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Community
Worst Ap ever invented
more lessI can’t tell you how many times I have tried to register. Tells me I am already registered when I’m not. I have called the help line numerous times and they are no help. Now every time I try to register it completely throws me out. Not impressed!!! You would think the “help line” would be aware of these problems. Needs MUCH improvement.
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Community
Apparently the recent update messed up everything
more lessIn all fairness, to people saying the 5 stars couldn't be legit, they WERE legit. I have used this app for well over a year and was pretty impressed with being able to use it to reorder specialty scripts and pay bills. However upon trying to log in yesterday, I keep getting kicked out to the log in page. I uninstalled and reinstalled and it's still having issues. After so many days crashing, anthem needs to reevaluate their app and fix their bugs. Hopefully they will.
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Absolute Garbage. Half of the app doesn't work. The biggest thing is that "Find care and cost" always just pops up "an error has occurred", and when I reached out to customer support about it their answer was to completely uninstall and reinstall the app. I tried it. Still doesn't work. One more example of health insurance making it as difficult and frustrating as possible to use their services.
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The most recent update on May 1, 2022 has made it so Android Users can't access the app. It wants you to agree to the new terms and conditions, but the "agree" button only appears if you have an I-phone. This app has been nothing but a series of problems since I downloaded it. I tried to hang in there because my workplace gives additional benefits if it's used, but at this point the irritation just isn't worth it. DELETED.
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HSA Glitches All Day
more lessI loved the Anthem website and used it all the time for Bill Pay with my HSA account. I downloaded this app and now it has taken 3 calls to Customer Service to get this basic task done. I needed to ‘pay myself’ with my HSA to resolve a balance this week with a provider so I can have a procedure done. I went through the normal steps on Friday January 10th. I log in yesterday and it says it was denied although I had more than enough in there. I tried it again, same transaction. Got all the way to the end screen saying “submitted”. Checked back about an hour later (typically when I do this, it takes the funds out of my balance within seconds), funds were all still there. I look in pending transactions and my recent bill pay submission isn’t there. I waited and checked back today- it’s like it never happened. This app allows you to go all the way to the submit screen, submit it, tells you you’re all set, but meanwhile is doing absolutely nothing. I called customer service and they were dumbfounded, telling me “oh if it said you submitted it then you did but I don’t see it here. Can you do it on the phone with me now? It should show up in real time.” I go through all of the steps for a third time, nothing shows up. No pending transaction. I have no HSA card or time to wait for one to be sent so I may have to move my procedure because of this weird glitch where it won’t let me do a basic task.
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Withholding doctor information
more lessThis app refuses to give you any information about your virtual doctor. You are not being given a phone number to reach your doctor, to get a refill on a prescription, or ANYTHING else that might come up. You cannot look up your doctor either because guess what? The app refuses to give you the location of the doctor’s office. And then the customer service is also unable to figure it out. What the heck is this? You limited minded app makers have to provide information about one’s doctor, shouldn’t that be obvious?! Is this even legal to withhold this information? So incredibly frustrating.
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Terrible service
more lessI had a question about why I was being overcharged. Customer service answered all my questions with vague and rude none answers. I had to tell the person that they weren’t being professional to get any answers at all. I left the chat still confused and only with the knowledge that the company admitted that they couldn’t explain my charges. I got a flat out “yes” to the question of: Was this your mistake? But still no resolution or apology.
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Failed Attempt at Virtual Care
more lessWhat positive things can I say about an app that’s supposed to help you chat about symptoms yet it logs you out and makes it impossible to upload photos or even stay logged in. It’s terrible. Make it easier for people to upload photos to the care team and honestly do more user testing. It’s obvious no one did any user testing.
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Vaccination pass done by an intern
more lessYour Apple Wallet COVID-19 vaccination pass is incapable of showing a second booster (4th shot) in spite of all the wasted empty space at the bottom half of the pass. Do you get paid for this kind of incompetence?
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Don’t waste your time
more lessFor a insurance company with high premiums, it’s astounding they can’t find anyone to write an application that actually works and doesn’t glitch. Pathetic and insulting. I’m switching insurance companies.
