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StyleSeat - Book Beauty & Salon Appointments

StyleSeat - Book Beauty & Salon Appointments

Styleseat

Salon appointment booking and scheduling software for beauty pros and barbers.

4.9 Ratings 211K+ Reviews 500K+ Downloads
Featured on Cut it? Color it? How to Maintain Your Hair From Home

About StyleSeat - Book Beauty & Salon Appointments

Salon appointment booking and scheduling software for beauty pros and barbers.
see more about StyleSeat - Book Beauty & Salon Appointments

Ratings & Reviews

4.9
210.8K+ Ratings
  1. 5
  2. 4
  3. 3
  4. 2
  5. 1
  • Saved my Sanity Feb 2, 2018

    By Kkrunninfast
    Styleseat saved the day. My app was not functioning properly while I was overseas, and I went through a 2 week period of frantic emails with them, upset and desperate to figure it out. During this stressful period, Styleseat put my case back in the hands of a Customer Service Rep that I was familiar with, a person who I'd been working with since I started my account with them, and just this small thing was extremely reassuring. In the end, turns out the app was only not functioning due to my being overseas, as soon as I returned to the Bay Area everything was normal again, so I owe Styleseat a HUGE apology for freaking out prematurely and threatening to leave them! Through this ordeal that was no fault of theirs, I was extremely impressed by how patiently, kindly and promptly they handled the situation, along with constantly trying to improve the app. They turned what could have been a horrific experience into a Golden experience for their client, and now I will never even think of leaving them again! Thanks a million Styleseat! I was not wrong to choose you!!!!
    more
  • Very skilled, considerate professional. Apr 13, 2019

    By Kburks
    I am a native New Yorker who has spent a lot of time in the American South. Unfortunately, as I move a lot, my hair is too often a casualty. I am happy to have found a hair care specialist in Seattle who listens, and is responsive to the needs and concerns of their customers. Many stylist I have come across treat my hair like weave hair, which makes for pretty hair that isn’t necessarily healthy (I.e., bone straightening natural hair, which in my case leads to damage.) I came in for a visit a few weeks ago to talk about my hair type, needs and concerns. When I came back later for style, she remembered all of our conversation. While I have never used any of the products that ELLEtique carries (several different lines and types), I am happy say that I left with my hair feeling and looking amazingly healthy. Cheers to long, healthy hair by way of transitioning from a customer to client.
    more
  • Aug 29, 2020

    By Phalne Jonée
    The app works exactly how it should, and it's simple with requesting multiple services for one date. I only gave it 4 stars because of the lag and minor glitches I experience. They're nothing to stop me from using the app though.
    more
  • Aug 14, 2020

    By A Google user
    I like it but I don't like being charged to book an appointment nor do I like that they charge extra to use a card. It's hard out here for everyone and we can't afford to foot the bill for everything...every single time. I pay the $1 booking fee just to get the appointment locked in but I pay my stylist in cash.
    more
  • Sep 15, 2020

    By Rodney Johnson
    Glad my barber uses this app very easy to set appointment and pay ahead of time.
    more
  • Inconsistent Apr 10, 2019

    By Desty130
    I have been using this app for at least 6+ years. In the beginning clients along with myself loved the app! It was so user friendly and helped out a lot. As the years have gone by- especially once they started charging a high monthly fee of $35- the glitches started and constant updating. Now they have a feature where clients HAVE to put in a credit card in order to book. In the past this was always an option and the stylist had control to keep it on or not. I am finding this very frustrating & clients cards are getting "auto checked out" when they have always been cash & check customers. With the amount of data breaches I don't blame anyone for not wanting to store their card in a system. The app is constantly changing and it's difficult for myself and clients to keep up with. I never know the exact protocol. Also, it's near impossible to get a sincere response from their customer service. There still is no customer service phone number listed anywhere- simply email. When I do send emails most the time I get an auto response back and very generic directions or steps forward. This is especially frustrating dealing with payments. If you asked me 4 years ago how I like this app I would have had nothing but great things to say! Moving forward now I'm hoping to find something more reliable and hopefully not so expensive. Look else where before you sign up for styleseat
    more
  • Sep 15, 2020

