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Square Point of Sale - POS
Square, Inc.
Accept Contactless and Remote Credit Card Payments with Square's Point of Sale
10M+
Downloads
Featured onBest Apps That Keep You in Touch with Clients
Accept Contactless and Remote Credit Card Payments with Square's Point of Sale
see more about Square Point of Sale - POS
About Square Point of Sale - POS
Google Play
Square Point of Sale is the free point-of-sale app for Android that enables you to sell anywhere and any way your customers want to buy. Run your business safely with contactless and remote payments through the Point of Sale app.
Use the Point of Sale app with a Square Reader for contactless and chip to accept Google Pay and EMV chip cards without contact. No hidden fees, no long-term contracts and no commitments.
Access your funds in only 1 - 2 business days, or instantly when you use the new Square banking card (you order it directly from the app!).
Issue and track invoices directly from the app. Customize your invoices, set up weekly or monthly recurring invoices from your Dashboard, and let customers pay online with a credit or debit card.
Sign in from anywhere to your Square Dashboard online to view live sales data from your Android POS app. Analyze trends and use other free tools to help you improve your business.
PAYMENT INFORMATION FOR U.S.
2.6% +10¢ PER TAP, DIP, OR SWIPE. Charge $100 in a single transaction and see $97.30 in your bank account. Accept Visa, Mastercard, Discover, and American Express cards all at the same rate. Invoices are free to send and cost 2.9% + 30¢ per invoice paid online.
OTHER FEATURES
- Credit cards: accept Visa, Mastercard, Discover, and American Express payments with the free reader you can request when you sign up. Pay only 2.6% +10¢ per tap, dip, or swipe. No hidden fees.
- Record cash, gift cards, and other forms of tender
- Send receipts via email or text message directly from the payment app
- Apply discounts and issue refunds directly from your POS
- Track inventory in real time and get alerts when you’re running low
- Connect receipt printers, kitchen ticket printers, barcode scanners, cash drawers
Use the Point of Sale app with a Square Reader for contactless and chip to accept Google Pay and EMV chip cards without contact. No hidden fees, no long-term contracts and no commitments.
Access your funds in only 1 - 2 business days, or instantly when you use the new Square banking card (you order it directly from the app!).
Issue and track invoices directly from the app. Customize your invoices, set up weekly or monthly recurring invoices from your Dashboard, and let customers pay online with a credit or debit card.
Sign in from anywhere to your Square Dashboard online to view live sales data from your Android POS app. Analyze trends and use other free tools to help you improve your business.
PAYMENT INFORMATION FOR U.S.
2.6% +10¢ PER TAP, DIP, OR SWIPE. Charge $100 in a single transaction and see $97.30 in your bank account. Accept Visa, Mastercard, Discover, and American Express cards all at the same rate. Invoices are free to send and cost 2.9% + 30¢ per invoice paid online.
OTHER FEATURES
- Credit cards: accept Visa, Mastercard, Discover, and American Express payments with the free reader you can request when you sign up. Pay only 2.6% +10¢ per tap, dip, or swipe. No hidden fees.
- Record cash, gift cards, and other forms of tender
- Send receipts via email or text message directly from the payment app
- Apply discounts and issue refunds directly from your POS
- Track inventory in real time and get alerts when you’re running low
- Connect receipt printers, kitchen ticket printers, barcode scanners, cash drawers
App Store
Square Point of Sale is the free point-of-sale app that enables you to sell anywhere and in any way your customers want to buy.
Use the Point of Sale app with a Square Reader for contactless and chip to accept Apple Pay and EMV chip cards without contact.
Issue and track invoices directly from the app. Customize your invoices, set up weekly or monthly recurring invoices from your Dashboard, and let customers pay online with a credit or debit card.
Connect your Point of Sale app to a free Square Online Store to accept orders for pickup and delivery.
Funds are transferred fast—see money in your bank account in one to two business days.
Use your point-of-sale system to keep track of sales and inventory in real time, manage items and employees, and view analytics about your business.
All this with no long-term contracts or surprise fees.
SQUARE DASHBOARD
The free Square Dashboard app works in sync with the Square Point of Sale app and lets you view your live sales data, access powerful analytics and other easy tools to help you track and improve your business.
PAYMENT INFORMATION FOR U.S.
2.6% +10¢ PER TAP, DIP, OR SWIPE. Charge $100 in a single transaction and see $97.30 in your bank account. Accept Visa, Mastercard, Discover, and American Express cards all at the same rate. Invoices are free to send and cost 2.9% + 30¢ per invoice paid online.
NEXT-DAY TRANSFERS
Get your money fast. Square transfers payments into your bank account in one to two business days.
OTHER FEATURES
- Record cash, gift cards, and other forms of tender
- Customize your POS with photos, names, and variations
- Send receipts via email or text message
- Apply discounts and issue refunds
- Track inventory in real time
- Connect to a receipt printer, kitchen ticket printer, barcode scanner, and cash drawer
Use the Point of Sale app with a Square Reader for contactless and chip to accept Apple Pay and EMV chip cards without contact.
Issue and track invoices directly from the app. Customize your invoices, set up weekly or monthly recurring invoices from your Dashboard, and let customers pay online with a credit or debit card.
Connect your Point of Sale app to a free Square Online Store to accept orders for pickup and delivery.
Funds are transferred fast—see money in your bank account in one to two business days.
Use your point-of-sale system to keep track of sales and inventory in real time, manage items and employees, and view analytics about your business.
All this with no long-term contracts or surprise fees.
SQUARE DASHBOARD
The free Square Dashboard app works in sync with the Square Point of Sale app and lets you view your live sales data, access powerful analytics and other easy tools to help you track and improve your business.
PAYMENT INFORMATION FOR U.S.
