Southwest Airlines
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Traveling with Southwest Airlines is even more convenient with our mobile app!
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About Southwest Airlines
About Southwest Airlines
Traveling with Southwest Airlines is even more convenient with our mobile app!
see more about Southwest Airlines
Southwest Airlines
About Southwest Airlines
Book a flight in just a few easy steps
Check in, change or cancel your flights. Plus, add extras like EarlyBird Check-In®.
Super-Fast Shopping & Booking
Book a trip in just a few quick taps. Make it even faster when you use your stored credit cards or PayPal® account.
Everything you need to Travel
Get the information you need right at your fingertips on the home screen - gate information, boarding position, flight status and more.
Boarding Pass on the Go
Get mobile boarding passes for all passengers on your trip 24 hours in advance. Southwest passes have rich color and bold font, which makes seeing your Gate and Boarding Position very clear. Find the details you need quickly: Flight Number, Confirmation Number, Boarding Time, Tier Status, and TSA Pre-Check. Don’t forget to add your Mobile Boarding Passes to Google Pay!
Travel Funds
You can now use Flight Credits, Southwest LUV Vouchers and Gift Cards when changing your flight in the app. Your unused Southwest® Flight Credits show up automatically when you tap ‘View Funds’ within ‘My Account’.
Inflight Entertainment*
Use the app to take you to our Inflight Entertainment Portal where you can watch free live TV1, listen to free music from iHeartRadio1, access free on-demand TV episodes, and view free movies.
*Available only on WiFi-enabled aircraft. Limited time offer. Where available. 1Due to licensing restrictions, on WiFi-enabled international flights Free Live TV and iHeartRadio may not be available for the full duration of flight.
Live Chat
Contact our Customer Representatives through Live Chat by scrolling down to Contact Us in the navigation drawer, and then tap on “Chat”.
Airport Pickup and Drop-off
Thanks to our partnership with Lyft®, you can now use the app to help you request a Lyft®! You’ll know key information like estimated time of arrival and estimated price before booking. More of a rental car person? You can do that in the app, too.
Cars, Hotels, and Vacations
Use our app to quickly book all of your travel needs.
Earn Rewards when you Travel
Sign up for Rapid Rewards® and earn points on your flights. Did you forget to add your Rapid Rewards number during booking? – No worries, you can add it after booking your flight and still earn points. You can then use those points to purchase more flights!
Check in, change or cancel your flights. Plus, add extras like EarlyBird Check-In®.
Super-Fast Shopping & Booking
Book a trip in just a few quick taps. Make it even faster when you use your stored credit cards or PayPal® account.
Everything you need to Travel
Get the information you need right at your fingertips on the home screen - gate information, boarding position, flight status and more.
Boarding Pass on the Go
Get mobile boarding passes for all passengers on your trip 24 hours in advance. Southwest passes have rich color and bold font, which makes seeing your Gate and Boarding Position very clear. Find the details you need quickly: Flight Number, Confirmation Number, Boarding Time, Tier Status, and TSA Pre-Check. Don’t forget to add your Mobile Boarding Passes to Google Pay!
Travel Funds
You can now use Flight Credits, Southwest LUV Vouchers and Gift Cards when changing your flight in the app. Your unused Southwest® Flight Credits show up automatically when you tap ‘View Funds’ within ‘My Account’.
Inflight Entertainment*
Use the app to take you to our Inflight Entertainment Portal where you can watch free live TV1, listen to free music from iHeartRadio1, access free on-demand TV episodes, and view free movies.
*Available only on WiFi-enabled aircraft. Limited time offer. Where available. 1Due to licensing restrictions, on WiFi-enabled international flights Free Live TV and iHeartRadio may not be available for the full duration of flight.
Live Chat
Contact our Customer Representatives through Live Chat by scrolling down to Contact Us in the navigation drawer, and then tap on “Chat”.
Airport Pickup and Drop-off
Thanks to our partnership with Lyft®, you can now use the app to help you request a Lyft®! You’ll know key information like estimated time of arrival and estimated price before booking. More of a rental car person? You can do that in the app, too.
Cars, Hotels, and Vacations
Use our app to quickly book all of your travel needs.
Earn Rewards when you Travel
Sign up for Rapid Rewards® and earn points on your flights. Did you forget to add your Rapid Rewards number during booking? – No worries, you can add it after booking your flight and still earn points. You can then use those points to purchase more flights!
Ratings & Reviews
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Community
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Be careful repricing existing reservations when your flight price has gone down
Oct 7, 2022 By amyktxI love SW in general, but recently when there was a fare sale, I thought I’d check to see if my current reservations had gone down in price/points. I checked a round trip flight with the same days and times and saw that it would save me 5406 points. Great. So I went to “manage my reservations”, brought up my reservation, clicked change, and it indicated that the same days and times would only reduce my total points used by 1544 points! That’s messed up. To get the 5406 points savings, I had to create a whole new reservation and then cancel my original reservation. Of course, that only works if you have enough points to do the new booking (I was too afraid to cancel the original before booking the new cheaper flight in case it would somehow sell out in the few minutes while I did the rebooking). I called SW about this to report the discrepancy and have them just make the change properly to my original flight, but the wait was 60 minutes, so I did the rebooking method (sale ends today and I didn’t want to miss it or have it sell out while on hold), but stayed on hold to report the problem. When the rep came on, she said it should have showed the same price/point reduction with both methods - but it didn’t! Always check! more -
Quick and convenient flight checks credited me over 12,000 pts!!
Dec 16, 2022 By DeerjonesHaving quick access to me booked flights and updates saved me over 12,000 rewards pts as I was reviewing my holiday travel plans. While checking a booked FLT from 2 months ago, I investigated any options to change my FLT time on that date. In doing so I noticed my EXISTING reservation had the lower fare tier open up (which was not the case when I booked) …I was able to change my tier with a touch of my screen and keep my same FLT while getting over 12,000 reward points credited to my account. I am an A List Member because I choose SWA over any other company for my travels and those of my family’s. I HAVE FOUND THAT They are the most CONSISTENT airlines on EVERY LEVEL..customer service extraordinaire, flight times without major disruptions and 24 Hr live Customer service agents at the ready…kind and helpful. Sticking with a proven airlines company who’s decisions from STEM to STERN have been A+. Wise leadership and forethought purchasing/locking in 2yr ADVANCE fuel prices during fuel cost hikes lead to them providing a level of security for offering fairly priced fare costs. more -
Jan 16, 2023 By Sharon Flynn ReedThe one thing that needs improvement is the check in button being available on the details screen THE INSTANT it is 24 hours away from boarding. I always forget that if I'm IN that screen at the 24 hour mark, I have to back out and go back in to see the check in button. Very frustrating and costs me several positions on the list. more -
❤️
Oct 1, 2019 By Frog2019I love flying Southwest. I usually am one of the first to board and I prefer a seat in the back. However, my biggest complaint, is when there are delays. The delay is not the problem so much. But, when I have a connecting flight, and now only have a short window to get to my next flight, perhaps the airlines should consider letting connecting flights people off first. My last flight I paid extra for early boarding. My flight was so delayed that I made sure to sit in the closest seat near the front. Even so, by the time I got off, I was literally running to the opposite end of the airport to get my connection. The plane had already started boarding when I got there. What’s worse, the flight attendants knew I had a connecting flight which started boarding before the door opened on the flight I was currently on. Perhaps, when delays happen, it would be polite to let people who have connections get off first. Especially when the connecting flights are that close to leaving. Delays are going to happen, I’m good with that, but show some appreciation to those of us who have connection and a short window to get to them. ❤️ more -
Oct 15, 2022 By Fred BurksSouthwest Loyal! User friendly app, the flight selection & booking process is simple, get 2 free checked bags, and I don't have to worry about random fees. I almost cheated on Southwest one time. I saw cheap flights with another airline. I tried to book it several times, but when it was time to pay, "This flight does not exist at this price any more". & I would have to pay for each seat of each individual leg of flight. It wasn't worth the 2+ hours i spent trying to figure it out. Never again! more -
No need to call “Customer Support” for this need.
