Taco Bell - For Our Fans
Food & DrinkTaco Bell Mobile
Order Tacos, Burritos, & more. Customize Your Food, Order Ahead & Skip Our Line!
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About Taco Bell - For Our Fans
Order Tacos, Burritos, & more. Customize Your Food, Order Ahead & Skip Our Line!
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About Taco Bell - For Our Fans
Google Play
With the Taco Bell App, you can order and pay ahead, skip our line, get access to new deals and offers, and more.
App Features include:
REDEEM REWARDS & OFFERS - Get exclusive rewards and offers only available on the app.
EARN POINTS - Make your tacos count with our new beta rewards program. Download the Taco Bell app to start collecting points and earning rewards.
CUSTOMIZE FAVORITES - Satisfy your cravings any way you want by customizing your favorite items like tacos, burritos, and nachos.
MOBILE ORDER & PAY AHEAD - Place your order and pay ahead, select your pick-up method, let us know when you’re here, and skip our line.
TRACK YOUR ORDER - See when your order is being made and ready for you to enjoy.
FAVORITE YOUR GO-TO MEAL - Save your go-to meal and quickly reorder with our “Fast Favorite” feature.
Terms and conditions apply.
App Features include:
REDEEM REWARDS & OFFERS - Get exclusive rewards and offers only available on the app.
EARN POINTS - Make your tacos count with our new beta rewards program. Download the Taco Bell app to start collecting points and earning rewards.
CUSTOMIZE FAVORITES - Satisfy your cravings any way you want by customizing your favorite items like tacos, burritos, and nachos.
MOBILE ORDER & PAY AHEAD - Place your order and pay ahead, select your pick-up method, let us know when you’re here, and skip our line.
TRACK YOUR ORDER - See when your order is being made and ready for you to enjoy.
FAVORITE YOUR GO-TO MEAL - Save your go-to meal and quickly reorder with our “Fast Favorite” feature.
Terms and conditions apply.
App Store
With the Taco Bell App, you can order and pay ahead, skip our line, get access to new deals and offers, and more.
App Features include:
1. REDEEM REWARDS & OFFERS - Get exclusive rewards and offers only available on the app.
2. MOBILE ORDER & PAY AHEAD - Place your order and pay ahead, select your pick-up method, let us know when you’re here, and skip our line.
3. CUSTOMIZE FAVORITES - Satisfy your cravings any way you want by customizing your favorite items like tacos, burritos, and nachos.
4. EARN POINTS - Make your tacos count with our new beta rewards program. Download the Taco Bell app to start collecting points and earning rewards.
5. TRACK YOUR ORDER - See when your order is being made and ready for you to enjoy.
6. FAVORITE YOUR GO-TO MEAL - Save your go-to meal and quickly reorder with our “Fast Favorite” feature.
Terms and conditions apply.
App Features include:
1. REDEEM REWARDS & OFFERS - Get exclusive rewards and offers only available on the app.
2. MOBILE ORDER & PAY AHEAD - Place your order and pay ahead, select your pick-up method, let us know when you’re here, and skip our line.
3. CUSTOMIZE FAVORITES - Satisfy your cravings any way you want by customizing your favorite items like tacos, burritos, and nachos.
4. EARN POINTS - Make your tacos count with our new beta rewards program. Download the Taco Bell app to start collecting points and earning rewards.
5. TRACK YOUR ORDER - See when your order is being made and ready for you to enjoy.
6. FAVORITE YOUR GO-TO MEAL - Save your go-to meal and quickly reorder with our “Fast Favorite” feature.
Terms and conditions apply.
Ratings & Reviews
Write a Review
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Apr 8, 2021 Good user experience when it actually works. I order through the app more than I'd care to admit, but occasionally an update comes out that makes ordering fully impossible. Right now it has an issue reading the cart prior to checkout, and I have to question how it keeps happening. I mean, I can always use the regular drive-thru but it makes me wonder why a large chain can't have functional mobile ordering all the time. Weird.more -
Great Update, but beware!
Dec 9, 2020 Great Update: Being able to select Easy on the different toppings is very helpful and favorites has become much better. Also now you can select sauces, the workers don’t always look at the receipt for sauces, but it’s still early for the changes still and I’m sure some people might change there mind. Thanks for the awesome update. Great step forward! Update: Finally got access to my account again after 9 weeks of not being able to get in. Only after writing the Beware on my review. So I had a week turn around on getting my account access back after giving a bad review. Beware: I have been locked out of my account for 2 months now. Trying to get back in to it to no avail. I try the forgot password and it won’t send me the email, yet they continually send me promotional emails. I had 2 rewards, but by now they are probably expired. The contact form for support never appears to work, for me at least. I don’t get a confirmation that I submitted a support ticket or any notifications that I will be contacted. I can’t resign up with Facebook or my email because they are both already being used. So, as I have said to support. I’m not buying anymore Taco Bell until I can have access to my account. I had all my favorites set up and I was happy. Now, my disappointment is immeasurable and my rest of the year has been ruined.more -
Way, way better now. Solid app.
May 27, 2019 I wrote a snarky review about how much the app would lock up, and how buggy the checkout process was. I’m really glad to see that the new version of the app is *far* superior on both fronts! I still have to knock a star off for the fact that certain screens—especially the Customize screens—can appear to fail when you open them. They are actually just loading, and dutifully populate the views after they’re done, but they are not reporting any status or progress and it makes it feel like the app is frozen or has hit an error, which isn’t great. Also, this is just an opinion, but I think it’s odd that ordering for in-store pickup indicates that they start preparing the order right away, but ordering for drive-thru indicates that they wait for me to be on-site and check in before the order is prepared. It seems like I’d always want to choose in-store pickup, so they can prepare it while I’m driving there, or at least have advance notice of the order to save a little time on both sides, and I’m confused why the drive-thru doesn’t use the same logic... Maybe the higher likelihood of being forced to wait for a long drive-thru line...? Only one transaction-spot to receive the food in the drive-thru, versus potentially multiple points in-store? I assume it was a deliberate choice. Just interesting, I guess. Other apps use GPS to detect when you’re nearly at the restaurant for that kind of thing, could be a good feature.more -
Horrible app! Horrible, embarrassing experience!
May 29, 2018 I have never had so many problems with an online app as I did with Taco Bell’s app. On Thursday May 24th I made an online order for this store location 330 w northside dr Jackson ms. I submitted the order over thirty minutes before arriving to the location because I made a stop prior to arriving. The money for my order was taken from my account and when I got to the window I was yelled at and told that I could not have my food (that I had paid for) that they didn’t see any order or money. They yelled at me and made me leave the drive thru. They told me they have nothing to do with the “raggedy” app. I left and went down the road to call the customer service number for a resolution . The rep answers the phone sounding sleepy and nonchalant. She told me there was nothing she could do. It was the apps fault . That I have to wait 3 business days before I can be refunded. I called again today , Tuesday ! And was told that a refund has been requested that now I need to wait 6-10 business days for the app to refund me! I will never use this App again in my life . Thanks Taco Bell for what has been the worst fast food experience of my life ! Delete this app ! Everyone do not use it !! I promise you’ll run into an issue .more -
Great App if stores were notified.
Jul 2, 2017 Husband just went to pick up our order and they don't have tomatoes, sour cream, red sauce, avocado sauce, or the "double chalupa" which was "new featured item" or the box (combo) in association with it so basically he asked for a regular chalupa instead of double; they couldn't substitute and couldn't refund b cause they didn't have the detailed order of the cost (extra cheese, ect) so once I called him and asked why she couldn't just pull up the order number and see the details... basically she eventually figured out how to refund (I think/hope) but I keep trying to give it another shot and because of the inconsistency and inconvenience I won't be attempting again. Sad part is I still love the app but my store never knows that I've placed an order and ALWAYS has issues like they are regularly out of things (beef?!) that are on the menu and once The app allows me to order off lunch menu my store still won't make it until 11:00 even though the app says lunch is available before then.... so basically a good app doesn't mean much if the stores aren't in sync with the app. (Previous review from 2 years ago..... I love that I get to take my time and order without feeling rushed and it's ready when I arrive!!)more
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This app is the worst
Feb 3, 2021 This app doesn't work at all. It is so frustrating to use. What is the point of having it if you can't even use it. It let's you select what you want but it doesn't take the payment, it just keeps going back to the time for pickup. SO ANNOYING AND USELESS!!!!more
AppGrooves User
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Apr 6, 2021 This app has never worked properly for me. I am able to get up until the point of purchase, at that point the submit button stays grayed out, OR it just tells me it's having problems processing my payment. It's been like that since I've gotten the app 2 years ago. The most frustrating part is that certain menu items are "locked" behind the app, so I can't even order those. Fix your app.more -
Apr 6, 2021 This app used to be a decent food app, but following a new update the app seems to have an issue. Following this, I cannot select a location to pick up from. Everytime I select a location, it says that there are no pickup times for this location. Another problem is the delivery option for this app. If you'd like to deliver it takes you to an option in which it takes you to door dash. This wouldn't be a problem if it allowed me to use my payment options from the Taco Bell app.more -
Apr 5, 2021 My first order was great to choose what I wanted to order. Order didn't get made correctly. My second attempt to order non of the stores were available. Kept getting an error that the store wasn't connected. I tried every location in a 1/2 hour radius. Still no good. Not sure why I would use the app if I can just walk in. Oh, I wanted to try the online only order. Guess I won't be taking lunch here today!more -
Ordering made 10x more difficult
Dec 4, 2018 I've tried using this app 3 times. The first two times I selected which location I wanted it at and somewhere along the way it chose a different store across town and I didn't find out until I was at the one I wanted to order from. I even payed special attention the second time to make sure it wasn't user error and it still somehow changed it. I waited in a 30 minute line twice both times because the service was slow and I didn't find out that it wasn't at that location until I was at the window. That's 2 hours of waiting overall for a taco! If it wasn't too late to have gone inside to get it but at that point only the drive thru was open. The third time I tried using it wasn't as bad but I like jalepenos so I tried adding them to my order and the option was there but every time I tried selecting it, it either didn't even show that I tried adding them but every now and then it would show it checked off for a split second before unchecking itself, I tried it with multiple different food items to make sure it wasn't just that my item couldn't have jalepenos added to it. It wouldn't let me add it to a single item. And I can't find any explanation for it. This app is supposed to make ordering easier but it's done nothing but add 10 times more stress to trying to get food. The restaurants weren't at all helpful when I explained the situation. At this point in about ready to give up on taco bell altogether and use the mcdonalds app next time.more
No reviews available
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Great Update, but beware!
