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Taco Bell - Food & Rewards
Taco Bell Mobile
Order Tacos, Burritos, & more. Customize Your Food, Order Ahead & Skip Our Line!
5M+
Downloads
4.5
502.9K+ Ratings
Filter Reviews
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Horrible app! Horrible, embarrassing experience!
I have never had so many problems with an online app as I did with Taco Bell’s app. On Thursday May 24th I made an online order for this store location 330 w northside dr Jackson ms. I submitted the order over thirty minutes before arriving to the location because I made a stop prior to arriving. The money for my order was taken from my account and when I got to the window I was yelled at and told that I could not have my food (that I had paid for) that they didn’t see any order or money. They yelled at me and made me leave the drive thru. They told me they have nothing to do with the “raggedy” app. I left and went down the road to call the customer service number for a resolution . The rep answers the phone sounding sleepy and nonchalant. She told me there was nothing she could do. It was the apps fault . That I have to wait 3 business days before I can be refunded. I called again today , Tuesday ! And was told that a refund has been requested that now I need to wait 6-10 business days for the app to refund me! I will never use this App again in my life . Thanks Taco Bell for what has been the worst fast food experience of my life ! Delete this app ! Everyone do not use it !! I promise you’ll run into an issue . -
Previously I would have given 5 stars, because I could save my favorites with all the custom toppings for easy reordering. Being able to just walk in and pick up was awesome. But in the last week or two, it has been completely unusable. It starts to open, and then just freezes at a black screen. It's not my phone, as other apps are working great. If they fix this, I will update my review. UPDATE: Uninstalling and reinstalling fixed the issue. Until 6/30. Back to not working.
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Way, way better now. Solid app.
I wrote a snarky review about how much the app would lock up, and how buggy the checkout process was. I’m really glad to see that the new version of the app is *far* superior on both fronts! I still have to knock a star off for the fact that certain screens—especially the Customize screens—can appear to fail when you open them. They are actually just loading, and dutifully populate the views after they’re done, but they are not reporting any status or progress and it makes it feel like the app is frozen or has hit an error, which isn’t great. Also, this is just an opinion, but I think it’s odd that ordering for in-store pickup indicates that they start preparing the order right away, but ordering for drive-thru indicates that they wait for me to be on-site and check in before the order is prepared. It seems like I’d always want to choose in-store pickup, so they can prepare it while I’m driving there, or at least have advance notice of the order to save a little time on both sides, and I’m confused why the drive-thru doesn’t use the same logic... Maybe the higher likelihood of being forced to wait for a long drive-thru line...? Only one transaction-spot to receive the food in the drive-thru, versus potentially multiple points in-store? I assume it was a deliberate choice. Just interesting, I guess. Other apps use GPS to detect when you’re nearly at the restaurant for that kind of thing, could be a good feature. -
Pros: Easy to use. Faster to order thru the app than at the window. Much easier to make changes to items. Connected to a card so you don't even need to pay at the window. Cons: Like most apps these days it works fine until an update is forced on you. After the last update, the "Favorites" section is now empty but still registers like they are there. So you can't add them again because it thinks they are there. Annoying when the kids all have edits to their meals and those items were saved.
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Great App if stores were notified.
Husband just went to pick up our order and they don't have tomatoes, sour cream, red sauce, avocado sauce, or the "double chalupa" which was "new featured item" or the box (combo) in association with it so basically he asked for a regular chalupa instead of double; they couldn't substitute and couldn't refund b cause they didn't have the detailed order of the cost (extra cheese, ect) so once I called him and asked why she couldn't just pull up the order number and see the details... basically she eventually figured out how to refund (I think/hope) but I keep trying to give it another shot and because of the inconsistency and inconvenience I won't be attempting again. Sad part is I still love the app but my store never knows that I've placed an order and ALWAYS has issues like they are regularly out of things (beef?!) that are on the menu and once The app allows me to order off lunch menu my store still won't make it until 11:00 even though the app says lunch is available before then.... so basically a good app doesn't mean much if the stores aren't in sync with the app. (Previous review from 2 years ago..... I love that I get to take my time and order without feeling rushed and it's ready when I arrive!!)