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Community
Worst Ap ever invented
more lessI can’t tell you how many times I have tried to register. Tells me I am already registered when I’m not. I have called the help line numerous times and they are no help. Now every time I try to register it completely throws me out. Not impressed!!! You would think the “help line” would be aware of these problems. Needs MUCH improvement.
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Community
Apparently the recent update messed up everything
more lessIn all fairness, to people saying the 5 stars couldn't be legit, they WERE legit. I have used this app for well over a year and was pretty impressed with being able to use it to reorder specialty scripts and pay bills. However upon trying to log in yesterday, I keep getting kicked out to the log in page. I uninstalled and reinstalled and it's still having issues. After so many days crashing, anthem needs to reevaluate their app and fix their bugs. Hopefully they will.
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Community
Apparently the recent update messed up everything
more lessIn all fairness, to people saying the 5 stars couldn't be legit, they WERE legit. I have used this app for well over a year and was pretty impressed with being able to use it to reorder specialty scripts and pay bills. However upon trying to log in yesterday, I keep getting kicked out to the log in page. I uninstalled and reinstalled and it's still having issues. After so many days crashing, anthem needs to reevaluate their app and fix their bugs. Hopefully they will.
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HSA Glitches All Day
more lessI loved the Anthem website and used it all the time for Bill Pay with my HSA account. I downloaded this app and now it has taken 3 calls to Customer Service to get this basic task done. I needed to ‘pay myself’ with my HSA to resolve a balance this week with a provider so I can have a procedure done. I went through the normal steps on Friday January 10th. I log in yesterday and it says it was denied although I had more than enough in there. I tried it again, same transaction. Got all the way to the end screen saying “submitted”. Checked back about an hour later (typically when I do this, it takes the funds out of my balance within seconds), funds were all still there. I look in pending transactions and my recent bill pay submission isn’t there. I waited and checked back today- it’s like it never happened. This app allows you to go all the way to the submit screen, submit it, tells you you’re all set, but meanwhile is doing absolutely nothing. I called customer service and they were dumbfounded, telling me “oh if it said you submitted it then you did but I don’t see it here. Can you do it on the phone with me now? It should show up in real time.” I go through all of the steps for a third time, nothing shows up. No pending transaction. I have no HSA card or time to wait for one to be sent so I may have to move my procedure because of this weird glitch where it won’t let me do a basic task.
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Uses the same password as my insurance so was ready to use. The app itself is straightforward and easy to navigate. But the app is very sluggish, when scrolling it will have a tendency to tap on something even when gently scrolling. App has a tendency to freeze for several seconds while scrolling. When finding a provider and using current location, the circle will just spin and spin and spin and you have to go back and start over. Please fix your app since it does have potential.
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Don't expect too much out of it. Access to insurance info is convenient, but the provider search is pretty useless. The information I get from a search doesn't match up when I go to schedule an appointment on the provider's website. So I'm not really sure which one is wrong tbh. Agree with other reviews about clunky UX too. I can't seem to tap any buttons successfully on the first attempt.
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Tried virtual visit. No cost estimate and no reason given just "unable to get this information". After guessing and enabling location, I got cost estimates. I tried to go to the virtual visit, and got an error "something went wrong". I could not find any link for IT support, the little chat feature didn't recognize keywords like app and IT. So just a bunch of non- informative errors and nowhere to go for help. But it was easy to find the virtual visit button. So I'm giving a star for that.
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Community
Worst Ap ever invented
more lessI can’t tell you how many times I have tried to register. Tells me I am already registered when I’m not. I have called the help line numerous times and they are no help. Now every time I try to register it completely throws me out. Not impressed!!! You would think the “help line” would be aware of these problems. Needs MUCH improvement.
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more less
Absolute Garbage. Half of the app doesn't work. The biggest thing is that "Find care and cost" always just pops up "an error has occurred", and when I reached out to customer support about it their answer was to completely uninstall and reinstall the app. I tried it. Still doesn't work. One more example of health insurance making it as difficult and frustrating as possible to use their services.