    By Ryan Brill
    I discovered that the barber I was going to go to don't wear a face mask while cutting, so I went to cancel the appointment. I had to create an account and download the app only to be charged half of the price of my booking. Not fun.
    more
  • Customer service is awful Feb 22, 2019

    By kristinfell
    *********ATTENTION!!!!!!****** think long and hard and do your research before joining this company!!!!!! I don’t even know where to start. It is not near impossible to get in contact to fix a problem, it is just impossible! Which was THE number determining factor of me switching services. How on earth after being around for so long, do they have zero support when needing to talk to someone other than email????? I don’t get it. Especially when their competitors do. I unsubscribed last month to finally make a switch. This past week i had an oops on my part and missed a day if transferring times of appts. I’m lucky my first client was so understanding of my mistake. I tried to contact styleseat to see what i can do to just see my books to make sure i wasn’t missing any other days. No one responded or be found! So today i get an email saying i have an appt. but won’t say what just the time. i thought i could quickly check and unsubscribe right away without having to pay a whole month I’m not using. Nope it’s pending in my back account. No customer care to call. They have a phone number on my bank statement from previous withdrawals with styleseat so my bank gave me that phone number. Which just goes to a recording of a different company.... If you’re on the fence about joining or switching, don’t join and definitely switch! Far better services that offer so much more and they are cheaper! And have all the support you need :)
    more
  • Sep 2, 2020

    By Rosemarie Hunter
    They updated it and now it won't show any of my clients or my transactions.... After 7 years using the app it's gotten increasingly less user friendly.... No phone number to call when my business can't function... Send a chat /email and wait. I've been dealing with this over a week. Tech support says "can you use the website instead of the app?" seriously over $500 a year and ZERO CUSTOMER SUPPORT. So I get yet another email.... Mind-body, Booksy, Genbook, Gina Platform are ALL functional apps
    more
  • Inconvenienced and FED UP!!!! Jan 15, 2020

    By TanyaRenee5
    I have been using StyleSeat since August 2016. It took some time to get adjusted to the way things work with them. And I started liking it, even started using them for deposits. BIG MISTAKE!!! I had to reach out to them recently about a deposit of mine and they took FOREVER to respond. There’s no phone number to call, if you email over the weekend, you can forget about even getting a response. With square, I can change my debit card information for deposits, and still be able to receive my deposit the same day. With StyleSeat, they hold on to the money. I understand it is for precautionary measures, but there should be a more convenient way of verifying changes so that way it doesn’t stop the process for business owners. I expressed this to them three times and told them how I would be leaving StyleSeat because of how inconvenient it is and they basically said ok. Yesterday they confirmed with me that my deposit was going to the account that I had just updated it to. This morning i checked and they sent it to the WRONG ACCOUNT!!! So now I won’t even see my money!!! (I changed accounts for a reason) I get that I’m not the only stylist utilizing StyleSeat, however, QUALITY CUSTOMER SERVICE goes a very long way and they lack it. So I refuse to keep paying $35 a month when I can’t even speak to a real person or get an quicker reply. I’m fed up, and I’m done!!! StyleSeat will not get my business any longer. I will be transitioning out.
    more
  1. A one-stop shop for beauty booking! Make an appointment from a comprehensive directory of hair, beard, nails, brows, waxing, & other related services
  2. Automated 24/7 Receptionist creates the appointment for you, notifies the beautician and sends automated reminders before your time slot
  3. Includes in-depth analysis and management tools for each stylist to help manage their client relationships

