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Sydney Health

Sydney Health

Anthem & Affiliates

Anthem/Empire health plan info

4.7 Ratings 68K+ Reviews 500K+ Downloads

Ratings & Reviews

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  • img Community

    Worst Ap ever invented Jan 16, 2021

    By Lee Hunt
    I can’t tell you how many times I have tried to register. Tells me I am already registered when I’m not. I have called the help line numerous times and they are no help. Now every time I try to register it completely throws me out. Not impressed!!! You would think the “help line” would be aware of these problems. Needs MUCH improvement.
  • img Community

    Apparently the recent update messed up everything Jan 16, 2021

    By Angela Cervantes
    In all fairness, to people saying the 5 stars couldn't be legit, they WERE legit. I have used this app for well over a year and was pretty impressed with being able to use it to reorder specialty scripts and pay bills. However upon trying to log in yesterday, I keep getting kicked out to the log in page. I uninstalled and reinstalled and it's still having issues. After so many days crashing, anthem needs to reevaluate their app and fix their bugs. Hopefully they will.
  • Fantastic & User Friendly Apr 30, 2020

    By JMATT79
    Sydney Health is an upgrade to the Anthem Anywhere App. It’s streamlined and interactive. It can be used at home or on-the-go and with the cute little Sydney interactive helper it makes the app kind of fun to use too. Anthem BCBS has definitely taken consumer feedback and improved their product. If your plan comes with pharmacy then the pharmacy is right there and you can order your scripts through the app as well as set up your auto refill/auto pay. You can save your payment information, view and print your ID card as well as fax or email a copy of your card to your doctor’s office BEFORE you arrive for your appointment. Finding a doctor is easy, searching claims is easy as well as keeping track of your deductible and out of pocket totals for the year. It’s got everything. I highly recommend the app.
  • App crashes when I attempt to download ID card Dec 14, 2019

    By Jgmac68
    The app has been buggy since I switched over to it. Today, while in the ER, I couldn’t access the card (I couldn’t find my physical card - I’ve never lost a card ever (I’m 51)) and had to call a family member to scan and send a photo of their card. Update: just tried again and got an error message reference #NHMNYMCD, app version 1.012. I manage software development teams (Agile) in my company and I know the type of business/user testing required before an app or version is released. I’m assuming that an update in soon to be released. If not, this would be a hard fail.
  • Apr 16, 2021

    By Peter Vermilye
    Seems a bit clunky at times. Hard to figure out how to reimburse providers and even harder to figure out how to indicate a provider was already paid. Would be nice to have some way to link a credit card payment to a provider's bill. Would also be nice to see a copy of a cleared check made to a provider for disputes.
  • More information should be included in the app Oct 5, 2020

    By LauraLaine02
    The app it doesn't have details on coverage. You can't find out exactly what is it or is not covered, the amount of coinsurance and co-pays etc. You have to instead go to the full website to get that information. I wish the app had everything and I didn't have to visit the full website so frequently. Also, when searching for care through the app it does tell you who is in network but it does not tell you if they require a referral or a prior authorization. Again you have to go to the full website to get that information. I found this out the hard way when I found an acupuncturist through the app, after my appointment and she told me that her service was not covered by my insurance. I thought that was strange because I had found her through the app, but come to find out I need prior authorization to do acupuncture. I think this could be improved.
  • My impressions after first use of S/W on iPad... immature Aug 20, 2020

    By JAHO2011
    Screen rotation - Not supported. Only portrait mode. Not good when using a keyboard. Login screen - I need to context switch to pick up name and password from my pwd manager. Tool prevents context switching from keyboard (cmd+tab). When context switching with home button, this app deletes anything typed into name and password fields. This forces me to type name and password, which is not at all secure, as people can see what you are typing if you are in public. Plan Usage Screen - Some silly little symbol (Sydney ?) on lower right corner of screen is covering the last entry under Claims. Plan Usage Screen - Claims Screen - Lack of useful information. There are $ amounts with no description. Context Switching away from the app for a couple seconds results in a forced-logged out. Buttons pop up in arbitrary and inconsistent places. For example, I had an error messages appear at bottom of screen. To cancel out of it and make any forward progress, I had to hit a little cancel button that appears at the top/center of the screen. What is this Whack-a-mole ? The web site works better.
  • Apr 23, 2021

    By Jairo Castillo
    Unfortunately my husband took my wallet accidentally this morning and I had an emergency, I saw my doctor's and this app saved my life. By easily loging and allow me to show my new insurance I'd card to my providers. Sydney a partnership with Anthem BlueCross thanks.
  • Definite improvement over the last app Aug 31, 2019

    By insaineyesay
    This improved app is MUCH smoother, snappier, and native feeling over the previous app. The colors are nice and the new chat feature is actually kind of awesome. I imagine new learning capabilities and responses will come from that AI in the releases to come. Now I can just type what I want to do in the chat rather than pressing buttons, looking everywhere to find it. Really cool. The development team at anthem has stepped it up BIG time. Great job! I’ll admit I’m looking forward to all of the new features and integrations that will be coming in the future. Again. Great job Anthem.
  • EDIT: Very handy app that works well most of the time Feb 9, 2021