Dec 9, 2020 Great Update: Being able to select Easy on the different toppings is very helpful and favorites has become much better. Also now you can select sauces, the workers don’t always look at the receipt for sauces, but it’s still early for the changes still and I’m sure some people might change there mind. Thanks for the awesome update. Great step forward! Update: Finally got access to my account again after 9 weeks of not being able to get in. Only after writing the Beware on my review. So I had a week turn around on getting my account access back after giving a bad review. Beware: I have been locked out of my account for 2 months now. Trying to get back in to it to no avail. I try the forgot password and it won’t send me the email, yet they continually send me promotional emails. I had 2 rewards, but by now they are probably expired. The contact form for support never appears to work, for me at least. I don’t get a confirmation that I submitted a support ticket or any notifications that I will be contacted. I can’t resign up with Facebook or my email because they are both already being used. So, as I have said to support. I’m not buying anymore Taco Bell until I can have access to my account. I had all my favorites set up and I was happy. Now, my disappointment is immeasurable and my rest of the year has been ruined.more -
Horrible app! Horrible, embarrassing experience!
May 29, 2018 I have never had so many problems with an online app as I did with Taco Bell’s app. On Thursday May 24th I made an online order for this store location 330 w northside dr Jackson ms. I submitted the order over thirty minutes before arriving to the location because I made a stop prior to arriving. The money for my order was taken from my account and when I got to the window I was yelled at and told that I could not have my food (that I had paid for) that they didn’t see any order or money. They yelled at me and made me leave the drive thru. They told me they have nothing to do with the “raggedy” app. I left and went down the road to call the customer service number for a resolution . The rep answers the phone sounding sleepy and nonchalant. She told me there was nothing she could do. It was the apps fault . That I have to wait 3 business days before I can be refunded. I called again today , Tuesday ! And was told that a refund has been requested that now I need to wait 6-10 business days for the app to refund me! I will never use this App again in my life . Thanks Taco Bell for what has been the worst fast food experience of my life ! Delete this app ! Everyone do not use it !! I promise you’ll run into an issue .more -
Great App if stores were notified.
Jul 2, 2017 Husband just went to pick up our order and they don't have tomatoes, sour cream, red sauce, avocado sauce, or the "double chalupa" which was "new featured item" or the box (combo) in association with it so basically he asked for a regular chalupa instead of double; they couldn't substitute and couldn't refund b cause they didn't have the detailed order of the cost (extra cheese, ect) so once I called him and asked why she couldn't just pull up the order number and see the details... basically she eventually figured out how to refund (I think/hope) but I keep trying to give it another shot and because of the inconsistency and inconvenience I won't be attempting again. Sad part is I still love the app but my store never knows that I've placed an order and ALWAYS has issues like they are regularly out of things (beef?!) that are on the menu and once The app allows me to order off lunch menu my store still won't make it until 11:00 even though the app says lunch is available before then.... so basically a good app doesn't mean much if the stores aren't in sync with the app. (Previous review from 2 years ago..... I love that I get to take my time and order without feeling rushed and it's ready when I arrive!!)more -
Updated, the app is great now!
Jul 5, 2020 Unfortunately there’s no way to give this app zero stars, or I would. Had the app a couple years ago, and was triple charged on the app for a $50ish order, then reassured that two of the charges would be refunded. Didn’t happen until extensive phone calls were made, so I deleted the app, no big deal. I figured, as a year or so went by, the bugs would be worked out, and got the app again last year. Couldn’t log into my account, or even create a new account. Deleted again. Today, I decided to try it again. Surprise surprise. Can’t log into or create an account, and now the app won’t even allow me to select a location to start. If I’m the only one, then awesome. Keep up the hard work, but if this is a common occurrence, why even have the app available to the public? Hope this review helps, and best wishes to the developers! Update: I decided to give the app another shot today. It worked great for us this time so I wanted to be fair and not leave the rating at one star. Developers, whatever you did, great work! Please keep it up, as we look forward to continuing its use. Thank you!more -
Apr 7, 2021 I've had this app for a very long time and within the last month it's gotten to where I can't get past adding food to my cart. I click on cart to try and check out and it just gives me the option to keep exploring the menu. Really sad when most things I want to order are online exclusives only. Thank you so much for you fast reply! It fixed it! 😊😊😊more
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Way, way better now. Solid app.
May 27, 2019 I wrote a snarky review about how much the app would lock up, and how buggy the checkout process was. I’m really glad to see that the new version of the app is *far* superior on both fronts! I still have to knock a star off for the fact that certain screens—especially the Customize screens—can appear to fail when you open them. They are actually just loading, and dutifully populate the views after they’re done, but they are not reporting any status or progress and it makes it feel like the app is frozen or has hit an error, which isn’t great. Also, this is just an opinion, but I think it’s odd that ordering for in-store pickup indicates that they start preparing the order right away, but ordering for drive-thru indicates that they wait for me to be on-site and check in before the order is prepared. It seems like I’d always want to choose in-store pickup, so they can prepare it while I’m driving there, or at least have advance notice of the order to save a little time on both sides, and I’m confused why the drive-thru doesn’t use the same logic... Maybe the higher likelihood of being forced to wait for a long drive-thru line...? Only one transaction-spot to receive the food in the drive-thru, versus potentially multiple points in-store? I assume it was a deliberate choice. Just interesting, I guess. Other apps use GPS to detect when you’re nearly at the restaurant for that kind of thing, could be a good feature.more -
Useful but not always reliable
Jun 5, 2017 First, the app isn't optimized for iPhone 6 or 7 plus models and the widescreen resolution is kinda annoying. Second, submitting an order vs. "checking in" at the pickup location don't always sync well. It tells you to wait until you arrive, but there's often 10+ min delay between my check-in time and when the order finally queues at the restaurant. Kinda defeats the purpose of the app's supposed convenience and time-saving abilities lol. Third, there is nowhere in-app to add special instructions or requests for the order (i.e. extra sour cream on the side). You have to make those requests at the restaurant, but adding a simple instruction at TB is like asking them to perform brain surgery. And when you tell them you want the extra items on the side (which you already paid for in-app) 99% of the time they charge me AGAIN at the window. Lastly, the app should decrease the odds of TB screwing up the order since I'm placing it myself and making sure it's correct. And yet they NEVER get it correct lol don't seem to have this issue at other restaurant apps (chipotle, subway, etc.) & I've tried at numerous TB locations, so it's super frustrating. The app works well for most part but the human element in-store is still a massive problem.more -
Five stars before glitch
Aug 13, 2018 Update: I was finally able to reset password, store connectivity seems to be up and running again. Moved to 4 stars until the app proves it will work seamlessly again like it did the first two weeks after downloading... if no more issues will move to 5! Original: This app is fantastic... until it kicks you off and won’t let you back on. I guess I was using it too frequently! Seriously though, the app is attractive, user friendly, and dangerous for late night cravings. However, on trying to order one night from the same store I had used it for many times before, upon checkout/submit order it told me that the connection with store was lost. I thought this to be a mistake so I tried again, and again, and again. I was starting to get nervous that maybe my order was going through and just getting run over and over. But that was not the case. Using Apple Pay, none went through but what was worse, it logged me out of the app, I couldn’t remember my password, and then the forget password functionality told me user access denied. I can’t get back into the app... I’m in the phantom zone! Taco Bell is easily losing $15/wk keeping me out of the app. Please fix this bug!!!more -
Great app, IF it’s working!
