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Teladoc

Teladoc

Teladoc, Inc.

24/7 access to a doctor

4.8 Ratings 334K+ Reviews 1M+ Downloads
Featured on Best 10 Online Doctors & Telemed Apps

About Teladoc

24/7 access to a doctor
see more about Teladoc

Ratings & Reviews

4.8
333.6K+ Ratings
  1. 5
    88+%
  2. 4
    8+%
  3. 3
    2+%
  4. 2
    1+%
  5. 1
    2+%
Write a Review
  • My invoice says $0?? Oct 11, 2020

    By Puzels445
    This app is one of the strangest things I’ve ever experienced. Strange, because I don’t understand how it exists. It doesn’t make sense. I was almost sure it wouldn’t really work, or that it would be terrible doctors. I mean it’s an app. How am I going to get real and personal medical care downloaded from the Apple store. But...it’s...real somehow. I really waited just a few minutes (instead of days or weeks for my pcp) and a doctor pops on my screen. (To be fair, I haven’t asked for their license #s and checked it up yet- but hoping that since its connected to a large insurance company, they wouldn’t risk the huge lawsuits of hiring fake doctors). So far they seem competent and have been on the mark with the diagnoses. But here’s the strangest part. I kept waiting for the bills to come in the mail. They never did. So I checked my invoices in the app and it said $0.00 What??? How is this free? Is it just a benefit for paying my insurance premiums? Sheesh. so worth it. So long as I can afford it, I’m sticking with this insurance now. (Unless I’m mistaken about how this all works) Its worth the monthly premium $ to not have days of anxiety or worry while waiting for a doc appointment. I was also able to call in at 10pm about a UTI and the prescription was sent over to my pharmacy in minutes. UTIs get worse by the hour and can be dangerous. This saved me from having to sit in a covid filled emergency room all night to solve that prob. So so so grateful!
    more
  • This APP delivered!!! Sep 24, 2020

    By AnimatiCKS
    I tried all the rest and I got to say hands down this app was the best. Just 10 minutes after downloading and signing up I was already talking with a doctor and got the antibiotics I needed within that same hour. Sure I paid $75 for the doctor appointment but I could have gotten it for free if I just added my insurance info. But there was no time for that, I just wanted/needed antibiotics without all the waiting and fronting on why I think I need it. Doctor called, I’m told my problem and what I needed he asked a couple questions and confirmed my nearest pharmacy and said my prescription will be sent to CVS. Within the hour I get a call from CVS that my prescription was ready and get this, to top it all off, I didn’t have to pay for the prescription at all. This APP was exactly what I was looking for. It’s to bad we humans can be this straight forward with each other in real life. This app was as simple as if you saw your doctor walking down the street, you tell him what’s your ailment and he says “I got you, your meds will be waiting for you at the pharmacy when you get there. so don’t even trip”. That freaking easy. That’s how it should be anyways. GET WHAT YOU NEED WHEN YOU NEED IT AND IN NO TIME!
    more
  • Jan 18, 2021

    By Shannon Minnick
    Excellent! I used it because I had an earache. I created an account in about 5 minutes. Then, a doctor called on the phone in about another 5 minutes. I had a prescription for antibiotics in about another five minutes . No stress. No exposure to other illnesses in a physical doctor's office. No having to get out of my pajamas. Highly recommend!!
    more
  • The best thing since sliced bread!!!! Aug 19, 2020

    By MrsStephens
    This service is the MOST AMAZING service I’ve ever experienced! The fact that you can visit with a dr and have the medical expertise (in some situations) without going to the Drs office is wonderful!! I set up a call for an earache. Within 5 minutes, (faster than the app said it would be) I was speaking to a dr. The dr was so nice and polite, and went through some things for me to do to my ear to find out what kind of earache we were dealing with. Also very informative about what to expect, and what to do if I didn’t get better!! There was no waiting room, no chance of spreading germs, and it was on MY time! It was determined I have an outer ear infection and the dr called in some ear drops! Simple, easy, effective. Also I’ve used the service for a rash before and it was the same super pleasant experience! The rash happened to my son on vacation on New Years Eve!! There would be NO WAY for me to see anyone in that instance, but thanks to TELADOC, I was able to get my kid well!! I definitely recommend this for everyone!!! Plus it worked with my Insurance!! 🙌🏼🙌🏼🙌🏼🙌🏼🙌🏼🙌🏼 👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼 ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ Wish I could give it 20 stars!!!
    more
  • Jan 2, 2021

