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t:connect® mobile

t:connect® mobile

Tandem Diabetes Care, Inc.

t:connect® mobile offers a way for t:slim X2™ pumpers to see their pump data.

3.6 Ratings 340 Reviews 5K+ Downloads

About t:connect® mobile

t:connect® mobile offers a way for t:slim X2™ pumpers to see their pump data.
see more about t:connect® mobile

Ratings & Reviews

3.6
340 Ratings
  1. 5
  2. 4
  3. 3
  4. 2
  5. 1
  • Great 1st edition hoping for endless possibilities Aug 22, 2020

    By dkarl3083
    Love the layout. Very detailed but easy to understand and see a complete picture of what is going on in your body...it's the last piece that was missing from the Dexcom report. I'm curious how long it takes to upload everything to the t connect server if I'm not running it all of the time...? As far as future functionality...I know they /FDA are really hesitant to give control of an insulin pump over to a mobile device which has potential for all sorts of problems that they would have to keep the Tandem /Dexcom/mobile device connection as a seperate connection blah blah blah,my head is already spinning. What would be nice and I don't think shouldn't get much resistance would be the ability to clear alerts on the mobile device. I use quick bolus a lot when my pump isn't accessible, but if my blood sugar is off,sensor is expiring, any of those repetitive alerts that shut down all functionality until cleared. Great start...looking forward to those updates!
    more
  • Sep 10, 2020

    By Christopher Schlosser
    This app has a lot of great potential. I would love to be able to sync data to the web portal wirelessly and the quick overview of settings and glucose history is in an easy to read format. Unfortunately, I only had the app for a day before updating my phone to Android 11, which broke the app. It immediately closes when attempting to open and will not progress past that. Hopefully, it will get an update soon so I can use it again.
    more
  • Great job on the first vision of the app Jul 17, 2020

    By Mseatec
    After all I agree with John it’s really excellent first version off the app. I am excited to look forward to any upcoming improvements. I decided on the X2 pump because there are always updates available therefore you not constantly need to get a new pump! Depending on where you wear your pump it’s really helpful to use your cell instead of getting the pump out! On the suggestion John made I totally agree! Also it would be nice to have an option to share your data with a loved one like Dexcom offers! I do understand that adjustment should be made on the pump itself but I would love to see if you can consider the option to make in the future more pump control and adjustment on your cell! Reason I mentioned it is because I am a PD dialysis potions I sometimes wear my punt on my thighs and I always need to use the restroom to make adjustments or disable alarms. But I am happy with the first version of the app !!! Thank you
    more
  • Very nice display of relevant information Jul 30, 2020

    By @64notch
    Easy to download & setup. The data is nicely laid out and has a similar feel & look to the pump screen. It would nice to include a TIR value (past 24hrs) but recognize this is not directly shown on online app either as one has to choose a time frame and look for the percentage on the CGM tab. ————-added 29jul————— I also like the simplicity of the app and hope it does not become too encumbered with more features. This app is much easier to visualize the automatic boluses amount and timing. Prior to this app I could find this information on the pump but it several menus away. It would also be nice to have icons (on BG line) for the start/stop times for the sleep or exercise activities. I find myself trying to remember when I had it running and what happened with my BG. Overall, great job! So much better and very pleasing to the eye as compared to Dexcom’s app.
    more
  • Aug 26, 2020

    By P F
    It's great when it works but... every day or so it disconnects for no reason, forcing me to unpair and repair it... which it always fails at least once. Then half the time I open the app it logs me out. Certainly not as convenient as I'd like it to be or as reliable as I'd want something to be for keeping track of something I believe is very important.
    more
  • Sep 2, 2020

    By Ricky Scott
    Downloaded and paired with phone. I thought this would be a great app to be able to view all my pump info at a glance. This app will not stay connected to my pump. Very frustrating. I've uninstalled and reinstalled this app numerous times. I'm pretty much done with this. When are you guys going to figure out the connection issues and being able to stay connected? I mainly downloaded this so my Dr would not have to use my pump during visits to download information.
    more
  • Sep 9, 2020

    By Andrew
    The usual flakiness as described in most other reviews was tolerable, but still disappointing. No dark mode was jarring. After upgrading from Android 10 to 11 the app won't even open. *EDIT* I called and was told Android 11 is unsupported despite the fact that the developer preview of the operating system was released by Google seven months ago. Still a one star app.
    more
  • Not production ready Sep 6, 2020

