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Starbucks

Starbucks

Starbucks Coffee Company

Quickly order, pay, reload your Starbucks Card and earn free drinks or food.

4.8 Ratings 5M+ Reviews 10M+ Downloads

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Ratings & Reviews

4.8
4.7M+ Ratings
  1. 5
    85+%
  2. 4
    11+%
  3. 3
    2+%
  4. 2
    1+%
  5. 1
    2+%
Write a Review
  • App update lost some helpful features Nov 29, 2018

    By Roninsakura33
    The mobile app is so useful, however, the last update seemed to have gotten rid of some features I found helpful. For one, I don’t like that now when you go Into the history, it no longer shows the date and time of your purchase, so if you need to take a screenshot of your “receipt” it does not include the complete purchase info, which renders it less useful. It shows a receipt number, which is not useful to me, and it is inconvenient to have to screenshot both the history list AND the purchase itself. Why did you get rid of this? Why fix what wasn’t broken? Also, you have removed the date info for the Starbucks cards. It was helpful to have the info on the start dates of my cards to differentiate the cards, especially the similar ones. It used to have that info before. It also is frustrating when the app does not let you choose the store you want and sometimes suggests some faraway store. It would be helpful if it also told you reasons why you are unable to use the app - ie, store shut off mobile orders, store is closing, etc. Otherwise, you think it’s your phone or app and you waste a lot of time. I also would like that the app kept the history details for the “free” items, because just because it’s free, doesn’t mean you don’t want to record WHAT you had. But, for the most part, I like using the app.
    more
  • Apr 15, 2021

    By Nicole Bansen
    I will gladly switch this review to 5 stars once the developers fix all the bugs that came with the October 24 update. It seems I'm one of many having difficulties using the app after the recent update. It says it can't locate any, "nearby Starbucks locations," and when I try to manually enter the address of one, I get hit with an error message. This app is completely useless until the devs fix things. It's a shame because I really enjoyed this app before the update.
    more
  • Love the app but most stores are slow to make your mobile order! Dec 13, 2017

    By Cattngo
    The app is almost perfect. I wish you can customize the mobile orders a little more like put someone else’s name on it when you order for someone else. But that’s not my big gripe and why it only gets 3 stars. There are two reasons. First of all, one less start is due to store locater being slow half the time unless it happens to be your store that you note as a favorite. The 2nd reason, and it’s a big reason, is that most stores are now very slow to process your mobile order. I can expect 5-10 more minutes on top of what they estimate for you. A lot of them just say they have many drinks. Well the system should have factored that in. If you give estimated times then factor in how many drinks just got into the system. I do think many stores just don’t pay attention to the mobile orders as much. I literally see them pull the labels out for those who are at the stores ordering and let the other machine that has the mobile order sit there longer. Starbucks: If you want more people to use mobile order then have your baristas pay attention to the mobile order labels being printed. Those are your most loyal customers and don’t want to wait 10-15 minutes for their drink to be made. It defeats the whole purpose of having mobile orders!
    more
  • Apr 13, 2021

    By Pete Olguin
    Everything is good now just serving taking to long would like to get something for lunch and then your lunch break is over by the time you get your order that's what makes customers mad. Having to wait something 30 minutes for a coffee something better to go to corner store. Get out faster and can enjoy your coffee before work. Other than that employees are respectful and friendly. Try to fix that and all will be fine. Thank you
    more
  • Amazing And Easy Sep 20, 2020

    By Vinn08
    I order on here very often and have for most of the Summer and it is so easy. You just order from the app and then pick up at the Starbucks near you. You don’t have to wait in line to order and instead get a separate line which moves quickly because everyone is picking up. I absolutely love Starbucks and I am obsessed with their refreshers and frappucinos. Overall, the app was well thought out and if something isn’t available I’ve learned all you do is call the store and ask if they have it and they’ll make it available on the app quick. I love the experience and the stars you earn. I end up having enough stars for a breakfast from the bakery the next time I get Starbucks. Thank you for doing such an amazing job and I plan on continuing to go to Starbucks in the future. Please don’t hate on the app. I haven’t had a bad experience and I’m convinced most of you are trolls. I hope this gets to Starbucks customer service because I truly do love the app and Starbucks as a whole. I can’t thank you enough for the quick and easy drinks almost every morning this past Summer!!! Five stars and absolutely amazing!!!
    more
  • Apr 17, 2021

