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Taco Bell - For Our Fans

Taco Bell - For Our Fans

Taco Bell Mobile

Order Tacos, Burritos, & more. Customize Your Food, Order Ahead & Skip Our Line!

4.6 Ratings 660K+ Reviews 5M+ Downloads

About Taco Bell - For Our Fans

Order Tacos, Burritos, & more. Customize Your Food, Order Ahead & Skip Our Line!
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Ratings & Reviews

4.6
659.7K+ Ratings
  1. 5
    81+%
  2. 4
    9+%
  3. 3
    3+%
  4. 2
    2+%
  5. 1
    5+%
Write a Review
  • Great Update, but beware! Dec 9, 2020

    By cojack03
    Great Update: Being able to select Easy on the different toppings is very helpful and favorites has become much better. Also now you can select sauces, the workers don’t always look at the receipt for sauces, but it’s still early for the changes still and I’m sure some people might change there mind. Thanks for the awesome update. Great step forward! Update: Finally got access to my account again after 9 weeks of not being able to get in. Only after writing the Beware on my review. So I had a week turn around on getting my account access back after giving a bad review. Beware: I have been locked out of my account for 2 months now. Trying to get back in to it to no avail. I try the forgot password and it won’t send me the email, yet they continually send me promotional emails. I had 2 rewards, but by now they are probably expired. The contact form for support never appears to work, for me at least. I don’t get a confirmation that I submitted a support ticket or any notifications that I will be contacted. I can’t resign up with Facebook or my email because they are both already being used. So, as I have said to support. I’m not buying anymore Taco Bell until I can have access to my account. I had all my favorites set up and I was happy. Now, my disappointment is immeasurable and my rest of the year has been ruined.
    more
  • Way, way better now. Solid app. May 27, 2019

    By Argembarger
    I wrote a snarky review about how much the app would lock up, and how buggy the checkout process was. I’m really glad to see that the new version of the app is *far* superior on both fronts! I still have to knock a star off for the fact that certain screens—especially the Customize screens—can appear to fail when you open them. They are actually just loading, and dutifully populate the views after they’re done, but they are not reporting any status or progress and it makes it feel like the app is frozen or has hit an error, which isn’t great. Also, this is just an opinion, but I think it’s odd that ordering for in-store pickup indicates that they start preparing the order right away, but ordering for drive-thru indicates that they wait for me to be on-site and check in before the order is prepared. It seems like I’d always want to choose in-store pickup, so they can prepare it while I’m driving there, or at least have advance notice of the order to save a little time on both sides, and I’m confused why the drive-thru doesn’t use the same logic... Maybe the higher likelihood of being forced to wait for a long drive-thru line...? Only one transaction-spot to receive the food in the drive-thru, versus potentially multiple points in-store? I assume it was a deliberate choice. Just interesting, I guess. Other apps use GPS to detect when you’re nearly at the restaurant for that kind of thing, could be a good feature.
    more
  • Jan 18, 2021

    By Stealthpanda911
    Big BIG 10/10 mastapeece was initially the review. The past few times I have ordered through the app we get to the restaurant and they have no record of the order. One of these has to be the issue in the app, the other may be an issue with the store. Frustrating though to place an order and get there only to have to repeat it or argue with them.
    more
  • Horrible app! Horrible, embarrassing experience! May 29, 2018

    By Dmarkusss
    I have never had so many problems with an online app as I did with Taco Bell’s app. On Thursday May 24th I made an online order for this store location 330 w northside dr Jackson ms. I submitted the order over thirty minutes before arriving to the location because I made a stop prior to arriving. The money for my order was taken from my account and when I got to the window I was yelled at and told that I could not have my food (that I had paid for) that they didn’t see any order or money. They yelled at me and made me leave the drive thru. They told me they have nothing to do with the “raggedy” app. I left and went down the road to call the customer service number for a resolution . The rep answers the phone sounding sleepy and nonchalant. She told me there was nothing she could do. It was the apps fault . That I have to wait 3 business days before I can be refunded. I called again today , Tuesday ! And was told that a refund has been requested that now I need to wait 6-10 business days for the app to refund me! I will never use this App again in my life . Thanks Taco Bell for what has been the worst fast food experience of my life ! Delete this app ! Everyone do not use it !! I promise you’ll run into an issue .
    more
  • Jan 18, 2021

    By Monica Vandermause
    Google pay option is not working. Needs a fix. I just wanted to come back and update this review. The customer service for this app is remarkably excellent! Top notch! They went back and forth with me and worked with me until the issue with my credit card not working with their app was resolved. I am extremely impressed. A++
    more
  • Ordering made 10x more difficult Dec 4, 2018