    By 2sivle
    The design and layout of the application is great, for the first iteration of the application. Unfortunately there aren’t enough features in the application, for example I can’t really change the settings on the pump or anything like that, through the application. The worst thing about it all, are the Bluetooth drops, multiple times a day. I literally had my phone sitting right next to my pump when the app lost Bluetooth connectivity. I’m giving this applications two stars for now. This application was not ready to be released, in my opinion. The Bluetooth drops are a huge problem because it could be hours before the connectivity actually comes back. Unfortunately, Tandem should’ve waited to release this. They should have tested it a lot more.
    more
  • Sep 7, 2020

    By Michael Davis
    Seems my experience is not isolated. I just started on T slim yesterday and the app has been disconnected the whole time after the first 5 minutes of connecting it. I did a restart of my phone and reinstalled the app and unpaired and repaired the phone and pump, now when I refresh the app, it refreshes and then immediately closes down. When I reopen the app, its disconnected from the pump again. Please fix!
    more
  • Aug 23, 2020

    By Cassandra
    It works for about 3 weeks then disconnects and won't connect back so I have to keep uninstalling it and reinstalling it. Now this have been happening all day. Now the app will just stop working and it will ask to force the app close. Someone needs to go back to the drawing board on this one. It's frustrating
    more

No reviews available

  • Great job on the first vision of the app Jul 17, 2020

    By Mseatec
    After all I agree with John it’s really excellent first version off the app. I am excited to look forward to any upcoming improvements. I decided on the X2 pump because there are always updates available therefore you not constantly need to get a new pump! Depending on where you wear your pump it’s really helpful to use your cell instead of getting the pump out! On the suggestion John made I totally agree! Also it would be nice to have an option to share your data with a loved one like Dexcom offers! I do understand that adjustment should be made on the pump itself but I would love to see if you can consider the option to make in the future more pump control and adjustment on your cell! Reason I mentioned it is because I am a PD dialysis potions I sometimes wear my punt on my thighs and I always need to use the restroom to make adjustments or disable alarms. But I am happy with the first version of the app !!! Thank you
    more
  • Very nice display of relevant information Jul 30, 2020

    By @64notch
    Easy to download & setup. The data is nicely laid out and has a similar feel & look to the pump screen. It would nice to include a TIR value (past 24hrs) but recognize this is not directly shown on online app either as one has to choose a time frame and look for the percentage on the CGM tab. ————-added 29jul————— I also like the simplicity of the app and hope it does not become too encumbered with more features. This app is much easier to visualize the automatic boluses amount and timing. Prior to this app I could find this information on the pump but it several menus away. It would also be nice to have icons (on BG line) for the start/stop times for the sleep or exercise activities. I find myself trying to remember when I had it running and what happened with my BG. Overall, great job! So much better and very pleasing to the eye as compared to Dexcom’s app.
    more
  • Excellent first version … Jul 17, 2020

    By jshott1
    For a new app, I find this one to be most useful and functional. It is nice, in particular to be able to see bolus/basal information at the same time you see CGM data over the past 24 hours. There are 3 added features I would like to see: the first should be easy, but the second two are not as easy because they will require changes not only to the app but to the pump software as well. 1. There seems to be no axis labeling on the vertical CGM reading axis. At the very least, we should axis numbers at the low and high alarm points and at least tic marks every 50 mg/dL. 2.It would be nice to be able to confirm alarms and warnings on the app and have them be communicated back to the pump. While this will require software changes on the pump, the ability to discretely confirm an alarm on the phone would be most useful. 3. On both the app and on the pump, I would like more flexibility in setting alarms to vibrate. In particular, if I am in church, at the opera, attending a wedding or a funeral, I ABSOLUTELY DO NOT WANT an audible alarm to disrupt the proceedings. I would much prefer a vibrating alarm, that I could discretely handle, ever for the most urgent alarm. Overall, t:Connect is a useful and functional app that should only get better in the future. John
    more
  • Love this! Jul 12, 2020

