Taco Bell – Order Fast Food

Great Update: Being able to select Easy on the different toppings is very helpful and favorites has become much better. Also now you can select sauces, the workers don’t always look at the receipt for sauces, but it’s still early for the changes still and I’m sure some people might change there mind. Thanks for the awesome update. Great step forward! Update: Finally got access to my account again after 9 weeks of not being able to get in. Only after writing the Beware on my review. So I had a week turn around on getting my account access back after giving a bad review. Beware: I have been locked out of my account for 2 months now. Trying to get back in to it to no avail. I try the forgot password and it won’t send me the email, yet they continually send me promotional emails. I had 2 rewards, but by now they are probably expired. The contact form for support never appears to work, for me at least. I don’t get a confirmation that I submitted a support ticket or any notifications that I will be contacted. I can’t resign up with Facebook or my email because they are both already being used. So, as I have said to support. I’m not buying anymore Taco Bell until I can have access to my account. I had all my favorites set up and I was happy. Now, my disappointment is immeasurable and my rest of the year has been ruined. more

Probably the best fast food app. Unlike McDonald, you're allowed to place multiple orders. Unlike Burger King, you are not forced to use Google Pay. Unlike Sonic Drive-in, the app and the menu are up to date. Unlike Dairy Queen, you are required to select 'drive thru' or 'in store' and it doesn't default automatically to an option. Being able to place multiple orders, use alternate forms of payment, and have an up to date menu is great. Love the app. more

I have never had so many problems with an online app as I did with Taco Bell’s app. On Thursday May 24th I made an online order for this store location 330 w northside dr Jackson ms. I submitted the order over thirty minutes before arriving to the location because I made a stop prior to arriving. The money for my order was taken from my account and when I got to the window I was yelled at and told that I could not have my food (that I had paid for) that they didn’t see any order or money. They yelled at me and made me leave the drive thru. They told me they have nothing to do with the “raggedy” app. I left and went down the road to call the customer service number for a resolution . The rep answers the phone sounding sleepy and nonchalant. She told me there was nothing she could do. It was the apps fault . That I have to wait 3 business days before I can be refunded. I called again today , Tuesday ! And was told that a refund has been requested that now I need to wait 6-10 business days for the app to refund me! I will never use this App again in my life . Thanks Taco Bell for what has been the worst fast food experience of my life ! Delete this app ! Everyone do not use it !! I promise you’ll run into an issue . more

I wrote a snarky review about how much the app would lock up, and how buggy the checkout process was. I’m really glad to see that the new version of the app is *far* superior on both fronts! I still have to knock a star off for the fact that certain screens—especially the Customize screens—can appear to fail when you open them. They are actually just loading, and dutifully populate the views after they’re done, but they are not reporting any status or progress and it makes it feel like the app is frozen or has hit an error, which isn’t great. Also, this is just an opinion, but I think it’s odd that ordering for in-store pickup indicates that they start preparing the order right away, but ordering for drive-thru indicates that they wait for me to be on-site and check in before the order is prepared. It seems like I’d always want to choose in-store pickup, so they can prepare it while I’m driving there, or at least have advance notice of the order to save a little time on both sides, and I’m confused why the drive-thru doesn’t use the same logic... Maybe the higher likelihood of being forced to wait for a long drive-thru line...? Only one transaction-spot to receive the food in the drive-thru, versus potentially multiple points in-store? I assume it was a deliberate choice. Just interesting, I guess. Other apps use GPS to detect when you’re nearly at the restaurant for that kind of thing, could be a good feature. more

Edit: an uninstall/reinstall did not fix the issue, but the most recent update seems to have. Keyboard won't pull up at checkout to enter card info on the app, went into settings to add the card so I could select it at checkout, and got an error message saying "Uh-oh! Something went wrong; please try again soon." I ended up leaving the app and going to the website, which worked fine. more

Update: I was finally able to reset password, store connectivity seems to be up and running again. Moved to 4 stars until the app proves it will work seamlessly again like it did the first two weeks after downloading... if no more issues will move to 5! Original: This app is fantastic... until it kicks you off and won’t let you back on. I guess I was using it too frequently! Seriously though, the app is attractive, user friendly, and dangerous for late night cravings. However, on trying to order one night from the same store I had used it for many times before, upon checkout/submit order it told me that the connection with store was lost. I thought this to be a mistake so I tried again, and again, and again. I was starting to get nervous that maybe my order was going through and just getting run over and over. But that was not the case. Using Apple Pay, none went through but what was worse, it logged me out of the app, I couldn’t remember my password, and then the forget password functionality told me user access denied. I can’t get back into the app... I’m in the phantom zone! Taco Bell is easily losing $15/wk keeping me out of the app. Please fix this bug!!! more

Unfortunately there’s no way to give this app zero stars, or I would. Had the app a couple years ago, and was triple charged on the app for a $50ish order, then reassured that two of the charges would be refunded. Didn’t happen until extensive phone calls were made, so I deleted the app, no big deal. I figured, as a year or so went by, the bugs would be worked out, and got the app again last year. Couldn’t log into my account, or even create a new account. Deleted again. Today, I decided to try it again. Surprise surprise. Can’t log into or create an account, and now the app won’t even allow me to select a location to start. If I’m the only one, then awesome. Keep up the hard work, but if this is a common occurrence, why even have the app available to the public? Hope this review helps, and best wishes to the developers! Update: I decided to give the app another shot today. It worked great for us this time so I wanted to be fair and not leave the rating at one star. Developers, whatever you did, great work! Please keep it up, as we look forward to continuing its use. Thank you! more

Cannot swap out sauces on the app. Your only option is to remove the default sauce, then pay extra to have your preferred different sauce on the item. That really adds up when you are having to do that for every item you order. I cannot stand anything with a chipotle flavor, but all the items that I like come with it by default. The app needs to allow the user to simply swap out the sauces without having to pay extra. The good thing about this app is that you earn rewards, although limited. more

The positive part of the app is that it sometimes helps with accuracy on ur order. The negative is that even when ur using it specifically for ur local Taco Bell we find that our location often doesn't have a lot of the items that might be being offered other places. And unfortunately it seems our local TB still seems to screw up the order every time. The app works fairly well with minimal issues. more