Sep 7, 2019 This was a great app! I was using it quite frequently, until it suddenly stopped working. There were a few glitches here & there (it wouldn’t find restaurants in the area, although I had ordered in the same place before, and wouldn’t let me sign in), but after a day or two, it started working again. I was hoping the glitches would get fixed, so it would be more reliable. However, it suddenly stopped working completely - won’t let me log in, won’t let me reset my password, I’m totally locked out. I can’t find anywhere online to get help either. If this issue can be fixed, I would say it’s a great app, but until then, it’s useless. Update, 9/7/19 I want to love this app, but it just won’t work right. Previous problems were finally fixed, and now, for the last couple of months, the app will not let me check out to pay & finish the order. I deleted the app today & reloaded it to my iPhone XR, and it looks like it lets me pay, but then ultimately, it gives me an error, and the store doesn’t get the order. Very frustrating. I wish the app would get fixed!!!more -
App works great. Employees mess up the order
Jul 21, 2019 Very easy ordering and modifying the order. The big problem his employees not paying attention. Last time I ordered from 60 Vandenburgh Avenue In Troy New York. I ordered a burrito with no guacamole and instead they put so much in the Burrito it was oozing out of both ends. Which I didn’t find out until I was back home. And this was not the only time stuff like this happened. We’re given the option to change the product we’re purchasing. Like myself ,I don’t like the refried beans or the sour cream. So I usually remove them and add black beans and guacamole. But then when I pick it up and get home and look at the product it ends up having sour cream and refried beans after I paid extra for add-ons that I wanted. and I know it’s not all the stores and I know it’s not all the employees. Maybe somehow on the screen that the employee is looking at if anything is removed or anything added would be lit up in different colors. Maybe it’s already that way I don’t know. But when you’re the only customer at the store and they mess up the orders. It gets old pretty quickmore
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Apr 8, 2021 Good user experience when it actually works. I order through the app more than I'd care to admit, but occasionally an update comes out that makes ordering fully impossible. Right now it has an issue reading the cart prior to checkout, and I have to question how it keeps happening. I mean, I can always use the regular drive-thru but it makes me wonder why a large chain can't have functional mobile ordering all the time. Weird.more -
Apr 2, 2021 This app no longer works with the newest android update. It will not let me use any of my rewards or customize anything. If I am lucky to get something in my cart it will not show up or will not let me check out. Constantly force closing as well. Please fix this, I am going to lose all of my rewards because your app is not working. Update: I uninstalled and reinstalled just like they recommended. This fixed the problem for now.more -
Apr 5, 2021 Easy to use app. There have been issues such as my order going in as an immediate pick-up rather than a timed order twice. In one instance my food had been thrown away because it had been sitting all day. The other time the food was a few hours old and barely edible when I got home. Glad I didn't get covid from that. Now I just make sure to order when I am on my way there. The app has had recent problems with the cart when I want to pay. I uninstalled it and reinstalled it and it works fine now.more -
Apr 5, 2021 9 times out of 10 they will mess up your order. after a while it gets unacceptable if you're vegan / vegetarian... the app itself isn't so bad. but it's like every order you get, you'll have to double check your bag. I find myself back in line just to get what I originally ordered and sometimes you'll have to wait another 30 mins in line. they also never seem to make it worth your time (like a coupon or free extra food item)more -
Great App-But No Offers Anymore
Jun 22, 2017 The app works great. I like being able to customize my order. I always just hit the button saying "I am at the store" about 3-4 minutes before I pull up to the store and it is "usually" ready within a few minutes after I actually arrive. The downside is that I have not been using it much anymore. There used to be "offers" available every time u used the app. Sometimes it was 10% off your whole order or maybe a free item or upgrade. There hasn't been an offer on the app in what I would guesstimate to be about a year. When offers were available I used to stop by the one near my workplace all the time. Now there is a Taco Bueno and a Taco Casa not far from the Bell. I opt to stop at those 2 places much more frequently now, when in the past I almost never did. Maybe someday Bell will wake up and start providing "offers" again and then I'll go back to my routine of grabbing a bite there. Until then my very routine business will often go to other local businesses since I'm not saving anything with Bell over them.more
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Apr 6, 2021 This app used to be a decent food app, but following a new update the app seems to have an issue. Following this, I cannot select a location to pick up from. Everytime I select a location, it says that there are no pickup times for this location. Another problem is the delivery option for this app. If you'd like to deliver it takes you to an option in which it takes you to door dash. This wouldn't be a problem if it allowed me to use my payment options from the Taco Bell app.more -
Apr 5, 2021 My first order was great to choose what I wanted to order. Order didn't get made correctly. My second attempt to order non of the stores were available. Kept getting an error that the store wasn't connected. I tried every location in a 1/2 hour radius. Still no good. Not sure why I would use the app if I can just walk in. Oh, I wanted to try the online only order. Guess I won't be taking lunch here today!more -
Apr 13, 2021 Total waste of time ordering through app. Still have to wait in long drive thru lines because taco bell will not allow you to pick up from inside. Funny that taco bell let's grubhub and uber eats go inside to pickup food. Apparently if taco bell makes 100 percent profit from an order they do not value your time. I'm willing to pay taco bell less to pick up inside.more -
Apr 7, 2021 It frequently doesn't work. For example, for the past three days, there are some items the app won't let me add to my cart, which hardly matters, because even when I succeed in putting other items in, I can't check out/place my order. Even when it's "working," it almost always crashes right after I place my order, so I have to guess whether the order went through.more -
Major Flaws
Jun 4, 2020 Let me start by saying I have used many different apps through the App Store for food services and restaurants. This app, by far, has caused me the most headache for trying to figure out what I want to eat. The first thing that happens when opening the app is it displays an error message stating “Oops! Well this is embarrassing...” the message goes on for longer. It leaves me with a button to go to the home page. I press the button and does just that. At the home page, or menu as it takes me to, if I click on any category of food so I can figure out what I want to eat, it displays the same error and takes me back to the menu. The only way I can get to see the menu is the top slide bar with the categories. By the time I figure out what I want, I could have ordered at the drive-thru and paid. Since I have been experiencing this flaw since installing, I have never used the app to order food. Other apps have given me such great results and streamlined the ordering process, unfortunately, this app is an inconvenience. I truly refuse to use the app as I have been having many issues. If this is how a more personalized experience feels then it is a disgrace to have this app anywhere near my phone. Two stars for a review is being generous. The reason for two is I was able to still find what I wanted to eat, but nothing else redeems the rest of the stars.more
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This app is the worst
Feb 3, 2021 This app doesn't work at all. It is so frustrating to use. What is the point of having it if you can't even use it. It let's you select what you want but it doesn't take the payment, it just keeps going back to the time for pickup. SO ANNOYING AND USELESS!!!!more
AppGrooves User
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Apr 6, 2021 This app has never worked properly for me. I am able to get up until the point of purchase, at that point the submit button stays grayed out, OR it just tells me it's having problems processing my payment. It's been like that since I've gotten the app 2 years ago. The most frustrating part is that certain menu items are "locked" behind the app, so I can't even order those. Fix your app.more -
Ordering made 10x more difficult
Dec 4, 2018 I've tried using this app 3 times. The first two times I selected which location I wanted it at and somewhere along the way it chose a different store across town and I didn't find out until I was at the one I wanted to order from. I even payed special attention the second time to make sure it wasn't user error and it still somehow changed it. I waited in a 30 minute line twice both times because the service was slow and I didn't find out that it wasn't at that location until I was at the window. That's 2 hours of waiting overall for a taco! If it wasn't too late to have gone inside to get it but at that point only the drive thru was open. The third time I tried using it wasn't as bad but I like jalepenos so I tried adding them to my order and the option was there but every time I tried selecting it, it either didn't even show that I tried adding them but every now and then it would show it checked off for a split second before unchecking itself, I tried it with multiple different food items to make sure it wasn't just that my item couldn't have jalepenos added to it. It wouldn't let me add it to a single item. And I can't find any explanation for it. This app is supposed to make ordering easier but it's done nothing but add 10 times more stress to trying to get food. The restaurants weren't at all helpful when I explained the situation. At this point in about ready to give up on taco bell altogether and use the mcdonalds app next time.more -
Apr 4, 2021 Sometimes menu is up to date, sometimes not. You never know what you're going to get with this app. The online payment has never worked. Enter information, "confirm payment", then the "Submit" button stays unselectable. If you drive to the restaurant to order, they may or may not have the things on the menu, who knows? I pulled up today to order in the drive-thru because the order wouldn't submit in-app, and they tell me that they can't put in the order because it's "only available in the app."more -
Charged my card but didn’t place my order?
Feb 2, 2021 This app is by far one of the worst apps for a food establishment. I like being able to pay contactless when I eat out nowadays and also have the convenance of having it ready to pick up. The app was already buggy while trying to add items and once I got to checkout it decided to give me an error message as soon as it took my Apple Pay stating “sorry something went wrong...” BUT STILL CHARGED MY CARD with no order placed or history of a order placed ( I called to make sure that the location I was trying to place pick up did or did not receive any order under my name). This is ridiculous and an overall terrible experience. They make it so difficult to even find where / how contact the support. Luckily after some googling I was able to get hopefully somewhere via sending an email. Their number is only available from 8am-4pm what about “after hours” as most people eat dinner after 6pm or 7pm! Plus I saw the wide spread issue discussed that I am having with having your card charged without an order placed or being able to pick up the food you paid for. I will be uninstalling the app / not be using the app + suggesting that others do the same. Waste of your time and money. Also an additional side note why the did you take away all the things people actually enjoyed eating from Taco Bell with weak overhyped replacements. The fiesta potatoes + pico de gallo were literally one of the reasons I went to Taco Bell instead of Del Taco.more
What’s Groovy
There is no reason to upload this App as it simply has no point. I bought $40 of gift cards to get an additional bonus and am unable to use them. You can’t pay with the e-gift cards you buy through at a Taco Bell as they don’t have the capability to type in the gift card number. So you have to use the App to mobile order, and that is slower than any other App on Earth. Oh and once you get a couple things in your cart to checkout, you absolutely cannot pay for them with the gift cards you bought through Taco Bell. So it was a complete waste of money and I’d like my money back. DO NOT bother using this App and definitely don’t buy gift cards from Taco Bell. UPDATE 3/28 All I’ve wanted to do is use the App enough to use the balance I had left on the gift card. But still it only works 1 out of 4 times and I end up having to go inside and start the order over. Today was the biggest thievery of them all. After getting the order to the cart after 20 minutes of starting and restarting, my bill was 37 cents higher than the balance of my gift card. So I had to put in a credit card for the 37 cents and afterwards noticed the whole $20 order was charged to my credit card. So I still can’t get rid of the App because it’s literally STEALING money from me. Please don’t get this App. You will be sorry. How it gets such a good rating when all the recent ones are always awful I will never know. Taco Bell must be deleting them.
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What’s Subpar
The process for the order being made and picked up is ridiculous and needs adjusted. Once you order and pay, you still need to check in at the drive thru and wait for the order. They don't start until you check in. After enduring that frustration 3x, I called the store and asked if they could start. She said I can't "jump the line" added the drive thru is wrapped around the building. What line exactly would I be jumping? I've paid. I've ordered. Update the process and make the food when I order
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Filter Reviews
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Good user experience when it actually works. I order through the app more than I'd care to admit, but occasionally an update comes out that makes ordering fully impossible. Right now it has an issue reading the cart prior to checkout, and I have to question how it keeps happening. I mean, I can always use the regular drive-thru but it makes me wonder why a large chain can't have functional mobile ordering all the time. Weird.
