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Sydney Health

Sydney Health

Anthem & Affiliates

Anthem/Empire health plan info

4.7 Ratings 112K+ Reviews 1M+ Downloads

Ratings & Reviews

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  • img Community

    Worst Ap ever invented Jan 16, 2021

    By Lee Hunt
    I can’t tell you how many times I have tried to register. Tells me I am already registered when I’m not. I have called the help line numerous times and they are no help. Now every time I try to register it completely throws me out. Not impressed!!! You would think the “help line” would be aware of these problems. Needs MUCH improvement.
  • img Community

    Apparently the recent update messed up everything Jan 16, 2021

    By Angela Cervantes
    In all fairness, to people saying the 5 stars couldn't be legit, they WERE legit. I have used this app for well over a year and was pretty impressed with being able to use it to reorder specialty scripts and pay bills. However upon trying to log in yesterday, I keep getting kicked out to the log in page. I uninstalled and reinstalled and it's still having issues. After so many days crashing, anthem needs to reevaluate their app and fix their bugs. Hopefully they will.
  • Horrible App with Issues! Dec 14, 2021

    By Sydney Health App
    I am completely frustrated with the Sydney Health App. The app downloads to my Iphone and tries to open when I click in it;however it will not open so I can login to my account. I contacted Anthem and was advised to delete the app and reinstall it. I have installed, deleted and reinstalled the app several times and it still will not load or open. P.S. I do not have any type of issues with any other apps I download to my Iphone which is a clear indicator that there is a problem with the Sydney app not my Iphone! It would be nice if someone could fix this bug so I will be able to fully utilize all my Anthem benefits.
  • More information should be included in the app Oct 5, 2020

    By LauraLaine02
    The app it doesn't have details on coverage. You can't find out exactly what is it or is not covered, the amount of coinsurance and co-pays etc. You have to instead go to the full website to get that information. I wish the app had everything and I didn't have to visit the full website so frequently. Also, when searching for care through the app it does tell you who is in network but it does not tell you if they require a referral or a prior authorization. Again you have to go to the full website to get that information. I found this out the hard way when I found an acupuncturist through the app, after my appointment and she told me that her service was not covered by my insurance. I thought that was strange because I had found her through the app, but come to find out I need prior authorization to do acupuncture. I think this could be improved.
  • Pretty handy Jan 7, 2022

    By Hokieinotown
    This app is pretty handy and intuitive. One thing that was quite confusing early on however was we downloaded the app as soon as we received our insurance cards in the mail (a few weeks prior to our coverage starting). It showed our insurance card in the app and it seemed normal, however whenever I would search for ANY type of provider it showed there were none in my network. After a considerable effort spent by myself and my coworkers, we discovered that the search worked fine if we did it from the website. Ultimately it turned out that the app would not work prior to our coverage starting. It was quite frustrating and wish either the app would be updated or, at a minimum, the paperwork would’ve told us not to use the app until the first day of coverage.
  • Jan 23, 2022

    By Antonio Anderson
    App has improved with time. It would be nice if you could copy/paste insurance information from the app into websites/forms rather than having to hit down numbers or toggle back and forth.
  • My impressions after first use of S/W on iPad... immature Aug 20, 2020

    By JAHO2011
    Screen rotation - Not supported. Only portrait mode. Not good when using a keyboard. Login screen - I need to context switch to pick up name and password from my pwd manager. Tool prevents context switching from keyboard (cmd+tab). When context switching with home button, this app deletes anything typed into name and password fields. This forces me to type name and password, which is not at all secure, as people can see what you are typing if you are in public. Plan Usage Screen - Some silly little symbol (Sydney ?) on lower right corner of screen is covering the last entry under Claims. Plan Usage Screen - Claims Screen - Lack of useful information. There are $ amounts with no description. Context Switching away from the app for a couple seconds results in a forced-logged out. Buttons pop up in arbitrary and inconsistent places. For example, I had an error messages appear at bottom of screen. To cancel out of it and make any forward progress, I had to hit a little cancel button that appears at the top/center of the screen. What is this Whack-a-mole ? The web site works better.
  • App crashes when I attempt to download ID card Dec 14, 2019

