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SUBWAY®

SUBWAY®

SUBWAY Restaurants

Find a store, order and pay! We're always adding stores so keep checking in.

4.6 Ratings 501K+ Reviews 5M+ Downloads
Find a store, order and pay! We're always adding stores so keep checking in.
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Ratings & Reviews

4.6
500.7K+ Ratings
  1. 5
  2. 4
  3. 3
  4. 2
  5. 1
  • Aug 1, 2020

    By Krisi Harris
    It's ok. It is convenient to have an app that saves your favs and makes ordering easy. But some of the features need some bug fixes. Or an all together redesign. How is it I can use PayPal for some restaurants, but not for others while paying online? I wish it still showed items that are out of stock. Just not showing items that the current store is out of stock of, is irritating. That goes for all ingredients. Otherwise it makes me think they stopped using a certain bread or cheese.
    more
  • Where’s the Rewards Feb 8, 2018

    By Ronwilt
    The app is convenient when it works. I say that because so often I go through the pains of buying online and I get to the end and get an error. This happens frequently. I resubmit, start over , etc. same stupid error message. And there is no one to call and ask for assistance. I keep the app current on my iPhone. The next day it may or may not work again. I also think going through the menu is slow and clumsy. I also try to get my order straight in advance so when I am ready and I hit the purchase button I know it will be fresh. This is typically the time I am hurried and do not want to step through the menu. But I still want Subway Fresh, right. But today something changed and when I went back to my order to submit payment it appeared to be missing. So I ordered all over again and then noticed I had two subs in the queue. So I had to figure out how to cancel one of them. My order changed slightly and I couldn’t tell which one I was canceling. So what is my reward for continuing to use the app and buy from Subway. There is none. No rewards for buying your subs 3-4 days a week. No extra discounts. No buy 4 get the 5th free. Nada. And I don’t expect anyone will respond to my input. So Surprise me, Subway.
    more
  • Jul 30, 2020

    By Tonda Cleaver
    I love the app and it's so easy to use. The only thing I am having an issue with is there is no BMT, Spicy Italian or any sub with pepperoni or salami. Also, no rotisserie chicken or roast beef. If they have discontinued those subs, they have lost a customer. You can't even get a Subway Club at Subway, WHAT???
    more
  • Jul 10, 2020

    By Joe Chavez
    Good idea, poor execution While striving to be convenient, it's far to clunky and data heavy. If you're in an area with less than perfect LTE you won't really be able to save any time by using this app. The user interface is functional, but could really stand a complete overhaul. Way too many menus and full page reloads. I've had to stop using the app because I end up spending more time waiting for pages to refresh and trying to figure out why my favorites aren't saving than waiting in line.
    more
  • Jul 10, 2020

    By Scott Mejia
    This app is all good, but there's no way to fully customize your sandwich ,and my favorite sandwich is a Buffalo chicken sandwich but you don't have an option for Buffalo sauce. And since when is oil and vinegar both considered sauces and you have a limit of 4 sauces on your sandwich. I'd rather just go and get it in person, but the deal on the app is the main reason I use it. Its a rant, but it would be nice if those things were fixed.
    more
  • Jul 11, 2020

    By Cathy Rodgers
    This is one of the least-dependable ordering apps I've ever used. Nearly every time I try to use it I have to either power off my phone & restart it, or I have to uninstall & reinstall the app. Sometimes I have to do both. And heaven help you if you're trying to redeem a "deal" or use a gift card! If it wasn't required for most of the "deals" I'd never use this app to order! So Subway...if you're going to FORCE us to use your app, GIVE US AN APP THAT WORKS!
    more
  • Absolute Garbage Apr 16, 2020

