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SUBWAY®

SUBWAY®

SUBWAY Restaurants

Find a store, order and pay! We're always adding stores so keep checking in.

4.7 Ratings 595K+ Reviews 10M+ Downloads

About SUBWAY®

Find a store, order and pay! We're always adding stores so keep checking in.
see more about SUBWAY®

Ratings & Reviews

4.7
594.8K+ Ratings
  1. 5
    81%
  2. 4
    12%
  3. 3
    3%
  4. 2
    1%
  5. 1
    3%
  • Subway support helped solve accessibility issue with VoiceOver! Might have been iOS version issue. Jan 24, 2020

    By Brl.Dots
    THANKS to Subway phone tech support, we figured out what the issue might have been. I'm running iOS version 12.4.1 on my iPhone. I was impressed when the support person with whom I spoke actually knew how to turn on VoiceOver, and try the app using it with his phone. He was running iOS 13.3, and I heard the app working as it should, getting past the first screen. He also had a coworker try it with iOS 13.3 on an older phone. So, we arrived at the solution that I would update my iPod Touch, and see if I can get past the first screen with it. When I tried that the next day, sure enough, it did work! And now, for whatever reason, it's again working on my phone at iOS 12.4.1, too, when the other day, I could double tap until the cows come home, and it wouldn't go anywhere past the initial screen. MANY THANKS Subway tech support! You've restored some of my faith in app developers and tech support people who actually have an interest in app accessibility! THANK YOU AGAIN! The original review text from a few days ago is below, but I consider this issue definitively resolved for the time being! Tina E. ORIGINAL REVIEW TEXT, which no longer applies: How can I redeem my rewards, when I can’t even get past the first screen? Please, please fix this before January 31, 2020! If not, I have no way to use my four dollars reward that expires by then.! Thank you most kindly for your attention!
    more
  • Oct 20, 2020

    By Adam Valdez
    Easy to navigate, but theres no option (that I can find) to have your sandwich toasted or not. So now here I am with a cold chicken bacon ranch melt 😅. I guess you can probably add it in the "special instructions" area, but other than that, I couldnt find a place to specifically have it toasted or not
    more
  • Oct 20, 2020

    By Carrie Roberson
    Would be a great benefit to leave specifics per sandwich. For instance "meat heated only" instead of the entire sammich. (Who wants to eat hot lettuce?) And on the meatball sammich, some like more or less of the red sauce, that would be a great feature to add.
    more
  • Where’s the Rewards Feb 8, 2018

    By Ronwilt
    The app is convenient when it works. I say that because so often I go through the pains of buying online and I get to the end and get an error. This happens frequently. I resubmit, start over , etc. same stupid error message. And there is no one to call and ask for assistance. I keep the app current on my iPhone. The next day it may or may not work again. I also think going through the menu is slow and clumsy. I also try to get my order straight in advance so when I am ready and I hit the purchase button I know it will be fresh. This is typically the time I am hurried and do not want to step through the menu. But I still want Subway Fresh, right. But today something changed and when I went back to my order to submit payment it appeared to be missing. So I ordered all over again and then noticed I had two subs in the queue. So I had to figure out how to cancel one of them. My order changed slightly and I couldn’t tell which one I was canceling. So what is my reward for continuing to use the app and buy from Subway. There is none. No rewards for buying your subs 3-4 days a week. No extra discounts. No buy 4 get the 5th free. Nada. And I don’t expect anyone will respond to my input. So Surprise me, Subway.
    more
  • Oct 17, 2020

    By David Bass
    Excelente for saving time and getting in and out quickly. Don't even have to pay inside, just walk in and grab. Stores don't always have all the ingredients shown but you can request in special instructions if you know they have it. Garlic oil and putting onions on before toasting are great requests. 😉
    more
  • Absolute Garbage Apr 16, 2020