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Great Update, but beware!
Great Update: Being able to select Easy on the different toppings is very helpful and favorites has become much better. Also now you can select sauces, the workers don’t always look at the receipt for sauces, but it’s still early for the changes still and I’m sure some people might change there mind. Thanks for the awesome update. Great step forward! Update: Finally got access to my account again after 9 weeks of not being able to get in. Only after writing the Beware on my review. So I had a week turn around on getting my account access back after giving a bad review. Beware: I have been locked out of my account for 2 months now. Trying to get back in to it to no avail. I try the forgot password and it won’t send me the email, yet they continually send me promotional emails. I had 2 rewards, but by now they are probably expired. The contact form for support never appears to work, for me at least. I don’t get a confirmation that I submitted a support ticket or any notifications that I will be contacted. I can’t resign up with Facebook or my email because they are both already being used. So, as I have said to support. I’m not buying anymore Taco Bell until I can have access to my account. I had all my favorites set up and I was happy. Now, my disappointment is immeasurable and my rest of the year has been ruined. -
Way, way better now. Solid app.
I wrote a snarky review about how much the app would lock up, and how buggy the checkout process was. I’m really glad to see that the new version of the app is *far* superior on both fronts! I still have to knock a star off for the fact that certain screens—especially the Customize screens—can appear to fail when you open them. They are actually just loading, and dutifully populate the views after they’re done, but they are not reporting any status or progress and it makes it feel like the app is frozen or has hit an error, which isn’t great. Also, this is just an opinion, but I think it’s odd that ordering for in-store pickup indicates that they start preparing the order right away, but ordering for drive-thru indicates that they wait for me to be on-site and check in before the order is prepared. It seems like I’d always want to choose in-store pickup, so they can prepare it while I’m driving there, or at least have advance notice of the order to save a little time on both sides, and I’m confused why the drive-thru doesn’t use the same logic... Maybe the higher likelihood of being forced to wait for a long drive-thru line...? Only one transaction-spot to receive the food in the drive-thru, versus potentially multiple points in-store? I assume it was a deliberate choice. Just interesting, I guess. Other apps use GPS to detect when you’re nearly at the restaurant for that kind of thing, could be a good feature. -
Horrible app! Horrible, embarrassing experience!
I have never had so many problems with an online app as I did with Taco Bell’s app. On Thursday May 24th I made an online order for this store location 330 w northside dr Jackson ms. I submitted the order over thirty minutes before arriving to the location because I made a stop prior to arriving. The money for my order was taken from my account and when I got to the window I was yelled at and told that I could not have my food (that I had paid for) that they didn’t see any order or money. They yelled at me and made me leave the drive thru. They told me they have nothing to do with the “raggedy” app. I left and went down the road to call the customer service number for a resolution . The rep answers the phone sounding sleepy and nonchalant. She told me there was nothing she could do. It was the apps fault . That I have to wait 3 business days before I can be refunded. I called again today , Tuesday ! And was told that a refund has been requested that now I need to wait 6-10 business days for the app to refund me! I will never use this App again in my life . Thanks Taco Bell for what has been the worst fast food experience of my life ! Delete this app ! Everyone do not use it !! I promise you’ll run into an issue . -
Great App if stores were notified.
Husband just went to pick up our order and they don't have tomatoes, sour cream, red sauce, avocado sauce, or the "double chalupa" which was "new featured item" or the box (combo) in association with it so basically he asked for a regular chalupa instead of double; they couldn't substitute and couldn't refund b cause they didn't have the detailed order of the cost (extra cheese, ect) so once I called him and asked why she couldn't just pull up the order number and see the details... basically she eventually figured out how to refund (I think/hope) but I keep trying to give it another shot and because of the inconsistency and inconvenience I won't be attempting again. Sad part is I still love the app but my store never knows that I've placed an order and ALWAYS has issues like they are regularly out of things (beef?!) that are on the menu and once The app allows me to order off lunch menu my store still won't make it until 11:00 even though the app says lunch is available before then.... so basically a good app doesn't mean much if the stores aren't in sync with the app. (Previous review from 2 years ago..... I love that I get to take my time and order without feeling rushed and it's ready when I arrive!!) -
Updated, the app is great now!
Unfortunately there’s no way to give this app zero stars, or I would. Had the app a couple years ago, and was triple charged on the app for a $50ish order, then reassured that two of the charges would be refunded. Didn’t happen until extensive phone calls were made, so I deleted the app, no big deal. I figured, as a year or so went by, the bugs would be worked out, and got the app again last year. Couldn’t log into my account, or even create a new account. Deleted again. Today, I decided to try it again. Surprise surprise. Can’t log into or create an account, and now the app won’t even allow me to select a location to start. If I’m the only one, then awesome. Keep up the hard work, but if this is a common occurrence, why even have the app available to the public? Hope this review helps, and best wishes to the developers! Update: I decided to give the app another shot today. It worked great for us this time so I wanted to be fair and not leave the rating at one star. Developers, whatever you did, great work! Please keep it up, as we look forward to continuing its use. Thank you! -
This app no longer works with the newest android update. It will not let me use any of my rewards or customize anything. If I am lucky to get something in my cart it will not show up or will not let me check out. Constantly force closing as well. Please fix this, I am going to lose all of my rewards because your app is not working. Update: I uninstalled and reinstalled just like they recommended. This fixed the problem for now.
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Easy to use app. There have been issues such as my order going in as an immediate pick-up rather than a timed order twice. In one instance my food had been thrown away because it had been sitting all day. The other time the food was a few hours old and barely edible when I got home. Glad I didn't get covid from that. Now I just make sure to order when I am on my way there. The app has had recent problems with the cart when I want to pay. I uninstalled it and reinstalled it and it works fine now.
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Useful but not always reliable
First, the app isn't optimized for iPhone 6 or 7 plus models and the widescreen resolution is kinda annoying. Second, submitting an order vs. "checking in" at the pickup location don't always sync well. It tells you to wait until you arrive, but there's often 10+ min delay between my check-in time and when the order finally queues at the restaurant. Kinda defeats the purpose of the app's supposed convenience and time-saving abilities lol. Third, there is nowhere in-app to add special instructions or requests for the order (i.e. extra sour cream on the side). You have to make those requests at the restaurant, but adding a simple instruction at TB is like asking them to perform brain surgery. And when you tell them you want the extra items on the side (which you already paid for in-app) 99% of the time they charge me AGAIN at the window. Lastly, the app should decrease the odds of TB screwing up the order since I'm placing it myself and making sure it's correct. And yet they NEVER get it correct lol don't seem to have this issue at other restaurant apps (chipotle, subway, etc.) & I've tried at numerous TB locations, so it's super frustrating. The app works well for most part but the human element in-store is still a massive problem. -
I've had this app for a very long time and within the last month it's gotten to where I can't get past adding food to my cart. I click on cart to try and check out and it just gives me the option to keep exploring the menu. Really sad when most things I want to order are online exclusives only. Thank you so much for you fast reply! It fixed it! 😊😊😊
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More accurate ordering. Less wait when you show up when you order in advance.
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I was a slow adapter to ordering food through an app, but have since learned that it's easy and you usually can get special offers. Only complaint is when the app does not connect/work.... lucky that hasn't happened in a while.
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The first time user it's pretty good.
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Had issues ordering. I had completed latest updates. They had me delete app and reinstall, now it works.
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Great 👍
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Easy of use. Good food.
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Great 👍
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Easy to use
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Easy order app
Real easy to order online and pick up! -
nice app
nice app
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Great Update, but beware!
Great Update: Being able to select Easy on the different toppings is very helpful and favorites has become much better. Also now you can select sauces, the workers don’t always look at the receipt for sauces, but it’s still early for the changes still and I’m sure some people might change there mind. Thanks for the awesome update. Great step forward! Update: Finally got access to my account again after 9 weeks of not being able to get in. Only after writing the Beware on my review. So I had a week turn around on getting my account access back after giving a bad review. Beware: I have been locked out of my account for 2 months now. Trying to get back in to it to no avail. I try the forgot password and it won’t send me the email, yet they continually send me promotional emails. I had 2 rewards, but by now they are probably expired. The contact form for support never appears to work, for me at least. I don’t get a confirmation that I submitted a support ticket or any notifications that I will be contacted. I can’t resign up with Facebook or my email because they are both already being used. So, as I have said to support. I’m not buying anymore Taco Bell until I can have access to my account. I had all my favorites set up and I was happy. Now, my disappointment is immeasurable and my rest of the year has been ruined. -
Horrible app! Horrible, embarrassing experience!
I have never had so many problems with an online app as I did with Taco Bell’s app. On Thursday May 24th I made an online order for this store location 330 w northside dr Jackson ms. I submitted the order over thirty minutes before arriving to the location because I made a stop prior to arriving. The money for my order was taken from my account and when I got to the window I was yelled at and told that I could not have my food (that I had paid for) that they didn’t see any order or money. They yelled at me and made me leave the drive thru. They told me they have nothing to do with the “raggedy” app. I left and went down the road to call the customer service number for a resolution . The rep answers the phone sounding sleepy and nonchalant. She told me there was nothing she could do. It was the apps fault . That I have to wait 3 business days before I can be refunded. I called again today , Tuesday ! And was told that a refund has been requested that now I need to wait 6-10 business days for the app to refund me! I will never use this App again in my life . Thanks Taco Bell for what has been the worst fast food experience of my life ! Delete this app ! Everyone do not use it !! I promise you’ll run into an issue . -
Great App if stores were notified.