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100%
Cleanest fast food app I’ve ever seen -
Guarantee you’re gonna love this app
Safety a lot of a lot of time and save you the trouble from the people not getting that right -
Quesorito
Only got the app because Quesorito was removed :( app is pretty seamless though NGL -
Love this app very convenient
Love this app -
Great App
So easy to use and make changes to items. I have very picky kids so I find this app to be a great resource.
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Horrible app! Horrible, embarrassing experience!
I have never had so many problems with an online app as I did with Taco Bell’s app. On Thursday May 24th I made an online order for this store location 330 w northside dr Jackson ms. I submitted the order over thirty minutes before arriving to the location because I made a stop prior to arriving. The money for my order was taken from my account and when I got to the window I was yelled at and told that I could not have my food (that I had paid for) that they didn’t see any order or money. They yelled at me and made me leave the drive thru. They told me they have nothing to do with the “raggedy” app. I left and went down the road to call the customer service number for a resolution . The rep answers the phone sounding sleepy and nonchalant. She told me there was nothing she could do. It was the apps fault . That I have to wait 3 business days before I can be refunded. I called again today , Tuesday ! And was told that a refund has been requested that now I need to wait 6-10 business days for the app to refund me! I will never use this App again in my life . Thanks Taco Bell for what has been the worst fast food experience of my life ! Delete this app ! Everyone do not use it !! I promise you’ll run into an issue . -
Previously I would have given 5 stars, because I could save my favorites with all the custom toppings for easy reordering. Being able to just walk in and pick up was awesome. But in the last week or two, it has been completely unusable. It starts to open, and then just freezes at a black screen. It's not my phone, as other apps are working great. If they fix this, I will update my review. UPDATE: Uninstalling and reinstalling fixed the issue. Until 6/30. Back to not working.
-
Great App if stores were notified.
Husband just went to pick up our order and they don't have tomatoes, sour cream, red sauce, avocado sauce, or the "double chalupa" which was "new featured item" or the box (combo) in association with it so basically he asked for a regular chalupa instead of double; they couldn't substitute and couldn't refund b cause they didn't have the detailed order of the cost (extra cheese, ect) so once I called him and asked why she couldn't just pull up the order number and see the details... basically she eventually figured out how to refund (I think/hope) but I keep trying to give it another shot and because of the inconsistency and inconvenience I won't be attempting again. Sad part is I still love the app but my store never knows that I've placed an order and ALWAYS has issues like they are regularly out of things (beef?!) that are on the menu and once The app allows me to order off lunch menu my store still won't make it until 11:00 even though the app says lunch is available before then.... so basically a good app doesn't mean much if the stores aren't in sync with the app. (Previous review from 2 years ago..... I love that I get to take my time and order without feeling rushed and it's ready when I arrive!!) -
Good, but still needs work.
Exactly a month ago, I used the Taco Bell app to place an order and had some problems. Tonight, I decided to use it again...and had less problems. I didn’t have a problem with picking my items or simply browsing and it getting stuck loading as I had before, but when I went to Checkout, that’s when the issues began. I had to close and re-launch the app several times to actually submit and complete my order for Drive-Thru pick-up. It was either getting stuck with the loading icon for a restaurant location to choose or not being able to choose between In-Store or Drive-Thru for my method of pick-up as it wouldn’t allow me to actually tap and choose one. My persistence paid off around the 6th or 8th time of attempting to successfully submit my order. Other than that, everything went really well and I was satisfied with my experience. It’s small things, but once those are addressed and fixed, this app’ll be undoubtedly amazing and convenient to use for much future business. For the record, I’d still recommend this app, but I wouldn’t be too enthusiastic of it when suggesting it just yet. -
Updated, the app is great now!
Unfortunately there’s no way to give this app zero stars, or I would. Had the app a couple years ago, and was triple charged on the app for a $50ish order, then reassured that two of the charges would be refunded. Didn’t happen until extensive phone calls were made, so I deleted the app, no big deal. I figured, as a year or so went by, the bugs would be worked out, and got the app again last year. Couldn’t log into my account, or even create a new account. Deleted again. Today, I decided to try it again. Surprise surprise. Can’t log into or create an account, and now the app won’t even allow me to select a location to start. If I’m the only one, then awesome. Keep up the hard work, but if this is a common occurrence, why even have the app available to the public? Hope this review helps, and best wishes to the developers! Update: I decided to give the app another shot today. It worked great for us this time so I wanted to be fair and not leave the rating at one star. Developers, whatever you did, great work! Please keep it up, as we look forward to continuing its use. Thank you!
