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Sydney Health

Sydney Health

Anthem & Affiliates

Anthem/Empire health plan info

4.7 Ratings 61K+ Reviews 500K+ Downloads

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About Sydney Health

Anthem/Empire health plan info
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Ratings & Reviews

4.7
60.8K+ Ratings
  1. 5
    82+%
  2. 4
    11+%
  3. 3
    3+%
  4. 2
    1+%
  5. 1
    4+%
Write a Review
  • Definite improvement over the last app Aug 31, 2019

    By insaineyesay
    This improved app is MUCH smoother, snappier, and native feeling over the previous app. The colors are nice and the new chat feature is actually kind of awesome. I imagine new learning capabilities and responses will come from that AI in the releases to come. Now I can just type what I want to do in the chat rather than pressing buttons, looking everywhere to find it. Really cool. The development team at anthem has stepped it up BIG time. Great job! I’ll admit I’m looking forward to all of the new features and integrations that will be coming in the future. Again. Great job Anthem.
    more
  • More information should be included in the app Oct 5, 2020

    By LauraLaine02
    The app it doesn't have details on coverage. You can't find out exactly what is it or is not covered, the amount of coinsurance and co-pays etc. You have to instead go to the full website to get that information. I wish the app had everything and I didn't have to visit the full website so frequently. Also, when searching for care through the app it does tell you who is in network but it does not tell you if they require a referral or a prior authorization. Again you have to go to the full website to get that information. I found this out the hard way when I found an acupuncturist through the app, after my appointment and she told me that her service was not covered by my insurance. I thought that was strange because I had found her through the app, but come to find out I need prior authorization to do acupuncture. I think this could be improved.
    more
  • Feb 17, 2021

    By Raheel Malik
    KEEPS CRASHING AND NOT STAYING LOGGED IN. App repeatedly reboots itself and crashes. Unable to input username/PW without the app returning to the login screen. UPDATE: After the last couple of updates the app works better now; and the EOB is downloading and opening like it should. Thank you.
    more
  • My impressions after first use of S/W on iPad... immature Aug 20, 2020

    By JAHO2011
    Screen rotation - Not supported. Only portrait mode. Not good when using a keyboard. Login screen - I need to context switch to pick up name and password from my pwd manager. Tool prevents context switching from keyboard (cmd+tab). When context switching with home button, this app deletes anything typed into name and password fields. This forces me to type name and password, which is not at all secure, as people can see what you are typing if you are in public. Plan Usage Screen - Some silly little symbol (Sydney ?) on lower right corner of screen is covering the last entry under Claims. Plan Usage Screen - Claims Screen - Lack of useful information. There are $ amounts with no description. Context Switching away from the app for a couple seconds results in a forced-logged out. Buttons pop up in arbitrary and inconsistent places. For example, I had an error messages appear at bottom of screen. To cancel out of it and make any forward progress, I had to hit a little cancel button that appears at the top/center of the screen. What is this Whack-a-mole ? The web site works better.
    more
  • EDIT: Very handy app that works well most of the time Feb 9, 2021

    By Firebane25
    I have used this app ever since its launch, and on the whole it’s very handy. Having a digital ID on hand and quick access to my HSA details are really appreciated, and while it occasionally has some server hiccups that manifest in blank screens and errors, most of the time it has suited my needs and gotten the job done. The developers are actively improving the app regularly, as well — my original review was pretty scathing, but they reached out to me shortly after and informed me that the technical issues I had faced had been solved, and indeed they have been. If you have Anthem coverage, this is a nice utility to have on your phone.
    more
  • Worst Ap ever invented Jan 16, 2021

    By Lee Hunt
    I can’t tell you how many times I have tried to register. Tells me I am already registered when I’m not. I have called the help line numerous times and they are no help. Now every time I try to register it completely throws me out. Not impressed!!! You would think the “help line” would be aware of these problems. Needs MUCH improvement.
    more
    img AppGrooves User
  • Apparently the recent update messed up everything Jan 16, 2021

