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Teladoc

Teladoc

Teladoc, Inc.

24/7 access to a doctor

4.8 Ratings 308K+ Reviews 1M+ Downloads
Featured on Best 10 Online Doctors & Telemed Apps

About Teladoc

24/7 access to a doctor
see more about Teladoc

Ratings & Reviews

4.8
308.0K+ Ratings
  1. 5
    88%
  2. 4
    8%
  3. 3
    2%
  4. 2
    1%
  5. 1
    2%
  • My invoice says $0?? Oct 11, 2020

    By Puzels445
    This app is one of the strangest things I’ve ever experienced. Strange, because I don’t understand how it exists. It doesn’t make sense. I was almost sure it wouldn’t really work, or that it would be terrible doctors. I mean it’s an app. How am I going to get real and personal medical care downloaded from the Apple store. But...it’s...real somehow. I really waited just a few minutes (instead of days or weeks for my pcp) and a doctor pops on my screen. (To be fair, I haven’t asked for their license #s and checked it up yet- but hoping that since its connected to a large insurance company, they wouldn’t risk the huge lawsuits of hiring fake doctors). So far they seem competent and have been on the mark with the diagnoses. But here’s the strangest part. I kept waiting for the bills to come in the mail. They never did. So I checked my invoices in the app and it said $0.00 What??? How is this free? Is it just a benefit for paying my insurance premiums? Sheesh. so worth it. So long as I can afford it, I’m sticking with this insurance now. (Unless I’m mistaken about how this all works) Its worth the monthly premium $ to not have days of anxiety or worry while waiting for a doc appointment. I was also able to call in at 10pm about a UTI and the prescription was sent over to my pharmacy in minutes. UTIs get worse by the hour and can be dangerous. This saved me from having to sit in a covid filled emergency room all night to solve that prob. So so so grateful!
    more
  • This APP delivered!!! Sep 24, 2020

    By AnimatiCKS
    I tried all the rest and I got to say hands down this app was the best. Just 10 minutes after downloading and signing up I was already talking with a doctor and got the antibiotics I needed within that same hour. Sure I paid $75 for the doctor appointment but I could have gotten it for free if I just added my insurance info. But there was no time for that, I just wanted/needed antibiotics without all the waiting and fronting on why I think I need it. Doctor called, I’m told my problem and what I needed he asked a couple questions and confirmed my nearest pharmacy and said my prescription will be sent to CVS. Within the hour I get a call from CVS that my prescription was ready and get this, to top it all off, I didn’t have to pay for the prescription at all. This APP was exactly what I was looking for. It’s to bad we humans can be this straight forward with each other in real life. This app was as simple as if you saw your doctor walking down the street, you tell him what’s your ailment and he says “I got you, your meds will be waiting for you at the pharmacy when you get there. so don’t even trip”. That freaking easy. That’s how it should be anyways. GET WHAT YOU NEED WHEN YOU NEED IT AND IN NO TIME!
    more
  • The best thing since sliced bread!!!! Aug 19, 2020

    By MrsStephens
    This service is the MOST AMAZING service I’ve ever experienced! The fact that you can visit with a dr and have the medical expertise (in some situations) without going to the Drs office is wonderful!! I set up a call for an earache. Within 5 minutes, (faster than the app said it would be) I was speaking to a dr. The dr was so nice and polite, and went through some things for me to do to my ear to find out what kind of earache we were dealing with. Also very informative about what to expect, and what to do if I didn’t get better!! There was no waiting room, no chance of spreading germs, and it was on MY time! It was determined I have an outer ear infection and the dr called in some ear drops! Simple, easy, effective. Also I’ve used the service for a rash before and it was the same super pleasant experience! The rash happened to my son on vacation on New Years Eve!! There would be NO WAY for me to see anyone in that instance, but thanks to TELADOC, I was able to get my kid well!! I definitely recommend this for everyone!!! Plus it worked with my Insurance!! 🙌🏼🙌🏼🙌🏼🙌🏼🙌🏼🙌🏼 👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼 ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ Wish I could give it 20 stars!!!
    more
  • Oct 21, 2020