    By Jgmac68
    The app has been buggy since I switched over to it. Today, while in the ER, I couldn’t access the card (I couldn’t find my physical card - I’ve never lost a card ever (I’m 51)) and had to call a family member to scan and send a photo of their card. Update: just tried again and got an error message reference #NHMNYMCD, app version 1.012. I manage software development teams (Agile) in my company and I know the type of business/user testing required before an app or version is released. I’m assuming that an update in soon to be released. If not, this would be a hard fail.
  • EDIT: Very handy app that works well most of the time Feb 9, 2021

    By Firebane25
    I have used this app ever since its launch, and on the whole it’s very handy. Having a digital ID on hand and quick access to my HSA details are really appreciated, and while it occasionally has some server hiccups that manifest in blank screens and errors, most of the time it has suited my needs and gotten the job done. The developers are actively improving the app regularly, as well — my original review was pretty scathing, but they reached out to me shortly after and informed me that the technical issues I had faced had been solved, and indeed they have been. If you have Anthem coverage, this is a nice utility to have on your phone.
  • Jan 24, 2022

    By Bree George
    Horrible app. Half of the time I can't get it to load. I can't get my insurance card to load without trying 15 times.
  • Horrible App with Issues! Dec 14, 2021

    By Sydney Health App
    I am completely frustrated with the Sydney Health App. The app downloads to my Iphone and tries to open when I click in it;however it will not open so I can login to my account. I contacted Anthem and was advised to delete the app and reinstall it. I have installed, deleted and reinstalled the app several times and it still will not load or open. P.S. I do not have any type of issues with any other apps I download to my Iphone which is a clear indicator that there is a problem with the Sydney app not my Iphone! It would be nice if someone could fix this bug so I will be able to fully utilize all my Anthem benefits.
  • More information should be included in the app Oct 5, 2020

    By LauraLaine02
    The app it doesn't have details on coverage. You can't find out exactly what is it or is not covered, the amount of coinsurance and co-pays etc. You have to instead go to the full website to get that information. I wish the app had everything and I didn't have to visit the full website so frequently. Also, when searching for care through the app it does tell you who is in network but it does not tell you if they require a referral or a prior authorization. Again you have to go to the full website to get that information. I found this out the hard way when I found an acupuncturist through the app, after my appointment and she told me that her service was not covered by my insurance. I thought that was strange because I had found her through the app, but come to find out I need prior authorization to do acupuncture. I think this could be improved.
  • Pretty handy Jan 7, 2022

    By Hokieinotown
    This app is pretty handy and intuitive. One thing that was quite confusing early on however was we downloaded the app as soon as we received our insurance cards in the mail (a few weeks prior to our coverage starting). It showed our insurance card in the app and it seemed normal, however whenever I would search for ANY type of provider it showed there were none in my network. After a considerable effort spent by myself and my coworkers, we discovered that the search worked fine if we did it from the website. Ultimately it turned out that the app would not work prior to our coverage starting. It was quite frustrating and wish either the app would be updated or, at a minimum, the paperwork would’ve told us not to use the app until the first day of coverage.
  • Jan 23, 2022

    By Antonio Anderson
    App has improved with time. It would be nice if you could copy/paste insurance information from the app into websites/forms rather than having to hit down numbers or toggle back and forth.
  • My impressions after first use of S/W on iPad... immature Aug 20, 2020

    By JAHO2011
    Screen rotation - Not supported. Only portrait mode. Not good when using a keyboard. Login screen - I need to context switch to pick up name and password from my pwd manager. Tool prevents context switching from keyboard (cmd+tab). When context switching with home button, this app deletes anything typed into name and password fields. This forces me to type name and password, which is not at all secure, as people can see what you are typing if you are in public. Plan Usage Screen - Some silly little symbol (Sydney ?) on lower right corner of screen is covering the last entry under Claims. Plan Usage Screen - Claims Screen - Lack of useful information. There are $ amounts with no description. Context Switching away from the app for a couple seconds results in a forced-logged out. Buttons pop up in arbitrary and inconsistent places. For example, I had an error messages appear at bottom of screen. To cancel out of it and make any forward progress, I had to hit a little cancel button that appears at the top/center of the screen. What is this Whack-a-mole ? The web site works better.
  • App crashes when I attempt to download ID card Dec 14, 2019

