Sydney Health

Sydney Health

Anthem & Affiliates

Anthem/Empire health plan info

4.8 Ratings 133K+ Reviews 1M+ Downloads

Ratings & Reviews

Write a Review
  • img Community

    Worst Ap ever invented Jan 16, 2021

    By Lee Hunt
    I can’t tell you how many times I have tried to register. Tells me I am already registered when I’m not. I have called the help line numerous times and they are no help. Now every time I try to register it completely throws me out. Not impressed!!! You would think the “help line” would be aware of these problems. Needs MUCH improvement.
  • img Community

    Apparently the recent update messed up everything Jan 16, 2021

    By Angela Cervantes
    In all fairness, to people saying the 5 stars couldn't be legit, they WERE legit. I have used this app for well over a year and was pretty impressed with being able to use it to reorder specialty scripts and pay bills. However upon trying to log in yesterday, I keep getting kicked out to the log in page. I uninstalled and reinstalled and it's still having issues. After so many days crashing, anthem needs to reevaluate their app and fix their bugs. Hopefully they will.
  • May 2, 2022

    By Caleb Carlson
    It has most of the things I would expect in such an app, however, the most critical piece - finding and scheduling a provider visit - does not work. If there is something happening after opening that feature, it takes a very long time with no visual indicator that anything is happening.
  • Fantastic & User Friendly Apr 30, 2020

    By JMATT79
    Sydney Health is an upgrade to the Anthem Anywhere App. It’s streamlined and interactive. It can be used at home or on-the-go and with the cute little Sydney interactive helper it makes the app kind of fun to use too. Anthem BCBS has definitely taken consumer feedback and improved their product. If your plan comes with pharmacy then the pharmacy is right there and you can order your scripts through the app as well as set up your auto refill/auto pay. You can save your payment information, view and print your ID card as well as fax or email a copy of your card to your doctor’s office BEFORE you arrive for your appointment. Finding a doctor is easy, searching claims is easy as well as keeping track of your deductible and out of pocket totals for the year. It’s got everything. I highly recommend the app.
  • More information should be included in the app Oct 5, 2020

    By LauraLaine02
    The app it doesn't have details on coverage. You can't find out exactly what is it or is not covered, the amount of coinsurance and co-pays etc. You have to instead go to the full website to get that information. I wish the app had everything and I didn't have to visit the full website so frequently. Also, when searching for care through the app it does tell you who is in network but it does not tell you if they require a referral or a prior authorization. Again you have to go to the full website to get that information. I found this out the hard way when I found an acupuncturist through the app, after my appointment and she told me that her service was not covered by my insurance. I thought that was strange because I had found her through the app, but come to find out I need prior authorization to do acupuncture. I think this could be improved.
  • Mar 11, 2022

    By Lindsey Foster
    I find it very convenient to have one online hub for all of my healthcare claims, costs, and explanation benefits. The only thing I would add is that it would be nice for me to be able to submit payment for various expenses through the app, but I understand that that's ultimately up to each hospital system to allow. The app is easy to navigate and use, and support is readily accessible. honestly, I've had better luck receiving assistance through the app than by calling Anthem directly.
  • Easiest way to find in-network care Mar 14, 2022

    By b..f.
    This app is easy to navigate. I haven’t tried calling any offices to confirm they are in fact in-network; when I do, if there are inaccuracies I’ll revisit this review. One helpful category I wish the app listed is the medical center for which each doctor works. For example, my group of doctors are all under Sutter Health; my records, appoints, after-care summaries, medications, etc. are kept in MyHealth app making it easy for me and my different doctors to see and review. It would be a dream if, when looking for a new doctor, this app listed whether they were in-network and Sutter Health providers. I really appreciate this list of care providers in my network, though, especially therapists, which have tedious to find in my experience.
  • Apr 12, 2022

    By Laura Connor
    I really love this app. It has everything you need and it is so easy to navigate. I always have issues with the assessment though. It keeps telling me I haven't completed it and I have. Also, every time I take it the safety section never calculates the info based on my selections. It tells me I'm at risk which doesn't relate to my responses. That has been an issue for the last 2 years. Frustrating that hasn't been fixed yet.
  • Pretty handy Jan 7, 2022

