Taco Bell Fast Food & Delivery

I wrote a snarky review about how much the app would lock up, and how buggy the checkout process was. I’m really glad to see that the new version of the app is *far* superior on both fronts! I still have to knock a star off for the fact that certain screens—especially the Customize screens—can appear to fail when you open them. They are actually just loading, and dutifully populate the views after they’re done, but they are not reporting any status or progress and it makes it feel like the app is frozen or has hit an error, which isn’t great. Also, this is just an opinion, but I think it’s odd that ordering for in-store pickup indicates that they start preparing the order right away, but ordering for drive-thru indicates that they wait for me to be on-site and check in before the order is prepared. It seems like I’d always want to choose in-store pickup, so they can prepare it while I’m driving there, or at least have advance notice of the order to save a little time on both sides, and I’m confused why the drive-thru doesn’t use the same logic... Maybe the higher likelihood of being forced to wait for a long drive-thru line...? Only one transaction-spot to receive the food in the drive-thru, versus potentially multiple points in-store? I assume it was a deliberate choice. Just interesting, I guess. Other apps use GPS to detect when you’re nearly at the restaurant for that kind of thing, could be a good feature. more

I have never had so many problems with an online app as I did with Taco Bell’s app. On Thursday May 24th I made an online order for this store location 330 w northside dr Jackson ms. I submitted the order over thirty minutes before arriving to the location because I made a stop prior to arriving. The money for my order was taken from my account and when I got to the window I was yelled at and told that I could not have my food (that I had paid for) that they didn’t see any order or money. They yelled at me and made me leave the drive thru. They told me they have nothing to do with the “raggedy” app. I left and went down the road to call the customer service number for a resolution . The rep answers the phone sounding sleepy and nonchalant. She told me there was nothing she could do. It was the apps fault . That I have to wait 3 business days before I can be refunded. I called again today , Tuesday ! And was told that a refund has been requested that now I need to wait 6-10 business days for the app to refund me! I will never use this App again in my life . Thanks Taco Bell for what has been the worst fast food experience of my life ! Delete this app ! Everyone do not use it !! I promise you’ll run into an issue . more

I love the App, but it has its tendencies to crash. I've been using it quiet often for the past few months and out of the 14 weeks I've used it its been down for nearly 2 weeks in total. Some days the app will just not function as it is supposed to. Most of the time it works great. Just needs a little RnD and I'm sure the bugs will be out in no time. more

Terrible experience trying to contact customer service! The only "contact us" is designed for very basic feedback (what you liked or didn't like). No easy way to actually "contact customer service!" Other than that, the app, usually works, it's very slow between screens, and sometimes the order gets an error message after it's submitted, but it still works. I definitely prefer it to ordering at the counter, even though it's more time consuming. Hope for a better app & experience in the future more

It's good when it works properly. When it does work like it's supposed to, it works flawlessly. The shortcuts for re-ordering previous orders is very handy and as well as the favorites menu for saving customized items, which is great! However, one thing that needs to be added which I am surprised that it hasn't been, is for the drinks to be customized with NO ICE. Other than a few app downtime and a little glitches, it's a pretty good app for ordering. (Also the rewards for free items is OP) more

Update: I was finally able to reset password, store connectivity seems to be up and running again. Moved to 4 stars until the app proves it will work seamlessly again like it did the first two weeks after downloading... if no more issues will move to 5! Original: This app is fantastic... until it kicks you off and won’t let you back on. I guess I was using it too frequently! Seriously though, the app is attractive, user friendly, and dangerous for late night cravings. However, on trying to order one night from the same store I had used it for many times before, upon checkout/submit order it told me that the connection with store was lost. I thought this to be a mistake so I tried again, and again, and again. I was starting to get nervous that maybe my order was going through and just getting run over and over. But that was not the case. Using Apple Pay, none went through but what was worse, it logged me out of the app, I couldn’t remember my password, and then the forget password functionality told me user access denied. I can’t get back into the app... I’m in the phantom zone! Taco Bell is easily losing $15/wk keeping me out of the app. Please fix this bug!!! more

I used to eat at Taco Bell and use the Taco Bell app weekly. However, it just takes too much energy to keep up with their apps issues. I won’t fight to eat at or use their app again. Today I experienced my 3rd time of not being able to get in the app because my password doesn’t match. The 1st time I just reset my password. The 2nd time I changed my password and wrote it down (although I have an iphone 11 which automatically stores your passwords) and today I can not change the password or resign up. The link to “forgot my password” doesn’t work and it tells me my email is already in use. Could I resign up with an alternate email? Sure! But why? And why give my hard earned cash to a company that doesn’t hire reliable developers? I live in a beach town in Florida. There are literally so many fast food, casual dining and carry out places within 2 miles of my house I could eat at a different one every day for a month. For anyone having the same problem AND lives near a Chipotle.... Use the Chipotle app and eat there! The food is better, the restaurants are cleaner, they have more experienced help AND THEIR APP ROCKS! more

I’ve been using the taco bell app for some time now and it makes eating there much more convenient; having access to the online exclusive items is a big plus as well as being able to save favorite items and orders for future visits so I don’t have to keep telling them the specifics of what I want. However, just recently I spontaneously got locked out of my account on the app and every time I try to log in it says “log in failed.” I know for a fact that I put my information in correctly as I have the information saved to my device and have not touched it since I made my account. I looked it up and apparent this is a common issue. This is very disappointing, especially since some people have been locked out of their accounts for weeks, even months. I hope this does not happen for myself or for others from this point on, but if it is occurring (which if it’s happening to me then it’s likely happening to others) often then I will not be using the app any longer, which is unfortunate because I often utilize everything from the favorites to the notifications for deals as well as the rewards (ESPECIALLY THE REWARDS!!) Please fix this issue. more