    By Jonathan in Chicago
    I’ve had T1D for 45 years and get excited every time new technology comes out to more easily manage my diabetes. I switched to Tandem a little over a year ago after having used another brand insulin pump for over 15 years. Tandem’s focus on making diabetes management easier sets them apart from the rest. This app is in that same vein. It gives me all of the information that I would get if looking at the pump display itself - except in an app on the phone. Brilliant. When controlling the pump from the app becomes available that will be yet another game changer. The only thing I’d love to see in this app is a dictionary of sorts to explain the visuals along the X axis. Aside from that, thank you Tandem! Your software and thoughtful design makes treating a disease easier to manage.
    more
  • Very helpful! Aug 6, 2020

    By Scoultrane1978
    While I would change a few little things, like adding landscape view for the graph, overall this app is great! And having the CGM data combined with the very detailed data on how much basal insulin you have been getting over the past several hours makes it much easier to plan bolus amounts. As an example, if the basal has been very reduced for a few hours, I can calculate that into my bolus planning and ignore the suggested reduction or even ADD a unit to make up for it. Or, I can plan to give that bolus some extra time before I eat, helping avoid the surge that can come when those 2 hours of low basal combine with the inrush of sugar to create a spike. All in all, I’m finding the data from this app to be unbelievably valuable!
    more
  • Great 1st edition hoping for endless possibilities Aug 22, 2020

    By dkarl3083
    Love the layout. Very detailed but easy to understand and see a complete picture of what is going on in your body...it's the last piece that was missing from the Dexcom report. I'm curious how long it takes to upload everything to the t connect server if I'm not running it all of the time...? As far as future functionality...I know they /FDA are really hesitant to give control of an insulin pump over to a mobile device which has potential for all sorts of problems that they would have to keep the Tandem /Dexcom/mobile device connection as a seperate connection blah blah blah,my head is already spinning. What would be nice and I don't think shouldn't get much resistance would be the ability to clear alerts on the mobile device. I use quick bolus a lot when my pump isn't accessible, but if my blood sugar is off,sensor is expiring, any of those repetitive alerts that shut down all functionality until cleared. Great start...looking forward to those updates!
    more
  • Sep 7, 2020

    By Adam Starbuck
    I really like being able to see ControlIQ data on my phone and I also love not having to upload pump data manually anymore. Like others have said, there are some issues with the current version available. I'm using a Pixel 3 XL with Android 10. For example, the app signed me out at some point and used around 1.5 GB of mobile data, and I pay by the gig for data. I never have had to re-pair my pump with the app which is nice. I already spoke with support and I think Android RAM is a limitation.
    more
  • Fabulous App for TSlim Users Jul 9, 2020

    By LeslieL0314
    This a beautiful and well designed app for anyone who uses a TSlim pump. My 11 year old daughter is a T1D and I am always asking her, “how many units do you have on board? How many units are available? Do you need to charge?” I was exhausting these questions offer. Now I can look for myself on my phone and help her manage her pump. My only issue/ suggestion is the app only works for us if I’m within range of her pump. I wish I could have access to this information, like Dexcom, while she is at school. This app would be beautiful for working parents of “not yet” independent T1D. Thank you for this beautiful app.
    more
  • Data, Graphs, and Control-IQ (Oh My) Jul 8, 2020

    By Chase Lak
    This app allows a very seamless dashboard that displays all kinds of data. I can see control-iq basal rates and insulin delivery to the thousands decimal place and current information (what IQ is current basal rate, blood sugar level, and last bolus). It’s also nice to have the data sent to the web application so my doctor can access without having to be “plugged in” to my laptop directly. The only thing I wish the app had was the ability for other users to remote monitor. It’s such a great feature with Dexcom’s app I wish it could be implemented on the Tandem app.
    more
  • Aug 21, 2020

    By Jamie Parrish
    Pump data synced over flawlessly. App gives almost all of the information the pump does, which is handy! Using a Moto G6 after changing settings in the app, the app began to crash every time the pump data loaded which was annoying. Found a review stating reinstalling and leaving default settings will stop this from happening. Thankfully the reinstall worked. Hopefully tandem can clear this up in an update so I can customize the experience a little more Perhaps show the BG on the Android lock screen as well? That would be handy.
    more
  • Sep 10, 2020