    By Hokieinotown
    This app is pretty handy and intuitive. One thing that was quite confusing early on however was we downloaded the app as soon as we received our insurance cards in the mail (a few weeks prior to our coverage starting). It showed our insurance card in the app and it seemed normal, however whenever I would search for ANY type of provider it showed there were none in my network. After a considerable effort spent by myself and my coworkers, we discovered that the search worked fine if we did it from the website. Ultimately it turned out that the app would not work prior to our coverage starting. It was quite frustrating and wish either the app would be updated or, at a minimum, the paperwork would’ve told us not to use the app until the first day of coverage.
  • Horrible App with Issues! Dec 14, 2021

    By Sydney Health App
    I am completely frustrated with the Sydney Health App. The app downloads to my Iphone and tries to open when I click in it;however it will not open so I can login to my account. I contacted Anthem and was advised to delete the app and reinstall it. I have installed, deleted and reinstalled the app several times and it still will not load or open. P.S. I do not have any type of issues with any other apps I download to my Iphone which is a clear indicator that there is a problem with the Sydney app not my Iphone! It would be nice if someone could fix this bug so I will be able to fully utilize all my Anthem benefits.
  • May 2, 2022

    By Caleb Carlson
    It has most of the things I would expect in such an app, however, the most critical piece - finding and scheduling a provider visit - does not work. If there is something happening after opening that feature, it takes a very long time with no visual indicator that anything is happening.
  • Fantastic & User Friendly Apr 30, 2020

    By JMATT79
    Sydney Health is an upgrade to the Anthem Anywhere App. It’s streamlined and interactive. It can be used at home or on-the-go and with the cute little Sydney interactive helper it makes the app kind of fun to use too. Anthem BCBS has definitely taken consumer feedback and improved their product. If your plan comes with pharmacy then the pharmacy is right there and you can order your scripts through the app as well as set up your auto refill/auto pay. You can save your payment information, view and print your ID card as well as fax or email a copy of your card to your doctor’s office BEFORE you arrive for your appointment. Finding a doctor is easy, searching claims is easy as well as keeping track of your deductible and out of pocket totals for the year. It’s got everything. I highly recommend the app.
  • More information should be included in the app Oct 5, 2020

    By LauraLaine02
    The app it doesn't have details on coverage. You can't find out exactly what is it or is not covered, the amount of coinsurance and co-pays etc. You have to instead go to the full website to get that information. I wish the app had everything and I didn't have to visit the full website so frequently. Also, when searching for care through the app it does tell you who is in network but it does not tell you if they require a referral or a prior authorization. Again you have to go to the full website to get that information. I found this out the hard way when I found an acupuncturist through the app, after my appointment and she told me that her service was not covered by my insurance. I thought that was strange because I had found her through the app, but come to find out I need prior authorization to do acupuncture. I think this could be improved.
  • Mar 11, 2022

    By Lindsey Foster
    I find it very convenient to have one online hub for all of my healthcare claims, costs, and explanation benefits. The only thing I would add is that it would be nice for me to be able to submit payment for various expenses through the app, but I understand that that's ultimately up to each hospital system to allow. The app is easy to navigate and use, and support is readily accessible. honestly, I've had better luck receiving assistance through the app than by calling Anthem directly.
  • Easiest way to find in-network care Mar 14, 2022

    By b..f.
    This app is easy to navigate. I haven’t tried calling any offices to confirm they are in fact in-network; when I do, if there are inaccuracies I’ll revisit this review. One helpful category I wish the app listed is the medical center for which each doctor works. For example, my group of doctors are all under Sutter Health; my records, appoints, after-care summaries, medications, etc. are kept in MyHealth app making it easy for me and my different doctors to see and review. It would be a dream if, when looking for a new doctor, this app listed whether they were in-network and Sutter Health providers. I really appreciate this list of care providers in my network, though, especially therapists, which have tedious to find in my experience.
  • Apr 12, 2022

    By Laura Connor
    I really love this app. It has everything you need and it is so easy to navigate. I always have issues with the assessment though. It keeps telling me I haven't completed it and I have. Also, every time I take it the safety section never calculates the info based on my selections. It tells me I'm at risk which doesn't relate to my responses. That has been an issue for the last 2 years. Frustrating that hasn't been fixed yet.
  • Pretty handy Jan 7, 2022

