request a call back from someone when they became available. Finally got a call back and video visit was set up. Received my text to log in to see doctor and by the time I logged in, the doctor canceled the visit after 30 seconds. I requested another visit on video and waited in the “waiting room” for two hours and then canceled the visit and tried again. After more than 9 hours and several attempts I scheduled the video visit again only to have a different doctor cancel the visit while I was logging in. There was no delay in between the first message for me to log in and the cancellation. This service is bad when it’s a regular day but 1 million times worse right now. Half the time they don’t even give you what you need.
  • Jul 25, 2021

    By Shawn Flanagan
    Used this "service" yesterday and was told there was nothing they could do for me via the phone and that I should go to urgent care or emergency room. It was for stomach cramps. Then checking my bank account they still charged me the $15 co-pay for 3 min to tell me to go somewhere else. Buyer beware, this service is a rip off and aren't here to help, only to make as much money off sick people as they can!!
  • Jul 8, 2021

    By Jordania Berg
    This is a one-way messaging system! I received a response from my doctor within 5 minutes with the prescription, but there is no option to actually speak directly to this person, no way of asking additional questions... you may ask questions prior to submitting your request, but how can I do this when I am not even aware of the condition???? What kind of appointment is this? (They charged $75 based on my plan... so I pay insurance on top of this and I don't even get a quality consultation!?)
  • Misleading Mailers Feb 20, 2019

    By itsnatrawrr
    Received a mailer from teledoc informing me it had “important plan information enclosed”. Inside it said it was with my Aetna insurance and that treatments were $X and that I can use an am to schedule a visit. Now I’m a smart person but everything I did in the app was simple and intuitive to use - and it told me my “visit” would result in a $25 copay once my visit was complete to a dermatologist. It also stated that “your credit card will not be charged anything today. When your visit is complete, we will contact your plan to verify this cost and will charge your card at that time”. I said okay and consented to their terms because I was going to be contacted when the “Next Available” dermatologist was available for an appointment. HOWEVER, I was doing all of this based on a mailer that I received in partnership with my provider, Aetna and this is about my plan with them. Now my shock came when 5 minutes later I was notified that my visit was complete!! What?!?!??! I didn’t read any literature about the app besides what was sent to me and no where on that paper does it say that it is all done via phone app. It came with a card like my insurance card and stated that they have a huge network of New York doctors available to me. Btw, my visit is complete and they want to charge me $25 because they told me blackheads on my chin are normal and that I can get a retinoid. Oh - and now my VISIT is complete.
  • Don’t let therapists know how miserable you are Dec 3, 2020

    By Victoria Palmer
    My family is having two different experiences with therapy appointments. Two of us are both seeking therapy. I am seeking therapy because my loved one is struggling to a degree that I am at such a loss to help. 3 counselors now that my loved one has requested appointments with have denied them an appointment. I request appointments with these very same people and they offer me new times instead of denying me all together. It's breaking my heart. It feels like rejection when my loved one is already not coping very well. It's quite awful that at a time when someone is struggling pretty bad and they finally seek help, they can only hit roadblocks. Not just once but three times. It feels like cruelty, and these therapists continue to show up as options on my loved one's app. I'm not certain that my loved one is going to continue seeking help. Who would want to sign up for continuous rejection? We are both feeling pretty hopeless. I believe that the reason I am not denied is because my symptoms of sadness and struggle are rated mild and my loved one is rating those things at a higher level. So I recommend that anyone seeking help toggle those answers to their feelings as mild. Btw Please don’t tell me to call Teladoc. Customer service is nice and all when I call but there is nothing they can do. Thanks for finding a new and modern way to cause more harm. The end.
  • Not good care Jun 15, 2020

    By devilmonkey_1192
    Unless you think your symptoms fall under one of the 50 or so conditions they treat on this app, then look elsewhere. I have yet to have a positive experience with a doctor on this app, whereas I have had many on Dr On Demand (which I highly recommend for virtual care). My insurance covers Teladoc, which is great, but unfortunately of my experiences using Teladoc I have yet to receive an accurate diagnosis. Virtual care is tough, I get it, but Dr on demand shows it can be done and is leaps and bounds better than the physicians I’ve encountered on Teladoc. One doctor was so unprofessional and I asked him if I could see another doctor and he was so rude, and the worst part was there was no way for my to leave any kind of patient feedback on him. The app had NO record of my appointment so I wasn’t able to even get his name. Like how are you supposed to improve your virtual care of you don’t have checks in balances in place to keep your staff accountable? Totally unacceptable. Dr on demand on the other hand, even though it’s not covered by my insurance, is 100% worth the $75 for a visit, because I KNOW they will very likely properly diagnose my condition, but also I can easily review the physicians immediately after a call. Again, use Teladoc at your own risk and only use it if you’re 100% sure what your condition is before making an appointment because otherwise it’s a waste of time.
  • I will never use teledoc again Jan 14, 2021

    By kee4man
    I called and had a video call with a doctor(would’ve seen a dentist but couldn’t into any in less than a week). I was prescribed antibiotics and ibuprofen because my check my gums were swollen and infected on one side of my mouth. She told me that she would write an excuse for me for 3 days (the max days btw), send off my prescription, and all of that should be done in about 10 minutes. So to make a long story short I never got my doctors note and spoke to 5 different representatives over the next 5 days having to wait a stressful thinking wondering when they will resolve this issue. The result was they finally got in contact with her and now she is saying one day. Guess who is going to get a write up for each day he was at work. I work in a freezer at work. We are in there up to 10 hours a day. If you know anything about cold air doesn’t mix well with certain kind of tooth aches then you understand my pain. They will do no refunds and conversation arent recorded so you don’t have any proof of what the doctor said. I wouldn’t recommend this service to anyone. That’s just my story. Don’t let what I say discourage you from using there service. First time I used it was great. This second time I used it was really unprofessional. There are some good doctors and some crappy ones. In my case the odds are 50 50. Uninstalling the app.

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