Starbucks
Food & DrinkStarbucks Coffee Company
Quickly order, pay, reload your Starbucks Card and earn free drinks or food.
10M+
Downloads
About Starbucks
Featured on Best Apps for Helping People Stay Awake While Driving
Quickly order, pay, reload your Starbucks Card and earn free drinks or food.
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About Starbucks
Google Play
Oh hey — more ways to pay!
It’s never been easier to use the Starbucks app to safely order ahead for pickup – download, join Starbucks Rewards, and you’re ready to order and earn Stars.
Earn 1★ per dollar when you order and pay directly with a credit/debit card or PayPal in the app, or when you scan your app and pay in a store.
Earn 2★ per dollar when you preload your Starbucks card (included with your account) and use it to pay instead.
Plus, there’s a new section in the app — check out the Offers tab for opportunities to collect Bonus Stars through personalized challenges, games and more. (The store locator is now found on the Home tab, and your account’s transaction history is under the Account section.)
And if that wasn’t enough, you’ll find more detailed and up-to-date store information throughout the app.
It’s never been easier to use the Starbucks app to safely order ahead for pickup – download, join Starbucks Rewards, and you’re ready to order and earn Stars.
Earn 1★ per dollar when you order and pay directly with a credit/debit card or PayPal in the app, or when you scan your app and pay in a store.
Earn 2★ per dollar when you preload your Starbucks card (included with your account) and use it to pay instead.
Plus, there’s a new section in the app — check out the Offers tab for opportunities to collect Bonus Stars through personalized challenges, games and more. (The store locator is now found on the Home tab, and your account’s transaction history is under the Account section.)
And if that wasn’t enough, you’ll find more detailed and up-to-date store information throughout the app.
App Store
The Starbucks® app is a convenient way to order ahead for pickup or scan and pay in store. Rewards are built right in, so you’ll earn Stars toward Rewards with every purchase.
Mobile Order & Pay
Customize and place your order, and pick up from a nearby store without waiting in line.
Pay in store
Save time and earn Rewards when you pay with the Starbucks® app at many stores in the U.S.
Rewards
Earn Stars towards free food or drink Rewards of your choosing. Receive personalized offers as a Starbucks® Rewards member. 2 Stars/1$ with a Starbucks Card, 1 Star/1$ with cash, credit/debit, and PayPal. Restrictions apply.
Send a gift
Say thanks with a digital Starbucks Card. It’s easy to redeem a gift from email or in the Starbucks® app.
Manage cards
Check your Starbucks Card balance, add money, view past purchases and transfer balances between cards.
Find a store
See stores near you, get directions, hours and view store amenities before you make the trip.
Music
Discover what songs are playing at your local store.
Tip your barista
Leave a tip on purchases made with the app at many stores in the U.S.
Mobile Order & Pay
Customize and place your order, and pick up from a nearby store without waiting in line.
Pay in store
Save time and earn Rewards when you pay with the Starbucks® app at many stores in the U.S.
Rewards
Earn Stars towards free food or drink Rewards of your choosing. Receive personalized offers as a Starbucks® Rewards member. 2 Stars/1$ with a Starbucks Card, 1 Star/1$ with cash, credit/debit, and PayPal. Restrictions apply.
Send a gift
Say thanks with a digital Starbucks Card. It’s easy to redeem a gift from email or in the Starbucks® app.
Manage cards
Check your Starbucks Card balance, add money, view past purchases and transfer balances between cards.
Find a store
See stores near you, get directions, hours and view store amenities before you make the trip.
Music
Discover what songs are playing at your local store.
Tip your barista
Leave a tip on purchases made with the app at many stores in the U.S.
Ratings & Reviews
Write a Review
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Easy tipping
Jul 28, 2020 What I really love about the Starbie’s app is 1) you can leave a tip through the app (which you cannot cannot do with a debit card, and therefore to use a debit card to pay you have to have a side hobby of saving quarters to tip baristas with); and 2) touchless payment. Free coffee now and then from redeeming stars doesn’t hurt either! Related to the tip, here is something I figured out about redeeming stars: if you pay for one transaction all with stars, then there is no way to tip the barista through the app. That’s no fair to the barista! So I usually save my stars until I'm also getting coffee for a friend or two, and pay for all but one drink with stars, and pay $ through the app for the one drink. Then I can still leave a tip through the app to cover all the drinks. Yay! If I dont have friends to share coffee with on any given day, I can always just buy a coffee for the person behind me and thereby still be able to tip through the app. It’s fun!! Personal note: I’m 20+ years sober and can’t have carbs anymore due to diabetes. Thank goodness for espresso with stevia and cream!!! It’s a party I can still enjoy!!! “🎵Life’s simple pleasures are the best! All the little things that make you smile and glow🎵”more -
Apr 5, 2021 Order status and promotion notifications are grouped together; you cannot turn off promotions without losing the order updates as well. This leaves a bitter taste in my mouth that I have to wash down with some of their delicious coffee... I do appreciate that they keep track of inventory so well, including types of flavoring etc.more -
App update lost some helpful features
Nov 29, 2018 The mobile app is so useful, however, the last update seemed to have gotten rid of some features I found helpful. For one, I don’t like that now when you go Into the history, it no longer shows the date and time of your purchase, so if you need to take a screenshot of your “receipt” it does not include the complete purchase info, which renders it less useful. It shows a receipt number, which is not useful to me, and it is inconvenient to have to screenshot both the history list AND the purchase itself. Why did you get rid of this? Why fix what wasn’t broken? Also, you have removed the date info for the Starbucks cards. It was helpful to have the info on the start dates of my cards to differentiate the cards, especially the similar ones. It used to have that info before. It also is frustrating when the app does not let you choose the store you want and sometimes suggests some faraway store. It would be helpful if it also told you reasons why you are unable to use the app - ie, store shut off mobile orders, store is closing, etc. Otherwise, you think it’s your phone or app and you waste a lot of time. I also would like that the app kept the history details for the “free” items, because just because it’s free, doesn’t mean you don’t want to record WHAT you had. But, for the most part, I like using the app.more -
Apr 7, 2021 Customization not always easy. Sometimes a delay in processing when paying with stars. Contact less ordering and pick up a plus. Can't wait to get to go back to using our own cups, then I won't use the app because you can't specify to hold order until own cup is brought I to make drink in and reduce waste.more -
Love the app but most stores are slow to make your mobile order!
Dec 13, 2017 The app is almost perfect. I wish you can customize the mobile orders a little more like put someone else’s name on it when you order for someone else. But that’s not my big gripe and why it only gets 3 stars. There are two reasons. First of all, one less start is due to store locater being slow half the time unless it happens to be your store that you note as a favorite. The 2nd reason, and it’s a big reason, is that most stores are now very slow to process your mobile order. I can expect 5-10 more minutes on top of what they estimate for you. A lot of them just say they have many drinks. Well the system should have factored that in. If you give estimated times then factor in how many drinks just got into the system. I do think many stores just don’t pay attention to the mobile orders as much. I literally see them pull the labels out for those who are at the stores ordering and let the other machine that has the mobile order sit there longer. Starbucks: If you want more people to use mobile order then have your baristas pay attention to the mobile order labels being printed. Those are your most loyal customers and don’t want to wait 10-15 minutes for their drink to be made. It defeats the whole purpose of having mobile orders!more
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Needs more options like unsweetened and sugar free
May 6, 2018 I wish I could like the app more. It’s great that everyone at the office can place their order and then one person pick it up. The issue is that in this day and age with so many people being diabetic and others doing Keto you sugar free or unsweetened options are severely lacking. For example chai tea has no sugars or carbs naturally. The chai “syrup” that is used in the chai drinks and fraps does. There needs to be an unsweetened option or an option in the app to have tea bags used instead. The same goes for the coconut milk and almond milk. There needs to be unsweetened options in the app. My office use to do Starbucks runs multiple times a week but we don’t anymore because too many people can’t place an order online through the app as sugar free, unsweetened, and Keto options are not readily available. If they want a chai latte they have to go in to order it and asked for it to be made with tea bags. Also need a way to report that the drink you ordered online, and picked up is wrong. This is another reason we stopped our Starbucks runs is that one person would pick up the orders for everyone and not know if something was wrong. I ordered a pink drink but what I got didn’t have any coconut milk in it. I took a picture of the drink, label, and order to prove it but couldn’t do anything about it while I was at work.more -
Apr 7, 2021 New update is glitchy -
Very lame app and poor costumer service over the phone
Jan 18, 2020 About two weeks ago ,I tried to create an account to enjoy the rewards ,well, its imposible. Why? I created ,then signing in ,nothing happen . Just ‘we’re sorry but we’re unable to log you in ,please try again’ . I got help over the line ,the agent was nice ,but even when he finally could create a password with my e-mail ,he never want to give it to me . Then , ill wait 24 hrs because they’re a system ‘has a problem’ okay ,let’s wait . 24 hrs goes by ,but no success trying the app or the website . A gentleman send me a gift card with 7 dollars (THANKS STARBUCKS) . Waiting the week to get the card ,registered online and enjoy the rewards ,everything that I mention before ,happens again. Is such a lame software at the website or app ,trying with iPhone 8 or galaxy s edge ,is the same . Creating another account with new e-mail ,the same . Is amazing how a company like Starbucks ,has a very poor app and nobody can tell you what’s going on . If people or companies create a platform who let costumers enjoy programs ,they should to give it maintenance. Worst is the people over the phone who doesn’t know about the website or the app. They won’t reset your account and you need to wait 24 hrs . Starbucks should have a kiosk like McDonald’s and make his service faster and easy. The app is a failure system along with the website ,PERIOD.more -