    By Jgmac68
    The app has been buggy since I switched over to it. Today, while in the ER, I couldn’t access the card (I couldn’t find my physical card - I’ve never lost a card ever (I’m 51)) and had to call a family member to scan and send a photo of their card. Update: just tried again and got an error message reference #NHMNYMCD, app version 1.012. I manage software development teams (Agile) in my company and I know the type of business/user testing required before an app or version is released. I’m assuming that an update in soon to be released. If not, this would be a hard fail.
  • EDIT: Very handy app that works well most of the time Feb 9, 2021

    By Firebane25
    I have used this app ever since its launch, and on the whole it’s very handy. Having a digital ID on hand and quick access to my HSA details are really appreciated, and while it occasionally has some server hiccups that manifest in blank screens and errors, most of the time it has suited my needs and gotten the job done. The developers are actively improving the app regularly, as well — my original review was pretty scathing, but they reached out to me shortly after and informed me that the technical issues I had faced had been solved, and indeed they have been. If you have Anthem coverage, this is a nice utility to have on your phone.
  • Jan 24, 2022

    By Bree George
    Horrible app. Half of the time I can't get it to load. I can't get my insurance card to load without trying 15 times.
  • img Community

    Worst Ap ever invented Jan 16, 2021

    By Lee Hunt
    I can’t tell you how many times I have tried to register. Tells me I am already registered when I’m not. I have called the help line numerous times and they are no help. Now every time I try to register it completely throws me out. Not impressed!!! You would think the “help line” would be aware of these problems. Needs MUCH improvement.
  • img Community

    Apparently the recent update messed up everything Jan 16, 2021

    By Angela Cervantes
    In all fairness, to people saying the 5 stars couldn't be legit, they WERE legit. I have used this app for well over a year and was pretty impressed with being able to use it to reorder specialty scripts and pay bills. However upon trying to log in yesterday, I keep getting kicked out to the log in page. I uninstalled and reinstalled and it's still having issues. After so many days crashing, anthem needs to reevaluate their app and fix their bugs. Hopefully they will.
  • Jan 22, 2022

    By Pete Chambers
    App is VERY slow in Chat feature. Will NOT accept CDC's Official COVID-19 Vaccination Record Card. App requires image of both Front & Back of the COVID-19 Vaccination Record Card, but because the Official US CDC-issued card has no printing or image on the Back, the App will not accept it. Without both sides, the App will not allow you to upload your COVID-19 Vaccination Record Card. I reported this before, but it was not corrected in the latest update.
  • HSA Glitches All Day Jan 15, 2020

    By Hadhighhopes898
    I loved the Anthem website and used it all the time for Bill Pay with my HSA account. I downloaded this app and now it has taken 3 calls to Customer Service to get this basic task done. I needed to ‘pay myself’ with my HSA to resolve a balance this week with a provider so I can have a procedure done. I went through the normal steps on Friday January 10th. I log in yesterday and it says it was denied although I had more than enough in there. I tried it again, same transaction. Got all the way to the end screen saying “submitted”. Checked back about an hour later (typically when I do this, it takes the funds out of my balance within seconds), funds were all still there. I look in pending transactions and my recent bill pay submission isn’t there. I waited and checked back today- it’s like it never happened. This app allows you to go all the way to the submit screen, submit it, tells you you’re all set, but meanwhile is doing absolutely nothing. I called customer service and they were dumbfounded, telling me “oh if it said you submitted it then you did but I don’t see it here. Can you do it on the phone with me now? It should show up in real time.” I go through all of the steps for a third time, nothing shows up. No pending transaction. I have no HSA card or time to wait for one to be sent so I may have to move my procedure because of this weird glitch where it won’t let me do a basic task.
  • Jan 12, 2022

    By Judy M
    The worst app ever. With something as important as medical care! It keeps closing, literally every 5 minutes and logging me out! It's super slow. And to top it off it's difficult to navigate. It shut down 4 times while I was on a virtual Dr visit! Also when searching for an urgent care, it keeps showing me Drs far away instead of close to me. It took hours to find one. .
  • Jan 20, 2022

