Facebook_pixel
Sydney Health

Sydney Health

Anthem & Affiliates

Anthem/Empire health plan info

4.8 Ratings 78K+ Reviews 500K+ Downloads

Ratings & Reviews

Write a Review
  • img Community

    Worst Ap ever invented Jan 16, 2021

    By Lee Hunt
    I can’t tell you how many times I have tried to register. Tells me I am already registered when I’m not. I have called the help line numerous times and they are no help. Now every time I try to register it completely throws me out. Not impressed!!! You would think the “help line” would be aware of these problems. Needs MUCH improvement.
  • img Community

    Apparently the recent update messed up everything Jan 16, 2021

    By Angela Cervantes
    In all fairness, to people saying the 5 stars couldn't be legit, they WERE legit. I have used this app for well over a year and was pretty impressed with being able to use it to reorder specialty scripts and pay bills. However upon trying to log in yesterday, I keep getting kicked out to the log in page. I uninstalled and reinstalled and it's still having issues. After so many days crashing, anthem needs to reevaluate their app and fix their bugs. Hopefully they will.
  • App crashes when I attempt to download ID card Dec 14, 2019

    By Jgmac68
    The app has been buggy since I switched over to it. Today, while in the ER, I couldn’t access the card (I couldn’t find my physical card - I’ve never lost a card ever (I’m 51)) and had to call a family member to scan and send a photo of their card. Update: just tried again and got an error message reference #NHMNYMCD, app version 1.012. I manage software development teams (Agile) in my company and I know the type of business/user testing required before an app or version is released. I’m assuming that an update in soon to be released. If not, this would be a hard fail.
  • More information should be included in the app Oct 5, 2020

    By LauraLaine02
    The app it doesn't have details on coverage. You can't find out exactly what is it or is not covered, the amount of coinsurance and co-pays etc. You have to instead go to the full website to get that information. I wish the app had everything and I didn't have to visit the full website so frequently. Also, when searching for care through the app it does tell you who is in network but it does not tell you if they require a referral or a prior authorization. Again you have to go to the full website to get that information. I found this out the hard way when I found an acupuncturist through the app, after my appointment and she told me that her service was not covered by my insurance. I thought that was strange because I had found her through the app, but come to find out I need prior authorization to do acupuncture. I think this could be improved.
  • My impressions after first use of S/W on iPad... immature Aug 20, 2020

    By JAHO2011
    Screen rotation - Not supported. Only portrait mode. Not good when using a keyboard. Login screen - I need to context switch to pick up name and password from my pwd manager. Tool prevents context switching from keyboard (cmd+tab). When context switching with home button, this app deletes anything typed into name and password fields. This forces me to type name and password, which is not at all secure, as people can see what you are typing if you are in public. Plan Usage Screen - Some silly little symbol (Sydney ?) on lower right corner of screen is covering the last entry under Claims. Plan Usage Screen - Claims Screen - Lack of useful information. There are $ amounts with no description. Context Switching away from the app for a couple seconds results in a forced-logged out. Buttons pop up in arbitrary and inconsistent places. For example, I had an error messages appear at bottom of screen. To cancel out of it and make any forward progress, I had to hit a little cancel button that appears at the top/center of the screen. What is this Whack-a-mole ? The web site works better.
  • Definite improvement over the last app Aug 31, 2019

    By insaineyesay
    This improved app is MUCH smoother, snappier, and native feeling over the previous app. The colors are nice and the new chat feature is actually kind of awesome. I imagine new learning capabilities and responses will come from that AI in the releases to come. Now I can just type what I want to do in the chat rather than pressing buttons, looking everywhere to find it. Really cool. The development team at anthem has stepped it up BIG time. Great job! I’ll admit I’m looking forward to all of the new features and integrations that will be coming in the future. Again. Great job Anthem.
  • EDIT: Very handy app that works well most of the time Feb 9, 2021

    By Firebane25
    I have used this app ever since its launch, and on the whole it’s very handy. Having a digital ID on hand and quick access to my HSA details are really appreciated, and while it occasionally has some server hiccups that manifest in blank screens and errors, most of the time it has suited my needs and gotten the job done. The developers are actively improving the app regularly, as well — my original review was pretty scathing, but they reached out to me shortly after and informed me that the technical issues I had faced had been solved, and indeed they have been. If you have Anthem coverage, this is a nice utility to have on your phone.
  • Have NEVER been able to log on successfully. May 26, 2020

    By Dummblonde
    This is a VERY frustrating App. They claim that I have already accessed it, and yet it denies me access every time I try to log on. Says that my plan may not be valid and yet I know for certain that it is valid. My option is to call “customer service” but that is an ugly wait time and frustrating experience that I am not looking forward to. Frankly, I have gone without healthcare questions being answered, just so that I didn’t have to deal with this. What a great deal!
  • Seems Fine Dec 10, 2019

