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Spirit Airlines

Spirit Airlines

Spirit Airlines Inc.

Book Flights & Manage All Your Trips

4.7 Ratings 102K+ Reviews 1M+ Downloads

About Spirit Airlines

Book Flights & Manage All Your Trips
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Ratings & Reviews

4.7
101.8K+ Ratings
  1. 5
    84+%
  2. 4
    9+%
  3. 3
    3+%
  4. 2
    1+%
  5. 1
    3+%
  • A Few Things To Improve Accessibility for People Who Are Blind/Visually Impaired Aug 4, 2020

    By Julia Stockburger
    Hello, I am totally blind, and just downloaded Spirit a few minutes ago. I found upon signing up for an account, almost all parts of the process are somewhat inaccessible. The “Sign in” and “Create an account” buttons, as well as everything else in the app, are labeled just fine, but here’s what could be fixed: The text fields after the statement “Please enter your name as it appears on your government ID” should be labeled “First name,” “Last name,” and “Email.” The field to enter your password (which my iPhone’s screen reader, VoiceOver, reads as “Secure text field”) should be labeled “Password.” The button to show/hide password should also be labeled, as well as the button to go back at the top of the sign-up menu. The areas to enter your birthday and country, although my screen reader handled the pop-ups beautifully, should be labeled accordingly. Finally, after you are in the main app after creating an account, the button at the top of the home screen that takes you to a menu where you can view/edit your profile should be labeled “My account” or something similar. Thank you for taking the time to read this, and hope these issues can be resolved soon.
    more
  • I’m grateful Apr 27, 2020

    By Luis Andres Guanipa
    I had a terrible accident that almost ended with my life, I fell from a building. I lost my teeth, broke my face, hip, spine, hand, femur it was really bad. Thanks god I survived, and thanks to spirit My family was able to fly here from Miami every 2 weeks to see me and take care of me I was when I left the hospital and I learned how to walk thanks to spirit I was able to fly to Phoenix to see a cheaper dentist from New Orleans every Month. We are immigrants from Venezuela and I think if we didn’t know spirit we wouldn’t be able to be together when we needed it the most. It literally changed my life. We couldn’t afford those crazy expensive flights, I’m grateful for you guys now I’m a member of 9 fare and I have the credit card and I love it
    more
  • Oct 14, 2020

    By Alex F
    The app seems fine right now. The biggest issue I had with booking was looking at the dates and not seeing a day of the week. It sounds silly, but my dates are flexible it's the days of the week I'm available to fly that aren't. Other airlines will show both date and day simultaneously, and it helps with booking. Great app, thanks! Update: app not allowing me to show boarding pass or add additional checked bags as of 10/13/2020.
    more
  • Nov 18, 2020

    By Sharaz Khan
    App does what it's supposed to do most of the time. My frustration is not being able to speak to someone when it matters. Thank you for keeping prices low on a daily basis and at peak times during these trying times. I really appreciate that.
    more
  • Nov 8, 2020

    By Shanice Harris
    This app was fine at first but now I am trying to check in and having the hardest time my app keeps shutting down and the website is doing the same thing I guess I'm waiting until later to check into my flight
    more
  • Nov 29, 2020

    By J S
    Poorly made. So very slow. Doesn't save card information. Doesn't process orders. Doesn't remember selections. Almost cpmetely useless. I guess that is to be expected from an airline that has such cheap flights. Quality suffers everywhere.
    more
  • Nov 22, 2020

    By Parham
    Baggage tracking is something other airlines have had for years and nothing from spirit even though spirit charges more than other airlines for less (40 pounds instead of 50). Also about every 3 times I launch the app it just stays on the splash screen until I force quit it and restart. Still works better and more consistently than Delta's trash app so there's that.
    more
  • Nov 18, 2020

    By B- Towne
    The worst part is the forced integration with google pay for your boarding pass and on top of that it doesnt work. Google pay just says "no passes available". I've never reviewed an app in my life, but that was supremely annoying so here I am. Just pull up the boarding pass in the app like every other airline.
    more
  • Worst App Ever! Oct 14, 2019