Husband just went to pick up our order and they don't have tomatoes, sour cream, red sauce, avocado sauce, or the "double chalupa" which was "new featured item" or the box (combo) in association with it so basically he asked for a regular chalupa instead of double; they couldn't substitute and couldn't refund b cause they didn't have the detailed order of the cost (extra cheese, ect) so once I called him and asked why she couldn't just pull up the order number and see the details... basically she eventually figured out how to refund (I think/hope) but I keep trying to give it another shot and because of the inconsistency and inconvenience I won't be attempting again. Sad part is I still love the app but my store never knows that I've placed an order and ALWAYS has issues like they are regularly out of things (beef?!) that are on the menu and once The app allows me to order off lunch menu my store still won't make it until 11:00 even though the app says lunch is available before then.... so basically a good app doesn't mean much if the stores aren't in sync with the app. (Previous review from 2 years ago..... I love that I get to take my time and order without feeling rushed and it's ready when I arrive!!) -
Updated, the app is great now!
Unfortunately there’s no way to give this app zero stars, or I would. Had the app a couple years ago, and was triple charged on the app for a $50ish order, then reassured that two of the charges would be refunded. Didn’t happen until extensive phone calls were made, so I deleted the app, no big deal. I figured, as a year or so went by, the bugs would be worked out, and got the app again last year. Couldn’t log into my account, or even create a new account. Deleted again. Today, I decided to try it again. Surprise surprise. Can’t log into or create an account, and now the app won’t even allow me to select a location to start. If I’m the only one, then awesome. Keep up the hard work, but if this is a common occurrence, why even have the app available to the public? Hope this review helps, and best wishes to the developers! Update: I decided to give the app another shot today. It worked great for us this time so I wanted to be fair and not leave the rating at one star. Developers, whatever you did, great work! Please keep it up, as we look forward to continuing its use. Thank you! -
I've had this app for a very long time and within the last month it's gotten to where I can't get past adding food to my cart. I click on cart to try and check out and it just gives me the option to keep exploring the menu. Really sad when most things I want to order are online exclusives only. Thank you so much for you fast reply! It fixed it! 😊😊😊
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App is much better but still has issues
I’ve had no issues with the app until the past couple of weeks. I pulled up, placed my order, and noticed that the app started acting glitchy. It froze and then took me back to the menu. Hmm.. so I looked at my email to see no confirmation, but when I looked at my bank account it took out the money so I walked inside and told them what happened. The manager came up and told me they didn’t get my order so I showed him my bank transaction. To prove I bought it and they made it for me. You could tell he was just as frustrated as I was. Yesterday I was at a different location, I pull up change and confirmed the new address and places the order. I walk in.. the employees didn’t get my order! I was like what?? So I look at it and it sent it to another Taco Bell 🤦♀️ and it’s like not even close to where I was. Neither stores can do anything there about it. Luckily there is a number for Taco Bell that they gave me and they were super nice, so I’m waiting on my money but man what an inconvenience. Still love Taco Bell though! Will probably skip the app for a little while lol -
Broken
I’m giving it 5 stars because I’m not one of those people who needs the world to burn when something doesn’t work, but there’s a glitch in the new rewards system that I hope someone sees. When you select a reward, you also have to add it to your order. That’s fine but, should you mistype or something, you can’t remove the reward. The problem is that the app’s built-in “don’t forget your reward” tool won’t let you complete the order unless you select that item. I checked the reward, didn’t want it and couldn’t delete it. Restarted the app, redid the order and it couldn’t be submitted/paid for because that error keeps coming up. I eventually just took the reward. I did that three days ago and now, on a separate order that I didn’t even look at rewards for, I’m still getting the “don’t waste your reward” error. Because of how it’s built, I press “OK” and it grays-out the payment option, so I now can’t submit any more orders until this is fixed. -
Don’t waste your time on this app.
I used this app once and it was awesome. The next time I used it, I submitted my order and picked my normal location that I go to. It showed that they received my order, when I showed up they claimed that they never received the order and that I had to wait for them to receive the order. I waited 5 minutes and checked again because I didn’t want to just order it again and get charged twice in my credit card. After 10 minuted they still didn’t receive my order and I decided to just cancel the order. I showed the workers my phone so that they new it was the right location and even the order number and they couldn’t figure out why it wasn’t showing up on their end. I guess the app is made by a 3 party company and had some flaws in their programming. Just don’t waste your time on the app and order the normal way so you don’t end up mad like me. -
There are bugs in the coupons
I just downloaded the app, it’s cool to be able to customize my tacos, really see what I get and change how I want it. But it gave me two coupons and won’t allow me to use either. It even showed that I could use the coupon, it expires in 14 days. The only 2 requirements were to order online or on the app, and that the max discount is $10. When I went to check out, the coupon was there but then it kept removing it, saying that I had items that are only available during happier hour. I had no items, because I clicked “remove items”, nothing was taken off my cart. But the coupon was still on my cart, but it’s when I go to check out that it is removed from my cart. Idk what’s going on, but it made the whole night bad because I couldn’t get this great discount. I can always go and order in person, but a deal is a deal. -
Well Done Taco Bell!
Great App that’s so easy and convenient to use! I just placed my first order through it and I love it! Well done Taco Bell! The one thing that was really disappointing was the basically nonexistent special offers, deals and coupons. I frequently use nearly every fast food chains apps, and I’m given offers for every chain. Some are pretty good such as Subway you can gain token points for each purchase and after you reach 200 you get $2 off and up and they email you coupons for free sides or special deals. Others like McDonald’s offers are honestly amazing that have multiple coupons every single day! I know Taco Bell has amazingly low prices but maybe a coupon for a free cinnamon twist or soda maybe would make this app just as good as McDonald’s and also way better than quite a few of the other competitions! Overall, Taco Bell did a really great job with their new app!
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Way, way better now. Solid app.
I wrote a snarky review about how much the app would lock up, and how buggy the checkout process was. I’m really glad to see that the new version of the app is *far* superior on both fronts! I still have to knock a star off for the fact that certain screens—especially the Customize screens—can appear to fail when you open them. They are actually just loading, and dutifully populate the views after they’re done, but they are not reporting any status or progress and it makes it feel like the app is frozen or has hit an error, which isn’t great. Also, this is just an opinion, but I think it’s odd that ordering for in-store pickup indicates that they start preparing the order right away, but ordering for drive-thru indicates that they wait for me to be on-site and check in before the order is prepared. It seems like I’d always want to choose in-store pickup, so they can prepare it while I’m driving there, or at least have advance notice of the order to save a little time on both sides, and I’m confused why the drive-thru doesn’t use the same logic... Maybe the higher likelihood of being forced to wait for a long drive-thru line...? Only one transaction-spot to receive the food in the drive-thru, versus potentially multiple points in-store? I assume it was a deliberate choice. Just interesting, I guess. Other apps use GPS to detect when you’re nearly at the restaurant for that kind of thing, could be a good feature. -
Useful but not always reliable
First, the app isn't optimized for iPhone 6 or 7 plus models and the widescreen resolution is kinda annoying. Second, submitting an order vs. "checking in" at the pickup location don't always sync well. It tells you to wait until you arrive, but there's often 10+ min delay between my check-in time and when the order finally queues at the restaurant. Kinda defeats the purpose of the app's supposed convenience and time-saving abilities lol. Third, there is nowhere in-app to add special instructions or requests for the order (i.e. extra sour cream on the side). You have to make those requests at the restaurant, but adding a simple instruction at TB is like asking them to perform brain surgery. And when you tell them you want the extra items on the side (which you already paid for in-app) 99% of the time they charge me AGAIN at the window. Lastly, the app should decrease the odds of TB screwing up the order since I'm placing it myself and making sure it's correct. And yet they NEVER get it correct lol don't seem to have this issue at other restaurant apps (chipotle, subway, etc.) & I've tried at numerous TB locations, so it's super frustrating. The app works well for most part but the human element in-store is still a massive problem. -
Five stars before glitch
Update: I was finally able to reset password, store connectivity seems to be up and running again. Moved to 4 stars until the app proves it will work seamlessly again like it did the first two weeks after downloading... if no more issues will move to 5! Original: This app is fantastic... until it kicks you off and won’t let you back on. I guess I was using it too frequently! Seriously though, the app is attractive, user friendly, and dangerous for late night cravings. However, on trying to order one night from the same store I had used it for many times before, upon checkout/submit order it told me that the connection with store was lost. I thought this to be a mistake so I tried again, and again, and again. I was starting to get nervous that maybe my order was going through and just getting run over and over. But that was not the case. Using Apple Pay, none went through but what was worse, it logged me out of the app, I couldn’t remember my password, and then the forget password functionality told me user access denied. I can’t get back into the app... I’m in the phantom zone! Taco Bell is easily losing $15/wk keeping me out of the app. Please fix this bug!!! -
Great app, IF it’s working!
