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Square Point of Sale - POS
Square, Inc.
Accept Contactless and Remote Credit Card Payments with Square's Point of Sale
10M+
Downloads
Featured on Best Apps That Keep You in Touch with Clients
Accept Contactless and Remote Credit Card Payments with Square's Point of Sale
see more about Square Point of Sale - POS
About Square Point of Sale - POS
Google Play
Square Point of Sale is the free point-of-sale app for Android that enables you to sell anywhere and any way your customers want to buy. Run your business safely with contactless and remote payments through the Point of Sale app.
Use the Point of Sale app with a Square Reader for contactless and chip to accept Google Pay and EMV chip cards without contact. No hidden fees, no long-term contracts and no commitments.
Access your funds in only 1 - 2 business days, or instantly when you use the new Square banking card (you order it directly from the app!).
Issue and track invoices directly from the app. Customize your invoices, set up weekly or monthly recurring invoices from your Dashboard, and let customers pay online with a credit or debit card.
Sign in from anywhere to your Square Dashboard online to view live sales data from your Android POS app. Analyze trends and use other free tools to help you improve your business.
PAYMENT INFORMATION FOR U.S.
2.6% +10¢ PER TAP, DIP, OR SWIPE. Charge $100 in a single transaction and see $97.30 in your bank account. Accept Visa, Mastercard, Discover, and American Express cards all at the same rate. Invoices are free to send and cost 2.9% + 30¢ per invoice paid online.
OTHER FEATURES
- Credit cards: accept Visa, Mastercard, Discover, and American Express payments with the free reader you can request when you sign up. Pay only 2.6% +10¢ per tap, dip, or swipe. No hidden fees.
- Record cash, gift cards, and other forms of tender
- Send receipts via email or text message directly from the payment app
- Apply discounts and issue refunds directly from your POS
- Track inventory in real time and get alerts when you’re running low
- Connect receipt printers, kitchen ticket printers, barcode scanners, cash drawers
Use the Point of Sale app with a Square Reader for contactless and chip to accept Google Pay and EMV chip cards without contact. No hidden fees, no long-term contracts and no commitments.
Access your funds in only 1 - 2 business days, or instantly when you use the new Square banking card (you order it directly from the app!).
Issue and track invoices directly from the app. Customize your invoices, set up weekly or monthly recurring invoices from your Dashboard, and let customers pay online with a credit or debit card.
Sign in from anywhere to your Square Dashboard online to view live sales data from your Android POS app. Analyze trends and use other free tools to help you improve your business.
PAYMENT INFORMATION FOR U.S.
2.6% +10¢ PER TAP, DIP, OR SWIPE. Charge $100 in a single transaction and see $97.30 in your bank account. Accept Visa, Mastercard, Discover, and American Express cards all at the same rate. Invoices are free to send and cost 2.9% + 30¢ per invoice paid online.
OTHER FEATURES
- Credit cards: accept Visa, Mastercard, Discover, and American Express payments with the free reader you can request when you sign up. Pay only 2.6% +10¢ per tap, dip, or swipe. No hidden fees.
- Record cash, gift cards, and other forms of tender
- Send receipts via email or text message directly from the payment app
- Apply discounts and issue refunds directly from your POS
- Track inventory in real time and get alerts when you’re running low
- Connect receipt printers, kitchen ticket printers, barcode scanners, cash drawers
App Store
Square Point of Sale is the free point-of-sale app that enables you to sell anywhere and in any way your customers want to buy.
Use the Point of Sale app with a Square Reader for contactless and chip to allow customers to pay touch free using payment links, QR codes, Apple Pay, and EMV chip cards.
Issue and track invoices directly from the app. Customize your invoices, set up weekly or monthly recurring invoices from your Dashboard, and let customers pay online with a credit or debit card.
Connect your Point of Sale app to a free Square Online Store to accept orders for pickup and delivery.
Funds are transferred fast—see money in your bank account in one to two business days.
Use your point-of-sale system to keep track of sales and inventory in real time, manage items and employees, and view analytics about your business.
All this with no long-term contracts or surprise fees.
SQUARE DASHBOARD
The free Square Dashboard app works in sync with the Square Point of Sale app and lets you view your live sales data, access powerful analytics and other easy tools to help you track and improve your business.
PAYMENT INFORMATION FOR U.S.
2.6% +10¢ PER TAP, DIP, OR SWIPE. Charge $100 in a single transaction and see $97.30 in your bank account. Accept Visa, Mastercard, Discover, and American Express cards all at the same rate. Invoices are free to send and cost 2.9% + 30¢ per invoice paid online.
NEXT-DAY TRANSFERS
Get your money fast. Square transfers payments into your bank account in one to two business days.
OTHER FEATURES
- Record cash, gift cards, and other forms of tender
- Customize your POS with photos, names, and variations
- Send receipts via email or text message
- Apply discounts and issue refunds
- Track inventory in real time
- Connect to a receipt printer, kitchen ticket printer, barcode scanner, and cash drawer
Use the Point of Sale app with a Square Reader for contactless and chip to allow customers to pay touch free using payment links, QR codes, Apple Pay, and EMV chip cards.
Issue and track invoices directly from the app. Customize your invoices, set up weekly or monthly recurring invoices from your Dashboard, and let customers pay online with a credit or debit card.
Connect your Point of Sale app to a free Square Online Store to accept orders for pickup and delivery.
Funds are transferred fast—see money in your bank account in one to two business days.
Use your point-of-sale system to keep track of sales and inventory in real time, manage items and employees, and view analytics about your business.
All this with no long-term contracts or surprise fees.
SQUARE DASHBOARD
The free Square Dashboard app works in sync with the Square Point of Sale app and lets you view your live sales data, access powerful analytics and other easy tools to help you track and improve your business.
PAYMENT INFORMATION FOR U.S.
2.6% +10¢ PER TAP, DIP, OR SWIPE. Charge $100 in a single transaction and see $97.30 in your bank account. Accept Visa, Mastercard, Discover, and American Express cards all at the same rate. Invoices are free to send and cost 2.9% + 30¢ per invoice paid online.
NEXT-DAY TRANSFERS
Get your money fast. Square transfers payments into your bank account in one to two business days.
OTHER FEATURES
- Record cash, gift cards, and other forms of tender
- Customize your POS with photos, names, and variations
- Send receipts via email or text message
- Apply discounts and issue refunds
- Track inventory in real time
- Connect to a receipt printer, kitchen ticket printer, barcode scanner, and cash drawer
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I love Square Point Of Sale!
