Subway®

Subway®

SUBWAY Restaurants

Hungry? Eating fresh just got a whole lot better with the new Subway app.

4.7 Ratings 1M+ Reviews 10M+ Downloads

Ratings & Reviews

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  • img Community

    Subway at 380 western Muskegon,michigan Jan 19, 2022

    By Rennae
    Your store has looked clean and amazing since you hired Nakisha.Shes always cleaning and very polite to all customers.She can run the customer line by herself,she gets them out fast and does her job extremely well,I have sit and watched the other workers,they don't do the job at all well,you need more workers in your place like Nakisha,that will keep your customers coming back,Nakisha plays an important part in your company,keep her
  • img Community

    Double charging when ever they feel like it Sep 24, 2021

    By nathan burke
    Please dont download their app they double charge you and dont refund the second charge you contact support they ignore you so please dont download they will scam you.
  • img Community

    Subway app is terrible Jul 14, 2021

    By Manilla Cock
    The subway app is slow and glitchey also not intuitive at all. The app does not allow the users to make choices that are completely normal to order in the stores. For example you cannot order some chips, drinks, or swiss cheese. How can a company this large have such a trash app.
  • May 16, 2022

    By John Yim
    Easy to use. Displays calories, but it'd be better if it showed more of the nutritional facts, even if it is an estimate such as saturated fat, protein, etc. This rating is assuming that reward tokens don't expire, but I couldn't find those terms my first time through. After using the app several times, the app doesn't notify you if something is not available such as egg whites. Only once was I told about substitutions or just not putting my items in my sandwich. Emailed manager, no response.
  • “Just wait a hot minute” says the girl who… Dec 31, 2021

    By Maxswiggy
    So I already had problems from the start of my desire to order my subway sandwiches from one store for curbside pickup and was told when I called there that they had to cancel my order because Covid showed up with two of their staff and they couldn’t give me my order. I totally get that and was sorry to hear they were affected and pray they’ll get through it unscathed. So I asked if they could forward it to another store and they said know. So I placed an order at another store on my way home. When I got there there was no one in the store and the young man started my order from what I could tell and completed it and put it to the side because a family walked in along with a female employee. I’m in parking lot watching this. So she joins him to help with family order but I’m wanted to get going tsp I called to ask about my order and she answered the phone. I told her I was ready for my order to pickup. She said, “Just wait a hot minute” and proceeded to hang up on me. I feel I had ordered way before the family walked in and should have mine completed and delivered first before starting in another. Then I get home and my sandwiches were not prepared according to what I had ordered. Very disappointed. Don’t appreciate the disrespect either. I was nice when I called, didn’t deserve it. Won’t go there again!
  • A beginner Jun 21, 2021

    By Keely Maltby
    I just signed up and it was pretty painless. I’m typically very frustrated by the time I’m finished unless I Chuck my Phone out the window before I’m done. The application/ sign up process was easy. Ordering sandwiches was a step by step process and the pictures make it easy to follow. I forgot to order my choice of cheese but in the checkout yiu have one last chance to add or subtract items. Also the locations chapter was easy to follow and subway allows Apple Maps so I’m not forced to download another map app I don’t necessarily want, thanks for that consideration. To summarize; my lengthy review; signing up is breeze just read the instructions & follow the steps. If you’re not on your own turf Locating a store is a cinch if you know where you are. If you don’t know where you are it’s likely you need more than a sandwich. I found this app to be problem free. Besides there really isn’t a Cadillac problem that can’t be fixed with a stomach full of Subway is there? Slow your roll (wheat , Italian, or artisan lol couldn’t help it ) slow your roll you’ll be unwrapping that delicious 12 inches of Yummy in no time. Cant eat the whole thing? Wrap in some plastic and BAM! Lunch tomorrow cuz its stays fresh even overnight. You’re welcome, k&g Henson Murrieta Ca
  • Very buggy Apr 16, 2021

    By Gottliebfan
    Are used this app about three days ago and it worked fine. I was able to go to my recent orders and replace the same order without any problems. Then I upgraded the app. When I tried to use it today I was unable to re-order one of my orders from previous days. I had to start an order from scratch. When I got to the subway restaurant about 20 minutes after placing my order, they could not find my order then they found his body had a hard time because they did not find my name on the order even though I had placed the order using my Subway account with my name on it. Now I am trying to test the app again and I get a screen that says I need to update it when I press the green update button at the bottom of the screen nothing happens. I went to the App Store to download the update but I am having the same problem. When I open the app, I get that same screen that says that an update is needed and it’s giving me an option to press the green buttonTo update, but that button is unresponsive. What is happening?
  • Apr 25, 2022

