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Starbucks

Starbucks

Starbucks Coffee Company

Quickly order, pay, reload your Starbucks Card and earn free drinks or food.

Google Play Free App Store Free
4.8 Ratings 5M+ Reviews 10M+ Downloads

Ratings & Reviews

4.8
4.9M+ Ratings
5
85+%
4
11+%
3
2+%
2
1+%
1
1+%

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  • img Community
    When my friends and I are on the road for 6 hours or more, at least one of us has this on their phone. There’s nothing like having a good cup of coffee and a big shot of caffeine to keep you awake on the road.
    img by David
    2 years ago
  • img Community
    Coffee lovers must surely rejoice at having so many options to choose from when out and about. You can't walk down a highstreet, or drive past a gas station without seeing a coffee shop or two. Starbucks is pretty rewarding in the sense that it'll give you stars for every buck you spend. The more you earn, the more freebies you can get your hands on, whether you spend 5 bucks a month or 50.
    img by Antonio
    1 month ago
  • img Community

    Reward system for loyal customers is more headache than reward Jul 21, 2021

    By Catherine Willing
    Major negative for the app is their star incentives… ie: if you buy 3 of something in 5 days you’ll receive 80 stars. I bought 5 of what was required never got the stars. When I contacted Starbucks the process took days... I had to send receipts… however the receipt generated by their app isn’t acceptable. Whaaat!?! The stars should be automatically applied. They are not. Just saying … the coffee does it’s job but their reward system for customer loyalty is not a reward but a headache.
  • img Expert
    1. Easy access to your Starbucks Gold card and gift cards, available at the touch of a button on mobile devices
    2. In a hurry? Skip the line! Store your favorite orders in the app and order ahead with one click
    3. View your receipt and tip your barista at a glance, all within the app

    Reviewed by Kaylin on January 15, 2019

  • App update lost some helpful features Nov 29, 2018

    By Roninsakura33
    The mobile app is so useful, however, the last update seemed to have gotten rid of some features I found helpful. For one, I don’t like that now when you go Into the history, it no longer shows the date and time of your purchase, so if you need to take a screenshot of your “receipt” it does not include the complete purchase info, which renders it less useful. It shows a receipt number, which is not useful to me, and it is inconvenient to have to screenshot both the history list AND the purchase itself. Why did you get rid of this? Why fix what wasn’t broken? Also, you have removed the date info for the Starbucks cards. It was helpful to have the info on the start dates of my cards to differentiate the cards, especially the similar ones. It used to have that info before. It also is frustrating when the app does not let you choose the store you want and sometimes suggests some faraway store. It would be helpful if it also told you reasons why you are unable to use the app - ie, store shut off mobile orders, store is closing, etc. Otherwise, you think it’s your phone or app and you waste a lot of time. I also would like that the app kept the history details for the “free” items, because just because it’s free, doesn’t mean you don’t want to record WHAT you had. But, for the most part, I like using the app.

  • Nov 27, 2021

    By Deb Howitt
    In the last two weeks, the app has stopped working for me. It doesn't allow me to add funds, look up locations, etc. When I open the app it tells me there is an error on their side, but ... It will not allow me to do anything. So, after two weeks, I thought maybe there was an issue with the app, so I deleted and reinstalled it. Now it will not let me sign in, so I cannot use it at all. On a computer I can do everything. What is the issue.

  • Nov 18, 2021

    By Scott Allison
    I love the mobile app but being unable to see time estimates prior to ordering or cancel an order has finally done it for me. I placed a mobile order this morning and the app said the drink would be ready in 10 mins. I got to the store 12 mins later. It's now been 25 minutes and I still don't have my order. I'd just cancel and go to a different coffee shop but feel compelled to wait because they have my money.

  • App is useful but not perfect Dec 8, 2020

    By Falalalalalala5432
    There’s tons of great things about the app but I’ll just say why I gave it a 4. Most of us are using the app because we want to grab and go. With that being said, it would be nice if the store information was updated more frequently. I ordered from the app because the store had drive thru pickup and in store pick up. I never do drive thru pick up because it is always so crowded, hence why I use the app. At this particular store, both options were available but when arriving there was a sign at the door saying in store was closed and to pick up mobile orders at drive thru. This pretty much makes the app useless. Please update info for store because I can always go to a different Starbucks to pickup my order. There also needs to be another method for mobile pickup. When arriving to pickup order, you have to wait for a barista to go to that area to be noticed, sometimes waiting for awhile. It’s not there fault at all, but I think there needs to be an efficient way to do this. I notice that when I mobile order ahead of time, the customers that order inside the store get their drinks first. Not sure how that adds up. The app is great though but it’s useless if some of these inefficiencies continue.

  • Nov 8, 2021

    By S. M. Schmidt
    I don't understand why the app keeps "forcing" me to look at the menu of the Starbucks nearest to me, rather than the Starbucks locations in my favorites list. Maybe I'm not near my favorite Starbucks right now, but I might be later, and I want to check their menu and inventory ahead of time. Can I just look at the menu for my favorite store without the app telling me no, and forcing me to do something else? I hate being scolded by technology. :-P

  • One suggestion Oct 27, 2021

    By helpster B
    This app is mostly useful - I just have one suggestion that I think would help your employees out: only allow orders to be placed in the parts of the store that are currently open (inside vs drive thru) & indicate those hours in the app. My local Starbucks keeps the drive thru open later than the inside of the store (which is fine). However, this is not indicated on the app, which still allows you to place orders for in-store pickup after the store has closed. Because of this, I mistakenly placed an order for the inside of the store and walked over to the Starbucks after the inside had closed to get my drink. The workers were kind enough to see me awkwardly standing outside and unlock the door, and they told me only the drive through was open, but I don’t have a car because I walked (this is a very walkable area). They kindly brought my drink out to me. As I was leaving, I saw another customer show up in the same situation. He had walked to the store which seems open per the mobile app; they explained to him the hours, and let him wait inside while they made his drink. I felt bad for the workers because they kept having to delay closing the inside because of this misunderstanding. Other than that the app is really great :)

  • App update lost some helpful features Nov 29, 2018

    By Roninsakura33
    The mobile app is so useful, however, the last update seemed to have gotten rid of some features I found helpful. For one, I don’t like that now when you go Into the history, it no longer shows the date and time of your purchase, so if you need to take a screenshot of your “receipt” it does not include the complete purchase info, which renders it less useful. It shows a receipt number, which is not useful to me, and it is inconvenient to have to screenshot both the history list AND the purchase itself. Why did you get rid of this? Why fix what wasn’t broken? Also, you have removed the date info for the Starbucks cards. It was helpful to have the info on the start dates of my cards to differentiate the cards, especially the similar ones. It used to have that info before. It also is frustrating when the app does not let you choose the store you want and sometimes suggests some faraway store. It would be helpful if it also told you reasons why you are unable to use the app - ie, store shut off mobile orders, store is closing, etc. Otherwise, you think it’s your phone or app and you waste a lot of time. I also would like that the app kept the history details for the “free” items, because just because it’s free, doesn’t mean you don’t want to record WHAT you had. But, for the most part, I like using the app.

  • Nov 27, 2021

    By Deb Howitt
    In the last two weeks, the app has stopped working for me. It doesn't allow me to add funds, look up locations, etc. When I open the app it tells me there is an error on their side, but ... It will not allow me to do anything. So, after two weeks, I thought maybe there was an issue with the app, so I deleted and reinstalled it. Now it will not let me sign in, so I cannot use it at all. On a computer I can do everything. What is the issue.