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Way, way better now. Solid app.
I wrote a snarky review about how much the app would lock up, and how buggy the checkout process was. I’m really glad to see that the new version of the app is *far* superior on both fronts! I still have to knock a star off for the fact that certain screens—especially the Customize screens—can appear to fail when you open them. They are actually just loading, and dutifully populate the views after they’re done, but they are not reporting any status or progress and it makes it feel like the app is frozen or has hit an error, which isn’t great. Also, this is just an opinion, but I think it’s odd that ordering for in-store pickup indicates that they start preparing the order right away, but ordering for drive-thru indicates that they wait for me to be on-site and check in before the order is prepared. It seems like I’d always want to choose in-store pickup, so they can prepare it while I’m driving there, or at least have advance notice of the order to save a little time on both sides, and I’m confused why the drive-thru doesn’t use the same logic... Maybe the higher likelihood of being forced to wait for a long drive-thru line...? Only one transaction-spot to receive the food in the drive-thru, versus potentially multiple points in-store? I assume it was a deliberate choice. Just interesting, I guess. Other apps use GPS to detect when you’re nearly at the restaurant for that kind of thing, could be a good feature. -
Pros: Easy to use. Faster to order thru the app than at the window. Much easier to make changes to items. Connected to a card so you don't even need to pay at the window. Cons: Like most apps these days it works fine until an update is forced on you. After the last update, the "Favorites" section is now empty but still registers like they are there. So you can't add them again because it thinks they are there. Annoying when the kids all have edits to their meals and those items were saved.
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Useful but not always reliable
First, the app isn't optimized for iPhone 6 or 7 plus models and the widescreen resolution is kinda annoying. Second, submitting an order vs. "checking in" at the pickup location don't always sync well. It tells you to wait until you arrive, but there's often 10+ min delay between my check-in time and when the order finally queues at the restaurant. Kinda defeats the purpose of the app's supposed convenience and time-saving abilities lol. Third, there is nowhere in-app to add special instructions or requests for the order (i.e. extra sour cream on the side). You have to make those requests at the restaurant, but adding a simple instruction at TB is like asking them to perform brain surgery. And when you tell them you want the extra items on the side (which you already paid for in-app) 99% of the time they charge me AGAIN at the window. Lastly, the app should decrease the odds of TB screwing up the order since I'm placing it myself and making sure it's correct. And yet they NEVER get it correct lol don't seem to have this issue at other restaurant apps (chipotle, subway, etc.) & I've tried at numerous TB locations, so it's super frustrating. The app works well for most part but the human element in-store is still a massive problem. -
Five stars before glitch
Update: I was finally able to reset password, store connectivity seems to be up and running again. Moved to 4 stars until the app proves it will work seamlessly again like it did the first two weeks after downloading... if no more issues will move to 5! Original: This app is fantastic... until it kicks you off and won’t let you back on. I guess I was using it too frequently! Seriously though, the app is attractive, user friendly, and dangerous for late night cravings. However, on trying to order one night from the same store I had used it for many times before, upon checkout/submit order it told me that the connection with store was lost. I thought this to be a mistake so I tried again, and again, and again. I was starting to get nervous that maybe my order was going through and just getting run over and over. But that was not the case. Using Apple Pay, none went through but what was worse, it logged me out of the app, I couldn’t remember my password, and then the forget password functionality told me user access denied. I can’t get back into the app... I’m in the phantom zone! Taco Bell is easily losing $15/wk keeping me out of the app. Please fix this bug!!! -
Should be simple
I got the app because my cell carrier gave free tacos through the app. While the concept was good, it takes so long to load that it makes it annoying. When trying to customize an order, I’d rather see the words than the pictures if it means the app won’t crash. It shouldn’t take 15 minutes to place an order for a #8 combo with no lettuce. You have to individually click on the item you want changed for each item in the combo- which I understand the logic for, but it increases the likelihood that the app will crash each time. Then once you finally get it placed, the restaurants don’t seem to know what to do. Many problematic experiences at every location we tried. Also, when trying to save a customized order for a combo, it will say customized - but those edits disappear from the instructions to the restaurant it’s being sent. This mistake can only be seen when I click on the item to review it at checkout. That pretty much makes the “favorite” function useless. Not to mention that those “favorite” items disappear randomly from my account from one week to the next. If you like all the menu items exactly the way they are normally made, then this app shouldn’t be too bad. But if you want extra sauce, or no sour cream,..., you need to have patience. FOLLOW UP: The app worked perfectly for the first time, even the “favorites” feature! I’m impressed by how quickly these issues were fixed. Thanks.