Reviewed by Kaylin on August 27, 2018

  • Saved my Sanity Feb 2, 2018

    By Kkrunninfast
    Styleseat saved the day. My app was not functioning properly while I was overseas, and I went through a 2 week period of frantic emails with them, upset and desperate to figure it out. During this stressful period, Styleseat put my case back in the hands of a Customer Service Rep that I was familiar with, a person who I'd been working with since I started my account with them, and just this small thing was extremely reassuring. In the end, turns out the app was only not functioning due to my being overseas, as soon as I returned to the Bay Area everything was normal again, so I owe Styleseat a HUGE apology for freaking out prematurely and threatening to leave them! Through this ordeal that was no fault of theirs, I was extremely impressed by how patiently, kindly and promptly they handled the situation, along with constantly trying to improve the app. They turned what could have been a horrific experience into a Golden experience for their client, and now I will never even think of leaving them again! Thanks a million Styleseat! I was not wrong to choose you!!!!
    more
  • Very skilled, considerate professional. Apr 13, 2019

    By Kburks
    I am a native New Yorker who has spent a lot of time in the American South. Unfortunately, as I move a lot, my hair is too often a casualty. I am happy to have found a hair care specialist in Seattle who listens, and is responsive to the needs and concerns of their customers. Many stylist I have come across treat my hair like weave hair, which makes for pretty hair that isn’t necessarily healthy (I.e., bone straightening natural hair, which in my case leads to damage.) I came in for a visit a few weeks ago to talk about my hair type, needs and concerns. When I came back later for style, she remembered all of our conversation. While I have never used any of the products that ELLEtique carries (several different lines and types), I am happy say that I left with my hair feeling and looking amazingly healthy. Cheers to long, healthy hair by way of transitioning from a customer to client.
    more
  • Sep 15, 2020

    By Rodney Johnson
    Glad my barber uses this app very easy to set appointment and pay ahead of time.
    more
  • Sep 1, 2020

    By coreyjo channel
    So far so good 1st time using it. Update: Cool app barbers on point and timely professional individuals. Update on app great app, barbers scheduling official and cutz are too.
    more
  • Jul 28, 2020

    By Keith J.
    Finding the services has been extremely helpful. I even have my fiance on here now looking for different beauty services for herself. It's a great app for last min stuff too.
    more
  • Aug 29, 2020

    By Phalne Jonée
    The app works exactly how it should, and it's simple with requesting multiple services for one date. I only gave it 4 stars because of the lag and minor glitches I experience. They're nothing to stop me from using the app though.
    more
  • Love the app minus the glitches sometimes Apr 30, 2018

    By m.hadi23
    I love styleseat and the flexibility of 24/7 access to allow clients to book at all times especially when you’re receptionist is on vacation or you’re on the move and not in the salon to see scheduling. There are glitches too often on my behalf as a stylist and with my clients I’d rate 10 stars if I could and if the glitches weren’t as frequent and often. My phone is updated with the current software as well as my app and it still takes minutes to load sometimes as well as not always getting notifications in a timely manner amongst other issues and on my clients behalf they’ve told me they’d try to schedule for a day when I’d have no one booked and it’ll only show evening appointments or no appointments at all and I haven’t altered my schedule but then they’ll go back on in an hour or a day and slots are available. But aside from the weird glitches no other app is as convenient as styleseat has been for me thus far.
    more
  • 1 HUGE problem that NEEDS to be recognized Jun 26, 2018

    By Nail Industry
    This would be a 5 Star if this single problem would be fixed. At the moment, there should be an option to not be contacted via Style Seat messages. You cannot reply through the application. I don't want to open a link on my phone(via text message) that takes me to the website, and makes me put all my login info in rather than just opening the Styleseat app. Please make this an option in the future if you cannot make the app itself notify you(like any other app) and takes you straight to messages from the alert. It would also be great if you brought the message icon to the front page upon opening the application, along with a noticeable number indicator of how many unread messages there are. These messages are typically urgent in this industry and it would be nice not to open the messages up (which you can only see if you hit the “more...” button) and have 10 unread messages. Thanks.
    more
  • Aug 14, 2020