    By Liza1276
    I've tried using this app 3 times. The first two times I selected which location I wanted it at and somewhere along the way it chose a different store across town and I didn't find out until I was at the one I wanted to order from. I even payed special attention the second time to make sure it wasn't user error and it still somehow changed it. I waited in a 30 minute line twice both times because the service was slow and I didn't find out that it wasn't at that location until I was at the window. That's 2 hours of waiting overall for a taco! If it wasn't too late to have gone inside to get it but at that point only the drive thru was open. The third time I tried using it wasn't as bad but I like jalepenos so I tried adding them to my order and the option was there but every time I tried selecting it, it either didn't even show that I tried adding them but every now and then it would show it checked off for a split second before unchecking itself, I tried it with multiple different food items to make sure it wasn't just that my item couldn't have jalepenos added to it. It wouldn't let me add it to a single item. And I can't find any explanation for it. This app is supposed to make ordering easier but it's done nothing but add 10 times more stress to trying to get food. The restaurants weren't at all helpful when I explained the situation. At this point in about ready to give up on taco bell altogether and use the mcdonalds app next time.
    more
  • Jan 15, 2021

    By Tryagianki burton
    Stores locally constantly disappear so you can't find your closest store to order from. The local stores call corporate to let them know the issue with online ordering. Yet somehow they don't make any effort to fix the issue or come up with a work around! The manager said Its been 2months since they have had an online order. Yet when you try to order a quesarito the worker will say "you have to order through the TB app", knowing damn well their store won't show up on the app. IT'S JUST SAD TB..
    more
  • Jan 14, 2021

    By mitchel slaughter
    Frustrating when you look at "my cravings" area on the app of my favorite items they all say no longer available. This is five different items that I found over the last couple years. The lack of consistency with the menu and ingredients makes the app extremely hard to use. Every single time you log in your favorite items are no longer sold why even have that option in the app.
    more
  • This app is useless Mar 29, 2019

    By timesupTB
    There is no reason to upload this App as it simply has no point. I bought $40 of gift cards to get an additional bonus and am unable to use them. You can’t pay with the e-gift cards you buy through at a Taco Bell as they don’t have the capability to type in the gift card number. So you have to use the App to mobile order, and that is slower than any other App on Earth. Oh and once you get a couple things in your cart to checkout, you absolutely cannot pay for them with the gift cards you bought through Taco Bell. So it was a complete waste of money and I’d like my money back. DO NOT bother using this App and definitely don’t buy gift cards from Taco Bell. UPDATE 3/28 All I’ve wanted to do is use the App enough to use the balance I had left on the gift card. But still it only works 1 out of 4 times and I end up having to go inside and start the order over. Today was the biggest thievery of them all. After getting the order to the cart after 20 minutes of starting and restarting, my bill was 37 cents higher than the balance of my gift card. So I had to put in a credit card for the 37 cents and afterwards noticed the whole $20 order was charged to my credit card. So I still can’t get rid of the App because it’s literally STEALING money from me. Please don’t get this App. You will be sorry. How it gets such a good rating when all the recent ones are always awful I will never know. Taco Bell must be deleting them.
    more
  • Jan 19, 2021

    By Carletta Davis
    My original review got deleted, but I lost $20 when I ordered breakfast and got the notice it was being made but when i arrived I was told the location hadn't served breakfast in months and they were unable to cancel my order and told me to cancel on the app, but you can't cancel or change an order once it's status is set to 'being made'. So if the place didnt serve breakfast, the app shouldn't have allowed the order to go through.
    more

No reviews available

  • Great Update, but beware! Dec 9, 2020

    By cojack03
    Great Update: Being able to select Easy on the different toppings is very helpful and favorites has become much better. Also now you can select sauces, the workers don’t always look at the receipt for sauces, but it’s still early for the changes still and I’m sure some people might change there mind. Thanks for the awesome update. Great step forward! Update: Finally got access to my account again after 9 weeks of not being able to get in. Only after writing the Beware on my review. So I had a week turn around on getting my account access back after giving a bad review. Beware: I have been locked out of my account for 2 months now. Trying to get back in to it to no avail. I try the forgot password and it won’t send me the email, yet they continually send me promotional emails. I had 2 rewards, but by now they are probably expired. The contact form for support never appears to work, for me at least. I don’t get a confirmation that I submitted a support ticket or any notifications that I will be contacted. I can’t resign up with Facebook or my email because they are both already being used. So, as I have said to support. I’m not buying anymore Taco Bell until I can have access to my account. I had all my favorites set up and I was happy. Now, my disappointment is immeasurable and my rest of the year has been ruined.
    more
  • Jan 18, 2021

