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Starbucks

Starbucks

Starbucks Coffee Company

Quickly order, pay, reload your Starbucks Card and earn free drinks or food.

4.8 Ratings 5M+ Reviews 10M+ Downloads

Ratings & Reviews

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  • img Community
    When my friends and I are on the road for 6 hours or more, at least one of us has this on their phone. There’s nothing like having a good cup of coffee and a big shot of caffeine to keep you awake on the road.
    img by David
    1 year ago
  • img Expert
    1. Easy access to your Starbucks Gold card and gift cards, available at the touch of a button on mobile devices
    2. In a hurry? Skip the line! Store your favorite orders in the app and order ahead with one click
    3. View your receipt and tip your barista at a glance, all within the app

    Reviewed by Kaylin on January 15, 2019

  • App update lost some helpful features Nov 29, 2018

    By Roninsakura33
    The mobile app is so useful, however, the last update seemed to have gotten rid of some features I found helpful. For one, I don’t like that now when you go Into the history, it no longer shows the date and time of your purchase, so if you need to take a screenshot of your “receipt” it does not include the complete purchase info, which renders it less useful. It shows a receipt number, which is not useful to me, and it is inconvenient to have to screenshot both the history list AND the purchase itself. Why did you get rid of this? Why fix what wasn’t broken? Also, you have removed the date info for the Starbucks cards. It was helpful to have the info on the start dates of my cards to differentiate the cards, especially the similar ones. It used to have that info before. It also is frustrating when the app does not let you choose the store you want and sometimes suggests some faraway store. It would be helpful if it also told you reasons why you are unable to use the app - ie, store shut off mobile orders, store is closing, etc. Otherwise, you think it’s your phone or app and you waste a lot of time. I also would like that the app kept the history details for the “free” items, because just because it’s free, doesn’t mean you don’t want to record WHAT you had. But, for the most part, I like using the app.
  • Love the app but most stores are slow to make your mobile order! Dec 13, 2017

    By Cattngo
    The app is almost perfect. I wish you can customize the mobile orders a little more like put someone else’s name on it when you order for someone else. But that’s not my big gripe and why it only gets 3 stars. There are two reasons. First of all, one less start is due to store locater being slow half the time unless it happens to be your store that you note as a favorite. The 2nd reason, and it’s a big reason, is that most stores are now very slow to process your mobile order. I can expect 5-10 more minutes on top of what they estimate for you. A lot of them just say they have many drinks. Well the system should have factored that in. If you give estimated times then factor in how many drinks just got into the system. I do think many stores just don’t pay attention to the mobile orders as much. I literally see them pull the labels out for those who are at the stores ordering and let the other machine that has the mobile order sit there longer. Starbucks: If you want more people to use mobile order then have your baristas pay attention to the mobile order labels being printed. Those are your most loyal customers and don’t want to wait 10-15 minutes for their drink to be made. It defeats the whole purpose of having mobile orders!
  • Recent Visit Apr 26, 2021

    By MandiRob8
    I make frequent visits weekly to Starbucks . I look forward to my visits & Generally always experience polite staff & good service. Today not so much the case at the Triverton Rd location in Fitchburg Wi. I mobile ordered drinks & went inside to purchase a gift card. The store was empty & 1 staff was taking a break & another doing what appeared to be inventory. Went to the register and was greeted by catrina with slight irritation that she was being taken away from her inventory duties. Once given my mobile order (which wasn’t ready even though ordered 10 minutes prior to arrival) I only received half my order and mentioned I was missing something Catrina seemed irritated once again. Then asked for a small water after quickly tossing it on the counter already walking away asking if I needed anything else. Before I could resend her head was down looking at her inventory again. I replied how rude & continued to get a disgruntled reply from Catrina. I’m not sure if it was a long day? End of day? Doesn’t like her job? Or just she’s not meant for a customer service job. Either way I don’t pay a premium for coffee for rude customer service. Just thought someone should know.
  • May 28, 2021

    By SHEAVON TRENKLER
    I absolutely love how I can pre-order and then pick it up and I can even customize my drinks. I am always on the go. Sucks that the pull in pick up is not always available. I just wish I was able to get better rewards with Starbucks I spend hundreds of dollars there which you all can see my account but you won't give me the rewards starbucks credit card.
  • App is useful but not perfect Dec 8, 2020

    By Falalalalalala5432
    There’s tons of great things about the app but I’ll just say why I gave it a 4. Most of us are using the app because we want to grab and go. With that being said, it would be nice if the store information was updated more frequently. I ordered from the app because the store had drive thru pickup and in store pick up. I never do drive thru pick up because it is always so crowded, hence why I use the app. At this particular store, both options were available but when arriving there was a sign at the door saying in store was closed and to pick up mobile orders at drive thru. This pretty much makes the app useless. Please update info for store because I can always go to a different Starbucks to pickup my order. There also needs to be another method for mobile pickup. When arriving to pickup order, you have to wait for a barista to go to that area to be noticed, sometimes waiting for awhile. It’s not there fault at all, but I think there needs to be an efficient way to do this. I notice that when I mobile order ahead of time, the customers that order inside the store get their drinks first. Not sure how that adds up. The app is great though but it’s useless if some of these inefficiencies continue.
  • Jun 4, 2021

    By Gus Chan
    It's sort fast n easy to understand to purchase products from Starbucks, but it should make it as more n even simpler as possible. Esp for the non English speakers, English as a second language, ESL. So, in order to get more attraction from the customers of ESL, it should make it with more symbols or icons of ordering or redeeming rewards instead of whole bunch of reading of English. Also, it should be counted per each item while claiming the rewards. It's better to count n base on it costs.
  • Amazing And Easy Sep 20, 2020

    By Vinn08
    I order on here very often and have for most of the Summer and it is so easy. You just order from the app and then pick up at the Starbucks near you. You don’t have to wait in line to order and instead get a separate line which moves quickly because everyone is picking up. I absolutely love Starbucks and I am obsessed with their refreshers and frappucinos. Overall, the app was well thought out and if something isn’t available I’ve learned all you do is call the store and ask if they have it and they’ll make it available on the app quick. I love the experience and the stars you earn. I end up having enough stars for a breakfast from the bakery the next time I get Starbucks. Thank you for doing such an amazing job and I plan on continuing to go to Starbucks in the future. Please don’t hate on the app. I haven’t had a bad experience and I’m convinced most of you are trolls. I hope this gets to Starbucks customer service because I truly do love the app and Starbucks as a whole. I can’t thank you enough for the quick and easy drinks almost every morning this past Summer!!! Five stars and absolutely amazing!!!
  • Needs Update after Removing Clover®️ Machines May 20, 2020

    By UtahRugbyGuy
    Update ✭ ✭ ✭ : Originally gave 5-stars but there needs to be an option to order pour-overs specifically. Since all remaining stores removed Clover machines, whenever I order my Featured Dark roast with shots after 11 am, 70% of the time, baristas don’t know that they need to do a pour-over. So I get there and they say they used pre-brewed Pikes or bitter medium roast from the container and I just spent a whopping $8 - $12 (dep on # of xtra shots) on a coffee I DIDN’T ORDER and they have to dump it and remake it as a pour-over, wasting their time, my time, coffee, etc. So please, there used to be an option to order, let’s say, Verona using the Clover®️ and I could add everything I wanted. But Clover’s are all gone now. So just replace that feature with us being able to select the roast we want as a pour-over so the baristas don’t get confused. It’s such a waste of time. Original Review ✭ ✭ ✭ ✭ ✭ Very close to perfect app for my coffee habit. Love ordering ahead or even in the store ordering from app. I feel like there were one or two things I would have suggested changing or adding but I can’t think of it right now :)
  • App update lost some helpful features Nov 29, 2018