    By Chris Danser
    Most of the time it's useless as I try to use it to be able to grab a coffee on break from work so I don't have time to wait through the line and to have it made. When it works, it's a great system. The problem is when the Cafe shuts off the mobile ordering system thus making the app useless. As it requires you preload the money to a gift card vs. a debit card attached to the account just adds insult to aggravation when I can't order as needed. If you offer a service it should be available.
    more
  • Needs more options like unsweetened and sugar free May 6, 2018

    By Secrete fan
    I wish I could like the app more. It’s great that everyone at the office can place their order and then one person pick it up. The issue is that in this day and age with so many people being diabetic and others doing Keto you sugar free or unsweetened options are severely lacking. For example chai tea has no sugars or carbs naturally. The chai “syrup” that is used in the chai drinks and fraps does. There needs to be an unsweetened option or an option in the app to have tea bags used instead. The same goes for the coconut milk and almond milk. There needs to be unsweetened options in the app. My office use to do Starbucks runs multiple times a week but we don’t anymore because too many people can’t place an order online through the app as sugar free, unsweetened, and Keto options are not readily available. If they want a chai latte they have to go in to order it and asked for it to be made with tea bags. Also need a way to report that the drink you ordered online, and picked up is wrong. This is another reason we stopped our Starbucks runs is that one person would pick up the orders for everyone and not know if something was wrong. I ordered a pink drink but what I got didn’t have any coconut milk in it. I took a picture of the drink, label, and order to prove it but couldn’t do anything about it while I was at work.
    more
  • Very lame app and poor costumer service over the phone Jan 18, 2020

    By Ueshole
    About two weeks ago ,I tried to create an account to enjoy the rewards ,well, its imposible. Why? I created ,then signing in ,nothing happen . Just ‘we’re sorry but we’re unable to log you in ,please try again’ . I got help over the line ,the agent was nice ,but even when he finally could create a password with my e-mail ,he never want to give it to me . Then , ill wait 24 hrs because they’re a system ‘has a problem’ okay ,let’s wait . 24 hrs goes by ,but no success trying the app or the website . A gentleman send me a gift card with 7 dollars (THANKS STARBUCKS) . Waiting the week to get the card ,registered online and enjoy the rewards ,everything that I mention before ,happens again. Is such a lame software at the website or app ,trying with iPhone 8 or galaxy s edge ,is the same . Creating another account with new e-mail ,the same . Is amazing how a company like Starbucks ,has a very poor app and nobody can tell you what’s going on . If people or companies create a platform who let costumers enjoy programs ,they should to give it maintenance. Worst is the people over the phone who doesn’t know about the website or the app. They won’t reset your account and you need to wait 24 hrs . Starbucks should have a kiosk like McDonald’s and make his service faster and easy. The app is a failure system along with the website ,PERIOD.
    more
  • Apr 3, 2021

    By Amanda Rose
    If you want money taken out of your account that you DIDN'T AUTHORIZE, this app is for you. I have ordered 2 drinks in two days using my pay with the app and neither time did i put in my password to authorize reloading the card as is custom, because there was enough money to order my drink, and I can see each time they charged my linked card for a $15 refill. I will not be using the app and I will get my coffee elsewhere. Stealing from your customers isn't how you keep them coming back.
    more
  • Apr 13, 2021

    By Sirena Putman
    Seriously, what is going on at corporate that taking so many customization options away seemed like a good idea? I literally cannot order my drink with decaf espresso! I can on some drinks, but not all. I can't ask for light foam on most drinks. I can't add certain add ins or toppings if the app doesn't think I should. For the love of whatever you believe in, fix what you broke with this last update.
    more
  1. Easy access to your Starbucks Gold card and gift cards, available at the touch of a button on mobile devices
  2. In a hurry? Skip the line! Store your favorite orders in the app and order ahead with one click
  3. View your receipt and tip your barista at a glance, all within the app