    By Hybrid Vitae
    The installation was fast and setup was simple. The doctor was very helpful and informative, and most of all patient with all my questions. Only reason I'm not giving 5 stars is because after the call ended I was given the choice to rate my visit with the doctor I clicked 5 stars and then the app froze and wouldn't let me send the rating. I feel bad for the doctor if this messes with his average or Similar...
    more
  • It’s hit or miss with the doctors May 19, 2018

    By kcnray
    Some doctors on here seem hesitant to do anything when they can’t see their patients in person. I don’t use this unless I’m certain about an issue and it’s easier for me to use the app then go in or haul little kids in. One incident was when I knew my daughter had a UTI and we had a horrible blizzard coming in. The doctor refused to do anything, even though it’s on the list of things they can treat, and we were still charged for the visit. I then had to rush to urgent care where it was confirmed but by this time the blizzard had come in and we couldn’t make it to the pharmacy due to there being accidents everywhere. We were lucky we made it home. I also know when my kids have an ear infection. It’s usually a secondary infection that follows a cold for them and then they get a fever and ear pain. I had 2 kids with these symptoms and it was a Saturday. I requested visits for both on teladoc. One doctor for one child said “Yes, that’s typical of an ear infection so I will send over the prescription to the pharmacy.” And the other doctors gave me a really hard time and acted like I didn’t know what I was talking about. I was afraid he also wasn’t going to prescribe the antibiotic my son needed but he eventually did. It makes me hesitant to use this but I feel like it’s my only option sometimes. I just hate having to waste money for a visit that ends up being not helpful at all, and it’s for things the app says they can treat.
    more
  • Jan 14, 2021

    By Nicole Knight
    Waited 4 and half hours for nothing. Kept being told a provider would call me, notified by text and in the same text message was told my visit was cancelled because they couldn't reach me. Did this 3 times before calling support with no resolution other than try video, it works better because you are connected automatically. Tried the video visit, waited for 2 hours only to have someone tell me, no a phone call is better. Waited another hour only to have the same texts as before. So maddening.
    more
  • All but worthless. Oct 12, 2018

    By Ddsadfjyyffg
    As another review states, it seems good on the surface, but I don’t generally need help diagnosing my illness. The doctors generally don’t listen and want to argue with me about what’s happening when I already know and just need a prescription. If you have absolutely no idea of you have the flu and need someone to tell you to go see your doctor or an urgent care, then Teledoc is for you. I know what is going on with my body and I need an appropriate prescription and here in lies the problem. For example, I get bronchitis-like symptoms and have for years. Years ago a primary care doc I had before he moved started me on an albuterol inhaler, mucinex and Z-pack when the symptoms reared up. This has helped me get better every time and avoid bronchitis. I get this a couple times a year and I have tried waiting it out on several occasions, but without the meds it has lasted 2 months, progressively getting worse until it turns into pneumonia. So the way to fix it is with these three meds and it gets headed off before it gets real bad. Getting the Z-pack is impossible because the docs tell me it won’t work. Well I am 53 years old and heave been dealing with this for over 20 years and it DOES work. What is the point of Teledoc if they refuse the simple prescription that will solve problem in a couple days? I’m not looking for narcotics/pain meds, just an antibiotic....that works! Now I get to go spend $160 at Urgent care. Thanks for nothing Teledoc!
    more
  • Jan 3, 2021

    By Tiffany Vazquez
    The app never saves my fingerprint, password or pin but always asks if I want them saved. And the password requirements are a bit tedious Updating this review because the app is even worse. Requesting a provider is impossible. Even calling the phone number doesn't work. You leave a voicemail and never get a call back.
    more
  • Jan 14, 2021

    By Klutzz Love
    Waste of time and money. The first appointment went okay but the second one I got an incredibly condescending doctor who did not check the history and was telling me to do something that would have over-medicated the issue if I hadn't corrected him. he told me he could do nothing for me and I had to go see a doctor in person and customer support refused to refund my copay for the pointless visit.
    more
  1. Get a doctor's care, anytime and anywhere! Connect with state-licensed physicians via video or phone call 24/7, 365 days a year
  2. Get medication without having to leave your house: doctors can prescribe for allergies, bronchitis, pink eye, ear infections and more
  3. Healthcare when and where you want it! No need to spend valuable time in a waiting room ever again

