Facebook_pixel
SUBWAY®

SUBWAY®

SUBWAY Restaurants

Find a store, order and pay! We're always adding stores so keep checking in.

4.7 Ratings 675K+ Reviews 10M+ Downloads

About SUBWAY®

Find a store, order and pay! We're always adding stores so keep checking in.
see more about SUBWAY®

Ratings & Reviews

4.7
675.1K+ Ratings
  1. 5
    81+%
  2. 4
    12+%
  3. 3
    3+%
  4. 2
    1+%
  5. 1
    3+%
Write a Review
  • Convinient and has rewards Dec 5, 2020

    By Godspeed2302
    I used this app a lot for the rewards program, and now I use the mobile ordering even more since COVID restrictions in my town. You can select all items from the menu and indicate the specific bread, meat, toppings and sauces. I love how you can even indicate whether you want the regular amount or if you’d rather have more of a topping or less of the amount. You can also add on “ make it a meal” or side items individually. It is great that after you make an item you can select it as a favorite and put a name on it. This makes it easier the next time you are ordering for a family you just go to your favorites and you can find all your items already built to suit for each person. Additionally, you automatically earn points toward your reward tokens with later turn into cash rewards toward your purchase. The only downside the the rewards is that they do expire so don’t forget to use them. Last perk...well you can skip the line of course. It indicates what time your order will be ready and you can skip the line and go to the register to pick it up. Your all done because you already payed online. Great app!
    more
  • Feb 21, 2021

    By Christina Steinke
    App is great, it would be better if you could order fountain drinks. It would also be great if for customizations, you would list ALL proteins for every item. I always order a turkey bacon wrap, but I add a chicken breast when in store. The app wouldn't allow that, so I had to order a separate chicken breast wrap with nothing on it just to get the meat to add to my other wrap when I got home. Very frustrating.
    more
  • Where’s the Rewards Feb 8, 2018

    By Ronwilt
    The app is convenient when it works. I say that because so often I go through the pains of buying online and I get to the end and get an error. This happens frequently. I resubmit, start over , etc. same stupid error message. And there is no one to call and ask for assistance. I keep the app current on my iPhone. The next day it may or may not work again. I also think going through the menu is slow and clumsy. I also try to get my order straight in advance so when I am ready and I hit the purchase button I know it will be fresh. This is typically the time I am hurried and do not want to step through the menu. But I still want Subway Fresh, right. But today something changed and when I went back to my order to submit payment it appeared to be missing. So I ordered all over again and then noticed I had two subs in the queue. So I had to figure out how to cancel one of them. My order changed slightly and I couldn’t tell which one I was canceling. So what is my reward for continuing to use the app and buy from Subway. There is none. No rewards for buying your subs 3-4 days a week. No extra discounts. No buy 4 get the 5th free. Nada. And I don’t expect anyone will respond to my input. So Surprise me, Subway.
    more
  • Feb 19, 2021

    By DJ Lane
    Sometimes difficult to navigate back to the main menu after adding items. Wish you could scan the qr codes on coupons that are mailed out. If I want to use a coupon offer I can not order or pay ahead for pickup. Instead have to go in to store and order in person. Not sure why coupons even have qr codes. And they are a new feature to paper mail coupons, taking 1/4 of the coupons size.
    more
  • Subway support helped solve accessibility issue with VoiceOver! Might have been iOS version issue. Jan 24, 2020

    By Brl.Dots
    THANKS to Subway phone tech support, we figured out what the issue might have been. I'm running iOS version 12.4.1 on my iPhone. I was impressed when the support person with whom I spoke actually knew how to turn on VoiceOver, and try the app using it with his phone. He was running iOS 13.3, and I heard the app working as it should, getting past the first screen. He also had a coworker try it with iOS 13.3 on an older phone. So, we arrived at the solution that I would update my iPod Touch, and see if I can get past the first screen with it. When I tried that the next day, sure enough, it did work! And now, for whatever reason, it's again working on my phone at iOS 12.4.1, too, when the other day, I could double tap until the cows come home, and it wouldn't go anywhere past the initial screen. MANY THANKS Subway tech support! You've restored some of my faith in app developers and tech support people who actually have an interest in app accessibility! THANK YOU AGAIN! The original review text from a few days ago is below, but I consider this issue definitively resolved for the time being! Tina E. ORIGINAL REVIEW TEXT, which no longer applies: How can I redeem my rewards, when I can’t even get past the first screen? Please, please fix this before January 31, 2020! If not, I have no way to use my four dollars reward that expires by then.! Thank you most kindly for your attention!
    more
  • Not great... Dec 13, 2020