  • Nov 18, 2021

    By Scott Allison
    I love the mobile app but being unable to see time estimates prior to ordering or cancel an order has finally done it for me. I placed a mobile order this morning and the app said the drink would be ready in 10 mins. I got to the store 12 mins later. It's now been 25 minutes and I still don't have my order. I'd just cancel and go to a different coffee shop but feel compelled to wait because they have my money.

  • App is useful but not perfect Dec 8, 2020

    By Falalalalalala5432
    There’s tons of great things about the app but I’ll just say why I gave it a 4. Most of us are using the app because we want to grab and go. With that being said, it would be nice if the store information was updated more frequently. I ordered from the app because the store had drive thru pickup and in store pick up. I never do drive thru pick up because it is always so crowded, hence why I use the app. At this particular store, both options were available but when arriving there was a sign at the door saying in store was closed and to pick up mobile orders at drive thru. This pretty much makes the app useless. Please update info for store because I can always go to a different Starbucks to pickup my order. There also needs to be another method for mobile pickup. When arriving to pickup order, you have to wait for a barista to go to that area to be noticed, sometimes waiting for awhile. It’s not there fault at all, but I think there needs to be an efficient way to do this. I notice that when I mobile order ahead of time, the customers that order inside the store get their drinks first. Not sure how that adds up. The app is great though but it’s useless if some of these inefficiencies continue.

  • Nov 8, 2021

    By S. M. Schmidt
    I don't understand why the app keeps "forcing" me to look at the menu of the Starbucks nearest to me, rather than the Starbucks locations in my favorites list. Maybe I'm not near my favorite Starbucks right now, but I might be later, and I want to check their menu and inventory ahead of time. Can I just look at the menu for my favorite store without the app telling me no, and forcing me to do something else? I hate being scolded by technology. :-P

  • One suggestion Oct 27, 2021

    By helpster B
    This app is mostly useful - I just have one suggestion that I think would help your employees out: only allow orders to be placed in the parts of the store that are currently open (inside vs drive thru) & indicate those hours in the app. My local Starbucks keeps the drive thru open later than the inside of the store (which is fine). However, this is not indicated on the app, which still allows you to place orders for in-store pickup after the store has closed. Because of this, I mistakenly placed an order for the inside of the store and walked over to the Starbucks after the inside had closed to get my drink. The workers were kind enough to see me awkwardly standing outside and unlock the door, and they told me only the drive through was open, but I don’t have a car because I walked (this is a very walkable area). They kindly brought my drink out to me. As I was leaving, I saw another customer show up in the same situation. He had walked to the store which seems open per the mobile app; they explained to him the hours, and let him wait inside while they made his drink. I felt bad for the workers because they kept having to delay closing the inside because of this misunderstanding. Other than that the app is really great :)

  • Love the app but most stores are slow to make your mobile order! Dec 13, 2017

    By Cattngo
    The app is almost perfect. I wish you can customize the mobile orders a little more like put someone else’s name on it when you order for someone else. But that’s not my big gripe and why it only gets 3 stars. There are two reasons. First of all, one less start is due to store locater being slow half the time unless it happens to be your store that you note as a favorite. The 2nd reason, and it’s a big reason, is that most stores are now very slow to process your mobile order. I can expect 5-10 more minutes on top of what they estimate for you. A lot of them just say they have many drinks. Well the system should have factored that in. If you give estimated times then factor in how many drinks just got into the system. I do think many stores just don’t pay attention to the mobile orders as much. I literally see them pull the labels out for those who are at the stores ordering and let the other machine that has the mobile order sit there longer. Starbucks: If you want more people to use mobile order then have your baristas pay attention to the mobile order labels being printed. Those are your most loyal customers and don’t want to wait 10-15 minutes for their drink to be made. It defeats the whole purpose of having mobile orders!

  • Nov 23, 2021

    By Shanila Gooray
    Overall, I like the app, but I wish with the products such as bags of coffee and tumblers it would show where it's available at the closest location instead of me having to select different locations and search the menu again. Also, being able to see what is available at the locations you can't order ahead from.

  • Nov 20, 2021

    By Steffane Creighton
    Please use the data you connect on order location and date history to push important health notifications to users. If it wasn't for someone I knew looking at their Facebook feed I never would've known about the Hepatitis A outbreak at one of your stores and would've been at risk. Use the data you have for the good of the customer please!!!!

  • Love the app, but tired of all my fave drinks being taken away!! Jul 21, 2020

    By Instrument Seller
    Love the app and the service for the most part is outstanding!! Just wonder how much longer I’m going to use the app, or go to Starbucks at all?! We used to visit Starbucks on a daily basis, now it’s maybe once a week, and sometimes not at all, and that’s just because my favorite drinks keep getting taken away!!!! It started a couple of summers ago with the cool lime refresher, which was my family’s year round all time favorite drink!! We tried to find another refresher, but none compared!!! There wasn’t another drink even close!! We switched to the hot citrus defender tea, and it’s gone!! We finally settled on white tea lemonade, and now that’s gone too??!! What gives?! What’s more basic than white tea?! We’re running out of things to drink!!! PLEASE bring back just ONE of our favorites!!! There are plenty of over sweet fruity drinks, cold drinks laden with coconut milk, but nothing anymore that’s just light and refreshing-cool lime, white tea lemonade. . . I can’t believe we are the only ones that crave something a little simpler and lighter. . .just tired of going and paying high prices for drinks I don’t really like. . .
See all positive reviews
  • img Community

    Reward system for loyal customers is more headache than reward Jul 21, 2021

    By Catherine Willing
    Major negative for the app is their star incentives… ie: if you buy 3 of something in 5 days you’ll receive 80 stars. I bought 5 of what was required never got the stars. When I contacted Starbucks the process took days... I had to send receipts… however the receipt generated by their app isn’t acceptable. Whaaat!?! The stars should be automatically applied. They are not. Just saying … the coffee does it’s job but their reward system for customer loyalty is not a reward but a headache.

  • Nov 27, 2021

    By Andrew
    The use of the app in store is good. It'd be nice if more places had order ahead. Big problem - I tried ordering a gift card to a friend and it said it didn't go through. So I tried 2 more times to reenter his info, then one more with a different card. No times did it say success, but now I see charges for 4x of my card amount, showing it went through fine. This needs fixed

  • Lifelong customer, sbux shareholder, just deleted this app Sep 1, 2021

    By Superpod wow
    Another update: reinstalled. Better. Another forced update while in line isn't cool. Grrr. Update: gave it another try. Forcing me to update a bloated 140mb app while in line at a store is super lame and doesn't make anything run smoothly. Old app review: This bloated app has been lying unused for the past several months because it does nothing useful...eventually I turned off all notifications and location services because it kept bugging me to please pay attention to it, like a snotty kid at a grown up dinner party. Even so, it consumed 140mb of cell data in my last billing cycle...what the heck is it doing, anyway? Checked battery use and it was using about 5% of my battery over the last week. For what? I didn't use it, so maybe that means don't run in the background. I just saw it has 12 new notifications for me. About what? Nothing I care about. Just more corporate hype and self congratulatory onanistic marketing copy. I don't need that or the bloatware to order my six shots on ice. Also, the quid pro quo involved in this relationship is seriously unfair. I get 5% off my coffee, you get to know everything about me even when I am not drinking coffee? People are catching on to this and it doesn't flatter the sbux bottom line. Edit: after deleting it, the cursed thing somehow reinstalled itself, uninvited, unwanted....next step will be to engage the services of an app exorcist. Good times.