Sep 21, 2019 By LarryB aka TroubNeeded to change a ticket; departure airport and date. I initially called Customer Support. There was a wait period and the system offered a call back. Since I was on my landline with the information needed on my mobile device. I contemplated waiting for the call back but while looking at the mobile I saw that I could possibly do the changes (modify) myself. I declined the call back and proceeded to MODIFY my flight requirements. The process was GREAT including paying the delta of the fare with my card that was on file. Additionally I could have paid with other options such as Apple Pay and Paypal. In this case the need for human intervention was not needed. However there have been times that is has been needed. So Southwest please do not eliminate your human access/contact for your customers even as AI becomes more prevalent. This will be a major differentiator for your airline. As a cost of doing business. Your overall profits will be rewarded. In summary- instead of waiting 16 mins for a call back. I was able to handle my business with Southwest in under 5 minutes. Again the process was Great!! more -
Oct 5, 2022 By Lisa CordellI love the accessibility and ease of this app. I see my itinerary immediately and am updated about any changes without having to log in and check up on it constantly. I also love the upgrade to business class and being automatically checked in without having to remember to check in myself 24 hours prior to flight. Will always fly with Southwest given the option more -
Beware Southwest Voucher
Apr 30, 2018 By Soon to be previous customerI received a Southwest 100 voucher from Southwest after spending several hours delayed in the airport. I was pleasantly surprised until a attempted to use it but needed to cancel due to family emergency. What they FAILED to tell me is the voucher number changed to the flight I cancelled thus when I attempted to use it utilizing the voucher number it wouldn’t let me. I attempted to call southwest but this was during the hurricane emergency and several of their customer service locations were not available. I certainly understood that so I went ahead and scheduled my flight WITHOUT the voucher credit. Finally I got ahold of someone who said they could extend for another year because of my trouble and they could see where I had flown again with the voucher but they encouraged me to wait a couple of more months to call and extend since they could only do it once. I did so but the person I got said no. I explained to numerous phone calls and what I had been told but again was said no and no dialogue had been entered into my record. Be careful with your voucher IF you receive one. Southwest does not have the customer service it use to have. more -
Nov 30, 2022 By Tyler KilpatrickApp is fairly simple and easy to use but not very user friendly or intuitive. What I mean by that is that it's not complicated, but they've chosen to spend more time and space in the app focused on advertising than what you really need to find such as your boarding pass. It'll show recent flight searches and check in options but you have to go back through recent search criteria to find your boarding pass rather than it being available front and center. You can easily save the pass to photos more -
Dr Sue E Pressman
May 26, 2019 By Mama of LeleondakeysSWA is always my first airline of choice. The customer service is the highest, in my opinion, in the airline industry. I once lost my wallet on the flight. Not only did they find it and contact me, but it was sent to the headquarters and mailed back to me with everything in tact!!! Including all the money!! Southwest Rocks!!! Please; never go out of business!!! In contrast, I once left my beautiful leather jacket on a Delta flight. The plane was still at the gate and when I realized, almost immediately, that I had left the jacket in the overhead bin, I reported it to the gate attendant. I got no help and never got the jacket back. One other time with Delta, I had to check my bag at the gate because the overhead bins were full. That had valuable personal items in the bag. The bag was stollen, no ID put into the computer and I never got it back. For at least 5 years I have put Delta airlines out of business, in my mind. Again...Southwest is the B E S T!!! Every other airline and many other industries can learn a lot by paying attention to the SWA business model. Dr. Sue Pressman Licensed Professional Counselor Certified Career Counselor Board Certified Coach more
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Be careful repricing existing reservations when your flight price has gone down
Oct 7, 2022 By amyktxI love SW in general, but recently when there was a fare sale, I thought I’d check to see if my current reservations had gone down in price/points. I checked a round trip flight with the same days and times and saw that it would save me 5406 points. Great. So I went to “manage my reservations”, brought up my reservation, clicked change, and it indicated that the same days and times would only reduce my total points used by 1544 points! That’s messed up. To get the 5406 points savings, I had to create a whole new reservation and then cancel my original reservation. Of course, that only works if you have enough points to do the new booking (I was too afraid to cancel the original before booking the new cheaper flight in case it would somehow sell out in the few minutes while I did the rebooking). I called SW about this to report the discrepancy and have them just make the change properly to my original flight, but the wait was 60 minutes, so I did the rebooking method (sale ends today and I didn’t want to miss it or have it sell out while on hold), but stayed on hold to report the problem. When the rep came on, she said it should have showed the same price/point reduction with both methods - but it didn’t! Always check! more -
Quick and convenient flight checks credited me over 12,000 pts!!
Dec 16, 2022 By DeerjonesHaving quick access to me booked flights and updates saved me over 12,000 rewards pts as I was reviewing my holiday travel plans. While checking a booked FLT from 2 months ago, I investigated any options to change my FLT time on that date. In doing so I noticed my EXISTING reservation had the lower fare tier open up (which was not the case when I booked) …I was able to change my tier with a touch of my screen and keep my same FLT while getting over 12,000 reward points credited to my account. I am an A List Member because I choose SWA over any other company for my travels and those of my family’s. I HAVE FOUND THAT They are the most CONSISTENT airlines on EVERY LEVEL..customer service extraordinaire, flight times without major disruptions and 24 Hr live Customer service agents at the ready…kind and helpful. Sticking with a proven airlines company who’s decisions from STEM to STERN have been A+. Wise leadership and forethought purchasing/locking in 2yr ADVANCE fuel prices during fuel cost hikes lead to them providing a level of security for offering fairly priced fare costs. more -
Jan 16, 2023 By Sharon Flynn ReedThe one thing that needs improvement is the check in button being available on the details screen THE INSTANT it is 24 hours away from boarding. I always forget that if I'm IN that screen at the 24 hour mark, I have to back out and go back in to see the check in button. Very frustrating and costs me several positions on the list. more -
❤️
Oct 1, 2019 By Frog2019I love flying Southwest. I usually am one of the first to board and I prefer a seat in the back. However, my biggest complaint, is when there are delays. The delay is not the problem so much. But, when I have a connecting flight, and now only have a short window to get to my next flight, perhaps the airlines should consider letting connecting flights people off first. My last flight I paid extra for early boarding. My flight was so delayed that I made sure to sit in the closest seat near the front. Even so, by the time I got off, I was literally running to the opposite end of the airport to get my connection. The plane had already started boarding when I got there. What’s worse, the flight attendants knew I had a connecting flight which started boarding before the door opened on the flight I was currently on. Perhaps, when delays happen, it would be polite to let people who have connections get off first. Especially when the connecting flights are that close to leaving. Delays are going to happen, I’m good with that, but show some appreciation to those of us who have connection and a short window to get to them. ❤️ more -
Oct 15, 2022 By Fred BurksSouthwest Loyal! User friendly app, the flight selection & booking process is simple, get 2 free checked bags, and I don't have to worry about random fees. I almost cheated on Southwest one time. I saw cheap flights with another airline. I tried to book it several times, but when it was time to pay, "This flight does not exist at this price any more". & I would have to pay for each seat of each individual leg of flight. It wasn't worth the 2+ hours i spent trying to figure it out. Never again! more -
No need to call “Customer Support” for this need.
