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Taco Bell - For Our Fans

Taco Bell - For Our Fans

Taco Bell Mobile

Order Tacos, Burritos, & more. Customize Your Food, Order Ahead & Skip Our Line!

4.6 Ratings 872K+ Reviews 5M+ Downloads

Ratings & Reviews

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  • img Community

    This app is the worst Feb 3, 2021

    By Skye Estrada
    This app doesn't work at all. It is so frustrating to use. What is the point of having it if you can't even use it. It let's you select what you want but it doesn't take the payment, it just keeps going back to the time for pickup. SO ANNOYING AND USELESS!!!!
  • Jul 26, 2021

    By Roshni Patel
    App as potential. It's easy to add food and customize everything. I like that you can see what swaps are free and how much add ons are. I used to fill out store surveys when I ordered in store so I would like to see that feature integrated into the app. 90% of the time my order is perfect and I would like to acknowledge the staff. The 10% that it's wrong, I'd also like to address it in the survey.
  • Way, way better now. Solid app. May 27, 2019

    By Argembarger
    I wrote a snarky review about how much the app would lock up, and how buggy the checkout process was. I’m really glad to see that the new version of the app is *far* superior on both fronts! I still have to knock a star off for the fact that certain screens—especially the Customize screens—can appear to fail when you open them. They are actually just loading, and dutifully populate the views after they’re done, but they are not reporting any status or progress and it makes it feel like the app is frozen or has hit an error, which isn’t great. Also, this is just an opinion, but I think it’s odd that ordering for in-store pickup indicates that they start preparing the order right away, but ordering for drive-thru indicates that they wait for me to be on-site and check in before the order is prepared. It seems like I’d always want to choose in-store pickup, so they can prepare it while I’m driving there, or at least have advance notice of the order to save a little time on both sides, and I’m confused why the drive-thru doesn’t use the same logic... Maybe the higher likelihood of being forced to wait for a long drive-thru line...? Only one transaction-spot to receive the food in the drive-thru, versus potentially multiple points in-store? I assume it was a deliberate choice. Just interesting, I guess. Other apps use GPS to detect when you’re nearly at the restaurant for that kind of thing, could be a good feature.
  • Jul 23, 2021

    By Garrett Gagnon
    Slightly difficult to use and doesn't allow you to put in certain customizations that you would request in store. For example, cannot get easy ice/no ice in drinks. Old review (I followed their suggestion to reinstall the app which worked): The app no longer functions. The cart does not show any items, regardless of how many things I put in it. This also means that I've lost out on rewards because you can only redeem the reward in the app.
  • Horrible app! Horrible, embarrassing experience! May 29, 2018

    By Dmarkusss
    I have never had so many problems with an online app as I did with Taco Bell’s app. On Thursday May 24th I made an online order for this store location 330 w northside dr Jackson ms. I submitted the order over thirty minutes before arriving to the location because I made a stop prior to arriving. The money for my order was taken from my account and when I got to the window I was yelled at and told that I could not have my food (that I had paid for) that they didn’t see any order or money. They yelled at me and made me leave the drive thru. They told me they have nothing to do with the “raggedy” app. I left and went down the road to call the customer service number for a resolution . The rep answers the phone sounding sleepy and nonchalant. She told me there was nothing she could do. It was the apps fault . That I have to wait 3 business days before I can be refunded. I called again today , Tuesday ! And was told that a refund has been requested that now I need to wait 6-10 business days for the app to refund me! I will never use this App again in my life . Thanks Taco Bell for what has been the worst fast food experience of my life ! Delete this app ! Everyone do not use it !! I promise you’ll run into an issue .
  • Jul 23, 2021

    By Michael Troester
    There's nothing particularly great about this app. It has the standard, competitive fare as far as features and options go. That said, I appreciate the online exclusives. I'm eating a custom $5 box that I made in the app. It's a great deal and exactly what I wanted to eat. They also gave me an extra taco and upgraded my chips and nachos to nacho fries!
  • Jul 22, 2021

    By Ghost Li
    the app is fine, sometimes it bugs out the order and you have to start all over again. my main gripe is with the rewards. for ordering from the company often, every tier is the same sad free $1 item. rewards should go from smaller to larger the more points you accumulate, like Wendy's will let you get any deluxe sandwich for free after a few visits. also, the fact that there's no way to "swap" (sub) a sauce without it charging you extra is BS, considering they will sub it free at the store.
  • Great App if stores were notified. Jul 2, 2017

    By BritneeRae
    Husband just went to pick up our order and they don't have tomatoes, sour cream, red sauce, avocado sauce, or the "double chalupa" which was "new featured item" or the box (combo) in association with it so basically he asked for a regular chalupa instead of double; they couldn't substitute and couldn't refund b cause they didn't have the detailed order of the cost (extra cheese, ect) so once I called him and asked why she couldn't just pull up the order number and see the details... basically she eventually figured out how to refund (I think/hope) but I keep trying to give it another shot and because of the inconsistency and inconvenience I won't be attempting again. Sad part is I still love the app but my store never knows that I've placed an order and ALWAYS has issues like they are regularly out of things (beef?!) that are on the menu and once The app allows me to order off lunch menu my store still won't make it until 11:00 even though the app says lunch is available before then.... so basically a good app doesn't mean much if the stores aren't in sync with the app. (Previous review from 2 years ago..... I love that I get to take my time and order without feeling rushed and it's ready when I arrive!!)
  • Five stars before glitch Aug 13, 2018

    By Viewer2015
    Update: I was finally able to reset password, store connectivity seems to be up and running again. Moved to 4 stars until the app proves it will work seamlessly again like it did the first two weeks after downloading... if no more issues will move to 5! Original: This app is fantastic... until it kicks you off and won’t let you back on. I guess I was using it too frequently! Seriously though, the app is attractive, user friendly, and dangerous for late night cravings. However, on trying to order one night from the same store I had used it for many times before, upon checkout/submit order it told me that the connection with store was lost. I thought this to be a mistake so I tried again, and again, and again. I was starting to get nervous that maybe my order was going through and just getting run over and over. But that was not the case. Using Apple Pay, none went through but what was worse, it logged me out of the app, I couldn’t remember my password, and then the forget password functionality told me user access denied. I can’t get back into the app... I’m in the phantom zone! Taco Bell is easily losing $15/wk keeping me out of the app. Please fix this bug!!!
  • Jul 23, 2021

    By Jacob S
    This app is awsome you order the food that you want and it is ready for you when you arrive at the store, you just walk in and grab it after giving your name no waiting. It's nice for when you only have a half hour lunch break and don't have much time to waite around for them to make the food. Now all I do is order it on the way to taco bell and it is done before or right when I walk in the dore, you can even track your order to see if it is done. They also notify you when it is done. 500/500
  • Jul 26, 2021

    By Roshni Patel
    App as potential. It's easy to add food and customize everything. I like that you can see what swaps are free and how much add ons are. I used to fill out store surveys when I ordered in store so I would like to see that feature integrated into the app. 90% of the time my order is perfect and I would like to acknowledge the staff. The 10% that it's wrong, I'd also like to address it in the survey.
  • Way, way better now. Solid app. May 27, 2019