    By A Google user
    I like it but I don't like being charged to book an appointment nor do I like that they charge extra to use a card. It's hard out here for everyone and we can't afford to foot the bill for everything...every single time. I pay the $1 booking fee just to get the appointment locked in but I pay my stylist in cash.
    more
  • Questioning if I should stay Mar 6, 2020

    By P Salon
    I’ve been using this app for a few years myself. And truly loved it. My problem now is that you already charge me a 35 dollar fee to use the site (no problem)but now your charging our clients a booking fee for $1. It use to be $1 dollar hold that went towards the clients service but now clients are actually getting charged. And if they have more then one service they are not able to book all services at one time- they have to book each service individually and they are being charged a dollars each service. My client just had to pay 6 dollars to book all her services for one appointment . This is a lil out of control now. The app from the phone is not allowing our clients to reschedule appointments without having to completely checking out and comeback in even if they before 24hrs. And as of right now the app has updated and it is really messing up with the glitches! It will not get off the new growth production set up- I’m trying to handle other things and payments and it keeps going back to that. I can’t even send in a trouble shoot because of the glitch - via reason why I’m posting this review as we speak to get help on that. Also needs to me more user friendly to add service from phone. Specially combination services. I do like the app for the most part but need to be user friendly for clients and owners-and stop charging clients these ridiculous fees.
    more
  • Inconsistent Apr 10, 2019

    By Desty130
    I have been using this app for at least 6+ years. In the beginning clients along with myself loved the app! It was so user friendly and helped out a lot. As the years have gone by- especially once they started charging a high monthly fee of $35- the glitches started and constant updating. Now they have a feature where clients HAVE to put in a credit card in order to book. In the past this was always an option and the stylist had control to keep it on or not. I am finding this very frustrating & clients cards are getting "auto checked out" when they have always been cash & check customers. With the amount of data breaches I don't blame anyone for not wanting to store their card in a system. The app is constantly changing and it's difficult for myself and clients to keep up with. I never know the exact protocol. Also, it's near impossible to get a sincere response from their customer service. There still is no customer service phone number listed anywhere- simply email. When I do send emails most the time I get an auto response back and very generic directions or steps forward. This is especially frustrating dealing with payments. If you asked me 4 years ago how I like this app I would have had nothing but great things to say! Moving forward now I'm hoping to find something more reliable and hopefully not so expensive. Look else where before you sign up for styleseat
    more
  • Jul 28, 2020

    By Nancy Trout
    This app was great for when I needed it. However I don't need it anymore and want to cancel (terminate) my membership. When I inquired about getting rid of their service, they sent me an email "stating how to build clientele ". Also, I don't understand how they are charging me when the country was shut down and I couldn't work.i guess I need to go to my bank and solve my issue by stopping payment.
    more
  • Aug 22, 2020

    By Tricia Dukes
    Used to never have problems with this app.. now after contacting customer service several times about problems.. I see a lot of people are experiencing the same thing.. Asking for our customers credit card and a booking fee!!?? Are you kidding me!? obviously its not going towards a better experience!!The app flahes.. i can't check future appointments..It freezez.. and when I did an update.. my clock was off by hour!! For two days!! Had clients at the wrong times!!!! I'm looking for new App!!
    more
  • Aug 25, 2020

    By Bridget Barnes
    Keeps saying it can't find anything. "Can't find any results for haircut in your are" "Can't find any results for eyebrow wax in your area" etc. I live in a major city, and it was working fine, until I updated it. I will be deleting as it's useless now.
    more
  • Fed Up Sep 27, 2018