Its a pretty good app. I love the point system. And it offers free stuff sometimes. I just have a few issues with it. One its weird to delete orders if you need to start over. And two not sure if I'm dumb or there's no option for it, it seems like there's no option to pay the drive thru. And seems to only accept card. Other than that it's a fine app. more

My taco bell app was hacked, I had someone on the other side of the country charge 58 dollars worth of food on my card at 3 am. Have sent emails, still haven't received any calls, or my money back. Do not download this app, apparently no security at all. more

This app doesn't work at all. It is so frustrating to use. What is the point of having it if you can't even use it. It let's you select what you want but it doesn't take the payment, it just keeps going back to the time for pickup. SO ANNOYING AND USELESS!!!! more

This app is by far one of the worst apps for a food establishment. I like being able to pay contactless when I eat out nowadays and also have the convenance of having it ready to pick up. The app was already buggy while trying to add items and once I got to checkout it decided to give me an error message as soon as it took my Apple Pay stating “sorry something went wrong...” BUT STILL CHARGED MY CARD with no order placed or history of a order placed ( I called to make sure that the location I was trying to place pick up did or did not receive any order under my name). This is ridiculous and an overall terrible experience. They make it so difficult to even find where / how contact the support. Luckily after some googling I was able to get hopefully somewhere via sending an email. Their number is only available from 8am-4pm what about “after hours” as most people eat dinner after 6pm or 7pm! Plus I saw the wide spread issue discussed that I am having with having your card charged without an order placed or being able to pick up the food you paid for. I will be uninstalling the app / not be using the app + suggesting that others do the same. Waste of your time and money. Also an additional side note why the did you take away all the things people actually enjoyed eating from Taco Bell with weak overhyped replacements. The fiesta potatoes + pico de gallo were literally one of the reasons I went to Taco Bell instead of Del Taco. more

The whole point of the app for me is to be able to order ahead and get to the store to pick it up. That only happens 10% of the time. I choose pick up in store but when I get there the doors are locked and they are doing drive thru only (literally typing this in the long drive thru line). That option should be grayed out if the doors are locked. I will update my rating if that gets fixed. Also need to gray out items if they do not have the ingredients. more

This is the worst app I have ever used. Multiple issues with this app. It looks like it saves my card information for convenient purchasing but when I go to make the purchase it gives me an error saying something went wrong. In order to make the purchase, it makes me then re-enter my card info then it works. I have to do this every time. After while, I end up with my card info in there 10 times and have to go through and delete them. The other issue I have had is with getting locked out. It tells me it’s time to change my password. It asks me to click a link to send me an email to update my password. Even though my email is correct in there and I receive all the rewards/marketing emails, I never receive the link to reset my password. Now I can’t even use the app anymore at all to make purchases or access my rewards. I have tried to go into the app to use the contact messaging features and have asked for either a phone call or email follow up. No surprise, I never receive a call or email in regard to getting assistance with my issues. Of course, the app is third party and no one in any of the locations, including managers can assist or give me any phone number to contact for assistance. I never have issues with any other food apps. Very poor customer experience and due to all the inconvenience, I just go elsewhere instead. Would love for someone to contact me or for them to fix their app. more

Customer service is non existent with this app. I'm having an issue with a mobile order. When I try to reach out to taco bell about the issue I have to fill out a form of sorts describing my issue. Everytime I try to submit, the app starts the process over stating that I need to choose an area of 'improvement'. The funny thing is, I can't even get to the submission part with already having chosen an area of improvement. When I try to reselect my option the drop bar is blank. more

I’ve had the app for the longest time to keep up with their menu changes; unfortunately, it doesn’t provide an updated menu (at least for my area). As a result, despite the store no longer offering a limited item on the menu, they still offer it in the app. I figured: maybe it’s just an incentive from ordering from the app? Not that it matters, b.c I hate how every fast food restaurant wants you to preload your payment methods. Still, I got taco bell gift cards recently, so I decided to order their cravings box. This particular limited item is only available through the app. I decided I’d preload my gift cards onto the app to try to get this item; unfortunately, the app wouldn’t even accept my order submission. The store I went to most definitely took online orders, but it seems their system likes to act up. It was already annoying that they made the item only accessible through the app, but when their system decides ‘go to the next taco bell to get this item instead’, I may as well just uninstall the app from my phone at this rate, and spare myself the inconvenience. Thus, that’s what I’ll do. Seriously, considering all of the above, what the heck is it good for? Compared to all of the restaurants with apps, this one seems to be among the most meaningless ones to have… Taco bell had literal years to win me over with the app, and I genuinely wanted them to; regrettably, it’s just an outright disappointment I refuse to entertain any further. more

This used to be a good app, but in a recent update the ability to pay for an order has been disabled so the app is totally useless now. It does not allow for me to add in a new credit card. Please don't ask me to contact your programmers- just fix this issue and I'll check back in in about a month. In the meantime I lose weight and you guys will lose purchases. more

I've tried using this app 3 times. The first two times I selected which location I wanted it at and somewhere along the way it chose a different store across town and I didn't find out until I was at the one I wanted to order from. I even payed special attention the second time to make sure it wasn't user error and it still somehow changed it. I waited in a 30 minute line twice both times because the service was slow and I didn't find out that it wasn't at that location until I was at the window. That's 2 hours of waiting overall for a taco! If it wasn't too late to have gone inside to get it but at that point only the drive thru was open. The third time I tried using it wasn't as bad but I like jalepenos so I tried adding them to my order and the option was there but every time I tried selecting it, it either didn't even show that I tried adding them but every now and then it would show it checked off for a split second before unchecking itself, I tried it with multiple different food items to make sure it wasn't just that my item couldn't have jalepenos added to it. It wouldn't let me add it to a single item. And I can't find any explanation for it. This app is supposed to make ordering easier but it's done nothing but add 10 times more stress to trying to get food. The restaurants weren't at all helpful when I explained the situation. At this point in about ready to give up on taco bell altogether and use the mcdonalds app next time. more

I'd like to use the app, but it frequently has issues. Currently trying to place an order but errors out at the checkout screen starting some items in my order are unavailable. The items are available when I go to the store, but I don't get my online order rewards and lower price ordering at the store. I often have rewards that are unredeemable as a result of this issue and eventually wasted. more