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The most recent update on May 1, 2022 has made it so Android Users can't access the app. It wants you to agree to the new terms and conditions, but the "agree" button only appears if you have an I-phone. This app has been nothing but a series of problems since I downloaded it. I tried to hang in there because my workplace gives additional benefits if it's used, but at this point the irritation just isn't worth it. DELETED.
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Just horrible
more lessTried using the chat with a doctor feature a few weeks back. The robot asks a bunch of questions, asks for your credit card information, then directs you into a meaningless void where nothing takes place or crashes, sometimes both. Then the process repeats. For maximum fun, it charged me for the privilege of being angry at a robot while trying to find healthcare. I called Anthem for support and I am now on call number 2, over an hour in, 2 ish hours combined between 4 people in 3 different departments and we have yet to agree on whether the Sydney app can charge patients in the first place. Does Anthem know they have an app? If so, the people answering the phone to help troubleshoot/refund for the app not working should: A: know how the app works, B: know how to handle customer service calls for the app, C: know they have an app called Sydney that can charge patients for “services”. I honestly would have chalked this up to “company started a tech initiative they can’t/don’t know how to support” thing all healthcare providers are up to these days if the customer service wasn’t sooooooooo baaaaad. Don’t use it if you can avoid it. Would probably be easier to communicate with Anthem via messenger pigeon or *insert outmoded communication method here*.
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Does not allow usage on rooted devices. A foolish decision, there is nothing wrong with a rooted device. Let the user decide how they want to use your app. I also get a message about needing to use a "supported device" when I am on Android 8. It's plenty updated and works fine, no need for a newer version.
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Sydney Health
Release Notes
5.4.0
In this release we have made general bug fixes and improvements to provide you with an improved health care experience.
Don’t forget to rate us! Your feedback helps us make it better.
As always if you have questions about the app, please email Sydney@anthem.com
Along with our general bug fixes and improvements, we have updated several features within the application to help with ease of use.
Included in this release you will find updates in the following features: Activity tracking, Scheduled visit check-ins, and improved login experience and biometric support
Don’t forget to rate us! Your feedback helps us make it better.
As always if you have questions about the app, please email Sydney@anthem.com
Along with our general bug fixes and improvements, we have updated several features within the application to help with ease of use.
Included in this release you will find updates in the following features: Activity tracking, Scheduled visit check-ins, and improved login experience and biometric support
Don’t forget to rate us! Your feedback helps us make it better.
As always if you have questions about the app, please email Sydney@anthem.com
General bug fixes and improvements to provide you with a better experience.
Don’t forget to rate us! Your feedback helps us make it better.
As always if you have questions about the app, please email Sydney@anthem.com
We've made several quality of life improvements to make your experience more consistent, efficient and reliable.
Don’t forget to rate us! Your feedback helps us make it better.
As always if you have questions about the app, please email Sydney@anthem.com
General bug fixes and improvements to provide you with a better experience.
Don’t forget to rate us! Your feedback helps us make it better.
As always if you have questions about the app, please email Sydney@anthem.com
We have corrected a few more bugs, and updated several features inside Sydney Health. We have the following improvements in this release:
Update to your Action Items to include items important to your health and wellbeing
At Home Covid test kit ordering updated with easy of use enhancements
Improved Find Care Specialty and Procedure results
Don't forget to rate us! Your feedback helps us make Sydney Health better.
As always if you have questions about the app, please email Sydney@anthem.com
We are delivering bug fixes and improvements in quality of life features to you.
Don’t forget to rate us! Your feedback helps us make it better.
As always if you have questions about the app, please email Sydney@anthem.com
Welcome to 2022! We are starting off the year with a few general bug fixes, and correcting an issue causing some members to login twice in order to access their account.
Don’t forget to rate us! Your feedback helps us make it better.
As always if you have questions about the app, please email Sydney@anthem.com
In our last update for 2021, we are delivering bug fixes and improvements in quality of life features to you.
Don’t forget to rate us! Your feedback helps us make it better.
As always if you have questions about the app, please email Sydney@anthem.com
We have a few enhancements and bug fixes.