    By Rodney Burton
    Overall the subway app is pretty easy to use. The deals they offer are very good and can save you quite a lot of money if you eat at Subway a lot. The only issue that I found is it's a little bit slow and maybe it's just my device but it just seems to take an excessive amount of time between screen clicks, especially when I try to look at my bag to see all the items in it. That is very slow.
  • Where’s the Rewards Feb 8, 2018

    By Ronwilt
    The app is convenient when it works. I say that because so often I go through the pains of buying online and I get to the end and get an error. This happens frequently. I resubmit, start over , etc. same stupid error message. And there is no one to call and ask for assistance. I keep the app current on my iPhone. The next day it may or may not work again. I also think going through the menu is slow and clumsy. I also try to get my order straight in advance so when I am ready and I hit the purchase button I know it will be fresh. This is typically the time I am hurried and do not want to step through the menu. But I still want Subway Fresh, right. But today something changed and when I went back to my order to submit payment it appeared to be missing. So I ordered all over again and then noticed I had two subs in the queue. So I had to figure out how to cancel one of them. My order changed slightly and I couldn’t tell which one I was canceling. So what is my reward for continuing to use the app and buy from Subway. There is none. No rewards for buying your subs 3-4 days a week. No extra discounts. No buy 4 get the 5th free. Nada. And I don’t expect anyone will respond to my input. So Surprise me, Subway.
  • May 7, 2022

    By Alexandra Hammon
    Unfortunately the app does have some glitches when you go to pay and you click pay it takes forever to process your payment and very often the app just sits and spins. Fortunately up to this point I have not lost an order, they still show up at the location & it's there waiting for me when I want it to be, but it still is a problem because the app tells me later that I've left something in my cart even though I haven't. Just to be wary of that.
  • img Community

    Subway at 380 western Muskegon,michigan Jan 19, 2022

    By Rennae
    Your store has looked clean and amazing since you hired Nakisha.Shes always cleaning and very polite to all customers.She can run the customer line by herself,she gets them out fast and does her job extremely well,I have sit and watched the other workers,they don't do the job at all well,you need more workers in your place like Nakisha,that will keep your customers coming back,Nakisha plays an important part in your company,keep her
  • May 16, 2022

    By John Yim
    Easy to use. Displays calories, but it'd be better if it showed more of the nutritional facts, even if it is an estimate such as saturated fat, protein, etc. This rating is assuming that reward tokens don't expire, but I couldn't find those terms my first time through. After using the app several times, the app doesn't notify you if something is not available such as egg whites. Only once was I told about substitutions or just not putting my items in my sandwich. Emailed manager, no response.
  • “Just wait a hot minute” says the girl who… Dec 31, 2021

    By Maxswiggy
    So I already had problems from the start of my desire to order my subway sandwiches from one store for curbside pickup and was told when I called there that they had to cancel my order because Covid showed up with two of their staff and they couldn’t give me my order. I totally get that and was sorry to hear they were affected and pray they’ll get through it unscathed. So I asked if they could forward it to another store and they said know. So I placed an order at another store on my way home. When I got there there was no one in the store and the young man started my order from what I could tell and completed it and put it to the side because a family walked in along with a female employee. I’m in parking lot watching this. So she joins him to help with family order but I’m wanted to get going tsp I called to ask about my order and she answered the phone. I told her I was ready for my order to pickup. She said, “Just wait a hot minute” and proceeded to hang up on me. I feel I had ordered way before the family walked in and should have mine completed and delivered first before starting in another. Then I get home and my sandwiches were not prepared according to what I had ordered. Very disappointed. Don’t appreciate the disrespect either. I was nice when I called, didn’t deserve it. Won’t go there again!
  • A beginner Jun 21, 2021

    By Keely Maltby
    I just signed up and it was pretty painless. I’m typically very frustrated by the time I’m finished unless I Chuck my Phone out the window before I’m done. The application/ sign up process was easy. Ordering sandwiches was a step by step process and the pictures make it easy to follow. I forgot to order my choice of cheese but in the checkout yiu have one last chance to add or subtract items. Also the locations chapter was easy to follow and subway allows Apple Maps so I’m not forced to download another map app I don’t necessarily want, thanks for that consideration. To summarize; my lengthy review; signing up is breeze just read the instructions & follow the steps. If you’re not on your own turf Locating a store is a cinch if you know where you are. If you don’t know where you are it’s likely you need more than a sandwich. I found this app to be problem free. Besides there really isn’t a Cadillac problem that can’t be fixed with a stomach full of Subway is there? Slow your roll (wheat , Italian, or artisan lol couldn’t help it ) slow your roll you’ll be unwrapping that delicious 12 inches of Yummy in no time. Cant eat the whole thing? Wrap in some plastic and BAM! Lunch tomorrow cuz its stays fresh even overnight. You’re welcome, k&g Henson Murrieta Ca
  • Very buggy Apr 16, 2021