First, the app isn't optimized for iPhone 6 or 7 plus models and the widescreen resolution is kinda annoying. Second, submitting an order vs. "checking in" at the pickup location don't always sync well. It tells you to wait until you arrive, but there's often 10+ min delay between my check-in time and when the order finally queues at the restaurant. Kinda defeats the purpose of the app's supposed convenience and time-saving abilities lol. Third, there is nowhere in-app to add special instructions or requests for the order (i.e. extra sour cream on the side). You have to make those requests at the restaurant, but adding a simple instruction at TB is like asking them to perform brain surgery. And when you tell them you want the extra items on the side (which you already paid for in-app) 99% of the time they charge me AGAIN at the window. Lastly, the app should decrease the odds of TB screwing up the order since I'm placing it myself and making sure it's correct. And yet they NEVER get it correct lol don't seem to have this issue at other restaurant apps (chipotle, subway, etc.) & I've tried at numerous TB locations, so it's super frustrating. The app works well for most part but the human element in-store is still a massive problem. more

Husband just went to pick up our order and they don't have tomatoes, sour cream, red sauce, avocado sauce, or the "double chalupa" which was "new featured item" or the box (combo) in association with it so basically he asked for a regular chalupa instead of double; they couldn't substitute and couldn't refund b cause they didn't have the detailed order of the cost (extra cheese, ect) so once I called him and asked why she couldn't just pull up the order number and see the details... basically she eventually figured out how to refund (I think/hope) but I keep trying to give it another shot and because of the inconsistency and inconvenience I won't be attempting again. Sad part is I still love the app but my store never knows that I've placed an order and ALWAYS has issues like they are regularly out of things (beef?!) that are on the menu and once The app allows me to order off lunch menu my store still won't make it until 11:00 even though the app says lunch is available before then.... so basically a good app doesn't mean much if the stores aren't in sync with the app. (Previous review from 2 years ago..... I love that I get to take my time and order without feeling rushed and it's ready when I arrive!!) more

I’ve had so many problems with signing up, and the last straw that made me discard it like trash is when the app screwed up and placed my order at the wrong location twice in a row. They won’t give me a refund, my support request went ignored. You won’t give me my $20 back for food I never received? Fine, I’m not using your app ever again and I’ll only speak poorly of it. more

My taco bell app was hacked, I had someone on the other side of the country charge 58 dollars worth of food on my card at 3 am. Have sent emails, still haven't received any calls, or my money back. Do not download this app, apparently no security at all. more

This app doesn't work at all. It is so frustrating to use. What is the point of having it if you can't even use it. It let's you select what you want but it doesn't take the payment, it just keeps going back to the time for pickup. SO ANNOYING AND USELESS!!!! more

The app normally is good, but I tried to use the in-app delivery option and it is bad. You can't choose what location you're ordering from and it doesn't tell you until after you've paid. Turns out, instead of ordering from a location 5 minutes away, it ordered from a location 2 cities over and 45 minutes away. There are literally like 7-8 locations closer than the one it chose. I love taco bell, but it doesn't travel well. This needs fixed badly. more

The previous iteration of the app that I reviewed was great. After the overhaul however, it has become a laggy, broken POS that constantly logs me out and won't log me back in. The map crashes the app, store selector keeps not responding, menu is very slow to load...it's become borderline unusable. This has been consistent across three different phone models as well. Please bring back the old app design. I can't use the app as it is. more

I’ve had the app for the longest time to keep up with their menu changes; unfortunately, it doesn’t provide an updated menu (at least for my area). As a result, despite the store no longer offering a limited item on the menu, they still offer it in the app. I figured: maybe it’s just an incentive from ordering from the app? Not that it matters, b.c I hate how every fast food restaurant wants you to preload your payment methods. Still, I got taco bell gift cards recently, so I decided to order their cravings box. This particular limited item is only available through the app. I decided I’d preload my gift cards onto the app to try to get this item; unfortunately, the app wouldn’t even accept my order submission. The store I went to most definitely took online orders, but it seems their system likes to act up. It was already annoying that they made the item only accessible through the app, but when their system decides ‘go to the next taco bell to get this item instead’, I may as well just uninstall the app from my phone at this rate, and spare myself the inconvenience. Thus, that’s what I’ll do. Seriously, considering all of the above, what the heck is it good for? Compared to all of the restaurants with apps, this one seems to be among the most meaningless ones to have… Taco bell had literal years to win me over with the app, and I genuinely wanted them to; regrettably, it’s just an outright disappointment I refuse to entertain any further. more

The app and site are both terrible. Mine never accepts the payment method and it's actually resulted in me not going to taco bell when I wanted to a couple of times. It also meant I lost a free reward item. The app and site both actually make it less likely that I'll go to taco bell. The rewards are also messed up and never apply. Even when every requirement is met, it will give you an error at checkout. Buyer beware. more

This is the worst app I have ever used. Multiple issues with this app. It looks like it saves my card information for convenient purchasing but when I go to make the purchase it gives me an error saying something went wrong. In order to make the purchase, it makes me then re-enter my card info then it works. I have to do this every time. After while, I end up with my card info in there 10 times and have to go through and delete them. The other issue I have had is with getting locked out. It tells me it’s time to change my password. It asks me to click a link to send me an email to update my password. Even though my email is correct in there and I receive all the rewards/marketing emails, I never receive the link to reset my password. Now I can’t even use the app anymore at all to make purchases or access my rewards. I have tried to go into the app to use the contact messaging features and have asked for either a phone call or email follow up. No surprise, I never receive a call or email in regard to getting assistance with my issues. Of course, the app is third party and no one in any of the locations, including managers can assist or give me any phone number to contact for assistance. I never have issues with any other food apps. Very poor customer experience and due to all the inconvenience, I just go elsewhere instead. Would love for someone to contact me or for them to fix their app. more