    By Firebane25
    I have used this app ever since its launch, and on the whole it’s very handy. Having a digital ID on hand and quick access to my HSA details are really appreciated, and while it occasionally has some server hiccups that manifest in blank screens and errors, most of the time it has suited my needs and gotten the job done. The developers are actively improving the app regularly, as well — my original review was pretty scathing, but they reached out to me shortly after and informed me that the technical issues I had faced had been solved, and indeed they have been. If you have Anthem coverage, this is a nice utility to have on your phone.
  • Fantastic & User Friendly Apr 30, 2020

    By JMATT79
    Sydney Health is an upgrade to the Anthem Anywhere App. It’s streamlined and interactive. It can be used at home or on-the-go and with the cute little Sydney interactive helper it makes the app kind of fun to use too. Anthem BCBS has definitely taken consumer feedback and improved their product. If your plan comes with pharmacy then the pharmacy is right there and you can order your scripts through the app as well as set up your auto refill/auto pay. You can save your payment information, view and print your ID card as well as fax or email a copy of your card to your doctor’s office BEFORE you arrive for your appointment. Finding a doctor is easy, searching claims is easy as well as keeping track of your deductible and out of pocket totals for the year. It’s got everything. I highly recommend the app.
  • App crashes when I attempt to download ID card Dec 14, 2019

    By Jgmac68
    The app has been buggy since I switched over to it. Today, while in the ER, I couldn’t access the card (I couldn’t find my physical card - I’ve never lost a card ever (I’m 51)) and had to call a family member to scan and send a photo of their card. Update: just tried again and got an error message reference #NHMNYMCD, app version 1.012. I manage software development teams (Agile) in my company and I know the type of business/user testing required before an app or version is released. I’m assuming that an update in soon to be released. If not, this would be a hard fail.
  • Apr 16, 2021

    By Peter Vermilye
    Seems a bit clunky at times. Hard to figure out how to reimburse providers and even harder to figure out how to indicate a provider was already paid. Would be nice to have some way to link a credit card payment to a provider's bill. Would also be nice to see a copy of a cleared check made to a provider for disputes.
  • More information should be included in the app Oct 5, 2020

    By LauraLaine02
    The app it doesn't have details on coverage. You can't find out exactly what is it or is not covered, the amount of coinsurance and co-pays etc. You have to instead go to the full website to get that information. I wish the app had everything and I didn't have to visit the full website so frequently. Also, when searching for care through the app it does tell you who is in network but it does not tell you if they require a referral or a prior authorization. Again you have to go to the full website to get that information. I found this out the hard way when I found an acupuncturist through the app, after my appointment and she told me that her service was not covered by my insurance. I thought that was strange because I had found her through the app, but come to find out I need prior authorization to do acupuncture. I think this could be improved.
  • My impressions after first use of S/W on iPad... immature Aug 20, 2020

    By JAHO2011
    Screen rotation - Not supported. Only portrait mode. Not good when using a keyboard. Login screen - I need to context switch to pick up name and password from my pwd manager. Tool prevents context switching from keyboard (cmd+tab). When context switching with home button, this app deletes anything typed into name and password fields. This forces me to type name and password, which is not at all secure, as people can see what you are typing if you are in public. Plan Usage Screen - Some silly little symbol (Sydney ?) on lower right corner of screen is covering the last entry under Claims. Plan Usage Screen - Claims Screen - Lack of useful information. There are $ amounts with no description. Context Switching away from the app for a couple seconds results in a forced-logged out. Buttons pop up in arbitrary and inconsistent places. For example, I had an error messages appear at bottom of screen. To cancel out of it and make any forward progress, I had to hit a little cancel button that appears at the top/center of the screen. What is this Whack-a-mole ? The web site works better.
  • Apr 23, 2021

    By Jairo Castillo
    Unfortunately my husband took my wallet accidentally this morning and I had an emergency, I saw my doctor's and this app saved my life. By easily loging and allow me to show my new insurance I'd card to my providers. Sydney a partnership with Anthem BlueCross thanks.
  • Definite improvement over the last app Aug 31, 2019

    By insaineyesay
    This improved app is MUCH smoother, snappier, and native feeling over the previous app. The colors are nice and the new chat feature is actually kind of awesome. I imagine new learning capabilities and responses will come from that AI in the releases to come. Now I can just type what I want to do in the chat rather than pressing buttons, looking everywhere to find it. Really cool. The development team at anthem has stepped it up BIG time. Great job! I’ll admit I’m looking forward to all of the new features and integrations that will be coming in the future. Again. Great job Anthem.
  • EDIT: Very handy app that works well most of the time Feb 9, 2021

    By Firebane25
    I have used this app ever since its launch, and on the whole it’s very handy. Having a digital ID on hand and quick access to my HSA details are really appreciated, and while it occasionally has some server hiccups that manifest in blank screens and errors, most of the time it has suited my needs and gotten the job done. The developers are actively improving the app regularly, as well — my original review was pretty scathing, but they reached out to me shortly after and informed me that the technical issues I had faced had been solved, and indeed they have been. If you have Anthem coverage, this is a nice utility to have on your phone.
  • Have NEVER been able to log on successfully. May 26, 2020