    By csfrost1986
    Especially compared to the competition (places like Taco Bell, Sonic, Pizza Hut, and Starbucks, which all have excellent apps), I find this app to be buggy and inconvenient. Adding toppings and sauces to subs is more cumbersome than it should be and I usually experience a lag when trying to remove toppings. The options online often don’t match up with the store. Salt apparently isn’t an option using the app, although pepper is? Maybe the issues lie with my local Subway’s inventory, but I also can’t select chip options that I know they have in store. There’s no way to specify what kind of fountain drink you want if you add it as a stand-alone item (can only specify if it’s part of a meal). As a result, I have to use the special request section to correct my order since it isn’t accurate and even then I just end up having to grab everything myself when I get to the store. Also, ‘Make it a meal?’ shows up for subs but not for personal pizzas, even though every Subway I’ve ever gone to offers up the option of making my pizza a meal. Had to try adding my credit card about 4 times before it finally saved it (even though I didn’t change any info from the first attempt to the last... it was just being buggy). Buggy and slow when trying to remove items from the cart. Finally, it’s probably human error somewhere in the process, but the tracker often won’t register that I’ve picked up my order, so I’ll see a reminder on the app homepage saying I have an order ready.
    more
  • Absolute Garbage Apr 16, 2020

    By MJSinNEW
    Placed an order at 5:20pm on the app for pickup at the Menominee, MI Subway. Completed the transaction and it told me it would be ready for pickup at 8:20pm. Three hours?!!! Called the store 20 minutes later to see if was really going to take that long. They haven’t gotten the order! She said it usually takes 15 minutes for the store to receive it. So they should have already gotten it. She said once they received the order that they would have it ready in 15-20 minutes. I called back in 25 minutes and they still hadn’t received the order! She asked me to give her my order over the phone and they would make it right away. I went to the store 20 minutes later and showed the woman my phone with the order details which show date, time, order number, store number, location, items ordered, amount paid, method of payment. Everything to prove it’s legit. I appreciate the employees willingness to resolve things, but the app is COMPLETE GARBAGE!!! The store had no way to look up my order, no way to cancel the order, and no familiarity with the app itself. They made my verbal order with one error, by forgetting to put bacon on my steak & bacon sub, which is a little frustrating. The app far outweighed the missing bacon in terms of visceral frustration. And on the Subway website under the Contact Us section, you don’t have an option to choose app problems or feedback. I’d rate the app zero stars if that was an option.
    more
  • Feb 21, 2021

    By Nader Rasoul
    For years Subway has had the worst mobile app. The newest update is no exceptions. Very slow. Full of bugs. I tried many times to place an order with no luck. After spending 15 mins (bc the app is so slow) to fill my cart and imput my payment information. It would not not place the order. It would show the loading symbol like it was trying to go through but then randomly stopped with no feedback as to why the order didn't go through. Subway is not good enough to deal with this frustrating app.
    more
  • Absolute waste of time of an app Aug 28, 2020

    By Liam Allen
    The app in itself is pretty good save the fact that it’s not crystal clear how to apply the deals to an existing order. However that’s not the reason why I’m writing to you. I just downloaded the subway app about a week ago, and I have used it four times so far. The first THREE orders had missing items and not just simple items I mean like the missing guacamole in the turkey bacon GUAC wrap. 🤦‍♂️ luckily we live in walking distance so I just walk back to fix the order. Now the fourth time is the kicker and it is pretty much the sole reason why I will never ever use your subway app again. I dialed in the order and it gives me the ready time of approx. 15 minutes. Totally fine. I show up at the approx. time and it’s one person who just showed up to their shift for that night and has no idea where my order is. He spots the ticket order on the counter and is confused why no one has taken care of it since it’s been 15-20 minutes since that ticket order has been ordered and PAID through your app. Apparently your (probably way underpaid minimum waged) prior shift employee grabbed the ticket, set it on the counter, and clocked out without even communicating to the next shift employee about it. I’m giving your app a one star not because your app is insufficient but because you failed to realize that you expect your franchise to employ competent persons to execute orders that is generally meticulous in nature.
    more
  • Feb 20, 2021

