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Sydney Health

Sydney Health

Anthem & Affiliates

Anthem/Empire health plan info

4.7 Ratings 37K+ Reviews 100K+ Downloads

About Sydney Health

Anthem/Empire health plan info
see more about Sydney Health

Ratings & Reviews

4.7
37.0K+ Ratings
  1. 5
    83%
  2. 4
    11%
  3. 3
    3%
  4. 2
    1%
  5. 1
    3%
  • Fantastic & User Friendly Apr 30, 2020

    By JMATT79
    Sydney Health is an upgrade to the Anthem Anywhere App. It’s streamlined and interactive. It can be used at home or on-the-go and with the cute little Sydney interactive helper it makes the app kind of fun to use too. Anthem BCBS has definitely taken consumer feedback and improved their product. If your plan comes with pharmacy then the pharmacy is right there and you can order your scripts through the app as well as set up your auto refill/auto pay. You can save your payment information, view and print your ID card as well as fax or email a copy of your card to your doctor’s office BEFORE you arrive for your appointment. Finding a doctor is easy, searching claims is easy as well as keeping track of your deductible and out of pocket totals for the year. It’s got everything. I highly recommend the app.
    more
  • Sep 22, 2020

    By Abdullah
    Great resource but the app interface is a bit buggy on Android. Also prescription plan should take you to the express scripts apps instead of trying to sign in through Sydney app.
    more
  • Definite improvement over the last app Aug 31, 2019

    By insaineyesay
    This improved app is MUCH smoother, snappier, and native feeling over the previous app. The colors are nice and the new chat feature is actually kind of awesome. I imagine new learning capabilities and responses will come from that AI in the releases to come. Now I can just type what I want to do in the chat rather than pressing buttons, looking everywhere to find it. Really cool. The development team at anthem has stepped it up BIG time. Great job! I’ll admit I’m looking forward to all of the new features and integrations that will be coming in the future. Again. Great job Anthem.
    more
  • Jul 16, 2020

    By Mari Evans
    It does what it's supposed to, sure, but comes with an aggravating issue. I enabled fingerprint for logging in, and when I do I get an error that my password is incorrect. I log in with my password, the same one it says is incorrect, get the same error message, but it goes to my profile anyway. I logged in with the same credentials online without issue. It's a truly obnoxious glitch.
    more
  • Jul 29, 2020

    By Yashraj Arora
    I like the app, it gives all required info. One feedback is on the sydney logo that appears on the right bottom should be floating rather than fixed. Sometimes it is hiding the required info. Also there should be a place to provide feedback for the app. I could not find it and hence have given mine here.
    more
  • HSA Glitches All Day Jan 15, 2020

    By Hadhighhopes898
    I loved the Anthem website and used it all the time for Bill Pay with my HSA account. I downloaded this app and now it has taken 3 calls to Customer Service to get this basic task done. I needed to ‘pay myself’ with my HSA to resolve a balance this week with a provider so I can have a procedure done. I went through the normal steps on Friday January 10th. I log in yesterday and it says it was denied although I had more than enough in there. I tried it again, same transaction. Got all the way to the end screen saying “submitted”. Checked back about an hour later (typically when I do this, it takes the funds out of my balance within seconds), funds were all still there. I look in pending transactions and my recent bill pay submission isn’t there. I waited and checked back today- it’s like it never happened. This app allows you to go all the way to the submit screen, submit it, tells you you’re all set, but meanwhile is doing absolutely nothing. I called customer service and they were dumbfounded, telling me “oh if it said you submitted it then you did but I don’t see it here. Can you do it on the phone with me now? It should show up in real time.” I go through all of the steps for a third time, nothing shows up. No pending transaction. I have no HSA card or time to wait for one to be sent so I may have to move my procedure because of this weird glitch where it won’t let me do a basic task.
    more
  • Sep 22, 2020

    By Herman Armstrong
    Chat functions are sometimes hidden by other icons. Difficult to navigate and chat with a rep successfully.
    more
  • Irritated and going back to a paper card. Mar 24, 2020

    By Dboyes99
    It’s nice that Anthem is trying new ideas, but this is one of the worst user interfaces I’ve ever seen, and it’s very frustrating to use or guess what to do next. First, I have no interest in having a conversation with an app. There are a strictly limited number of things this app needs to do: show me my ID card, show me my claims and pharmacy info, show me what I owe and give me a way to pay it without switching to another app, and request a callback to handle anything more complicated. KISS design needs 4 buttons to do the above. The ID card function needs to store the card locally so you don’t have to be constantly connected to show some office admin your current insurance info. This version makes me guess what a not very well trained AI is looking for and then have an extended discussion with the app to get any useful information while you’re standing at a window. Suggestion for developers: make a point to stand on one leg with crutches and no weight allowed on the other foot, or put your arm in a sling with nothing to hang onto while trying to find your ID card without assistance; you’ll get the picture quickly why that this app is not an improvement. Automatic fail if you fall or unbalance yourself - and then we’ll talk. The previous version was simple to operate and it worked far better. I’ll use this one since I’m forced to, but you need to rethink the design.
    more
  • Doesn’t have all the info I need Aug 11, 2020