    By Dummblonde
    This is a VERY frustrating App. They claim that I have already accessed it, and yet it denies me access every time I try to log on. Says that my plan may not be valid and yet I know for certain that it is valid. My option is to call “customer service” but that is an ugly wait time and frustrating experience that I am not looking forward to. Frankly, I have gone without healthcare questions being answered, just so that I didn’t have to deal with this. What a great deal!
  • Seems Fine Dec 10, 2019

    By sam_mcguire
    I saw a lot of 1 star reviews with some serious hate for this app which made me nervous. The old app I was using is gone and a message popped up saying I had to switch to this one, which is the only issue I had at all. Once I downloaded it, things worked at least as good as before and I was able to do all of my normal tasks in the app. It didn’t crash. It was pretty quick. Nothing seemed off. So either the app was fixed or the negative reviews have some grudge. I am a college professor and don’t work for the company and I have zero invested in the app. I just want to make sure an honest review gets posted.
  • img Community

    Worst Ap ever invented Jan 16, 2021

    By Lee Hunt
    I can’t tell you how many times I have tried to register. Tells me I am already registered when I’m not. I have called the help line numerous times and they are no help. Now every time I try to register it completely throws me out. Not impressed!!! You would think the “help line” would be aware of these problems. Needs MUCH improvement.
  • img Community

    Apparently the recent update messed up everything Jan 16, 2021

    By Angela Cervantes
    In all fairness, to people saying the 5 stars couldn't be legit, they WERE legit. I have used this app for well over a year and was pretty impressed with being able to use it to reorder specialty scripts and pay bills. However upon trying to log in yesterday, I keep getting kicked out to the log in page. I uninstalled and reinstalled and it's still having issues. After so many days crashing, anthem needs to reevaluate their app and fix their bugs. Hopefully they will.
  • HSA Glitches All Day Jan 15, 2020

    By Hadhighhopes898
    I loved the Anthem website and used it all the time for Bill Pay with my HSA account. I downloaded this app and now it has taken 3 calls to Customer Service to get this basic task done. I needed to ‘pay myself’ with my HSA to resolve a balance this week with a provider so I can have a procedure done. I went through the normal steps on Friday January 10th. I log in yesterday and it says it was denied although I had more than enough in there. I tried it again, same transaction. Got all the way to the end screen saying “submitted”. Checked back about an hour later (typically when I do this, it takes the funds out of my balance within seconds), funds were all still there. I look in pending transactions and my recent bill pay submission isn’t there. I waited and checked back today- it’s like it never happened. This app allows you to go all the way to the submit screen, submit it, tells you you’re all set, but meanwhile is doing absolutely nothing. I called customer service and they were dumbfounded, telling me “oh if it said you submitted it then you did but I don’t see it here. Can you do it on the phone with me now? It should show up in real time.” I go through all of the steps for a third time, nothing shows up. No pending transaction. I have no HSA card or time to wait for one to be sent so I may have to move my procedure because of this weird glitch where it won’t let me do a basic task.
  • Apr 23, 2021

    By cynthia johnson
    This app is worthless. All I get is a "bubble" on my screen that says "how can I help you" but gives me no way to respond. I click on it , nothing happens. Extremely frustrating. I have tried signing onto the insurance's web site, but constantly get the message that my password is wrong. (Even after going through the steps and changing it.)
  • Apr 21, 2021

    By jj pro
    Very sluggish app and not responsive. Won't show list of doctors available in my area. Simply put, this app doesn't work. Apparently the developers have never used it, and it is clear they don't care that it doesn't work. They only provide users with the same boilerplate reply. They just don't care. Don't bother using this app. It is worthless.
  • Irritated and going back to a paper card. Mar 24, 2020

    By Dboyes99
    It’s nice that Anthem is trying new ideas, but this is one of the worst user interfaces I’ve ever seen, and it’s very frustrating to use or guess what to do next. First, I have no interest in having a conversation with an app. There are a strictly limited number of things this app needs to do: show me my ID card, show me my claims and pharmacy info, show me what I owe and give me a way to pay it without switching to another app, and request a callback to handle anything more complicated. KISS design needs 4 buttons to do the above. The ID card function needs to store the card locally so you don’t have to be constantly connected to show some office admin your current insurance info. This version makes me guess what a not very well trained AI is looking for and then have an extended discussion with the app to get any useful information while you’re standing at a window. Suggestion for developers: make a point to stand on one leg with crutches and no weight allowed on the other foot, or put your arm in a sling with nothing to hang onto while trying to find your ID card without assistance; you’ll get the picture quickly why that this app is not an improvement. Automatic fail if you fall or unbalance yourself - and then we’ll talk. The previous version was simple to operate and it worked far better. I’ll use this one since I’m forced to, but you need to rethink the design.
  • May 4, 2021

