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STCU Mobile Banking

STCU Mobile Banking

Spokane Teachers Credit Union

5.0 Ratings 35K+ Reviews

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Ratings & Reviews

5.0
35.3K+ Ratings
  1. 5
    87+%
  2. 4
    11+%
  3. 3
    2+%
  4. 2
    0+%
  5. 1
    0+%
Write a Review
  • Happy with this App Dec 2, 2018

    By Loved2Much2Lose
    I am very pleased with this App. It's easy to use and I really like the Balance Peek option that doesn't require logging in to check my account balance. Great job STCU!! The only thing I would really like to change is I’d like to have more transactions loaded—like the entire month at least—like Umpqua Bank does. It’s frustrating having to ask over and over to load more transactions and then if I look at a check it goes all the way back to the beginning and I have to wait for it to load more transactions several times. Otherwise I am very happy with this app.
    more
  • One suggestion Nov 19, 2020

    By Pink Jasmin
    The app works and does what it’s supposed to. My only gripe with it is that if you have a PayPal Business debit card that takes funds from your STCU account, the transaction shows up as “INST XFER PAYPAL” on every single one. It would be extremely helpful to have a better description of these transactions to show what store/place they came from, especially because this is a shared account. That way I don’t have to go into PayPal to see where the transaction came from. I know this is possible to do because I have the same setup at a different bank with a PayPal business card and the transactions show up with the store/place name. Please fix this STCU!
    more
  • Excellent service Sep 25, 2020

    By fmlftwwtf
    I have banked with a few different businesses and have had ok service. My Aunt, Dad, mom, and roommate advised me to switch to a credit union. After talking with several people STCU was recommend the most. So I switched. And I am never leaving!! They are professional in every area and they are respectful, helpful, knowledgeable people at every level. Even when I have silly questions they will walk me through any process with patience and they will make sure I understand each step. I highly recommend them, you will not be disappointed.
    more
  • My bank. Jun 18, 2020

    By nhchjceyjlitvjk
    My bank is better than your bank. They are always so prompt and helpful if I have an issue. They recognize my use of my debit card, and have ask questions of me if they think something is not right. I had a check stolen from my my checkbook and they were right on top of stopping the check from being cashed. They have all of the technology of today that you don’t even ever have to go to the bank except to become a member the first time.
    more
  • Horrible phone service Aug 5, 2019

    By Hare1987
    I have called three times about this issue. I wanted less money taken out of my account for the last three months so somehow they have continued to take out the $300 every last three months .I’ve had it The amount reimbursed but I have a continued problem. So I called customer service and each time I have had to wait over an hour for someone to call back. What’s happening STCU
    more
  • Please fix the “Flip Check” bug Oct 18, 2018

    By BenjaIV
    Usually taking a picture of the front check works well but when you try to take a picture of the back it constantly pops up the warning to “Flip Check” even though it’s properly oriented. This is making the once smooth process of mobile deposit extremely cumbersome and annoying. Often times I have to sit there waiting 30-45 seconds before the app gives me the choice to do a manual capture which always works (maybe make this a permanent feature for users who prefer manual capture?).
    more
  1. You'll love how easy it is to check balances, transfer funds, and make a mobile deposit using your device's camera
  2. This is sure to become your most used app with the ability to find branches and ATMs close to you and get a quick check of your balance
  3. Now a faster way to check your account with a PIN or fingerprint login

Reviewed by Chris on September 6, 2018

  • Happy with this App Dec 2, 2018

    By Loved2Much2Lose
    I am very pleased with this App. It's easy to use and I really like the Balance Peek option that doesn't require logging in to check my account balance. Great job STCU!! The only thing I would really like to change is I’d like to have more transactions loaded—like the entire month at least—like Umpqua Bank does. It’s frustrating having to ask over and over to load more transactions and then if I look at a check it goes all the way back to the beginning and I have to wait for it to load more transactions several times. Otherwise I am very happy with this app.
    more
  • Excellent service Sep 25, 2020

    By fmlftwwtf
    I have banked with a few different businesses and have had ok service. My Aunt, Dad, mom, and roommate advised me to switch to a credit union. After talking with several people STCU was recommend the most. So I switched. And I am never leaving!! They are professional in every area and they are respectful, helpful, knowledgeable people at every level. Even when I have silly questions they will walk me through any process with patience and they will make sure I understand each step. I highly recommend them, you will not be disappointed.
    more
  • My bank. Jun 18, 2020

    By nhchjceyjlitvjk
    My bank is better than your bank. They are always so prompt and helpful if I have an issue. They recognize my use of my debit card, and have ask questions of me if they think something is not right. I had a check stolen from my my checkbook and they were right on top of stopping the check from being cashed. They have all of the technology of today that you don’t even ever have to go to the bank except to become a member the first time.
    more
  • Horrible phone service Aug 5, 2019

    By Hare1987
    I have called three times about this issue. I wanted less money taken out of my account for the last three months so somehow they have continued to take out the $300 every last three months .I’ve had it The amount reimbursed but I have a continued problem. So I called customer service and each time I have had to wait over an hour for someone to call back. What’s happening STCU
    more
  • Mobile deposit Jan 2, 2019

    By cali05
    The check scanner is frustrating. I'd prefer to have the option to scan it manually before suffering through an attempt at automated photography. Using mobile deposit for extra long checks such as those issued from banks is practically impossible. Everything else about the app is great.
    more
  • One suggestion Nov 19, 2020

    By Pink Jasmin
    The app works and does what it’s supposed to. My only gripe with it is that if you have a PayPal Business debit card that takes funds from your STCU account, the transaction shows up as “INST XFER PAYPAL” on every single one. It would be extremely helpful to have a better description of these transactions to show what store/place they came from, especially because this is a shared account. That way I don’t have to go into PayPal to see where the transaction came from. I know this is possible to do because I have the same setup at a different bank with a PayPal business card and the transactions show up with the store/place name. Please fix this STCU!
    more
  • Update not good Aug 21, 2018

    By goober1818
    I use this app almost every day. But your recent update made it possible to skip the opening screen and with a fingerprint go right to my account. Trouble is I have two accounts and now if I want to look in the other account I have to type in my password and half the time my security questions. I much preferred the old version where all I had to do was type in which account I wanted to go to, touch the button and I could easily navigate between the two accounts.
    more
  • Used to be 5 star worthy, have to bump it down for now. Aug 26, 2019

    By Olbaidon
    This app really is an amazing app and super user friendly for anyone that uses STCU to bank. Recently however the “remember my User Name” and face log-in has been reverting every day for me. It used to be when I would open the app it would scan my face and I was good to go. Now it’s requiring I log in with member number and password every song time. It’s a first world problem I know, but a hassle if I just need to take a quick peek. In the past it would take 10 seconds to check my account, now it takes a few minutes which comparatively is just a bit frustrating. Again first world issue but would love this to be fixed.
    more
  • Please fix the “Flip Check” bug Oct 18, 2018

    By BenjaIV
    Usually taking a picture of the front check works well but when you try to take a picture of the back it constantly pops up the warning to “Flip Check” even though it’s properly oriented. This is making the once smooth process of mobile deposit extremely cumbersome and annoying. Often times I have to sit there waiting 30-45 seconds before the app gives me the choice to do a manual capture which always works (maybe make this a permanent feature for users who prefer manual capture?).
    more

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