    By Argembarger
    I wrote a snarky review about how much the app would lock up, and how buggy the checkout process was. I’m really glad to see that the new version of the app is *far* superior on both fronts! I still have to knock a star off for the fact that certain screens—especially the Customize screens—can appear to fail when you open them. They are actually just loading, and dutifully populate the views after they’re done, but they are not reporting any status or progress and it makes it feel like the app is frozen or has hit an error, which isn’t great. Also, this is just an opinion, but I think it’s odd that ordering for in-store pickup indicates that they start preparing the order right away, but ordering for drive-thru indicates that they wait for me to be on-site and check in before the order is prepared. It seems like I’d always want to choose in-store pickup, so they can prepare it while I’m driving there, or at least have advance notice of the order to save a little time on both sides, and I’m confused why the drive-thru doesn’t use the same logic... Maybe the higher likelihood of being forced to wait for a long drive-thru line...? Only one transaction-spot to receive the food in the drive-thru, versus potentially multiple points in-store? I assume it was a deliberate choice. Just interesting, I guess. Other apps use GPS to detect when you’re nearly at the restaurant for that kind of thing, could be a good feature.
  • Jul 23, 2021

    By Garrett Gagnon
    Slightly difficult to use and doesn't allow you to put in certain customizations that you would request in store. For example, cannot get easy ice/no ice in drinks. Old review (I followed their suggestion to reinstall the app which worked): The app no longer functions. The cart does not show any items, regardless of how many things I put in it. This also means that I've lost out on rewards because you can only redeem the reward in the app.
  • Horrible app! Horrible, embarrassing experience! May 29, 2018

    By Dmarkusss
    I have never had so many problems with an online app as I did with Taco Bell’s app. On Thursday May 24th I made an online order for this store location 330 w northside dr Jackson ms. I submitted the order over thirty minutes before arriving to the location because I made a stop prior to arriving. The money for my order was taken from my account and when I got to the window I was yelled at and told that I could not have my food (that I had paid for) that they didn’t see any order or money. They yelled at me and made me leave the drive thru. They told me they have nothing to do with the “raggedy” app. I left and went down the road to call the customer service number for a resolution . The rep answers the phone sounding sleepy and nonchalant. She told me there was nothing she could do. It was the apps fault . That I have to wait 3 business days before I can be refunded. I called again today , Tuesday ! And was told that a refund has been requested that now I need to wait 6-10 business days for the app to refund me! I will never use this App again in my life . Thanks Taco Bell for what has been the worst fast food experience of my life ! Delete this app ! Everyone do not use it !! I promise you’ll run into an issue .
  • Jul 23, 2021

    By Michael Troester
    There's nothing particularly great about this app. It has the standard, competitive fare as far as features and options go. That said, I appreciate the online exclusives. I'm eating a custom $5 box that I made in the app. It's a great deal and exactly what I wanted to eat. They also gave me an extra taco and upgraded my chips and nachos to nacho fries!
  • Jul 22, 2021

    By Ghost Li
    the app is fine, sometimes it bugs out the order and you have to start all over again. my main gripe is with the rewards. for ordering from the company often, every tier is the same sad free $1 item. rewards should go from smaller to larger the more points you accumulate, like Wendy's will let you get any deluxe sandwich for free after a few visits. also, the fact that there's no way to "swap" (sub) a sauce without it charging you extra is BS, considering they will sub it free at the store.
  • Great App if stores were notified. Jul 2, 2017

    By BritneeRae
    Husband just went to pick up our order and they don't have tomatoes, sour cream, red sauce, avocado sauce, or the "double chalupa" which was "new featured item" or the box (combo) in association with it so basically he asked for a regular chalupa instead of double; they couldn't substitute and couldn't refund b cause they didn't have the detailed order of the cost (extra cheese, ect) so once I called him and asked why she couldn't just pull up the order number and see the details... basically she eventually figured out how to refund (I think/hope) but I keep trying to give it another shot and because of the inconsistency and inconvenience I won't be attempting again. Sad part is I still love the app but my store never knows that I've placed an order and ALWAYS has issues like they are regularly out of things (beef?!) that are on the menu and once The app allows me to order off lunch menu my store still won't make it until 11:00 even though the app says lunch is available before then.... so basically a good app doesn't mean much if the stores aren't in sync with the app. (Previous review from 2 years ago..... I love that I get to take my time and order without feeling rushed and it's ready when I arrive!!)
  • Five stars before glitch Aug 13, 2018

    By Viewer2015
    Update: I was finally able to reset password, store connectivity seems to be up and running again. Moved to 4 stars until the app proves it will work seamlessly again like it did the first two weeks after downloading... if no more issues will move to 5! Original: This app is fantastic... until it kicks you off and won’t let you back on. I guess I was using it too frequently! Seriously though, the app is attractive, user friendly, and dangerous for late night cravings. However, on trying to order one night from the same store I had used it for many times before, upon checkout/submit order it told me that the connection with store was lost. I thought this to be a mistake so I tried again, and again, and again. I was starting to get nervous that maybe my order was going through and just getting run over and over. But that was not the case. Using Apple Pay, none went through but what was worse, it logged me out of the app, I couldn’t remember my password, and then the forget password functionality told me user access denied. I can’t get back into the app... I’m in the phantom zone! Taco Bell is easily losing $15/wk keeping me out of the app. Please fix this bug!!!
  • Jul 23, 2021

    By Jacob S
    This app is awsome you order the food that you want and it is ready for you when you arrive at the store, you just walk in and grab it after giving your name no waiting. It's nice for when you only have a half hour lunch break and don't have much time to waite around for them to make the food. Now all I do is order it on the way to taco bell and it is done before or right when I walk in the dore, you can even track your order to see if it is done. They also notify you when it is done. 500/500
  • Updated, the app is great now! Jul 5, 2020

    By abelcf16
    Unfortunately there’s no way to give this app zero stars, or I would. Had the app a couple years ago, and was triple charged on the app for a $50ish order, then reassured that two of the charges would be refunded. Didn’t happen until extensive phone calls were made, so I deleted the app, no big deal. I figured, as a year or so went by, the bugs would be worked out, and got the app again last year. Couldn’t log into my account, or even create a new account. Deleted again. Today, I decided to try it again. Surprise surprise. Can’t log into or create an account, and now the app won’t even allow me to select a location to start. If I’m the only one, then awesome. Keep up the hard work, but if this is a common occurrence, why even have the app available to the public? Hope this review helps, and best wishes to the developers! Update: I decided to give the app another shot today. It worked great for us this time so I wanted to be fair and not leave the rating at one star. Developers, whatever you did, great work! Please keep it up, as we look forward to continuing its use. Thank you!
  • img Community

    This app is the worst Feb 3, 2021

    By Skye Estrada
    This app doesn't work at all. It is so frustrating to use. What is the point of having it if you can't even use it. It let's you select what you want but it doesn't take the payment, it just keeps going back to the time for pickup. SO ANNOYING AND USELESS!!!!
  • Ordering made 10x more difficult Dec 4, 2018

    By Liza1276
    I've tried using this app 3 times. The first two times I selected which location I wanted it at and somewhere along the way it chose a different store across town and I didn't find out until I was at the one I wanted to order from. I even payed special attention the second time to make sure it wasn't user error and it still somehow changed it. I waited in a 30 minute line twice both times because the service was slow and I didn't find out that it wasn't at that location until I was at the window. That's 2 hours of waiting overall for a taco! If it wasn't too late to have gone inside to get it but at that point only the drive thru was open. The third time I tried using it wasn't as bad but I like jalepenos so I tried adding them to my order and the option was there but every time I tried selecting it, it either didn't even show that I tried adding them but every now and then it would show it checked off for a split second before unchecking itself, I tried it with multiple different food items to make sure it wasn't just that my item couldn't have jalepenos added to it. It wouldn't let me add it to a single item. And I can't find any explanation for it. This app is supposed to make ordering easier but it's done nothing but add 10 times more stress to trying to get food. The restaurants weren't at all helpful when I explained the situation. At this point in about ready to give up on taco bell altogether and use the mcdonalds app next time.
  • Jul 25, 2021