    By Frustrated First & Last Time
    This is the worst app ever especially for a frequent flyer on all airlines. The first flight to our destination city Spirit is flying. App crashes every single time if not when opening as soon as the first click down it goes and disappears. Can’t get boarding passes, buy luggage (nice surprise a charge for a carry on) or change seats can’t do anything in an app that crashes every single time. Go on the website and it’s just as horrible. It’s hard to navigate, most links don’t work, can’t check in either but was able to buy seats and again luggage since they charge for that too even though everyone has a carry on. Once you add up the cost it’s not any cheaper than other discount carriers and with advanced purchases nor the major airline. Lastly when we called to see why the app crashes or the website don’t work and want to check in, there’s another 25 buck charge for that too, wow. So now we will have to wait in the long lines to get paper tickets which is more than frustrating and we’re also TSA pre-approved so instead of zipping through the process which we’ve paid to do now our onboarding will take forever. This is the first and last time we will fly with Spirit!!!
    more
  • Nov 2, 2020

    By Kathleen Cardone Shultz
    Dont like it at all really. Its very difficult to update anything. It took me an hour to figure out how to put my tsa information in and check in was confusing. I am computer illerate and its hard enough to handle anything on my personal computer. Apps should be people friendly. Even for those of us that suck on computers ( or phones).
    more

No reviews available

  • I’m grateful Apr 27, 2020

    By Luis Andres Guanipa
    I had a terrible accident that almost ended with my life, I fell from a building. I lost my teeth, broke my face, hip, spine, hand, femur it was really bad. Thanks god I survived, and thanks to spirit My family was able to fly here from Miami every 2 weeks to see me and take care of me I was when I left the hospital and I learned how to walk thanks to spirit I was able to fly to Phoenix to see a cheaper dentist from New Orleans every Month. We are immigrants from Venezuela and I think if we didn’t know spirit we wouldn’t be able to be together when we needed it the most. It literally changed my life. We couldn’t afford those crazy expensive flights, I’m grateful for you guys now I’m a member of 9 fare and I have the credit card and I love it
    more
  • Oct 14, 2020

    By Alex F
    The app seems fine right now. The biggest issue I had with booking was looking at the dates and not seeing a day of the week. It sounds silly, but my dates are flexible it's the days of the week I'm available to fly that aren't. Other airlines will show both date and day simultaneously, and it helps with booking. Great app, thanks! Update: app not allowing me to show boarding pass or add additional checked bags as of 10/13/2020.
    more
  • Keeps Crashing Jan 26, 2020

    By richd57
    Both mine and my wife’s apps crash whenever we click on one of our trips. How do they expect you to check in through electronic means if they don’t provide proper tools? Customer service was no help. Just kept reading from their scripts. We are pretty committed to this airline, but come on, fix your tool. We cannot always print when traveling. Should not have to use work arounds. They suggest using online check in and they will email the boarding pass. Should not have to. Using that method you can’t save the boarding pass to your wallet. We are happy to check in electronically, but if your app is not working at all, then scrap it and start over with better technology.
    more
  • Nov 21, 2020

    By Mayra Medina
    Cheap and reliable airline. I frequently fly using Spirit when I go and visit my fiancé in Florida. A lot of people had complain about this airline but I have never had a bad experience.
    more
  • Spirit gets a bad rap but... Nov 22, 2020

    By Testing queen
    A lot of people like to dog on spirit, I’m sure you’ve heard the jokes, rumour was they were gonna replace seats with lawn chairs to get a cheaper price, or when you show up you gotta build the plane and fly it yourself, fly with spirit you become a spirit (okay i said that), but spirit feels like any other airline but cheaper! Especially when you get one of the big spirit planes, they’re nice. Plus they’re cute! The wingtip says “hello!” All this to say, I love spirit and I’ll always fly with them if I have the option. Who needs biscoff cookies and canada dry ginger ale? Me but it’s okay I’ll manage.
    more
  • A Few Things To Improve Accessibility for People Who Are Blind/Visually Impaired Aug 4, 2020

    By Julia Stockburger
    Hello, I am totally blind, and just downloaded Spirit a few minutes ago. I found upon signing up for an account, almost all parts of the process are somewhat inaccessible. The “Sign in” and “Create an account” buttons, as well as everything else in the app, are labeled just fine, but here’s what could be fixed: The text fields after the statement “Please enter your name as it appears on your government ID” should be labeled “First name,” “Last name,” and “Email.” The field to enter your password (which my iPhone’s screen reader, VoiceOver, reads as “Secure text field”) should be labeled “Password.” The button to show/hide password should also be labeled, as well as the button to go back at the top of the sign-up menu. The areas to enter your birthday and country, although my screen reader handled the pop-ups beautifully, should be labeled accordingly. Finally, after you are in the main app after creating an account, the button at the top of the home screen that takes you to a menu where you can view/edit your profile should be labeled “My account” or something similar. Thank you for taking the time to read this, and hope these issues can be resolved soon.
    more
  • Oct 11, 2020

