Name: Taco Bell - For Our Fans
Rating: 4.6 (39553 reviews)

Taco Bell - For Our Fans

Order Tacos, Burritos, & more. Customize Your Food, Order Ahead & Skip Our Line!

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Great Update, but beware!
Dec 9, 2020

By cojack03

Great Update: Being able to select Easy on the different toppings is very helpful and favorites has become much better. Also now you can select sauces, the workers don’t always look at the receipt for sauces, but it’s still early for the changes still and I’m sure some people might change there mind. Thanks for the awesome update. Great step forward! Update: Finally got access to my account again after 9 weeks of not being able to get in. Only after writing the Beware on my review. So I had a week turn around on getting my account access back after giving a bad review. Beware: I have been locked out of my account for 2 months now. Trying to get back in to it to no avail. I try the forgot password and it won’t send me the email, yet they continually send me promotional emails. I had 2 rewards, but by now they are probably expired. The contact form for support never appears to work, for me at least. I don’t get a confirmation that I submitted a support ticket or any notifications that I will be contacted. I can’t resign up with Facebook or my email because they are both already being used. So, as I have said to support. I’m not buying anymore Taco Bell until I can have access to my account. I had all my favorites set up and I was happy. Now, my disappointment is immeasurable and my rest of the year has been ruined.
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Way, way better now. Solid app.
May 27, 2019

By Argembarger

I wrote a snarky review about how much the app would lock up, and how buggy the checkout process was. I’m really glad to see that the new version of the app is *far* superior on both fronts! I still have to knock a star off for the fact that certain screens—especially the Customize screens—can appear to fail when you open them. They are actually just loading, and dutifully populate the views after they’re done, but they are not reporting any status or progress and it makes it feel like the app is frozen or has hit an error, which isn’t great. Also, this is just an opinion, but I think it’s odd that ordering for in-store pickup indicates that they start preparing the order right away, but ordering for drive-thru indicates that they wait for me to be on-site and check in before the order is prepared. It seems like I’d always want to choose in-store pickup, so they can prepare it while I’m driving there, or at least have advance notice of the order to save a little time on both sides, and I’m confused why the drive-thru doesn’t use the same logic... Maybe the higher likelihood of being forced to wait for a long drive-thru line...? Only one transaction-spot to receive the food in the drive-thru, versus potentially multiple points in-store? I assume it was a deliberate choice. Just interesting, I guess. Other apps use GPS to detect when you’re nearly at the restaurant for that kind of thing, could be a good feature.
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Feb 22, 2021

By Elliott McGaugh

Pay extremely close attention to what store the app selects for you. It sent me several towns over and I didn't realize it. I didn't cancel my order before it was filled at the other far away location and was unwilling to go there, so they just took the money. Update: The support team said they'll give me a refund, which is nice, because it's still my fault. Waiting to see if it goes through.
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Horrible app! Horrible, embarrassing experience!
May 29, 2018

By Dmarkusss

I have never had so many problems with an online app as I did with Taco Bell’s app. On Thursday May 24th I made an online order for this store location 330 w northside dr Jackson ms. I submitted the order over thirty minutes before arriving to the location because I made a stop prior to arriving. The money for my order was taken from my account and when I got to the window I was yelled at and told that I could not have my food (that I had paid for) that they didn’t see any order or money. They yelled at me and made me leave the drive thru. They told me they have nothing to do with the “raggedy” app. I left and went down the road to call the customer service number for a resolution . The rep answers the phone sounding sleepy and nonchalant. She told me there was nothing she could do. It was the apps fault . That I have to wait 3 business days before I can be refunded. I called again today , Tuesday ! And was told that a refund has been requested that now I need to wait 6-10 business days for the app to refund me! I will never use this App again in my life . Thanks Taco Bell for what has been the worst fast food experience of my life ! Delete this app ! Everyone do not use it !! I promise you’ll run into an issue .
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Great App if stores were notified.
Jul 2, 2017

By BritneeRae

Husband just went to pick up our order and they don't have tomatoes, sour cream, red sauce, avocado sauce, or the "double chalupa" which was "new featured item" or the box (combo) in association with it so basically he asked for a regular chalupa instead of double; they couldn't substitute and couldn't refund b cause they didn't have the detailed order of the cost (extra cheese, ect) so once I called him and asked why she couldn't just pull up the order number and see the details... basically she eventually figured out how to refund (I think/hope) but I keep trying to give it another shot and because of the inconsistency and inconvenience I won't be attempting again. Sad part is I still love the app but my store never knows that I've placed an order and ALWAYS has issues like they are regularly out of things (beef?!) that are on the menu and once The app allows me to order off lunch menu my store still won't make it until 11:00 even though the app says lunch is available before then.... so basically a good app doesn't mean much if the stores aren't in sync with the app. (Previous review from 2 years ago..... I love that I get to take my time and order without feeling rushed and it's ready when I arrive!!)
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Review
Feb 24, 2021

