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Spirit Airlines

Spirit Airlines

Spirit Airlines Inc.

Book Flights & Manage All Your Trips

4.8 Ratings 348K+ Reviews 1M+ Downloads

Ratings & Reviews

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  • A Few Things To Improve Accessibility for People Who Are Blind/Visually Impaired Aug 4, 2020

    By Julia Stockburger
    Hello, I am totally blind, and just downloaded Spirit a few minutes ago. I found upon signing up for an account, almost all parts of the process are somewhat inaccessible. The “Sign in” and “Create an account” buttons, as well as everything else in the app, are labeled just fine, but here’s what could be fixed: The text fields after the statement “Please enter your name as it appears on your government ID” should be labeled “First name,” “Last name,” and “Email.” The field to enter your password (which my iPhone’s screen reader, VoiceOver, reads as “Secure text field”) should be labeled “Password.” The button to show/hide password should also be labeled, as well as the button to go back at the top of the sign-up menu. The areas to enter your birthday and country, although my screen reader handled the pop-ups beautifully, should be labeled accordingly. Finally, after you are in the main app after creating an account, the button at the top of the home screen that takes you to a menu where you can view/edit your profile should be labeled “My account” or something similar. Thank you for taking the time to read this, and hope these issues can be resolved soon.
  • Sep 18, 2021

    By karen pannella
    I have had all good experiences on Spirit Airlines. They have been efficient. handled my baggage easily and courteous. my ex husband is a disabled veteran and they went all out to give him a great experience.
  • Great Airline but seats, hmmm Jul 26, 2021

    By BoSox Bill
    Recently flew Spirit on a nonstop from Myrtle Beach to Boston. Everything was perfect EXCEPT the seating. Flight crew was marvelous, the aircraft was sparkling clean and the flight was smooth as could be. Got in we’ll ahead of schedule. So 5 stars on all of that. But then you sit down. Can’t move the seat at all. Can’t cross your legs. Items stowed under the seat from the passenger behind me were bumping my foot. Fold down tray for any use was really so small it could hardly hold anything. Just waaay too tight! I know, Spirit might say well we offer seats with more leg room so what’s the big deal? Yes, they offer those extra leg room seats but at an extra premium price. C’mon Spirit, do better please! Sacrifice one row, give everyone an extra couple of inches of space and charge a couple extra dollars to each passenger instead of gouging someone to be even halfway comfortable. Thanks for entertaining such a proposal. I’m sure I’m not the only one who has ever expressed this desire for a more comfortable flight experience.
  • No idea why the flight was canceled on Christmas day! Merry Christmas!! Dec 26, 2020

    By fltcrw
    My son received an email stating that his flight has been canceled on Christmas Day, with no reason why… He has gone out of his way to have a test done and have Christmas with me for the first time in my home since he was 18… So much looking forward to having him home for Christmas! With no help from spirit, He had to rebook it himself for the next day for the same time of departure. They did not rollover!!! Then they lost the reservation for the paid bags for the flight over; he had to fight to get that re-addressed, they put it on his return flight. Thank God he had a return flight because we would’ve lost the money on the paid bags that were paid for and checked in for the flight over!! Yes we are very fortunate that spirit is still alive and therefore available for the vacation travelers… However they don’t make it easy to help you out when they’ve made the changes that they really should help you out with! Want to love you Spirit....but.....
  • Sep 11, 2021

    By Aza Quinn
    Honestly people say so much about spirit airline but it is a pretty good experience. If you need a cheap flight, this is it. Just try to take only a personal item because the carryons are most of the price.
  • Budget travel experience Mar 10, 2021

    By hexaferrum
    When I think about budget travel experience, one way or another means expending anyways. Airline savings transfers to hotel, car rental, car rental overhead charges undisclosed until reaching the rental counter, and wait, that is another story; flying with Spirit means that it will keep your informed about changes. They have several ways to contact them. Inflight experience is smooth as flying without air turbulence, sometimes is funny when flight attendants break the ice with their spiced up jokes and activities. Using the app helped to get boarding passes, add them to the wallet, and receive a relief when the automated email confirmation messes up your other passengers names assuming the buyer's last name defaults the others, which is an opportunity. Thanks.
  • Sep 12, 2021