    By Luke Roylance
    I hate this app because it is basically worthless. I have a hard time ever ordering on it cause I always get an error message. Uh oh it says and that happens often sometimes you can update the app and it will work again but sometimes you just have to wait. Today I uninstalled the app and reinstalled it and still got the uh oh error. I hate that I can't get my custom $5 box when the app is not working.
  • Charged my card but didn’t place my order? Feb 2, 2021

    By User5438
    This app is by far one of the worst apps for a food establishment. I like being able to pay contactless when I eat out nowadays and also have the convenance of having it ready to pick up. The app was already buggy while trying to add items and once I got to checkout it decided to give me an error message as soon as it took my Apple Pay stating “sorry something went wrong...” BUT STILL CHARGED MY CARD with no order placed or history of a order placed ( I called to make sure that the location I was trying to place pick up did or did not receive any order under my name). This is ridiculous and an overall terrible experience. They make it so difficult to even find where / how contact the support. Luckily after some googling I was able to get hopefully somewhere via sending an email. Their number is only available from 8am-4pm what about “after hours” as most people eat dinner after 6pm or 7pm! Plus I saw the wide spread issue discussed that I am having with having your card charged without an order placed or being able to pick up the food you paid for. I will be uninstalling the app / not be using the app + suggesting that others do the same. Waste of your time and money. Also an additional side note why the did you take away all the things people actually enjoyed eating from Taco Bell with weak overhyped replacements. The fiesta potatoes + pico de gallo were literally one of the reasons I went to Taco Bell instead of Del Taco.
  • Jul 25, 2021

    By Carrie Scott
    I have tried to uninstall and reinstall this app several times. It let's me add my order but I can't check out. Online ordering has the same issue. I'm about to give up on Taco Bell all together. Still sucks! Ordered and paid for my food through the app. When I got to the restaurant they said they weren't accepting online orders after 11pm. They told me to get a refund through the app. Tried to contact for a refund and the email won't even go through.
  • Doesn’t work when needed Jun 19, 2021

    By Tengunami
    I’ve had the app for the longest time to keep up with their menu changes; unfortunately, it doesn’t provide an updated menu (at least for my area). As a result, despite the store no longer offering a limited item on the menu, they still offer it in the app. I figured: maybe it’s just an incentive from ordering from the app? Not that it matters, b.c I hate how every fast food restaurant wants you to preload your payment methods. Still, I got taco bell gift cards recently, so I decided to order their cravings box. This particular limited item is only available through the app. I decided I’d preload my gift cards onto the app to try to get this item; unfortunately, the app wouldn’t even accept my order submission. The store I went to most definitely took online orders, but it seems their system likes to act up. It was already annoying that they made the item only accessible through the app, but when their system decides ‘go to the next taco bell to get this item instead’, I may as well just uninstall the app from my phone at this rate, and spare myself the inconvenience. Thus, that’s what I’ll do. Seriously, considering all of the above, what the heck is it good for? Compared to all of the restaurants with apps, this one seems to be among the most meaningless ones to have… Taco bell had literal years to win me over with the app, and I genuinely wanted them to; regrettably, it’s just an outright disappointment I refuse to entertain any further.
  • Jul 23, 2021

    By Nelson Pacheco
    This app is a great idea and loved when it came out. Used to work well but now I can't add gift cards to my account and I'm giving two stars because I've tried reaching out to customer service but they were zero help. I was told someone would contact me and its been weeks and months with zero contact. Step up your customer service taco bell.
  • Failure after failure Nov 22, 2018

    By iThaiger
    The interface is very touchy and the screen jumps all over the place. It finds my closest Taco Bell. I eventually manage to order my food. It takes my email, phone number and credit card. It tells me my food will be ready in 10 min. My credit card is charged but no email receipt. So I wait. Nothing. I arrive more than 15 min after the charge hit my credit card. No order. No food. An employee tells me I need to log into my account to show her the order. I showed her the app. It does not ask for a password or name, just email, phone and credit card. Only the email can be used but a password is needed. The manager tells me I cannot get food because I have no receipt and I cannot get a refund because I ordered through the app and not his store. I have to take it up with customer support. Fine. It’s at this point when I realized if I reopened my app, as if to start a new order it saved my info. But it shows no order. Whatever. I’m hungry, I’m here. I go to the register and repeat my order to the woman at the register, she stops me and tells me one of the meals I ordered doesn’t exist. In the app, for this particular store, there was a meal containing 2 chalupa supremes, a taco and a drink. So I asked about it again as it is also offered on Taco Bell’s website. The cashier’s words were “that combo does not exist in any Taco Bell anywhere””there is no Taco Bell where you can order that.” So I left without food that I already paid for.
  • Jul 13, 2021

    By Lauren Massie
    It won't let me log in. Saying it's too busy. Has me wait 5 minutes before trying again. Then I try again and it has me wait 5 more minutes. Also, the one time it did allow me to order, the order wasn't ready whe. I picked it up. I had to sit there and wait for them to make it, because they didn't get it right away. Not sure if that was a Taco Bell issue or the app.
  • … wish I could have used the app. Jan 12, 2019

    By Kawaii_Hime_Ceres
    I decided to open up my Taco Bell app and give it a try. I’ve had it for a long while but just didn’t use it. First things first… completely new app. No big deal. I wasn’t to familiar with the old app. I knew I had an account. Go to sign in and it says access denied. Go to recover my password and it says something similar. So I thought maybe new app new log in. Go to create, email is in use. Delete the app and reinstall. Now it’s working and we’re logged in! I use a lot of apps to order but this one didn’t feel user friendly to me at all. I finally found the coupons. There’s one for 15% off. Great! How hard can this be… we’re just ordering some food after all. I clicked on the grande box. The one with tacos and burritos. Get the burritos in, everything’s going smoothly. Go to the tacos. Soft tacos. I needed these to be customized three different ways. Put the first one in. Go to start the second specialty set. It’s lumping those with the first soft tacos I set up. I deleted and tried again. I repeated this process several times before showing my IT boyfriend the issue I was experiencing. I wanted to make sure I was doing it right. Yep. I was doing it right. Again and again. After about the sixth try I gave up. We aren’t a family who will all eat the same type of soft taco. So no 15% off for me. Nope. Why you ask… because I went through the drive through. Coupon states only good for mobile or online ordering.
  • img Community

    This app is the worst Feb 3, 2021

    By Skye Estrada
    This app doesn't work at all. It is so frustrating to use. What is the point of having it if you can't even use it. It let's you select what you want but it doesn't take the payment, it just keeps going back to the time for pickup. SO ANNOYING AND USELESS!!!!