Reviewed by Kaylin on January 15, 2019

  • Apr 15, 2021

    By Nicole Bansen
    I will gladly switch this review to 5 stars once the developers fix all the bugs that came with the October 24 update. It seems I'm one of many having difficulties using the app after the recent update. It says it can't locate any, "nearby Starbucks locations," and when I try to manually enter the address of one, I get hit with an error message. This app is completely useless until the devs fix things. It's a shame because I really enjoyed this app before the update.
    more
  • Apr 13, 2021

    By Pete Olguin
    Everything is good now just serving taking to long would like to get something for lunch and then your lunch break is over by the time you get your order that's what makes customers mad. Having to wait something 30 minutes for a coffee something better to go to corner store. Get out faster and can enjoy your coffee before work. Other than that employees are respectful and friendly. Try to fix that and all will be fine. Thank you
    more
  • Amazing And Easy Sep 20, 2020

    By Vinn08
    I order on here very often and have for most of the Summer and it is so easy. You just order from the app and then pick up at the Starbucks near you. You don’t have to wait in line to order and instead get a separate line which moves quickly because everyone is picking up. I absolutely love Starbucks and I am obsessed with their refreshers and frappucinos. Overall, the app was well thought out and if something isn’t available I’ve learned all you do is call the store and ask if they have it and they’ll make it available on the app quick. I love the experience and the stars you earn. I end up having enough stars for a breakfast from the bakery the next time I get Starbucks. Thank you for doing such an amazing job and I plan on continuing to go to Starbucks in the future. Please don’t hate on the app. I haven’t had a bad experience and I’m convinced most of you are trolls. I hope this gets to Starbucks customer service because I truly do love the app and Starbucks as a whole. I can’t thank you enough for the quick and easy drinks almost every morning this past Summer!!! Five stars and absolutely amazing!!!
    more
  • Needs Update after Removing Clover®️ Machines May 20, 2020

    By UtahRugbyGuy
    Update ✭ ✭ ✭ : Originally gave 5-stars but there needs to be an option to order pour-overs specifically. Since all remaining stores removed Clover machines, whenever I order my Featured Dark roast with shots after 11 am, 70% of the time, baristas don’t know that they need to do a pour-over. So I get there and they say they used pre-brewed Pikes or bitter medium roast from the container and I just spent a whopping $8 - $12 (dep on # of xtra shots) on a coffee I DIDN’T ORDER and they have to dump it and remake it as a pour-over, wasting their time, my time, coffee, etc. So please, there used to be an option to order, let’s say, Verona using the Clover®️ and I could add everything I wanted. But Clover’s are all gone now. So just replace that feature with us being able to select the roast we want as a pour-over so the baristas don’t get confused. It’s such a waste of time. Original Review ✭ ✭ ✭ ✭ ✭ Very close to perfect app for my coffee habit. Love ordering ahead or even in the store ordering from app. I feel like there were one or two things I would have suggested changing or adding but I can’t think of it right now :)
    more
  • Update fixed nothing Jul 24, 2018

    By Teenmom12345
    I had high hopes that Starbucks would fix their mistakes when this update came out, but I was disappointed. The layout is still horrible. I dislike that the photos of items are huge, but the area you have to touch to choose an item is tiny. Then, when you touch it, there is a significant lag, where you can’t tell if the item is added, and the only indication is a tiny number on the bottom right. To add a second item you have to notice the tiny x at the top right and touch it. Then there are too many redundant acknowledgements when ordering. One out of ever four times I mobile order, I end up waiting a long time and finally asking about my order, only to find out the long pause before the final acknowledgement combined with the fact the final ack button is a black bar at the bottom, causes me to fail to order. Really, agreeing to pay should be the last thing I have to do. The app even has my GPS location so it knows I went to the store and waited 12 mins while it refused to send in my order because it is afraid I might go to the wrong store.
    more
  • App is useful but not perfect Dec 8, 2020

