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Subway®

Subway®

SUBWAY Restaurants

Find a store, order and pay! We're always adding stores so keep checking in.

4.6 Ratings 732K+ Reviews 10M+ Downloads

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Ratings & Reviews

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  • Apr 27, 2021

    By Ashley D
    I like the app, though, it needs a customize option right from the start. Picking your sub, then removing a bunch of items you don't want, just to go back in and add other items seems silly. I think a more simple approach makes sense. You can pick your type of sub, then go through and check off what bread, cheese and other toppings you want might be an easier, quicker option.
  • Where’s the Rewards Feb 8, 2018

    By Ronwilt
    The app is convenient when it works. I say that because so often I go through the pains of buying online and I get to the end and get an error. This happens frequently. I resubmit, start over , etc. same stupid error message. And there is no one to call and ask for assistance. I keep the app current on my iPhone. The next day it may or may not work again. I also think going through the menu is slow and clumsy. I also try to get my order straight in advance so when I am ready and I hit the purchase button I know it will be fresh. This is typically the time I am hurried and do not want to step through the menu. But I still want Subway Fresh, right. But today something changed and when I went back to my order to submit payment it appeared to be missing. So I ordered all over again and then noticed I had two subs in the queue. So I had to figure out how to cancel one of them. My order changed slightly and I couldn’t tell which one I was canceling. So what is my reward for continuing to use the app and buy from Subway. There is none. No rewards for buying your subs 3-4 days a week. No extra discounts. No buy 4 get the 5th free. Nada. And I don’t expect anyone will respond to my input. So Surprise me, Subway.
  • Subway support helped solve accessibility issue with VoiceOver! Might have been iOS version issue. Jan 24, 2020

    By Brl.Dots
    THANKS to Subway phone tech support, we figured out what the issue might have been. I'm running iOS version 12.4.1 on my iPhone. I was impressed when the support person with whom I spoke actually knew how to turn on VoiceOver, and try the app using it with his phone. He was running iOS 13.3, and I heard the app working as it should, getting past the first screen. He also had a coworker try it with iOS 13.3 on an older phone. So, we arrived at the solution that I would update my iPod Touch, and see if I can get past the first screen with it. When I tried that the next day, sure enough, it did work! And now, for whatever reason, it's again working on my phone at iOS 12.4.1, too, when the other day, I could double tap until the cows come home, and it wouldn't go anywhere past the initial screen. MANY THANKS Subway tech support! You've restored some of my faith in app developers and tech support people who actually have an interest in app accessibility! THANK YOU AGAIN! The original review text from a few days ago is below, but I consider this issue definitively resolved for the time being! Tina E. ORIGINAL REVIEW TEXT, which no longer applies: How can I redeem my rewards, when I can’t even get past the first screen? Please, please fix this before January 31, 2020! If not, I have no way to use my four dollars reward that expires by then.! Thank you most kindly for your attention!
  • Good app for the most part Jan 25, 2021

    By Shadows14
    I am unable to order from any of the Subways around me using this app. I can only use it for the subway by my brother’s house. Also every time I order extra sauce it comes as light sauce. I originally thought this was a worker error, but it happened for months on end. I finally switched to ordering the regular amount of sauce and I get way more sauce now(still not heavy unfortunately.) I have also had several instances of ordering the buffalo chicken sub, but buffalo sauce is not an option so it came as plain chicken even though I paid more for buffalo. Despite my complaints Subway is absolutely delicious and it’s awesome to order through your phone instead of in store. I would order far more often if the Subways by my house were compatible(I can’t understand why they aren’t). I also once had an order that never made it to the restaurant which caused a series of inconveniences that ended with me spending over an hour in the store and eventually ordering manually. The inexperienced worker was very understanding about it despite how slow he was and slammed the restaurant was. He tried to call the manager for help who did not answer. Why the manager left a new kid all alone for a rush was beyond me.
  • Apr 28, 2021

    By Nicholas Vaillancourt
    It's great when it works the way you want it to. But it is rather frustrating when it tells you to use a deal, you go through the process of building your meal, and then only at the very end do you find out it does not apply. Waste of time. It's a good sales strategy, to make it that frustrating so that I simply checkout anyways because of the time already committed. However, for long term use it is not the best because now I am hesitant to waste my time using it if I'm interested in a deal.
  • May 3, 2021

    By D Lewis
    It seems not all menu options are available at every location. I recently ordered 2 melts on the app only to find out that when I went to pick up at my local store I was informed that they don't have the equipment to make melts. Ended up canceling order and going to a competitor for food. Now I wait a couple days for refund to show up in my account. If a menu item isn't available at a certain store the app should inform you of that.
  • Simply Doesn’t Work - Subway Gives Copy And Paste Responses Nov 20, 2017