My taco bell app was hacked, I had someone on the other side of the country charge 58 dollars worth of food on my card at 3 am. Have sent emails, still haven't received any calls, or my money back. Do not download this app, apparently no security at all. more

This app doesn't work at all. It is so frustrating to use. What is the point of having it if you can't even use it. It let's you select what you want but it doesn't take the payment, it just keeps going back to the time for pickup. SO ANNOYING AND USELESS!!!! more

Great Update: Being able to select Easy on the different toppings is very helpful and favorites has become much better. Also now you can select sauces, the workers don’t always look at the receipt for sauces, but it’s still early for the changes still and I’m sure some people might change there mind. Thanks for the awesome update. Great step forward! Update: Finally got access to my account again after 9 weeks of not being able to get in. Only after writing the Beware on my review. So I had a week turn around on getting my account access back after giving a bad review. Beware: I have been locked out of my account for 2 months now. Trying to get back in to it to no avail. I try the forgot password and it won’t send me the email, yet they continually send me promotional emails. I had 2 rewards, but by now they are probably expired. The contact form for support never appears to work, for me at least. I don’t get a confirmation that I submitted a support ticket or any notifications that I will be contacted. I can’t resign up with Facebook or my email because they are both already being used. So, as I have said to support. I’m not buying anymore Taco Bell until I can have access to my account. I had all my favorites set up and I was happy. Now, my disappointment is immeasurable and my rest of the year has been ruined. more

Probably the best fast food app. Unlike McDonald, you're allowed to place multiple orders. Unlike Burger King, you are not forced to use Google Pay. Unlike Sonic Drive-in, the app and the menu are up to date. Unlike Dairy Queen, you are required to select 'drive thru' or 'in store' and it doesn't default automatically to an option. Being able to place multiple orders, use alternate forms of payment, and have an up to date menu is great. Love the app. more

I have never had so many problems with an online app as I did with Taco Bell’s app. On Thursday May 24th I made an online order for this store location 330 w northside dr Jackson ms. I submitted the order over thirty minutes before arriving to the location because I made a stop prior to arriving. The money for my order was taken from my account and when I got to the window I was yelled at and told that I could not have my food (that I had paid for) that they didn’t see any order or money. They yelled at me and made me leave the drive thru. They told me they have nothing to do with the “raggedy” app. I left and went down the road to call the customer service number for a resolution . The rep answers the phone sounding sleepy and nonchalant. She told me there was nothing she could do. It was the apps fault . That I have to wait 3 business days before I can be refunded. I called again today , Tuesday ! And was told that a refund has been requested that now I need to wait 6-10 business days for the app to refund me! I will never use this App again in my life . Thanks Taco Bell for what has been the worst fast food experience of my life ! Delete this app ! Everyone do not use it !! I promise you’ll run into an issue . more

Update: I was finally able to reset password, store connectivity seems to be up and running again. Moved to 4 stars until the app proves it will work seamlessly again like it did the first two weeks after downloading... if no more issues will move to 5! Original: This app is fantastic... until it kicks you off and won’t let you back on. I guess I was using it too frequently! Seriously though, the app is attractive, user friendly, and dangerous for late night cravings. However, on trying to order one night from the same store I had used it for many times before, upon checkout/submit order it told me that the connection with store was lost. I thought this to be a mistake so I tried again, and again, and again. I was starting to get nervous that maybe my order was going through and just getting run over and over. But that was not the case. Using Apple Pay, none went through but what was worse, it logged me out of the app, I couldn’t remember my password, and then the forget password functionality told me user access denied. I can’t get back into the app... I’m in the phantom zone! Taco Bell is easily losing $15/wk keeping me out of the app. Please fix this bug!!! more

Unfortunately there’s no way to give this app zero stars, or I would. Had the app a couple years ago, and was triple charged on the app for a $50ish order, then reassured that two of the charges would be refunded. Didn’t happen until extensive phone calls were made, so I deleted the app, no big deal. I figured, as a year or so went by, the bugs would be worked out, and got the app again last year. Couldn’t log into my account, or even create a new account. Deleted again. Today, I decided to try it again. Surprise surprise. Can’t log into or create an account, and now the app won’t even allow me to select a location to start. If I’m the only one, then awesome. Keep up the hard work, but if this is a common occurrence, why even have the app available to the public? Hope this review helps, and best wishes to the developers! Update: I decided to give the app another shot today. It worked great for us this time so I wanted to be fair and not leave the rating at one star. Developers, whatever you did, great work! Please keep it up, as we look forward to continuing its use. Thank you! more

I use every fast food app there is. I don't like talking to people. This one is the most straightforward, most functional, gives you the most customization options, and gives the most worthwhile rewards out of any of them. You can modify or cancel an order at any time with no hassle, and the only time I've ever had a problem using it is one time the people in store accidentally gave my order to the wrong person. Altogether the best fast food app unequivocally. more

This is probably one of the cleanest fast food apps I've used. There are occasional hiccups with bugs or ill-communicated store closings, but on the whole it's a good experience. In terms of constructive feedback, one thing I would love to see added is an option to adjust the amount of ice you get with your drink. A few other apps, like the Burger King one, have this feature and it saves time and frustration for both the customer and employees. Personally I prefer no ice with soft drinks. more

Taco Bell app is okay. It lags a lot of times no matter what location or state I’m in. Something I really don’t like about the Taco Bell app is that it doesn’t have the Limited menu items on their app for example “Nacho Fries.” It’s not even located in the “New” category which if it’s not a regular menu item it should be in there at least. Also another thing I don’t like about Taco Bell is that if you order in person or in drive-thru there’s no way to upload your missed transactions for Taco Bell rewards you’re only rewarded points for ordering in the Taco Bell app. Which I have no problem ordering through the app I prefer it however if you don’t have what people want to eat on the app like the “Nacho Fries,” there’s no point ordering through the app. It would be a lot better if Taco Bell found a way where you could upload your receipt on their app for missed reward points just the same as Chick-fil-A does. Last week I visited Taco Bell drive-thru 4 times bc my family really enjoys Nacho Fries and that’s 4 visits of missed Taco Bell rewards point opportunities. more

