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Teladoc | Online Doctors, Therapy & Nutrition

Teladoc | Online Doctors, Therapy & Nutrition

Teladoc, Inc.

Talk to a doctor, therapist, dietitian or medical expert from anywhere

4.8 Ratings 389K+ Reviews 1M+ Downloads

Ratings & Reviews

Write a Review
  • img Community

    Ripoff. $47 for a 5 minute phone call Feb 10, 2021

    By security cameras tina
    Called Teladoc for them to tell me I need to go to the doctor. If this isn’t the biggest ripoff I don’t know what is. Don’t spend the money just go to the doctor
  • img Expert
    1. Get a doctor's care, anytime and anywhere! Connect with state-licensed physicians via video or phone call 24/7, 365 days a year
    2. Get medication without having to leave your house: doctors can prescribe for allergies, bronchitis, pink eye, ear infections and more
    3. Healthcare when and where you want it! No need to spend valuable time in a waiting room ever again

    Reviewed by Kaylin on October 9, 2018

  • My invoice says $0?? Oct 11, 2020

    By Puzels445
    This app is one of the strangest things I’ve ever experienced. Strange, because I don’t understand how it exists. It doesn’t make sense. I was almost sure it wouldn’t really work, or that it would be terrible doctors. I mean it’s an app. How am I going to get real and personal medical care downloaded from the Apple store. But...it’s...real somehow. I really waited just a few minutes (instead of days or weeks for my pcp) and a doctor pops on my screen. (To be fair, I haven’t asked for their license #s and checked it up yet- but hoping that since its connected to a large insurance company, they wouldn’t risk the huge lawsuits of hiring fake doctors). So far they seem competent and have been on the mark with the diagnoses. But here’s the strangest part. I kept waiting for the bills to come in the mail. They never did. So I checked my invoices in the app and it said $0.00 What??? How is this free? Is it just a benefit for paying my insurance premiums? Sheesh. so worth it. So long as I can afford it, I’m sticking with this insurance now. (Unless I’m mistaken about how this all works) Its worth the monthly premium $ to not have days of anxiety or worry while waiting for a doc appointment. I was also able to call in at 10pm about a UTI and the prescription was sent over to my pharmacy in minutes. UTIs get worse by the hour and can be dangerous. This saved me from having to sit in a covid filled emergency room all night to solve that prob. So so so grateful!
  • This APP delivered!!! Sep 24, 2020

    By AnimatiCKS
    I tried all the rest and I got to say hands down this app was the best. Just 10 minutes after downloading and signing up I was already talking with a doctor and got the antibiotics I needed within that same hour. Sure I paid $75 for the doctor appointment but I could have gotten it for free if I just added my insurance info. But there was no time for that, I just wanted/needed antibiotics without all the waiting and fronting on why I think I need it. Doctor called, I’m told my problem and what I needed he asked a couple questions and confirmed my nearest pharmacy and said my prescription will be sent to CVS. Within the hour I get a call from CVS that my prescription was ready and get this, to top it all off, I didn’t have to pay for the prescription at all. This APP was exactly what I was looking for. It’s to bad we humans can be this straight forward with each other in real life. This app was as simple as if you saw your doctor walking down the street, you tell him what’s your ailment and he says “I got you, your meds will be waiting for you at the pharmacy when you get there. so don’t even trip”. That freaking easy. That’s how it should be anyways. GET WHAT YOU NEED WHEN YOU NEED IT AND IN NO TIME!
  • Multiple Unreliable Physician Experiences Jul 29, 2021

    By b-abba
    I feel Teladoc as a whole is great in theory reaching people for a multitude of health related issues. Unfortunately I had two unreliable physicians more than once and it can be difficult to switch once you have seen a specific doctor several times. No one wants to go through medical history again, and again. My physician forgot every time they filled my prescription that I could not have 3 months filled at once, this lead to me needing to request a refill from them every month! Finally the physician completely ignored my pharmacy requests leading me to make an appointment where they rescheduled me over 5 times, just to ultimately cancel with no follow dates (this is not the first time). Then the dermatology physician completely ignored everything I said and I had no resolution, waste of money! I’ve gone with out medicine for 3 weeks, I only needed a quick consult. I’d appreciate better and less struggling, maybe this means Teladoc is more transparent with their physicians resulting in better scheduling and communication to clients. It is very difficult to go on and off mental health medication. I’m willing to give Teladoc one last shot, after all maybe I’m unlucky with two unreliable physicians, but it is the last chance for me. If the results do not improve I will use other sources here on out.
  • Oct 10, 2021

    By Nessa aa
    This service has been such a blessing to all my family. We've been able to stay home and not spread any virus we have at the moment by simply calling either through phone or video. They prescribe medication right to our local pharmacy and it's as simple as that. I'm honestly so glad and blessed to have this option. Thanks Teladoc! And all of the on call doctors on here helping us out in a BIG way. You guys are a HUGE blessing.
  • Sep 29, 2021

    By Kelley Brown
    Amazing is all I can say. What use to be a 2 hour or more ordeal (making an appointment, sitting in traffic, waiting for the doctor, driving back home, possibly taking time out from work) took literally less than 5 mins from start to finish. Aside from the convenience, think of how many more patients a doctor can see per hour than traditional appointments! This has revolutionized healthcare without a doubt.
  • The best thing since sliced bread!!!! Aug 19, 2020