    By Hokieinotown
    This app is pretty handy and intuitive. One thing that was quite confusing early on however was we downloaded the app as soon as we received our insurance cards in the mail (a few weeks prior to our coverage starting). It showed our insurance card in the app and it seemed normal, however whenever I would search for ANY type of provider it showed there were none in my network. After a considerable effort spent by myself and my coworkers, we discovered that the search worked fine if we did it from the website. Ultimately it turned out that the app would not work prior to our coverage starting. It was quite frustrating and wish either the app would be updated or, at a minimum, the paperwork would’ve told us not to use the app until the first day of coverage.
  • Horrible App with Issues! Dec 14, 2021

    By Sydney Health App
    I am completely frustrated with the Sydney Health App. The app downloads to my Iphone and tries to open when I click in it;however it will not open so I can login to my account. I contacted Anthem and was advised to delete the app and reinstall it. I have installed, deleted and reinstalled the app several times and it still will not load or open. P.S. I do not have any type of issues with any other apps I download to my Iphone which is a clear indicator that there is a problem with the Sydney app not my Iphone! It would be nice if someone could fix this bug so I will be able to fully utilize all my Anthem benefits.
  • My impressions after first use of S/W on iPad... immature Aug 20, 2020

    By JAHO2011
    Screen rotation - Not supported. Only portrait mode. Not good when using a keyboard. Login screen - I need to context switch to pick up name and password from my pwd manager. Tool prevents context switching from keyboard (cmd+tab). When context switching with home button, this app deletes anything typed into name and password fields. This forces me to type name and password, which is not at all secure, as people can see what you are typing if you are in public. Plan Usage Screen - Some silly little symbol (Sydney ?) on lower right corner of screen is covering the last entry under Claims. Plan Usage Screen - Claims Screen - Lack of useful information. There are $ amounts with no description. Context Switching away from the app for a couple seconds results in a forced-logged out. Buttons pop up in arbitrary and inconsistent places. For example, I had an error messages appear at bottom of screen. To cancel out of it and make any forward progress, I had to hit a little cancel button that appears at the top/center of the screen. What is this Whack-a-mole ? The web site works better.
  • Good app Apr 4, 2022

    By tontib
    So far it’s a pretty decent app. It’s nice using the health dashboard and getting little tips on health and fitness. And being rewarded for being active and healthy as well. The reason I gave it 4 starts is because there is a feature where you can speak with a doctor over video chat, but every time I tried using the link to connect to one it would not work. Luckily I was able to see a doctor the next day, but with kids and the longer waiting time it takes to see doctors lately, it would have been very nice to have had access to video chatting with a doctor online. So hopefully in the future that feature of the app with be fixed and able for me to use if needed.
  • img Community

    Worst Ap ever invented Jan 16, 2021

    By Lee Hunt
    I can’t tell you how many times I have tried to register. Tells me I am already registered when I’m not. I have called the help line numerous times and they are no help. Now every time I try to register it completely throws me out. Not impressed!!! You would think the “help line” would be aware of these problems. Needs MUCH improvement.
  • img Community

    Apparently the recent update messed up everything Jan 16, 2021

    By Angela Cervantes
    In all fairness, to people saying the 5 stars couldn't be legit, they WERE legit. I have used this app for well over a year and was pretty impressed with being able to use it to reorder specialty scripts and pay bills. However upon trying to log in yesterday, I keep getting kicked out to the log in page. I uninstalled and reinstalled and it's still having issues. After so many days crashing, anthem needs to reevaluate their app and fix their bugs. Hopefully they will.
  • Jun 4, 2022

    By Shaylynn Rush
    Horrible, just horrible. It never works. I have tried for hours to get the virtual care option to function. I installed the app on android and Apple and it just simply does not work. It is the most frustrating app I have ever used. For as much as I pay in health insurance premium each month, I hoped that the one feature that is actually appealing would work. But, it's a waste of time and energy. I cannot express my absolute rage dealing with this app over the last week.
  • HSA Glitches All Day Jan 15, 2020

