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Taco Bell - Food & Rewards
Taco Bell Mobile
Order Tacos, Burritos, & more. Customize Your Food, Order Ahead & Skip Our Line!
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Order Tacos, Burritos, & more. Customize Your Food, Order Ahead & Skip Our Line!
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About Taco Bell - Food & Rewards
Google Play
With the Taco Bell App, you can order and pay ahead, skip our line, get access to new deals and offers, and more.
App Features include:
REDEEM REWARDS & OFFERS - Get exclusive rewards and offers only available on the app.
EARN POINTS - Make your tacos count with our new beta rewards program. Download the Taco Bell app to start collecting points and earning rewards.
CUSTOMIZE FAVORITES - Satisfy your cravings any way you want by customizing your favorite items like tacos, burritos, and nachos.
MOBILE ORDER & PAY AHEAD - Place your order and pay ahead, select your pick-up method, let us know when you’re here, and skip our line.
TRACK YOUR ORDER - See when your order is being made and ready for you to enjoy.
FAVORITE YOUR GO-TO MEAL - Save your go-to meal and quickly reorder with our “Fast Favorite” feature.
Terms and conditions apply.
App Features include:
REDEEM REWARDS & OFFERS - Get exclusive rewards and offers only available on the app.
EARN POINTS - Make your tacos count with our new beta rewards program. Download the Taco Bell app to start collecting points and earning rewards.
CUSTOMIZE FAVORITES - Satisfy your cravings any way you want by customizing your favorite items like tacos, burritos, and nachos.
MOBILE ORDER & PAY AHEAD - Place your order and pay ahead, select your pick-up method, let us know when you’re here, and skip our line.
TRACK YOUR ORDER - See when your order is being made and ready for you to enjoy.
FAVORITE YOUR GO-TO MEAL - Save your go-to meal and quickly reorder with our “Fast Favorite” feature.
Terms and conditions apply.
App Store
With the Taco Bell App, you can order and pay ahead, skip our line, get access to new deals and offers, and more.
App Features include:
1. REDEEM REWARDS & OFFERS - Get exclusive rewards and offers only available on the app.
2. MOBILE ORDER & PAY AHEAD - Place your order and pay ahead, select your pick-up method, let us know when you’re here, and skip our line.
3. CUSTOMIZE FAVORITES - Satisfy your cravings any way you want by customizing your favorite items like tacos, burritos, and nachos.
4. EARN POINTS - Make your tacos count with our new beta rewards program. Download the Taco Bell app to start collecting points and earning rewards.
5. TRACK YOUR ORDER - See when your order is being made and ready for you to enjoy.
6. FAVORITE YOUR GO-TO MEAL - Save your go-to meal and quickly reorder with our “Fast Favorite” feature.
Terms and conditions apply.
App Features include:
1. REDEEM REWARDS & OFFERS - Get exclusive rewards and offers only available on the app.
2. MOBILE ORDER & PAY AHEAD - Place your order and pay ahead, select your pick-up method, let us know when you’re here, and skip our line.
3. CUSTOMIZE FAVORITES - Satisfy your cravings any way you want by customizing your favorite items like tacos, burritos, and nachos.
4. EARN POINTS - Make your tacos count with our new beta rewards program. Download the Taco Bell app to start collecting points and earning rewards.
5. TRACK YOUR ORDER - See when your order is being made and ready for you to enjoy.
6. FAVORITE YOUR GO-TO MEAL - Save your go-to meal and quickly reorder with our “Fast Favorite” feature.
Terms and conditions apply.
Filter Reviews
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Horrible app! Horrible, embarrassing experience!
I have never had so many problems with an online app as I did with Taco Bell’s app. On Thursday May 24th I made an online order for this store location 330 w northside dr Jackson ms. I submitted the order over thirty minutes before arriving to the location because I made a stop prior to arriving. The money for my order was taken from my account and when I got to the window I was yelled at and told that I could not have my food (that I had paid for) that they didn’t see any order or money. They yelled at me and made me leave the drive thru. They told me they have nothing to do with the “raggedy” app. I left and went down the road to call the customer service number for a resolution . The rep answers the phone sounding sleepy and nonchalant. She told me there was nothing she could do. It was the apps fault . That I have to wait 3 business days before I can be refunded. I called again today , Tuesday ! And was told that a refund has been requested that now I need to wait 6-10 business days for the app to refund me! I will never use this App again in my life . Thanks Taco Bell for what has been the worst fast food experience of my life ! Delete this app ! Everyone do not use it !! I promise you’ll run into an issue . -
Way, way better now. Solid app.