    By Tracy Owen
    I had absolutely no issues or problems flying Spirit airlines. It was a very comfortable flight and the crew was extremely friendly! Will definitely fly with them again!!
  • I’m grateful Apr 27, 2020

    By Luis Andres Guanipa
    I had a terrible accident that almost ended with my life, I fell from a building. I lost my teeth, broke my face, hip, spine, hand, femur it was really bad. Thanks god I survived, and thanks to spirit My family was able to fly here from Miami every 2 weeks to see me and take care of me I was when I left the hospital and I learned how to walk thanks to spirit I was able to fly to Phoenix to see a cheaper dentist from New Orleans every Month. We are immigrants from Venezuela and I think if we didn’t know spirit we wouldn’t be able to be together when we needed it the most. It literally changed my life. We couldn’t afford those crazy expensive flights, I’m grateful for you guys now I’m a member of 9 fare and I have the credit card and I love it
  • Sep 11, 2021

    By Anny Mouse
    quick and cost efficient, flexible planning, many opportunities to upgrade from the time of booking until departure of flights.
  • App Mar 28, 2020

    By Scol151
    The app needs a serious overhaul!! Whatever a customer sees in the app should be honored. It isn’t the customers fault that Spirit cannot manage their app properly. Customer information should always follow a booking. I have to add my KTN on every “check-in”. I never had to complete this before. Most of the crew members in the Houston location are not very friendly and/or put effort into helping assist customer issues. As far as in-flight crews, only had 1 bad experience but most have been a pleasure to fly with. I’m 6’6”... it’s hard to sit in a normal seat. Offering an open seat that extends more leg room is in my opinion is as much needed as someone that needs assistance on and off the plane and through the terminal. I love Spirit. I don’t need all the bells and whistles. I need inexpensive flights that fly out when I need...... Spirit currently meets that.
  • A Few Things To Improve Accessibility for People Who Are Blind/Visually Impaired Aug 4, 2020

    By Julia Stockburger
    Hello, I am totally blind, and just downloaded Spirit a few minutes ago. I found upon signing up for an account, almost all parts of the process are somewhat inaccessible. The “Sign in” and “Create an account” buttons, as well as everything else in the app, are labeled just fine, but here’s what could be fixed: The text fields after the statement “Please enter your name as it appears on your government ID” should be labeled “First name,” “Last name,” and “Email.” The field to enter your password (which my iPhone’s screen reader, VoiceOver, reads as “Secure text field”) should be labeled “Password.” The button to show/hide password should also be labeled, as well as the button to go back at the top of the sign-up menu. The areas to enter your birthday and country, although my screen reader handled the pop-ups beautifully, should be labeled accordingly. Finally, after you are in the main app after creating an account, the button at the top of the home screen that takes you to a menu where you can view/edit your profile should be labeled “My account” or something similar. Thank you for taking the time to read this, and hope these issues can be resolved soon.
  • Sep 18, 2021

    By karen pannella
    I have had all good experiences on Spirit Airlines. They have been efficient. handled my baggage easily and courteous. my ex husband is a disabled veteran and they went all out to give him a great experience.
  • Great Airline but seats, hmmm Jul 26, 2021

    By BoSox Bill
    Recently flew Spirit on a nonstop from Myrtle Beach to Boston. Everything was perfect EXCEPT the seating. Flight crew was marvelous, the aircraft was sparkling clean and the flight was smooth as could be. Got in we’ll ahead of schedule. So 5 stars on all of that. But then you sit down. Can’t move the seat at all. Can’t cross your legs. Items stowed under the seat from the passenger behind me were bumping my foot. Fold down tray for any use was really so small it could hardly hold anything. Just waaay too tight! I know, Spirit might say well we offer seats with more leg room so what’s the big deal? Yes, they offer those extra leg room seats but at an extra premium price. C’mon Spirit, do better please! Sacrifice one row, give everyone an extra couple of inches of space and charge a couple extra dollars to each passenger instead of gouging someone to be even halfway comfortable. Thanks for entertaining such a proposal. I’m sure I’m not the only one who has ever expressed this desire for a more comfortable flight experience.
  • No idea why the flight was canceled on Christmas day! Merry Christmas!! Dec 26, 2020