This was a great app! I was using it quite frequently, until it suddenly stopped working. There were a few glitches here & there (it wouldn’t find restaurants in the area, although I had ordered in the same place before, and wouldn’t let me sign in), but after a day or two, it started working again. I was hoping the glitches would get fixed, so it would be more reliable. However, it suddenly stopped working completely - won’t let me log in, won’t let me reset my password, I’m totally locked out. I can’t find anywhere online to get help either. If this issue can be fixed, I would say it’s a great app, but until then, it’s useless. Update, 9/7/19 I want to love this app, but it just won’t work right. Previous problems were finally fixed, and now, for the last couple of months, the app will not let me check out to pay & finish the order. I deleted the app today & reloaded it to my iPhone XR, and it looks like it lets me pay, but then ultimately, it gives me an error, and the store doesn’t get the order. Very frustrating. I wish the app would get fixed!!! more

I’ve had no issues with the app until the past couple of weeks. I pulled up, placed my order, and noticed that the app started acting glitchy. It froze and then took me back to the menu. Hmm.. so I looked at my email to see no confirmation, but when I looked at my bank account it took out the money so I walked inside and told them what happened. The manager came up and told me they didn’t get my order so I showed him my bank transaction. To prove I bought it and they made it for me. You could tell he was just as frustrated as I was. Yesterday I was at a different location, I pull up change and confirmed the new address and places the order. I walk in.. the employees didn’t get my order! I was like what?? So I look at it and it sent it to another Taco Bell 🤦‍♀️ and it’s like not even close to where I was. Neither stores can do anything there about it. Luckily there is a number for Taco Bell that they gave me and they were super nice, so I’m waiting on my money but man what an inconvenience. Still love Taco Bell though! Will probably skip the app for a little while lol more

I wrote a snarky review about how much the app would lock up, and how buggy the checkout process was. I’m really glad to see that the new version of the app is *far* superior on both fronts! I still have to knock a star off for the fact that certain screens—especially the Customize screens—can appear to fail when you open them. They are actually just loading, and dutifully populate the views after they’re done, but they are not reporting any status or progress and it makes it feel like the app is frozen or has hit an error, which isn’t great. Also, this is just an opinion, but I think it’s odd that ordering for in-store pickup indicates that they start preparing the order right away, but ordering for drive-thru indicates that they wait for me to be on-site and check in before the order is prepared. It seems like I’d always want to choose in-store pickup, so they can prepare it while I’m driving there, or at least have advance notice of the order to save a little time on both sides, and I’m confused why the drive-thru doesn’t use the same logic... Maybe the higher likelihood of being forced to wait for a long drive-thru line...? Only one transaction-spot to receive the food in the drive-thru, versus potentially multiple points in-store? I assume it was a deliberate choice. Just interesting, I guess. Other apps use GPS to detect when you’re nearly at the restaurant for that kind of thing, could be a good feature. more

Edit: an uninstall/reinstall did not fix the issue, but the most recent update seems to have. Keyboard won't pull up at checkout to enter card info on the app, went into settings to add the card so I could select it at checkout, and got an error message saying "Uh-oh! Something went wrong; please try again soon." I ended up leaving the app and going to the website, which worked fine. more

I’ve been using the taco bell app for some time now and it makes eating there much more convenient; having access to the online exclusive items is a big plus as well as being able to save favorite items and orders for future visits so I don’t have to keep telling them the specifics of what I want. However, just recently I spontaneously got locked out of my account on the app and every time I try to log in it says “log in failed.” I know for a fact that I put my information in correctly as I have the information saved to my device and have not touched it since I made my account. I looked it up and apparent this is a common issue. This is very disappointing, especially since some people have been locked out of their accounts for weeks, even months. I hope this does not happen for myself or for others from this point on, but if it is occurring (which if it’s happening to me then it’s likely happening to others) often then I will not be using the app any longer, which is unfortunate because I often utilize everything from the favorites to the notifications for deals as well as the rewards (ESPECIALLY THE REWARDS!!) Please fix this issue. more

First, the app isn't optimized for iPhone 6 or 7 plus models and the widescreen resolution is kinda annoying. Second, submitting an order vs. "checking in" at the pickup location don't always sync well. It tells you to wait until you arrive, but there's often 10+ min delay between my check-in time and when the order finally queues at the restaurant. Kinda defeats the purpose of the app's supposed convenience and time-saving abilities lol. Third, there is nowhere in-app to add special instructions or requests for the order (i.e. extra sour cream on the side). You have to make those requests at the restaurant, but adding a simple instruction at TB is like asking them to perform brain surgery. And when you tell them you want the extra items on the side (which you already paid for in-app) 99% of the time they charge me AGAIN at the window. Lastly, the app should decrease the odds of TB screwing up the order since I'm placing it myself and making sure it's correct. And yet they NEVER get it correct lol don't seem to have this issue at other restaurant apps (chipotle, subway, etc.) & I've tried at numerous TB locations, so it's super frustrating. The app works well for most part but the human element in-store is still a massive problem. more

Husband just went to pick up our order and they don't have tomatoes, sour cream, red sauce, avocado sauce, or the "double chalupa" which was "new featured item" or the box (combo) in association with it so basically he asked for a regular chalupa instead of double; they couldn't substitute and couldn't refund b cause they didn't have the detailed order of the cost (extra cheese, ect) so once I called him and asked why she couldn't just pull up the order number and see the details... basically she eventually figured out how to refund (I think/hope) but I keep trying to give it another shot and because of the inconsistency and inconvenience I won't be attempting again. Sad part is I still love the app but my store never knows that I've placed an order and ALWAYS has issues like they are regularly out of things (beef?!) that are on the menu and once The app allows me to order off lunch menu my store still won't make it until 11:00 even though the app says lunch is available before then.... so basically a good app doesn't mean much if the stores aren't in sync with the app. (Previous review from 2 years ago..... I love that I get to take my time and order without feeling rushed and it's ready when I arrive!!) more