    By CLRV99
    I’m not really interested in talking to this app. Yes I can see my insurance card and my current medical claims but I cannot see anything about my dental plan at all. The old app used to have both my medical and dental information. It provides the plan benefits but not the actual claims. We used it for dental so I know it should show up there by now. Also, when I search for care and cost finder, my dentist doesn’t even show up. I was just trying to find her information and I found her before on the old app but now it’s no results found. Also, I have something like a stipend that my job gives me and the old app used to show this and this app doesn’t show it. I get a lot of contact the hotline messages over information I had access to with the old app. I’d prefer to use the old app. I might as well just use the actual card and call the number since that’s what it tells me anyway. I hope this app improves.
    more
  • Maybe or maybe not Mar 12, 2020

    By BipolarPrincess
    When I first got my new insurance I logged into my insurance site and there was a big banner with a link to download Sydney Health. I clicked it and logged in about four times over the first week. Then all of a sudden this message “something went wrong” kept popping up. So I called the number from the message (just over 1hr on the phone) and they said they would look into it. They messaged me and said I shouldn’t have access based on what they found. Just on a whim I checked the login and lo and behold I had access again. Color me confused but I was happy because I had an upcoming dr appointment and needed the access because I misplaced my insurance card. Day of appointment came and I went to log in and again “something went wrong”. Why can’t I access something that I was directed to and understood was part of my insurance benefits/features. Such a headache.
    more

No reviews available

  • Fantastic & User Friendly Apr 30, 2020

    By JMATT79
    Sydney Health is an upgrade to the Anthem Anywhere App. It’s streamlined and interactive. It can be used at home or on-the-go and with the cute little Sydney interactive helper it makes the app kind of fun to use too. Anthem BCBS has definitely taken consumer feedback and improved their product. If your plan comes with pharmacy then the pharmacy is right there and you can order your scripts through the app as well as set up your auto refill/auto pay. You can save your payment information, view and print your ID card as well as fax or email a copy of your card to your doctor’s office BEFORE you arrive for your appointment. Finding a doctor is easy, searching claims is easy as well as keeping track of your deductible and out of pocket totals for the year. It’s got everything. I highly recommend the app.
    more
  • Definite improvement over the last app Aug 31, 2019

    By insaineyesay
    This improved app is MUCH smoother, snappier, and native feeling over the previous app. The colors are nice and the new chat feature is actually kind of awesome. I imagine new learning capabilities and responses will come from that AI in the releases to come. Now I can just type what I want to do in the chat rather than pressing buttons, looking everywhere to find it. Really cool. The development team at anthem has stepped it up BIG time. Great job! I’ll admit I’m looking forward to all of the new features and integrations that will be coming in the future. Again. Great job Anthem.
    more
  • Have NEVER been able to log on successfully. May 26, 2020

    By Dummblonde
    This is a VERY frustrating App. They claim that I have already accessed it, and yet it denies me access every time I try to log on. Says that my plan may not be valid and yet I know for certain that it is valid. My option is to call “customer service” but that is an ugly wait time and frustrating experience that I am not looking forward to. Frankly, I have gone without healthcare questions being answered, just so that I didn’t have to deal with this. What a great deal!
    more
  • So much better!!! Sep 1, 2019

    By inndem
    Really great job! This is WAY better than the old Empire BCBS app! Consolidating the BCBSs under one app is a great move - easier for patients, and it's easier and more efficient for you to provide a unified user experience! It's snappy, visually appealing, easy to use and to navigate. Sydney is still a little limited in dialog options - she doesn't recognize/ know how to respond to things like "thanks" yet, but I'm sure she'll get there eventually 😉
    more
  • Jul 15, 2020

    By Xelha Richardson
    Super easy to navigate and I can see all of my claims, benefits, I'd cards, find doctors etc. Quick and easy!
    more
  • Sep 22, 2020

    By Abdullah
    Great resource but the app interface is a bit buggy on Android. Also prescription plan should take you to the express scripts apps instead of trying to sign in through Sydney app.
    more
  • Jul 29, 2020