2.6% +10¢ PER TAP, DIP, OR SWIPE. Charge $100 in a single transaction and see $97.30 in your bank account. Accept Visa, Mastercard, Discover, and American Express cards all at the same rate. Invoices are free to send and cost 2.9% + 30¢ per invoice paid online.
NEXT-DAY TRANSFERS
Get your money fast. Square transfers payments into your bank account in one to two business days.
OTHER FEATURES
- Record cash, gift cards, and other forms of tender
- Customize your POS with photos, names, and variations
- Send receipts via email or text message
- Apply discounts and issue refunds
- Track inventory in real time
- Connect to a receipt printer, kitchen ticket printer, barcode scanner, and cash drawer
Filter Reviews
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The worst customer service ever!
I was charged and money was taken from my account by you guys without warning for something that I can only assumed happened more than 6 years ago. It is horrible that you go about this in the manner in which you do!!! A chargeback that happened 6 years ago you take action today. Obviously we’re all small business owners and to take all my deposits without having even talked to me to discuss figuring it out. Horrible!!! This is the second time you took money from me!!! This is totally egregious act taken by your company. I have already been accessed this before. Hundreds of dollars was taken out of my account before and now your doing it again. As opposed to reaching out to me and working out the situation you take something that unbeknownst to me was a situation. I have children that I have to take care of and feed. And you have taken over $200 from my account. I’m sure that isn’t your problem but I haven’t had any chargebacks in years and this is when you decide to take from me. I was robbed then but now your robbing me again and putting me and my children in a compromising position. Thanks for the inconvenience. -
I love Square Point Of Sale!
We are artists and have been doing art shows for over 40 years. We have used several different companies to process credit cards over the years and all of them have been complicated and expensive with a lot of paperwork and monthly fees until we discovered Square! It’s so easy with no monthly fees and you can do it anywhere! We recently opened a brick and mortar gallery in Inverness, Florida and bought their Point Of Sale system with iPad. I can keep track of inventory and sales and print reports. They allowed us to buy the register system with monthly payments and set up was super easy! I am about to add employees to it because they keep track of all that too! It also automatically adds sales tax if you want. Emails have always been a problem for us...keeping track and sending them. With Square, they keep track of customers and I can send out a campaign in a few minutes with their templates! I can see at a glance which emails worked and who responded. I can work with the 80/20 rule and concentrate on the 20% of customers that are repeat buyers and buy 80% of my products. We love it! -
Simple and easy to set up and use! I love being able to view reports/sales on the go. Only 4 stars because I would love a simpler way to switch between multiple locations on the app instead of logging out and logging back in again.
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An excellent app and service
To begin, we have been using Square for almost 4 years. Over that time we have integrated square more and more into our business. We are happy to report that this has been a great decision. The app is always being updated and keeps getting the features that we ask for. All you have to do is email or call and tell their customer service department what features you really want to see in the future. Then sure enough in a month or two the very thing you asked for is added in or has some beginning resemblance of what you had asked for. Do not be deterred by the negative reviews. Most of them are people who have decided that the review section for the app is the best wY to ask a question to the support staff. Or they may be engaged in some kind of shady business that is prohibited by square. On a different note their fees are strait forward and are completely out in the open compared to other merchant service companies. Overall I have been satisfied with the product and the support staff that make it keep working. Thanks square for making a POS that is easy and powerful. Cheers. -
bad bad very bad worst customer service ever
I started using this app for side jobs and charging customers is easy and simple it the best and it’s fast but when it comes to getting your money that’s a different story coz they make it so hard and right away they deactivate your account just because they think that your transactions are high risk ok let say that the case then when that happens they put a 90 days HOLD ON YOUR MONEY and when it’s time to pay they don’t pay it and they don’t even reply to your emails not on Facebook or instagram or nothing soon as you email them they say how can we help and ask to provide your account info after that they don’t reply it’s been over 6 months that it’s says my balance is being transferred and nothing everything is wrong about this company and I’m going to sue you guys if I don’t get my money that you guys said you were going to transfer 6 months ago..I’ve been so patient with you guys but enough is enough you got one day to fix this or don’t even try after coz I’ll see you guys in court -
This Apps works very well and is pleasing But if it stops working all the time it is very annoying and stressful to the point where you wish you had a hammer...but seriously it is a great thing to have providing it keeps on orking when needed..cheers and thanks for the opportunity to give this review.Regards to the Square team..nd thanks for a great invention..Les.
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My little business
Granted I just started my own little business...but square allows me to be super mobile. I can go anywhere at any time and take payments! I get my money right away and I haven’t had any issues whatsoever. They included my own card reader for free, it arrived quickly and my customers just swipe and go! I love, love, love the ability to do this! I am horrible at maths and this includes all my sales tax, discounts, gift cards for my customers instantly..it allows me to be free of being stuck in one place. For anyone running a business that needs you to go to them I highly recommend Square Point of Sale! You can’t go wrong..and I’m grateful that they don’t charge a ton of money to do it. In my little business every cent counts and other services charge way more for smaller amounts charged. With Square I always know how much it’s going to be..no hidden fees or charges. Thank you Square! You’re an amazing tool for us that are just learning to be on our own and rockin it like a boss! Which I am, my own! I couldn’t do it without you. -
Worked perfectly until the 7/22/20 update. Now the app crashes after logging out and closing. This will be the 4th time uninstalling and reinstalling as the other troubleshooting tips do not work. Thankfully we are not open today. Unacceptable for an app that worked flawlessly since we opened 3 months ago.