    By Falalalalalala5432
    There’s tons of great things about the app but I’ll just say why I gave it a 4. Most of us are using the app because we want to grab and go. With that being said, it would be nice if the store information was updated more frequently. I ordered from the app because the store had drive thru pickup and in store pick up. I never do drive thru pick up because it is always so crowded, hence why I use the app. At this particular store, both options were available but when arriving there was a sign at the door saying in store was closed and to pick up mobile orders at drive thru. This pretty much makes the app useless. Please update info for store because I can always go to a different Starbucks to pickup my order. There also needs to be another method for mobile pickup. When arriving to pickup order, you have to wait for a barista to go to that area to be noticed, sometimes waiting for awhile. It’s not there fault at all, but I think there needs to be an efficient way to do this. I notice that when I mobile order ahead of time, the customers that order inside the store get their drinks first. Not sure how that adds up. The app is great though but it’s useless if some of these inefficiencies continue.
    more
  • Apr 10, 2021

    By jamie plotkin
    I like being able to pay for my drinks with the app on my phone. That's one less card in my wallet. I am supposed to get something free on my birthday which through this app I don't get. However if I push it at my nearest Starbucks they'll give it to me but that's not how I want to get my birthday gift from Starbucks. So I just go to Dutch Brothers instead.
    more
  • Starbucks app and rewards program . Sep 4, 2017

    By StarbuckHappy
    I love the app for most part but it gets frozen or does not always update the purchase at times. Bonus reward is great for most part, only I feel I don't get offers based on my purchase but they want to sell. I have never received any offers to purchase teavana teas which is what I buy most often . I also buy other beverages such as latte, cappuccinos and frappes. I have not gotten any offers for that also . I don't like the fact some offer are time constraint related especially if it before 11am or between 11am to 2 pm. Due to work not possible to get starsbucks between that time or even stop over at one in morning if running late. Also they keep sending me the same offers over and over again of which I don't care of which combo of warm sandwich , protein box and a breakfast sandwich. If I don't use a offer , I don't receive a offer next week so I don't get bonus stars for two weeks. I love to receive the offers based on what I buy , bakery items only offers, teavana teas only offers and breakfast sandwichs only offer and also any purchase offers are good too. I can also deal with any bevearage purchase offers also.
    more
  • Apr 15, 2021

    By Ed Bell
    The app used to be great but after the last update it won't launch the maps app for directions. I contacted support and they said to reinstall which I did. In the app I can see all the stores in the Starbucks app but if I click get directions or navigate nothing happens. It used to launch google maps. I'm on a pixel 3xl which I also factory reset last night and still not working
    more
  • Works great on iPhone but not on Apple Watch Dec 30, 2017

    By Nurno
    The app is exceptional at what it advertises to do. I’ve been using it for years and it doesn’t give issues often, at least not often enough to remember. The watch counterpart needs a lot of work though and it saddens me because I like what the Watch app is setting out to do. The problem is the Watch doesn’t accurately update its information regarding your balance in your card or you star total on your rewards. It appears to rely on your phone to do that, so you need to open your phone app to have the Watch refresh and update its info—which defeats the purpose of the Watch! If that wasn’t bad enough, it’s bloody slow at updating as well which makes the experience more cumbersome. Overall, I love the idea of the Watch being able to do everything, from paying with it, to updating its information, reloading from right there, to even having the complication in your watch face to see how your rewards are doing and your balance. I’m still giving it four stars because the iPhone version works great and for most that’s enough but it’s still sad that the other version seems to be ignored from the devs.
    more
  • App update lost some helpful features Nov 29, 2018