    By MJSinNEW
    Placed an order at 5:20pm on the app for pickup at the Menominee, MI Subway. Completed the transaction and it told me it would be ready for pickup at 8:20pm. Three hours?!!! Called the store 20 minutes later to see if was really going to take that long. They haven’t gotten the order! She said it usually takes 15 minutes for the store to receive it. So they should have already gotten it. She said once they received the order that they would have it ready in 15-20 minutes. I called back in 25 minutes and they still hadn’t received the order! She asked me to give her my order over the phone and they would make it right away. I went to the store 20 minutes later and showed the woman my phone with the order details which show date, time, order number, store number, location, items ordered, amount paid, method of payment. Everything to prove it’s legit. I appreciate the employees willingness to resolve things, but the app is COMPLETE GARBAGE!!! The store had no way to look up my order, no way to cancel the order, and no familiarity with the app itself. They made my verbal order with one error, by forgetting to put bacon on my steak & bacon sub, which is a little frustrating. The app far outweighed the missing bacon in terms of visceral frustration. And on the Subway website under the Contact Us section, you don’t have an option to choose app problems or feedback. I’d rate the app zero stars if that was an option.
    more
  • Absolute waste of time of an app Aug 28, 2020

    By Liam Allen
    The app in itself is pretty good save the fact that it’s not crystal clear how to apply the deals to an existing order. However that’s not the reason why I’m writing to you. I just downloaded the subway app about a week ago, and I have used it four times so far. The first THREE orders had missing items and not just simple items I mean like the missing guacamole in the turkey bacon GUAC wrap. 🤦‍♂️ luckily we live in walking distance so I just walk back to fix the order. Now the fourth time is the kicker and it is pretty much the sole reason why I will never ever use your subway app again. I dialed in the order and it gives me the ready time of approx. 15 minutes. Totally fine. I show up at the approx. time and it’s one person who just showed up to their shift for that night and has no idea where my order is. He spots the ticket order on the counter and is confused why no one has taken care of it since it’s been 15-20 minutes since that ticket order has been ordered and PAID through your app. Apparently your (probably way underpaid minimum waged) prior shift employee grabbed the ticket, set it on the counter, and clocked out without even communicating to the next shift employee about it. I’m giving your app a one star not because your app is insufficient but because you failed to realize that you expect your franchise to employ competent persons to execute orders that is generally meticulous in nature.
    more
  • Simply doesn’t work! Oct 3, 2019

    By Anita245
    I would give a 0 star rating if I could. The app wouldn’t was not working at all about 1 month ago while visiting one of my local Subways to pick up a sandwich at the end of a long day! The clerk/server ringing up my purchase did his best to scan the App to apply/redeem my points to no avail. As I happen to carry the card that came before the App with me as well, he tried to swipe the card (which has always worked before) and the end results was a total lockout of my account with the message to contact Subway. I had to make the purchase without my points! I did contact Subway the next day and after several minutes, the customer service rep found the solution to my problem. Problem solved; hardly! Two weeks later, I went to buy three sandwiches at one of my local Subway locations. This time out, the App just kept spinning and spinning as if it was prepping to open. It never did! Thank goodness my old card worked this time out. A couple of days after, I tried to open the App at home just to see what would happen. It opened up without a hiccup. Gee Subway, I need the App to work when I am actually interested in ordering food, NOT when I am just sitting at home not interested in eating your food that day. I expect to have a helpful, functioning App at the time of purchase instead of a message to contact you guys, or to simply not have the App open at the moment of truth! Frustrating!!!!
    more
  • Oct 16, 2020

    By Richard Atkins
    Do not use. I had this app for less than a week & uploaded two subway gift cards onto it, the account was hacked & used in another state. It's been a month of trying to get the gift card accredited back only to say that they are not liable for it. At this point I'm extremely relived that I didn't put my credit info on it. If you have it i would suggest changing your password on everything.
    more
  • Oct 18, 2020

    By Sam M
    This app works great, just this is the 2nd time I used it and our sandwiches were all messed up both times. Probably not the apps fault, just our store. I don't know. Unfortunately I won't be using it anymore because of this though.
    more

No reviews available

  • Subway support helped solve accessibility issue with VoiceOver! Might have been iOS version issue. Jan 24, 2020