    By Kim Wyatt
    Crappiest app in the world, slower than dialup, never takes payments as scheduled, caused me to lose my insurance because it is such a POS. Apps, when apps first came to the world, are not as bad as this one. It doesn't remember your log in info even though you set it to remember, can't keep payment schedules, took over 2 hours just to get it signed up to talk to a Dr and then it didn't connect and it takes forever to load a page and often crashes during being so slow. Easier to call a human.
  • Jan 19, 2022

    By AndyD
    I'm getting an error upon opening stating that the app doesn't support rooted phones then I'm forced to close. My phone isn't rooted. I don't even know the first step on whatever rooting a phone is. This app is completely unusable now and none of it is my doing. I have a one plus 6T phone so I don't think it's that old to cause an error like this.
  • Jan 17, 2022

    By janine stempfel
    1/8/22 Just installed. This is worse than 1990 dial up. Extremely slow. I could get more information, quicker, with a phone book. Developer response: If you noticed any areas that particularly were slow for you we would like to investigate this further. Thank you. ~ Sydney ~ 1/17/22 my original review has disappeared so I attached it. The entire app, from opening to every page you click on,, to closing is excessively slow. Slower than dial up slow.
  • BEYOND Annoying!! Oct 2, 2021

    By Bway guy
    You get 1 star for three reasons: 1) Why on God’s green earth are you called “Sydney Health” when we are Anthem members in Los Angeles?!?! To get the Anthem app loaded, I had to first figure out that you were called some random name that seems to have ZERO connection to your branding that I’ve ever heard of? Fire the person that decided that idiocy! 2) Fire the App Developer that FAILED to realize that a LOT of us use our iPad’s for dealing with these kinds of apps, as many of these apps require a LOT of typing - and it’s FAR easier to use the iPad connected to its keyboard. Instead, you idiots have created an app that will NOT change orientation, so it is UNUSABLE with an iPad. So you would get ZERO stars for that! 3) you offer virtual visits, great. BUT your app and your virtual “help” will NOT tell us what the pricing will be on scheduling a virtual visit. Nor does it have any clue what we are asking for when searching for any variation of “what is cost/copay for virtual doctor visit”. Ridiculous. Useless app. Fire the lot of you!
  • Jan 14, 2022

    By Catherine Gillis
    One of the worst apps I've ever used. The "Live Agent" feature is useless. After umpteen tries to use the feature and type in my question it became clear that this AI app couldn't answer the simplest question without taking the user on an endless cycle of the same menu selections. Finally the 'Live Agent' told me on January 12, 2022 that the feature was unavailable "due to the MLK holiday." Seriously?
  • img Community

    Worst Ap ever invented Jan 16, 2021

    By Lee Hunt
    I can’t tell you how many times I have tried to register. Tells me I am already registered when I’m not. I have called the help line numerous times and they are no help. Now every time I try to register it completely throws me out. Not impressed!!! You would think the “help line” would be aware of these problems. Needs MUCH improvement.
  • img Community

    Apparently the recent update messed up everything Jan 16, 2021

    By Angela Cervantes
    In all fairness, to people saying the 5 stars couldn't be legit, they WERE legit. I have used this app for well over a year and was pretty impressed with being able to use it to reorder specialty scripts and pay bills. However upon trying to log in yesterday, I keep getting kicked out to the log in page. I uninstalled and reinstalled and it's still having issues. After so many days crashing, anthem needs to reevaluate their app and fix their bugs. Hopefully they will.

No reviews available

  • Horrible App with Issues! Dec 14, 2021

    By Sydney Health App
    I am completely frustrated with the Sydney Health App. The app downloads to my Iphone and tries to open when I click in it;however it will not open so I can login to my account. I contacted Anthem and was advised to delete the app and reinstall it. I have installed, deleted and reinstalled the app several times and it still will not load or open. P.S. I do not have any type of issues with any other apps I download to my Iphone which is a clear indicator that there is a problem with the Sydney app not my Iphone! It would be nice if someone could fix this bug so I will be able to fully utilize all my Anthem benefits.
  • App crashes when I attempt to download ID card Dec 14, 2019

    By Jgmac68
    The app has been buggy since I switched over to it. Today, while in the ER, I couldn’t access the card (I couldn’t find my physical card - I’ve never lost a card ever (I’m 51)) and had to call a family member to scan and send a photo of their card. Update: just tried again and got an error message reference #NHMNYMCD, app version 1.012. I manage software development teams (Agile) in my company and I know the type of business/user testing required before an app or version is released. I’m assuming that an update in soon to be released. If not, this would be a hard fail.
  • Pretty handy Jan 7, 2022