    By CRKT1
    I’ve been a long time user of this site. But it DOES NOT protect its merchants! It’s common practice in the beauty industry to have a late cancel no show policy in place. They don’t follow through with ensuring it’s properly enforced. Even with the updates not allowing clients to use prepaid cards you still wind up getting screwed if your actually able to collect a payment all the client has to do is dispute with the bank. It’s insane because there is an agreement between client and merchant that has to be checked off before an appointment is confirmed. Shouldn’t that be binding? After paying a hefty monthly fee for a service the last thing I want to be doing is fighting a dispute through a third party company who does nothing to protect you. We have no direct contact with the bank so we aren’t actually sure what information is being sent. It’s also pretty frustrating not being able to collect a deposit for services through the site. I’ve had to begin using an outside payment system to ensure payment is received for services as I can’t rely on StyleSeat. This service is supposed to act as an assistant. It’s supposed to provide convenience the payment system is everything BUT that.
    more
  • Sep 15, 2020

    By Ryan Brill
    I discovered that the barber I was going to go to don't wear a face mask while cutting, so I went to cancel the appointment. I had to create an account and download the app only to be charged half of the price of my booking. Not fun.
    more
  • Customer service is awful Feb 22, 2019

    By kristinfell
    *********ATTENTION!!!!!!****** think long and hard and do your research before joining this company!!!!!! I don’t even know where to start. It is not near impossible to get in contact to fix a problem, it is just impossible! Which was THE number determining factor of me switching services. How on earth after being around for so long, do they have zero support when needing to talk to someone other than email????? I don’t get it. Especially when their competitors do. I unsubscribed last month to finally make a switch. This past week i had an oops on my part and missed a day if transferring times of appts. I’m lucky my first client was so understanding of my mistake. I tried to contact styleseat to see what i can do to just see my books to make sure i wasn’t missing any other days. No one responded or be found! So today i get an email saying i have an appt. but won’t say what just the time. i thought i could quickly check and unsubscribe right away without having to pay a whole month I’m not using. Nope it’s pending in my back account. No customer care to call. They have a phone number on my bank statement from previous withdrawals with styleseat so my bank gave me that phone number. Which just goes to a recording of a different company.... If you’re on the fence about joining or switching, don’t join and definitely switch! Far better services that offer so much more and they are cheaper! And have all the support you need :)
    more
  • Sep 2, 2020

    By Rosemarie Hunter
    They updated it and now it won't show any of my clients or my transactions.... After 7 years using the app it's gotten increasingly less user friendly.... No phone number to call when my business can't function... Send a chat /email and wait. I've been dealing with this over a week. Tech support says "can you use the website instead of the app?" seriously over $500 a year and ZERO CUSTOMER SUPPORT. So I get yet another email.... Mind-body, Booksy, Genbook, Gina Platform are ALL functional apps
    more
  • Inconvenienced and FED UP!!!! Jan 15, 2020

    By TanyaRenee5
    I have been using StyleSeat since August 2016. It took some time to get adjusted to the way things work with them. And I started liking it, even started using them for deposits. BIG MISTAKE!!! I had to reach out to them recently about a deposit of mine and they took FOREVER to respond. There’s no phone number to call, if you email over the weekend, you can forget about even getting a response. With square, I can change my debit card information for deposits, and still be able to receive my deposit the same day. With StyleSeat, they hold on to the money. I understand it is for precautionary measures, but there should be a more convenient way of verifying changes so that way it doesn’t stop the process for business owners. I expressed this to them three times and told them how I would be leaving StyleSeat because of how inconvenient it is and they basically said ok. Yesterday they confirmed with me that my deposit was going to the account that I had just updated it to. This morning i checked and they sent it to the WRONG ACCOUNT!!! So now I won’t even see my money!!! (I changed accounts for a reason) I get that I’m not the only stylist utilizing StyleSeat, however, QUALITY CUSTOMER SERVICE goes a very long way and they lack it. So I refuse to keep paying $35 a month when I can’t even speak to a real person or get an quicker reply. I’m fed up, and I’m done!!! StyleSeat will not get my business any longer. I will be transitioning out.
    more
  • Sep 15, 2020

    By Chocolate Wright
    I am having a hard time trying to reset my password, make appointments, and it seems after the update the app is super slower 😑 not happy
    more

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