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Starbucks

Starbucks

Starbucks Coffee Company

Quickly order, pay, reload your Starbucks Card and earn free drinks or food.

4.8 Ratings 4M+ Reviews 10M+ Downloads
Featured on Best Apps for Helping People Stay Awake While Driving

About Starbucks

Quickly order, pay, reload your Starbucks Card and earn free drinks or food.
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Ratings & Reviews

4.8
4.4M+ Ratings
  1. 5
    84%
  2. 4
    11%
  3. 3
    2%
  4. 2
    1%
  5. 1
    2%
  • Oct 16, 2020

    By Sandi Scorpio
    I love this app with one exception. I am unable to see my history. I see it only when I mobile order and receipt pops up. Along with that an arrow with history next to it. I can click it and see history. It just that i should be able to access it at any time. Not when asking for a tip.
    more
  • Easy tipping Jul 28, 2020

    By Crying mama
    What I really love about the Starbie’s app is 1) you can leave a tip through the app (which you cannot cannot do with a debit card, and therefore to use a debit card to pay you have to have a side hobby of saving quarters to tip baristas with); and 2) touchless payment. Free coffee now and then from redeeming stars doesn’t hurt either! Related to the tip, here is something I figured out about redeeming stars: if you pay for one transaction all with stars, then there is no way to tip the barista through the app. That’s no fair to the barista! So I usually save my stars until I'm also getting coffee for a friend or two, and pay for all but one drink with stars, and pay $ through the app for the one drink. Then I can still leave a tip through the app to cover all the drinks. Yay! If I dont have friends to share coffee with on any given day, I can always just buy a coffee for the person behind me and thereby still be able to tip through the app. It’s fun!! Personal note: I’m 20+ years sober and can’t have carbs anymore due to diabetes. Thank goodness for espresso with stevia and cream!!! It’s a party I can still enjoy!!! “🎵Life’s simple pleasures are the best! All the little things that make you smile and glow🎵”
    more
  • App update lost some helpful features Nov 29, 2018

    By Roninsakura33
    The mobile app is so useful, however, the last update seemed to have gotten rid of some features I found helpful. For one, I don’t like that now when you go Into the history, it no longer shows the date and time of your purchase, so if you need to take a screenshot of your “receipt” it does not include the complete purchase info, which renders it less useful. It shows a receipt number, which is not useful to me, and it is inconvenient to have to screenshot both the history list AND the purchase itself. Why did you get rid of this? Why fix what wasn’t broken? Also, you have removed the date info for the Starbucks cards. It was helpful to have the info on the start dates of my cards to differentiate the cards, especially the similar ones. It used to have that info before. It also is frustrating when the app does not let you choose the store you want and sometimes suggests some faraway store. It would be helpful if it also told you reasons why you are unable to use the app - ie, store shut off mobile orders, store is closing, etc. Otherwise, you think it’s your phone or app and you waste a lot of time. I also would like that the app kept the history details for the “free” items, because just because it’s free, doesn’t mean you don’t want to record WHAT you had. But, for the most part, I like using the app.
    more
  • Love the app but most stores are slow to make your mobile order! Dec 13, 2017

    By Cattngo
    The app is almost perfect. I wish you can customize the mobile orders a little more like put someone else’s name on it when you order for someone else. But that’s not my big gripe and why it only gets 3 stars. There are two reasons. First of all, one less start is due to store locater being slow half the time unless it happens to be your store that you note as a favorite. The 2nd reason, and it’s a big reason, is that most stores are now very slow to process your mobile order. I can expect 5-10 more minutes on top of what they estimate for you. A lot of them just say they have many drinks. Well the system should have factored that in. If you give estimated times then factor in how many drinks just got into the system. I do think many stores just don’t pay attention to the mobile orders as much. I literally see them pull the labels out for those who are at the stores ordering and let the other machine that has the mobile order sit there longer. Starbucks: If you want more people to use mobile order then have your baristas pay attention to the mobile order labels being printed. Those are your most loyal customers and don’t want to wait 10-15 minutes for their drink to be made. It defeats the whole purpose of having mobile orders!
    more
  • Amazing And Easy Sep 20, 2020