    By sam_mcguire
    I saw a lot of 1 star reviews with some serious hate for this app which made me nervous. The old app I was using is gone and a message popped up saying I had to switch to this one, which is the only issue I had at all. Once I downloaded it, things worked at least as good as before and I was able to do all of my normal tasks in the app. It didn’t crash. It was pretty quick. Nothing seemed off. So either the app was fixed or the negative reviews have some grudge. I am a college professor and don’t work for the company and I have zero invested in the app. I just want to make sure an honest review gets posted.
  • Device Integration Screen? Jan 3, 2020

    By AppleDVG001
    The latest app update release notes implies I should be able sync with my Apple Watch. Either update the app to actually do this, or revise your release notes to accurately state what it does and does not do. Your developer response seems to be consistent with your other developer responses. I have synced my Apple Watch with other apps, so I know how to do it. Your app simply has no integration with HealthKit (Sydney does not show up in the Health app, in the Apple Watch app, not in various privacy settings, etc. ).
  • App crashes when I attempt to download ID card Dec 14, 2019

    By Jgmac68
    The app has been buggy since I switched over to it. Today, while in the ER, I couldn’t access the card (I couldn’t find my physical card - I’ve never lost a card ever (I’m 51)) and had to call a family member to scan and send a photo of their card. Update: just tried again and got an error message reference #NHMNYMCD, app version 1.012. I manage software development teams (Agile) in my company and I know the type of business/user testing required before an app or version is released. I’m assuming that an update in soon to be released. If not, this would be a hard fail.
  • More information should be included in the app Oct 5, 2020

    By LauraLaine02
    The app it doesn't have details on coverage. You can't find out exactly what is it or is not covered, the amount of coinsurance and co-pays etc. You have to instead go to the full website to get that information. I wish the app had everything and I didn't have to visit the full website so frequently. Also, when searching for care through the app it does tell you who is in network but it does not tell you if they require a referral or a prior authorization. Again you have to go to the full website to get that information. I found this out the hard way when I found an acupuncturist through the app, after my appointment and she told me that her service was not covered by my insurance. I thought that was strange because I had found her through the app, but come to find out I need prior authorization to do acupuncture. I think this could be improved.
  • My impressions after first use of S/W on iPad... immature Aug 20, 2020

    By JAHO2011
    Screen rotation - Not supported. Only portrait mode. Not good when using a keyboard. Login screen - I need to context switch to pick up name and password from my pwd manager. Tool prevents context switching from keyboard (cmd+tab). When context switching with home button, this app deletes anything typed into name and password fields. This forces me to type name and password, which is not at all secure, as people can see what you are typing if you are in public. Plan Usage Screen - Some silly little symbol (Sydney ?) on lower right corner of screen is covering the last entry under Claims. Plan Usage Screen - Claims Screen - Lack of useful information. There are $ amounts with no description. Context Switching away from the app for a couple seconds results in a forced-logged out. Buttons pop up in arbitrary and inconsistent places. For example, I had an error messages appear at bottom of screen. To cancel out of it and make any forward progress, I had to hit a little cancel button that appears at the top/center of the screen. What is this Whack-a-mole ? The web site works better.
  • Definite improvement over the last app Aug 31, 2019

    By insaineyesay
    This improved app is MUCH smoother, snappier, and native feeling over the previous app. The colors are nice and the new chat feature is actually kind of awesome. I imagine new learning capabilities and responses will come from that AI in the releases to come. Now I can just type what I want to do in the chat rather than pressing buttons, looking everywhere to find it. Really cool. The development team at anthem has stepped it up BIG time. Great job! I’ll admit I’m looking forward to all of the new features and integrations that will be coming in the future. Again. Great job Anthem.
  • EDIT: Very handy app that works well most of the time Feb 9, 2021

    By Firebane25
    I have used this app ever since its launch, and on the whole it’s very handy. Having a digital ID on hand and quick access to my HSA details are really appreciated, and while it occasionally has some server hiccups that manifest in blank screens and errors, most of the time it has suited my needs and gotten the job done. The developers are actively improving the app regularly, as well — my original review was pretty scathing, but they reached out to me shortly after and informed me that the technical issues I had faced had been solved, and indeed they have been. If you have Anthem coverage, this is a nice utility to have on your phone.
  • Have NEVER been able to log on successfully. May 26, 2020

    By Dummblonde
    This is a VERY frustrating App. They claim that I have already accessed it, and yet it denies me access every time I try to log on. Says that my plan may not be valid and yet I know for certain that it is valid. My option is to call “customer service” but that is an ugly wait time and frustrating experience that I am not looking forward to. Frankly, I have gone without healthcare questions being answered, just so that I didn’t have to deal with this. What a great deal!
  • Seems Fine Dec 10, 2019