By Crc81

Drive through is very slow
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Won't login - resetting fixed issue
Feb 24, 2021

By A-Ram24

After deleting the app and redownloading it and resetting my password, the issue seems to have been corrected.
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Why i love t bell
Feb 24, 2021

By T Bell Guy :)

Who doesn't lol
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It good.
Feb 24, 2021

By mightymty

Sometimes it’s hard to place my order. I just give up and use another fast food app.
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tacko bele
Feb 23, 2021

By urmomishrte

eeeeeesjshhsheuuwhehdgdghdhdhejejhehdhhdjddjdkdjsshuusfuugsfuusfuuuugfsyutfsyufttsyutfyuffuyfvugiugyuiguyiagwyuiuyfsiuyifsuyifsyuifsyugisuhiguhigsuihgsuihgsughisughisuhgishugisuhgisihguhuigsuihgsiughsuihgsshuigshguishguishuigsihugihjgshgsijhgijshjigshjighs
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Great Update, but beware!
Dec 9, 2020

By cojack03

Great Update: Being able to select Easy on the different toppings is very helpful and favorites has become much better. Also now you can select sauces, the workers don’t always look at the receipt for sauces, but it’s still early for the changes still and I’m sure some people might change there mind. Thanks for the awesome update. Great step forward! Update: Finally got access to my account again after 9 weeks of not being able to get in. Only after writing the Beware on my review. So I had a week turn around on getting my account access back after giving a bad review. Beware: I have been locked out of my account for 2 months now. Trying to get back in to it to no avail. I try the forgot password and it won’t send me the email, yet they continually send me promotional emails. I had 2 rewards, but by now they are probably expired. The contact form for support never appears to work, for me at least. I don’t get a confirmation that I submitted a support ticket or any notifications that I will be contacted. I can’t resign up with Facebook or my email because they are both already being used. So, as I have said to support. I’m not buying anymore Taco Bell until I can have access to my account. I had all my favorites set up and I was happy. Now, my disappointment is immeasurable and my rest of the year has been ruined.
more less
Horrible app! Horrible, embarrassing experience!
May 29, 2018

By Dmarkusss

I have never had so many problems with an online app as I did with Taco Bell’s app. On Thursday May 24th I made an online order for this store location 330 w northside dr Jackson ms. I submitted the order over thirty minutes before arriving to the location because I made a stop prior to arriving. The money for my order was taken from my account and when I got to the window I was yelled at and told that I could not have my food (that I had paid for) that they didn’t see any order or money. They yelled at me and made me leave the drive thru. They told me they have nothing to do with the “raggedy” app. I left and went down the road to call the customer service number for a resolution . The rep answers the phone sounding sleepy and nonchalant. She told me there was nothing she could do. It was the apps fault . That I have to wait 3 business days before I can be refunded. I called again today , Tuesday ! And was told that a refund has been requested that now I need to wait 6-10 business days for the app to refund me! I will never use this App again in my life . Thanks Taco Bell for what has been the worst fast food experience of my life ! Delete this app ! Everyone do not use it !! I promise you’ll run into an issue .
more less
Great App if stores were notified.
Jul 2, 2017

By BritneeRae

Husband just went to pick up our order and they don't have tomatoes, sour cream, red sauce, avocado sauce, or the "double chalupa" which was "new featured item" or the box (combo) in association with it so basically he asked for a regular chalupa instead of double; they couldn't substitute and couldn't refund b cause they didn't have the detailed order of the cost (extra cheese, ect) so once I called him and asked why she couldn't just pull up the order number and see the details... basically she eventually figured out how to refund (I think/hope) but I keep trying to give it another shot and because of the inconsistency and inconvenience I won't be attempting again. Sad part is I still love the app but my store never knows that I've placed an order and ALWAYS has issues like they are regularly out of things (beef?!) that are on the menu and once The app allows me to order off lunch menu my store still won't make it until 11:00 even though the app says lunch is available before then.... so basically a good app doesn't mean much if the stores aren't in sync with the app. (Previous review from 2 years ago..... I love that I get to take my time and order without feeling rushed and it's ready when I arrive!!)
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Updated, the app is great now!
Jul 5, 2020