    By Hokieinotown
    This app is pretty handy and intuitive. One thing that was quite confusing early on however was we downloaded the app as soon as we received our insurance cards in the mail (a few weeks prior to our coverage starting). It showed our insurance card in the app and it seemed normal, however whenever I would search for ANY type of provider it showed there were none in my network. After a considerable effort spent by myself and my coworkers, we discovered that the search worked fine if we did it from the website. Ultimately it turned out that the app would not work prior to our coverage starting. It was quite frustrating and wish either the app would be updated or, at a minimum, the paperwork would’ve told us not to use the app until the first day of coverage.
  • My impressions after first use of S/W on iPad... immature Aug 20, 2020

    By JAHO2011
    Screen rotation - Not supported. Only portrait mode. Not good when using a keyboard. Login screen - I need to context switch to pick up name and password from my pwd manager. Tool prevents context switching from keyboard (cmd+tab). When context switching with home button, this app deletes anything typed into name and password fields. This forces me to type name and password, which is not at all secure, as people can see what you are typing if you are in public. Plan Usage Screen - Some silly little symbol (Sydney ?) on lower right corner of screen is covering the last entry under Claims. Plan Usage Screen - Claims Screen - Lack of useful information. There are $ amounts with no description. Context Switching away from the app for a couple seconds results in a forced-logged out. Buttons pop up in arbitrary and inconsistent places. For example, I had an error messages appear at bottom of screen. To cancel out of it and make any forward progress, I had to hit a little cancel button that appears at the top/center of the screen. What is this Whack-a-mole ? The web site works better.
  • EDIT: Very handy app that works well most of the time Feb 9, 2021

    By Firebane25
    I have used this app ever since its launch, and on the whole it’s very handy. Having a digital ID on hand and quick access to my HSA details are really appreciated, and while it occasionally has some server hiccups that manifest in blank screens and errors, most of the time it has suited my needs and gotten the job done. The developers are actively improving the app regularly, as well — my original review was pretty scathing, but they reached out to me shortly after and informed me that the technical issues I had faced had been solved, and indeed they have been. If you have Anthem coverage, this is a nice utility to have on your phone.
  • More information should be included in the app Oct 5, 2020

    By LauraLaine02
    The app it doesn't have details on coverage. You can't find out exactly what is it or is not covered, the amount of coinsurance and co-pays etc. You have to instead go to the full website to get that information. I wish the app had everything and I didn't have to visit the full website so frequently. Also, when searching for care through the app it does tell you who is in network but it does not tell you if they require a referral or a prior authorization. Again you have to go to the full website to get that information. I found this out the hard way when I found an acupuncturist through the app, after my appointment and she told me that her service was not covered by my insurance. I thought that was strange because I had found her through the app, but come to find out I need prior authorization to do acupuncture. I think this could be improved.
  • Jan 23, 2022

    By Antonio Anderson
    App has improved with time. It would be nice if you could copy/paste insurance information from the app into websites/forms rather than having to hit down numbers or toggle back and forth.
  • Jan 24, 2022

    By Bree George
    Horrible app. Half of the time I can't get it to load. I can't get my insurance card to load without trying 15 times.
  • img Community

    Apparently the recent update messed up everything Jan 16, 2021

    By Angela Cervantes
    In all fairness, to people saying the 5 stars couldn't be legit, they WERE legit. I have used this app for well over a year and was pretty impressed with being able to use it to reorder specialty scripts and pay bills. However upon trying to log in yesterday, I keep getting kicked out to the log in page. I uninstalled and reinstalled and it's still having issues. After so many days crashing, anthem needs to reevaluate their app and fix their bugs. Hopefully they will.
  • Jan 22, 2022

    By Pete Chambers
    App is VERY slow in Chat feature. Will NOT accept CDC's Official COVID-19 Vaccination Record Card. App requires image of both Front & Back of the COVID-19 Vaccination Record Card, but because the Official US CDC-issued card has no printing or image on the Back, the App will not accept it. Without both sides, the App will not allow you to upload your COVID-19 Vaccination Record Card. I reported this before, but it was not corrected in the latest update.
  • HSA Glitches All Day Jan 15, 2020