    By Vinn08
    I order on here very often and have for most of the Summer and it is so easy. You just order from the app and then pick up at the Starbucks near you. You don’t have to wait in line to order and instead get a separate line which moves quickly because everyone is picking up. I absolutely love Starbucks and I am obsessed with their refreshers and frappucinos. Overall, the app was well thought out and if something isn’t available I’ve learned all you do is call the store and ask if they have it and they’ll make it available on the app quick. I love the experience and the stars you earn. I end up having enough stars for a breakfast from the bakery the next time I get Starbucks. Thank you for doing such an amazing job and I plan on continuing to go to Starbucks in the future. Please don’t hate on the app. I haven’t had a bad experience and I’m convinced most of you are trolls. I hope this gets to Starbucks customer service because I truly do love the app and Starbucks as a whole. I can’t thank you enough for the quick and easy drinks almost every morning this past Summer!!! Five stars and absolutely amazing!!!
    more
  • Oct 15, 2020

    By Ferrell Jackson
    I've been trying to use a birthday reward and the cashiers keep taking my stars. I thought I wasn't clear the first time I tried to use it and made sure to be very specific on the second attempt at redeeming it and it still happened. I had to reach out 4 times to resolve the issue. Something is not set up right with this system for it to be so complicated to use a birthday reward.
    more
  • Oct 16, 2020

    By Claude Hunter
    When using the curbside pickup option instead of it taking you to the site to choose where you are parked a screen pops up saying something went wrong on their end and we have to walk in. Further more we stopped getting that our drinks are ready notice as well like we use to two weeks ago.
    more
  • Oct 16, 2020

    By Ace Castro
    The biggest issue I have with the app is customizing my drink. It only has generic options. Part of going to Starbucks is because they have options! The reason many use the app is to avoid long lines at the drive thru since most of the stores are close to the public.
    more
  • Needs more options like unsweetened and sugar free May 6, 2018

    By Secrete fan
    I wish I could like the app more. It’s great that everyone at the office can place their order and then one person pick it up. The issue is that in this day and age with so many people being diabetic and others doing Keto you sugar free or unsweetened options are severely lacking. For example chai tea has no sugars or carbs naturally. The chai “syrup” that is used in the chai drinks and fraps does. There needs to be an unsweetened option or an option in the app to have tea bags used instead. The same goes for the coconut milk and almond milk. There needs to be unsweetened options in the app. My office use to do Starbucks runs multiple times a week but we don’t anymore because too many people can’t place an order online through the app as sugar free, unsweetened, and Keto options are not readily available. If they want a chai latte they have to go in to order it and asked for it to be made with tea bags. Also need a way to report that the drink you ordered online, and picked up is wrong. This is another reason we stopped our Starbucks runs is that one person would pick up the orders for everyone and not know if something was wrong. I ordered a pink drink but what I got didn’t have any coconut milk in it. I took a picture of the drink, label, and order to prove it but couldn’t do anything about it while I was at work.
    more
  • Oct 14, 2020

    By DawaDawaDawa
    Just downloaded yesterday and it keeps crashing! I was able to sign up, and then after restarting several times I was able to load some money onto the digital gift card. But today I can't get the app to do anything at all! It feels like a scam. That gift card money was basically stolen from me, since I can't use the app. I'm using a galaxy note 8, so there shouldn't be compstibility issues.
    more
  1. Easy access to your Starbucks Gold card and gift cards, available at the touch of a button on mobile devices
  2. In a hurry? Skip the line! Store your favorite orders in the app and order ahead with one click
  3. View your receipt and tip your barista at a glance, all within the app

