Name: Taco Bell - For Our Fans
Rating: 4.6 (51951 reviews)

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This app is the worst Feb 3, 2021

By Skye Estrada

This app doesn't work at all. It is so frustrating to use. What is the point of having it if you can't even use it. It let's you select what you want but it doesn't take the payment, it just keeps going back to the time for pickup. SO ANNOYING AND USELESS!!!! more
Way, way better now. Solid app. May 27, 2019

By Argembarger

I wrote a snarky review about how much the app would lock up, and how buggy the checkout process was. I’m really glad to see that the new version of the app is *far* superior on both fronts! I still have to knock a star off for the fact that certain screens—especially the Customize screens—can appear to fail when you open them. They are actually just loading, and dutifully populate the views after they’re done, but they are not reporting any status or progress and it makes it feel like the app is frozen or has hit an error, which isn’t great. Also, this is just an opinion, but I think it’s odd that ordering for in-store pickup indicates that they start preparing the order right away, but ordering for drive-thru indicates that they wait for me to be on-site and check in before the order is prepared. It seems like I’d always want to choose in-store pickup, so they can prepare it while I’m driving there, or at least have advance notice of the order to save a little time on both sides, and I’m confused why the drive-thru doesn’t use the same logic... Maybe the higher likelihood of being forced to wait for a long drive-thru line...? Only one transaction-spot to receive the food in the drive-thru, versus potentially multiple points in-store? I assume it was a deliberate choice. Just interesting, I guess. Other apps use GPS to detect when you’re nearly at the restaurant for that kind of thing, could be a good feature. more
Horrible app! Horrible, embarrassing experience! May 29, 2018

By Dmarkusss

I have never had so many problems with an online app as I did with Taco Bell’s app. On Thursday May 24th I made an online order for this store location 330 w northside dr Jackson ms. I submitted the order over thirty minutes before arriving to the location because I made a stop prior to arriving. The money for my order was taken from my account and when I got to the window I was yelled at and told that I could not have my food (that I had paid for) that they didn’t see any order or money. They yelled at me and made me leave the drive thru. They told me they have nothing to do with the “raggedy” app. I left and went down the road to call the customer service number for a resolution . The rep answers the phone sounding sleepy and nonchalant. She told me there was nothing she could do. It was the apps fault . That I have to wait 3 business days before I can be refunded. I called again today , Tuesday ! And was told that a refund has been requested that now I need to wait 6-10 business days for the app to refund me! I will never use this App again in my life . Thanks Taco Bell for what has been the worst fast food experience of my life ! Delete this app ! Everyone do not use it !! I promise you’ll run into an issue . more
Five stars before glitch Aug 13, 2018

By Viewer2015

Update: I was finally able to reset password, store connectivity seems to be up and running again. Moved to 4 stars until the app proves it will work seamlessly again like it did the first two weeks after downloading... if no more issues will move to 5! Original: This app is fantastic... until it kicks you off and won’t let you back on. I guess I was using it too frequently! Seriously though, the app is attractive, user friendly, and dangerous for late night cravings. However, on trying to order one night from the same store I had used it for many times before, upon checkout/submit order it told me that the connection with store was lost. I thought this to be a mistake so I tried again, and again, and again. I was starting to get nervous that maybe my order was going through and just getting run over and over. But that was not the case. Using Apple Pay, none went through but what was worse, it logged me out of the app, I couldn’t remember my password, and then the forget password functionality told me user access denied. I can’t get back into the app... I’m in the phantom zone! Taco Bell is easily losing $15/wk keeping me out of the app. Please fix this bug!!! more
Oct 5, 2021

By Lisa Reiki

Something is wrong with the app. The last two orders transmitted as almost entirely different orders than what I put it. The first time I thought I made an error. The second time was apparent. It would also be helpful if when placing an order there was a special notes section. Bottled water also needs to be added to the drink selection more
Updated, the app is great now! Jul 5, 2020

By abelcf16

Unfortunately there’s no way to give this app zero stars, or I would. Had the app a couple years ago, and was triple charged on the app for a $50ish order, then reassured that two of the charges would be refunded. Didn’t happen until extensive phone calls were made, so I deleted the app, no big deal. I figured, as a year or so went by, the bugs would be worked out, and got the app again last year. Couldn’t log into my account, or even create a new account. Deleted again. Today, I decided to try it again. Surprise surprise. Can’t log into or create an account, and now the app won’t even allow me to select a location to start. If I’m the only one, then awesome. Keep up the hard work, but if this is a common occurrence, why even have the app available to the public? Hope this review helps, and best wishes to the developers! Update: I decided to give the app another shot today. It worked great for us this time so I wanted to be fair and not leave the rating at one star. Developers, whatever you did, great work! Please keep it up, as we look forward to continuing its use. Thank you! more
Useful but not always reliable Jun 5, 2017

By Buckeyenut33

First, the app isn't optimized for iPhone 6 or 7 plus models and the widescreen resolution is kinda annoying. Second, submitting an order vs. "checking in" at the pickup location don't always sync well. It tells you to wait until you arrive, but there's often 10+ min delay between my check-in time and when the order finally queues at the restaurant. Kinda defeats the purpose of the app's supposed convenience and time-saving abilities lol. Third, there is nowhere in-app to add special instructions or requests for the order (i.e. extra sour cream on the side). You have to make those requests at the restaurant, but adding a simple instruction at TB is like asking them to perform brain surgery. And when you tell them you want the extra items on the side (which you already paid for in-app) 99% of the time they charge me AGAIN at the window. Lastly, the app should decrease the odds of TB screwing up the order since I'm placing it myself and making sure it's correct. And yet they NEVER get it correct lol don't seem to have this issue at other restaurant apps (chipotle, subway, etc.) & I've tried at numerous TB locations, so it's super frustrating. The app works well for most part but the human element in-store is still a massive problem. more
Oct 4, 2021

By Joshua Slocum

I thoroughly enjoy the app, and the rewards system is a favorite because the rewards are earned in at a very reasonable interval. Easy to use for the most part. My only complaint is that when an item isn't available, the app only indicates that there is an invalid item when transitioning to the payment scree , but doesn't identify what that item is, leaving users to play the slowest logic puzzle game of all time, which can become frustrating with large orders. Still, despite that, great app! more
Great App if stores were notified. Jul 2, 2017

By BritneeRae

Husband just went to pick up our order and they don't have tomatoes, sour cream, red sauce, avocado sauce, or the "double chalupa" which was "new featured item" or the box (combo) in association with it so basically he asked for a regular chalupa instead of double; they couldn't substitute and couldn't refund b cause they didn't have the detailed order of the cost (extra cheese, ect) so once I called him and asked why she couldn't just pull up the order number and see the details... basically she eventually figured out how to refund (I think/hope) but I keep trying to give it another shot and because of the inconsistency and inconvenience I won't be attempting again. Sad part is I still love the app but my store never knows that I've placed an order and ALWAYS has issues like they are regularly out of things (beef?!) that are on the menu and once The app allows me to order off lunch menu my store still won't make it until 11:00 even though the app says lunch is available before then.... so basically a good app doesn't mean much if the stores aren't in sync with the app. (Previous review from 2 years ago..... I love that I get to take my time and order without feeling rushed and it's ready when I arrive!!) more
Great App, but keeps locking me out Aug 1, 2021

By Vesper V

I’ve been using the taco bell app for some time now and it makes eating there much more convenient; having access to the online exclusive items is a big plus as well as being able to save favorite items and orders for future visits so I don’t have to keep telling them the specifics of what I want. However, just recently I spontaneously got locked out of my account on the app and every time I try to log in it says “log in failed.” I know for a fact that I put my information in correctly as I have the information saved to my device and have not touched it since I made my account. I looked it up and apparent this is a common issue. This is very disappointing, especially since some people have been locked out of their accounts for weeks, even months. I hope this does not happen for myself or for others from this point on, but if it is occurring (which if it’s happening to me then it’s likely happening to others) often then I will not be using the app any longer, which is unfortunate because I often utilize everything from the favorites to the notifications for deals as well as the rewards (ESPECIALLY THE REWARDS!!) Please fix this issue. more