Mar 31, 2021 This app is ridiculous. When I'm trying to get a receipt it only shows me the amount, not what I ordered. I go to previously ordered section and there are blank spots where items should be so it doesn't even show what I just ordered. I can't cancel an order when it auto defaulted to pick the store I normally go to instead of the one I intentionally selected to pick up from at the start of my order. And yes, I even updated the app. Starbucks needs to fix their app.more -
Apr 3, 2021 No refund options, or way to report a wrong order. You have to call the invidual store, and they can't even cancel an order most times. The app works fine for ordering, menus, rewards etc. Just terrible from a customer service perspective :(more
- Easy access to your Starbucks Gold card and gift cards, available at the touch of a button on mobile devices
- In a hurry? Skip the line! Store your favorite orders in the app and order ahead with one click
- View your receipt and tip your barista at a glance, all within the app
Reviewed by Kaylin on January 15, 2019
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Easy tipping
Jul 28, 2020 What I really love about the Starbie’s app is 1) you can leave a tip through the app (which you cannot cannot do with a debit card, and therefore to use a debit card to pay you have to have a side hobby of saving quarters to tip baristas with); and 2) touchless payment. Free coffee now and then from redeeming stars doesn’t hurt either! Related to the tip, here is something I figured out about redeeming stars: if you pay for one transaction all with stars, then there is no way to tip the barista through the app. That’s no fair to the barista! So I usually save my stars until I'm also getting coffee for a friend or two, and pay for all but one drink with stars, and pay $ through the app for the one drink. Then I can still leave a tip through the app to cover all the drinks. Yay! If I dont have friends to share coffee with on any given day, I can always just buy a coffee for the person behind me and thereby still be able to tip through the app. It’s fun!! Personal note: I’m 20+ years sober and can’t have carbs anymore due to diabetes. Thank goodness for espresso with stevia and cream!!! It’s a party I can still enjoy!!! “🎵Life’s simple pleasures are the best! All the little things that make you smile and glow🎵”more -
Amazing And Easy
Sep 20, 2020 I order on here very often and have for most of the Summer and it is so easy. You just order from the app and then pick up at the Starbucks near you. You don’t have to wait in line to order and instead get a separate line which moves quickly because everyone is picking up. I absolutely love Starbucks and I am obsessed with their refreshers and frappucinos. Overall, the app was well thought out and if something isn’t available I’ve learned all you do is call the store and ask if they have it and they’ll make it available on the app quick. I love the experience and the stars you earn. I end up having enough stars for a breakfast from the bakery the next time I get Starbucks. Thank you for doing such an amazing job and I plan on continuing to go to Starbucks in the future. Please don’t hate on the app. I haven’t had a bad experience and I’m convinced most of you are trolls. I hope this gets to Starbucks customer service because I truly do love the app and Starbucks as a whole. I can’t thank you enough for the quick and easy drinks almost every morning this past Summer!!! Five stars and absolutely amazing!!!more -
Needs Update after Removing Clover®️ Machines
May 20, 2020 Update ✭ ✭ ✭ : Originally gave 5-stars but there needs to be an option to order pour-overs specifically. Since all remaining stores removed Clover machines, whenever I order my Featured Dark roast with shots after 11 am, 70% of the time, baristas don’t know that they need to do a pour-over. So I get there and they say they used pre-brewed Pikes or bitter medium roast from the container and I just spent a whopping $8 - $12 (dep on # of xtra shots) on a coffee I DIDN’T ORDER and they have to dump it and remake it as a pour-over, wasting their time, my time, coffee, etc. So please, there used to be an option to order, let’s say, Verona using the Clover®️ and I could add everything I wanted. But Clover’s are all gone now. So just replace that feature with us being able to select the roast we want as a pour-over so the baristas don’t get confused. It’s such a waste of time. Original Review ✭ ✭ ✭ ✭ ✭ Very close to perfect app for my coffee habit. Love ordering ahead or even in the store ordering from app. I feel like there were one or two things I would have suggested changing or adding but I can’t think of it right now :)more -
Apr 4, 2021 Great app to use if you're a frequent Starbucks goer. Has a wonderful reward system to get free things and let's you know about specials going on. You can even upload gift cards and order your items ahead of time. -
Apr 5, 2021 Very buggy! Mobile app didn't have accurate information. I was forced to reinstall 3 times before it started working again.
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Apr 7, 2021 Customization not always easy. Sometimes a delay in processing when paying with stars. Contact less ordering and pick up a plus. Can't wait to get to go back to using our own cups, then I won't use the app because you can't specify to hold order until own cup is brought I to make drink in and reduce waste.more -
Apr 5, 2021 I'm new to Starbucks. I wish I had more opportunities to try new items. My daughter likes to try new items and spends all of her allowance on new drinks. Sometimes she doesn't like them and she feels like she wasted her money. Maybe offer a smaller size to taste. I would pay $2 to taste a drink then spend $7 if I liked it. The more I try the more I buy. Win Win.more -
Apr 3, 2021 Update: one year later and this still is not fixed. Do not put your gift cards on this app!! I have about 5 gift cards that I cannot use since they have small amounts and do not pay for the full order. It also requires you to reload specific amounts from your card. So basically, Starbucks is holding your money hostage at all times.more -
App is useful but not perfect
Dec 8, 2020 There’s tons of great things about the app but I’ll just say why I gave it a 4. Most of us are using the app because we want to grab and go. With that being said, it would be nice if the store information was updated more frequently. I ordered from the app because the store had drive thru pickup and in store pick up. I never do drive thru pick up because it is always so crowded, hence why I use the app. At this particular store, both options were available but when arriving there was a sign at the door saying in store was closed and to pick up mobile orders at drive thru. This pretty much makes the app useless. Please update info for store because I can always go to a different Starbucks to pickup my order. There also needs to be another method for mobile pickup. When arriving to pickup order, you have to wait for a barista to go to that area to be noticed, sometimes waiting for awhile. It’s not there fault at all, but I think there needs to be an efficient way to do this. I notice that when I mobile order ahead of time, the customers that order inside the store get their drinks first. Not sure how that adds up. The app is great though but it’s useless if some of these inefficiencies continue.more -
Starbucks app and rewards program .
Sep 4, 2017 I love the app for most part but it gets frozen or does not always update the purchase at times. Bonus reward is great for most part, only I feel I don't get offers based on my purchase but they want to sell. I have never received any offers to purchase teavana teas which is what I buy most often . I also buy other beverages such as latte, cappuccinos and frappes. I have not gotten any offers for that also . I don't like the fact some offer are time constraint related especially if it before 11am or between 11am to 2 pm. Due to work not possible to get starsbucks between that time or even stop over at one in morning if running late. Also they keep sending me the same offers over and over again of which I don't care of which combo of warm sandwich , protein box and a breakfast sandwich. If I don't use a offer , I don't receive a offer next week so I don't get bonus stars for two weeks. I love to receive the offers based on what I buy , bakery items only offers, teavana teas only offers and breakfast sandwichs only offer and also any purchase offers are good too. I can also deal with any bevearage purchase offers also.more
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Apr 5, 2021 Order status and promotion notifications are grouped together; you cannot turn off promotions without losing the order updates as well. This leaves a bitter taste in my mouth that I have to wash down with some of their delicious coffee... I do appreciate that they keep track of inventory so well, including types of flavoring etc.more -
App update lost some helpful features
Nov 29, 2018 The mobile app is so useful, however, the last update seemed to have gotten rid of some features I found helpful. For one, I don’t like that now when you go Into the history, it no longer shows the date and time of your purchase, so if you need to take a screenshot of your “receipt” it does not include the complete purchase info, which renders it less useful. It shows a receipt number, which is not useful to me, and it is inconvenient to have to screenshot both the history list AND the purchase itself. Why did you get rid of this? Why fix what wasn’t broken? Also, you have removed the date info for the Starbucks cards. It was helpful to have the info on the start dates of my cards to differentiate the cards, especially the similar ones. It used to have that info before. It also is frustrating when the app does not let you choose the store you want and sometimes suggests some faraway store. It would be helpful if it also told you reasons why you are unable to use the app - ie, store shut off mobile orders, store is closing, etc. Otherwise, you think it’s your phone or app and you waste a lot of time. I also would like that the app kept the history details for the “free” items, because just because it’s free, doesn’t mean you don’t want to record WHAT you had. But, for the most part, I like using the app.more -
Love the app but most stores are slow to make your mobile order!