By abelcf16

Unfortunately there’s no way to give this app zero stars, or I would. Had the app a couple years ago, and was triple charged on the app for a $50ish order, then reassured that two of the charges would be refunded. Didn’t happen until extensive phone calls were made, so I deleted the app, no big deal. I figured, as a year or so went by, the bugs would be worked out, and got the app again last year. Couldn’t log into my account, or even create a new account. Deleted again. Today, I decided to try it again. Surprise surprise. Can’t log into or create an account, and now the app won’t even allow me to select a location to start. If I’m the only one, then awesome. Keep up the hard work, but if this is a common occurrence, why even have the app available to the public? Hope this review helps, and best wishes to the developers! Update: I decided to give the app another shot today. It worked great for us this time so I wanted to be fair and not leave the rating at one star. Developers, whatever you did, great work! Please keep it up, as we look forward to continuing its use. Thank you!
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Feb 1, 2021

By Half Cooked

Can't login. Had problems logging in on my old phone. Got a new phone, still can't login. Sent 2 emails about my issue, never got a response. Fix my issue and I'll change my review. *Update - Sent an email to the address provided, and was able to reset my password. Received a response within 5 mins! Thanks for the help!
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Way, way better now. Solid app.
May 27, 2019

By Argembarger

I wrote a snarky review about how much the app would lock up, and how buggy the checkout process was. I’m really glad to see that the new version of the app is *far* superior on both fronts! I still have to knock a star off for the fact that certain screens—especially the Customize screens—can appear to fail when you open them. They are actually just loading, and dutifully populate the views after they’re done, but they are not reporting any status or progress and it makes it feel like the app is frozen or has hit an error, which isn’t great. Also, this is just an opinion, but I think it’s odd that ordering for in-store pickup indicates that they start preparing the order right away, but ordering for drive-thru indicates that they wait for me to be on-site and check in before the order is prepared. It seems like I’d always want to choose in-store pickup, so they can prepare it while I’m driving there, or at least have advance notice of the order to save a little time on both sides, and I’m confused why the drive-thru doesn’t use the same logic... Maybe the higher likelihood of being forced to wait for a long drive-thru line...? Only one transaction-spot to receive the food in the drive-thru, versus potentially multiple points in-store? I assume it was a deliberate choice. Just interesting, I guess. Other apps use GPS to detect when you’re nearly at the restaurant for that kind of thing, could be a good feature.
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Useful but not always reliable
Jun 5, 2017

By Buckeyenut33

First, the app isn't optimized for iPhone 6 or 7 plus models and the widescreen resolution is kinda annoying. Second, submitting an order vs. "checking in" at the pickup location don't always sync well. It tells you to wait until you arrive, but there's often 10+ min delay between my check-in time and when the order finally queues at the restaurant. Kinda defeats the purpose of the app's supposed convenience and time-saving abilities lol. Third, there is nowhere in-app to add special instructions or requests for the order (i.e. extra sour cream on the side). You have to make those requests at the restaurant, but adding a simple instruction at TB is like asking them to perform brain surgery. And when you tell them you want the extra items on the side (which you already paid for in-app) 99% of the time they charge me AGAIN at the window. Lastly, the app should decrease the odds of TB screwing up the order since I'm placing it myself and making sure it's correct. And yet they NEVER get it correct lol don't seem to have this issue at other restaurant apps (chipotle, subway, etc.) & I've tried at numerous TB locations, so it's super frustrating. The app works well for most part but the human element in-store is still a massive problem.
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Feb 22, 2021

By David Wagner

Ordering through the app is pretty straightforward, and has exposed me to customization options I wasn't previously aware of. I've lost my favorited items and orders at least once, however. Maybe when the app was updated? I will always deduct a star from the ranking of food-ordering apps when they don't allow for customizing ice levels in drinks ordered. A very functional app.
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Five stars before glitch
Aug 13, 2018