Reviewed by Kaylin on January 15, 2019

  • Easy tipping Jul 28, 2020

    By Crying mama
    What I really love about the Starbie’s app is 1) you can leave a tip through the app (which you cannot cannot do with a debit card, and therefore to use a debit card to pay you have to have a side hobby of saving quarters to tip baristas with); and 2) touchless payment. Free coffee now and then from redeeming stars doesn’t hurt either! Related to the tip, here is something I figured out about redeeming stars: if you pay for one transaction all with stars, then there is no way to tip the barista through the app. That’s no fair to the barista! So I usually save my stars until I'm also getting coffee for a friend or two, and pay for all but one drink with stars, and pay $ through the app for the one drink. Then I can still leave a tip through the app to cover all the drinks. Yay! If I dont have friends to share coffee with on any given day, I can always just buy a coffee for the person behind me and thereby still be able to tip through the app. It’s fun!! Personal note: I’m 20+ years sober and can’t have carbs anymore due to diabetes. Thank goodness for espresso with stevia and cream!!! It’s a party I can still enjoy!!! “🎵Life’s simple pleasures are the best! All the little things that make you smile and glow🎵”
    more
  • Amazing And Easy Sep 20, 2020

    By Vinn08
    I order on here very often and have for most of the Summer and it is so easy. You just order from the app and then pick up at the Starbucks near you. You don’t have to wait in line to order and instead get a separate line which moves quickly because everyone is picking up. I absolutely love Starbucks and I am obsessed with their refreshers and frappucinos. Overall, the app was well thought out and if something isn’t available I’ve learned all you do is call the store and ask if they have it and they’ll make it available on the app quick. I love the experience and the stars you earn. I end up having enough stars for a breakfast from the bakery the next time I get Starbucks. Thank you for doing such an amazing job and I plan on continuing to go to Starbucks in the future. Please don’t hate on the app. I haven’t had a bad experience and I’m convinced most of you are trolls. I hope this gets to Starbucks customer service because I truly do love the app and Starbucks as a whole. I can’t thank you enough for the quick and easy drinks almost every morning this past Summer!!! Five stars and absolutely amazing!!!
    more
  • Needs Update after Removing Clover®️ Machines May 20, 2020

    By UtahRugbyGuy
    Update ✭ ✭ ✭ : Originally gave 5-stars but there needs to be an option to order pour-overs specifically. Since all remaining stores removed Clover machines, whenever I order my Featured Dark roast with shots after 11 am, 70% of the time, baristas don’t know that they need to do a pour-over. So I get there and they say they used pre-brewed Pikes or bitter medium roast from the container and I just spent a whopping $8 - $12 (dep on # of xtra shots) on a coffee I DIDN’T ORDER and they have to dump it and remake it as a pour-over, wasting their time, my time, coffee, etc. So please, there used to be an option to order, let’s say, Verona using the Clover®️ and I could add everything I wanted. But Clover’s are all gone now. So just replace that feature with us being able to select the roast we want as a pour-over so the baristas don’t get confused. It’s such a waste of time. Original Review ✭ ✭ ✭ ✭ ✭ Very close to perfect app for my coffee habit. Love ordering ahead or even in the store ordering from app. I feel like there were one or two things I would have suggested changing or adding but I can’t think of it right now :)
    more
  • Starbucks is my treat to myself! Dec 1, 2017

    By Tunes the Driving Cat
    I enjoy a Trente sized Green Iced Tea. I don’t have any pumps of sweetener and no water. I try to get the maximum benefits of the undiluted Green Tea for weight loss and anti-oxidants. I am a Gold member and drink my first Green Tea at the store. Then I take advantage of the free refill to enjoy the rest of the day!! The Starbucks employees are so friendly and go above and beyond to make sure your meals are just right. I love the new turkey sandwich for the Thanksgiving and holiday timeframe. It even has cranberries and some stuffing inside! Totally delicious!! I have tried almost all of the breakfast (anytime) sandwiches and their other warmed sandwich variety. Just had a grilled cheese sandwich after visiting a store that was sold out of every other warm sandwich. To say the least, I was craving a few of my favorites, but the grilled cheese was very tasty and loaded with cheese!! I am not a big coffee drinker. However, that goes to show you that Starbucks is not just about coffee flavored beverages!! Download the Starbucks app and join the rewards program. The benefits are more than worth it by earning free beverages, food or their out of this world desserts!!
    more
  • Update fixed nothing Jul 24, 2018