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If I Was Able To Give Zero Stars..... I would
I personally feel like square is a scam. I was told my bank account verification would take up to 4 days to be verified. I’m On the 6th day now and I still have no access to my hundreds that my customers has paid me. And the only thing they keep telling me is another 24 hours. On top of the approval for the verification after its approved I have to wait another two days for the funds to transfer into my account. So many companies that operate today are on a instant transfer/deposit basis with a small fee. I’m absolutely fine with that but when you charge me 15% plus an additional fee when customers pay with their cards and can’t instantly or even within at least 24/48 have my cash deposited into my account that makes me worry a bit. This has completely slowed down my business and I’m in the beginning phases of launching. And to have already let my customers down because of the lack on squares behalf makes me so frustrated. I only wanted to use the services for the invoicing part allowing my customers to pay through the link that I was able to send out to customers. That part is so convenient and I loved it but how they handle your cash AFTER it’s received in. Scares me and I don’t do scammers. There’s too many hackers and scams happening today and to have someone hold YOUR funds captive with no explanation is bizarre. Square I’m giving you zero stars ☆ ☆ ☆ ☆ ☆ Would not recommend -
Invoice balance issues
I use square a lot and it’s great, but hopefully this message will reach the developers. I’m having an issue. When I send an invoice the customer is only able to pay the deposit amount and nothing more. I believe the customer should be able to pay whatever amount they choose as long as it exceeds the deposit amount, or fully pay the invoice in one transaction if they choose to. Furthermore if I make a change or additional line item after the deposit has been paid, the customer can only pay the new deposit and not just the full balance, causing them to have to make two separate transactions in order to complete the full payment. This has caused major confusion to my customers, and it’s becoming easier for me to just send two separate invoices for deposit/balance payments. Very frustrating and not intuitive to my customers.
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This has been easiest option to begin taking card payments for my small business.
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Square is one service for your whole business. From payments to POS tools, Square has everything you need to start, run, and grow.
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I have used square for several years and never had any problems.
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Good app
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While my experience in general has been good with this app I wish I could use it for different departments or as a restaurant owner different events. Maybe even different locations on the same app but some way but I don't have to keep changing the prices by the events that I attend
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Absolutely superb app! Does everything it promises and more. I'm extremely pleased with SquareUp and would highly recommend it to other small business owners. I feel the charges are fair and the ability to create your own website is fantastic. I was looking for a website where I wouldn't have to pay a monthly fee, with this one you pay a fee per transaction, which is a fair and sustainable business model. Thank you so much for creating this app, it is helping our business to survive Covid-19.
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The pin entry doesn't work for me meaning I have to manually enter which defeats the point of buying the reader.
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Great for our small business
Thanks for a great and easy to use app for our small business! -
Works great like chocelate cake
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Simple to use, quick turn around for payments.
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The worst customer service ever!
I was charged and money was taken from my account by you guys without warning for something that I can only assumed happened more than 6 years ago. It is horrible that you go about this in the manner in which you do!!! A chargeback that happened 6 years ago you take action today. Obviously we’re all small business owners and to take all my deposits without having even talked to me to discuss figuring it out. Horrible!!! This is the second time you took money from me!!! This is totally egregious act taken by your company. I have already been accessed this before. Hundreds of dollars was taken out of my account before and now your doing it again. As opposed to reaching out to me and working out the situation you take something that unbeknownst to me was a situation. I have children that I have to take care of and feed. And you have taken over $200 from my account. I’m sure that isn’t your problem but I haven’t had any chargebacks in years and this is when you decide to take from me. I was robbed then but now your robbing me again and putting me and my children in a compromising position. Thanks for the inconvenience. -
I love Square Point Of Sale!
We are artists and have been doing art shows for over 40 years. We have used several different companies to process credit cards over the years and all of them have been complicated and expensive with a lot of paperwork and monthly fees until we discovered Square! It’s so easy with no monthly fees and you can do it anywhere! We recently opened a brick and mortar gallery in Inverness, Florida and bought their Point Of Sale system with iPad. I can keep track of inventory and sales and print reports. They allowed us to buy the register system with monthly payments and set up was super easy! I am about to add employees to it because they keep track of all that too! It also automatically adds sales tax if you want. Emails have always been a problem for us...keeping track and sending them. With Square, they keep track of customers and I can send out a campaign in a few minutes with their templates! I can see at a glance which emails worked and who responded. I can work with the 80/20 rule and concentrate on the 20% of customers that are repeat buyers and buy 80% of my products. We love it! -
An excellent app and service
To begin, we have been using Square for almost 4 years. Over that time we have integrated square more and more into our business. We are happy to report that this has been a great decision. The app is always being updated and keeps getting the features that we ask for. All you have to do is email or call and tell their customer service department what features you really want to see in the future. Then sure enough in a month or two the very thing you asked for is added in or has some beginning resemblance of what you had asked for. Do not be deterred by the negative reviews. Most of them are people who have decided that the review section for the app is the best wY to ask a question to the support staff. Or they may be engaged in some kind of shady business that is prohibited by square. On a different note their fees are strait forward and are completely out in the open compared to other merchant service companies. Overall I have been satisfied with the product and the support staff that make it keep working. Thanks square for making a POS that is easy and powerful. Cheers. -