    By MJSinNEW
    Placed an order at 5:20pm on the app for pickup at the Menominee, MI Subway. Completed the transaction and it told me it would be ready for pickup at 8:20pm. Three hours?!!! Called the store 20 minutes later to see if was really going to take that long. They haven’t gotten the order! She said it usually takes 15 minutes for the store to receive it. So they should have already gotten it. She said once they received the order that they would have it ready in 15-20 minutes. I called back in 25 minutes and they still hadn’t received the order! She asked me to give her my order over the phone and they would make it right away. I went to the store 20 minutes later and showed the woman my phone with the order details which show date, time, order number, store number, location, items ordered, amount paid, method of payment. Everything to prove it’s legit. I appreciate the employees willingness to resolve things, but the app is COMPLETE GARBAGE!!! The store had no way to look up my order, no way to cancel the order, and no familiarity with the app itself. They made my verbal order with one error, by forgetting to put bacon on my steak & bacon sub, which is a little frustrating. The app far outweighed the missing bacon in terms of visceral frustration. And on the Subway website under the Contact Us section, you don’t have an option to choose app problems or feedback. I’d rate the app zero stars if that was an option.
    more
  • Jul 11, 2020

    By Jeremiah Pierce
    App needs some user experience work. The UI is fine and functions great. But certain things like the bread, cheese, sauces, are not prompted. So you easily forget to add them. Then you get your sandwich and are upset because you didn't realize it wasn't going to be toasted or have any cheese. The app just needs to have more prompts for things that are less obvious, but important.
    more
  • Simply doesn’t work! Oct 3, 2019

    By Anita245
    I would give a 0 star rating if I could. The app wouldn’t was not working at all about 1 month ago while visiting one of my local Subways to pick up a sandwich at the end of a long day! The clerk/server ringing up my purchase did his best to scan the App to apply/redeem my points to no avail. As I happen to carry the card that came before the App with me as well, he tried to swipe the card (which has always worked before) and the end results was a total lockout of my account with the message to contact Subway. I had to make the purchase without my points! I did contact Subway the next day and after several minutes, the customer service rep found the solution to my problem. Problem solved; hardly! Two weeks later, I went to buy three sandwiches at one of my local Subway locations. This time out, the App just kept spinning and spinning as if it was prepping to open. It never did! Thank goodness my old card worked this time out. A couple of days after, I tried to open the App at home just to see what would happen. It opened up without a hiccup. Gee Subway, I need the App to work when I am actually interested in ordering food, NOT when I am just sitting at home not interested in eating your food that day. I expect to have a helpful, functioning App at the time of purchase instead of a message to contact you guys, or to simply not have the App open at the moment of truth! Frustrating!!!!
    more
  • Jul 31, 2020

    By Scott Griffis
    Using the app is kinda frustrating. When I try to put a meal in a combo the option for a large drink is not available, and the chip selection is too limited. Then when one goes to restaurant to pick up food and the place is busy it is next to impossible to bypass the line and get any service without everyone thinking you are trying to be a jerk. Add to that the social distancing and you can't just walk up to the register because another customer is almost always standing there.
    more

No reviews available

  • Jul 30, 2020

    By Tonda Cleaver
    I love the app and it's so easy to use. The only thing I am having an issue with is there is no BMT, Spicy Italian or any sub with pepperoni or salami. Also, no rotisserie chicken or roast beef. If they have discontinued those subs, they have lost a customer. You can't even get a Subway Club at Subway, WHAT???
    more
  • Simply Doesn’t Work - Subway Gives Copy And Paste Responses Nov 20, 2017

    By dhaynes381
    This app went from buggy to completely non-functional. Open the app and after a few taps it crashes and closes. I’m not going to spend any time detailing the exact issues I’m experiencing because the Subway response will be the same copy and paste response they have given to everyone... “We want to help, please contact us at.... yada, yada, yada...”. Bottom line is, the app doesn’t work for most people and needs a drastic overhaul by competent developers. So far all that Subway has had to offer is copy and paste lip service. Make a meaningful effort to your customers and admit that the app is broken and that you’re actually addressing the problem with qualified developers (assuming that’s what you’re actually doing). There are more complicated apps out there that perform flawlessly, so yours doesn’t have to be an exception - hire qualified people Subway.
    more
  • 2nd Order was made right !!! May 16, 2020