    By Stacey Golar
    The app is very difficult to use. When I clicked the start order button nothing happened. I tried clicking it again and it called the store so I had to end call really quickly. After I ended the call then it let me in to order. It didn't allow me to set the pick up time since I didn't want it right away but now my order will be ready before I am ready for it.
    more

No reviews available

  • Convinient and has rewards Dec 5, 2020

    By Godspeed2302
    I used this app a lot for the rewards program, and now I use the mobile ordering even more since COVID restrictions in my town. You can select all items from the menu and indicate the specific bread, meat, toppings and sauces. I love how you can even indicate whether you want the regular amount or if you’d rather have more of a topping or less of the amount. You can also add on “ make it a meal” or side items individually. It is great that after you make an item you can select it as a favorite and put a name on it. This makes it easier the next time you are ordering for a family you just go to your favorites and you can find all your items already built to suit for each person. Additionally, you automatically earn points toward your reward tokens with later turn into cash rewards toward your purchase. The only downside the the rewards is that they do expire so don’t forget to use them. Last perk...well you can skip the line of course. It indicates what time your order will be ready and you can skip the line and go to the register to pick it up. Your all done because you already payed online. Great app!
    more
  • Subway support helped solve accessibility issue with VoiceOver! Might have been iOS version issue. Jan 24, 2020

    By Brl.Dots
    THANKS to Subway phone tech support, we figured out what the issue might have been. I'm running iOS version 12.4.1 on my iPhone. I was impressed when the support person with whom I spoke actually knew how to turn on VoiceOver, and try the app using it with his phone. He was running iOS 13.3, and I heard the app working as it should, getting past the first screen. He also had a coworker try it with iOS 13.3 on an older phone. So, we arrived at the solution that I would update my iPod Touch, and see if I can get past the first screen with it. When I tried that the next day, sure enough, it did work! And now, for whatever reason, it's again working on my phone at iOS 12.4.1, too, when the other day, I could double tap until the cows come home, and it wouldn't go anywhere past the initial screen. MANY THANKS Subway tech support! You've restored some of my faith in app developers and tech support people who actually have an interest in app accessibility! THANK YOU AGAIN! The original review text from a few days ago is below, but I consider this issue definitively resolved for the time being! Tina E. ORIGINAL REVIEW TEXT, which no longer applies: How can I redeem my rewards, when I can’t even get past the first screen? Please, please fix this before January 31, 2020! If not, I have no way to use my four dollars reward that expires by then.! Thank you most kindly for your attention!
    more
  • Simply Doesn’t Work - Subway Gives Copy And Paste Responses Nov 20, 2017

    By dhaynes381
    This app went from buggy to completely non-functional. Open the app and after a few taps it crashes and closes. I’m not going to spend any time detailing the exact issues I’m experiencing because the Subway response will be the same copy and paste response they have given to everyone... “We want to help, please contact us at.... yada, yada, yada...”. Bottom line is, the app doesn’t work for most people and needs a drastic overhaul by competent developers. So far all that Subway has had to offer is copy and paste lip service. Make a meaningful effort to your customers and admit that the app is broken and that you’re actually addressing the problem with qualified developers (assuming that’s what you’re actually doing). There are more complicated apps out there that perform flawlessly, so yours doesn’t have to be an exception - hire qualified people Subway.
    more
  • Feb 22, 2021

    By John Chernoff
    I love using the app! With my limited lunch break it's extremely convenient for me to be in and out of the building leaving only my signature. I have a favourite sandwich set for each of my coworkers so they only needed to tell me their order one time and now when we decide upon Subway for lunch it's just a couple of clicks for me to order for 4 people.
    more
  • Where’s the Rewards Feb 8, 2018