No reviews available

  • Horrible app! Horrible, embarrassing experience! May 29, 2018

    By Dmarkusss
    I have never had so many problems with an online app as I did with Taco Bell’s app. On Thursday May 24th I made an online order for this store location 330 w northside dr Jackson ms. I submitted the order over thirty minutes before arriving to the location because I made a stop prior to arriving. The money for my order was taken from my account and when I got to the window I was yelled at and told that I could not have my food (that I had paid for) that they didn’t see any order or money. They yelled at me and made me leave the drive thru. They told me they have nothing to do with the “raggedy” app. I left and went down the road to call the customer service number for a resolution . The rep answers the phone sounding sleepy and nonchalant. She told me there was nothing she could do. It was the apps fault . That I have to wait 3 business days before I can be refunded. I called again today , Tuesday ! And was told that a refund has been requested that now I need to wait 6-10 business days for the app to refund me! I will never use this App again in my life . Thanks Taco Bell for what has been the worst fast food experience of my life ! Delete this app ! Everyone do not use it !! I promise you’ll run into an issue .
  • Great App if stores were notified. Jul 2, 2017

    By BritneeRae
    Husband just went to pick up our order and they don't have tomatoes, sour cream, red sauce, avocado sauce, or the "double chalupa" which was "new featured item" or the box (combo) in association with it so basically he asked for a regular chalupa instead of double; they couldn't substitute and couldn't refund b cause they didn't have the detailed order of the cost (extra cheese, ect) so once I called him and asked why she couldn't just pull up the order number and see the details... basically she eventually figured out how to refund (I think/hope) but I keep trying to give it another shot and because of the inconsistency and inconvenience I won't be attempting again. Sad part is I still love the app but my store never knows that I've placed an order and ALWAYS has issues like they are regularly out of things (beef?!) that are on the menu and once The app allows me to order off lunch menu my store still won't make it until 11:00 even though the app says lunch is available before then.... so basically a good app doesn't mean much if the stores aren't in sync with the app. (Previous review from 2 years ago..... I love that I get to take my time and order without feeling rushed and it's ready when I arrive!!)
  • Five stars before glitch Aug 13, 2018

    By Viewer2015
    Update: I was finally able to reset password, store connectivity seems to be up and running again. Moved to 4 stars until the app proves it will work seamlessly again like it did the first two weeks after downloading... if no more issues will move to 5! Original: This app is fantastic... until it kicks you off and won’t let you back on. I guess I was using it too frequently! Seriously though, the app is attractive, user friendly, and dangerous for late night cravings. However, on trying to order one night from the same store I had used it for many times before, upon checkout/submit order it told me that the connection with store was lost. I thought this to be a mistake so I tried again, and again, and again. I was starting to get nervous that maybe my order was going through and just getting run over and over. But that was not the case. Using Apple Pay, none went through but what was worse, it logged me out of the app, I couldn’t remember my password, and then the forget password functionality told me user access denied. I can’t get back into the app... I’m in the phantom zone! Taco Bell is easily losing $15/wk keeping me out of the app. Please fix this bug!!!
  • Jul 23, 2021

    By Jacob S
    This app is awsome you order the food that you want and it is ready for you when you arrive at the store, you just walk in and grab it after giving your name no waiting. It's nice for when you only have a half hour lunch break and don't have much time to waite around for them to make the food. Now all I do is order it on the way to taco bell and it is done before or right when I walk in the dore, you can even track your order to see if it is done. They also notify you when it is done. 500/500
  • Updated, the app is great now! Jul 5, 2020

    By abelcf16
    Unfortunately there’s no way to give this app zero stars, or I would. Had the app a couple years ago, and was triple charged on the app for a $50ish order, then reassured that two of the charges would be refunded. Didn’t happen until extensive phone calls were made, so I deleted the app, no big deal. I figured, as a year or so went by, the bugs would be worked out, and got the app again last year. Couldn’t log into my account, or even create a new account. Deleted again. Today, I decided to try it again. Surprise surprise. Can’t log into or create an account, and now the app won’t even allow me to select a location to start. If I’m the only one, then awesome. Keep up the hard work, but if this is a common occurrence, why even have the app available to the public? Hope this review helps, and best wishes to the developers! Update: I decided to give the app another shot today. It worked great for us this time so I wanted to be fair and not leave the rating at one star. Developers, whatever you did, great work! Please keep it up, as we look forward to continuing its use. Thank you!
  • App is much better but still has issues Jul 27, 2019

    By MC_Ham
    I’ve had no issues with the app until the past couple of weeks. I pulled up, placed my order, and noticed that the app started acting glitchy. It froze and then took me back to the menu. Hmm.. so I looked at my email to see no confirmation, but when I looked at my bank account it took out the money so I walked inside and told them what happened. The manager came up and told me they didn’t get my order so I showed him my bank transaction. To prove I bought it and they made it for me. You could tell he was just as frustrated as I was. Yesterday I was at a different location, I pull up change and confirmed the new address and places the order. I walk in.. the employees didn’t get my order! I was like what?? So I look at it and it sent it to another Taco Bell 🤦‍♀️ and it’s like not even close to where I was. Neither stores can do anything there about it. Luckily there is a number for Taco Bell that they gave me and they were super nice, so I’m waiting on my money but man what an inconvenience. Still love Taco Bell though! Will probably skip the app for a little while lol
  • I am updating my review again - glitches were fixed and the app works well! Jul 1, 2021

    By M in Pennsylvania
    This app is now a pleasure to use and really works well! Five Stars - well done developers! My previous review follows: They did fix the issues that I complained about! Bravo! The app works much better. I can order food, customize and check out! The app is easier to use and now has rewards. The app is still a little glitchy, and says “something went wrong on our end” too much. Fix that and my review would be 5 stars. My old review follows: I used to love this app. I can easily find the nearest Taco Bell, see what's on the menu, see calories, and customize my meal. But every time that I try to submit my order and check out, it says that there is a problem with my payment source. I get the same message regardless of which payment source I use, and there is actually nothing wrong with any of them. The point of a mobile app is to be able to order food, and this one won't let me do that. Please fix this.
  • Broken Jul 28, 2020

    By MikeAnastasia
    I’m giving it 5 stars because I’m not one of those people who needs the world to burn when something doesn’t work, but there’s a glitch in the new rewards system that I hope someone sees. When you select a reward, you also have to add it to your order. That’s fine but, should you mistype or something, you can’t remove the reward. The problem is that the app’s built-in “don’t forget your reward” tool won’t let you complete the order unless you select that item. I checked the reward, didn’t want it and couldn’t delete it. Restarted the app, redid the order and it couldn’t be submitted/paid for because that error keeps coming up. I eventually just took the reward. I did that three days ago and now, on a separate order that I didn’t even look at rewards for, I’m still getting the “don’t waste your reward” error. Because of how it’s built, I press “OK” and it grays-out the payment option, so I now can’t submit any more orders until this is fixed.
  • Worse app I’ve ever used Jun 5, 2021

    By Ravi Kanubhai patel
    I and my family decided to order our food using taco bell app. we spent good amount of time to select food. when it came to payment step . i added my card and it said use another payment method. which is weird. i tried my second card same thing. then third card same thing . third card transaction go through but app got hang on payment page saying use another payment method then i tried my debit card same thing. i got so mad and call customer service and that lady told me r u using chase card. I said nope. she said let me take a look. this whole process took close to an hour. then she told me that there is system wide issue. so I am sorry that is what her response. anyways I would say hire smart tech people. so business does not get impact on revenue side. Finally I ended up going store and that store also mess. quality and quantity was not there. CTO need to be replaced. This is my worse day working with such a stupid app.
  • Don’t waste your time on this app. Jun 23, 2020

    By Saucy Boss $$
    I used this app once and it was awesome. The next time I used it, I submitted my order and picked my normal location that I go to. It showed that they received my order, when I showed up they claimed that they never received the order and that I had to wait for them to receive the order. I waited 5 minutes and checked again because I didn’t want to just order it again and get charged twice in my credit card. After 10 minuted they still didn’t receive my order and I decided to just cancel the order. I showed the workers my phone so that they new it was the right location and even the order number and they couldn’t figure out why it wasn’t showing up on their end. I guess the app is made by a 3 party company and had some flaws in their programming. Just don’t waste your time on the app and order the normal way so you don’t end up mad like me.
  • Jul 26, 2021

    By Roshni Patel
    App as potential. It's easy to add food and customize everything. I like that you can see what swaps are free and how much add ons are. I used to fill out store surveys when I ordered in store so I would like to see that feature integrated into the app. 90% of the time my order is perfect and I would like to acknowledge the staff. The 10% that it's wrong, I'd also like to address it in the survey.
  • Way, way better now. Solid app. May 27, 2019