    By fltcrw
    My son received an email stating that his flight has been canceled on Christmas Day, with no reason why… He has gone out of his way to have a test done and have Christmas with me for the first time in my home since he was 18… So much looking forward to having him home for Christmas! With no help from spirit, He had to rebook it himself for the next day for the same time of departure. They did not rollover!!! Then they lost the reservation for the paid bags for the flight over; he had to fight to get that re-addressed, they put it on his return flight. Thank God he had a return flight because we would’ve lost the money on the paid bags that were paid for and checked in for the flight over!! Yes we are very fortunate that spirit is still alive and therefore available for the vacation travelers… However they don’t make it easy to help you out when they’ve made the changes that they really should help you out with! Want to love you Spirit....but.....
  • Sep 11, 2021

    By Aza Quinn
    Honestly people say so much about spirit airline but it is a pretty good experience. If you need a cheap flight, this is it. Just try to take only a personal item because the carryons are most of the price.
  • Budget travel experience Mar 10, 2021

    By hexaferrum
    When I think about budget travel experience, one way or another means expending anyways. Airline savings transfers to hotel, car rental, car rental overhead charges undisclosed until reaching the rental counter, and wait, that is another story; flying with Spirit means that it will keep your informed about changes. They have several ways to contact them. Inflight experience is smooth as flying without air turbulence, sometimes is funny when flight attendants break the ice with their spiced up jokes and activities. Using the app helped to get boarding passes, add them to the wallet, and receive a relief when the automated email confirmation messes up your other passengers names assuming the buyer's last name defaults the others, which is an opportunity. Thanks.
  • Sep 12, 2021

    By Tracy Owen
    I had absolutely no issues or problems flying Spirit airlines. It was a very comfortable flight and the crew was extremely friendly! Will definitely fly with them again!!
  • I’m grateful Apr 27, 2020

    By Luis Andres Guanipa
    I had a terrible accident that almost ended with my life, I fell from a building. I lost my teeth, broke my face, hip, spine, hand, femur it was really bad. Thanks god I survived, and thanks to spirit My family was able to fly here from Miami every 2 weeks to see me and take care of me I was when I left the hospital and I learned how to walk thanks to spirit I was able to fly to Phoenix to see a cheaper dentist from New Orleans every Month. We are immigrants from Venezuela and I think if we didn’t know spirit we wouldn’t be able to be together when we needed it the most. It literally changed my life. We couldn’t afford those crazy expensive flights, I’m grateful for you guys now I’m a member of 9 fare and I have the credit card and I love it
  • Sep 11, 2021

    By Anny Mouse
    quick and cost efficient, flexible planning, many opportunities to upgrade from the time of booking until departure of flights.
  • App Mar 28, 2020

    By Scol151
    The app needs a serious overhaul!! Whatever a customer sees in the app should be honored. It isn’t the customers fault that Spirit cannot manage their app properly. Customer information should always follow a booking. I have to add my KTN on every “check-in”. I never had to complete this before. Most of the crew members in the Houston location are not very friendly and/or put effort into helping assist customer issues. As far as in-flight crews, only had 1 bad experience but most have been a pleasure to fly with. I’m 6’6”... it’s hard to sit in a normal seat. Offering an open seat that extends more leg room is in my opinion is as much needed as someone that needs assistance on and off the plane and through the terminal. I love Spirit. I don’t need all the bells and whistles. I need inexpensive flights that fly out when I need...... Spirit currently meets that.
  • Sep 8, 2021

    By Lakeisha Skinner
    The app was fine at first until the recent update. Now, I can't even open the app at all. It just stay that the yellow screen with the Spirit plane on it. Even when I try to check in online as opposed to my app, it keep sending me back to the app that won't open. It's been like this (stuck) all day. It's a horrible inconvenience as I am trying to check in to my flight. I thankfully was near a laptop with WiFi to check in that way, I would've been SOOL if I wasn't.
  • Sep 6, 2021