    By Ronwilt
    The app is convenient when it works. I say that because so often I go through the pains of buying online and I get to the end and get an error. This happens frequently. I resubmit, start over , etc. same stupid error message. And there is no one to call and ask for assistance. I keep the app current on my iPhone. The next day it may or may not work again. I also think going through the menu is slow and clumsy. I also try to get my order straight in advance so when I am ready and I hit the purchase button I know it will be fresh. This is typically the time I am hurried and do not want to step through the menu. But I still want Subway Fresh, right. But today something changed and when I went back to my order to submit payment it appeared to be missing. So I ordered all over again and then noticed I had two subs in the queue. So I had to figure out how to cancel one of them. My order changed slightly and I couldn’t tell which one I was canceling. So what is my reward for continuing to use the app and buy from Subway. There is none. No rewards for buying your subs 3-4 days a week. No extra discounts. No buy 4 get the 5th free. Nada. And I don’t expect anyone will respond to my input. So Surprise me, Subway.
    more
  • Feb 19, 2021

    By DJ Lane
    Sometimes difficult to navigate back to the main menu after adding items. Wish you could scan the qr codes on coupons that are mailed out. If I want to use a coupon offer I can not order or pay ahead for pickup. Instead have to go in to store and order in person. Not sure why coupons even have qr codes. And they are a new feature to paper mail coupons, taking 1/4 of the coupons size.
    more
  • Feb 19, 2021

    By L
    The app is a little awkward to use at first but when you get used to it, it's ok. It's a decent app, I personally find it slow responding though. After you click something there is a delay, so if you click again, you could click a button on the not-yet-loaded screen accidentally.
    more
  • Feb 21, 2021

    By Christina Steinke
    App is great, it would be better if you could order fountain drinks. It would also be great if for customizations, you would list ALL proteins for every item. I always order a turkey bacon wrap, but I add a chicken breast when in store. The app wouldn't allow that, so I had to order a separate chicken breast wrap with nothing on it just to get the meat to add to my other wrap when I got home. Very frustrating.
    more
  • Feb 21, 2021

    By Steve J
    Just installed update and I can't login. The app says my password is wrong. Then, it takes forever to get the reset password email. In the meantime, I'm sitting in front of the store waiting to put in my order. Why don't you give us the ability to get a text to reset the passwor App works well now. Only complaint is that it is a pain to go through and remove veggies we don't want. Just do it like we do in the store; start with plain sandwich we ordered and then add whatever veggies we want.
    more
  • Good app for the most part Jan 25, 2021

    By Shadows14
    I am unable to order from any of the Subways around me using this app. I can only use it for the subway by my brother’s house. Also every time I order extra sauce it comes as light sauce. I originally thought this was a worker error, but it happened for months on end. I finally switched to ordering the regular amount of sauce and I get way more sauce now(still not heavy unfortunately.) I have also had several instances of ordering the buffalo chicken sub, but buffalo sauce is not an option so it came as plain chicken even though I paid more for buffalo. Despite my complaints Subway is absolutely delicious and it’s awesome to order through your phone instead of in store. I would order far more often if the Subways by my house were compatible(I can’t understand why they aren’t). I also once had an order that never made it to the restaurant which caused a series of inconveniences that ended with me spending over an hour in the store and eventually ordering manually. The inexperienced worker was very understanding about it despite how slow he was and slammed the restaurant was. He tried to call the manager for help who did not answer. Why the manager left a new kid all alone for a rush was beyond me.
    more
  • Feb 20, 2021

    By Brandi Whitmer
    Some areas are confusing and hard to use. It won't give me an option to use a coupon when ordering, so I hope when I pick up my order at the store they'll let me scan the coupons I have. Otherwise, what's the point of having deals for online orders of you can't actually get them? :/
    more
  • Charged for sandwich by closed restaurant Apr 18, 2019