  • Nov 23, 2021

    By R.P.M
    App is now worthless so had to uninstall. Gonna use my stars and then I am done. Website has to many issues also. Update: Just installed new update and still unable to log into the app. If you wanna use your stars or gift card and are having issues with the app you will have to order through the website until issue is fixed. I have done everything from uninstalling/reinstalling, clearing all data, changing my password ect..... and nothing worked so this has to be a server issue.

  • Very lame app and poor costumer service over the phone Jan 18, 2020

    By Ueshole
    About two weeks ago ,I tried to create an account to enjoy the rewards ,well, its imposible. Why? I created ,then signing in ,nothing happen . Just ‘we’re sorry but we’re unable to log you in ,please try again’ . I got help over the line ,the agent was nice ,but even when he finally could create a password with my e-mail ,he never want to give it to me . Then , ill wait 24 hrs because they’re a system ‘has a problem’ okay ,let’s wait . 24 hrs goes by ,but no success trying the app or the website . A gentleman send me a gift card with 7 dollars (THANKS STARBUCKS) . Waiting the week to get the card ,registered online and enjoy the rewards ,everything that I mention before ,happens again. Is such a lame software at the website or app ,trying with iPhone 8 or galaxy s edge ,is the same . Creating another account with new e-mail ,the same . Is amazing how a company like Starbucks ,has a very poor app and nobody can tell you what’s going on . If people or companies create a platform who let costumers enjoy programs ,they should to give it maintenance. Worst is the people over the phone who doesn’t know about the website or the app. They won’t reset your account and you need to wait 24 hrs . Starbucks should have a kiosk like McDonald’s and make his service faster and easy. The app is a failure system along with the website ,PERIOD.

  • Nov 24, 2021

    By Nik M
    It won't work.... I keep trying to order from my previous drinks and all it gives me is dates and times. It also won't show the menu. It keeps loading and loading. Please fix this ASAP. This app used to work so good.

  • Nov 16, 2021

    By Michelle
    This app continues to be a nightmare for me. I should never rely on the starbucks app because it is so broken and so glitched all the time that it is unusable. First the app wouldn't even open. Now I'm trying to order and absolutely nothing on the menu will load so I cant order anything. What is the point of this useless app!

  • Nov 19, 2021

    By adric pease
    The app is fantastic, but it always makes me put my password in when I'm reloading my card even after adding my biometrics. It's frustrating having to sign in when it's easier to pull out my credit card, updating to 1 star because they've never fixed this and I'm tired of pulling up to Starbucks and having to find my password.

  • Needs more options like unsweetened and sugar free May 6, 2018

    By Secrete fan
    I wish I could like the app more. It’s great that everyone at the office can place their order and then one person pick it up. The issue is that in this day and age with so many people being diabetic and others doing Keto you sugar free or unsweetened options are severely lacking. For example chai tea has no sugars or carbs naturally. The chai “syrup” that is used in the chai drinks and fraps does. There needs to be an unsweetened option or an option in the app to have tea bags used instead. The same goes for the coconut milk and almond milk. There needs to be unsweetened options in the app. My office use to do Starbucks runs multiple times a week but we don’t anymore because too many people can’t place an order online through the app as sugar free, unsweetened, and Keto options are not readily available. If they want a chai latte they have to go in to order it and asked for it to be made with tea bags. Also need a way to report that the drink you ordered online, and picked up is wrong. This is another reason we stopped our Starbucks runs is that one person would pick up the orders for everyone and not know if something was wrong. I ordered a pink drink but what I got didn’t have any coconut milk in it. I took a picture of the drink, label, and order to prove it but couldn’t do anything about it while I was at work.

  • Don’t use it for your business Expenses...It Does not keep the receipts Aug 28, 2019

    By Loves mint
    If you moved to the app to keep track of your receipts for business expense then it should be made clear that they do not store more than 90days in history. I lost out in hundreds of dollars of my personal money that I no longer have access to receipts cycled out of this app. I recharged my card with my personal money. Purchased my breakfasts, lunches, snacks from my frequent business trips thinking that the receipts would still be here. NOPE. Customer Service can’t retrieve them. They can see that I’ve regularly recharged my card so know how much of my money that has gone to their company. So Starbucks is fine with taking my money, just not enabling me to access my complete receipt history so I can get it back from my company. Companies don’t reimburse you on the money you add to your Starbucks app. All Customer Service is empowered to do is offer me $40 for the inconvenience. I spent HUNDREDS of dollars over the past year that I am unable to be reimbursed on and you offer me this as a solution? Data Analytics in this day and age should have a clear accounting for where my money goes once I’ve put it in this app & that accounting should be accessible. That is an acceptable solution. Not $40 credit for the inconvenience of not being Account completely to where your money went.
See all negative reviews
  • img Community
    When my friends and I are on the road for 6 hours or more, at least one of us has this on their phone. There’s nothing like having a good cup of coffee and a big shot of caffeine to keep you awake on the road.
    img by David
    2 years ago
  • img Community
    Coffee lovers must surely rejoice at having so many options to choose from when out and about. You can't walk down a highstreet, or drive past a gas station without seeing a coffee shop or two. Starbucks is pretty rewarding in the sense that it'll give you stars for every buck you spend. The more you earn, the more freebies you can get your hands on, whether you spend 5 bucks a month or 50.
    img by Antonio
    1 month ago
  • img Community

    Reward system for loyal customers is more headache than reward Jul 21, 2021

    By Catherine Willing
    Major negative for the app is their star incentives… ie: if you buy 3 of something in 5 days you’ll receive 80 stars. I bought 5 of what was required never got the stars. When I contacted Starbucks the process took days... I had to send receipts… however the receipt generated by their app isn’t acceptable. Whaaat!?! The stars should be automatically applied. They are not. Just saying … the coffee does it’s job but their reward system for customer loyalty is not a reward but a headache.
See All Community Reviews
  • img Expert
    1. Easy access to your Starbucks Gold card and gift cards, available at the touch of a button on mobile devices
    2. In a hurry? Skip the line! Store your favorite orders in the app and order ahead with one click
    3. View your receipt and tip your barista at a glance, all within the app

    Reviewed by Kaylin on January 15, 2019

See All Expert Reviews

  • Nov 27, 2021

    By Deb Howitt
    In the last two weeks, the app has stopped working for me. It doesn't allow me to add funds, look up locations, etc. When I open the app it tells me there is an error on their side, but ... It will not allow me to do anything. So, after two weeks, I thought maybe there was an issue with the app, so I deleted and reinstalled it. Now it will not let me sign in, so I cannot use it at all. On a computer I can do everything. What is the issue.

  • Love the app, but tired of all my fave drinks being taken away!! Jul 21, 2020

    By Instrument Seller
    Love the app and the service for the most part is outstanding!! Just wonder how much longer I’m going to use the app, or go to Starbucks at all?! We used to visit Starbucks on a daily basis, now it’s maybe once a week, and sometimes not at all, and that’s just because my favorite drinks keep getting taken away!!!! It started a couple of summers ago with the cool lime refresher, which was my family’s year round all time favorite drink!! We tried to find another refresher, but none compared!!! There wasn’t another drink even close!! We switched to the hot citrus defender tea, and it’s gone!! We finally settled on white tea lemonade, and now that’s gone too??!! What gives?! What’s more basic than white tea?! We’re running out of things to drink!!! PLEASE bring back just ONE of our favorites!!! There are plenty of over sweet fruity drinks, cold drinks laden with coconut milk, but nothing anymore that’s just light and refreshing-cool lime, white tea lemonade. . . I can’t believe we are the only ones that crave something a little simpler and lighter. . .just tired of going and paying high prices for drinks I don’t really like. . .