Very easy ordering and modifying the order. The big problem his employees not paying attention. Last time I ordered from 60 Vandenburgh Avenue In Troy New York. I ordered a burrito with no guacamole and instead they put so much in the Burrito it was oozing out of both ends. Which I didn’t find out until I was back home. And this was not the only time stuff like this happened. We’re given the option to change the product we’re purchasing. Like myself ,I don’t like the refried beans or the sour cream. So I usually remove them and add black beans and guacamole. But then when I pick it up and get home and look at the product it ends up having sour cream and refried beans after I paid extra for add-ons that I wanted. and I know it’s not all the stores and I know it’s not all the employees. Maybe somehow on the screen that the employee is looking at if anything is removed or anything added would be lit up in different colors. Maybe it’s already that way I don’t know. But when you’re the only customer at the store and they mess up the orders. It gets old pretty quick more

Overall, I LOVE the Taco Bell app. I much prefer ordering on the app than I do at the drive thru. I love the easy customization options and that you can save your favorites. The issues I have - it is constantly logging me out. I’m someone who never can keep track of passwords, so being logged out all the time is frustrating. Also, when you get an error during checkout because an item is sold out, or no longer being sold at that particular location, it doesn’t tell you what the issue is. So, you click “check out” and have a gigantic order for multiple people ready to go…and there’s an error. You can’t narrow it down to what item is causing the issue. In those cases I just order at the drive thru so they can tell me what’s missing, but then I lose out on the rewards points. They have added a “receipt scan” feature, but it’s not available for all locations yet. I have also had issues redeeming rewards, and it expires before it ever works. Frustrating as well! more

I’ve made quite a few orders on the app and I can say that it’s been really easy to navigate the menu and make my orders. It’s nice that I can schedule a time to get my food too. I only have one gripe, though, and it’s kinda major. It’s paying for the food. For some reason, for every order I’ve done, I’ve tried paying with my debit card but the app won’t let the payment go through. I triple-checked my card info and it was all correct, so I don’t know why I couldn’t pay. When I tried my credit card, it went through first time. Why does only that one work? I just don’t get it. And I’d much rather pay with my own money rather than with credit. I know I could just pay with debit card at the store, but that just defeats the purpose of the app in getting points and rewards, and I’d really like to get rewarded for my orders. I hope this issue can be fixed soon, but other than that, the app is great. I recommend it. more

The app is horribly slow and unoptimized. The new update destroyed the app. Take some time to give attention to detail before rushing out a new version. Literally takes 4 seconds for the app to process and load that one of the categories at the top was clicked now. 4 seconds for the bottom tabs as well. 2 seconds to swipe back and forth between the food menus. Those categories at the top doesn’t support fluent-motion movement. Instead, they move in “pages” but you can tell it was designed for fluid-motion. When you’re navigating the “pages”, it’s cutting off half the name for “Online Exclusives”, “Burritos”, “Specialties”, “Groups”, and “New Cravings Value Menu”. You can’t swipe from the left side of the screen to go back. You can’t swipe right to open the right-side menus when they are there. (You can swipe items in the checkout, so that functionality is already used, just not integrated.) The “home” tab at the bottom features outdated deals. There’s a point and reward system, but you can’t look at the rewards until you unlock them or look under “how it works”. A positive note is that the “My Info” tab is much more handy with the option to save payment type. However, I would suggest adding a note that Apple Pay is available during the checkout process. Adding and saving a card directly into a fast food app is just a big no nowadays. more

I got the app because my cell carrier gave free tacos through the app. While the concept was good, it takes so long to load that it makes it annoying. When trying to customize an order, I’d rather see the words than the pictures if it means the app won’t crash. It shouldn’t take 15 minutes to place an order for a #8 combo with no lettuce. You have to individually click on the item you want changed for each item in the combo- which I understand the logic for, but it increases the likelihood that the app will crash each time. Then once you finally get it placed, the restaurants don’t seem to know what to do. Many problematic experiences at every location we tried. Also, when trying to save a customized order for a combo, it will say customized - but those edits disappear from the instructions to the restaurant it’s being sent. This mistake can only be seen when I click on the item to review it at checkout. That pretty much makes the “favorite” function useless. Not to mention that those “favorite” items disappear randomly from my account from one week to the next. If you like all the menu items exactly the way they are normally made, then this app shouldn’t be too bad. But if you want extra sauce, or no sour cream,..., you need to have patience. FOLLOW UP: The app worked perfectly for the first time, even the “favorites” feature! I’m impressed by how quickly these issues were fixed. Thanks. more

Cannot swap out sauces on the app. Your only option is to remove the default sauce, then pay extra to have your preferred different sauce on the item. That really adds up when you are having to do that for every item you order. I cannot stand anything with a chipotle flavor, but all the items that I like come with it by default. The app needs to allow the user to simply swap out the sauces without having to pay extra. The good thing about this app is that you earn rewards, although limited. more

The positive part of the app is that it sometimes helps with accuracy on ur order. The negative is that even when ur using it specifically for ur local Taco Bell we find that our location often doesn't have a lot of the items that might be being offered other places. And unfortunately it seems our local TB still seems to screw up the order every time. The app works fairly well with minimal issues. more

Its a pretty good app. I love the point system. And it offers free stuff sometimes. I just have a few issues with it. One its weird to delete orders if you need to start over. And two not sure if I'm dumb or there's no option for it, it seems like there's no option to pay the drive thru. And seems to only accept card. Other than that it's a fine app. more

I want to start out by saying I do love this app. I have food allergies and it helps the store get the order correct more often than not, and I love paying through the app. That being said, there are so many bugs in the app. If you add custom items (all my items require being custom to avoid my allergy) then add a meal, it wipes out all of your custom order. And you can’t go in and fix the order in the cart, it won’t let you save. You have to go in and delete each custom item and then add them back again. It’s best to add everything to the cart first then do customizations, but this has been a bug for a long time and should have already been resolved. Also, I created custom favorited items to help easily put in an allergy friendly order but the same or similar bug happens: it says it’s customized under favorites but when added to the cart, all changes are erased. Big problem for picky eaters and people with food allergies who may not know that happens. My paranoia at having a reaction making me triple check is the only reason I’ve caught the app wiping my changes. It makes what should be a simple experience more complex and frustrating. Fix these bugs and this app is easily 5 stars. more