    By Sean Luong
    This is literally BS. It forces you to download the app. Of all the airlines I use, their app is simple. You confirm, it confirms, you get your ticket to print out, QR code. Why TF do i need to download your app and waste my time to confirm, when I have to do the same exact thing there!! Your CS sucks. Your reps cant even be human. The rep and supervisor basically are robots. Stay away from Spirit
  • Not good would rate lower! Apr 5, 2021

    By Luckystrike1o1
    Honestly had the worst round trip with Spirit! Would never recommend anyone ever fly with them! I’d rather pay a little extra next time then go through all the canceled and delayed flights! First of all if you cancel someone’s flight that had been booked months in advance and purchased seats they should got an email for another available flight for the same day! After 50 minutes on hold I finally got a hold of someone who needed to book me into another flight as the app was not working! They managed to change my flight from FLL (where i was) to PHL(where is was trying to get) it ended up being a flight from PHL to FLL , I got told I was lucky since there was only 1 seat available , but it was still wrong! Then the managed to change my return date (it was never mentioned to the person on the phone to change it) to 2 days later! After getting off the phone and looking at my app to see if the flights had been updated it was all wrong , and had to call again! This time holding for over an hour! Finally got someone else on the line who said that the flight we had tried to book since 8 in the morning after finding out the flight had been canceled had no seats available , but I could see on the website that there were 3 seats open at the time of the call! Honestly I’d give them less than a 1 star rating but it’s not possible!
  • Sep 7, 2021

    By G Funkera
    Buggy. I uninstalled and installed the app numerous times. It will not save my flyer information. Everytime I attempted to look or book I had to enter my information again. While in the process of booking a trip, the price I had selected all of a sudden was no longer available and I kept receiving an error while trying to book. I see why this airline is called the Greyhound in the sky. Pathetic
  • Asked for a refund Sep 16, 2021

    By joe1filmmaker
    It all started with me canceling my flight within 24hours of booking it and I had the guarantee to make sure I get my money back should I have to cancel for any reason. And unfortunately I did have to cancel I get a reply by their SMS TELLING ME all is good and I should receive a refund within 7 days. Then 15 days later, I received nothing, I try to call and go through all the hoops to be told I didn’t “do my part” after 2 hours of struggling with virtual help and phone conversations with actual Indian representatives( outsourcing probably) . They basically told me to go F#%k myself. So if I can help anyone to stay as far away from spirit airlines as possible, then I’ve done my part. They are horrible and don’t value customers or customer service. The worst possible experience I can ever recall. I’m usually a very tolerable person but when everyone tried to blame you when you have all the proof saying that you did your part and they pretend that it didn’t happen, that’s when I draw the line. To blatantly tell me there’s nothing they can do for me even with all the proof I provided, then I will fire back. I don’t write reviews this way but boy did they push my buttons today. I hope this helps people stay away, far away!!!!
  • Worst App Ever! Oct 14, 2019

    By Frustrated First & Last Time
    This is the worst app ever especially for a frequent flyer on all airlines. The first flight to our destination city Spirit is flying. App crashes every single time if not when opening as soon as the first click down it goes and disappears. Can’t get boarding passes, buy luggage (nice surprise a charge for a carry on) or change seats can’t do anything in an app that crashes every single time. Go on the website and it’s just as horrible. It’s hard to navigate, most links don’t work, can’t check in either but was able to buy seats and again luggage since they charge for that too even though everyone has a carry on. Once you add up the cost it’s not any cheaper than other discount carriers and with advanced purchases nor the major airline. Lastly when we called to see why the app crashes or the website don’t work and want to check in, there’s another 25 buck charge for that too, wow. So now we will have to wait in the long lines to get paper tickets which is more than frustrating and we’re also TSA pre-approved so instead of zipping through the process which we’ve paid to do now our onboarding will take forever. This is the first and last time we will fly with Spirit!!!
  • Sep 15, 2021

    By Kin Charley
    Got an email to check in online or the app...I did not want to download the app and opted to do it online but got redirected to the play store everytime. Why give me the option of checking in online if you're just going to redirect me to the app? I don't want to download the app.
  • Sep 10, 2021