    By Roninsakura33
    The mobile app is so useful, however, the last update seemed to have gotten rid of some features I found helpful. For one, I don’t like that now when you go Into the history, it no longer shows the date and time of your purchase, so if you need to take a screenshot of your “receipt” it does not include the complete purchase info, which renders it less useful. It shows a receipt number, which is not useful to me, and it is inconvenient to have to screenshot both the history list AND the purchase itself. Why did you get rid of this? Why fix what wasn’t broken? Also, you have removed the date info for the Starbucks cards. It was helpful to have the info on the start dates of my cards to differentiate the cards, especially the similar ones. It used to have that info before. It also is frustrating when the app does not let you choose the store you want and sometimes suggests some faraway store. It would be helpful if it also told you reasons why you are unable to use the app - ie, store shut off mobile orders, store is closing, etc. Otherwise, you think it’s your phone or app and you waste a lot of time. I also would like that the app kept the history details for the “free” items, because just because it’s free, doesn’t mean you don’t want to record WHAT you had. But, for the most part, I like using the app.
  • Love the app but most stores are slow to make your mobile order! Dec 13, 2017

    By Cattngo
    The app is almost perfect. I wish you can customize the mobile orders a little more like put someone else’s name on it when you order for someone else. But that’s not my big gripe and why it only gets 3 stars. There are two reasons. First of all, one less start is due to store locater being slow half the time unless it happens to be your store that you note as a favorite. The 2nd reason, and it’s a big reason, is that most stores are now very slow to process your mobile order. I can expect 5-10 more minutes on top of what they estimate for you. A lot of them just say they have many drinks. Well the system should have factored that in. If you give estimated times then factor in how many drinks just got into the system. I do think many stores just don’t pay attention to the mobile orders as much. I literally see them pull the labels out for those who are at the stores ordering and let the other machine that has the mobile order sit there longer. Starbucks: If you want more people to use mobile order then have your baristas pay attention to the mobile order labels being printed. Those are your most loyal customers and don’t want to wait 10-15 minutes for their drink to be made. It defeats the whole purpose of having mobile orders!
  • Recent Visit Apr 26, 2021

    By MandiRob8
    I make frequent visits weekly to Starbucks . I look forward to my visits & Generally always experience polite staff & good service. Today not so much the case at the Triverton Rd location in Fitchburg Wi. I mobile ordered drinks & went inside to purchase a gift card. The store was empty & 1 staff was taking a break & another doing what appeared to be inventory. Went to the register and was greeted by catrina with slight irritation that she was being taken away from her inventory duties. Once given my mobile order (which wasn’t ready even though ordered 10 minutes prior to arrival) I only received half my order and mentioned I was missing something Catrina seemed irritated once again. Then asked for a small water after quickly tossing it on the counter already walking away asking if I needed anything else. Before I could resend her head was down looking at her inventory again. I replied how rude & continued to get a disgruntled reply from Catrina. I’m not sure if it was a long day? End of day? Doesn’t like her job? Or just she’s not meant for a customer service job. Either way I don’t pay a premium for coffee for rude customer service. Just thought someone should know.
  • May 28, 2021

    By SHEAVON TRENKLER
    I absolutely love how I can pre-order and then pick it up and I can even customize my drinks. I am always on the go. Sucks that the pull in pick up is not always available. I just wish I was able to get better rewards with Starbucks I spend hundreds of dollars there which you all can see my account but you won't give me the rewards starbucks credit card.
  • App is useful but not perfect Dec 8, 2020

    By Falalalalalala5432
    There’s tons of great things about the app but I’ll just say why I gave it a 4. Most of us are using the app because we want to grab and go. With that being said, it would be nice if the store information was updated more frequently. I ordered from the app because the store had drive thru pickup and in store pick up. I never do drive thru pick up because it is always so crowded, hence why I use the app. At this particular store, both options were available but when arriving there was a sign at the door saying in store was closed and to pick up mobile orders at drive thru. This pretty much makes the app useless. Please update info for store because I can always go to a different Starbucks to pickup my order. There also needs to be another method for mobile pickup. When arriving to pickup order, you have to wait for a barista to go to that area to be noticed, sometimes waiting for awhile. It’s not there fault at all, but I think there needs to be an efficient way to do this. I notice that when I mobile order ahead of time, the customers that order inside the store get their drinks first. Not sure how that adds up. The app is great though but it’s useless if some of these inefficiencies continue.
  • Jun 4, 2021

    By Gus Chan
    It's sort fast n easy to understand to purchase products from Starbucks, but it should make it as more n even simpler as possible. Esp for the non English speakers, English as a second language, ESL. So, in order to get more attraction from the customers of ESL, it should make it with more symbols or icons of ordering or redeeming rewards instead of whole bunch of reading of English. Also, it should be counted per each item while claiming the rewards. It's better to count n base on it costs.
  • Amazing And Easy Sep 20, 2020

    By Vinn08
    I order on here very often and have for most of the Summer and it is so easy. You just order from the app and then pick up at the Starbucks near you. You don’t have to wait in line to order and instead get a separate line which moves quickly because everyone is picking up. I absolutely love Starbucks and I am obsessed with their refreshers and frappucinos. Overall, the app was well thought out and if something isn’t available I’ve learned all you do is call the store and ask if they have it and they’ll make it available on the app quick. I love the experience and the stars you earn. I end up having enough stars for a breakfast from the bakery the next time I get Starbucks. Thank you for doing such an amazing job and I plan on continuing to go to Starbucks in the future. Please don’t hate on the app. I haven’t had a bad experience and I’m convinced most of you are trolls. I hope this gets to Starbucks customer service because I truly do love the app and Starbucks as a whole. I can’t thank you enough for the quick and easy drinks almost every morning this past Summer!!! Five stars and absolutely amazing!!!
  • Needs Update after Removing Clover®️ Machines May 20, 2020

    By UtahRugbyGuy
    Update ✭ ✭ ✭ : Originally gave 5-stars but there needs to be an option to order pour-overs specifically. Since all remaining stores removed Clover machines, whenever I order my Featured Dark roast with shots after 11 am, 70% of the time, baristas don’t know that they need to do a pour-over. So I get there and they say they used pre-brewed Pikes or bitter medium roast from the container and I just spent a whopping $8 - $12 (dep on # of xtra shots) on a coffee I DIDN’T ORDER and they have to dump it and remake it as a pour-over, wasting their time, my time, coffee, etc. So please, there used to be an option to order, let’s say, Verona using the Clover®️ and I could add everything I wanted. But Clover’s are all gone now. So just replace that feature with us being able to select the roast we want as a pour-over so the baristas don’t get confused. It’s such a waste of time. Original Review ✭ ✭ ✭ ✭ ✭ Very close to perfect app for my coffee habit. Love ordering ahead or even in the store ordering from app. I feel like there were one or two things I would have suggested changing or adding but I can’t think of it right now :)
  • Okay but not perfect Jan 28, 2021