Got the app to order ahead and save some time. After downloading, I tried using the “Continue with Apple” button to, y’know, save some time. Wasted time as I kept trying it to make it work. (Coulda just drove over and waited in line.) Gave up, used the Continue with the Place that will Never Sell Your Data! instead. Of course, that worked perfectly. Then I clicked the Help to report the problem. It then automatically thinks it can only be because of a bad order, and proceeds to ask me for all sorts of information that I didn’t want to type in in the first place just so I can do a bug report. After spending enough time go buy and consume a meal at Taco Bell by downloading, creating an account, and giving them free needed feedback, I finally set up an order and paid with Apple Pay. Then it pops up the “What do you think of this app?” I then tried to write this review, only to have the text turn white, then the screen darken, and then a spinning circle with no way for me to submit what I could only guess I was writing. So I force quit the app, and came here to write this. Fix your app. I just hope my food is there when I arrive. more

On a perfect day I pull up the app, select a free reward... and order the rest of my food how I want it. I place the order and just show up and say my name. All well and good. Except sometimes the app doesn’t like me logging in, sometimes it doesn’t want me to make certain customizations to my order, and sometimes it doesn’t want me to order at all. I used to be able to make a bean burrito “grilled” and now the option isn’t there at all, despite it still being an option for similar burritos. I can ask at the window and they can still grill it... the app just doesn’t show the option anymore. My BIGGEST complaint is sometimes the app will tell me a store isn’t available for an order. This is usually at night within a few hours of their closing, but they’re still 100% open and taking orders. I ask them and they don’t know why the app isn’t letting people order from their location. Things like this while minor and inconsistent do cause frustration and take away from the experience. Also I can’t seem to be able to log in to my profile about half the times I open the app. more

I have been using the app for a while now and never had any real issues until I went to place an order tonight. I went to add a taco party pack to my cart but wanted to change it from mixed (crunchy and soft) to just soft..no problem there, but I also wanted to remove the lettuce from my order, but there was no option to do so this time! I went to past orders and saw where I had done this in the past. I tried to just add my past order to my cart and it was all added but wasn’t added how I had ordered them in the past with no lettuce, it just put a taco party pack in my cart with no modifications. My daughters were waiting (impatiently) for me to place the order so they could leave and pick it up so I just went ahead and ordered the tacos with the lettuce on them. Once they got back to the house with the order I spent forever having to pick a half head of lettuce off of each taco. 🙄🤦🏻‍♀️ If we can’t modify or customize our order at least chill with the lettuce! 1/8 of a cup of meat, 3 sprinkles of cheese, and half a head of lettuce…come on 🙄🙄 more

The app works great. I like being able to customize my order. I always just hit the button saying "I am at the store" about 3-4 minutes before I pull up to the store and it is "usually" ready within a few minutes after I actually arrive. The downside is that I have not been using it much anymore. There used to be "offers" available every time u used the app. Sometimes it was 10% off your whole order or maybe a free item or upgrade. There hasn't been an offer on the app in what I would guesstimate to be about a year. When offers were available I used to stop by the one near my workplace all the time. Now there is a Taco Bueno and a Taco Casa not far from the Bell. I opt to stop at those 2 places much more frequently now, when in the past I almost never did. Maybe someday Bell will wake up and start providing "offers" again and then I'll go back to my routine of grabbing a bite there. Until then my very routine business will often go to other local businesses since I'm not saving anything with Bell over them. more

I’m always having issues where the app will change my order or ignore my chosen payment method. Example: selecting the medium drink because of happy hour and checking out only to find it at $2 because it changed it to large. And going to go reselect medium again a few more times and each time it would change it to large at checkout. Or doing customizations in the app and get the order and the paper receipt would show no such customizations. I paid for it so it needs to go from the app to the store. Then lastly, I am always fighting the app to use my gift cards. I would have the gift card selected, but it would run my card instead. There’s a positive balance on the GC but it just never wants to run the GC. It 60% of the time would just run my debit card on file instead. The app just has me spending more money than I have been wanting to spend. I’m starting to think that all these bugs are on purpose. Because it can’t just be a coincidence. more

I was really excited to see one of my favorite restaurants has an app! I wasn’t aware of the app until I saw an ad for the free chalupa box, but I guess this has been around for a couple of years actually?? The rewards system is pretty cool. And I’m excited to start earning rewards! My main problem with this app is the payment methods. I’ve tried to connect a gift card to my account and it says the card doesn’t exist. I even connected this card to my account via the website, yet it still wouldn’t work or load up on the app. Also whenever I try to connect a credit card it pops up with an error message and kicks me out. I also wish the app was more user friendly. It was slightly inconvenient that I really couldn’t find my way around the app. I was just kind of confused about how to order and how the rewards program works. However, I did eventually find the “how it works” tab. One other small bug I’ve found is favoriting menu items. I’ve favorited some items like the grilled cheese burrito and the quesarito, but the favorites tab says I haven’t favorited anything yet. I go back to favorite those menu items again, and the app tells me I’ve already favorited the item. Again, nothing big but still slightly inconvenient. I love that Taco Bell has an app and I can’t wait to keep using it! I know it’s still kind of in beta testing, but I’m excited to see how it progresses! more

The whole point of the app for me is to be able to order ahead and get to the store to pick it up. That only happens 10% of the time. I choose pick up in store but when I get there the doors are locked and they are doing drive thru only (literally typing this in the long drive thru line). That option should be grayed out if the doors are locked. I will update my rating if that gets fixed. Also need to gray out items if they do not have the ingredients. more

I'd like to use the app, but it frequently has issues. Currently trying to place an order but errors out at the checkout screen starting some items in my order are unavailable. The items are available when I go to the store, but I don't get my online order rewards and lower price ordering at the store. I often have rewards that are unredeemable as a result of this issue and eventually wasted. more

I’ve been using this app regularly for about a year due to COVID, but there are always glitches going on. First, my past orders never show up in the past orders section. Second, I often order the same things with the same modifications. I have saved these items as favorites, but they never appear under my favorites section. But when I try to add them as a favorite again, I’m told it’s already a favorites item. So instead of making it easier on me, I have to go through the hassle of adding the same modifications every single time. Third, it saves my card info without asking me if I want it to save. And if the card info is already saved, it will still save it as a new card...so the same card is listened multiple times. I don’t want my card info saved at all so I always have to go in and delete them. Last, for the last 2 or so months, reward points stopped working for me- but I’m still getting emails about having points to use up before the expire. I keep my app updated in hopes the glitches will get fixed, but it’s been almost a year for most of them and I’m just annoyed about it. I still use the app to order because I like that I’m having as little contact with people as possible so we can be safe, but having the same minor inconveniences for so long is very irritating. more