    By Maahi Ve
    It is a trash airline, its staff is useless, and with a stupid and rude attitude. They are not willing to help the customer. The customer service, is terrible and unconscious, they know that many of the people speak to solve something as soon as possible and it is worth it, more than an hour on the phone and the first two people who attended us made us waste our time, just to say THEY DIDN'T KNOW, UP TO THE THIRD PERSON HELP. THEY HAVE SOME USELESS ELEMENTS. Upon returning for another visit
  • Sep 10, 2021

    By Jessica Laundry
    Always a problem or error for logging in. Reset my password multiple times. App freezes, won't refresh. Choose tickets, edit travelers can never fulfill the request
  • Don’t move your seats using this app Feb 6, 2019

    By AngelF09
    The app okay. I was able to look at my flight time and boarding passes (it did not crash on me like other users seem to deal with). However, I wanted to move our seats on our flight, so I did that. But then it never updated our boarding pass with the new seats I chose. Instead, the pass check to “check at gate”. So, I went up to the attendant and told them the pass said I needed to check in with them and that I had moved our seats using the app. She prints off boarding passes for us and instead of them being he seats I chose, they are all the way at the back of the plane and we are no longer next to one another. I explained to her the seats I had chosen and asked if we could have those, but she said those seats were already taken. If you’re going to make an app, all aspects of the app should function. To show the seats I chose were available and then to find out they actually aren’t and we got moved to the very last row of the plane is very disappointing and frustrating.

No reviews available

No reviews available

  • Sep 18, 2021

    By karen pannella
    I have had all good experiences on Spirit Airlines. They have been efficient. handled my baggage easily and courteous. my ex husband is a disabled veteran and they went all out to give him a great experience.
  • Sep 11, 2021

    By Aza Quinn
    Honestly people say so much about spirit airline but it is a pretty good experience. If you need a cheap flight, this is it. Just try to take only a personal item because the carryons are most of the price.
  • Budget travel experience Mar 10, 2021

    By hexaferrum
    When I think about budget travel experience, one way or another means expending anyways. Airline savings transfers to hotel, car rental, car rental overhead charges undisclosed until reaching the rental counter, and wait, that is another story; flying with Spirit means that it will keep your informed about changes. They have several ways to contact them. Inflight experience is smooth as flying without air turbulence, sometimes is funny when flight attendants break the ice with their spiced up jokes and activities. Using the app helped to get boarding passes, add them to the wallet, and receive a relief when the automated email confirmation messes up your other passengers names assuming the buyer's last name defaults the others, which is an opportunity. Thanks.
  • Sep 12, 2021

    By Tracy Owen
    I had absolutely no issues or problems flying Spirit airlines. It was a very comfortable flight and the crew was extremely friendly! Will definitely fly with them again!!
  • I’m grateful Apr 27, 2020

    By Luis Andres Guanipa
    I had a terrible accident that almost ended with my life, I fell from a building. I lost my teeth, broke my face, hip, spine, hand, femur it was really bad. Thanks god I survived, and thanks to spirit My family was able to fly here from Miami every 2 weeks to see me and take care of me I was when I left the hospital and I learned how to walk thanks to spirit I was able to fly to Phoenix to see a cheaper dentist from New Orleans every Month. We are immigrants from Venezuela and I think if we didn’t know spirit we wouldn’t be able to be together when we needed it the most. It literally changed my life. We couldn’t afford those crazy expensive flights, I’m grateful for you guys now I’m a member of 9 fare and I have the credit card and I love it
  • Sep 11, 2021

    By Anny Mouse
    quick and cost efficient, flexible planning, many opportunities to upgrade from the time of booking until departure of flights.
  • Sep 12, 2021

    By Juleen Shane
    I have always had a good experience with Spirit. Prices are good except for luggage fees. But I guess that's one way to keep prices lower.?
  • Keeps Crashing Jan 26, 2020

    By richd57
    Both mine and my wife’s apps crash whenever we click on one of our trips. How do they expect you to check in through electronic means if they don’t provide proper tools? Customer service was no help. Just kept reading from their scripts. We are pretty committed to this airline, but come on, fix your tool. We cannot always print when traveling. Should not have to use work arounds. They suggest using online check in and they will email the boarding pass. Should not have to. Using that method you can’t save the boarding pass to your wallet. We are happy to check in electronically, but if your app is not working at all, then scrap it and start over with better technology.
  • Lost my $1200 iPad and Spirit found it and sent it to me!!! Sep 9, 2021