Way, way better now. Solid app. May 27, 2019

By Argembarger

I wrote a snarky review about how much the app would lock up, and how buggy the checkout process was. I’m really glad to see that the new version of the app is *far* superior on both fronts! I still have to knock a star off for the fact that certain screens—especially the Customize screens—can appear to fail when you open them. They are actually just loading, and dutifully populate the views after they’re done, but they are not reporting any status or progress and it makes it feel like the app is frozen or has hit an error, which isn’t great. Also, this is just an opinion, but I think it’s odd that ordering for in-store pickup indicates that they start preparing the order right away, but ordering for drive-thru indicates that they wait for me to be on-site and check in before the order is prepared. It seems like I’d always want to choose in-store pickup, so they can prepare it while I’m driving there, or at least have advance notice of the order to save a little time on both sides, and I’m confused why the drive-thru doesn’t use the same logic... Maybe the higher likelihood of being forced to wait for a long drive-thru line...? Only one transaction-spot to receive the food in the drive-thru, versus potentially multiple points in-store? I assume it was a deliberate choice. Just interesting, I guess. Other apps use GPS to detect when you’re nearly at the restaurant for that kind of thing, could be a good feature. more
Horrible app! Horrible, embarrassing experience! May 29, 2018

By Dmarkusss

I have never had so many problems with an online app as I did with Taco Bell’s app. On Thursday May 24th I made an online order for this store location 330 w northside dr Jackson ms. I submitted the order over thirty minutes before arriving to the location because I made a stop prior to arriving. The money for my order was taken from my account and when I got to the window I was yelled at and told that I could not have my food (that I had paid for) that they didn’t see any order or money. They yelled at me and made me leave the drive thru. They told me they have nothing to do with the “raggedy” app. I left and went down the road to call the customer service number for a resolution . The rep answers the phone sounding sleepy and nonchalant. She told me there was nothing she could do. It was the apps fault . That I have to wait 3 business days before I can be refunded. I called again today , Tuesday ! And was told that a refund has been requested that now I need to wait 6-10 business days for the app to refund me! I will never use this App again in my life . Thanks Taco Bell for what has been the worst fast food experience of my life ! Delete this app ! Everyone do not use it !! I promise you’ll run into an issue . more
Five stars before glitch Aug 13, 2018

By Viewer2015

Update: I was finally able to reset password, store connectivity seems to be up and running again. Moved to 4 stars until the app proves it will work seamlessly again like it did the first two weeks after downloading... if no more issues will move to 5! Original: This app is fantastic... until it kicks you off and won’t let you back on. I guess I was using it too frequently! Seriously though, the app is attractive, user friendly, and dangerous for late night cravings. However, on trying to order one night from the same store I had used it for many times before, upon checkout/submit order it told me that the connection with store was lost. I thought this to be a mistake so I tried again, and again, and again. I was starting to get nervous that maybe my order was going through and just getting run over and over. But that was not the case. Using Apple Pay, none went through but what was worse, it logged me out of the app, I couldn’t remember my password, and then the forget password functionality told me user access denied. I can’t get back into the app... I’m in the phantom zone! Taco Bell is easily losing $15/wk keeping me out of the app. Please fix this bug!!! more
Oct 5, 2021

By Lisa Reiki

Something is wrong with the app. The last two orders transmitted as almost entirely different orders than what I put it. The first time I thought I made an error. The second time was apparent. It would also be helpful if when placing an order there was a special notes section. Bottled water also needs to be added to the drink selection more
Updated, the app is great now! Jul 5, 2020

By abelcf16

Unfortunately there’s no way to give this app zero stars, or I would. Had the app a couple years ago, and was triple charged on the app for a $50ish order, then reassured that two of the charges would be refunded. Didn’t happen until extensive phone calls were made, so I deleted the app, no big deal. I figured, as a year or so went by, the bugs would be worked out, and got the app again last year. Couldn’t log into my account, or even create a new account. Deleted again. Today, I decided to try it again. Surprise surprise. Can’t log into or create an account, and now the app won’t even allow me to select a location to start. If I’m the only one, then awesome. Keep up the hard work, but if this is a common occurrence, why even have the app available to the public? Hope this review helps, and best wishes to the developers! Update: I decided to give the app another shot today. It worked great for us this time so I wanted to be fair and not leave the rating at one star. Developers, whatever you did, great work! Please keep it up, as we look forward to continuing its use. Thank you! more
Useful but not always reliable Jun 5, 2017

By Buckeyenut33

First, the app isn't optimized for iPhone 6 or 7 plus models and the widescreen resolution is kinda annoying. Second, submitting an order vs. "checking in" at the pickup location don't always sync well. It tells you to wait until you arrive, but there's often 10+ min delay between my check-in time and when the order finally queues at the restaurant. Kinda defeats the purpose of the app's supposed convenience and time-saving abilities lol. Third, there is nowhere in-app to add special instructions or requests for the order (i.e. extra sour cream on the side). You have to make those requests at the restaurant, but adding a simple instruction at TB is like asking them to perform brain surgery. And when you tell them you want the extra items on the side (which you already paid for in-app) 99% of the time they charge me AGAIN at the window. Lastly, the app should decrease the odds of TB screwing up the order since I'm placing it myself and making sure it's correct. And yet they NEVER get it correct lol don't seem to have this issue at other restaurant apps (chipotle, subway, etc.) & I've tried at numerous TB locations, so it's super frustrating. The app works well for most part but the human element in-store is still a massive problem. more
Oct 4, 2021

By Joshua Slocum

I thoroughly enjoy the app, and the rewards system is a favorite because the rewards are earned in at a very reasonable interval. Easy to use for the most part. My only complaint is that when an item isn't available, the app only indicates that there is an invalid item when transitioning to the payment scree , but doesn't identify what that item is, leaving users to play the slowest logic puzzle game of all time, which can become frustrating with large orders. Still, despite that, great app! more
Great App if stores were notified. Jul 2, 2017

By BritneeRae

Husband just went to pick up our order and they don't have tomatoes, sour cream, red sauce, avocado sauce, or the "double chalupa" which was "new featured item" or the box (combo) in association with it so basically he asked for a regular chalupa instead of double; they couldn't substitute and couldn't refund b cause they didn't have the detailed order of the cost (extra cheese, ect) so once I called him and asked why she couldn't just pull up the order number and see the details... basically she eventually figured out how to refund (I think/hope) but I keep trying to give it another shot and because of the inconsistency and inconvenience I won't be attempting again. Sad part is I still love the app but my store never knows that I've placed an order and ALWAYS has issues like they are regularly out of things (beef?!) that are on the menu and once The app allows me to order off lunch menu my store still won't make it until 11:00 even though the app says lunch is available before then.... so basically a good app doesn't mean much if the stores aren't in sync with the app. (Previous review from 2 years ago..... I love that I get to take my time and order without feeling rushed and it's ready when I arrive!!) more
Great App, but keeps locking me out Aug 1, 2021