    By Stealthpanda911
    Big BIG 10/10 mastapeece was initially the review. The past few times I have ordered through the app we get to the restaurant and they have no record of the order. One of these has to be the issue in the app, the other may be an issue with the store. Frustrating though to place an order and get there only to have to repeat it or argue with them.
    more
  • Horrible app! Horrible, embarrassing experience! May 29, 2018

    By Dmarkusss
    I have never had so many problems with an online app as I did with Taco Bell’s app. On Thursday May 24th I made an online order for this store location 330 w northside dr Jackson ms. I submitted the order over thirty minutes before arriving to the location because I made a stop prior to arriving. The money for my order was taken from my account and when I got to the window I was yelled at and told that I could not have my food (that I had paid for) that they didn’t see any order or money. They yelled at me and made me leave the drive thru. They told me they have nothing to do with the “raggedy” app. I left and went down the road to call the customer service number for a resolution . The rep answers the phone sounding sleepy and nonchalant. She told me there was nothing she could do. It was the apps fault . That I have to wait 3 business days before I can be refunded. I called again today , Tuesday ! And was told that a refund has been requested that now I need to wait 6-10 business days for the app to refund me! I will never use this App again in my life . Thanks Taco Bell for what has been the worst fast food experience of my life ! Delete this app ! Everyone do not use it !! I promise you’ll run into an issue .
    more
  • Jan 18, 2021

    By Monica Vandermause
    Google pay option is not working. Needs a fix. I just wanted to come back and update this review. The customer service for this app is remarkably excellent! Top notch! They went back and forth with me and worked with me until the issue with my credit card not working with their app was resolved. I am extremely impressed. A++
    more
  • Great App if stores were notified. Jul 2, 2017

    By BritneeRae
    Husband just went to pick up our order and they don't have tomatoes, sour cream, red sauce, avocado sauce, or the "double chalupa" which was "new featured item" or the box (combo) in association with it so basically he asked for a regular chalupa instead of double; they couldn't substitute and couldn't refund b cause they didn't have the detailed order of the cost (extra cheese, ect) so once I called him and asked why she couldn't just pull up the order number and see the details... basically she eventually figured out how to refund (I think/hope) but I keep trying to give it another shot and because of the inconsistency and inconvenience I won't be attempting again. Sad part is I still love the app but my store never knows that I've placed an order and ALWAYS has issues like they are regularly out of things (beef?!) that are on the menu and once The app allows me to order off lunch menu my store still won't make it until 11:00 even though the app says lunch is available before then.... so basically a good app doesn't mean much if the stores aren't in sync with the app. (Previous review from 2 years ago..... I love that I get to take my time and order without feeling rushed and it's ready when I arrive!!)
    more
  • Way, way better now. Solid app. May 27, 2019

    By Argembarger
    I wrote a snarky review about how much the app would lock up, and how buggy the checkout process was. I’m really glad to see that the new version of the app is *far* superior on both fronts! I still have to knock a star off for the fact that certain screens—especially the Customize screens—can appear to fail when you open them. They are actually just loading, and dutifully populate the views after they’re done, but they are not reporting any status or progress and it makes it feel like the app is frozen or has hit an error, which isn’t great. Also, this is just an opinion, but I think it’s odd that ordering for in-store pickup indicates that they start preparing the order right away, but ordering for drive-thru indicates that they wait for me to be on-site and check in before the order is prepared. It seems like I’d always want to choose in-store pickup, so they can prepare it while I’m driving there, or at least have advance notice of the order to save a little time on both sides, and I’m confused why the drive-thru doesn’t use the same logic... Maybe the higher likelihood of being forced to wait for a long drive-thru line...? Only one transaction-spot to receive the food in the drive-thru, versus potentially multiple points in-store? I assume it was a deliberate choice. Just interesting, I guess. Other apps use GPS to detect when you’re nearly at the restaurant for that kind of thing, could be a good feature.
    more
  • Jan 20, 2021

    By Colin Cook
    The last few times I tried ordering it pops up with an error that says "your cart doesn't qualify for the selected reward" even when I have not selected any reward and it shows my cart as empty on the final screen before paying. Also please add an option to beable to substitute sauces on items without an extra charge.
    more
  • Useful but not always reliable Jun 5, 2017