    By EP 40
    I left my iPad pro in the seat of the plane and looked for it at home, work, and in my truck for months. Finally, I recalled that the last please l place I used it was on a return fight home. I called Spirit and they directed me to their list and found form. I completed the form and submitted it. A week later Spirit contacted me and told me they had located my iPad. This was literally 2 months after leaving it on the plane! I had already accepted that it was lost and gone forever. Thank you so much Spirit for being an honest company with employees that have integrity! I'll never forget this...
  • A Few Things To Improve Accessibility for People Who Are Blind/Visually Impaired Aug 4, 2020

    By Julia Stockburger
    Hello, I am totally blind, and just downloaded Spirit a few minutes ago. I found upon signing up for an account, almost all parts of the process are somewhat inaccessible. The “Sign in” and “Create an account” buttons, as well as everything else in the app, are labeled just fine, but here’s what could be fixed: The text fields after the statement “Please enter your name as it appears on your government ID” should be labeled “First name,” “Last name,” and “Email.” The field to enter your password (which my iPhone’s screen reader, VoiceOver, reads as “Secure text field”) should be labeled “Password.” The button to show/hide password should also be labeled, as well as the button to go back at the top of the sign-up menu. The areas to enter your birthday and country, although my screen reader handled the pop-ups beautifully, should be labeled accordingly. Finally, after you are in the main app after creating an account, the button at the top of the home screen that takes you to a menu where you can view/edit your profile should be labeled “My account” or something similar. Thank you for taking the time to read this, and hope these issues can be resolved soon.
  • Great Airline but seats, hmmm Jul 26, 2021

    By BoSox Bill
    Recently flew Spirit on a nonstop from Myrtle Beach to Boston. Everything was perfect EXCEPT the seating. Flight crew was marvelous, the aircraft was sparkling clean and the flight was smooth as could be. Got in we’ll ahead of schedule. So 5 stars on all of that. But then you sit down. Can’t move the seat at all. Can’t cross your legs. Items stowed under the seat from the passenger behind me were bumping my foot. Fold down tray for any use was really so small it could hardly hold anything. Just waaay too tight! I know, Spirit might say well we offer seats with more leg room so what’s the big deal? Yes, they offer those extra leg room seats but at an extra premium price. C’mon Spirit, do better please! Sacrifice one row, give everyone an extra couple of inches of space and charge a couple extra dollars to each passenger instead of gouging someone to be even halfway comfortable. Thanks for entertaining such a proposal. I’m sure I’m not the only one who has ever expressed this desire for a more comfortable flight experience.
  • App Mar 28, 2020

    By Scol151
    The app needs a serious overhaul!! Whatever a customer sees in the app should be honored. It isn’t the customers fault that Spirit cannot manage their app properly. Customer information should always follow a booking. I have to add my KTN on every “check-in”. I never had to complete this before. Most of the crew members in the Houston location are not very friendly and/or put effort into helping assist customer issues. As far as in-flight crews, only had 1 bad experience but most have been a pleasure to fly with. I’m 6’6”... it’s hard to sit in a normal seat. Offering an open seat that extends more leg room is in my opinion is as much needed as someone that needs assistance on and off the plane and through the terminal. I love Spirit. I don’t need all the bells and whistles. I need inexpensive flights that fly out when I need...... Spirit currently meets that.
  • Sep 12, 2021

    By Shelly Bibbee
    if not for one stewardess on the flight home who cursed, and also made me feel and look stupid this could have been the trip of a lifetime. I reunited with someone very special to me after 20 some years and it was amazing. the attendants on the way there spoke to us and we're funny checked on us on a 2 hr flight. the pilots wow I made a comment about not having any turbulence 15 mins before landing and then it hit but you wouldn't know that as we landed. ty all not you Blondie with the brai
  • No idea why the flight was canceled on Christmas day! Merry Christmas!! Dec 26, 2020

