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Southwest Airlines
Travel & LocalSouthwest Airlines
Traveling with Southwest Airlines is even more convenient with our mobile app!
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Ratings & Reviews
4.8
4.1M+ Ratings
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I find the app easy to use. It's not challenging at all for making reservations, or finding a flight that fits our budget, or checking out. Plus, I love the updates SW gives me on our flights and the deals that come up. You folks are the airline I turn to for every trip.
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Great airline but improvements needed
Southwest is my favorite airline but I do have a complaint about my last trip from Boston to New Orleans with a connecting fight at Midway. The Plane landed at Midway on time but there was no gate available so we sat on the runway for awhile before being sent to a makeshift gate with no lounge area as far away as possible from my connecting flight which several other passengers were also booked on. In the past when there were delays and long distances between gates the flight crew always allowed connecting passengers off first. I was seated in the back so it took a long time to get off. I am in my 70’s with knee arthritis and cannot run. All signs on the long walk indicated my next flight was on time so I tried to run which is near impossible for me. When I finally got to gate no one was in line to board and it was just 5 minutes to departure. I thought I missed the flight only to find out it was delayed for more than 30 minutes. Signage had not been updated to alert me on the way. Had I been in my 20’s running to the gate would not have been a problem but a little care and planning by your crews could have helped. Please let connecting passengers of the plane first! -
App works. Improvements I'd like to see: 1) Making using credits faster, by being able to select (check mark) available credits in your account when booking. 2) Having a "wallet" to load gift cards (like Amazon & Target), so it's ready, instead of having to find gift cards that I may forget I had. 3) Be able to share/text flight status from app, so your ride knows when to pick you up.
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Wayne Perry
I’m not a frequent flyer, I probably use an airline 2 or 3 times a year on vacations with my family. We usually fly on one of the major airlines, Southwest has always been the best. They are right there to help if you need any assistance. They have a real smile on their faces and it just seems to be a relaxing flight to your destination. Some of the other airlines have been alright as well , Jet Blue and Delta would be the only others that I would consider. You ask why not American Airlines, well it’s something I witnessed. The head flight attendant telling the passengers that they couldn’t show any respect to a deceased soldier that had lost his life in Afghanistan fighting his country and our country. His wife was there with some honor guards. We were told not to sing god bless America in honor of this soldier because it would be disrespectful to any of the passengers who were not US citizens and it was against American Airlines company policy. I will never ever consider flying with them again. I’d rather walk to my destination instead. I fly with airlines that prioritize with the citizens of their country. And to any of the passengers that this might have effected, that’s to bad. We honor our Heroes in America. Wayne -
Love this app! Only possible complaint: Told me to enter name on credit card, which i did... did not work for until third try. My full name, "John M. Brown", wasnt accepted, i removed period after middle initial... still no luck! Finally, i entered "JOHN BROWN" ... it was accepted. No other complaints! Easy to use!
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Convenient 🌞
Easy to use. Perfect for planning trips. The fare calendar is useful if your travel plans are flexible. -
Love Southwest
Love Southwest and the easy check in especially when checking in multiple passengers!! And, myself and my husband have always tried to use Southwest when ever we can. Great airline!! -
I love Southwest
I love coz they are affordable. The only negative I always encountered there every time I used this airlines is their Staff/Crew on the Counter. Rude and They don’t have proper management what they’re doing. As long as they can take all their passengers in the Aircraft that it. Lacking of Customer service Care, they do not know how to alleviate the concerns or issues of their customers. It’s was my first time with them. My last trip their was I missed my flight with them not only once but twice same day and time. Coz the instructions of the Crew in the counter was not directed to my question. She just said catch the next flight and she didn’t told me that I have to update my flight ticket. coz she seem so busy on the computer etc. Anyway it was terrible and horrible experienced if I remembered those. All the Staff in the terminal counter of SW are lacking of proper training. Inside the aircraft it different they’re Friendly and Professional crew. -
Any airfare is fare
I have traveled with Southwest all over the country for 30 years, finest crews in the airline industry; Never a problem. Get away fares are the best for the money to get to your destination; when preparing for travel, get your plans done and ready at least a month in advance and DO NOT wait till the last 2 weeks or you will pay way more! You may get lucky online but don’t chance it. And don’t pack at the last minute! Have it ready day before! Don’t stress yourself out and enjoy your travels. Be ready ahead of time... -
March 3
A wonderful young lady helped me book a flight I apparently made a mistake. I did not take her name but it was flight4ewnz for 3/16.thank you for your patience.