By Viewer2015

Update: I was finally able to reset password, store connectivity seems to be up and running again. Moved to 4 stars until the app proves it will work seamlessly again like it did the first two weeks after downloading... if no more issues will move to 5! Original: This app is fantastic... until it kicks you off and won’t let you back on. I guess I was using it too frequently! Seriously though, the app is attractive, user friendly, and dangerous for late night cravings. However, on trying to order one night from the same store I had used it for many times before, upon checkout/submit order it told me that the connection with store was lost. I thought this to be a mistake so I tried again, and again, and again. I was starting to get nervous that maybe my order was going through and just getting run over and over. But that was not the case. Using Apple Pay, none went through but what was worse, it logged me out of the app, I couldn’t remember my password, and then the forget password functionality told me user access denied. I can’t get back into the app... I’m in the phantom zone! Taco Bell is easily losing $15/wk keeping me out of the app. Please fix this bug!!!
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Great app, IF it’s working!
Sep 7, 2019

By TMCS121212

This was a great app! I was using it quite frequently, until it suddenly stopped working. There were a few glitches here & there (it wouldn’t find restaurants in the area, although I had ordered in the same place before, and wouldn’t let me sign in), but after a day or two, it started working again. I was hoping the glitches would get fixed, so it would be more reliable. However, it suddenly stopped working completely - won’t let me log in, won’t let me reset my password, I’m totally locked out. I can’t find anywhere online to get help either. If this issue can be fixed, I would say it’s a great app, but until then, it’s useless. Update, 9/7/19 I want to love this app, but it just won’t work right. Previous problems were finally fixed, and now, for the last couple of months, the app will not let me check out to pay & finish the order. I deleted the app today & reloaded it to my iPhone XR, and it looks like it lets me pay, but then ultimately, it gives me an error, and the store doesn’t get the order. Very frustrating. I wish the app would get fixed!!!
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Feb 22, 2021

By Elliott McGaugh

Pay extremely close attention to what store the app selects for you. It sent me several towns over and I didn't realize it. I didn't cancel my order before it was filled at the other far away location and was unwilling to go there, so they just took the money. Update: The support team said they'll give me a refund, which is nice, because it's still my fault. Waiting to see if it goes through.
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Feb 21, 2021

By Reid Hall

You can put your order 😉 in quickly,but if you do a drive-thru pickup, you still have to wait, l tried a few times and it's just as quick, and or quicker, to order thru,the drive-thru order board,but at Chick-fil-a, you put it your order 😋 on the app.,find a parking spot,and put the parking place #number,in and it seems a little better.
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Feb 22, 2021

By Brian Chapman

Ok.. but needs work. I had an issue where I added a happy hour item. And I submitted but it was outside of happy hour. This caused a huge issue and froze my order and canceled it. When I tried to re-enter it everything got duplicated because when I pulled up the other order and hit the cart button it seems like it added the whole thing to my cart each time. Navigating this was unclear and before I realized it I had added the order several times over.
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Great App-But No Offers Anymore
Jun 22, 2017

By SCHMEGGA

The app works great. I like being able to customize my order. I always just hit the button saying "I am at the store" about 3-4 minutes before I pull up to the store and it is "usually" ready within a few minutes after I actually arrive. The downside is that I have not been using it much anymore. There used to be "offers" available every time u used the app. Sometimes it was 10% off your whole order or maybe a free item or upgrade. There hasn't been an offer on the app in what I would guesstimate to be about a year. When offers were available I used to stop by the one near my workplace all the time. Now there is a Taco Bueno and a Taco Casa not far from the Bell. I opt to stop at those 2 places much more frequently now, when in the past I almost never did. Maybe someday Bell will wake up and start providing "offers" again and then I'll go back to my routine of grabbing a bite there. Until then my very routine business will often go to other local businesses since I'm not saving anything with Bell over them.
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The Taco Bell Rewards is a joke.
Nov 30, 2020

By ralphie702

I did it! I got to the “HOT” reward level. A free bean burrito? I think I’ll let it ride to the “FIRE” level! Surprise, Surprise! I get an email 3 days before Thanksgiving that says my “HOT” reward is expiring in 2 days, which just happened to be on Thanksgiving! So I tried to order right away before I lost my reward, and I couldn’t because online ordering, nor ordering through the app, was not working, and the REWARD has to be ordered through the app! Online ordering didn’t work for 2 days, and the third day was Thanksgiving when they were closed! So I lost my reward, because I was trying to save up to the “FIRE” level. I have alot of restaurant apps with rewards, and none of them expire if you are actively patronizing the business . Who ever heard of a rewards program that encourages you to save to the TOP level, but doesn’t allow you to actually get there?? To summarize, the rewards plan is useless for the fire level. The app crashes for days at a time. DISAPPOINTING.
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