    By fltcrw
    My son received an email stating that his flight has been canceled on Christmas Day, with no reason why… He has gone out of his way to have a test done and have Christmas with me for the first time in my home since he was 18… So much looking forward to having him home for Christmas! With no help from spirit, He had to rebook it himself for the next day for the same time of departure. They did not rollover!!! Then they lost the reservation for the paid bags for the flight over; he had to fight to get that re-addressed, they put it on his return flight. Thank God he had a return flight because we would’ve lost the money on the paid bags that were paid for and checked in for the flight over!! Yes we are very fortunate that spirit is still alive and therefore available for the vacation travelers… However they don’t make it easy to help you out when they’ve made the changes that they really should help you out with! Want to love you Spirit....but.....
  • Sep 7, 2021

    By Maria
    My flight to BWI from Atlanta and back were uneventful. Spirit this time was a good experience but my last flight from Philadelphia to Atlanta was the worst.
  • Sep 7, 2021

    By G Funkera
    Buggy. I uninstalled and installed the app numerous times. It will not save my flyer information. Everytime I attempted to look or book I had to enter my information again. While in the process of booking a trip, the price I had selected all of a sudden was no longer available and I kept receiving an error while trying to book. I see why this airline is called the Greyhound in the sky. Pathetic
  • Don’t move your seats using this app Feb 6, 2019

    By AngelF09
    The app okay. I was able to look at my flight time and boarding passes (it did not crash on me like other users seem to deal with). However, I wanted to move our seats on our flight, so I did that. But then it never updated our boarding pass with the new seats I chose. Instead, the pass check to “check at gate”. So, I went up to the attendant and told them the pass said I needed to check in with them and that I had moved our seats using the app. She prints off boarding passes for us and instead of them being he seats I chose, they are all the way at the back of the plane and we are no longer next to one another. I explained to her the seats I had chosen and asked if we could have those, but she said those seats were already taken. If you’re going to make an app, all aspects of the app should function. To show the seats I chose were available and then to find out they actually aren’t and we got moved to the very last row of the plane is very disappointing and frustrating.
  • Sep 8, 2021

    By Lakeisha Skinner
    The app was fine at first until the recent update. Now, I can't even open the app at all. It just stay that the yellow screen with the Spirit plane on it. Even when I try to check in online as opposed to my app, it keep sending me back to the app that won't open. It's been like this (stuck) all day. It's a horrible inconvenience as I am trying to check in to my flight. I thankfully was near a laptop with WiFi to check in that way, I would've been SOOL if I wasn't.
  • Sep 6, 2021

    By Sean Luong
    This is literally BS. It forces you to download the app. Of all the airlines I use, their app is simple. You confirm, it confirms, you get your ticket to print out, QR code. Why TF do i need to download your app and waste my time to confirm, when I have to do the same exact thing there!! Your CS sucks. Your reps cant even be human. The rep and supervisor basically are robots. Stay away from Spirit
  • Not good would rate lower! Apr 5, 2021

    By Luckystrike1o1
    Honestly had the worst round trip with Spirit! Would never recommend anyone ever fly with them! I’d rather pay a little extra next time then go through all the canceled and delayed flights! First of all if you cancel someone’s flight that had been booked months in advance and purchased seats they should got an email for another available flight for the same day! After 50 minutes on hold I finally got a hold of someone who needed to book me into another flight as the app was not working! They managed to change my flight from FLL (where i was) to PHL(where is was trying to get) it ended up being a flight from PHL to FLL , I got told I was lucky since there was only 1 seat available , but it was still wrong! Then the managed to change my return date (it was never mentioned to the person on the phone to change it) to 2 days later! After getting off the phone and looking at my app to see if the flights had been updated it was all wrong , and had to call again! This time holding for over an hour! Finally got someone else on the line who said that the flight we had tried to book since 8 in the morning after finding out the flight had been canceled had no seats available , but I could see on the website that there were 3 seats open at the time of the call! Honestly I’d give them less than a 1 star rating but it’s not possible!
  • Asked for a refund Sep 16, 2021