    By Rob That's Me!
    Super Efficient all the way around. You add a little bit of med history, answer few basic check off questions as you would any doc office visit.. ie Do you have high blood pressure, Diabetes etc.. Then you get to set your appointment time or just leave it at soon as possible. Then click the suggested icon that says Join the waiting room . Screen actually just sets up as any video chat format waiting for other person to come on. You do have an opinion phone or vid. I Recommend vid. Wonderful!
    more
  • Made My Symptoms Worse Jul 21, 2020

    By Stuffnameandeverything
    I contacted Teladoc due to an allergy reaction that caused rushes on me. The doctor talked to me for 2 minutes on the phone and completed her prescription. I was thinking this is great because she sounded really confident that it’s not a big deal. However, after taking the medicine prescribed to me for one day, my symptoms have gotten much worse and I couldn’t sleep at night. I tried to message the doctor but never heard back from the clinic; I tried to call customer service but was told that there is nothing they can do - if I’m feeling worse I should either go to ER or book another appointment. First of all, if I want to go to a physical clinic/ER, why would I use Teladoc in the first place? Second of all, isn’t it too easy for them to make money off of patients by prescribing wrong medicine and ask patients to book another doctor through them and pay more? To conclude, this is the worst physician experience I’ve ever had, and they not only don’t take any responsibility for my symptoms getting WORSE after the visit and taking medicine as directed, they want me to just walk off with my symptoms or pay them more money. I’m not even sure if this is legal treatment of patients coming from them, but I would give negative stars if possible. Do not use their services if you want actual results.
    more
  • Oct 19, 2020

    By EZ WIZARD
    Put in information to set up an account. 'Benefits found! Please log in with your insurance provider.' Try to log in. 'Account information not found.' Try to reset password. Can't reset without a (nonexistent) username. Call the support number. 3 minutes just for the robomenu to tell me how to talk to an operator. "So uhh are you using the web link or uhh... the app?" "The app." "Well uh have you tried using um, the web version instead? Maybe that would work..." Thanks for wasting my time.
    more
  • It’s hit or miss with the doctors May 19, 2018

    By kcnray
    Some doctors on here seem hesitant to do anything when they can’t see their patients in person. I don’t use this unless I’m certain about an issue and it’s easier for me to use the app then go in or haul little kids in. One incident was when I knew my daughter had a UTI and we had a horrible blizzard coming in. The doctor refused to do anything, even though it’s on the list of things they can treat, and we were still charged for the visit. I then had to rush to urgent care where it was confirmed but by this time the blizzard had come in and we couldn’t make it to the pharmacy due to there being accidents everywhere. We were lucky we made it home. I also know when my kids have an ear infection. It’s usually a secondary infection that follows a cold for them and then they get a fever and ear pain. I had 2 kids with these symptoms and it was a Saturday. I requested visits for both on teladoc. One doctor for one child said “Yes, that’s typical of an ear infection so I will send over the prescription to the pharmacy.” And the other doctors gave me a really hard time and acted like I didn’t know what I was talking about. I was afraid he also wasn’t going to prescribe the antibiotic my son needed but he eventually did. It makes me hesitant to use this but I feel like it’s my only option sometimes. I just hate having to waste money for a visit that ends up being not helpful at all, and it’s for things the app says they can treat.
    more
  • Oct 20, 2020

    By Cory Prough
    The app is hard to use. You have the option to enter four numbers to sign into the app, which works once or twice and then makes you sign in with a password . Also the messages are hard to read and understand. Making a appointment is also difficult, you guess what times will work and they come back with something totally different. Then you guess again. They don't tell you when the Doctor has an opening. So you guess and then guess again.
    more
  • Oct 24, 2020

    By Bob Powers
    Great service, app code written by monkeys? They keep nagging me to review the app. Well, this is the buggiest app on my phone by far (Note 9). Constant disconnects, glitches, app restarts, log outs.... Internet connection is fine but still hard to use. I only tolerate it because I have gotten really great service from the providers.
    more
  • All but worthless. Oct 12, 2018