    By Gottliebfan
    Are used this app about three days ago and it worked fine. I was able to go to my recent orders and replace the same order without any problems. Then I upgraded the app. When I tried to use it today I was unable to re-order one of my orders from previous days. I had to start an order from scratch. When I got to the subway restaurant about 20 minutes after placing my order, they could not find my order then they found his body had a hard time because they did not find my name on the order even though I had placed the order using my Subway account with my name on it. Now I am trying to test the app again and I get a screen that says I need to update it when I press the green update button at the bottom of the screen nothing happens. I went to the App Store to download the update but I am having the same problem. When I open the app, I get that same screen that says that an update is needed and it’s giving me an option to press the green buttonTo update, but that button is unresponsive. What is happening?
  • Apr 25, 2022

    By Rodney Burton
    Overall the subway app is pretty easy to use. The deals they offer are very good and can save you quite a lot of money if you eat at Subway a lot. The only issue that I found is it's a little bit slow and maybe it's just my device but it just seems to take an excessive amount of time between screen clicks, especially when I try to look at my bag to see all the items in it. That is very slow.
  • Where’s the Rewards Feb 8, 2018

    By Ronwilt
    The app is convenient when it works. I say that because so often I go through the pains of buying online and I get to the end and get an error. This happens frequently. I resubmit, start over , etc. same stupid error message. And there is no one to call and ask for assistance. I keep the app current on my iPhone. The next day it may or may not work again. I also think going through the menu is slow and clumsy. I also try to get my order straight in advance so when I am ready and I hit the purchase button I know it will be fresh. This is typically the time I am hurried and do not want to step through the menu. But I still want Subway Fresh, right. But today something changed and when I went back to my order to submit payment it appeared to be missing. So I ordered all over again and then noticed I had two subs in the queue. So I had to figure out how to cancel one of them. My order changed slightly and I couldn’t tell which one I was canceling. So what is my reward for continuing to use the app and buy from Subway. There is none. No rewards for buying your subs 3-4 days a week. No extra discounts. No buy 4 get the 5th free. Nada. And I don’t expect anyone will respond to my input. So Surprise me, Subway.
  • May 7, 2022

    By Alexandra Hammon
    Unfortunately the app does have some glitches when you go to pay and you click pay it takes forever to process your payment and very often the app just sits and spins. Fortunately up to this point I have not lost an order, they still show up at the location & it's there waiting for me when I want it to be, but it still is a problem because the app tells me later that I've left something in my cart even though I haven't. Just to be wary of that.
  • Apr 7, 2022

    By Craig Hollander
    So buggy -- it is such a slow app in its functions, but by far the WORST part of the Subway app is that I can almost never change the pick-up location. Whenever I try, the app just freezes and a little Subway logo spins around the center of the screen for minutes until I give up, close, and restart the app. And then the old pick-up location is still the default, even though it could be more than 20 miles away. So incredibly stupid and frustrating! So I end up going to Togo's instead! 🤣
  • Good app for the most part Jan 25, 2021

    By Shadows14
    I am unable to order from any of the Subways around me using this app. I can only use it for the subway by my brother’s house. Also every time I order extra sauce it comes as light sauce. I originally thought this was a worker error, but it happened for months on end. I finally switched to ordering the regular amount of sauce and I get way more sauce now(still not heavy unfortunately.) I have also had several instances of ordering the buffalo chicken sub, but buffalo sauce is not an option so it came as plain chicken even though I paid more for buffalo. Despite my complaints Subway is absolutely delicious and it’s awesome to order through your phone instead of in store. I would order far more often if the Subways by my house were compatible(I can’t understand why they aren’t). I also once had an order that never made it to the restaurant which caused a series of inconveniences that ended with me spending over an hour in the store and eventually ordering manually. The inexperienced worker was very understanding about it despite how slow he was and slammed the restaurant was. He tried to call the manager for help who did not answer. Why the manager left a new kid all alone for a rush was beyond me.
  • img Community

    Double charging when ever they feel like it Sep 24, 2021

    By nathan burke
    Please dont download their app they double charge you and dont refund the second charge you contact support they ignore you so please dont download they will scam you.
  • img Community

    Subway app is terrible Jul 14, 2021

    By Manilla Cock
    The subway app is slow and glitchey also not intuitive at all. The app does not allow the users to make choices that are completely normal to order in the stores. For example you cannot order some chips, drinks, or swiss cheese. How can a company this large have such a trash app.
  • Not great... Dec 13, 2020