Reviewed by Kaylin on October 9, 2018

  • My invoice says $0?? Oct 11, 2020

    By Puzels445
    This app is one of the strangest things I’ve ever experienced. Strange, because I don’t understand how it exists. It doesn’t make sense. I was almost sure it wouldn’t really work, or that it would be terrible doctors. I mean it’s an app. How am I going to get real and personal medical care downloaded from the Apple store. But...it’s...real somehow. I really waited just a few minutes (instead of days or weeks for my pcp) and a doctor pops on my screen. (To be fair, I haven’t asked for their license #s and checked it up yet- but hoping that since its connected to a large insurance company, they wouldn’t risk the huge lawsuits of hiring fake doctors). So far they seem competent and have been on the mark with the diagnoses. But here’s the strangest part. I kept waiting for the bills to come in the mail. They never did. So I checked my invoices in the app and it said $0.00 What??? How is this free? Is it just a benefit for paying my insurance premiums? Sheesh. so worth it. So long as I can afford it, I’m sticking with this insurance now. (Unless I’m mistaken about how this all works) Its worth the monthly premium $ to not have days of anxiety or worry while waiting for a doc appointment. I was also able to call in at 10pm about a UTI and the prescription was sent over to my pharmacy in minutes. UTIs get worse by the hour and can be dangerous. This saved me from having to sit in a covid filled emergency room all night to solve that prob. So so so grateful!
    more
  • This APP delivered!!! Sep 24, 2020

    By AnimatiCKS
    I tried all the rest and I got to say hands down this app was the best. Just 10 minutes after downloading and signing up I was already talking with a doctor and got the antibiotics I needed within that same hour. Sure I paid $75 for the doctor appointment but I could have gotten it for free if I just added my insurance info. But there was no time for that, I just wanted/needed antibiotics without all the waiting and fronting on why I think I need it. Doctor called, I’m told my problem and what I needed he asked a couple questions and confirmed my nearest pharmacy and said my prescription will be sent to CVS. Within the hour I get a call from CVS that my prescription was ready and get this, to top it all off, I didn’t have to pay for the prescription at all. This APP was exactly what I was looking for. It’s to bad we humans can be this straight forward with each other in real life. This app was as simple as if you saw your doctor walking down the street, you tell him what’s your ailment and he says “I got you, your meds will be waiting for you at the pharmacy when you get there. so don’t even trip”. That freaking easy. That’s how it should be anyways. GET WHAT YOU NEED WHEN YOU NEED IT AND IN NO TIME!
    more
  • Jan 18, 2021

    By Shannon Minnick
    Excellent! I used it because I had an earache. I created an account in about 5 minutes. Then, a doctor called on the phone in about another 5 minutes. I had a prescription for antibiotics in about another five minutes . No stress. No exposure to other illnesses in a physical doctor's office. No having to get out of my pajamas. Highly recommend!!
    more
  • The best thing since sliced bread!!!! Aug 19, 2020

    By MrsStephens
    This service is the MOST AMAZING service I’ve ever experienced! The fact that you can visit with a dr and have the medical expertise (in some situations) without going to the Drs office is wonderful!! I set up a call for an earache. Within 5 minutes, (faster than the app said it would be) I was speaking to a dr. The dr was so nice and polite, and went through some things for me to do to my ear to find out what kind of earache we were dealing with. Also very informative about what to expect, and what to do if I didn’t get better!! There was no waiting room, no chance of spreading germs, and it was on MY time! It was determined I have an outer ear infection and the dr called in some ear drops! Simple, easy, effective. Also I’ve used the service for a rash before and it was the same super pleasant experience! The rash happened to my son on vacation on New Years Eve!! There would be NO WAY for me to see anyone in that instance, but thanks to TELADOC, I was able to get my kid well!! I definitely recommend this for everyone!!! Plus it worked with my Insurance!! 🙌🏼🙌🏼🙌🏼🙌🏼🙌🏼🙌🏼 👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼 ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ Wish I could give it 20 stars!!!
    more
  • Fantastic customer service and doctors Oct 10, 2018

    By countrygal1628
    I’ve used Teladoc three times now and I’ve always had a great experience with the doctors. I had to call customer service today because I couldn’t remember my password. Carrie went above and beyond to help me out. She was patient, polite, and knew exactly what to do to fix my problem. She even updated my health information for me so that I didn’t have to do it. I take a lot of medications and it’s hard to remember all of them. I kept forgetting the names of the meds I was taking, but Carrie was super sweet and didn’t make me feel bad about the situation. She made me feel appreciated, which was very nice considering a lot of customer service these days in general is subpar. Once I got off of the phone with Carrie, I literally got a call 30 seconds later from the doctor who took my case, Dr. Javvaji. She was also very kind and like-able. She gave me some extra tips to help me with my sinus infection, tips that I never would’ve even thought of on my own. She spoke to me like one of her own patients, which I really appreciated. She also knew exactly what to do to solve my health problems. Great service all around. Il definitely continue using Teladoc.
    more
  • Jan 2, 2021