    By Hank Cole
    Unsurprisingly, there are tons of issues including that the page displaying their customer support phone number doesn't work. Devliers bill notifications days after they are due. Generally terrible app to mirror Anthems terrible service.
  • Doesn’t have all the info I need Aug 11, 2020

    By CLRV99
    I’m not really interested in talking to this app. Yes I can see my insurance card and my current medical claims but I cannot see anything about my dental plan at all. The old app used to have both my medical and dental information. It provides the plan benefits but not the actual claims. We used it for dental so I know it should show up there by now. Also, when I search for care and cost finder, my dentist doesn’t even show up. I was just trying to find her information and I found her before on the old app but now it’s no results found. Also, I have something like a stipend that my job gives me and the old app used to show this and this app doesn’t show it. I get a lot of contact the hotline messages over information I had access to with the old app. I’d prefer to use the old app. I might as well just use the actual card and call the number since that’s what it tells me anyway. I hope this app improves.
  • May 5, 2021

    By Arden Pryor
    I use this app for my dental insurance and it's absolute rubbish. Really makes me glad I use Oscar for my main medical insurance. This app is buggy and never works. Makes me consider leaving Blue Anthem.
  • May 2, 2021

    By Sean Purcell
    Two tiny problems: 1. Worst name ever. I was searching for an Anthem Blue Cross app. Apparently this is it? 2. Can't sign in. The Anthem site said this is the app to use, but it won't take my Anthem username and password.
  • img Community

    Worst Ap ever invented Jan 16, 2021

    By Lee Hunt
    I can’t tell you how many times I have tried to register. Tells me I am already registered when I’m not. I have called the help line numerous times and they are no help. Now every time I try to register it completely throws me out. Not impressed!!! You would think the “help line” would be aware of these problems. Needs MUCH improvement.
  • img Community

    Apparently the recent update messed up everything Jan 16, 2021

    By Angela Cervantes
    In all fairness, to people saying the 5 stars couldn't be legit, they WERE legit. I have used this app for well over a year and was pretty impressed with being able to use it to reorder specialty scripts and pay bills. However upon trying to log in yesterday, I keep getting kicked out to the log in page. I uninstalled and reinstalled and it's still having issues. After so many days crashing, anthem needs to reevaluate their app and fix their bugs. Hopefully they will.

No reviews available

  • Fantastic & User Friendly Apr 30, 2020

    By JMATT79
    Sydney Health is an upgrade to the Anthem Anywhere App. It’s streamlined and interactive. It can be used at home or on-the-go and with the cute little Sydney interactive helper it makes the app kind of fun to use too. Anthem BCBS has definitely taken consumer feedback and improved their product. If your plan comes with pharmacy then the pharmacy is right there and you can order your scripts through the app as well as set up your auto refill/auto pay. You can save your payment information, view and print your ID card as well as fax or email a copy of your card to your doctor’s office BEFORE you arrive for your appointment. Finding a doctor is easy, searching claims is easy as well as keeping track of your deductible and out of pocket totals for the year. It’s got everything. I highly recommend the app.
  • App crashes when I attempt to download ID card Dec 14, 2019

    By Jgmac68
    The app has been buggy since I switched over to it. Today, while in the ER, I couldn’t access the card (I couldn’t find my physical card - I’ve never lost a card ever (I’m 51)) and had to call a family member to scan and send a photo of their card. Update: just tried again and got an error message reference #NHMNYMCD, app version 1.012. I manage software development teams (Agile) in my company and I know the type of business/user testing required before an app or version is released. I’m assuming that an update in soon to be released. If not, this would be a hard fail.
  • Apr 23, 2021

    By Jairo Castillo
    Unfortunately my husband took my wallet accidentally this morning and I had an emergency, I saw my doctor's and this app saved my life. By easily loging and allow me to show my new insurance I'd card to my providers. Sydney a partnership with Anthem BlueCross thanks.
  • Definite improvement over the last app Aug 31, 2019

    By insaineyesay
    This improved app is MUCH smoother, snappier, and native feeling over the previous app. The colors are nice and the new chat feature is actually kind of awesome. I imagine new learning capabilities and responses will come from that AI in the releases to come. Now I can just type what I want to do in the chat rather than pressing buttons, looking everywhere to find it. Really cool. The development team at anthem has stepped it up BIG time. Great job! I’ll admit I’m looking forward to all of the new features and integrations that will be coming in the future. Again. Great job Anthem.
  • Have NEVER been able to log on successfully. May 26, 2020

    By Dummblonde
    This is a VERY frustrating App. They claim that I have already accessed it, and yet it denies me access every time I try to log on. Says that my plan may not be valid and yet I know for certain that it is valid. My option is to call “customer service” but that is an ugly wait time and frustrating experience that I am not looking forward to. Frankly, I have gone without healthcare questions being answered, just so that I didn’t have to deal with this. What a great deal!
  • Device Integration Screen? Jan 3, 2020

    By AppleDVG001
    The latest app update release notes implies I should be able sync with my Apple Watch. Either update the app to actually do this, or revise your release notes to accurately state what it does and does not do. Your developer response seems to be consistent with your other developer responses. I have synced my Apple Watch with other apps, so I know how to do it. Your app simply has no integration with HealthKit (Sydney does not show up in the Health app, in the Apple Watch app, not in various privacy settings, etc. ).
  • So much better!!! Sep 1, 2019