Programs are now available via the welcome page. Scroll down to view all of the health care programs provided by your coverage.
Updates to Your Action Items, bringing more health care activities to your attention.
Improvements to Find Care search responses.
Enhancements for Medicare users.
Don’t forget to rate us! Your feedback helps us make it better.
As always if you have questions about the app, please email Sydney@anthem.com
We've made a number of background improvements to make your experience more consistent, efficient and reliable. Additionally, we have launched Next Best Actions to help guide you to important items in your health care journey.
Use these helpful reminders to compete essential health care tasks.
Don’t forget to rate us! Your feedback helps us make it better.
As always if you have questions about the app, please email Sydney@anthem.com
We've made some general improvements and bug fixes.
We are always working to improve your experience with Anthem. In addition to general bug fixes, we have the following improvements in this release:
Support for Virtual Primary Care
Updates to your Pharmacy experience
Enhanced the AI Chat to understand even more of your needs
From time to time we have changes that may require an app update. We apologize for the extra step but after the update you'll be all set.
If you have questions about the app, please email Sydney@anthem.com
General bug fixes and improvements to provide you with a better experience.
Don’t forget to rate us! Your feedback helps us make it better.
As always if you have questions about the app, please email Sydney@anthem.com
We have bug fixes and general improvements, as well as some updated features in this update.
You can now submit claims via the "Submit a Claim" button from you Claim History.
We've added more enhancements to Find Care to help you locate the right virtual care provider for you.
As always if you have questions about the app, please email Sydney@anthem.com
In addition to the usual bug fixes, we’ve improved navigation and access to features you care about:
--We’ve made it easy for you to visit with a doctor virtually for no or low cost depending on your plan.
--You can ask Sydney Chat for information on health assessments via the chat icon at the bottom.
--If you’re into SilverSneakers®, you will now find it highlighted in Benefit Details.
As always if you have questions about the app, please email Sydney@anthem.com
Get the latest version of our app for the best experience! You may have to update access info because we enhanced 2 factor authentication. You will also find more options in the clinical care planning experience and improved information to help understand and take advantage of all your network benefits. We also fixed a few bugs.
Don’t forget to rate us. Your feedback helps us make it better.
We have included many bug fixes and improvements in quality of life features in this update.
Don’t forget to rate us! Your feedback helps us make it better.
As always if you have questions about the app, please email Sydney@anthem.com
Great news, you can now store and view your vaccination information in Sydney Health. Health Pass will use your vaccination claim information to populate the details of your vaccination. You can also manual upload a picture of your vaccination card.
Don’t forget to rate us! Your feedback helps us make it better.
As always if you have questions about the app, please email Sydney@anthem.com
We've updated Find Care to provide you with more personalized search results. Also in this release we have addressed known issues with ID Cards, and Programs.
Don’t forget to rate us! Your feedback helps us make it better.
As always if you have questions about the app, please email Sydney@anthem.com
We've made several quality of life improvements to make your experience more consistent, efficient and reliable. In addition, we've also implemented many accessibility updates to make using Sydney even easier.
Don’t forget to rate us! Your feedback helps us make it better.
As always if you have questions about the app, please email Sydney@anthem.com
We fixed an issue with Symptom Checker to make sure information is passed to your Health Care Provider.
Don’t forget to rate us! Your feedback helps us make it better.
As always if you have questions about the app, please email Sydney@anthem.com
We've made a number of background improvements and increased native functionality to make your experience more consistent, efficient and reliable.
They're not changes you'll see, but we're sure you'll notice.
Don’t forget to rate us! Your feedback helps us make it better.
As always if you have questions about the app, please email Sydney@anthem.com
General bug fixes and improvements to provide you with a better experience.
Don’t forget to rate us! Your feedback helps us make it better.
As always if you have questions about the app, please email Sydney@anthem.com
We've fixed several bugs to improve your experience.
If you have questions about the app, please email Sydney@anthem.com
We fixed crash bugs and others to make sure you can login to your app. Other updates include:
Updated virtual health tools for appointment setting and follow up
Improved care notifications and reminders
Better experience connecting to a well-being coach for eligible members
Don’t forget to rate us! Your feedback helps us make it better.