    By Teenmom12345
    I had high hopes that Starbucks would fix their mistakes when this update came out, but I was disappointed. The layout is still horrible. I dislike that the photos of items are huge, but the area you have to touch to choose an item is tiny. Then, when you touch it, there is a significant lag, where you can’t tell if the item is added, and the only indication is a tiny number on the bottom right. To add a second item you have to notice the tiny x at the top right and touch it. Then there are too many redundant acknowledgements when ordering. One out of ever four times I mobile order, I end up waiting a long time and finally asking about my order, only to find out the long pause before the final acknowledgement combined with the fact the final ack button is a black bar at the bottom, causes me to fail to order. Really, agreeing to pay should be the last thing I have to do. The app even has my GPS location so it knows I went to the store and waited 12 mins while it refused to send in my order because it is afraid I might go to the wrong store.
    more
  • Oct 16, 2020

    By Sandi Scorpio
    I love this app with one exception. I am unable to see my history. I see it only when I mobile order and receipt pops up. Along with that an arrow with history next to it. I can click it and see history. It just that i should be able to access it at any time. Not when asking for a tip.
    more
  • Works great on iPhone but not on Apple Watch Dec 30, 2017

    By Nurno
    The app is exceptional at what it advertises to do. I’ve been using it for years and it doesn’t give issues often, at least not often enough to remember. The watch counterpart needs a lot of work though and it saddens me because I like what the Watch app is setting out to do. The problem is the Watch doesn’t accurately update its information regarding your balance in your card or you star total on your rewards. It appears to rely on your phone to do that, so you need to open your phone app to have the Watch refresh and update its info—which defeats the purpose of the Watch! If that wasn’t bad enough, it’s bloody slow at updating as well which makes the experience more cumbersome. Overall, I love the idea of the Watch being able to do everything, from paying with it, to updating its information, reloading from right there, to even having the complication in your watch face to see how your rewards are doing and your balance. I’m still giving it four stars because the iPhone version works great and for most that’s enough but it’s still sad that the other version seems to be ignored from the devs.
    more
  • Starbucks app and rewards program . Sep 4, 2017

    By StarbuckHappy
    I love the app for most part but it gets frozen or does not always update the purchase at times. Bonus reward is great for most part, only I feel I don't get offers based on my purchase but they want to sell. I have never received any offers to purchase teavana teas which is what I buy most often . I also buy other beverages such as latte, cappuccinos and frappes. I have not gotten any offers for that also . I don't like the fact some offer are time constraint related especially if it before 11am or between 11am to 2 pm. Due to work not possible to get starsbucks between that time or even stop over at one in morning if running late. Also they keep sending me the same offers over and over again of which I don't care of which combo of warm sandwich , protein box and a breakfast sandwich. If I don't use a offer , I don't receive a offer next week so I don't get bonus stars for two weeks. I love to receive the offers based on what I buy , bakery items only offers, teavana teas only offers and breakfast sandwichs only offer and also any purchase offers are good too. I can also deal with any bevearage purchase offers also.
    more
  • Recent woes with the app Sep 20, 2017

