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Subway®

Subway®

SUBWAY Restaurants

Hungry? Eating fresh just got a whole lot better with the new Subway app.

4.6 Ratings 793K+ Reviews 10M+ Downloads

Ratings & Reviews

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  • img Community

    Subway app is terrible Jul 14, 2021

    By Manilla Cock
    The subway app is slow and glitchey also not intuitive at all. The app does not allow the users to make choices that are completely normal to order in the stores. For example you cannot order some chips, drinks, or swiss cheese. How can a company this large have such a trash app.
  • Where’s the Rewards Feb 8, 2018

    By Ronwilt
    The app is convenient when it works. I say that because so often I go through the pains of buying online and I get to the end and get an error. This happens frequently. I resubmit, start over , etc. same stupid error message. And there is no one to call and ask for assistance. I keep the app current on my iPhone. The next day it may or may not work again. I also think going through the menu is slow and clumsy. I also try to get my order straight in advance so when I am ready and I hit the purchase button I know it will be fresh. This is typically the time I am hurried and do not want to step through the menu. But I still want Subway Fresh, right. But today something changed and when I went back to my order to submit payment it appeared to be missing. So I ordered all over again and then noticed I had two subs in the queue. So I had to figure out how to cancel one of them. My order changed slightly and I couldn’t tell which one I was canceling. So what is my reward for continuing to use the app and buy from Subway. There is none. No rewards for buying your subs 3-4 days a week. No extra discounts. No buy 4 get the 5th free. Nada. And I don’t expect anyone will respond to my input. So Surprise me, Subway.
  • A beginner Jun 21, 2021

    By Keely Maltby
    I just signed up and it was pretty painless. I’m typically very frustrated by the time I’m finished unless I Chuck my Phone out the window before I’m done. The application/ sign up process was easy. Ordering sandwiches was a step by step process and the pictures make it easy to follow. I forgot to order my choice of cheese but in the checkout yiu have one last chance to add or subtract items. Also the locations chapter was easy to follow and subway allows Apple Maps so I’m not forced to download another map app I don’t necessarily want, thanks for that consideration. To summarize; my lengthy review; signing up is breeze just read the instructions & follow the steps. If you’re not on your own turf Locating a store is a cinch if you know where you are. If you don’t know where you are it’s likely you need more than a sandwich. I found this app to be problem free. Besides there really isn’t a Cadillac problem that can’t be fixed with a stomach full of Subway is there? Slow your roll (wheat , Italian, or artisan lol couldn’t help it ) slow your roll you’ll be unwrapping that delicious 12 inches of Yummy in no time. Cant eat the whole thing? Wrap in some plastic and BAM! Lunch tomorrow cuz its stays fresh even overnight. You’re welcome, k&g Henson Murrieta Ca
  • Jul 23, 2021

    By James Moore
    Acceptable. (3.5 stars rounded up to 4 stars.) Not as easy as the chic-fil-a app. Tried multiple times to add chips and drink to sandwich order. The app kept kicking me out. Waited a few days and then tried again. Eventually had to add the drink and the chips individually instead of applied as a meal. On a positive note, the app recognized I was ordering a meal and automatically reduced the overall price.
  • Subway support helped solve accessibility issue with VoiceOver! Might have been iOS version issue. Jan 24, 2020

    By Brl.Dots
    THANKS to Subway phone tech support, we figured out what the issue might have been. I'm running iOS version 12.4.1 on my iPhone. I was impressed when the support person with whom I spoke actually knew how to turn on VoiceOver, and try the app using it with his phone. He was running iOS 13.3, and I heard the app working as it should, getting past the first screen. He also had a coworker try it with iOS 13.3 on an older phone. So, we arrived at the solution that I would update my iPod Touch, and see if I can get past the first screen with it. When I tried that the next day, sure enough, it did work! And now, for whatever reason, it's again working on my phone at iOS 12.4.1, too, when the other day, I could double tap until the cows come home, and it wouldn't go anywhere past the initial screen. MANY THANKS Subway tech support! You've restored some of my faith in app developers and tech support people who actually have an interest in app accessibility! THANK YOU AGAIN! The original review text from a few days ago is below, but I consider this issue definitively resolved for the time being! Tina E. ORIGINAL REVIEW TEXT, which no longer applies: How can I redeem my rewards, when I can’t even get past the first screen? Please, please fix this before January 31, 2020! If not, I have no way to use my four dollars reward that expires by then.! Thank you most kindly for your attention!
  • Good app for the most part Jan 25, 2021

    By Shadows14
    I am unable to order from any of the Subways around me using this app. I can only use it for the subway by my brother’s house. Also every time I order extra sauce it comes as light sauce. I originally thought this was a worker error, but it happened for months on end. I finally switched to ordering the regular amount of sauce and I get way more sauce now(still not heavy unfortunately.) I have also had several instances of ordering the buffalo chicken sub, but buffalo sauce is not an option so it came as plain chicken even though I paid more for buffalo. Despite my complaints Subway is absolutely delicious and it’s awesome to order through your phone instead of in store. I would order far more often if the Subways by my house were compatible(I can’t understand why they aren’t). I also once had an order that never made it to the restaurant which caused a series of inconveniences that ended with me spending over an hour in the store and eventually ordering manually. The inexperienced worker was very understanding about it despite how slow he was and slammed the restaurant was. He tried to call the manager for help who did not answer. Why the manager left a new kid all alone for a rush was beyond me.
  • Jul 21, 2021

    By Tyler Baird
    In order to avoid delivery fees via grubhub / doordash, you need to order subway through their website / app. Unfortunately the website is all sorts of broken, so this app was my only option. The app looks good, with visually appealing icons and an easy to grasp interface. Its just a shame that it's incredibly laggy, with long pauses for simple things like changing ingredients on your sub. It also hung on paypal processing for atleast five minutes. Driving to subway would have been faster.
  • Simply Doesn’t Work - Subway Gives Copy And Paste Responses Nov 20, 2017

    By dhaynes381
    This app went from buggy to completely non-functional. Open the app and after a few taps it crashes and closes. I’m not going to spend any time detailing the exact issues I’m experiencing because the Subway response will be the same copy and paste response they have given to everyone... “We want to help, please contact us at.... yada, yada, yada...”. Bottom line is, the app doesn’t work for most people and needs a drastic overhaul by competent developers. So far all that Subway has had to offer is copy and paste lip service. Make a meaningful effort to your customers and admit that the app is broken and that you’re actually addressing the problem with qualified developers (assuming that’s what you’re actually doing). There are more complicated apps out there that perform flawlessly, so yours doesn’t have to be an exception - hire qualified people Subway.
  • Jul 23, 2021

    By Robert Davis
    The new update to away the ability to really customize your options without selecting extra things. You now have to go all the way to the bottom if you want extra things or click an extra time on something vs the old way of holding down which I found to be a much better way of doing it. Outside of that the new look is good.
  • Jul 14, 2021

    By Reese Loc
    First time uaer. Easy and simple. That is how i like using an online ordering app. Great job Subway!! Thank you for putting in effort. It shows the company is focused on being great and making changes. It has to start somewhere....and if you continue on this route....you will see the positive results and feedback. Only thing i would mention would be paying employees a decent wage. Once you do that....watch. You will make a killing. Brand name. Happy employees. New menu change. Recipe for success
  • Where’s the Rewards Feb 8, 2018