    By xXxXXxJO..xXxXx
    I love mobile ordering. I love that I can place an order from home, have it ready by the time I reach the store, and leave with minimal exposure. I'm mildly annoyed by how the app intentionally hinders itself when you don't share your location. I'm an adult, I know how to choose where I want to pick up from, and I don't need you to patronizingly tell me, "are you sure you want to order? Looks like you're too far away from the store!" Shoo, Big Brother. I really love and really appreciate that Starbucks is going the extra mile by closing stores to sanitize everything to the nines after reported COVID cases. Can you guys take a suggestion, though? Is it possible to mark stores that are closed on the app? To me, closing off mobile ordering and giving a message that "a barista here will be willing to take your order in person" means to me that the store is still open. I've TWICE now driven all the way to Starbucks only to find the location closed at 7 or 8 in the morning. Meanwhile the hours on the app, the website, and the oft-neglected location Facebook show that it's currently "open". Please please please, I'm begging, please make it so that the app can be a real-time reflection of stores that are *actually* open.
  • Jun 7, 2021

    By Desiree Sessoms
    I love the Starbucks app because it is so convenient to order my coffee from home and have it ready for me just the way I like it when I arrive. However, it saddens me that the delicious oatmilk is not an option on the app. Now I know not all locations offer oatmilk, but for the ones that do, they should put it in the app. Will give 5 stars when this is updated! Still love yall
  • Jun 20, 2021

    By Freida
    Nearly impossible to select the right location. I could be directly in front of one store, and the "nearby" locator will default to a location on the other side of town. Most towns have multiple stores, many on the same main road and sometimes in the same complex. You can't cancel either, so the options are to go far out of your way for coffee or just eat the cost, all because they refuse to have the app show the actual nearest location.
  • Jun 13, 2021

    By Jessica Struzik
    I used to go to starbucks multiple times a week. I installed this app thinking it would help keep orders straight, since i often pick something up for a friend. I paid with my paypal debit card through the app. For some reason it took $25 for a gift card instead of just paying for the order. I called for a refund the next morning. I have been waiting weeks at this point. I quit going to starbucks completely because i am so irritated. This app sucks!
  • Jun 5, 2021

    By Rhonda Baggett
    I am experiencing the same issue as others with the 'Share Location'. I have had this app for years and it hasnt been working for about a week. This is the 2nd time I have had this issue. I have uninstalled amd re-installed and it still doesn't work. I know I can order via drive thru but the mobile app has spoiled me. Please fix. Thanks.
  • Jun 1, 2021

    By Steven Huh
    This app won't tell you if store you've picked has "turned off" app orders, and has randomly given your order to another location. Like, " Attention, your order is being readied some really inconvenient place far from where you expected, so tee hee, have a nice day!" Refund for such an order or a second thought 60 second delay before order goes through? Come on, whaddaya think we are, some smart savvy Silicon Valley app for a multimillion (nearing billion) dollar franchise? Puleeze, I'm too sexy
  • Needs more options like unsweetened and sugar free May 6, 2018

    By Secrete fan
    I wish I could like the app more. It’s great that everyone at the office can place their order and then one person pick it up. The issue is that in this day and age with so many people being diabetic and others doing Keto you sugar free or unsweetened options are severely lacking. For example chai tea has no sugars or carbs naturally. The chai “syrup” that is used in the chai drinks and fraps does. There needs to be an unsweetened option or an option in the app to have tea bags used instead. The same goes for the coconut milk and almond milk. There needs to be unsweetened options in the app. My office use to do Starbucks runs multiple times a week but we don’t anymore because too many people can’t place an order online through the app as sugar free, unsweetened, and Keto options are not readily available. If they want a chai latte they have to go in to order it and asked for it to be made with tea bags. Also need a way to report that the drink you ordered online, and picked up is wrong. This is another reason we stopped our Starbucks runs is that one person would pick up the orders for everyone and not know if something was wrong. I ordered a pink drink but what I got didn’t have any coconut milk in it. I took a picture of the drink, label, and order to prove it but couldn’t do anything about it while I was at work.
  • Jun 11, 2021

    By Abram Maldonado
    Ordering online is a wonderful thing, of only this app could do it. Every attempt at online ordering is met with the same response of "Oops something went wrong on our end, things should be back to normal soon", after months I dont expect it to ever be fixed at this point when the online help says to just log in on the website through Chrome or Samsung Internet and order online there- then what's the point of the app.
  • Very lame app and poor costumer service over the phone Jan 18, 2020

    By Ueshole
    About two weeks ago ,I tried to create an account to enjoy the rewards ,well, its imposible. Why? I created ,then signing in ,nothing happen . Just ‘we’re sorry but we’re unable to log you in ,please try again’ . I got help over the line ,the agent was nice ,but even when he finally could create a password with my e-mail ,he never want to give it to me . Then , ill wait 24 hrs because they’re a system ‘has a problem’ okay ,let’s wait . 24 hrs goes by ,but no success trying the app or the website . A gentleman send me a gift card with 7 dollars (THANKS STARBUCKS) . Waiting the week to get the card ,registered online and enjoy the rewards ,everything that I mention before ,happens again. Is such a lame software at the website or app ,trying with iPhone 8 or galaxy s edge ,is the same . Creating another account with new e-mail ,the same . Is amazing how a company like Starbucks ,has a very poor app and nobody can tell you what’s going on . If people or companies create a platform who let costumers enjoy programs ,they should to give it maintenance. Worst is the people over the phone who doesn’t know about the website or the app. They won’t reset your account and you need to wait 24 hrs . Starbucks should have a kiosk like McDonald’s and make his service faster and easy. The app is a failure system along with the website ,PERIOD.
  • May 24, 2021

    By Emily
    I'm loving the offers but the ordering feature is broken. EVERY store I check says Not Available now. Nobody will take call-in orders either. Please fix the ordering feature! And now offers are not redeeming, so frustrating! I made the purchases through the app and my account, just like every time. But the promised 125 & 50 stars were not applied. Defeats the purpose of the whole app!!
  • Jun 19, 2021

    By Arif Mir
    The app is nicely laid out, but you can't use it to order ahead at all stores. Also, only corporate stores let you collect points, not any of the franchise stores. Total disappointment when it comes to this. While other apps let you order on your phone, this app does not.
  • Jun 22, 2021

    By Sharon Mararac
    It's been working great, until 2 days ago. My app does not work, doesnt recognize my login credentials so it's useless. No one to contact, have I lost all my rewards? I deleted the app and re-added it, restarted my phone, nothing works!
  • img Community
    When my friends and I are on the road for 6 hours or more, at least one of us has this on their phone. There’s nothing like having a good cup of coffee and a big shot of caffeine to keep you awake on the road.
    img by David
    1 year ago
  • img Expert
    1. Easy access to your Starbucks Gold card and gift cards, available at the touch of a button on mobile devices
    2. In a hurry? Skip the line! Store your favorite orders in the app and order ahead with one click
    3. View your receipt and tip your barista at a glance, all within the app

    Reviewed by Kaylin on January 15, 2019

  • Recent Visit Apr 26, 2021

    By MandiRob8
    I make frequent visits weekly to Starbucks . I look forward to my visits & Generally always experience polite staff & good service. Today not so much the case at the Triverton Rd location in Fitchburg Wi. I mobile ordered drinks & went inside to purchase a gift card. The store was empty & 1 staff was taking a break & another doing what appeared to be inventory. Went to the register and was greeted by catrina with slight irritation that she was being taken away from her inventory duties. Once given my mobile order (which wasn’t ready even though ordered 10 minutes prior to arrival) I only received half my order and mentioned I was missing something Catrina seemed irritated once again. Then asked for a small water after quickly tossing it on the counter already walking away asking if I needed anything else. Before I could resend her head was down looking at her inventory again. I replied how rude & continued to get a disgruntled reply from Catrina. I’m not sure if it was a long day? End of day? Doesn’t like her job? Or just she’s not meant for a customer service job. Either way I don’t pay a premium for coffee for rude customer service. Just thought someone should know.
  • Jun 4, 2021