    By Angela Cervantes
    In all fairness, to people saying the 5 stars couldn't be legit, they WERE legit. I have used this app for well over a year and was pretty impressed with being able to use it to reorder specialty scripts and pay bills. However upon trying to log in yesterday, I keep getting kicked out to the log in page. I uninstalled and reinstalled and it's still having issues. After so many days crashing, anthem needs to reevaluate their app and fix their bugs. Hopefully they will.
    more
    img AppGrooves User
  • Feb 21, 2021

    By Alfred E. Neuman
    Non functioning unstable mess. Crashes, errors, launches for a few minutes then an error saying you're offline. I mean it's not a glitch or anything it's a mess. I have to wonder do they actually test these updates before they roll out? Ugh ***Update Emailed as instructed by developer and still no response lol. 1 star for member service as well
    more
  • HSA Glitches All Day Jan 15, 2020

    By Hadhighhopes898
    I loved the Anthem website and used it all the time for Bill Pay with my HSA account. I downloaded this app and now it has taken 3 calls to Customer Service to get this basic task done. I needed to ‘pay myself’ with my HSA to resolve a balance this week with a provider so I can have a procedure done. I went through the normal steps on Friday January 10th. I log in yesterday and it says it was denied although I had more than enough in there. I tried it again, same transaction. Got all the way to the end screen saying “submitted”. Checked back about an hour later (typically when I do this, it takes the funds out of my balance within seconds), funds were all still there. I look in pending transactions and my recent bill pay submission isn’t there. I waited and checked back today- it’s like it never happened. This app allows you to go all the way to the submit screen, submit it, tells you you’re all set, but meanwhile is doing absolutely nothing. I called customer service and they were dumbfounded, telling me “oh if it said you submitted it then you did but I don’t see it here. Can you do it on the phone with me now? It should show up in real time.” I go through all of the steps for a third time, nothing shows up. No pending transaction. I have no HSA card or time to wait for one to be sent so I may have to move my procedure because of this weird glitch where it won’t let me do a basic task.
    more
  • Feb 16, 2021

    By Kirsten Rocha
    App/login process works fine. No problems. One MAJOR issue: TEXT-ONLY virtual visits. Can't find them. Anthem website/app ads show text($19) and video($59) visit options. UPDATE: I needed a prescription so I sucked it up and did the phone call. Got what I needed. Immediately after the call ended the page in the app changed and it gave me the option to complete a text-only visit ($0-19). So frustrating! This service works, but I resent the fact that it forces you to make a phone/video call first.
    more

No reviews available

  • Definite improvement over the last app Aug 31, 2019

    By insaineyesay
    This improved app is MUCH smoother, snappier, and native feeling over the previous app. The colors are nice and the new chat feature is actually kind of awesome. I imagine new learning capabilities and responses will come from that AI in the releases to come. Now I can just type what I want to do in the chat rather than pressing buttons, looking everywhere to find it. Really cool. The development team at anthem has stepped it up BIG time. Great job! I’ll admit I’m looking forward to all of the new features and integrations that will be coming in the future. Again. Great job Anthem.
    more
  • Have NEVER been able to log on successfully. May 26, 2020

    By Dummblonde
    This is a VERY frustrating App. They claim that I have already accessed it, and yet it denies me access every time I try to log on. Says that my plan may not be valid and yet I know for certain that it is valid. My option is to call “customer service” but that is an ugly wait time and frustrating experience that I am not looking forward to. Frankly, I have gone without healthcare questions being answered, just so that I didn’t have to deal with this. What a great deal!
    more
  • Device Integration Screen? Jan 3, 2020

    By AppleDVG001
    The latest app update release notes implies I should be able sync with my Apple Watch. Either update the app to actually do this, or revise your release notes to accurately state what it does and does not do. Your developer response seems to be consistent with your other developer responses. I have synced my Apple Watch with other apps, so I know how to do it. Your app simply has no integration with HealthKit (Sydney does not show up in the Health app, in the Apple Watch app, not in various privacy settings, etc. ).
    more
  • So much better!!! Sep 1, 2019