    By Yashraj Arora
    I like the app, it gives all required info. One feedback is on the sydney logo that appears on the right bottom should be floating rather than fixed. Sometimes it is hiding the required info. Also there should be a place to provide feedback for the app. I could not find it and hence have given mine here.
    more
  • My impressions after first use of S/W on iPad... immature Aug 20, 2020

    By JAHO2011
    Screen rotation - Not supported. Only portrait mode. Not good when using a keyboard. Login screen - I need to context switch to pick up name and password from my pwd manager. Tool prevents context switching from keyboard (cmd+tab). When context switching with home button, this app deletes anything typed into name and password fields. This forces me to type name and password, which is not at all secure, as people can see what you are typing if you are in public. Plan Usage Screen - Some silly little symbol (Sydney ?) on lower right corner of screen is covering the last entry under Claims. Plan Usage Screen - Claims Screen - Lack of useful information. There are $ amounts with no description. Context Switching away from the app for a couple seconds results in a forced-logged out. Buttons pop up in arbitrary and inconsistent places. For example, I had an error messages appear at bottom of screen. To cancel out of it and make any forward progress, I had to hit a little cancel button that appears at the top/center of the screen. What is this Whack-a-mole ? The web site works better.
    more
  • Seems Fine Dec 10, 2019

    By sam_mcguire
    I saw a lot of 1 star reviews with some serious hate for this app which made me nervous. The old app I was using is gone and a message popped up saying I had to switch to this one, which is the only issue I had at all. Once I downloaded it, things worked at least as good as before and I was able to do all of my normal tasks in the app. It didn’t crash. It was pretty quick. Nothing seemed off. So either the app was fixed or the negative reviews have some grudge. I am a college professor and don’t work for the company and I have zero invested in the app. I just want to make sure an honest review gets posted.
    more
  • Update Apr 16, 2020

    By micknametaken
    I am happy to give an update. I was finally contacted by Logann. Logann has worked hard to get the information I need with allowing me to keep my dignity because I am disabled and I have an extremely hard time with comprehension and concentration . Logann is laying out a plan that I can understand and that is greatly needed and appreciated. If I continue to get this type of help so I can be as healthy as I am able to be I will be thrilled. The app itself seems to be improving almost daily with the suggestions and complaints being addressed promptly by the developer.
    more
  • Jul 16, 2020

    By Mari Evans
    It does what it's supposed to, sure, but comes with an aggravating issue. I enabled fingerprint for logging in, and when I do I get an error that my password is incorrect. I log in with my password, the same one it says is incorrect, get the same error message, but it goes to my profile anyway. I logged in with the same credentials online without issue. It's a truly obnoxious glitch.
    more
  • Jul 29, 2020

    By Roxy Vanderputten
    Was working until i installed the update. Im sitting at the docs right now 7.29.2020 130pm and trying to get my card to show so they can run it but the app keeps closing itself. It wont stay open long enough to get the numbers. Now i have to sign waiver that i will pay out of pocket. Not happy. Please let me know what the issue is. Thanks
    more
  • Jul 11, 2020

    By Rohit Kapai
    The app is fine, functional for managing claims and seeing benefits. I don't really use the Sydney AI to be honest. Two things I'd love to see though: change the app name so it's not organized under Sydney and for Pixel 4 users, allow for biometric login so that face unlock can be used! Thanks!
    more
  • Okay-ish app Jul 29, 2020

    By ashkat77
    This app is fine, works for me. My only gripe is that it FORCES you to download any new updates before even letting you into the app if you haven't logged into it in a while. NO other apps I know of do this. What if I'm in the hospital with barely any service and have to show my insurance card on the app? But then I CAN'T because the app won't let me get past the pop-up to update?? That is some dangerous stuff. This app is the last app that should be forcing this kind of stuff. I know darn well I can see my card and claims just fine regardless of any new updates needed. Please fix that BS.
    more
  • Jul 19, 2020

    By Shirley Dobbs
    This app is giving me problems with downloading the updated version. The app was working fine before then. Please stop changing it!
    more
  • HSA Glitches All Day Jan 15, 2020

    By Hadhighhopes898
    I loved the Anthem website and used it all the time for Bill Pay with my HSA account. I downloaded this app and now it has taken 3 calls to Customer Service to get this basic task done. I needed to ‘pay myself’ with my HSA to resolve a balance this week with a provider so I can have a procedure done. I went through the normal steps on Friday January 10th. I log in yesterday and it says it was denied although I had more than enough in there. I tried it again, same transaction. Got all the way to the end screen saying “submitted”. Checked back about an hour later (typically when I do this, it takes the funds out of my balance within seconds), funds were all still there. I look in pending transactions and my recent bill pay submission isn’t there. I waited and checked back today- it’s like it never happened. This app allows you to go all the way to the submit screen, submit it, tells you you’re all set, but meanwhile is doing absolutely nothing. I called customer service and they were dumbfounded, telling me “oh if it said you submitted it then you did but I don’t see it here. Can you do it on the phone with me now? It should show up in real time.” I go through all of the steps for a third time, nothing shows up. No pending transaction. I have no HSA card or time to wait for one to be sent so I may have to move my procedure because of this weird glitch where it won’t let me do a basic task.
    more
  • Jul 13, 2020