bad bad very bad worst customer service ever
I started using this app for side jobs and charging customers is easy and simple it the best and it’s fast but when it comes to getting your money that’s a different story coz they make it so hard and right away they deactivate your account just because they think that your transactions are high risk ok let say that the case then when that happens they put a 90 days HOLD ON YOUR MONEY and when it’s time to pay they don’t pay it and they don’t even reply to your emails not on Facebook or instagram or nothing soon as you email them they say how can we help and ask to provide your account info after that they don’t reply it’s been over 6 months that it’s says my balance is being transferred and nothing everything is wrong about this company and I’m going to sue you guys if I don’t get my money that you guys said you were going to transfer 6 months ago..I’ve been so patient with you guys but enough is enough you got one day to fix this or don’t even try after coz I’ll see you guys in court -
My little business
Granted I just started my own little business...but square allows me to be super mobile. I can go anywhere at any time and take payments! I get my money right away and I haven’t had any issues whatsoever. They included my own card reader for free, it arrived quickly and my customers just swipe and go! I love, love, love the ability to do this! I am horrible at maths and this includes all my sales tax, discounts, gift cards for my customers instantly..it allows me to be free of being stuck in one place. For anyone running a business that needs you to go to them I highly recommend Square Point of Sale! You can’t go wrong..and I’m grateful that they don’t charge a ton of money to do it. In my little business every cent counts and other services charge way more for smaller amounts charged. With Square I always know how much it’s going to be..no hidden fees or charges. Thank you Square! You’re an amazing tool for us that are just learning to be on our own and rockin it like a boss! Which I am, my own! I couldn’t do it without you. -
If I Was Able To Give Zero Stars..... I would
I personally feel like square is a scam. I was told my bank account verification would take up to 4 days to be verified. I’m On the 6th day now and I still have no access to my hundreds that my customers has paid me. And the only thing they keep telling me is another 24 hours. On top of the approval for the verification after its approved I have to wait another two days for the funds to transfer into my account. So many companies that operate today are on a instant transfer/deposit basis with a small fee. I’m absolutely fine with that but when you charge me 15% plus an additional fee when customers pay with their cards and can’t instantly or even within at least 24/48 have my cash deposited into my account that makes me worry a bit. This has completely slowed down my business and I’m in the beginning phases of launching. And to have already let my customers down because of the lack on squares behalf makes me so frustrated. I only wanted to use the services for the invoicing part allowing my customers to pay through the link that I was able to send out to customers. That part is so convenient and I loved it but how they handle your cash AFTER it’s received in. Scares me and I don’t do scammers. There’s too many hackers and scams happening today and to have someone hold YOUR funds captive with no explanation is bizarre. Square I’m giving you zero stars ☆ ☆ ☆ ☆ ☆ Would not recommend -
Invoice balance issues
I use square a lot and it’s great, but hopefully this message will reach the developers. I’m having an issue. When I send an invoice the customer is only able to pay the deposit amount and nothing more. I believe the customer should be able to pay whatever amount they choose as long as it exceeds the deposit amount, or fully pay the invoice in one transaction if they choose to. Furthermore if I make a change or additional line item after the deposit has been paid, the customer can only pay the new deposit and not just the full balance, causing them to have to make two separate transactions in order to complete the full payment. This has caused major confusion to my customers, and it’s becoming easier for me to just send two separate invoices for deposit/balance payments. Very frustrating and not intuitive to my customers. -
Square App
I own a business and using the standard processing systems through the bank can be a headache at times especially when the signal is busy the reader won’t work and therefore I lose business. Having the square system as a back up has been a miracle for my business! Not only does it process it in 2 seconds, it gives me so much data on spending and monthly reports to what’s trending in my store. I’m slowly but surely transitioning over to the square system full time, for those who have been thinking about using it, ITS WORTH IT I PROMISE YOU! The fees are much cheaper and it’s a headache free system, very user friendly and just an all around great system. Thank you to Square for being their for me when I had nothing else to work with, now I don’t lose customers and since I get trending reports, I actually gain more business because it tells me what they like the most. You guys are AMAZING!! -
$158,000 payment to us via Square available the next day!
The Square System as helped my business be more financially successful because I can take a payment from anywhere in the world. With Other payment systems, if I keyed in the credit card number manually I would have to wait a month for my payment but with Square it’s practically instant. Yesterday a customer paid us $158,000 through Square. I was concerned about the fees. The customer agreed to pay the fees for convenience. When we called and got the fee estimate when the payment went through the few estimate was spot on. We got the full amount the next day and we’re able to pay out our partners immediately with a wire transfer making everyone happy. We could never have done this without Square. I have complete confidence in the Square system now and you should too. I am Dr James Stoxen and I approve this review. -
Using it for 3 yrs. Works everytime. Enjoy the timely upgrades. .Makes tracking sales and taxes a breeze.
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Simple and easy to set up and use! I love being able to view reports/sales on the go. Only 4 stars because I would love a simpler way to switch between multiple locations on the app instead of logging out and logging back in again.
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This Apps works very well and is pleasing But if it stops working all the time it is very annoying and stressful to the point where you wish you had a hammer...but seriously it is a great thing to have providing it keeps on orking when needed..cheers and thanks for the opportunity to give this review.Regards to the Square team..nd thanks for a great invention..Les.
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Favorite Payment Service except ...