    By inndem
    Really great job! This is WAY better than the old Empire BCBS app! Consolidating the BCBSs under one app is a great move - easier for patients, and it's easier and more efficient for you to provide a unified user experience! It's snappy, visually appealing, easy to use and to navigate. Sydney is still a little limited in dialog options - she doesn't recognize/ know how to respond to things like "thanks" yet, but I'm sure she'll get there eventually 😉
  • Sydney - User Friendly May 15, 2020

    By DSJ1958
    Sydney is the most user friendly health carrier application I have ever used. It is easy to navigate through the different departments for whatever you need. I like the buttons at the bottom for quick access and the pharmacy mail order section always has my Rx refills ready and sent to me on Auto Refill. Definitely an A+ rating from me!! 😃
  • Great App Apr 29, 2021

    By AliB829
    I love having access to my insurance benefits and information right on my phone. I’ve looked up my or my kids’ insurance cards, searched for providers, claim status, benefits coverage, and used live chat to ask questions. Super helpful in keeping up with insurance that I’ve learned is necessary in healthcare today with issues I’ve had with insurance claims and billing.
  • A fantastic leap forward!! Oct 20, 2019

    By deleting-it
    Finally a health plan company that is trying to reinvent with the customer in mind. What I really like is the navigation free approach. Rather than having to wade through endless navigation I get to just type what I want and it brings the information to me in a clean and user friendly way. This is a huge first step in the right direction….THANK YOU!!!
  • My impressions after first use of S/W on iPad... immature Aug 20, 2020

    By JAHO2011
    Screen rotation - Not supported. Only portrait mode. Not good when using a keyboard. Login screen - I need to context switch to pick up name and password from my pwd manager. Tool prevents context switching from keyboard (cmd+tab). When context switching with home button, this app deletes anything typed into name and password fields. This forces me to type name and password, which is not at all secure, as people can see what you are typing if you are in public. Plan Usage Screen - Some silly little symbol (Sydney ?) on lower right corner of screen is covering the last entry under Claims. Plan Usage Screen - Claims Screen - Lack of useful information. There are $ amounts with no description. Context Switching away from the app for a couple seconds results in a forced-logged out. Buttons pop up in arbitrary and inconsistent places. For example, I had an error messages appear at bottom of screen. To cancel out of it and make any forward progress, I had to hit a little cancel button that appears at the top/center of the screen. What is this Whack-a-mole ? The web site works better.
  • EDIT: Very handy app that works well most of the time Feb 9, 2021

    By Firebane25
    I have used this app ever since its launch, and on the whole it’s very handy. Having a digital ID on hand and quick access to my HSA details are really appreciated, and while it occasionally has some server hiccups that manifest in blank screens and errors, most of the time it has suited my needs and gotten the job done. The developers are actively improving the app regularly, as well — my original review was pretty scathing, but they reached out to me shortly after and informed me that the technical issues I had faced had been solved, and indeed they have been. If you have Anthem coverage, this is a nice utility to have on your phone.
  • Seems Fine Dec 10, 2019

    By sam_mcguire
    I saw a lot of 1 star reviews with some serious hate for this app which made me nervous. The old app I was using is gone and a message popped up saying I had to switch to this one, which is the only issue I had at all. Once I downloaded it, things worked at least as good as before and I was able to do all of my normal tasks in the app. It didn’t crash. It was pretty quick. Nothing seemed off. So either the app was fixed or the negative reviews have some grudge. I am a college professor and don’t work for the company and I have zero invested in the app. I just want to make sure an honest review gets posted.
  • Crashing Feb 27, 2021

    By PMH
    I used to use the app regularly, and while it’s not perfect, I did find it very useful. But now, whenever I try to open it, it crashes. I’ve even tried uninstalling it and reinstalling, and restarting the phone, but when I go to the App Store, it just gives me the option of opening it, even though I cannot find the app anywhere on my phone. HELP!! UPDATE - The new update fixed everything! I only gave it 4 stars because nothing is perfect!!! THANK YOU for listening to the reviews!
  • App appears to have updated successfully Feb 19, 2021

    By Bill12894567
    Updated from previous one star review: The developer reached out to me and explained the app had been updated again. I downloaded and it works fine now. Apparently, there had been an issue with iPhone 6. It’s a little slow, but I was able to access all the features.
  • V 3.6.1 Feedback Dec 9, 2020

    By Rad050
    Currently, I cannot search through my claims by facility or provider name. Today, I received an updated EOB for an 8 month old claim, but have to scroll through the last 8 months to find the claim! It would be much easier if I could just type in the facility and be taken to all claims that fit the search criteria.
  • Just needs Apple Wallet integration Feb 4, 2021

    By Sharney096
    I was a Humana customer before and Anthem’s app is so much better! Much easier to navigate and the find information you need. The only thing that Anthem doesn’t have is the ability to keep your insurance card in Apple Wallet, which I found very convenient before.
  • Nice App, but recent update does not remember Face ID on iPhone 11pro Apr 2, 2021