I wrote a snarky review about how much the app would lock up, and how buggy the checkout process was. I’m really glad to see that the new version of the app is *far* superior on both fronts! I still have to knock a star off for the fact that certain screens—especially the Customize screens—can appear to fail when you open them. They are actually just loading, and dutifully populate the views after they’re done, but they are not reporting any status or progress and it makes it feel like the app is frozen or has hit an error, which isn’t great. Also, this is just an opinion, but I think it’s odd that ordering for in-store pickup indicates that they start preparing the order right away, but ordering for drive-thru indicates that they wait for me to be on-site and check in before the order is prepared. It seems like I’d always want to choose in-store pickup, so they can prepare it while I’m driving there, or at least have advance notice of the order to save a little time on both sides, and I’m confused why the drive-thru doesn’t use the same logic... Maybe the higher likelihood of being forced to wait for a long drive-thru line...? Only one transaction-spot to receive the food in the drive-thru, versus potentially multiple points in-store? I assume it was a deliberate choice. Just interesting, I guess. Other apps use GPS to detect when you’re nearly at the restaurant for that kind of thing, could be a good feature. -
Update: they are working to correct. I don't know what you have done to this app but it is horrible now. I didn't use to have any problems with this app but now I keep getting errors & have had nothing but problems with ordering! It won't let me delete gift cards and when i try to checkout it says there are errors and not enough money on the gift card...a gift card that CLEARLY shows there is money in it. To say I'm frustrated is an understatement....
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Great App if stores were notified.
Husband just went to pick up our order and they don't have tomatoes, sour cream, red sauce, avocado sauce, or the "double chalupa" which was "new featured item" or the box (combo) in association with it so basically he asked for a regular chalupa instead of double; they couldn't substitute and couldn't refund b cause they didn't have the detailed order of the cost (extra cheese, ect) so once I called him and asked why she couldn't just pull up the order number and see the details... basically she eventually figured out how to refund (I think/hope) but I keep trying to give it another shot and because of the inconsistency and inconvenience I won't be attempting again. Sad part is I still love the app but my store never knows that I've placed an order and ALWAYS has issues like they are regularly out of things (beef?!) that are on the menu and once The app allows me to order off lunch menu my store still won't make it until 11:00 even though the app says lunch is available before then.... so basically a good app doesn't mean much if the stores aren't in sync with the app. (Previous review from 2 years ago..... I love that I get to take my time and order without feeling rushed and it's ready when I arrive!!) -
Good, but still needs work.
Exactly a month ago, I used the Taco Bell app to place an order and had some problems. Tonight, I decided to use it again...and had less problems. I didn’t have a problem with picking my items or simply browsing and it getting stuck loading as I had before, but when I went to Checkout, that’s when the issues began. I had to close and re-launch the app several times to actually submit and complete my order for Drive-Thru pick-up. It was either getting stuck with the loading icon for a restaurant location to choose or not being able to choose between In-Store or Drive-Thru for my method of pick-up as it wouldn’t allow me to actually tap and choose one. My persistence paid off around the 6th or 8th time of attempting to successfully submit my order. Other than that, everything went really well and I was satisfied with my experience. It’s small things, but once those are addressed and fixed, this app’ll be undoubtedly amazing and convenient to use for much future business. For the record, I’d still recommend this app, but I wouldn’t be too enthusiastic of it when suggesting it just yet. -
Very convenient to use. Using this app I was able to learn more about my options when customizing my order. My only complaint though is regarding the free $5 box they had going on for those who downloaded the app on that day. On that day it was literally impossible to use the app and since the Taco Bell I visited claimed they were unable to do anything about it I did not end up getting that free box for free, I ended up paying for it which was a big let down.
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This is a great app, very handy, ALOT of potential. But I feel, as well as others, the app could be better if it had a way to transfer reward points to the app through purchasing offline at the store. It would make things more convenient and much more enjoyable to use! Other than that, love the app!
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The app has done what I wanted it to do. When my order arrives I will know if it was correctly prepared. New cellphone, new app. Still trying to figure out how to delete duplicate faves and add new. Sometimes it asks if I want to save and sometimes not. Wish there was a "Special Instructions" feature. I'm tired of having the moisture from the sour cream (which is always a dollop at one end of soft tacos) saturating the wrapper and then leaking. Also want my food HOT when picked up.
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Not what I expected, but it works! I was hoping that my order would be pre-made before I got to the window. However, this wasn't the case; the app merely functions as an alternative to yelling at the drive-thru speaker and hoping the folks inside can understand you better than you can understand them! Your order isn't actually prepared until you arrive at the window, meaning your wait time will be about the same with or without the app. But hey, at least it's good for something!
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Useful but not always reliable
First, the app isn't optimized for iPhone 6 or 7 plus models and the widescreen resolution is kinda annoying. Second, submitting an order vs. "checking in" at the pickup location don't always sync well. It tells you to wait until you arrive, but there's often 10+ min delay between my check-in time and when the order finally queues at the restaurant. Kinda defeats the purpose of the app's supposed convenience and time-saving abilities lol. Third, there is nowhere in-app to add special instructions or requests for the order (i.e. extra sour cream on the side). You have to make those requests at the restaurant, but adding a simple instruction at TB is like asking them to perform brain surgery. And when you tell them you want the extra items on the side (which you already paid for in-app) 99% of the time they charge me AGAIN at the window. Lastly, the app should decrease the odds of TB screwing up the order since I'm placing it myself and making sure it's correct. And yet they NEVER get it correct lol don't seem to have this issue at other restaurant apps (chipotle, subway, etc.) & I've tried at numerous TB locations, so it's super frustrating. The app works well for most part but the human element in-store is still a massive problem.