Used the app a half dozen times before getting an order with a missing item. Using the app to report the issue was so frustrating. They want name, email, addr, etc to report an issue but if you use auto fill, the previous info is deleted and you have to start again. I'm not that dedicated, just keep my dollar, I'll uninstall and we will go out separate ways. more

Let me start by saying I have used many different apps through the App Store for food services and restaurants. This app, by far, has caused me the most headache for trying to figure out what I want to eat. The first thing that happens when opening the app is it displays an error message stating “Oops! Well this is embarrassing...” the message goes on for longer. It leaves me with a button to go to the home page. I press the button and does just that. At the home page, or menu as it takes me to, if I click on any category of food so I can figure out what I want to eat, it displays the same error and takes me back to the menu. The only way I can get to see the menu is the top slide bar with the categories. By the time I figure out what I want, I could have ordered at the drive-thru and paid. Since I have been experiencing this flaw since installing, I have never used the app to order food. Other apps have given me such great results and streamlined the ordering process, unfortunately, this app is an inconvenience. I truly refuse to use the app as I have been having many issues. If this is how a more personalized experience feels then it is a disgrace to have this app anywhere near my phone. Two stars for a review is being generous. The reason for two is I was able to still find what I wanted to eat, but nothing else redeems the rest of the stars. more

I give you the 2nd star only because it mostly works and contains the majority of the menu. What it doesn't do: 1- allow me to pick a fountain flavor or tell them I want no ice. 2- allow me to easily get to the list of items I bought so I can compare with the screen. The first failing is not uncommon enough for fast food apps, sadly. But the second is the killer for me. Six items at the beginning of the order had been cut-off, and I didn't see they were gone. Going in, yer done. more

So last night was the first time I downloaded and used the Taco Bell app instead of ordering inside/drive thru. The lady at the window was very nice and when she handed us the bag it was sealed shut, plus there was a long line and I was just ready to get home to eat and go to bed, so we didn’t bother checking. We’ve never had issues with wrong orders before so checking the order didn’t cross our minds. Unfortunately when we got home and pulled all of the food out we were missing two desserts and all of our sauces we asked for. I checked the receipt to see if I made a mistake when I placed the order online since it’d been my first time using the app, and everything was correct on the receipt. We didn’t want to make the drive back to the store and wait in line again, so we just took the loss. Even better, when we finally started eating, I figured out the steak quesarito wasn’t even made right with the ingredients that was listed on the app. I was hungry so I ate it anyways.. with no sauce. I’m not saying I won’t go back, it’s just that Taco Bell has never disappointed this Taco Belle before. I’m not sure if the items were overlooked or if there is something confusing that just happens with the online/APP orders or what. I just thought I should leave this here. *Happy New Year* more

The rewards are great but the app needs improvement. The fist thing is that app doesn’t look at your location before you order. The last Taco Bell you ordered from is set as the default location. So unless you check you will order from the wrong location. Most of the other fast food apps either verify your location or assumes will want to order from the closest restaurant. The second problem is that location you order from shows that you can pickup in the store but sometimes the store has closed the lobby and the app is not updated. Several times I have order for inside pickup, I get to the the door is locked and there is a long line in the drive through. I would not have ordered if I had known I could not pickup in the lobby. It seems to be a simple fix let on duty manager let the app servers know that the lobby is closed and the app could be updated showing only drive through pickup only. There has been times I lost my order because I didn’t have time to wait. The other thing is that it very easy to order multiple items if your not careful. You can hit the “Add to Order” multiple times and not realize it. Some the other apps give a warning that you’ve already have the item in your cart. more

I love the idea of the rewards system but the app as a whole definitely has some glitches. To start off, every time we order through the app we have used the drive-thru pick up option and both times the employees did not start working on our order until we arrived at the pick up window. They said the order was not appearing on the screen that they look to for orders. I think there needs to be some attention given to the importance of online orders because they seem to be an afterthought. We waited so long in the line because of the online orders taking up so much time and clogging up Drive they process. It needs to be streamlined because ever since it’s been introduced it’s slowed down the drivethru process immensely. The next issue was that when I went to redeem my first reward (Doritos locos Taco) it just kept not working. No matter how many times I added it to my cart using the redeem button it just wouldn’t register the discount. Now I had to order a taco that I did not want to pay for. I hope these glitches can be figured out soon because these are major reasons to stop using the app altogether. more

I think it’s the dumbest thing in the world to have an app where you can order your food ahead of time, or at least select your food ahead a time, but yet you still have to go to the restaurant and wait. I’ve never heard of such a thing… Thank God pizza places don’t make you do this. McDonald’s kind of does this too, but at least their App like recognizes when you’re at the store and they start making your food so if there’s a line through the drive-through you can still skip it. Taco Bell Avenue literally saved you no time at all… And they used to have coupons and specials which made it pretty sweet but I’m pretty sure they don’t even have those anymore or at least I haven’t seen them in a long time. But with the Taco Bell app they literally don’t start making the food until you arrive and tell them at the drive-through that you’re there… So it’s “fresh “...I appreciate the desire for freshness however I would rather it be made and ready for me by the time I arrive… Sitting there for two or three minutes while I am driving to the restaurant doesn’t make it any less fresh more

My taco bell app was hacked, I had someone on the other side of the country charge 58 dollars worth of food on my card at 3 am. Have sent emails, still haven't received any calls, or my money back. Do not download this app, apparently no security at all. more

This app doesn't work at all. It is so frustrating to use. What is the point of having it if you can't even use it. It let's you select what you want but it doesn't take the payment, it just keeps going back to the time for pickup. SO ANNOYING AND USELESS!!!! more