    By GSE BBCC
    Update: Recent updates to the app corrected the issue. Thank you. —— Nice app and some great feature updates along the way, but the latest release does not remember Face ID, and I have to login with name / pass each time, despite having Face ID set on. I have tried toggling the setting, I also changed my password and the app knew to ask me to re-enable Face ID. It worked once and the subsequent times it asked my to use my user / password.... previously it always worked like a charm.
  • Apr 16, 2021

    By Peter Vermilye
    Seems a bit clunky at times. Hard to figure out how to reimburse providers and even harder to figure out how to indicate a provider was already paid. Would be nice to have some way to link a credit card payment to a provider's bill. Would also be nice to see a copy of a cleared check made to a provider for disputes.
  • More information should be included in the app Oct 5, 2020

    By LauraLaine02
    The app it doesn't have details on coverage. You can't find out exactly what is it or is not covered, the amount of coinsurance and co-pays etc. You have to instead go to the full website to get that information. I wish the app had everything and I didn't have to visit the full website so frequently. Also, when searching for care through the app it does tell you who is in network but it does not tell you if they require a referral or a prior authorization. Again you have to go to the full website to get that information. I found this out the hard way when I found an acupuncturist through the app, after my appointment and she told me that her service was not covered by my insurance. I thought that was strange because I had found her through the app, but come to find out I need prior authorization to do acupuncture. I think this could be improved.
  • Okay-ish app Jul 29, 2020

    By ashkat77
    This app is fine, works for me. My only gripe is that it FORCES you to download any new updates before even letting you into the app if you haven't logged into it in a while. NO other apps I know of do this. What if I'm in the hospital with barely any service and have to show my insurance card on the app? But then I CAN'T because the app won't let me get past the pop-up to update?? That is some dangerous stuff. This app is the last app that should be forcing this kind of stuff. I know darn well I can see my card and claims just fine regardless of any new updates needed. Please fix that BS.
  • Two issues May 13, 2020

    By Conwayquilts
    1. Wanted to text with a doctor. Put in my info, paid for the visit and I wait and I wait and I wait. When I go to frequently asked questions, I see doctors are available 11 am to 11 pm ET. I logged the visit at 9:20 am. It would be nice instead of saying the doctor will be with you shortly to let my know the hours BEFORE I pay! 2. Wanted to provide feedback via the app but when I select the topic/department for my topic, the select button isn’t on that screen and I can’t scroll down to click it.
  • Why does it only work on iPhones? Mar 3, 2020

    By Bayleaf312
    I like this app on my phone, and have used it several times. However, since I can no longer use the Anthem app on my iPad, I would like to have Sydney there as well. The only compatibility issue seems to be running iOS 11.0 or later. I have the new iPad 7, which runs iOS 13, yet I still can’t use the app. I hope there’s another Sydney available for iPads one of these days.
  • Why is this called Sydney. Isn't it the Anthem app? Sep 23, 2020

    By Somebody839402
    Most people will be super confused when they search for the Anthem app and what they see is Syndey. Normal customer response: "Weird why did this Sydney app come up? I guess I'll scroll down and see if can find the Anthem app..." Probably not a good marketing decision. Most people don't know about the Sydney bot, since it isn't well known like Siri or Google Assistant.
  • Good Start, Needs Full Build Our Nov 18, 2019

    By Mattyj2010
    Excited about this. The parts that are working function much better than previous Anthem/Blue Cross apps. UI is beautiful. Layout is nice. AI/chat feature has ton of potential. Will be better once other features are built out (pharmacy, estimate cost, find care, view benefits). For now, all I can really do is view claims and access my ID cards. Would be better if: - I COULD ADD MY ID CARD TO APPLE WALLET. Almost silly at this point that you can’t given the number of health care providers that have this working - Allow me to hide/remove some of the “how to use Sydney” stuff from home tab once I know what I’m doing
  • Seems nice...enough? Feb 16, 2020

    By bravoechofoxtrot
    I started a new job recently and thus began the process of setting up my insurance. Per the Anthem desktop site I wouldn’t be receiving a physical card (but could print one), so I checked out this app. I understand the “not sending out cards” issue, but why not have the digital card be compatible with Apple Wallet?
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    Apparently the recent update messed up everything Jan 16, 2021

    By Angela Cervantes
    In all fairness, to people saying the 5 stars couldn't be legit, they WERE legit. I have used this app for well over a year and was pretty impressed with being able to use it to reorder specialty scripts and pay bills. However upon trying to log in yesterday, I keep getting kicked out to the log in page. I uninstalled and reinstalled and it's still having issues. After so many days crashing, anthem needs to reevaluate their app and fix their bugs. Hopefully they will.
  • HSA Glitches All Day Jan 15, 2020