    By Christopher Schlosser
    This app has a lot of great potential. I would love to be able to sync data to the web portal wirelessly and the quick overview of settings and glucose history is in an easy to read format. Unfortunately, I only had the app for a day before updating my phone to Android 11, which broke the app. It immediately closes when attempting to open and will not progress past that. Hopefully, it will get an update soon so I can use it again.
    more
  • Aug 26, 2020

    By P F
    It's great when it works but... every day or so it disconnects for no reason, forcing me to unpair and repair it... which it always fails at least once. Then half the time I open the app it logs me out. Certainly not as convenient as I'd like it to be or as reliable as I'd want something to be for keeping track of something I believe is very important.
    more
  • Sep 16, 2020

    By Tony Rea
    Shuts down! Every time I launch the app it shows data for a split second and then shuts down. Very frustrating! I have an android Samsung 9+, and other reviewers mentioned the same issue with Android compatibility. Update: was able to work with Tandem to troubleshoot and looks like it is running ok now Still want to see long term. Does look nice!
    more
  • Modern diabetes options finally Aug 6, 2020

    By Ohyoubet
    Great first iteration of this app. Overall happy with it and being able to see at a glance what my pump is doing. Some things that need to be added/fixed. 1.) The control iq symbol should be displayed top left of the graph like on the pump. Currently you have to swipe down to see if it’s active, on etc. 2.) should be able to control the pump from the app for clearing notifications at minium but long term for bolusing, adjusting settings etc. 3.) Apple Watch support!!! We need complications on the Apple Watch so we can see at a glance what our pump is doing but also control it from the watch and clear notifications etc. 4.) Apple health support should be supported already. It’s a couple of checkboxes in Xcode when writing the app and it’s a big fail that it’s not supported already. I should be able to write all the carb, blood glucose and insulin data that the app already knows about into health so I can then use it in my other apps as I see fit. It’s my data give me access to it. 5.) widget support so we can quickly swipe down on the iphone and see at a glance what the pump is doing. Overall great start from the only diabetes company willing to push common technology into the type 1 space.
    more
  • Aug 26, 2020

    By Shawn K. Smith
    Update - After using the app for a few weeks .. I've seen how often the app closes unexpectedly. The app also continues to repeatedly prompt for login details in a loop saying changes were recently made to my profile. When you really need to know your numbers it's just not reliable. Staff IS 5 star and helpful, but I can see now the app needs work. Also app does not allow zooming in to view very small numbers including insulin on board. Hopefully the app will get improved.
    more
  • Not production ready Sep 6, 2020

    By 2sivle
    The design and layout of the application is great, for the first iteration of the application. Unfortunately there aren’t enough features in the application, for example I can’t really change the settings on the pump or anything like that, through the application. The worst thing about it all, are the Bluetooth drops, multiple times a day. I literally had my phone sitting right next to my pump when the app lost Bluetooth connectivity. I’m giving this applications two stars for now. This application was not ready to be released, in my opinion. The Bluetooth drops are a huge problem because it could be hours before the connectivity actually comes back. Unfortunately, Tandem should’ve waited to release this. They should have tested it a lot more.
    more
  • Sep 7, 2020

    By Michael Davis
    Seems my experience is not isolated. I just started on T slim yesterday and the app has been disconnected the whole time after the first 5 minutes of connecting it. I did a restart of my phone and reinstalled the app and unpaired and repaired the phone and pump, now when I refresh the app, it refreshes and then immediately closes down. When I reopen the app, its disconnected from the pump again. Please fix!
    more
  • Aug 23, 2020

    By Cassandra
    It works for about 3 weeks then disconnects and won't connect back so I have to keep uninstalling it and reinstalling it. Now this have been happening all day. Now the app will just stop working and it will ask to force the app close. Someone needs to go back to the drawing board on this one. It's frustrating
    more
  • Sep 12, 2020

    By Stephanie Lamothe
    Doesn't really work well with Dexcom 6. I have gone through too many supplies today trying to get my pump to accept new sensor.....to no avail. Cannot reach anyone.....hold time ridiculous. Cannot change my duration to every 2 hrs vs every 5hrs while using CGM. Tell me why I should keep this $8k new pump? And, do not tell me to contact support. They should be quickly contacting me to convince me that these issues are going to be resolved. Sure, it's nice that it works when you first set
    more
  • Sep 8, 2020