    By Hadhighhopes898
    I loved the Anthem website and used it all the time for Bill Pay with my HSA account. I downloaded this app and now it has taken 3 calls to Customer Service to get this basic task done. I needed to ‘pay myself’ with my HSA to resolve a balance this week with a provider so I can have a procedure done. I went through the normal steps on Friday January 10th. I log in yesterday and it says it was denied although I had more than enough in there. I tried it again, same transaction. Got all the way to the end screen saying “submitted”. Checked back about an hour later (typically when I do this, it takes the funds out of my balance within seconds), funds were all still there. I look in pending transactions and my recent bill pay submission isn’t there. I waited and checked back today- it’s like it never happened. This app allows you to go all the way to the submit screen, submit it, tells you you’re all set, but meanwhile is doing absolutely nothing. I called customer service and they were dumbfounded, telling me “oh if it said you submitted it then you did but I don’t see it here. Can you do it on the phone with me now? It should show up in real time.” I go through all of the steps for a third time, nothing shows up. No pending transaction. I have no HSA card or time to wait for one to be sent so I may have to move my procedure because of this weird glitch where it won’t let me do a basic task.
  • May 6, 2022

    By A Reese
    The most recent update on May 1, 2022 has made it so Android Users can't access the app. It wants you to agree to the new terms and conditions, but the "agree" button only appears if you have an I-phone. This app has been nothing but a series of problems since I downloaded it. I tried to hang in there because my workplace gives additional benefits if it's used, but at this point the irritation just isn't worth it. DELETED.
  • Just horrible Feb 8, 2022

    By Patrick McCusker
    Tried using the chat with a doctor feature a few weeks back. The robot asks a bunch of questions, asks for your credit card information, then directs you into a meaningless void where nothing takes place or crashes, sometimes both. Then the process repeats. For maximum fun, it charged me for the privilege of being angry at a robot while trying to find healthcare. I called Anthem for support and I am now on call number 2, over an hour in, 2 ish hours combined between 4 people in 3 different departments and we have yet to agree on whether the Sydney app can charge patients in the first place. Does Anthem know they have an app? If so, the people answering the phone to help troubleshoot/refund for the app not working should: A: know how the app works, B: know how to handle customer service calls for the app, C: know they have an app called Sydney that can charge patients for “services”. I honestly would have chalked this up to “company started a tech initiative they can’t/don’t know how to support” thing all healthcare providers are up to these days if the customer service wasn’t sooooooooo baaaaad. Don’t use it if you can avoid it. Would probably be easier to communicate with Anthem via messenger pigeon or *insert outmoded communication method here*.
  • Feb 1, 2022

    By Joe Miller
    Uses the same password as my insurance so was ready to use. The app itself is straightforward and easy to navigate. But the app is very sluggish, when scrolling it will have a tendency to tap on something even when gently scrolling. App has a tendency to freeze for several seconds while scrolling. When finding a provider and using current location, the circle will just spin and spin and spin and you have to go back and start over. Please fix your app since it does have potential.
  • Jan 17, 2022

    By janine stempfel
    1/8/22 Just installed. This is worse than 1990 dial up. Extremely slow. I could get more information, quicker, with a phone book. Developer response: If you noticed any areas that particularly were slow for you we would like to investigate this further. Thank you. ~ Sydney ~ 1/17/22 my original review has disappeared so I attached it. The entire app, from opening to every page you click on,, to closing is excessively slow. Slower than dial up slow.
  • Video Visit Buggy Apr 29, 2022

    By LABeachGuy
    The video visit feature is buggy. When I initially clicked on it, it crashed. It finally allowed me to proceed on the third attempt. At that point. I was asked to enter my email address – it didn’t pass via API. When I entered my email address and clicked the button to proceed, I received a pop-up that asked me if I wanted to discard my data. It would only proceed if I clicked yes. When I finally advanced to the scheduling screen, it said it couldn’t verify my plan. Alright, lots of issues here, but this is what happens when you run a release without testing. Also, I later found out this is just LiveHealth framed into the Sydney app. It would be a MUCH better user experience to just use the LiveHealth app directly - especially if user information doesn’t pass via api and the user has to re-enter. Right now, it just feels like a broken system. Framing it in is obviously buggy. As a user, I’d much rather be told to just download the LiveHealth App. I get the branding angle here, but it’s not working.
  • Mar 3, 2022