By Vesper V

I’ve been using the taco bell app for some time now and it makes eating there much more convenient; having access to the online exclusive items is a big plus as well as being able to save favorite items and orders for future visits so I don’t have to keep telling them the specifics of what I want. However, just recently I spontaneously got locked out of my account on the app and every time I try to log in it says “log in failed.” I know for a fact that I put my information in correctly as I have the information saved to my device and have not touched it since I made my account. I looked it up and apparent this is a common issue. This is very disappointing, especially since some people have been locked out of their accounts for weeks, even months. I hope this does not happen for myself or for others from this point on, but if it is occurring (which if it’s happening to me then it’s likely happening to others) often then I will not be using the app any longer, which is unfortunate because I often utilize everything from the favorites to the notifications for deals as well as the rewards (ESPECIALLY THE REWARDS!!) Please fix this issue. more
Oct 7, 2021

By Don Agnello

Most of the time this app works well and I enjoy using it. But sometimes you'll go to checkout and there's an error for "invalid product data: the current product isn't contained in current group" and you can't place the order. Very frustrating and the app is the only way to redeem rewards if you have them. If this problem didn't occur, this app would get 5 stars. more

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This app is the worst Feb 3, 2021

By Skye Estrada

This app doesn't work at all. It is so frustrating to use. What is the point of having it if you can't even use it. It let's you select what you want but it doesn't take the payment, it just keeps going back to the time for pickup. SO ANNOYING AND USELESS!!!! more
Oct 16, 2021

By Cheryl Deter

The app itself seems built well so far. Love the customization options. However, there really needs to not be a "pick-up in store" option for locations that are drive-thru only. I've run into the issue twice now where I've been out and stopping at a taco bell I don't frequent (so I didn't know they were closed) & I went to go in for pick-up and their doors were locked. One time, the employee let me come in and wait. The other time, they told me I still had to go through the drive-thru. more
Oct 14, 2021

By Donna Gerudah

Idk why my review disappeared but here it is again. Still can't order food with the app. I had an order entirely ready and when I pressed the button to pay, I was told something wasn't working. This happened five more times. Closing and reopening the app didn't work. I'm really trying to spend my money at Taco Bell but I can't when the app won't function. I'm not ordering in the drive-thru normally either because I don't get my free rewards that way. They keep on expiring before I can use them. more
Oct 13, 2021

By Linda Rich

Used to work fine and used it all the time. Last several times I've tried to use it it won't accept my payment. I've tried multiple cards,I've tried gift cards, I've deleted the app and reinstalled, same problem. And I'm very upset because I've had rewards expire because I could not use the app to order. Also there's certain thing I like but you can only order through the app. It's very frustrating... this app is worthless more
Ordering made 10x more difficult Dec 4, 2018

By Liza1276

I've tried using this app 3 times. The first two times I selected which location I wanted it at and somewhere along the way it chose a different store across town and I didn't find out until I was at the one I wanted to order from. I even payed special attention the second time to make sure it wasn't user error and it still somehow changed it. I waited in a 30 minute line twice both times because the service was slow and I didn't find out that it wasn't at that location until I was at the window. That's 2 hours of waiting overall for a taco! If it wasn't too late to have gone inside to get it but at that point only the drive thru was open. The third time I tried using it wasn't as bad but I like jalepenos so I tried adding them to my order and the option was there but every time I tried selecting it, it either didn't even show that I tried adding them but every now and then it would show it checked off for a split second before unchecking itself, I tried it with multiple different food items to make sure it wasn't just that my item couldn't have jalepenos added to it. It wouldn't let me add it to a single item. And I can't find any explanation for it. This app is supposed to make ordering easier but it's done nothing but add 10 times more stress to trying to get food. The restaurants weren't at all helpful when I explained the situation. At this point in about ready to give up on taco bell altogether and use the mcdonalds app next time. more
Oct 16, 2021

By Jayson Moore

For some reason you're able to select pickup in store at locations where the dining room isn't open. This has led to me having to wait in a 10 car drive thru line twice. Then, I had to wait in the parking lot after telling telling staff I had a mobile order. I love me some taco bell, but this is not a dining experience that's worth an hour of waiting. If the app has said drive thru only I'd be fine, but it didn't, and I'm stuck waiting in the parking lot after waiting in the drive thru. more
Charged my card but didn’t place my order? Feb 2, 2021

By User5438

This app is by far one of the worst apps for a food establishment. I like being able to pay contactless when I eat out nowadays and also have the convenance of having it ready to pick up. The app was already buggy while trying to add items and once I got to checkout it decided to give me an error message as soon as it took my Apple Pay stating “sorry something went wrong...” BUT STILL CHARGED MY CARD with no order placed or history of a order placed ( I called to make sure that the location I was trying to place pick up did or did not receive any order under my name). This is ridiculous and an overall terrible experience. They make it so difficult to even find where / how contact the support. Luckily after some googling I was able to get hopefully somewhere via sending an email. Their number is only available from 8am-4pm what about “after hours” as most people eat dinner after 6pm or 7pm! Plus I saw the wide spread issue discussed that I am having with having your card charged without an order placed or being able to pick up the food you paid for. I will be uninstalling the app / not be using the app + suggesting that others do the same. Waste of your time and money. Also an additional side note why the did you take away all the things people actually enjoyed eating from Taco Bell with weak overhyped replacements. The fiesta potatoes + pico de gallo were literally one of the reasons I went to Taco Bell instead of Del Taco. more
Oct 5, 2021

By Jodi Jankowski

Worst app ever. Refuses to take any payment cards. Ive uninstalled and reinstalled several times with the same issues. My friends and family have had the same issues as well. So it's not just me. Fix it. UPDATE: Months later, they still have not fixed the payment problem. My work around is to place a pick-up order thru Door Dash. This is absolutely unacceptable. UPDATE: So, you offer a one day, only through the app item. However, when you get to the payment part, still failing. I even tried to order it online but it says Taco Bell is closed...it is 10:45 a.m. It's not closed. At what point is the IT department going to fix these issues? They have been going on for months on end. Apparently, the Taco Bell corporation just doesn't care. more
Oct 9, 2021

By PR T

Everytime I've tried to use this app I get 90% of the way through only to be told that the store "doesn't have any pick up times". The fact certain items are exclusive to the app is like rubbing salt in a wound. They stopped doing deals on the app back in 2015, so that's nothing new. Overall just an absolute mediocre experience everytime. more
Doesn’t work when needed Jun 19, 2021

By Tengunami

I’ve had the app for the longest time to keep up with their menu changes; unfortunately, it doesn’t provide an updated menu (at least for my area). As a result, despite the store no longer offering a limited item on the menu, they still offer it in the app. I figured: maybe it’s just an incentive from ordering from the app? Not that it matters, b.c I hate how every fast food restaurant wants you to preload your payment methods. Still, I got taco bell gift cards recently, so I decided to order their cravings box. This particular limited item is only available through the app. I decided I’d preload my gift cards onto the app to try to get this item; unfortunately, the app wouldn’t even accept my order submission. The store I went to most definitely took online orders, but it seems their system likes to act up. It was already annoying that they made the item only accessible through the app, but when their system decides ‘go to the next taco bell to get this item instead’, I may as well just uninstall the app from my phone at this rate, and spare myself the inconvenience. Thus, that’s what I’ll do. Seriously, considering all of the above, what the heck is it good for? Compared to all of the restaurants with apps, this one seems to be among the most meaningless ones to have… Taco bell had literal years to win me over with the app, and I genuinely wanted them to; regrettably, it’s just an outright disappointment I refuse to entertain any further. more

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This app is the worst Feb 3, 2021

By Skye Estrada

This app doesn't work at all. It is so frustrating to use. What is the point of having it if you can't even use it. It let's you select what you want but it doesn't take the payment, it just keeps going back to the time for pickup. SO ANNOYING AND USELESS!!!! more

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Horrible app! Horrible, embarrassing experience! May 29, 2018