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I find the app easy to use. It's not challenging at all for making reservations, or finding a flight that fits our budget, or checking out. Plus, I love the updates SW gives me on our flights and the deals that come up. You folks are the airline I turn to for every trip.
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Great airline but improvements needed
Southwest is my favorite airline but I do have a complaint about my last trip from Boston to New Orleans with a connecting fight at Midway. The Plane landed at Midway on time but there was no gate available so we sat on the runway for awhile before being sent to a makeshift gate with no lounge area as far away as possible from my connecting flight which several other passengers were also booked on. In the past when there were delays and long distances between gates the flight crew always allowed connecting passengers off first. I was seated in the back so it took a long time to get off. I am in my 70’s with knee arthritis and cannot run. All signs on the long walk indicated my next flight was on time so I tried to run which is near impossible for me. When I finally got to gate no one was in line to board and it was just 5 minutes to departure. I thought I missed the flight only to find out it was delayed for more than 30 minutes. Signage had not been updated to alert me on the way. Had I been in my 20’s running to the gate would not have been a problem but a little care and planning by your crews could have helped. Please let connecting passengers of the plane first! -
Wayne Perry
I’m not a frequent flyer, I probably use an airline 2 or 3 times a year on vacations with my family. We usually fly on one of the major airlines, Southwest has always been the best. They are right there to help if you need any assistance. They have a real smile on their faces and it just seems to be a relaxing flight to your destination. Some of the other airlines have been alright as well , Jet Blue and Delta would be the only others that I would consider. You ask why not American Airlines, well it’s something I witnessed. The head flight attendant telling the passengers that they couldn’t show any respect to a deceased soldier that had lost his life in Afghanistan fighting his country and our country. His wife was there with some honor guards. We were told not to sing god bless America in honor of this soldier because it would be disrespectful to any of the passengers who were not US citizens and it was against American Airlines company policy. I will never ever consider flying with them again. I’d rather walk to my destination instead. I fly with airlines that prioritize with the citizens of their country. And to any of the passengers that this might have effected, that’s to bad. We honor our Heroes in America. Wayne -
No need to call “Customer Support” for this need.
Needed to change a ticket; departure airport and date. I initially called Customer Support. There was a wait period and the system offered a call back. Since I was on my landline with the information needed on my mobile device. I contemplated waiting for the call back but while looking at the mobile I saw that I could possibly do the changes (modify) myself. I declined the call back and proceeded to MODIFY my flight requirements. The process was GREAT including paying the delta of the fare with my card that was on file. Additionally I could have paid with other options such as Apple Pay and Paypal. In this case the need for human intervention was not needed. However there have been times that is has been needed. So Southwest please do not eliminate your human access/contact for your customers even as AI becomes more prevalent. This will be a major differentiator for your airline. As a cost of doing business. Your overall profits will be rewarded. In summary- instead of waiting 16 mins for a call back. I was able to handle my business with Southwest in under 5 minutes. Again the process was Great!! -
Beware Southwest Voucher
I received a Southwest 100 voucher from Southwest after spending several hours delayed in the airport. I was pleasantly surprised until a attempted to use it but needed to cancel due to family emergency. What they FAILED to tell me is the voucher number changed to the flight I cancelled thus when I attempted to use it utilizing the voucher number it wouldn’t let me. I attempted to call southwest but this was during the hurricane emergency and several of their customer service locations were not available. I certainly understood that so I went ahead and scheduled my flight WITHOUT the voucher credit. Finally I got ahold of someone who said they could extend for another year because of my trouble and they could see where I had flown again with the voucher but they encouraged me to wait a couple of more months to call and extend since they could only do it once. I did so but the person I got said no. I explained to numerous phone calls and what I had been told but again was said no and no dialogue had been entered into my record. Be careful with your voucher IF you receive one. Southwest does not have the customer service it use to have.
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App works. Improvements I'd like to see: 1) Making using credits faster, by being able to select (check mark) available credits in your account when booking. 2) Having a "wallet" to load gift cards (like Amazon & Target), so it's ready, instead of having to find gift cards that I may forget I had. 3) Be able to share/text flight status from app, so your ride knows when to pick you up.
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Love this app! Only possible complaint: Told me to enter name on credit card, which i did... did not work for until third try. My full name, "John M. Brown", wasnt accepted, i removed period after middle initial... still no luck! Finally, i entered "JOHN BROWN" ... it was accepted. No other complaints! Easy to use!