Apr 12, 2018 We are artists and have been doing art shows for over 40 years. We have used several different companies to process credit cards over the years and all of them have been complicated and expensive with a lot of paperwork and monthly fees until we discovered Square! It’s so easy with no monthly fees and you can do it anywhere! We recently opened a brick and mortar gallery in Inverness, Florida and bought their Point Of Sale system with iPad. I can keep track of inventory and sales and print reports. They allowed us to buy the register system with monthly payments and set up was super easy! I am about to add employees to it because they keep track of all that too! It also automatically adds sales tax if you want. Emails have always been a problem for us...keeping track and sending them. With Square, they keep track of customers and I can send out a campaign in a few minutes with their templates! I can see at a glance which emails worked and who responded. I can work with the 80/20 rule and concentrate on the 20% of customers that are repeat buyers and buy 80% of my products. We love it!more -
An excellent app and service
Nov 10, 2017 To begin, we have been using Square for almost 4 years. Over that time we have integrated square more and more into our business. We are happy to report that this has been a great decision. The app is always being updated and keeps getting the features that we ask for. All you have to do is email or call and tell their customer service department what features you really want to see in the future. Then sure enough in a month or two the very thing you asked for is added in or has some beginning resemblance of what you had asked for. Do not be deterred by the negative reviews. Most of them are people who have decided that the review section for the app is the best wY to ask a question to the support staff. Or they may be engaged in some kind of shady business that is prohibited by square. On a different note their fees are strait forward and are completely out in the open compared to other merchant service companies. Overall I have been satisfied with the product and the support staff that make it keep working. Thanks square for making a POS that is easy and powerful. Cheers.more -
Oct 15, 2020 Good but somewhat unstable in low mobile service areas. The app seems to get lost and I can't process payments. I reboot my phone in the worst cases to resume taking payments. Sometimes just reopening the app works. I assume poor connectivity is the cause but it may also be floating in and out of 4g. With voice dripping back to 3g is no problem but with the app I'm not sure.more -
bad bad very bad worst customer service ever
Jun 24, 2020 I started using this app for side jobs and charging customers is easy and simple it the best and it’s fast but when it comes to getting your money that’s a different story coz they make it so hard and right away they deactivate your account just because they think that your transactions are high risk ok let say that the case then when that happens they put a 90 days HOLD ON YOUR MONEY and when it’s time to pay they don’t pay it and they don’t even reply to your emails not on Facebook or instagram or nothing soon as you email them they say how can we help and ask to provide your account info after that they don’t reply it’s been over 6 months that it’s says my balance is being transferred and nothing everything is wrong about this company and I’m going to sue you guys if I don’t get my money that you guys said you were going to transfer 6 months ago..I’ve been so patient with you guys but enough is enough you got one day to fix this or don’t even try after coz I’ll see you guys in courtmore -
Oct 27, 2020 Takes a long time to set up, if running a trust. So still haven't used it. But fantastic when set up. Totally worth it.more
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Oct 9, 2020 Having used a Square device for several years, it has now stopped working on all phones. Square have told me that my device is not compatible. Hmmm. Having worked for several years if I choose to use this payment system into the future I have to upgrade all three of my phones. Outrageous!! Be very careful if you choose to purchase this device, if it is not on the compatibility list it may stop working unexpectedly if they change their software. Don't expect any support to solve the problem from Square either. Disgraceful customer service and problem solving.more -
Could be good could be bad
Sep 17, 2019 I used this service and app for a personal account service. To get paid for side jobs in a way I thought was more of a convenience to my customers being able to pay with a card over cash New day and age right? I would eat the processing fee’s to make a happy customer. until my account was frozen and put under review after receiving a couple hundred dollar payment. If your using this for personal use not business make sure you mark it as “miscellaneous goods” not “miscellaneous services” or anything else because even though you set it up as an individual, personal, non business account if you get “suspended” and “under review” it says 1-2 business days it took me more like 10 to finally even get to talk to someone who told me what I should do besides send me and email or a link in our chat to fill out a form that doesn’t even work correctly i.e. uploading documents. Very aggravating and frustrating that’s for sure. Because you don’t want to take anymore payments that way Incase they close your account you don’t have to go explain to your customer why they need to pay again and provide a refund and refund receipt(that’s the easiest part, especially if they have an email address) the whole “under review”/“suspension” can be drug out by square as long as they want. Why was their no problem for the first few months? Very frustrating!more -
Oct 20, 2020 Waste of time and money. Square POS would have to be the most Frustrating App and device I've ever used!! When it disconnects the hassle trying to get it to reconnect... Forget and delete the reader, force stop the app, reset tablet, then it's connected but when it disconnects again guess what, you have to do the same sequence again to get it to connect. I don't have time to do this, and the customer doesn't have time to wait!! Think it's time to explore other options. Reader updates, stalls..more -
Oct 17, 2020 The concept is there, the app just hasn't worked for me yet. I've tried to take multiple payments & I couldn't. I read the instructions & did everything correctly. Also, many phones don't have regular headphones jacks/ports anymore. So an updated pos or adapter would've been amazing to receive payments instead of being charged to key in a debit/credit card manually.more -
Oct 21, 2020 I took my first transaction payment using my square on Oct 14 and was told I'd see that transaction into my account within 1-2 business days and it's been a week and still havent seen my transaction into my bank account. And they give zero customer support no phone number no email... very disappointed.more
- Work with your customers! Accept quick and easy payments with major credit cards through an intuitive mobile card reader
- Cash, gift cards, and more are accepted easily. Generate and send invoices on your device. Email or text receipts instantaneously
- Live inventory and product display customization. Easily handle discounts and refunds, access current sales data, and print anywhere
Reviewed by JordanW on May 1, 2018
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I love Square Point Of Sale!
Apr 12, 2018 We are artists and have been doing art shows for over 40 years. We have used several different companies to process credit cards over the years and all of them have been complicated and expensive with a lot of paperwork and monthly fees until we discovered Square! It’s so easy with no monthly fees and you can do it anywhere! We recently opened a brick and mortar gallery in Inverness, Florida and bought their Point Of Sale system with iPad. I can keep track of inventory and sales and print reports. They allowed us to buy the register system with monthly payments and set up was super easy! I am about to add employees to it because they keep track of all that too! It also automatically adds sales tax if you want. Emails have always been a problem for us...keeping track and sending them. With Square, they keep track of customers and I can send out a campaign in a few minutes with their templates! I can see at a glance which emails worked and who responded. I can work with the 80/20 rule and concentrate on the 20% of customers that are repeat buyers and buy 80% of my products. We love it!more -
An excellent app and service
Nov 10, 2017 To begin, we have been using Square for almost 4 years. Over that time we have integrated square more and more into our business. We are happy to report that this has been a great decision. The app is always being updated and keeps getting the features that we ask for. All you have to do is email or call and tell their customer service department what features you really want to see in the future. Then sure enough in a month or two the very thing you asked for is added in or has some beginning resemblance of what you had asked for. Do not be deterred by the negative reviews. Most of them are people who have decided that the review section for the app is the best wY to ask a question to the support staff. Or they may be engaged in some kind of shady business that is prohibited by square. On a different note their fees are strait forward and are completely out in the open compared to other merchant service companies. Overall I have been satisfied with the product and the support staff that make it keep working. Thanks square for making a POS that is easy and powerful. Cheers.more -
bad bad very bad worst customer service ever
Jun 24, 2020 I started using this app for side jobs and charging customers is easy and simple it the best and it’s fast but when it comes to getting your money that’s a different story coz they make it so hard and right away they deactivate your account just because they think that your transactions are high risk ok let say that the case then when that happens they put a 90 days HOLD ON YOUR MONEY and when it’s time to pay they don’t pay it and they don’t even reply to your emails not on Facebook or instagram or nothing soon as you email them they say how can we help and ask to provide your account info after that they don’t reply it’s been over 6 months that it’s says my balance is being transferred and nothing everything is wrong about this company and I’m going to sue you guys if I don’t get my money that you guys said you were going to transfer 6 months ago..I’ve been so patient with you guys but enough is enough you got one day to fix this or don’t even try after coz I’ll see you guys in courtmore -