    By Hadhighhopes898
    I loved the Anthem website and used it all the time for Bill Pay with my HSA account. I downloaded this app and now it has taken 3 calls to Customer Service to get this basic task done. I needed to ‘pay myself’ with my HSA to resolve a balance this week with a provider so I can have a procedure done. I went through the normal steps on Friday January 10th. I log in yesterday and it says it was denied although I had more than enough in there. I tried it again, same transaction. Got all the way to the end screen saying “submitted”. Checked back about an hour later (typically when I do this, it takes the funds out of my balance within seconds), funds were all still there. I look in pending transactions and my recent bill pay submission isn’t there. I waited and checked back today- it’s like it never happened. This app allows you to go all the way to the submit screen, submit it, tells you you’re all set, but meanwhile is doing absolutely nothing. I called customer service and they were dumbfounded, telling me “oh if it said you submitted it then you did but I don’t see it here. Can you do it on the phone with me now? It should show up in real time.” I go through all of the steps for a third time, nothing shows up. No pending transaction. I have no HSA card or time to wait for one to be sent so I may have to move my procedure because of this weird glitch where it won’t let me do a basic task.
  • Jan 18, 2022

    By oehmer 08
    On video chats with a doctor, the app will only use the regular microphone and speaker, not speaker phone at all, so you have to hold the phone up to your ear like a regular phone call, but it's still a video call so the doctor pretty much just sees a close up of your ear
  • It seems nice BUT… Oct 23, 2021

    By SeriouslyStuck21
    The app seems nice BUT I am having a great deal of difficulty with figuring out how to deposit money into the HSA account. I added my bank account to the app several days ago. I have not been able to figure out how to validate the bank account from within the app. I gave up and verified my bank account by going to the actual website. Unfortunately, that still didn’t help inside the app. The app keeps telling me that I need to add an account however it won’t let me use the same account (because I have already added it). The only thing the cute little seal (Sidney) does is put me back on the same app page. It does not give me any additional information or help and apparently no people are available to chat with except during business hours when I have to work. This is not helpful!!
  • Jan 24, 2022

    By Monique Phillips
    App is not User friendly it error'd out each time I tried to register. I had to register on a computer. Please fix!
  • Jan 5, 2022

    By Shara Johnson
    The details about virtual appointments are horrid. I have one application tell me I am in waiting room, I had to call customer service after 3 appt cancellation/ waiting room experience and they tell me, we sent you an email to download ANOTHER app. You need to tell people instructions within the page. Even today. One app tells me I am in waiting room, another says hey you need to log in here, so i logged in and the first app gave me error. So who knows where I am in queue.
  • img Community

    Worst Ap ever invented Jan 16, 2021

    By Lee Hunt
    I can’t tell you how many times I have tried to register. Tells me I am already registered when I’m not. I have called the help line numerous times and they are no help. Now every time I try to register it completely throws me out. Not impressed!!! You would think the “help line” would be aware of these problems. Needs MUCH improvement.
  • Jan 12, 2022

    By Judy M
    The worst app ever. With something as important as medical care! It keeps closing, literally every 5 minutes and logging me out! It's super slow. And to top it off it's difficult to navigate. It shut down 4 times while I was on a virtual Dr visit! Also when searching for an urgent care, it keeps showing me Drs far away instead of close to me. It took hours to find one. .
  • Jan 20, 2022

    By Kim Wyatt
    Crappiest app in the world, slower than dialup, never takes payments as scheduled, caused me to lose my insurance because it is such a POS. Apps, when apps first came to the world, are not as bad as this one. It doesn't remember your log in info even though you set it to remember, can't keep payment schedules, took over 2 hours just to get it signed up to talk to a Dr and then it didn't connect and it takes forever to load a page and often crashes during being so slow. Easier to call a human.
  • Jan 19, 2022

    By AndyD
    I'm getting an error upon opening stating that the app doesn't support rooted phones then I'm forced to close. My phone isn't rooted. I don't even know the first step on whatever rooting a phone is. This app is completely unusable now and none of it is my doing. I have a one plus 6T phone so I don't think it's that old to cause an error like this.
  • Jan 17, 2022