    By csfrost1986
    Especially compared to the competition (places like Taco Bell, Sonic, Pizza Hut, and Starbucks, which all have excellent apps), I find this app to be buggy and inconvenient. Adding toppings and sauces to subs is more cumbersome than it should be and I usually experience a lag when trying to remove toppings. The options online often don’t match up with the store. Salt apparently isn’t an option using the app, although pepper is? Maybe the issues lie with my local Subway’s inventory, but I also can’t select chip options that I know they have in store. There’s no way to specify what kind of fountain drink you want if you add it as a stand-alone item (can only specify if it’s part of a meal). As a result, I have to use the special request section to correct my order since it isn’t accurate and even then I just end up having to grab everything myself when I get to the store. Also, ‘Make it a meal?’ shows up for subs but not for personal pizzas, even though every Subway I’ve ever gone to offers up the option of making my pizza a meal. Had to try adding my credit card about 4 times before it finally saved it (even though I didn’t change any info from the first attempt to the last... it was just being buggy). Buggy and slow when trying to remove items from the cart. Finally, it’s probably human error somewhere in the process, but the tracker often won’t register that I’ve picked up my order, so I’ll see a reminder on the app homepage saying I have an order ready.
  • May 17, 2022

    By Tyler Sanders
    For the past 2 weeks it hasn't let me place an order. It will let me go through all the options and select what I want, but the very last step hitting the "place order" button has not worked, the app was great before then and I would frequently use it to pre-order before starting my lunch break, but I don't have time to drive there, order, and get back with enough time to eat.
  • May 11, 2022

    By Amir Szekely
    useful, but so slow and unresponsive... and credit card process is so slow and cumbersome. why does it only check the credit card when i want to order and not when i add it? Edit 2020: still slow. Asks to choose location too many times. Just slow. Much slower than any other app on the phone. Edit 2021: still slooooow every tap brings up spinny icon for a few good seconds. Edit 2022: still slooooow.
  • Absolute waste of time of an app Aug 28, 2020

    By Liam Allen
    The app in itself is pretty good save the fact that it’s not crystal clear how to apply the deals to an existing order. However that’s not the reason why I’m writing to you. I just downloaded the subway app about a week ago, and I have used it four times so far. The first THREE orders had missing items and not just simple items I mean like the missing guacamole in the turkey bacon GUAC wrap. 🤦‍♂️ luckily we live in walking distance so I just walk back to fix the order. Now the fourth time is the kicker and it is pretty much the sole reason why I will never ever use your subway app again. I dialed in the order and it gives me the ready time of approx. 15 minutes. Totally fine. I show up at the approx. time and it’s one person who just showed up to their shift for that night and has no idea where my order is. He spots the ticket order on the counter and is confused why no one has taken care of it since it’s been 15-20 minutes since that ticket order has been ordered and PAID through your app. Apparently your (probably way underpaid minimum waged) prior shift employee grabbed the ticket, set it on the counter, and clocked out without even communicating to the next shift employee about it. I’m giving your app a one star not because your app is insufficient but because you failed to realize that you expect your franchise to employ competent persons to execute orders that is generally meticulous in nature.
  • May 19, 2022

    By Cirilo Quilantan
    App is very clunky. A lot of the times you have to re-enter where you are picking up your order. Not very user friendly. Can't delete old favorites, glitches out after ordering, charges card but doesn't show in my history/ doesnt send to the store, has doubled charged and shown 1 order but the store received 2 orders, glitches out when trying to add payment and says there's nothing in cart when trying to check out. Also have had multiple orders pending status after I've already picked them up.
  • Apr 29, 2022

    By Leanne Byman
    I think the deals offered through the app are great, and it's really convenient to use, when it works. Sometimes you have to fill out your order several times to ensure that you are able to use the discount you are after, which is frustrating. Far more frustrating is the recent problem that has developed where whenever I launch the app, it closes immediately. I've checked for updates, I've attempted to investigate, but no dice. Really unnerving, when considering that they store payment info.
  • Absolute Garbage Apr 16, 2020

    By MJSinNEW
    Placed an order at 5:20pm on the app for pickup at the Menominee, MI Subway. Completed the transaction and it told me it would be ready for pickup at 8:20pm. Three hours?!!! Called the store 20 minutes later to see if was really going to take that long. They haven’t gotten the order! She said it usually takes 15 minutes for the store to receive it. So they should have already gotten it. She said once they received the order that they would have it ready in 15-20 minutes. I called back in 25 minutes and they still hadn’t received the order! She asked me to give her my order over the phone and they would make it right away. I went to the store 20 minutes later and showed the woman my phone with the order details which show date, time, order number, store number, location, items ordered, amount paid, method of payment. Everything to prove it’s legit. I appreciate the employees willingness to resolve things, but the app is COMPLETE GARBAGE!!! The store had no way to look up my order, no way to cancel the order, and no familiarity with the app itself. They made my verbal order with one error, by forgetting to put bacon on my steak & bacon sub, which is a little frustrating. The app far outweighed the missing bacon in terms of visceral frustration. And on the Subway website under the Contact Us section, you don’t have an option to choose app problems or feedback. I’d rate the app zero stars if that was an option.
  • Apr 30, 2022