    By Mikey
    Does not allow usage on rooted devices. A foolish decision, there is nothing wrong with a rooted device. Let the user decide how they want to use your app. I also get a message about needing to use a "supported device" when I am on Android 8. It's plenty updated and works fine, no need for a newer version.
  • img Community

    Worst Ap ever invented Jan 16, 2021

    By Lee Hunt
    I can’t tell you how many times I have tried to register. Tells me I am already registered when I’m not. I have called the help line numerous times and they are no help. Now every time I try to register it completely throws me out. Not impressed!!! You would think the “help line” would be aware of these problems. Needs MUCH improvement.
  • img Community

    Apparently the recent update messed up everything Jan 16, 2021

    By Angela Cervantes
    In all fairness, to people saying the 5 stars couldn't be legit, they WERE legit. I have used this app for well over a year and was pretty impressed with being able to use it to reorder specialty scripts and pay bills. However upon trying to log in yesterday, I keep getting kicked out to the log in page. I uninstalled and reinstalled and it's still having issues. After so many days crashing, anthem needs to reevaluate their app and fix their bugs. Hopefully they will.

No reviews available

  • Fantastic & User Friendly Apr 30, 2020

    By JMATT79
    Sydney Health is an upgrade to the Anthem Anywhere App. It’s streamlined and interactive. It can be used at home or on-the-go and with the cute little Sydney interactive helper it makes the app kind of fun to use too. Anthem BCBS has definitely taken consumer feedback and improved their product. If your plan comes with pharmacy then the pharmacy is right there and you can order your scripts through the app as well as set up your auto refill/auto pay. You can save your payment information, view and print your ID card as well as fax or email a copy of your card to your doctor’s office BEFORE you arrive for your appointment. Finding a doctor is easy, searching claims is easy as well as keeping track of your deductible and out of pocket totals for the year. It’s got everything. I highly recommend the app.
  • Mar 11, 2022

    By Lindsey Foster
    I find it very convenient to have one online hub for all of my healthcare claims, costs, and explanation benefits. The only thing I would add is that it would be nice for me to be able to submit payment for various expenses through the app, but I understand that that's ultimately up to each hospital system to allow. The app is easy to navigate and use, and support is readily accessible. honestly, I've had better luck receiving assistance through the app than by calling Anthem directly.
  • Easiest way to find in-network care Mar 14, 2022

    By b..f.
    This app is easy to navigate. I haven’t tried calling any offices to confirm they are in fact in-network; when I do, if there are inaccuracies I’ll revisit this review. One helpful category I wish the app listed is the medical center for which each doctor works. For example, my group of doctors are all under Sutter Health; my records, appoints, after-care summaries, medications, etc. are kept in MyHealth app making it easy for me and my different doctors to see and review. It would be a dream if, when looking for a new doctor, this app listed whether they were in-network and Sutter Health providers. I really appreciate this list of care providers in my network, though, especially therapists, which have tedious to find in my experience.
  • Horrible App with Issues! Dec 14, 2021

    By Sydney Health App
    I am completely frustrated with the Sydney Health App. The app downloads to my Iphone and tries to open when I click in it;however it will not open so I can login to my account. I contacted Anthem and was advised to delete the app and reinstall it. I have installed, deleted and reinstalled the app several times and it still will not load or open. P.S. I do not have any type of issues with any other apps I download to my Iphone which is a clear indicator that there is a problem with the Sydney app not my Iphone! It would be nice if someone could fix this bug so I will be able to fully utilize all my Anthem benefits.
  • App crashes when I attempt to download ID card Dec 14, 2019

    By Jgmac68
    The app has been buggy since I switched over to it. Today, while in the ER, I couldn’t access the card (I couldn’t find my physical card - I’ve never lost a card ever (I’m 51)) and had to call a family member to scan and send a photo of their card. Update: just tried again and got an error message reference #NHMNYMCD, app version 1.012. I manage software development teams (Agile) in my company and I know the type of business/user testing required before an app or version is released. I’m assuming that an update in soon to be released. If not, this would be a hard fail.
  • Pretty handy Jan 7, 2022