    By Argembarger
    I wrote a snarky review about how much the app would lock up, and how buggy the checkout process was. I’m really glad to see that the new version of the app is *far* superior on both fronts! I still have to knock a star off for the fact that certain screens—especially the Customize screens—can appear to fail when you open them. They are actually just loading, and dutifully populate the views after they’re done, but they are not reporting any status or progress and it makes it feel like the app is frozen or has hit an error, which isn’t great. Also, this is just an opinion, but I think it’s odd that ordering for in-store pickup indicates that they start preparing the order right away, but ordering for drive-thru indicates that they wait for me to be on-site and check in before the order is prepared. It seems like I’d always want to choose in-store pickup, so they can prepare it while I’m driving there, or at least have advance notice of the order to save a little time on both sides, and I’m confused why the drive-thru doesn’t use the same logic... Maybe the higher likelihood of being forced to wait for a long drive-thru line...? Only one transaction-spot to receive the food in the drive-thru, versus potentially multiple points in-store? I assume it was a deliberate choice. Just interesting, I guess. Other apps use GPS to detect when you’re nearly at the restaurant for that kind of thing, could be a good feature.
  • Jul 23, 2021

    By Michael Troester
    There's nothing particularly great about this app. It has the standard, competitive fare as far as features and options go. That said, I appreciate the online exclusives. I'm eating a custom $5 box that I made in the app. It's a great deal and exactly what I wanted to eat. They also gave me an extra taco and upgraded my chips and nachos to nacho fries!
  • Useful but not always reliable Jun 5, 2017

    By Buckeyenut33
    First, the app isn't optimized for iPhone 6 or 7 plus models and the widescreen resolution is kinda annoying. Second, submitting an order vs. "checking in" at the pickup location don't always sync well. It tells you to wait until you arrive, but there's often 10+ min delay between my check-in time and when the order finally queues at the restaurant. Kinda defeats the purpose of the app's supposed convenience and time-saving abilities lol. Third, there is nowhere in-app to add special instructions or requests for the order (i.e. extra sour cream on the side). You have to make those requests at the restaurant, but adding a simple instruction at TB is like asking them to perform brain surgery. And when you tell them you want the extra items on the side (which you already paid for in-app) 99% of the time they charge me AGAIN at the window. Lastly, the app should decrease the odds of TB screwing up the order since I'm placing it myself and making sure it's correct. And yet they NEVER get it correct lol don't seem to have this issue at other restaurant apps (chipotle, subway, etc.) & I've tried at numerous TB locations, so it's super frustrating. The app works well for most part but the human element in-store is still a massive problem.
  • Great app, IF it’s working! Sep 7, 2019

    By TMCS121212
    This was a great app! I was using it quite frequently, until it suddenly stopped working. There were a few glitches here & there (it wouldn’t find restaurants in the area, although I had ordered in the same place before, and wouldn’t let me sign in), but after a day or two, it started working again. I was hoping the glitches would get fixed, so it would be more reliable. However, it suddenly stopped working completely - won’t let me log in, won’t let me reset my password, I’m totally locked out. I can’t find anywhere online to get help either. If this issue can be fixed, I would say it’s a great app, but until then, it’s useless. Update, 9/7/19 I want to love this app, but it just won’t work right. Previous problems were finally fixed, and now, for the last couple of months, the app will not let me check out to pay & finish the order. I deleted the app today & reloaded it to my iPhone XR, and it looks like it lets me pay, but then ultimately, it gives me an error, and the store doesn’t get the order. Very frustrating. I wish the app would get fixed!!!
  • App works great. Employees mess up the order Jul 21, 2019

    By Gadordawg
    Very easy ordering and modifying the order. The big problem his employees not paying attention. Last time I ordered from 60 Vandenburgh Avenue In Troy New York. I ordered a burrito with no guacamole and instead they put so much in the Burrito it was oozing out of both ends. Which I didn’t find out until I was back home. And this was not the only time stuff like this happened. We’re given the option to change the product we’re purchasing. Like myself ,I don’t like the refried beans or the sour cream. So I usually remove them and add black beans and guacamole. But then when I pick it up and get home and look at the product it ends up having sour cream and refried beans after I paid extra for add-ons that I wanted. and I know it’s not all the stores and I know it’s not all the employees. Maybe somehow on the screen that the employee is looking at if anything is removed or anything added would be lit up in different colors. Maybe it’s already that way I don’t know. But when you’re the only customer at the store and they mess up the orders. It gets old pretty quick
  • Great for ordering, not so great for paying Jan 4, 2021

    By +jetthehawk+
    I’ve made quite a few orders on the app and I can say that it’s been really easy to navigate the menu and make my orders. It’s nice that I can schedule a time to get my food too. I only have one gripe, though, and it’s kinda major. It’s paying for the food. For some reason, for every order I’ve done, I’ve tried paying with my debit card but the app won’t let the payment go through. I triple-checked my card info and it was all correct, so I don’t know why I couldn’t pay. When I tried my credit card, it went through first time. Why does only that one work? I just don’t get it. And I’d much rather pay with my own money rather than with credit. I know I could just pay with debit card at the store, but that just defeats the purpose of the app in getting points and rewards, and I’d really like to get rewarded for my orders. I hope this issue can be fixed soon, but other than that, the app is great. I recommend it.
  • Should be simple Jun 22, 2019

    By Little gardener4570
    I got the app because my cell carrier gave free tacos through the app. While the concept was good, it takes so long to load that it makes it annoying. When trying to customize an order, I’d rather see the words than the pictures if it means the app won’t crash. It shouldn’t take 15 minutes to place an order for a #8 combo with no lettuce. You have to individually click on the item you want changed for each item in the combo- which I understand the logic for, but it increases the likelihood that the app will crash each time. Then once you finally get it placed, the restaurants don’t seem to know what to do. Many problematic experiences at every location we tried. Also, when trying to save a customized order for a combo, it will say customized - but those edits disappear from the instructions to the restaurant it’s being sent. This mistake can only be seen when I click on the item to review it at checkout. That pretty much makes the “favorite” function useless. Not to mention that those “favorite” items disappear randomly from my account from one week to the next. If you like all the menu items exactly the way they are normally made, then this app shouldn’t be too bad. But if you want extra sauce, or no sour cream,..., you need to have patience. FOLLOW UP: The app worked perfectly for the first time, even the “favorites” feature! I’m impressed by how quickly these issues were fixed. Thanks.
  • Will not return until I can use the app Sep 11, 2019

    By LoveBrownies&IceCream
    Update: upped star rating from 1 to 2 because tech support WAS working with me to get the app to allow me to login. As of now, the app still will not allow me to login and I’ve not hear from tech support for weeks. In the last month I’ve tried to order through the app 3 times. Each time I was soooo mad after sitting in the parking lot trying to get my password to reset (I’ve even tried to reset it before I go there) that I left in a huff! I’ve even tried to order through their website over the last year, it worked approximately 10% of the time. I think it’s been a year since I actually bought anything from Taco Bell. Don’t get me wrong. I love Taco Bell, but it pisses me off when I can order my husband’s fast food “curbside” at McDonald’s in less than 5 minutes (and it works every time) and Taco Bell’s app does work. That means I have to have McDonald’s food! Please fix the app for everyone.
  • Jul 23, 2021

    By Garrett Gagnon
    Slightly difficult to use and doesn't allow you to put in certain customizations that you would request in store. For example, cannot get easy ice/no ice in drinks. Old review (I followed their suggestion to reinstall the app which worked): The app no longer functions. The cart does not show any items, regardless of how many things I put in it. This also means that I've lost out on rewards because you can only redeem the reward in the app.
  • Jul 22, 2021