My little business
Jun 13, 2018 Granted I just started my own little business...but square allows me to be super mobile. I can go anywhere at any time and take payments! I get my money right away and I haven’t had any issues whatsoever. They included my own card reader for free, it arrived quickly and my customers just swipe and go! I love, love, love the ability to do this! I am horrible at maths and this includes all my sales tax, discounts, gift cards for my customers instantly..it allows me to be free of being stuck in one place. For anyone running a business that needs you to go to them I highly recommend Square Point of Sale! You can’t go wrong..and I’m grateful that they don’t charge a ton of money to do it. In my little business every cent counts and other services charge way more for smaller amounts charged. With Square I always know how much it’s going to be..no hidden fees or charges. Thank you Square! You’re an amazing tool for us that are just learning to be on our own and rockin it like a boss! Which I am, my own! I couldn’t do it without you.more -
Oct 8, 2020 Highly reliable, easy to use, and I really like the reports and data automatically collected. Well received by my clients, most of whom are familiar with Square.more
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Oct 15, 2020 Good but somewhat unstable in low mobile service areas. The app seems to get lost and I can't process payments. I reboot my phone in the worst cases to resume taking payments. Sometimes just reopening the app works. I assume poor connectivity is the cause but it may also be floating in and out of 4g. With voice dripping back to 3g is no problem but with the app I'm not sure.more -
Oct 27, 2020 Takes a long time to set up, if running a trust. So still haven't used it. But fantastic when set up. Totally worth it.more -
Oct 22, 2020 This App is great except time by time it goes offline and says "Restore internet to make Paymeny" which is very frustraiting and I have to re-install it...more -
Oct 7, 2020 Never had any problems with the app, POS hardware or software. Mostly very quick even over cell network. I'm not happy about the fee increase. I see they have 10 million + downloads so they must be making money. Even if only 1 million small to medium size businesses use them. I use their payroll service as well and it's convenient. However, if I found a POS system that was cheaper and as efficient, I'd switch. My loyalty is to the convenience and lower fee schedule.more -
Oct 2, 2020 This App has been great for our club. Even if you are paying with cash or check, the app includes it in the reports. Bad points for me: we have a couple of towns that share the zip code with other towns so you do not get the correct town when adding the customer to the database. Another bummer is that the square reader is not recognized by my tablet.more
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Getting greedy
Oct 6, 2020 We use the square once or twice a year for our small non-profit. Funds used to transfer as soon as we reconnected to the internet, but now they have tacked on a fee for that. They are now charging 1.6% for immediate transfer. To save that fee we have to wait 1-2 business days for the transfer. Our sale happened on Saturday of a 3 day weekend, so now I keep having to sign on to the iPad we used (owned by one of the members). I have looked everywhere and can’t find anything that says “transfer pending” or “transfer complete.” I also don’t know if those who requested receipts got them or not. I am much less impressed than I was when I used this 4 months prior. Update: received a “response” to my review that simply cut and pasted the transfer policy, which was identical to what I paraphrased above and did not at all address my actual question/concern about receipts and notification about the status of transfers. So, basically like every other tech company - only interested in answering the questions they want to answer and not big on customer service.more -
Customer Service
Dec 11, 2018 I’ve been using Square for a very long time. In the past, all my reviews have been glowing. Not so much today. I called customer service to help with an issue with the gift cards. I did get my issue resolved, and the rep in the other end was helpful, once she understood my problem. BUT! The background noises were absolutely horrendous. At one point. I couldn’t tell if she was talking to me, or someone else was talking to me. One of the men in the background was so loud that I could tell the rep exactly what he was saying to the other customer. Not only is this VERY distracting, there is an issue of privacy. The rep told me she didn’t know how I was hearing the guy, as he was quite a distance from her. Believe me I HEARD THE GUY. There were also many other voices muddying our conversation. It just sounds very unprofessional and makes square sounds like they’re operating a “sweat shop”. Not good Square. Step up and get better headphones for your employees or put some kind of barrier between reps.more -
Good and then well, hum
Nov 7, 2017 I have several businesses and have used Square almost from their very start. As a service company Square is an awesome pay on the spot company. If you are a one man show. (Would be nice if I could give tech a receive only login, without full access.) I have just opened a glass company and decided to use Square as well. This has been rough. The POC system is great. Setting it up is easy once you learn to navigate the system. My main issue has been printing a receipt. Try to print them from email they look bad, very bad. Don’t have a lot of cash so bought a Bluetooth thermo printer and it works with everything even prints my photos but Square only supports very expensive printers from one brand. Why can’t Square print to a linked printer? Everything else can. Awesome system in every way as long as you don’t give receipts.more
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Oct 17, 2020 The concept is there, the app just hasn't worked for me yet. I've tried to take multiple payments & I couldn't. I read the instructions & did everything correctly. Also, many phones don't have regular headphones jacks/ports anymore. So an updated pos or adapter would've been amazing to receive payments instead of being charged to key in a debit/credit card manually.more -
Coronavirus manually entered CC fees
Apr 10, 2020 This app works ok, but we have definitely run into some issues with it since the stay at home restrictions. The manually entered fees are killing all the small businesses. We have to enter credit cards manually or through a square invoice and both fees are so high for us at a time when we are not getting our usual traffic. When I saw it mentioned in the Square Community I asked about it to and they said they wouldn’t lower fees, even temporarily to help the small businesses community that made them who they are. Very disappointed. Then another reason for the 2 stars is because if someone receives a digital gift card or regular gift card they can’t apply it as payment to a Square Invoice! Square, please fix that. I have people gifting gift cards then the customer can’t use them when they place an order. Help the small businesses, lower the manually entered & Square Invoice fees temporarily till the virus passes, even just the 30 cents or 1%, anything is better than nothing!more -
Privacy concern
Jan 5, 2019 You would’ve received five stars accept for the fact that you force people to enable the microphone in order to use your app. As a company I’ve had your app for years and I have manually entered every credit card number so there is been no need for the use of the microphone. When an app has access to your microphone they can with minimal effort listening to what you are saying into the microphone when the app is open, open in the background and possibly at all times. Especially in these times. You should give everyone the option to keep the microphone off until they need to use it and then give them the option to turn it off again after use. Why do you force us to accept the microphone access?!more
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Oct 9, 2020 Having used a Square device for several years, it has now stopped working on all phones. Square have told me that my device is not compatible. Hmmm. Having worked for several years if I choose to use this payment system into the future I have to upgrade all three of my phones. Outrageous!! Be very careful if you choose to purchase this device, if it is not on the compatibility list it may stop working unexpectedly if they change their software. Don't expect any support to solve the problem from Square either. Disgraceful customer service and problem solving.more -
Could be good could be bad
Sep 17, 2019 I used this service and app for a personal account service. To get paid for side jobs in a way I thought was more of a convenience to my customers being able to pay with a card over cash New day and age right? I would eat the processing fee’s to make a happy customer. until my account was frozen and put under review after receiving a couple hundred dollar payment. If your using this for personal use not business make sure you mark it as “miscellaneous goods” not “miscellaneous services” or anything else because even though you set it up as an individual, personal, non business account if you get “suspended” and “under review” it says 1-2 business days it took me more like 10 to finally even get to talk to someone who told me what I should do besides send me and email or a link in our chat to fill out a form that doesn’t even work correctly i.e. uploading documents. Very aggravating and frustrating that’s for sure. Because you don’t want to take anymore payments that way Incase they close your account you don’t have to go explain to your customer why they need to pay again and provide a refund and refund receipt(that’s the easiest part, especially if they have an email address) the whole “under review”/“suspension” can be drug out by square as long as they want. Why was their no problem for the first few months? Very frustrating!more -