If you have questions about the app, please email Sydney@anthem.com
We've been working to make things better! We fixed some other smaller bugs with this update.
Don’t forget to rate us! Your feedback helps us make it better.
If you have questions about the app, please email Sydney@anthem.com
We've been working to make things better! We fixed a bug that caused the app to crash for certain members and issues getting find care results. Some other smaller bugs were also fixed with this update.
Don’t forget to rate us! Your feedback helps us make it better.
If you have questions about the app, please email Sydney@anthem.com
Happy New Year~ Enjoy more chat options as you search for and engage with Care features.
Also in this release: bug fixes, improvements in registration and operational performance.
From time to time we have background changes that may require an app update. We apologize for the extra step but after the update you'll be all set.
If you have questions about the app, please email Sydney@anthem.com
We are working to improve your options to connect with care, performance and fix bugs, In this release:
Improvements to features for Care options, Virtual Health tools & direct link from notifications.
new pharmacy search options and
by popular demand, the Sydney chat icon will no longer hover over other functionality.
If you have questions about the app, please email Sydney@anthem.com
General bug fixes and improvements and ID Card updates
As always if you have questions about the app, please email Sydney@anthem.com
What's New?
Enhancements to My Health Record for ease of use.
Performance improvements and bug fixes.
As always if you have questions about the app, please email Sydney@anthem.com
Updates to address start up issues on Android 11
As always if you have questions about the app, please email Sydney@anthem.com
General bug fixes and improvements to the experience
As always if you have questions about the app, please email Sydney@anthem.com
We packed this release with more personalized information- more claims details, plan progress, more meaningful notifications, direct links from push to your message center and even more in virtual care with visit summary, alerts and enhanced functionality.
As always if you have questions about the app, please email Sydney@anthem.com
General bug fixes and improvements to the experience
As always if you have questions about the app, please email Sydney@anthem.com
Improved performance for care provider searches and addressed defects related to content and accessibility on dashboard.
As always if you have questions about the app, please email Sydney@anthem.com
What's New?
Updated functionality to connect with Virtual Care with improved access, updates in permission controls, and an option to share your health summary.
Fixed a bug where Pharmacy history didn't display correctly & other operational improvements to boost performance.
As always if you have questions about the app, please email Sydney@anthem.com
Bug fix
We fixed some issues related to chat and logout
General bug fixes and improvements to the experience
We've made some fantastic new changes to the landing screen, providing quick access to your plan usage and stats, ID Card, Claims and other essential information. Chat is still just a click away, by clicking on the Sydney chat icon. We've also made some improvements to your personalized Health News experience to ensure you're seeing articles and information that more directly apply to your interests and health.
Improvements to wellness programs experience, chat enhancements, and various fixes
Minor bugfix changes.
Improvements to our wellness programs, health news, and chat capabilities and various fixes
General bug fixes and improvements to the experience
Small improvements and maintenance
We have made several small improvements to various wellness programs as well as enhancements to chat interactions and availability.
We've improved the experience of finding a care provider and estimating costs in Find Care, and we've made other various improvements to your experience and chat
We're adding more resources as part of our response to COVID-19.
Bug Fixes
We have fixed some issues when working with articles in My Health News and starting Live Health Online chats.
We've made improvements to your Health Dashboard! There are new action plans for Reducing stress, Increasing Energy, and Sleeping Better, along with new device tracking options for sleep.We've enhanced your Health News experience and added more lifestyle and day to day content, personalized for you.In addition, we have added other usability improvements and fixes
Small updates for COVID-19 resources and assessment
We're adding more resources as part of our response to COVID-19. You can now access your family health record history in one easy location and share with doctors electronically.
We've improved our experience for clinical programs, action plans and challenges, along with some general usability enhancements. In addition, we have added support for live agent conversations through chat for eligible member
We’re adding more information and resources as part of our response to COVID-19 needs. We've partnered with Aunt Bertha, a social care network, to help with services in your community.