    By Elizabeth` LeBlanc
    I have tried the app several times now and it is not easy to use. After submitting an order on several occasions, I will get an error message saying the order didn't go through, yet my card us charged. The money is refunded over the next couple if days, but it is a pain. Additionally, it wont let you combine gift cards with other payment methods. You have to reload the subway card, which cant be done in the app, but on a seperate site. It really eliminates any convenience the app might offer.
  • img Community

    Subway at 380 western Muskegon,michigan Jan 19, 2022

    By Rennae
    Your store has looked clean and amazing since you hired Nakisha.Shes always cleaning and very polite to all customers.She can run the customer line by herself,she gets them out fast and does her job extremely well,I have sit and watched the other workers,they don't do the job at all well,you need more workers in your place like Nakisha,that will keep your customers coming back,Nakisha plays an important part in your company,keep her
  • img Community

    Double charging when ever they feel like it Sep 24, 2021

    By nathan burke
    Please dont download their app they double charge you and dont refund the second charge you contact support they ignore you so please dont download they will scam you.
  • img Community

    Subway app is terrible Jul 14, 2021

    By Manilla Cock
    The subway app is slow and glitchey also not intuitive at all. The app does not allow the users to make choices that are completely normal to order in the stores. For example you cannot order some chips, drinks, or swiss cheese. How can a company this large have such a trash app.

No reviews available

  • img Community

    Subway at 380 western Muskegon,michigan Jan 19, 2022

    By Rennae
    Your store has looked clean and amazing since you hired Nakisha.Shes always cleaning and very polite to all customers.She can run the customer line by herself,she gets them out fast and does her job extremely well,I have sit and watched the other workers,they don't do the job at all well,you need more workers in your place like Nakisha,that will keep your customers coming back,Nakisha plays an important part in your company,keep her
  • Very buggy Apr 16, 2021

    By Gottliebfan
    Are used this app about three days ago and it worked fine. I was able to go to my recent orders and replace the same order without any problems. Then I upgraded the app. When I tried to use it today I was unable to re-order one of my orders from previous days. I had to start an order from scratch. When I got to the subway restaurant about 20 minutes after placing my order, they could not find my order then they found his body had a hard time because they did not find my name on the order even though I had placed the order using my Subway account with my name on it. Now I am trying to test the app again and I get a screen that says I need to update it when I press the green update button at the bottom of the screen nothing happens. I went to the App Store to download the update but I am having the same problem. When I open the app, I get that same screen that says that an update is needed and it’s giving me an option to press the green buttonTo update, but that button is unresponsive. What is happening?
  • Subway support helped solve accessibility issue with VoiceOver! Might have been iOS version issue. Jan 24, 2020

    By Brl.Dots
    THANKS to Subway phone tech support, we figured out what the issue might have been. I'm running iOS version 12.4.1 on my iPhone. I was impressed when the support person with whom I spoke actually knew how to turn on VoiceOver, and try the app using it with his phone. He was running iOS 13.3, and I heard the app working as it should, getting past the first screen. He also had a coworker try it with iOS 13.3 on an older phone. So, we arrived at the solution that I would update my iPod Touch, and see if I can get past the first screen with it. When I tried that the next day, sure enough, it did work! And now, for whatever reason, it's again working on my phone at iOS 12.4.1, too, when the other day, I could double tap until the cows come home, and it wouldn't go anywhere past the initial screen. MANY THANKS Subway tech support! You've restored some of my faith in app developers and tech support people who actually have an interest in app accessibility! THANK YOU AGAIN! The original review text from a few days ago is below, but I consider this issue definitively resolved for the time being! Tina E. ORIGINAL REVIEW TEXT, which no longer applies: How can I redeem my rewards, when I can’t even get past the first screen? Please, please fix this before January 31, 2020! If not, I have no way to use my four dollars reward that expires by then.! Thank you most kindly for your attention!
  • A beginner Jun 21, 2021

    By Keely Maltby
    I just signed up and it was pretty painless. I’m typically very frustrated by the time I’m finished unless I Chuck my Phone out the window before I’m done. The application/ sign up process was easy. Ordering sandwiches was a step by step process and the pictures make it easy to follow. I forgot to order my choice of cheese but in the checkout yiu have one last chance to add or subtract items. Also the locations chapter was easy to follow and subway allows Apple Maps so I’m not forced to download another map app I don’t necessarily want, thanks for that consideration. To summarize; my lengthy review; signing up is breeze just read the instructions & follow the steps. If you’re not on your own turf Locating a store is a cinch if you know where you are. If you don’t know where you are it’s likely you need more than a sandwich. I found this app to be problem free. Besides there really isn’t a Cadillac problem that can’t be fixed with a stomach full of Subway is there? Slow your roll (wheat , Italian, or artisan lol couldn’t help it ) slow your roll you’ll be unwrapping that delicious 12 inches of Yummy in no time. Cant eat the whole thing? Wrap in some plastic and BAM! Lunch tomorrow cuz its stays fresh even overnight. You’re welcome, k&g Henson Murrieta Ca
  • Apr 25, 2022