    By joe1filmmaker
    It all started with me canceling my flight within 24hours of booking it and I had the guarantee to make sure I get my money back should I have to cancel for any reason. And unfortunately I did have to cancel I get a reply by their SMS TELLING ME all is good and I should receive a refund within 7 days. Then 15 days later, I received nothing, I try to call and go through all the hoops to be told I didn’t “do my part” after 2 hours of struggling with virtual help and phone conversations with actual Indian representatives( outsourcing probably) . They basically told me to go F#%k myself. So if I can help anyone to stay as far away from spirit airlines as possible, then I’ve done my part. They are horrible and don’t value customers or customer service. The worst possible experience I can ever recall. I’m usually a very tolerable person but when everyone tried to blame you when you have all the proof saying that you did your part and they pretend that it didn’t happen, that’s when I draw the line. To blatantly tell me there’s nothing they can do for me even with all the proof I provided, then I will fire back. I don’t write reviews this way but boy did they push my buttons today. I hope this helps people stay away, far away!!!!
  • Worst App Ever! Oct 14, 2019

    By Frustrated First & Last Time
    This is the worst app ever especially for a frequent flyer on all airlines. The first flight to our destination city Spirit is flying. App crashes every single time if not when opening as soon as the first click down it goes and disappears. Can’t get boarding passes, buy luggage (nice surprise a charge for a carry on) or change seats can’t do anything in an app that crashes every single time. Go on the website and it’s just as horrible. It’s hard to navigate, most links don’t work, can’t check in either but was able to buy seats and again luggage since they charge for that too even though everyone has a carry on. Once you add up the cost it’s not any cheaper than other discount carriers and with advanced purchases nor the major airline. Lastly when we called to see why the app crashes or the website don’t work and want to check in, there’s another 25 buck charge for that too, wow. So now we will have to wait in the long lines to get paper tickets which is more than frustrating and we’re also TSA pre-approved so instead of zipping through the process which we’ve paid to do now our onboarding will take forever. This is the first and last time we will fly with Spirit!!!
  • Sep 15, 2021

    By Kin Charley
    Got an email to check in online or the app...I did not want to download the app and opted to do it online but got redirected to the play store everytime. Why give me the option of checking in online if you're just going to redirect me to the app? I don't want to download the app.
  • Sep 10, 2021

    By Maahi Ve
    It is a trash airline, its staff is useless, and with a stupid and rude attitude. They are not willing to help the customer. The customer service, is terrible and unconscious, they know that many of the people speak to solve something as soon as possible and it is worth it, more than an hour on the phone and the first two people who attended us made us waste our time, just to say THEY DIDN'T KNOW, UP TO THE THIRD PERSON HELP. THEY HAVE SOME USELESS ELEMENTS. Upon returning for another visit
  • Sep 10, 2021

    By Jessica Laundry
    Always a problem or error for logging in. Reset my password multiple times. App freezes, won't refresh. Choose tickets, edit travelers can never fulfill the request
  • Sep 12, 2021

    By DJ D
    spirit as an cheap airline is ok but as an app is a disaster. why would i need to enter my conf number every week that they decide to update the stupid app. these r the cheapest ppl. cant hire a competent compter programmer.
  • Save yourself some time: App Doesn’t Work Feb 9, 2020

    By cocowmn
    It’s bad enough to have to fly with Spirit and deal with the zero-notice 3-hour delays, tiny seats, no wifi or outlets, the constant up charges for things like traveling with more than just a purse/backpack, choosing your seat, or getting a mid-flight beverage. To make things worse for their customers, they’re also subjecting us all to their heinous mobile app that logs you out randomly, crashes unexpectedly, and—when everything else is going fine—just isn’t able to communicate with Spirit to pull up flight information or check you in to retrieve boarding passes. I had (literally) 3 minutes of success with the app and was able to get boarding passes for my group’s first flight; immediately afterwards the app become nothing more than a waste of space on my phone. Restarting the app, signing out and signing back in, reinstalling the app, trying it on a different phone, trying it on different days—none of these efforts had any impact. “You have a flight? I’m not sure about that” “I want to check you in but I don’t believe your name is what it is” “Is this airline even traveling today? I can’t find a single flight” “Maybe just go to the website bc I have no idea who you are or what you’re trying to do and I’m pretty sure you’ve never booked a flight with us before” - Famous errors of this godawful waste of time that spirit is calling their App

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