    By janine stempfel
    1/8/22 Just installed. This is worse than 1990 dial up. Extremely slow. I could get more information, quicker, with a phone book. Developer response: If you noticed any areas that particularly were slow for you we would like to investigate this further. Thank you. ~ Sydney ~ 1/17/22 my original review has disappeared so I attached it. The entire app, from opening to every page you click on,, to closing is excessively slow. Slower than dial up slow.
  • BEYOND Annoying!! Oct 2, 2021

    By Bway guy
    You get 1 star for three reasons: 1) Why on God’s green earth are you called “Sydney Health” when we are Anthem members in Los Angeles?!?! To get the Anthem app loaded, I had to first figure out that you were called some random name that seems to have ZERO connection to your branding that I’ve ever heard of? Fire the person that decided that idiocy! 2) Fire the App Developer that FAILED to realize that a LOT of us use our iPad’s for dealing with these kinds of apps, as many of these apps require a LOT of typing - and it’s FAR easier to use the iPad connected to its keyboard. Instead, you idiots have created an app that will NOT change orientation, so it is UNUSABLE with an iPad. So you would get ZERO stars for that! 3) you offer virtual visits, great. BUT your app and your virtual “help” will NOT tell us what the pricing will be on scheduling a virtual visit. Nor does it have any clue what we are asking for when searching for any variation of “what is cost/copay for virtual doctor visit”. Ridiculous. Useless app. Fire the lot of you!
  • Jan 14, 2022

    By Catherine Gillis
    One of the worst apps I've ever used. The "Live Agent" feature is useless. After umpteen tries to use the feature and type in my question it became clear that this AI app couldn't answer the simplest question without taking the user on an endless cycle of the same menu selections. Finally the 'Live Agent' told me on January 12, 2022 that the feature was unavailable "due to the MLK holiday." Seriously?
  • Irritated and going back to a paper card. Mar 24, 2020

    By Dboyes99
    It’s nice that Anthem is trying new ideas, but this is one of the worst user interfaces I’ve ever seen, and it’s very frustrating to use or guess what to do next. First, I have no interest in having a conversation with an app. There are a strictly limited number of things this app needs to do: show me my ID card, show me my claims and pharmacy info, show me what I owe and give me a way to pay it without switching to another app, and request a callback to handle anything more complicated. KISS design needs 4 buttons to do the above. The ID card function needs to store the card locally so you don’t have to be constantly connected to show some office admin your current insurance info. This version makes me guess what a not very well trained AI is looking for and then have an extended discussion with the app to get any useful information while you’re standing at a window. Suggestion for developers: make a point to stand on one leg with crutches and no weight allowed on the other foot, or put your arm in a sling with nothing to hang onto while trying to find your ID card without assistance; you’ll get the picture quickly why that this app is not an improvement. Automatic fail if you fall or unbalance yourself - and then we’ll talk. The previous version was simple to operate and it worked far better. I’ll use this one since I’m forced to, but you need to rethink the design.
  • Jan 16, 2022

    By Huawei Honor
    The app is absolutely useless, doesn't give you claims for pharmacy nor tellls you how your insurance covers you, talk to live agent option just doesn't work bc you pick benefits and coverage and it tells you and the automated system can help you with it when in reality it absolutely can not... Lol this is a joke of an app ... Unfortunately Also vaccine pass or whatever the hell, I didn't ask for any of that to begin with, why did it create the thing without my permission???
  • Doesn’t have all the info I need Aug 11, 2020

    By CLRV99
    I’m not really interested in talking to this app. Yes I can see my insurance card and my current medical claims but I cannot see anything about my dental plan at all. The old app used to have both my medical and dental information. It provides the plan benefits but not the actual claims. We used it for dental so I know it should show up there by now. Also, when I search for care and cost finder, my dentist doesn’t even show up. I was just trying to find her information and I found her before on the old app but now it’s no results found. Also, I have something like a stipend that my job gives me and the old app used to show this and this app doesn’t show it. I get a lot of contact the hotline messages over information I had access to with the old app. I’d prefer to use the old app. I might as well just use the actual card and call the number since that’s what it tells me anyway. I hope this app improves.

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