    By Hybrid Vitae
    The installation was fast and setup was simple. The doctor was very helpful and informative, and most of all patient with all my questions. Only reason I'm not giving 5 stars is because after the call ended I was given the choice to rate my visit with the doctor I clicked 5 stars and then the app froze and wouldn't let me send the rating. I feel bad for the doctor if this messes with his average or Similar...
    more
  • Jan 3, 2021

    By Bradley Collins
    A little weird talking to a doctor thru video but it is awesome. The only problem I had was when I first set up account for some reason it added a completely different insurance which required me to call in for them to fix but they did fix it and it is working perfectly now but that's why four stars not five.
    more
  • Jan 13, 2021

    By jessie nichols
    Used it one time because I ran out of seizure meds and don't have a primary care doctor atm. They went ahead and filled it for me this time but told me I needed to find a Doctor. The whole process is simple and straightforward. Would definitely recommend but there's always room for improvement
    more
  • Made My Symptoms Worse Jul 21, 2020

    By Stuffnameandeverything
    I contacted Teladoc due to an allergy reaction that caused rushes on me. The doctor talked to me for 2 minutes on the phone and completed her prescription. I was thinking this is great because she sounded really confident that it’s not a big deal. However, after taking the medicine prescribed to me for one day, my symptoms have gotten much worse and I couldn’t sleep at night. I tried to message the doctor but never heard back from the clinic; I tried to call customer service but was told that there is nothing they can do - if I’m feeling worse I should either go to ER or book another appointment. First of all, if I want to go to a physical clinic/ER, why would I use Teladoc in the first place? Second of all, isn’t it too easy for them to make money off of patients by prescribing wrong medicine and ask patients to book another doctor through them and pay more? To conclude, this is the worst physician experience I’ve ever had, and they not only don’t take any responsibility for my symptoms getting WORSE after the visit and taking medicine as directed, they want me to just walk off with my symptoms or pay them more money. I’m not even sure if this is legal treatment of patients coming from them, but I would give negative stars if possible. Do not use their services if you want actual results.
    more
  • Jan 5, 2021

    By Thalia Ojeda
    Keep trying to make an appointment and once I get to which gender doctor I get bad request and I can't schedule anything. I do like the app, because it's great when it works...but it also doesn't remember login info or pin...every time I login it asks for a pin and I do it each time.
    more
  • It’s hit or miss with the doctors May 19, 2018

    By kcnray
    Some doctors on here seem hesitant to do anything when they can’t see their patients in person. I don’t use this unless I’m certain about an issue and it’s easier for me to use the app then go in or haul little kids in. One incident was when I knew my daughter had a UTI and we had a horrible blizzard coming in. The doctor refused to do anything, even though it’s on the list of things they can treat, and we were still charged for the visit. I then had to rush to urgent care where it was confirmed but by this time the blizzard had come in and we couldn’t make it to the pharmacy due to there being accidents everywhere. We were lucky we made it home. I also know when my kids have an ear infection. It’s usually a secondary infection that follows a cold for them and then they get a fever and ear pain. I had 2 kids with these symptoms and it was a Saturday. I requested visits for both on teladoc. One doctor for one child said “Yes, that’s typical of an ear infection so I will send over the prescription to the pharmacy.” And the other doctors gave me a really hard time and acted like I didn’t know what I was talking about. I was afraid he also wasn’t going to prescribe the antibiotic my son needed but he eventually did. It makes me hesitant to use this but I feel like it’s my only option sometimes. I just hate having to waste money for a visit that ends up being not helpful at all, and it’s for things the app says they can treat.
    more
  • Very Disappointing Oct 19, 2020