    By Ronwilt
    The app is convenient when it works. I say that because so often I go through the pains of buying online and I get to the end and get an error. This happens frequently. I resubmit, start over , etc. same stupid error message. And there is no one to call and ask for assistance. I keep the app current on my iPhone. The next day it may or may not work again. I also think going through the menu is slow and clumsy. I also try to get my order straight in advance so when I am ready and I hit the purchase button I know it will be fresh. This is typically the time I am hurried and do not want to step through the menu. But I still want Subway Fresh, right. But today something changed and when I went back to my order to submit payment it appeared to be missing. So I ordered all over again and then noticed I had two subs in the queue. So I had to figure out how to cancel one of them. My order changed slightly and I couldn’t tell which one I was canceling. So what is my reward for continuing to use the app and buy from Subway. There is none. No rewards for buying your subs 3-4 days a week. No extra discounts. No buy 4 get the 5th free. Nada. And I don’t expect anyone will respond to my input. So Surprise me, Subway.
  • A beginner Jun 21, 2021

    By Keely Maltby
    I just signed up and it was pretty painless. I’m typically very frustrated by the time I’m finished unless I Chuck my Phone out the window before I’m done. The application/ sign up process was easy. Ordering sandwiches was a step by step process and the pictures make it easy to follow. I forgot to order my choice of cheese but in the checkout yiu have one last chance to add or subtract items. Also the locations chapter was easy to follow and subway allows Apple Maps so I’m not forced to download another map app I don’t necessarily want, thanks for that consideration. To summarize; my lengthy review; signing up is breeze just read the instructions & follow the steps. If you’re not on your own turf Locating a store is a cinch if you know where you are. If you don’t know where you are it’s likely you need more than a sandwich. I found this app to be problem free. Besides there really isn’t a Cadillac problem that can’t be fixed with a stomach full of Subway is there? Slow your roll (wheat , Italian, or artisan lol couldn’t help it ) slow your roll you’ll be unwrapping that delicious 12 inches of Yummy in no time. Cant eat the whole thing? Wrap in some plastic and BAM! Lunch tomorrow cuz its stays fresh even overnight. You’re welcome, k&g Henson Murrieta Ca
  • Jul 23, 2021

    By James Moore
    Acceptable. (3.5 stars rounded up to 4 stars.) Not as easy as the chic-fil-a app. Tried multiple times to add chips and drink to sandwich order. The app kept kicking me out. Waited a few days and then tried again. Eventually had to add the drink and the chips individually instead of applied as a meal. On a positive note, the app recognized I was ordering a meal and automatically reduced the overall price.
  • Subway support helped solve accessibility issue with VoiceOver! Might have been iOS version issue. Jan 24, 2020

    By Brl.Dots
    THANKS to Subway phone tech support, we figured out what the issue might have been. I'm running iOS version 12.4.1 on my iPhone. I was impressed when the support person with whom I spoke actually knew how to turn on VoiceOver, and try the app using it with his phone. He was running iOS 13.3, and I heard the app working as it should, getting past the first screen. He also had a coworker try it with iOS 13.3 on an older phone. So, we arrived at the solution that I would update my iPod Touch, and see if I can get past the first screen with it. When I tried that the next day, sure enough, it did work! And now, for whatever reason, it's again working on my phone at iOS 12.4.1, too, when the other day, I could double tap until the cows come home, and it wouldn't go anywhere past the initial screen. MANY THANKS Subway tech support! You've restored some of my faith in app developers and tech support people who actually have an interest in app accessibility! THANK YOU AGAIN! The original review text from a few days ago is below, but I consider this issue definitively resolved for the time being! Tina E. ORIGINAL REVIEW TEXT, which no longer applies: How can I redeem my rewards, when I can’t even get past the first screen? Please, please fix this before January 31, 2020! If not, I have no way to use my four dollars reward that expires by then.! Thank you most kindly for your attention!
  • Good app for the most part Jan 25, 2021

    By Shadows14
    I am unable to order from any of the Subways around me using this app. I can only use it for the subway by my brother’s house. Also every time I order extra sauce it comes as light sauce. I originally thought this was a worker error, but it happened for months on end. I finally switched to ordering the regular amount of sauce and I get way more sauce now(still not heavy unfortunately.) I have also had several instances of ordering the buffalo chicken sub, but buffalo sauce is not an option so it came as plain chicken even though I paid more for buffalo. Despite my complaints Subway is absolutely delicious and it’s awesome to order through your phone instead of in store. I would order far more often if the Subways by my house were compatible(I can’t understand why they aren’t). I also once had an order that never made it to the restaurant which caused a series of inconveniences that ended with me spending over an hour in the store and eventually ordering manually. The inexperienced worker was very understanding about it despite how slow he was and slammed the restaurant was. He tried to call the manager for help who did not answer. Why the manager left a new kid all alone for a rush was beyond me.
  • Jul 21, 2021

    By Tyler Baird
    In order to avoid delivery fees via grubhub / doordash, you need to order subway through their website / app. Unfortunately the website is all sorts of broken, so this app was my only option. The app looks good, with visually appealing icons and an easy to grasp interface. Its just a shame that it's incredibly laggy, with long pauses for simple things like changing ingredients on your sub. It also hung on paypal processing for atleast five minutes. Driving to subway would have been faster.
  • Simply Doesn’t Work - Subway Gives Copy And Paste Responses Nov 20, 2017

    By dhaynes381
    This app went from buggy to completely non-functional. Open the app and after a few taps it crashes and closes. I’m not going to spend any time detailing the exact issues I’m experiencing because the Subway response will be the same copy and paste response they have given to everyone... “We want to help, please contact us at.... yada, yada, yada...”. Bottom line is, the app doesn’t work for most people and needs a drastic overhaul by competent developers. So far all that Subway has had to offer is copy and paste lip service. Make a meaningful effort to your customers and admit that the app is broken and that you’re actually addressing the problem with qualified developers (assuming that’s what you’re actually doing). There are more complicated apps out there that perform flawlessly, so yours doesn’t have to be an exception - hire qualified people Subway.
  • Jul 23, 2021

    By Robert Davis
    The new update to away the ability to really customize your options without selecting extra things. You now have to go all the way to the bottom if you want extra things or click an extra time on something vs the old way of holding down which I found to be a much better way of doing it. Outside of that the new look is good.
  • Jul 14, 2021

    By Reese Loc
    First time uaer. Easy and simple. That is how i like using an online ordering app. Great job Subway!! Thank you for putting in effort. It shows the company is focused on being great and making changes. It has to start somewhere....and if you continue on this route....you will see the positive results and feedback. Only thing i would mention would be paying employees a decent wage. Once you do that....watch. You will make a killing. Brand name. Happy employees. New menu change. Recipe for success
  • Charged for sandwich by closed restaurant Apr 18, 2019

    By S Henk
    Updated: heard back before I had to go through my credit card company and they are refunding the purchase. Still hesitant to trust the hours in the app going forward though Ordered a sandwich through the app for a restaurant that was supposed to be open until midnight (according to the app), received my confirmation email, arrived at the store at 10:55 and it was very clearly closed (with hours posted as open until 11:30pm). Couldn’t cancel the order since the only way to do that is by calling the restaurant who obviously didn’t pick up. Only customer service contact is a form, so filled it out explaining what had occurred and asking for confirmation I wouldn’t be charged. Four days later my credit card has been charged and I have no response from customer service, looks like I’m going to have to deal with this through my credit card company. Clearly deleting the app as it defeats the purpose of ordering ahead if the restaurant might not even be open and they charge you for food you don’t receive
  • img Community