This app is by far one of the worst apps for a food establishment. I like being able to pay contactless when I eat out nowadays and also have the convenance of having it ready to pick up. The app was already buggy while trying to add items and once I got to checkout it decided to give me an error message as soon as it took my Apple Pay stating “sorry something went wrong...” BUT STILL CHARGED MY CARD with no order placed or history of a order placed ( I called to make sure that the location I was trying to place pick up did or did not receive any order under my name). This is ridiculous and an overall terrible experience. They make it so difficult to even find where / how contact the support. Luckily after some googling I was able to get hopefully somewhere via sending an email. Their number is only available from 8am-4pm what about “after hours” as most people eat dinner after 6pm or 7pm! Plus I saw the wide spread issue discussed that I am having with having your card charged without an order placed or being able to pick up the food you paid for. I will be uninstalling the app / not be using the app + suggesting that others do the same. Waste of your time and money. Also an additional side note why the did you take away all the things people actually enjoyed eating from Taco Bell with weak overhyped replacements. The fiesta potatoes + pico de gallo were literally one of the reasons I went to Taco Bell instead of Del Taco. more

This is the worst app I have ever used. Multiple issues with this app. It looks like it saves my card information for convenient purchasing but when I go to make the purchase it gives me an error saying something went wrong. In order to make the purchase, it makes me then re-enter my card info then it works. I have to do this every time. After while, I end up with my card info in there 10 times and have to go through and delete them. The other issue I have had is with getting locked out. It tells me it’s time to change my password. It asks me to click a link to send me an email to update my password. Even though my email is correct in there and I receive all the rewards/marketing emails, I never receive the link to reset my password. Now I can’t even use the app anymore at all to make purchases or access my rewards. I have tried to go into the app to use the contact messaging features and have asked for either a phone call or email follow up. No surprise, I never receive a call or email in regard to getting assistance with my issues. Of course, the app is third party and no one in any of the locations, including managers can assist or give me any phone number to contact for assistance. I never have issues with any other food apps. Very poor customer experience and due to all the inconvenience, I just go elsewhere instead. Would love for someone to contact me or for them to fix their app. more

Customer service is non existent with this app. I'm having an issue with a mobile order. When I try to reach out to taco bell about the issue I have to fill out a form of sorts describing my issue. Everytime I try to submit, the app starts the process over stating that I need to choose an area of 'improvement'. The funny thing is, I can't even get to the submission part with already having chosen an area of improvement. When I try to reselect my option the drop bar is blank. more

I’ve had the app for the longest time to keep up with their menu changes; unfortunately, it doesn’t provide an updated menu (at least for my area). As a result, despite the store no longer offering a limited item on the menu, they still offer it in the app. I figured: maybe it’s just an incentive from ordering from the app? Not that it matters, b.c I hate how every fast food restaurant wants you to preload your payment methods. Still, I got taco bell gift cards recently, so I decided to order their cravings box. This particular limited item is only available through the app. I decided I’d preload my gift cards onto the app to try to get this item; unfortunately, the app wouldn’t even accept my order submission. The store I went to most definitely took online orders, but it seems their system likes to act up. It was already annoying that they made the item only accessible through the app, but when their system decides ‘go to the next taco bell to get this item instead’, I may as well just uninstall the app from my phone at this rate, and spare myself the inconvenience. Thus, that’s what I’ll do. Seriously, considering all of the above, what the heck is it good for? Compared to all of the restaurants with apps, this one seems to be among the most meaningless ones to have… Taco bell had literal years to win me over with the app, and I genuinely wanted them to; regrettably, it’s just an outright disappointment I refuse to entertain any further. more

This used to be a good app, but in a recent update the ability to pay for an order has been disabled so the app is totally useless now. It does not allow for me to add in a new credit card. Please don't ask me to contact your programmers- just fix this issue and I'll check back in in about a month. In the meantime I lose weight and you guys will lose purchases. more

I've tried using this app 3 times. The first two times I selected which location I wanted it at and somewhere along the way it chose a different store across town and I didn't find out until I was at the one I wanted to order from. I even payed special attention the second time to make sure it wasn't user error and it still somehow changed it. I waited in a 30 minute line twice both times because the service was slow and I didn't find out that it wasn't at that location until I was at the window. That's 2 hours of waiting overall for a taco! If it wasn't too late to have gone inside to get it but at that point only the drive thru was open. The third time I tried using it wasn't as bad but I like jalepenos so I tried adding them to my order and the option was there but every time I tried selecting it, it either didn't even show that I tried adding them but every now and then it would show it checked off for a split second before unchecking itself, I tried it with multiple different food items to make sure it wasn't just that my item couldn't have jalepenos added to it. It wouldn't let me add it to a single item. And I can't find any explanation for it. This app is supposed to make ordering easier but it's done nothing but add 10 times more stress to trying to get food. The restaurants weren't at all helpful when I explained the situation. At this point in about ready to give up on taco bell altogether and use the mcdonalds app next time. more

What is going on? Tried to use app about a month ago, wasn't working. Ordered in the drive thru. App is STILL not working. I see no update. "Uh-Oh! Something went wrong! " then it crashes and closes instantly. If I get past that, I am told I can't order basically the things I want from that location.... but if I order inside or the drive thru they are magically available? more

The interface is very touchy and the screen jumps all over the place. It finds my closest Taco Bell. I eventually manage to order my food. It takes my email, phone number and credit card. It tells me my food will be ready in 10 min. My credit card is charged but no email receipt. So I wait. Nothing. I arrive more than 15 min after the charge hit my credit card. No order. No food. An employee tells me I need to log into my account to show her the order. I showed her the app. It does not ask for a password or name, just email, phone and credit card. Only the email can be used but a password is needed. The manager tells me I cannot get food because I have no receipt and I cannot get a refund because I ordered through the app and not his store. I have to take it up with customer support. Fine. It’s at this point when I realized if I reopened my app, as if to start a new order it saved my info. But it shows no order. Whatever. I’m hungry, I’m here. I go to the register and repeat my order to the woman at the register, she stops me and tells me one of the meals I ordered doesn’t exist. In the app, for this particular store, there was a meal containing 2 chalupa supremes, a taco and a drink. So I asked about it again as it is also offered on Taco Bell’s website. The cashier’s words were “that combo does not exist in any Taco Bell anywhere””there is no Taco Bell where you can order that.” So I left without food that I already paid for. more