    By inndem
    Really great job! This is WAY better than the old Empire BCBS app! Consolidating the BCBSs under one app is a great move - easier for patients, and it's easier and more efficient for you to provide a unified user experience! It's snappy, visually appealing, easy to use and to navigate. Sydney is still a little limited in dialog options - she doesn't recognize/ know how to respond to things like "thanks" yet, but I'm sure she'll get there eventually 😉
    more
  • Sydney - User Friendly May 15, 2020

    By DSJ1958
    Sydney is the most user friendly health carrier application I have ever used. It is easy to navigate through the different departments for whatever you need. I like the buttons at the bottom for quick access and the pharmacy mail order section always has my Rx refills ready and sent to me on Auto Refill. Definitely an A+ rating from me!! 😃
    more
  • My impressions after first use of S/W on iPad... immature Aug 20, 2020

    By JAHO2011
    Screen rotation - Not supported. Only portrait mode. Not good when using a keyboard. Login screen - I need to context switch to pick up name and password from my pwd manager. Tool prevents context switching from keyboard (cmd+tab). When context switching with home button, this app deletes anything typed into name and password fields. This forces me to type name and password, which is not at all secure, as people can see what you are typing if you are in public. Plan Usage Screen - Some silly little symbol (Sydney ?) on lower right corner of screen is covering the last entry under Claims. Plan Usage Screen - Claims Screen - Lack of useful information. There are $ amounts with no description. Context Switching away from the app for a couple seconds results in a forced-logged out. Buttons pop up in arbitrary and inconsistent places. For example, I had an error messages appear at bottom of screen. To cancel out of it and make any forward progress, I had to hit a little cancel button that appears at the top/center of the screen. What is this Whack-a-mole ? The web site works better.
    more
  • EDIT: Very handy app that works well most of the time Feb 9, 2021

    By Firebane25
    I have used this app ever since its launch, and on the whole it’s very handy. Having a digital ID on hand and quick access to my HSA details are really appreciated, and while it occasionally has some server hiccups that manifest in blank screens and errors, most of the time it has suited my needs and gotten the job done. The developers are actively improving the app regularly, as well — my original review was pretty scathing, but they reached out to me shortly after and informed me that the technical issues I had faced had been solved, and indeed they have been. If you have Anthem coverage, this is a nice utility to have on your phone.
    more
  • Seems Fine Dec 10, 2019

    By sam_mcguire
    I saw a lot of 1 star reviews with some serious hate for this app which made me nervous. The old app I was using is gone and a message popped up saying I had to switch to this one, which is the only issue I had at all. Once I downloaded it, things worked at least as good as before and I was able to do all of my normal tasks in the app. It didn’t crash. It was pretty quick. Nothing seemed off. So either the app was fixed or the negative reviews have some grudge. I am a college professor and don’t work for the company and I have zero invested in the app. I just want to make sure an honest review gets posted.
    more
  • Update Apr 16, 2020

    By micknametaken
    I am happy to give an update. I was finally contacted by Logann. Logann has worked hard to get the information I need with allowing me to keep my dignity because I am disabled and I have an extremely hard time with comprehension and concentration . Logann is laying out a plan that I can understand and that is greatly needed and appreciated. If I continue to get this type of help so I can be as healthy as I am able to be I will be thrilled. The app itself seems to be improving almost daily with the suggestions and complaints being addressed promptly by the developer.
    more
  • App appears to have updated successfully Feb 19, 2021

    By Bill12894567
    Updated from previous one star review: The developer reached out to me and explained the app had been updated again. I downloaded and it works fine now. Apparently, there had been an issue with iPhone 6. It’s a little slow, but I was able to access all the features.
    more
  • More information should be included in the app Oct 5, 2020