I've tried using this app 3 times. The first two times I selected which location I wanted it at and somewhere along the way it chose a different store across town and I didn't find out until I was at the one I wanted to order from. I even payed special attention the second time to make sure it wasn't user error and it still somehow changed it. I waited in a 30 minute line twice both times because the service was slow and I didn't find out that it wasn't at that location until I was at the window. That's 2 hours of waiting overall for a taco! If it wasn't too late to have gone inside to get it but at that point only the drive thru was open. The third time I tried using it wasn't as bad but I like jalepenos so I tried adding them to my order and the option was there but every time I tried selecting it, it either didn't even show that I tried adding them but every now and then it would show it checked off for a split second before unchecking itself, I tried it with multiple different food items to make sure it wasn't just that my item couldn't have jalepenos added to it. It wouldn't let me add it to a single item. And I can't find any explanation for it. This app is supposed to make ordering easier but it's done nothing but add 10 times more stress to trying to get food. The restaurants weren't at all helpful when I explained the situation. At this point in about ready to give up on taco bell altogether and use the mcdonalds app next time. more

On a perfect day I pull up the app, select a free reward... and order the rest of my food how I want it. I place the order and just show up and say my name. All well and good. Except sometimes the app doesn’t like me logging in, sometimes it doesn’t want me to make certain customizations to my order, and sometimes it doesn’t want me to order at all. I used to be able to make a bean burrito “grilled” and now the option isn’t there at all, despite it still being an option for similar burritos. I can ask at the window and they can still grill it... the app just doesn’t show the option anymore. My BIGGEST complaint is sometimes the app will tell me a store isn’t available for an order. This is usually at night within a few hours of their closing, but they’re still 100% open and taking orders. I ask them and they don’t know why the app isn’t letting people order from their location. Things like this while minor and inconsistent do cause frustration and take away from the experience. Also I can’t seem to be able to log in to my profile about half the times I open the app. Update: A little over a year later and facing the exact same issues. “Store is closing soon can’t place an order” and yet I drive up to them and order just fine in person. Still can’t make a bean burrito grilled on the app. Little things that stack up and persist more

I’ve had so many problems with signing up, and the last straw that made me discard it like trash is when the app screwed up and placed my order at the wrong location twice in a row. They won’t give me a refund, my support request went ignored. You won’t give me my $20 back for food I never received? Fine, I’m not using your app ever again and I’ll only speak poorly of it. more

My taco bell app was hacked, I had someone on the other side of the country charge 58 dollars worth of food on my card at 3 am. Have sent emails, still haven't received any calls, or my money back. Do not download this app, apparently no security at all. more

This app doesn't work at all. It is so frustrating to use. What is the point of having it if you can't even use it. It let's you select what you want but it doesn't take the payment, it just keeps going back to the time for pickup. SO ANNOYING AND USELESS!!!! more

I have never had so many problems with an online app as I did with Taco Bell’s app. On Thursday May 24th I made an online order for this store location 330 w northside dr Jackson ms. I submitted the order over thirty minutes before arriving to the location because I made a stop prior to arriving. The money for my order was taken from my account and when I got to the window I was yelled at and told that I could not have my food (that I had paid for) that they didn’t see any order or money. They yelled at me and made me leave the drive thru. They told me they have nothing to do with the “raggedy” app. I left and went down the road to call the customer service number for a resolution . The rep answers the phone sounding sleepy and nonchalant. She told me there was nothing she could do. It was the apps fault . That I have to wait 3 business days before I can be refunded. I called again today , Tuesday ! And was told that a refund has been requested that now I need to wait 6-10 business days for the app to refund me! I will never use this App again in my life . Thanks Taco Bell for what has been the worst fast food experience of my life ! Delete this app ! Everyone do not use it !! I promise you’ll run into an issue . more

Terrible experience trying to contact customer service! The only "contact us" is designed for very basic feedback (what you liked or didn't like). No easy way to actually "contact customer service!" Other than that, the app, usually works, it's very slow between screens, and sometimes the order gets an error message after it's submitted, but it still works. I definitely prefer it to ordering at the counter, even though it's more time consuming. Hope for a better app & experience in the future more

Update: I was finally able to reset password, store connectivity seems to be up and running again. Moved to 4 stars until the app proves it will work seamlessly again like it did the first two weeks after downloading... if no more issues will move to 5! Original: This app is fantastic... until it kicks you off and won’t let you back on. I guess I was using it too frequently! Seriously though, the app is attractive, user friendly, and dangerous for late night cravings. However, on trying to order one night from the same store I had used it for many times before, upon checkout/submit order it told me that the connection with store was lost. I thought this to be a mistake so I tried again, and again, and again. I was starting to get nervous that maybe my order was going through and just getting run over and over. But that was not the case. Using Apple Pay, none went through but what was worse, it logged me out of the app, I couldn’t remember my password, and then the forget password functionality told me user access denied. I can’t get back into the app... I’m in the phantom zone! Taco Bell is easily losing $15/wk keeping me out of the app. Please fix this bug!!! more

I used to eat at Taco Bell and use the Taco Bell app weekly. However, it just takes too much energy to keep up with their apps issues. I won’t fight to eat at or use their app again. Today I experienced my 3rd time of not being able to get in the app because my password doesn’t match. The 1st time I just reset my password. The 2nd time I changed my password and wrote it down (although I have an iphone 11 which automatically stores your passwords) and today I can not change the password or resign up. The link to “forgot my password” doesn’t work and it tells me my email is already in use. Could I resign up with an alternate email? Sure! But why? And why give my hard earned cash to a company that doesn’t hire reliable developers? I live in a beach town in Florida. There are literally so many fast food, casual dining and carry out places within 2 miles of my house I could eat at a different one every day for a month. For anyone having the same problem AND lives near a Chipotle.... Use the Chipotle app and eat there! The food is better, the restaurants are cleaner, they have more experienced help AND THEIR APP ROCKS! more