  • Amazing And Easy Sep 20, 2020

    By Vinn08
    I order on here very often and have for most of the Summer and it is so easy. You just order from the app and then pick up at the Starbucks near you. You don’t have to wait in line to order and instead get a separate line which moves quickly because everyone is picking up. I absolutely love Starbucks and I am obsessed with their refreshers and frappucinos. Overall, the app was well thought out and if something isn’t available I’ve learned all you do is call the store and ask if they have it and they’ll make it available on the app quick. I love the experience and the stars you earn. I end up having enough stars for a breakfast from the bakery the next time I get Starbucks. Thank you for doing such an amazing job and I plan on continuing to go to Starbucks in the future. Please don’t hate on the app. I haven’t had a bad experience and I’m convinced most of you are trolls. I hope this gets to Starbucks customer service because I truly do love the app and Starbucks as a whole. I can’t thank you enough for the quick and easy drinks almost every morning this past Summer!!! Five stars and absolutely amazing!!!

  • Needs Update after Removing Clover®️ Machines May 20, 2020

    By UtahRugbyGuy
    Update ✭ ✭ ✭ : Originally gave 5-stars but there needs to be an option to order pour-overs specifically. Since all remaining stores removed Clover machines, whenever I order my Featured Dark roast with shots after 11 am, 70% of the time, baristas don’t know that they need to do a pour-over. So I get there and they say they used pre-brewed Pikes or bitter medium roast from the container and I just spent a whopping $8 - $12 (dep on # of xtra shots) on a coffee I DIDN’T ORDER and they have to dump it and remake it as a pour-over, wasting their time, my time, coffee, etc. So please, there used to be an option to order, let’s say, Verona using the Clover®️ and I could add everything I wanted. But Clover’s are all gone now. So just replace that feature with us being able to select the roast we want as a pour-over so the baristas don’t get confused. It’s such a waste of time. Original Review ✭ ✭ ✭ ✭ ✭ Very close to perfect app for my coffee habit. Love ordering ahead or even in the store ordering from app. I feel like there were one or two things I would have suggested changing or adding but I can’t think of it right now :)

  • Nov 12, 2021

    By Corpse is awesome :D
    This app makes paying for Starbucks so easy! You just put money into your app and then boom you can pay with your phone! I think this is an amazing app and I really recommend you getting it, it makes paying so much easier! Oh! You can also place orders with your phone without having to speak to anyone and just pick the drink and/or food and leave right away instead of waiting for them to make it!

  • Muir Station Martinez Ca. Apr 15, 2021

    By The Spellmans
    Hello: I have been doing she’s a Martinez Muir station Starbucks for a majority of my adult life this is by far my favorite Starbucks. I can’t say this about every merchant I’ve been to but for some reason this Starbucks has the best stuff from morning to evening. I go in there first thing in the morning; all of the morning people are so pleasant friendly, caring, giving, and wonderful. Not once has anyone ever been rude to me my husband or my son. The evening people they are all just as wonderful as we all know in retail or any other type of business all the strong people usually work in the morning but for this place the evening people are just as wonderful I have never had a bad encounter with anyone from the Starbucks. That says a lot because the type of work they do they’re in countering all types of people through this pandemic and it can take a toll on you. If I had money to give each and everyone of them a gift I would but letting them know that I appreciate them all very much. I just want to thank them for taking care of me, my husband, and my son. Kaye, Calvin & Calvin Jr.

  • Starbucks is my treat to myself! Dec 1, 2017

    By Tunes the Driving Cat
    I enjoy a Trente sized Green Iced Tea. I don’t have any pumps of sweetener and no water. I try to get the maximum benefits of the undiluted Green Tea for weight loss and anti-oxidants. I am a Gold member and drink my first Green Tea at the store. Then I take advantage of the free refill to enjoy the rest of the day!! The Starbucks employees are so friendly and go above and beyond to make sure your meals are just right. I love the new turkey sandwich for the Thanksgiving and holiday timeframe. It even has cranberries and some stuffing inside! Totally delicious!! I have tried almost all of the breakfast (anytime) sandwiches and their other warmed sandwich variety. Just had a grilled cheese sandwich after visiting a store that was sold out of every other warm sandwich. To say the least, I was craving a few of my favorites, but the grilled cheese was very tasty and loaded with cheese!! I am not a big coffee drinker. However, that goes to show you that Starbucks is not just about coffee flavored beverages!! Download the Starbucks app and join the rewards program. The benefits are more than worth it by earning free beverages, food or their out of this world desserts!!

  • Update fixed nothing Jul 24, 2018

    By Teenmom12345
    I had high hopes that Starbucks would fix their mistakes when this update came out, but I was disappointed. The layout is still horrible. I dislike that the photos of items are huge, but the area you have to touch to choose an item is tiny. Then, when you touch it, there is a significant lag, where you can’t tell if the item is added, and the only indication is a tiny number on the bottom right. To add a second item you have to notice the tiny x at the top right and touch it. Then there are too many redundant acknowledgements when ordering. One out of ever four times I mobile order, I end up waiting a long time and finally asking about my order, only to find out the long pause before the final acknowledgement combined with the fact the final ack button is a black bar at the bottom, causes me to fail to order. Really, agreeing to pay should be the last thing I have to do. The app even has my GPS location so it knows I went to the store and waited 12 mins while it refused to send in my order because it is afraid I might go to the wrong store.

  • Love ordering ahead Mar 12, 2021

    By Sam Broulik
    I adore being able to order ahead, I time my order so it’s always ready when I get there. The I choose when I see the length of the drive the line to go inside and pick up or grab it thru the drive thru. It makes me happy when things flow nice like that. My only sort of complaint is only a partial complaint because I do still appreciate it. The stars to dollars spent ratio....earning 1 star per one dollar spent and 150 stars to get a free drink. I do however always preload money to the app to scan and pay so i get 2stars per 1 dollar spent. This is my qualm- I spend $8.43 for my preferred drink at least once per day m-f and I earn a free drink every weekish. I enjoy the free drink but the realization that I had to spend $75/ at 2 stars per or $150 at the normal rate to get a free coffee is insane! Maybe it’s just me but I don’t realize how much I spend on coffee until I redeem my stars and it hits me. Maybe a different type or additional loyalty bonus would be nice. Love love love my coffee everyday though... venti cafe vanilla Frappuccino, no whip, triple shot affagatto style

  • Almost great! Mar 28, 2019

    By Corykku
    What I loooove about the Starbucks app is that you can put in an order and the store will start preparing it so that it’s ready when you arrive! No checking in from 100 feet away etc and then waiting around almost as long as if you had just ordered in person (looking at you McDonald’s). But what the app needs is a map that is clickable versus a list of stores close-by. (Yes there is a map but it doesn’t do anything). About 20% of the time it can’t find my store, sometimes the store I want won’t even show up on that un-clickable map. Plus there are so many Starbucks in some areas that it’s easy to pick the wrong one from the list. It’s a little infuriating scrolling to find the right store while sitting at a stop light, then the next stop light, then the next stop light, and oh -I’m already at the store (and no you should not app and drive, but most of us need to get to work on time let’s be real here). Maybe at least create a favorites list that includes up to 5 stores at a glance? That would be extremely helpful.
See all 5 reviews

  • App is useful but not perfect Dec 8, 2020

    By Falalalalalala5432
    There’s tons of great things about the app but I’ll just say why I gave it a 4. Most of us are using the app because we want to grab and go. With that being said, it would be nice if the store information was updated more frequently. I ordered from the app because the store had drive thru pickup and in store pick up. I never do drive thru pick up because it is always so crowded, hence why I use the app. At this particular store, both options were available but when arriving there was a sign at the door saying in store was closed and to pick up mobile orders at drive thru. This pretty much makes the app useless. Please update info for store because I can always go to a different Starbucks to pickup my order. There also needs to be another method for mobile pickup. When arriving to pickup order, you have to wait for a barista to go to that area to be noticed, sometimes waiting for awhile. It’s not there fault at all, but I think there needs to be an efficient way to do this. I notice that when I mobile order ahead of time, the customers that order inside the store get their drinks first. Not sure how that adds up. The app is great though but it’s useless if some of these inefficiencies continue.