    By David Bursic
    The app works just fine for basic functions. The developers fixed a bug where boarding passes would not scan in Google Pay. I appreciate how the app recognizes loyalty program info/entitlements. One wish list item would be to be able to share flight information via SMS with others, similar to Southwest.
    more
  • Have not yet had an issue Aug 23, 2019

    By walgreens connoisseur
    Feel horrible for the people with such bad experiences! I haven’t had an issue (prob jinxing myself here) I pay a cheap price.. so not complaining about no free snack or drink on plane.. had a nice size rolling suitcase from Walmart - fit as my free personal bag with 5 days worth of stuff packed .. never really had an issue with taking off late or cancellation. Maybe I’m just lucky with spirit? It’s nice to have an option when you can’t necessarily afford the others, and really just want to be able to visit loved ones far away. If I HAD to complain about something my son is 6’3” and has to sit sideways but they offer bigger seats. Just too pricey. He can sit sideways not a long flight lol
    more
  • From a first time flyer Dec 9, 2019

    By mel3576
    I didn’t have any issues with the app. I was able to check in day before just like the email said. I already picked my seats and checked my bag in. And the app saved my place even when it said I was timed out. If you’re not tech illiterate you shouldn’t have any problems. I’ve also been able to find new flights back home easily. I guess one thing I can point out is that when I did search for a flight the app showed none then upon searching again I found some. That could have something to do with the time out. If you’re considering this app for flight just try it, wasn’t bad for me 🤷🏽‍♀️
    more
  • Great app! Nov 25, 2020

    By Paol1259
    Easy, fast, affordable, love the fact that it shows you other options to fit your needs better. Customer service needs a little improvement the bots don’t really help you like an actual person can; I had to literally restate my sentence in 5 different ways cause “it couldn’t understand my issue”. I ended up resolving it on my own. Other than that everything else is great!
    more
  • Nov 18, 2020

    By Sharaz Khan
    App does what it's supposed to do most of the time. My frustration is not being able to speak to someone when it matters. Thank you for keeping prices low on a daily basis and at peak times during these trying times. I really appreciate that.
    more
  • Nov 8, 2020

    By Shanice Harris
    This app was fine at first but now I am trying to check in and having the hardest time my app keeps shutting down and the website is doing the same thing I guess I'm waiting until later to check into my flight
    more
  • Trying to like this airline Apr 10, 2019

    By spirit4me
    I’m trying my best to like Spirit Airlines, and I shouldn’t complain about the money they’ve saved me. However, there are a few issues that rub me the wrong way that weren’t known prior to biting on their BOA credit card scam. #1, I wouldn’t have gotten the card and opted for a southwest airline card had I known they only fly to hubs when they feel like it ( in my case ft Myers fl), #2, the booking website could be the worst ever and #3, pack a lunch if you have to wait for your luggage. I realize the airline is no-frills, and going through growing pains, but I hope they remember to take care of the early passengers who jumped onboard if the succeed, it’s been a trying process. As a side note, I’ve never had a negative experience with any employee interaction, kudos to them!
    more
  • Stby list Jun 12, 2019

    By Calish2
    Hello Spirit, I love that you finally have an APP, it’s been a long time request for so many people. So far I like the APP, basic but works good. Only suggestion it’s to please if you could add eventually the same stby list you could see on your website in the manage reservation into the APP. Right now if you flight stby and want to see if flight it’s full you have to log into into the normal website, if you could add the option to see the stby list direct from the APP will be great. For the rest good job updating this application.
    more
  • Great flight Oct 9, 2020

    By Tresee'
    The flight was fine. The flight attendant Terrence on the flight I took from Atlanta to Fort Lauderdale on Oct 7th at 5:30pm was fantastic! He was funny, exciting and made the ride seem so quick. Everything including the CORRECT face mask, is a la carte (paid for separately) and has to be purchased with a card. The seats were very tight. No leg room at all unless you’re sitting in the large front seats or in the emergency exit seats. My flights were pretty smooth, so no complaints. Cheap flight you pay for everything else.
    more
  • Nov 22, 2020

    By Parham
    Baggage tracking is something other airlines have had for years and nothing from spirit even though spirit charges more than other airlines for less (40 pounds instead of 50). Also about every 3 times I launch the app it just stays on the splash screen until I force quit it and restart. Still works better and more consistently than Delta's trash app so there's that.
    more
  • Don’t move your seats using this app Feb 6, 2019