Taco Bell app is okay. It lags a lot of times no matter what location or state I’m in. Something I really don’t like about the Taco Bell app is that it doesn’t have the Limited menu items on their app for example “Nacho Fries.” It’s not even located in the “New” category which if it’s not a regular menu item it should be in there at least. Also another thing I don’t like about Taco Bell is that if you order in person or in drive-thru there’s no way to upload your missed transactions for Taco Bell rewards you’re only rewarded points for ordering in the Taco Bell app. Which I have no problem ordering through the app I prefer it however if you don’t have what people want to eat on the app like the “Nacho Fries,” there’s no point ordering through the app. It would be a lot better if Taco Bell found a way where you could upload your receipt on their app for missed reward points just the same as Chick-fil-A does. Last week I visited Taco Bell drive-thru 4 times bc my family really enjoys Nacho Fries and that’s 4 visits of missed Taco Bell rewards point opportunities. more

Unfortunately there’s no way to give this app zero stars, or I would. Had the app a couple years ago, and was triple charged on the app for a $50ish order, then reassured that two of the charges would be refunded. Didn’t happen until extensive phone calls were made, so I deleted the app, no big deal. I figured, as a year or so went by, the bugs would be worked out, and got the app again last year. Couldn’t log into my account, or even create a new account. Deleted again. Today, I decided to try it again. Surprise surprise. Can’t log into or create an account, and now the app won’t even allow me to select a location to start. If I’m the only one, then awesome. Keep up the hard work, but if this is a common occurrence, why even have the app available to the public? Hope this review helps, and best wishes to the developers! Update: I decided to give the app another shot today. It worked great for us this time so I wanted to be fair and not leave the rating at one star. Developers, whatever you did, great work! Please keep it up, as we look forward to continuing its use. Thank you! more

The app is okay but pointless when you can’t pay. Me and so many others that I work with try to use it for preordering but the app won’t take our payment after it did weeks before. I’ve tried a Apple Pay, a credit card and a debit card with no luck. I find it ridiculous that I have to go to the store, buy a gift card, sit down, order my food on the app by using a gift card, then walk to counter to pick it up. I have to do all that just to be able to order an online exclusive that isn’t sold in the store. Most people get a hour for lunch too bad I have to spend 25 minutes of it ordering. 😞 Update: So I heard back from Taco Bell a while back and I have to say that I am pleased with how they handled my situation. They were very prompt on replying and being able to fix my situation. Somehow they unblocked my card from where I had to dispute a order I paid for but never received. All is great again with the app. Thank you Taco Bell and the customer service contact that helped me out. more

This was a great app! I was using it quite frequently, until it suddenly stopped working. There were a few glitches here & there (it wouldn’t find restaurants in the area, although I had ordered in the same place before, and wouldn’t let me sign in), but after a day or two, it started working again. I was hoping the glitches would get fixed, so it would be more reliable. However, it suddenly stopped working completely - won’t let me log in, won’t let me reset my password, I’m totally locked out. I can’t find anywhere online to get help either. If this issue can be fixed, I would say it’s a great app, but until then, it’s useless. Update, 9/7/19 I want to love this app, but it just won’t work right. Previous problems were finally fixed, and now, for the last couple of months, the app will not let me check out to pay & finish the order. I deleted the app today & reloaded it to my iPhone XR, and it looks like it lets me pay, but then ultimately, it gives me an error, and the store doesn’t get the order. Very frustrating. I wish the app would get fixed!!! more

I’ve had no issues with the app until the past couple of weeks. I pulled up, placed my order, and noticed that the app started acting glitchy. It froze and then took me back to the menu. Hmm.. so I looked at my email to see no confirmation, but when I looked at my bank account it took out the money so I walked inside and told them what happened. The manager came up and told me they didn’t get my order so I showed him my bank transaction. To prove I bought it and they made it for me. You could tell he was just as frustrated as I was. Yesterday I was at a different location, I pull up change and confirmed the new address and places the order. I walk in.. the employees didn’t get my order! I was like what?? So I look at it and it sent it to another Taco Bell 🤦‍♀️ and it’s like not even close to where I was. Neither stores can do anything there about it. Luckily there is a number for Taco Bell that they gave me and they were super nice, so I’m waiting on my money but man what an inconvenience. Still love Taco Bell though! Will probably skip the app for a little while lol more

The app has is issues like other apps. Like the other day it didn’t put my order threw then told me I had to change my password and then would not let me log in. Items not adding. And then sometimes there’s suddenly like 10 of that item added on. Or it keeping your last order in the cart even tho you already ordered, so now you have to manually remove everything and if your not paying attention you will end up ordering it all again. Glitches saying that item isn’t available when it is. I’m hoping this most recent update has fixed all that. But they have not fixed the issue of being able to order root beer. Before this update you could at lest click the option fountain drink. And then tell them when you get there. But now you have to pick the drink. Even tho Taco Bell sales root beer it will not let you pick it. Some time it will only allow you to pick between a few select drinks like just Pepsi and mtn dew. That’s the biggest thing that bothers me about the app. more

I wrote a snarky review about how much the app would lock up, and how buggy the checkout process was. I’m really glad to see that the new version of the app is *far* superior on both fronts! I still have to knock a star off for the fact that certain screens—especially the Customize screens—can appear to fail when you open them. They are actually just loading, and dutifully populate the views after they’re done, but they are not reporting any status or progress and it makes it feel like the app is frozen or has hit an error, which isn’t great. Also, this is just an opinion, but I think it’s odd that ordering for in-store pickup indicates that they start preparing the order right away, but ordering for drive-thru indicates that they wait for me to be on-site and check in before the order is prepared. It seems like I’d always want to choose in-store pickup, so they can prepare it while I’m driving there, or at least have advance notice of the order to save a little time on both sides, and I’m confused why the drive-thru doesn’t use the same logic... Maybe the higher likelihood of being forced to wait for a long drive-thru line...? Only one transaction-spot to receive the food in the drive-thru, versus potentially multiple points in-store? I assume it was a deliberate choice. Just interesting, I guess. Other apps use GPS to detect when you’re nearly at the restaurant for that kind of thing, could be a good feature. more