Dec 13, 2017 The app is almost perfect. I wish you can customize the mobile orders a little more like put someone else’s name on it when you order for someone else. But that’s not my big gripe and why it only gets 3 stars. There are two reasons. First of all, one less start is due to store locater being slow half the time unless it happens to be your store that you note as a favorite. The 2nd reason, and it’s a big reason, is that most stores are now very slow to process your mobile order. I can expect 5-10 more minutes on top of what they estimate for you. A lot of them just say they have many drinks. Well the system should have factored that in. If you give estimated times then factor in how many drinks just got into the system. I do think many stores just don’t pay attention to the mobile orders as much. I literally see them pull the labels out for those who are at the stores ordering and let the other machine that has the mobile order sit there longer. Starbucks: If you want more people to use mobile order then have your baristas pay attention to the mobile order labels being printed. Those are your most loyal customers and don’t want to wait 10-15 minutes for their drink to be made. It defeats the whole purpose of having mobile orders!more -
Okay but not perfect
Jan 28, 2021 I love mobile ordering. I love that I can place an order from home, have it ready by the time I reach the store, and leave with minimal exposure. I'm mildly annoyed by how the app intentionally hinders itself when you don't share your location. I'm an adult, I know how to choose where I want to pick up from, and I don't need you to patronizingly tell me, "are you sure you want to order? Looks like you're too far away from the store!" Shoo, Big Brother. I really love and really appreciate that Starbucks is going the extra mile by closing stores to sanitize everything to the nines after reported COVID cases. Can you guys take a suggestion, though? Is it possible to mark stores that are closed on the app? To me, closing off mobile ordering and giving a message that "a barista here will be willing to take your order in person" means to me that the store is still open. I've TWICE now driven all the way to Starbucks only to find the location closed at 7 or 8 in the morning. Meanwhile the hours on the app, the website, and the oft-neglected location Facebook show that it's currently "open". Please please please, I'm begging, please make it so that the app can be a real-time reflection of stores that are *actually* open.more -
Reloading the Card Needs to be Optional
May 3, 2019 I would actually choose Starbucks so much more frequently if I was able to pay the total amount of my order instead of having to reload a minimum of $10 every time I order. Which I didn’t even know it was $10, I thought it was $15 because the lowest minimum of $10 isn’t the prompted amount. I want to be able to pay my order total- not give you my money like an ATM at a bank so you can use it at your free will until or if I ever order again. There’s no reason we should not be able to do pay as you go! Every Starbucks near my house and my job are high volume. I have to order on the app to ensure I won’t be late- regardless of how early or how much time I have. Wait time estimations are unreliable, using the app is so much faster and easier, however, I very rarely do because of the lack of pay as you go feature. I almost always choose competitors such as local shops, convenience stores, or Dunkin Donuts because I know I can be in and out of these places, unlike Starbucks. Ive ordered in Starbucks and waited on average 10 mins every time and that doesn’t even include the very busy days. You are taking away an added convenience and because of it losing potential sales!more
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Needs more options like unsweetened and sugar free
May 6, 2018 I wish I could like the app more. It’s great that everyone at the office can place their order and then one person pick it up. The issue is that in this day and age with so many people being diabetic and others doing Keto you sugar free or unsweetened options are severely lacking. For example chai tea has no sugars or carbs naturally. The chai “syrup” that is used in the chai drinks and fraps does. There needs to be an unsweetened option or an option in the app to have tea bags used instead. The same goes for the coconut milk and almond milk. There needs to be unsweetened options in the app. My office use to do Starbucks runs multiple times a week but we don’t anymore because too many people can’t place an order online through the app as sugar free, unsweetened, and Keto options are not readily available. If they want a chai latte they have to go in to order it and asked for it to be made with tea bags. Also need a way to report that the drink you ordered online, and picked up is wrong. This is another reason we stopped our Starbucks runs is that one person would pick up the orders for everyone and not know if something was wrong. I ordered a pink drink but what I got didn’t have any coconut milk in it. I took a picture of the drink, label, and order to prove it but couldn’t do anything about it while I was at work.more -
Apr 3, 2021 No refund options, or way to report a wrong order. You have to call the invidual store, and they can't even cancel an order most times. The app works fine for ordering, menus, rewards etc. Just terrible from a customer service perspective :(more -
Apr 4, 2021 Previous versions seemed better. It doesn't let me see my receipt or let me tip. Clicking the receipt icon just shows me star amounts. I was gonna add a big tip for the employees there on easter. But how I look like a jerk for not being able to add one in.more -
NEEDS UPDATES
Mar 25, 2018 I’ve been using the Starbucks app going on 4 years now. The app is showing some major glitches as of late. Twice in the past two weeks have I not received my mobile order because the app randomly “auto selects” a different option and then even after I reselect the correct option it will then for a second time reselect the WRONG option. Unaware of this I don’t notice and as a result don’t receive my order. Per example it continually selects an old store I haven’t ordered from in months, I will change it to my current store and again without me noticing it will auto select the previous store. I then find out when I get to the correct store and my order wasn’t placed. Today the app “auto selected” an old seasonal gift card rather than my gold card that I use daily to order with. It showed the picture of my gold card when I placed my order but the last four numbers were different, the picture just hadn’t changed. So when I arrived to pick up my order I open the app to see it yet again had not placed my order. The Starbucks store teams and customer service are always gracious and fix the issue which I greatly appreciate! However this is unacceptable that the Mobile App can not deliver the same results and continually cause failed orders.more -
Pretty good, however...
Dec 1, 2018 Pretty good app overall however these past few days I am not able to see my gold account star count at all and rewards accrued anymore for some reason and I’ve been all over the app to try to find it. Already tried uninstalling it and reinstalling it but no luck. Once this if fixed I will gladly change my star rating. Also another quick suggestion would be, as of late in my case (and I’m sure I’m not the only one), I’ve noticed that stores sell out of certain items faster so when you mobile order something sometimes you get to the store to pick up and they’re out and most of the time they don’t even ask you what else more you may want until you ask them about it. Yes, I get most stores are insanely packed and baristas are overwhelmed but to avoid this issue and also help the barista then perhaps the app should give you an alternate food option in case what you ordered food wise sells out during the mobile order process so then that way the barista doesn’t have to wait until you arrive for your order to ask you what else you may want and try to keep track of something like that while customers keep rolling in, again just a friendly suggestion.more
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Apr 7, 2021 New update is glitchy -
Very lame app and poor costumer service over the phone
Jan 18, 2020 About two weeks ago ,I tried to create an account to enjoy the rewards ,well, its imposible. Why? I created ,then signing in ,nothing happen . Just ‘we’re sorry but we’re unable to log you in ,please try again’ . I got help over the line ,the agent was nice ,but even when he finally could create a password with my e-mail ,he never want to give it to me . Then , ill wait 24 hrs because they’re a system ‘has a problem’ okay ,let’s wait . 24 hrs goes by ,but no success trying the app or the website . A gentleman send me a gift card with 7 dollars (THANKS STARBUCKS) . Waiting the week to get the card ,registered online and enjoy the rewards ,everything that I mention before ,happens again. Is such a lame software at the website or app ,trying with iPhone 8 or galaxy s edge ,is the same . Creating another account with new e-mail ,the same . Is amazing how a company like Starbucks ,has a very poor app and nobody can tell you what’s going on . If people or companies create a platform who let costumers enjoy programs ,they should to give it maintenance. Worst is the people over the phone who doesn’t know about the website or the app. They won’t reset your account and you need to wait 24 hrs . Starbucks should have a kiosk like McDonald’s and make his service faster and easy. The app is a failure system along with the website ,PERIOD.more -
Mar 31, 2021 This app is ridiculous. When I'm trying to get a receipt it only shows me the amount, not what I ordered. I go to previously ordered section and there are blank spots where items should be so it doesn't even show what I just ordered. I can't cancel an order when it auto defaulted to pick the store I normally go to instead of the one I intentionally selected to pick up from at the start of my order. And yes, I even updated the app. Starbucks needs to fix their app.more -
Apr 1, 2021 Since the app got updated recently it has been extremely buggy. There have been situations of inaccurate standard builds within the app that are not the same as in store. For example, the flat white shows as having only two shots of espresso for grande and venti, despite the standard build for both these drinks being three.more -
Apr 3, 2021 I've emailed customer service multiple times, this app has so many issues. My stars don't get loaded on properly. I'll complete a challenge and it won't show in my account. I buy Starbucks everyday, FIX YOUR POINTS SYSTEM. I'm tired of messaging customer service just to get no answer. You guys are hella expensive so yes I want my damn points.more
What’s Groovy
The app works amazing but everytime I pre order my chai teas and go to pick them up they are NEVER full!! So I'm not sure if it's worth it to use the app. Since u pre order u get 1/2 to 3/4 cup of what you order. This has happened to me so many times I lost count. And I also tip very nicely. So I haven't been using the app anymore. I do have pictures to prove this wish I could add those on here.
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What’s Subpar
If you want money taken out of your account that you DIDN'T AUTHORIZE, this app is for you. I have ordered 2 drinks in two days using my pay with the app and neither time did i put in my password to authorize reloading the card as is custom, because there was enough money to order my drink, and I can see each time they charged my linked card for a $15 refill. I will not be using the app and I will get my coffee elsewhere. Stealing from your customers isn't how you keep them coming back.
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Easy tipping
What I really love about the Starbie’s app is 1) you can leave a tip through the app (which you cannot cannot do with a debit card, and therefore to use a debit card to pay you have to have a side hobby of saving quarters to tip baristas with); and 2) touchless payment. Free coffee now and then from redeeming stars doesn’t hurt either! Related to the tip, here is something I figured out about redeeming stars: if you pay for one transaction all with stars, then there is no way to tip the barista through the app. That’s no fair to the barista! So I usually save my stars until I'm also getting coffee for a friend or two, and pay for all but one drink with stars, and pay $ through the app for the one drink. Then I can still leave a tip through the app to cover all the drinks. Yay! If I dont have friends to share coffee with on any given day, I can always just buy a coffee for the person behind me and thereby still be able to tip through the app. It’s fun!! Personal note: I’m 20+ years sober and can’t have carbs anymore due to diabetes. Thank goodness for espresso with stevia and cream!!! It’s a party I can still enjoy!!! “🎵Life’s simple pleasures are the best! All the little things that make you smile and glow🎵” -
Order status and promotion notifications are grouped together; you cannot turn off promotions without losing the order updates as well. This leaves a bitter taste in my mouth that I have to wash down with some of their delicious coffee... I do appreciate that they keep track of inventory so well, including types of flavoring etc.