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This app could be so amazing! Two huge problems: Why doesn't the app have a QR code I can scan at the restaurant to get points, as opposed to forcing me to order through the app? The latter wouldn't be such a problem if... A lot of actual combo options weren't listed on the app. I'm forced to make different choices when I order through the app because of this, and that makes me sad. Good attempt on the app though! I believe y'all can get it right.
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Great App-But No Offers Anymore
The app works great. I like being able to customize my order. I always just hit the button saying "I am at the store" about 3-4 minutes before I pull up to the store and it is "usually" ready within a few minutes after I actually arrive. The downside is that I have not been using it much anymore. There used to be "offers" available every time u used the app. Sometimes it was 10% off your whole order or maybe a free item or upgrade. There hasn't been an offer on the app in what I would guesstimate to be about a year. When offers were available I used to stop by the one near my workplace all the time. Now there is a Taco Bueno and a Taco Casa not far from the Bell. I opt to stop at those 2 places much more frequently now, when in the past I almost never did. Maybe someday Bell will wake up and start providing "offers" again and then I'll go back to my routine of grabbing a bite there. Until then my very routine business will often go to other local businesses since I'm not saving anything with Bell over them. -
Where are the offers?
I’ve had this app for MONTHS and have placed MANY orders on it and I have yet to receive any type of offer. Other fast food chain apps constantly have coupons on their app. I love Taco Bell, it is my favorite fast food restaurant, I just wish they would get it together with these offers! My birthday just passed and it would’ve been nice to get a free meal or taco or something! Other than that, I love the convenience of the app. I LOVE that I can customize my order and tell them to put less sauce/cheese, even though it’s not always done by the employees. I’ve had a few glitches here and there where the store never received my order, but they never made me pay again and they just made my order for me. If there were ever offers I would totally change my review to 5 stars, but what is the point of an offers tab if there’s never offers? I’ll just be here waiting, with my cheesy Gordita crunch 🌮(with beans instead of meat, less cheese, and less sauce) -
Works about 70% of the time
There recently has been an improvement in how often the app works. However, I still experience the app freezing, deleting all items in my cart, and the checkout process still occasionally doesn’t work (I’ve lost track of how many times I’ve had to enter my card info...again and again and again) If you reset the app and retry once or twice, it tends to finally work. But it is still pretty frustrating and usually not worth the hassle if you’re only buying one or two items. I mainly use it when ordering for my family so I can get down what everyone wants. Another issue is that items will appear that are not actually available at my store (and I’m not told until I’m being handed my food). They typically offer me something else in place. Not a huge deal, I just stick to the basics to avoid it. The employees always seem really confused as if I somehow created a new item myself, haha. -
Good app
App is great, but wish they would not allow you to pick up order in store when the "in store" portion is closed. You still have to wait in line and the app is pointless at my location as you still have to wait in line, they won't make your order until you physically tell them your there. You can say you're "there" on the app but doesn't matter. The folks inside are rather nice and very courteous, but my location is short handed and lines always wrap around the building and people constantly leave. Westfield indiana Taco Bell is not my favorite choice and we often choose against it bc of this reason. Don't get me wrong. Love Taco Bell and this app would be beneficial if there was an online order lane or the option to skip the line, but in my mind, the only beneficial option this serves is knowing what you want and customizing before hand. Hope this app helps and I'm done venting now. Lol.
Release Notes
7.4.3
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