No reviews available
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Horrible app! Horrible, embarrassing experience!
I have never had so many problems with an online app as I did with Taco Bell’s app. On Thursday May 24th I made an online order for this store location 330 w northside dr Jackson ms. I submitted the order over thirty minutes before arriving to the location because I made a stop prior to arriving. The money for my order was taken from my account and when I got to the window I was yelled at and told that I could not have my food (that I had paid for) that they didn’t see any order or money. They yelled at me and made me leave the drive thru. They told me they have nothing to do with the “raggedy” app. I left and went down the road to call the customer service number for a resolution . The rep answers the phone sounding sleepy and nonchalant. She told me there was nothing she could do. It was the apps fault . That I have to wait 3 business days before I can be refunded. I called again today , Tuesday ! And was told that a refund has been requested that now I need to wait 6-10 business days for the app to refund me! I will never use this App again in my life . Thanks Taco Bell for what has been the worst fast food experience of my life ! Delete this app ! Everyone do not use it !! I promise you’ll run into an issue . -
Great App if stores were notified.
Husband just went to pick up our order and they don't have tomatoes, sour cream, red sauce, avocado sauce, or the "double chalupa" which was "new featured item" or the box (combo) in association with it so basically he asked for a regular chalupa instead of double; they couldn't substitute and couldn't refund b cause they didn't have the detailed order of the cost (extra cheese, ect) so once I called him and asked why she couldn't just pull up the order number and see the details... basically she eventually figured out how to refund (I think/hope) but I keep trying to give it another shot and because of the inconsistency and inconvenience I won't be attempting again. Sad part is I still love the app but my store never knows that I've placed an order and ALWAYS has issues like they are regularly out of things (beef?!) that are on the menu and once The app allows me to order off lunch menu my store still won't make it until 11:00 even though the app says lunch is available before then.... so basically a good app doesn't mean much if the stores aren't in sync with the app. (Previous review from 2 years ago..... I love that I get to take my time and order without feeling rushed and it's ready when I arrive!!) -
Good, but still needs work.
Exactly a month ago, I used the Taco Bell app to place an order and had some problems. Tonight, I decided to use it again...and had less problems. I didn’t have a problem with picking my items or simply browsing and it getting stuck loading as I had before, but when I went to Checkout, that’s when the issues began. I had to close and re-launch the app several times to actually submit and complete my order for Drive-Thru pick-up. It was either getting stuck with the loading icon for a restaurant location to choose or not being able to choose between In-Store or Drive-Thru for my method of pick-up as it wouldn’t allow me to actually tap and choose one. My persistence paid off around the 6th or 8th time of attempting to successfully submit my order. Other than that, everything went really well and I was satisfied with my experience. It’s small things, but once those are addressed and fixed, this app’ll be undoubtedly amazing and convenient to use for much future business. For the record, I’d still recommend this app, but I wouldn’t be too enthusiastic of it when suggesting it just yet. -
The app has done what I wanted it to do. When my order arrives I will know if it was correctly prepared. New cellphone, new app. Still trying to figure out how to delete duplicate faves and add new. Sometimes it asks if I want to save and sometimes not. Wish there was a "Special Instructions" feature. I'm tired of having the moisture from the sour cream (which is always a dollop at one end of soft tacos) saturating the wrapper and then leaking. Also want my food HOT when picked up.
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Updated, the app is great now!
Unfortunately there’s no way to give this app zero stars, or I would. Had the app a couple years ago, and was triple charged on the app for a $50ish order, then reassured that two of the charges would be refunded. Didn’t happen until extensive phone calls were made, so I deleted the app, no big deal. I figured, as a year or so went by, the bugs would be worked out, and got the app again last year. Couldn’t log into my account, or even create a new account. Deleted again. Today, I decided to try it again. Surprise surprise. Can’t log into or create an account, and now the app won’t even allow me to select a location to start. If I’m the only one, then awesome. Keep up the hard work, but if this is a common occurrence, why even have the app available to the public? Hope this review helps, and best wishes to the developers! Update: I decided to give the app another shot today. It worked great for us this time so I wanted to be fair and not leave the rating at one star. Developers, whatever you did, great work! Please keep it up, as we look forward to continuing its use. Thank you! -
Great app, IF it’s working!