    By Buckeyenut33
    First, the app isn't optimized for iPhone 6 or 7 plus models and the widescreen resolution is kinda annoying. Second, submitting an order vs. "checking in" at the pickup location don't always sync well. It tells you to wait until you arrive, but there's often 10+ min delay between my check-in time and when the order finally queues at the restaurant. Kinda defeats the purpose of the app's supposed convenience and time-saving abilities lol. Third, there is nowhere in-app to add special instructions or requests for the order (i.e. extra sour cream on the side). You have to make those requests at the restaurant, but adding a simple instruction at TB is like asking them to perform brain surgery. And when you tell them you want the extra items on the side (which you already paid for in-app) 99% of the time they charge me AGAIN at the window. Lastly, the app should decrease the odds of TB screwing up the order since I'm placing it myself and making sure it's correct. And yet they NEVER get it correct lol don't seem to have this issue at other restaurant apps (chipotle, subway, etc.) & I've tried at numerous TB locations, so it's super frustrating. The app works well for most part but the human element in-store is still a massive problem.
    more
  • Jan 17, 2021

    By Chris Hubbard
    The app is slowly getting better, many of the issues I had and things I hoped for have been fixed or added. Main gripe I have now is still being unable to specify if I want a drink with extra/easy/no ice, since nearly every time everyone I order for prefers no ice.
    more
  • Five stars before glitch Aug 13, 2018

    By Viewer2015
    Update: I was finally able to reset password, store connectivity seems to be up and running again. Moved to 4 stars until the app proves it will work seamlessly again like it did the first two weeks after downloading... if no more issues will move to 5! Original: This app is fantastic... until it kicks you off and won’t let you back on. I guess I was using it too frequently! Seriously though, the app is attractive, user friendly, and dangerous for late night cravings. However, on trying to order one night from the same store I had used it for many times before, upon checkout/submit order it told me that the connection with store was lost. I thought this to be a mistake so I tried again, and again, and again. I was starting to get nervous that maybe my order was going through and just getting run over and over. But that was not the case. Using Apple Pay, none went through but what was worse, it logged me out of the app, I couldn’t remember my password, and then the forget password functionality told me user access denied. I can’t get back into the app... I’m in the phantom zone! Taco Bell is easily losing $15/wk keeping me out of the app. Please fix this bug!!!
    more
  • Jan 15, 2021

    By Benjamin Brahm
    The app lets you order and pay for freezes even if your selected location's freeze machine is broken... My local Taco Bell offered to replace it with a large fountain drink, but that's not the same price as a freeze. I didn't want to cancel the whole order, so I accepted something just under the cost of the freeze but I hope that gets fixed soon. As well as the local freeze machine!
    more
  • Jan 17, 2021

    By Jorge Sanchez
    Pretty decent app, rewards are nice but some annoyances. You aren't able to change your ice preference for drinks, there is no option to select Dr. Pepper, and payments always fail when using an Amex.
  • Jan 18, 2021

    By Funky Monkey
    Always order thru the app. If you don't, you won't get any points towards a reward. $7.25 not well spent because I was driving and didn't think to use this app seeing as there was no line.
  • Major Flaws Jun 4, 2020

    By Brian W. II
    Let me start by saying I have used many different apps through the App Store for food services and restaurants. This app, by far, has caused me the most headache for trying to figure out what I want to eat. The first thing that happens when opening the app is it displays an error message stating “Oops! Well this is embarrassing...” the message goes on for longer. It leaves me with a button to go to the home page. I press the button and does just that. At the home page, or menu as it takes me to, if I click on any category of food so I can figure out what I want to eat, it displays the same error and takes me back to the menu. The only way I can get to see the menu is the top slide bar with the categories. By the time I figure out what I want, I could have ordered at the drive-thru and paid. Since I have been experiencing this flaw since installing, I have never used the app to order food. Other apps have given me such great results and streamlined the ordering process, unfortunately, this app is an inconvenience. I truly refuse to use the app as I have been having many issues. If this is how a more personalized experience feels then it is a disgrace to have this app anywhere near my phone. Two stars for a review is being generous. The reason for two is I was able to still find what I wanted to eat, but nothing else redeems the rest of the stars.
    more
  • Jan 17, 2021

    By Brianna Rozman
    This app is so frustrating. It signs me out constantly and IT DOESN'T ACCEPT CHASE CARDS. Every single time I try to pay with *any* Chase card, it says "We're having trouble processing your selected payment." Seriously, Taco Bell?! 4 grand in my bank and I can't get $30 worth of tacos 🤦‍♀️ fix this, please
    more
  • Jan 16, 2021

    By Jeff C
    Broken. Can't submit any order. Google pay won't take and it won't take any credit cards. Update. The problem is you can't submit the order without putting in your name. The name entry box fails to show up sometimes.
  • Didn’t receive whole order. Dec 30, 2020