I love the App, but it has its tendencies to crash. I've been using it quiet often for the past few months and out of the 14 weeks I've used it its been down for nearly 2 weeks in total. Some days the app will just not function as it is supposed to. Most of the time it works great. Just needs a little RnD and I'm sure the bugs will be out in no time. more

It's good when it works properly. When it does work like it's supposed to, it works flawlessly. The shortcuts for re-ordering previous orders is very handy and as well as the favorites menu for saving customized items, which is great! However, one thing that needs to be added which I am surprised that it hasn't been, is for the drinks to be customized with NO ICE. Other than a few app downtime and a little glitches, it's a pretty good app for ordering. (Also the rewards for free items is OP) more

I’ve been using the taco bell app for some time now and it makes eating there much more convenient; having access to the online exclusive items is a big plus as well as being able to save favorite items and orders for future visits so I don’t have to keep telling them the specifics of what I want. However, just recently I spontaneously got locked out of my account on the app and every time I try to log in it says “log in failed.” I know for a fact that I put my information in correctly as I have the information saved to my device and have not touched it since I made my account. I looked it up and apparent this is a common issue. This is very disappointing, especially since some people have been locked out of their accounts for weeks, even months. I hope this does not happen for myself or for others from this point on, but if it is occurring (which if it’s happening to me then it’s likely happening to others) often then I will not be using the app any longer, which is unfortunate because I often utilize everything from the favorites to the notifications for deals as well as the rewards (ESPECIALLY THE REWARDS!!) Please fix this issue. more

First, the app isn't optimized for iPhone 6 or 7 plus models and the widescreen resolution is kinda annoying. Second, submitting an order vs. "checking in" at the pickup location don't always sync well. It tells you to wait until you arrive, but there's often 10+ min delay between my check-in time and when the order finally queues at the restaurant. Kinda defeats the purpose of the app's supposed convenience and time-saving abilities lol. Third, there is nowhere in-app to add special instructions or requests for the order (i.e. extra sour cream on the side). You have to make those requests at the restaurant, but adding a simple instruction at TB is like asking them to perform brain surgery. And when you tell them you want the extra items on the side (which you already paid for in-app) 99% of the time they charge me AGAIN at the window. Lastly, the app should decrease the odds of TB screwing up the order since I'm placing it myself and making sure it's correct. And yet they NEVER get it correct lol don't seem to have this issue at other restaurant apps (chipotle, subway, etc.) & I've tried at numerous TB locations, so it's super frustrating. The app works well for most part but the human element in-store is still a massive problem. more

Husband just went to pick up our order and they don't have tomatoes, sour cream, red sauce, avocado sauce, or the "double chalupa" which was "new featured item" or the box (combo) in association with it so basically he asked for a regular chalupa instead of double; they couldn't substitute and couldn't refund b cause they didn't have the detailed order of the cost (extra cheese, ect) so once I called him and asked why she couldn't just pull up the order number and see the details... basically she eventually figured out how to refund (I think/hope) but I keep trying to give it another shot and because of the inconsistency and inconvenience I won't be attempting again. Sad part is I still love the app but my store never knows that I've placed an order and ALWAYS has issues like they are regularly out of things (beef?!) that are on the menu and once The app allows me to order off lunch menu my store still won't make it until 11:00 even though the app says lunch is available before then.... so basically a good app doesn't mean much if the stores aren't in sync with the app. (Previous review from 2 years ago..... I love that I get to take my time and order without feeling rushed and it's ready when I arrive!!) more

Very easy ordering and modifying the order. The big problem his employees not paying attention. Last time I ordered from 60 Vandenburgh Avenue In Troy New York. I ordered a burrito with no guacamole and instead they put so much in the Burrito it was oozing out of both ends. Which I didn’t find out until I was back home. And this was not the only time stuff like this happened. We’re given the option to change the product we’re purchasing. Like myself ,I don’t like the refried beans or the sour cream. So I usually remove them and add black beans and guacamole. But then when I pick it up and get home and look at the product it ends up having sour cream and refried beans after I paid extra for add-ons that I wanted. and I know it’s not all the stores and I know it’s not all the employees. Maybe somehow on the screen that the employee is looking at if anything is removed or anything added would be lit up in different colors. Maybe it’s already that way I don’t know. But when you’re the only customer at the store and they mess up the orders. It gets old pretty quick more

Overall, I LOVE the Taco Bell app. I much prefer ordering on the app than I do at the drive thru. I love the easy customization options and that you can save your favorites. The issues I have - it is constantly logging me out. I’m someone who never can keep track of passwords, so being logged out all the time is frustrating. Also, when you get an error during checkout because an item is sold out, or no longer being sold at that particular location, it doesn’t tell you what the issue is. So, you click “check out” and have a gigantic order for multiple people ready to go…and there’s an error. You can’t narrow it down to what item is causing the issue. In those cases I just order at the drive thru so they can tell me what’s missing, but then I lose out on the rewards points. They have added a “receipt scan” feature, but it’s not available for all locations yet. I have also had issues redeeming rewards, and it expires before it ever works. Frustrating as well! more

I’ve had a really great experience using the app until today, which is why they’re getting 4 stars instead of 5. Previously, everything was always quick and accurate, everything made exactly how I like it. I don’t how or why it happened, but it appears that the newest upgrade deleted the customizations for my favorites. I was in a hurry and selected my favorites without checking to make sure everything was correct since I expected the app to remember everything I’ve input previously. However, when I got my food home and started taking things out, nothing was made to my customization. I went back to the app to see if the mistake lay with the store or the app, and discovered it was the app. I had to re-input ALL of my customizations for ALL of my favorites. I wasted money today since I’m vegetarian and some of my food came with meat, so I couldn’t eat those dishes. Oh well. You live and learn, right? more