By Dmarkusss

I have never had so many problems with an online app as I did with Taco Bell’s app. On Thursday May 24th I made an online order for this store location 330 w northside dr Jackson ms. I submitted the order over thirty minutes before arriving to the location because I made a stop prior to arriving. The money for my order was taken from my account and when I got to the window I was yelled at and told that I could not have my food (that I had paid for) that they didn’t see any order or money. They yelled at me and made me leave the drive thru. They told me they have nothing to do with the “raggedy” app. I left and went down the road to call the customer service number for a resolution . The rep answers the phone sounding sleepy and nonchalant. She told me there was nothing she could do. It was the apps fault . That I have to wait 3 business days before I can be refunded. I called again today , Tuesday ! And was told that a refund has been requested that now I need to wait 6-10 business days for the app to refund me! I will never use this App again in my life . Thanks Taco Bell for what has been the worst fast food experience of my life ! Delete this app ! Everyone do not use it !! I promise you’ll run into an issue . more
Five stars before glitch Aug 13, 2018

By Viewer2015

Update: I was finally able to reset password, store connectivity seems to be up and running again. Moved to 4 stars until the app proves it will work seamlessly again like it did the first two weeks after downloading... if no more issues will move to 5! Original: This app is fantastic... until it kicks you off and won’t let you back on. I guess I was using it too frequently! Seriously though, the app is attractive, user friendly, and dangerous for late night cravings. However, on trying to order one night from the same store I had used it for many times before, upon checkout/submit order it told me that the connection with store was lost. I thought this to be a mistake so I tried again, and again, and again. I was starting to get nervous that maybe my order was going through and just getting run over and over. But that was not the case. Using Apple Pay, none went through but what was worse, it logged me out of the app, I couldn’t remember my password, and then the forget password functionality told me user access denied. I can’t get back into the app... I’m in the phantom zone! Taco Bell is easily losing $15/wk keeping me out of the app. Please fix this bug!!! more
Updated, the app is great now! Jul 5, 2020

By abelcf16

Unfortunately there’s no way to give this app zero stars, or I would. Had the app a couple years ago, and was triple charged on the app for a $50ish order, then reassured that two of the charges would be refunded. Didn’t happen until extensive phone calls were made, so I deleted the app, no big deal. I figured, as a year or so went by, the bugs would be worked out, and got the app again last year. Couldn’t log into my account, or even create a new account. Deleted again. Today, I decided to try it again. Surprise surprise. Can’t log into or create an account, and now the app won’t even allow me to select a location to start. If I’m the only one, then awesome. Keep up the hard work, but if this is a common occurrence, why even have the app available to the public? Hope this review helps, and best wishes to the developers! Update: I decided to give the app another shot today. It worked great for us this time so I wanted to be fair and not leave the rating at one star. Developers, whatever you did, great work! Please keep it up, as we look forward to continuing its use. Thank you! more
Oct 4, 2021

By Joshua Slocum

I thoroughly enjoy the app, and the rewards system is a favorite because the rewards are earned in at a very reasonable interval. Easy to use for the most part. My only complaint is that when an item isn't available, the app only indicates that there is an invalid item when transitioning to the payment scree , but doesn't identify what that item is, leaving users to play the slowest logic puzzle game of all time, which can become frustrating with large orders. Still, despite that, great app! more
App is much better but still has issues Jul 27, 2019

By MC_Ham

I’ve had no issues with the app until the past couple of weeks. I pulled up, placed my order, and noticed that the app started acting glitchy. It froze and then took me back to the menu. Hmm.. so I looked at my email to see no confirmation, but when I looked at my bank account it took out the money so I walked inside and told them what happened. The manager came up and told me they didn’t get my order so I showed him my bank transaction. To prove I bought it and they made it for me. You could tell he was just as frustrated as I was. Yesterday I was at a different location, I pull up change and confirmed the new address and places the order. I walk in.. the employees didn’t get my order! I was like what?? So I look at it and it sent it to another Taco Bell 🤦‍♀️ and it’s like not even close to where I was. Neither stores can do anything there about it. Luckily there is a number for Taco Bell that they gave me and they were super nice, so I’m waiting on my money but man what an inconvenience. Still love Taco Bell though! Will probably skip the app for a little while lol more
Please fix rewards & current menu items! Feb 23, 2021

By Tribal kitty k

Taco Bell app is okay. It lags a lot of times no matter what location or state I’m in. Something I really don’t like about the Taco Bell app is that it doesn’t have the Limited menu items on their app for example “Nacho Fries.” It’s not even located in the “New” category which if it’s not a regular menu item it should be in there at least. Also another thing I don’t like about Taco Bell is that if you order in person or in drive-thru there’s no way to upload your missed transactions for Taco Bell rewards you’re only rewarded points for ordering in the Taco Bell app. Which I have no problem ordering through the app I prefer it however if you don’t have what people want to eat on the app like the “Nacho Fries,” there’s no point ordering through the app. It would be a lot better if Taco Bell found a way where you could upload your receipt on their app for missed reward points just the same as Chick-fil-A does. Last week I visited Taco Bell drive-thru 4 times bc my family really enjoys Nacho Fries and that’s 4 visits of missed Taco Bell rewards point opportunities. more
I am updating my review again - glitches were fixed and the app works well! Jul 1, 2021

By M in Pennsylvania

This app is now a pleasure to use and really works well! Five Stars - well done developers! My previous review follows: They did fix the issues that I complained about! Bravo! The app works much better. I can order food, customize and check out! The app is easier to use and now has rewards. The app is still a little glitchy, and says “something went wrong on our end” too much. Fix that and my review would be 5 stars. My old review follows: I used to love this app. I can easily find the nearest Taco Bell, see what's on the menu, see calories, and customize my meal. But every time that I try to submit my order and check out, it says that there is a problem with my payment source. I get the same message regardless of which payment source I use, and there is actually nothing wrong with any of them. The point of a mobile app is to be able to order food, and this one won't let me do that. Please fix this. more
Broken Jul 28, 2020

By MikeAnastasia

I’m giving it 5 stars because I’m not one of those people who needs the world to burn when something doesn’t work, but there’s a glitch in the new rewards system that I hope someone sees. When you select a reward, you also have to add it to your order. That’s fine but, should you mistype or something, you can’t remove the reward. The problem is that the app’s built-in “don’t forget your reward” tool won’t let you complete the order unless you select that item. I checked the reward, didn’t want it and couldn’t delete it. Restarted the app, redid the order and it couldn’t be submitted/paid for because that error keeps coming up. I eventually just took the reward. I did that three days ago and now, on a separate order that I didn’t even look at rewards for, I’m still getting the “don’t waste your reward” error. Because of how it’s built, I press “OK” and it grays-out the payment option, so I now can’t submit any more orders until this is fixed. more
Worse app I’ve ever used Jun 5, 2021

By Ravi Kanubhai patel

I and my family decided to order our food using taco bell app. we spent good amount of time to select food. when it came to payment step . i added my card and it said use another payment method. which is weird. i tried my second card same thing. then third card same thing . third card transaction go through but app got hang on payment page saying use another payment method then i tried my debit card same thing. i got so mad and call customer service and that lady told me r u using chase card. I said nope. she said let me take a look. this whole process took close to an hour. then she told me that there is system wide issue. so I am sorry that is what her response. anyways I would say hire smart tech people. so business does not get impact on revenue side. Finally I ended up going store and that store also mess. quality and quantity was not there. CTO need to be replaced. This is my worse day working with such a stupid app. more
Used to be Amazing Oct 1, 2019