    By LauraLaine02
    The app it doesn't have details on coverage. You can't find out exactly what is it or is not covered, the amount of coinsurance and co-pays etc. You have to instead go to the full website to get that information. I wish the app had everything and I didn't have to visit the full website so frequently. Also, when searching for care through the app it does tell you who is in network but it does not tell you if they require a referral or a prior authorization. Again you have to go to the full website to get that information. I found this out the hard way when I found an acupuncturist through the app, after my appointment and she told me that her service was not covered by my insurance. I thought that was strange because I had found her through the app, but come to find out I need prior authorization to do acupuncture. I think this could be improved.
    more
  • Feb 17, 2021

    By Raheel Malik
    KEEPS CRASHING AND NOT STAYING LOGGED IN. App repeatedly reboots itself and crashes. Unable to input username/PW without the app returning to the login screen. UPDATE: After the last couple of updates the app works better now; and the EOB is downloading and opening like it should. Thank you.
    more
  • Okay-ish app Jul 29, 2020

    By ashkat77
    This app is fine, works for me. My only gripe is that it FORCES you to download any new updates before even letting you into the app if you haven't logged into it in a while. NO other apps I know of do this. What if I'm in the hospital with barely any service and have to show my insurance card on the app? But then I CAN'T because the app won't let me get past the pop-up to update?? That is some dangerous stuff. This app is the last app that should be forcing this kind of stuff. I know darn well I can see my card and claims just fine regardless of any new updates needed. Please fix that BS.
    more
  • Two issues May 13, 2020

    By Conwayquilts
    1. Wanted to text with a doctor. Put in my info, paid for the visit and I wait and I wait and I wait. When I go to frequently asked questions, I see doctors are available 11 am to 11 pm ET. I logged the visit at 9:20 am. It would be nice instead of saying the doctor will be with you shortly to let my know the hours BEFORE I pay! 2. Wanted to provide feedback via the app but when I select the topic/department for my topic, the select button isn’t on that screen and I can’t scroll down to click it.
    more
  • Nice App, but recent update does not remember Face ID on iPhone 11pro Feb 25, 2021

    By GSE BBCC
    Nice app and some great feature updates along the way, but the latest release does not remember Face ID, and I have to login with name / pass each time, despite having Face ID set on. I have tried toggling the setting, I also changed my password and the app knew to ask me to re-enable Face ID. It worked once and the subsequent times it asked my to use my user / password.... previously it always worked like a charm.
    more
  • Apparently the recent update messed up everything Jan 16, 2021

    By Angela Cervantes
    In all fairness, to people saying the 5 stars couldn't be legit, they WERE legit. I have used this app for well over a year and was pretty impressed with being able to use it to reorder specialty scripts and pay bills. However upon trying to log in yesterday, I keep getting kicked out to the log in page. I uninstalled and reinstalled and it's still having issues. After so many days crashing, anthem needs to reevaluate their app and fix their bugs. Hopefully they will.
    more
    img AppGrooves User
  • HSA Glitches All Day Jan 15, 2020

    By Hadhighhopes898
    I loved the Anthem website and used it all the time for Bill Pay with my HSA account. I downloaded this app and now it has taken 3 calls to Customer Service to get this basic task done. I needed to ‘pay myself’ with my HSA to resolve a balance this week with a provider so I can have a procedure done. I went through the normal steps on Friday January 10th. I log in yesterday and it says it was denied although I had more than enough in there. I tried it again, same transaction. Got all the way to the end screen saying “submitted”. Checked back about an hour later (typically when I do this, it takes the funds out of my balance within seconds), funds were all still there. I look in pending transactions and my recent bill pay submission isn’t there. I waited and checked back today- it’s like it never happened. This app allows you to go all the way to the submit screen, submit it, tells you you’re all set, but meanwhile is doing absolutely nothing. I called customer service and they were dumbfounded, telling me “oh if it said you submitted it then you did but I don’t see it here. Can you do it on the phone with me now? It should show up in real time.” I go through all of the steps for a third time, nothing shows up. No pending transaction. I have no HSA card or time to wait for one to be sent so I may have to move my procedure because of this weird glitch where it won’t let me do a basic task.
    more
  • Feb 20, 2021