    By Brl.Dots
    THANKS to Subway phone tech support, we figured out what the issue might have been. I'm running iOS version 12.4.1 on my iPhone. I was impressed when the support person with whom I spoke actually knew how to turn on VoiceOver, and try the app using it with his phone. He was running iOS 13.3, and I heard the app working as it should, getting past the first screen. He also had a coworker try it with iOS 13.3 on an older phone. So, we arrived at the solution that I would update my iPod Touch, and see if I can get past the first screen with it. When I tried that the next day, sure enough, it did work! And now, for whatever reason, it's again working on my phone at iOS 12.4.1, too, when the other day, I could double tap until the cows come home, and it wouldn't go anywhere past the initial screen. MANY THANKS Subway tech support! You've restored some of my faith in app developers and tech support people who actually have an interest in app accessibility! THANK YOU AGAIN! The original review text from a few days ago is below, but I consider this issue definitively resolved for the time being! Tina E. ORIGINAL REVIEW TEXT, which no longer applies: How can I redeem my rewards, when I can’t even get past the first screen? Please, please fix this before January 31, 2020! If not, I have no way to use my four dollars reward that expires by then.! Thank you most kindly for your attention!
    more
  • Oct 17, 2020

    By David Bass
    Excelente for saving time and getting in and out quickly. Don't even have to pay inside, just walk in and grab. Stores don't always have all the ingredients shown but you can request in special instructions if you know they have it. Garlic oil and putting onions on before toasting are great requests. 😉
    more
  • Simply Doesn’t Work - Subway Gives Copy And Paste Responses Nov 20, 2017

    By dhaynes381
    This app went from buggy to completely non-functional. Open the app and after a few taps it crashes and closes. I’m not going to spend any time detailing the exact issues I’m experiencing because the Subway response will be the same copy and paste response they have given to everyone... “We want to help, please contact us at.... yada, yada, yada...”. Bottom line is, the app doesn’t work for most people and needs a drastic overhaul by competent developers. So far all that Subway has had to offer is copy and paste lip service. Make a meaningful effort to your customers and admit that the app is broken and that you’re actually addressing the problem with qualified developers (assuming that’s what you’re actually doing). There are more complicated apps out there that perform flawlessly, so yours doesn’t have to be an exception - hire qualified people Subway.
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  • Oct 18, 2020

    By David Linton
    I was surprised how easy it is to use. At first, it was confusing but as I progressed through, it's simplicity came through.
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  • 2nd Order was made right !!! May 16, 2020

    By subway fanatic lovet
    Ok I have to give them credit for replacing my order although i wish they’d dress my sandwiches like they did the second time cause that was perfectly correct it reminded me oh how subway first ever had me hooked the taste of all the explosions of the veggies and sauces was spot on I like banana peppers lettuce tomatoes olives mayo and honey mustard in every bite and their willingness to go beyond and make it right I am glad about as well the app was ok as well I liked how you can customize it how you want it althgh for future reference please consider 2x as a good amount then you’ll never go wrong cause commonly extra or double 2x amount doesn’t seem to be double but normal amount . But I am happy but i hope I don’t have to give a bad review or complain to get an order correct in future . Thanks for making it right guys .i was very satisfied with my 2nd replacement order.
    more
  • Oct 20, 2020

    By Adam Valdez
    Easy to navigate, but theres no option (that I can find) to have your sandwich toasted or not. So now here I am with a cold chicken bacon ranch melt 😅. I guess you can probably add it in the "special instructions" area, but other than that, I couldnt find a place to specifically have it toasted or not
    more
  • Oct 20, 2020

    By Carrie Roberson
    Would be a great benefit to leave specifics per sandwich. For instance "meat heated only" instead of the entire sammich. (Who wants to eat hot lettuce?) And on the meatball sammich, some like more or less of the red sauce, that would be a great feature to add.
    more
  • Where’s the Rewards Feb 8, 2018