    By dhaynes381
    This app went from buggy to completely non-functional. Open the app and after a few taps it crashes and closes. I’m not going to spend any time detailing the exact issues I’m experiencing because the Subway response will be the same copy and paste response they have given to everyone... “We want to help, please contact us at.... yada, yada, yada...”. Bottom line is, the app doesn’t work for most people and needs a drastic overhaul by competent developers. So far all that Subway has had to offer is copy and paste lip service. Make a meaningful effort to your customers and admit that the app is broken and that you’re actually addressing the problem with qualified developers (assuming that’s what you’re actually doing). There are more complicated apps out there that perform flawlessly, so yours doesn’t have to be an exception - hire qualified people Subway.
  • May 5, 2021

    By Adrienne Parham
    Not enough restaurants participate in promotions on the app. There's also no easy way to find a restaurant that accepts the promotions without creating a fake order and seeing if the discount applies. Hate the constant app updates! Can't always use it because the app is often outdated. Other than that, easy to use and customize sandwiches.
  • May 8, 2021

    By PC Setup
    The app always tells me there's an error, when there is not one. When upgrading to a meal, it does not show me all the items available. I can not upgrade my drink, and it only gives me less than half the drink choices that the location has. I can only choose coke, or sprite. Then I get to the location and I have to dump out the coke it forced me to order so I can fill the cup with what I really wanted. No option up upgrade size of drink either.
  • Not great... Dec 13, 2020

    By csfrost1986
    Especially compared to the competition (places like Taco Bell, Sonic, Pizza Hut, and Starbucks, which all have excellent apps), I find this app to be buggy and inconvenient. Adding toppings and sauces to subs is more cumbersome than it should be and I usually experience a lag when trying to remove toppings. The options online often don’t match up with the store. Salt apparently isn’t an option using the app, although pepper is? Maybe the issues lie with my local Subway’s inventory, but I also can’t select chip options that I know they have in store. There’s no way to specify what kind of fountain drink you want if you add it as a stand-alone item (can only specify if it’s part of a meal). As a result, I have to use the special request section to correct my order since it isn’t accurate and even then I just end up having to grab everything myself when I get to the store. Also, ‘Make it a meal?’ shows up for subs but not for personal pizzas, even though every Subway I’ve ever gone to offers up the option of making my pizza a meal. Had to try adding my credit card about 4 times before it finally saved it (even though I didn’t change any info from the first attempt to the last... it was just being buggy). Buggy and slow when trying to remove items from the cart. Finally, it’s probably human error somewhere in the process, but the tracker often won’t register that I’ve picked up my order, so I’ll see a reminder on the app homepage saying I have an order ready.
  • Apr 27, 2021

    By Ashley D
    I like the app, though, it needs a customize option right from the start. Picking your sub, then removing a bunch of items you don't want, just to go back in and add other items seems silly. I think a more simple approach makes sense. You can pick your type of sub, then go through and check off what bread, cheese and other toppings you want might be an easier, quicker option.
  • Where’s the Rewards Feb 8, 2018

    By Ronwilt
    The app is convenient when it works. I say that because so often I go through the pains of buying online and I get to the end and get an error. This happens frequently. I resubmit, start over , etc. same stupid error message. And there is no one to call and ask for assistance. I keep the app current on my iPhone. The next day it may or may not work again. I also think going through the menu is slow and clumsy. I also try to get my order straight in advance so when I am ready and I hit the purchase button I know it will be fresh. This is typically the time I am hurried and do not want to step through the menu. But I still want Subway Fresh, right. But today something changed and when I went back to my order to submit payment it appeared to be missing. So I ordered all over again and then noticed I had two subs in the queue. So I had to figure out how to cancel one of them. My order changed slightly and I couldn’t tell which one I was canceling. So what is my reward for continuing to use the app and buy from Subway. There is none. No rewards for buying your subs 3-4 days a week. No extra discounts. No buy 4 get the 5th free. Nada. And I don’t expect anyone will respond to my input. So Surprise me, Subway.
  • Subway support helped solve accessibility issue with VoiceOver! Might have been iOS version issue. Jan 24, 2020

    By Brl.Dots
    THANKS to Subway phone tech support, we figured out what the issue might have been. I'm running iOS version 12.4.1 on my iPhone. I was impressed when the support person with whom I spoke actually knew how to turn on VoiceOver, and try the app using it with his phone. He was running iOS 13.3, and I heard the app working as it should, getting past the first screen. He also had a coworker try it with iOS 13.3 on an older phone. So, we arrived at the solution that I would update my iPod Touch, and see if I can get past the first screen with it. When I tried that the next day, sure enough, it did work! And now, for whatever reason, it's again working on my phone at iOS 12.4.1, too, when the other day, I could double tap until the cows come home, and it wouldn't go anywhere past the initial screen. MANY THANKS Subway tech support! You've restored some of my faith in app developers and tech support people who actually have an interest in app accessibility! THANK YOU AGAIN! The original review text from a few days ago is below, but I consider this issue definitively resolved for the time being! Tina E. ORIGINAL REVIEW TEXT, which no longer applies: How can I redeem my rewards, when I can’t even get past the first screen? Please, please fix this before January 31, 2020! If not, I have no way to use my four dollars reward that expires by then.! Thank you most kindly for your attention!
  • Good app for the most part Jan 25, 2021