We’ve made a few minor updates to resolve issues
We have made some minor chat improvements and updates. Sydney is continuing to add resources and information pertaining to COVID-19.
We have added two-factor authentication to improve security when you login to Sydney Health. Screen yourself and assess your risk for COVID-19 (Novel Coronavirus), access resources to stay up to date with the latest information.
We have added resources and information pertaining to COVID-19, supporting protective measures taken across the country. Now you can use Sydney Health’s interactive chat to find dental and vision info. And you can also see all of your plan’s benefit tiers. We fixed a download issue so that more members can use the app on Android devices. We fixed some bugs, too. Be sure to rate Sydney Health. Thanks!
We have added resources and information pertaining to COVID-19, supporting protective measures taken across the country.
We have added resources and information pertaining to COVID-19, supporting protective measures taken across the country.
Bug fix for registration issue.
Now you can download Explanations of Benefits to your mobile device. We also added two-factor authentication to improve security when you register or need to recover your login info.
We added more skills to make Sydney's interactive chat more helpful and we made various bug fixes and improvements.
Don’t forget to rate us! Your feedback helps us make it better.
We added additional benefits information, fixed an issue with registration, and made a few adjustments and enhancements to improve the experience for members.
Don’t forget to rate us! Your feedback helps us make it better.
We added additional benefits information, fixed an issue with registration, and made a few adjustments and enhancements to improve the experience for members.
Don’t forget to rate us! Your feedback helps us make it better.
Check out Sydney Health’s new features:
My Health Dashboard helps you set fitness goals and sync your devices to track progress
My Family Health Record lets you download health records for you and your family
We improved Find Care performance, made pharmacy claims language simpler, and made it easier for you to register on your mobile device. Get the latest version of the app for the best experience. And be sure to rate it — your feedback helps us make apps better for you.
Get the latest version of our app for the best experience. Don’t forget to rate us, your feedback helps us make it better!
In this release we have made general bug fixes and improvements to provide you with an improved health care experience.
Don’t forget to rate us! Your feedback helps us make it better.
As always if you have questions about the app, please email Sydney@anthem.com
Along with our general bug fixes and improvements, we have updated several features within the application to help with ease of use.
Included in this release you will find updates in the following features: Activity tracking, Scheduled visit check-ins, and improved login experience and biometric support
Don’t forget to rate us! Your feedback helps us make it better.
As always if you have questions about the app, please email Sydney@anthem.com
Along with our general bug fixes and improvements, we have updated several features within the application to help with ease of use.
Included in this release you will find updates in the following features: Activity tracking, Scheduled visit check-ins, and improved login experience and biometric support
Don’t forget to rate us! Your feedback helps us make it better.
As always if you have questions about the app, please email Sydney@anthem.com
General bug fixes and improvements to provide you with a better experience.
Don’t forget to rate us! Your feedback helps us make it better.
As always if you have questions about the app, please email Sydney@anthem.com
We've made several quality of life improvements to make your experience more consistent, efficient and reliable.
Don’t forget to rate us! Your feedback helps us make it better.
As always if you have questions about the app, please email Sydney@anthem.com
General bug fixes and improvements to provide you with a better experience.
Don’t forget to rate us! Your feedback helps us make it better.
As always if you have questions about the app, please email Sydney@anthem.com
We have corrected a few more bugs, and updated several features inside Sydney Health. We have the following improvements in this release:
▪ Update to your Action Items to include even more items important to maintaining your health and wellbeing.
▪ At Home Covid test kit ordering has been updated with easy of use enhancements
▪ Improved Find Care Specialty and Procedure results
Don't forget to rate us! Your feedback helps us make Sydney Health better.
As always if you have questions about the app, please email Sydney@anthem.com
We are delivering bug fixes and improvements in quality of life features to you.
Don’t forget to rate us! Your feedback helps us make it better.
As always if you have questions about the app, please email Sydney@anthem.com
Welcome to 2022! We are starting off the year with a few general bug fixes, and correcting an issue causing some members to login twice in order to access their account.
Don’t forget to rate us! Your feedback helps us make it better.