    By MrsStephens
    This service is the MOST AMAZING service I’ve ever experienced! The fact that you can visit with a dr and have the medical expertise (in some situations) without going to the Drs office is wonderful!! I set up a call for an earache. Within 5 minutes, (faster than the app said it would be) I was speaking to a dr. The dr was so nice and polite, and went through some things for me to do to my ear to find out what kind of earache we were dealing with. Also very informative about what to expect, and what to do if I didn’t get better!! There was no waiting room, no chance of spreading germs, and it was on MY time! It was determined I have an outer ear infection and the dr called in some ear drops! Simple, easy, effective. Also I’ve used the service for a rash before and it was the same super pleasant experience! The rash happened to my son on vacation on New Years Eve!! There would be NO WAY for me to see anyone in that instance, but thanks to TELADOC, I was able to get my kid well!! I definitely recommend this for everyone!!! Plus it worked with my Insurance!! 🙌🏼🙌🏼🙌🏼🙌🏼🙌🏼🙌🏼 👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼 ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ Wish I could give it 20 stars!!!
  • Made My Symptoms Worse Jul 21, 2020

    By Stuffnameandeverything
    I contacted Teladoc due to an allergy reaction that caused rushes on me. The doctor talked to me for 2 minutes on the phone and completed her prescription. I was thinking this is great because she sounded really confident that it’s not a big deal. However, after taking the medicine prescribed to me for one day, my symptoms have gotten much worse and I couldn’t sleep at night. I tried to message the doctor but never heard back from the clinic; I tried to call customer service but was told that there is nothing they can do - if I’m feeling worse I should either go to ER or book another appointment. First of all, if I want to go to a physical clinic/ER, why would I use Teladoc in the first place? Second of all, isn’t it too easy for them to make money off of patients by prescribing wrong medicine and ask patients to book another doctor through them and pay more? To conclude, this is the worst physician experience I’ve ever had, and they not only don’t take any responsibility for my symptoms getting WORSE after the visit and taking medicine as directed, they want me to just walk off with my symptoms or pay them more money. I’m not even sure if this is legal treatment of patients coming from them, but I would give negative stars if possible. Do not use their services if you want actual results.
  • Fantastic customer service and doctors Oct 10, 2018

    By countrygal1628
    I’ve used Teladoc three times now and I’ve always had a great experience with the doctors. I had to call customer service today because I couldn’t remember my password. Carrie went above and beyond to help me out. She was patient, polite, and knew exactly what to do to fix my problem. She even updated my health information for me so that I didn’t have to do it. I take a lot of medications and it’s hard to remember all of them. I kept forgetting the names of the meds I was taking, but Carrie was super sweet and didn’t make me feel bad about the situation. She made me feel appreciated, which was very nice considering a lot of customer service these days in general is subpar. Once I got off of the phone with Carrie, I literally got a call 30 seconds later from the doctor who took my case, Dr. Javvaji. She was also very kind and like-able. She gave me some extra tips to help me with my sinus infection, tips that I never would’ve even thought of on my own. She spoke to me like one of her own patients, which I really appreciated. She also knew exactly what to do to solve my health problems. Great service all around. Il definitely continue using Teladoc.
  • My invoice says $0?? Oct 11, 2020

    By Puzels445
    This app is one of the strangest things I’ve ever experienced. Strange, because I don’t understand how it exists. It doesn’t make sense. I was almost sure it wouldn’t really work, or that it would be terrible doctors. I mean it’s an app. How am I going to get real and personal medical care downloaded from the Apple store. But...it’s...real somehow. I really waited just a few minutes (instead of days or weeks for my pcp) and a doctor pops on my screen. (To be fair, I haven’t asked for their license #s and checked it up yet- but hoping that since its connected to a large insurance company, they wouldn’t risk the huge lawsuits of hiring fake doctors). So far they seem competent and have been on the mark with the diagnoses. But here’s the strangest part. I kept waiting for the bills to come in the mail. They never did. So I checked my invoices in the app and it said $0.00 What??? How is this free? Is it just a benefit for paying my insurance premiums? Sheesh. so worth it. So long as I can afford it, I’m sticking with this insurance now. (Unless I’m mistaken about how this all works) Its worth the monthly premium $ to not have days of anxiety or worry while waiting for a doc appointment. I was also able to call in at 10pm about a UTI and the prescription was sent over to my pharmacy in minutes. UTIs get worse by the hour and can be dangerous. This saved me from having to sit in a covid filled emergency room all night to solve that prob. So so so grateful!
  • This APP delivered!!! Sep 24, 2020

    By AnimatiCKS
    I tried all the rest and I got to say hands down this app was the best. Just 10 minutes after downloading and signing up I was already talking with a doctor and got the antibiotics I needed within that same hour. Sure I paid $75 for the doctor appointment but I could have gotten it for free if I just added my insurance info. But there was no time for that, I just wanted/needed antibiotics without all the waiting and fronting on why I think I need it. Doctor called, I’m told my problem and what I needed he asked a couple questions and confirmed my nearest pharmacy and said my prescription will be sent to CVS. Within the hour I get a call from CVS that my prescription was ready and get this, to top it all off, I didn’t have to pay for the prescription at all. This APP was exactly what I was looking for. It’s to bad we humans can be this straight forward with each other in real life. This app was as simple as if you saw your doctor walking down the street, you tell him what’s your ailment and he says “I got you, your meds will be waiting for you at the pharmacy when you get there. so don’t even trip”. That freaking easy. That’s how it should be anyways. GET WHAT YOU NEED WHEN YOU NEED IT AND IN NO TIME!
  • Multiple Unreliable Physician Experiences Jul 29, 2021