    By sam_mcguire
    I saw a lot of 1 star reviews with some serious hate for this app which made me nervous. The old app I was using is gone and a message popped up saying I had to switch to this one, which is the only issue I had at all. Once I downloaded it, things worked at least as good as before and I was able to do all of my normal tasks in the app. It didn’t crash. It was pretty quick. Nothing seemed off. So either the app was fixed or the negative reviews have some grudge. I am a college professor and don’t work for the company and I have zero invested in the app. I just want to make sure an honest review gets posted.
  • Device Integration Screen? Jan 3, 2020

    By AppleDVG001
    The latest app update release notes implies I should be able sync with my Apple Watch. Either update the app to actually do this, or revise your release notes to accurately state what it does and does not do. Your developer response seems to be consistent with your other developer responses. I have synced my Apple Watch with other apps, so I know how to do it. Your app simply has no integration with HealthKit (Sydney does not show up in the Health app, in the Apple Watch app, not in various privacy settings, etc. ).
  • So much better!!! Sep 1, 2019

    By inndem
    Really great job! This is WAY better than the old Empire BCBS app! Consolidating the BCBSs under one app is a great move - easier for patients, and it's easier and more efficient for you to provide a unified user experience! It's snappy, visually appealing, easy to use and to navigate. Sydney is still a little limited in dialog options - she doesn't recognize/ know how to respond to things like "thanks" yet, but I'm sure she'll get there eventually 😉
  • Okay-ish app Jul 29, 2020

    By ashkat77
    This app is fine, works for me. My only gripe is that it FORCES you to download any new updates before even letting you into the app if you haven't logged into it in a while. NO other apps I know of do this. What if I'm in the hospital with barely any service and have to show my insurance card on the app? But then I CAN'T because the app won't let me get past the pop-up to update?? That is some dangerous stuff. This app is the last app that should be forcing this kind of stuff. I know darn well I can see my card and claims just fine regardless of any new updates needed. Please fix that BS.
  • img Community

    Worst Ap ever invented Jan 16, 2021

    By Lee Hunt
    I can’t tell you how many times I have tried to register. Tells me I am already registered when I’m not. I have called the help line numerous times and they are no help. Now every time I try to register it completely throws me out. Not impressed!!! You would think the “help line” would be aware of these problems. Needs MUCH improvement.
  • img Community

    Apparently the recent update messed up everything Jan 16, 2021

    By Angela Cervantes
    In all fairness, to people saying the 5 stars couldn't be legit, they WERE legit. I have used this app for well over a year and was pretty impressed with being able to use it to reorder specialty scripts and pay bills. However upon trying to log in yesterday, I keep getting kicked out to the log in page. I uninstalled and reinstalled and it's still having issues. After so many days crashing, anthem needs to reevaluate their app and fix their bugs. Hopefully they will.
  • Jul 27, 2021

    By Christopher Russo
    App was working fine up until about 3 weeks ago. Now it will not recognize my plan and I am completely unable to search for providers in my area. Hopefully they can fix this.
  • HSA Glitches All Day Jan 15, 2020

    By Hadhighhopes898
    I loved the Anthem website and used it all the time for Bill Pay with my HSA account. I downloaded this app and now it has taken 3 calls to Customer Service to get this basic task done. I needed to ‘pay myself’ with my HSA to resolve a balance this week with a provider so I can have a procedure done. I went through the normal steps on Friday January 10th. I log in yesterday and it says it was denied although I had more than enough in there. I tried it again, same transaction. Got all the way to the end screen saying “submitted”. Checked back about an hour later (typically when I do this, it takes the funds out of my balance within seconds), funds were all still there. I look in pending transactions and my recent bill pay submission isn’t there. I waited and checked back today- it’s like it never happened. This app allows you to go all the way to the submit screen, submit it, tells you you’re all set, but meanwhile is doing absolutely nothing. I called customer service and they were dumbfounded, telling me “oh if it said you submitted it then you did but I don’t see it here. Can you do it on the phone with me now? It should show up in real time.” I go through all of the steps for a third time, nothing shows up. No pending transaction. I have no HSA card or time to wait for one to be sent so I may have to move my procedure because of this weird glitch where it won’t let me do a basic task.
  • Jul 18, 2021

    By THOMASINA Jordon
    Can't log in. Everytime I out in information it keeps saying it's wrong. So frustrating. I'll just use the old method of calling. I guess this would be a nice app to have but it just doesn't work.
  • So disappointed Jun 16, 2021