    By Momofmydomain
    Starting with the positive, I love the rewards program and the free item notification visible when I open the app. I love mobile ordering and the ability to identify the closest location when I'm ready to submit an order. The woes begin here. Recently I attempt to put in a mobile order and get a message that the store I have selected is out of stock on the items I have chosen so I walk in and order the exact items it said were not available at that store. Today I got a message that this store could not accept mobile orders and walked in to ask why and they said they had been getting them even in the prior few minutes but many people complain about the mobile ordering not working right. Then it looks fine but when I get to the register and click on the pay button it just sits there. I have money on the app but cannot access it and have to return to my car for cash. So frustrated with the app right now. Further, if you want any customization to the order it is definitely not easy or intuitive. Keep working at it developers. We love the concept but the experience leaves something to be desired.
    more
  • Love the app, but tired of all my fave drinks being taken away!! Jul 21, 2020

    By Instrument Seller
    Love the app and the service for the most part is outstanding!! Just wonder how much longer I’m going to use the app, or go to Starbucks at all?! We used to visit Starbucks on a daily basis, now it’s maybe once a week, and sometimes not at all, and that’s just because my favorite drinks keep getting taken away!!!! It started a couple of summers ago with the cool lime refresher, which was my family’s year round all time favorite drink!! We tried to find another refresher, but none compared!!! There wasn’t another drink even close!! We switched to the hot citrus defender tea, and it’s gone!! We finally settled on white tea lemonade, and now that’s gone too??!! What gives?! What’s more basic than white tea?! We’re running out of things to drink!!! PLEASE bring back just ONE of our favorites!!! There are plenty of over sweet fruity drinks, cold drinks laden with coconut milk, but nothing anymore that’s just light and refreshing-cool lime, white tea lemonade. . . I can’t believe we are the only ones that crave something a little simpler and lighter. . .just tired of going and paying high prices for drinks I don’t really like. . .
    more
  • App update lost some helpful features Nov 29, 2018

    By Roninsakura33
    The mobile app is so useful, however, the last update seemed to have gotten rid of some features I found helpful. For one, I don’t like that now when you go Into the history, it no longer shows the date and time of your purchase, so if you need to take a screenshot of your “receipt” it does not include the complete purchase info, which renders it less useful. It shows a receipt number, which is not useful to me, and it is inconvenient to have to screenshot both the history list AND the purchase itself. Why did you get rid of this? Why fix what wasn’t broken? Also, you have removed the date info for the Starbucks cards. It was helpful to have the info on the start dates of my cards to differentiate the cards, especially the similar ones. It used to have that info before. It also is frustrating when the app does not let you choose the store you want and sometimes suggests some faraway store. It would be helpful if it also told you reasons why you are unable to use the app - ie, store shut off mobile orders, store is closing, etc. Otherwise, you think it’s your phone or app and you waste a lot of time. I also would like that the app kept the history details for the “free” items, because just because it’s free, doesn’t mean you don’t want to record WHAT you had. But, for the most part, I like using the app.
    more
  • Love the app but most stores are slow to make your mobile order! Dec 13, 2017

    By Cattngo
    The app is almost perfect. I wish you can customize the mobile orders a little more like put someone else’s name on it when you order for someone else. But that’s not my big gripe and why it only gets 3 stars. There are two reasons. First of all, one less start is due to store locater being slow half the time unless it happens to be your store that you note as a favorite. The 2nd reason, and it’s a big reason, is that most stores are now very slow to process your mobile order. I can expect 5-10 more minutes on top of what they estimate for you. A lot of them just say they have many drinks. Well the system should have factored that in. If you give estimated times then factor in how many drinks just got into the system. I do think many stores just don’t pay attention to the mobile orders as much. I literally see them pull the labels out for those who are at the stores ordering and let the other machine that has the mobile order sit there longer. Starbucks: If you want more people to use mobile order then have your baristas pay attention to the mobile order labels being printed. Those are your most loyal customers and don’t want to wait 10-15 minutes for their drink to be made. It defeats the whole purpose of having mobile orders!
    more
  • Oct 12, 2020