    By b-abba
    I feel Teladoc as a whole is great in theory reaching people for a multitude of health related issues. Unfortunately I had two unreliable physicians more than once and it can be difficult to switch once you have seen a specific doctor several times. No one wants to go through medical history again, and again. My physician forgot every time they filled my prescription that I could not have 3 months filled at once, this lead to me needing to request a refill from them every month! Finally the physician completely ignored my pharmacy requests leading me to make an appointment where they rescheduled me over 5 times, just to ultimately cancel with no follow dates (this is not the first time). Then the dermatology physician completely ignored everything I said and I had no resolution, waste of money! I’ve gone with out medicine for 3 weeks, I only needed a quick consult. I’d appreciate better and less struggling, maybe this means Teladoc is more transparent with their physicians resulting in better scheduling and communication to clients. It is very difficult to go on and off mental health medication. I’m willing to give Teladoc one last shot, after all maybe I’m unlucky with two unreliable physicians, but it is the last chance for me. If the results do not improve I will use other sources here on out.
  • Oct 10, 2021

    By Nessa aa
    This service has been such a blessing to all my family. We've been able to stay home and not spread any virus we have at the moment by simply calling either through phone or video. They prescribe medication right to our local pharmacy and it's as simple as that. I'm honestly so glad and blessed to have this option. Thanks Teladoc! And all of the on call doctors on here helping us out in a BIG way. You guys are a HUGE blessing.
  • Sep 29, 2021

    By Kelley Brown
    Amazing is all I can say. What use to be a 2 hour or more ordeal (making an appointment, sitting in traffic, waiting for the doctor, driving back home, possibly taking time out from work) took literally less than 5 mins from start to finish. Aside from the convenience, think of how many more patients a doctor can see per hour than traditional appointments! This has revolutionized healthcare without a doubt.
  • The best thing since sliced bread!!!! Aug 19, 2020

    By MrsStephens
    This service is the MOST AMAZING service I’ve ever experienced! The fact that you can visit with a dr and have the medical expertise (in some situations) without going to the Drs office is wonderful!! I set up a call for an earache. Within 5 minutes, (faster than the app said it would be) I was speaking to a dr. The dr was so nice and polite, and went through some things for me to do to my ear to find out what kind of earache we were dealing with. Also very informative about what to expect, and what to do if I didn’t get better!! There was no waiting room, no chance of spreading germs, and it was on MY time! It was determined I have an outer ear infection and the dr called in some ear drops! Simple, easy, effective. Also I’ve used the service for a rash before and it was the same super pleasant experience! The rash happened to my son on vacation on New Years Eve!! There would be NO WAY for me to see anyone in that instance, but thanks to TELADOC, I was able to get my kid well!! I definitely recommend this for everyone!!! Plus it worked with my Insurance!! 🙌🏼🙌🏼🙌🏼🙌🏼🙌🏼🙌🏼 👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼 ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ Wish I could give it 20 stars!!!
  • Made My Symptoms Worse Jul 21, 2020

    By Stuffnameandeverything
    I contacted Teladoc due to an allergy reaction that caused rushes on me. The doctor talked to me for 2 minutes on the phone and completed her prescription. I was thinking this is great because she sounded really confident that it’s not a big deal. However, after taking the medicine prescribed to me for one day, my symptoms have gotten much worse and I couldn’t sleep at night. I tried to message the doctor but never heard back from the clinic; I tried to call customer service but was told that there is nothing they can do - if I’m feeling worse I should either go to ER or book another appointment. First of all, if I want to go to a physical clinic/ER, why would I use Teladoc in the first place? Second of all, isn’t it too easy for them to make money off of patients by prescribing wrong medicine and ask patients to book another doctor through them and pay more? To conclude, this is the worst physician experience I’ve ever had, and they not only don’t take any responsibility for my symptoms getting WORSE after the visit and taking medicine as directed, they want me to just walk off with my symptoms or pay them more money. I’m not even sure if this is legal treatment of patients coming from them, but I would give negative stars if possible. Do not use their services if you want actual results.
  • Fantastic customer service and doctors Oct 10, 2018

    By countrygal1628
    I’ve used Teladoc three times now and I’ve always had a great experience with the doctors. I had to call customer service today because I couldn’t remember my password. Carrie went above and beyond to help me out. She was patient, polite, and knew exactly what to do to fix my problem. She even updated my health information for me so that I didn’t have to do it. I take a lot of medications and it’s hard to remember all of them. I kept forgetting the names of the meds I was taking, but Carrie was super sweet and didn’t make me feel bad about the situation. She made me feel appreciated, which was very nice considering a lot of customer service these days in general is subpar. Once I got off of the phone with Carrie, I literally got a call 30 seconds later from the doctor who took my case, Dr. Javvaji. She was also very kind and like-able. She gave me some extra tips to help me with my sinus infection, tips that I never would’ve even thought of on my own. She spoke to me like one of her own patients, which I really appreciated. She also knew exactly what to do to solve my health problems. Great service all around. Il definitely continue using Teladoc.
  • Oct 10, 2021

    By Ron Martin
    Pros-Easy to use, saves time, and missing work for doctor appointments. Cons- Two times i was hung up on by two different doctors before I could make sure my prescription was right and the pharmacy was correct on two separate occasions, 25$ copay for less than a minute conversation, make sure to ask up front if everything is right..!
  • Oct 14, 2021