    By Rodney Burton
    Overall the subway app is pretty easy to use. The deals they offer are very good and can save you quite a lot of money if you eat at Subway a lot. The only issue that I found is it's a little bit slow and maybe it's just my device but it just seems to take an excessive amount of time between screen clicks, especially when I try to look at my bag to see all the items in it. That is very slow.
  • Where’s the Rewards Feb 8, 2018

    By Ronwilt
    The app is convenient when it works. I say that because so often I go through the pains of buying online and I get to the end and get an error. This happens frequently. I resubmit, start over , etc. same stupid error message. And there is no one to call and ask for assistance. I keep the app current on my iPhone. The next day it may or may not work again. I also think going through the menu is slow and clumsy. I also try to get my order straight in advance so when I am ready and I hit the purchase button I know it will be fresh. This is typically the time I am hurried and do not want to step through the menu. But I still want Subway Fresh, right. But today something changed and when I went back to my order to submit payment it appeared to be missing. So I ordered all over again and then noticed I had two subs in the queue. So I had to figure out how to cancel one of them. My order changed slightly and I couldn’t tell which one I was canceling. So what is my reward for continuing to use the app and buy from Subway. There is none. No rewards for buying your subs 3-4 days a week. No extra discounts. No buy 4 get the 5th free. Nada. And I don’t expect anyone will respond to my input. So Surprise me, Subway.
  • May 16, 2022

    By John Yim
    Easy to use. Displays calories, but it'd be better if it showed more of the nutritional facts, even if it is an estimate such as saturated fat, protein, etc. This rating is assuming that reward tokens don't expire, but I couldn't find those terms my first time through. After using the app several times, the app doesn't notify you if something is not available such as egg whites. Only once was I told about substitutions or just not putting my items in my sandwich. Emailed manager, no response.
  • “Just wait a hot minute” says the girl who… Dec 31, 2021

    By Maxswiggy
    So I already had problems from the start of my desire to order my subway sandwiches from one store for curbside pickup and was told when I called there that they had to cancel my order because Covid showed up with two of their staff and they couldn’t give me my order. I totally get that and was sorry to hear they were affected and pray they’ll get through it unscathed. So I asked if they could forward it to another store and they said know. So I placed an order at another store on my way home. When I got there there was no one in the store and the young man started my order from what I could tell and completed it and put it to the side because a family walked in along with a female employee. I’m in parking lot watching this. So she joins him to help with family order but I’m wanted to get going tsp I called to ask about my order and she answered the phone. I told her I was ready for my order to pickup. She said, “Just wait a hot minute” and proceeded to hang up on me. I feel I had ordered way before the family walked in and should have mine completed and delivered first before starting in another. Then I get home and my sandwiches were not prepared according to what I had ordered. Very disappointed. Don’t appreciate the disrespect either. I was nice when I called, didn’t deserve it. Won’t go there again!
  • May 7, 2022

    By Alexandra Hammon
    Unfortunately the app does have some glitches when you go to pay and you click pay it takes forever to process your payment and very often the app just sits and spins. Fortunately up to this point I have not lost an order, they still show up at the location & it's there waiting for me when I want it to be, but it still is a problem because the app tells me later that I've left something in my cart even though I haven't. Just to be wary of that.
  • Apr 7, 2022

    By Craig Hollander
    So buggy -- it is such a slow app in its functions, but by far the WORST part of the Subway app is that I can almost never change the pick-up location. Whenever I try, the app just freezes and a little Subway logo spins around the center of the screen for minutes until I give up, close, and restart the app. And then the old pick-up location is still the default, even though it could be more than 20 miles away. So incredibly stupid and frustrating! So I end up going to Togo's instead! 🤣
  • Good app for the most part Jan 25, 2021

    By Shadows14
    I am unable to order from any of the Subways around me using this app. I can only use it for the subway by my brother’s house. Also every time I order extra sauce it comes as light sauce. I originally thought this was a worker error, but it happened for months on end. I finally switched to ordering the regular amount of sauce and I get way more sauce now(still not heavy unfortunately.) I have also had several instances of ordering the buffalo chicken sub, but buffalo sauce is not an option so it came as plain chicken even though I paid more for buffalo. Despite my complaints Subway is absolutely delicious and it’s awesome to order through your phone instead of in store. I would order far more often if the Subways by my house were compatible(I can’t understand why they aren’t). I also once had an order that never made it to the restaurant which caused a series of inconveniences that ended with me spending over an hour in the store and eventually ordering manually. The inexperienced worker was very understanding about it despite how slow he was and slammed the restaurant was. He tried to call the manager for help who did not answer. Why the manager left a new kid all alone for a rush was beyond me.
  • Apr 15, 2022