Oct 20, 2020 Waste of time and money. Square POS would have to be the most Frustrating App and device I've ever used!! When it disconnects the hassle trying to get it to reconnect... Forget and delete the reader, force stop the app, reset tablet, then it's connected but when it disconnects again guess what, you have to do the same sequence again to get it to connect. I don't have time to do this, and the customer doesn't have time to wait!! Think it's time to explore other options. Reader updates, stalls..more -
Oct 21, 2020 I took my first transaction payment using my square on Oct 14 and was told I'd see that transaction into my account within 1-2 business days and it's been a week and still havent seen my transaction into my bank account. And they give zero customer support no phone number no email... very disappointed.more -
WORST CUSTOMER SERVICE
Dec 29, 2017 My account was deactivated for something that I was wrongfully accused of doing. Someone filled a dispute saying they didn’t authorize the $200 transaction (2 months after the transaction) square TOOK $200 from my bank account and closed my account (that was only my second dispute in 2 years with them and the first dispute was settled in my favor). Here we are almost 4 months later after I started using another site for my business, and finally I get an email that says “the $200 dispute was decided in your favor” I thought... well finally. Makes sense because the idiot that did the dispute lives across country but claimed they never even made the payment (like how the heck could I make a payment on behalf of you when the invoice was sent to your email) but anyway they decided in my favor... YAY I GET MY $200 back! NOPE... WRONG... SORRY NOT TODAY... square then tells me I have to wait another minimum of 90- maximum of 180 days for the money to go back in my account!!! IM SOOO P*SSED OFF!!!! So there is literally $200 sitting in a square account no longer active and I just have to wait another 100+ days! Not happening. I contacted BBB and will be posting on every social media out there. They have the WORST customer service ever. If you even get the LEAST bit aggravated on a call with them, they just hang up.. DO NOT, I REPEAT DOOOOOONOOOOOOTTTT DEAL WITH THESE PEOPLEmore
What’s Groovy
I was charged and money was taken from my account by you guys without warning for something that I can only assumed happened more than 6 years ago. It is horrible that you go about this in the manner in which you do!!! A chargeback that happened 6 years ago you take action today. Obviously we’re all small business owners and to take all my deposits without having even talked to me to discuss figuring it out. Horrible!!! This is the second time you took money from me!!! This is totally egregious act taken by your company. I have already been accessed this before. Hundreds of dollars was taken out of my account before and now your doing it again. As opposed to reaching out to me and working out the situation you take something that unbeknownst to me was a situation. I have children that I have to take care of and feed. And you have taken over $200 from my account. I’m sure that isn’t your problem but I haven’t had any chargebacks in years and this is when you decide to take from me. I was robbed then but now your robbing me again and putting me and my children in a compromising position. Thanks for the inconvenience.
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What’s Subpar
As of 10/27 1)They have my 10/23 &10/24 transactions and they will not send my deposits to me! 2)They will not answer my emails ! 3)The app will not let me sign in! 4)Having a card reader is important to my business, but evidently square doesn't care. 5)My app has been down since 10/23 with no resolution. 6) Its impossible to talk to someone by phone, because you have to have a code,but you cant get a code if you cant sign in to your app.7)They don't mind taking your $,but they hesitate with me.
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Filter Reviews
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I love Square Point Of Sale!
We are artists and have been doing art shows for over 40 years. We have used several different companies to process credit cards over the years and all of them have been complicated and expensive with a lot of paperwork and monthly fees until we discovered Square! It’s so easy with no monthly fees and you can do it anywhere! We recently opened a brick and mortar gallery in Inverness, Florida and bought their Point Of Sale system with iPad. I can keep track of inventory and sales and print reports. They allowed us to buy the register system with monthly payments and set up was super easy! I am about to add employees to it because they keep track of all that too! It also automatically adds sales tax if you want. Emails have always been a problem for us...keeping track and sending them. With Square, they keep track of customers and I can send out a campaign in a few minutes with their templates! I can see at a glance which emails worked and who responded. I can work with the 80/20 rule and concentrate on the 20% of customers that are repeat buyers and buy 80% of my products. We love it! -
An excellent app and service
To begin, we have been using Square for almost 4 years. Over that time we have integrated square more and more into our business. We are happy to report that this has been a great decision. The app is always being updated and keeps getting the features that we ask for. All you have to do is email or call and tell their customer service department what features you really want to see in the future. Then sure enough in a month or two the very thing you asked for is added in or has some beginning resemblance of what you had asked for. Do not be deterred by the negative reviews. Most of them are people who have decided that the review section for the app is the best wY to ask a question to the support staff. Or they may be engaged in some kind of shady business that is prohibited by square. On a different note their fees are strait forward and are completely out in the open compared to other merchant service companies. Overall I have been satisfied with the product and the support staff that make it keep working. Thanks square for making a POS that is easy and powerful. Cheers. -
Good but somewhat unstable in low mobile service areas. The app seems to get lost and I can't process payments. I reboot my phone in the worst cases to resume taking payments. Sometimes just reopening the app works. I assume poor connectivity is the cause but it may also be floating in and out of 4g. With voice dripping back to 3g is no problem but with the app I'm not sure.
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bad bad very bad worst customer service ever
I started using this app for side jobs and charging customers is easy and simple it the best and it’s fast but when it comes to getting your money that’s a different story coz they make it so hard and right away they deactivate your account just because they think that your transactions are high risk ok let say that the case then when that happens they put a 90 days HOLD ON YOUR MONEY and when it’s time to pay they don’t pay it and they don’t even reply to your emails not on Facebook or instagram or nothing soon as you email them they say how can we help and ask to provide your account info after that they don’t reply it’s been over 6 months that it’s says my balance is being transferred and nothing everything is wrong about this company and I’m going to sue you guys if I don’t get my money that you guys said you were going to transfer 6 months ago..I’ve been so patient with you guys but enough is enough you got one day to fix this or don’t even try after coz I’ll see you guys in court -
Takes a long time to set up, if running a trust. So still haven't used it. But fantastic when set up. Totally worth it.
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My little business
Granted I just started my own little business...but square allows me to be super mobile. I can go anywhere at any time and take payments! I get my money right away and I haven’t had any issues whatsoever. They included my own card reader for free, it arrived quickly and my customers just swipe and go! I love, love, love the ability to do this! I am horrible at maths and this includes all my sales tax, discounts, gift cards for my customers instantly..it allows me to be free of being stuck in one place. For anyone running a business that needs you to go to them I highly recommend Square Point of Sale! You can’t go wrong..and I’m grateful that they don’t charge a ton of money to do it. In my little business every cent counts and other services charge way more for smaller amounts charged. With Square I always know how much it’s going to be..no hidden fees or charges. Thank you Square! You’re an amazing tool for us that are just learning to be on our own and rockin it like a boss! Which I am, my own! I couldn’t do it without you. -
Highly reliable, easy to use, and I really like the reports and data automatically collected. Well received by my clients, most of whom are familiar with Square.
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If I Was Able To Give Zero Stars..... I would
I personally feel like square is a scam. I was told my bank account verification would take up to 4 days to be verified. I’m On the 6th day now and I still have no access to my hundreds that my customers has paid me. And the only thing they keep telling me is another 24 hours. On top of the approval for the verification after its approved I have to wait another two days for the funds to transfer into my account. So many companies that operate today are on a instant transfer/deposit basis with a small fee. I’m absolutely fine with that but when you charge me 15% plus an additional fee when customers pay with their cards and can’t instantly or even within at least 24/48 have my cash deposited into my account that makes me worry a bit. This has completely slowed down my business and I’m in the beginning phases of launching. And to have already let my customers down because of the lack on squares behalf makes me so frustrated. I only wanted to use the services for the invoicing part allowing my customers to pay through the link that I was able to send out to customers. That part is so convenient and I loved it but how they handle your cash AFTER it’s received in. Scares me and I don’t do scammers. There’s too many hackers and scams happening today and to have someone hold YOUR funds captive with no explanation is bizarre. Square I’m giving you zero stars ☆ ☆ ☆ ☆ ☆ Would not recommend -
Had square for years, works 100% perfect. Great app. You must be slow in the head if you still use the old machines. I"m saving fortunes compared to what i used to pay. No Contract.
