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Staples® - Shopping App

Staples® - Shopping App

Staples, Inc.

Shopping for Home & Business! Earn Rewards, Easy Re-order & Find Daily Deals!

4.3 Ratings 23K+ Reviews 1M+ Downloads
Shopping for Home & Business! Earn Rewards, Easy Re-order & Find Daily Deals!
see more about Staples® - Shopping App

Ratings & Reviews

4.3
23.0K+ Ratings
  1. 5
  2. 4
  3. 3
  4. 2
  5. 1
  • Jul 15, 2020

    By Cloudy Days
    First of all, I've been shopping with them a lot recently, but it's my 1st day using their app. App seems pretty easy to navigate. Recent orders are right there in main page after you log in. Search function seems good so far. Results are relevant to my searches (this is so important for me as a shopper)! Plus, they have great deals every once and they allow coupons to be used on sale items too! Also, they have spring waters and they deliver for FREE. I really LOVE STAPLES. THANK YOU, STAPLES‼❤
    more
  • Good and updated but Feb 27, 2018

    By thewalkinwhovian
    Staples is a good app it’s updated its clean it’s fresh I found a work around for the log in bug you turn WiFi off and use cellular don’t ask why that works, but I also can’t add my rewards card to apple wallet I had it before but when I tried to uninstall and reinstall all that it still won’t let me add it it says “Rewards” this device doesn’t support apple wallet feature which makes zero sense since I’m on an IPhone X so please fix that bug in the meantime I found a work around using Stocard and adding it to that hitting share and add to wallet it’s not as fluid to get to the card but it’ll do until this bug is fixed
    more
  • Jul 16, 2020

    By Rouge Ninja
    Great app. Ive been able to get all my needs from here. But one thing i dont like is how buggy the app has been recently. Please staples. Update the app. You guys need a new version or something. Other than that. Great customer service and great shipping and delivery times.!
    more
  • Checkout Aug 9, 2020

    By Vickibeth1022
    I was expecting to see an estimated shipping date prior to completing my checkout but didn't get a date shown until after I completed the payment. Disappointing because I would have possibly chosen another venue had I known I will have to wait 8 days for it to arrive. Also, because the purchase included free shipping if I had been offered to pay for faster shipping service I may have chosen that option instead but there wasn't any. Also disappointing. Perhaps the website is more inclusive of these options but using the smartphone is handier so updating the app to include more options prior to completing the purchase would be my suggestion.
    more
  • Jul 12, 2020

    By Jose Antonio Mendez Jr
    I love your mobile app but I'm having trouble with mobile app login giving me error messages I already reset my password online I'm able to login online Google chrome it would be nice if I can get technical support fix issues on mobile app phone.
    more
  • Jul 20, 2020

    By Keith Russell
    Too difficult to understand and every time I present the app code to a store clerk, they can never pull up my membership ID.
    more
  • May 12, 2020

    By Kee Actin
    I can't log into my account.Error message reading: Oops! There seems to be a problem.WThell🤔😕 UPDATE: OK, I'm logged in.In the sign in box, it have: username/email.So, I used my email first try, but was rejected. Strange.Update: 5/11/2020...I placed an order 6 days ago.I haven't heard anything from Staples.The only thing it's saying on account page is: Order processing😡I think I'm going to contact my bank, request reverse charge, refund.
    more
  • Worst Experience Nov 4, 2019

    By lag1040
    I went to place an on line order and an old address popped up when I was completing my order. Changed it to my present address but when I completed the order, the original wrong address was assigned to my order. I immediately called customer service and they told me it was already shipped. I told them it was impossible because it was only submitted five minutes earlier. After 30 minutes I was assured it was corrected. The next day it was delivered to the wrong address. When I called to complain I was given the run around and after another 30 minutes, I hung up. Never again!!!
    more
  • Jul 22, 2020

    By Kenny Kruger
    Hey needs an update it just kicked me out of the app said it stopped working
    more
  • Why Bother! Apr 3, 2018