    By Shadows14
    I am unable to order from any of the Subways around me using this app. I can only use it for the subway by my brother’s house. Also every time I order extra sauce it comes as light sauce. I originally thought this was a worker error, but it happened for months on end. I finally switched to ordering the regular amount of sauce and I get way more sauce now(still not heavy unfortunately.) I have also had several instances of ordering the buffalo chicken sub, but buffalo sauce is not an option so it came as plain chicken even though I paid more for buffalo. Despite my complaints Subway is absolutely delicious and it’s awesome to order through your phone instead of in store. I would order far more often if the Subways by my house were compatible(I can’t understand why they aren’t). I also once had an order that never made it to the restaurant which caused a series of inconveniences that ended with me spending over an hour in the store and eventually ordering manually. The inexperienced worker was very understanding about it despite how slow he was and slammed the restaurant was. He tried to call the manager for help who did not answer. Why the manager left a new kid all alone for a rush was beyond me.
  • Apr 28, 2021

    By Nicholas Vaillancourt
    It's great when it works the way you want it to. But it is rather frustrating when it tells you to use a deal, you go through the process of building your meal, and then only at the very end do you find out it does not apply. Waste of time. It's a good sales strategy, to make it that frustrating so that I simply checkout anyways because of the time already committed. However, for long term use it is not the best because now I am hesitant to waste my time using it if I'm interested in a deal.
  • May 3, 2021

    By D Lewis
    It seems not all menu options are available at every location. I recently ordered 2 melts on the app only to find out that when I went to pick up at my local store I was informed that they don't have the equipment to make melts. Ended up canceling order and going to a competitor for food. Now I wait a couple days for refund to show up in my account. If a menu item isn't available at a certain store the app should inform you of that.
  • Simply Doesn’t Work - Subway Gives Copy And Paste Responses Nov 20, 2017

    By dhaynes381
    This app went from buggy to completely non-functional. Open the app and after a few taps it crashes and closes. I’m not going to spend any time detailing the exact issues I’m experiencing because the Subway response will be the same copy and paste response they have given to everyone... “We want to help, please contact us at.... yada, yada, yada...”. Bottom line is, the app doesn’t work for most people and needs a drastic overhaul by competent developers. So far all that Subway has had to offer is copy and paste lip service. Make a meaningful effort to your customers and admit that the app is broken and that you’re actually addressing the problem with qualified developers (assuming that’s what you’re actually doing). There are more complicated apps out there that perform flawlessly, so yours doesn’t have to be an exception - hire qualified people Subway.
  • May 5, 2021

    By Adrienne Parham
    Not enough restaurants participate in promotions on the app. There's also no easy way to find a restaurant that accepts the promotions without creating a fake order and seeing if the discount applies. Hate the constant app updates! Can't always use it because the app is often outdated. Other than that, easy to use and customize sandwiches.
  • May 8, 2021

    By PC Setup
    The app always tells me there's an error, when there is not one. When upgrading to a meal, it does not show me all the items available. I can not upgrade my drink, and it only gives me less than half the drink choices that the location has. I can only choose coke, or sprite. Then I get to the location and I have to dump out the coke it forced me to order so I can fill the cup with what I really wanted. No option up upgrade size of drink either.
  • Not great... Dec 13, 2020

    By csfrost1986
    Especially compared to the competition (places like Taco Bell, Sonic, Pizza Hut, and Starbucks, which all have excellent apps), I find this app to be buggy and inconvenient. Adding toppings and sauces to subs is more cumbersome than it should be and I usually experience a lag when trying to remove toppings. The options online often don’t match up with the store. Salt apparently isn’t an option using the app, although pepper is? Maybe the issues lie with my local Subway’s inventory, but I also can’t select chip options that I know they have in store. There’s no way to specify what kind of fountain drink you want if you add it as a stand-alone item (can only specify if it’s part of a meal). As a result, I have to use the special request section to correct my order since it isn’t accurate and even then I just end up having to grab everything myself when I get to the store. Also, ‘Make it a meal?’ shows up for subs but not for personal pizzas, even though every Subway I’ve ever gone to offers up the option of making my pizza a meal. Had to try adding my credit card about 4 times before it finally saved it (even though I didn’t change any info from the first attempt to the last... it was just being buggy). Buggy and slow when trying to remove items from the cart. Finally, it’s probably human error somewhere in the process, but the tracker often won’t register that I’ve picked up my order, so I’ll see a reminder on the app homepage saying I have an order ready.
  • May 3, 2021