    By Hokieinotown
    This app is pretty handy and intuitive. One thing that was quite confusing early on however was we downloaded the app as soon as we received our insurance cards in the mail (a few weeks prior to our coverage starting). It showed our insurance card in the app and it seemed normal, however whenever I would search for ANY type of provider it showed there were none in my network. After a considerable effort spent by myself and my coworkers, we discovered that the search worked fine if we did it from the website. Ultimately it turned out that the app would not work prior to our coverage starting. It was quite frustrating and wish either the app would be updated or, at a minimum, the paperwork would’ve told us not to use the app until the first day of coverage.
  • My impressions after first use of S/W on iPad... immature Aug 20, 2020

    By JAHO2011
    Screen rotation - Not supported. Only portrait mode. Not good when using a keyboard. Login screen - I need to context switch to pick up name and password from my pwd manager. Tool prevents context switching from keyboard (cmd+tab). When context switching with home button, this app deletes anything typed into name and password fields. This forces me to type name and password, which is not at all secure, as people can see what you are typing if you are in public. Plan Usage Screen - Some silly little symbol (Sydney ?) on lower right corner of screen is covering the last entry under Claims. Plan Usage Screen - Claims Screen - Lack of useful information. There are $ amounts with no description. Context Switching away from the app for a couple seconds results in a forced-logged out. Buttons pop up in arbitrary and inconsistent places. For example, I had an error messages appear at bottom of screen. To cancel out of it and make any forward progress, I had to hit a little cancel button that appears at the top/center of the screen. What is this Whack-a-mole ? The web site works better.
  • Good app Apr 4, 2022

    By tontib
    So far it’s a pretty decent app. It’s nice using the health dashboard and getting little tips on health and fitness. And being rewarded for being active and healthy as well. The reason I gave it 4 starts is because there is a feature where you can speak with a doctor over video chat, but every time I tried using the link to connect to one it would not work. Luckily I was able to see a doctor the next day, but with kids and the longer waiting time it takes to see doctors lately, it would have been very nice to have had access to video chatting with a doctor online. So hopefully in the future that feature of the app with be fixed and able for me to use if needed.
  • May 2, 2022

    By Caleb Carlson
    It has most of the things I would expect in such an app, however, the most critical piece - finding and scheduling a provider visit - does not work. If there is something happening after opening that feature, it takes a very long time with no visual indicator that anything is happening.
  • More information should be included in the app Oct 5, 2020

    By LauraLaine02
    The app it doesn't have details on coverage. You can't find out exactly what is it or is not covered, the amount of coinsurance and co-pays etc. You have to instead go to the full website to get that information. I wish the app had everything and I didn't have to visit the full website so frequently. Also, when searching for care through the app it does tell you who is in network but it does not tell you if they require a referral or a prior authorization. Again you have to go to the full website to get that information. I found this out the hard way when I found an acupuncturist through the app, after my appointment and she told me that her service was not covered by my insurance. I thought that was strange because I had found her through the app, but come to find out I need prior authorization to do acupuncture. I think this could be improved.
  • Apr 12, 2022

    By Laura Connor
    I really love this app. It has everything you need and it is so easy to navigate. I always have issues with the assessment though. It keeps telling me I haven't completed it and I have. Also, every time I take it the safety section never calculates the info based on my selections. It tells me I'm at risk which doesn't relate to my responses. That has been an issue for the last 2 years. Frustrating that hasn't been fixed yet.
  • Jun 8, 2022

    By Corinne Lawson
    Tried it out. When you sign into Anthem it automatically opens the app. I could not do ANYTHING in the app. Tried to see if a doctor was in network, could not do it. The app gave me a list of 9993 providers instead and no way to sort or search. Tried to see one of my claims, I got the list of claims and summary but that's it. frustrating so uninstalled.
  • img Community

    Apparently the recent update messed up everything Jan 16, 2021

    By Angela Cervantes
    In all fairness, to people saying the 5 stars couldn't be legit, they WERE legit. I have used this app for well over a year and was pretty impressed with being able to use it to reorder specialty scripts and pay bills. However upon trying to log in yesterday, I keep getting kicked out to the log in page. I uninstalled and reinstalled and it's still having issues. After so many days crashing, anthem needs to reevaluate their app and fix their bugs. Hopefully they will.
  • HSA Glitches All Day Jan 15, 2020