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This App is great except time by time it goes offline and says "Restore internet to make Paymeny" which is very frustraiting and I have to re-install it...
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Square
Quick and efficient and easy to use -
My opinion
The square is a smooth and reliable system. I’m very happy to be doing business with it. -
Yvfw
Square has worked great for us It has let us expand out of our brick and mortar -
I love it for my small salon business!
I love it for my small salon. It is just me currently and and using square makes checkouts quick and easy with out breaking my bank. (I couldn’t see my words while typing this however thanks google play store) -
Review
A bit confusing but overall a good one -
Losing tips
The only bummer, which is very unfortunate, is that the fee is calculated from the total including the tip. If the fee was just calculated from the total, before the tip, that would make running a small business way better financially. Over a months worth of tips it’s sad to see how much goes to square from my hard work. My clients know cash tips are accepted and preferred, but not everyone carries cash. -
Work in progress
Working with the square is challenging learning how to use it, but it’s very business professional. -
Asha Patel lox
Best thing that happened to my business taking payments via square. Class act all the way -
Email auto
Some customers do not like their receipt auto emailed -
We’ve Been Together For A While Now...
Ive been with square for about 5 or more years and we are still together . Relationships last when it consists of honesty, loyalty and respect...even in unfavorable situations and healthy communication skills. Ive spoken to a rep maybe twice...but communication is reliable through emails. Thank you square for being a good partner (place heart here)
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I love Square Point Of Sale!
We are artists and have been doing art shows for over 40 years. We have used several different companies to process credit cards over the years and all of them have been complicated and expensive with a lot of paperwork and monthly fees until we discovered Square! It’s so easy with no monthly fees and you can do it anywhere! We recently opened a brick and mortar gallery in Inverness, Florida and bought their Point Of Sale system with iPad. I can keep track of inventory and sales and print reports. They allowed us to buy the register system with monthly payments and set up was super easy! I am about to add employees to it because they keep track of all that too! It also automatically adds sales tax if you want. Emails have always been a problem for us...keeping track and sending them. With Square, they keep track of customers and I can send out a campaign in a few minutes with their templates! I can see at a glance which emails worked and who responded. I can work with the 80/20 rule and concentrate on the 20% of customers that are repeat buyers and buy 80% of my products. We love it! -
An excellent app and service
To begin, we have been using Square for almost 4 years. Over that time we have integrated square more and more into our business. We are happy to report that this has been a great decision. The app is always being updated and keeps getting the features that we ask for. All you have to do is email or call and tell their customer service department what features you really want to see in the future. Then sure enough in a month or two the very thing you asked for is added in or has some beginning resemblance of what you had asked for. Do not be deterred by the negative reviews. Most of them are people who have decided that the review section for the app is the best wY to ask a question to the support staff. Or they may be engaged in some kind of shady business that is prohibited by square. On a different note their fees are strait forward and are completely out in the open compared to other merchant service companies. Overall I have been satisfied with the product and the support staff that make it keep working. Thanks square for making a POS that is easy and powerful. Cheers. -
bad bad very bad worst customer service ever
I started using this app for side jobs and charging customers is easy and simple it the best and it’s fast but when it comes to getting your money that’s a different story coz they make it so hard and right away they deactivate your account just because they think that your transactions are high risk ok let say that the case then when that happens they put a 90 days HOLD ON YOUR MONEY and when it’s time to pay they don’t pay it and they don’t even reply to your emails not on Facebook or instagram or nothing soon as you email them they say how can we help and ask to provide your account info after that they don’t reply it’s been over 6 months that it’s says my balance is being transferred and nothing everything is wrong about this company and I’m going to sue you guys if I don’t get my money that you guys said you were going to transfer 6 months ago..I’ve been so patient with you guys but enough is enough you got one day to fix this or don’t even try after coz I’ll see you guys in court -
My little business
Granted I just started my own little business...but square allows me to be super mobile. I can go anywhere at any time and take payments! I get my money right away and I haven’t had any issues whatsoever. They included my own card reader for free, it arrived quickly and my customers just swipe and go! I love, love, love the ability to do this! I am horrible at maths and this includes all my sales tax, discounts, gift cards for my customers instantly..it allows me to be free of being stuck in one place. For anyone running a business that needs you to go to them I highly recommend Square Point of Sale! You can’t go wrong..and I’m grateful that they don’t charge a ton of money to do it. In my little business every cent counts and other services charge way more for smaller amounts charged. With Square I always know how much it’s going to be..no hidden fees or charges. Thank you Square! You’re an amazing tool for us that are just learning to be on our own and rockin it like a boss! Which I am, my own! I couldn’t do it without you. -
Highly reliable, easy to use, and I really like the reports and data automatically collected. Well received by my clients, most of whom are familiar with Square.
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If I Was Able To Give Zero Stars..... I would
I personally feel like square is a scam. I was told my bank account verification would take up to 4 days to be verified. I’m On the 6th day now and I still have no access to my hundreds that my customers has paid me. And the only thing they keep telling me is another 24 hours. On top of the approval for the verification after its approved I have to wait another two days for the funds to transfer into my account. So many companies that operate today are on a instant transfer/deposit basis with a small fee. I’m absolutely fine with that but when you charge me 15% plus an additional fee when customers pay with their cards and can’t instantly or even within at least 24/48 have my cash deposited into my account that makes me worry a bit. This has completely slowed down my business and I’m in the beginning phases of launching. And to have already let my customers down because of the lack on squares behalf makes me so frustrated. I only wanted to use the services for the invoicing part allowing my customers to pay through the link that I was able to send out to customers. That part is so convenient and I loved it but how they handle your cash AFTER it’s received in. Scares me and I don’t do scammers. There’s too many hackers and scams happening today and to have someone hold YOUR funds captive with no explanation is bizarre. Square I’m giving you zero stars ☆ ☆ ☆ ☆ ☆ Would not recommend -
Had square for years, works 100% perfect. Great app. You must be slow in the head if you still use the old machines. I"m saving fortunes compared to what i used to pay. No Contract.
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Invoice balance issues
I use square a lot and it’s great, but hopefully this message will reach the developers. I’m having an issue. When I send an invoice the customer is only able to pay the deposit amount and nothing more. I believe the customer should be able to pay whatever amount they choose as long as it exceeds the deposit amount, or fully pay the invoice in one transaction if they choose to. Furthermore if I make a change or additional line item after the deposit has been paid, the customer can only pay the new deposit and not just the full balance, causing them to have to make two separate transactions in order to complete the full payment. This has caused major confusion to my customers, and it’s becoming easier for me to just send two separate invoices for deposit/balance payments. Very frustrating and not intuitive to my customers. -
Exactly what I needed. Expanded my capabilities as an entrepreneur and fair pricing with free equipment for swiping cards.