    By Glenn Pauly
    It's clear the developers don't actually use the app. If they did, they'd notice how cumbersome it is to start an order. If I want to choose from Favorites or Re-order or start an order, it takes several clicks to wade through the obstacle course. Clicking on "Favorites" should take me to my list of favorites. Instead, I have to decline an offer. It's also cumbersome to choose the store I want. I wish I could save a list of favorite stores.
  • Absolute Garbage Apr 16, 2020

    By MJSinNEW
    Placed an order at 5:20pm on the app for pickup at the Menominee, MI Subway. Completed the transaction and it told me it would be ready for pickup at 8:20pm. Three hours?!!! Called the store 20 minutes later to see if was really going to take that long. They haven’t gotten the order! She said it usually takes 15 minutes for the store to receive it. So they should have already gotten it. She said once they received the order that they would have it ready in 15-20 minutes. I called back in 25 minutes and they still hadn’t received the order! She asked me to give her my order over the phone and they would make it right away. I went to the store 20 minutes later and showed the woman my phone with the order details which show date, time, order number, store number, location, items ordered, amount paid, method of payment. Everything to prove it’s legit. I appreciate the employees willingness to resolve things, but the app is COMPLETE GARBAGE!!! The store had no way to look up my order, no way to cancel the order, and no familiarity with the app itself. They made my verbal order with one error, by forgetting to put bacon on my steak & bacon sub, which is a little frustrating. The app far outweighed the missing bacon in terms of visceral frustration. And on the Subway website under the Contact Us section, you don’t have an option to choose app problems or feedback. I’d rate the app zero stars if that was an option.
  • Absolute waste of time of an app Aug 28, 2020

    By Liam Allen
    The app in itself is pretty good save the fact that it’s not crystal clear how to apply the deals to an existing order. However that’s not the reason why I’m writing to you. I just downloaded the subway app about a week ago, and I have used it four times so far. The first THREE orders had missing items and not just simple items I mean like the missing guacamole in the turkey bacon GUAC wrap. 🤦‍♂️ luckily we live in walking distance so I just walk back to fix the order. Now the fourth time is the kicker and it is pretty much the sole reason why I will never ever use your subway app again. I dialed in the order and it gives me the ready time of approx. 15 minutes. Totally fine. I show up at the approx. time and it’s one person who just showed up to their shift for that night and has no idea where my order is. He spots the ticket order on the counter and is confused why no one has taken care of it since it’s been 15-20 minutes since that ticket order has been ordered and PAID through your app. Apparently your (probably way underpaid minimum waged) prior shift employee grabbed the ticket, set it on the counter, and clocked out without even communicating to the next shift employee about it. I’m giving your app a one star not because your app is insufficient but because you failed to realize that you expect your franchise to employ competent persons to execute orders that is generally meticulous in nature.
  • Apr 29, 2021

    By Mlatrese Bruner
    I use this app quite often. Something has happened recently. It no longer recognizes my profile when I try to submit my order a message comes up to contact. I followed the instructions which lead me too submit a survey. As I was filling out the survey it was for the Subway store instead of the app. I submitted the survey which has nothing to do with the problem I'm having. Now I can no longer use the app. I've loaded and unloaded it several times used a different email address and continue having issues. I have a total of $8 off coupons and cannot use them. The app recently has an BOGO offer that can't be used.
  • Simply doesn’t work! Oct 3, 2019

    By Anita245
    I would give a 0 star rating if I could. The app wouldn’t was not working at all about 1 month ago while visiting one of my local Subways to pick up a sandwich at the end of a long day! The clerk/server ringing up my purchase did his best to scan the App to apply/redeem my points to no avail. As I happen to carry the card that came before the App with me as well, he tried to swipe the card (which has always worked before) and the end results was a total lockout of my account with the message to contact Subway. I had to make the purchase without my points! I did contact Subway the next day and after several minutes, the customer service rep found the solution to my problem. Problem solved; hardly! Two weeks later, I went to buy three sandwiches at one of my local Subway locations. This time out, the App just kept spinning and spinning as if it was prepping to open. It never did! Thank goodness my old card worked this time out. A couple of days after, I tried to open the App at home just to see what would happen. It opened up without a hiccup. Gee Subway, I need the App to work when I am actually interested in ordering food, NOT when I am just sitting at home not interested in eating your food that day. I expect to have a helpful, functioning App at the time of purchase instead of a message to contact you guys, or to simply not have the App open at the moment of truth! Frustrating!!!!
  • May 4, 2021