    By S Henk
    Updated: heard back before I had to go through my credit card company and they are refunding the purchase. Still hesitant to trust the hours in the app going forward though Ordered a sandwich through the app for a restaurant that was supposed to be open until midnight (according to the app), received my confirmation email, arrived at the store at 10:55 and it was very clearly closed (with hours posted as open until 11:30pm). Couldn’t cancel the order since the only way to do that is by calling the restaurant who obviously didn’t pick up. Only customer service contact is a form, so filled it out explaining what had occurred and asking for confirmation I wouldn’t be charged. Four days later my credit card has been charged and I have no response from customer service, looks like I’m going to have to deal with this through my credit card company. Clearly deleting the app as it defeats the purpose of ordering ahead if the restaurant might not even be open and they charge you for food you don’t receive
    more
  • Not great... Dec 13, 2020

    By csfrost1986
    Especially compared to the competition (places like Taco Bell, Sonic, Pizza Hut, and Starbucks, which all have excellent apps), I find this app to be buggy and inconvenient. Adding toppings and sauces to subs is more cumbersome than it should be and I usually experience a lag when trying to remove toppings. The options online often don’t match up with the store. Salt apparently isn’t an option using the app, although pepper is? Maybe the issues lie with my local Subway’s inventory, but I also can’t select chip options that I know they have in store. There’s no way to specify what kind of fountain drink you want if you add it as a stand-alone item (can only specify if it’s part of a meal). As a result, I have to use the special request section to correct my order since it isn’t accurate and even then I just end up having to grab everything myself when I get to the store. Also, ‘Make it a meal?’ shows up for subs but not for personal pizzas, even though every Subway I’ve ever gone to offers up the option of making my pizza a meal. Had to try adding my credit card about 4 times before it finally saved it (even though I didn’t change any info from the first attempt to the last... it was just being buggy). Buggy and slow when trying to remove items from the cart. Finally, it’s probably human error somewhere in the process, but the tracker often won’t register that I’ve picked up my order, so I’ll see a reminder on the app homepage saying I have an order ready.
    more
  • Feb 20, 2021

    By Stacey Golar
    The app is very difficult to use. When I clicked the start order button nothing happened. I tried clicking it again and it called the store so I had to end call really quickly. After I ended the call then it let me in to order. It didn't allow me to set the pick up time since I didn't want it right away but now my order will be ready before I am ready for it.
    more
  • Feb 12, 2021

    By Wayne Runkles
    Love the concept but there is noway to edit anything, especially favorites. I have favorite sandwiches that have exclamation signs next to but I can't delete them (I can build the same sandwich and order it, but can't select it from the favorites). Also after I eat the sandwich and want to "fine tune" it for next time, I can't. The purpose of the app is to make it easier, well it fails miserable.
    more
  • Feb 17, 2021

    By Frieda Lauw
    Glitchy. Tried to add a 3rd menu item and it kept refreshing and I had to back out of page over and over again. Very frustrating. It would only allow me to increase multiples of my current orders. Took over 20 minutes to order and I didn't even get what I wanted.
    more
  • Disappointing Jul 27, 2020

    By jacksonti9398
    I’m a big fan of eating at Subway because of how much you can customize things. This app doesn’t let you do that nearly as much. Items like the Steak & Cheese don’t give you the option to select a Footlong, which is frustrating because Subway currently has an offer of $5 footlongs if you order 2 on the app, which this prevents me from taking advantage of. Entire menu items are completely missing from the menu as well, like the Ham and Turkey sandwich. Also, other ingredients, such as bell peppers, are completely missing from the Customization page; but when I go into the local store in-person, they have them in stock. I also sometimes like to add other meats to existing menu items, but the app only allows Pepperoni, Bacon, or Guacamole as custom add-ons. I know from working at a Subway restaurant in the past that it is just as easy to add items like Salami, or almost anything else, onto an order; yet the app doesn’t allow that. All in all, these issues with this app have prevented me from being able to order what I want from Subway via app. The Subway website has all the same problems. During this pandemic, that means I cannot order from Subway at all.
    more
  • Absolute Garbage Apr 16, 2020