  • Nov 8, 2021

    By S. M. Schmidt
    I don't understand why the app keeps "forcing" me to look at the menu of the Starbucks nearest to me, rather than the Starbucks locations in my favorites list. Maybe I'm not near my favorite Starbucks right now, but I might be later, and I want to check their menu and inventory ahead of time. Can I just look at the menu for my favorite store without the app telling me no, and forcing me to do something else? I hate being scolded by technology. :-P

  • One suggestion Oct 27, 2021

    By helpster B
    This app is mostly useful - I just have one suggestion that I think would help your employees out: only allow orders to be placed in the parts of the store that are currently open (inside vs drive thru) & indicate those hours in the app. My local Starbucks keeps the drive thru open later than the inside of the store (which is fine). However, this is not indicated on the app, which still allows you to place orders for in-store pickup after the store has closed. Because of this, I mistakenly placed an order for the inside of the store and walked over to the Starbucks after the inside had closed to get my drink. The workers were kind enough to see me awkwardly standing outside and unlock the door, and they told me only the drive through was open, but I don’t have a car because I walked (this is a very walkable area). They kindly brought my drink out to me. As I was leaving, I saw another customer show up in the same situation. He had walked to the store which seems open per the mobile app; they explained to him the hours, and let him wait inside while they made his drink. I felt bad for the workers because they kept having to delay closing the inside because of this misunderstanding. Other than that the app is really great :)

  • Nov 23, 2021

    By Shanila Gooray
    Overall, I like the app, but I wish with the products such as bags of coffee and tumblers it would show where it's available at the closest location instead of me having to select different locations and search the menu again. Also, being able to see what is available at the locations you can't order ahead from.

  • Nov 20, 2021

    By Steffane Creighton
    Please use the data you connect on order location and date history to push important health notifications to users. If it wasn't for someone I knew looking at their Facebook feed I never would've known about the Hepatitis A outbreak at one of your stores and would've been at risk. Use the data you have for the good of the customer please!!!!

  • Nov 12, 2021

    By Hobo knifed
    it's easy to use for the most part, and it looks good. the only thing is that the map can be a little janky sometimes. As well, I wish there was a way to tell if a Starbucks was busy, based on the number of orders a location was getting.

  • Nov 21, 2021

    By Patricia Arellano
    It does need some work. Lately it's been kicking me out, so I have to sign back in. Please fix this issue Starbucks so I can give you 5 stars. I love the convenience of being able to check my balance and stars (points). Other than that it it great!! 🙂🧡

  • Super convenient app, just have some suggestions Feb 26, 2019

    By UUSOD
    Love this app but I have suggestions to change for the better. 1) When loading multiple gift cards, the amount doesn’t go into a “pool” of what you have on your account already. Pretty annoying honestly cuz there was a point where I had a dollar on one, 12 cents on another, and then money loaded already on my account. Had to scan 3 times because of this. Not a major inconvenience but I just feel like this could be betters. 2) Along the lines of that same issue, now I can’t edit those gift cards that I’ve used up to delete them so I have about 8 cards with no money on them. Once again just an annoyance I have since I use this app all the time. 3) Ya’ll took away the week to use the reward for your birthday down to 24 hrs. Also you have limited to being able to use any rewards to Starbucks specified locations. I use the Starbucks that happens to be at the Marriott in SLC since it’s right next to my school. Would be way nice if I could claim my rewards at that location since I spend majority of my money there and happens to be my most convenient location.

  • It’s just a great app Jul 1, 2021

    By kojiyomi
    As someone who doesn’t drink coffee and only goes every now and again, I find the Starbucks app extremely useful. I think the thing I use it for the most is to check whether a location has what I want to get, which is great because then I don’t go to one that’s out of everything. Design and UI wise, obviously fitting the brand to a T, the UI has gotten increasingly better as it’s been updated. The use of imagery, cards, and a whole bunch of other trendy design tricks is executed honestly perfectly. The interaction is almost seem-less from when you start an order to when you pick it up. Sure there’s small things I would move here and there, or making the games that come around every season integrated into the app rather than being a buggy flash game. Overall it’s an app that gets the job done in style. If you’ve never been to Starbucks it’s a great introduction to the menu and all their items. And if you go constantly, you probably already have it because of the points system. There’s no such thing to me as a perfect product but this does come very close to what could be exactly that.

  • Works great on iPhone but not on Apple Watch Dec 30, 2017

    By Nurno
    The app is exceptional at what it advertises to do. I’ve been using it for years and it doesn’t give issues often, at least not often enough to remember. The watch counterpart needs a lot of work though and it saddens me because I like what the Watch app is setting out to do. The problem is the Watch doesn’t accurately update its information regarding your balance in your card or you star total on your rewards. It appears to rely on your phone to do that, so you need to open your phone app to have the Watch refresh and update its info—which defeats the purpose of the Watch! If that wasn’t bad enough, it’s bloody slow at updating as well which makes the experience more cumbersome. Overall, I love the idea of the Watch being able to do everything, from paying with it, to updating its information, reloading from right there, to even having the complication in your watch face to see how your rewards are doing and your balance. I’m still giving it four stars because the iPhone version works great and for most that’s enough but it’s still sad that the other version seems to be ignored from the devs.
See all 4 reviews

  • App update lost some helpful features Nov 29, 2018

    By Roninsakura33
    The mobile app is so useful, however, the last update seemed to have gotten rid of some features I found helpful. For one, I don’t like that now when you go Into the history, it no longer shows the date and time of your purchase, so if you need to take a screenshot of your “receipt” it does not include the complete purchase info, which renders it less useful. It shows a receipt number, which is not useful to me, and it is inconvenient to have to screenshot both the history list AND the purchase itself. Why did you get rid of this? Why fix what wasn’t broken? Also, you have removed the date info for the Starbucks cards. It was helpful to have the info on the start dates of my cards to differentiate the cards, especially the similar ones. It used to have that info before. It also is frustrating when the app does not let you choose the store you want and sometimes suggests some faraway store. It would be helpful if it also told you reasons why you are unable to use the app - ie, store shut off mobile orders, store is closing, etc. Otherwise, you think it’s your phone or app and you waste a lot of time. I also would like that the app kept the history details for the “free” items, because just because it’s free, doesn’t mean you don’t want to record WHAT you had. But, for the most part, I like using the app.

  • Nov 18, 2021

    By Scott Allison
    I love the mobile app but being unable to see time estimates prior to ordering or cancel an order has finally done it for me. I placed a mobile order this morning and the app said the drink would be ready in 10 mins. I got to the store 12 mins later. It's now been 25 minutes and I still don't have my order. I'd just cancel and go to a different coffee shop but feel compelled to wait because they have my money.