This was a great app! I was using it quite frequently, until it suddenly stopped working. There were a few glitches here & there (it wouldn’t find restaurants in the area, although I had ordered in the same place before, and wouldn’t let me sign in), but after a day or two, it started working again. I was hoping the glitches would get fixed, so it would be more reliable. However, it suddenly stopped working completely - won’t let me log in, won’t let me reset my password, I’m totally locked out. I can’t find anywhere online to get help either. If this issue can be fixed, I would say it’s a great app, but until then, it’s useless. Update, 9/7/19 I want to love this app, but it just won’t work right. Previous problems were finally fixed, and now, for the last couple of months, the app will not let me check out to pay & finish the order. I deleted the app today & reloaded it to my iPhone XR, and it looks like it lets me pay, but then ultimately, it gives me an error, and the store doesn’t get the order. Very frustrating. I wish the app would get fixed!!! -
App is much better but still has issues
I’ve had no issues with the app until the past couple of weeks. I pulled up, placed my order, and noticed that the app started acting glitchy. It froze and then took me back to the menu. Hmm.. so I looked at my email to see no confirmation, but when I looked at my bank account it took out the money so I walked inside and told them what happened. The manager came up and told me they didn’t get my order so I showed him my bank transaction. To prove I bought it and they made it for me. You could tell he was just as frustrated as I was. Yesterday I was at a different location, I pull up change and confirmed the new address and places the order. I walk in.. the employees didn’t get my order! I was like what?? So I look at it and it sent it to another Taco Bell 🤦♀️ and it’s like not even close to where I was. Neither stores can do anything there about it. Luckily there is a number for Taco Bell that they gave me and they were super nice, so I’m waiting on my money but man what an inconvenience. Still love Taco Bell though! Will probably skip the app for a little while lol
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Way, way better now. Solid app.
I wrote a snarky review about how much the app would lock up, and how buggy the checkout process was. I’m really glad to see that the new version of the app is *far* superior on both fronts! I still have to knock a star off for the fact that certain screens—especially the Customize screens—can appear to fail when you open them. They are actually just loading, and dutifully populate the views after they’re done, but they are not reporting any status or progress and it makes it feel like the app is frozen or has hit an error, which isn’t great. Also, this is just an opinion, but I think it’s odd that ordering for in-store pickup indicates that they start preparing the order right away, but ordering for drive-thru indicates that they wait for me to be on-site and check in before the order is prepared. It seems like I’d always want to choose in-store pickup, so they can prepare it while I’m driving there, or at least have advance notice of the order to save a little time on both sides, and I’m confused why the drive-thru doesn’t use the same logic... Maybe the higher likelihood of being forced to wait for a long drive-thru line...? Only one transaction-spot to receive the food in the drive-thru, versus potentially multiple points in-store? I assume it was a deliberate choice. Just interesting, I guess. Other apps use GPS to detect when you’re nearly at the restaurant for that kind of thing, could be a good feature. -
Very convenient to use. Using this app I was able to learn more about my options when customizing my order. My only complaint though is regarding the free $5 box they had going on for those who downloaded the app on that day. On that day it was literally impossible to use the app and since the Taco Bell I visited claimed they were unable to do anything about it I did not end up getting that free box for free, I ended up paying for it which was a big let down.
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Not what I expected, but it works! I was hoping that my order would be pre-made before I got to the window. However, this wasn't the case; the app merely functions as an alternative to yelling at the drive-thru speaker and hoping the folks inside can understand you better than you can understand them! Your order isn't actually prepared until you arrive at the window, meaning your wait time will be about the same with or without the app. But hey, at least it's good for something!
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Useful but not always reliable
First, the app isn't optimized for iPhone 6 or 7 plus models and the widescreen resolution is kinda annoying. Second, submitting an order vs. "checking in" at the pickup location don't always sync well. It tells you to wait until you arrive, but there's often 10+ min delay between my check-in time and when the order finally queues at the restaurant. Kinda defeats the purpose of the app's supposed convenience and time-saving abilities lol. Third, there is nowhere in-app to add special instructions or requests for the order (i.e. extra sour cream on the side). You have to make those requests at the restaurant, but adding a simple instruction at TB is like asking them to perform brain surgery. And when you tell them you want the extra items on the side (which you already paid for in-app) 99% of the time they charge me AGAIN at the window. Lastly, the app should decrease the odds of TB screwing up the order since I'm placing it myself and making sure it's correct. And yet they NEVER get it correct lol don't seem to have this issue at other restaurant apps (chipotle, subway, etc.) & I've tried at numerous TB locations, so it's super frustrating. The app works well for most part but the human element in-store is still a massive problem. -
Five stars before glitch
Update: I was finally able to reset password, store connectivity seems to be up and running again. Moved to 4 stars until the app proves it will work seamlessly again like it did the first two weeks after downloading... if no more issues will move to 5! Original: This app is fantastic... until it kicks you off and won’t let you back on. I guess I was using it too frequently! Seriously though, the app is attractive, user friendly, and dangerous for late night cravings. However, on trying to order one night from the same store I had used it for many times before, upon checkout/submit order it told me that the connection with store was lost. I thought this to be a mistake so I tried again, and again, and again. I was starting to get nervous that maybe my order was going through and just getting run over and over. But that was not the case. Using Apple Pay, none went through but what was worse, it logged me out of the app, I couldn’t remember my password, and then the forget password functionality told me user access denied. I can’t get back into the app... I’m in the phantom zone! Taco Bell is easily losing $15/wk keeping me out of the app. Please fix this bug!!!