    By Ghost Li
    the app is fine, sometimes it bugs out the order and you have to start all over again. my main gripe is with the rewards. for ordering from the company often, every tier is the same sad free $1 item. rewards should go from smaller to larger the more points you accumulate, like Wendy's will let you get any deluxe sandwich for free after a few visits. also, the fact that there's no way to "swap" (sub) a sauce without it charging you extra is BS, considering they will sub it free at the store.
  • Jul 13, 2021

    By UhJuanbo
    All good except how horrible it is to order a custom $5 box. Every time, whether i customize it or use my saved favorites, the custom part does not get added on. The receipt from the store every time shows a normal box with no customs. Beef instead of steak, tomatoes i asked not to have, and i get chips and cheese instead of cinnamon twists. Every. Time. Please fix it it makes the customization absolutely pointless.
  • Great App-But No Offers Anymore Jun 22, 2017

    By SCHMEGGA
    The app works great. I like being able to customize my order. I always just hit the button saying "I am at the store" about 3-4 minutes before I pull up to the store and it is "usually" ready within a few minutes after I actually arrive. The downside is that I have not been using it much anymore. There used to be "offers" available every time u used the app. Sometimes it was 10% off your whole order or maybe a free item or upgrade. There hasn't been an offer on the app in what I would guesstimate to be about a year. When offers were available I used to stop by the one near my workplace all the time. Now there is a Taco Bueno and a Taco Casa not far from the Bell. I opt to stop at those 2 places much more frequently now, when in the past I almost never did. Maybe someday Bell will wake up and start providing "offers" again and then I'll go back to my routine of grabbing a bite there. Until then my very routine business will often go to other local businesses since I'm not saving anything with Bell over them.
  • No root beer option. Jun 21, 2021

    By lilith nightriver
    The app has is issues like other apps. Like the other day it didn’t put my order threw then told me I had to change my password and then would not let me log in. Items not adding. And then sometimes there’s suddenly like 10 of that item added on. Or it keeping your last order in the cart even tho you already ordered, so now you have to manually remove everything and if your not paying attention you will end up ordering it all again. Glitches saying that item isn’t available when it is. I’m hoping this most recent update has fixed all that. But they have not fixed the issue of being able to order root beer. Before this update you could at lest click the option fountain drink. And then tell them when you get there. But now you have to pick the drink. Even tho Taco Bell sales root beer it will not let you pick it. Some time it will only allow you to pick between a few select drinks like just Pepsi and mtn dew. That’s the biggest thing that bothers me about the app.
  • The Taco Bell Rewards is a joke. Nov 30, 2020

    By ralphie702
    I did it! I got to the “HOT” reward level. A free bean burrito? I think I’ll let it ride to the “FIRE” level! Surprise, Surprise! I get an email 3 days before Thanksgiving that says my “HOT” reward is expiring in 2 days, which just happened to be on Thanksgiving! So I tried to order right away before I lost my reward, and I couldn’t because online ordering, nor ordering through the app, was not working, and the REWARD has to be ordered through the app! Online ordering didn’t work for 2 days, and the third day was Thanksgiving when they were closed! So I lost my reward, because I was trying to save up to the “FIRE” level. I have alot of restaurant apps with rewards, and none of them expire if you are actively patronizing the business . Who ever heard of a rewards program that encourages you to save to the TOP level, but doesn’t allow you to actually get there?? To summarize, the rewards plan is useless for the fire level. The app crashes for days at a time. DISAPPOINTING.
  • It’s an ok app Dec 8, 2020

    By Friesrich40
    I was really excited to see one of my favorite restaurants has an app! I wasn’t aware of the app until I saw an ad for the free chalupa box, but I guess this has been around for a couple of years actually?? The rewards system is pretty cool. And I’m excited to start earning rewards! My main problem with this app is the payment methods. I’ve tried to connect a gift card to my account and it says the card doesn’t exist. I even connected this card to my account via the website, yet it still wouldn’t work or load up on the app. Also whenever I try to connect a credit card it pops up with an error message and kicks me out. I also wish the app was more user friendly. It was slightly inconvenient that I really couldn’t find my way around the app. I was just kind of confused about how to order and how the rewards program works. However, I did eventually find the “how it works” tab. One other small bug I’ve found is favoriting menu items. I’ve favorited some items like the grilled cheese burrito and the quesarito, but the favorites tab says I haven’t favorited anything yet. I go back to favorite those menu items again, and the app tells me I’ve already favorited the item. Again, nothing big but still slightly inconvenient. I love that Taco Bell has an app and I can’t wait to keep using it! I know it’s still kind of in beta testing, but I’m excited to see how it progresses!
  • Where are the offers? Aug 29, 2018

    By TacoBellQueenLB
    I’ve had this app for MONTHS and have placed MANY orders on it and I have yet to receive any type of offer. Other fast food chain apps constantly have coupons on their app. I love Taco Bell, it is my favorite fast food restaurant, I just wish they would get it together with these offers! My birthday just passed and it would’ve been nice to get a free meal or taco or something! Other than that, I love the convenience of the app. I LOVE that I can customize my order and tell them to put less sauce/cheese, even though it’s not always done by the employees. I’ve had a few glitches here and there where the store never received my order, but they never made me pay again and they just made my order for me. If there were ever offers I would totally change my review to 5 stars, but what is the point of an offers tab if there’s never offers? I’ll just be here waiting, with my cheesy Gordita crunch 🌮(with beans instead of meat, less cheese, and less sauce)
  • Good but not great. Feb 5, 2021

    By DOGZ146
    Last time I ordered Taco Bell was August 9, 2020. I ordered via the mobile app. When I was submitting my (already on file) payment info to complete the process of placing my order, the app prompted an error: that my payment information had some problem. In order to work around this, I had to re-enter all my payment information. Today, February 4, 2021, the same thing happened-and I already had two of the exact same payment options (pre-populated with the correct info), neither that would suffice for the app. So, I had to re-enter my payment information again (making a second duplicate). None of the other fast food apps have this problem. I order via apps because they are meant to provide convenience and I always appreciate the exclusive incentives they offer, enticing me to do business with them, but a reoccurring erred payment process and weak loyalty program (w/o any deals whatsoever) dissuades me from being a patron.
  • Works fine usually Dec 10, 2020

    By Dynastyjustin17
    Before the update ~6 days ago I only had one problem and that is my card will randomly decline and I have to run it again. I’ve even had to re-enter the exact same payment information again. More recently, my favorites disappeared from my list and I cannot add any favorite items back because they are “already a favorite”. So that’s a really really annoying bug that should never have happened. Thought that would be fixed on the next bug fix update but after downloading the x.10 update today it is still broken. Last slightly annoying thing is Dr Pepper is not an option under drinks and I have to put in a random drink and correct it at the window. The employees aren’t always receptive to that and make the wrong drink anyways. Then when at the window, particularly yesterday, the woman was visibly irate with having to remake the drink, despite me explaining it to her at the drive thru speaker.
  • Jul 23, 2021

    By Nelson Pacheco
    This app is a great idea and loved when it came out. Used to work well but now I can't add gift cards to my account and I'm giving two stars because I've tried reaching out to customer service but they were zero help. I was told someone would contact me and its been weeks and months with zero contact. Step up your customer service taco bell.
  • Major Flaws Jun 4, 2020