The app is horribly slow and unoptimized. The new update destroyed the app. Take some time to give attention to detail before rushing out a new version. Literally takes 4 seconds for the app to process and load that one of the categories at the top was clicked now. 4 seconds for the bottom tabs as well. 2 seconds to swipe back and forth between the food menus. Those categories at the top doesn’t support fluent-motion movement. Instead, they move in “pages” but you can tell it was designed for fluid-motion. When you’re navigating the “pages”, it’s cutting off half the name for “Online Exclusives”, “Burritos”, “Specialties”, “Groups”, and “New Cravings Value Menu”. You can’t swipe from the left side of the screen to go back. You can’t swipe right to open the right-side menus when they are there. (You can swipe items in the checkout, so that functionality is already used, just not integrated.) The “home” tab at the bottom features outdated deals. There’s a point and reward system, but you can’t look at the rewards until you unlock them or look under “how it works”. A positive note is that the “My Info” tab is much more handy with the option to save payment type. However, I would suggest adding a note that Apple Pay is available during the checkout process. Adding and saving a card directly into a fast food app is just a big no nowadays. more

I want to start out by saying I do love this app. I have food allergies and it helps the store get the order correct more often than not, and I love paying through the app. That being said, there are so many bugs in the app. If you add custom items (all my items require being custom to avoid my allergy) then add a meal, it wipes out all of your custom order. And you can’t go in and fix the order in the cart, it won’t let you save. You have to go in and delete each custom item and then add them back again. It’s best to add everything to the cart first then do customizations, but this has been a bug for a long time and should have already been resolved. Also, I created custom favorited items to help easily put in an allergy friendly order but the same or similar bug happens: it says it’s customized under favorites but when added to the cart, all changes are erased. Big problem for picky eaters and people with food allergies who may not know that happens. My paranoia at having a reaction making me triple check is the only reason I’ve caught the app wiping my changes. It makes what should be a simple experience more complex and frustrating. Fix these bugs and this app is easily 5 stars. more

Got the app to order ahead and save some time. After downloading, I tried using the “Continue with Apple” button to, y’know, save some time. Wasted time as I kept trying it to make it work. (Coulda just drove over and waited in line.) Gave up, used the Continue with the Place that will Never Sell Your Data! instead. Of course, that worked perfectly. Then I clicked the Help to report the problem. It then automatically thinks it can only be because of a bad order, and proceeds to ask me for all sorts of information that I didn’t want to type in in the first place just so I can do a bug report. After spending enough time go buy and consume a meal at Taco Bell by downloading, creating an account, and giving them free needed feedback, I finally set up an order and paid with Apple Pay. Then it pops up the “What do you think of this app?” I then tried to write this review, only to have the text turn white, then the screen darken, and then a spinning circle with no way for me to submit what I could only guess I was writing. So I force quit the app, and came here to write this. Fix your app. I just hope my food is there when I arrive. more

I have been using the app for a while now and never had any real issues until I went to place an order tonight. I went to add a taco party pack to my cart but wanted to change it from mixed (crunchy and soft) to just soft..no problem there, but I also wanted to remove the lettuce from my order, but there was no option to do so this time! I went to past orders and saw where I had done this in the past. I tried to just add my past order to my cart and it was all added but wasn’t added how I had ordered them in the past with no lettuce, it just put a taco party pack in my cart with no modifications. My daughters were waiting (impatiently) for me to place the order so they could leave and pick it up so I just went ahead and ordered the tacos with the lettuce on them. Once they got back to the house with the order I spent forever having to pick a half head of lettuce off of each taco. 🙄🤦🏻‍♀️ If we can’t modify or customize our order at least chill with the lettuce! 1/8 of a cup of meat, 3 sprinkles of cheese, and half a head of lettuce…come on 🙄🙄 more

The app works great. I like being able to customize my order. I always just hit the button saying "I am at the store" about 3-4 minutes before I pull up to the store and it is "usually" ready within a few minutes after I actually arrive. The downside is that I have not been using it much anymore. There used to be "offers" available every time u used the app. Sometimes it was 10% off your whole order or maybe a free item or upgrade. There hasn't been an offer on the app in what I would guesstimate to be about a year. When offers were available I used to stop by the one near my workplace all the time. Now there is a Taco Bueno and a Taco Casa not far from the Bell. I opt to stop at those 2 places much more frequently now, when in the past I almost never did. Maybe someday Bell will wake up and start providing "offers" again and then I'll go back to my routine of grabbing a bite there. Until then my very routine business will often go to other local businesses since I'm not saving anything with Bell over them. more

I’m always having issues where the app will change my order or ignore my chosen payment method. Example: selecting the medium drink because of happy hour and checking out only to find it at $2 because it changed it to large. And going to go reselect medium again a few more times and each time it would change it to large at checkout. Or doing customizations in the app and get the order and the paper receipt would show no such customizations. I paid for it so it needs to go from the app to the store. Then lastly, I am always fighting the app to use my gift cards. I would have the gift card selected, but it would run my card instead. There’s a positive balance on the GC but it just never wants to run the GC. It 60% of the time would just run my debit card on file instead. The app just has me spending more money than I have been wanting to spend. I’m starting to think that all these bugs are on purpose. Because it can’t just be a coincidence. more

I don’t know if there’s something wrong with the way it affects the GPS or what it is, I only have this issue with this app, but whenever I place an order the location will change from the one selected to one 10 minutes away and then I waste money on having to make two orders because I’m already at the one I placed my order for, but when the confirmation comes it’s at the wrong one. The app is convinced that location is closer and the one I am at is further away even though the GPS image shows the location I am actually at. Like it says 3.4 miles away while I’m in the parking lot of the Taco Bell. This has happened like 3+ times so far and I have mostly stopped ordering from Taco Bell unless there’s nacho fries because of this technical issue. I don’t want to call corporate over 6$. I just want to be able to easily place my order and pick it up instead of having to make the order twice and become frustrated with why this always happens. more