    By Gus Chan
    It's sort fast n easy to understand to purchase products from Starbucks, but it should make it as more n even simpler as possible. Esp for the non English speakers, English as a second language, ESL. So, in order to get more attraction from the customers of ESL, it should make it with more symbols or icons of ordering or redeeming rewards instead of whole bunch of reading of English. Also, it should be counted per each item while claiming the rewards. It's better to count n base on it costs.
  • Amazing And Easy Sep 20, 2020

    By Vinn08
    I order on here very often and have for most of the Summer and it is so easy. You just order from the app and then pick up at the Starbucks near you. You don’t have to wait in line to order and instead get a separate line which moves quickly because everyone is picking up. I absolutely love Starbucks and I am obsessed with their refreshers and frappucinos. Overall, the app was well thought out and if something isn’t available I’ve learned all you do is call the store and ask if they have it and they’ll make it available on the app quick. I love the experience and the stars you earn. I end up having enough stars for a breakfast from the bakery the next time I get Starbucks. Thank you for doing such an amazing job and I plan on continuing to go to Starbucks in the future. Please don’t hate on the app. I haven’t had a bad experience and I’m convinced most of you are trolls. I hope this gets to Starbucks customer service because I truly do love the app and Starbucks as a whole. I can’t thank you enough for the quick and easy drinks almost every morning this past Summer!!! Five stars and absolutely amazing!!!
  • Needs Update after Removing Clover®️ Machines May 20, 2020

    By UtahRugbyGuy
    Update ✭ ✭ ✭ : Originally gave 5-stars but there needs to be an option to order pour-overs specifically. Since all remaining stores removed Clover machines, whenever I order my Featured Dark roast with shots after 11 am, 70% of the time, baristas don’t know that they need to do a pour-over. So I get there and they say they used pre-brewed Pikes or bitter medium roast from the container and I just spent a whopping $8 - $12 (dep on # of xtra shots) on a coffee I DIDN’T ORDER and they have to dump it and remake it as a pour-over, wasting their time, my time, coffee, etc. So please, there used to be an option to order, let’s say, Verona using the Clover®️ and I could add everything I wanted. But Clover’s are all gone now. So just replace that feature with us being able to select the roast we want as a pour-over so the baristas don’t get confused. It’s such a waste of time. Original Review ✭ ✭ ✭ ✭ ✭ Very close to perfect app for my coffee habit. Love ordering ahead or even in the store ordering from app. I feel like there were one or two things I would have suggested changing or adding but I can’t think of it right now :)
  • Update fixed nothing Jul 24, 2018

    By Teenmom12345
    I had high hopes that Starbucks would fix their mistakes when this update came out, but I was disappointed. The layout is still horrible. I dislike that the photos of items are huge, but the area you have to touch to choose an item is tiny. Then, when you touch it, there is a significant lag, where you can’t tell if the item is added, and the only indication is a tiny number on the bottom right. To add a second item you have to notice the tiny x at the top right and touch it. Then there are too many redundant acknowledgements when ordering. One out of ever four times I mobile order, I end up waiting a long time and finally asking about my order, only to find out the long pause before the final acknowledgement combined with the fact the final ack button is a black bar at the bottom, causes me to fail to order. Really, agreeing to pay should be the last thing I have to do. The app even has my GPS location so it knows I went to the store and waited 12 mins while it refused to send in my order because it is afraid I might go to the wrong store.
  • Jun 2, 2021

    By Leigh Fourroux
    Everytime I see the drive thru line start to back up into the street and I pull into the parking lot, walk in and out because I ordered ahead on my app... I tend to smirk at all those poor souls who are wasting their time waiting in line! Lol. Love this app and the endless ways to collect more 🌟 🤩🤩🤩
  • Starbucks is my treat to myself! Dec 1, 2017

    By Tunes the Driving Cat
    I enjoy a Trente sized Green Iced Tea. I don’t have any pumps of sweetener and no water. I try to get the maximum benefits of the undiluted Green Tea for weight loss and anti-oxidants. I am a Gold member and drink my first Green Tea at the store. Then I take advantage of the free refill to enjoy the rest of the day!! The Starbucks employees are so friendly and go above and beyond to make sure your meals are just right. I love the new turkey sandwich for the Thanksgiving and holiday timeframe. It even has cranberries and some stuffing inside! Totally delicious!! I have tried almost all of the breakfast (anytime) sandwiches and their other warmed sandwich variety. Just had a grilled cheese sandwich after visiting a store that was sold out of every other warm sandwich. To say the least, I was craving a few of my favorites, but the grilled cheese was very tasty and loaded with cheese!! I am not a big coffee drinker. However, that goes to show you that Starbucks is not just about coffee flavored beverages!! Download the Starbucks app and join the rewards program. The benefits are more than worth it by earning free beverages, food or their out of this world desserts!!
  • Muir Station Martinez Ca. Apr 15, 2021

    By The Spellmans
    Hello: I have been doing she’s a Martinez Muir station Starbucks for a majority of my adult life this is by far my favorite Starbucks. I can’t say this about every merchant I’ve been to but for some reason this Starbucks has the best stuff from morning to evening. I go in there first thing in the morning; all of the morning people are so pleasant friendly, caring, giving, and wonderful. Not once has anyone ever been rude to me my husband or my son. The evening people they are all just as wonderful as we all know in retail or any other type of business all the strong people usually work in the morning but for this place the evening people are just as wonderful I have never had a bad encounter with anyone from the Starbucks. That says a lot because the type of work they do they’re in countering all types of people through this pandemic and it can take a toll on you. If I had money to give each and everyone of them a gift I would but letting them know that I appreciate them all very much. I just want to thank them for taking care of me, my husband, and my son. Kaye, Calvin & Calvin Jr.
  • Love ordering ahead Mar 12, 2021

    By Sam Broulik
    I adore being able to order ahead, I time my order so it’s always ready when I get there. The I choose when I see the length of the drive the line to go inside and pick up or grab it thru the drive thru. It makes me happy when things flow nice like that. My only sort of complaint is only a partial complaint because I do still appreciate it. The stars to dollars spent ratio....earning 1 star per one dollar spent and 150 stars to get a free drink. I do however always preload money to the app to scan and pay so i get 2stars per 1 dollar spent. This is my qualm- I spend $8.43 for my preferred drink at least once per day m-f and I earn a free drink every weekish. I enjoy the free drink but the realization that I had to spend $75/ at 2 stars per or $150 at the normal rate to get a free coffee is insane! Maybe it’s just me but I don’t realize how much I spend on coffee until I redeem my stars and it hits me. Maybe a different type or additional loyalty bonus would be nice. Love love love my coffee everyday though... venti cafe vanilla Frappuccino, no whip, triple shot affagatto style
  • Favorite mobile ordering app!! Nov 11, 2020

    By Bethie 💗
    Mobile ordering is such a frustrating & confusing experience with most establishments, but the Starbucks app is my all time favorite!! Not only is the app easy to navigate, the options are almost as endless as if you were ordering in person. You can easily rack up rewards from ordering or scanning your purchase from the app. They also have special offers and games for stars/free rewards without any purchase whatsoever. If you have a regular order like I do, they sometimes save it for easy access on the first page you open the app to. I also load money onto gift cards through the app for double stars, and it automatically selects the gift card I use for me at checkout. The staff is so quick to make my order as well. They could have cars wrapped around the building, and I would go inside to pick mine up a minute after ordering through the app & get it immediately. Whether you like coffee or tea or even just cake pops, it’s definitely worth a download!!
  • May 28, 2021