    By Micah.E.Davis
    The only reason I downloaded this app, was because it said it supports apple wallet. After downloading it, I could not find out how to move my insurance ID card Apple wallet, so I thought I would contact technical support. They told me that they would get with their supervisor, and they will give me a CALL after they had found a solution. I waited a few days, and never got a callback. I called them again, to see what happened, and apparently they sent me an email(which is not the same thing as a phone call) telling me that I needed to delete my ID card, and re-download it. Well that’s gonna be pretty difficult, since I don’t know how to download it to begin with. That was the whole point of contacting technical support. Nevertheless, with my second call they said that they will contact her supervisor, and give me a call back once they found a solution. Spoiler alert, I didn’t get a call back. Got the same email though saying that I need to delete my ID card and download the new one. Incredibly frustrating!!!! Again the only reason why I downloaded the app, was that I wanted to put my I’d card in my Apple wallet so I wouldn’t have to carry around the physical card. Why are you going to tell people that you support Apple wallet, if you don’t? Also, it’s not that hard to support Apple wallet. I’ve seen plenty of app with less than two stars able to support their ID cards in Apple wallet. Why can’t a multi-billion dollar company manage to do it?!
  • Jul 19, 2021

    By Dialtone1030 Jones
    I can see why it has so many poor reviews. Tried to set up profile 4 times. Every time I tried to save my security question it kicked me out of the app. entirely. This is an app that's supposed to help with health issues and it seems nearly unusable.
  • Jul 24, 2021

    By Te Hu
    Login issues and you keep updating that app and not improving anything. Why do I have to constantly update my app. It is not user friendly at all.
  • Jul 22, 2021

    By Stephanie Batterman
    If you accidentally hit how can I help you, it will disconnect you from the live agent and there's no way back. Ridiculous
  • Irritated and going back to a paper card. Mar 24, 2020

    By Dboyes99
    It’s nice that Anthem is trying new ideas, but this is one of the worst user interfaces I’ve ever seen, and it’s very frustrating to use or guess what to do next. First, I have no interest in having a conversation with an app. There are a strictly limited number of things this app needs to do: show me my ID card, show me my claims and pharmacy info, show me what I owe and give me a way to pay it without switching to another app, and request a callback to handle anything more complicated. KISS design needs 4 buttons to do the above. The ID card function needs to store the card locally so you don’t have to be constantly connected to show some office admin your current insurance info. This version makes me guess what a not very well trained AI is looking for and then have an extended discussion with the app to get any useful information while you’re standing at a window. Suggestion for developers: make a point to stand on one leg with crutches and no weight allowed on the other foot, or put your arm in a sling with nothing to hang onto while trying to find your ID card without assistance; you’ll get the picture quickly why that this app is not an improvement. Automatic fail if you fall or unbalance yourself - and then we’ll talk. The previous version was simple to operate and it worked far better. I’ll use this one since I’m forced to, but you need to rethink the design.
  • img Community

    Worst Ap ever invented Jan 16, 2021

    By Lee Hunt
    I can’t tell you how many times I have tried to register. Tells me I am already registered when I’m not. I have called the help line numerous times and they are no help. Now every time I try to register it completely throws me out. Not impressed!!! You would think the “help line” would be aware of these problems. Needs MUCH improvement.
  • img Community

    Apparently the recent update messed up everything Jan 16, 2021

    By Angela Cervantes
    In all fairness, to people saying the 5 stars couldn't be legit, they WERE legit. I have used this app for well over a year and was pretty impressed with being able to use it to reorder specialty scripts and pay bills. However upon trying to log in yesterday, I keep getting kicked out to the log in page. I uninstalled and reinstalled and it's still having issues. After so many days crashing, anthem needs to reevaluate their app and fix their bugs. Hopefully they will.

No reviews available

  • App crashes when I attempt to download ID card Dec 14, 2019

    By Jgmac68
    The app has been buggy since I switched over to it. Today, while in the ER, I couldn’t access the card (I couldn’t find my physical card - I’ve never lost a card ever (I’m 51)) and had to call a family member to scan and send a photo of their card. Update: just tried again and got an error message reference #NHMNYMCD, app version 1.012. I manage software development teams (Agile) in my company and I know the type of business/user testing required before an app or version is released. I’m assuming that an update in soon to be released. If not, this would be a hard fail.
  • Definite improvement over the last app Aug 31, 2019

    By insaineyesay
    This improved app is MUCH smoother, snappier, and native feeling over the previous app. The colors are nice and the new chat feature is actually kind of awesome. I imagine new learning capabilities and responses will come from that AI in the releases to come. Now I can just type what I want to do in the chat rather than pressing buttons, looking everywhere to find it. Really cool. The development team at anthem has stepped it up BIG time. Great job! I’ll admit I’m looking forward to all of the new features and integrations that will be coming in the future. Again. Great job Anthem.
  • Have NEVER been able to log on successfully. May 26, 2020

    By Dummblonde
    This is a VERY frustrating App. They claim that I have already accessed it, and yet it denies me access every time I try to log on. Says that my plan may not be valid and yet I know for certain that it is valid. My option is to call “customer service” but that is an ugly wait time and frustrating experience that I am not looking forward to. Frankly, I have gone without healthcare questions being answered, just so that I didn’t have to deal with this. What a great deal!
  • Device Integration Screen? Jan 3, 2020