Sep 21, 2019 By LarryB aka TroubNeeded to change a ticket; departure airport and date. I initially called Customer Support. There was a wait period and the system offered a call back. Since I was on my landline with the information needed on my mobile device. I contemplated waiting for the call back but while looking at the mobile I saw that I could possibly do the changes (modify) myself. I declined the call back and proceeded to MODIFY my flight requirements. The process was GREAT including paying the delta of the fare with my card that was on file. Additionally I could have paid with other options such as Apple Pay and Paypal. In this case the need for human intervention was not needed. However there have been times that is has been needed. So Southwest please do not eliminate your human access/contact for your customers even as AI becomes more prevalent. This will be a major differentiator for your airline. As a cost of doing business. Your overall profits will be rewarded. In summary- instead of waiting 16 mins for a call back. I was able to handle my business with Southwest in under 5 minutes. Again the process was Great!! more -
Oct 5, 2022 By Lisa CordellI love the accessibility and ease of this app. I see my itinerary immediately and am updated about any changes without having to log in and check up on it constantly. I also love the upgrade to business class and being automatically checked in without having to remember to check in myself 24 hours prior to flight. Will always fly with Southwest given the option more -
Beware Southwest Voucher
Apr 30, 2018 By Soon to be previous customerI received a Southwest 100 voucher from Southwest after spending several hours delayed in the airport. I was pleasantly surprised until a attempted to use it but needed to cancel due to family emergency. What they FAILED to tell me is the voucher number changed to the flight I cancelled thus when I attempted to use it utilizing the voucher number it wouldn’t let me. I attempted to call southwest but this was during the hurricane emergency and several of their customer service locations were not available. I certainly understood that so I went ahead and scheduled my flight WITHOUT the voucher credit. Finally I got ahold of someone who said they could extend for another year because of my trouble and they could see where I had flown again with the voucher but they encouraged me to wait a couple of more months to call and extend since they could only do it once. I did so but the person I got said no. I explained to numerous phone calls and what I had been told but again was said no and no dialogue had been entered into my record. Be careful with your voucher IF you receive one. Southwest does not have the customer service it use to have. more -
Nov 30, 2022 By Tyler KilpatrickApp is fairly simple and easy to use but not very user friendly or intuitive. What I mean by that is that it's not complicated, but they've chosen to spend more time and space in the app focused on advertising than what you really need to find such as your boarding pass. It'll show recent flight searches and check in options but you have to go back through recent search criteria to find your boarding pass rather than it being available front and center. You can easily save the pass to photos more -
Dr Sue E Pressman
May 26, 2019 By Mama of LeleondakeysSWA is always my first airline of choice. The customer service is the highest, in my opinion, in the airline industry. I once lost my wallet on the flight. Not only did they find it and contact me, but it was sent to the headquarters and mailed back to me with everything in tact!!! Including all the money!! Southwest Rocks!!! Please; never go out of business!!! In contrast, I once left my beautiful leather jacket on a Delta flight. The plane was still at the gate and when I realized, almost immediately, that I had left the jacket in the overhead bin, I reported it to the gate attendant. I got no help and never got the jacket back. One other time with Delta, I had to check my bag at the gate because the overhead bins were full. That had valuable personal items in the bag. The bag was stollen, no ID put into the computer and I never got it back. For at least 5 years I have put Delta airlines out of business, in my mind. Again...Southwest is the B E S T!!! Every other airline and many other industries can learn a lot by paying attention to the SWA business model. Dr. Sue Pressman Licensed Professional Counselor Certified Career Counselor Board Certified Coach more
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Dec 25, 2022 By Chris SpaightReally poor design for travel. Can't quickly get to the boarding pass. Have to have the flight number to manually look up each flight, can't use your confirmation # to check all flight status at once. If you exit the app to look up information in email or whatever it takes you back to the main screen again and you have to start over. No Link to customer service or even a link to the phone number that I could find. No way to change reservations without taking to a person. Horrible more -
Jan 5, 2023 By Michael WilsonLike everything southwest does, it is clear that the actual user experience was given little to no consideration. There is no way to view digital boarding passes unless you check-in every time you open the app. Boarding pass upgrades that are available at the airport check-in counter are not shown in the app. more -
Will never fly SW again
Mar 13, 2022 By no fun flyersFirst, we had a flight canceled on our departure which delayed our arrival to our vacation destination by one day resulting in significant cost to our family…..an extra hotel night and food with no assistance or reimbursement provided by SW. We were told it was canceled due to weather which must be questioned because other flights still left Denver and our luggage made it to our destination before we did. We were told there were no other flights available that night so how did our luggage beat us to SLC? Then our return flights were again cancelled and we received no reimbursement for two extra nights in a hotel, food and losing a day of work for two of us and a day of college for our son. Again, we were told it was due to weather which has to be questioned again because SW was still flying east bound. In the future we will pay more to fly another airline and avoid SW. Our money will not go to an airline that makes promises of services/flights and then when canceled calls it “weather” in order to avoid reimbursing their customers. SW advertises a “fun” flying experience. This has been our first and last experience with your airline. All our friends, colleagues, and social media contacts will be told of our horrible experience with SW. more -
Problems with booking
Mar 25, 2019 By Aplem84I was disappointed with booking a flight. I am planning a trip to Chicago, and there was an option to sign up for a credit card and receive $200 dollars credit on the flight that I was booking. So I applied and qualified for the chase credit card. I went through the entire booking process and when I got to the last step there was an error that said that the phone number I entered was in the incorrect format. I tried like 20 times, and know that I put the phone number in correctly, there’s no other way to put it in. I kept getting the error and eventually the offer had expired 15 minutes later. I am very frustrated that this happened. The next morning I called SWA, and the representative told me that there was nothing they could do about it. She told me that I could call chase and try to figure it out with them. After I called chase, the representative told me that I would have to call SWA and they could help me figure it out. Sadly there was no resolution. I applied for the credit card to gain some points on future flights and I can’t even use the incentive that they promoted on the bottom of the screen. My credit card doesn’t even arrive until a month after I get back from my trip. Please fix this problem so another person doesn’t get as upset as I am right now. more -
Management failure with billions in federal support