Last time I ordered Taco Bell was August 9, 2020. I ordered via the mobile app. When I was submitting my (already on file) payment info to complete the process of placing my order, the app prompted an error: that my payment information had some problem. In order to work around this, I had to re-enter all my payment information. Today, February 4, 2021, the same thing happened-and I already had two of the exact same payment options (pre-populated with the correct info), neither that would suffice for the app. So, I had to re-enter my payment information again (making a second duplicate). None of the other fast food apps have this problem. I order via apps because they are meant to provide convenience and I always appreciate the exclusive incentives they offer, enticing me to do business with them, but a reoccurring erred payment process and weak loyalty program (w/o any deals whatsoever) dissuades me from being a patron. more

The previous iteration of the app that I reviewed was great. After the overhaul however, it has become a laggy, broken POS that constantly logs me out and won't log me back in. The map crashes the app, store selector keeps not responding, menu is very slow to load...it's become borderline unusable. This has been consistent across three different phone models as well. Please bring back the old app design. I can't use the app as it is. more

On a perfect day I pull up the app, select a free reward... and order the rest of my food how I want it. I place the order and just show up and say my name. All well and good. Except sometimes the app doesn’t like me logging in, sometimes it doesn’t want me to make certain customizations to my order, and sometimes it doesn’t want me to order at all. I used to be able to make a bean burrito “grilled” and now the option isn’t there at all, despite it still being an option for similar burritos. I can ask at the window and they can still grill it... the app just doesn’t show the option anymore. My BIGGEST complaint is sometimes the app will tell me a store isn’t available for an order. This is usually at night within a few hours of their closing, but they’re still 100% open and taking orders. I ask them and they don’t know why the app isn’t letting people order from their location. Things like this while minor and inconsistent do cause frustration and take away from the experience. Also I can’t seem to be able to log in to my profile about half the times I open the app. Update: A little over a year later and facing the exact same issues. “Store is closing soon can’t place an order” and yet I drive up to them and order just fine in person. Still can’t make a bean burrito grilled on the app. Little things that stack up and persist more

There are a few big bugs. If you customize an item, then order a noncustomized version of the same item, it automatically adds all the customizations, so you have to add the noncustomized version first. Also, every add on charges you, but if the restaurant is out of the add on, they can't refund the cost. I routinely pay extra for an item for add-ons I don't receive. more

I like the app for the rewards but when I go inside or order in person there are a lot more options which annoys me. It seems like the more expensive things are on the app. Also I tried to order two things recently that I've ordered many times and after the update it suddenly says it's no longer available at my location but it is because it's still on the menu when I go. Please fix this. more

I’ve been using this app regularly for about a year due to COVID, but there are always glitches going on. First, my past orders never show up in the past orders section. Second, I often order the same things with the same modifications. I have saved these items as favorites, but they never appear under my favorites section. But when I try to add them as a favorite again, I’m told it’s already a favorites item. So instead of making it easier on me, I have to go through the hassle of adding the same modifications every single time. Third, it saves my card info without asking me if I want it to save. And if the card info is already saved, it will still save it as a new card...so the same card is listened multiple times. I don’t want my card info saved at all so I always have to go in and delete them. Last, for the last 2 or so months, reward points stopped working for me- but I’m still getting emails about having points to use up before the expire. I keep my app updated in hopes the glitches will get fixed, but it’s been almost a year for most of them and I’m just annoyed about it. I still use the app to order because I like that I’m having as little contact with people as possible so we can be safe, but having the same minor inconveniences for so long is very irritating. more

The app has a decent layout and it is fairly responsive and easy to use. My big issue with it is I can't select the location I want to order from. I submitted a delivery order yesterday and today and both times it defaulted to a location that was over 30 minutes away instead of one of the 2 locations that are less than 10 minutes away. Both times I cancelled the orders and ordered through DoorDash. Please add manual location selection to the app. more

Let me start by saying I have used many different apps through the App Store for food services and restaurants. This app, by far, has caused me the most headache for trying to figure out what I want to eat. The first thing that happens when opening the app is it displays an error message stating “Oops! Well this is embarrassing...” the message goes on for longer. It leaves me with a button to go to the home page. I press the button and does just that. At the home page, or menu as it takes me to, if I click on any category of food so I can figure out what I want to eat, it displays the same error and takes me back to the menu. The only way I can get to see the menu is the top slide bar with the categories. By the time I figure out what I want, I could have ordered at the drive-thru and paid. Since I have been experiencing this flaw since installing, I have never used the app to order food. Other apps have given me such great results and streamlined the ordering process, unfortunately, this app is an inconvenience. I truly refuse to use the app as I have been having many issues. If this is how a more personalized experience feels then it is a disgrace to have this app anywhere near my phone. Two stars for a review is being generous. The reason for two is I was able to still find what I wanted to eat, but nothing else redeems the rest of the stars. more

Recently I've been having so many problems with this app. A few problems are that it doesn't let me log in, I always have problems changing my location, and unresponsive buttons. When I use the mobile app, I get stuck in a loop between the Checkout and Skip buttons, therefore I can't place my order. On the website, it is always automatically changes my location to an out of state location even after I keep manually changing my location. I've tried reinstalling, clearing my cache, etc. more

The app continuously gets worse. Buttons small and unresponsive. The most aggravating feature is the automatic location selection. It will just change a location on you after an order. If a location is out of a specific item, it won't tell you and switch the location without notification. This has happened several times where have ordered something and realized it actually sent to a different Taco Bell than I selected. My city has two Taco bells one mile apart and it just swaps between the two more

It worked well for a while, but somebody messed up, because the app has been getting worse and worse until today when it became completely unresponsive. App is a joke, which is a bummer because it's also convenient. What isn't convenient is waiting for a button press to register for 5 straight minutes. I also don't see how contacting TacoBell Tech Support is supposed to spontaneously make it function. more