    By Mike Weston
    7/29/2020 Edit: For the last couple of days, the app hasn't graphed any of the data points. I've tried toggling gps, wifi, data, and bluetooth, as well as unpairing/re-pairing, without success. 7/8/2020 So far, so good. It would be nice if the app would open from the pull down display when touched, and if the alerts/alarms could be cleared on the pump from the phone. 9/08/2020 Edit: And can someone please help me understand why this app needs gps permission?
    more
  • Sep 2, 2020

    By Ricky Scott
    Downloaded and paired with phone. I thought this would be a great app to be able to view all my pump info at a glance. This app will not stay connected to my pump. Very frustrating. I've uninstalled and reinstalled this app numerous times. I'm pretty much done with this. When are you guys going to figure out the connection issues and being able to stay connected? I mainly downloaded this so my Dr would not have to use my pump during visits to download information.
    more
  • Sep 9, 2020

    By Andrew
    The usual flakiness as described in most other reviews was tolerable, but still disappointing. No dark mode was jarring. After upgrading from Android 10 to 11 the app won't even open. *EDIT* I called and was told Android 11 is unsupported despite the fact that the developer preview of the operating system was released by Google seven months ago. Still a one star app.
    more
  • Buggy Jul 12, 2020

    By ClarkeM89
    It was working for a day, but now whenever I try to update different settings it makes me login. I’ve tried to update & it’s had me log in 4 times already. Still can’t access the setting I need to.
    more
  • Cannot pair Jul 29, 2020

    By phatplat
    Just got the pump and the app says Bluetooth is off. Tell that to my dexcom...sign out, sign in no change. Love to be able to use it
    more
  • 3 strikes and you are out! Sep 5, 2020

    By gardengirl2
    From day one I have had issues with this pump not delivering insulin and/or within the parameters programmed in the settings. Firstly you need to know that they have it set up so that you program the defaults in the pump for your high and low levels (ex. 80 - 120). Side note: after having been a Diabetic for almost (3) decades, at some point the human being has morphed so much that someone decided to change the norm and Tandem set the defaults of their pumps to 80-180 so you will never receive your selected settings within the pump. So basically the pump will deliver a basal once your glucose levels exceed 180 and that’s just not right. Now wait, to make matters worse you cannot make changes to adjust the level high (180) from the pump itself. In fact, after having an argument with a condescending and rude technical support agent about this issue, she proceeds to tell me that I am wrong about the (180) level, so I decided to look for it in order to prove my point and I found it! The field was sitting right in this application under settings, so why would Tandem not have this modifiable field in the pump’s settings? More importantly, why did the agent lie? Is it that she truly didn’t know and rather than research it she chose to lie about it. Anyway, I found it and changed it to the same settings as in the pump. Since I have been using this pump for over 3 weeks now and not one day went by where I was in the range (80-120). In fact, my average glucose level was 243! For I went many days having my fasting level above 200+ so who are the people posting these positive reviews? (Keyword.., Amazon.com) Nevertheless; I changed the range to match what is in the pump. I will see if my theory is correct about the 180 level being hardcoded so that the pump will begin to basal once my glucose level exceeds that number. I won’t mention the poor interface of this pump or how idiotic the clip case is. Who makes a case that is literally upside down so that you have to pull the thing off your clothing, so that everyone sees this long-bloody tubing in order for you to check out your readings and/or alarm that is going off! I was told that this pump is discrete. Now that’s funny! Now about the interface of the screen; it is capacitive and a hot mess! You login and lets say you are entering your bolus. Well if you try and press zero (0) and it doesn’t work and maybe you try again, you will automatically be kicked out of the session thereby requiring you to login your pin again and again if you mess up. In fact, all of the modifiable values in the settings have some kind of imbalance where you have to press ever so slightly over the value you actually want. I ain't got time for watching my food grow cold! How much did you pay for your pump? $5000+ dollars for a device that kicks you out of a program for lack of precision!! Who enjoys being aggravated by a $5000 device? Not me. I would have at least expected the (3)three strikes rule before I am out. Once again that problem got me thinking about the “display timeout” setting. (i.e.,120 sec.) What exactly is that programmed for, display timing right, naahhh. I counted and it didn’t work either. In theory, once you pass the security measures and do your business you stop and the clock should start. Well we can say that someone one on the project team failed to look up that definition. Well I could go on for hours but instead I am just going to say that I cannot recommend this device! Take care
    more

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