    By BKNYnyc
    This is a terrible app. There are orders in my history that are not mine. The app says I have no rewards, but I do. There's a chat notification symbol but when I click on it says there are technical problems and try again later. You can't EVER try again later and you can't get rid of the notification! Customer Service is useless. Ok just updated the app. Still the same issues with chat notification symbol. What did they really do? Just had another update. Ok chat notice is gone. Now when I hit orders, it just buffers. It says I haven’t recycled any ink cartridges this month but I have. This is still a mess.
    more

No reviews available

  • Jul 15, 2020

    By Cloudy Days
    First of all, I've been shopping with them a lot recently, but it's my 1st day using their app. App seems pretty easy to navigate. Recent orders are right there in main page after you log in. Search function seems good so far. Results are relevant to my searches (this is so important for me as a shopper)! Plus, they have great deals every once and they allow coupons to be used on sale items too! Also, they have spring waters and they deliver for FREE. I really LOVE STAPLES. THANK YOU, STAPLES‼❤
    more
  • Jul 12, 2020

    By Jose Antonio Mendez Jr
    I love your mobile app but I'm having trouble with mobile app login giving me error messages I already reset my password online I'm able to login online Google chrome it would be nice if I can get technical support fix issues on mobile app phone.
    more
  • Store on Whilshire and 16th in Santa Monica Nov 3, 2019

    By flying high eith good service
    I shop this store for computers, printers and all office supplies because of exceptional help by store manager: JONATHAN. This individual is extremely professional, helpful, listens to customers and is very bright. He follows up with questions, problems and is good at solutions. Been a loyal customer for over 6 yrs because of this terrific employee. It makes a difference when there is good management and concern for customers satisfaction.
    more
  • Love Staples Mar 8, 2018

    By Analyze Everything
    They are a wonderful company and I love the app. I’m walking through the building I forgot to place my order I had on the computer back in the office so I just pulled out my phone and clicked the app and placed my order. I didn’t have to walk back to my desk to place the order it was just beautiful without even having to look up anything it was all in my cart already.
    more
  • Apple Pay doesn’t work Sep 3, 2019

    By neal_fan
    The app claims to work with Apple Pay, but in reality the transaction never makes it out of “pending” status — compared to in-store use of Apple Pay that gets posted in a day. Staples could at least be honest with customers about this bug, but instead the leaves customers in limbo. Need one-hour pickup? Forget about that if using Apple Pay…
    more
  • Good and updated but Feb 27, 2018

    By thewalkinwhovian
    Staples is a good app it’s updated its clean it’s fresh I found a work around for the log in bug you turn WiFi off and use cellular don’t ask why that works, but I also can’t add my rewards card to apple wallet I had it before but when I tried to uninstall and reinstall all that it still won’t let me add it it says “Rewards” this device doesn’t support apple wallet feature which makes zero sense since I’m on an IPhone X so please fix that bug in the meantime I found a work around using Stocard and adding it to that hitting share and add to wallet it’s not as fluid to get to the card but it’ll do until this bug is fixed
    more
  • Jul 16, 2020

    By Rouge Ninja
    Great app. Ive been able to get all my needs from here. But one thing i dont like is how buggy the app has been recently. Please staples. Update the app. You guys need a new version or something. Other than that. Great customer service and great shipping and delivery times.!
    more
  • Wrong location Apr 27, 2020

    By App sad
    When I purchase online to pickup in store, I have to keep changing the location to my home address but every time it automatically reverts back to my work address - even within the same checkout screen. So this doesn’t happen again I guess I need to delete my work info so there is only one address showing. If and when I order something for my company I will enter new info or better yet set up a separate account. I guess the website is not capable of handling more than one address per name.
    more
  • Aug 2, 2020

    By Ashley Ellis
    Glitchy and crashes at times but other than that, easy to navigate and find what you need.
    more
  • Checkout Aug 9, 2020