    By Ddsadfjyyffg
    As another review states, it seems good on the surface, but I don’t generally need help diagnosing my illness. The doctors generally don’t listen and want to argue with me about what’s happening when I already know and just need a prescription. If you have absolutely no idea of you have the flu and need someone to tell you to go see your doctor or an urgent care, then Teledoc is for you. I know what is going on with my body and I need an appropriate prescription and here in lies the problem. For example, I get bronchitis-like symptoms and have for years. Years ago a primary care doc I had before he moved started me on an albuterol inhaler, mucinex and Z-pack when the symptoms reared up. This has helped me get better every time and avoid bronchitis. I get this a couple times a year and I have tried waiting it out on several occasions, but without the meds it has lasted 2 months, progressively getting worse until it turns into pneumonia. So the way to fix it is with these three meds and it gets headed off before it gets real bad. Getting the Z-pack is impossible because the docs tell me it won’t work. Well I am 53 years old and heave been dealing with this for over 20 years and it DOES work. What is the point of Teledoc if they refuse the simple prescription that will solve problem in a couple days? I’m not looking for narcotics/pain meds, just an antibiotic....that works! Now I get to go spend $160 at Urgent care. Thanks for nothing Teledoc!
    more
  1. Get a doctor's care, anytime and anywhere! Connect with state-licensed physicians via video or phone call 24/7, 365 days a year
  2. Get medication without having to leave your house: doctors can prescribe for allergies, bronchitis, pink eye, ear infections and more
  3. Healthcare when and where you want it! No need to spend valuable time in a waiting room ever again

Reviewed by Kaylin on October 9, 2018

  • My invoice says $0?? Oct 11, 2020

    By Puzels445
    This app is one of the strangest things I’ve ever experienced. Strange, because I don’t understand how it exists. It doesn’t make sense. I was almost sure it wouldn’t really work, or that it would be terrible doctors. I mean it’s an app. How am I going to get real and personal medical care downloaded from the Apple store. But...it’s...real somehow. I really waited just a few minutes (instead of days or weeks for my pcp) and a doctor pops on my screen. (To be fair, I haven’t asked for their license #s and checked it up yet- but hoping that since its connected to a large insurance company, they wouldn’t risk the huge lawsuits of hiring fake doctors). So far they seem competent and have been on the mark with the diagnoses. But here’s the strangest part. I kept waiting for the bills to come in the mail. They never did. So I checked my invoices in the app and it said $0.00 What??? How is this free? Is it just a benefit for paying my insurance premiums? Sheesh. so worth it. So long as I can afford it, I’m sticking with this insurance now. (Unless I’m mistaken about how this all works) Its worth the monthly premium $ to not have days of anxiety or worry while waiting for a doc appointment. I was also able to call in at 10pm about a UTI and the prescription was sent over to my pharmacy in minutes. UTIs get worse by the hour and can be dangerous. This saved me from having to sit in a covid filled emergency room all night to solve that prob. So so so grateful!
    more
  • This APP delivered!!! Sep 24, 2020

    By AnimatiCKS
    I tried all the rest and I got to say hands down this app was the best. Just 10 minutes after downloading and signing up I was already talking with a doctor and got the antibiotics I needed within that same hour. Sure I paid $75 for the doctor appointment but I could have gotten it for free if I just added my insurance info. But there was no time for that, I just wanted/needed antibiotics without all the waiting and fronting on why I think I need it. Doctor called, I’m told my problem and what I needed he asked a couple questions and confirmed my nearest pharmacy and said my prescription will be sent to CVS. Within the hour I get a call from CVS that my prescription was ready and get this, to top it all off, I didn’t have to pay for the prescription at all. This APP was exactly what I was looking for. It’s to bad we humans can be this straight forward with each other in real life. This app was as simple as if you saw your doctor walking down the street, you tell him what’s your ailment and he says “I got you, your meds will be waiting for you at the pharmacy when you get there. so don’t even trip”. That freaking easy. That’s how it should be anyways. GET WHAT YOU NEED WHEN YOU NEED IT AND IN NO TIME!
    more
  • The best thing since sliced bread!!!! Aug 19, 2020