    By ivylamb
    So last night was the first time I downloaded and used the Taco Bell app instead of ordering inside/drive thru. The lady at the window was very nice and when she handed us the bag it was sealed shut, plus there was a long line and I was just ready to get home to eat and go to bed, so we didn’t bother checking. We’ve never had issues with wrong orders before so checking the order didn’t cross our minds. Unfortunately when we got home and pulled all of the food out we were missing two desserts and all of our sauces we asked for. I checked the receipt to see if I made a mistake when I placed the order online since it’d been my first time using the app, and everything was correct on the receipt. We didn’t want to make the drive back to the store and wait in line again, so we just took the loss. Even better, when we finally started eating, I figured out the steak quesarito wasn’t even made right with the ingredients that was listed on the app. I was hungry so I ate it anyways.. with no sauce. I’m not saying I won’t go back, it’s just that Taco Bell has never disappointed this Taco Belle before. I’m not sure if the items were overlooked or if there is something confusing that just happens with the online/APP orders or what. I just thought I should leave this here. *Happy New Year*
    more
  • Ordering made 10x more difficult Dec 4, 2018

    By Liza1276
    I've tried using this app 3 times. The first two times I selected which location I wanted it at and somewhere along the way it chose a different store across town and I didn't find out until I was at the one I wanted to order from. I even payed special attention the second time to make sure it wasn't user error and it still somehow changed it. I waited in a 30 minute line twice both times because the service was slow and I didn't find out that it wasn't at that location until I was at the window. That's 2 hours of waiting overall for a taco! If it wasn't too late to have gone inside to get it but at that point only the drive thru was open. The third time I tried using it wasn't as bad but I like jalepenos so I tried adding them to my order and the option was there but every time I tried selecting it, it either didn't even show that I tried adding them but every now and then it would show it checked off for a split second before unchecking itself, I tried it with multiple different food items to make sure it wasn't just that my item couldn't have jalepenos added to it. It wouldn't let me add it to a single item. And I can't find any explanation for it. This app is supposed to make ordering easier but it's done nothing but add 10 times more stress to trying to get food. The restaurants weren't at all helpful when I explained the situation. At this point in about ready to give up on taco bell altogether and use the mcdonalds app next time.
    more
  • Jan 15, 2021

    By Tryagianki burton
    Stores locally constantly disappear so you can't find your closest store to order from. The local stores call corporate to let them know the issue with online ordering. Yet somehow they don't make any effort to fix the issue or come up with a work around! The manager said Its been 2months since they have had an online order. Yet when you try to order a quesarito the worker will say "you have to order through the TB app", knowing damn well their store won't show up on the app. IT'S JUST SAD TB..
    more
  • Jan 14, 2021

    By mitchel slaughter
    Frustrating when you look at "my cravings" area on the app of my favorite items they all say no longer available. This is five different items that I found over the last couple years. The lack of consistency with the menu and ingredients makes the app extremely hard to use. Every single time you log in your favorite items are no longer sold why even have that option in the app.
    more
  • This app is useless Mar 29, 2019

    By timesupTB
    There is no reason to upload this App as it simply has no point. I bought $40 of gift cards to get an additional bonus and am unable to use them. You can’t pay with the e-gift cards you buy through at a Taco Bell as they don’t have the capability to type in the gift card number. So you have to use the App to mobile order, and that is slower than any other App on Earth. Oh and once you get a couple things in your cart to checkout, you absolutely cannot pay for them with the gift cards you bought through Taco Bell. So it was a complete waste of money and I’d like my money back. DO NOT bother using this App and definitely don’t buy gift cards from Taco Bell. UPDATE 3/28 All I’ve wanted to do is use the App enough to use the balance I had left on the gift card. But still it only works 1 out of 4 times and I end up having to go inside and start the order over. Today was the biggest thievery of them all. After getting the order to the cart after 20 minutes of starting and restarting, my bill was 37 cents higher than the balance of my gift card. So I had to put in a credit card for the 37 cents and afterwards noticed the whole $20 order was charged to my credit card. So I still can’t get rid of the App because it’s literally STEALING money from me. Please don’t get this App. You will be sorry. How it gets such a good rating when all the recent ones are always awful I will never know. Taco Bell must be deleting them.
    more
  • Jan 19, 2021

    By Carletta Davis
    My original review got deleted, but I lost $20 when I ordered breakfast and got the notice it was being made but when i arrived I was told the location hadn't served breakfast in months and they were unable to cancel my order and told me to cancel on the app, but you can't cancel or change an order once it's status is set to 'being made'. So if the place didnt serve breakfast, the app shouldn't have allowed the order to go through.
    more

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