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Fantastic app, Square POS was something we stumbled into completely by accident whilst trying to find a quick solution to accept credit card payments while we waited for the banks to approve our merchant facility. As it turned out, we found square to be a cheaper and simpler solution for our small business and cancelled our merchant facility. Subsequently, we discovered square POS which, combined with the payment gateway, now runs our entire business. Great system, easy to use, 5 stars👍
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Good but somewhat unstable in low mobile service areas. The app seems to get lost and I can't process payments. I reboot my phone in the worst cases to resume taking payments. Sometimes just reopening the app works. I assume poor connectivity is the cause but it may also be floating in and out of 4g. With voice dripping back to 3g is no problem but with the app I'm not sure.
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Takes a long time to set up, if running a trust. So still haven't used it. But fantastic when set up. Totally worth it.
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This App is great except time by time it goes offline and says "Restore internet to make Paymeny" which is very frustraiting and I have to re-install it...
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Never had any problems with the app, POS hardware or software. Mostly very quick even over cell network. I'm not happy about the fee increase. I see they have 10 million + downloads so they must be making money. Even if only 1 million small to medium size businesses use them. I use their payroll service as well and it's convenient. However, if I found a POS system that was cheaper and as efficient, I'd switch. My loyalty is to the convenience and lower fee schedule.
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This App has been great for our club. Even if you are paying with cash or check, the app includes it in the reports. Bad points for me: we have a couple of towns that share the zip code with other towns so you do not get the correct town when adding the customer to the database. Another bummer is that the square reader is not recognized by my tablet.
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Overall very easy to deal with receiving payment. Be sure that you're not going to need to change the due date in the case of receiving multiple deposits on the same invoice. I've run into difficulties with that which is the reason for my four-star rating. I'm sure there's a way to work with that but it isn't made very clear.
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Favorite Payment Service except ...
I love Square and it's products and have used their services for more than five years. I've processed hundreds of thousands of dollars without a single charge back from our guests. We follow all their policies and even pay higher rates for our guests convenience - Guests can pay online and always enjoy their stay more without the usual payment stress on arrival/departure. We just received an unwarranted charge-back from a dramatic old LA actress - their American Express will not pay our non-refundable charge which was accepted and signed for by their cardholder. Square will not cover it or even part of it, because they only protect a single charged amount of less than $250 once a month. This is sooo short-sided. We will no longer accept American Express Cards of course, and we will regrettably have to switch to Stripe for online purchasing. -
Overall great but could use these features
I have a small business and overall I am very happy with the simplicity of Square. One feature I would love to see added is the ability to add a customer to a sale after I have done another transaction. I know they keep the option open at the “All Done” screen, but sometimes I have to exit before I can add customer information. I would love to be able to add customers to the sale at the end of the day to save time. Adding customers and seeing the analytics is one of the most important features for me. Another feature I would love is the ability to edit the date for a transaction. When I get cash I don’t always remember to add it in the app. A day or two later I go to add it and it counts for sales the same day. -
good for payment but not very user friendly
got a square to have a back up payment at work since i work at a cash only business. it took. little bit to understand how to categorize items in a way that i can easily access them. the categories option really isn’t really something o understand the point of. i had to fudge around a bit with the items setting to get it to a place that works well for me and i can quickly access for customers. my main two frustrations is that i cannot customize anything. i can not get rid of “redeem rewards” even though i have no need for it, and i cannot get rid of “gift cards”. right now, this isn’t something i wanna have. but i think most of all, i can’t place the items in the order that i want; it has to be alphabetical which is nice for some businesses, but it doesn’t work for me. i would like to arrange the items in a different way. i wouldn’t even be so upset about the redeem rewards and the gift card options if i could rearrange the items bc i could just put the two at the bottom of the list so they’re not sitting on top. aside from that, a good, cheap tool to have on hand to collect payment. -
Good app mostly
I like the app but square is missing some key features. Tell me why the cash drawer opens when you want to end the drawer but doesn’t open when you go to start the drawer, how does that make sense? Also, why can’t you finally implement a feature so employees can see tips without having access to daily sales information? It’s clear that the folks at square don’t really get how a bar/restaurant really works. Every update is about the lame marketing and loyalty program which I’m quite certain most users don’t care about. Now I’ll say the app is pretty bulletproof but I just don’t feel that square listens to bar owners needs but the customer service people I’ve spoken to have been very pleasant and helpful.
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Getting greedy
We use the square once or twice a year for our small non-profit. Funds used to transfer as soon as we reconnected to the internet, but now they have tacked on a fee for that. They are now charging 1.6% for immediate transfer. To save that fee we have to wait 1-2 business days for the transfer. Our sale happened on Saturday of a 3 day weekend, so now I keep having to sign on to the iPad we used (owned by one of the members). I have looked everywhere and can’t find anything that says “transfer pending” or “transfer complete.” I also don’t know if those who requested receipts got them or not. I am much less impressed than I was when I used this 4 months prior. Update: received a “response” to my review that simply cut and pasted the transfer policy, which was identical to what I paraphrased above and did not at all address my actual question/concern about receipts and notification about the status of transfers. So, basically like every other tech company - only interested in answering the questions they want to answer and not big on customer service. -
Customer Service
I’ve been using Square for a very long time. In the past, all my reviews have been glowing. Not so much today. I called customer service to help with an issue with the gift cards. I did get my issue resolved, and the rep in the other end was helpful, once she understood my problem. BUT! The background noises were absolutely horrendous. At one point. I couldn’t tell if she was talking to me, or someone else was talking to me. One of the men in the background was so loud that I could tell the rep exactly what he was saying to the other customer. Not only is this VERY distracting, there is an issue of privacy. The rep told me she didn’t know how I was hearing the guy, as he was quite a distance from her. Believe me I HEARD THE GUY. There were also many other voices muddying our conversation. It just sounds very unprofessional and makes square sounds like they’re operating a “sweat shop”. Not good Square. Step up and get better headphones for your employees or put some kind of barrier between reps. -
Good and then well, hum
I have several businesses and have used Square almost from their very start. As a service company Square is an awesome pay on the spot company. If you are a one man show. (Would be nice if I could give tech a receive only login, without full access.) I have just opened a glass company and decided to use Square as well. This has been rough. The POC system is great. Setting it up is easy once you learn to navigate the system. My main issue has been printing a receipt. Try to print them from email they look bad, very bad. Don’t have a lot of cash so bought a Bluetooth thermo printer and it works with everything even prints my photos but Square only supports very expensive printers from one brand. Why can’t Square print to a linked printer? Everything else can. Awesome system in every way as long as you don’t give receipts.
Filter Reviews
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Having used a Square device for several years, it has now stopped working on all phones. Square have told me that my device is not compatible. Hmmm. Having worked for several years if I choose to use this payment system into the future I have to upgrade all three of my phones. Outrageous!! Be very careful if you choose to purchase this device, if it is not on the compatibility list it may stop working unexpectedly if they change their software. Don't expect any support to solve the problem from Square either. Disgraceful customer service and problem solving.