    By Rebecca Davis
    Easy to use and visually appealing. It took no time at all to find a mental health specialist and set up an appointment. Now I get to wait for the appointment and see how that goes!! I AM SUPER EXCITED ABOUT VERTUAL MENTAL CARE... I wouldn't be getting treatment if it weren't for this right here.. 😊🙏🙏🙏 thanks
  • img Community

    Ripoff. $47 for a 5 minute phone call Feb 10, 2021

    By security cameras tina
    Called Teladoc for them to tell me I need to go to the doctor. If this isn’t the biggest ripoff I don’t know what is. Don’t spend the money just go to the doctor
  • Oct 11, 2021

    By Rus
    Terrible, Doctor on demand is way better. When you're sick and feel terrible and can't hardly see straight this is the worst app I've ever had to deal with for getting medical help through an app. wish my insurance didn't use it. Going to try to figure out if I can use Doctor on demand anyway before I try this again terrible terrible terrible app when you feel sick to navigate this piece of garbage
  • It’s hit or miss with the doctors May 19, 2018

    By kcnray
    Some doctors on here seem hesitant to do anything when they can’t see their patients in person. I don’t use this unless I’m certain about an issue and it’s easier for me to use the app then go in or haul little kids in. One incident was when I knew my daughter had a UTI and we had a horrible blizzard coming in. The doctor refused to do anything, even though it’s on the list of things they can treat, and we were still charged for the visit. I then had to rush to urgent care where it was confirmed but by this time the blizzard had come in and we couldn’t make it to the pharmacy due to there being accidents everywhere. We were lucky we made it home. I also know when my kids have an ear infection. It’s usually a secondary infection that follows a cold for them and then they get a fever and ear pain. I had 2 kids with these symptoms and it was a Saturday. I requested visits for both on teladoc. One doctor for one child said “Yes, that’s typical of an ear infection so I will send over the prescription to the pharmacy.” And the other doctors gave me a really hard time and acted like I didn’t know what I was talking about. I was afraid he also wasn’t going to prescribe the antibiotic my son needed but he eventually did. It makes me hesitant to use this but I feel like it’s my only option sometimes. I just hate having to waste money for a visit that ends up being not helpful at all, and it’s for things the app says they can treat.
  • Oct 14, 2021

    By Ria Suarez
    Just logging in, it never remembers your settings. I've set it several times to read my fingerprint. I have yet to log in with my fingerprint. Once you are in, it's not easy to use. If you have to fill out a form, you may have to fill it out several times before you are finished because I keep dates on my phone and when you close the page to look at another, it deletes everything you where just working on. When you get messages, I still haven't really figured out how to see what a message is.
  • All but worthless. Oct 12, 2018

    By Ddsadfjyyffg
    As another review states, it seems good on the surface, but I don’t generally need help diagnosing my illness. The doctors generally don’t listen and want to argue with me about what’s happening when I already know and just need a prescription. If you have absolutely no idea of you have the flu and need someone to tell you to go see your doctor or an urgent care, then Teledoc is for you. I know what is going on with my body and I need an appropriate prescription and here in lies the problem. For example, I get bronchitis-like symptoms and have for years. Years ago a primary care doc I had before he moved started me on an albuterol inhaler, mucinex and Z-pack when the symptoms reared up. This has helped me get better every time and avoid bronchitis. I get this a couple times a year and I have tried waiting it out on several occasions, but without the meds it has lasted 2 months, progressively getting worse until it turns into pneumonia. So the way to fix it is with these three meds and it gets headed off before it gets real bad. Getting the Z-pack is impossible because the docs tell me it won’t work. Well I am 53 years old and heave been dealing with this for over 20 years and it DOES work. What is the point of Teledoc if they refuse the simple prescription that will solve problem in a couple days? I’m not looking for narcotics/pain meds, just an antibiotic....that works! Now I get to go spend $160 at Urgent care. Thanks for nothing Teledoc!
  • Oct 5, 2021

    By Ches Hensley
    Crashed excessively while in the waiting room and froze up my whole phone when it crashed. I've used these types of services before and this was the worst user experience I've had. Scheduled an appointment for a certain time, entered the waiting room early, and didn't get connected until 15-20 min after the scheduled time. The doc got my needs taken care of but the experience was terrible.
  • Oct 2, 2021

    By Carmen
    I guess Drs are short-staffed on weekends which is understandable but it doesn't give you an estimate wait time. It could be 5 minutes or over two hours to wait. Which I did today. The anxiety of waiting and bc not knowing when the Dr will arrive is annoying. I could've and should've went to a minute clinic and came back, had dinner and a shower by now. I hate it.
  • Worst ever service Mar 26, 2020

    By Smarielee
    This is literally the worst app and service o have ever seen. I really try not to use them but due to covid-19 you can’t get regular appointments so I entered my app and asked for a visit over the phone thinking this would be faster than video app. My husband, who is also sick and has different insurance that also takes teledoc requested a video visit and got one within 5 minutes. I waited for a call for five hours with never having received one. Finally I tried to cancel and the app wouldn’t let me. I spent an hour on hold trying to reach someone to cancel the appointment and change to video appointment and ended up having to request a call back from someone when they became available. Finally got a call back and video visit was set up. Received my text to log in to see doctor and by the time I logged in, the doctor canceled the visit after 30 seconds. I requested another visit on video and waited in the “waiting room” for two hours and then canceled the visit and tried again. After more than 9 hours and several attempts I scheduled the video visit again only to have a different doctor cancel the visit while I was logging in. There was no delay in between the first message for me to log in and the cancellation. This service is bad when it’s a regular day but 1 million times worse right now. Half the time they don’t even give you what you need.
  • Oct 11, 2021