    By Ronwilt
    The app is convenient when it works. I say that because so often I go through the pains of buying online and I get to the end and get an error. This happens frequently. I resubmit, start over , etc. same stupid error message. And there is no one to call and ask for assistance. I keep the app current on my iPhone. The next day it may or may not work again. I also think going through the menu is slow and clumsy. I also try to get my order straight in advance so when I am ready and I hit the purchase button I know it will be fresh. This is typically the time I am hurried and do not want to step through the menu. But I still want Subway Fresh, right. But today something changed and when I went back to my order to submit payment it appeared to be missing. So I ordered all over again and then noticed I had two subs in the queue. So I had to figure out how to cancel one of them. My order changed slightly and I couldn’t tell which one I was canceling. So what is my reward for continuing to use the app and buy from Subway. There is none. No rewards for buying your subs 3-4 days a week. No extra discounts. No buy 4 get the 5th free. Nada. And I don’t expect anyone will respond to my input. So Surprise me, Subway.
    more
  • Oct 17, 2020

    By Rick Deno
    No ability to add ingredients to sandwiches. Online ordering has this capability. The "special instructions" block is too easy to get lost when being made. Source: I wanted mushrooms and olives added to my sammich. Nope. Online from here on out!
    more
  • Oct 17, 2020

    By Michael Clark
    The app works great overall, but any time I try to reload the gift card on there, it never allows me to do so. Otherwise, no complaints as far as the app is concerned.
    more
  • Oct 18, 2020

    By Jess Williams
    Was good but doesn't let you choose breads on there. And should be able to scan gift cards. Need to be able to combine leftover amounts on gift cards now that covid slows going to the restaurants
    more
  • How is it great yet terrible? Jul 2, 2019

    By asmr glow
    i’ve used this app for a very long time and I always run into problems when ordering. Right now the app is saying I have rewards that have expired and that I need to click manage settings or something when I don’t have any rewards on there so the option to manage them won’t even pop up now I wanted to get food before I go to work and I’m not able to do that because it’s not able to process my order without me removing something that can’t be removed. It should have an automatic reset if there’s no rewards, instead of making you manually remove them, the system takes it off for you it’s ridiculous how many times I’ve had to go through this also I hate how if I accidentally click a different link it’ll have to restart the whole page with the logo in the white background (ex: accidentally pressing the map link on the app and having to wait for the previous page to reload when it should not be that complicated) I love subway really but this app is just terrible and needs tons of work.
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  • Charged for sandwich by closed restaurant Apr 18, 2019

    By S Henk
    Updated: heard back before I had to go through my credit card company and they are refunding the purchase. Still hesitant to trust the hours in the app going forward though Ordered a sandwich through the app for a restaurant that was supposed to be open until midnight (according to the app), received my confirmation email, arrived at the store at 10:55 and it was very clearly closed (with hours posted as open until 11:30pm). Couldn’t cancel the order since the only way to do that is by calling the restaurant who obviously didn’t pick up. Only customer service contact is a form, so filled it out explaining what had occurred and asking for confirmation I wouldn’t be charged. Four days later my credit card has been charged and I have no response from customer service, looks like I’m going to have to deal with this through my credit card company. Clearly deleting the app as it defeats the purpose of ordering ahead if the restaurant might not even be open and they charge you for food you don’t receive
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  • Not my favorite way to order anymore Sep 13, 2017

    By debra31806
    An order was placed at the wrong location (I thought it used the location a) I have selected at "my location" and b) the closest to me and NOPE it chose a location 20 miles away. I tried to cancel and all it did was tell me to call the store. She told me she canceled and for whatever reason, I was still charged. So now I've paid for two Subway lunches on the same day/time but only got it once. Now I have to go fight for my money back instead of this app having a more secured way of canceling the payment and not having to trust the store employees will do it correctly. UPDATE: I was able to send feedback through the overall Subway website and was corresponded with immediately and in just under a week (still a little longer than I think it should've taken) I did receive my money back. I had to go pick up cash though (he was able to refund my card for some reason).
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  • Great idea, poor execution Jul 13, 2020