    By Vickibeth1022
    I was expecting to see an estimated shipping date prior to completing my checkout but didn't get a date shown until after I completed the payment. Disappointing because I would have possibly chosen another venue had I known I will have to wait 8 days for it to arrive. Also, because the purchase included free shipping if I had been offered to pay for faster shipping service I may have chosen that option instead but there wasn't any. Also disappointing. Perhaps the website is more inclusive of these options but using the smartphone is handier so updating the app to include more options prior to completing the purchase would be my suggestion.
    more
  • Feb 17, 2020

    By Greg Santo
    I keep selecting a store but every time I try to shop my store it shows me everything and doesn't say not available in my store until I go to the actual item. Pretty awful filtering if the selected store never works
    more
  • Difficult to navigate submitted orders Dec 12, 2018

    By Mike Wylde
    One item in my order was unavailable so I canceled that item and added a similar one, forgetting to mark it as ‘pick up in store’ like the rest of the order. All customer service on the phone could do was cancel the order - but they couldn’t guarantee that it would actually cancel, it might ship anyhow. Going on the app, the navigation is poor to what has been ordered, what’s ready for pick up, what’s in processing, etc. Turned out to be a frustrating experience.
    more
  • Hmm? Jun 26, 2018

    By dancingbrook
    Said there were two in stock at my store. Made the trip and no one could find them. Doesn’t list where they are stocked like Lowe’s. Manager threw up his hands. Should list row where items are. And should be sure stock listing is accurate. Other store listed two in stock, so called and they confirmed before making the trip. The idea of an app is to save time, but the info has to be accurate and the help needs to take all more seriously. That store still says there are two though no one could find them.
    more
  • Mar 26, 2020

    By Savanna King
    App crashes when I try to seach for a nearby store.
    more
  • Why no copy paste Jun 6, 2020

    By Mark Miller iTunes
    This app is crap from the start. Why do developers insist on not allowing cut/copy and paste for passwords. I really want a secure password, which I keep in my secure password vault on my secure phone. However, I can’t paste it into the password field. Unbelievable!!!!! And then, when you try to switch back and forth between this app and the password vault, this app clears what you’ve already typed in the password field. It’s just plain stupid to remove copy paste. Something I will never do in my apps.
    more
  • Jul 20, 2020

    By Keith Russell
    Too difficult to understand and every time I present the app code to a store clerk, they can never pull up my membership ID.
    more
  • May 12, 2020

    By Kee Actin
    I can't log into my account.Error message reading: Oops! There seems to be a problem.WThell🤔😕 UPDATE: OK, I'm logged in.In the sign in box, it have: username/email.So, I used my email first try, but was rejected. Strange.Update: 5/11/2020...I placed an order 6 days ago.I haven't heard anything from Staples.The only thing it's saying on account page is: Order processing😡I think I'm going to contact my bank, request reverse charge, refund.
    more
  • Worst Experience Nov 4, 2019

    By lag1040
    I went to place an on line order and an old address popped up when I was completing my order. Changed it to my present address but when I completed the order, the original wrong address was assigned to my order. I immediately called customer service and they told me it was already shipped. I told them it was impossible because it was only submitted five minutes earlier. After 30 minutes I was assured it was corrected. The next day it was delivered to the wrong address. When I called to complain I was given the run around and after another 30 minutes, I hung up. Never again!!!
    more
  • Jul 22, 2020

    By Kenny Kruger
    Hey needs an update it just kicked me out of the app said it stopped working
    more
  • Why Bother! Apr 3, 2018

    By BKNYnyc
    This is a terrible app. There are orders in my history that are not mine. The app says I have no rewards, but I do. There's a chat notification symbol but when I click on it says there are technical problems and try again later. You can't EVER try again later and you can't get rid of the notification! Customer Service is useless. Ok just updated the app. Still the same issues with chat notification symbol. What did they really do? Just had another update. Ok chat notice is gone. Now when I hit orders, it just buffers. It says I haven’t recycled any ink cartridges this month but I have. This is still a mess.
    more

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