By A(lex)DH

This used to be one of my favorite fast food apps. In fact, next to Chick-Fil-A, it used to sit on the throne of what I considered to be one of the very best food apps on the App Store. I don’t know what happened, but it seems to be less and less stable with every update. Most infuriating, the favorites section that should allow you to save items with customizations will only sometimes remember those customizations. More often then not, you’ll add an item to your order from the favorites menu and have to go through the whole customization process all over again to make the item how you want it. Then, if you manage to get the app to open and load the menu (which is very difficult and usually takes several tries even on a gigabit-class internet connection), get your items in the cart, customize them how many ever times it takes to get the options to stick, and get to the checkout, you’ll be lucky to be able to select whether you’re eating in or going through the drive thru. Oh, and heaven help you if you need to order your food for a little later because it causes the whole checkout screen to refresh if you select any other time then right now. At some point you might be able to reselect your Dine In or Drive Thru option and check out, but at this point I’m sometimes so frustrated I just don’t bother. At least the app has Apple Pay. They still have that right. more

See all 5 reviews

Way, way better now. Solid app. May 27, 2019

By Argembarger

I wrote a snarky review about how much the app would lock up, and how buggy the checkout process was. I’m really glad to see that the new version of the app is *far* superior on both fronts! I still have to knock a star off for the fact that certain screens—especially the Customize screens—can appear to fail when you open them. They are actually just loading, and dutifully populate the views after they’re done, but they are not reporting any status or progress and it makes it feel like the app is frozen or has hit an error, which isn’t great. Also, this is just an opinion, but I think it’s odd that ordering for in-store pickup indicates that they start preparing the order right away, but ordering for drive-thru indicates that they wait for me to be on-site and check in before the order is prepared. It seems like I’d always want to choose in-store pickup, so they can prepare it while I’m driving there, or at least have advance notice of the order to save a little time on both sides, and I’m confused why the drive-thru doesn’t use the same logic... Maybe the higher likelihood of being forced to wait for a long drive-thru line...? Only one transaction-spot to receive the food in the drive-thru, versus potentially multiple points in-store? I assume it was a deliberate choice. Just interesting, I guess. Other apps use GPS to detect when you’re nearly at the restaurant for that kind of thing, could be a good feature. more
Useful but not always reliable Jun 5, 2017

By Buckeyenut33

First, the app isn't optimized for iPhone 6 or 7 plus models and the widescreen resolution is kinda annoying. Second, submitting an order vs. "checking in" at the pickup location don't always sync well. It tells you to wait until you arrive, but there's often 10+ min delay between my check-in time and when the order finally queues at the restaurant. Kinda defeats the purpose of the app's supposed convenience and time-saving abilities lol. Third, there is nowhere in-app to add special instructions or requests for the order (i.e. extra sour cream on the side). You have to make those requests at the restaurant, but adding a simple instruction at TB is like asking them to perform brain surgery. And when you tell them you want the extra items on the side (which you already paid for in-app) 99% of the time they charge me AGAIN at the window. Lastly, the app should decrease the odds of TB screwing up the order since I'm placing it myself and making sure it's correct. And yet they NEVER get it correct lol don't seem to have this issue at other restaurant apps (chipotle, subway, etc.) & I've tried at numerous TB locations, so it's super frustrating. The app works well for most part but the human element in-store is still a massive problem. more
Great App if stores were notified. Jul 2, 2017

By BritneeRae

Husband just went to pick up our order and they don't have tomatoes, sour cream, red sauce, avocado sauce, or the "double chalupa" which was "new featured item" or the box (combo) in association with it so basically he asked for a regular chalupa instead of double; they couldn't substitute and couldn't refund b cause they didn't have the detailed order of the cost (extra cheese, ect) so once I called him and asked why she couldn't just pull up the order number and see the details... basically she eventually figured out how to refund (I think/hope) but I keep trying to give it another shot and because of the inconsistency and inconvenience I won't be attempting again. Sad part is I still love the app but my store never knows that I've placed an order and ALWAYS has issues like they are regularly out of things (beef?!) that are on the menu and once The app allows me to order off lunch menu my store still won't make it until 11:00 even though the app says lunch is available before then.... so basically a good app doesn't mean much if the stores aren't in sync with the app. (Previous review from 2 years ago..... I love that I get to take my time and order without feeling rushed and it's ready when I arrive!!) more
Great App, but keeps locking me out Aug 1, 2021

By Vesper V

I’ve been using the taco bell app for some time now and it makes eating there much more convenient; having access to the online exclusive items is a big plus as well as being able to save favorite items and orders for future visits so I don’t have to keep telling them the specifics of what I want. However, just recently I spontaneously got locked out of my account on the app and every time I try to log in it says “log in failed.” I know for a fact that I put my information in correctly as I have the information saved to my device and have not touched it since I made my account. I looked it up and apparent this is a common issue. This is very disappointing, especially since some people have been locked out of their accounts for weeks, even months. I hope this does not happen for myself or for others from this point on, but if it is occurring (which if it’s happening to me then it’s likely happening to others) often then I will not be using the app any longer, which is unfortunate because I often utilize everything from the favorites to the notifications for deals as well as the rewards (ESPECIALLY THE REWARDS!!) Please fix this issue. more
Great app, IF it’s working! Sep 7, 2019

By TMCS121212

This was a great app! I was using it quite frequently, until it suddenly stopped working. There were a few glitches here & there (it wouldn’t find restaurants in the area, although I had ordered in the same place before, and wouldn’t let me sign in), but after a day or two, it started working again. I was hoping the glitches would get fixed, so it would be more reliable. However, it suddenly stopped working completely - won’t let me log in, won’t let me reset my password, I’m totally locked out. I can’t find anywhere online to get help either. If this issue can be fixed, I would say it’s a great app, but until then, it’s useless. Update, 9/7/19 I want to love this app, but it just won’t work right. Previous problems were finally fixed, and now, for the last couple of months, the app will not let me check out to pay & finish the order. I deleted the app today & reloaded it to my iPhone XR, and it looks like it lets me pay, but then ultimately, it gives me an error, and the store doesn’t get the order. Very frustrating. I wish the app would get fixed!!! more
App works great. Employees mess up the order Jul 21, 2019

By Gadordawg

Very easy ordering and modifying the order. The big problem his employees not paying attention. Last time I ordered from 60 Vandenburgh Avenue In Troy New York. I ordered a burrito with no guacamole and instead they put so much in the Burrito it was oozing out of both ends. Which I didn’t find out until I was back home. And this was not the only time stuff like this happened. We’re given the option to change the product we’re purchasing. Like myself ,I don’t like the refried beans or the sour cream. So I usually remove them and add black beans and guacamole. But then when I pick it up and get home and look at the product it ends up having sour cream and refried beans after I paid extra for add-ons that I wanted. and I know it’s not all the stores and I know it’s not all the employees. Maybe somehow on the screen that the employee is looking at if anything is removed or anything added would be lit up in different colors. Maybe it’s already that way I don’t know. But when you’re the only customer at the store and they mess up the orders. It gets old pretty quick more
Great app but need some bug fixes Jul 28, 2021

By shelliebell12

Overall, I LOVE the Taco Bell app. I much prefer ordering on the app than I do at the drive thru. I love the easy customization options and that you can save your favorites. The issues I have - it is constantly logging me out. I’m someone who never can keep track of passwords, so being logged out all the time is frustrating. Also, when you get an error during checkout because an item is sold out, or no longer being sold at that particular location, it doesn’t tell you what the issue is. So, you click “check out” and have a gigantic order for multiple people ready to go…and there’s an error. You can’t narrow it down to what item is causing the issue. In those cases I just order at the drive thru so they can tell me what’s missing, but then I lose out on the rewards points. They have added a “receipt scan” feature, but it’s not available for all locations yet. I have also had issues redeeming rewards, and it expires before it ever works. Frustrating as well! more
Should be simple Jun 22, 2019