Dec 28, 2022 By BCE753Having to rebook and takes several days vacation more just to get home would have been completely avoidable had SWA invested the billions it received in federal pandemic funds to modernize crew scheduling and internal systems to avoid the near-complete shutdown of its schedule this month. SWA also imposes turnaround times for aircraft and crews that cannot pass a stress test and leaves tens of thousands of customers stranded—not due to weather, but due to cost-cutting “efficiency” measures. Not pleased. Lost confidence I once had in SWA over other major air carriers. My family is now four days behind schedule and worried that we’ll either be canceled again on Thursday in the last hour while waiting in line at the airport or left stranded without our bags at our connection point hundreds of miles from where we sit now and where we live. We now lack confidence in SWA. FYI, when we rebooked with the desk agent at 04:30 on Monday, the first thing she said as we wondered when we would fly from Portland Int’l to San Diego was not that SWA would get us home, but that we would be better off driving the 1,200 miles to get there than wait for our flight arrangements to be made. She was only trying to give dependable advice and that is sad. more -
Return flight cancelled
Dec 27, 2022 By raccoon 2My family and I have been a loyal customers of Southwest for many years. We have been consistently very satisfied with the product and the service we have experienced and always encourage people in our social circle, family and friends to fly Southwest Airlines. Although, as of today, I am not able to have that same feeling and energy as I once had. The failure to properly plan and prepare for the necessary level of Human Resources/staffing needed to service your valued customers/passengers is extremely disappointing. Aside from the inevitable disruption of trip planning, and the resulting anxiety, there of, I personally have losses of wages/income. I realize that things happen and some situations are out of your control. Such as extreme weather conditions leading to irregular operations and travel disruptions. I also understand and appreciate that you’re doing your best to put things back on track. However, I believe that most of your valued customers/passengers would greatly appreciate some form of restitution or compensation from Southwest Airlines to soften the impact of their experience and salvage their remaining loyalty and faith in Southwest Airlines. I thank you for this opportunity share and hope that this is helpful. Sincerely, John F King II “GO SOUTHWEST!!✈️ more -
Kicked off plane
Feb 24, 2022 By kacahillI am unbelievably just made by the way I was treated by Southwest Airlines. My mask slipped on my nose because I have a very small face. Stewardess did ask me to put it up and I did. I had my mask on the entire flight except when I was eating.I deep boarded the plane and our connection and then go back on the plane. It was very hot and I was having a hard time breathing. I asked for some water and they told me they were not serving any beverages on the flight. I was having a really hard time so my friend asked the flight attendant again for some water. They did bring it over and I drank it and I put my mask back up. Then I was approached by someone who works for Southwest and asked me if I was having a hard time breathing. I told her I got some water and I was OK. Then another Southwest employee asked me to get off the plane. They kicked me off the flight with nothing. An airport in a city I know nothing about. I had to tell them I had medication on my checked bag and they finally got my bag off the plane. I went down to baggage claim and had to ask a cab driver where I should go. I’m at the Holiday Inn express now and I’m waiting for my flight for the morning. Thank you Southwest for ruining my vacation and I will never fly your airline again. more -
Dec 2, 2019 By A Google userConvenient way to track your airline points and tickets. However, booking a car appears to be broken. You fill out the screen, select your dates, vehicle type etc. and get "Oops, you missed a spot!" The fact that they can't even bother to highlight or tell you what is missed is one thing, but the fact that they didn't bother testing this is another. Hopefully their IT and App developers stay away from the planes. Luckily you can still go to the Southwest website, either on your phone or larger device and book a car and still get your points. more -
Flight Delays and Rebookings
Jan 7, 2022 By No OrleansMy family and I were scheduled to fly out of Baltimore on Wednesday January 5, 2022 at 2:20pm heading to New Orleans to attend an event on Thursday at 7pm. My flight was initially rebooked to Thursday, January 6 at 8:30am with a different connection city. That flight was then delayed until 9:45am, then rebooked to a different 8:30am flight with a new connection that had me arrive in New Orleans by way of Austin, TX at 5:00pm. Upon arriving in Austin i was greeted with two more texts delaying the flight out of Austin by an additional 2 hours with a new arrival time of 7:06pm. The flight was then delayed further to 6pm and subsequently 7:30pm arriving in New Orleans at 9:15pm. I had to scramble a book my family on a different airline at additional cost to arrive in New Orleans on time. I initially spoke to an agent who attempted to tell me that there were weather issues in Baltimore (which there were not) and other cities which caused delays throughout the system and there was nothing he could do. After two more delays i called back and waited in queue for over 30 minutes and did not speak with anyone. What was supposed to be a two day trip for my family will end up being a trip of less than 24 hours if i cannot manage to change the return flight. more -
Jun 27, 2019 By A Google userIf you opt for the guest login, you will have to enter your confirmation number, first name and last name every time you switch apps/the app is minimized. This is not only annoying but impractical for checking flight info or using mobile boarding pass. Other airline apps don't seem to suffer from this problem, so it can be fixed. However, I'm not gonna hold my breath. more
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Quick and convenient flight checks credited me over 12,000 pts!!
Dec 16, 2022 By DeerjonesHaving quick access to me booked flights and updates saved me over 12,000 rewards pts as I was reviewing my holiday travel plans. While checking a booked FLT from 2 months ago, I investigated any options to change my FLT time on that date. In doing so I noticed my EXISTING reservation had the lower fare tier open up (which was not the case when I booked) …I was able to change my tier with a touch of my screen and keep my same FLT while getting over 12,000 reward points credited to my account. I am an A List Member because I choose SWA over any other company for my travels and those of my family’s. I HAVE FOUND THAT They are the most CONSISTENT airlines on EVERY LEVEL..customer service extraordinaire, flight times without major disruptions and 24 Hr live Customer service agents at the ready…kind and helpful. Sticking with a proven airlines company who’s decisions from STEM to STERN have been A+. Wise leadership and forethought purchasing/locking in 2yr ADVANCE fuel prices during fuel cost hikes lead to them providing a level of security for offering fairly priced fare costs. more -
❤️
Oct 1, 2019 By Frog2019I love flying Southwest. I usually am one of the first to board and I prefer a seat in the back. However, my biggest complaint, is when there are delays. The delay is not the problem so much. But, when I have a connecting flight, and now only have a short window to get to my next flight, perhaps the airlines should consider letting connecting flights people off first. My last flight I paid extra for early boarding. My flight was so delayed that I made sure to sit in the closest seat near the front. Even so, by the time I got off, I was literally running to the opposite end of the airport to get my connection. The plane had already started boarding when I got there. What’s worse, the flight attendants knew I had a connecting flight which started boarding before the door opened on the flight I was currently on. Perhaps, when delays happen, it would be polite to let people who have connections get off first. Especially when the connecting flights are that close to leaving. Delays are going to happen, I’m good with that, but show some appreciation to those of us who have connection and a short window to get to them. ❤️ more -
Oct 15, 2022 By Fred BurksSouthwest Loyal! User friendly app, the flight selection & booking process is simple, get 2 free checked bags, and I don't have to worry about random fees. I almost cheated on Southwest one time. I saw cheap flights with another airline. I tried to book it several times, but when it was time to pay, "This flight does not exist at this price any more". & I would have to pay for each seat of each individual leg of flight. It wasn't worth the 2+ hours i spent trying to figure it out. Never again! more -
No need to call “Customer Support” for this need.