    By AppleDVG001
    The latest app update release notes implies I should be able sync with my Apple Watch. Either update the app to actually do this, or revise your release notes to accurately state what it does and does not do. Your developer response seems to be consistent with your other developer responses. I have synced my Apple Watch with other apps, so I know how to do it. Your app simply has no integration with HealthKit (Sydney does not show up in the Health app, in the Apple Watch app, not in various privacy settings, etc. ).
  • So much better!!! Sep 1, 2019

    By inndem
    Really great job! This is WAY better than the old Empire BCBS app! Consolidating the BCBSs under one app is a great move - easier for patients, and it's easier and more efficient for you to provide a unified user experience! It's snappy, visually appealing, easy to use and to navigate. Sydney is still a little limited in dialog options - she doesn't recognize/ know how to respond to things like "thanks" yet, but I'm sure she'll get there eventually 😉
  • Sydney - User Friendly May 15, 2020

    By DSJ1958
    Sydney is the most user friendly health carrier application I have ever used. It is easy to navigate through the different departments for whatever you need. I like the buttons at the bottom for quick access and the pharmacy mail order section always has my Rx refills ready and sent to me on Auto Refill. Definitely an A+ rating from me!! 😃
  • A fantastic leap forward!! Oct 20, 2019

    By deleting-it
    Finally a health plan company that is trying to reinvent with the customer in mind. What I really like is the navigation free approach. Rather than having to wade through endless navigation I get to just type what I want and it brings the information to me in a clean and user friendly way. This is a huge first step in the right direction….THANK YOU!!!
  • All my relevant health information in one app! Aug 31, 2019

    By @loveSydney
    Awesome app with all my information in one app - from “Claims (both doctor and pharmacy)” to “membership ID card” to “Find a doctor”, etc. Very easy to navigate. I asked a question about finding my Id Card, and it pulled that information for me instead of me manually navigating through the app. Very intuitive!
  • Totally blown away...5 stars! Sep 10, 2019

    By Inuklook
    As a member using both the old app ... and now the new version renamed “Sydney” it is hard to really make a comparison. Everything is just sooo muuuuch beettter. Sydney looks cool, the speed to show screens is better, and the new features are great. I can’t wait to see what comes next. Super improvements.
  • Specifics Jul 31, 2020

    By Brian 25200005
    I like the app, but often times it is hard to tell what is being paid for such as what type of treatment and in the case of hospital billing even which doctor department is being referred to like the info on the website even before one gets tobEOB
  • My impressions after first use of S/W on iPad... immature Aug 20, 2020

    By JAHO2011
    Screen rotation - Not supported. Only portrait mode. Not good when using a keyboard. Login screen - I need to context switch to pick up name and password from my pwd manager. Tool prevents context switching from keyboard (cmd+tab). When context switching with home button, this app deletes anything typed into name and password fields. This forces me to type name and password, which is not at all secure, as people can see what you are typing if you are in public. Plan Usage Screen - Some silly little symbol (Sydney ?) on lower right corner of screen is covering the last entry under Claims. Plan Usage Screen - Claims Screen - Lack of useful information. There are $ amounts with no description. Context Switching away from the app for a couple seconds results in a forced-logged out. Buttons pop up in arbitrary and inconsistent places. For example, I had an error messages appear at bottom of screen. To cancel out of it and make any forward progress, I had to hit a little cancel button that appears at the top/center of the screen. What is this Whack-a-mole ? The web site works better.
  • EDIT: Very handy app that works well most of the time Feb 9, 2021

    By Firebane25
    I have used this app ever since its launch, and on the whole it’s very handy. Having a digital ID on hand and quick access to my HSA details are really appreciated, and while it occasionally has some server hiccups that manifest in blank screens and errors, most of the time it has suited my needs and gotten the job done. The developers are actively improving the app regularly, as well — my original review was pretty scathing, but they reached out to me shortly after and informed me that the technical issues I had faced had been solved, and indeed they have been. If you have Anthem coverage, this is a nice utility to have on your phone.
  • Seems Fine Dec 10, 2019

    By sam_mcguire
    I saw a lot of 1 star reviews with some serious hate for this app which made me nervous. The old app I was using is gone and a message popped up saying I had to switch to this one, which is the only issue I had at all. Once I downloaded it, things worked at least as good as before and I was able to do all of my normal tasks in the app. It didn’t crash. It was pretty quick. Nothing seemed off. So either the app was fixed or the negative reviews have some grudge. I am a college professor and don’t work for the company and I have zero invested in the app. I just want to make sure an honest review gets posted.
  • Crashing Feb 27, 2021