  • Love the app but most stores are slow to make your mobile order! Dec 13, 2017

    By Cattngo
    The app is almost perfect. I wish you can customize the mobile orders a little more like put someone else’s name on it when you order for someone else. But that’s not my big gripe and why it only gets 3 stars. There are two reasons. First of all, one less start is due to store locater being slow half the time unless it happens to be your store that you note as a favorite. The 2nd reason, and it’s a big reason, is that most stores are now very slow to process your mobile order. I can expect 5-10 more minutes on top of what they estimate for you. A lot of them just say they have many drinks. Well the system should have factored that in. If you give estimated times then factor in how many drinks just got into the system. I do think many stores just don’t pay attention to the mobile orders as much. I literally see them pull the labels out for those who are at the stores ordering and let the other machine that has the mobile order sit there longer. Starbucks: If you want more people to use mobile order then have your baristas pay attention to the mobile order labels being printed. Those are your most loyal customers and don’t want to wait 10-15 minutes for their drink to be made. It defeats the whole purpose of having mobile orders!

  • Nov 18, 2021

    By Ramon T. Wright
    I hate that this app does not have a cancellation option in case the lines at certain locations are ridiculously long. Also there is no way to change the option to pick-up to drive-thru or vice-versa once your order is placed in case there were shorter lines to go for. Ease of ordering and pay are the only bright spots on this app.

  • Reloading the Card Needs to be Optional May 3, 2019

    By Tequila.97
    I would actually choose Starbucks so much more frequently if I was able to pay the total amount of my order instead of having to reload a minimum of $10 every time I order. Which I didn’t even know it was $10, I thought it was $15 because the lowest minimum of $10 isn’t the prompted amount. I want to be able to pay my order total- not give you my money like an ATM at a bank so you can use it at your free will until or if I ever order again. There’s no reason we should not be able to do pay as you go! Every Starbucks near my house and my job are high volume. I have to order on the app to ensure I won’t be late- regardless of how early or how much time I have. Wait time estimations are unreliable, using the app is so much faster and easier, however, I very rarely do because of the lack of pay as you go feature. I almost always choose competitors such as local shops, convenience stores, or Dunkin Donuts because I know I can be in and out of these places, unlike Starbucks. Ive ordered in Starbucks and waited on average 10 mins every time and that doesn’t even include the very busy days. You are taking away an added convenience and because of it losing potential sales!

  • Okay but not perfect Jan 28, 2021

    By xXxXXxJO..xXxXx
    I love mobile ordering. I love that I can place an order from home, have it ready by the time I reach the store, and leave with minimal exposure. I'm mildly annoyed by how the app intentionally hinders itself when you don't share your location. I'm an adult, I know how to choose where I want to pick up from, and I don't need you to patronizingly tell me, "are you sure you want to order? Looks like you're too far away from the store!" Shoo, Big Brother. I really love and really appreciate that Starbucks is going the extra mile by closing stores to sanitize everything to the nines after reported COVID cases. Can you guys take a suggestion, though? Is it possible to mark stores that are closed on the app? To me, closing off mobile ordering and giving a message that "a barista here will be willing to take your order in person" means to me that the store is still open. I've TWICE now driven all the way to Starbucks only to find the location closed at 7 or 8 in the morning. Meanwhile the hours on the app, the website, and the oft-neglected location Facebook show that it's currently "open". Please please please, I'm begging, please make it so that the app can be a real-time reflection of stores that are *actually* open.

  • Nov 19, 2021

    By Shawn Poole
    Was unable to scan and use or receive my points while at Starbucks drivethru because of update request. There should be a way for me to update when it is appropriate and not such a priority that it impedes me as a customer. I like using and receiving points!!!

  • Inconsiderate controls May 27, 2021

    By MrsBritt
    Starbucks really was not thinking when they designed this particular application on the scan function. You need to redo it-Individuals should absolutely retain control of how bright a screen can be made and yet the Starbucks application automatically takes it all the way up to 100% anytime you touch the Scan button. This is particularly uncomfortable if you are looking at your application and you hit that button and you happen to have a light sensitive disorder- this is agony. I realize why Starbucks did this -so that it’s easier to scan it in store- but there was no actual *reason* to do it. Every person who owns a smart phone should know at this point how to raise the brightness on their own. In addition, earning stars is not consistent. I ordered a latte every day of the week and have managed to never get 80 stars when they run that particular promotion because there is some sort of a glitch there. I doubt I’ll continue using the application after this simply because stars are too hard to gain. As I’ve had a scan on the application every time because it’s taking the money out of the Starbucks account to pay for it, there ought to be the expected Stars for it too.

  • Less Care, Rushed Drinks Jun 24, 2019

    By JennyStarbucks
    I’ve noticed lately that drinks being made with a rushed demeanor instead of how baristas used to be trained...which was putting care and effort into making drinks. I live in an area (San Jose) where I am able to visit several different Starbucks throughout the week when I’m out and about. So, this review is not regarding one Starbucks in particular; I’ve seen a change in the quality of training baristas. For example, I have recently taken a like to the iced matcha green tea latte. No matter which Starbucks I’ve ordered that drink from in San Jose, the drink is made with too much ice, which fills up 3/4 of the cup when I’m done drinking the drink. I’ve requested light ice many a times. When I’ve done this, the drink isn’t filled up to the top. When I’ve questioned this concern to baristas, I’ve had different responses...from, “It’s due to the foam from being shaken” to “We aren’t allowed to fill the drink to the top.” This frustration has caused me to become bitter about ordering the drink I love and to stop ordering it. Hopefully better training on making drinks improves and customer service at the Starbucks sites improve.

  • A Possible life saving app suggestion May 25, 2019

    By katie012218
    There truly needs to be either a comment section or allergy section when ordering something through the app. I have a severely anaphylactic milk and almond (so almond milk) allergy. I request coconut milk every time but it is not always acknowledge because it gets busy and things get rushed but I have saved myself countless times by stopping the barista after they pour milk in my drink. I always get there early to try to watch them make it if possible and cannot use drive through anymore because I was given milk in a drink and obviously didn’t get to see them pour it. I had an anaphylactic reaction in parking lot luckily I had a friend (and nurse) with me. This was not the first time and I stopped going to Starbucks for a while because I was super nervous. But I am back to being a daily customer. Allergies are, most of the time, very serious and dangerous. And if there is a place when order that says *ALLERGIES* where underneith you can write what yours is and have Starbucks employees know to look for that it could be the difference between a Emergency room trip or enjoying your coffee. Thank you
See all 3 reviews

  • Nov 27, 2021

    By Andrew
    The use of the app in store is good. It'd be nice if more places had order ahead. Big problem - I tried ordering a gift card to a friend and it said it didn't go through. So I tried 2 more times to reenter his info, then one more with a different card. No times did it say success, but now I see charges for 4x of my card amount, showing it went through fine. This needs fixed

  • Needs more options like unsweetened and sugar free May 6, 2018

    By Secrete fan
    I wish I could like the app more. It’s great that everyone at the office can place their order and then one person pick it up. The issue is that in this day and age with so many people being diabetic and others doing Keto you sugar free or unsweetened options are severely lacking. For example chai tea has no sugars or carbs naturally. The chai “syrup” that is used in the chai drinks and fraps does. There needs to be an unsweetened option or an option in the app to have tea bags used instead. The same goes for the coconut milk and almond milk. There needs to be unsweetened options in the app. My office use to do Starbucks runs multiple times a week but we don’t anymore because too many people can’t place an order online through the app as sugar free, unsweetened, and Keto options are not readily available. If they want a chai latte they have to go in to order it and asked for it to be made with tea bags. Also need a way to report that the drink you ordered online, and picked up is wrong. This is another reason we stopped our Starbucks runs is that one person would pick up the orders for everyone and not know if something was wrong. I ordered a pink drink but what I got didn’t have any coconut milk in it. I took a picture of the drink, label, and order to prove it but couldn’t do anything about it while I was at work.