    By Donald Nelson
    If it's not one thing it's another. Couldn't log in for a while after several phone calls it was resolved but now can't use the app to search for providers. It starts to load the page then suddenly it disappears leaving me a blank screen. I have to use the website to find providers now.
    more
  • Feb 22, 2021

    By Covid19 watchlist
    Worst app I've ever seen. Went to enter phone number and got a message that it was not valid. Tried the updated app. Problem fixed! However now a new one. 🤔Can't find any providers when I searched for medical services!
  • Terrible on Phone Sep 11, 2020

    By RikNem
    I got this app for my college-aged daughter so that she could find care in her college town. But, whenever I or she visits the “find care” spyglass at the bottom of the page, it brings up a screen that is clearly meant for a web browser, not this app. Worse, the screen doesn’t scale to fit the screen of an iPhone 8 or 11, so you cannot read the choices you are selecting. It is useless for finding care. It does a decent job viewing claims, viewing your insurance card, etc. (although my phone won’t fit into the card scanner at my physician’s office, so I still need the physical card), but until the find care option is fixed, the app doesn’t work.
    more
  • Worst Ap ever invented Jan 16, 2021

    By Lee Hunt
    I can’t tell you how many times I have tried to register. Tells me I am already registered when I’m not. I have called the help line numerous times and they are no help. Now every time I try to register it completely throws me out. Not impressed!!! You would think the “help line” would be aware of these problems. Needs MUCH improvement.
    more
    img AppGrooves User
  • Feb 21, 2021

    By Alfred E. Neuman
    Non functioning unstable mess. Crashes, errors, launches for a few minutes then an error saying you're offline. I mean it's not a glitch or anything it's a mess. I have to wonder do they actually test these updates before they roll out? Ugh ***Update Emailed as instructed by developer and still no response lol. 1 star for member service as well
    more
  • Feb 16, 2021

    By Kirsten Rocha
    App/login process works fine. No problems. One MAJOR issue: TEXT-ONLY virtual visits. Can't find them. Anthem website/app ads show text($19) and video($59) visit options. UPDATE: I needed a prescription so I sucked it up and did the phone call. Got what I needed. Immediately after the call ended the page in the app changed and it gave me the option to complete a text-only visit ($0-19). So frustrating! This service works, but I resent the fact that it forces you to make a phone/video call first.
    more
  • Feb 18, 2021

    By Greg Lee
    The website says that I should be able to connect my Google fit account to my account thru the Sydney app. This is incorrect as Google fit does not show up as an option to connect to within the Sydney app. Currently on the phone with Anthem tech support and they don't seem to be able to fix this Update 2/18/21 Anthem has removed the option for Google fit from their website. So I'm assuming that it won't be an option in the app as well now. I'll be looking for better insurance!
    more
  • Irritated and going back to a paper card. Mar 24, 2020

    By Dboyes99
    It’s nice that Anthem is trying new ideas, but this is one of the worst user interfaces I’ve ever seen, and it’s very frustrating to use or guess what to do next. First, I have no interest in having a conversation with an app. There are a strictly limited number of things this app needs to do: show me my ID card, show me my claims and pharmacy info, show me what I owe and give me a way to pay it without switching to another app, and request a callback to handle anything more complicated. KISS design needs 4 buttons to do the above. The ID card function needs to store the card locally so you don’t have to be constantly connected to show some office admin your current insurance info. This version makes me guess what a not very well trained AI is looking for and then have an extended discussion with the app to get any useful information while you’re standing at a window. Suggestion for developers: make a point to stand on one leg with crutches and no weight allowed on the other foot, or put your arm in a sling with nothing to hang onto while trying to find your ID card without assistance; you’ll get the picture quickly why that this app is not an improvement. Automatic fail if you fall or unbalance yourself - and then we’ll talk. The previous version was simple to operate and it worked far better. I’ll use this one since I’m forced to, but you need to rethink the design.
    more

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