I love Square and it's products and have used their services for more than five years. I've processed hundreds of thousands of dollars without a single charge back from our guests. We follow all their policies and even pay higher rates for our guests convenience - Guests can pay online and always enjoy their stay more without the usual payment stress on arrival/departure. We just received an unwarranted charge-back from a dramatic old LA actress - their American Express will not pay our non-refundable charge which was accepted and signed for by their cardholder. Square will not cover it or even part of it, because they only protect a single charged amount of less than $250 once a month. This is sooo short-sided. We will no longer accept American Express Cards of course, and we will regrettably have to switch to Stripe for online purchasing. -
Overall great but could use these features
I have a small business and overall I am very happy with the simplicity of Square. One feature I would love to see added is the ability to add a customer to a sale after I have done another transaction. I know they keep the option open at the “All Done” screen, but sometimes I have to exit before I can add customer information. I would love to be able to add customers to the sale at the end of the day to save time. Adding customers and seeing the analytics is one of the most important features for me. Another feature I would love is the ability to edit the date for a transaction. When I get cash I don’t always remember to add it in the app. A day or two later I go to add it and it counts for sales the same day. -
good for payment but not very user friendly
got a square to have a back up payment at work since i work at a cash only business. it took. little bit to understand how to categorize items in a way that i can easily access them. the categories option really isn’t really something o understand the point of. i had to fudge around a bit with the items setting to get it to a place that works well for me and i can quickly access for customers. my main two frustrations is that i cannot customize anything. i can not get rid of “redeem rewards” even though i have no need for it, and i cannot get rid of “gift cards”. right now, this isn’t something i wanna have. but i think most of all, i can’t place the items in the order that i want; it has to be alphabetical which is nice for some businesses, but it doesn’t work for me. i would like to arrange the items in a different way. i wouldn’t even be so upset about the redeem rewards and the gift card options if i could rearrange the items bc i could just put the two at the bottom of the list so they’re not sitting on top. aside from that, a good, cheap tool to have on hand to collect payment. -
Good app mostly
I like the app but square is missing some key features. Tell me why the cash drawer opens when you want to end the drawer but doesn’t open when you go to start the drawer, how does that make sense? Also, why can’t you finally implement a feature so employees can see tips without having access to daily sales information? It’s clear that the folks at square don’t really get how a bar/restaurant really works. Every update is about the lame marketing and loyalty program which I’m quite certain most users don’t care about. Now I’ll say the app is pretty bulletproof but I just don’t feel that square listens to bar owners needs but the customer service people I’ve spoken to have been very pleasant and helpful. -
Great experience
Been using square for years and it has for the most part served my needs. I love that as a fledgling business I was able to set up an online presence through their store website. It’s free and that is amazing. However there is not full service with their free sites so you are limited with shipping options (free or flat rate). If selling one item that is always the same size and shape this is not a problem but I have a large variety so I’d love to see integration with shipping apps to weigh and measure ship boxes and charge accordingly. The store website is a bit slow and even a little glitchy, but it’s free. Also with the store website there is no way to add a link to connect a blog or email sign up. They have their own loyalty programs and ad campaigns which is helpful but fully dependent on the established customer base, and also an extra charge. Gift card option is very nice as well. I hope the future brings more options as I would love to stay with square but I’m afraid as my business has grown, I may have outgrown theirs. -
Good sales tool
I am this far pleased with the overall performance of Square but am surprised there is no feedback method, at least none I can find. My only point of contention currently is the reader itself. It needs to have about an 1/8th inch more reach to plug into an iPhone or my iPad through popular protective cases. To use Square I have to take my device out of its case so I can plug the reader in. A very slippery device without its case I might add. Would it kill them to make the reader just a hair longer or offer a small extender? I really makes me try to get cash first rather than fight with the case. Other than that it seems to work as advertised. -
Never Had Any Issues...
We’ve used Square for several years now... I think we've had 1 minor issue during the several years that we’ve used it, but the problem was quickly resolved to our satisfaction. This app comes in VERY handy because most people don’t carry cash anymore, and u don’t want to take personal checks from strangers cuz u never know if the check will actually clear & then ur screwed out of your $$...and then u have those people that intentionally write u a bad check KNOWING that the money isn’t in their acct.. so as I sd, this app works perfect for those situations & u get your money right away !
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Worked perfectly until the 7/22/20 update. Now the app crashes after logging out and closing. This will be the 4th time uninstalling and reinstalling as the other troubleshooting tips do not work. Thankfully we are not open today. Unacceptable for an app that worked flawlessly since we opened 3 months ago.
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Manual transfers aren't working on app. I have an android phone. Please do something about it. I'll rate it higher when you fix the problem
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Customer Service
I’ve been using Square for a very long time. In the past, all my reviews have been glowing. Not so much today. I called customer service to help with an issue with the gift cards. I did get my issue resolved, and the rep in the other end was helpful, once she understood my problem. BUT! The background noises were absolutely horrendous. At one point. I couldn’t tell if she was talking to me, or someone else was talking to me. One of the men in the background was so loud that I could tell the rep exactly what he was saying to the other customer. Not only is this VERY distracting, there is an issue of privacy. The rep told me she didn’t know how I was hearing the guy, as he was quite a distance from her. Believe me I HEARD THE GUY. There were also many other voices muddying our conversation. It just sounds very unprofessional and makes square sounds like they’re operating a “sweat shop”. Not good Square. Step up and get better headphones for your employees or put some kind of barrier between reps. -
iOS 12.4.8 for iPad Air 1 not recognized by square stand
My business restarted a couple days ago, and all of sudden my iPad Air 1 (original version) is not recognized by square stand. It was working perfectly before covid-19. I replaced a brand new stand and is still not working. So it must be the iPad Air 1, I think, then I wipe my iPad Air to its factory settings and it’s not working either. Now I think it’s the IOS version that messed up the charging port functionality. Currently the most updated iOS for iPad Air 1 is version 12.4.8 and it’s not able to upgrade to any iOS 13 and up version. And I borrowed and tested An iPad 5th generation with iOS 13, the square stand can work without any problems. Also I tried another iPad Air 1with most updated iOS and its not recognized by square stand. Is there any technical representative can help to solve this issue? Thanks in advance. -
Good and then well, hum
I have several businesses and have used Square almost from their very start. As a service company Square is an awesome pay on the spot company. If you are a one man show. (Would be nice if I could give tech a receive only login, without full access.) I have just opened a glass company and decided to use Square as well. This has been rough. The POC system is great. Setting it up is easy once you learn to navigate the system. My main issue has been printing a receipt. Try to print them from email they look bad, very bad. Don’t have a lot of cash so bought a Bluetooth thermo printer and it works with everything even prints my photos but Square only supports very expensive printers from one brand. Why can’t Square print to a linked printer? Everything else can. Awesome system in every way as long as you don’t give receipts.