    By Lisa Murphy
    I had one successful appointment, then the last two were cancelled at or after the time of my appointment. There's no way to contact the therapist or leave them a message so I have no idea what is happening. The last time, the phone rang (almost) once, then hung up. The provider left me a voicemail that they'd try back again. I sat there waiting for 15 minutes then got a notification that my appointment was cancelled. So far this app has wasted more of my time than it's worked properly.
  • Misleading Mailers Feb 20, 2019

    By itsnatrawrr
    Received a mailer from teledoc informing me it had “important plan information enclosed”. Inside it said it was with my Aetna insurance and that treatments were $X and that I can use an am to schedule a visit. Now I’m a smart person but everything I did in the app was simple and intuitive to use - and it told me my “visit” would result in a $25 copay once my visit was complete to a dermatologist. It also stated that “your credit card will not be charged anything today. When your visit is complete, we will contact your plan to verify this cost and will charge your card at that time”. I said okay and consented to their terms because I was going to be contacted when the “Next Available” dermatologist was available for an appointment. HOWEVER, I was doing all of this based on a mailer that I received in partnership with my provider, Aetna and this is about my plan with them. Now my shock came when 5 minutes later I was notified that my visit was complete!! What?!?!??! I didn’t read any literature about the app besides what was sent to me and no where on that paper does it say that it is all done via phone app. It came with a card like my insurance card and stated that they have a huge network of New York doctors available to me. Btw, my visit is complete and they want to charge me $25 because they told me blackheads on my chin are normal and that I can get a retinoid. Oh - and now my VISIT is complete.
  • img Community

    Ripoff. $47 for a 5 minute phone call Feb 10, 2021

    By security cameras tina
    Called Teladoc for them to tell me I need to go to the doctor. If this isn’t the biggest ripoff I don’t know what is. Don’t spend the money just go to the doctor
  • img Expert
    1. Get a doctor's care, anytime and anywhere! Connect with state-licensed physicians via video or phone call 24/7, 365 days a year
    2. Get medication without having to leave your house: doctors can prescribe for allergies, bronchitis, pink eye, ear infections and more
    3. Healthcare when and where you want it! No need to spend valuable time in a waiting room ever again

    Reviewed by Kaylin on October 9, 2018

  • My invoice says $0?? Oct 11, 2020

    By Puzels445
    This app is one of the strangest things I’ve ever experienced. Strange, because I don’t understand how it exists. It doesn’t make sense. I was almost sure it wouldn’t really work, or that it would be terrible doctors. I mean it’s an app. How am I going to get real and personal medical care downloaded from the Apple store. But...it’s...real somehow. I really waited just a few minutes (instead of days or weeks for my pcp) and a doctor pops on my screen. (To be fair, I haven’t asked for their license #s and checked it up yet- but hoping that since its connected to a large insurance company, they wouldn’t risk the huge lawsuits of hiring fake doctors). So far they seem competent and have been on the mark with the diagnoses. But here’s the strangest part. I kept waiting for the bills to come in the mail. They never did. So I checked my invoices in the app and it said $0.00 What??? How is this free? Is it just a benefit for paying my insurance premiums? Sheesh. so worth it. So long as I can afford it, I’m sticking with this insurance now. (Unless I’m mistaken about how this all works) Its worth the monthly premium $ to not have days of anxiety or worry while waiting for a doc appointment. I was also able to call in at 10pm about a UTI and the prescription was sent over to my pharmacy in minutes. UTIs get worse by the hour and can be dangerous. This saved me from having to sit in a covid filled emergency room all night to solve that prob. So so so grateful!
  • This APP delivered!!! Sep 24, 2020

    By AnimatiCKS
    I tried all the rest and I got to say hands down this app was the best. Just 10 minutes after downloading and signing up I was already talking with a doctor and got the antibiotics I needed within that same hour. Sure I paid $75 for the doctor appointment but I could have gotten it for free if I just added my insurance info. But there was no time for that, I just wanted/needed antibiotics without all the waiting and fronting on why I think I need it. Doctor called, I’m told my problem and what I needed he asked a couple questions and confirmed my nearest pharmacy and said my prescription will be sent to CVS. Within the hour I get a call from CVS that my prescription was ready and get this, to top it all off, I didn’t have to pay for the prescription at all. This APP was exactly what I was looking for. It’s to bad we humans can be this straight forward with each other in real life. This app was as simple as if you saw your doctor walking down the street, you tell him what’s your ailment and he says “I got you, your meds will be waiting for you at the pharmacy when you get there. so don’t even trip”. That freaking easy. That’s how it should be anyways. GET WHAT YOU NEED WHEN YOU NEED IT AND IN NO TIME!
  • Oct 10, 2021

    By Nessa aa
    This service has been such a blessing to all my family. We've been able to stay home and not spread any virus we have at the moment by simply calling either through phone or video. They prescribe medication right to our local pharmacy and it's as simple as that. I'm honestly so glad and blessed to have this option. Thanks Teladoc! And all of the on call doctors on here helping us out in a BIG way. You guys are a HUGE blessing.
  • Sep 29, 2021