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Update: they are working to correct. I don't know what you have done to this app but it is horrible now. I didn't use to have any problems with this app but now I keep getting errors & have had nothing but problems with ordering! It won't let me delete gift cards and when i try to checkout it says there are errors and not enough money on the gift card...a gift card that CLEARLY shows there is money in it. To say I'm frustrated is an understatement....
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This is a great app, very handy, ALOT of potential. But I feel, as well as others, the app could be better if it had a way to transfer reward points to the app through purchasing offline at the store. It would make things more convenient and much more enjoyable to use! Other than that, love the app!
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I got logged out and I don't remember the password I'm trying to reset the password and it keeps telling me enter a valid email which the email I'm entering is the email I used and is a valid email I have uninstalled and reinstalled the app I have cleared the cash and the data reinstalled it and still cannot get into my Taco Bell app???
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Please update the app for new times the restaurants are open because of the virus! Had to sit in parking lot for 15 minutes because the app said they were open but they were not. If I could cancel it I would have and went somewhere else! Other then that it's a good app.
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App works well for the most part however the pricing is very deceiving. Taco and Burrito pack shows 14.49 on the main screen but then it shows 10.99 on all other screens. Even shows 10.99 being sent to the cart however, inside the cart it shows 15.29 (14.49 + tax). Very confusing.
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Doesn't even work. Just buffers endlessly 😞 ***update. I changed from 1 star to 3 star because it works now, but not for accounts or the rewards. It buffers endlessly on there, but it works for ordering without logging into an account. 🤔
Filter Reviews
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Ordering made 10x more difficult
I've tried using this app 3 times. The first two times I selected which location I wanted it at and somewhere along the way it chose a different store across town and I didn't find out until I was at the one I wanted to order from. I even payed special attention the second time to make sure it wasn't user error and it still somehow changed it. I waited in a 30 minute line twice both times because the service was slow and I didn't find out that it wasn't at that location until I was at the window. That's 2 hours of waiting overall for a taco! If it wasn't too late to have gone inside to get it but at that point only the drive thru was open. The third time I tried using it wasn't as bad but I like jalepenos so I tried adding them to my order and the option was there but every time I tried selecting it, it either didn't even show that I tried adding them but every now and then it would show it checked off for a split second before unchecking itself, I tried it with multiple different food items to make sure it wasn't just that my item couldn't have jalepenos added to it. It wouldn't let me add it to a single item. And I can't find any explanation for it. This app is supposed to make ordering easier but it's done nothing but add 10 times more stress to trying to get food. The restaurants weren't at all helpful when I explained the situation. At this point in about ready to give up on taco bell altogether and use the mcdonalds app next time. -
Had this a couple years ago and decided to download it again since I've been going a lot more often. I cant remember my password so I tried to reset it, it says my email is not valid. I try to sign up, email already in use. Try to sign in with possible passwords, error. Nothing works anymore
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I have lost so many points because of the glitches in the app. Many of the problems would be fixed if it allowed you to pick a restaurant location similar to grubhub. Yes it links to grubhub but the linking doesn't work as it always says delivery is unavailable at my location. I've never been able to redeem and promotions or earn points because of this so it's basically useless.
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This app is not very well coded. If a location does not have a certain item it will pop up an error saying temporarily lost connection with location instead of telling you the item that you selected is not available at that location. I have experienced this multiple times and have verified it by removing certain items until I am able to finish my order. The latest offender was the pineapple whip. Please fix this.
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This app is useless
There is no reason to upload this App as it simply has no point. I bought $40 of gift cards to get an additional bonus and am unable to use them. You can’t pay with the e-gift cards you buy through at a Taco Bell as they don’t have the capability to type in the gift card number. So you have to use the App to mobile order, and that is slower than any other App on Earth. Oh and once you get a couple things in your cart to checkout, you absolutely cannot pay for them with the gift cards you bought through Taco Bell. So it was a complete waste of money and I’d like my money back. DO NOT bother using this App and definitely don’t buy gift cards from Taco Bell. UPDATE 3/28 All I’ve wanted to do is use the App enough to use the balance I had left on the gift card. But still it only works 1 out of 4 times and I end up having to go inside and start the order over. Today was the biggest thievery of them all. After getting the order to the cart after 20 minutes of starting and restarting, my bill was 37 cents higher than the balance of my gift card. So I had to put in a credit card for the 37 cents and afterwards noticed the whole $20 order was charged to my credit card. So I still can’t get rid of the App because it’s literally STEALING money from me. Please don’t get this App. You will be sorry. How it gets such a good rating when all the recent ones are always awful I will never know. Taco Bell must be deleting them. -
Failure after failure
The interface is very touchy and the screen jumps all over the place. It finds my closest Taco Bell. I eventually manage to order my food. It takes my email, phone number and credit card. It tells me my food will be ready in 10 min. My credit card is charged but no email receipt. So I wait. Nothing. I arrive more than 15 min after the charge hit my credit card. No order. No food. An employee tells me I need to log into my account to show her the order. I showed her the app. It does not ask for a password or name, just email, phone and credit card. Only the email can be used but a password is needed. The manager tells me I cannot get food because I have no receipt and I cannot get a refund because I ordered through the app and not his store. I have to take it up with customer support. Fine. It’s at this point when I realized if I reopened my app, as if to start a new order it saved my info. But it shows no order. Whatever. I’m hungry, I’m here. I go to the register and repeat my order to the woman at the register, she stops me and tells me one of the meals I ordered doesn’t exist. In the app, for this particular store, there was a meal containing 2 chalupa supremes, a taco and a drink. So I asked about it again as it is also offered on Taco Bell’s website. The cashier’s words were “that combo does not exist in any Taco Bell anywhere””there is no Taco Bell where you can order that.” So I left without food that I already paid for. -
… wish I could have used the app.