    Subway app is terrible Jul 14, 2021

    By Manilla Cock
    The subway app is slow and glitchey also not intuitive at all. The app does not allow the users to make choices that are completely normal to order in the stores. For example you cannot order some chips, drinks, or swiss cheese. How can a company this large have such a trash app.
  • Jul 22, 2021

    By Debby-Doug Stoddard-Crooks
    Used the app last week. Order never got to store. Luckily she didn't charge when I showed her confirmation email because the online order did charge the card. Today I'm not able to make changes to the sandwiches or salads. Every time I try to edit it just adds it to the cart again. I had 3 of the same sandwich in the cart before I noticed. We are going to have to go into the store to order our lunch today. This app has a LOT of issues. Plain & simple, it doesn't work at all.
  • Not great... Dec 13, 2020

    By csfrost1986
    Especially compared to the competition (places like Taco Bell, Sonic, Pizza Hut, and Starbucks, which all have excellent apps), I find this app to be buggy and inconvenient. Adding toppings and sauces to subs is more cumbersome than it should be and I usually experience a lag when trying to remove toppings. The options online often don’t match up with the store. Salt apparently isn’t an option using the app, although pepper is? Maybe the issues lie with my local Subway’s inventory, but I also can’t select chip options that I know they have in store. There’s no way to specify what kind of fountain drink you want if you add it as a stand-alone item (can only specify if it’s part of a meal). As a result, I have to use the special request section to correct my order since it isn’t accurate and even then I just end up having to grab everything myself when I get to the store. Also, ‘Make it a meal?’ shows up for subs but not for personal pizzas, even though every Subway I’ve ever gone to offers up the option of making my pizza a meal. Had to try adding my credit card about 4 times before it finally saved it (even though I didn’t change any info from the first attempt to the last... it was just being buggy). Buggy and slow when trying to remove items from the cart. Finally, it’s probably human error somewhere in the process, but the tracker often won’t register that I’ve picked up my order, so I’ll see a reminder on the app homepage saying I have an order ready.
  • Jul 21, 2021

    By David Kurland
    Worse than the old version, can't even complete an order anymore, try again later, try again later, try again later. Then it goes through without it telling you. If I didn't check my emails I wouldn't have known I had an order to pickup. The app is super slow, I don't understand why they changed it from the old app that was not good but worked better than this. The apple iphone/iPad app is just as bad. I can only assume they are trying to ruin the company.
  • Absolute Garbage Apr 16, 2020

    By MJSinNEW
    Placed an order at 5:20pm on the app for pickup at the Menominee, MI Subway. Completed the transaction and it told me it would be ready for pickup at 8:20pm. Three hours?!!! Called the store 20 minutes later to see if was really going to take that long. They haven’t gotten the order! She said it usually takes 15 minutes for the store to receive it. So they should have already gotten it. She said once they received the order that they would have it ready in 15-20 minutes. I called back in 25 minutes and they still hadn’t received the order! She asked me to give her my order over the phone and they would make it right away. I went to the store 20 minutes later and showed the woman my phone with the order details which show date, time, order number, store number, location, items ordered, amount paid, method of payment. Everything to prove it’s legit. I appreciate the employees willingness to resolve things, but the app is COMPLETE GARBAGE!!! The store had no way to look up my order, no way to cancel the order, and no familiarity with the app itself. They made my verbal order with one error, by forgetting to put bacon on my steak & bacon sub, which is a little frustrating. The app far outweighed the missing bacon in terms of visceral frustration. And on the Subway website under the Contact Us section, you don’t have an option to choose app problems or feedback. I’d rate the app zero stars if that was an option.
  • Jul 22, 2021

    By Warren Grace
    I don't find the updated app easier to use. The menu is incomplete (no new items), customizing items is more complicated, and the extra confirmation step on adding items is baffling if you used the old app. Design-wise, it is cleaner and easier to read, but it isn't obvious how to do certain things. Further, annissue with both apps is the lack of complete condiment listings, and insufficient drink and side options. Adding "make it a meal" is useless when the chips and drink desired aren't there.
  • Absolute waste of time of an app Aug 28, 2020

    By Liam Allen
    The app in itself is pretty good save the fact that it’s not crystal clear how to apply the deals to an existing order. However that’s not the reason why I’m writing to you. I just downloaded the subway app about a week ago, and I have used it four times so far. The first THREE orders had missing items and not just simple items I mean like the missing guacamole in the turkey bacon GUAC wrap. 🤦‍♂️ luckily we live in walking distance so I just walk back to fix the order. Now the fourth time is the kicker and it is pretty much the sole reason why I will never ever use your subway app again. I dialed in the order and it gives me the ready time of approx. 15 minutes. Totally fine. I show up at the approx. time and it’s one person who just showed up to their shift for that night and has no idea where my order is. He spots the ticket order on the counter and is confused why no one has taken care of it since it’s been 15-20 minutes since that ticket order has been ordered and PAID through your app. Apparently your (probably way underpaid minimum waged) prior shift employee grabbed the ticket, set it on the counter, and clocked out without even communicating to the next shift employee about it. I’m giving your app a one star not because your app is insufficient but because you failed to realize that you expect your franchise to employ competent persons to execute orders that is generally meticulous in nature.
  • Jul 22, 2021

    By George Bohannon
    App is a comedy of errors. I spent 10 minutes opening a new account, payment method, and describing my sub. I entered the payment info 3 times before it was accepted. My finger must have gone too close to another spot on the screen because the app kicked me out before I submitted the order. I logged back in to find that my sub order was gone. I suggest looking at the Dominos app to see how an app should be made.
  • Simply doesn’t work! Oct 3, 2019

    By Anita245
    I would give a 0 star rating if I could. The app wouldn’t was not working at all about 1 month ago while visiting one of my local Subways to pick up a sandwich at the end of a long day! The clerk/server ringing up my purchase did his best to scan the App to apply/redeem my points to no avail. As I happen to carry the card that came before the App with me as well, he tried to swipe the card (which has always worked before) and the end results was a total lockout of my account with the message to contact Subway. I had to make the purchase without my points! I did contact Subway the next day and after several minutes, the customer service rep found the solution to my problem. Problem solved; hardly! Two weeks later, I went to buy three sandwiches at one of my local Subway locations. This time out, the App just kept spinning and spinning as if it was prepping to open. It never did! Thank goodness my old card worked this time out. A couple of days after, I tried to open the App at home just to see what would happen. It opened up without a hiccup. Gee Subway, I need the App to work when I am actually interested in ordering food, NOT when I am just sitting at home not interested in eating your food that day. I expect to have a helpful, functioning App at the time of purchase instead of a message to contact you guys, or to simply not have the App open at the moment of truth! Frustrating!!!!
  • Jul 22, 2021

    By Hailey Stephens
    The new update came with a bunch of bugs. I've used this app for years with no problems until now. spend the time customizing your sandwich for it to be lost. After 10 minutes and multiple times of re-appling my customizings it still doesn't let me add a drink. You can choose a drink and size but won't put it in the cart. And one more thing I noticed. placing your order it asks you if you want a designated time putting the closes time first now automatically setting it to the furthest time.
  • img Community

    Subway app is terrible Jul 14, 2021

    By Manilla Cock
    The subway app is slow and glitchey also not intuitive at all. The app does not allow the users to make choices that are completely normal to order in the stores. For example you cannot order some chips, drinks, or swiss cheese. How can a company this large have such a trash app.