    By MrsStephens
    This service is the MOST AMAZING service I’ve ever experienced! The fact that you can visit with a dr and have the medical expertise (in some situations) without going to the Drs office is wonderful!! I set up a call for an earache. Within 5 minutes, (faster than the app said it would be) I was speaking to a dr. The dr was so nice and polite, and went through some things for me to do to my ear to find out what kind of earache we were dealing with. Also very informative about what to expect, and what to do if I didn’t get better!! There was no waiting room, no chance of spreading germs, and it was on MY time! It was determined I have an outer ear infection and the dr called in some ear drops! Simple, easy, effective. Also I’ve used the service for a rash before and it was the same super pleasant experience! The rash happened to my son on vacation on New Years Eve!! There would be NO WAY for me to see anyone in that instance, but thanks to TELADOC, I was able to get my kid well!! I definitely recommend this for everyone!!! Plus it worked with my Insurance!! 🙌🏼🙌🏼🙌🏼🙌🏼🙌🏼🙌🏼 👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼 ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ Wish I could give it 20 stars!!!
    more
  • Oct 21, 2020

    By Rob That's Me!
    Super Efficient all the way around. You add a little bit of med history, answer few basic check off questions as you would any doc office visit.. ie Do you have high blood pressure, Diabetes etc.. Then you get to set your appointment time or just leave it at soon as possible. Then click the suggested icon that says Join the waiting room . Screen actually just sets up as any video chat format waiting for other person to come on. You do have an opinion phone or vid. I Recommend vid. Wonderful!
    more
  • Fantastic customer service and doctors Oct 10, 2018

    By countrygal1628
    I’ve used Teladoc three times now and I’ve always had a great experience with the doctors. I had to call customer service today because I couldn’t remember my password. Carrie went above and beyond to help me out. She was patient, polite, and knew exactly what to do to fix my problem. She even updated my health information for me so that I didn’t have to do it. I take a lot of medications and it’s hard to remember all of them. I kept forgetting the names of the meds I was taking, but Carrie was super sweet and didn’t make me feel bad about the situation. She made me feel appreciated, which was very nice considering a lot of customer service these days in general is subpar. Once I got off of the phone with Carrie, I literally got a call 30 seconds later from the doctor who took my case, Dr. Javvaji. She was also very kind and like-able. She gave me some extra tips to help me with my sinus infection, tips that I never would’ve even thought of on my own. She spoke to me like one of her own patients, which I really appreciated. She also knew exactly what to do to solve my health problems. Great service all around. Il definitely continue using Teladoc.
    more
  • Pretty Decent for an App Jun 4, 2019

    By BigWolfBanter
    So today was my first time using Teledoc and I have to admit I wasn’t sure what to expect and I was mildly nervous. So nervous that when the doctor asked about my medical history I spouted off my height and weight instead of my birthday. However, the experience wasn’t terribly negative. I waited maybe ten minutes after scheduling an immediate appointment I received a phone call from the doctor. Very straightforward and quick! We went through my symptoms and I was able to get my medicine sent to my pharmacy within five minutes. The doctor himself seemed like he was in a hurry (which I understand) and was cutting me off a lot when we were discussing my symptoms. Other than that it was great and lasted only a couple minutes. The app itself is simple and easy to use. I plan on using Teledoc again if I can’t afford to see a real doctor. With my insurance the copay was $0 and that I am pleased with. I would recommend using Teledoc, but with caution. Some of the doctors aren’t very good with bedside manner.
    more
  • Update/new therapist Apr 20, 2020

    By jae_pie
    2019: The physicians/ therapist that I’ve talked to are unprofessional-usually tardy to our appointments. When calling the behavioral health department from TelaDoc no one answers the phone. Every time I schedule a behavioral therapist they disregard my requested scheduled dates/times and don’t suggest new dates and times. I have been through more therapists since being with Teladoc than I’ve been in my entire life. This is taking an emotional toll on me, which was the very purpose of me calling in the first place. I’m even more depressed. It seems that no one will help me and the app is faulty but nobody seems to know what to do about it. 🌟Update 2020: Since I changed my Therapist my experience has been better and more tailored to my needs. This new Therapist I am talking to now is really helpful and professional-that’s all I ask. Thank you for this concept, especially during this time.
    more
  • Mom, wife and teacher Dec 30, 2018