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Desiree Guerra
I am beyond disappointed. I called day before yesterday to change my flight because I was concerned about the weather. I specifically asked the customer service representative if my early bird would transfer. She kept me on hold for 10 minutes then told me that she had to do some investigating and it did transfer. Even sent me a second email showing me it transferred. When I checked in this morning to my surprise I did not get early bird. So I call and the next customer service rep I talked to gave me the run around and basically the first customer service rep had lied to me!! So after paying an additional $126 to change my flight I now how no eRly bird that I paid for and was told did transfer. Then I was told to call another customer service number to address this issue and I was on the phone waiting for someone for 30 minutes!!! If I had known Southwest was going to be so cavalier about taking care of their customers after the money has been spent I would have never given them my business. Just a suggestion, pay the extra for a more professional airline. It’s worth it!! -
Expensive for earlier flight
I LOVE flying SouthWest. Easy ap, quick flight to the beach from Nashville, and I enjoy the jokester flight attendants. (Love that part!!) I did make a mistake and booked our vacation to end by flying home on Fathers day. My ex-husband has been a great sport and hasn’t given me too much grief, but I know he’s bummed. I just logged on to see there is a flight that will get us home at 9am instead of 9pm. I’ve coordinated with his wife and we will surprise him with his sons being home to spend the special day together. On the flip side, my mistake is costing me roughly $500. :x I realllllllllllllllllly wish there was a “one time waive of fee for being mindless and not thinking of others” perk so I wouldn’t have been charged so much money for a flight that clearly had the open space.....but in the end, it was in fact MY error. And it will not stop me from continuing to fly SW or promoting the airline. I’m just salty for having to take responsibility for my own actions. Lol -
Not as good as it used to be
On March 11 I flew from sna to phx. Upon arrival to SNA. I observed three to four swa employees standing around. ( flyers were down). Since I had to check bags and I have bad luck with those self check in I approached the drop desk and asked if she would really make me do it myself. She did along with an education of where the ‘ full service’ is in the future. It’s true I didn’t see it but it is also true that with staff standing around idle, why should I work while they twiddle their thumbs? In phx, it was busier. I did my self checkin which gave me tags but no boarding pass so they had to print it anyway. For the record PHX was busier on March 17 than sna had been. In fact the usual service on SWA has historically been exceptionally wonderful with full planes. In both directions the flight was less friendly and devoid of the usual or maybe fun personality your staff is known for
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APP works fine. We used to be able to purchase flight with points, and if we had a shortage if points, then pay the balance in cash. Now we have to buy the extra points first, which is actually more expensive to do
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Since late 2020 will not show my flights unless diect. If more than 1 flight it says there is an "Android error." Have reload app., but problem persists. SWA they are not aware of a problem. My wife's phone has the same problem.
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The phone app is very convenient and I like about 80% of it. Some of it is not labeled or the titles of what the app is asking for is confusing and I just had to click on a tab and look for what I needed or blackout and start over. Also it needs some refining on the word size formatting. There were times when applied funds were unreadable because of overlapping and possibly the font. It needs to be more refined. As I said it was convenient and for the most part useable.
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-When they change your flight, and they will, I have been unable to reschedule using the app. Very frustrating. -Early Bird Boarding Group isn't viewable until 24 hrs before flight (when auto check in 12 hours earlier). -And, when you are finally able to view your Early Bird Boarding pass you have to click 'Check In'; which made me feel like I was going to reset/undo my Early Bird check-in. Seems like it should say "View Boarding Pass" instead of "Check In".
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❤️
I love flying Southwest. I usually am one of the first to board and I prefer a seat in the back. However, my biggest complaint, is when there are delays. The delay is not the problem so much. But, when I have a connecting flight, and now only have a short window to get to my next flight, perhaps the airlines should consider letting connecting flights people off first. My last flight I paid extra for early boarding. My flight was so delayed that I made sure to sit in the closest seat near the front. Even so, by the time I got off, I was literally running to the opposite end of the airport to get my connection. The plane had already started boarding when I got there. What’s worse, the flight attendants knew I had a connecting flight which started boarding before the door opened on the flight I was currently on. Perhaps, when delays happen, it would be polite to let people who have connections get off first. Especially when the connecting flights are that close to leaving. Delays are going to happen, I’m good with that, but show some appreciation to those of us who have connection and a short window to get to them. ❤️
Release Notes
8.1.2
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