    By PMH
    I used to use the app regularly, and while it’s not perfect, I did find it very useful. But now, whenever I try to open it, it crashes. I’ve even tried uninstalling it and reinstalling, and restarting the phone, but when I go to the App Store, it just gives me the option of opening it, even though I cannot find the app anywhere on my phone. HELP!! UPDATE - The new update fixed everything! I only gave it 4 stars because nothing is perfect!!! THANK YOU for listening to the reviews!
  • App appears to have updated successfully Feb 19, 2021

    By Bill12894567
    Updated from previous one star review: The developer reached out to me and explained the app had been updated again. I downloaded and it works fine now. Apparently, there had been an issue with iPhone 6. It’s a little slow, but I was able to access all the features.
  • V 3.6.1 Feedback Dec 9, 2020

    By Rad050
    Currently, I cannot search through my claims by facility or provider name. Today, I received an updated EOB for an 8 month old claim, but have to scroll through the last 8 months to find the claim! It would be much easier if I could just type in the facility and be taken to all claims that fit the search criteria.
  • Just needs Apple Wallet integration Feb 4, 2021

    By Sharney096
    I was a Humana customer before and Anthem’s app is so much better! Much easier to navigate and the find information you need. The only thing that Anthem doesn’t have is the ability to keep your insurance card in Apple Wallet, which I found very convenient before.
  • More information should be included in the app Oct 5, 2020

    By LauraLaine02
    The app it doesn't have details on coverage. You can't find out exactly what is it or is not covered, the amount of coinsurance and co-pays etc. You have to instead go to the full website to get that information. I wish the app had everything and I didn't have to visit the full website so frequently. Also, when searching for care through the app it does tell you who is in network but it does not tell you if they require a referral or a prior authorization. Again you have to go to the full website to get that information. I found this out the hard way when I found an acupuncturist through the app, after my appointment and she told me that her service was not covered by my insurance. I thought that was strange because I had found her through the app, but come to find out I need prior authorization to do acupuncture. I think this could be improved.
  • Okay-ish app Jul 29, 2020

    By ashkat77
    This app is fine, works for me. My only gripe is that it FORCES you to download any new updates before even letting you into the app if you haven't logged into it in a while. NO other apps I know of do this. What if I'm in the hospital with barely any service and have to show my insurance card on the app? But then I CAN'T because the app won't let me get past the pop-up to update?? That is some dangerous stuff. This app is the last app that should be forcing this kind of stuff. I know darn well I can see my card and claims just fine regardless of any new updates needed. Please fix that BS.
  • Two issues May 13, 2020

    By Conwayquilts
    1. Wanted to text with a doctor. Put in my info, paid for the visit and I wait and I wait and I wait. When I go to frequently asked questions, I see doctors are available 11 am to 11 pm ET. I logged the visit at 9:20 am. It would be nice instead of saying the doctor will be with you shortly to let my know the hours BEFORE I pay! 2. Wanted to provide feedback via the app but when I select the topic/department for my topic, the select button isn’t on that screen and I can’t scroll down to click it.
  • Why does it only work on iPhones? Mar 3, 2020

    By Bayleaf312
    I like this app on my phone, and have used it several times. However, since I can no longer use the Anthem app on my iPad, I would like to have Sydney there as well. The only compatibility issue seems to be running iOS 11.0 or later. I have the new iPad 7, which runs iOS 13, yet I still can’t use the app. I hope there’s another Sydney available for iPads one of these days.
  • Pharmacy bug Jul 29, 2021

    By stylistb3cks
    I love having insurance card and other info in a convenient place. I used the online care feature which was great when I was sick but didn’t want to drive to urgent care. The problem I have is that one of my prescriptions disappeared from my archive! Not helpful when I’m at my doctor appointment. Take screenshot of medications if you plan on looking them up.
  • Why is this called Sydney. Isn't it the Anthem app? Sep 23, 2020

    By Somebody839402
    Most people will be super confused when they search for the Anthem app and what they see is Syndey. Normal customer response: "Weird why did this Sydney app come up? I guess I'll scroll down and see if can find the Anthem app..." Probably not a good marketing decision. Most people don't know about the Sydney bot, since it isn't well known like Siri or Google Assistant.
  • img Community

    Apparently the recent update messed up everything Jan 16, 2021

    By Angela Cervantes
    In all fairness, to people saying the 5 stars couldn't be legit, they WERE legit. I have used this app for well over a year and was pretty impressed with being able to use it to reorder specialty scripts and pay bills. However upon trying to log in yesterday, I keep getting kicked out to the log in page. I uninstalled and reinstalled and it's still having issues. After so many days crashing, anthem needs to reevaluate their app and fix their bugs. Hopefully they will.
  • HSA Glitches All Day Jan 15, 2020