    By Hadhighhopes898
    I loved the Anthem website and used it all the time for Bill Pay with my HSA account. I downloaded this app and now it has taken 3 calls to Customer Service to get this basic task done. I needed to ‘pay myself’ with my HSA to resolve a balance this week with a provider so I can have a procedure done. I went through the normal steps on Friday January 10th. I log in yesterday and it says it was denied although I had more than enough in there. I tried it again, same transaction. Got all the way to the end screen saying “submitted”. Checked back about an hour later (typically when I do this, it takes the funds out of my balance within seconds), funds were all still there. I look in pending transactions and my recent bill pay submission isn’t there. I waited and checked back today- it’s like it never happened. This app allows you to go all the way to the submit screen, submit it, tells you you’re all set, but meanwhile is doing absolutely nothing. I called customer service and they were dumbfounded, telling me “oh if it said you submitted it then you did but I don’t see it here. Can you do it on the phone with me now? It should show up in real time.” I go through all of the steps for a third time, nothing shows up. No pending transaction. I have no HSA card or time to wait for one to be sent so I may have to move my procedure because of this weird glitch where it won’t let me do a basic task.
  • Terrible on Phone Sep 11, 2020

    By RikNem
    I got this app for my college-aged daughter so that she could find care in her college town. But, whenever I or she visits the “find care” spyglass at the bottom of the page, it brings up a screen that is clearly meant for a web browser, not this app. Worse, the screen doesn’t scale to fit the screen of an iPhone 8 or 11, so you cannot read the choices you are selecting. It is useless for finding care. It does a decent job viewing claims, viewing your insurance card, etc. (although my phone won’t fit into the card scanner at my physician’s office, so I still need the physical card), but until the find care option is fixed, the app doesn’t work.
  • Not quite there yet... Apr 28, 2021

    By davidnky
    Seems buggy! Hope someone reads this. 1) the annoying robot assistant at bottom of screen and feedback tab on the right side takes away precious space needed to see more data on smartphone screen 2) When checking rx mail order claims, you can click USPS tracking number to view status. However, theres no way to return to the rx screen you had been on. You cannot click PHARMACY at bottom, have to go to main screen, then back to rx and apply filters. 3) if you have several claims, sometimes claims load times out and you have to try again. 4) no need to show dob for patient when viewing medical claims. I know who’s insured on my policy and their listed name suffices; show PROCESS date or direct link to launch eob pdf (in safari or preserve session if with app to prevent bullet#2 5) the ID card saved to apple wallet isn’t a replica of the ID card, just abbreviated details 6) I should be able to see an ID card for every insured member under my policy in the wallet
  • Terrible functionality Aug 11, 2020

    By Ehenrie
    I honestly hate this app. It seems to have an update every time I open it, and every time I do an update I don’t see any improvements. The care finder is awful. Once you select a doctor to view more details you can’t navigate back to the list to choose someone else. You have to start over. The phone numbers should be click to call but instead you have to key them in which requires going in and out of the app. I also just called a dr listed under a speciality to find out that dr isn’t actually that particular type of specialist. Thanks Anthem and developers for a very subpar app.
  • Poor UX Sep 8, 2020

    By beckyphan
    I was required to update the app and after doing so, when utilizing the find care tab, the display is not sized correctly or responsive to portrait/landscape mode. The first q opens up my keyboard yet also seems to show dropdown menus that I cannot read because they are so far left on my screen. I looked in the settings tab to try to submit my screenshots and feedback, but there is nowhere to submit feedback. I used their Sydney chatbot to ask “feedback” and it couldn’t understand. Surprised this viewing size/display got past QA phase. A key feature of this app is now rendered useless due to this UX error.
  • Needs Improvement May 28, 2020

    By Civil Retort
    To start, I want to note that Anthem CSRs are not aware that we patients have access to this app. In the words of one CSR, “they don’t keep us updated either”. As for the app, I’ve only just begun using it, but I already see issues. Upon opening the app on, orientation is fixed to portrait, making using the app on an iPad with keyboard impossible (unless you turn your sideways). Additionally, the find provider function is throwing errors and other functions lag in response. This app shows promise, the developer has more work to do on it.
  • Too many updates!! Jul 31, 2020

    By Valr0001
    This app doesn’t let you continue unless you update it, and it seems like every single time I try to open the app it needs to be updated. It’s very frustrating especially when you were checking into a doctors office and can’t get access to your ID cards because you need to update the app!! Wish the developer would just wait until they actually had updates and then push out the mandatory update, instead of making every single update mandatory.
  • Good for managing coverage but doesn’t connect to Health App Jan 7, 2020

    By John Soultrane
    Anthem/Blue cross offers incentives to be healthy and active through this app. I have an Apple Watch and use the health app and it won’t sync my data. I have installed and reinstalled the app several times. Clicking on app support doesn’t really help - just takes you to the help section for insurance coverage. My company recently switched to this from Humana and I miss it. Their app worked with the Health app. I can’t take advantage of this incentive program because of it and feel like I’m losing out.
  • Sydney app change not a good one!! Feb 10, 2021

    By Karmicgirl
    I just downloaded this app because Anthem ni longer opens but instead redirects you to app download site. This app is awful. So far have been unable to use because the FONT is so so huge that you to need to scroll for ever just to read a statement. Tried chatting with them but they are if not help. Downloaded twice as he suggested but remains the same. Unreadable n unusable. Based on what I’ve experienced so far, I can’t assess if it’s a good valuable app or not!!! Please fix this font problem.
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    Worst Ap ever invented Jan 16, 2021