    By Timothy Wallace
    Sometimes, the app works great. Their UI has gotten better and saving favorites and stuff is simple. Every once in awhile though you run into an obnoxious issue where it won't accept payment. The order is set up, the card works fine, but it just won't process which is annoying so I usually order somewhere else when that happens.
  • Not great... Dec 13, 2020

    By csfrost1986
    Especially compared to the competition (places like Taco Bell, Sonic, Pizza Hut, and Starbucks, which all have excellent apps), I find this app to be buggy and inconvenient. Adding toppings and sauces to subs is more cumbersome than it should be and I usually experience a lag when trying to remove toppings. The options online often don’t match up with the store. Salt apparently isn’t an option using the app, although pepper is? Maybe the issues lie with my local Subway’s inventory, but I also can’t select chip options that I know they have in store. There’s no way to specify what kind of fountain drink you want if you add it as a stand-alone item (can only specify if it’s part of a meal). As a result, I have to use the special request section to correct my order since it isn’t accurate and even then I just end up having to grab everything myself when I get to the store. Also, ‘Make it a meal?’ shows up for subs but not for personal pizzas, even though every Subway I’ve ever gone to offers up the option of making my pizza a meal. Had to try adding my credit card about 4 times before it finally saved it (even though I didn’t change any info from the first attempt to the last... it was just being buggy). Buggy and slow when trying to remove items from the cart. Finally, it’s probably human error somewhere in the process, but the tracker often won’t register that I’ve picked up my order, so I’ll see a reminder on the app homepage saying I have an order ready.
  • May 19, 2022

    By Cirilo Quilantan
    App is very clunky. A lot of the times you have to re-enter where you are picking up your order. Not very user friendly. Can't delete old favorites, glitches out after ordering, charges card but doesn't show in my history/ doesnt send to the store, has doubled charged and shown 1 order but the store received 2 orders, glitches out when trying to add payment and says there's nothing in cart when trying to check out. Also have had multiple orders pending status after I've already picked them up.
  • Apr 29, 2022

    By Leanne Byman
    I think the deals offered through the app are great, and it's really convenient to use, when it works. Sometimes you have to fill out your order several times to ensure that you are able to use the discount you are after, which is frustrating. Far more frustrating is the recent problem that has developed where whenever I launch the app, it closes immediately. I've checked for updates, I've attempted to investigate, but no dice. Really unnerving, when considering that they store payment info.
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    Double charging when ever they feel like it Sep 24, 2021

    By nathan burke
    Please dont download their app they double charge you and dont refund the second charge you contact support they ignore you so please dont download they will scam you.
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    Subway app is terrible Jul 14, 2021

    By Manilla Cock
    The subway app is slow and glitchey also not intuitive at all. The app does not allow the users to make choices that are completely normal to order in the stores. For example you cannot order some chips, drinks, or swiss cheese. How can a company this large have such a trash app.
  • May 17, 2022

    By Tyler Sanders
    For the past 2 weeks it hasn't let me place an order. It will let me go through all the options and select what I want, but the very last step hitting the "place order" button has not worked, the app was great before then and I would frequently use it to pre-order before starting my lunch break, but I don't have time to drive there, order, and get back with enough time to eat.
  • May 11, 2022

    By Amir Szekely
    useful, but so slow and unresponsive... and credit card process is so slow and cumbersome. why does it only check the credit card when i want to order and not when i add it? Edit 2020: still slow. Asks to choose location too many times. Just slow. Much slower than any other app on the phone. Edit 2021: still slooooow every tap brings up spinny icon for a few good seconds. Edit 2022: still slooooow.
  • Absolute waste of time of an app Aug 28, 2020

    By Liam Allen
    The app in itself is pretty good save the fact that it’s not crystal clear how to apply the deals to an existing order. However that’s not the reason why I’m writing to you. I just downloaded the subway app about a week ago, and I have used it four times so far. The first THREE orders had missing items and not just simple items I mean like the missing guacamole in the turkey bacon GUAC wrap. 🤦‍♂️ luckily we live in walking distance so I just walk back to fix the order. Now the fourth time is the kicker and it is pretty much the sole reason why I will never ever use your subway app again. I dialed in the order and it gives me the ready time of approx. 15 minutes. Totally fine. I show up at the approx. time and it’s one person who just showed up to their shift for that night and has no idea where my order is. He spots the ticket order on the counter and is confused why no one has taken care of it since it’s been 15-20 minutes since that ticket order has been ordered and PAID through your app. Apparently your (probably way underpaid minimum waged) prior shift employee grabbed the ticket, set it on the counter, and clocked out without even communicating to the next shift employee about it. I’m giving your app a one star not because your app is insufficient but because you failed to realize that you expect your franchise to employ competent persons to execute orders that is generally meticulous in nature.
  • Absolute Garbage Apr 16, 2020