    By michelleybabes
    My son got sick and didn’t want to leave the house because he is eleven and has middle school syndrome besides some germ that he picked up somewhere along the line. He was coughing profusely and blowing his nose and I figured why not give telescopes a try. It was convenient and I heard about it from a colleague. Besides.... only one fifth the cost of a walk in clinic. It’s a win win situation. The only thing that needed a tweet was the medicine prescribed for my son as it was not a tasty one and he did not want to take it. A pill would have been better tolerated and a recommendation to visit his regular doctor was made if he wasn’t better in a couple of days. He wasn’t a hundred percent but he did not want to go to the doctor either. Besides my work schedule didn’t match that of his local pediatrician
    more
  • Made My Symptoms Worse Jul 21, 2020

    By Stuffnameandeverything
    I contacted Teladoc due to an allergy reaction that caused rushes on me. The doctor talked to me for 2 minutes on the phone and completed her prescription. I was thinking this is great because she sounded really confident that it’s not a big deal. However, after taking the medicine prescribed to me for one day, my symptoms have gotten much worse and I couldn’t sleep at night. I tried to message the doctor but never heard back from the clinic; I tried to call customer service but was told that there is nothing they can do - if I’m feeling worse I should either go to ER or book another appointment. First of all, if I want to go to a physical clinic/ER, why would I use Teladoc in the first place? Second of all, isn’t it too easy for them to make money off of patients by prescribing wrong medicine and ask patients to book another doctor through them and pay more? To conclude, this is the worst physician experience I’ve ever had, and they not only don’t take any responsibility for my symptoms getting WORSE after the visit and taking medicine as directed, they want me to just walk off with my symptoms or pay them more money. I’m not even sure if this is legal treatment of patients coming from them, but I would give negative stars if possible. Do not use their services if you want actual results.
    more
  • Oct 20, 2020

    By Susan Wallin
    Try to set up an appointment on a Chromebook. It did not ask for a pharmacy but wouldn't set up an appointment until I set up a pharmacy. I went back and tried to set up a pharmacy there was no field to set up a pharmacy on the Chromebook. Had to go to cell phone to set up appointment period that sucks when you don't feel good. I do like being able to talk to the doctor by phone. Tell a doc services are great when you don't feel good and don't want to go to the doctor
    more
  • They won’t provide a sick note Jan 19, 2020

    By Jeffani0313
    While the app, medical care, and customer service are great, the physician refused to provide a work note (for one day) because I was not running a fever. She said it was a new policy and employers were “catching on”...implying that I was simply attempting to get out of work. She suggested that I simply “speak to my employer” about why I was out and “hopefully they will understand.” I’m an RN and I work at a huge community hospital. I can assure you they don’t care why I’m out and, because it’s a weekend night, I will accumulate double the points for being absent. This forced me to get dressed, drive to the clinic, sit in a waiting room with a dozen flu patients, and pay triple the cost (after already paying for the Teledoc call) simply to acquire a sick note (which they gave me with no hesitation whatsoever). This practice is redundant, expensive, and completely unnecessary. I gave Teledoc 3 stars (although I’m admittedly irritated) because they are a great service. But if you need a sick note, don’t waste your time. Not cool, Teledoc. I really hope you reevaluate your new policy.
    more
  • It’s OK I guess Jun 9, 2018

    By RavennaNight
    So, I decided to try this out last week, scheduling a Teladoc is only $15 with my company, so I figured what the heck why not. The doctor called promptly and was pleasant enough. I had a chest cold/sinus infection and felt really awful. I don’t usually bother with a doctor on these things, because yes they’re mostly viral and not to overuse antibiotics. For me to consider a doctor for this type of ailment, I usually am miserable, and only happens once a year or every other year or so. I’m not a big get-sick type, thank goodness. Long story short, I was trying to avoid sickening others and just making a call in hopes of getting an antibiotic because I was increasingly ill and my mucus was greenish yellow. To no avail, he told me to take Sudafed. Ok, let’s try it. Sure. That and mucinex. Two days later I was worse and my ears were clogged. I didn’t want to chance an ear infection and went to urgicare. They gave me the antibiotic prescription I needed and I began to feel progressively better day by day. I think there is no shortcut to being actually seen by a doctor.
    more
  • App needs some work, but I like the concept Mar 23, 2019