    By mizz ._.mayhem
    The rewards expire, the app is super slow, and they just recently updated this app and it's still broken. The app told me it was going to take an hour for my sandwich to be done. I called Subway to double check cuz I knew the app I just updated and it might have been wrong. And yeah, the app was wrong. I only use this app because I'm socially awkward and I don't want to order in the store.
  • May 6, 2021

    By Dennis Forlin
    Very cumbersome. Can't cancel a mistake order via the app. You have to call the restaurant. Then they tell you to cancel via the app. Circular logic. Other restaurant apps are easier. Its not easy to quickly place an order even if you have already marked items as favorites. Their "buy 2 get 1 free" offer through the app has NEVER worked. None of the restaurants I have selected have participated.
  • May 3, 2021

    By Bob M
    This app work fine until the latest update. Now it wont process a valid payment. Tried a re-install but that didn't help. Update 5/3/21. The payment process has been straightened out but for almost the entire year so far the app is showing my regular location is out of lettuce. I've re-installed the app and do my app updates every week but still no lettuce. There's plenty in the store. The store people can't figure it out.

No reviews available

No reviews available

  • Subway support helped solve accessibility issue with VoiceOver! Might have been iOS version issue. Jan 24, 2020

    By Brl.Dots
    THANKS to Subway phone tech support, we figured out what the issue might have been. I'm running iOS version 12.4.1 on my iPhone. I was impressed when the support person with whom I spoke actually knew how to turn on VoiceOver, and try the app using it with his phone. He was running iOS 13.3, and I heard the app working as it should, getting past the first screen. He also had a coworker try it with iOS 13.3 on an older phone. So, we arrived at the solution that I would update my iPod Touch, and see if I can get past the first screen with it. When I tried that the next day, sure enough, it did work! And now, for whatever reason, it's again working on my phone at iOS 12.4.1, too, when the other day, I could double tap until the cows come home, and it wouldn't go anywhere past the initial screen. MANY THANKS Subway tech support! You've restored some of my faith in app developers and tech support people who actually have an interest in app accessibility! THANK YOU AGAIN! The original review text from a few days ago is below, but I consider this issue definitively resolved for the time being! Tina E. ORIGINAL REVIEW TEXT, which no longer applies: How can I redeem my rewards, when I can’t even get past the first screen? Please, please fix this before January 31, 2020! If not, I have no way to use my four dollars reward that expires by then.! Thank you most kindly for your attention!
  • Simply Doesn’t Work - Subway Gives Copy And Paste Responses Nov 20, 2017

    By dhaynes381
    This app went from buggy to completely non-functional. Open the app and after a few taps it crashes and closes. I’m not going to spend any time detailing the exact issues I’m experiencing because the Subway response will be the same copy and paste response they have given to everyone... “We want to help, please contact us at.... yada, yada, yada...”. Bottom line is, the app doesn’t work for most people and needs a drastic overhaul by competent developers. So far all that Subway has had to offer is copy and paste lip service. Make a meaningful effort to your customers and admit that the app is broken and that you’re actually addressing the problem with qualified developers (assuming that’s what you’re actually doing). There are more complicated apps out there that perform flawlessly, so yours doesn’t have to be an exception - hire qualified people Subway.
  • Apr 27, 2021

    By Ashley D
    I like the app, though, it needs a customize option right from the start. Picking your sub, then removing a bunch of items you don't want, just to go back in and add other items seems silly. I think a more simple approach makes sense. You can pick your type of sub, then go through and check off what bread, cheese and other toppings you want might be an easier, quicker option.
  • Where’s the Rewards Feb 8, 2018

    By Ronwilt
    The app is convenient when it works. I say that because so often I go through the pains of buying online and I get to the end and get an error. This happens frequently. I resubmit, start over , etc. same stupid error message. And there is no one to call and ask for assistance. I keep the app current on my iPhone. The next day it may or may not work again. I also think going through the menu is slow and clumsy. I also try to get my order straight in advance so when I am ready and I hit the purchase button I know it will be fresh. This is typically the time I am hurried and do not want to step through the menu. But I still want Subway Fresh, right. But today something changed and when I went back to my order to submit payment it appeared to be missing. So I ordered all over again and then noticed I had two subs in the queue. So I had to figure out how to cancel one of them. My order changed slightly and I couldn’t tell which one I was canceling. So what is my reward for continuing to use the app and buy from Subway. There is none. No rewards for buying your subs 3-4 days a week. No extra discounts. No buy 4 get the 5th free. Nada. And I don’t expect anyone will respond to my input. So Surprise me, Subway.
  • Good app for the most part Jan 25, 2021