No reviews available

  • Subway support helped solve accessibility issue with VoiceOver! Might have been iOS version issue. Jan 24, 2020

    By Brl.Dots
    THANKS to Subway phone tech support, we figured out what the issue might have been. I'm running iOS version 12.4.1 on my iPhone. I was impressed when the support person with whom I spoke actually knew how to turn on VoiceOver, and try the app using it with his phone. He was running iOS 13.3, and I heard the app working as it should, getting past the first screen. He also had a coworker try it with iOS 13.3 on an older phone. So, we arrived at the solution that I would update my iPod Touch, and see if I can get past the first screen with it. When I tried that the next day, sure enough, it did work! And now, for whatever reason, it's again working on my phone at iOS 12.4.1, too, when the other day, I could double tap until the cows come home, and it wouldn't go anywhere past the initial screen. MANY THANKS Subway tech support! You've restored some of my faith in app developers and tech support people who actually have an interest in app accessibility! THANK YOU AGAIN! The original review text from a few days ago is below, but I consider this issue definitively resolved for the time being! Tina E. ORIGINAL REVIEW TEXT, which no longer applies: How can I redeem my rewards, when I can’t even get past the first screen? Please, please fix this before January 31, 2020! If not, I have no way to use my four dollars reward that expires by then.! Thank you most kindly for your attention!
  • Simply Doesn’t Work - Subway Gives Copy And Paste Responses Nov 20, 2017

    By dhaynes381
    This app went from buggy to completely non-functional. Open the app and after a few taps it crashes and closes. I’m not going to spend any time detailing the exact issues I’m experiencing because the Subway response will be the same copy and paste response they have given to everyone... “We want to help, please contact us at.... yada, yada, yada...”. Bottom line is, the app doesn’t work for most people and needs a drastic overhaul by competent developers. So far all that Subway has had to offer is copy and paste lip service. Make a meaningful effort to your customers and admit that the app is broken and that you’re actually addressing the problem with qualified developers (assuming that’s what you’re actually doing). There are more complicated apps out there that perform flawlessly, so yours doesn’t have to be an exception - hire qualified people Subway.
  • Jul 14, 2021

    By Reese Loc
    First time uaer. Easy and simple. That is how i like using an online ordering app. Great job Subway!! Thank you for putting in effort. It shows the company is focused on being great and making changes. It has to start somewhere....and if you continue on this route....you will see the positive results and feedback. Only thing i would mention would be paying employees a decent wage. Once you do that....watch. You will make a killing. Brand name. Happy employees. New menu change. Recipe for success
  • 2nd Order was made right !!! May 16, 2020

    By subway fanatic lovet
    Ok I have to give them credit for replacing my order although i wish they’d dress my sandwiches like they did the second time cause that was perfectly correct it reminded me oh how subway first ever had me hooked the taste of all the explosions of the veggies and sauces was spot on I like banana peppers lettuce tomatoes olives mayo and honey mustard in every bite and their willingness to go beyond and make it right I am glad about as well the app was ok as well I liked how you can customize it how you want it althgh for future reference please consider 2x as a good amount then you’ll never go wrong cause commonly extra or double 2x amount doesn’t seem to be double but normal amount . But I am happy but i hope I don’t have to give a bad review or complain to get an order correct in future . Thanks for making it right guys .i was very satisfied with my 2nd replacement order.
  • Battery drain Jan 31, 2019

    By SlomoinNipomo
    I use your app several times a week. I see several issues: 1) if I leave the app open after a purchase scan it consumes 80% of my iPhone 6s battery, this has happened several times so I have to quit the app after ordering. 2) the scanning at purchase for payment and reward points is unreliable. The interface given the cashier to use a linked credit card must be clumsy because I often have to rescan multiple times. This may be a training issue, a human interface design issue and/or a technical problem. I can’t tell from my side of the counter. But it is a problem. 3) the thin ribbon entitled “show card” is above the screen horizon and harder to find than necessary. The button/ribbon should be visible all the time and taller to make it easier to find and then select. The scrolling adverts are of no consequence to me. I always order the same sandwich in person. The subway joke of the day is a waste of space. I just want a simple screen to pay and get points. Put all the clutter elsewhere. 4) what’s with the free cookie reward? I apply the reward but the clerk either does not see the reward or ignores it. I shouldn’t be eating cookies anyway but why offer in the app if there is no intention to serve it? Fix these issues and my rating changes to 5.
  • Save me from the evil lady at Western Lights plaza Jun 6, 2020

    By RaydeeRoweee
    The woman at the subway I go to is horrid. I thought it was only me until a guy came to pick up an order and told her have a nice day and she ignored him. Then she treated my husband the same way. Everytime I go in I wait 20 mins for her to acknowledge me or if she does she will say “hold on I’m doing online orders” she was nice my 2nd time ever going in because I left her a 15$ tip my first time even tho she was terrible thinking maybe she is having a hard day maybe she had a death in the family. So the next time she was polite to me but that was the day she didn’t even acknowledge the other customer or tell him to have a nice day. That woman should not have a job in customer service but that is neither here nor there thank you to whoever made this app and saved me from spending another min with this wretched woman!!
  • Great app, but could use work! Aug 16, 2019

    By M Liz Whit
    I love the Subway app and use it often. I visit many locations and have found the app to be very useful. I mostly visit two different Subways near me, but especially the one closest to home. The Subway location on the app close to my home does not reflect certain information correctly. They offer breakfast all day, which is something I order often, but the app says they do not. Therefore, I’m unable to order breakfast at any point of the day on the app. They also have pepper relish at this location, but it’s not a selection on the app. I have reached out to Corporate about updating the selection criteria for this particular location a while back, and haven’t seen any changes. I hope one day they make these changes so I can properly use the app for my favorite Subway location.
  • Love this app! Sep 28, 2020

    By IPhoneUserTLH
    Some apps you try to order through just are not user friendly. You try to edit the order to your liking and it doesn’t allow it, or the app says you have coupons you can add, but when you try to it doesn’t apply to the order. I’ve never had any of those problems with the subway app! I love using it. I order my sub, select the time I want to get it, I go right to the location of my choose, and it’s there, exactly how I ordered it and for the price I asked for. I honestly have not found an issue yet with it. I have had the occasional occurrence where I go to order something, and the screen does not load, but that’s simply due to spotty service! If I ever find something I don’t love, I definitely will edit my review to include it! But so far, everything is good!
  • Great app! Aug 26, 2020

    By Madavis4688
    I use this app constantly. If you like subway, then you NEED this app. It keeps track of your orders, lets you create a sub and then save it as a ‘favorite’, so next time you just click on the ‘favorites’ button and choose it. You also earn coins. Collect enough (easy to do) and you can get $2 off your next purchase (or save them up until you have $4, or more). Different deals going on through the app, too, such as free cookies, drinks, or chips, or even great deals like 2 foot long subs for $5 each. The app will also email you other promotions going on. Finally (the best thing) is that you do not have to stand in line. Place your order through the app, wait 10 minutes or so, then simply walk in and get your sub. If you are not using this app, you are missing out!
  • Five but not happy May 27, 2018