Sep 21, 2019 By LarryB aka TroubNeeded to change a ticket; departure airport and date. I initially called Customer Support. There was a wait period and the system offered a call back. Since I was on my landline with the information needed on my mobile device. I contemplated waiting for the call back but while looking at the mobile I saw that I could possibly do the changes (modify) myself. I declined the call back and proceeded to MODIFY my flight requirements. The process was GREAT including paying the delta of the fare with my card that was on file. Additionally I could have paid with other options such as Apple Pay and Paypal. In this case the need for human intervention was not needed. However there have been times that is has been needed. So Southwest please do not eliminate your human access/contact for your customers even as AI becomes more prevalent. This will be a major differentiator for your airline. As a cost of doing business. Your overall profits will be rewarded. In summary- instead of waiting 16 mins for a call back. I was able to handle my business with Southwest in under 5 minutes. Again the process was Great!! more -
Oct 5, 2022 By Lisa CordellI love the accessibility and ease of this app. I see my itinerary immediately and am updated about any changes without having to log in and check up on it constantly. I also love the upgrade to business class and being automatically checked in without having to remember to check in myself 24 hours prior to flight. Will always fly with Southwest given the option more -
Beware Southwest Voucher
Apr 30, 2018 By Soon to be previous customerI received a Southwest 100 voucher from Southwest after spending several hours delayed in the airport. I was pleasantly surprised until a attempted to use it but needed to cancel due to family emergency. What they FAILED to tell me is the voucher number changed to the flight I cancelled thus when I attempted to use it utilizing the voucher number it wouldn’t let me. I attempted to call southwest but this was during the hurricane emergency and several of their customer service locations were not available. I certainly understood that so I went ahead and scheduled my flight WITHOUT the voucher credit. Finally I got ahold of someone who said they could extend for another year because of my trouble and they could see where I had flown again with the voucher but they encouraged me to wait a couple of more months to call and extend since they could only do it once. I did so but the person I got said no. I explained to numerous phone calls and what I had been told but again was said no and no dialogue had been entered into my record. Be careful with your voucher IF you receive one. Southwest does not have the customer service it use to have. more -
Dr Sue E Pressman
May 26, 2019 By Mama of LeleondakeysSWA is always my first airline of choice. The customer service is the highest, in my opinion, in the airline industry. I once lost my wallet on the flight. Not only did they find it and contact me, but it was sent to the headquarters and mailed back to me with everything in tact!!! Including all the money!! Southwest Rocks!!! Please; never go out of business!!! In contrast, I once left my beautiful leather jacket on a Delta flight. The plane was still at the gate and when I realized, almost immediately, that I had left the jacket in the overhead bin, I reported it to the gate attendant. I got no help and never got the jacket back. One other time with Delta, I had to check my bag at the gate because the overhead bins were full. That had valuable personal items in the bag. The bag was stollen, no ID put into the computer and I never got it back. For at least 5 years I have put Delta airlines out of business, in my mind. Again...Southwest is the B E S T!!! Every other airline and many other industries can learn a lot by paying attention to the SWA business model. Dr. Sue Pressman Licensed Professional Counselor Certified Career Counselor Board Certified Coach more -
Nov 29, 2022 By Jim RiddleSouthwest is my airlinr of choice! Fares are reasonable and I love that I am able to actually use my points. Nothing complicated about booking, changing, or canceling flights on the app - and no fee for doing so. Getting my boarding pass is easy, with multiple ways to save it. I still prefer a paper pass, but sometimes that's not an option when I'm travelling. Overall I find the app very good and user friendly. more -
Perfect Model
Oct 19, 2019 By Niki BrayI love the business model of Southwest. People are treated equally based upon needed. There is no classism built into the business model of Southwest. Those with greatest needs are serviced first and then everyone else has an equal chance to sit anywhere in the cabin of the plane they choose. No curtains being pulled to divide customers based upon class. I love this! At the most, you can pay up to $50 to improve your number in line for entering the plane. This fee is not so high that only a few can afford it and it’s the max fee, your fee could be as low as $15. The pilots and flight attendants are friendly and seem to enjoy their job. They deal with passengers who out of compliance with federal regulations (such as being on a phone call after the door has closed when pushing away from the gate) in a friendly and gentle manner. If there is a Southwest flight available for my trip, I will always choose Southwest over any other airline available. Thank you, Southwest. We see the efforts your company is making to do good business. You’ve earned a loyal customer in me! more -
Difficult to Book Two people using travel funds
May 20, 2021 By JL app is crapI tried to book a trip for my wife and myself at the same time (2 travelers). When it got to the payment portion I tried to use travel funds from another trip that was cancelled during COVID last year. We had booked that other trip together (2 travelers) and consequently we both had the same confirmation number. I was able to only apply the funds from my half of that other flight, but when I tried to add the funds from my wife’s half of that trip using the same confirmation number but with her name, the app wouldn’t allow it and said that confirmation number and those funds (for my half only) had already been applied. I eventually had to cancel the reservation, go back into the app and book my flight separately, then book my wife’s flight separately before I could apply the travel funds. Not a very user-friendly app, especially when you have to go back and re-enter ALL of the passenger info again. I’m not impressed with the app! more
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Be careful repricing existing reservations when your flight price has gone down
Oct 7, 2022 By amyktxI love SW in general, but recently when there was a fare sale, I thought I’d check to see if my current reservations had gone down in price/points. I checked a round trip flight with the same days and times and saw that it would save me 5406 points. Great. So I went to “manage my reservations”, brought up my reservation, clicked change, and it indicated that the same days and times would only reduce my total points used by 1544 points! That’s messed up. To get the 5406 points savings, I had to create a whole new reservation and then cancel my original reservation. Of course, that only works if you have enough points to do the new booking (I was too afraid to cancel the original before booking the new cheaper flight in case it would somehow sell out in the few minutes while I did the rebooking). I called SW about this to report the discrepancy and have them just make the change properly to my original flight, but the wait was 60 minutes, so I did the rebooking method (sale ends today and I didn’t want to miss it or have it sell out while on hold), but stayed on hold to report the problem. When the rep came on, she said it should have showed the same price/point reduction with both methods - but it didn’t! Always check! more -
Jan 16, 2023 By Sharon Flynn ReedThe one thing that needs improvement is the check in button being available on the details screen THE INSTANT it is 24 hours away from boarding. I always forget that if I'm IN that screen at the 24 hour mark, I have to back out and go back in to see the check in button. Very frustrating and costs me several positions on the list. more -
Nov 11, 2020 By Angelica Norman-BeltranI really like this App, not to mention the flexibility SW has for cancelling a flight and being able to use th credit for another flight. Pretty easy to navigate, but if you're using a travel credit to pay for a flight, it's not the easiest to figure out how to use the credit. You have to a litle digging. A nice enhancement would be to clearly define at checkout that you have a travel credit, allow the user to select the credit to apply to the new flight & then pay the difference. more -
Feb 6, 2020 By A Google userThe app is convenient and easy to use. However, I would appreciate it if the number of points required on both the outbound and inbound flights were included in the summary. It seems that SWA purposely makes it difficult for customers 2 confirm the number of points spent on a flight after the fact. This is PROBLEMATIC when it is necessary to revise reservations. The app does not allow companion tickets to be booked at the same time. This to is a MAJOR DRAWBACK :0( more -
Oct 5, 2021 By Brandon WilloughbyIt's a good app fairly easy to navigate and I don't have a lot of issues with it. The only reoccurring issue is that I will normally have to hit the purchase button twice when booking flights. The first time I hit it, the transaction will inevitably fail. But the second time it always goes through in seconds. I have never been double charged for a flight so at least I know the first transaction is always cancelled. more -
Jul 13, 2019 By A Google userOne of the best commercial apps I use (and i use it frequently). I am able to do everything I have ever needed to do within the app (except it is not convenient to locate old canceled reservations for the purposes of using the funds for travel). It doesn't crash and is easy to navigate. I am a fan of the fingerprint log in . It would get 5 stars if it bothered to tell you that you will get turned away at the jetway if you have multiple boarding passes on one phone. more -
Desiree Guerra