I decided to open up my Taco Bell app and give it a try. I’ve had it for a long while but just didn’t use it. First things first… completely new app. No big deal. I wasn’t to familiar with the old app. I knew I had an account. Go to sign in and it says access denied. Go to recover my password and it says something similar. So I thought maybe new app new log in. Go to create, email is in use. Delete the app and reinstall. Now it’s working and we’re logged in! I use a lot of apps to order but this one didn’t feel user friendly to me at all. I finally found the coupons. There’s one for 15% off. Great! How hard can this be… we’re just ordering some food after all. I clicked on the grande box. The one with tacos and burritos. Get the burritos in, everything’s going smoothly. Go to the tacos. Soft tacos. I needed these to be customized three different ways. Put the first one in. Go to start the second specialty set. It’s lumping those with the first soft tacos I set up. I deleted and tried again. I repeated this process several times before showing my IT boyfriend the issue I was experiencing. I wanted to make sure I was doing it right. Yep. I was doing it right. Again and again. After about the sixth try I gave up. We aren’t a family who will all eat the same type of soft taco. So no 15% off for me. Nope. Why you ask… because I went through the drive through. Coupon states only good for mobile or online ordering. -
Major Flaws
Let me start by saying I have used many different apps through the App Store for food services and restaurants. This app, by far, has caused me the most headache for trying to figure out what I want to eat. The first thing that happens when opening the app is it displays an error message stating “Oops! Well this is embarrassing...” the message goes on for longer. It leaves me with a button to go to the home page. I press the button and does just that. At the home page, or menu as it takes me to, if I click on any category of food so I can figure out what I want to eat, it displays the same error and takes me back to the menu. The only way I can get to see the menu is the top slide bar with the categories. By the time I figure out what I want, I could have ordered at the drive-thru and paid. Since I have been experiencing this flaw since installing, I have never used the app to order food. Other apps have given me such great results and streamlined the ordering process, unfortunately, this app is an inconvenience. I truly refuse to use the app as I have been having many issues. If this is how a more personalized experience feels then it is a disgrace to have this app anywhere near my phone. Two stars for a review is being generous. The reason for two is I was able to still find what I wanted to eat, but nothing else redeems the rest of the stars. -
When I try to submit my mobile order, it won't load the last set of options that pop up before being allowed to submit. It used to work if I used my credit card instead of Google pay, now neither option is working. Super frustrating that the app isn't working properly.
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BROKEN!!!
I used to use this app back when it actually worked, but at some point they did an update or something and it made me have to sign back in. Normally this wouldn’t be a big deal but when I tried signing back in it wouldn’t let me no matter if I did it through Facebook or email. If I tried signing in through Facebook it would pop up asking if I’d like to allow it, I say yes, Facebook thing pops up, accept, back to Taco Bell app, and then it just has a red banner at the top that says “login failed” (or something like that). It always does that and never goes any further. If I try logging in through email it says I’ve made too many attempts and need to reset my password. Annoying but whatever. I go through all the steps for that until I get to the step of selecting a new password. I type it in and hit continue and it just sits there for a bit kinda like its trying but then just goes back to being a button for u to select to continue and NEVER gets passed that. I like to get Taco Bell breakfast stuff almost every morning but with this SIMPLE feature STILL not fixed after MANY MONTHS of it being like this I might just go somewhere else where I can order something and have it ready as expected...guys, please fix this...it should be REALLY simple...I have iPhone X and this app is the only one that ever gives me problems like this, really not thinking my phone is the issue here -.-
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Price Fluctuations
Interesting. The prices on the app were at least a dollar more than on the website. Then, the prices in the shopping cart were about 4 dollars greater than the menu prices, and that’s taking sales tax into account. I suspect the app has a little math problem.
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This app is not very well coded. If a location does not have a certain item it will pop up an error saying temporarily lost connection with location instead of telling you the item that you selected is not available at that location. I have experienced this multiple times and have verified it by removing certain items until I am able to finish my order. The latest offender was the pineapple whip. Please fix this.