By Little gardener4570

I got the app because my cell carrier gave free tacos through the app. While the concept was good, it takes so long to load that it makes it annoying. When trying to customize an order, I’d rather see the words than the pictures if it means the app won’t crash. It shouldn’t take 15 minutes to place an order for a #8 combo with no lettuce. You have to individually click on the item you want changed for each item in the combo- which I understand the logic for, but it increases the likelihood that the app will crash each time. Then once you finally get it placed, the restaurants don’t seem to know what to do. Many problematic experiences at every location we tried. Also, when trying to save a customized order for a combo, it will say customized - but those edits disappear from the instructions to the restaurant it’s being sent. This mistake can only be seen when I click on the item to review it at checkout. That pretty much makes the “favorite” function useless. Not to mention that those “favorite” items disappear randomly from my account from one week to the next. If you like all the menu items exactly the way they are normally made, then this app shouldn’t be too bad. But if you want extra sauce, or no sour cream,..., you need to have patience. FOLLOW UP: The app worked perfectly for the first time, even the “favorites” feature! I’m impressed by how quickly these issues were fixed. Thanks. more
Great for ordering, not so great for paying Jan 4, 2021

By +jetthehawk+

I’ve made quite a few orders on the app and I can say that it’s been really easy to navigate the menu and make my orders. It’s nice that I can schedule a time to get my food too. I only have one gripe, though, and it’s kinda major. It’s paying for the food. For some reason, for every order I’ve done, I’ve tried paying with my debit card but the app won’t let the payment go through. I triple-checked my card info and it was all correct, so I don’t know why I couldn’t pay. When I tried my credit card, it went through first time. Why does only that one work? I just don’t get it. And I’d much rather pay with my own money rather than with credit. I know I could just pay with debit card at the store, but that just defeats the purpose of the app in getting points and rewards, and I’d really like to get rewarded for my orders. I hope this issue can be fixed soon, but other than that, the app is great. I recommend it. more
Will not return until I can use the app Sep 11, 2019

By LoveBrownies&IceCream

Update: upped star rating from 1 to 2 because tech support WAS working with me to get the app to allow me to login. As of now, the app still will not allow me to login and I’ve not hear from tech support for weeks. In the last month I’ve tried to order through the app 3 times. Each time I was soooo mad after sitting in the parking lot trying to get my password to reset (I’ve even tried to reset it before I go there) that I left in a huff! I’ve even tried to order through their website over the last year, it worked approximately 10% of the time. I think it’s been a year since I actually bought anything from Taco Bell. Don’t get me wrong. I love Taco Bell, but it pisses me off when I can order my husband’s fast food “curbside” at McDonald’s in less than 5 minutes (and it works every time) and Taco Bell’s app does work. That means I have to have McDonald’s food! Please fix the app for everyone. more

See all 4 reviews

Oct 5, 2021

By Lisa Reiki

Something is wrong with the app. The last two orders transmitted as almost entirely different orders than what I put it. The first time I thought I made an error. The second time was apparent. It would also be helpful if when placing an order there was a special notes section. Bottled water also needs to be added to the drink selection more
Oct 7, 2021

By Don Agnello

Most of the time this app works well and I enjoy using it. But sometimes you'll go to checkout and there's an error for "invalid product data: the current product isn't contained in current group" and you can't place the order. Very frustrating and the app is the only way to redeem rewards if you have them. If this problem didn't occur, this app would get 5 stars. more
Great App-But No Offers Anymore Jun 22, 2017

By SCHMEGGA

The app works great. I like being able to customize my order. I always just hit the button saying "I am at the store" about 3-4 minutes before I pull up to the store and it is "usually" ready within a few minutes after I actually arrive. The downside is that I have not been using it much anymore. There used to be "offers" available every time u used the app. Sometimes it was 10% off your whole order or maybe a free item or upgrade. There hasn't been an offer on the app in what I would guesstimate to be about a year. When offers were available I used to stop by the one near my workplace all the time. Now there is a Taco Bueno and a Taco Casa not far from the Bell. I opt to stop at those 2 places much more frequently now, when in the past I almost never did. Maybe someday Bell will wake up and start providing "offers" again and then I'll go back to my routine of grabbing a bite there. Until then my very routine business will often go to other local businesses since I'm not saving anything with Bell over them. more
No root beer option. Jun 21, 2021

By lilith nightriver

The app has is issues like other apps. Like the other day it didn’t put my order threw then told me I had to change my password and then would not let me log in. Items not adding. And then sometimes there’s suddenly like 10 of that item added on. Or it keeping your last order in the cart even tho you already ordered, so now you have to manually remove everything and if your not paying attention you will end up ordering it all again. Glitches saying that item isn’t available when it is. I’m hoping this most recent update has fixed all that. But they have not fixed the issue of being able to order root beer. Before this update you could at lest click the option fountain drink. And then tell them when you get there. But now you have to pick the drink. Even tho Taco Bell sales root beer it will not let you pick it. Some time it will only allow you to pick between a few select drinks like just Pepsi and mtn dew. That’s the biggest thing that bothers me about the app. more
The app is a bit sketchy sometimes. Aug 20, 2021

By Jamesdusoleil

I’m always having issues where the app will change my order or ignore my chosen payment method. Example: selecting the medium drink because of happy hour and checking out only to find it at $2 because it changed it to large. And going to go reselect medium again a few more times and each time it would change it to large at checkout. Or doing customizations in the app and get the order and the paper receipt would show no such customizations. I paid for it so it needs to go from the app to the store. Then lastly, I am always fighting the app to use my gift cards. I would have the gift card selected, but it would run my card instead. There’s a positive balance on the GC but it just never wants to run the GC. It 60% of the time would just run my debit card on file instead. The app just has me spending more money than I have been wanting to spend. I’m starting to think that all these bugs are on purpose. Because it can’t just be a coincidence. more
The Taco Bell Rewards is a joke. Nov 30, 2020

By ralphie702

I did it! I got to the “HOT” reward level. A free bean burrito? I think I’ll let it ride to the “FIRE” level! Surprise, Surprise! I get an email 3 days before Thanksgiving that says my “HOT” reward is expiring in 2 days, which just happened to be on Thanksgiving! So I tried to order right away before I lost my reward, and I couldn’t because online ordering, nor ordering through the app, was not working, and the REWARD has to be ordered through the app! Online ordering didn’t work for 2 days, and the third day was Thanksgiving when they were closed! So I lost my reward, because I was trying to save up to the “FIRE” level. I have alot of restaurant apps with rewards, and none of them expire if you are actively patronizing the business . Who ever heard of a rewards program that encourages you to save to the TOP level, but doesn’t allow you to actually get there?? To summarize, the rewards plan is useless for the fire level. The app crashes for days at a time. DISAPPOINTING. more
It’s an ok app Dec 8, 2020

By Friesrich40

I was really excited to see one of my favorite restaurants has an app! I wasn’t aware of the app until I saw an ad for the free chalupa box, but I guess this has been around for a couple of years actually?? The rewards system is pretty cool. And I’m excited to start earning rewards! My main problem with this app is the payment methods. I’ve tried to connect a gift card to my account and it says the card doesn’t exist. I even connected this card to my account via the website, yet it still wouldn’t work or load up on the app. Also whenever I try to connect a credit card it pops up with an error message and kicks me out. I also wish the app was more user friendly. It was slightly inconvenient that I really couldn’t find my way around the app. I was just kind of confused about how to order and how the rewards program works. However, I did eventually find the “how it works” tab. One other small bug I’ve found is favoriting menu items. I’ve favorited some items like the grilled cheese burrito and the quesarito, but the favorites tab says I haven’t favorited anything yet. I go back to favorite those menu items again, and the app tells me I’ve already favorited the item. Again, nothing big but still slightly inconvenient. I love that Taco Bell has an app and I can’t wait to keep using it! I know it’s still kind of in beta testing, but I’m excited to see how it progresses! more
Where are the offers? Aug 29, 2018