    By Roninsakura33
    The mobile app is so useful, however, the last update seemed to have gotten rid of some features I found helpful. For one, I don’t like that now when you go Into the history, it no longer shows the date and time of your purchase, so if you need to take a screenshot of your “receipt” it does not include the complete purchase info, which renders it less useful. It shows a receipt number, which is not useful to me, and it is inconvenient to have to screenshot both the history list AND the purchase itself. Why did you get rid of this? Why fix what wasn’t broken? Also, you have removed the date info for the Starbucks cards. It was helpful to have the info on the start dates of my cards to differentiate the cards, especially the similar ones. It used to have that info before. It also is frustrating when the app does not let you choose the store you want and sometimes suggests some faraway store. It would be helpful if it also told you reasons why you are unable to use the app - ie, store shut off mobile orders, store is closing, etc. Otherwise, you think it’s your phone or app and you waste a lot of time. I also would like that the app kept the history details for the “free” items, because just because it’s free, doesn’t mean you don’t want to record WHAT you had. But, for the most part, I like using the app.
    more
  • Love the app but most stores are slow to make your mobile order! Dec 13, 2017

    By Cattngo
    The app is almost perfect. I wish you can customize the mobile orders a little more like put someone else’s name on it when you order for someone else. But that’s not my big gripe and why it only gets 3 stars. There are two reasons. First of all, one less start is due to store locater being slow half the time unless it happens to be your store that you note as a favorite. The 2nd reason, and it’s a big reason, is that most stores are now very slow to process your mobile order. I can expect 5-10 more minutes on top of what they estimate for you. A lot of them just say they have many drinks. Well the system should have factored that in. If you give estimated times then factor in how many drinks just got into the system. I do think many stores just don’t pay attention to the mobile orders as much. I literally see them pull the labels out for those who are at the stores ordering and let the other machine that has the mobile order sit there longer. Starbucks: If you want more people to use mobile order then have your baristas pay attention to the mobile order labels being printed. Those are your most loyal customers and don’t want to wait 10-15 minutes for their drink to be made. It defeats the whole purpose of having mobile orders!
    more
  • Apr 5, 2021

    By NUR- SEY
    The app works amazing but everytime I pre order my chai teas and go to pick them up they are NEVER full!! So I'm not sure if it's worth it to use the app. Since u pre order u get 1/2 to 3/4 cup of what you order. This has happened to me so many times I lost count. And I also tip very nicely. So I haven't been using the app anymore. I do have pictures to prove this wish I could add those on here.
    more
  • Apr 10, 2021

    By Michele Olson
    Since the recent update, I cannot send a gift card; I add payment, scan my fingerprint, I see a brief pop-up of a password screen, then get a window that says "Couldn't complete your payment. Please try again." I've checked for pop-up blockers, other updates, used a debit card & a credit card; I've been trying for 2 weeks. Please fix this. Another annoyance, I can be sitting in the SB parking lot trying to place a mobile order for extra rewards, if it's too close to closing, it won't let me.
    more
  • Apr 14, 2021

    By Heather Alexandria
    The recent change took the option to add sweet cream or additional creamer to some drinks, meaning that I can't actually order a variety of my favorite drinks. For those orders, it becomes useless beyond just being able to scan it when I order inside. "Easier to customize," or whatever tho.
    more
  • Needs more options like unsweetened and sugar free May 6, 2018

    By Secrete fan
    I wish I could like the app more. It’s great that everyone at the office can place their order and then one person pick it up. The issue is that in this day and age with so many people being diabetic and others doing Keto you sugar free or unsweetened options are severely lacking. For example chai tea has no sugars or carbs naturally. The chai “syrup” that is used in the chai drinks and fraps does. There needs to be an unsweetened option or an option in the app to have tea bags used instead. The same goes for the coconut milk and almond milk. There needs to be unsweetened options in the app. My office use to do Starbucks runs multiple times a week but we don’t anymore because too many people can’t place an order online through the app as sugar free, unsweetened, and Keto options are not readily available. If they want a chai latte they have to go in to order it and asked for it to be made with tea bags. Also need a way to report that the drink you ordered online, and picked up is wrong. This is another reason we stopped our Starbucks runs is that one person would pick up the orders for everyone and not know if something was wrong. I ordered a pink drink but what I got didn’t have any coconut milk in it. I took a picture of the drink, label, and order to prove it but couldn’t do anything about it while I was at work.
    more
  • Apr 13, 2021