Filter Reviews
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Crooks
So I am a small business owner trying to keep my head above water during corona and I gave this a shot to be able to provide touch less transactions for my clients so they had the option if they choose to do so so while figuring the app and card reader stuff out I had my cousin use his card and place an order for 1000 dollars I then went to transfer it to my bank when I was informed I would have to link a bank account and it could take 6 days. Ok that’s my fault should have do first. Then I get an email saying my account is under investigation and need all this info on me and my business. I mean they want records down to the first girl I’ve ever kissed type of paperwork so I submit all them they want more so I submit now my account is terminated and this is fina decision they made decided that my business they can’t help. Mind you I haven’t begun using it yet for business but now I can’t receive my money which is in limbo they said they are gonna hold it for three months til November oh and if I have questions to email no number to cal no hearing no nothing basically robbed me and my cousin out of money we were using on a test run. Nowhere did I check a box that allows you to take hold and keep my money with no hearing or justified means my money doesn’t return by end of this week I will personally make sure to post public ally every screenshot and email from them and a play by play of what they done -
After this recent update I am prompted to register my account to receive card payment. I fill out the information and get to the completed screen where it says "youre all set". When a card is swiped to receive payment I am again prompted to register my account. Its a viscous loop!!
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Could be good could be bad
I used this service and app for a personal account service. To get paid for side jobs in a way I thought was more of a convenience to my customers being able to pay with a card over cash New day and age right? I would eat the processing fee’s to make a happy customer. until my account was frozen and put under review after receiving a couple hundred dollar payment. If your using this for personal use not business make sure you mark it as “miscellaneous goods” not “miscellaneous services” or anything else because even though you set it up as an individual, personal, non business account if you get “suspended” and “under review” it says 1-2 business days it took me more like 10 to finally even get to talk to someone who told me what I should do besides send me and email or a link in our chat to fill out a form that doesn’t even work correctly i.e. uploading documents. Very aggravating and frustrating that’s for sure. Because you don’t want to take anymore payments that way Incase they close your account you don’t have to go explain to your customer why they need to pay again and provide a refund and refund receipt(that’s the easiest part, especially if they have an email address) the whole “under review”/“suspension” can be drug out by square as long as they want. Why was their no problem for the first few months? Very frustrating! -
Something has happened with the app over the last several months. if you're using an Android we can no longer search transactions with keywords like the customer's name, or style of transaction for example if we did an inspection or a miscellaneous service we will always put a reference in the notes. In the past we've been able to search for certain customers by their name or transaction style and now we cannot.
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Absolutely my worst experience using an app. My very first sale was suspended by square. They took the money of course and required several documents including 3 mos bank statements, professional liscence, invoice, which is hppa protected, govt paper work. Even when uploaded they're bots wouldn't accept it. And there is literally and I mean literally no way to talk to a support person. And is very difficult to even email. Beware
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Latest update, my square app keeps crashing. I have uninstalled and reinstalled the app several times. Just tried again to see if issue fixed and crashed, uninstalling and reinstalling again. Very frustrating! Lost lots of credit card sales over this past weekend. Not happy! Even my recently purchased terminal didn't work.
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WORST CUSTOMER SERVICE
My account was deactivated for something that I was wrongfully accused of doing. Someone filled a dispute saying they didn’t authorize the $200 transaction (2 months after the transaction) square TOOK $200 from my bank account and closed my account (that was only my second dispute in 2 years with them and the first dispute was settled in my favor). Here we are almost 4 months later after I started using another site for my business, and finally I get an email that says “the $200 dispute was decided in your favor” I thought... well finally. Makes sense because the idiot that did the dispute lives across country but claimed they never even made the payment (like how the heck could I make a payment on behalf of you when the invoice was sent to your email) but anyway they decided in my favor... YAY I GET MY $200 back! NOPE... WRONG... SORRY NOT TODAY... square then tells me I have to wait another minimum of 90- maximum of 180 days for the money to go back in my account!!! IM SOOO P*SSED OFF!!!! So there is literally $200 sitting in a square account no longer active and I just have to wait another 100+ days! Not happening. I contacted BBB and will be posting on every social media out there. They have the WORST customer service ever. If you even get the LEAST bit aggravated on a call with them, they just hang up.. DO NOT, I REPEAT DOOOOOONOOOOOOTTTT DEAL WITH THESE PEOPLE -
Very disappointed
You deactivated my account saying it was suspicious activity on it the same day I opened it. I had ONE customer who swiped her card a couple times because square declined it for the whole amount..therfore she swiped for multiple small amounts to add up to the amount charged for the services. I believe this may have been the reason for the “suspicion alert” but no one called to speak with me on it, just instantly asked for documents that I don’t have on a “new” business! So because I didn’t have a tax ID, (however, I sent you guys my tax return instead, which obviously wasn’t good enough) you guys closed my acct, and either forced me to wait 120 days for my payment, or hassle my customer to refund her card and her bring me cash instead! It was very inconvenient to me and my customer, and it makes me look very unprofessional when I’m trying to build clientele! Because of this, I’m still yet to have received my payment Ive earned, from my services provided ! Also, you guys do not accept phone calls regarding issues like this, so instead of speaking directly to a live person to gain better understanding, it’s jusy a wait time hoping that you guys understand what actually happens, with results that are non negotiable, rather the service provider accepts it or not. Horrible experience and do not recommend this system to NOBODY!!! -
Set up an account and didnt use it for two weeks or so. I run a credit card from a customer today and they lock my account and want all sorts of personal and sensitive information before my money will be released. Why couldn't they ask for this info in the two weeks prior to using. Now my money is sitting in limbo while I hope someone has the heart to understand im a small business who needs a platform to accept credit cards in the field. NOT A HAPPY CUSTOMER
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Do not use square! We had proof of a customer service with signature. They ended up giving money back to customer who lied about not approving transaction when we have the signature proof that they did. Contacted square, and they said that all they can do. We switching merchant services.