    By Hadhighhopes898
    I loved the Anthem website and used it all the time for Bill Pay with my HSA account. I downloaded this app and now it has taken 3 calls to Customer Service to get this basic task done. I needed to ‘pay myself’ with my HSA to resolve a balance this week with a provider so I can have a procedure done. I went through the normal steps on Friday January 10th. I log in yesterday and it says it was denied although I had more than enough in there. I tried it again, same transaction. Got all the way to the end screen saying “submitted”. Checked back about an hour later (typically when I do this, it takes the funds out of my balance within seconds), funds were all still there. I look in pending transactions and my recent bill pay submission isn’t there. I waited and checked back today- it’s like it never happened. This app allows you to go all the way to the submit screen, submit it, tells you you’re all set, but meanwhile is doing absolutely nothing. I called customer service and they were dumbfounded, telling me “oh if it said you submitted it then you did but I don’t see it here. Can you do it on the phone with me now? It should show up in real time.” I go through all of the steps for a third time, nothing shows up. No pending transaction. I have no HSA card or time to wait for one to be sent so I may have to move my procedure because of this weird glitch where it won’t let me do a basic task.
  • Feb 1, 2022

    By Joe Miller
    Uses the same password as my insurance so was ready to use. The app itself is straightforward and easy to navigate. But the app is very sluggish, when scrolling it will have a tendency to tap on something even when gently scrolling. App has a tendency to freeze for several seconds while scrolling. When finding a provider and using current location, the circle will just spin and spin and spin and you have to go back and start over. Please fix your app since it does have potential.
  • It seems nice BUT… Oct 23, 2021

    By SeriouslyStuck21
    The app seems nice BUT I am having a great deal of difficulty with figuring out how to deposit money into the HSA account. I added my bank account to the app several days ago. I have not been able to figure out how to validate the bank account from within the app. I gave up and verified my bank account by going to the actual website. Unfortunately, that still didn’t help inside the app. The app keeps telling me that I need to add an account however it won’t let me use the same account (because I have already added it). The only thing the cute little seal (Sidney) does is put me back on the same app page. It does not give me any additional information or help and apparently no people are available to chat with except during business hours when I have to work. This is not helpful!!
  • Jan 8, 2022

    By Klimka Szwaykowska
    Tried virtual visit. No cost estimate and no reason given just "unable to get this information". After guessing and enabling location, I got cost estimates. I tried to go to the virtual visit, and got an error "something went wrong". I could not find any link for IT support, the little chat feature didn't recognize keywords like app and IT. So just a bunch of non- informative errors and nowhere to go for help. But it was easy to find the virtual visit button. So I'm giving a star for that.
  • img Community

    Worst Ap ever invented Jan 16, 2021

    By Lee Hunt
    I can’t tell you how many times I have tried to register. Tells me I am already registered when I’m not. I have called the help line numerous times and they are no help. Now every time I try to register it completely throws me out. Not impressed!!! You would think the “help line” would be aware of these problems. Needs MUCH improvement.
  • Jun 4, 2022

    By Shaylynn Rush
    Horrible, just horrible. It never works. I have tried for hours to get the virtual care option to function. I installed the app on android and Apple and it just simply does not work. It is the most frustrating app I have ever used. For as much as I pay in health insurance premium each month, I hoped that the one feature that is actually appealing would work. But, it's a waste of time and energy. I cannot express my absolute rage dealing with this app over the last week.
  • May 6, 2022

    By A Reese
    The most recent update on May 1, 2022 has made it so Android Users can't access the app. It wants you to agree to the new terms and conditions, but the "agree" button only appears if you have an I-phone. This app has been nothing but a series of problems since I downloaded it. I tried to hang in there because my workplace gives additional benefits if it's used, but at this point the irritation just isn't worth it. DELETED.
  • Just horrible Feb 8, 2022

