Ratings & Reviews
4.8
72.8K+ Ratings
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Worst Ap ever invented
I can’t tell you how many times I have tried to register. Tells me I am already registered when I’m not. I have called the help line numerous times and they are no help. Now every time I try to register it completely throws me out. Not impressed!!! You would think the “help line” would be aware of these problems. Needs MUCH improvement. -
Community
Apparently the recent update messed up everything
In all fairness, to people saying the 5 stars couldn't be legit, they WERE legit. I have used this app for well over a year and was pretty impressed with being able to use it to reorder specialty scripts and pay bills. However upon trying to log in yesterday, I keep getting kicked out to the log in page. I uninstalled and reinstalled and it's still having issues. After so many days crashing, anthem needs to reevaluate their app and fix their bugs. Hopefully they will. -
TERRIBLE. While trying to schedule a telehealth appointment, it won't let me enter my full credit card number and keeps says "invalid card." I have tried 3 cards, deleting and redownloading the app... Everything. Unfortunately, it won't let me proceed with an appt. without a card on file. After hours telehealth is great in theory, but terrible when the app won't support the service. Also, impossible to call or chat with a live person from the app.
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The "Sydney" thing is such a gimmick. It's a poorly implemented search engine with really slow animation. The cards it does surface often do not behave correctly or link anywhere. Everytime I use the assistant I waste 5 minutes of my time. After that, the live chat loses my session so often, it's faster to call the customer service line.
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HSA Glitches All Day
I loved the Anthem website and used it all the time for Bill Pay with my HSA account. I downloaded this app and now it has taken 3 calls to Customer Service to get this basic task done. I needed to ‘pay myself’ with my HSA to resolve a balance this week with a provider so I can have a procedure done. I went through the normal steps on Friday January 10th. I log in yesterday and it says it was denied although I had more than enough in there. I tried it again, same transaction. Got all the way to the end screen saying “submitted”. Checked back about an hour later (typically when I do this, it takes the funds out of my balance within seconds), funds were all still there. I look in pending transactions and my recent bill pay submission isn’t there. I waited and checked back today- it’s like it never happened. This app allows you to go all the way to the submit screen, submit it, tells you you’re all set, but meanwhile is doing absolutely nothing. I called customer service and they were dumbfounded, telling me “oh if it said you submitted it then you did but I don’t see it here. Can you do it on the phone with me now? It should show up in real time.” I go through all of the steps for a third time, nothing shows up. No pending transaction. I have no HSA card or time to wait for one to be sent so I may have to move my procedure because of this weird glitch where it won’t let me do a basic task.
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Rewards points shows as -ve
Rewards points under my dashboard shows as -ve. -80/200 I raised complained about it but still no resolution provided. Issue with the points starts in April. Since then it appears incorrectly. -
Unusable
Completely unusable. Too many issues to list here. -
Can’t complete registration
Cannot access anything.. App gets stuck when entering answers to security questions when trying to complete registration. It seems the answers also require weird password formats so not sure if that’s what’s preventing me from saving my answers. -
App is useless
Have to delete messages one at a time. They are archived then have to delete them one at a time. -
Don’t like it at all!
Wont let me open, app keeps freezing! Not sure this app is any good!
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-
Community
Worst Ap ever invented
I can’t tell you how many times I have tried to register. Tells me I am already registered when I’m not. I have called the help line numerous times and they are no help. Now every time I try to register it completely throws me out. Not impressed!!! You would think the “help line” would be aware of these problems. Needs MUCH improvement. -
Community
Apparently the recent update messed up everything
In all fairness, to people saying the 5 stars couldn't be legit, they WERE legit. I have used this app for well over a year and was pretty impressed with being able to use it to reorder specialty scripts and pay bills. However upon trying to log in yesterday, I keep getting kicked out to the log in page. I uninstalled and reinstalled and it's still having issues. After so many days crashing, anthem needs to reevaluate their app and fix their bugs. Hopefully they will.
-
Community
Apparently the recent update messed up everything
In all fairness, to people saying the 5 stars couldn't be legit, they WERE legit. I have used this app for well over a year and was pretty impressed with being able to use it to reorder specialty scripts and pay bills. However upon trying to log in yesterday, I keep getting kicked out to the log in page. I uninstalled and reinstalled and it's still having issues. After so many days crashing, anthem needs to reevaluate their app and fix their bugs. Hopefully they will. -
HSA Glitches All Day
I loved the Anthem website and used it all the time for Bill Pay with my HSA account. I downloaded this app and now it has taken 3 calls to Customer Service to get this basic task done. I needed to ‘pay myself’ with my HSA to resolve a balance this week with a provider so I can have a procedure done. I went through the normal steps on Friday January 10th. I log in yesterday and it says it was denied although I had more than enough in there. I tried it again, same transaction. Got all the way to the end screen saying “submitted”. Checked back about an hour later (typically when I do this, it takes the funds out of my balance within seconds), funds were all still there. I look in pending transactions and my recent bill pay submission isn’t there. I waited and checked back today- it’s like it never happened. This app allows you to go all the way to the submit screen, submit it, tells you you’re all set, but meanwhile is doing absolutely nothing. I called customer service and they were dumbfounded, telling me “oh if it said you submitted it then you did but I don’t see it here. Can you do it on the phone with me now? It should show up in real time.” I go through all of the steps for a third time, nothing shows up. No pending transaction. I have no HSA card or time to wait for one to be sent so I may have to move my procedure because of this weird glitch where it won’t let me do a basic task. -
This app is not good... I ask it to find me a doctor within 10 miles and it shows me doctors 100 miles away. Every single doctor has no website and no reviews, it's a crapshoot. Doesn't help you make any informed decisions and it's difficult to use
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Unable to chat, unable to add care team members, a lot of error messages or could not do what is asked at this time try again later or call the 800 number
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Takes about 3 minutes to load, ui feels unintuitive and cluttered. Gave 2 stars because with great effort it can be used. Cute logo though.
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As well as curated coupons daily to your inbox. Save up to 90% on Apps & Games.
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-
Community
Worst Ap ever invented
I can’t tell you how many times I have tried to register. Tells me I am already registered when I’m not. I have called the help line numerous times and they are no help. Now every time I try to register it completely throws me out. Not impressed!!! You would think the “help line” would be aware of these problems. Needs MUCH improvement. -
TERRIBLE. While trying to schedule a telehealth appointment, it won't let me enter my full credit card number and keeps says "invalid card." I have tried 3 cards, deleting and redownloading the app... Everything. Unfortunately, it won't let me proceed with an appt. without a card on file. After hours telehealth is great in theory, but terrible when the app won't support the service. Also, impossible to call or chat with a live person from the app.
-
The "Sydney" thing is such a gimmick. It's a poorly implemented search engine with really slow animation. The cards it does surface often do not behave correctly or link anywhere. Everytime I use the assistant I waste 5 minutes of my time. After that, the live chat loses my session so often, it's faster to call the customer service line.
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Update is supposed to have Covid-19 vaccination information and allow you to upload your vaccination card. Instead says no information available when we've both been fully vaccinated for over a month. No way I can see to upload photo of vaccination cards. Also appears to only be "trying" to get information for primary insurance holder and not other family members listed in the app.
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I just updated the app. All of of a sudden, I'm locked out my account. So I reset the password to get in. I finally get into the app so I may download a copy of my insurance care and I'm met with error messages stating that option is not available at this time.
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Release Notes
4.5.0
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