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App update lost some helpful features
The mobile app is so useful, however, the last update seemed to have gotten rid of some features I found helpful. For one, I don’t like that now when you go Into the history, it no longer shows the date and time of your purchase, so if you need to take a screenshot of your “receipt” it does not include the complete purchase info, which renders it less useful. It shows a receipt number, which is not useful to me, and it is inconvenient to have to screenshot both the history list AND the purchase itself. Why did you get rid of this? Why fix what wasn’t broken? Also, you have removed the date info for the Starbucks cards. It was helpful to have the info on the start dates of my cards to differentiate the cards, especially the similar ones. It used to have that info before. It also is frustrating when the app does not let you choose the store you want and sometimes suggests some faraway store. It would be helpful if it also told you reasons why you are unable to use the app - ie, store shut off mobile orders, store is closing, etc. Otherwise, you think it’s your phone or app and you waste a lot of time. I also would like that the app kept the history details for the “free” items, because just because it’s free, doesn’t mean you don’t want to record WHAT you had. But, for the most part, I like using the app. -
Customization not always easy. Sometimes a delay in processing when paying with stars. Contact less ordering and pick up a plus. Can't wait to get to go back to using our own cups, then I won't use the app because you can't specify to hold order until own cup is brought I to make drink in and reduce waste.
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Love the app but most stores are slow to make your mobile order!
The app is almost perfect. I wish you can customize the mobile orders a little more like put someone else’s name on it when you order for someone else. But that’s not my big gripe and why it only gets 3 stars. There are two reasons. First of all, one less start is due to store locater being slow half the time unless it happens to be your store that you note as a favorite. The 2nd reason, and it’s a big reason, is that most stores are now very slow to process your mobile order. I can expect 5-10 more minutes on top of what they estimate for you. A lot of them just say they have many drinks. Well the system should have factored that in. If you give estimated times then factor in how many drinks just got into the system. I do think many stores just don’t pay attention to the mobile orders as much. I literally see them pull the labels out for those who are at the stores ordering and let the other machine that has the mobile order sit there longer. Starbucks: If you want more people to use mobile order then have your baristas pay attention to the mobile order labels being printed. Those are your most loyal customers and don’t want to wait 10-15 minutes for their drink to be made. It defeats the whole purpose of having mobile orders! -
I'm new to Starbucks. I wish I had more opportunities to try new items. My daughter likes to try new items and spends all of her allowance on new drinks. Sometimes she doesn't like them and she feels like she wasted her money. Maybe offer a smaller size to taste. I would pay $2 to taste a drink then spend $7 if I liked it. The more I try the more I buy. Win Win.
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Amazing And Easy
I order on here very often and have for most of the Summer and it is so easy. You just order from the app and then pick up at the Starbucks near you. You don’t have to wait in line to order and instead get a separate line which moves quickly because everyone is picking up. I absolutely love Starbucks and I am obsessed with their refreshers and frappucinos. Overall, the app was well thought out and if something isn’t available I’ve learned all you do is call the store and ask if they have it and they’ll make it available on the app quick. I love the experience and the stars you earn. I end up having enough stars for a breakfast from the bakery the next time I get Starbucks. Thank you for doing such an amazing job and I plan on continuing to go to Starbucks in the future. Please don’t hate on the app. I haven’t had a bad experience and I’m convinced most of you are trolls. I hope this gets to Starbucks customer service because I truly do love the app and Starbucks as a whole. I can’t thank you enough for the quick and easy drinks almost every morning this past Summer!!! Five stars and absolutely amazing!!! -
Update: one year later and this still is not fixed. Do not put your gift cards on this app!! I have about 5 gift cards that I cannot use since they have small amounts and do not pay for the full order. It also requires you to reload specific amounts from your card. So basically, Starbucks is holding your money hostage at all times.
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App is useful but not perfect
There’s tons of great things about the app but I’ll just say why I gave it a 4. Most of us are using the app because we want to grab and go. With that being said, it would be nice if the store information was updated more frequently. I ordered from the app because the store had drive thru pickup and in store pick up. I never do drive thru pick up because it is always so crowded, hence why I use the app. At this particular store, both options were available but when arriving there was a sign at the door saying in store was closed and to pick up mobile orders at drive thru. This pretty much makes the app useless. Please update info for store because I can always go to a different Starbucks to pickup my order. There also needs to be another method for mobile pickup. When arriving to pickup order, you have to wait for a barista to go to that area to be noticed, sometimes waiting for awhile. It’s not there fault at all, but I think there needs to be an efficient way to do this. I notice that when I mobile order ahead of time, the customers that order inside the store get their drinks first. Not sure how that adds up. The app is great though but it’s useless if some of these inefficiencies continue. -
Needs Update after Removing Clover®️ Machines
Update ✭ ✭ ✭ : Originally gave 5-stars but there needs to be an option to order pour-overs specifically. Since all remaining stores removed Clover machines, whenever I order my Featured Dark roast with shots after 11 am, 70% of the time, baristas don’t know that they need to do a pour-over. So I get there and they say they used pre-brewed Pikes or bitter medium roast from the container and I just spent a whopping $8 - $12 (dep on # of xtra shots) on a coffee I DIDN’T ORDER and they have to dump it and remake it as a pour-over, wasting their time, my time, coffee, etc. So please, there used to be an option to order, let’s say, Verona using the Clover®️ and I could add everything I wanted. But Clover’s are all gone now. So just replace that feature with us being able to select the roast we want as a pour-over so the baristas don’t get confused. It’s such a waste of time. Original Review ✭ ✭ ✭ ✭ ✭ Very close to perfect app for my coffee habit. Love ordering ahead or even in the store ordering from app. I feel like there were one or two things I would have suggested changing or adding but I can’t think of it right now :)
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Product change
Today I made the purchase through the application and ordered two croasants with ham and cheese. When I got to the store, they told me that there was no product that would change it. and the only option were butter croissants which I ordered. when checking the bill they charge me the same, and the butter croissants cost less. the application should be flexible and charge what they delivered. Thanks! -
Love it
So easy to use. Reliable and easy to use. Only ever had one bug, I would reload and it would give me an error but the reload went through anyway. Doesn't happen anymore. -
I 💜 Starbucks
Don’t feel like repeating your complex order? Too early to talk to anyone? Don’t feel like talking to anyone? Want to pay, reload, tip without touching anyone? Long line and don’t want to wait or be rushed? Get the app and order walk up pick up. It’s the best and always right. It also tells you if item isn’t available. -
Starbucks
Your drinks are awsome -
Great app
This app is user-friendly. However, I wish the vanilla bean powder option was available for the blended frap drink options -
DELICIOUS
I love the drinks and the customer service is great as always and the food is also good -
DMBenny
Today was the first time I have been disappointed with my drink. Maybe Alamosa is training someone, but they should ensure the drinks are good. -
My App Saves the day
I love the rolling stars! But this app makes ordering in advance hassle free and no freezing ! -
Excellent customer service
The baristas took the time to know my name and make my drink right down to my specifications -
The best
29215 mound RD warren MI 48092 this is best Location because The Order always ready before the specified That’s why I like this location
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Easy tipping
What I really love about the Starbie’s app is 1) you can leave a tip through the app (which you cannot cannot do with a debit card, and therefore to use a debit card to pay you have to have a side hobby of saving quarters to tip baristas with); and 2) touchless payment. Free coffee now and then from redeeming stars doesn’t hurt either! Related to the tip, here is something I figured out about redeeming stars: if you pay for one transaction all with stars, then there is no way to tip the barista through the app. That’s no fair to the barista! So I usually save my stars until I'm also getting coffee for a friend or two, and pay for all but one drink with stars, and pay $ through the app for the one drink. Then I can still leave a tip through the app to cover all the drinks. Yay! If I dont have friends to share coffee with on any given day, I can always just buy a coffee for the person behind me and thereby still be able to tip through the app. It’s fun!! Personal note: I’m 20+ years sober and can’t have carbs anymore due to diabetes. Thank goodness for espresso with stevia and cream!!! It’s a party I can still enjoy!!! “🎵Life’s simple pleasures are the best! All the little things that make you smile and glow🎵” -
Amazing And Easy
I order on here very often and have for most of the Summer and it is so easy. You just order from the app and then pick up at the Starbucks near you. You don’t have to wait in line to order and instead get a separate line which moves quickly because everyone is picking up. I absolutely love Starbucks and I am obsessed with their refreshers and frappucinos. Overall, the app was well thought out and if something isn’t available I’ve learned all you do is call the store and ask if they have it and they’ll make it available on the app quick. I love the experience and the stars you earn. I end up having enough stars for a breakfast from the bakery the next time I get Starbucks. Thank you for doing such an amazing job and I plan on continuing to go to Starbucks in the future. Please don’t hate on the app. I haven’t had a bad experience and I’m convinced most of you are trolls. I hope this gets to Starbucks customer service because I truly do love the app and Starbucks as a whole. I can’t thank you enough for the quick and easy drinks almost every morning this past Summer!!! Five stars and absolutely amazing!!! -
Needs Update after Removing Clover®️ Machines
Update ✭ ✭ ✭ : Originally gave 5-stars but there needs to be an option to order pour-overs specifically. Since all remaining stores removed Clover machines, whenever I order my Featured Dark roast with shots after 11 am, 70% of the time, baristas don’t know that they need to do a pour-over. So I get there and they say they used pre-brewed Pikes or bitter medium roast from the container and I just spent a whopping $8 - $12 (dep on # of xtra shots) on a coffee I DIDN’T ORDER and they have to dump it and remake it as a pour-over, wasting their time, my time, coffee, etc. So please, there used to be an option to order, let’s say, Verona using the Clover®️ and I could add everything I wanted. But Clover’s are all gone now. So just replace that feature with us being able to select the roast we want as a pour-over so the baristas don’t get confused. It’s such a waste of time. Original Review ✭ ✭ ✭ ✭ ✭ Very close to perfect app for my coffee habit. Love ordering ahead or even in the store ordering from app. I feel like there were one or two things I would have suggested changing or adding but I can’t think of it right now :) -
Great app to use if you're a frequent Starbucks goer. Has a wonderful reward system to get free things and let's you know about specials going on. You can even upload gift cards and order your items ahead of time.