    By Shadows14
    I am unable to order from any of the Subways around me using this app. I can only use it for the subway by my brother’s house. Also every time I order extra sauce it comes as light sauce. I originally thought this was a worker error, but it happened for months on end. I finally switched to ordering the regular amount of sauce and I get way more sauce now(still not heavy unfortunately.) I have also had several instances of ordering the buffalo chicken sub, but buffalo sauce is not an option so it came as plain chicken even though I paid more for buffalo. Despite my complaints Subway is absolutely delicious and it’s awesome to order through your phone instead of in store. I would order far more often if the Subways by my house were compatible(I can’t understand why they aren’t). I also once had an order that never made it to the restaurant which caused a series of inconveniences that ended with me spending over an hour in the store and eventually ordering manually. The inexperienced worker was very understanding about it despite how slow he was and slammed the restaurant was. He tried to call the manager for help who did not answer. Why the manager left a new kid all alone for a rush was beyond me.
  • Apr 28, 2021

    By Nicholas Vaillancourt
    It's great when it works the way you want it to. But it is rather frustrating when it tells you to use a deal, you go through the process of building your meal, and then only at the very end do you find out it does not apply. Waste of time. It's a good sales strategy, to make it that frustrating so that I simply checkout anyways because of the time already committed. However, for long term use it is not the best because now I am hesitant to waste my time using it if I'm interested in a deal.
  • May 3, 2021

    By D Lewis
    It seems not all menu options are available at every location. I recently ordered 2 melts on the app only to find out that when I went to pick up at my local store I was informed that they don't have the equipment to make melts. Ended up canceling order and going to a competitor for food. Now I wait a couple days for refund to show up in my account. If a menu item isn't available at a certain store the app should inform you of that.
  • May 5, 2021

    By Adrienne Parham
    Not enough restaurants participate in promotions on the app. There's also no easy way to find a restaurant that accepts the promotions without creating a fake order and seeing if the discount applies. Hate the constant app updates! Can't always use it because the app is often outdated. Other than that, easy to use and customize sandwiches.
  • May 8, 2021

    By PC Setup
    The app always tells me there's an error, when there is not one. When upgrading to a meal, it does not show me all the items available. I can not upgrade my drink, and it only gives me less than half the drink choices that the location has. I can only choose coke, or sprite. Then I get to the location and I have to dump out the coke it forced me to order so I can fill the cup with what I really wanted. No option up upgrade size of drink either.
  • Not great... Dec 13, 2020

    By csfrost1986
    Especially compared to the competition (places like Taco Bell, Sonic, Pizza Hut, and Starbucks, which all have excellent apps), I find this app to be buggy and inconvenient. Adding toppings and sauces to subs is more cumbersome than it should be and I usually experience a lag when trying to remove toppings. The options online often don’t match up with the store. Salt apparently isn’t an option using the app, although pepper is? Maybe the issues lie with my local Subway’s inventory, but I also can’t select chip options that I know they have in store. There’s no way to specify what kind of fountain drink you want if you add it as a stand-alone item (can only specify if it’s part of a meal). As a result, I have to use the special request section to correct my order since it isn’t accurate and even then I just end up having to grab everything myself when I get to the store. Also, ‘Make it a meal?’ shows up for subs but not for personal pizzas, even though every Subway I’ve ever gone to offers up the option of making my pizza a meal. Had to try adding my credit card about 4 times before it finally saved it (even though I didn’t change any info from the first attempt to the last... it was just being buggy). Buggy and slow when trying to remove items from the cart. Finally, it’s probably human error somewhere in the process, but the tracker often won’t register that I’ve picked up my order, so I’ll see a reminder on the app homepage saying I have an order ready.
  • May 3, 2021

    By Glenn Pauly
    It's clear the developers don't actually use the app. If they did, they'd notice how cumbersome it is to start an order. If I want to choose from Favorites or Re-order or start an order, it takes several clicks to wade through the obstacle course. Clicking on "Favorites" should take me to my list of favorites. Instead, I have to decline an offer. It's also cumbersome to choose the store I want. I wish I could save a list of favorite stores.
  • May 5, 2021

    By Ethan Myers
    The app itself has too many steps to make when making an order. Instead of a check list you can choose from, you have to tap the item for, choose remove (because they include default fillings), hit the plus, the item desired, the plus again, repeat until finished. To the app devs, you need to cut back the number of steps taken to fill an order.
  • Disappointing Jul 27, 2020

    By jacksonti9398
    I’m a big fan of eating at Subway because of how much you can customize things. This app doesn’t let you do that nearly as much. Items like the Steak & Cheese don’t give you the option to select a Footlong, which is frustrating because Subway currently has an offer of $5 footlongs if you order 2 on the app, which this prevents me from taking advantage of. Entire menu items are completely missing from the menu as well, like the Ham and Turkey sandwich. Also, other ingredients, such as bell peppers, are completely missing from the Customization page; but when I go into the local store in-person, they have them in stock. I also sometimes like to add other meats to existing menu items, but the app only allows Pepperoni, Bacon, or Guacamole as custom add-ons. I know from working at a Subway restaurant in the past that it is just as easy to add items like Salami, or almost anything else, onto an order; yet the app doesn’t allow that. All in all, these issues with this app have prevented me from being able to order what I want from Subway via app. The Subway website has all the same problems. During this pandemic, that means I cannot order from Subway at all.
  • May 4, 2021