    By Houserftway
    So I’ve used this app many times actually. I love this app it was super easy to use but now since the developers tweaked it it won’t let me on anymore. When I pull up the main screen and enter my info it said forgot your password let’s get you a new one so I changed it but every time I put in my info, I hit accept new terms it just takes me back to the forgot your password screen. The app is not realizing that I have accepted the new terms and letting me into the actual app, I am not a reviewer by any means but I feel if something’s added or been taken away it’s my job to let you know how things are running and it’s not smoothly. I gave this app five stars because in the beginning the app worked great but now I can’t even use it, it’s only using up storage on my phone.
  • Where’s the Rewards Feb 8, 2018

    By Ronwilt
    The app is convenient when it works. I say that because so often I go through the pains of buying online and I get to the end and get an error. This happens frequently. I resubmit, start over , etc. same stupid error message. And there is no one to call and ask for assistance. I keep the app current on my iPhone. The next day it may or may not work again. I also think going through the menu is slow and clumsy. I also try to get my order straight in advance so when I am ready and I hit the purchase button I know it will be fresh. This is typically the time I am hurried and do not want to step through the menu. But I still want Subway Fresh, right. But today something changed and when I went back to my order to submit payment it appeared to be missing. So I ordered all over again and then noticed I had two subs in the queue. So I had to figure out how to cancel one of them. My order changed slightly and I couldn’t tell which one I was canceling. So what is my reward for continuing to use the app and buy from Subway. There is none. No rewards for buying your subs 3-4 days a week. No extra discounts. No buy 4 get the 5th free. Nada. And I don’t expect anyone will respond to my input. So Surprise me, Subway.
  • A beginner Jun 21, 2021

    By Keely Maltby
    I just signed up and it was pretty painless. I’m typically very frustrated by the time I’m finished unless I Chuck my Phone out the window before I’m done. The application/ sign up process was easy. Ordering sandwiches was a step by step process and the pictures make it easy to follow. I forgot to order my choice of cheese but in the checkout yiu have one last chance to add or subtract items. Also the locations chapter was easy to follow and subway allows Apple Maps so I’m not forced to download another map app I don’t necessarily want, thanks for that consideration. To summarize; my lengthy review; signing up is breeze just read the instructions & follow the steps. If you’re not on your own turf Locating a store is a cinch if you know where you are. If you don’t know where you are it’s likely you need more than a sandwich. I found this app to be problem free. Besides there really isn’t a Cadillac problem that can’t be fixed with a stomach full of Subway is there? Slow your roll (wheat , Italian, or artisan lol couldn’t help it ) slow your roll you’ll be unwrapping that delicious 12 inches of Yummy in no time. Cant eat the whole thing? Wrap in some plastic and BAM! Lunch tomorrow cuz its stays fresh even overnight. You’re welcome, k&g Henson Murrieta Ca
  • Jul 23, 2021

    By James Moore
    Acceptable. (3.5 stars rounded up to 4 stars.) Not as easy as the chic-fil-a app. Tried multiple times to add chips and drink to sandwich order. The app kept kicking me out. Waited a few days and then tried again. Eventually had to add the drink and the chips individually instead of applied as a meal. On a positive note, the app recognized I was ordering a meal and automatically reduced the overall price.
  • Jul 23, 2021

    By Robert Davis
    The new update to away the ability to really customize your options without selecting extra things. You now have to go all the way to the bottom if you want extra things or click an extra time on something vs the old way of holding down which I found to be a much better way of doing it. Outside of that the new look is good.
  • Curbside Pickup Oct 18, 2020

    By Mrjffwilhelm
    Here’s a thought...McDonald’s has Curbside Parking signs with numbers on them so when you order curbside from the app, you pull into an available spot and put that number on the app. When your order is ready, they ( the McDonald’s employee ) will bring it to your car knowing the number you put on your app when ordering. Why not develop that same system with Subway instead of putting the model and color of your car and saying “I’m Here.” Because in reality, by putting the curbside number on the app, they ( Subway employee ) know you are here waiting anyways. Nobody cares about the make, model, and color of the car when ordering food. It’s all about getting the order to the right person in a timely manner. Also their are so many different shades of each color of each car out there. So I would suggest using the Curbside number system which will make things much easier and smoother for all ( for the patron and the employee ).
  • Please fix Aug 1, 2019

    By Oriana fish
    Update: I tried to edit this right away when I realized it was a user error (aka my fault!) but apparently the edit didn’t save since I just received a response. The type if sandwich I was selecting was on...a ciabatta bun? Or something and apparently only came in the 6 inch option. It was not an issue with the app! Sorry! So I went to order subway which I’ve done several times without issue. This time it made me update before ordering. My son wants a 6 inch sub—it took me a minute to figure out where the 6 inch option was as I had to remove my sandwich and start over (it wouldn’t let me edit the size after I started customization). Anyway so I got it in the bag but then when I went to make my sandwich, the foot long option was completely gone. I tried a few different things, closed the app and restarted it and still, it won’t let me make a footling sandwich. I am pregnant and hungry and aughhhh! Haha please fix.
  • It’s ALMOST superb Feb 15, 2018

    By Prissy S
    So far I’ve had a superb experience while using this app! I’ve only had it for a week and have placed a order from it on two separate occasions within that time. It’s a great app, but it could still use some improving. 1) While ordering cookies, there should be a way where you can choose more than one type of cookie at a time. Also on the “my order screen” afterwards, the list of cookies you chose should be listed to confirm it was picked correctly should be shown instead of just “cookies” 2) I tried to order and customize a personal pizza and realized there’s no option to add ANY type of vegetables! It also only gives you three meat options, so I had to login and use the web version to complete that half of my order instead 3) there also should be a way to incorporate coupons before you pay. I hope to see these issues implemented in the future upcoming updates
  • Works great! But.... Jan 31, 2018

    By Slim463
    I love the app. unlike other reviewers, the swiping left on items to customize or remove is a breeze. My only criticism is the dressings selection. If you order a salad. there is no where to add a salad dressing, such as fat free Italian. I am only left with the comments area to ask for a Italian dressing. And most of the time the people at the subway location don't even read them. I always get asked at the window or register, “Did you want any dressing? I tell them,”I wrote it in the comment area!” Their response,” Oh we never see or read that area.”. OH BOY... sad. I think all dressings should be listed for selection. Yea you get the normal selections mayo, mustard, red wine vinegar..etc... but not any of the other choices. I hope the developer reads this comment / review. And seriously takes this request enhancement under consideration. Otherwise great app. No waiting, just stop pickup and go!
  • Doesn’t work May 28, 2019

    By GeekyGirl007
    UPDATE: Subway fixed the issue and I was actually able to place an order from the app. Thank you, Subway!! Updated my rating from 1 star to 4. The only reason for 4 stars and not 5 is because the user experience could be better. While the new experience looks cool, I like the old user experience better because all options were right on the same screen. For example, I wanted cheese on my sandwich and had to go hunting around until I found on a separate page I could add it. It’d be nice to have all options available on the same page. But it’s usable and I’m just glad I can order from the app again! ORIGINAL REVIEW: App just sits at loading screen. Been doing this for several months. Still doing it after most recent update. This happened on my iPhone 6 and is still doing it on my iPhone XS Max.
  • Improving over time. Sep 15, 2018