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Very buggy! Mobile app didn't have accurate information. I was forced to reinstall 3 times before it started working again.
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Update fixed nothing
I had high hopes that Starbucks would fix their mistakes when this update came out, but I was disappointed. The layout is still horrible. I dislike that the photos of items are huge, but the area you have to touch to choose an item is tiny. Then, when you touch it, there is a significant lag, where you can’t tell if the item is added, and the only indication is a tiny number on the bottom right. To add a second item you have to notice the tiny x at the top right and touch it. Then there are too many redundant acknowledgements when ordering. One out of ever four times I mobile order, I end up waiting a long time and finally asking about my order, only to find out the long pause before the final acknowledgement combined with the fact the final ack button is a black bar at the bottom, causes me to fail to order. Really, agreeing to pay should be the last thing I have to do. The app even has my GPS location so it knows I went to the store and waited 12 mins while it refused to send in my order because it is afraid I might go to the wrong store. -
Starbucks is my treat to myself!
I enjoy a Trente sized Green Iced Tea. I don’t have any pumps of sweetener and no water. I try to get the maximum benefits of the undiluted Green Tea for weight loss and anti-oxidants. I am a Gold member and drink my first Green Tea at the store. Then I take advantage of the free refill to enjoy the rest of the day!! The Starbucks employees are so friendly and go above and beyond to make sure your meals are just right. I love the new turkey sandwich for the Thanksgiving and holiday timeframe. It even has cranberries and some stuffing inside! Totally delicious!! I have tried almost all of the breakfast (anytime) sandwiches and their other warmed sandwich variety. Just had a grilled cheese sandwich after visiting a store that was sold out of every other warm sandwich. To say the least, I was craving a few of my favorites, but the grilled cheese was very tasty and loaded with cheese!! I am not a big coffee drinker. However, that goes to show you that Starbucks is not just about coffee flavored beverages!! Download the Starbucks app and join the rewards program. The benefits are more than worth it by earning free beverages, food or their out of this world desserts!! -
very great app, very helpful, nicely put together, great variety, very clear and easy to use. i would recommend :)
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I love the app. It makes ordering so much easier for me and it's a lot quicker as well. Keep up with the good updates!👍🏼😁
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Love ordering ahead
I adore being able to order ahead, I time my order so it’s always ready when I get there. The I choose when I see the length of the drive the line to go inside and pick up or grab it thru the drive thru. It makes me happy when things flow nice like that. My only sort of complaint is only a partial complaint because I do still appreciate it. The stars to dollars spent ratio....earning 1 star per one dollar spent and 150 stars to get a free drink. I do however always preload money to the app to scan and pay so i get 2stars per 1 dollar spent. This is my qualm- I spend $8.43 for my preferred drink at least once per day m-f and I earn a free drink every weekish. I enjoy the free drink but the realization that I had to spend $75/ at 2 stars per or $150 at the normal rate to get a free coffee is insane! Maybe it’s just me but I don’t realize how much I spend on coffee until I redeem my stars and it hits me. Maybe a different type or additional loyalty bonus would be nice. Love love love my coffee everyday though... venti cafe vanilla Frappuccino, no whip, triple shot affagatto style
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Customization not always easy. Sometimes a delay in processing when paying with stars. Contact less ordering and pick up a plus. Can't wait to get to go back to using our own cups, then I won't use the app because you can't specify to hold order until own cup is brought I to make drink in and reduce waste.
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I'm new to Starbucks. I wish I had more opportunities to try new items. My daughter likes to try new items and spends all of her allowance on new drinks. Sometimes she doesn't like them and she feels like she wasted her money. Maybe offer a smaller size to taste. I would pay $2 to taste a drink then spend $7 if I liked it. The more I try the more I buy. Win Win.
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Update: one year later and this still is not fixed. Do not put your gift cards on this app!! I have about 5 gift cards that I cannot use since they have small amounts and do not pay for the full order. It also requires you to reload specific amounts from your card. So basically, Starbucks is holding your money hostage at all times.
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App is useful but not perfect
There’s tons of great things about the app but I’ll just say why I gave it a 4. Most of us are using the app because we want to grab and go. With that being said, it would be nice if the store information was updated more frequently. I ordered from the app because the store had drive thru pickup and in store pick up. I never do drive thru pick up because it is always so crowded, hence why I use the app. At this particular store, both options were available but when arriving there was a sign at the door saying in store was closed and to pick up mobile orders at drive thru. This pretty much makes the app useless. Please update info for store because I can always go to a different Starbucks to pickup my order. There also needs to be another method for mobile pickup. When arriving to pickup order, you have to wait for a barista to go to that area to be noticed, sometimes waiting for awhile. It’s not there fault at all, but I think there needs to be an efficient way to do this. I notice that when I mobile order ahead of time, the customers that order inside the store get their drinks first. Not sure how that adds up. The app is great though but it’s useless if some of these inefficiencies continue. -
Starbucks app and rewards program .
I love the app for most part but it gets frozen or does not always update the purchase at times. Bonus reward is great for most part, only I feel I don't get offers based on my purchase but they want to sell. I have never received any offers to purchase teavana teas which is what I buy most often . I also buy other beverages such as latte, cappuccinos and frappes. I have not gotten any offers for that also . I don't like the fact some offer are time constraint related especially if it before 11am or between 11am to 2 pm. Due to work not possible to get starsbucks between that time or even stop over at one in morning if running late. Also they keep sending me the same offers over and over again of which I don't care of which combo of warm sandwich , protein box and a breakfast sandwich. If I don't use a offer , I don't receive a offer next week so I don't get bonus stars for two weeks. I love to receive the offers based on what I buy , bakery items only offers, teavana teas only offers and breakfast sandwichs only offer and also any purchase offers are good too. I can also deal with any bevearage purchase offers also. -
Works great on iPhone but not on Apple Watch
The app is exceptional at what it advertises to do. I’ve been using it for years and it doesn’t give issues often, at least not often enough to remember. The watch counterpart needs a lot of work though and it saddens me because I like what the Watch app is setting out to do. The problem is the Watch doesn’t accurately update its information regarding your balance in your card or you star total on your rewards. It appears to rely on your phone to do that, so you need to open your phone app to have the Watch refresh and update its info—which defeats the purpose of the Watch! If that wasn’t bad enough, it’s bloody slow at updating as well which makes the experience more cumbersome. Overall, I love the idea of the Watch being able to do everything, from paying with it, to updating its information, reloading from right there, to even having the complication in your watch face to see how your rewards are doing and your balance. I’m still giving it four stars because the iPhone version works great and for most that’s enough but it’s still sad that the other version seems to be ignored from the devs. -
Recent woes with the app
Starting with the positive, I love the rewards program and the free item notification visible when I open the app. I love mobile ordering and the ability to identify the closest location when I'm ready to submit an order. The woes begin here. Recently I attempt to put in a mobile order and get a message that the store I have selected is out of stock on the items I have chosen so I walk in and order the exact items it said were not available at that store. Today I got a message that this store could not accept mobile orders and walked in to ask why and they said they had been getting them even in the prior few minutes but many people complain about the mobile ordering not working right. Then it looks fine but when I get to the register and click on the pay button it just sits there. I have money on the app but cannot access it and have to return to my car for cash. So frustrated with the app right now. Further, if you want any customization to the order it is definitely not easy or intuitive. Keep working at it developers. We love the concept but the experience leaves something to be desired. -
Unable to move Favorites drinks up and down, please add a Day Label (Monday, Tuesday..etc) under Favorites, so I can move my fav drink to that day. Also able to add a personal note to Favorites drink. Ex: Boss's Drink.
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I love this app but right now I cannot sign in because it is saying an error has occurred some of my family members are also experiencing that too.
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Excellent staff very friendly. For the 5 stars they have to put more milk and everything that the reseta promises to carry. Well so far it's more foam.
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Order status and promotion notifications are grouped together; you cannot turn off promotions without losing the order updates as well. This leaves a bitter taste in my mouth that I have to wash down with some of their delicious coffee... I do appreciate that they keep track of inventory so well, including types of flavoring etc.
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App update lost some helpful features
The mobile app is so useful, however, the last update seemed to have gotten rid of some features I found helpful. For one, I don’t like that now when you go Into the history, it no longer shows the date and time of your purchase, so if you need to take a screenshot of your “receipt” it does not include the complete purchase info, which renders it less useful. It shows a receipt number, which is not useful to me, and it is inconvenient to have to screenshot both the history list AND the purchase itself. Why did you get rid of this? Why fix what wasn’t broken? Also, you have removed the date info for the Starbucks cards. It was helpful to have the info on the start dates of my cards to differentiate the cards, especially the similar ones. It used to have that info before. It also is frustrating when the app does not let you choose the store you want and sometimes suggests some faraway store. It would be helpful if it also told you reasons why you are unable to use the app - ie, store shut off mobile orders, store is closing, etc. Otherwise, you think it’s your phone or app and you waste a lot of time. I also would like that the app kept the history details for the “free” items, because just because it’s free, doesn’t mean you don’t want to record WHAT you had. But, for the most part, I like using the app. -
Love the app but most stores are slow to make your mobile order!