    By SHEAVON TRENKLER
    I absolutely love how I can pre-order and then pick it up and I can even customize my drinks. I am always on the go. Sucks that the pull in pick up is not always available. I just wish I was able to get better rewards with Starbucks I spend hundreds of dollars there which you all can see my account but you won't give me the rewards starbucks credit card.
  • App is useful but not perfect Dec 8, 2020

    By Falalalalalala5432
    There’s tons of great things about the app but I’ll just say why I gave it a 4. Most of us are using the app because we want to grab and go. With that being said, it would be nice if the store information was updated more frequently. I ordered from the app because the store had drive thru pickup and in store pick up. I never do drive thru pick up because it is always so crowded, hence why I use the app. At this particular store, both options were available but when arriving there was a sign at the door saying in store was closed and to pick up mobile orders at drive thru. This pretty much makes the app useless. Please update info for store because I can always go to a different Starbucks to pickup my order. There also needs to be another method for mobile pickup. When arriving to pickup order, you have to wait for a barista to go to that area to be noticed, sometimes waiting for awhile. It’s not there fault at all, but I think there needs to be an efficient way to do this. I notice that when I mobile order ahead of time, the customers that order inside the store get their drinks first. Not sure how that adds up. The app is great though but it’s useless if some of these inefficiencies continue.
  • Jun 7, 2021

    By Desiree Sessoms
    I love the Starbucks app because it is so convenient to order my coffee from home and have it ready for me just the way I like it when I arrive. However, it saddens me that the delicious oatmilk is not an option on the app. Now I know not all locations offer oatmilk, but for the ones that do, they should put it in the app. Will give 5 stars when this is updated! Still love yall
  • Starbucks app and rewards program . Sep 4, 2017

    By StarbuckHappy
    I love the app for most part but it gets frozen or does not always update the purchase at times. Bonus reward is great for most part, only I feel I don't get offers based on my purchase but they want to sell. I have never received any offers to purchase teavana teas which is what I buy most often . I also buy other beverages such as latte, cappuccinos and frappes. I have not gotten any offers for that also . I don't like the fact some offer are time constraint related especially if it before 11am or between 11am to 2 pm. Due to work not possible to get starsbucks between that time or even stop over at one in morning if running late. Also they keep sending me the same offers over and over again of which I don't care of which combo of warm sandwich , protein box and a breakfast sandwich. If I don't use a offer , I don't receive a offer next week so I don't get bonus stars for two weeks. I love to receive the offers based on what I buy , bakery items only offers, teavana teas only offers and breakfast sandwichs only offer and also any purchase offers are good too. I can also deal with any bevearage purchase offers also.
  • Works great on iPhone but not on Apple Watch Dec 30, 2017

    By Nurno
    The app is exceptional at what it advertises to do. I’ve been using it for years and it doesn’t give issues often, at least not often enough to remember. The watch counterpart needs a lot of work though and it saddens me because I like what the Watch app is setting out to do. The problem is the Watch doesn’t accurately update its information regarding your balance in your card or you star total on your rewards. It appears to rely on your phone to do that, so you need to open your phone app to have the Watch refresh and update its info—which defeats the purpose of the Watch! If that wasn’t bad enough, it’s bloody slow at updating as well which makes the experience more cumbersome. Overall, I love the idea of the Watch being able to do everything, from paying with it, to updating its information, reloading from right there, to even having the complication in your watch face to see how your rewards are doing and your balance. I’m still giving it four stars because the iPhone version works great and for most that’s enough but it’s still sad that the other version seems to be ignored from the devs.
  • May 30, 2021

    By jamie m
    I wish I could put in an order in the cart hours before the location opened & it would stay there instead of deleting my cart after an hour or so. Would be 5 stars if the app would let us all do that! I work overnight shifts so I like to get sbux early right when they open instead of deciding what I want after the fact 💗! Also changing the size options shouldn't delete all modifications 😭💔 that doesn't really make sense considering there is a 'reset to standard' button.
  • Recent woes with the app Sep 20, 2017

    By Momofmydomain
    Starting with the positive, I love the rewards program and the free item notification visible when I open the app. I love mobile ordering and the ability to identify the closest location when I'm ready to submit an order. The woes begin here. Recently I attempt to put in a mobile order and get a message that the store I have selected is out of stock on the items I have chosen so I walk in and order the exact items it said were not available at that store. Today I got a message that this store could not accept mobile orders and walked in to ask why and they said they had been getting them even in the prior few minutes but many people complain about the mobile ordering not working right. Then it looks fine but when I get to the register and click on the pay button it just sits there. I have money on the app but cannot access it and have to return to my car for cash. So frustrated with the app right now. Further, if you want any customization to the order it is definitely not easy or intuitive. Keep working at it developers. We love the concept but the experience leaves something to be desired.
  • Super convenient app, just have some suggestions Feb 26, 2019

    By UUSOD
    Love this app but I have suggestions to change for the better. 1) When loading multiple gift cards, the amount doesn’t go into a “pool” of what you have on your account already. Pretty annoying honestly cuz there was a point where I had a dollar on one, 12 cents on another, and then money loaded already on my account. Had to scan 3 times because of this. Not a major inconvenience but I just feel like this could be betters. 2) Along the lines of that same issue, now I can’t edit those gift cards that I’ve used up to delete them so I have about 8 cards with no money on them. Once again just an annoyance I have since I use this app all the time. 3) Ya’ll took away the week to use the reward for your birthday down to 24 hrs. Also you have limited to being able to use any rewards to Starbucks specified locations. I use the Starbucks that happens to be at the Marriott in SLC since it’s right next to my school. Would be way nice if I could claim my rewards at that location since I spend majority of my money there and happens to be my most convenient location.
  • Love the app, but tired of all my fave drinks being taken away!! Jul 21, 2020

    By Instrument Seller
    Love the app and the service for the most part is outstanding!! Just wonder how much longer I’m going to use the app, or go to Starbucks at all?! We used to visit Starbucks on a daily basis, now it’s maybe once a week, and sometimes not at all, and that’s just because my favorite drinks keep getting taken away!!!! It started a couple of summers ago with the cool lime refresher, which was my family’s year round all time favorite drink!! We tried to find another refresher, but none compared!!! There wasn’t another drink even close!! We switched to the hot citrus defender tea, and it’s gone!! We finally settled on white tea lemonade, and now that’s gone too??!! What gives?! What’s more basic than white tea?! We’re running out of things to drink!!! PLEASE bring back just ONE of our favorites!!! There are plenty of over sweet fruity drinks, cold drinks laden with coconut milk, but nothing anymore that’s just light and refreshing-cool lime, white tea lemonade. . . I can’t believe we are the only ones that crave something a little simpler and lighter. . .just tired of going and paying high prices for drinks I don’t really like. . .
  • Removed drive-through symbol on map for stores. May 13, 2018

    By Jankun2
    When they forced the update on this app, all the stores that had a drive-through now no longer have the car symbol to indicate it has a drive-through. You must now while driving, tap filter, tap drive-through, tap show stores before it will show you only the stores that have drive-through‘s. They took a fully functioning app and made it into a “I’m going to get into a car accident “app. They also made it so that it shows you all your previous stores while looking at the map. No matter how far away those stores are. How about showing me the closest stores since that’s where I’m located. If you want to see the closest stores, you have to scroll at which point the map is no longer visible. They took a fully functioning app and managed to completely screw up the user interface to make it where I would rather just pull into any other coffee shop I see with a drive-through rather than find a Starbucks. This has to be one of the dumbest updates to an app I have ever seen. They basically make it so you cannot find stores.
  • App update lost some helpful features Nov 29, 2018