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Customer service poor
When you have a problem with square - it is virtually impossible to resolve the issues without days of waiting for an email — don’t even try to speak to someone live. -
Fees
Transaction fee too high -
Tried to send my first invoice and the app wont allow me to enter the amount , when I tap the $0.00 nothing happens and when I try to continue it says "enter amount"
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Dont use this app
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Too many fees!
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Hate it
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After this recent update I am prompted to register my account to receive card payment. I fill out the information and get to the completed screen where it says "youre all set". When a card is swiped to receive payment I am again prompted to register my account. Its a viscous loop!!
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Constant crashing since an update sometime in June. I cant run my business efficiently if I cant use the app! Potentially switching to a different POS if this doesn't get fixed soon.
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Crooks
So I am a small business owner trying to keep my head above water during corona and I gave this a shot to be able to provide touch less transactions for my clients so they had the option if they choose to do so so while figuring the app and card reader stuff out I had my cousin use his card and place an order for 1000 dollars I then went to transfer it to my bank when I was informed I would have to link a bank account and it could take 6 days. Ok that’s my fault should have do first. Then I get an email saying my account is under investigation and need all this info on me and my business. I mean they want records down to the first girl I’ve ever kissed type of paperwork so I submit all them they want more so I submit now my account is terminated and this is fina decision they made decided that my business they can’t help. Mind you I haven’t begun using it yet for business but now I can’t receive my money which is in limbo they said they are gonna hold it for three months til November oh and if I have questions to email no number to cal no hearing no nothing basically robbed me and my cousin out of money we were using on a test run. Nowhere did I check a box that allows you to take hold and keep my money with no hearing or justified means my money doesn’t return by end of this week I will personally make sure to post public ally every screenshot and email from them and a play by play of what they done -
Useless
My account had just verified my bank but my account froze right after leaving over 500$ on freeze I have plans that are being delayed due to this, and I’m not liking it
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Something has happened with the app over the last several months. if you're using an Android we can no longer search transactions with keywords like the customer's name, or style of transaction for example if we did an inspection or a miscellaneous service we will always put a reference in the notes. In the past we've been able to search for certain customers by their name or transaction style and now we cannot.
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No contract is nice but Square is an expensive processor. The wireless readers are flawed and disconnect often. This slows down service. To get past this problem I baught a square register and ordered a Square terminl. The register works great but we need something portable. The Termina never showed up. I ordered it 1 month ago on a 5-7 day delivery . Customer serviwe, no help. have to hang the Register out the drivethru window to get a signature. $1400 later still using wireless readers.
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Recent update now causing sync issues with weebly. I used to be able to add items on square then add them to my website easily but now it won't sync at all. I created an item on square and had to create again on weebly. A big pain and a waste in having both apps.
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I get "restore internet connection" a lot when opening the app when I'm on wifi and have cell service. I have to force close the app and restart it for it to then work. Also, connecting the card reader takes way too long to establish connection. It's obnoxious
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Coronavirus manually entered CC fees
This app works ok, but we have definitely run into some issues with it since the stay at home restrictions. The manually entered fees are killing all the small businesses. We have to enter credit cards manually or through a square invoice and both fees are so high for us at a time when we are not getting our usual traffic. When I saw it mentioned in the Square Community I asked about it to and they said they wouldn’t lower fees, even temporarily to help the small businesses community that made them who they are. Very disappointed. Then another reason for the 2 stars is because if someone receives a digital gift card or regular gift card they can’t apply it as payment to a Square Invoice! Square, please fix that. I have people gifting gift cards then the customer can’t use them when they place an order. Help the small businesses, lower the manually entered & Square Invoice fees temporarily till the virus passes, even just the 30 cents or 1%, anything is better than nothing! -
Privacy concern
You would’ve received five stars accept for the fact that you force people to enable the microphone in order to use your app. As a company I’ve had your app for years and I have manually entered every credit card number so there is been no need for the use of the microphone. When an app has access to your microphone they can with minimal effort listening to what you are saying into the microphone when the app is open, open in the background and possibly at all times. Especially in these times. You should give everyone the option to keep the microphone off until they need to use it and then give them the option to turn it off again after use. Why do you force us to accept the microphone access?! -
Over permissioned
The app won't work at all unless you grant it every permission it asks for. Some make sense, but there's no reason Square should need access to my microphone when my phone does not have a headphone jack to plug a reader into. This permission is useless to square and essentially just allowing them to listen to my conversations while accepting payments. I have received a response from the developer assuring me they don't record my conversations. This is still not a resolution to the underlying issue that the microphone permission does not need to be mandatory for the app to function when most modern phones don't have headphone jacks that could use their hardware anyway. Nor is there any guarantee at all that these permissions are not abused. Uninstalled.
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Crooks
So I am a small business owner trying to keep my head above water during corona and I gave this a shot to be able to provide touch less transactions for my clients so they had the option if they choose to do so so while figuring the app and card reader stuff out I had my cousin use his card and place an order for 1000 dollars I then went to transfer it to my bank when I was informed I would have to link a bank account and it could take 6 days. Ok that’s my fault should have do first. Then I get an email saying my account is under investigation and need all this info on me and my business. I mean they want records down to the first girl I’ve ever kissed type of paperwork so I submit all them they want more so I submit now my account is terminated and this is fina decision they made decided that my business they can’t help. Mind you I haven’t begun using it yet for business but now I can’t receive my money which is in limbo they said they are gonna hold it for three months til November oh and if I have questions to email no number to cal no hearing no nothing basically robbed me and my cousin out of money we were using on a test run. Nowhere did I check a box that allows you to take hold and keep my money with no hearing or justified means my money doesn’t return by end of this week I will personally make sure to post public ally every screenshot and email from them and a play by play of what they done -
After this recent update I am prompted to register my account to receive card payment. I fill out the information and get to the completed screen where it says "youre all set". When a card is swiped to receive payment I am again prompted to register my account. Its a viscous loop!!