The app is almost perfect. I wish you can customize the mobile orders a little more like put someone else’s name on it when you order for someone else. But that’s not my big gripe and why it only gets 3 stars. There are two reasons. First of all, one less start is due to store locater being slow half the time unless it happens to be your store that you note as a favorite. The 2nd reason, and it’s a big reason, is that most stores are now very slow to process your mobile order. I can expect 5-10 more minutes on top of what they estimate for you. A lot of them just say they have many drinks. Well the system should have factored that in. If you give estimated times then factor in how many drinks just got into the system. I do think many stores just don’t pay attention to the mobile orders as much. I literally see them pull the labels out for those who are at the stores ordering and let the other machine that has the mobile order sit there longer. Starbucks: If you want more people to use mobile order then have your baristas pay attention to the mobile order labels being printed. Those are your most loyal customers and don’t want to wait 10-15 minutes for their drink to be made. It defeats the whole purpose of having mobile orders! -
Okay but not perfect
I love mobile ordering. I love that I can place an order from home, have it ready by the time I reach the store, and leave with minimal exposure. I'm mildly annoyed by how the app intentionally hinders itself when you don't share your location. I'm an adult, I know how to choose where I want to pick up from, and I don't need you to patronizingly tell me, "are you sure you want to order? Looks like you're too far away from the store!" Shoo, Big Brother. I really love and really appreciate that Starbucks is going the extra mile by closing stores to sanitize everything to the nines after reported COVID cases. Can you guys take a suggestion, though? Is it possible to mark stores that are closed on the app? To me, closing off mobile ordering and giving a message that "a barista here will be willing to take your order in person" means to me that the store is still open. I've TWICE now driven all the way to Starbucks only to find the location closed at 7 or 8 in the morning. Meanwhile the hours on the app, the website, and the oft-neglected location Facebook show that it's currently "open". Please please please, I'm begging, please make it so that the app can be a real-time reflection of stores that are *actually* open. -
Reloading the Card Needs to be Optional
I would actually choose Starbucks so much more frequently if I was able to pay the total amount of my order instead of having to reload a minimum of $10 every time I order. Which I didn’t even know it was $10, I thought it was $15 because the lowest minimum of $10 isn’t the prompted amount. I want to be able to pay my order total- not give you my money like an ATM at a bank so you can use it at your free will until or if I ever order again. There’s no reason we should not be able to do pay as you go! Every Starbucks near my house and my job are high volume. I have to order on the app to ensure I won’t be late- regardless of how early or how much time I have. Wait time estimations are unreliable, using the app is so much faster and easier, however, I very rarely do because of the lack of pay as you go feature. I almost always choose competitors such as local shops, convenience stores, or Dunkin Donuts because I know I can be in and out of these places, unlike Starbucks. Ive ordered in Starbucks and waited on average 10 mins every time and that doesn’t even include the very busy days. You are taking away an added convenience and because of it losing potential sales! -
At least it supports Apple Wallet
The app is okay. I only really use it to see how many stars I have and to reload my card. My primary interface with the entire ecosystem and purchase experience is via the Apple Wallet card (so the support for that is good). If I could also use another means to complete a mobile order, I would. I still has several issues. It doesn’t refresh my balance. I have to go into Apple Wallet to see that. Very odd. I also think that any challenges and games to incentivize more visits should happen in the app, versus today, which requires a separate login in a web browser. Other issues are really around how busy the interface is and how many steps it takes to actually order something. Seeing people in line realizing they need to add money and then just paying by card directly shows you how the design is more of an interference to the process. Another thing is the mobile ordering process. I would love to have a shortcut order for mobile so I don’t have to confirm via multiple steps every time - yes, I know the distance of my store relative to my position so I don’t need a reminder or a warning. -
Less Care, Rushed Drinks
I’ve noticed lately that drinks being made with a rushed demeanor instead of how baristas used to be trained...which was putting care and effort into making drinks. I live in an area (San Jose) where I am able to visit several different Starbucks throughout the week when I’m out and about. So, this review is not regarding one Starbucks in particular; I’ve seen a change in the quality of training baristas. For example, I have recently taken a like to the iced matcha green tea latte. No matter which Starbucks I’ve ordered that drink from in San Jose, the drink is made with too much ice, which fills up 3/4 of the cup when I’m done drinking the drink. I’ve requested light ice many a times. When I’ve done this, the drink isn’t filled up to the top. When I’ve questioned this concern to baristas, I’ve had different responses...from, “It’s due to the foam from being shaken” to “We aren’t allowed to fill the drink to the top.” This frustration has caused me to become bitter about ordering the drink I love and to stop ordering it. Hopefully better training on making drinks improves and customer service at the Starbucks sites improve. -
A Possible life saving app suggestion
There truly needs to be either a comment section or allergy section when ordering something through the app. I have a severely anaphylactic milk and almond (so almond milk) allergy. I request coconut milk every time but it is not always acknowledge because it gets busy and things get rushed but I have saved myself countless times by stopping the barista after they pour milk in my drink. I always get there early to try to watch them make it if possible and cannot use drive through anymore because I was given milk in a drink and obviously didn’t get to see them pour it. I had an anaphylactic reaction in parking lot luckily I had a friend (and nurse) with me. This was not the first time and I stopped going to Starbucks for a while because I was super nervous. But I am back to being a daily customer. Allergies are, most of the time, very serious and dangerous. And if there is a place when order that says *ALLERGIES* where underneith you can write what yours is and have Starbucks employees know to look for that it could be the difference between a Emergency room trip or enjoying your coffee. Thank you -
Star Rewards
I’ve been a longtime gold card member, and have watched your many changes made to the rewards program, all with the common theme of giving less and less to your loyal customers. First, you reduced the stars given per purchase, then you did away with bonus stars given for making multiple purchases in a given time period, and now you’ve made it virtually impossible to get rewards for purchasing coffee to brew at home by doing away with the star codes, and now requiring we upload our sales receipt, which, like I said, is more difficult, and time consuming than the 5-stars given per item (formerly 10-stars per). With your prices continuing to go up, while market prices for coffee beans have stayed relatively stable, it really seems like your straying from your original business model, and are now all about the money ... or rather how much you can get out of us, while giving less and less in return. I find myself asking, more and more, is your coffee really worth buying when I continue to feel you care less and less about the customer -
Make the App More User Friendly
I like a Starbuck’s coffee or tea from time to time, I like the convenience of ordering in advance and especially now that we are in the middle of a pandemic, a reliable mobile order makes it safer to run in quickly (less time exposed to others) or use a drive through window. My only complaint is that using the App is cumbersome because it’s not always easy to actually order! There are great reward offers which I love that pop up on top, but then it’s not immediately clear how to order! It would be great if there was an order button below the rewards that then contained the categories of coffees, lattes, teas, whole bean, etc. And then make it easier to use my gift cards! I know businesses depend on the fact that many consumers won’t use their gift cards and that’s money in the bank, but come on! Do each of my gift cards has to be separate from the others or the balance that I add to my “ account?” It’s not user friendly, it’s also just plain uncool! Let me add my gift cards to my balance. If you fixed these issues, I would rate the app much higher.
Filter Reviews
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Needs more options like unsweetened and sugar free
I wish I could like the app more. It’s great that everyone at the office can place their order and then one person pick it up. The issue is that in this day and age with so many people being diabetic and others doing Keto you sugar free or unsweetened options are severely lacking. For example chai tea has no sugars or carbs naturally. The chai “syrup” that is used in the chai drinks and fraps does. There needs to be an unsweetened option or an option in the app to have tea bags used instead. The same goes for the coconut milk and almond milk. There needs to be unsweetened options in the app. My office use to do Starbucks runs multiple times a week but we don’t anymore because too many people can’t place an order online through the app as sugar free, unsweetened, and Keto options are not readily available. If they want a chai latte they have to go in to order it and asked for it to be made with tea bags. Also need a way to report that the drink you ordered online, and picked up is wrong. This is another reason we stopped our Starbucks runs is that one person would pick up the orders for everyone and not know if something was wrong. I ordered a pink drink but what I got didn’t have any coconut milk in it. I took a picture of the drink, label, and order to prove it but couldn’t do anything about it while I was at work. -
New update is glitchy
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Very lame app and poor costumer service over the phone
About two weeks ago ,I tried to create an account to enjoy the rewards ,well, its imposible. Why? I created ,then signing in ,nothing happen . Just ‘we’re sorry but we’re unable to log you in ,please try again’ . I got help over the line ,the agent was nice ,but even when he finally could create a password with my e-mail ,he never want to give it to me . Then , ill wait 24 hrs because they’re a system ‘has a problem’ okay ,let’s wait . 24 hrs goes by ,but no success trying the app or the website . A gentleman send me a gift card with 7 dollars (THANKS STARBUCKS) . Waiting the week to get the card ,registered online and enjoy the rewards ,everything that I mention before ,happens again. Is such a lame software at the website or app ,trying with iPhone 8 or galaxy s edge ,is the same . Creating another account with new e-mail ,the same . Is amazing how a company like Starbucks ,has a very poor app and nobody can tell you what’s going on . If people or companies create a platform who let costumers enjoy programs ,they should to give it maintenance. Worst is the people over the phone who doesn’t know about the website or the app. They won’t reset your account and you need to wait 24 hrs . Starbucks should have a kiosk like McDonald’s and make his service faster and easy. The app is a failure system along with the website ,PERIOD. -
This app is ridiculous. When I'm trying to get a receipt it only shows me the amount, not what I ordered. I go to previously ordered section and there are blank spots where items should be so it doesn't even show what I just ordered. I can't cancel an order when it auto defaulted to pick the store I normally go to instead of the one I intentionally selected to pick up from at the start of my order. And yes, I even updated the app. Starbucks needs to fix their app.
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No refund options, or way to report a wrong order. You have to call the invidual store, and they can't even cancel an order most times. The app works fine for ordering, menus, rewards etc. Just terrible from a customer service perspective :(
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Since the app got updated recently it has been extremely buggy. There have been situations of inaccurate standard builds within the app that are not the same as in store. For example, the flat white shows as having only two shots of espresso for grande and venti, despite the standard build for both these drinks being three.