    By subway fanatic lovet
    Ok I have to give them credit for replacing my order although i wish they’d dress my sandwiches like they did the second time cause that was perfectly correct it reminded me oh how subway first ever had me hooked the taste of all the explosions of the veggies and sauces was spot on I like banana peppers lettuce tomatoes olives mayo and honey mustard in every bite and their willingness to go beyond and make it right I am glad about as well the app was ok as well I liked how you can customize it how you want it althgh for future reference please consider 2x as a good amount then you’ll never go wrong cause commonly extra or double 2x amount doesn’t seem to be double but normal amount . But I am happy but i hope I don’t have to give a bad review or complain to get an order correct in future . Thanks for making it right guys .i was very satisfied with my 2nd replacement order.
    more
  • Save me from the evil lady at Western Lights plaza Jun 6, 2020

    By RaydeeRoweee
    The woman at the subway I go to is horrid. I thought it was only me until a guy came to pick up an order and told her have a nice day and she ignored him. Then she treated my husband the same way. Everytime I go in I wait 20 mins for her to acknowledge me or if she does she will say “hold on I’m doing online orders” she was nice my 2nd time ever going in because I left her a 15$ tip my first time even tho she was terrible thinking maybe she is having a hard day maybe she had a death in the family. So the next time she was polite to me but that was the day she didn’t even acknowledge the other customer or tell him to have a nice day. That woman should not have a job in customer service but that is neither here nor there thank you to whoever made this app and saved me from spending another min with this wretched woman!!
    more
  • Battery drain Jan 31, 2019

    By SlomoinNipomo
    I use your app several times a week. I see several issues: 1) if I leave the app open after a purchase scan it consumes 80% of my iPhone 6s battery, this has happened several times so I have to quit the app after ordering. 2) the scanning at purchase for payment and reward points is unreliable. The interface given the cashier to use a linked credit card must be clumsy because I often have to rescan multiple times. This may be a training issue, a human interface design issue and/or a technical problem. I can’t tell from my side of the counter. But it is a problem. 3) the thin ribbon entitled “show card” is above the screen horizon and harder to find than necessary. The button/ribbon should be visible all the time and taller to make it easier to find and then select. The scrolling adverts are of no consequence to me. I always order the same sandwich in person. The subway joke of the day is a waste of space. I just want a simple screen to pay and get points. Put all the clutter elsewhere. 4) what’s with the free cookie reward? I apply the reward but the clerk either does not see the reward or ignores it. I shouldn’t be eating cookies anyway but why offer in the app if there is no intention to serve it? Fix these issues and my rating changes to 5.
    more
  • Where’s the Rewards Feb 8, 2018

    By Ronwilt
    The app is convenient when it works. I say that because so often I go through the pains of buying online and I get to the end and get an error. This happens frequently. I resubmit, start over , etc. same stupid error message. And there is no one to call and ask for assistance. I keep the app current on my iPhone. The next day it may or may not work again. I also think going through the menu is slow and clumsy. I also try to get my order straight in advance so when I am ready and I hit the purchase button I know it will be fresh. This is typically the time I am hurried and do not want to step through the menu. But I still want Subway Fresh, right. But today something changed and when I went back to my order to submit payment it appeared to be missing. So I ordered all over again and then noticed I had two subs in the queue. So I had to figure out how to cancel one of them. My order changed slightly and I couldn’t tell which one I was canceling. So what is my reward for continuing to use the app and buy from Subway. There is none. No rewards for buying your subs 3-4 days a week. No extra discounts. No buy 4 get the 5th free. Nada. And I don’t expect anyone will respond to my input. So Surprise me, Subway.
    more
  • Jul 12, 2020

    By Timothy Hay
    When it works, it works really well, but when it doesn't, it is the single most frustrating food app out there. One of my biggest complaints is not showing when a store is closed, but instead just telling you there is an error. It also doesn't have the best customization options, and strangely some options are only available at specific stores (such as extra marinara). I still recommend using it, and I won't be deleting it anytime soon, but I am hoping for some updates to fix these issues.
    more
  • Please fix Aug 1, 2019