    By Roninsakura33
    The mobile app is so useful, however, the last update seemed to have gotten rid of some features I found helpful. For one, I don’t like that now when you go Into the history, it no longer shows the date and time of your purchase, so if you need to take a screenshot of your “receipt” it does not include the complete purchase info, which renders it less useful. It shows a receipt number, which is not useful to me, and it is inconvenient to have to screenshot both the history list AND the purchase itself. Why did you get rid of this? Why fix what wasn’t broken? Also, you have removed the date info for the Starbucks cards. It was helpful to have the info on the start dates of my cards to differentiate the cards, especially the similar ones. It used to have that info before. It also is frustrating when the app does not let you choose the store you want and sometimes suggests some faraway store. It would be helpful if it also told you reasons why you are unable to use the app - ie, store shut off mobile orders, store is closing, etc. Otherwise, you think it’s your phone or app and you waste a lot of time. I also would like that the app kept the history details for the “free” items, because just because it’s free, doesn’t mean you don’t want to record WHAT you had. But, for the most part, I like using the app.
  • Love the app but most stores are slow to make your mobile order! Dec 13, 2017

    By Cattngo
    The app is almost perfect. I wish you can customize the mobile orders a little more like put someone else’s name on it when you order for someone else. But that’s not my big gripe and why it only gets 3 stars. There are two reasons. First of all, one less start is due to store locater being slow half the time unless it happens to be your store that you note as a favorite. The 2nd reason, and it’s a big reason, is that most stores are now very slow to process your mobile order. I can expect 5-10 more minutes on top of what they estimate for you. A lot of them just say they have many drinks. Well the system should have factored that in. If you give estimated times then factor in how many drinks just got into the system. I do think many stores just don’t pay attention to the mobile orders as much. I literally see them pull the labels out for those who are at the stores ordering and let the other machine that has the mobile order sit there longer. Starbucks: If you want more people to use mobile order then have your baristas pay attention to the mobile order labels being printed. Those are your most loyal customers and don’t want to wait 10-15 minutes for their drink to be made. It defeats the whole purpose of having mobile orders!
  • Okay but not perfect Jan 28, 2021

    By xXxXXxJO..xXxXx
    I love mobile ordering. I love that I can place an order from home, have it ready by the time I reach the store, and leave with minimal exposure. I'm mildly annoyed by how the app intentionally hinders itself when you don't share your location. I'm an adult, I know how to choose where I want to pick up from, and I don't need you to patronizingly tell me, "are you sure you want to order? Looks like you're too far away from the store!" Shoo, Big Brother. I really love and really appreciate that Starbucks is going the extra mile by closing stores to sanitize everything to the nines after reported COVID cases. Can you guys take a suggestion, though? Is it possible to mark stores that are closed on the app? To me, closing off mobile ordering and giving a message that "a barista here will be willing to take your order in person" means to me that the store is still open. I've TWICE now driven all the way to Starbucks only to find the location closed at 7 or 8 in the morning. Meanwhile the hours on the app, the website, and the oft-neglected location Facebook show that it's currently "open". Please please please, I'm begging, please make it so that the app can be a real-time reflection of stores that are *actually* open.
  • Reloading the Card Needs to be Optional May 3, 2019

    By Tequila.97
    I would actually choose Starbucks so much more frequently if I was able to pay the total amount of my order instead of having to reload a minimum of $10 every time I order. Which I didn’t even know it was $10, I thought it was $15 because the lowest minimum of $10 isn’t the prompted amount. I want to be able to pay my order total- not give you my money like an ATM at a bank so you can use it at your free will until or if I ever order again. There’s no reason we should not be able to do pay as you go! Every Starbucks near my house and my job are high volume. I have to order on the app to ensure I won’t be late- regardless of how early or how much time I have. Wait time estimations are unreliable, using the app is so much faster and easier, however, I very rarely do because of the lack of pay as you go feature. I almost always choose competitors such as local shops, convenience stores, or Dunkin Donuts because I know I can be in and out of these places, unlike Starbucks. Ive ordered in Starbucks and waited on average 10 mins every time and that doesn’t even include the very busy days. You are taking away an added convenience and because of it losing potential sales!
  • May 26, 2021

    By donesha cotton
    My only issue is it doesn't properlyshow the location I frequent and keep them saved. It sent my order to the wrong location and I don't have time to get it. I hope they can fix this before it becomes a bigger issue for me. Also they need to add the options to have drizzle inside around the cup option on ordering menu
  • Jun 5, 2021

    By Genna L Braun
    It would be nice to have the nutritional facts to be updated when removing ingredients or modifying a beverage. For example, I like to drink the salted caramel cream cold brew. But I remove all caramel & substitute it with sugar-free vanilla. Once I do that, the nutrition count does not update itself so I'm unable to keep track of what I'm actually drinking.
  • Inconsiderate controls May 27, 2021

    By MrsBritt
    Starbucks really was not thinking when they designed this particular application on the scan function. You need to redo it-Individuals should absolutely retain control of how bright a screen can be made and yet the Starbucks application automatically takes it all the way up to 100% anytime you touch the Scan button. This is particularly uncomfortable if you are looking at your application and you hit that button and you happen to have a light sensitive disorder- this is agony. I realize why Starbucks did this -so that it’s easier to scan it in store- but there was no actual *reason* to do it. Every person who owns a smart phone should know at this point how to raise the brightness on their own. In addition, earning stars is not consistent. I ordered a latte every day of the week and have managed to never get 80 stars when they run that particular promotion because there is some sort of a glitch there. I doubt I’ll continue using the application after this simply because stars are too hard to gain. As I’ve had a scan on the application every time because it’s taking the money out of the Starbucks account to pay for it, there ought to be the expected Stars for it too.
  • At least it supports Apple Wallet Feb 3, 2018

    By Yuumoushin
    The app is okay. I only really use it to see how many stars I have and to reload my card. My primary interface with the entire ecosystem and purchase experience is via the Apple Wallet card (so the support for that is good). If I could also use another means to complete a mobile order, I would. I still has several issues. It doesn’t refresh my balance. I have to go into Apple Wallet to see that. Very odd. I also think that any challenges and games to incentivize more visits should happen in the app, versus today, which requires a separate login in a web browser. Other issues are really around how busy the interface is and how many steps it takes to actually order something. Seeing people in line realizing they need to add money and then just paying by card directly shows you how the design is more of an interference to the process. Another thing is the mobile ordering process. I would love to have a shortcut order for mobile so I don’t have to confirm via multiple steps every time - yes, I know the distance of my store relative to my position so I don’t need a reminder or a warning.
  • Less Care, Rushed Drinks Jun 24, 2019

    By JennyStarbucks
    I’ve noticed lately that drinks being made with a rushed demeanor instead of how baristas used to be trained...which was putting care and effort into making drinks. I live in an area (San Jose) where I am able to visit several different Starbucks throughout the week when I’m out and about. So, this review is not regarding one Starbucks in particular; I’ve seen a change in the quality of training baristas. For example, I have recently taken a like to the iced matcha green tea latte. No matter which Starbucks I’ve ordered that drink from in San Jose, the drink is made with too much ice, which fills up 3/4 of the cup when I’m done drinking the drink. I’ve requested light ice many a times. When I’ve done this, the drink isn’t filled up to the top. When I’ve questioned this concern to baristas, I’ve had different responses...from, “It’s due to the foam from being shaken” to “We aren’t allowed to fill the drink to the top.” This frustration has caused me to become bitter about ordering the drink I love and to stop ordering it. Hopefully better training on making drinks improves and customer service at the Starbucks sites improve.
  • A Possible life saving app suggestion May 25, 2019