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I've emailed customer service multiple times, this app has so many issues. My stars don't get loaded on properly. I'll complete a challenge and it won't show in my account. I buy Starbucks everyday, FIX YOUR POINTS SYSTEM. I'm tired of messaging customer service just to get no answer. You guys are hella expensive so yes I want my damn points.
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Cards cannot be added to Google Pay. No dark theme. App is not on par with iOS version. On top of this, they removed the Google Assistant skill. Just pay with cash, don't bother with this.
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Previous versions seemed better. It doesn't let me see my receipt or let me tip. Clicking the receipt icon just shows me star amounts. I was gonna add a big tip for the employees there on easter. But how I look like a jerk for not being able to add one in.
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Glitchy login - don’t bother with this app
For the past several months, this app keeps asking me to login to top up my balance. Sometimes it accepts my fingerprint but then it forgets and requires me to login from scratch. Fine. I have fingers. I can type in a password. Nope. Not that easy. The App then won’t recognize my password. I reset the password. It won’t recognize the new password. I go back to try to reset again using the new password. I get told I can’t reset with that because it is a prior password (no kidding, it is my current password but your app won’t recognize it). I have tried copy and pasting. I have tried using a keychain app to entire the password automatically. I have tried having other people type it in for me. I have tried typing it in myself for the tenth time and then clicking reveal to make sure it is correct before hitting submit. Nada. I then give up and avoid Starbucks because I don’t need this drama in my life. Then, in a few weeks, like always, the app will magically decide I had the correct password all along and operate smoothly with my fingerprint for a week or so. Hooray. But not so fast. After those few weeks are up, we fall back down the bloody rabbit hole. It will ask me for my password again, say it is wrong, and this entire saga will repeat. No coffee shop is worth this level of aggravation.
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No Oat Milk and Steamed Milk option?
How long does it take for a company to make proper updates to their app so you can order your drink the way you want it? Not having the option to steam milk or choose oat milk is ridiculous. Get your act together Starbucks. -
Constant app issues!
Lately whenever I go on the app to order ahead because I don’t feel like waiting 20 minutes in the lobby , sometimes it will show on the app that most of their menu items are sold out at that location and sometimes it’s literally the only thing I want on the menu is sold out. But when I call the store and ask them if they’re really sold out of this stuff they say no but the app will not let me order it because apparently it’s sold out in the app. So then I am forced to go wait in the lobby for 20 minutes. Also lately the app keeps signing me out. And when I sign back in the first time it gives me an error message so I’ll have to close it out and re-open the app and sign back in. But this is getting really annoying. -
I can’t add funds
I have iPhone 12 Pro Max when I got phone I was able add funds on my Starbucks card now it doesn’t let me keeps saying something wrong happen on are end I haven’t been able add funds with my debit card please fix this issue -
App barely works.
This is the third account I’ve made. Ask for password change and never get an email. The app only wants to update when I’m in the drive thru. Lots of coffee and no points. -
Accounts easily hijacked with this app
Do not use this app. I learned the hard way it’s EXTREMELY easy for hackers to get into into your Starbucks account. In my case they used my points, deleted all cards I had on the account (except the card used to reload) and transferred all balances to another card. I’ve read horror stories of accounts being hacked, hundreds of dollars being spent at once, the funds transferred to another card and then the card transferred to is deleted. After contacting Starbucks support they were able to refund my points but the transfer and deletion of my cards happened *after* I spoke to customer service. I have changed my password twice and added two factor authentication however, once logged into the account on the app, you can still access everything in the account. There is no way to delete all devices connected to the account or sign out of the account. Please be careful with this app, I don’t even recommend using it. I now have to create a new Starbucks account after having mine since 2015. Disgusted by the way Starbucks has handled this, even Netflix has an option to remove all accounts. -
How much money do I have?
The Starbucks app developers all get together and decide how can we make this app as complicated as possible. They’ve done a great job of it. Forget how complicated it is to input the simplest of orders. I just want to know how much credit I have. It should be in large type right on the home screen. But the app is so focused on stupid rewards that even the employees at Starbucks have trouble figuring out what my balance is. Rewrite the whole app, it’s terrible. -
Unable to Edit Order
Every update to this app causes a new feature to malfunction. First is was preventing milk alternative selections. Now the app will not let you view and edit your order. -
I wish they had a way to quickly cancel mistake order
I have been using mobile orders for years. Last time I was driving and asked my 13 years old son to help order it. He did help doing that so many times so I trust him to do so. But this time he accidentally forgot to change the location and the order was sent to the wrong place.😞We knew it right away in that second but there is no way to cancel the order.😰 I even tried calling the store directly but noone answering the call. I had no choice but told the right store that I made a mistake. They were nice enough to honor my order at other store. Now the problem is, Starbucks is totally blocking me from ordering online at the other store which near by house.😰 Please please fix your App. Please allow to cancel order within 3 minutes or something so it will be less mistake happening. 🙏 Thanks -
Good luck
Don’t believe the app when it says your item isn’t sold at this store! I go to the store and show them and they don’t know why it says that as they have that coffee here. Also since the last update i can no longer unfavorite an item. -
Fix recent orders
Overall decent app, but numerous times have I been unable to retrieve recently ordered drinks for days. It would be nice if the system actually updated live but it’s poorly designed on the back end. One star review will stay till that is fixed
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Needs more options like unsweetened and sugar free
I wish I could like the app more. It’s great that everyone at the office can place their order and then one person pick it up. The issue is that in this day and age with so many people being diabetic and others doing Keto you sugar free or unsweetened options are severely lacking. For example chai tea has no sugars or carbs naturally. The chai “syrup” that is used in the chai drinks and fraps does. There needs to be an unsweetened option or an option in the app to have tea bags used instead. The same goes for the coconut milk and almond milk. There needs to be unsweetened options in the app. My office use to do Starbucks runs multiple times a week but we don’t anymore because too many people can’t place an order online through the app as sugar free, unsweetened, and Keto options are not readily available. If they want a chai latte they have to go in to order it and asked for it to be made with tea bags. Also need a way to report that the drink you ordered online, and picked up is wrong. This is another reason we stopped our Starbucks runs is that one person would pick up the orders for everyone and not know if something was wrong. I ordered a pink drink but what I got didn’t have any coconut milk in it. I took a picture of the drink, label, and order to prove it but couldn’t do anything about it while I was at work. -
No refund options, or way to report a wrong order. You have to call the invidual store, and they can't even cancel an order most times. The app works fine for ordering, menus, rewards etc. Just terrible from a customer service perspective :(
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Previous versions seemed better. It doesn't let me see my receipt or let me tip. Clicking the receipt icon just shows me star amounts. I was gonna add a big tip for the employees there on easter. But how I look like a jerk for not being able to add one in.
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NEEDS UPDATES
I’ve been using the Starbucks app going on 4 years now. The app is showing some major glitches as of late. Twice in the past two weeks have I not received my mobile order because the app randomly “auto selects” a different option and then even after I reselect the correct option it will then for a second time reselect the WRONG option. Unaware of this I don’t notice and as a result don’t receive my order. Per example it continually selects an old store I haven’t ordered from in months, I will change it to my current store and again without me noticing it will auto select the previous store. I then find out when I get to the correct store and my order wasn’t placed. Today the app “auto selected” an old seasonal gift card rather than my gold card that I use daily to order with. It showed the picture of my gold card when I placed my order but the last four numbers were different, the picture just hadn’t changed. So when I arrived to pick up my order I open the app to see it yet again had not placed my order. The Starbucks store teams and customer service are always gracious and fix the issue which I greatly appreciate! However this is unacceptable that the Mobile App can not deliver the same results and continually cause failed orders. -
Pretty good, however...
Pretty good app overall however these past few days I am not able to see my gold account star count at all and rewards accrued anymore for some reason and I’ve been all over the app to try to find it. Already tried uninstalling it and reinstalling it but no luck. Once this if fixed I will gladly change my star rating. Also another quick suggestion would be, as of late in my case (and I’m sure I’m not the only one), I’ve noticed that stores sell out of certain items faster so when you mobile order something sometimes you get to the store to pick up and they’re out and most of the time they don’t even ask you what else more you may want until you ask them about it. Yes, I get most stores are insanely packed and baristas are overwhelmed but to avoid this issue and also help the barista then perhaps the app should give you an alternate food option in case what you ordered food wise sells out during the mobile order process so then that way the barista doesn’t have to wait until you arrive for your order to ask you what else you may want and try to keep track of something like that while customers keep rolling in, again just a friendly suggestion. -
Needs improvement
They need a better system for this app. When it works, it’s great, but if the Starbucks you’re ordering from doesn’t have an item you ordered via mobile, it’s like pulling teeth. Placed a mobile order, prep time 2-5 minutes. Waited and waited; checked again, prep time: soon. After close to 15 minutes of waiting, I finally left work and went in to Starbucks. My order was nowhere on the counter and everyone else was getting their orders. Finally after a few minutes of standing there, a guy approached me to let me know they didn’t have my sandwich and asked if I wanted anything else. I said no, I just wanted to be refunded. He said ok and walked away. Still was waiting for my drink. After another few minutes of waiting, I finally asked the girl making drinks if mine was going to be ready anytime soon as I had been waiting a while. She said oh, it’s right here but I was waiting for your sandwich. I said they were out of it and the guy was refunding me. She gave me my drink (which was now lukewarm, if that) and said I’d have to go to the register for the refund. I then had to stand in line and wait for the refund. Very, very inconvenient for someone stepping out from work to pick up an order. -
Needs to provide status of your current mobile order.