This was a great app! I was using it quite frequently, until it suddenly stopped working. There were a few glitches here & there (it wouldn’t find restaurants in the area, although I had ordered in the same place before, and wouldn’t let me sign in), but after a day or two, it started working again. I was hoping the glitches would get fixed, so it would be more reliable. However, it suddenly stopped working completely - won’t let me log in, won’t let me reset my password, I’m totally locked out. I can’t find anywhere online to get help either. If this issue can be fixed, I would say it’s a great app, but until then, it’s useless. Update, 9/7/19 I want to love this app, but it just won’t work right. Previous problems were finally fixed, and now, for the last couple of months, the app will not let me check out to pay & finish the order. I deleted the app today & reloaded it to my iPhone XR, and it looks like it lets me pay, but then ultimately, it gives me an error, and the store doesn’t get the order. Very frustrating. I wish the app would get fixed!!! -
App works great. Employees mess up the order
Very easy ordering and modifying the order. The big problem his employees not paying attention. Last time I ordered from 60 Vandenburgh Avenue In Troy New York. I ordered a burrito with no guacamole and instead they put so much in the Burrito it was oozing out of both ends. Which I didn’t find out until I was back home. And this was not the only time stuff like this happened. We’re given the option to change the product we’re purchasing. Like myself ,I don’t like the refried beans or the sour cream. So I usually remove them and add black beans and guacamole. But then when I pick it up and get home and look at the product it ends up having sour cream and refried beans after I paid extra for add-ons that I wanted. and I know it’s not all the stores and I know it’s not all the employees. Maybe somehow on the screen that the employee is looking at if anything is removed or anything added would be lit up in different colors. Maybe it’s already that way I don’t know. But when you’re the only customer at the store and they mess up the orders. It gets old pretty quick -
Great for ordering, not so great for paying
I’ve made quite a few orders on the app and I can say that it’s been really easy to navigate the menu and make my orders. It’s nice that I can schedule a time to get my food too. I only have one gripe, though, and it’s kinda major. It’s paying for the food. For some reason, for every order I’ve done, I’ve tried paying with my debit card but the app won’t let the payment go through. I triple-checked my card info and it was all correct, so I don’t know why I couldn’t pay. When I tried my credit card, it went through first time. Why does only that one work? I just don’t get it. And I’d much rather pay with my own money rather than with credit. I know I could just pay with debit card at the store, but that just defeats the purpose of the app in getting points and rewards, and I’d really like to get rewarded for my orders. I hope this issue can be fixed soon, but other than that, the app is great. I recommend it. -
Should be simple
I got the app because my cell carrier gave free tacos through the app. While the concept was good, it takes so long to load that it makes it annoying. When trying to customize an order, I’d rather see the words than the pictures if it means the app won’t crash. It shouldn’t take 15 minutes to place an order for a #8 combo with no lettuce. You have to individually click on the item you want changed for each item in the combo- which I understand the logic for, but it increases the likelihood that the app will crash each time. Then once you finally get it placed, the restaurants don’t seem to know what to do. Many problematic experiences at every location we tried. Also, when trying to save a customized order for a combo, it will say customized - but those edits disappear from the instructions to the restaurant it’s being sent. This mistake can only be seen when I click on the item to review it at checkout. That pretty much makes the “favorite” function useless. Not to mention that those “favorite” items disappear randomly from my account from one week to the next. If you like all the menu items exactly the way they are normally made, then this app shouldn’t be too bad. But if you want extra sauce, or no sour cream,..., you need to have patience. FOLLOW UP: The app worked perfectly for the first time, even the “favorites” feature! I’m impressed by how quickly these issues were fixed. Thanks. -
Will not return until I can use the app
Update: upped star rating from 1 to 2 because tech support WAS working with me to get the app to allow me to login. As of now, the app still will not allow me to login and I’ve not hear from tech support for weeks. In the last month I’ve tried to order through the app 3 times. Each time I was soooo mad after sitting in the parking lot trying to get my password to reset (I’ve even tried to reset it before I go there) that I left in a huff! I’ve even tried to order through their website over the last year, it worked approximately 10% of the time. I think it’s been a year since I actually bought anything from Taco Bell. Don’t get me wrong. I love Taco Bell, but it pisses me off when I can order my husband’s fast food “curbside” at McDonald’s in less than 5 minutes (and it works every time) and Taco Bell’s app does work. That means I have to have McDonald’s food! Please fix the app for everyone. -
I am updating my review - greatly improved app
They did fix the issues that I complained about! Bravo! The app works much better. I can order food, customize and check out! The app is easier to use and now has rewards. The app is still a little glitchy, and says “something went wrong on our end” too much. Fix that and my review would be 5 stars. My old review follows: I used to love this app. I can easily find the nearest Taco Bell, see what's on the menu, see calories, and customize my meal. But every time that I try to submit my order and check out, it says that there is a problem with my payment source. I get the same message regardless of which payment source I use, and there is actually nothing wrong with any of them. The point of a mobile app is to be able to order food, and this one won't let me do that. Please fix this.
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Good user experience when it actually works. I order through the app more than I'd care to admit, but occasionally an update comes out that makes ordering fully impossible. Right now it has an issue reading the cart prior to checkout, and I have to question how it keeps happening. I mean, I can always use the regular drive-thru but it makes me wonder why a large chain can't have functional mobile ordering all the time. Weird.
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This app no longer works with the newest android update. It will not let me use any of my rewards or customize anything. If I am lucky to get something in my cart it will not show up or will not let me check out. Constantly force closing as well. Please fix this, I am going to lose all of my rewards because your app is not working. Update: I uninstalled and reinstalled just like they recommended. This fixed the problem for now.
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Easy to use app. There have been issues such as my order going in as an immediate pick-up rather than a timed order twice. In one instance my food had been thrown away because it had been sitting all day. The other time the food was a few hours old and barely edible when I got home. Glad I didn't get covid from that. Now I just make sure to order when I am on my way there. The app has had recent problems with the cart when I want to pay. I uninstalled it and reinstalled it and it works fine now.
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9 times out of 10 they will mess up your order. after a while it gets unacceptable if you're vegan / vegetarian... the app itself isn't so bad. but it's like every order you get, you'll have to double check your bag. I find myself back in line just to get what I originally ordered and sometimes you'll have to wait another 30 mins in line. they also never seem to make it worth your time (like a coupon or free extra food item)
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Great App-But No Offers Anymore
The app works great. I like being able to customize my order. I always just hit the button saying "I am at the store" about 3-4 minutes before I pull up to the store and it is "usually" ready within a few minutes after I actually arrive. The downside is that I have not been using it much anymore. There used to be "offers" available every time u used the app. Sometimes it was 10% off your whole order or maybe a free item or upgrade. There hasn't been an offer on the app in what I would guesstimate to be about a year. When offers were available I used to stop by the one near my workplace all the time. Now there is a Taco Bueno and a Taco Casa not far from the Bell. I opt to stop at those 2 places much more frequently now, when in the past I almost never did. Maybe someday Bell will wake up and start providing "offers" again and then I'll go back to my routine of grabbing a bite there. Until then my very routine business will often go to other local businesses since I'm not saving anything with Bell over them. -
The Taco Bell Rewards is a joke.
I did it! I got to the “HOT” reward level. A free bean burrito? I think I’ll let it ride to the “FIRE” level! Surprise, Surprise! I get an email 3 days before Thanksgiving that says my “HOT” reward is expiring in 2 days, which just happened to be on Thanksgiving! So I tried to order right away before I lost my reward, and I couldn’t because online ordering, nor ordering through the app, was not working, and the REWARD has to be ordered through the app! Online ordering didn’t work for 2 days, and the third day was Thanksgiving when they were closed! So I lost my reward, because I was trying to save up to the “FIRE” level. I have alot of restaurant apps with rewards, and none of them expire if you are actively patronizing the business . Who ever heard of a rewards program that encourages you to save to the TOP level, but doesn’t allow you to actually get there?? To summarize, the rewards plan is useless for the fire level. The app crashes for days at a time. DISAPPOINTING. -
It’s an ok app
I was really excited to see one of my favorite restaurants has an app! I wasn’t aware of the app until I saw an ad for the free chalupa box, but I guess this has been around for a couple of years actually?? The rewards system is pretty cool. And I’m excited to start earning rewards! My main problem with this app is the payment methods. I’ve tried to connect a gift card to my account and it says the card doesn’t exist. I even connected this card to my account via the website, yet it still wouldn’t work or load up on the app. Also whenever I try to connect a credit card it pops up with an error message and kicks me out. I also wish the app was more user friendly. It was slightly inconvenient that I really couldn’t find my way around the app. I was just kind of confused about how to order and how the rewards program works. However, I did eventually find the “how it works” tab. One other small bug I’ve found is favoriting menu items. I’ve favorited some items like the grilled cheese burrito and the quesarito, but the favorites tab says I haven’t favorited anything yet. I go back to favorite those menu items again, and the app tells me I’ve already favorited the item. Again, nothing big but still slightly inconvenient. I love that Taco Bell has an app and I can’t wait to keep using it! I know it’s still kind of in beta testing, but I’m excited to see how it progresses! -
Where are the offers?
I’ve had this app for MONTHS and have placed MANY orders on it and I have yet to receive any type of offer. Other fast food chain apps constantly have coupons on their app. I love Taco Bell, it is my favorite fast food restaurant, I just wish they would get it together with these offers! My birthday just passed and it would’ve been nice to get a free meal or taco or something! Other than that, I love the convenience of the app. I LOVE that I can customize my order and tell them to put less sauce/cheese, even though it’s not always done by the employees. I’ve had a few glitches here and there where the store never received my order, but they never made me pay again and they just made my order for me. If there were ever offers I would totally change my review to 5 stars, but what is the point of an offers tab if there’s never offers? I’ll just be here waiting, with my cheesy Gordita crunch 🌮(with beans instead of meat, less cheese, and less sauce) -
Good but not great.
Last time I ordered Taco Bell was August 9, 2020. I ordered via the mobile app. When I was submitting my (already on file) payment info to complete the process of placing my order, the app prompted an error: that my payment information had some problem. In order to work around this, I had to re-enter all my payment information. Today, February 4, 2021, the same thing happened-and I already had two of the exact same payment options (pre-populated with the correct info), neither that would suffice for the app. So, I had to re-enter my payment information again (making a second duplicate). None of the other fast food apps have this problem. I order via apps because they are meant to provide convenience and I always appreciate the exclusive incentives they offer, enticing me to do business with them, but a reoccurring erred payment process and weak loyalty program (w/o any deals whatsoever) dissuades me from being a patron. -
Works fine usually
Before the update ~6 days ago I only had one problem and that is my card will randomly decline and I have to run it again. I’ve even had to re-enter the exact same payment information again. More recently, my favorites disappeared from my list and I cannot add any favorite items back because they are “already a favorite”. So that’s a really really annoying bug that should never have happened. Thought that would be fixed on the next bug fix update but after downloading the x.10 update today it is still broken. Last slightly annoying thing is Dr Pepper is not an option under drinks and I have to put in a random drink and correct it at the window. The employees aren’t always receptive to that and make the wrong drink anyways. Then when at the window, particularly yesterday, the woman was visibly irate with having to remake the drink, despite me explaining it to her at the drive thru speaker.