    By katie012218
    There truly needs to be either a comment section or allergy section when ordering something through the app. I have a severely anaphylactic milk and almond (so almond milk) allergy. I request coconut milk every time but it is not always acknowledge because it gets busy and things get rushed but I have saved myself countless times by stopping the barista after they pour milk in my drink. I always get there early to try to watch them make it if possible and cannot use drive through anymore because I was given milk in a drink and obviously didn’t get to see them pour it. I had an anaphylactic reaction in parking lot luckily I had a friend (and nurse) with me. This was not the first time and I stopped going to Starbucks for a while because I was super nervous. But I am back to being a daily customer. Allergies are, most of the time, very serious and dangerous. And if there is a place when order that says *ALLERGIES* where underneith you can write what yours is and have Starbucks employees know to look for that it could be the difference between a Emergency room trip or enjoying your coffee. Thank you
  • Jun 1, 2021

    By Steven Huh
    This app won't tell you if store you've picked has "turned off" app orders, and has randomly given your order to another location. Like, " Attention, your order is being readied some really inconvenient place far from where you expected, so tee hee, have a nice day!" Refund for such an order or a second thought 60 second delay before order goes through? Come on, whaddaya think we are, some smart savvy Silicon Valley app for a multimillion (nearing billion) dollar franchise? Puleeze, I'm too sexy
  • Needs more options like unsweetened and sugar free May 6, 2018

    By Secrete fan
    I wish I could like the app more. It’s great that everyone at the office can place their order and then one person pick it up. The issue is that in this day and age with so many people being diabetic and others doing Keto you sugar free or unsweetened options are severely lacking. For example chai tea has no sugars or carbs naturally. The chai “syrup” that is used in the chai drinks and fraps does. There needs to be an unsweetened option or an option in the app to have tea bags used instead. The same goes for the coconut milk and almond milk. There needs to be unsweetened options in the app. My office use to do Starbucks runs multiple times a week but we don’t anymore because too many people can’t place an order online through the app as sugar free, unsweetened, and Keto options are not readily available. If they want a chai latte they have to go in to order it and asked for it to be made with tea bags. Also need a way to report that the drink you ordered online, and picked up is wrong. This is another reason we stopped our Starbucks runs is that one person would pick up the orders for everyone and not know if something was wrong. I ordered a pink drink but what I got didn’t have any coconut milk in it. I took a picture of the drink, label, and order to prove it but couldn’t do anything about it while I was at work.
  • NEEDS UPDATES Mar 25, 2018

    By Josh-88
    I’ve been using the Starbucks app going on 4 years now. The app is showing some major glitches as of late. Twice in the past two weeks have I not received my mobile order because the app randomly “auto selects” a different option and then even after I reselect the correct option it will then for a second time reselect the WRONG option. Unaware of this I don’t notice and as a result don’t receive my order. Per example it continually selects an old store I haven’t ordered from in months, I will change it to my current store and again without me noticing it will auto select the previous store. I then find out when I get to the correct store and my order wasn’t placed. Today the app “auto selected” an old seasonal gift card rather than my gold card that I use daily to order with. It showed the picture of my gold card when I placed my order but the last four numbers were different, the picture just hadn’t changed. So when I arrived to pick up my order I open the app to see it yet again had not placed my order. The Starbucks store teams and customer service are always gracious and fix the issue which I greatly appreciate! However this is unacceptable that the Mobile App can not deliver the same results and continually cause failed orders.
  • Pretty good, however... Dec 1, 2018

    By Damir Gonzalez
    Pretty good app overall however these past few days I am not able to see my gold account star count at all and rewards accrued anymore for some reason and I’ve been all over the app to try to find it. Already tried uninstalling it and reinstalling it but no luck. Once this if fixed I will gladly change my star rating. Also another quick suggestion would be, as of late in my case (and I’m sure I’m not the only one), I’ve noticed that stores sell out of certain items faster so when you mobile order something sometimes you get to the store to pick up and they’re out and most of the time they don’t even ask you what else more you may want until you ask them about it. Yes, I get most stores are insanely packed and baristas are overwhelmed but to avoid this issue and also help the barista then perhaps the app should give you an alternate food option in case what you ordered food wise sells out during the mobile order process so then that way the barista doesn’t have to wait until you arrive for your order to ask you what else you may want and try to keep track of something like that while customers keep rolling in, again just a friendly suggestion.
  • Needs improvement Oct 22, 2018

    By Grace316john
    They need a better system for this app. When it works, it’s great, but if the Starbucks you’re ordering from doesn’t have an item you ordered via mobile, it’s like pulling teeth. Placed a mobile order, prep time 2-5 minutes. Waited and waited; checked again, prep time: soon. After close to 15 minutes of waiting, I finally left work and went in to Starbucks. My order was nowhere on the counter and everyone else was getting their orders. Finally after a few minutes of standing there, a guy approached me to let me know they didn’t have my sandwich and asked if I wanted anything else. I said no, I just wanted to be refunded. He said ok and walked away. Still was waiting for my drink. After another few minutes of waiting, I finally asked the girl making drinks if mine was going to be ready anytime soon as I had been waiting a while. She said oh, it’s right here but I was waiting for your sandwich. I said they were out of it and the guy was refunding me. She gave me my drink (which was now lukewarm, if that) and said I’d have to go to the register for the refund. I then had to stand in line and wait for the refund. Very, very inconvenient for someone stepping out from work to pick up an order.
  • Needs to provide status of your current mobile order. Oct 25, 2020

    By Sf007
    First time user of the app, so take this for what its worth but no where in the app could I find the status of my current order. Under “Orders”, my current order showed up as the top most order but no status. It looked no different than orders placed last week or weeks before. No status. Why is this important? When I got inside the store, the pickup area was somewhat chaotic. There’s no line, just a bunch of ppl hovering around the pickup area, and some people waiting patiently on one the “wait here” floor stickers. So what should I do? Well, had I known the status of my order, I at least could make an educated decision to either wait on one of the floor dots, or hustle my way up to the counter to ask for my order. I am not a confrontational person so having to do anything to even appear to be “cutting the wait line” is never something I want to do. But in this experience at the store, I was faced with having to make that decision because I was completely in the dark about whether my order was ready to pick up or not. If the status of an order is indeed available in the app, then please make it more user friendly, and obvious, to get to.
  • Much Needed Update Sep 16, 2017

    By Hnybee1
    I gave the app 2 stars because there are some things that needs fixed. The ease of ordering at your fingertips and skipping the line is great. However, there are other things that makes it not so great. I've noticed that on drink orders if you add to the ingredients all of it doesn't print out on the label. They prefer you to call the store and make those updates.(that's what I was told by the store manager). If I could do that why use the app I could just call in the order. Next issue I noticed is when you pay with the app it doesn't update the balance until 15-20 minutes later. Another, from the menu selection it will display some items aren't available at your location of choice. When you pick up your order and inquire the item is available. Advanced as technology is today there should be a way for systems to talk to each other especially dealing with inventory. People spend too much money to enjoy these luxuries & simple pleasures to continue he experiencing these fixable issues. These items of concerns have been on going since last year plenty of time for the developers & tech teams to come up with a doable plan.
  • revision - not improvement Aug 9, 2019