    By Mstephens121
    I definitely like the concept of this and other similar apps. I started with this one because it’s covered by my insurance. Since I have really bad anxiety, I started using it for therapy which is great for video chat. The reason for the 3 stars is because several times during the video chat it would freeze up for several minutes, cut in and out and she or I would have to repeat what was said, or it would freeze up to the point of needing to completely shutdown and restart the app. Normally I don’t let things like this bother me, it’s frustrating yes, but when you are talking with someone that charges by the hour or have their schedule based on 60 minutes because they have other patients waiting I lose that time! So the freezing up and crashing issues really need to be addressed.
    more
  • It’s hit or miss with the doctors May 19, 2018

    By kcnray
    Some doctors on here seem hesitant to do anything when they can’t see their patients in person. I don’t use this unless I’m certain about an issue and it’s easier for me to use the app then go in or haul little kids in. One incident was when I knew my daughter had a UTI and we had a horrible blizzard coming in. The doctor refused to do anything, even though it’s on the list of things they can treat, and we were still charged for the visit. I then had to rush to urgent care where it was confirmed but by this time the blizzard had come in and we couldn’t make it to the pharmacy due to there being accidents everywhere. We were lucky we made it home. I also know when my kids have an ear infection. It’s usually a secondary infection that follows a cold for them and then they get a fever and ear pain. I had 2 kids with these symptoms and it was a Saturday. I requested visits for both on teladoc. One doctor for one child said “Yes, that’s typical of an ear infection so I will send over the prescription to the pharmacy.” And the other doctors gave me a really hard time and acted like I didn’t know what I was talking about. I was afraid he also wasn’t going to prescribe the antibiotic my son needed but he eventually did. It makes me hesitant to use this but I feel like it’s my only option sometimes. I just hate having to waste money for a visit that ends up being not helpful at all, and it’s for things the app says they can treat.
    more
  • Oct 24, 2020

    By Bob Powers
    Great service, app code written by monkeys? They keep nagging me to review the app. Well, this is the buggiest app on my phone by far (Note 9). Constant disconnects, glitches, app restarts, log outs.... Internet connection is fine but still hard to use. I only tolerate it because I have gotten really great service from the providers.
    more
  • Very Disappointing Oct 19, 2020

    By austiosor
    This is one of those bad experience reviews that happen when there's a problem, so I'd still try it out and see if it works for you. That being said, what an utter disappointment the experience with Teladoc has been. Sure, it's beautifully designed and the transitions from page to page are pleasing, but that's where the compliments end. SLOW as mollases, as if it is trying to make a connection with Pluto. Wide variety of choices in counselors and therapists, if only I could have gotten one to approve my requested times and dates for appointment. The app does not give you available days or times, you have to guess when they are available. WHY WOULD YOU BOTHER?!? I don't want an appointment in a month, I want it next week - two weeks would have been fine. Really adding insult to injury when you leave a voice mail and send an email to customer service at Teladoc and get absolutely no response. Not one. Unprofessional, unorganized, laughably structured. Teladoc is a joke of an app that should be taken off the App Store until they do it right. Lord knows I'll get a response on this public review, but if Teladoc is reading this - I won't be reaching out to you for a solution, you only get one chance and you messed up. Answer to your dissatisfied customers.
    more
  • Oct 20, 2020

    By Shirley Mace
    This app is constantly logging me out. It works well until it doesn't. Makes it hard to maintain visits with the up and down nature of the app.
    more
  • Good In Theory Mar 28, 2018