    By Brittany Craig-Webb
    It says restaurant location is no longer accepting breakfast orders today. I called the restaurant & they said they sell breakfast ALL DAY, which I already knew. This app made that very inconvenient. The website is no better. It kept saying pickup time no longer available no matter what time I chose. And sometimes it would say online ordering temporarily unavailable. I would have to refresh the page to correct it. So annoying.
  • May 7, 2021

    By Jerry Belanger
    Used to be PERFECT. now it hangs, lags, doesn't load, disconnects, freezes, crashes, restarts, deletes my Favorites list, and worst of all, removed my BOGO50 coupon mid-checkout and made me pay full price once, did I mention it's slow? I used to love this app and I'd use it every day but now I rarely bother because 3/5 times, I can't finish the order. Today was the last straw, as it doesn't load the checkout page. Samsung Galaxy Note 5.
  • Always an issue Apr 22, 2021

    By Fenomis
    There is always always always an issue with this app. I know that there’s another bread available when I go in the store. It’s the 9 grain honey oat. I only saw that option once on the app. The buffalo sauce was unavailable for a couple of months (except for the buffalo chicken sandwich was the only way to get buffalo sauce on this app). That issue is fixed now. BUT NOW, I ordered today and there was no possible way to get the bread toasted. The toasted option wasn’t there. Only on the artisan flatbread was the only one with the toasted option. So on the “special instructions “ I put the word TOASTED 3 times all in capital letters. And guess what, my sandwich was stone cold and not toasted at all. The egg whites came straight out of the refrigerator. I don’t want cold eggs. And it would be nice to have ALL of the seasonings available. Sometimes there’s only one available, sometimes there’s 4 available. Even if there’s 4 it still doesn’t display them all. There’s always an issue with this app. There were times I bought cookies and chips and I didn’t receive them. I don’t think I ever had a smooth experience with this app. I only still use it because I like subway.
  • Absolute Garbage Apr 16, 2020

    By MJSinNEW
    Placed an order at 5:20pm on the app for pickup at the Menominee, MI Subway. Completed the transaction and it told me it would be ready for pickup at 8:20pm. Three hours?!!! Called the store 20 minutes later to see if was really going to take that long. They haven’t gotten the order! She said it usually takes 15 minutes for the store to receive it. So they should have already gotten it. She said once they received the order that they would have it ready in 15-20 minutes. I called back in 25 minutes and they still hadn’t received the order! She asked me to give her my order over the phone and they would make it right away. I went to the store 20 minutes later and showed the woman my phone with the order details which show date, time, order number, store number, location, items ordered, amount paid, method of payment. Everything to prove it’s legit. I appreciate the employees willingness to resolve things, but the app is COMPLETE GARBAGE!!! The store had no way to look up my order, no way to cancel the order, and no familiarity with the app itself. They made my verbal order with one error, by forgetting to put bacon on my steak & bacon sub, which is a little frustrating. The app far outweighed the missing bacon in terms of visceral frustration. And on the Subway website under the Contact Us section, you don’t have an option to choose app problems or feedback. I’d rate the app zero stars if that was an option.
  • Absolute waste of time of an app Aug 28, 2020

    By Liam Allen
    The app in itself is pretty good save the fact that it’s not crystal clear how to apply the deals to an existing order. However that’s not the reason why I’m writing to you. I just downloaded the subway app about a week ago, and I have used it four times so far. The first THREE orders had missing items and not just simple items I mean like the missing guacamole in the turkey bacon GUAC wrap. 🤦‍♂️ luckily we live in walking distance so I just walk back to fix the order. Now the fourth time is the kicker and it is pretty much the sole reason why I will never ever use your subway app again. I dialed in the order and it gives me the ready time of approx. 15 minutes. Totally fine. I show up at the approx. time and it’s one person who just showed up to their shift for that night and has no idea where my order is. He spots the ticket order on the counter and is confused why no one has taken care of it since it’s been 15-20 minutes since that ticket order has been ordered and PAID through your app. Apparently your (probably way underpaid minimum waged) prior shift employee grabbed the ticket, set it on the counter, and clocked out without even communicating to the next shift employee about it. I’m giving your app a one star not because your app is insufficient but because you failed to realize that you expect your franchise to employ competent persons to execute orders that is generally meticulous in nature.
  • Apr 29, 2021