By TacoBellQueenLB

I’ve had this app for MONTHS and have placed MANY orders on it and I have yet to receive any type of offer. Other fast food chain apps constantly have coupons on their app. I love Taco Bell, it is my favorite fast food restaurant, I just wish they would get it together with these offers! My birthday just passed and it would’ve been nice to get a free meal or taco or something! Other than that, I love the convenience of the app. I LOVE that I can customize my order and tell them to put less sauce/cheese, even though it’s not always done by the employees. I’ve had a few glitches here and there where the store never received my order, but they never made me pay again and they just made my order for me. If there were ever offers I would totally change my review to 5 stars, but what is the point of an offers tab if there’s never offers? I’ll just be here waiting, with my cheesy Gordita crunch 🌮(with beans instead of meat, less cheese, and less sauce) more
Good but not great. Feb 5, 2021

By DOGZ146

Last time I ordered Taco Bell was August 9, 2020. I ordered via the mobile app. When I was submitting my (already on file) payment info to complete the process of placing my order, the app prompted an error: that my payment information had some problem. In order to work around this, I had to re-enter all my payment information. Today, February 4, 2021, the same thing happened-and I already had two of the exact same payment options (pre-populated with the correct info), neither that would suffice for the app. So, I had to re-enter my payment information again (making a second duplicate). None of the other fast food apps have this problem. I order via apps because they are meant to provide convenience and I always appreciate the exclusive incentives they offer, enticing me to do business with them, but a reoccurring erred payment process and weak loyalty program (w/o any deals whatsoever) dissuades me from being a patron. more
Works about 70% of the time Sep 15, 2019

By mooki1111

There recently has been an improvement in how often the app works. However, I still experience the app freezing, deleting all items in my cart, and the checkout process still occasionally doesn’t work (I’ve lost track of how many times I’ve had to enter my card info...again and again and again) If you reset the app and retry once or twice, it tends to finally work. But it is still pretty frustrating and usually not worth the hassle if you’re only buying one or two items. I mainly use it when ordering for my family so I can get down what everyone wants. Another issue is that items will appear that are not actually available at my store (and I’m not told until I’m being handed my food). They typically offer me something else in place. Not a huge deal, I just stick to the basics to avoid it. The employees always seem really confused as if I somehow created a new item myself, haha. more

See all 3 reviews

Oct 16, 2021

By Cheryl Deter

The app itself seems built well so far. Love the customization options. However, there really needs to not be a "pick-up in store" option for locations that are drive-thru only. I've run into the issue twice now where I've been out and stopping at a taco bell I don't frequent (so I didn't know they were closed) & I went to go in for pick-up and their doors were locked. One time, the employee let me come in and wait. The other time, they told me I still had to go through the drive-thru. more
Major Flaws Jun 4, 2020

By Brian W. II

Let me start by saying I have used many different apps through the App Store for food services and restaurants. This app, by far, has caused me the most headache for trying to figure out what I want to eat. The first thing that happens when opening the app is it displays an error message stating “Oops! Well this is embarrassing...” the message goes on for longer. It leaves me with a button to go to the home page. I press the button and does just that. At the home page, or menu as it takes me to, if I click on any category of food so I can figure out what I want to eat, it displays the same error and takes me back to the menu. The only way I can get to see the menu is the top slide bar with the categories. By the time I figure out what I want, I could have ordered at the drive-thru and paid. Since I have been experiencing this flaw since installing, I have never used the app to order food. Other apps have given me such great results and streamlined the ordering process, unfortunately, this app is an inconvenience. I truly refuse to use the app as I have been having many issues. If this is how a more personalized experience feels then it is a disgrace to have this app anywhere near my phone. Two stars for a review is being generous. The reason for two is I was able to still find what I wanted to eat, but nothing else redeems the rest of the stars. more
Oct 16, 2021

By Oscar Varela

What's the point of ordering ahead of time if they don't start making your order until you check in? Thought i would save time but you might as well order from the kiosk in-store instead. The app itself is fine when it works. I also had a previous problem with the app that you guys referred me to the customer support line that never responded back to me. more
Oct 1, 2021

By Travis Means

I am really annoyed that I ordered for in store pickup but the lobby was closed & I had to go through the drive thru. If lobbies are gonna be closed still.. then please add someway for the app to know which stores are drive thru only. I really dislike drive thrus and don't use them, but there is no option to cancel an order or anything like that so I just did it anyway. I don't see a point of ordering on the app when lobby pickup isn't a real option. more
Oct 14, 2021

By Christian Layi

Used to work just fine but won't let me add Gift Cards or even change my Debit Card anymore. Have been trying to use it for over a week, keeps saying "Something went wrong but we're trying working on it" but never changes. It is becoming next to useless about 80% of the time I try to use it; not very helpful at all. more
Always glitches Feb 11, 2021

By flutesp

I’ve been using this app regularly for about a year due to COVID, but there are always glitches going on. First, my past orders never show up in the past orders section. Second, I often order the same things with the same modifications. I have saved these items as favorites, but they never appear under my favorites section. But when I try to add them as a favorite again, I’m told it’s already a favorites item. So instead of making it easier on me, I have to go through the hassle of adding the same modifications every single time. Third, it saves my card info without asking me if I want it to save. And if the card info is already saved, it will still save it as a new card...so the same card is listened multiple times. I don’t want my card info saved at all so I always have to go in and delete them. Last, for the last 2 or so months, reward points stopped working for me- but I’m still getting emails about having points to use up before the expire. I keep my app updated in hopes the glitches will get fixed, but it’s been almost a year for most of them and I’m just annoyed about it. I still use the app to order because I like that I’m having as little contact with people as possible so we can be safe, but having the same minor inconveniences for so long is very irritating. more
Oct 9, 2021

By Kobold

App allows the choice of In-Store or Drive-Thru. A problem occurs when the Location is unable to provide service on the selected one. COVID In-Store is closed. Owners should provide information on store status. Contacts Us could be improved, It should first ask if this is related to a order, when yes allow the user to select which one. Using the order you can pull location and payment to auto-populate fields. Using signed in account contact fields can be populated. Allowing easy feedback. more
Didn’t receive whole order. Dec 30, 2020

By ivylamb

So last night was the first time I downloaded and used the Taco Bell app instead of ordering inside/drive thru. The lady at the window was very nice and when she handed us the bag it was sealed shut, plus there was a long line and I was just ready to get home to eat and go to bed, so we didn’t bother checking. We’ve never had issues with wrong orders before so checking the order didn’t cross our minds. Unfortunately when we got home and pulled all of the food out we were missing two desserts and all of our sauces we asked for. I checked the receipt to see if I made a mistake when I placed the order online since it’d been my first time using the app, and everything was correct on the receipt. We didn’t want to make the drive back to the store and wait in line again, so we just took the loss. Even better, when we finally started eating, I figured out the steak quesarito wasn’t even made right with the ingredients that was listed on the app. I was hungry so I ate it anyways.. with no sauce. I’m not saying I won’t go back, it’s just that Taco Bell has never disappointed this Taco Belle before. I’m not sure if the items were overlooked or if there is something confusing that just happens with the online/APP orders or what. I just thought I should leave this here. *Happy New Year* more
Good idea but needs improvement Mar 31, 2021

By Shwhiwnxpwiwbdja

I love the idea of the rewards system but the app as a whole definitely has some glitches. To start off, every time we order through the app we have used the drive-thru pick up option and both times the employees did not start working on our order until we arrived at the pick up window. They said the order was not appearing on the screen that they look to for orders. I think there needs to be some attention given to the importance of online orders because they seem to be an afterthought. We waited so long in the line because of the online orders taking up so much time and clogging up Drive they process. It needs to be streamlined because ever since it’s been introduced it’s slowed down the drivethru process immensely. The next issue was that when I went to redeem my first reward (Doritos locos Taco) it just kept not working. No matter how many times I added it to my cart using the redeem button it just wouldn’t register the discount. Now I had to order a taco that I did not want to pay for. I hope these glitches can be figured out soon because these are major reasons to stop using the app altogether. more
Could be cool, but… Jun 15, 2018