    By Hadhighhopes898
    I loved the Anthem website and used it all the time for Bill Pay with my HSA account. I downloaded this app and now it has taken 3 calls to Customer Service to get this basic task done. I needed to ‘pay myself’ with my HSA to resolve a balance this week with a provider so I can have a procedure done. I went through the normal steps on Friday January 10th. I log in yesterday and it says it was denied although I had more than enough in there. I tried it again, same transaction. Got all the way to the end screen saying “submitted”. Checked back about an hour later (typically when I do this, it takes the funds out of my balance within seconds), funds were all still there. I look in pending transactions and my recent bill pay submission isn’t there. I waited and checked back today- it’s like it never happened. This app allows you to go all the way to the submit screen, submit it, tells you you’re all set, but meanwhile is doing absolutely nothing. I called customer service and they were dumbfounded, telling me “oh if it said you submitted it then you did but I don’t see it here. Can you do it on the phone with me now? It should show up in real time.” I go through all of the steps for a third time, nothing shows up. No pending transaction. I have no HSA card or time to wait for one to be sent so I may have to move my procedure because of this weird glitch where it won’t let me do a basic task.
  • Jul 22, 2021

    By Stephanie Batterman
    If you accidentally hit how can I help you, it will disconnect you from the live agent and there's no way back. Ridiculous
  • Jul 21, 2021

    By Tommi Norris
    I can not get past my security questions. I've tried multiple times. I Uninstalled the app and reinstalled it and still same thing it's frustrating
  • Jun 30, 2021

    By Iyad Jabbour
    Can't give it more than 2 stars and am being to generous. Trying to log in can be depending on the Mood of the app a horrible thing. Samsung stores the credentials. You put them. For some reason the Sig In becomes in active with the "remember user id". You have to close and relaunch the app. Both me and my wife tried to get a code through txt. Never happened. Now my wife is new user. She didn't have the option to get an email. Guys fix these issues!
  • Jul 7, 2021

    By Aspie Runner
    I was trying to log in and I kept getting the message that my username and password were not entered correctly when they were. It's frustrating enough dealing with the tiny keys on the keypad of a Smartphone. I wish that I could give the app a better rating because it worked for me before. But it has proven to be tempermental.
  • Jul 4, 2021

    By brent held
    The app gets 2 stars because I can still access my ID cards, however, the account info does not update at all. After a year and a half, the amount was still showing the initial deposits and show no transactions after that. Only after calling the company was I able to figure out my balance.
  • Terrible on Phone Sep 11, 2020

    By RikNem
    I got this app for my college-aged daughter so that she could find care in her college town. But, whenever I or she visits the “find care” spyglass at the bottom of the page, it brings up a screen that is clearly meant for a web browser, not this app. Worse, the screen doesn’t scale to fit the screen of an iPhone 8 or 11, so you cannot read the choices you are selecting. It is useless for finding care. It does a decent job viewing claims, viewing your insurance card, etc. (although my phone won’t fit into the card scanner at my physician’s office, so I still need the physical card), but until the find care option is fixed, the app doesn’t work.
  • Not quite there yet... Apr 28, 2021

    By davidnky
    Seems buggy! Hope someone reads this. 1) the annoying robot assistant at bottom of screen and feedback tab on the right side takes away precious space needed to see more data on smartphone screen 2) When checking rx mail order claims, you can click USPS tracking number to view status. However, theres no way to return to the rx screen you had been on. You cannot click PHARMACY at bottom, have to go to main screen, then back to rx and apply filters. 3) if you have several claims, sometimes claims load times out and you have to try again. 4) no need to show dob for patient when viewing medical claims. I know who’s insured on my policy and their listed name suffices; show PROCESS date or direct link to launch eob pdf (in safari or preserve session if with app to prevent bullet#2 5) the ID card saved to apple wallet isn’t a replica of the ID card, just abbreviated details 6) I should be able to see an ID card for every insured member under my policy in the wallet
  • Terrible functionality Aug 11, 2020

    By Ehenrie
    I honestly hate this app. It seems to have an update every time I open it, and every time I do an update I don’t see any improvements. The care finder is awful. Once you select a doctor to view more details you can’t navigate back to the list to choose someone else. You have to start over. The phone numbers should be click to call but instead you have to key them in which requires going in and out of the app. I also just called a dr listed under a speciality to find out that dr isn’t actually that particular type of specialist. Thanks Anthem and developers for a very subpar app.
  • img Community

    Worst Ap ever invented Jan 16, 2021

    By Lee Hunt
    I can’t tell you how many times I have tried to register. Tells me I am already registered when I’m not. I have called the help line numerous times and they are no help. Now every time I try to register it completely throws me out. Not impressed!!! You would think the “help line” would be aware of these problems. Needs MUCH improvement.
  • Jul 27, 2021

    By Christopher Russo
    App was working fine up until about 3 weeks ago. Now it will not recognize my plan and I am completely unable to search for providers in my area. Hopefully they can fix this.
  • Jul 18, 2021