    By MJSinNEW
    Placed an order at 5:20pm on the app for pickup at the Menominee, MI Subway. Completed the transaction and it told me it would be ready for pickup at 8:20pm. Three hours?!!! Called the store 20 minutes later to see if was really going to take that long. They haven’t gotten the order! She said it usually takes 15 minutes for the store to receive it. So they should have already gotten it. She said once they received the order that they would have it ready in 15-20 minutes. I called back in 25 minutes and they still hadn’t received the order! She asked me to give her my order over the phone and they would make it right away. I went to the store 20 minutes later and showed the woman my phone with the order details which show date, time, order number, store number, location, items ordered, amount paid, method of payment. Everything to prove it’s legit. I appreciate the employees willingness to resolve things, but the app is COMPLETE GARBAGE!!! The store had no way to look up my order, no way to cancel the order, and no familiarity with the app itself. They made my verbal order with one error, by forgetting to put bacon on my steak & bacon sub, which is a little frustrating. The app far outweighed the missing bacon in terms of visceral frustration. And on the Subway website under the Contact Us section, you don’t have an option to choose app problems or feedback. I’d rate the app zero stars if that was an option.
    more
  • Feb 21, 2021

    By Nader Rasoul
    For years Subway has had the worst mobile app. The newest update is no exceptions. Very slow. Full of bugs. I tried many times to place an order with no luck. After spending 15 mins (bc the app is so slow) to fill my cart and imput my payment information. It would not not place the order. It would show the loading symbol like it was trying to go through but then randomly stopped with no feedback as to why the order didn't go through. Subway is not good enough to deal with this frustrating app.
    more
  • Absolute waste of time of an app Aug 28, 2020

    By Liam Allen
    The app in itself is pretty good save the fact that it’s not crystal clear how to apply the deals to an existing order. However that’s not the reason why I’m writing to you. I just downloaded the subway app about a week ago, and I have used it four times so far. The first THREE orders had missing items and not just simple items I mean like the missing guacamole in the turkey bacon GUAC wrap. 🤦‍♂️ luckily we live in walking distance so I just walk back to fix the order. Now the fourth time is the kicker and it is pretty much the sole reason why I will never ever use your subway app again. I dialed in the order and it gives me the ready time of approx. 15 minutes. Totally fine. I show up at the approx. time and it’s one person who just showed up to their shift for that night and has no idea where my order is. He spots the ticket order on the counter and is confused why no one has taken care of it since it’s been 15-20 minutes since that ticket order has been ordered and PAID through your app. Apparently your (probably way underpaid minimum waged) prior shift employee grabbed the ticket, set it on the counter, and clocked out without even communicating to the next shift employee about it. I’m giving your app a one star not because your app is insufficient but because you failed to realize that you expect your franchise to employ competent persons to execute orders that is generally meticulous in nature.
    more
  • Simply doesn’t work! Oct 3, 2019

    By Anita245
    I would give a 0 star rating if I could. The app wouldn’t was not working at all about 1 month ago while visiting one of my local Subways to pick up a sandwich at the end of a long day! The clerk/server ringing up my purchase did his best to scan the App to apply/redeem my points to no avail. As I happen to carry the card that came before the App with me as well, he tried to swipe the card (which has always worked before) and the end results was a total lockout of my account with the message to contact Subway. I had to make the purchase without my points! I did contact Subway the next day and after several minutes, the customer service rep found the solution to my problem. Problem solved; hardly! Two weeks later, I went to buy three sandwiches at one of my local Subway locations. This time out, the App just kept spinning and spinning as if it was prepping to open. It never did! Thank goodness my old card worked this time out. A couple of days after, I tried to open the App at home just to see what would happen. It opened up without a hiccup. Gee Subway, I need the App to work when I am actually interested in ordering food, NOT when I am just sitting at home not interested in eating your food that day. I expect to have a helpful, functioning App at the time of purchase instead of a message to contact you guys, or to simply not have the App open at the moment of truth! Frustrating!!!!
    more
  • Feb 18, 2021

    By Coyne Nyquist
    It took me a long time to finally gain a 2$ reward token, but wanted to save it to gain more tokens. I was unaware they expire after 90 days of receiving the token, it expires. The points don't expire but the token does! What a garbage way of doing things... with no other coupons and free money that expires, whats the actual point of this app? 1/5, would be 1/100 if I could.
    more

What’s Groovy

What’s Subpar

Loading...

3 Coupon