  • NEEDS UPDATES Mar 25, 2018

    By Josh-88
    I’ve been using the Starbucks app going on 4 years now. The app is showing some major glitches as of late. Twice in the past two weeks have I not received my mobile order because the app randomly “auto selects” a different option and then even after I reselect the correct option it will then for a second time reselect the WRONG option. Unaware of this I don’t notice and as a result don’t receive my order. Per example it continually selects an old store I haven’t ordered from in months, I will change it to my current store and again without me noticing it will auto select the previous store. I then find out when I get to the correct store and my order wasn’t placed. Today the app “auto selected” an old seasonal gift card rather than my gold card that I use daily to order with. It showed the picture of my gold card when I placed my order but the last four numbers were different, the picture just hadn’t changed. So when I arrived to pick up my order I open the app to see it yet again had not placed my order. The Starbucks store teams and customer service are always gracious and fix the issue which I greatly appreciate! However this is unacceptable that the Mobile App can not deliver the same results and continually cause failed orders.

  • Pretty good, however... Dec 1, 2018

    By Damir Gonzalez
    Pretty good app overall however these past few days I am not able to see my gold account star count at all and rewards accrued anymore for some reason and I’ve been all over the app to try to find it. Already tried uninstalling it and reinstalling it but no luck. Once this if fixed I will gladly change my star rating. Also another quick suggestion would be, as of late in my case (and I’m sure I’m not the only one), I’ve noticed that stores sell out of certain items faster so when you mobile order something sometimes you get to the store to pick up and they’re out and most of the time they don’t even ask you what else more you may want until you ask them about it. Yes, I get most stores are insanely packed and baristas are overwhelmed but to avoid this issue and also help the barista then perhaps the app should give you an alternate food option in case what you ordered food wise sells out during the mobile order process so then that way the barista doesn’t have to wait until you arrive for your order to ask you what else you may want and try to keep track of something like that while customers keep rolling in, again just a friendly suggestion.

  • Needs to provide status of your current mobile order. Oct 25, 2020

    By Sf007
    First time user of the app, so take this for what its worth but no where in the app could I find the status of my current order. Under “Orders”, my current order showed up as the top most order but no status. It looked no different than orders placed last week or weeks before. No status. Why is this important? When I got inside the store, the pickup area was somewhat chaotic. There’s no line, just a bunch of ppl hovering around the pickup area, and some people waiting patiently on one the “wait here” floor stickers. So what should I do? Well, had I known the status of my order, I at least could make an educated decision to either wait on one of the floor dots, or hustle my way up to the counter to ask for my order. I am not a confrontational person so having to do anything to even appear to be “cutting the wait line” is never something I want to do. But in this experience at the store, I was faced with having to make that decision because I was completely in the dark about whether my order was ready to pick up or not. If the status of an order is indeed available in the app, then please make it more user friendly, and obvious, to get to.

  • Needs improvement Oct 22, 2018

    By Grace316john
    They need a better system for this app. When it works, it’s great, but if the Starbucks you’re ordering from doesn’t have an item you ordered via mobile, it’s like pulling teeth. Placed a mobile order, prep time 2-5 minutes. Waited and waited; checked again, prep time: soon. After close to 15 minutes of waiting, I finally left work and went in to Starbucks. My order was nowhere on the counter and everyone else was getting their orders. Finally after a few minutes of standing there, a guy approached me to let me know they didn’t have my sandwich and asked if I wanted anything else. I said no, I just wanted to be refunded. He said ok and walked away. Still was waiting for my drink. After another few minutes of waiting, I finally asked the girl making drinks if mine was going to be ready anytime soon as I had been waiting a while. She said oh, it’s right here but I was waiting for your sandwich. I said they were out of it and the guy was refunding me. She gave me my drink (which was now lukewarm, if that) and said I’d have to go to the register for the refund. I then had to stand in line and wait for the refund. Very, very inconvenient for someone stepping out from work to pick up an order.

  • revision - not improvement Aug 9, 2019

    By lindalu8455
    I used to use your app all the time. It was simple and easy to use and your star rewards were easy as well to get rewarded. These past several months the app is no longer easy to use and I work in the IT field! The app is confusing to order on and use rewards. I keep getting errors that I cannot use something in my order but won’t suggest how to help to get the order processed. I have to go into the store and try to talk to a cashier about my order and they don’t seem to know much more than I do about it! Yesterday, through trying to place an online order using the Happy Hour 8/8 reward, I finally ordered to cold coffees and one was hot when I picked it up. I stood there waiting for someone to help me replace the hot cup and finally had to speak up and ask for assistance. They are real good at smiling and quickly dodging you and won’t ask if you need assistance. I am sorely tempted to create my own coffees at home and forget Starbucks. I have been a customer for several years, as are my family members, but I am a professional and do not have time for this nonsense for a cup of coffee in my busy day! So disappointed!!!

  • Starbucks is too rich for my blood anyways May 22, 2020

    By seraty
    You shouldn’t have to reload $10 when you want something that’s like $3. The only way I’ve worked around this is by sending myself $5 gift cards. I don’t even drink Sbux that often and the idea of having to reload another $10 on my card because I am a few cents short of my balance from the last time I spent $10...... We shouldn’t be forced to “reload” our money into Starbucks system... if so it should start at 1¢ not $10. Anyways we actually should be able pay for our items directly from our debit cards to the checkout like a normal mobile ordering system. Stars expire ridiculously fast. Once again, I understand the idea of “loyal” customers who buy more often getting the incentives that come with the stars but you literally have to spend $100 in a month to be able to redeem the rewards before they expire. Customizations reflected as you adjust it. For example, a certain drink has a standard recipe and Starbucks does tell the nutritions facts, but if I substitute milks or add pumps of syrup, I would like to see the updated nutrition facts when I add or remove things.

  • Much Needed Update Sep 16, 2017

    By Hnybee1
    I gave the app 2 stars because there are some things that needs fixed. The ease of ordering at your fingertips and skipping the line is great. However, there are other things that makes it not so great. I've noticed that on drink orders if you add to the ingredients all of it doesn't print out on the label. They prefer you to call the store and make those updates.(that's what I was told by the store manager). If I could do that why use the app I could just call in the order. Next issue I noticed is when you pay with the app it doesn't update the balance until 15-20 minutes later. Another, from the menu selection it will display some items aren't available at your location of choice. When you pick up your order and inquire the item is available. Advanced as technology is today there should be a way for systems to talk to each other especially dealing with inventory. People spend too much money to enjoy these luxuries & simple pleasures to continue he experiencing these fixable issues. These items of concerns have been on going since last year plenty of time for the developers & tech teams to come up with a doable plan.