Oct 15, 2018 By Desiree GuerraI am beyond disappointed. I called day before yesterday to change my flight because I was concerned about the weather. I specifically asked the customer service representative if my early bird would transfer. She kept me on hold for 10 minutes then told me that she had to do some investigating and it did transfer. Even sent me a second email showing me it transferred. When I checked in this morning to my surprise I did not get early bird. So I call and the next customer service rep I talked to gave me the run around and basically the first customer service rep had lied to me!! So after paying an additional $126 to change my flight I now how no eRly bird that I paid for and was told did transfer. Then I was told to call another customer service number to address this issue and I was on the phone waiting for someone for 30 minutes!!! If I had known Southwest was going to be so cavalier about taking care of their customers after the money has been spent I would have never given them my business. Just a suggestion, pay the extra for a more professional airline. It’s worth it!! more -
Ease of changing flight
Nov 7, 2022 By UltamomHi. My daughter was at work when she realized her mistake of ticket dates. She called me with her flight number and asked me to change it because she was so worried tickets will be sold for the weekend she really wanted. There was a real sense of urgency and I have never done this before, so I was kind of nervous. I have to say it was a lot easier to do, than I thought it would be. I appreciate that. I was very disheartened to see the difference in ticket prices. She was so happy to get to come home for $147. The price what kind of shocking to me, but I guess that’s what we get for our mistakes. Also, I think the policy stinks when it comes to being in this frequent flyer club. I bought several tickets for my daughters, but I don’t get the points when I pay for someone else to fly. I feel I should get the points, whether I’m paying for my own ticket or for either of my daughters. I would’ve had a lot of miles by now, but I didn’t realize I wasn’t collecting them when paying for others to fly. Just my two cents. Thank you. Christine Griffin more -
Companion boarding pass
Feb 12, 2020 By ho hellRemarkably, a couple of weeks after I left the review below, and gave a one-star rating to the app because of it, I got an email informing me that the app has been updated to address this limitation. Now, up to 8 people in a reservation recorded can check in and see their boarding passes on a single mobile phone/device. That’s amazing responsiveness, and I have adjusted my original star rating from one star to five stars ! I do not like that you require my traveling companion to download the Southwest mobile app, in order to see her mobile boarding pass. It would be preferable to allow me to see both my boarding pass, as well as my traveling companion’s boarding pass (who was booked in the same reservation record) on the Southwest mobile app on my phone. Instead, I can only see mine on my phone, and she was forced to download and setup the app on her phone in order to see her mobile boarding pass on her phone. more -
Not as Good as the Website
Aug 19, 2019 By KeenakeReasonable to navigate, but some functions are hard to find. It seems my flight is easy to find, but I cannot directly check in my companion fare person by direct link. The checking in the underage kids linked to my reservation requires me to exit app and check them in separate. The web page makes this simpler by at least showing their reservation numbers, but the app only shows the companion after some searching. And the dogs? Why can they not be checked in online? Just like a TSA document, flier status, etc, why can I not post their medical certificate and until it expires (assuming it’s not renewed), check them in online? You already charge me $95 each way for each 4# dog, take away my right to bring a carry on (22#), and then make me see an agent to add what extra review? Try to be a leader - change the process now, do not wait until “the industry” makes the move. Serve your customer needs first where it is a reasonable request. more
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Nov 30, 2022 By Tyler KilpatrickApp is fairly simple and easy to use but not very user friendly or intuitive. What I mean by that is that it's not complicated, but they've chosen to spend more time and space in the app focused on advertising than what you really need to find such as your boarding pass. It'll show recent flight searches and check in options but you have to go back through recent search criteria to find your boarding pass rather than it being available front and center. You can easily save the pass to photos more -
Sep 27, 2022 By Stacy EdwardsThe app is fairly easy to use. However, I still don't understand the points, companion, and SWA reward / milage program. Usage of points should be allowable in conjunction with partial payment. Points should help to decrease the ticket price. Meaning it would be nice & helpful if we could do half points / half price or a % of your points & the balance in cash. It shouldn't be all or nothing. We shouldn't have to pay by either all points or no points. That would be a beneficial loyalty program. more -
Oct 11, 2019 By A Google userMost of the time a really good app, it rarely crashes and has several functions that are easy to use and convenient. My only complaint is that when checking in for a flight, it doesnt always work. For example, I have had it say "unable to check you in for this flight, see a gate agent" or unable to retrieve reservation. This is extremely frustrating and just cost time because if I go out of the app and back in, it will check me in. I really wish this would be fixed, then I would give it 5 stars. more -
Dec 26, 2021 By Sean WagstaffI love southwest and almost everything about it. I'm an A-list member. But the app is just not a good reflection of the airline. It's difficult to use in flight. Connecting to wifi on flights is hit and miss and hard to figure out every single time. Sometimes I can't manage it at all, other times it takes half the flight. Very frustrating. This should be one button push for a-list members to connect and get all the benefits - free drink, wifi, etc. Fix your app, Southwest!!! more -
Aug 20, 2020 By Toni BarlowBooking a flight with this app is very easy to do. Consecutive dates (3) are given to check times and fares for each date which could be lower than the original date selected. I was able to use my payment voucher from a previous cancelation which was very useful. However, I have attempted several times to sign in to this app, several phone calls to customer service, password resets, and I'm still unable to sign in??? Very frustrating... more -
Dec 5, 2019 By A Google userSketchy. I use this app all of the time, as I fly every 2 weeks. Beware...if you go through all of the motions to book a flight, then decide to come back later in the day, the price will increase for no other reason than to take advantage of you and charge you more. It JUST happened again. Flight went up $10 in the 30 minutes between me looking it up, then coming back to purchase. Same flights, nothing changed but the price. $10 isn't a lot, but if it happens every time, I lose $120/year more -
A great suggestion from my Sis
Oct 7, 2018 By I LIKE FREE 1965While planning for this trip to see my Sis in Washington, I must have looked on every site and looked up every travel carrier there is. A very slow and tedious process. I was so done and about to give up because I could not find what I wanted which was a cheap trip from Seattle, WA to Long Beach, Ca where I live. I did not want to be anywhere near LAX’s chaos, I just wanted to get home quickly. My Sis suggested Southwest which I was surprised that I hadn’t checked out. Booked me a trip just like! THEN - my hubby told of a time conflict he had - he had to be back in LBG on Monday. No problem, I thought, I’ll just talk to a rep to get the date changed. And I did talked to the rep and she assured me of the change. I printed out the tickets, didn’t look at the dates and left. (My bad) It wasn’t until I got ready to check in for the flight that I started having problems. Called a rep and guess what- no dates had been changed. Had to cancel so many things - horrible! The rep I talked to was so nice -LIZ - which why the rating is as it is but that rep bought it down. You only had ONE job... more -
Saving places without paying for early bird
Sep 6, 2022 By SoccerBabe #4When I began using Southwest, and learning your boarding system, I was faced with an unpleasant confrontation. I generally will pay $25 to get the early bird boarding, so that I can get a seat near the front. On 70% of the flights, when I start to sit down, the man (usually) says he is saving them for his family. The family who did not pay for early bird seating. flight attendants within earshot have been no help. The last like this happened to a questioned him. It is an unfair practice and forces me, a single traveler to sit further in the back. If the person is not there, the seat is free. I would think that you have had some disagreements among travelers due to your practice of allowing people to save seats. I have spoken to single women traveling on Southwest and they have a greed that it has happened to them many times. Please state verbally and in writing that there is no saving us seats. It seems quite simple measure that would fit well with your policy of first come first serve. more -
Some things I wish I could do
Aug 3, 2018 By jokaye365With string enough internet, updates are timely and booking is a clear process; the app has never failed me! But there are two things that would make it more convenient. 1. A Check In button below the next upcoming flight. If my confirmation number and travel information is in Trips, why do I still have to go to Check In and enter my confirmation and name? As someone who tries to wake up 24 hours before my flight in a panic to check in, this would be really nice. Unless they’re doing this on purpose. 2. I’d like to be able to keep travel funds in a place attached to my account then deduct from them when I book instead of constantly having to enter them as a payment option. I can save credit card info so why not travel funds? Simple shopping platforms apply credit saved to purchases and note the difference of values. This should be for browser and app options. I can also see this inconvenience as purposeful if they want folks to forget they have travel funds. more -
App is limiting...