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Could be good could be bad
I used this service and app for a personal account service. To get paid for side jobs in a way I thought was more of a convenience to my customers being able to pay with a card over cash New day and age right? I would eat the processing fee’s to make a happy customer. until my account was frozen and put under review after receiving a couple hundred dollar payment. If your using this for personal use not business make sure you mark it as “miscellaneous goods” not “miscellaneous services” or anything else because even though you set it up as an individual, personal, non business account if you get “suspended” and “under review” it says 1-2 business days it took me more like 10 to finally even get to talk to someone who told me what I should do besides send me and email or a link in our chat to fill out a form that doesn’t even work correctly i.e. uploading documents. Very aggravating and frustrating that’s for sure. Because you don’t want to take anymore payments that way Incase they close your account you don’t have to go explain to your customer why they need to pay again and provide a refund and refund receipt(that’s the easiest part, especially if they have an email address) the whole “under review”/“suspension” can be drug out by square as long as they want. Why was their no problem for the first few months? Very frustrating! -
Waste of time and money. Square POS would have to be the most Frustrating App and device I've ever used!! When it disconnects the hassle trying to get it to reconnect... Forget and delete the reader, force stop the app, reset tablet, then it's connected but when it disconnects again guess what, you have to do the same sequence again to get it to connect. I don't have time to do this, and the customer doesn't have time to wait!! Think it's time to explore other options. Reader updates, stalls..
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The concept is there, the app just hasn't worked for me yet. I've tried to take multiple payments & I couldn't. I read the instructions & did everything correctly. Also, many phones don't have regular headphones jacks/ports anymore. So an updated pos or adapter would've been amazing to receive payments instead of being charged to key in a debit/credit card manually.
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I took my first transaction payment using my square on Oct 14 and was told I'd see that transaction into my account within 1-2 business days and it's been a week and still havent seen my transaction into my bank account. And they give zero customer support no phone number no email... very disappointed.
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WORST CUSTOMER SERVICE
My account was deactivated for something that I was wrongfully accused of doing. Someone filled a dispute saying they didn’t authorize the $200 transaction (2 months after the transaction) square TOOK $200 from my bank account and closed my account (that was only my second dispute in 2 years with them and the first dispute was settled in my favor). Here we are almost 4 months later after I started using another site for my business, and finally I get an email that says “the $200 dispute was decided in your favor” I thought... well finally. Makes sense because the idiot that did the dispute lives across country but claimed they never even made the payment (like how the heck could I make a payment on behalf of you when the invoice was sent to your email) but anyway they decided in my favor... YAY I GET MY $200 back! NOPE... WRONG... SORRY NOT TODAY... square then tells me I have to wait another minimum of 90- maximum of 180 days for the money to go back in my account!!! IM SOOO P*SSED OFF!!!! So there is literally $200 sitting in a square account no longer active and I just have to wait another 100+ days! Not happening. I contacted BBB and will be posting on every social media out there. They have the WORST customer service ever. If you even get the LEAST bit aggravated on a call with them, they just hang up.. DO NOT, I REPEAT DOOOOOONOOOOOOTTTT DEAL WITH THESE PEOPLE -
Worked for 2yrs no issue, for some reason today (when I went to take a contactless payment) it just gave up. It connects, the lights light up, doesn't do apple pay now. (I'm using note 9 with android Q/ latest square pos app)
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Very disappointed
You deactivated my account saying it was suspicious activity on it the same day I opened it. I had ONE customer who swiped her card a couple times because square declined it for the whole amount..therfore she swiped for multiple small amounts to add up to the amount charged for the services. I believe this may have been the reason for the “suspicion alert” but no one called to speak with me on it, just instantly asked for documents that I don’t have on a “new” business! So because I didn’t have a tax ID, (however, I sent you guys my tax return instead, which obviously wasn’t good enough) you guys closed my acct, and either forced me to wait 120 days for my payment, or hassle my customer to refund her card and her bring me cash instead! It was very inconvenient to me and my customer, and it makes me look very unprofessional when I’m trying to build clientele! Because of this, I’m still yet to have received my payment Ive earned, from my services provided ! Also, you guys do not accept phone calls regarding issues like this, so instead of speaking directly to a live person to gain better understanding, it’s jusy a wait time hoping that you guys understand what actually happens, with results that are non negotiable, rather the service provider accepts it or not. Horrible experience and do not recommend this system to NOBODY!!! -
Quick and Easy but...
This app is great for transactions and selecting your products, but it lacks a few things. 1. The customer list is not available if you are not connected to the internet. You can still take payments but it records them as payment by “Square Customer” and does not attach their payment to the customer information. This is a problem when you import your transactions into another program like quickbooks. 2. When you download transactions to quickbooks the product information does not come through, only the category information. 3. It does not automatically reconnect to my iPhone personal hotspot when I use that as my internet connection. I have to go into settings and turn off WiFi and turn it back on several times. If they would just put the customer list on the device like they do the product list, it would be much better. Seems like a simple fix but for whatever reason they have not done it even though suggested many months ago. 4. There are also no normal transaction numbers. Instead of a regular number for each transaction it gives a long string is letters and numbers mixed with capital and lower case letters. A normal consecutive numbering system would be much nicer for accounting and for the customer. -
Was working great until today I went to do a debit transaction with one of my customers and now it won't sync to my Bluetooth says that theirs a pairing issue. I have factory reset my tablet twice, and in installed and really installed the app multiple times and still having no luck 😠
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Don’t trust square!!!
Do not trust them with your money I have had over a 1,000 dollars in my account then all of a sudden they don’t let me have access to my account I can’t even touch the money and there holding my hard earned money and giving me the run around saying I’m going to be able to use my money in 24-48 hours and it’s been over a week. When you call or message they give you the run around and lie to you making excuses! DO NOT TRUST THEM! They steal your money and don’t help!!!! -
Nonexistent customer service and awful service for new small business owners
I’m a small business owner who does therapy virtually and Square has been awful in their support and now I’ve learned the hard and time consuming way that I should’ve just went with a proper credit card service provider. Square has cancelled my account without contacting me to get further information and didn’t provide much detail in why they’ve “permanently” deactivated my account. Now I have to refund my client and contact them (once again) to start this whole payment process over. It’s a good thing my client is cool because if they wanted to they could just not answer my calls and get out of paying the $1,400 they owe. Don’t even bother trying to call Square (like you’d want to if some entity is messing with your money) because they don’t allow you to speak to an agent. Thanks so much, Square! -
Worthless 100%
So i tried to be their customer, i lasted 4 hours, i called 7 times for help setting it up, got 7 people who spoke spanish and broken english, some hag hung up on me, rude customer service and my problem never got resolved, it was easier to delete their trash! Call their customer service before you decide to waste your time, you will see what i mean, this is the dumbest group of people i have ever dealt with! -
Terrible, go with any other company
Very disorganized and non existent customer service. I dont even know where to start, and do not have time for this, but they do not solve the issues, give you the run around every time you call, and never get back to you although they say they would. Taking my business elsewhere. -
App Store fault
Why does AppStore let such a bad app to be on people’s pocket??? I want to talk to costumer service and they don’t have , I need to fix problems and nobody can help from square team. I will never do business with such a poor wire transfer -
Horrible
Keeps going down and no support on weekends for bars.. -
Square is not for small business
Sure every business is different. Im sure square wants to make using their service easy for everyone but when you do it’s going to be abused by illegal activity and fraudulent business. Square processed my 9,800 payment from a Roofing customer. Square has no concerns with helping businesses grow... one one hand claim it’s a platform for small business the in the other hand hold back a payment that could easily break a small business!? -
On line help?
Pretty much on our own figuring out the app -
No costumer service
I have used this app for over 10 years and my account was deactivated with no explanation. I called and you can’t get a hold of a person just an automated system that said I should have received an email, which I didn’t. I have no information and no way to get any. -
Use anything else
I currently have 7,000 dollars on hold for no reason. I have a completely clean record with my bank and with square. They’ve had my account on hold for a whole month and was never notified on my account being placed on a hold. I’ve been using square for about a year now but will definitely take my business elsewhere.