    By Mlatrese Bruner
    I use this app quite often. Something has happened recently. It no longer recognizes my profile when I try to submit my order a message comes up to contact. I followed the instructions which lead me too submit a survey. As I was filling out the survey it was for the Subway store instead of the app. I submitted the survey which has nothing to do with the problem I'm having. Now I can no longer use the app. I've loaded and unloaded it several times used a different email address and continue having issues. I have a total of $8 off coupons and cannot use them. The app recently has an BOGO offer that can't be used.
  • Simply doesn’t work! Oct 3, 2019

    By Anita245
    I would give a 0 star rating if I could. The app wouldn’t was not working at all about 1 month ago while visiting one of my local Subways to pick up a sandwich at the end of a long day! The clerk/server ringing up my purchase did his best to scan the App to apply/redeem my points to no avail. As I happen to carry the card that came before the App with me as well, he tried to swipe the card (which has always worked before) and the end results was a total lockout of my account with the message to contact Subway. I had to make the purchase without my points! I did contact Subway the next day and after several minutes, the customer service rep found the solution to my problem. Problem solved; hardly! Two weeks later, I went to buy three sandwiches at one of my local Subway locations. This time out, the App just kept spinning and spinning as if it was prepping to open. It never did! Thank goodness my old card worked this time out. A couple of days after, I tried to open the App at home just to see what would happen. It opened up without a hiccup. Gee Subway, I need the App to work when I am actually interested in ordering food, NOT when I am just sitting at home not interested in eating your food that day. I expect to have a helpful, functioning App at the time of purchase instead of a message to contact you guys, or to simply not have the App open at the moment of truth! Frustrating!!!!
  • May 4, 2021

    By mizz ._.mayhem
    The rewards expire, the app is super slow, and they just recently updated this app and it's still broken. The app told me it was going to take an hour for my sandwich to be done. I called Subway to double check cuz I knew the app I just updated and it might have been wrong. And yeah, the app was wrong. I only use this app because I'm socially awkward and I don't want to order in the store.
  • May 6, 2021

    By Dennis Forlin
    Very cumbersome. Can't cancel a mistake order via the app. You have to call the restaurant. Then they tell you to cancel via the app. Circular logic. Other restaurant apps are easier. Its not easy to quickly place an order even if you have already marked items as favorites. Their "buy 2 get 1 free" offer through the app has NEVER worked. None of the restaurants I have selected have participated.
  • May 3, 2021

    By Bob M
    This app work fine until the latest update. Now it wont process a valid payment. Tried a re-install but that didn't help. Update 5/3/21. The payment process has been straightened out but for almost the entire year so far the app is showing my regular location is out of lettuce. I've re-installed the app and do my app updates every week but still no lettuce. There's plenty in the store. The store people can't figure it out.
  • Wish I could rate a zero Jul 31, 2020

    By Akominiarek
    I ordered and picked up an order though this app on 7/23 and didn’t seem to have any issues. Two hours later, the store called me to tel me that my order needed to be picked up! I had already done so! Much to my chagrin, there was a different order - two sandwiches instead of the three I ordered. I thought it would be simple and the store would cancel the order - NOPE!!! The manager said they didn’t get any money for the sandwiches and they could not stop the pending charges or reverse them so I would have to submit an online request for reimbursement because I used this app - but wait it gets better - I submitted my request that day and waited patiently for a response, but on the eighth day I called corporate. Corporate told me that they would do anything for me either and I had to take the time to dispute the charge with my own bank:/! I was told this subway is a franchise and therefore not part of the subway corporation?!?!?! Best part is I’m the only on that is out of luck - the franchise and the corporation still have my money!!!! The lack of support and customer service has been appalling. I have now spent my time disputing this charge with my bank. Subway you have really dropped the ball on something that could have been so easy to correct ON YOUR END! BEWARE OF USING THIS APP! Shame on your practices Subway.
  • Apr 25, 2021

    By Geoff D'Arcy
    Terrible app, terrible website, terrible service Spend 15 minutes making an order. It would not let me log in so I did it as a guest. And then when I went to check out it wouldn't let me use the buy one get one coupon unless I logged in so I logged in and it said my credit card which I had not it was expired and told me I'd have to clear my cart and start over. Last time I used the app I paid more than I would have in store because the in store had a buy one get one free. Goodbye subway
  • May 5, 2021

    By Bherbrus
    It functions, and I'll give it a star for that, but this app is in desperate need of hotfixes. Constant crashing on selecting menu items, un-intuitive user interface where trying to replace the bun for your sandwich won't work so you have to delete and remake the entire sandwich from scratch this wasting time, and the fact that they push you to use the app instead of calling in orders brings problems that doesn't make me want to go through the hassle a second time. That is all, for now..........

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