    By Ben1846
    Update: Since I originally posted this review, they have updated the app and fixed the problems I previously complained about. As a result, I am revising this upward. Original: I really love the convenience of being able to order my food ahead of time and pick it up without having to wait in line. Unfortunately, they keep “improving” the app and breaking things. I dread seeing an update to this app because I never know if anything will work right. Today, I opened the app to order and I couldn’t find my favorites, it kept fighting me on changing restaurants and it kept telling me it’s pickup time for an order I picked up two days ago. I finally managed to get the restaurant changed — or so I thought because the screen had the restaurant I wanted — and started an order from a previous order. I favorited the sandwich, but favorites still don’t appear anywhere. To add insult to injury, I opened the email confirming the order and guess where it sent my order — to the subway it didn’t want to let me change away from in the first place. This seems to happen whenever there is a major update. Functionality either disappears, fights you, does the wrong thing or just doesn’t work at all. It’s really frustrating and I’m sick of it.
  • Good app for the most part Jan 25, 2021

    By Shadows14
    I am unable to order from any of the Subways around me using this app. I can only use it for the subway by my brother’s house. Also every time I order extra sauce it comes as light sauce. I originally thought this was a worker error, but it happened for months on end. I finally switched to ordering the regular amount of sauce and I get way more sauce now(still not heavy unfortunately.) I have also had several instances of ordering the buffalo chicken sub, but buffalo sauce is not an option so it came as plain chicken even though I paid more for buffalo. Despite my complaints Subway is absolutely delicious and it’s awesome to order through your phone instead of in store. I would order far more often if the Subways by my house were compatible(I can’t understand why they aren’t). I also once had an order that never made it to the restaurant which caused a series of inconveniences that ended with me spending over an hour in the store and eventually ordering manually. The inexperienced worker was very understanding about it despite how slow he was and slammed the restaurant was. He tried to call the manager for help who did not answer. Why the manager left a new kid all alone for a rush was beyond me.
  • Jul 21, 2021

    By Tyler Baird
    In order to avoid delivery fees via grubhub / doordash, you need to order subway through their website / app. Unfortunately the website is all sorts of broken, so this app was my only option. The app looks good, with visually appealing icons and an easy to grasp interface. Its just a shame that it's incredibly laggy, with long pauses for simple things like changing ingredients on your sub. It also hung on paypal processing for atleast five minutes. Driving to subway would have been faster.
  • Charged for sandwich by closed restaurant Apr 18, 2019

    By S Henk
    Updated: heard back before I had to go through my credit card company and they are refunding the purchase. Still hesitant to trust the hours in the app going forward though Ordered a sandwich through the app for a restaurant that was supposed to be open until midnight (according to the app), received my confirmation email, arrived at the store at 10:55 and it was very clearly closed (with hours posted as open until 11:30pm). Couldn’t cancel the order since the only way to do that is by calling the restaurant who obviously didn’t pick up. Only customer service contact is a form, so filled it out explaining what had occurred and asking for confirmation I wouldn’t be charged. Four days later my credit card has been charged and I have no response from customer service, looks like I’m going to have to deal with this through my credit card company. Clearly deleting the app as it defeats the purpose of ordering ahead if the restaurant might not even be open and they charge you for food you don’t receive
  • How is it great yet terrible? Jul 2, 2019

    By asmr glow
    i’ve used this app for a very long time and I always run into problems when ordering. Right now the app is saying I have rewards that have expired and that I need to click manage settings or something when I don’t have any rewards on there so the option to manage them won’t even pop up now I wanted to get food before I go to work and I’m not able to do that because it’s not able to process my order without me removing something that can’t be removed. It should have an automatic reset if there’s no rewards, instead of making you manually remove them, the system takes it off for you it’s ridiculous how many times I’ve had to go through this also I hate how if I accidentally click a different link it’ll have to restart the whole page with the logo in the white background (ex: accidentally pressing the map link on the app and having to wait for the previous page to reload when it should not be that complicated) I love subway really but this app is just terrible and needs tons of work.
  • Not my favorite way to order anymore Sep 13, 2017

    By debra31806
    An order was placed at the wrong location (I thought it used the location a) I have selected at "my location" and b) the closest to me and NOPE it chose a location 20 miles away. I tried to cancel and all it did was tell me to call the store. She told me she canceled and for whatever reason, I was still charged. So now I've paid for two Subway lunches on the same day/time but only got it once. Now I have to go fight for my money back instead of this app having a more secured way of canceling the payment and not having to trust the store employees will do it correctly. UPDATE: I was able to send feedback through the overall Subway website and was corresponded with immediately and in just under a week (still a little longer than I think it should've taken) I did receive my money back. I had to go pick up cash though (he was able to refund my card for some reason).
  • Great idea, poor execution Jul 13, 2020

    By njd1234567890
    I love when food places have an app that you can order and customize your food ahead of time and just walk in to pick it up. I’ve used the subway app many times and found somethings that I don’t understand... 1st is why all locations don’t have the same options on their app as every location has the same ingredients. For example, when I go inside, I order turkey & ham sandwich, but very few locations offer a turkey AND ham sandwich on the app when it’s doable in the store. 2nd and most frustrating is that every time I order a sandwich, something is wrong. Forgotten lettuce, forgot the cheese, forgot to toast it, forgot bacon, forgot ham, wrong bread (one shop did call me to tell me they were out of the bread I choose, which I liked), forgot the sauces, etc. I think by now I’ve experienced each ingredient missing at least once (minus bread - that’s a little hard to forget). It’s not just one location either so I assume something with how the order is sent to the sandwich makers that it may need to be formatted differently so they can see it better. Don’t get me wrong, I love subway and their app has AMAZING deals. I just wish that either the sandwiches would be made accurately or there’s a way to give feedback on each order that can be sent to the shop so they can improve or simply use in-app deals when ordering in person.
  • I was so excited about this app until... Aug 19, 2018

    By DYM53713
    Downloaded the app, created my profile, tried to add a payment method... no dice. So maybe it will let me after I create an order? Put two customized sandwiches in there, added a couple of cookies, tried to add a payment method... nope. Maybe it doesn’t like Discover? I’ll try adding a MasterCard instead. Hmm... still nope. Well, maybe I have to place the order first? Nope. Can’t do that either. I have an iPhone 8+ and a reasonably new version of the iOS (11.3). You folks just updated the app about a week or so ago. This is disappointing. 🙁 UPDATE: so I saw someone mention updating something on the website... and so I logged in there and - lo and behold! - it let me add my Discover card there. When I came back to the app, I fiddled around for a second and it let me order with my Discover card. But you folks aren’t off the hook! I should have been able to do all this on the app. So please fix that? Thanks!
  • Ready time is rarely correct Feb 3, 2021

    By bb1769
    I’ve used this app for several dozen orders in the last couple of years. Overall it works, but I’ve had numerous problems including: 1) orders are rarely ready by the time estimated. Usually it’s another 5 to 10 minutes or more. Staff do not appear concerned about this. Of course they can be busy, but what good is a time statement if it’s consistently missed? 2) app does not refund missing items. I added avocado today, but the store was out. The store and app have no way to remove that charge. They offered to give me cookies or a bottle of water, but I didn’t want any of those. 3) ingredients are often omitted. We ordered a tuna sandwich a few months back. Picked it up, drove to a picnic spot, and discovered the sandwich had no tuna. Today a BMT was missing the pepperoni. No indication the staff realized the omission. There’s no way to report problems or request a refund. 4) favorites are often useless. If you try to order a favorite, but that store doesn’t have a particular ingredient in the favorite, it won’t let you add it. It won’t tell you what is unavailable. Only choices are “Find another location” and “Continue”—which skips adding the sandwich and returns you to the main menu. It should show you what is unavailable, and then let you add the sandwich anyway and customize as normal.
  • version 7: so sad May 16, 2018