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The concept is there, the app just hasn't worked for me yet. I've tried to take multiple payments & I couldn't. I read the instructions & did everything correctly. Also, many phones don't have regular headphones jacks/ports anymore. So an updated pos or adapter would've been amazing to receive payments instead of being charged to key in a debit/credit card manually.
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Coronavirus manually entered CC fees
This app works ok, but we have definitely run into some issues with it since the stay at home restrictions. The manually entered fees are killing all the small businesses. We have to enter credit cards manually or through a square invoice and both fees are so high for us at a time when we are not getting our usual traffic. When I saw it mentioned in the Square Community I asked about it to and they said they wouldn’t lower fees, even temporarily to help the small businesses community that made them who they are. Very disappointed. Then another reason for the 2 stars is because if someone receives a digital gift card or regular gift card they can’t apply it as payment to a Square Invoice! Square, please fix that. I have people gifting gift cards then the customer can’t use them when they place an order. Help the small businesses, lower the manually entered & Square Invoice fees temporarily till the virus passes, even just the 30 cents or 1%, anything is better than nothing! -
Privacy concern
You would’ve received five stars accept for the fact that you force people to enable the microphone in order to use your app. As a company I’ve had your app for years and I have manually entered every credit card number so there is been no need for the use of the microphone. When an app has access to your microphone they can with minimal effort listening to what you are saying into the microphone when the app is open, open in the background and possibly at all times. Especially in these times. You should give everyone the option to keep the microphone off until they need to use it and then give them the option to turn it off again after use. Why do you force us to accept the microphone access?!
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Having used a Square device for several years, it has now stopped working on all phones. Square have told me that my device is not compatible. Hmmm. Having worked for several years if I choose to use this payment system into the future I have to upgrade all three of my phones. Outrageous!! Be very careful if you choose to purchase this device, if it is not on the compatibility list it may stop working unexpectedly if they change their software. Don't expect any support to solve the problem from Square either. Disgraceful customer service and problem solving.
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Could be good could be bad
I used this service and app for a personal account service. To get paid for side jobs in a way I thought was more of a convenience to my customers being able to pay with a card over cash New day and age right? I would eat the processing fee’s to make a happy customer. until my account was frozen and put under review after receiving a couple hundred dollar payment. If your using this for personal use not business make sure you mark it as “miscellaneous goods” not “miscellaneous services” or anything else because even though you set it up as an individual, personal, non business account if you get “suspended” and “under review” it says 1-2 business days it took me more like 10 to finally even get to talk to someone who told me what I should do besides send me and email or a link in our chat to fill out a form that doesn’t even work correctly i.e. uploading documents. Very aggravating and frustrating that’s for sure. Because you don’t want to take anymore payments that way Incase they close your account you don’t have to go explain to your customer why they need to pay again and provide a refund and refund receipt(that’s the easiest part, especially if they have an email address) the whole “under review”/“suspension” can be drug out by square as long as they want. Why was their no problem for the first few months? Very frustrating! -
Waste of time and money. Square POS would have to be the most Frustrating App and device I've ever used!! When it disconnects the hassle trying to get it to reconnect... Forget and delete the reader, force stop the app, reset tablet, then it's connected but when it disconnects again guess what, you have to do the same sequence again to get it to connect. I don't have time to do this, and the customer doesn't have time to wait!! Think it's time to explore other options. Reader updates, stalls..
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I took my first transaction payment using my square on Oct 14 and was told I'd see that transaction into my account within 1-2 business days and it's been a week and still havent seen my transaction into my bank account. And they give zero customer support no phone number no email... very disappointed.
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WORST CUSTOMER SERVICE
My account was deactivated for something that I was wrongfully accused of doing. Someone filled a dispute saying they didn’t authorize the $200 transaction (2 months after the transaction) square TOOK $200 from my bank account and closed my account (that was only my second dispute in 2 years with them and the first dispute was settled in my favor). Here we are almost 4 months later after I started using another site for my business, and finally I get an email that says “the $200 dispute was decided in your favor” I thought... well finally. Makes sense because the idiot that did the dispute lives across country but claimed they never even made the payment (like how the heck could I make a payment on behalf of you when the invoice was sent to your email) but anyway they decided in my favor... YAY I GET MY $200 back! NOPE... WRONG... SORRY NOT TODAY... square then tells me I have to wait another minimum of 90- maximum of 180 days for the money to go back in my account!!! IM SOOO P*SSED OFF!!!! So there is literally $200 sitting in a square account no longer active and I just have to wait another 100+ days! Not happening. I contacted BBB and will be posting on every social media out there. They have the WORST customer service ever. If you even get the LEAST bit aggravated on a call with them, they just hang up.. DO NOT, I REPEAT DOOOOOONOOOOOOTTTT DEAL WITH THESE PEOPLE -
Worked for 2yrs no issue, for some reason today (when I went to take a contactless payment) it just gave up. It connects, the lights light up, doesn't do apple pay now. (I'm using note 9 with android Q/ latest square pos app)
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Very disappointed
You deactivated my account saying it was suspicious activity on it the same day I opened it. I had ONE customer who swiped her card a couple times because square declined it for the whole amount..therfore she swiped for multiple small amounts to add up to the amount charged for the services. I believe this may have been the reason for the “suspicion alert” but no one called to speak with me on it, just instantly asked for documents that I don’t have on a “new” business! So because I didn’t have a tax ID, (however, I sent you guys my tax return instead, which obviously wasn’t good enough) you guys closed my acct, and either forced me to wait 120 days for my payment, or hassle my customer to refund her card and her bring me cash instead! It was very inconvenient to me and my customer, and it makes me look very unprofessional when I’m trying to build clientele! Because of this, I’m still yet to have received my payment Ive earned, from my services provided ! Also, you guys do not accept phone calls regarding issues like this, so instead of speaking directly to a live person to gain better understanding, it’s jusy a wait time hoping that you guys understand what actually happens, with results that are non negotiable, rather the service provider accepts it or not. Horrible experience and do not recommend this system to NOBODY!!! -
Quick and Easy but...
This app is great for transactions and selecting your products, but it lacks a few things. 1. The customer list is not available if you are not connected to the internet. You can still take payments but it records them as payment by “Square Customer” and does not attach their payment to the customer information. This is a problem when you import your transactions into another program like quickbooks. 2. When you download transactions to quickbooks the product information does not come through, only the category information. 3. It does not automatically reconnect to my iPhone personal hotspot when I use that as my internet connection. I have to go into settings and turn off WiFi and turn it back on several times. If they would just put the customer list on the device like they do the product list, it would be much better. Seems like a simple fix but for whatever reason they have not done it even though suggested many months ago. 4. There are also no normal transaction numbers. Instead of a regular number for each transaction it gives a long string is letters and numbers mixed with capital and lower case letters. A normal consecutive numbering system would be much nicer for accounting and for the customer. -
Was working great until today I went to do a debit transaction with one of my customers and now it won't sync to my Bluetooth says that theirs a pairing issue. I have factory reset my tablet twice, and in installed and really installed the app multiple times and still having no luck 😠
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Eh...I signed up because they advertised the free card reader but its only for iOS or phones with headphone jacks. I have a note 10 so there are no options for me. A complete waste of time.
- Work with your customers! Accept quick and easy payments with major credit cards through an intuitive mobile card reader
- Cash, gift cards, and more are accepted easily. Generate and send invoices on your device. Email or text receipts instantaneously
- Live inventory and product display customization. Easily handle discounts and refunds, access current sales data, and print anywhere
Reviewed by JordanW on May 1, 2018
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