    By Nishwa Gardezi
    I wish there was space for us to add notes for our mobile orders, it would make the Baristas job easier too. Plus I have really been disappointed with your Starbucks games. I used to win stars and individual drinks all the time, but for the last two games, I barely won any stars or any other prizes. We also had ton of ways to get extra plays; i.e daily challenges, weekly challenges and such that would give you extra entries on top of your purchased entries. Now its just bland and not worth it.
    more
  • Reloading the Card Needs to be Optional May 3, 2019

    By Tequila.97
    I would actually choose Starbucks so much more frequently if I was able to pay the total amount of my order instead of having to reload a minimum of $10 every time I order. Which I didn’t even know it was $10, I thought it was $15 because the lowest minimum of $10 isn’t the prompted amount. I want to be able to pay my order total- not give you my money like an ATM at a bank so you can use it at your free will until or if I ever order again. There’s no reason we should not be able to do pay as you go! Every Starbucks near my house and my job are high volume. I have to order on the app to ensure I won’t be late- regardless of how early or how much time I have. Wait time estimations are unreliable, using the app is so much faster and easier, however, I very rarely do because of the lack of pay as you go feature. I almost always choose competitors such as local shops, convenience stores, or Dunkin Donuts because I know I can be in and out of these places, unlike Starbucks. Ive ordered in Starbucks and waited on average 10 mins every time and that doesn’t even include the very busy days. You are taking away an added convenience and because of it losing potential sales!
    more
  • Oct 13, 2020

    By Kate Laing
    I love the convenience of the app, but it's a pain in the ass that you can't select what kind of coffee you want. Stores default to the Pike and I don't like it; I prefer dark roast or blonde! But there's no way to specify that when you order through the app.
    more
  • Needs more options like unsweetened and sugar free May 6, 2018

    By Secrete fan
    I wish I could like the app more. It’s great that everyone at the office can place their order and then one person pick it up. The issue is that in this day and age with so many people being diabetic and others doing Keto you sugar free or unsweetened options are severely lacking. For example chai tea has no sugars or carbs naturally. The chai “syrup” that is used in the chai drinks and fraps does. There needs to be an unsweetened option or an option in the app to have tea bags used instead. The same goes for the coconut milk and almond milk. There needs to be unsweetened options in the app. My office use to do Starbucks runs multiple times a week but we don’t anymore because too many people can’t place an order online through the app as sugar free, unsweetened, and Keto options are not readily available. If they want a chai latte they have to go in to order it and asked for it to be made with tea bags. Also need a way to report that the drink you ordered online, and picked up is wrong. This is another reason we stopped our Starbucks runs is that one person would pick up the orders for everyone and not know if something was wrong. I ordered a pink drink but what I got didn’t have any coconut milk in it. I took a picture of the drink, label, and order to prove it but couldn’t do anything about it while I was at work.
    more
  • Oct 15, 2020

    By Ana Navarrete
    App doesn't let you login!!! It prompted a message saying system error. I uninstalled it twice, and it isn't working. Please fix this, I love Starbucks and this a bit of a letdown.
    more
  • Oct 11, 2020

    By JG Johnson
    Doesn't work in the order option after Samsung Android 10 October 2020 update. Application simply stops and closes. This happened with a 5.1 Lollipop update a few years ago; application was fixed a few weeks later. In between that in 2015 and this recent Android update, the application has been 99% flawless.
    more
  • NEEDS UPDATES Mar 25, 2018

    By Josh-88
    I’ve been using the Starbucks app going on 4 years now. The app is showing some major glitches as of late. Twice in the past two weeks have I not received my mobile order because the app randomly “auto selects” a different option and then even after I reselect the correct option it will then for a second time reselect the WRONG option. Unaware of this I don’t notice and as a result don’t receive my order. Per example it continually selects an old store I haven’t ordered from in months, I will change it to my current store and again without me noticing it will auto select the previous store. I then find out when I get to the correct store and my order wasn’t placed. Today the app “auto selected” an old seasonal gift card rather than my gold card that I use daily to order with. It showed the picture of my gold card when I placed my order but the last four numbers were different, the picture just hadn’t changed. So when I arrived to pick up my order I open the app to see it yet again had not placed my order. The Starbucks store teams and customer service are always gracious and fix the issue which I greatly appreciate! However this is unacceptable that the Mobile App can not deliver the same results and continually cause failed orders.
    more
  • Pretty good, however... Dec 1, 2018