    By Kelley Brown
    Amazing is all I can say. What use to be a 2 hour or more ordeal (making an appointment, sitting in traffic, waiting for the doctor, driving back home, possibly taking time out from work) took literally less than 5 mins from start to finish. Aside from the convenience, think of how many more patients a doctor can see per hour than traditional appointments! This has revolutionized healthcare without a doubt.
  • The best thing since sliced bread!!!! Aug 19, 2020

    By MrsStephens
    This service is the MOST AMAZING service I’ve ever experienced! The fact that you can visit with a dr and have the medical expertise (in some situations) without going to the Drs office is wonderful!! I set up a call for an earache. Within 5 minutes, (faster than the app said it would be) I was speaking to a dr. The dr was so nice and polite, and went through some things for me to do to my ear to find out what kind of earache we were dealing with. Also very informative about what to expect, and what to do if I didn’t get better!! There was no waiting room, no chance of spreading germs, and it was on MY time! It was determined I have an outer ear infection and the dr called in some ear drops! Simple, easy, effective. Also I’ve used the service for a rash before and it was the same super pleasant experience! The rash happened to my son on vacation on New Years Eve!! There would be NO WAY for me to see anyone in that instance, but thanks to TELADOC, I was able to get my kid well!! I definitely recommend this for everyone!!! Plus it worked with my Insurance!! 🙌🏼🙌🏼🙌🏼🙌🏼🙌🏼🙌🏼 👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼 ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ Wish I could give it 20 stars!!!
  • Fantastic customer service and doctors Oct 10, 2018

    By countrygal1628
    I’ve used Teladoc three times now and I’ve always had a great experience with the doctors. I had to call customer service today because I couldn’t remember my password. Carrie went above and beyond to help me out. She was patient, polite, and knew exactly what to do to fix my problem. She even updated my health information for me so that I didn’t have to do it. I take a lot of medications and it’s hard to remember all of them. I kept forgetting the names of the meds I was taking, but Carrie was super sweet and didn’t make me feel bad about the situation. She made me feel appreciated, which was very nice considering a lot of customer service these days in general is subpar. Once I got off of the phone with Carrie, I literally got a call 30 seconds later from the doctor who took my case, Dr. Javvaji. She was also very kind and like-able. She gave me some extra tips to help me with my sinus infection, tips that I never would’ve even thought of on my own. She spoke to me like one of her own patients, which I really appreciated. She also knew exactly what to do to solve my health problems. Great service all around. Il definitely continue using Teladoc.
  • Great customer service Oct 27, 2017

    By Grayfam6
    We have this service for my husbands work and today was my first time trying it. I was honestly a bit skeptical and I had to call to have help setting up my account. The account representative I talked to was very friendly knowledgeable and personable. She also stayed on the phone with me to make sure I knew where to enter medical history and everything else relevant to my call she was even able to explain to me how the process would work when I scheduled a "visit". There is also a list of symptoms and things that they CAN treat. This list was incredibly accurate and helpful. It seems like this app is either hit or miss based on reviews - I am very happy with my experience and will continue to use them for applicable symptoms. I know this is a great tool and resource and there is no substitute for actually seeing a doctor in person, however the convenience of having them call in a prescription for my infection and the quality of the doctor I talk to you were simply outstanding in my opinion!
  • Oct 3, 2021

    By Fawaz Atchoo
    This app works great! Very easy to get logged in, love using fingerprint option. Once your information is set up, it steps you through quickly and easily to book your appointment. Easy options for adding pictures, not glitchy at all.
  • Oct 14, 2021

    By Rebecca Davis
    Easy to use and visually appealing. It took no time at all to find a mental health specialist and set up an appointment. Now I get to wait for the appointment and see how that goes!! I AM SUPER EXCITED ABOUT VERTUAL MENTAL CARE... I wouldn't be getting treatment if it weren't for this right here.. 😊🙏🙏🙏 thanks
  • Sep 30, 2021

    By Dustin Adkins
    Overall, the UI is intuitive and easy to use. The information about the doctors and counselors is limited, though. I found someone who I think will work but I'm going to have to ask them some questions at our first appointment to make sure. I also wish there was a text messaging option in addition to voice and video. I have a disability that makes using my jaw for things like talking painful. Text messages work better for me and that's what I was using with another online mental health app.
  • Multiple Unreliable Physician Experiences Jul 29, 2021

    By b-abba
    I feel Teladoc as a whole is great in theory reaching people for a multitude of health related issues. Unfortunately I had two unreliable physicians more than once and it can be difficult to switch once you have seen a specific doctor several times. No one wants to go through medical history again, and again. My physician forgot every time they filled my prescription that I could not have 3 months filled at once, this lead to me needing to request a refill from them every month! Finally the physician completely ignored my pharmacy requests leading me to make an appointment where they rescheduled me over 5 times, just to ultimately cancel with no follow dates (this is not the first time). Then the dermatology physician completely ignored everything I said and I had no resolution, waste of money! I’ve gone with out medicine for 3 weeks, I only needed a quick consult. I’d appreciate better and less struggling, maybe this means Teladoc is more transparent with their physicians resulting in better scheduling and communication to clients. It is very difficult to go on and off mental health medication. I’m willing to give Teladoc one last shot, after all maybe I’m unlucky with two unreliable physicians, but it is the last chance for me. If the results do not improve I will use other sources here on out.
  • Made My Symptoms Worse Jul 21, 2020