    By patu in seattle
    Version 7 has one improvement and many problems. Naming a favorite order and keeping it at the ready was an excellent idea. But the mapping to find a restaurant is terrible. Yesterday I couldn’t get it to let go of one restaurant so that I could find a closer one. Today it's claiming that the there are NO restaurants in several locations where I know they exist. And using pictures without words for designing a sandwich seems like a good mulitcultural idea, but it is more difficult for me. And why can't I add spinach? My customer is my sandwich I want to add spinach This is now six months after I wrote the above. I haven’t proved the app quite a bit. Now the only thing that is needed is to allow you to save a favorite sandwich. currently the favorites are all associated with specific restaurants. I wander all over the place, and only want a favorite sandwich, not a favorite restaurant.
  • This should be more convenient Oct 21, 2020

    By BookerTAS
    If the restaurant isn’t open, you can’t even browse a menu, much less pre-assemble your sandwich in advance. One should be able to pick the sandwich and ingredients they want whenever they want, then submit the order at the appropriate time, or even save it to the Favorites. Similarly, you have to submit your order no more than one hour (+/-) in advance of the pickup time. A much smaller (and less affluential) regional chain has managed to make it possible to submit an order not only several hours in advance, but a WEEK in advance. One should be able to submit a lunch order before going to work in the morning, so one could just leave for lunch at the appropriate time without having had to use work time to choose and submit an order, or try to do it while rushing to the restaurant during a limited lunch break.
  • Not great... Dec 13, 2020

    By csfrost1986
    Especially compared to the competition (places like Taco Bell, Sonic, Pizza Hut, and Starbucks, which all have excellent apps), I find this app to be buggy and inconvenient. Adding toppings and sauces to subs is more cumbersome than it should be and I usually experience a lag when trying to remove toppings. The options online often don’t match up with the store. Salt apparently isn’t an option using the app, although pepper is? Maybe the issues lie with my local Subway’s inventory, but I also can’t select chip options that I know they have in store. There’s no way to specify what kind of fountain drink you want if you add it as a stand-alone item (can only specify if it’s part of a meal). As a result, I have to use the special request section to correct my order since it isn’t accurate and even then I just end up having to grab everything myself when I get to the store. Also, ‘Make it a meal?’ shows up for subs but not for personal pizzas, even though every Subway I’ve ever gone to offers up the option of making my pizza a meal. Had to try adding my credit card about 4 times before it finally saved it (even though I didn’t change any info from the first attempt to the last... it was just being buggy). Buggy and slow when trying to remove items from the cart. Finally, it’s probably human error somewhere in the process, but the tracker often won’t register that I’ve picked up my order, so I’ll see a reminder on the app homepage saying I have an order ready.
  • Jul 22, 2021

    By Warren Grace
    I don't find the updated app easier to use. The menu is incomplete (no new items), customizing items is more complicated, and the extra confirmation step on adding items is baffling if you used the old app. Design-wise, it is cleaner and easier to read, but it isn't obvious how to do certain things. Further, annissue with both apps is the lack of complete condiment listings, and insufficient drink and side options. Adding "make it a meal" is useless when the chips and drink desired aren't there.
  • Jul 22, 2021

    By George Bohannon
    App is a comedy of errors. I spent 10 minutes opening a new account, payment method, and describing my sub. I entered the payment info 3 times before it was accepted. My finger must have gone too close to another spot on the screen because the app kicked me out before I submitted the order. I logged back in to find that my sub order was gone. I suggest looking at the Dominos app to see how an app should be made.
  • Jul 22, 2021

    By Hailey Stephens
    The new update came with a bunch of bugs. I've used this app for years with no problems until now. spend the time customizing your sandwich for it to be lost. After 10 minutes and multiple times of re-appling my customizings it still doesn't let me add a drink. You can choose a drink and size but won't put it in the cart. And one more thing I noticed. placing your order it asks you if you want a designated time putting the closes time first now automatically setting it to the furthest time.
  • Jul 23, 2021

    By James Durmon
    Everytime I use the app to order I have issues. It's very frustrating and half the time I just end up going inside to order. This particular time I chose my location ordered my food then when I go to check out it said to pick another location because that one is now closed all of a sudden. 🙄 That's fine even tho when I chose location it stated it was open until 9pm (I ordered at 5pm). There are a few options on my way home. When I tap to choose the new location it notifies me that in order to
  • Jul 21, 2021

    By Leah Marks
    I certainly appreciate this app for its ability to let me skip any line there might be at my local Subway. However, for some reason, I can't seem to order more than one sandwich at a time. This is extremely frustrating! If there was a BOGO deal going on that I couldn't take advantage of, I would be even more annoyed by this glitch...
  • Jul 23, 2021

    By ilan silver
    Be aware: there is no resolution to an order thatv was a mistake. I ordered a sub combo with drink and chips. When I got there, there was no drink and chips. I offered to pay and they just wanted to charge me full price. Basically too bad so sad. I don't know why it had my pick a drink and chips and it was on the final order, but not on the final bill. Seems like some kinks still need to be worked out.
  • Disappointing Jul 27, 2020

    By jacksonti9398
    I’m a big fan of eating at Subway because of how much you can customize things. This app doesn’t let you do that nearly as much. Items like the Steak & Cheese don’t give you the option to select a Footlong, which is frustrating because Subway currently has an offer of $5 footlongs if you order 2 on the app, which this prevents me from taking advantage of. Entire menu items are completely missing from the menu as well, like the Ham and Turkey sandwich. Also, other ingredients, such as bell peppers, are completely missing from the Customization page; but when I go into the local store in-person, they have them in stock. I also sometimes like to add other meats to existing menu items, but the app only allows Pepperoni, Bacon, or Guacamole as custom add-ons. I know from working at a Subway restaurant in the past that it is just as easy to add items like Salami, or almost anything else, onto an order; yet the app doesn’t allow that. All in all, these issues with this app have prevented me from being able to order what I want from Subway via app. The Subway website has all the same problems. During this pandemic, that means I cannot order from Subway at all.
  • Always an issue Apr 22, 2021

    By Fenomis
    There is always always always an issue with this app. I know that there’s another bread available when I go in the store. It’s the 9 grain honey oat. I only saw that option once on the app. The buffalo sauce was unavailable for a couple of months (except for the buffalo chicken sandwich was the only way to get buffalo sauce on this app). That issue is fixed now. BUT NOW, I ordered today and there was no possible way to get the bread toasted. The toasted option wasn’t there. Only on the artisan flatbread was the only one with the toasted option. So on the “special instructions “ I put the word TOASTED 3 times all in capital letters. And guess what, my sandwich was stone cold and not toasted at all. The egg whites came straight out of the refrigerator. I don’t want cold eggs. And it would be nice to have ALL of the seasonings available. Sometimes there’s only one available, sometimes there’s 4 available. Even if there’s 4 it still doesn’t display them all. There’s always an issue with this app. There were times I bought cookies and chips and I didn’t receive them. I don’t think I ever had a smooth experience with this app. I only still use it because I like subway.
  • Jul 21, 2021

    By Julia Goodwin
    Wanted two different sandwiches, had no problem getting the first sandwich to go through. Then I wanted a second different sandwich on the same order, after placing it in the bag SEVEN times and it didn't get added to checkout. Gave up and ordered the same sandwich as the first. Not what I wanted, but what I got. Guess Subway doesn't take these complaints seriously because looking at the most recent reviews, this is a common problem.
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    Subway app is terrible Jul 14, 2021