    By Lee Hunt
    I can’t tell you how many times I have tried to register. Tells me I am already registered when I’m not. I have called the help line numerous times and they are no help. Now every time I try to register it completely throws me out. Not impressed!!! You would think the “help line” would be aware of these problems. Needs MUCH improvement.
  • Apr 23, 2021

    By cynthia johnson
    This app is worthless. All I get is a "bubble" on my screen that says "how can I help you" but gives me no way to respond. I click on it , nothing happens. Extremely frustrating. I have tried signing onto the insurance's web site, but constantly get the message that my password is wrong. (Even after going through the steps and changing it.)
  • Apr 21, 2021

    By jj pro
    Very sluggish app and not responsive. Won't show list of doctors available in my area. Simply put, this app doesn't work. Apparently the developers have never used it, and it is clear they don't care that it doesn't work. They only provide users with the same boilerplate reply. They just don't care. Don't bother using this app. It is worthless.
  • Irritated and going back to a paper card. Mar 24, 2020

    By Dboyes99
    It’s nice that Anthem is trying new ideas, but this is one of the worst user interfaces I’ve ever seen, and it’s very frustrating to use or guess what to do next. First, I have no interest in having a conversation with an app. There are a strictly limited number of things this app needs to do: show me my ID card, show me my claims and pharmacy info, show me what I owe and give me a way to pay it without switching to another app, and request a callback to handle anything more complicated. KISS design needs 4 buttons to do the above. The ID card function needs to store the card locally so you don’t have to be constantly connected to show some office admin your current insurance info. This version makes me guess what a not very well trained AI is looking for and then have an extended discussion with the app to get any useful information while you’re standing at a window. Suggestion for developers: make a point to stand on one leg with crutches and no weight allowed on the other foot, or put your arm in a sling with nothing to hang onto while trying to find your ID card without assistance; you’ll get the picture quickly why that this app is not an improvement. Automatic fail if you fall or unbalance yourself - and then we’ll talk. The previous version was simple to operate and it worked far better. I’ll use this one since I’m forced to, but you need to rethink the design.
  • May 4, 2021

    By Hank Cole
    Unsurprisingly, there are tons of issues including that the page displaying their customer support phone number doesn't work. Devliers bill notifications days after they are due. Generally terrible app to mirror Anthems terrible service.
  • Doesn’t have all the info I need Aug 11, 2020

    By CLRV99
    I’m not really interested in talking to this app. Yes I can see my insurance card and my current medical claims but I cannot see anything about my dental plan at all. The old app used to have both my medical and dental information. It provides the plan benefits but not the actual claims. We used it for dental so I know it should show up there by now. Also, when I search for care and cost finder, my dentist doesn’t even show up. I was just trying to find her information and I found her before on the old app but now it’s no results found. Also, I have something like a stipend that my job gives me and the old app used to show this and this app doesn’t show it. I get a lot of contact the hotline messages over information I had access to with the old app. I’d prefer to use the old app. I might as well just use the actual card and call the number since that’s what it tells me anyway. I hope this app improves.
  • May 5, 2021

    By Arden Pryor
    I use this app for my dental insurance and it's absolute rubbish. Really makes me glad I use Oscar for my main medical insurance. This app is buggy and never works. Makes me consider leaving Blue Anthem.
  • May 2, 2021

    By Sean Purcell
    Two tiny problems: 1. Worst name ever. I was searching for an Anthem Blue Cross app. Apparently this is it? 2. Can't sign in. The Anthem site said this is the app to use, but it won't take my Anthem username and password.
  • This app never works and always locks me out and you have to call a hotline to fix it. Jul 24, 2020

    By Sheepiegirlie
    Literally I’ve had to call their hotline so many times and get new passwords because even with two factor login I just get a “we encountered a problem” message and it usually only works for like one login after I wait on their hotline etc and then the next day it’s the same story. There is no explanation and I keep getting locked out. They always changed my password and even the correct one doesn’t work. How can I pay my bill because by the way their website is also garbage and just looks like an html error page from geo cities in 1997. At least there should be an online way to reset but no it’s just a phone number and you get to be on hold and then it never works anyway. I don’t even see how it’s possible for it to be this bad.
  • Horrible and useless Apr 20, 2021

    By splme2
    App Doesn’t provide the most basic info like nearby pharmacies in network (defaults to 50 miles - this is hardly nearby to anything. In my area I probably have 50 pharmacies within 3-5 miles but this app shows up with “doh we can’t find anything”) Hides basic usability items such as enter on login and has too much of their own pictures and content prioritized over the user’s basic questions. If you hit one of those screens you can’t get out and have to close and reopen and login again. Anyway tried using it two years ago and haven’t since but this latest update is, once again, a complete waste of my time - making any current symptoms worse. This app is not good for my health. Anthem’s online services are not good for my health. But obviously they are not a healthcare provider- they are an insurance company. That’s two different things

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