    By Stuffnameandeverything
    I contacted Teladoc due to an allergy reaction that caused rushes on me. The doctor talked to me for 2 minutes on the phone and completed her prescription. I was thinking this is great because she sounded really confident that it’s not a big deal. However, after taking the medicine prescribed to me for one day, my symptoms have gotten much worse and I couldn’t sleep at night. I tried to message the doctor but never heard back from the clinic; I tried to call customer service but was told that there is nothing they can do - if I’m feeling worse I should either go to ER or book another appointment. First of all, if I want to go to a physical clinic/ER, why would I use Teladoc in the first place? Second of all, isn’t it too easy for them to make money off of patients by prescribing wrong medicine and ask patients to book another doctor through them and pay more? To conclude, this is the worst physician experience I’ve ever had, and they not only don’t take any responsibility for my symptoms getting WORSE after the visit and taking medicine as directed, they want me to just walk off with my symptoms or pay them more money. I’m not even sure if this is legal treatment of patients coming from them, but I would give negative stars if possible. Do not use their services if you want actual results.
  • Oct 10, 2021

    By Ron Martin
    Pros-Easy to use, saves time, and missing work for doctor appointments. Cons- Two times i was hung up on by two different doctors before I could make sure my prescription was right and the pharmacy was correct on two separate occasions, 25$ copay for less than a minute conversation, make sure to ask up front if everything is right..!
  • Oct 15, 2021

    By LEA
    Overall description of this app it's pretty awesome the thought is amazing actually I will change my rating as I use it signing up and applying my insurance no problem five stars but the wait was a little long although it was 12:00 a.m. I did get to see a doctor he was very nice and very helpful. Main problem the video visit dropped about three times please fix this error I will give you five stars I will give you six stars please work on this thank you
  • Sep 23, 2021

    By theflashisgone
    The pool of mental health providers is very limited if you have specific conditions, and the app doesn't tell you what appointments each provider has available, so you just have to guess at times that might work. Also, there's no option to always sign in with a PIN and the app doesn't allow my password manager to autofill my login information, which is annoying.
  • It’s hit or miss with the doctors May 19, 2018

    By kcnray
    Some doctors on here seem hesitant to do anything when they can’t see their patients in person. I don’t use this unless I’m certain about an issue and it’s easier for me to use the app then go in or haul little kids in. One incident was when I knew my daughter had a UTI and we had a horrible blizzard coming in. The doctor refused to do anything, even though it’s on the list of things they can treat, and we were still charged for the visit. I then had to rush to urgent care where it was confirmed but by this time the blizzard had come in and we couldn’t make it to the pharmacy due to there being accidents everywhere. We were lucky we made it home. I also know when my kids have an ear infection. It’s usually a secondary infection that follows a cold for them and then they get a fever and ear pain. I had 2 kids with these symptoms and it was a Saturday. I requested visits for both on teladoc. One doctor for one child said “Yes, that’s typical of an ear infection so I will send over the prescription to the pharmacy.” And the other doctors gave me a really hard time and acted like I didn’t know what I was talking about. I was afraid he also wasn’t going to prescribe the antibiotic my son needed but he eventually did. It makes me hesitant to use this but I feel like it’s my only option sometimes. I just hate having to waste money for a visit that ends up being not helpful at all, and it’s for things the app says they can treat.
  • Sep 29, 2021

    By A
    Pros: Easy scheduling and information is readily accessible Cons: The app constantly closes during appointments, freezes and signs you out completely. I've used my wifi and data but it still kicks me out during a video call. I've even used my laptop instead of my phone but the same issue occurs. The application is not reliable and when you're sick this adds to the frustration.
  • Very Disappointing Oct 19, 2020

    By austiosor
    This is one of those bad experience reviews that happen when there's a problem, so I'd still try it out and see if it works for you. That being said, what an utter disappointment the experience with Teladoc has been. Sure, it's beautifully designed and the transitions from page to page are pleasing, but that's where the compliments end. SLOW as mollases, as if it is trying to make a connection with Pluto. Wide variety of choices in counselors and therapists, if only I could have gotten one to approve my requested times and dates for appointment. The app does not give you available days or times, you have to guess when they are available. WHY WOULD YOU BOTHER?!? I don't want an appointment in a month, I want it next week - two weeks would have been fine. Really adding insult to injury when you leave a voice mail and send an email to customer service at Teladoc and get absolutely no response. Not one. Unprofessional, unorganized, laughably structured. Teladoc is a joke of an app that should be taken off the App Store until they do it right. Lord knows I'll get a response on this public review, but if Teladoc is reading this - I won't be reaching out to you for a solution, you only get one chance and you messed up. Answer to your dissatisfied customers.
  • img Community

    Ripoff. $47 for a 5 minute phone call Feb 10, 2021

    By security cameras tina
    Called Teladoc for them to tell me I need to go to the doctor. If this isn’t the biggest ripoff I don’t know what is. Don’t spend the money just go to the doctor
  • Oct 11, 2021

    By Rus
    Terrible, Doctor on demand is way better. When you're sick and feel terrible and can't hardly see straight this is the worst app I've ever had to deal with for getting medical help through an app. wish my insurance didn't use it. Going to try to figure out if I can use Doctor on demand anyway before I try this again terrible terrible terrible app when you feel sick to navigate this piece of garbage
  • Oct 14, 2021