    By Sirena Putman
    Seriously, what is going on at corporate that taking so many customization options away seemed like a good idea? I literally cannot order my drink with decaf espresso! I can on some drinks, but not all. I can't ask for light foam on most drinks. I can't add certain add ins or toppings if the app doesn't think I should. For the love of whatever you believe in, fix what you broke with this last update.
    more
  • NEEDS UPDATES Mar 25, 2018

    By Josh-88
    I’ve been using the Starbucks app going on 4 years now. The app is showing some major glitches as of late. Twice in the past two weeks have I not received my mobile order because the app randomly “auto selects” a different option and then even after I reselect the correct option it will then for a second time reselect the WRONG option. Unaware of this I don’t notice and as a result don’t receive my order. Per example it continually selects an old store I haven’t ordered from in months, I will change it to my current store and again without me noticing it will auto select the previous store. I then find out when I get to the correct store and my order wasn’t placed. Today the app “auto selected” an old seasonal gift card rather than my gold card that I use daily to order with. It showed the picture of my gold card when I placed my order but the last four numbers were different, the picture just hadn’t changed. So when I arrived to pick up my order I open the app to see it yet again had not placed my order. The Starbucks store teams and customer service are always gracious and fix the issue which I greatly appreciate! However this is unacceptable that the Mobile App can not deliver the same results and continually cause failed orders.
    more
  • Apr 17, 2021

    By Chris Danser
    Most of the time it's useless as I try to use it to be able to grab a coffee on break from work so I don't have time to wait through the line and to have it made. When it works, it's a great system. The problem is when the Cafe shuts off the mobile ordering system thus making the app useless. As it requires you preload the money to a gift card vs. a debit card attached to the account just adds insult to aggravation when I can't order as needed. If you offer a service it should be available.
    more
  • Very lame app and poor costumer service over the phone Jan 18, 2020

    By Ueshole
    About two weeks ago ,I tried to create an account to enjoy the rewards ,well, its imposible. Why? I created ,then signing in ,nothing happen . Just ‘we’re sorry but we’re unable to log you in ,please try again’ . I got help over the line ,the agent was nice ,but even when he finally could create a password with my e-mail ,he never want to give it to me . Then , ill wait 24 hrs because they’re a system ‘has a problem’ okay ,let’s wait . 24 hrs goes by ,but no success trying the app or the website . A gentleman send me a gift card with 7 dollars (THANKS STARBUCKS) . Waiting the week to get the card ,registered online and enjoy the rewards ,everything that I mention before ,happens again. Is such a lame software at the website or app ,trying with iPhone 8 or galaxy s edge ,is the same . Creating another account with new e-mail ,the same . Is amazing how a company like Starbucks ,has a very poor app and nobody can tell you what’s going on . If people or companies create a platform who let costumers enjoy programs ,they should to give it maintenance. Worst is the people over the phone who doesn’t know about the website or the app. They won’t reset your account and you need to wait 24 hrs . Starbucks should have a kiosk like McDonald’s and make his service faster and easy. The app is a failure system along with the website ,PERIOD.
    more
  • Apr 3, 2021

    By Amanda Rose
    If you want money taken out of your account that you DIDN'T AUTHORIZE, this app is for you. I have ordered 2 drinks in two days using my pay with the app and neither time did i put in my password to authorize reloading the card as is custom, because there was enough money to order my drink, and I can see each time they charged my linked card for a $15 refill. I will not be using the app and I will get my coffee elsewhere. Stealing from your customers isn't how you keep them coming back.
    more
  • Mar 31, 2021

    By Maela Drottningu
    This app is ridiculous. When I'm trying to get a receipt it only shows me the amount, not what I ordered. I go to previously ordered section and there are blank spots where items should be so it doesn't even show what I just ordered. I can't cancel an order when it auto defaulted to pick the store I normally go to instead of the one I intentionally selected to pick up from at the start of my order. And yes, I even updated the app. Starbucks needs to fix their app.
    more
  • Apr 15, 2021

    By Colton Xavier
    Since the update I can't add money to balance anymore, it keeps giving me an error message. I then missed out on a star challenge. I'm not going out of my way to use something that should work on its own. So I guess I'm not drinking my daily Starbucks until you fix it. This is embarrassingly disappointing.
    more

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