  • Lazy Jun 16, 2021

    By Vetjb
    Almost 3 dollars difference in my drink today because cinnamon does not come as an add in but as a topping only! I am ordering the brown sugar I shaken espresso with whole milk. I understand it is no longer on the app so I have to order it as a regular espresso and add the ingredients. If I put cinnamon on there they dump it on top and don’t mix it in. That’s not their fault because it is listed as a topping only. You say your app is more easily customizable but that’s crap. Seriously almost 3 dollars difference for a drink with cinnamon as a add in versus a topping. That’s crazy. You also need an area to be able to leave feedback about an order or add notes. I am disabled as well as my husband and half the time my drinks are messed up. I spent a lot of money at your store and I don’t expect to have things ruined every time I order. One of your representatives got back to me and said that they wanted to give me a free drink but the email I was supposed to reply on was not monitored. Then I was given a gift card for a drink that was wrong and the gift card had nothing on it. Fix your app! Most of the people working at Starbucks have become more lazy.
See all 2 reviews
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    Reward system for loyal customers is more headache than reward Jul 21, 2021

    By Catherine Willing
    Major negative for the app is their star incentives… ie: if you buy 3 of something in 5 days you’ll receive 80 stars. I bought 5 of what was required never got the stars. When I contacted Starbucks the process took days... I had to send receipts… however the receipt generated by their app isn’t acceptable. Whaaat!?! The stars should be automatically applied. They are not. Just saying … the coffee does it’s job but their reward system for customer loyalty is not a reward but a headache.

  • Lifelong customer, sbux shareholder, just deleted this app Sep 1, 2021

    By Superpod wow
    Another update: reinstalled. Better. Another forced update while in line isn't cool. Grrr. Update: gave it another try. Forcing me to update a bloated 140mb app while in line at a store is super lame and doesn't make anything run smoothly. Old app review: This bloated app has been lying unused for the past several months because it does nothing useful...eventually I turned off all notifications and location services because it kept bugging me to please pay attention to it, like a snotty kid at a grown up dinner party. Even so, it consumed 140mb of cell data in my last billing cycle...what the heck is it doing, anyway? Checked battery use and it was using about 5% of my battery over the last week. For what? I didn't use it, so maybe that means don't run in the background. I just saw it has 12 new notifications for me. About what? Nothing I care about. Just more corporate hype and self congratulatory onanistic marketing copy. I don't need that or the bloatware to order my six shots on ice. Also, the quid pro quo involved in this relationship is seriously unfair. I get 5% off my coffee, you get to know everything about me even when I am not drinking coffee? People are catching on to this and it doesn't flatter the sbux bottom line. Edit: after deleting it, the cursed thing somehow reinstalled itself, uninvited, unwanted....next step will be to engage the services of an app exorcist. Good times.

  • Nov 23, 2021

    By R.P.M
    App is now worthless so had to uninstall. Gonna use my stars and then I am done. Website has to many issues also. Update: Just installed new update and still unable to log into the app. If you wanna use your stars or gift card and are having issues with the app you will have to order through the website until issue is fixed. I have done everything from uninstalling/reinstalling, clearing all data, changing my password ect..... and nothing worked so this has to be a server issue.

  • Very lame app and poor costumer service over the phone Jan 18, 2020

    By Ueshole
    About two weeks ago ,I tried to create an account to enjoy the rewards ,well, its imposible. Why? I created ,then signing in ,nothing happen . Just ‘we’re sorry but we’re unable to log you in ,please try again’ . I got help over the line ,the agent was nice ,but even when he finally could create a password with my e-mail ,he never want to give it to me . Then , ill wait 24 hrs because they’re a system ‘has a problem’ okay ,let’s wait . 24 hrs goes by ,but no success trying the app or the website . A gentleman send me a gift card with 7 dollars (THANKS STARBUCKS) . Waiting the week to get the card ,registered online and enjoy the rewards ,everything that I mention before ,happens again. Is such a lame software at the website or app ,trying with iPhone 8 or galaxy s edge ,is the same . Creating another account with new e-mail ,the same . Is amazing how a company like Starbucks ,has a very poor app and nobody can tell you what’s going on . If people or companies create a platform who let costumers enjoy programs ,they should to give it maintenance. Worst is the people over the phone who doesn’t know about the website or the app. They won’t reset your account and you need to wait 24 hrs . Starbucks should have a kiosk like McDonald’s and make his service faster and easy. The app is a failure system along with the website ,PERIOD.

  • Nov 24, 2021

    By Nik M
    It won't work.... I keep trying to order from my previous drinks and all it gives me is dates and times. It also won't show the menu. It keeps loading and loading. Please fix this ASAP. This app used to work so good.

  • Nov 16, 2021

    By Michelle
    This app continues to be a nightmare for me. I should never rely on the starbucks app because it is so broken and so glitched all the time that it is unusable. First the app wouldn't even open. Now I'm trying to order and absolutely nothing on the menu will load so I cant order anything. What is the point of this useless app!

  • Nov 19, 2021

    By adric pease
    The app is fantastic, but it always makes me put my password in when I'm reloading my card even after adding my biometrics. It's frustrating having to sign in when it's easier to pull out my credit card, updating to 1 star because they've never fixed this and I'm tired of pulling up to Starbucks and having to find my password.

  • Don’t use it for your business Expenses...It Does not keep the receipts Aug 28, 2019

    By Loves mint
    If you moved to the app to keep track of your receipts for business expense then it should be made clear that they do not store more than 90days in history. I lost out in hundreds of dollars of my personal money that I no longer have access to receipts cycled out of this app. I recharged my card with my personal money. Purchased my breakfasts, lunches, snacks from my frequent business trips thinking that the receipts would still be here. NOPE. Customer Service can’t retrieve them. They can see that I’ve regularly recharged my card so know how much of my money that has gone to their company. So Starbucks is fine with taking my money, just not enabling me to access my complete receipt history so I can get it back from my company. Companies don’t reimburse you on the money you add to your Starbucks app. All Customer Service is empowered to do is offer me $40 for the inconvenience. I spent HUNDREDS of dollars over the past year that I am unable to be reimbursed on and you offer me this as a solution? Data Analytics in this day and age should have a clear accounting for where my money goes once I’ve put it in this app & that accounting should be accessible. That is an acceptable solution. Not $40 credit for the inconvenience of not being Account completely to where your money went.

  • Nov 18, 2021

    By Andrew Nordmeier
    Garbage app. Forces you to save your credit card information (and store on their servers) rather than giving you an option to enter it each time (which is much safer). There have been way too many data breaches for this to be acceptable.

  • Glitchy login - don’t bother with this app Nov 27, 2019

    By FixThisPlease
    For the past several months, this app keeps asking me to login to top up my balance. Sometimes it accepts my fingerprint but then it forgets and requires me to login from scratch. Fine. I have fingers. I can type in a password. Nope. Not that easy. The App then won’t recognize my password. I reset the password. It won’t recognize the new password. I go back to try to reset again using the new password. I get told I can’t reset with that because it is a prior password (no kidding, it is my current password but your app won’t recognize it). I have tried copy and pasting. I have tried using a keychain app to entire the password automatically. I have tried having other people type it in for me. I have tried typing it in myself for the tenth time and then clicking reveal to make sure it is correct before hitting submit. Nada. I then give up and avoid Starbucks because I don’t need this drama in my life. Then, in a few weeks, like always, the app will magically decide I had the correct password all along and operate smoothly with my fingerprint for a week or so. Hooray. But not so fast. After those few weeks are up, we fall back down the bloody rabbit hole. It will ask me for my password again, say it is wrong, and this entire saga will repeat. No coffee shop is worth this level of aggravation.
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Starbucks

Starbucks

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