    By MJSinNEW
    Placed an order at 5:20pm on the app for pickup at the Menominee, MI Subway. Completed the transaction and it told me it would be ready for pickup at 8:20pm. Three hours?!!! Called the store 20 minutes later to see if was really going to take that long. They haven’t gotten the order! She said it usually takes 15 minutes for the store to receive it. So they should have already gotten it. She said once they received the order that they would have it ready in 15-20 minutes. I called back in 25 minutes and they still hadn’t received the order! She asked me to give her my order over the phone and they would make it right away. I went to the store 20 minutes later and showed the woman my phone with the order details which show date, time, order number, store number, location, items ordered, amount paid, method of payment. Everything to prove it’s legit. I appreciate the employees willingness to resolve things, but the app is COMPLETE GARBAGE!!! The store had no way to look up my order, no way to cancel the order, and no familiarity with the app itself. They made my verbal order with one error, by forgetting to put bacon on my steak & bacon sub, which is a little frustrating. The app far outweighed the missing bacon in terms of visceral frustration. And on the Subway website under the Contact Us section, you don’t have an option to choose app problems or feedback. I’d rate the app zero stars if that was an option.
  • Apr 30, 2022

    By Elizabeth` LeBlanc
    I have tried the app several times now and it is not easy to use. After submitting an order on several occasions, I will get an error message saying the order didn't go through, yet my card us charged. The money is refunded over the next couple if days, but it is a pain. Additionally, it wont let you combine gift cards with other payment methods. You have to reload the subway card, which cant be done in the app, but on a seperate site. It really eliminates any convenience the app might offer.
  • May 2, 2022

    By Nancy Aispuro
    Not all menu items are on it. App is slow and glitchy. Adding a new sandwich to favorites never works. Update: 5/2/22 STILL the most glitchy restaurant app I've ever used. It's been updated so many times and still the glitches persist or evolve and new ones that are more frustrating than the last. Like the fact that i can't see your actual shopping cart/bag so you can never check out. Brilliant, subway, now you really stopping your own business. And the app is sooooo slow.
  • Useless app and terrible customer service Aug 3, 2021

    By B3x3
    I placed an app order at my local Subway Sunday evening at 8:40pm. Store hours online said they were open until 9pm and the app showed them available for taking orders. Placed an order and got a message from the app saying my card was charged, the order was confirmed and would be ready shortly. I went to the location (verified twice) and the store hours on the door said they closed at 8. No big deal, hours change, but then why did the app allow the order, confirm, and charge for it? So, I went in to the store today, showed them the order (which the app still lists as pending), explained the issue, figuring since the order was shown as paid, they could simply make good on it now. I was told that they couldn’t make food for that order, that I would have to order again and dispute the previous charge with my bank!! I just did and got my money back, thankfully. I also tried contacting Subway directly before my bank, but their 800 number would only tell me (by recording) to report app issues on the web site. Clicking “help” in the app takes you to that same site, and the answer to “how to report an issue” on the site says to click “contact us” under “help” in the app, but no such option exists. There’s literally only “help” which takes you to the web site which says to report in the app……..
  • Simply doesn’t work! Oct 3, 2019

    By Anita245
    I would give a 0 star rating if I could. The app wouldn’t was not working at all about 1 month ago while visiting one of my local Subways to pick up a sandwich at the end of a long day! The clerk/server ringing up my purchase did his best to scan the App to apply/redeem my points to no avail. As I happen to carry the card that came before the App with me as well, he tried to swipe the card (which has always worked before) and the end results was a total lockout of my account with the message to contact Subway. I had to make the purchase without my points! I did contact Subway the next day and after several minutes, the customer service rep found the solution to my problem. Problem solved; hardly! Two weeks later, I went to buy three sandwiches at one of my local Subway locations. This time out, the App just kept spinning and spinning as if it was prepping to open. It never did! Thank goodness my old card worked this time out. A couple of days after, I tried to open the App at home just to see what would happen. It opened up without a hiccup. Gee Subway, I need the App to work when I am actually interested in ordering food, NOT when I am just sitting at home not interested in eating your food that day. I expect to have a helpful, functioning App at the time of purchase instead of a message to contact you guys, or to simply not have the App open at the moment of truth! Frustrating!!!!

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