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Major Flaws
Let me start by saying I have used many different apps through the App Store for food services and restaurants. This app, by far, has caused me the most headache for trying to figure out what I want to eat. The first thing that happens when opening the app is it displays an error message stating “Oops! Well this is embarrassing...” the message goes on for longer. It leaves me with a button to go to the home page. I press the button and does just that. At the home page, or menu as it takes me to, if I click on any category of food so I can figure out what I want to eat, it displays the same error and takes me back to the menu. The only way I can get to see the menu is the top slide bar with the categories. By the time I figure out what I want, I could have ordered at the drive-thru and paid. Since I have been experiencing this flaw since installing, I have never used the app to order food. Other apps have given me such great results and streamlined the ordering process, unfortunately, this app is an inconvenience. I truly refuse to use the app as I have been having many issues. If this is how a more personalized experience feels then it is a disgrace to have this app anywhere near my phone. Two stars for a review is being generous. The reason for two is I was able to still find what I wanted to eat, but nothing else redeems the rest of the stars. -
I thought the app worked well until a recent security update. The app is making me reset my password (first thing that pops up when I open it), but refusing to send me the email to do so. So now it is a useless app on my phone because I can't even order from it.
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Realised a huge flaw
So, I use this app at least four times a week. And it’s normally great. But tonight I realised an issue with the app and with taco bells employees. So I place my order before I leave to go to the restaurant, and when I get there, a car pulls in the drive thru ahead of me. I wait forever behind them, and when it’s my turn to tell them I’m here to pick up my order, they tell me that the people in front of me just ordered all the food they had in the store. I told her that’s ok, I had ordered ahead and already paid and everything, but then she informed me that they hadn’t actually made my order yet. So therefore I paid for food that I didn’t get because they closed the store for the night after the lady in front of me got her massive order. This made me think, what’s the point of ordering and paying ahead of time, if all it does is mean I don’t have to say my order in detail at the window? If it doesn’t guarantee me that my order will be there when I arrive, why should I even bother ordering ahead? I might as well just sit in line and order like everyone else and if they don’t have what I want then oh well, at least that way I wouldn’t be paying for food that I never get. Like what the hell Taco Bell what’s the point of ur app if it doesn’t do any different then just ordering when I get there like normal? -
Unexpected API Error every time I try to use the app anymore, phone is less than a year old and it's a flagship, dunno how the app continually fails to function. When it works it's good, but when it doesn't it sucks
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Ordering made 10x more difficult
I've tried using this app 3 times. The first two times I selected which location I wanted it at and somewhere along the way it chose a different store across town and I didn't find out until I was at the one I wanted to order from. I even payed special attention the second time to make sure it wasn't user error and it still somehow changed it. I waited in a 30 minute line twice both times because the service was slow and I didn't find out that it wasn't at that location until I was at the window. That's 2 hours of waiting overall for a taco! If it wasn't too late to have gone inside to get it but at that point only the drive thru was open. The third time I tried using it wasn't as bad but I like jalepenos so I tried adding them to my order and the option was there but every time I tried selecting it, it either didn't even show that I tried adding them but every now and then it would show it checked off for a split second before unchecking itself, I tried it with multiple different food items to make sure it wasn't just that my item couldn't have jalepenos added to it. It wouldn't let me add it to a single item. And I can't find any explanation for it. This app is supposed to make ordering easier but it's done nothing but add 10 times more stress to trying to get food. The restaurants weren't at all helpful when I explained the situation. At this point in about ready to give up on taco bell altogether and use the mcdonalds app next time. -
Had this a couple years ago and decided to download it again since I've been going a lot more often. I cant remember my password so I tried to reset it, it says my email is not valid. I try to sign up, email already in use. Try to sign in with possible passwords, error. Nothing works anymore
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I have lost so many points because of the glitches in the app. Many of the problems would be fixed if it allowed you to pick a restaurant location similar to grubhub. Yes it links to grubhub but the linking doesn't work as it always says delivery is unavailable at my location. I've never been able to redeem and promotions or earn points because of this so it's basically useless.