    By Manilla Cock
    The subway app is slow and glitchey also not intuitive at all. The app does not allow the users to make choices that are completely normal to order in the stores. For example you cannot order some chips, drinks, or swiss cheese. How can a company this large have such a trash app.
  • Jul 22, 2021

    By Debby-Doug Stoddard-Crooks
    Used the app last week. Order never got to store. Luckily she didn't charge when I showed her confirmation email because the online order did charge the card. Today I'm not able to make changes to the sandwiches or salads. Every time I try to edit it just adds it to the cart again. I had 3 of the same sandwich in the cart before I noticed. We are going to have to go into the store to order our lunch today. This app has a LOT of issues. Plain & simple, it doesn't work at all.
  • Jul 21, 2021

    By David Kurland
    Worse than the old version, can't even complete an order anymore, try again later, try again later, try again later. Then it goes through without it telling you. If I didn't check my emails I wouldn't have known I had an order to pickup. The app is super slow, I don't understand why they changed it from the old app that was not good but worked better than this. The apple iphone/iPad app is just as bad. I can only assume they are trying to ruin the company.
  • Absolute Garbage Apr 16, 2020

    By MJSinNEW
    Placed an order at 5:20pm on the app for pickup at the Menominee, MI Subway. Completed the transaction and it told me it would be ready for pickup at 8:20pm. Three hours?!!! Called the store 20 minutes later to see if was really going to take that long. They haven’t gotten the order! She said it usually takes 15 minutes for the store to receive it. So they should have already gotten it. She said once they received the order that they would have it ready in 15-20 minutes. I called back in 25 minutes and they still hadn’t received the order! She asked me to give her my order over the phone and they would make it right away. I went to the store 20 minutes later and showed the woman my phone with the order details which show date, time, order number, store number, location, items ordered, amount paid, method of payment. Everything to prove it’s legit. I appreciate the employees willingness to resolve things, but the app is COMPLETE GARBAGE!!! The store had no way to look up my order, no way to cancel the order, and no familiarity with the app itself. They made my verbal order with one error, by forgetting to put bacon on my steak & bacon sub, which is a little frustrating. The app far outweighed the missing bacon in terms of visceral frustration. And on the Subway website under the Contact Us section, you don’t have an option to choose app problems or feedback. I’d rate the app zero stars if that was an option.
  • Absolute waste of time of an app Aug 28, 2020

    By Liam Allen
    The app in itself is pretty good save the fact that it’s not crystal clear how to apply the deals to an existing order. However that’s not the reason why I’m writing to you. I just downloaded the subway app about a week ago, and I have used it four times so far. The first THREE orders had missing items and not just simple items I mean like the missing guacamole in the turkey bacon GUAC wrap. 🤦‍♂️ luckily we live in walking distance so I just walk back to fix the order. Now the fourth time is the kicker and it is pretty much the sole reason why I will never ever use your subway app again. I dialed in the order and it gives me the ready time of approx. 15 minutes. Totally fine. I show up at the approx. time and it’s one person who just showed up to their shift for that night and has no idea where my order is. He spots the ticket order on the counter and is confused why no one has taken care of it since it’s been 15-20 minutes since that ticket order has been ordered and PAID through your app. Apparently your (probably way underpaid minimum waged) prior shift employee grabbed the ticket, set it on the counter, and clocked out without even communicating to the next shift employee about it. I’m giving your app a one star not because your app is insufficient but because you failed to realize that you expect your franchise to employ competent persons to execute orders that is generally meticulous in nature.
  • Simply doesn’t work! Oct 3, 2019

    By Anita245
    I would give a 0 star rating if I could. The app wouldn’t was not working at all about 1 month ago while visiting one of my local Subways to pick up a sandwich at the end of a long day! The clerk/server ringing up my purchase did his best to scan the App to apply/redeem my points to no avail. As I happen to carry the card that came before the App with me as well, he tried to swipe the card (which has always worked before) and the end results was a total lockout of my account with the message to contact Subway. I had to make the purchase without my points! I did contact Subway the next day and after several minutes, the customer service rep found the solution to my problem. Problem solved; hardly! Two weeks later, I went to buy three sandwiches at one of my local Subway locations. This time out, the App just kept spinning and spinning as if it was prepping to open. It never did! Thank goodness my old card worked this time out. A couple of days after, I tried to open the App at home just to see what would happen. It opened up without a hiccup. Gee Subway, I need the App to work when I am actually interested in ordering food, NOT when I am just sitting at home not interested in eating your food that day. I expect to have a helpful, functioning App at the time of purchase instead of a message to contact you guys, or to simply not have the App open at the moment of truth! Frustrating!!!!
  • Wish I could rate a zero Jul 31, 2020

    By Akominiarek
    I ordered and picked up an order though this app on 7/23 and didn’t seem to have any issues. Two hours later, the store called me to tel me that my order needed to be picked up! I had already done so! Much to my chagrin, there was a different order - two sandwiches instead of the three I ordered. I thought it would be simple and the store would cancel the order - NOPE!!! The manager said they didn’t get any money for the sandwiches and they could not stop the pending charges or reverse them so I would have to submit an online request for reimbursement because I used this app - but wait it gets better - I submitted my request that day and waited patiently for a response, but on the eighth day I called corporate. Corporate told me that they would do anything for me either and I had to take the time to dispute the charge with my own bank:/! I was told this subway is a franchise and therefore not part of the subway corporation?!?!?! Best part is I’m the only on that is out of luck - the franchise and the corporation still have my money!!!! The lack of support and customer service has been appalling. I have now spent my time disputing this charge with my bank. Subway you have really dropped the ball on something that could have been so easy to correct ON YOUR END! BEWARE OF USING THIS APP! Shame on your practices Subway.
  • Jul 19, 2021

    By O Miller
    I started using this app because of its convenience but it takes longer to make an order than it does to walk to the closest subway order and walk back. The old app would just spin the little subway symbol and the new app just spins the little subway symbol. I have removed and installed it and sometimes that worked. There were times that I have done that five times or more before I could make an order.
  • App is defective Feb 22, 2020

    By every nickname is taken! gosh
    Today I placed an online order for a what’s considered a spicy Italian sandwich and I’m aware that it takes up to 24 hours to load you points but something wasn’t right. Hours after getting my sandwich I went in the app and it read,” it wasn’t able to add my points”, so I checked my email to make sure it confirmed that I purchased it. In which they sent my confirmation, but the app continued to say an error occurred while trying to retrieve points. So I clicked the scan icon to see if anything would happen, and once I clicked it. Actually every time I clicked the icon the subway app would disappear, and it would go to my home page. So I checked my WiFi to see if that was the problem which it wasn’t, and then I logged out. Once I did that it, the app said its performing maintenance on their registration process. That’s just makes me upset because I don’t know if this maintenance is going to cancel the points I already have and on top of that I never got my points from the order I just purchased. There is no history of my purchase on the app (before logging out) because there was an error. So if I could be helped out I would really appreciate it. Also on top of that this was my first time using your mobile order, so this experience makes me skeptical of ever using it again.
  • Jul 17, 2021

    By Ken White
    The July 2021 update totally broke this app. My stored favorites aren't correct, recent orders have content that I didn't buy, and the removal of the "I'm here" button for curbside pickup (replacing it with a required phone call to the store) is ridiculous. It's even irritating to the store employees who ha e to stop serving customers to answer the phone, which also requires a glove change. I wish I could uninstall and gi back to the last version.

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