Mar 12, 2018 By 29 years burnin' down the roadYou can’t look up or book international flights using the app; you need to use the desktop site. It is annoying that you can’t switch between dollars and points while looking up flights; you need to start a new search if you want to view dollars instead of points and vice versa, even when it’s the same flight search. Southwest, can you please have your webmaster add that feature? Thank you! Also, we should be able to revise our travel companions and make account changes using the app (and website) instead of having to call. Southwest is always my first choice when flying! I use the app when possible but find it necessary to use the desktop site or call when the app doesn’t facilitate, and why provide an app for your customers if it is less convenient and not equal to what you can accomplish on the desktop site? I know these are first-world problems, but I’m just sayin. I love Southwest. Amazing customer service, great policies, and they get me where I need to be (with very reasonable prices). Yay! more
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Dec 2, 2019 By A Google userConvenient way to track your airline points and tickets. However, booking a car appears to be broken. You fill out the screen, select your dates, vehicle type etc. and get "Oops, you missed a spot!" The fact that they can't even bother to highlight or tell you what is missed is one thing, but the fact that they didn't bother testing this is another. Hopefully their IT and App developers stay away from the planes. Luckily you can still go to the Southwest website, either on your phone or larger device and book a car and still get your points. more -
Horrible experience
Jun 13, 2018 By JaidennnnnnThe customer service was very rude. I have been on a plane over 10 times and Ive always had great friendly/funny Pilots, flight attendants, anybody working on the plane that Ive encountered customer service with. And to me thats one of the most important things. They were EXTREMELY rude while I started to feel sick on the plane which has never happened to me before I always have great flights with no problems, but usually I fly through Delta. I will NEVER fly with Southwest again because of how rude the workers were to not even just me. They were also super slow on getting our drinks out and no snacks were offered, which I thought all airlines offered snacks. And when I was using the bathroom I had forgotten to lock the door, one of the ladys working knocks and then OPENS the door to tell me I need to lock it. Luckily I wasn’t in the middle of going to the bathroom I was just about to wash my hands...I didnt notice if maybe the door was slightly open and she saw that I wasnt going to the bathroom so she opened it..but either way I thought it was rude of her to just open the bathroom door knowing I was in there. I didnt happen to catch the girls name that I had bad experiences with but she had short blonde hair, slightly bigger. more -
Delayed notifications and higher prices
Sep 3, 2021 By brandonjp.comAlways thought this was a fine app. Nice to have everything in one place. But here’s what to know... flights are cheaper on the website. Even as I type that I don’t even believe it would be true, but yesterday the same exact flight in the app was $536 total for two people, but on the website it was $386. I was in the middle of checkout in the app when I thought maybe there was a flight leaving a little later. So I searched in a web browser and the same exact flight I was about to purchase, came up but for nearly $100 cheaper per person! I really didn’t believe it. I quit the app, reloaded the website in a private tab... re-did the search on both places and again: same exact flight was almost $100 more in the app than on the website. Not all the flights were priced differently (in fact, only 1 other in my quick search), but needless to say I bought the flight on the web instead of the app. Also, it’s currently 11am and I just got a notification from the app about my flight which landed 3 hours ago. Soooo, don’t rely on the app for timely notifications or best prices. more -
Terrible communication
Dec 26, 2022 By koolkade2014Nyc travel nightmare: We arrive at airport 3:15, our flight scheduled for 4:25. Our flight continues to get delayed, and the flight attendant says it will likely get cancelled due to understaffing. We get in line to speak with an agent at 9:00. At 11:00 they officially cancel the flight at 11:30 we finally get to desk and try to reschedule flight. They have no availability on any flights going to New York the next day, earliest would be Tuesday afternoon. We opt to go to DC and take the train to NYC. They tell us to go to baggage claim to get our luggage since we changed final designation. Six other flights were also canceled. At 2:45, after we already waited for 3 hours, they come out and tell us that there are too many bags and that they are not unloading. All bags will go to their original final destination. A fight almost breaks out with all the disgruntled passengers and the Southwest baggage staff. We then go back to check in for our 5:00 flight to DC and have to wait for TSA to open at 3:15. The desk agents were very nice and helpful but no one seemed to have to correct information more -
Getting a boarding pass got worse
Mar 20, 2022 By Anonymou5eI’ve flown SW for many years and enjoyed how easy it makes things like check-in, etc. I just updated my app and find the changes to check-in very frustrating and, frankly, elitist. It used to be that I could check in for all parties on a single confirmation number, then print out each person’s ticket to bring to the airport. This was helpful when traveling with children who can’t reasonably be expected to manage their own boarding pass. Now, apparently, the only way to get a boarding pass is to save it to Apple Wallet (which I don’t use) and all boarding passes are saved to the same wallet. Since I don’t use Wallet, I don’t know how to distribute multiple passes to the various passengers. And what about people who don’t have reliable phones? Whose phone screens are damaged so the pass can’t be scanned at the gate? Why not just let people get their passes by email either on the app or via the website? Isn’t an app supposed to make things easier, not harder? This “upgrade” fails that basic test. more -
Don’t Use App for Check-In
Dec 27, 2019 By murph3598The last few times I’ve used this app for check in, I have had less than stellar, or responsive results. I’ll hover by my phone waiting for the minute to turn and then refresh the screen waiting for check-in to start. The minute turns, I refresh the screen and...”see agent at gate”. I go back to the home screen again, attempt to see there details of my trip and see the check in button and...”see agent at gate” comes up yet again. It’s not until the third time and about a minute of screen refreshing later that the check in button pops up along with a “C” or high “B” at best group boarding pass. I thought this was a one time fluke, but I’ve tried checking in over WiFi and over the network, and have had the same results twice in a row. I assume the experience must be better over a computer, so I’d heavily recommend using that if you don’t want a C boarding pass for trying to check in the first second you can. Otherwise, the app works fine, but since Southwest is open seating, check in responsiveness has an immense impact on the experience. more -
Check In
Dec 25, 2019 By Santa Monica GalI would have given this app 5 stars if it wasn’t for the check in feature glitch. The check in feature has repeatedly given me multiple error messages when trying to check in 24 hours prior to several of my flights. For example, this morning I tried to check in for my upcoming flight, but I was delayed due to a glitch in the app. My flight is at 6 am tomorrow, so I hit the check in feature on my app right when the phone turned 6 am, and followed the prompts to check in. The app gave me the error message that it was unable to check me in and to contact a gate agent. I exited the app multiple times and went through the process again and again, until it finally allowed me to check in. This is not a one off either and seems to happen every time I try to check in for my flights and I end up with a late boarding pass. Other than this annoying feature, the app is great for making reservations, but this is a pretty big deal considering that the seats are selected based on your position in line. more -