    By Patrick McCusker
    Tried using the chat with a doctor feature a few weeks back. The robot asks a bunch of questions, asks for your credit card information, then directs you into a meaningless void where nothing takes place or crashes, sometimes both. Then the process repeats. For maximum fun, it charged me for the privilege of being angry at a robot while trying to find healthcare. I called Anthem for support and I am now on call number 2, over an hour in, 2 ish hours combined between 4 people in 3 different departments and we have yet to agree on whether the Sydney app can charge patients in the first place. Does Anthem know they have an app? If so, the people answering the phone to help troubleshoot/refund for the app not working should: A: know how the app works, B: know how to handle customer service calls for the app, C: know they have an app called Sydney that can charge patients for “services”. I honestly would have chalked this up to “company started a tech initiative they can’t/don’t know how to support” thing all healthcare providers are up to these days if the customer service wasn’t sooooooooo baaaaad. Don’t use it if you can avoid it. Would probably be easier to communicate with Anthem via messenger pigeon or *insert outmoded communication method here*.
  • Jan 17, 2022

    By janine stempfel
    1/8/22 Just installed. This is worse than 1990 dial up. Extremely slow. I could get more information, quicker, with a phone book. Developer response: If you noticed any areas that particularly were slow for you we would like to investigate this further. Thank you. ~ Sydney ~ 1/17/22 my original review has disappeared so I attached it. The entire app, from opening to every page you click on,, to closing is excessively slow. Slower than dial up slow.
  • Video Visit Buggy Apr 29, 2022

    By LABeachGuy
    The video visit feature is buggy. When I initially clicked on it, it crashed. It finally allowed me to proceed on the third attempt. At that point. I was asked to enter my email address – it didn’t pass via API. When I entered my email address and clicked the button to proceed, I received a pop-up that asked me if I wanted to discard my data. It would only proceed if I clicked yes. When I finally advanced to the scheduling screen, it said it couldn’t verify my plan. Alright, lots of issues here, but this is what happens when you run a release without testing. Also, I later found out this is just LiveHealth framed into the Sydney app. It would be a MUCH better user experience to just use the LiveHealth app directly - especially if user information doesn’t pass via api and the user has to re-enter. Right now, it just feels like a broken system. Framing it in is obviously buggy. As a user, I’d much rather be told to just download the LiveHealth App. I get the branding angle here, but it’s not working.
  • Mar 3, 2022

    By Mikey
    Does not allow usage on rooted devices. A foolish decision, there is nothing wrong with a rooted device. Let the user decide how they want to use your app. I also get a message about needing to use a "supported device" when I am on Android 8. It's plenty updated and works fine, no need for a newer version.
  • BEYOND Annoying!! Oct 2, 2021

    By Bway guy
    You get 1 star for three reasons: 1) Why on God’s green earth are you called “Sydney Health” when we are Anthem members in Los Angeles?!?! To get the Anthem app loaded, I had to first figure out that you were called some random name that seems to have ZERO connection to your branding that I’ve ever heard of? Fire the person that decided that idiocy! 2) Fire the App Developer that FAILED to realize that a LOT of us use our iPad’s for dealing with these kinds of apps, as many of these apps require a LOT of typing - and it’s FAR easier to use the iPad connected to its keyboard. Instead, you idiots have created an app that will NOT change orientation, so it is UNUSABLE with an iPad. So you would get ZERO stars for that! 3) you offer virtual visits, great. BUT your app and your virtual “help” will NOT tell us what the pricing will be on scheduling a virtual visit. Nor does it have any clue what we are asking for when searching for any variation of “what is cost/copay for virtual doctor visit”. Ridiculous. Useless app. Fire the lot of you!
  • Feb 8, 2022

    By Diego Wolf
    This is a terrible app and is not user friendly. It works to track claims ok, but the "assistant" is useless and it's impossible to quickly and easily locate a network provider. May as well stick to using the site or just calling. So far, it's very unimpressive and seems to waste phone space.
  • Mar 28, 2022

    By Joey Stark
    Latest update seems to have resolved some bugs, but not all. I tried to have a virtual appointment. There were 0 people in front of me when I tried to start the appointment. For an hour, it said I was next in line but nothing ever happened. After waiting so long, I needed to use my phone to check something else. When I tried to come back to the appointment screen, I got an error message. Now the app won't even open even since I force closed it to try to log back in. Still pretty unacceptable.

What’s Groovy

What’s Subpar

AppGrooves is More Than Reviews

Save up to 90% with verified coupons, free with an AppGrooves account.

img
We will never share or sell your data with third parties. You can opt out anytime.

Loading...