    By njd1234567890
    I love when food places have an app that you can order and customize your food ahead of time and just walk in to pick it up. I’ve used the subway app many times and found somethings that I don’t understand... 1st is why all locations don’t have the same options on their app as every location has the same ingredients. For example, when I go inside, I order turkey & ham sandwich, but very few locations offer a turkey AND ham sandwich on the app when it’s doable in the store. 2nd and most frustrating is that every time I order a sandwich, something is wrong. Forgotten lettuce, forgot the cheese, forgot to toast it, forgot bacon, forgot ham, wrong bread (one shop did call me to tell me they were out of the bread I choose, which I liked), forgot the sauces, etc. I think by now I’ve experienced each ingredient missing at least once (minus bread - that’s a little hard to forget). It’s not just one location either so I assume something with how the order is sent to the sandwich makers that it may need to be formatted differently so they can see it better. Don’t get me wrong, I love subway and their app has AMAZING deals. I just wish that either the sandwiches would be made accurately or there’s a way to give feedback on each order that can be sent to the shop so they can improve or simply use in-app deals when ordering in person.
    more
  • Oct 18, 2020

    By Sam M
    This app works great, just this is the 2nd time I used it and our sandwiches were all messed up both times. Probably not the apps fault, just our store. I don't know. Unfortunately I won't be using it anymore because of this though.
    more
  • Oct 18, 2020

    By Ashley Wesselius
    Easy to use app but I'd rather watch and ensure quantity of veggies while making because we ordered subs and asked for double veggies and our subs were quite disappointing. You always have to ask three times for more veggies so I dont think anyone will listen when you request on an app.
    more
  • Disappointing Jul 27, 2020

    By jacksonti9398
    I’m a big fan of eating at Subway because of how much you can customize things. This app doesn’t let you do that nearly as much. Items like the Steak & Cheese don’t give you the option to select a Footlong, which is frustrating because Subway currently has an offer of $5 footlongs if you order 2 on the app, which this prevents me from taking advantage of. Entire menu items are completely missing from the menu as well, like the Ham and Turkey sandwich. Also, other ingredients, such as bell peppers, are completely missing from the Customization page; but when I go into the local store in-person, they have them in stock. I also sometimes like to add other meats to existing menu items, but the app only allows Pepperoni, Bacon, or Guacamole as custom add-ons. I know from working at a Subway restaurant in the past that it is just as easy to add items like Salami, or almost anything else, onto an order; yet the app doesn’t allow that. All in all, these issues with this app have prevented me from being able to order what I want from Subway via app. The Subway website has all the same problems. During this pandemic, that means I cannot order from Subway at all.
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  • Oct 17, 2020

    By Matthew Langston
    The app is not intuitive. Requires a tremendous amount of setup. Does not have a pay in store option. It is so cumbersome I feel like I'm adopting a child and not ordering a sandwich.
    more
  • Terrible Oct 11, 2017

    By ThatGuyInCharlotte
    EDIT: the app does now allow me to order a sandwich. So that’s an improvement. Everything else below is still bad though. Added one star back. Favorites are impossible to manage and weirdly include the restaurant so you need multiple favorites for the same sandwich if you live and work in two different places or if you are traveling, you can’t use your favorites. Selection of location is cryptic and often results in being stuck unable to add food to purchase. Can’t change restaurant after picking food. Why can’t I choose to use my points as a payment method?! This update has actually made it impossible to order anything. Error every single time I have tried the last couple days. So many opportunities to do better it’s impossible to list them all. Whoever you all got to rewrite this a few months ago should be fired and possibly subjected to the game of thrones walk of shame. Worst implementation of a simple storefront I can imagine. Seriously, I just want to order a sammich and have it ready when I arrive. The app used to do that amazingly well.
    more
  • Absolute Garbage Apr 16, 2020

    By MJSinNEW
    Placed an order at 5:20pm on the app for pickup at the Menominee, MI Subway. Completed the transaction and it told me it would be ready for pickup at 8:20pm. Three hours?!!! Called the store 20 minutes later to see if was really going to take that long. They haven’t gotten the order! She said it usually takes 15 minutes for the store to receive it. So they should have already gotten it. She said once they received the order that they would have it ready in 15-20 minutes. I called back in 25 minutes and they still hadn’t received the order! She asked me to give her my order over the phone and they would make it right away. I went to the store 20 minutes later and showed the woman my phone with the order details which show date, time, order number, store number, location, items ordered, amount paid, method of payment. Everything to prove it’s legit. I appreciate the employees willingness to resolve things, but the app is COMPLETE GARBAGE!!! The store had no way to look up my order, no way to cancel the order, and no familiarity with the app itself. They made my verbal order with one error, by forgetting to put bacon on my steak & bacon sub, which is a little frustrating. The app far outweighed the missing bacon in terms of visceral frustration. And on the Subway website under the Contact Us section, you don’t have an option to choose app problems or feedback. I’d rate the app zero stars if that was an option.
    more
  • Absolute waste of time of an app Aug 28, 2020