    By Ria Suarez
    Just logging in, it never remembers your settings. I've set it several times to read my fingerprint. I have yet to log in with my fingerprint. Once you are in, it's not easy to use. If you have to fill out a form, you may have to fill it out several times before you are finished because I keep dates on my phone and when you close the page to look at another, it deletes everything you where just working on. When you get messages, I still haven't really figured out how to see what a message is.
  • All but worthless. Oct 12, 2018

    By Ddsadfjyyffg
    As another review states, it seems good on the surface, but I don’t generally need help diagnosing my illness. The doctors generally don’t listen and want to argue with me about what’s happening when I already know and just need a prescription. If you have absolutely no idea of you have the flu and need someone to tell you to go see your doctor or an urgent care, then Teledoc is for you. I know what is going on with my body and I need an appropriate prescription and here in lies the problem. For example, I get bronchitis-like symptoms and have for years. Years ago a primary care doc I had before he moved started me on an albuterol inhaler, mucinex and Z-pack when the symptoms reared up. This has helped me get better every time and avoid bronchitis. I get this a couple times a year and I have tried waiting it out on several occasions, but without the meds it has lasted 2 months, progressively getting worse until it turns into pneumonia. So the way to fix it is with these three meds and it gets headed off before it gets real bad. Getting the Z-pack is impossible because the docs tell me it won’t work. Well I am 53 years old and heave been dealing with this for over 20 years and it DOES work. What is the point of Teledoc if they refuse the simple prescription that will solve problem in a couple days? I’m not looking for narcotics/pain meds, just an antibiotic....that works! Now I get to go spend $160 at Urgent care. Thanks for nothing Teledoc!
  • Oct 5, 2021

    By Ches Hensley
    Crashed excessively while in the waiting room and froze up my whole phone when it crashed. I've used these types of services before and this was the worst user experience I've had. Scheduled an appointment for a certain time, entered the waiting room early, and didn't get connected until 15-20 min after the scheduled time. The doc got my needs taken care of but the experience was terrible.
  • Oct 2, 2021

    By Carmen
    I guess Drs are short-staffed on weekends which is understandable but it doesn't give you an estimate wait time. It could be 5 minutes or over two hours to wait. Which I did today. The anxiety of waiting and bc not knowing when the Dr will arrive is annoying. I could've and should've went to a minute clinic and came back, had dinner and a shower by now. I hate it.
  • Worst ever service Mar 26, 2020

    By Smarielee
    This is literally the worst app and service o have ever seen. I really try not to use them but due to covid-19 you can’t get regular appointments so I entered my app and asked for a visit over the phone thinking this would be faster than video app. My husband, who is also sick and has different insurance that also takes teledoc requested a video visit and got one within 5 minutes. I waited for a call for five hours with never having received one. Finally I tried to cancel and the app wouldn’t let me. I spent an hour on hold trying to reach someone to cancel the appointment and change to video appointment and ended up having to request a call back from someone when they became available. Finally got a call back and video visit was set up. Received my text to log in to see doctor and by the time I logged in, the doctor canceled the visit after 30 seconds. I requested another visit on video and waited in the “waiting room” for two hours and then canceled the visit and tried again. After more than 9 hours and several attempts I scheduled the video visit again only to have a different doctor cancel the visit while I was logging in. There was no delay in between the first message for me to log in and the cancellation. This service is bad when it’s a regular day but 1 million times worse right now. Half the time they don’t even give you what you need.
  • Oct 11, 2021

    By Lisa Murphy
    I had one successful appointment, then the last two were cancelled at or after the time of my appointment. There's no way to contact the therapist or leave them a message so I have no idea what is happening. The last time, the phone rang (almost) once, then hung up. The provider left me a voicemail that they'd try back again. I sat there waiting for 15 minutes then got a notification that my appointment was cancelled. So far this app has wasted more of my time than it's worked properly.
  • Misleading Mailers Feb 20, 2019

    By itsnatrawrr
    Received a mailer from teledoc informing me it had “important plan information enclosed”. Inside it said it was with my Aetna insurance and that treatments were $X and that I can use an am to schedule a visit. Now I’m a smart person but everything I did in the app was simple and intuitive to use - and it told me my “visit” would result in a $25 copay once my visit was complete to a dermatologist. It also stated that “your credit card will not be charged anything today. When your visit is complete, we will contact your plan to verify this cost and will charge your card at that time”. I said okay and consented to their terms because I was going to be contacted when the “Next Available” dermatologist was available for an appointment. HOWEVER, I was doing all of this based on a mailer that I received in partnership with my provider, Aetna and this is about my plan with them. Now my shock came when 5 minutes later I was notified that my visit was complete!! What?!?!??! I didn’t read any literature about the app besides what was sent to me and no where on that paper does it say that it is all done via phone app. It came with a card like my insurance card and stated that they have a huge network of New York doctors available to me. Btw, my visit is complete and they want to charge me $25 because they told me blackheads on my chin are normal and that I can get a retinoid. Oh - and now my VISIT is complete.
  • Oct 1, 2021

    By Greg Jabar
    I tried several times through the app to set up a consult. Each time I was told the physician couldn't reach me. This is after disabling all call blocking on my phone, at their request. I did receive texts telling me that a Dr was about to call. But the phone never rang. Even after calling teledoc directly for another consult and giving a second phone # no calls ever came. After another call to teledoc I was told to call my svc provider to unblock my phone. No thanks! Hours wasted!

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