    By AngelF09
    The app okay. I was able to look at my flight time and boarding passes (it did not crash on me like other users seem to deal with). However, I wanted to move our seats on our flight, so I did that. But then it never updated our boarding pass with the new seats I chose. Instead, the pass check to “check at gate”. So, I went up to the attendant and told them the pass said I needed to check in with them and that I had moved our seats using the app. She prints off boarding passes for us and instead of them being he seats I chose, they are all the way at the back of the plane and we are no longer next to one another. I explained to her the seats I had chosen and asked if we could have those, but she said those seats were already taken. If you’re going to make an app, all aspects of the app should function. To show the seats I chose were available and then to find out they actually aren’t and we got moved to the very last row of the plane is very disappointing and frustrating.
    more
  • It works - kind of Jan 22, 2020

    By NathanRo
    This app generally accomplishes what it says it will do- I have experienced it crashing, not working, loading for a long time, etc though. My bigger concern is that this has to be the worst airline app on the market. It’s a smaller ULCC, but even frontier’s app is miles ahead of this one. Spirits app is quirky, slow, minimalistic, and difficult to use. For example, you can’t add bags round trip- you have to do it for each way. There’s no way to check your miles status, or integrate it with Free Spirit. Overall this app works to do what it needs but really is in need of significant improvements, additions, and upgrades for an airline that serves so many passengers and is expanding so quickly. Spirit needs to invest a little more in their technology to keep up with the competition.
    more
  • Has never work properly Oct 4, 2019

    By Quetaq
    Every time I want to check in or want to see my tickets it looks like it’s going to open but it crashes and it takes me back to just the front menu, so when I need to check in I have to do it in a computer. It does let me buy the tickets and look at what’s available. Another thing I noticed is that as a $9 member I don’t see the deals or it doesn’t give me the same deals as someone who is not a member 👎 Please fix the bug on the app🙏🏽 it sure would be nice to have my ticket on my phone app.
    more
  • App crashes Nov 24, 2018

    By D-Town Boogie
    So initially I had the SpiritCheckIn app thinking I could check into my flight but to my dismay, I couldn’t even add my flight. So eventually I find this app. Everything is golden or so I thought. I can add my flight, check in and even book a flight and yet still no luck! The one function that got me to download this app is the one thing that doesn’t work. Every time I try to check the status of my flight and download the boarding pass, the app crashes. This is very annoying. I honestly couldn’t recommend this app in its current form.
    more
  • Nov 29, 2020

    By J S
    Poorly made. So very slow. Doesn't save card information. Doesn't process orders. Doesn't remember selections. Almost cpmetely useless. I guess that is to be expected from an airline that has such cheap flights. Quality suffers everywhere.
    more
  • Nov 18, 2020

    By B- Towne
    The worst part is the forced integration with google pay for your boarding pass and on top of that it doesnt work. Google pay just says "no passes available". I've never reviewed an app in my life, but that was supremely annoying so here I am. Just pull up the boarding pass in the app like every other airline.
    more
  • Worst App Ever! Oct 14, 2019

    By Frustrated First & Last Time
    This is the worst app ever especially for a frequent flyer on all airlines. The first flight to our destination city Spirit is flying. App crashes every single time if not when opening as soon as the first click down it goes and disappears. Can’t get boarding passes, buy luggage (nice surprise a charge for a carry on) or change seats can’t do anything in an app that crashes every single time. Go on the website and it’s just as horrible. It’s hard to navigate, most links don’t work, can’t check in either but was able to buy seats and again luggage since they charge for that too even though everyone has a carry on. Once you add up the cost it’s not any cheaper than other discount carriers and with advanced purchases nor the major airline. Lastly when we called to see why the app crashes or the website don’t work and want to check in, there’s another 25 buck charge for that too, wow. So now we will have to wait in the long lines to get paper tickets which is more than frustrating and we’re also TSA pre-approved so instead of zipping through the process which we’ve paid to do now our onboarding will take forever. This is the first and last time we will fly with Spirit!!!
    more
  • Nov 2, 2020

    By Kathleen Cardone Shultz
    Dont like it at all really. Its very difficult to update anything. It took me an hour to figure out how to put my tsa information in and check in was confusing. I am computer illerate and its hard enough to handle anything on my personal computer. Apps should be people friendly. Even for those of us that suck on computers ( or phones).
    more
  • Nov 24, 2020

    By Anita Rairigh
    Only purpose in downloading was to check in and get a boarding pass. Can't comment on whether the boarding pass is accessable as i can't even get that far. Tried to check in multiple times, app freezes every time.
    more

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