    By Brian W. II
    Let me start by saying I have used many different apps through the App Store for food services and restaurants. This app, by far, has caused me the most headache for trying to figure out what I want to eat. The first thing that happens when opening the app is it displays an error message stating “Oops! Well this is embarrassing...” the message goes on for longer. It leaves me with a button to go to the home page. I press the button and does just that. At the home page, or menu as it takes me to, if I click on any category of food so I can figure out what I want to eat, it displays the same error and takes me back to the menu. The only way I can get to see the menu is the top slide bar with the categories. By the time I figure out what I want, I could have ordered at the drive-thru and paid. Since I have been experiencing this flaw since installing, I have never used the app to order food. Other apps have given me such great results and streamlined the ordering process, unfortunately, this app is an inconvenience. I truly refuse to use the app as I have been having many issues. If this is how a more personalized experience feels then it is a disgrace to have this app anywhere near my phone. Two stars for a review is being generous. The reason for two is I was able to still find what I wanted to eat, but nothing else redeems the rest of the stars.
  • Jul 14, 2021

    By Kirstin Hahn
    The app used to work but for the past two weeks it says my picked location is closing soon so I have to select another store (uh.....it was between 12pm and 2pm every time. I was at work). So I haven't eaten there in a while. The app helped with my mere 30 minute lunch break at work so if the app doesn't work, I don't order. I've checked for updates and rebooted with no improvement. Zero issues with all my other apps.
  • Always glitches Feb 11, 2021

    By flutesp
    I’ve been using this app regularly for about a year due to COVID, but there are always glitches going on. First, my past orders never show up in the past orders section. Second, I often order the same things with the same modifications. I have saved these items as favorites, but they never appear under my favorites section. But when I try to add them as a favorite again, I’m told it’s already a favorites item. So instead of making it easier on me, I have to go through the hassle of adding the same modifications every single time. Third, it saves my card info without asking me if I want it to save. And if the card info is already saved, it will still save it as a new card...so the same card is listened multiple times. I don’t want my card info saved at all so I always have to go in and delete them. Last, for the last 2 or so months, reward points stopped working for me- but I’m still getting emails about having points to use up before the expire. I keep my app updated in hopes the glitches will get fixed, but it’s been almost a year for most of them and I’m just annoyed about it. I still use the app to order because I like that I’m having as little contact with people as possible so we can be safe, but having the same minor inconveniences for so long is very irritating.
  • Didn’t receive whole order. Dec 30, 2020

    By ivylamb
    So last night was the first time I downloaded and used the Taco Bell app instead of ordering inside/drive thru. The lady at the window was very nice and when she handed us the bag it was sealed shut, plus there was a long line and I was just ready to get home to eat and go to bed, so we didn’t bother checking. We’ve never had issues with wrong orders before so checking the order didn’t cross our minds. Unfortunately when we got home and pulled all of the food out we were missing two desserts and all of our sauces we asked for. I checked the receipt to see if I made a mistake when I placed the order online since it’d been my first time using the app, and everything was correct on the receipt. We didn’t want to make the drive back to the store and wait in line again, so we just took the loss. Even better, when we finally started eating, I figured out the steak quesarito wasn’t even made right with the ingredients that was listed on the app. I was hungry so I ate it anyways.. with no sauce. I’m not saying I won’t go back, it’s just that Taco Bell has never disappointed this Taco Belle before. I’m not sure if the items were overlooked or if there is something confusing that just happens with the online/APP orders or what. I just thought I should leave this here. *Happy New Year*
  • Good idea but needs improvement Mar 31, 2021

    By Shwhiwnxpwiwbdja
    I love the idea of the rewards system but the app as a whole definitely has some glitches. To start off, every time we order through the app we have used the drive-thru pick up option and both times the employees did not start working on our order until we arrived at the pick up window. They said the order was not appearing on the screen that they look to for orders. I think there needs to be some attention given to the importance of online orders because they seem to be an afterthought. We waited so long in the line because of the online orders taking up so much time and clogging up Drive they process. It needs to be streamlined because ever since it’s been introduced it’s slowed down the drivethru process immensely. The next issue was that when I went to redeem my first reward (Doritos locos Taco) it just kept not working. No matter how many times I added it to my cart using the redeem button it just wouldn’t register the discount. Now I had to order a taco that I did not want to pay for. I hope these glitches can be figured out soon because these are major reasons to stop using the app altogether.
  • Could be cool, but… Jun 15, 2018

    By Ddddagggg
    I think it’s the dumbest thing in the world to have an app where you can order your food ahead of time, or at least select your food ahead a time, but yet you still have to go to the restaurant and wait. I’ve never heard of such a thing… Thank God pizza places don’t make you do this. McDonald’s kind of does this too, but at least their App like recognizes when you’re at the store and they start making your food so if there’s a line through the drive-through you can still skip it. Taco Bell Avenue literally saved you no time at all… And they used to have coupons and specials which made it pretty sweet but I’m pretty sure they don’t even have those anymore or at least I haven’t seen them in a long time. But with the Taco Bell app they literally don’t start making the food until you arrive and tell them at the drive-through that you’re there… So it’s “fresh “...I appreciate the desire for freshness however I would rather it be made and ready for me by the time I arrive… Sitting there for two or three minutes while I am driving to the restaurant doesn’t make it any less fresh
  • Please fix rewards & current menu items! Feb 23, 2021

    By Tribal kitty k
    Taco Bell app is okay. It lags a lot of times no matter what location or state I’m in. Something I really don’t like about the Taco Bell app is that it doesn’t have the Limited menu items on their app for example “Nacho Fries.” It’s not even located in the “New” category which if it’s not a regular menu item it should be in there at least. Also another thing I don’t like about Taco Bell is that if you order in person or in drive-thru there’s no way to upload your missed transactions for Taco Bell rewards you’re only rewarded points for ordering in the Taco Bell app. Which I have no problem ordering through the app I prefer it however if you don’t have what people want to eat on the app like the “Nacho Fries,” there’s no point ordering through the app. It would be a lot better if Taco Bell found a way where you could upload your receipt on their app for missed reward points just the same as Chick-fil-A does. Last week I visited Taco Bell drive-thru 4 times bc my family really enjoys Nacho Fries and that’s 4 visits of missed Taco Bell rewards point opportunities.
  • Buggy and poor location selection UI design Dec 12, 2020

    By ChocoboXV
    Selected the wrong location because of the poor map UI. Your location selection is a slightly larger purple circle (than the normal size purple circles) instead of the red checkbox. The red checkbox is your “current/default store” and when you go to choose a different store the red check mark doesn’t change to what you tapped on, it just makes a larger purple circle. Very easy to make a mistake when you’re in a rush. Just a poor UI design compared to other apps I’ve used for location selection. Additionally after placing an order, if you refresh your orders page it duplicates the order. Every time you refresh it another copy shows up. This is a visual bug only luckily but to have an issue like this from such a large company is surprising to say the least. EDIT: I apparently lost all my favorites but when I go to make new ones, it says it already exists. This app is just too buggy and I’ve had these issues for a long time now.
  • Not great May 23, 2021

    By Deviantkoala182
    I’ve used this app before and it worked fine. Used it tonight and it was disastrous. Placed my order at a specific restaurant and the app said the order was placed and all I had to do was check in at the drive thru. Pulled in to the drive thru and they tell us that they hadn’t received a mobile order. I double checked the address on my app and it was correct. Initially their only solution was that they don’t control the app and that basically it wasn’t their problem. I try to be understanding in customer service situations because I know it’s not always easy but, they left us sitting at the microphone in the drive thru for ten minutes after only saying they didn’t have an order. They didn’t do anything extra as follow up. They told us they don’t control the app but neither do I as the customer. Thankfully in the end one employee took our order and eventually got it to us. Not so sure we would’ve gotten our order if not for him.
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    This app is the worst Feb 3, 2021

    By Skye Estrada
    This app doesn't work at all. It is so frustrating to use. What is the point of having it if you can't even use it. It let's you select what you want but it doesn't take the payment, it just keeps going back to the time for pickup. SO ANNOYING AND USELESS!!!!
  • Ordering made 10x more difficult Dec 4, 2018