Filter Reviews
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This app is the worst
This app doesn't work at all. It is so frustrating to use. What is the point of having it if you can't even use it. It let's you select what you want but it doesn't take the payment, it just keeps going back to the time for pickup. SO ANNOYING AND USELESS!!!!
AppGrooves User
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This app has never worked properly for me. I am able to get up until the point of purchase, at that point the submit button stays grayed out, OR it just tells me it's having problems processing my payment. It's been like that since I've gotten the app 2 years ago. The most frustrating part is that certain menu items are "locked" behind the app, so I can't even order those. Fix your app.
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This app used to be a decent food app, but following a new update the app seems to have an issue. Following this, I cannot select a location to pick up from. Everytime I select a location, it says that there are no pickup times for this location. Another problem is the delivery option for this app. If you'd like to deliver it takes you to an option in which it takes you to door dash. This wouldn't be a problem if it allowed me to use my payment options from the Taco Bell app.
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My first order was great to choose what I wanted to order. Order didn't get made correctly. My second attempt to order non of the stores were available. Kept getting an error that the store wasn't connected. I tried every location in a 1/2 hour radius. Still no good. Not sure why I would use the app if I can just walk in. Oh, I wanted to try the online only order. Guess I won't be taking lunch here today!
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Ordering made 10x more difficult
I've tried using this app 3 times. The first two times I selected which location I wanted it at and somewhere along the way it chose a different store across town and I didn't find out until I was at the one I wanted to order from. I even payed special attention the second time to make sure it wasn't user error and it still somehow changed it. I waited in a 30 minute line twice both times because the service was slow and I didn't find out that it wasn't at that location until I was at the window. That's 2 hours of waiting overall for a taco! If it wasn't too late to have gone inside to get it but at that point only the drive thru was open. The third time I tried using it wasn't as bad but I like jalepenos so I tried adding them to my order and the option was there but every time I tried selecting it, it either didn't even show that I tried adding them but every now and then it would show it checked off for a split second before unchecking itself, I tried it with multiple different food items to make sure it wasn't just that my item couldn't have jalepenos added to it. It wouldn't let me add it to a single item. And I can't find any explanation for it. This app is supposed to make ordering easier but it's done nothing but add 10 times more stress to trying to get food. The restaurants weren't at all helpful when I explained the situation. At this point in about ready to give up on taco bell altogether and use the mcdonalds app next time. -
Sometimes menu is up to date, sometimes not. You never know what you're going to get with this app. The online payment has never worked. Enter information, "confirm payment", then the "Submit" button stays unselectable. If you drive to the restaurant to order, they may or may not have the things on the menu, who knows? I pulled up today to order in the drive-thru because the order wouldn't submit in-app, and they tell me that they can't put in the order because it's "only available in the app."
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Charged my card but didn’t place my order?
This app is by far one of the worst apps for a food establishment. I like being able to pay contactless when I eat out nowadays and also have the convenance of having it ready to pick up. The app was already buggy while trying to add items and once I got to checkout it decided to give me an error message as soon as it took my Apple Pay stating “sorry something went wrong...” BUT STILL CHARGED MY CARD with no order placed or history of a order placed ( I called to make sure that the location I was trying to place pick up did or did not receive any order under my name). This is ridiculous and an overall terrible experience. They make it so difficult to even find where / how contact the support. Luckily after some googling I was able to get hopefully somewhere via sending an email. Their number is only available from 8am-4pm what about “after hours” as most people eat dinner after 6pm or 7pm! Plus I saw the wide spread issue discussed that I am having with having your card charged without an order placed or being able to pick up the food you paid for. I will be uninstalling the app / not be using the app + suggesting that others do the same. Waste of your time and money. Also an additional side note why the did you take away all the things people actually enjoyed eating from Taco Bell with weak overhyped replacements. The fiesta potatoes + pico de gallo were literally one of the reasons I went to Taco Bell instead of Del Taco. -
Total waste of time ordering through app. Still have to wait in long drive thru lines because taco bell will not allow you to pick up from inside. Funny that taco bell let's grubhub and uber eats go inside to pickup food. Apparently if taco bell makes 100 percent profit from an order they do not value your time. I'm willing to pay taco bell less to pick up inside.
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It frequently doesn't work. For example, for the past three days, there are some items the app won't let me add to my cart, which hardly matters, because even when I succeed in putting other items in, I can't check out/place my order. Even when it's "working," it almost always crashes right after I place my order, so I have to guess whether the order went through.
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Failure after failure
The interface is very touchy and the screen jumps all over the place. It finds my closest Taco Bell. I eventually manage to order my food. It takes my email, phone number and credit card. It tells me my food will be ready in 10 min. My credit card is charged but no email receipt. So I wait. Nothing. I arrive more than 15 min after the charge hit my credit card. No order. No food. An employee tells me I need to log into my account to show her the order. I showed her the app. It does not ask for a password or name, just email, phone and credit card. Only the email can be used but a password is needed. The manager tells me I cannot get food because I have no receipt and I cannot get a refund because I ordered through the app and not his store. I have to take it up with customer support. Fine. It’s at this point when I realized if I reopened my app, as if to start a new order it saved my info. But it shows no order. Whatever. I’m hungry, I’m here. I go to the register and repeat my order to the woman at the register, she stops me and tells me one of the meals I ordered doesn’t exist. In the app, for this particular store, there was a meal containing 2 chalupa supremes, a taco and a drink. So I asked about it again as it is also offered on Taco Bell’s website. The cashier’s words were “that combo does not exist in any Taco Bell anywhere””there is no Taco Bell where you can order that.” So I left without food that I already paid for.
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Didn't work
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Needs updates too frequently. No way to report order issues in the app and get a refund.
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The app is terrible. I tried ordering a combo pack of soft and hard tacos but it only let's you order 1 type. When I tried to pay there was an expired card on file. You can't delete the card so I entered a new card. Still couldn't pay because it kept defaulting to the expired card. This is ridiculously stupid.
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For some reason the app is telling me there are no locations available for pickup. Even if I picked a Taco Bell 20 miles away, it still says that no pick up locations are available. So I can't use the app.
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This app sucks. I cant change locations, its not taking my orders.
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Used to be a 5 star app. Now every time I open it it crashes two or three times before I'm able to complete an order. Not worth the download. Just go to drive through. I've already uninstalled/reinstalled.
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I miss the taco pizza was one of my favorites wish it would come back
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This app was great until a few weeks ago with the update. Now you can't get to the cart to actually pay so there's zero way to order through the app. Kids at the window had no clue what I was talking about when I asked if anyone had mentioned the broken app. This is week #4 of me trying. I can't believe you guys still can't fix it.
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Fix the app can't even order 😒
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Payment has not worked 90% of the time for me over 2 years. Waste of time.
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This app used to be a decent food app, but following a new update the app seems to have an issue. Following this, I cannot select a location to pick up from. Everytime I select a location, it says that there are no pickup times for this location. Another problem is the delivery option for this app. If you'd like to deliver it takes you to an option in which it takes you to door dash. This wouldn't be a problem if it allowed me to use my payment options from the Taco Bell app.
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My first order was great to choose what I wanted to order. Order didn't get made correctly. My second attempt to order non of the stores were available. Kept getting an error that the store wasn't connected. I tried every location in a 1/2 hour radius. Still no good. Not sure why I would use the app if I can just walk in. Oh, I wanted to try the online only order. Guess I won't be taking lunch here today!
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Total waste of time ordering through app. Still have to wait in long drive thru lines because taco bell will not allow you to pick up from inside. Funny that taco bell let's grubhub and uber eats go inside to pickup food. Apparently if taco bell makes 100 percent profit from an order they do not value your time. I'm willing to pay taco bell less to pick up inside.
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It frequently doesn't work. For example, for the past three days, there are some items the app won't let me add to my cart, which hardly matters, because even when I succeed in putting other items in, I can't check out/place my order. Even when it's "working," it almost always crashes right after I place my order, so I have to guess whether the order went through.
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Major Flaws
Let me start by saying I have used many different apps through the App Store for food services and restaurants. This app, by far, has caused me the most headache for trying to figure out what I want to eat. The first thing that happens when opening the app is it displays an error message stating “Oops! Well this is embarrassing...” the message goes on for longer. It leaves me with a button to go to the home page. I press the button and does just that. At the home page, or menu as it takes me to, if I click on any category of food so I can figure out what I want to eat, it displays the same error and takes me back to the menu. The only way I can get to see the menu is the top slide bar with the categories. By the time I figure out what I want, I could have ordered at the drive-thru and paid. Since I have been experiencing this flaw since installing, I have never used the app to order food. Other apps have given me such great results and streamlined the ordering process, unfortunately, this app is an inconvenience. I truly refuse to use the app as I have been having many issues. If this is how a more personalized experience feels then it is a disgrace to have this app anywhere near my phone. Two stars for a review is being generous. The reason for two is I was able to still find what I wanted to eat, but nothing else redeems the rest of the stars. -
App used to work great, but lately I haven't been able to use it. All my favorites are gone. Every time I try to checkout it tells me to explore the menu as if I never placed anything in my cart. Or it just crashes before I even get a chance to finish. I just wanted to accept my free items before they expire but I can't even make a basic order.