As always if you have questions about the app, please email Sydney@anthem.com
In our last update for 2021, we are delivering bug fixes and improvements in quality of life features to you.
Don’t forget to rate us! Your feedback helps us make it better.
As always if you have questions about the app, please email Sydney@anthem.com
In addition to fixing bugs, we have a few enhancements in this update.
Programs are now available via the welcome page. Just scroll down to gain easy access to all of the health care programs provided by your coverage.
Additional updates to Your Action Items, proactively bringing even more health care activities to your attention.
Improvements to Find Care search responses.
Enhancements for Medicare users.
Don’t forget to rate us! Your feedback helps us make it better.
As always if you have questions about the app, please email Sydney@anthem.com
We've made a number of background improvements to make your experience more consistent, efficient and reliable. Additionally, we have launched Next Best Actions to help guide you to important items in your health care journey.
Use these helpful reminders to compete essential health care tasks.
Don’t forget to rate us! Your feedback helps us make it better.
As always if you have questions about the app, please email Sydney@anthem.com
We are always working to improve your experience with Anthem. In addition to general bug fixes, we have the following improvements in this release:
Support for Virtual Primary Care
Updates to your Pharmacy experience
Enhanced the AI Chat to understand even more of your needs
From time to time we have changes that may require an app update. We apologize for the extra step but after the update you'll be all set.
If you have questions about the app, please email Sydney@anthem.com
General bug fixes and improvements to provide you with a better experience.
Don’t forget to rate us! Your feedback helps us make it better.
As always if you have questions about the app, please email Sydney@anthem.com
We have bug fixes and general improvements, as well as some updated features in this update.
-You can now submit claims via the "Submit a Claim" button from you Claim History.
-We've added more enhancements to Find Care to help you locate the right virtual care provider for you.
As always if you have questions about the app, please email Sydney@anthem.com
In addition to the usual bug fixes, we’ve improved navigation and access to features you care about:
• We’ve made it easy for you to visit with a doctor virtually for no or low cost depending on your plan
• You can ask Sydney Chat for information on health assessments via the chat icon at the bottom
• If you’re into SilverSneakers®, you will now find it highlighted in Benefit Details
As always if you have questions about the app, please email Sydney@anthem.com
Get the latest version of our app for the best experience! You may have to update access info because we enhanced 2 factor authentication. You will also find more options in the clinical care planning experience and improved information to help understand and take advantage of all your network benefits. We also fixed a few bugs.
Don’t forget to rate us. Your feedback helps us make it better.
We have included many bug fixes and improvements in quality of life features in this update.
Don’t forget to rate us! Your feedback helps us make it better.
As always if you have questions about the app, please email Sydney@anthem.com
Great news, you can now store and view your vaccination information in Sydney Health. Health Pass will use your vaccination claim information to populate the details of your vaccination. You can also manual upload a picture of your vaccination card.
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As always if you have questions about the app, please email Sydney@anthem.com
We've updated Find Care to provide you with more personalized search results. Also in this release we have addressed known issues with ID Cards, and Programs.
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As always if you have questions about the app, please email Sydney@anthem.com
We've made several quality of life improvements to make your experience more consistent, efficient and reliable. In addition, we've also implemented many accessibility updates to make using Sydney even easier.
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As always if you have questions about the app, please email Sydney@anthem.com
We fixed an issue with Symptom Checker to make sure information is passed to your Health Care Provider.
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As always if you have questions about the app, please email Sydney@anthem.com
We've made a number of background improvements and increased native functionality to make your experience more consistent, efficient and reliable. They're not changes you'll see, but we're sure you'll notice.
Don’t forget to rate us! Your feedback helps us make it better.
As always if you have questions about the app, please email Sydney@anthem.com
General bug fixes and improvements to provide you with a better experience.
Don’t forget to rate us! Your feedback helps us make it better.
As always if you have questions about the app, please email Sydney@anthem.com
We've fixed several bugs to improve your experience.
If you have questions about the app, please email Sydney@anthem.com
Feedback or Complaints? AppGrooves helps you contact the developer directly.
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