By Ddddagggg

I think it’s the dumbest thing in the world to have an app where you can order your food ahead of time, or at least select your food ahead a time, but yet you still have to go to the restaurant and wait. I’ve never heard of such a thing… Thank God pizza places don’t make you do this. McDonald’s kind of does this too, but at least their App like recognizes when you’re at the store and they start making your food so if there’s a line through the drive-through you can still skip it. Taco Bell Avenue literally saved you no time at all… And they used to have coupons and specials which made it pretty sweet but I’m pretty sure they don’t even have those anymore or at least I haven’t seen them in a long time. But with the Taco Bell app they literally don’t start making the food until you arrive and tell them at the drive-through that you’re there… So it’s “fresh “...I appreciate the desire for freshness however I would rather it be made and ready for me by the time I arrive… Sitting there for two or three minutes while I am driving to the restaurant doesn’t make it any less fresh more

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Community
This app is the worst Feb 3, 2021

By Skye Estrada

This app doesn't work at all. It is so frustrating to use. What is the point of having it if you can't even use it. It let's you select what you want but it doesn't take the payment, it just keeps going back to the time for pickup. SO ANNOYING AND USELESS!!!! more
Oct 14, 2021

By Donna Gerudah

Idk why my review disappeared but here it is again. Still can't order food with the app. I had an order entirely ready and when I pressed the button to pay, I was told something wasn't working. This happened five more times. Closing and reopening the app didn't work. I'm really trying to spend my money at Taco Bell but I can't when the app won't function. I'm not ordering in the drive-thru normally either because I don't get my free rewards that way. They keep on expiring before I can use them. more
Oct 13, 2021

By Linda Rich

Used to work fine and used it all the time. Last several times I've tried to use it it won't accept my payment. I've tried multiple cards,I've tried gift cards, I've deleted the app and reinstalled, same problem. And I'm very upset because I've had rewards expire because I could not use the app to order. Also there's certain thing I like but you can only order through the app. It's very frustrating... this app is worthless more
Ordering made 10x more difficult Dec 4, 2018

By Liza1276

I've tried using this app 3 times. The first two times I selected which location I wanted it at and somewhere along the way it chose a different store across town and I didn't find out until I was at the one I wanted to order from. I even payed special attention the second time to make sure it wasn't user error and it still somehow changed it. I waited in a 30 minute line twice both times because the service was slow and I didn't find out that it wasn't at that location until I was at the window. That's 2 hours of waiting overall for a taco! If it wasn't too late to have gone inside to get it but at that point only the drive thru was open. The third time I tried using it wasn't as bad but I like jalepenos so I tried adding them to my order and the option was there but every time I tried selecting it, it either didn't even show that I tried adding them but every now and then it would show it checked off for a split second before unchecking itself, I tried it with multiple different food items to make sure it wasn't just that my item couldn't have jalepenos added to it. It wouldn't let me add it to a single item. And I can't find any explanation for it. This app is supposed to make ordering easier but it's done nothing but add 10 times more stress to trying to get food. The restaurants weren't at all helpful when I explained the situation. At this point in about ready to give up on taco bell altogether and use the mcdonalds app next time. more
Oct 16, 2021

By Jayson Moore

For some reason you're able to select pickup in store at locations where the dining room isn't open. This has led to me having to wait in a 10 car drive thru line twice. Then, I had to wait in the parking lot after telling telling staff I had a mobile order. I love me some taco bell, but this is not a dining experience that's worth an hour of waiting. If the app has said drive thru only I'd be fine, but it didn't, and I'm stuck waiting in the parking lot after waiting in the drive thru. more
Charged my card but didn’t place my order? Feb 2, 2021

By User5438

This app is by far one of the worst apps for a food establishment. I like being able to pay contactless when I eat out nowadays and also have the convenance of having it ready to pick up. The app was already buggy while trying to add items and once I got to checkout it decided to give me an error message as soon as it took my Apple Pay stating “sorry something went wrong...” BUT STILL CHARGED MY CARD with no order placed or history of a order placed ( I called to make sure that the location I was trying to place pick up did or did not receive any order under my name). This is ridiculous and an overall terrible experience. They make it so difficult to even find where / how contact the support. Luckily after some googling I was able to get hopefully somewhere via sending an email. Their number is only available from 8am-4pm what about “after hours” as most people eat dinner after 6pm or 7pm! Plus I saw the wide spread issue discussed that I am having with having your card charged without an order placed or being able to pick up the food you paid for. I will be uninstalling the app / not be using the app + suggesting that others do the same. Waste of your time and money. Also an additional side note why the did you take away all the things people actually enjoyed eating from Taco Bell with weak overhyped replacements. The fiesta potatoes + pico de gallo were literally one of the reasons I went to Taco Bell instead of Del Taco. more
Oct 5, 2021

By Jodi Jankowski

Worst app ever. Refuses to take any payment cards. Ive uninstalled and reinstalled several times with the same issues. My friends and family have had the same issues as well. So it's not just me. Fix it. UPDATE: Months later, they still have not fixed the payment problem. My work around is to place a pick-up order thru Door Dash. This is absolutely unacceptable. UPDATE: So, you offer a one day, only through the app item. However, when you get to the payment part, still failing. I even tried to order it online but it says Taco Bell is closed...it is 10:45 a.m. It's not closed. At what point is the IT department going to fix these issues? They have been going on for months on end. Apparently, the Taco Bell corporation just doesn't care. more
Oct 9, 2021

By PR T

Everytime I've tried to use this app I get 90% of the way through only to be told that the store "doesn't have any pick up times". The fact certain items are exclusive to the app is like rubbing salt in a wound. They stopped doing deals on the app back in 2015, so that's nothing new. Overall just an absolute mediocre experience everytime. more
Doesn’t work when needed Jun 19, 2021

By Tengunami

I’ve had the app for the longest time to keep up with their menu changes; unfortunately, it doesn’t provide an updated menu (at least for my area). As a result, despite the store no longer offering a limited item on the menu, they still offer it in the app. I figured: maybe it’s just an incentive from ordering from the app? Not that it matters, b.c I hate how every fast food restaurant wants you to preload your payment methods. Still, I got taco bell gift cards recently, so I decided to order their cravings box. This particular limited item is only available through the app. I decided I’d preload my gift cards onto the app to try to get this item; unfortunately, the app wouldn’t even accept my order submission. The store I went to most definitely took online orders, but it seems their system likes to act up. It was already annoying that they made the item only accessible through the app, but when their system decides ‘go to the next taco bell to get this item instead’, I may as well just uninstall the app from my phone at this rate, and spare myself the inconvenience. Thus, that’s what I’ll do. Seriously, considering all of the above, what the heck is it good for? Compared to all of the restaurants with apps, this one seems to be among the most meaningless ones to have… Taco bell had literal years to win me over with the app, and I genuinely wanted them to; regrettably, it’s just an outright disappointment I refuse to entertain any further. more
Oct 4, 2021

By alex heitzenrater

Ordered through the app. App said the food was ready. Got to the restaurant, food hadn't been started. Waited for food, took food home. Food was wrong! Went to the app to look for a way to try and get a partial refund, or worse case some kind of coupon or something. App wanted name, phone number, address...? What is point of app when it can't or won't identify me? App has my name, app is on phone, app has my credit card number! Now app wants to send me notifications. DELETE! more

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