    By Oriana fish
    Update: I tried to edit this right away when I realized it was a user error (aka my fault!) but apparently the edit didn’t save since I just received a response. The type if sandwich I was selecting was on...a ciabatta bun? Or something and apparently only came in the 6 inch option. It was not an issue with the app! Sorry! So I went to order subway which I’ve done several times without issue. This time it made me update before ordering. My son wants a 6 inch sub—it took me a minute to figure out where the 6 inch option was as I had to remove my sandwich and start over (it wouldn’t let me edit the size after I started customization). Anyway so I got it in the bag but then when I went to make my sandwich, the foot long option was completely gone. I tried a few different things, closed the app and restarted it and still, it won’t let me make a footling sandwich. I am pregnant and hungry and aughhhh! Haha please fix.
    more
  • It’s ALMOST superb Feb 15, 2018

    By Prissy S
    So far I’ve had a superb experience while using this app! I’ve only had it for a week and have placed a order from it on two separate occasions within that time. It’s a great app, but it could still use some improving. 1) While ordering cookies, there should be a way where you can choose more than one type of cookie at a time. Also on the “my order screen” afterwards, the list of cookies you chose should be listed to confirm it was picked correctly should be shown instead of just “cookies” 2) I tried to order and customize a personal pizza and realized there’s no option to add ANY type of vegetables! It also only gives you three meat options, so I had to login and use the web version to complete that half of my order instead 3) there also should be a way to incorporate coupons before you pay. I hope to see these issues implemented in the future upcoming updates
    more
  • Works great! But.... Jan 31, 2018

    By Slim463
    I love the app. unlike other reviewers, the swiping left on items to customize or remove is a breeze. My only criticism is the dressings selection. If you order a salad. there is no where to add a salad dressing, such as fat free Italian. I am only left with the comments area to ask for a Italian dressing. And most of the time the people at the subway location don't even read them. I always get asked at the window or register, “Did you want any dressing? I tell them,”I wrote it in the comment area!” Their response,” Oh we never see or read that area.”. OH BOY... sad. I think all dressings should be listed for selection. Yea you get the normal selections mayo, mustard, red wine vinegar..etc... but not any of the other choices. I hope the developer reads this comment / review. And seriously takes this request enhancement under consideration. Otherwise great app. No waiting, just stop pickup and go!
    more
  • Aug 1, 2020

    By Krisi Harris
    It's ok. It is convenient to have an app that saves your favs and makes ordering easy. But some of the features need some bug fixes. Or an all together redesign. How is it I can use PayPal for some restaurants, but not for others while paying online? I wish it still showed items that are out of stock. Just not showing items that the current store is out of stock of, is irritating. That goes for all ingredients. Otherwise it makes me think they stopped using a certain bread or cheese.
    more
  • Jul 10, 2020

    By Joe Chavez
    Good idea, poor execution While striving to be convenient, it's far to clunky and data heavy. If you're in an area with less than perfect LTE you won't really be able to save any time by using this app. The user interface is functional, but could really stand a complete overhaul. Way too many menus and full page reloads. I've had to stop using the app because I end up spending more time waiting for pages to refresh and trying to figure out why my favorites aren't saving than waiting in line.
    more
  • Jul 10, 2020

    By Scott Mejia
    This app is all good, but there's no way to fully customize your sandwich ,and my favorite sandwich is a Buffalo chicken sandwich but you don't have an option for Buffalo sauce. And since when is oil and vinegar both considered sauces and you have a limit of 4 sauces on your sandwich. I'd rather just go and get it in person, but the deal on the app is the main reason I use it. Its a rant, but it would be nice if those things were fixed.
    more
  • Jul 10, 2020

    By robert king ııı
    Works decent, has a few bugs where trying to make edits while using a "deal" changed the price. You have to delete everything and start over to get the deal to work properly again. It also doesn't tell you if your current restaraunt is offering a particular deal or not until you are ready to checkout. This is a horrible feature. Fox these two I'd easily give a 5 star.
    more
  • Jul 9, 2020

    By Aubrey Carrington
    Good app, as long as you don't try to use promos. Every time I add one of my "deals", I always get an error message when I try to place my order. Once this happens you can't place your order (without the promo) until the app clears your order, which is like 30 minutes. This makes it really inconvenient when you're trying to place an order for quick pick up!
    more
  • Jul 11, 2020