    By Damir Gonzalez
    Pretty good app overall however these past few days I am not able to see my gold account star count at all and rewards accrued anymore for some reason and I’ve been all over the app to try to find it. Already tried uninstalling it and reinstalling it but no luck. Once this if fixed I will gladly change my star rating. Also another quick suggestion would be, as of late in my case (and I’m sure I’m not the only one), I’ve noticed that stores sell out of certain items faster so when you mobile order something sometimes you get to the store to pick up and they’re out and most of the time they don’t even ask you what else more you may want until you ask them about it. Yes, I get most stores are insanely packed and baristas are overwhelmed but to avoid this issue and also help the barista then perhaps the app should give you an alternate food option in case what you ordered food wise sells out during the mobile order process so then that way the barista doesn’t have to wait until you arrive for your order to ask you what else you may want and try to keep track of something like that while customers keep rolling in, again just a friendly suggestion.
    more
  • Oct 15, 2020

    By Ferrell Jackson
    I've been trying to use a birthday reward and the cashiers keep taking my stars. I thought I wasn't clear the first time I tried to use it and made sure to be very specific on the second attempt at redeeming it and it still happened. I had to reach out 4 times to resolve the issue. Something is not set up right with this system for it to be so complicated to use a birthday reward.
    more
  • Oct 16, 2020

    By Claude Hunter
    When using the curbside pickup option instead of it taking you to the site to choose where you are parked a screen pops up saying something went wrong on their end and we have to walk in. Further more we stopped getting that our drinks are ready notice as well like we use to two weeks ago.
    more
  • Oct 16, 2020

    By Ace Castro
    The biggest issue I have with the app is customizing my drink. It only has generic options. Part of going to Starbucks is because they have options! The reason many use the app is to avoid long lines at the drive thru since most of the stores are close to the public.
    more
  • Oct 14, 2020

    By DawaDawaDawa
    Just downloaded yesterday and it keeps crashing! I was able to sign up, and then after restarting several times I was able to load some money onto the digital gift card. But today I can't get the app to do anything at all! It feels like a scam. That gift card money was basically stolen from me, since I can't use the app. I'm using a galaxy note 8, so there shouldn't be compstibility issues.
    more
  • Very lame app and poor costumer service over the phone Jan 18, 2020

    By Ueshole
    About two weeks ago ,I tried to create an account to enjoy the rewards ,well, its imposible. Why? I created ,then signing in ,nothing happen . Just ‘we’re sorry but we’re unable to log you in ,please try again’ . I got help over the line ,the agent was nice ,but even when he finally could create a password with my e-mail ,he never want to give it to me . Then , ill wait 24 hrs because they’re a system ‘has a problem’ okay ,let’s wait . 24 hrs goes by ,but no success trying the app or the website . A gentleman send me a gift card with 7 dollars (THANKS STARBUCKS) . Waiting the week to get the card ,registered online and enjoy the rewards ,everything that I mention before ,happens again. Is such a lame software at the website or app ,trying with iPhone 8 or galaxy s edge ,is the same . Creating another account with new e-mail ,the same . Is amazing how a company like Starbucks ,has a very poor app and nobody can tell you what’s going on . If people or companies create a platform who let costumers enjoy programs ,they should to give it maintenance. Worst is the people over the phone who doesn’t know about the website or the app. They won’t reset your account and you need to wait 24 hrs . Starbucks should have a kiosk like McDonald’s and make his service faster and easy. The app is a failure system along with the website ,PERIOD.
    more

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