First time user of the app, so take this for what its worth but no where in the app could I find the status of my current order. Under “Orders”, my current order showed up as the top most order but no status. It looked no different than orders placed last week or weeks before. No status. Why is this important? When I got inside the store, the pickup area was somewhat chaotic. There’s no line, just a bunch of ppl hovering around the pickup area, and some people waiting patiently on one the “wait here” floor stickers. So what should I do? Well, had I known the status of my order, I at least could make an educated decision to either wait on one of the floor dots, or hustle my way up to the counter to ask for my order. I am not a confrontational person so having to do anything to even appear to be “cutting the wait line” is never something I want to do. But in this experience at the store, I was faced with having to make that decision because I was completely in the dark about whether my order was ready to pick up or not. If the status of an order is indeed available in the app, then please make it more user friendly, and obvious, to get to. -
Much Needed Update
I gave the app 2 stars because there are some things that needs fixed. The ease of ordering at your fingertips and skipping the line is great. However, there are other things that makes it not so great. I've noticed that on drink orders if you add to the ingredients all of it doesn't print out on the label. They prefer you to call the store and make those updates.(that's what I was told by the store manager). If I could do that why use the app I could just call in the order. Next issue I noticed is when you pay with the app it doesn't update the balance until 15-20 minutes later. Another, from the menu selection it will display some items aren't available at your location of choice. When you pick up your order and inquire the item is available. Advanced as technology is today there should be a way for systems to talk to each other especially dealing with inventory. People spend too much money to enjoy these luxuries & simple pleasures to continue he experiencing these fixable issues. These items of concerns have been on going since last year plenty of time for the developers & tech teams to come up with a doable plan. -
revision - not improvement
I used to use your app all the time. It was simple and easy to use and your star rewards were easy as well to get rewarded. These past several months the app is no longer easy to use and I work in the IT field! The app is confusing to order on and use rewards. I keep getting errors that I cannot use something in my order but won’t suggest how to help to get the order processed. I have to go into the store and try to talk to a cashier about my order and they don’t seem to know much more than I do about it! Yesterday, through trying to place an online order using the Happy Hour 8/8 reward, I finally ordered to cold coffees and one was hot when I picked it up. I stood there waiting for someone to help me replace the hot cup and finally had to speak up and ask for assistance. They are real good at smiling and quickly dodging you and won’t ask if you need assistance. I am sorely tempted to create my own coffees at home and forget Starbucks. I have been a customer for several years, as are my family members, but I am a professional and do not have time for this nonsense for a cup of coffee in my busy day! So disappointed!!! -
Starbucks is too rich for my blood anyways
You shouldn’t have to reload $10 when you want something that’s like $3. The only way I’ve worked around this is by sending myself $5 gift cards. I don’t even drink Sbux that often and the idea of having to reload another $10 on my card because I am a few cents short of my balance from the last time I spent $10...... We shouldn’t be forced to “reload” our money into Starbucks system... if so it should start at 1¢ not $10. Anyways we actually should be able pay for our items directly from our debit cards to the checkout like a normal mobile ordering system. Stars expire ridiculously fast. Once again, I understand the idea of “loyal” customers who buy more often getting the incentives that come with the stars but you literally have to spend $100 in a month to be able to redeem the rewards before they expire. Customizations reflected as you adjust it. For example, a certain drink has a standard recipe and Starbucks does tell the nutritions facts, but if I substitute milks or add pumps of syrup, I would like to see the updated nutrition facts when I add or remove things.
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New update is glitchy
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Very lame app and poor costumer service over the phone
About two weeks ago ,I tried to create an account to enjoy the rewards ,well, its imposible. Why? I created ,then signing in ,nothing happen . Just ‘we’re sorry but we’re unable to log you in ,please try again’ . I got help over the line ,the agent was nice ,but even when he finally could create a password with my e-mail ,he never want to give it to me . Then , ill wait 24 hrs because they’re a system ‘has a problem’ okay ,let’s wait . 24 hrs goes by ,but no success trying the app or the website . A gentleman send me a gift card with 7 dollars (THANKS STARBUCKS) . Waiting the week to get the card ,registered online and enjoy the rewards ,everything that I mention before ,happens again. Is such a lame software at the website or app ,trying with iPhone 8 or galaxy s edge ,is the same . Creating another account with new e-mail ,the same . Is amazing how a company like Starbucks ,has a very poor app and nobody can tell you what’s going on . If people or companies create a platform who let costumers enjoy programs ,they should to give it maintenance. Worst is the people over the phone who doesn’t know about the website or the app. They won’t reset your account and you need to wait 24 hrs . Starbucks should have a kiosk like McDonald’s and make his service faster and easy. The app is a failure system along with the website ,PERIOD. -
This app is ridiculous. When I'm trying to get a receipt it only shows me the amount, not what I ordered. I go to previously ordered section and there are blank spots where items should be so it doesn't even show what I just ordered. I can't cancel an order when it auto defaulted to pick the store I normally go to instead of the one I intentionally selected to pick up from at the start of my order. And yes, I even updated the app. Starbucks needs to fix their app.
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Since the app got updated recently it has been extremely buggy. There have been situations of inaccurate standard builds within the app that are not the same as in store. For example, the flat white shows as having only two shots of espresso for grande and venti, despite the standard build for both these drinks being three.
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I've emailed customer service multiple times, this app has so many issues. My stars don't get loaded on properly. I'll complete a challenge and it won't show in my account. I buy Starbucks everyday, FIX YOUR POINTS SYSTEM. I'm tired of messaging customer service just to get no answer. You guys are hella expensive so yes I want my damn points.
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Cards cannot be added to Google Pay. No dark theme. App is not on par with iOS version. On top of this, they removed the Google Assistant skill. Just pay with cash, don't bother with this.
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Glitchy login - don’t bother with this app
For the past several months, this app keeps asking me to login to top up my balance. Sometimes it accepts my fingerprint but then it forgets and requires me to login from scratch. Fine. I have fingers. I can type in a password. Nope. Not that easy. The App then won’t recognize my password. I reset the password. It won’t recognize the new password. I go back to try to reset again using the new password. I get told I can’t reset with that because it is a prior password (no kidding, it is my current password but your app won’t recognize it). I have tried copy and pasting. I have tried using a keychain app to entire the password automatically. I have tried having other people type it in for me. I have tried typing it in myself for the tenth time and then clicking reveal to make sure it is correct before hitting submit. Nada. I then give up and avoid Starbucks because I don’t need this drama in my life. Then, in a few weeks, like always, the app will magically decide I had the correct password all along and operate smoothly with my fingerprint for a week or so. Hooray. But not so fast. After those few weeks are up, we fall back down the bloody rabbit hole. It will ask me for my password again, say it is wrong, and this entire saga will repeat. No coffee shop is worth this level of aggravation. -
Don’t use it for your business Expenses...It Does not keep the receipts
If you moved to the app to keep track of your receipts for business expense then it should be made clear that they do not store more than 90days in history. I lost out in hundreds of dollars of my personal money that I no longer have access to receipts cycled out of this app. I recharged my card with my personal money. Purchased my breakfasts, lunches, snacks from my frequent business trips thinking that the receipts would still be here. NOPE. Customer Service can’t retrieve them. They can see that I’ve regularly recharged my card so know how much of my money that has gone to their company. So Starbucks is fine with taking my money, just not enabling me to access my complete receipt history so I can get it back from my company. Companies don’t reimburse you on the money you add to your Starbucks app. All Customer Service is empowered to do is offer me $40 for the inconvenience. I spent HUNDREDS of dollars over the past year that I am unable to be reimbursed on and you offer me this as a solution? Data Analytics in this day and age should have a clear accounting for where my money goes once I’ve put it in this app & that accounting should be accessible. That is an acceptable solution. Not $40 credit for the inconvenience of not being Account completely to where your money went. -
Preorder
This is the second time in 2 weeks time was wasted doing a app preorder. 2 weeks ago I ordered only to get there and the door was locked. After getting back in my car I watched other people stabd at the door and and employee brought them their app order. At this point i was sandwiched between cars and had to wait in he long drove through line. I get last minute changes as I was informed they had just turned off their pre order. But either wait until mobile orders are picked up before locking the door or designate and employee to bring them out as to not just serve certain customers. Waiting in the long line just defeats the purpose of the mobile order. May as well just order at the window since I have to go through it. Today I place another order. Get there and again cant get it. Another very lengthy line. I had to just call and have my order cancelled as I did not have the extra time to sit and wait and get my “cold” order. The same applies here. Just trun off the mobile order as having to wait in th line again defeats its purpose. If people knew they had to wait in the line such as the length of starbucks they would probably accommodate their time to do so. Very frustrated as I just reloaded my card to realize now that I would rather not spend the money here. -
Worst App Ever
I would give it zero stars if I could. I tried to add a giftcard for a friend to order online since she didn’t have the app. It took us 20 minutes to figure out how to get the card on because it forces you to create an account just to use a giftcard. After finally loading the card it would not let me load it without putting my debit card in. So I did, then it decided to pull $25 from my account and gave no option to undo it, or notification of what it was doing. It was completely unclear on the fact that it was going to do so. The app is difficult to navigate and is basically a money trap. I tried to take her giftcard off so it didn’t accidentally get used and it ended up just transferring it to a different card on the app and taking the money off of her card. Don’t waste your time. It will steal your money. Edit: now I’m trying to change my email and password and there’s no option to. When I looked it up there’s only something saying to click on “my account” then “settings”. Neither of those are available options. So now I’m stuck with my friends account on my phone because she mistyped her email address and she can’t change it or log in. You would think for being from such a big company they would have an app that actually works.
- Easy access to your Starbucks Gold card and gift cards, available at the touch of a button on mobile devices
- In a hurry? Skip the line! Store your favorite orders in the app and order ahead with one click
- View your receipt and tip your barista at a glance, all within the app
Reviewed by Kaylin on January 15, 2019
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Release Notes
6.6
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