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I was excited for the app. I downloaded it and had an amazing FIRST experience. The app worked just fine. No issues. But now every time I use it and try to pay, it won't accept my previously accepted card. I've tried uninstalling/reinstalling, I've tried deleting the card and adding it again to no success. It wont accept anything. So I eventually just give up and go to the store and order it there even though the app is cheaper by far and has the build your own box.
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Always glitches
I’ve been using this app regularly for about a year due to COVID, but there are always glitches going on. First, my past orders never show up in the past orders section. Second, I often order the same things with the same modifications. I have saved these items as favorites, but they never appear under my favorites section. But when I try to add them as a favorite again, I’m told it’s already a favorites item. So instead of making it easier on me, I have to go through the hassle of adding the same modifications every single time. Third, it saves my card info without asking me if I want it to save. And if the card info is already saved, it will still save it as a new card...so the same card is listened multiple times. I don’t want my card info saved at all so I always have to go in and delete them. Last, for the last 2 or so months, reward points stopped working for me- but I’m still getting emails about having points to use up before the expire. I keep my app updated in hopes the glitches will get fixed, but it’s been almost a year for most of them and I’m just annoyed about it. I still use the app to order because I like that I’m having as little contact with people as possible so we can be safe, but having the same minor inconveniences for so long is very irritating. -
Didn’t receive whole order.
So last night was the first time I downloaded and used the Taco Bell app instead of ordering inside/drive thru. The lady at the window was very nice and when she handed us the bag it was sealed shut, plus there was a long line and I was just ready to get home to eat and go to bed, so we didn’t bother checking. We’ve never had issues with wrong orders before so checking the order didn’t cross our minds. Unfortunately when we got home and pulled all of the food out we were missing two desserts and all of our sauces we asked for. I checked the receipt to see if I made a mistake when I placed the order online since it’d been my first time using the app, and everything was correct on the receipt. We didn’t want to make the drive back to the store and wait in line again, so we just took the loss. Even better, when we finally started eating, I figured out the steak quesarito wasn’t even made right with the ingredients that was listed on the app. I was hungry so I ate it anyways.. with no sauce. I’m not saying I won’t go back, it’s just that Taco Bell has never disappointed this Taco Belle before. I’m not sure if the items were overlooked or if there is something confusing that just happens with the online/APP orders or what. I just thought I should leave this here. *Happy New Year* -
This app needs an option to report messed up orders like the workers at the store say it does. Missing items from the order and they tell me they can't do anything at the store, but to just report it through the app. Messed up orders (way too often lately), same thing. Remove the pick up time option if the food isn't going to even be started until I'm there. I try to give advance notice for large orders, but still end up waiting and holding everything up.
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This app is the worst
This app doesn't work at all. It is so frustrating to use. What is the point of having it if you can't even use it. It let's you select what you want but it doesn't take the payment, it just keeps going back to the time for pickup. SO ANNOYING AND USELESS!!!!
AppGrooves User
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This app has never worked properly for me. I am able to get up until the point of purchase, at that point the submit button stays grayed out, OR it just tells me it's having problems processing my payment. It's been like that since I've gotten the app 2 years ago. The most frustrating part is that certain menu items are "locked" behind the app, so I can't even order those. Fix your app.
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Ordering made 10x more difficult
I've tried using this app 3 times. The first two times I selected which location I wanted it at and somewhere along the way it chose a different store across town and I didn't find out until I was at the one I wanted to order from. I even payed special attention the second time to make sure it wasn't user error and it still somehow changed it. I waited in a 30 minute line twice both times because the service was slow and I didn't find out that it wasn't at that location until I was at the window. That's 2 hours of waiting overall for a taco! If it wasn't too late to have gone inside to get it but at that point only the drive thru was open. The third time I tried using it wasn't as bad but I like jalepenos so I tried adding them to my order and the option was there but every time I tried selecting it, it either didn't even show that I tried adding them but every now and then it would show it checked off for a split second before unchecking itself, I tried it with multiple different food items to make sure it wasn't just that my item couldn't have jalepenos added to it. It wouldn't let me add it to a single item. And I can't find any explanation for it. This app is supposed to make ordering easier but it's done nothing but add 10 times more stress to trying to get food. The restaurants weren't at all helpful when I explained the situation. At this point in about ready to give up on taco bell altogether and use the mcdonalds app next time. -
Sometimes menu is up to date, sometimes not. You never know what you're going to get with this app. The online payment has never worked. Enter information, "confirm payment", then the "Submit" button stays unselectable. If you drive to the restaurant to order, they may or may not have the things on the menu, who knows? I pulled up today to order in the drive-thru because the order wouldn't submit in-app, and they tell me that they can't put in the order because it's "only available in the app."
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Charged my card but didn’t place my order?
This app is by far one of the worst apps for a food establishment. I like being able to pay contactless when I eat out nowadays and also have the convenance of having it ready to pick up. The app was already buggy while trying to add items and once I got to checkout it decided to give me an error message as soon as it took my Apple Pay stating “sorry something went wrong...” BUT STILL CHARGED MY CARD with no order placed or history of a order placed ( I called to make sure that the location I was trying to place pick up did or did not receive any order under my name). This is ridiculous and an overall terrible experience. They make it so difficult to even find where / how contact the support. Luckily after some googling I was able to get hopefully somewhere via sending an email. Their number is only available from 8am-4pm what about “after hours” as most people eat dinner after 6pm or 7pm! Plus I saw the wide spread issue discussed that I am having with having your card charged without an order placed or being able to pick up the food you paid for. I will be uninstalling the app / not be using the app + suggesting that others do the same. Waste of your time and money. Also an additional side note why the did you take away all the things people actually enjoyed eating from Taco Bell with weak overhyped replacements. The fiesta potatoes + pico de gallo were literally one of the reasons I went to Taco Bell instead of Del Taco. -
Failure after failure
The interface is very touchy and the screen jumps all over the place. It finds my closest Taco Bell. I eventually manage to order my food. It takes my email, phone number and credit card. It tells me my food will be ready in 10 min. My credit card is charged but no email receipt. So I wait. Nothing. I arrive more than 15 min after the charge hit my credit card. No order. No food. An employee tells me I need to log into my account to show her the order. I showed her the app. It does not ask for a password or name, just email, phone and credit card. Only the email can be used but a password is needed. The manager tells me I cannot get food because I have no receipt and I cannot get a refund because I ordered through the app and not his store. I have to take it up with customer support. Fine. It’s at this point when I realized if I reopened my app, as if to start a new order it saved my info. But it shows no order. Whatever. I’m hungry, I’m here. I go to the register and repeat my order to the woman at the register, she stops me and tells me one of the meals I ordered doesn’t exist. In the app, for this particular store, there was a meal containing 2 chalupa supremes, a taco and a drink. So I asked about it again as it is also offered on Taco Bell’s website. The cashier’s words were “that combo does not exist in any Taco Bell anywhere””there is no Taco Bell where you can order that.” So I left without food that I already paid for. -
I was charged twice on my bank statement , for the EXACT SAME order I placed earlier in the day. All within a 1 hour period ....This is the second time this month this has happened , I've overlooked it the 1st time since the price was small. However, this time I was charged $10 for food I never ate or received . I paid for and got my original order that I paid $10 online with my card ,a hour later I was billed another $10 = $20 Total . My advice , just pay cash and never use the app.
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… wish I could have used the app.
I decided to open up my Taco Bell app and give it a try. I’ve had it for a long while but just didn’t use it. First things first… completely new app. No big deal. I wasn’t to familiar with the old app. I knew I had an account. Go to sign in and it says access denied. Go to recover my password and it says something similar. So I thought maybe new app new log in. Go to create, email is in use. Delete the app and reinstall. Now it’s working and we’re logged in! I use a lot of apps to order but this one didn’t feel user friendly to me at all. I finally found the coupons. There’s one for 15% off. Great! How hard can this be… we’re just ordering some food after all. I clicked on the grande box. The one with tacos and burritos. Get the burritos in, everything’s going smoothly. Go to the tacos. Soft tacos. I needed these to be customized three different ways. Put the first one in. Go to start the second specialty set. It’s lumping those with the first soft tacos I set up. I deleted and tried again. I repeated this process several times before showing my IT boyfriend the issue I was experiencing. I wanted to make sure I was doing it right. Yep. I was doing it right. Again and again. After about the sixth try I gave up. We aren’t a family who will all eat the same type of soft taco. So no 15% off for me. Nope. Why you ask… because I went through the drive through. Coupon states only good for mobile or online ordering. -
I loaded a couple of TB Gift Cards to my account and placed an online order. When I arrived at the restaurant I was told that their systems were down and when I tried to log into my all to show them my confirmation number, the app was stuck in an endless loop "session expired, please log in to continue" I click on "got it" and it comes right back with the same message. Now I have lost $ and cannot use them app.
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No pickup times available
I have tried to place an order several times and found that the store i was trying to order from had no pick up times available, so I cannot complete the order. On several occasions, I am sitting in the parking lot of the store because it has taken the entire drive time to try and complete my order on the app — the store is obviously open, but still no pickup times are available. When I questioned one manager about the app, he said, “I didn’t even know we had an app” — I guess corporate needs to work on pushing out information to their stores and franchisees. Another frustration is that when you try to choose a pick up time, you have to choose an option in 15 minute increments. So, usually, I will be 5 minutes late or 10 minutes early to a location. Then, it seems that they don’t make the food until you get there and talk to someone, so what is the point of ordering ahead? I also don’t like that you have to choose your pickup method before you get to the store. So, if I choose drive-thru and then arrive at the store and there are 15 cars in the drive-thru line, I am stuck. So far, only the McDonald’s app lets you choose when you get to the store. Overall, the Taco Bell app has been a frustrating experience — and that is only for the 2 times I have gotten it to work. For the other 5 times where I couldn’t even place my order it was worse.
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Release Notes
7.16.1
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