    By Daniel Lockwood
    Confusing. Set up autopay and I get emails and letters saying I haven't paid my bill, when I have, luckily my insurance keeps working, just points to a very dysfunctional app. Interface is okay.
    more
  • Jul 29, 2020

    By Melanie Petrucci
    The provider information is often out of date when you are searching for a provider, particularly in the dental providers. I called some numbers that indicates that they had not been a dentist office for the providers listed in years. UPDATES NEEDED
    more
  • Terrible on Phone Sep 11, 2020

    By RikNem
    I got this app for my college-aged daughter so that she could find care in her college town. But, whenever I or she visits the “find care” spyglass at the bottom of the page, it brings up a screen that is clearly meant for a web browser, not this app. Worse, the screen doesn’t scale to fit the screen of an iPhone 8 or 11, so you cannot read the choices you are selecting. It is useless for finding care. It does a decent job viewing claims, viewing your insurance card, etc. (although my phone won’t fit into the card scanner at my physician’s office, so I still need the physical card), but until the find care option is fixed, the app doesn’t work.
    more
  • Jul 19, 2020

    By Melissa King
    Has to be updated every other day and crashes all the time. And doesn't show the benefits correctly.
    more
  • Sep 22, 2020

    By Herman Armstrong
    Chat functions are sometimes hidden by other icons. Difficult to navigate and chat with a rep successfully.
    more
  • Irritated and going back to a paper card. Mar 24, 2020

    By Dboyes99
    It’s nice that Anthem is trying new ideas, but this is one of the worst user interfaces I’ve ever seen, and it’s very frustrating to use or guess what to do next. First, I have no interest in having a conversation with an app. There are a strictly limited number of things this app needs to do: show me my ID card, show me my claims and pharmacy info, show me what I owe and give me a way to pay it without switching to another app, and request a callback to handle anything more complicated. KISS design needs 4 buttons to do the above. The ID card function needs to store the card locally so you don’t have to be constantly connected to show some office admin your current insurance info. This version makes me guess what a not very well trained AI is looking for and then have an extended discussion with the app to get any useful information while you’re standing at a window. Suggestion for developers: make a point to stand on one leg with crutches and no weight allowed on the other foot, or put your arm in a sling with nothing to hang onto while trying to find your ID card without assistance; you’ll get the picture quickly why that this app is not an improvement. Automatic fail if you fall or unbalance yourself - and then we’ll talk. The previous version was simple to operate and it worked far better. I’ll use this one since I’m forced to, but you need to rethink the design.
    more
  • Doesn’t have all the info I need Aug 11, 2020

    By CLRV99
    I’m not really interested in talking to this app. Yes I can see my insurance card and my current medical claims but I cannot see anything about my dental plan at all. The old app used to have both my medical and dental information. It provides the plan benefits but not the actual claims. We used it for dental so I know it should show up there by now. Also, when I search for care and cost finder, my dentist doesn’t even show up. I was just trying to find her information and I found her before on the old app but now it’s no results found. Also, I have something like a stipend that my job gives me and the old app used to show this and this app doesn’t show it. I get a lot of contact the hotline messages over information I had access to with the old app. I’d prefer to use the old app. I might as well just use the actual card and call the number since that’s what it tells me anyway. I hope this app improves.
    more
  • Maybe or maybe not Mar 12, 2020

    By BipolarPrincess
    When I first got my new insurance I logged into my insurance site and there was a big banner with a link to download Sydney Health. I clicked it and logged in about four times over the first week. Then all of a sudden this message “something went wrong” kept popping up. So I called the number from the message (just over 1hr on the phone) and they said they would look into it. They messaged me and said I shouldn’t have access based on what they found. Just on a whim I checked the login and lo and behold I had access again. Color me confused but I was happy because I had an upcoming dr appointment and needed the access because I misplaced my insurance card. Day of appointment came and I went to log in and again “something went wrong”. Why can’t I access something that I was directed to and understood was part of my insurance benefits/features. Such a headache.
    more
  • Sep 25, 2020

    By chris gardner
    Google fit not syncing with activity tracker and chat icon is over another icon that I can't tell what it is.
    more

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