    By Jeremiah Pierce
    App needs some user experience work. The UI is fine and functions great. But certain things like the bread, cheese, sauces, are not prompted. So you easily forget to add them. Then you get your sandwich and are upset because you didn't realize it wasn't going to be toasted or have any cheese. The app just needs to have more prompts for things that are less obvious, but important.
    more
  • Jul 31, 2020

    By Scott Griffis
    Using the app is kinda frustrating. When I try to put a meal in a combo the option for a large drink is not available, and the chip selection is too limited. Then when one goes to restaurant to pick up food and the place is busy it is next to impossible to bypass the line and get any service without everyone thinking you are trying to be a jerk. Add to that the social distancing and you can't just walk up to the register because another customer is almost always standing there.
    more
  • Disappointing Jul 27, 2020

    By jacksonti9398
    I’m a big fan of eating at Subway because of how much you can customize things. This app doesn’t let you do that nearly as much. Items like the Steak & Cheese don’t give you the option to select a Footlong, which is frustrating because Subway currently has an offer of $5 footlongs if you order 2 on the app, which this prevents me from taking advantage of. Entire menu items are completely missing from the menu as well, like the Ham and Turkey sandwich. Also, other ingredients, such as bell peppers, are completely missing from the Customization page; but when I go into the local store in-person, they have them in stock. I also sometimes like to add other meats to existing menu items, but the app only allows Pepperoni, Bacon, or Guacamole as custom add-ons. I know from working at a Subway restaurant in the past that it is just as easy to add items like Salami, or almost anything else, onto an order; yet the app doesn’t allow that. All in all, these issues with this app have prevented me from being able to order what I want from Subway via app. The Subway website has all the same problems. During this pandemic, that means I cannot order from Subway at all.
    more
  • Jul 20, 2020

    By Timothy Tasse
    The app gives you a tutorial to use their suboptimal interface instead of just giving you checkboxes like everyone else. I kept forgetting to put sauces on sandwiches because they are hidden behind a collapsible menu. I also got an error message that said "oops" when I tried to pay. Not "this card doesn't work" or anything helpful, just "oops".
    more
  • Terrible Oct 11, 2017

    By ThatGuyInCharlotte
    EDIT: the app does now allow me to order a sandwich. So that’s an improvement. Everything else below is still bad though. Added one star back. Favorites are impossible to manage and weirdly include the restaurant so you need multiple favorites for the same sandwich if you live and work in two different places or if you are traveling, you can’t use your favorites. Selection of location is cryptic and often results in being stuck unable to add food to purchase. Can’t change restaurant after picking food. Why can’t I choose to use my points as a payment method?! This update has actually made it impossible to order anything. Error every single time I have tried the last couple days. So many opportunities to do better it’s impossible to list them all. Whoever you all got to rewrite this a few months ago should be fired and possibly subjected to the game of thrones walk of shame. Worst implementation of a simple storefront I can imagine. Seriously, I just want to order a sammich and have it ready when I arrive. The app used to do that amazingly well.
    more
  • Jul 11, 2020

    By Cathy Rodgers
    This is one of the least-dependable ordering apps I've ever used. Nearly every time I try to use it I have to either power off my phone & restart it, or I have to uninstall & reinstall the app. Sometimes I have to do both. And heaven help you if you're trying to redeem a "deal" or use a gift card! If it wasn't required for most of the "deals" I'd never use this app to order! So Subway...if you're going to FORCE us to use your app, GIVE US AN APP THAT WORKS!
    more
  • Absolute Garbage Apr 16, 2020