    By austiosor
    This is one of those bad experience reviews that happen when there's a problem, so I'd still try it out and see if it works for you. That being said, what an utter disappointment the experience with Teladoc has been. Sure, it's beautifully designed and the transitions from page to page are pleasing, but that's where the compliments end. SLOW as mollases, as if it is trying to make a connection with Pluto. Wide variety of choices in counselors and therapists, if only I could have gotten one to approve my requested times and dates for appointment. The app does not give you available days or times, you have to guess when they are available. WHY WOULD YOU BOTHER?!? I don't want an appointment in a month, I want it next week - two weeks would have been fine. Really adding insult to injury when you leave a voice mail and send an email to customer service at Teladoc and get absolutely no response. Not one. Unprofessional, unorganized, laughably structured. Teladoc is a joke of an app that should be taken off the App Store until they do it right. Lord knows I'll get a response on this public review, but if Teladoc is reading this - I won't be reaching out to you for a solution, you only get one chance and you messed up. Answer to your dissatisfied customers.
    more
  • Jan 12, 2021

    By Pamela Hernandez
    The app logged me at 3 times when taking photos for a dermatology appointment and made me re-enter and answer all the same questions. I was finally able to add photos that I had in my library but I am not sure they loaded because the image of the photo did not display. It took me 45 minutes to schedule the appointment.
    more
  • Jan 6, 2021

    By Kat Valliant
    Multiple times I would get all the way to uploading photos and then get kicked back to the fingerprint sign-in screen. Then I works start all over. I eventually stopped trying to upload photos.
  • Jan 14, 2021

    By Nicole Knight
    Waited 4 and half hours for nothing. Kept being told a provider would call me, notified by text and in the same text message was told my visit was cancelled because they couldn't reach me. Did this 3 times before calling support with no resolution other than try video, it works better because you are connected automatically. Tried the video visit, waited for 2 hours only to have someone tell me, no a phone call is better. Waited another hour only to have the same texts as before. So maddening.
    more
  • All but worthless. Oct 12, 2018

    By Ddsadfjyyffg
    As another review states, it seems good on the surface, but I don’t generally need help diagnosing my illness. The doctors generally don’t listen and want to argue with me about what’s happening when I already know and just need a prescription. If you have absolutely no idea of you have the flu and need someone to tell you to go see your doctor or an urgent care, then Teledoc is for you. I know what is going on with my body and I need an appropriate prescription and here in lies the problem. For example, I get bronchitis-like symptoms and have for years. Years ago a primary care doc I had before he moved started me on an albuterol inhaler, mucinex and Z-pack when the symptoms reared up. This has helped me get better every time and avoid bronchitis. I get this a couple times a year and I have tried waiting it out on several occasions, but without the meds it has lasted 2 months, progressively getting worse until it turns into pneumonia. So the way to fix it is with these three meds and it gets headed off before it gets real bad. Getting the Z-pack is impossible because the docs tell me it won’t work. Well I am 53 years old and heave been dealing with this for over 20 years and it DOES work. What is the point of Teledoc if they refuse the simple prescription that will solve problem in a couple days? I’m not looking for narcotics/pain meds, just an antibiotic....that works! Now I get to go spend $160 at Urgent care. Thanks for nothing Teledoc!
    more
  • Jan 3, 2021

    By Tiffany Vazquez
    The app never saves my fingerprint, password or pin but always asks if I want them saved. And the password requirements are a bit tedious Updating this review because the app is even worse. Requesting a provider is impossible. Even calling the phone number doesn't work. You leave a voicemail and never get a call back.
    more
  • Jan 14, 2021

    By Klutzz Love
    Waste of time and money. The first appointment went okay but the second one I got an incredibly condescending doctor who did not check the history and was telling me to do something that would have over-medicated the issue if I hadn't corrected him. he told me he could do nothing for me and I had to go see a doctor in person and customer support refused to refund my copay for the pointless visit.
    more
  • Worst ever service Mar 26, 2020

    By Smarielee
    This is literally the worst app and service o have ever seen. I really try not to use them but due to covid-19 you can’t get regular appointments so I entered my app and asked for a visit over the phone thinking this would be faster than video app. My husband, who is also sick and has different insurance that also takes teledoc requested a video visit and got one within 5 minutes. I waited for a call for five hours with never having received one. Finally I tried to cancel and the app wouldn’t let me. I spent an hour on hold trying to reach someone to cancel the appointment and change to video appointment and ended up having to request a call back from someone when they became available. Finally got a call back and video visit was set up. Received my text to log in to see doctor and by the time I logged in, the doctor canceled the visit after 30 seconds. I requested another visit on video and waited in the “waiting room” for two hours and then canceled the visit and tried again. After more than 9 hours and several attempts I scheduled the video visit again only to have a different doctor cancel the visit while I was logging in. There was no delay in between the first message for me to log in and the cancellation. This service is bad when it’s a regular day but 1 million times worse right now. Half the time they don’t even give you what you need.
    more

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