    By THOMASINA Jordon
    Can't log in. Everytime I out in information it keeps saying it's wrong. So frustrating. I'll just use the old method of calling. I guess this would be a nice app to have but it just doesn't work.
  • So disappointed Jun 16, 2021

    By Micah.E.Davis
    The only reason I downloaded this app, was because it said it supports apple wallet. After downloading it, I could not find out how to move my insurance ID card Apple wallet, so I thought I would contact technical support. They told me that they would get with their supervisor, and they will give me a CALL after they had found a solution. I waited a few days, and never got a callback. I called them again, to see what happened, and apparently they sent me an email(which is not the same thing as a phone call) telling me that I needed to delete my ID card, and re-download it. Well that’s gonna be pretty difficult, since I don’t know how to download it to begin with. That was the whole point of contacting technical support. Nevertheless, with my second call they said that they will contact her supervisor, and give me a call back once they found a solution. Spoiler alert, I didn’t get a call back. Got the same email though saying that I need to delete my ID card and download the new one. Incredibly frustrating!!!! Again the only reason why I downloaded the app, was that I wanted to put my I’d card in my Apple wallet so I wouldn’t have to carry around the physical card. Why are you going to tell people that you support Apple wallet, if you don’t? Also, it’s not that hard to support Apple wallet. I’ve seen plenty of app with less than two stars able to support their ID cards in Apple wallet. Why can’t a multi-billion dollar company manage to do it?!
  • Jul 19, 2021

    By Dialtone1030 Jones
    I can see why it has so many poor reviews. Tried to set up profile 4 times. Every time I tried to save my security question it kicked me out of the app. entirely. This is an app that's supposed to help with health issues and it seems nearly unusable.
  • Jul 24, 2021

    By Te Hu
    Login issues and you keep updating that app and not improving anything. Why do I have to constantly update my app. It is not user friendly at all.
  • Irritated and going back to a paper card. Mar 24, 2020

    By Dboyes99
    It’s nice that Anthem is trying new ideas, but this is one of the worst user interfaces I’ve ever seen, and it’s very frustrating to use or guess what to do next. First, I have no interest in having a conversation with an app. There are a strictly limited number of things this app needs to do: show me my ID card, show me my claims and pharmacy info, show me what I owe and give me a way to pay it without switching to another app, and request a callback to handle anything more complicated. KISS design needs 4 buttons to do the above. The ID card function needs to store the card locally so you don’t have to be constantly connected to show some office admin your current insurance info. This version makes me guess what a not very well trained AI is looking for and then have an extended discussion with the app to get any useful information while you’re standing at a window. Suggestion for developers: make a point to stand on one leg with crutches and no weight allowed on the other foot, or put your arm in a sling with nothing to hang onto while trying to find your ID card without assistance; you’ll get the picture quickly why that this app is not an improvement. Automatic fail if you fall or unbalance yourself - and then we’ll talk. The previous version was simple to operate and it worked far better. I’ll use this one since I’m forced to, but you need to rethink the design.
  • Jul 28, 2021

    By Julia Martinez
    Awful to navigate. Does not show all claims. Not useful when everything I need to see isn't in the app. Fix it please.
  • Doesn’t have all the info I need Aug 11, 2020

    By CLRV99
    I’m not really interested in talking to this app. Yes I can see my insurance card and my current medical claims but I cannot see anything about my dental plan at all. The old app used to have both my medical and dental information. It provides the plan benefits but not the actual claims. We used it for dental so I know it should show up there by now. Also, when I search for care and cost finder, my dentist doesn’t even show up. I was just trying to find her information and I found her before on the old app but now it’s no results found. Also, I have something like a stipend that my job gives me and the old app used to show this and this app doesn’t show it. I get a lot of contact the hotline messages over information I had access to with the old app. I’d prefer to use the old app. I might as well just use the actual card and call the number since that’s what it tells me anyway. I hope this app improves.
  • MOVE DASHBOARD TO ITS OWN APP! May 22, 2021

    By Holiday1328
    Update-took away a star considering the dashboard does NOT update like it should. I sent an email to the SydneyAnthem email. I have stayed at 5 days of 5k steps for an extra two days despite doing over 5k today & yesterday. I login each night to sync the information. The steps update but the badge info still shows the same number… Please…please…please…move the dashboard to its own app!! It’s a great app, but I think it would be nice to have the health dashboard part on its own app. I think having it combined with insurance claims/benefits information overloads it to a degree. Not sure if that has lead to an issue where paper EOBs have gone out despite the fact I have been set to paperless for several years…which unfortunately lead to a financial penalty for paper. There also is not an option on the login of remember my username/password which does not allow for touch ID to be used.

What’s Groovy

What’s Subpar

Want more reviews? Sign up for free to get all-access!

As well as curated coupons daily to your inbox. Save up to 90% on Apps & Games.

We will never share or sell your data with third parties. You can opt out anytime.

Loading...