    By KK Nickname
    Teladoc has the best of intentions, but it can’t stick the landing. Getting a doctor on the phone and diagnosed with the flu was easy and quick...enough. Where it falls apart is with prescriptions. The first pharmacy I chose was using the list generated by the Teladoc App. It went through just fine. But when I called to see when my prescription would be done, that is when I fell into the deep dark abyss that is their method for re-routing a prescription, which seems to involve bumping to the end of a very long line of other people that also found themselves in a bind. Almost whopping four hours later, now at 3 am, I called the new pharmacy only to discover...they don’t have Tamiflu. Porting it to get a new place would probably now take another 4 hours, so just paid yet another $5 to talk to yet another doctor just to get the prescription sent to the right place. It’s been ten minutes since the call and I don’t see a new prescription. I can tell that I’m going to end up at my doctor’s office in the morning, having been up all night trying to get this prescription and $10 poorer for my efforts. So far, Teladoc was a massive waste of my time. And money. And flagging energy under the weight of the worst flu season in years.
    more
  • Oct 19, 2020

    By EZ WIZARD
    Put in information to set up an account. 'Benefits found! Please log in with your insurance provider.' Try to log in. 'Account information not found.' Try to reset password. Can't reset without a (nonexistent) username. Call the support number. 3 minutes just for the robomenu to tell me how to talk to an operator. "So uhh are you using the web link or uhh... the app?" "The app." "Well uh have you tried using um, the web version instead? Maybe that would work..." Thanks for wasting my time.
    more
  • Oct 20, 2020

    By Cory Prough
    The app is hard to use. You have the option to enter four numbers to sign into the app, which works once or twice and then makes you sign in with a password . Also the messages are hard to read and understand. Making a appointment is also difficult, you guess what times will work and they come back with something totally different. Then you guess again. They don't tell you when the Doctor has an opening. So you guess and then guess again.
    more
  • All but worthless. Oct 12, 2018

    By Ddsadfjyyffg
    As another review states, it seems good on the surface, but I don’t generally need help diagnosing my illness. The doctors generally don’t listen and want to argue with me about what’s happening when I already know and just need a prescription. If you have absolutely no idea of you have the flu and need someone to tell you to go see your doctor or an urgent care, then Teledoc is for you. I know what is going on with my body and I need an appropriate prescription and here in lies the problem. For example, I get bronchitis-like symptoms and have for years. Years ago a primary care doc I had before he moved started me on an albuterol inhaler, mucinex and Z-pack when the symptoms reared up. This has helped me get better every time and avoid bronchitis. I get this a couple times a year and I have tried waiting it out on several occasions, but without the meds it has lasted 2 months, progressively getting worse until it turns into pneumonia. So the way to fix it is with these three meds and it gets headed off before it gets real bad. Getting the Z-pack is impossible because the docs tell me it won’t work. Well I am 53 years old and heave been dealing with this for over 20 years and it DOES work. What is the point of Teledoc if they refuse the simple prescription that will solve problem in a couple days? I’m not looking for narcotics/pain meds, just an antibiotic....that works! Now I get to go spend $160 at Urgent care. Thanks for nothing Teledoc!
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  • Oct 19, 2020

    By Samantha Zacher
    Unfortunately this program isn't as reliable and competent as it boasts itself to be. We've only had 1 appt using this program but will not be using it again. My husband had an appt over a month ago, specific instructions on where the order needed to be sent for insurances purposes were given at the time of the appt yet it was never done. A 2nd attempt through a message was made, still not completed, now a 3rd attempt is being made and still getting nowhere.
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  • Worst ever service Mar 26, 2020

    By Smarielee
    This is literally the worst app and service o have ever seen. I really try not to use them but due to covid-19 you can’t get regular appointments so I entered my app and asked for a visit over the phone thinking this would be faster than video app. My husband, who is also sick and has different insurance that also takes teledoc requested a video visit and got one within 5 minutes. I waited for a call for five hours with never having received one. Finally I tried to cancel and the app wouldn’t let me. I spent an hour on hold trying to reach someone to cancel the appointment and change to video appointment and ended up having to request a call back from someone when they became available. Finally got a call back and video visit was set up. Received my text to log in to see doctor and by the time I logged in, the doctor canceled the visit after 30 seconds. I requested another visit on video and waited in the “waiting room” for two hours and then canceled the visit and tried again. After more than 9 hours and several attempts I scheduled the video visit again only to have a different doctor cancel the visit while I was logging in. There was no delay in between the first message for me to log in and the cancellation. This service is bad when it’s a regular day but 1 million times worse right now. Half the time they don’t even give you what you need.
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