    By lindalu8455
    I used to use your app all the time. It was simple and easy to use and your star rewards were easy as well to get rewarded. These past several months the app is no longer easy to use and I work in the IT field! The app is confusing to order on and use rewards. I keep getting errors that I cannot use something in my order but won’t suggest how to help to get the order processed. I have to go into the store and try to talk to a cashier about my order and they don’t seem to know much more than I do about it! Yesterday, through trying to place an online order using the Happy Hour 8/8 reward, I finally ordered to cold coffees and one was hot when I picked it up. I stood there waiting for someone to help me replace the hot cup and finally had to speak up and ask for assistance. They are real good at smiling and quickly dodging you and won’t ask if you need assistance. I am sorely tempted to create my own coffees at home and forget Starbucks. I have been a customer for several years, as are my family members, but I am a professional and do not have time for this nonsense for a cup of coffee in my busy day! So disappointed!!!
  • Starbucks is too rich for my blood anyways May 22, 2020

    By seraty
    You shouldn’t have to reload $10 when you want something that’s like $3. The only way I’ve worked around this is by sending myself $5 gift cards. I don’t even drink Sbux that often and the idea of having to reload another $10 on my card because I am a few cents short of my balance from the last time I spent $10...... We shouldn’t be forced to “reload” our money into Starbucks system... if so it should start at 1¢ not $10. Anyways we actually should be able pay for our items directly from our debit cards to the checkout like a normal mobile ordering system. Stars expire ridiculously fast. Once again, I understand the idea of “loyal” customers who buy more often getting the incentives that come with the stars but you literally have to spend $100 in a month to be able to redeem the rewards before they expire. Customizations reflected as you adjust it. For example, a certain drink has a standard recipe and Starbucks does tell the nutritions facts, but if I substitute milks or add pumps of syrup, I would like to see the updated nutrition facts when I add or remove things.
  • Lazy Jun 16, 2021

    By Vetjb
    Almost 3 dollars difference in my drink today because cinnamon does not come as an add in but as a topping only! I am ordering the brown sugar I shaken espresso with whole milk. I understand it is no longer on the app so I have to order it as a regular espresso and add the ingredients. If I put cinnamon on there they dump it on top and don’t mix it in. That’s not their fault because it is listed as a topping only. You say your app is more easily customizable but that’s crap. Seriously almost 3 dollars difference for a drink with cinnamon as a add in versus a topping. That’s crazy. You also need an area to be able to leave feedback about an order or add notes. I am disabled as well as my husband and half the time my drinks are messed up. I spent a lot of money at your store and I don’t expect to have things ruined every time I order. One of your representatives got back to me and said that they wanted to give me a free drink but the email I was supposed to reply on was not monitored. Then I was given a gift card for a drink that was wrong and the gift card had nothing on it. Fix your app! Most of the people working at Starbucks have become more lazy.
  • Jun 20, 2021

    By Freida
    Nearly impossible to select the right location. I could be directly in front of one store, and the "nearby" locator will default to a location on the other side of town. Most towns have multiple stores, many on the same main road and sometimes in the same complex. You can't cancel either, so the options are to go far out of your way for coffee or just eat the cost, all because they refuse to have the app show the actual nearest location.
  • Jun 13, 2021

    By Jessica Struzik
    I used to go to starbucks multiple times a week. I installed this app thinking it would help keep orders straight, since i often pick something up for a friend. I paid with my paypal debit card through the app. For some reason it took $25 for a gift card instead of just paying for the order. I called for a refund the next morning. I have been waiting weeks at this point. I quit going to starbucks completely because i am so irritated. This app sucks!
  • Jun 5, 2021

    By Rhonda Baggett
    I am experiencing the same issue as others with the 'Share Location'. I have had this app for years and it hasnt been working for about a week. This is the 2nd time I have had this issue. I have uninstalled amd re-installed and it still doesn't work. I know I can order via drive thru but the mobile app has spoiled me. Please fix. Thanks.
  • Jun 11, 2021

    By Abram Maldonado
    Ordering online is a wonderful thing, of only this app could do it. Every attempt at online ordering is met with the same response of "Oops something went wrong on our end, things should be back to normal soon", after months I dont expect it to ever be fixed at this point when the online help says to just log in on the website through Chrome or Samsung Internet and order online there- then what's the point of the app.
  • Very lame app and poor costumer service over the phone Jan 18, 2020

    By Ueshole
    About two weeks ago ,I tried to create an account to enjoy the rewards ,well, its imposible. Why? I created ,then signing in ,nothing happen . Just ‘we’re sorry but we’re unable to log you in ,please try again’ . I got help over the line ,the agent was nice ,but even when he finally could create a password with my e-mail ,he never want to give it to me . Then , ill wait 24 hrs because they’re a system ‘has a problem’ okay ,let’s wait . 24 hrs goes by ,but no success trying the app or the website . A gentleman send me a gift card with 7 dollars (THANKS STARBUCKS) . Waiting the week to get the card ,registered online and enjoy the rewards ,everything that I mention before ,happens again. Is such a lame software at the website or app ,trying with iPhone 8 or galaxy s edge ,is the same . Creating another account with new e-mail ,the same . Is amazing how a company like Starbucks ,has a very poor app and nobody can tell you what’s going on . If people or companies create a platform who let costumers enjoy programs ,they should to give it maintenance. Worst is the people over the phone who doesn’t know about the website or the app. They won’t reset your account and you need to wait 24 hrs . Starbucks should have a kiosk like McDonald’s and make his service faster and easy. The app is a failure system along with the website ,PERIOD.
  • May 24, 2021

    By Emily
    I'm loving the offers but the ordering feature is broken. EVERY store I check says Not Available now. Nobody will take call-in orders either. Please fix the ordering feature! And now offers are not redeeming, so frustrating! I made the purchases through the app and my account, just like every time. But the promised 125 & 50 stars were not applied. Defeats the purpose of the whole app!!
  • Jun 19, 2021

    By Arif Mir
    The app is nicely laid out, but you can't use it to order ahead at all stores. Also, only corporate stores let you collect points, not any of the franchise stores. Total disappointment when it comes to this. While other apps let you order on your phone, this app does not.
  • Jun 22, 2021

    By Sharon Mararac
    It's been working great, until 2 days ago. My app does not work, doesnt recognize my login credentials so it's useless. No one to contact, have I lost all my rewards? I deleted the app and re-added it, restarted my phone, nothing works!
  • Jun 4, 2021

    By Sierra Pearson
    Terrible app since I went into the store ordered my almost $20 worth of stuff and had the QR code ready for the cashier to scan and she said she can only scan barcodes??? Couldnt find a barcode anywhere in the app only my QR code so literally wasted my time to download this app. Up to date app since I downloaded it before I ordered. Just lost out on nearly 20 points.
  • Glitchy login - don’t bother with this app Nov 27, 2019

    By FixThisPlease
    For the past several months, this app keeps asking me to login to top up my balance. Sometimes it accepts my fingerprint but then it forgets and requires me to login from scratch. Fine. I have fingers. I can type in a password. Nope. Not that easy. The App then won’t recognize my password. I reset the password. It won’t recognize the new password. I go back to try to reset again using the new password. I get told I can’t reset with that because it is a prior password (no kidding, it is my current password but your app won’t recognize it). I have tried copy and pasting. I have tried using a keychain app to entire the password automatically. I have tried having other people type it in for me. I have tried typing it in myself for the tenth time and then clicking reveal to make sure it is correct before hitting submit. Nada. I then give up and avoid Starbucks because I don’t need this drama in my life. Then, in a few weeks, like always, the app will magically decide I had the correct password all along and operate smoothly with my fingerprint for a week or so. Hooray. But not so fast. After those few weeks are up, we fall back down the bloody rabbit hole. It will ask me for my password again, say it is wrong, and this entire saga will repeat. No coffee shop is worth this level of aggravation.

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