    By MJSinNEW
    Placed an order at 5:20pm on the app for pickup at the Menominee, MI Subway. Completed the transaction and it told me it would be ready for pickup at 8:20pm. Three hours?!!! Called the store 20 minutes later to see if was really going to take that long. They haven’t gotten the order! She said it usually takes 15 minutes for the store to receive it. So they should have already gotten it. She said once they received the order that they would have it ready in 15-20 minutes. I called back in 25 minutes and they still hadn’t received the order! She asked me to give her my order over the phone and they would make it right away. I went to the store 20 minutes later and showed the woman my phone with the order details which show date, time, order number, store number, location, items ordered, amount paid, method of payment. Everything to prove it’s legit. I appreciate the employees willingness to resolve things, but the app is COMPLETE GARBAGE!!! The store had no way to look up my order, no way to cancel the order, and no familiarity with the app itself. They made my verbal order with one error, by forgetting to put bacon on my steak & bacon sub, which is a little frustrating. The app far outweighed the missing bacon in terms of visceral frustration. And on the Subway website under the Contact Us section, you don’t have an option to choose app problems or feedback. I’d rate the app zero stars if that was an option.
    more
  • Simply doesn’t work! Oct 3, 2019

    By Anita245
    I would give a 0 star rating if I could. The app wouldn’t was not working at all about 1 month ago while visiting one of my local Subways to pick up a sandwich at the end of a long day! The clerk/server ringing up my purchase did his best to scan the App to apply/redeem my points to no avail. As I happen to carry the card that came before the App with me as well, he tried to swipe the card (which has always worked before) and the end results was a total lockout of my account with the message to contact Subway. I had to make the purchase without my points! I did contact Subway the next day and after several minutes, the customer service rep found the solution to my problem. Problem solved; hardly! Two weeks later, I went to buy three sandwiches at one of my local Subway locations. This time out, the App just kept spinning and spinning as if it was prepping to open. It never did! Thank goodness my old card worked this time out. A couple of days after, I tried to open the App at home just to see what would happen. It opened up without a hiccup. Gee Subway, I need the App to work when I am actually interested in ordering food, NOT when I am just sitting at home not interested in eating your food that day. I expect to have a helpful, functioning App at the time of purchase instead of a message to contact you guys, or to simply not have the App open at the moment of truth! Frustrating!!!!
    more
  • Says failed when my order actually went! Jan 9, 2018

    By Boo!!!!!
    I'm not one to write reviews but This is getting old... This app is still terrible even after the updates. Twice now I have attempted to order and it says "something went wrong please erase your cart and try again" or something like that. One time I completely gave up and went somewhere else only to get a call asking if I was coming to pick it up. The staff was nice enough to keep it on record as an I owe you and redeemed that later. Another time I tried a second time to get the order to go through as the directions stated and when I went in to just order it the normal way they stated the order went through twice and one ticket had 3 meals ordered. I only told it to order one meal a time.. Get this SH@$ working already.. This is going on over a year for Subway having an epic failure of an app. Keep saying they fixed it with every update... Do you even use our test the app? Someone isn't doing there job right. I'd feel pretty miserable if I was in charge of application development! Hope they're getting paid well for nothing! Almost every other food ordering app from other places has a 4 plus most over 4.5 plus rating... I think it's time you take a look at how they are doing it. Maybe throw up the white flag and call for help.. You literally have nothing to lose. Rant over.
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  • Wish I could rate a zero Jul 31, 2020

    By Akominiarek
    I ordered and picked up an order though this app on 7/23 and didn’t seem to have any issues. Two hours later, the store called me to tel me that my order needed to be picked up! I had already done so! Much to my chagrin, there was a different order - two sandwiches instead of the three I ordered. I thought it would be simple and the store would cancel the order - NOPE!!! The manager said they didn’t get any money for the sandwiches and they could not stop the pending charges or reverse them so I would have to submit an online request for reimbursement because I used this app - but wait it gets better - I submitted my request that day and waited patiently for a response, but on the eighth day I called corporate. Corporate told me that they would do anything for me either and I had to take the time to dispute the charge with my own bank:/! I was told this subway is a franchise and therefore not part of the subway corporation?!?!?! Best part is I’m the only on that is out of luck - the franchise and the corporation still have my money!!!! The lack of support and customer service has been appalling. I have now spent my time disputing this charge with my bank. Subway you have really dropped the ball on something that could have been so easy to correct ON YOUR END! BEWARE OF USING THIS APP! Shame on your practices Subway.
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