    By Liam Allen
    The app in itself is pretty good save the fact that it’s not crystal clear how to apply the deals to an existing order. However that’s not the reason why I’m writing to you. I just downloaded the subway app about a week ago, and I have used it four times so far. The first THREE orders had missing items and not just simple items I mean like the missing guacamole in the turkey bacon GUAC wrap. 🤦‍♂️ luckily we live in walking distance so I just walk back to fix the order. Now the fourth time is the kicker and it is pretty much the sole reason why I will never ever use your subway app again. I dialed in the order and it gives me the ready time of approx. 15 minutes. Totally fine. I show up at the approx. time and it’s one person who just showed up to their shift for that night and has no idea where my order is. He spots the ticket order on the counter and is confused why no one has taken care of it since it’s been 15-20 minutes since that ticket order has been ordered and PAID through your app. Apparently your (probably way underpaid minimum waged) prior shift employee grabbed the ticket, set it on the counter, and clocked out without even communicating to the next shift employee about it. I’m giving your app a one star not because your app is insufficient but because you failed to realize that you expect your franchise to employ competent persons to execute orders that is generally meticulous in nature.
    more
  • Simply doesn’t work! Oct 3, 2019

    By Anita245
    I would give a 0 star rating if I could. The app wouldn’t was not working at all about 1 month ago while visiting one of my local Subways to pick up a sandwich at the end of a long day! The clerk/server ringing up my purchase did his best to scan the App to apply/redeem my points to no avail. As I happen to carry the card that came before the App with me as well, he tried to swipe the card (which has always worked before) and the end results was a total lockout of my account with the message to contact Subway. I had to make the purchase without my points! I did contact Subway the next day and after several minutes, the customer service rep found the solution to my problem. Problem solved; hardly! Two weeks later, I went to buy three sandwiches at one of my local Subway locations. This time out, the App just kept spinning and spinning as if it was prepping to open. It never did! Thank goodness my old card worked this time out. A couple of days after, I tried to open the App at home just to see what would happen. It opened up without a hiccup. Gee Subway, I need the App to work when I am actually interested in ordering food, NOT when I am just sitting at home not interested in eating your food that day. I expect to have a helpful, functioning App at the time of purchase instead of a message to contact you guys, or to simply not have the App open at the moment of truth! Frustrating!!!!
    more
  • Oct 16, 2020

    By Richard Atkins
    Do not use. I had this app for less than a week & uploaded two subway gift cards onto it, the account was hacked & used in another state. It's been a month of trying to get the gift card accredited back only to say that they are not liable for it. At this point I'm extremely relived that I didn't put my credit info on it. If you have it i would suggest changing your password on everything.
    more
  • Says failed when my order actually went! Jan 9, 2018

    By Boo!!!!!
    I'm not one to write reviews but This is getting old... This app is still terrible even after the updates. Twice now I have attempted to order and it says "something went wrong please erase your cart and try again" or something like that. One time I completely gave up and went somewhere else only to get a call asking if I was coming to pick it up. The staff was nice enough to keep it on record as an I owe you and redeemed that later. Another time I tried a second time to get the order to go through as the directions stated and when I went in to just order it the normal way they stated the order went through twice and one ticket had 3 meals ordered. I only told it to order one meal a time.. Get this SH@$ working already.. This is going on over a year for Subway having an epic failure of an app. Keep saying they fixed it with every update... Do you even use our test the app? Someone isn't doing there job right. I'd feel pretty miserable if I was in charge of application development! Hope they're getting paid well for nothing! Almost every other food ordering app from other places has a 4 plus most over 4.5 plus rating... I think it's time you take a look at how they are doing it. Maybe throw up the white flag and call for help.. You literally have nothing to lose. Rant over.
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