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This app is useless
There is no reason to upload this App as it simply has no point. I bought $40 of gift cards to get an additional bonus and am unable to use them. You can’t pay with the e-gift cards you buy through at a Taco Bell as they don’t have the capability to type in the gift card number. So you have to use the App to mobile order, and that is slower than any other App on Earth. Oh and once you get a couple things in your cart to checkout, you absolutely cannot pay for them with the gift cards you bought through Taco Bell. So it was a complete waste of money and I’d like my money back. DO NOT bother using this App and definitely don’t buy gift cards from Taco Bell. UPDATE 3/28 All I’ve wanted to do is use the App enough to use the balance I had left on the gift card. But still it only works 1 out of 4 times and I end up having to go inside and start the order over. Today was the biggest thievery of them all. After getting the order to the cart after 20 minutes of starting and restarting, my bill was 37 cents higher than the balance of my gift card. So I had to put in a credit card for the 37 cents and afterwards noticed the whole $20 order was charged to my credit card. So I still can’t get rid of the App because it’s literally STEALING money from me. Please don’t get this App. You will be sorry. How it gets such a good rating when all the recent ones are always awful I will never know. Taco Bell must be deleting them. -
Failure after failure
The interface is very touchy and the screen jumps all over the place. It finds my closest Taco Bell. I eventually manage to order my food. It takes my email, phone number and credit card. It tells me my food will be ready in 10 min. My credit card is charged but no email receipt. So I wait. Nothing. I arrive more than 15 min after the charge hit my credit card. No order. No food. An employee tells me I need to log into my account to show her the order. I showed her the app. It does not ask for a password or name, just email, phone and credit card. Only the email can be used but a password is needed. The manager tells me I cannot get food because I have no receipt and I cannot get a refund because I ordered through the app and not his store. I have to take it up with customer support. Fine. It’s at this point when I realized if I reopened my app, as if to start a new order it saved my info. But it shows no order. Whatever. I’m hungry, I’m here. I go to the register and repeat my order to the woman at the register, she stops me and tells me one of the meals I ordered doesn’t exist. In the app, for this particular store, there was a meal containing 2 chalupa supremes, a taco and a drink. So I asked about it again as it is also offered on Taco Bell’s website. The cashier’s words were “that combo does not exist in any Taco Bell anywhere””there is no Taco Bell where you can order that.” So I left without food that I already paid for. -
… wish I could have used the app.
I decided to open up my Taco Bell app and give it a try. I’ve had it for a long while but just didn’t use it. First things first… completely new app. No big deal. I wasn’t to familiar with the old app. I knew I had an account. Go to sign in and it says access denied. Go to recover my password and it says something similar. So I thought maybe new app new log in. Go to create, email is in use. Delete the app and reinstall. Now it’s working and we’re logged in! I use a lot of apps to order but this one didn’t feel user friendly to me at all. I finally found the coupons. There’s one for 15% off. Great! How hard can this be… we’re just ordering some food after all. I clicked on the grande box. The one with tacos and burritos. Get the burritos in, everything’s going smoothly. Go to the tacos. Soft tacos. I needed these to be customized three different ways. Put the first one in. Go to start the second specialty set. It’s lumping those with the first soft tacos I set up. I deleted and tried again. I repeated this process several times before showing my IT boyfriend the issue I was experiencing. I wanted to make sure I was doing it right. Yep. I was doing it right. Again and again. After about the sixth try I gave up. We aren’t a family who will all eat the same type of soft taco. So no 15% off for me. Nope. Why you ask… because I went through the drive through. Coupon states only good for mobile or online ordering. -
When I try to submit my mobile order, it won't load the last set of options that pop up before being allowed to submit. It used to work if I used my credit card instead of Google pay, now neither option is working. Super frustrating that the app isn't working properly.
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BROKEN!!!
I used to use this app back when it actually worked, but at some point they did an update or something and it made me have to sign back in. Normally this wouldn’t be a big deal but when I tried signing back in it wouldn’t let me no matter if I did it through Facebook or email. If I tried signing in through Facebook it would pop up asking if I’d like to allow it, I say yes, Facebook thing pops up, accept, back to Taco Bell app, and then it just has a red banner at the top that says “login failed” (or something like that). It always does that and never goes any further. If I try logging in through email it says I’ve made too many attempts and need to reset my password. Annoying but whatever. I go through all the steps for that until I get to the step of selecting a new password. I type it in and hit continue and it just sits there for a bit kinda like its trying but then just goes back to being a button for u to select to continue and NEVER gets passed that. I like to get Taco Bell breakfast stuff almost every morning but with this SIMPLE feature STILL not fixed after MANY MONTHS of it being like this I might just go somewhere else where I can order something and have it ready as expected...guys, please fix this...it should be REALLY simple...I have iPhone X and this app is the only one that ever gives me problems like this, really not thinking my phone is the issue here -.- -
No pickup times available
I have tried to place an order several times and found that the store i was trying to order from had no pick up times available, so I cannot complete the order. On several occasions, I am sitting in the parking lot of the store because it has taken the entire drive time to try and complete my order on the app — the store is obviously open, but still no pickup times are available. When I questioned one manager about the app, he said, “I didn’t even know we had an app” — I guess corporate needs to work on pushing out information to their stores and franchisees. Another frustration is that when you try to choose a pick up time, you have to choose an option in 15 minute increments. So, usually, I will be 5 minutes late or 10 minutes early to a location. Then, it seems that they don’t make the food until you get there and talk to someone, so what is the point of ordering ahead? I also don’t like that you have to choose your pickup method before you get to the store. So, if I choose drive-thru and then arrive at the store and there are 15 cars in the drive-thru line, I am stuck. So far, only the McDonald’s app lets you choose when you get to the store. Overall, the Taco Bell app has been a frustrating experience — and that is only for the 2 times I have gotten it to work. For the other 5 times where I couldn’t even place my order it was worse. -
This app is trash now. Google pay NOR adding a credit card work, in order to subit orders anymore. I used to be able to sit in the parking lot, order what i want, submit it and drive through. The "submit" button now remains grayed out. No point to this app any longer.
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Release Notes
7.1.1
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