    By Liza1276
    I've tried using this app 3 times. The first two times I selected which location I wanted it at and somewhere along the way it chose a different store across town and I didn't find out until I was at the one I wanted to order from. I even payed special attention the second time to make sure it wasn't user error and it still somehow changed it. I waited in a 30 minute line twice both times because the service was slow and I didn't find out that it wasn't at that location until I was at the window. That's 2 hours of waiting overall for a taco! If it wasn't too late to have gone inside to get it but at that point only the drive thru was open. The third time I tried using it wasn't as bad but I like jalepenos so I tried adding them to my order and the option was there but every time I tried selecting it, it either didn't even show that I tried adding them but every now and then it would show it checked off for a split second before unchecking itself, I tried it with multiple different food items to make sure it wasn't just that my item couldn't have jalepenos added to it. It wouldn't let me add it to a single item. And I can't find any explanation for it. This app is supposed to make ordering easier but it's done nothing but add 10 times more stress to trying to get food. The restaurants weren't at all helpful when I explained the situation. At this point in about ready to give up on taco bell altogether and use the mcdonalds app next time.
  • Jul 25, 2021

    By Luke Roylance
    I hate this app because it is basically worthless. I have a hard time ever ordering on it cause I always get an error message. Uh oh it says and that happens often sometimes you can update the app and it will work again but sometimes you just have to wait. Today I uninstalled the app and reinstalled it and still got the uh oh error. I hate that I can't get my custom $5 box when the app is not working.
  • Charged my card but didn’t place my order? Feb 2, 2021

    By User5438
    This app is by far one of the worst apps for a food establishment. I like being able to pay contactless when I eat out nowadays and also have the convenance of having it ready to pick up. The app was already buggy while trying to add items and once I got to checkout it decided to give me an error message as soon as it took my Apple Pay stating “sorry something went wrong...” BUT STILL CHARGED MY CARD with no order placed or history of a order placed ( I called to make sure that the location I was trying to place pick up did or did not receive any order under my name). This is ridiculous and an overall terrible experience. They make it so difficult to even find where / how contact the support. Luckily after some googling I was able to get hopefully somewhere via sending an email. Their number is only available from 8am-4pm what about “after hours” as most people eat dinner after 6pm or 7pm! Plus I saw the wide spread issue discussed that I am having with having your card charged without an order placed or being able to pick up the food you paid for. I will be uninstalling the app / not be using the app + suggesting that others do the same. Waste of your time and money. Also an additional side note why the did you take away all the things people actually enjoyed eating from Taco Bell with weak overhyped replacements. The fiesta potatoes + pico de gallo were literally one of the reasons I went to Taco Bell instead of Del Taco.
  • Jul 25, 2021

    By Carrie Scott
    I have tried to uninstall and reinstall this app several times. It let's me add my order but I can't check out. Online ordering has the same issue. I'm about to give up on Taco Bell all together. Still sucks! Ordered and paid for my food through the app. When I got to the restaurant they said they weren't accepting online orders after 11pm. They told me to get a refund through the app. Tried to contact for a refund and the email won't even go through.
  • Doesn’t work when needed Jun 19, 2021

    By Tengunami
    I’ve had the app for the longest time to keep up with their menu changes; unfortunately, it doesn’t provide an updated menu (at least for my area). As a result, despite the store no longer offering a limited item on the menu, they still offer it in the app. I figured: maybe it’s just an incentive from ordering from the app? Not that it matters, b.c I hate how every fast food restaurant wants you to preload your payment methods. Still, I got taco bell gift cards recently, so I decided to order their cravings box. This particular limited item is only available through the app. I decided I’d preload my gift cards onto the app to try to get this item; unfortunately, the app wouldn’t even accept my order submission. The store I went to most definitely took online orders, but it seems their system likes to act up. It was already annoying that they made the item only accessible through the app, but when their system decides ‘go to the next taco bell to get this item instead’, I may as well just uninstall the app from my phone at this rate, and spare myself the inconvenience. Thus, that’s what I’ll do. Seriously, considering all of the above, what the heck is it good for? Compared to all of the restaurants with apps, this one seems to be among the most meaningless ones to have… Taco bell had literal years to win me over with the app, and I genuinely wanted them to; regrettably, it’s just an outright disappointment I refuse to entertain any further.
  • Failure after failure Nov 22, 2018

    By iThaiger
    The interface is very touchy and the screen jumps all over the place. It finds my closest Taco Bell. I eventually manage to order my food. It takes my email, phone number and credit card. It tells me my food will be ready in 10 min. My credit card is charged but no email receipt. So I wait. Nothing. I arrive more than 15 min after the charge hit my credit card. No order. No food. An employee tells me I need to log into my account to show her the order. I showed her the app. It does not ask for a password or name, just email, phone and credit card. Only the email can be used but a password is needed. The manager tells me I cannot get food because I have no receipt and I cannot get a refund because I ordered through the app and not his store. I have to take it up with customer support. Fine. It’s at this point when I realized if I reopened my app, as if to start a new order it saved my info. But it shows no order. Whatever. I’m hungry, I’m here. I go to the register and repeat my order to the woman at the register, she stops me and tells me one of the meals I ordered doesn’t exist. In the app, for this particular store, there was a meal containing 2 chalupa supremes, a taco and a drink. So I asked about it again as it is also offered on Taco Bell’s website. The cashier’s words were “that combo does not exist in any Taco Bell anywhere””there is no Taco Bell where you can order that.” So I left without food that I already paid for.
  • Jul 13, 2021

    By Lauren Massie
    It won't let me log in. Saying it's too busy. Has me wait 5 minutes before trying again. Then I try again and it has me wait 5 more minutes. Also, the one time it did allow me to order, the order wasn't ready whe. I picked it up. I had to sit there and wait for them to make it, because they didn't get it right away. Not sure if that was a Taco Bell issue or the app.
  • … wish I could have used the app. Jan 12, 2019

    By Kawaii_Hime_Ceres
    I decided to open up my Taco Bell app and give it a try. I’ve had it for a long while but just didn’t use it. First things first… completely new app. No big deal. I wasn’t to familiar with the old app. I knew I had an account. Go to sign in and it says access denied. Go to recover my password and it says something similar. So I thought maybe new app new log in. Go to create, email is in use. Delete the app and reinstall. Now it’s working and we’re logged in! I use a lot of apps to order but this one didn’t feel user friendly to me at all. I finally found the coupons. There’s one for 15% off. Great! How hard can this be… we’re just ordering some food after all. I clicked on the grande box. The one with tacos and burritos. Get the burritos in, everything’s going smoothly. Go to the tacos. Soft tacos. I needed these to be customized three different ways. Put the first one in. Go to start the second specialty set. It’s lumping those with the first soft tacos I set up. I deleted and tried again. I repeated this process several times before showing my IT boyfriend the issue I was experiencing. I wanted to make sure I was doing it right. Yep. I was doing it right. Again and again. After about the sixth try I gave up. We aren’t a family who will all eat the same type of soft taco. So no 15% off for me. Nope. Why you ask… because I went through the drive through. Coupon states only good for mobile or online ordering.
  • Jul 21, 2021

    By TatsuEmerald Morton
    Minor bug fixes? Really? Funny.... Cause the app was working perfectly for me. Now every time I try to check out, "ops, something went wrong" is the message I get... and I promised my workers nachos today... not gonna order if I can't get my points. Thanks for nothing. And I'm using a Samsung galaxy note 20 ultra on the sprint network with perfect 5g data. And this happened right after the update. So the problem isn't on my end...

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