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Could be good could be bad
I used this service and app for a personal account service. To get paid for side jobs in a way I thought was more of a convenience to my customers being able to pay with a card over cash New day and age right? I would eat the processing fee’s to make a happy customer. until my account was frozen and put under review after receiving a couple hundred dollar payment. If your using this for personal use not business make sure you mark it as “miscellaneous goods” not “miscellaneous services” or anything else because even though you set it up as an individual, personal, non business account if you get “suspended” and “under review” it says 1-2 business days it took me more like 10 to finally even get to talk to someone who told me what I should do besides send me and email or a link in our chat to fill out a form that doesn’t even work correctly i.e. uploading documents. Very aggravating and frustrating that’s for sure. Because you don’t want to take anymore payments that way Incase they close your account you don’t have to go explain to your customer why they need to pay again and provide a refund and refund receipt(that’s the easiest part, especially if they have an email address) the whole “under review”/“suspension” can be drug out by square as long as they want. Why was their no problem for the first few months? Very frustrating! -
Absolutely my worst experience using an app. My very first sale was suspended by square. They took the money of course and required several documents including 3 mos bank statements, professional liscence, invoice, which is hppa protected, govt paper work. Even when uploaded they're bots wouldn't accept it. And there is literally and I mean literally no way to talk to a support person. And is very difficult to even email. Beware
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Latest update, my square app keeps crashing. I have uninstalled and reinstalled the app several times. Just tried again to see if issue fixed and crashed, uninstalling and reinstalling again. Very frustrating! Lost lots of credit card sales over this past weekend. Not happy! Even my recently purchased terminal didn't work.
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WORST CUSTOMER SERVICE
My account was deactivated for something that I was wrongfully accused of doing. Someone filled a dispute saying they didn’t authorize the $200 transaction (2 months after the transaction) square TOOK $200 from my bank account and closed my account (that was only my second dispute in 2 years with them and the first dispute was settled in my favor). Here we are almost 4 months later after I started using another site for my business, and finally I get an email that says “the $200 dispute was decided in your favor” I thought... well finally. Makes sense because the idiot that did the dispute lives across country but claimed they never even made the payment (like how the heck could I make a payment on behalf of you when the invoice was sent to your email) but anyway they decided in my favor... YAY I GET MY $200 back! NOPE... WRONG... SORRY NOT TODAY... square then tells me I have to wait another minimum of 90- maximum of 180 days for the money to go back in my account!!! IM SOOO P*SSED OFF!!!! So there is literally $200 sitting in a square account no longer active and I just have to wait another 100+ days! Not happening. I contacted BBB and will be posting on every social media out there. They have the WORST customer service ever. If you even get the LEAST bit aggravated on a call with them, they just hang up.. DO NOT, I REPEAT DOOOOOONOOOOOOTTTT DEAL WITH THESE PEOPLE -
Very disappointed
You deactivated my account saying it was suspicious activity on it the same day I opened it. I had ONE customer who swiped her card a couple times because square declined it for the whole amount..therfore she swiped for multiple small amounts to add up to the amount charged for the services. I believe this may have been the reason for the “suspicion alert” but no one called to speak with me on it, just instantly asked for documents that I don’t have on a “new” business! So because I didn’t have a tax ID, (however, I sent you guys my tax return instead, which obviously wasn’t good enough) you guys closed my acct, and either forced me to wait 120 days for my payment, or hassle my customer to refund her card and her bring me cash instead! It was very inconvenient to me and my customer, and it makes me look very unprofessional when I’m trying to build clientele! Because of this, I’m still yet to have received my payment Ive earned, from my services provided ! Also, you guys do not accept phone calls regarding issues like this, so instead of speaking directly to a live person to gain better understanding, it’s jusy a wait time hoping that you guys understand what actually happens, with results that are non negotiable, rather the service provider accepts it or not. Horrible experience and do not recommend this system to NOBODY!!! -
Set up an account and didnt use it for two weeks or so. I run a credit card from a customer today and they lock my account and want all sorts of personal and sensitive information before my money will be released. Why couldn't they ask for this info in the two weeks prior to using. Now my money is sitting in limbo while I hope someone has the heart to understand im a small business who needs a platform to accept credit cards in the field. NOT A HAPPY CUSTOMER
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Do not use square! We had proof of a customer service with signature. They ended up giving money back to customer who lied about not approving transaction when we have the signature proof that they did. Contacted square, and they said that all they can do. We switching merchant services.
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Quick and Easy but...
This app is great for transactions and selecting your products, but it lacks a few things. 1. The customer list is not available if you are not connected to the internet. You can still take payments but it records them as payment by “Square Customer” and does not attach their payment to the customer information. This is a problem when you import your transactions into another program like quickbooks. 2. When you download transactions to quickbooks the product information does not come through, only the category information. 3. It does not automatically reconnect to my iPhone personal hotspot when I use that as my internet connection. I have to go into settings and turn off WiFi and turn it back on several times. If they would just put the customer list on the device like they do the product list, it would be much better. Seems like a simple fix but for whatever reason they have not done it even though suggested many months ago. 4. There are also no normal transaction numbers. Instead of a regular number for each transaction it gives a long string is letters and numbers mixed with capital and lower case letters. A normal consecutive numbering system would be much nicer for accounting and for the customer.
- Work with your customers! Accept quick and easy payments with major credit cards through an intuitive mobile card reader
- Cash, gift cards, and more are accepted easily. Generate and send invoices on your device. Email or text receipts instantaneously
- Live inventory and product display customization. Easily handle discounts and refunds, access current sales data, and print anywhere
Reviewed by JordanW on May 1, 2018
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