I’ve had so many problems with signing up, and the last straw that made me discard it like trash is when the app screwed up and placed my order at the wrong location twice in a row. They won’t give me a refund, my support request went ignored. You won’t give me my $20 back for food I never received? Fine, I’m not using your app ever again and I’ll only speak poorly of it. more

My taco bell app was hacked, I had someone on the other side of the country charge 58 dollars worth of food on my card at 3 am. Have sent emails, still haven't received any calls, or my money back. Do not download this app, apparently no security at all. more

This app doesn't work at all. It is so frustrating to use. What is the point of having it if you can't even use it. It let's you select what you want but it doesn't take the payment, it just keeps going back to the time for pickup. SO ANNOYING AND USELESS!!!! more

The app normally is good, but I tried to use the in-app delivery option and it is bad. You can't choose what location you're ordering from and it doesn't tell you until after you've paid. Turns out, instead of ordering from a location 5 minutes away, it ordered from a location 2 cities over and 45 minutes away. There are literally like 7-8 locations closer than the one it chose. I love taco bell, but it doesn't travel well. This needs fixed badly. more

I’ve had the app for the longest time to keep up with their menu changes; unfortunately, it doesn’t provide an updated menu (at least for my area). As a result, despite the store no longer offering a limited item on the menu, they still offer it in the app. I figured: maybe it’s just an incentive from ordering from the app? Not that it matters, b.c I hate how every fast food restaurant wants you to preload your payment methods. Still, I got taco bell gift cards recently, so I decided to order their cravings box. This particular limited item is only available through the app. I decided I’d preload my gift cards onto the app to try to get this item; unfortunately, the app wouldn’t even accept my order submission. The store I went to most definitely took online orders, but it seems their system likes to act up. It was already annoying that they made the item only accessible through the app, but when their system decides ‘go to the next taco bell to get this item instead’, I may as well just uninstall the app from my phone at this rate, and spare myself the inconvenience. Thus, that’s what I’ll do. Seriously, considering all of the above, what the heck is it good for? Compared to all of the restaurants with apps, this one seems to be among the most meaningless ones to have… Taco bell had literal years to win me over with the app, and I genuinely wanted them to; regrettably, it’s just an outright disappointment I refuse to entertain any further. more

The app and site are both terrible. Mine never accepts the payment method and it's actually resulted in me not going to taco bell when I wanted to a couple of times. It also meant I lost a free reward item. The app and site both actually make it less likely that I'll go to taco bell. The rewards are also messed up and never apply. Even when every requirement is met, it will give you an error at checkout. Buyer beware. more

This is the worst app I have ever used. Multiple issues with this app. It looks like it saves my card information for convenient purchasing but when I go to make the purchase it gives me an error saying something went wrong. In order to make the purchase, it makes me then re-enter my card info then it works. I have to do this every time. After while, I end up with my card info in there 10 times and have to go through and delete them. The other issue I have had is with getting locked out. It tells me it’s time to change my password. It asks me to click a link to send me an email to update my password. Even though my email is correct in there and I receive all the rewards/marketing emails, I never receive the link to reset my password. Now I can’t even use the app anymore at all to make purchases or access my rewards. I have tried to go into the app to use the contact messaging features and have asked for either a phone call or email follow up. No surprise, I never receive a call or email in regard to getting assistance with my issues. Of course, the app is third party and no one in any of the locations, including managers can assist or give me any phone number to contact for assistance. I never have issues with any other food apps. Very poor customer experience and due to all the inconvenience, I just go elsewhere instead. Would love for someone to contact me or for them to fix their app. more

I've tried using this app 3 times. The first two times I selected which location I wanted it at and somewhere along the way it chose a different store across town and I didn't find out until I was at the one I wanted to order from. I even payed special attention the second time to make sure it wasn't user error and it still somehow changed it. I waited in a 30 minute line twice both times because the service was slow and I didn't find out that it wasn't at that location until I was at the window. That's 2 hours of waiting overall for a taco! If it wasn't too late to have gone inside to get it but at that point only the drive thru was open. The third time I tried using it wasn't as bad but I like jalepenos so I tried adding them to my order and the option was there but every time I tried selecting it, it either didn't even show that I tried adding them but every now and then it would show it checked off for a split second before unchecking itself, I tried it with multiple different food items to make sure it wasn't just that my item couldn't have jalepenos added to it. It wouldn't let me add it to a single item. And I can't find any explanation for it. This app is supposed to make ordering easier but it's done nothing but add 10 times more stress to trying to get food. The restaurants weren't at all helpful when I explained the situation. At this point in about ready to give up on taco bell altogether and use the mcdonalds app next time. more

This app is by far one of the worst apps for a food establishment. I like being able to pay contactless when I eat out nowadays and also have the convenance of having it ready to pick up. The app was already buggy while trying to add items and once I got to checkout it decided to give me an error message as soon as it took my Apple Pay stating “sorry something went wrong...” BUT STILL CHARGED MY CARD with no order placed or history of a order placed ( I called to make sure that the location I was trying to place pick up did or did not receive any order under my name). This is ridiculous and an overall terrible experience. They make it so difficult to even find where / how contact the support. Luckily after some googling I was able to get hopefully somewhere via sending an email. Their number is only available from 8am-4pm what about “after hours” as most people eat dinner after 6pm or 7pm! Plus I saw the wide spread issue discussed that I am having with having your card charged without an order placed or being able to pick up the food you paid for. I will be uninstalling the app / not be using the app + suggesting that others do the same. Waste of your time and money. Also an additional side note why the did you take away all the things people actually enjoyed eating from Taco Bell with weak overhyped replacements. The fiesta potatoes + pico de gallo were literally one of the reasons I went to Taco Bell instead of Del Taco. more

HORRIBLE. This app is complete garbage. I used the app to place a delivery order and it got sent to a military base location. Obviously, none of the drivers could access the order. I tried canceling through the app with no luck or option available to cancel. I tried calling the restaurant 3 times, and they just hung up on me. I have sent 2 emails to customer service and nothing. It is impossible to get a refund at this point. more