System Error Canceled my Flight
Feb 7, 2021 By @zaggaziggizI got to the gate and my flight had been canceled. I received an email stating “you have canceled your flight”, - both the departure and return had been canceled without me being on the website or app and after I had already gotten through security. The operations attendant was the rudest individual I have ever encountered with Southwest, as customer service and being upbeat is generally the priority with this airline. They were unable to get me on my flight or rebook me until it had already departed and my coworker also had to get off of the flight so that we wouldn’t be separated. This is a business trip, and we fly frequently and have never encountered such an error. I am fairly certain that all of my rapid rewards points are now misadjusted, and this has been an overall awful experience- minus Ashley Sanchez at customer service, who finally got us on a new flight, after battling back and forth with people on the phone about what happened with my tickets for about 35 min. Bless her. more -
Southwest Air Lines App
Oct 20, 2018 By 🔥🤬🤯😤😝🔥The app needs much more user friendly attention. It needs to address Lost Luggage, Missing luggage items, WiFi, & traveler’s flight opinions. If a traveler loss luggage or items missing from there luggage there should be a short cut(icon) to help you address this issue(s). WiFi should be added to app. Some travelers did not know that they should have downloaded a separate app before boarding. Not all airline use the same WiFi systems, this would save travelers time. Giving Southwest Air Line travelers a voice is empowering! The app should have a spot for everyone’s opinions. This would be the most useful system for Southwest learn exactly what needs to be addressed. The Rapid Rewards number should be woven into the app to help users & Southwest Air Lines reduce the users form information entering. Seating Up grades should also have an icon. If seating upgrade is not possible on the app, it should address you to see or call a Southwest Representative. In all this would reduce Southwest Air Lines work load and save travelers standing in line. more
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Dec 25, 2022 By Chris SpaightReally poor design for travel. Can't quickly get to the boarding pass. Have to have the flight number to manually look up each flight, can't use your confirmation # to check all flight status at once. If you exit the app to look up information in email or whatever it takes you back to the main screen again and you have to start over. No Link to customer service or even a link to the phone number that I could find. No way to change reservations without taking to a person. Horrible more -
Jan 5, 2023 By Michael WilsonLike everything southwest does, it is clear that the actual user experience was given little to no consideration. There is no way to view digital boarding passes unless you check-in every time you open the app. Boarding pass upgrades that are available at the airport check-in counter are not shown in the app. more -
Will never fly SW again
Mar 13, 2022 By no fun flyersFirst, we had a flight canceled on our departure which delayed our arrival to our vacation destination by one day resulting in significant cost to our family…..an extra hotel night and food with no assistance or reimbursement provided by SW. We were told it was canceled due to weather which must be questioned because other flights still left Denver and our luggage made it to our destination before we did. We were told there were no other flights available that night so how did our luggage beat us to SLC? Then our return flights were again cancelled and we received no reimbursement for two extra nights in a hotel, food and losing a day of work for two of us and a day of college for our son. Again, we were told it was due to weather which has to be questioned again because SW was still flying east bound. In the future we will pay more to fly another airline and avoid SW. Our money will not go to an airline that makes promises of services/flights and then when canceled calls it “weather” in order to avoid reimbursing their customers. SW advertises a “fun” flying experience. This has been our first and last experience with your airline. All our friends, colleagues, and social media contacts will be told of our horrible experience with SW. more -
Problems with booking
Mar 25, 2019 By Aplem84I was disappointed with booking a flight. I am planning a trip to Chicago, and there was an option to sign up for a credit card and receive $200 dollars credit on the flight that I was booking. So I applied and qualified for the chase credit card. I went through the entire booking process and when I got to the last step there was an error that said that the phone number I entered was in the incorrect format. I tried like 20 times, and know that I put the phone number in correctly, there’s no other way to put it in. I kept getting the error and eventually the offer had expired 15 minutes later. I am very frustrated that this happened. The next morning I called SWA, and the representative told me that there was nothing they could do about it. She told me that I could call chase and try to figure it out with them. After I called chase, the representative told me that I would have to call SWA and they could help me figure it out. Sadly there was no resolution. I applied for the credit card to gain some points on future flights and I can’t even use the incentive that they promoted on the bottom of the screen. My credit card doesn’t even arrive until a month after I get back from my trip. Please fix this problem so another person doesn’t get as upset as I am right now. more -
Management failure with billions in federal support
Dec 28, 2022 By BCE753Having to rebook and takes several days vacation more just to get home would have been completely avoidable had SWA invested the billions it received in federal pandemic funds to modernize crew scheduling and internal systems to avoid the near-complete shutdown of its schedule this month. SWA also imposes turnaround times for aircraft and crews that cannot pass a stress test and leaves tens of thousands of customers stranded—not due to weather, but due to cost-cutting “efficiency” measures. Not pleased. Lost confidence I once had in SWA over other major air carriers. My family is now four days behind schedule and worried that we’ll either be canceled again on Thursday in the last hour while waiting in line at the airport or left stranded without our bags at our connection point hundreds of miles from where we sit now and where we live. We now lack confidence in SWA. FYI, when we rebooked with the desk agent at 04:30 on Monday, the first thing she said as we wondered when we would fly from Portland Int’l to San Diego was not that SWA would get us home, but that we would be better off driving the 1,200 miles to get there than wait for our flight arrangements to be made. She was only trying to give dependable advice and that is sad. more -
Return flight cancelled
Dec 27, 2022 By raccoon 2My family and I have been a loyal customers of Southwest for many years. We have been consistently very satisfied with the product and the service we have experienced and always encourage people in our social circle, family and friends to fly Southwest Airlines. Although, as of today, I am not able to have that same feeling and energy as I once had. The failure to properly plan and prepare for the necessary level of Human Resources/staffing needed to service your valued customers/passengers is extremely disappointing. Aside from the inevitable disruption of trip planning, and the resulting anxiety, there of, I personally have losses of wages/income. I realize that things happen and some situations are out of your control. Such as extreme weather conditions leading to irregular operations and travel disruptions. I also understand and appreciate that you’re doing your best to put things back on track. However, I believe that most of your valued customers/passengers would greatly appreciate some form of restitution or compensation from Southwest Airlines to soften the impact of their experience and salvage their remaining loyalty and faith in Southwest Airlines. I thank you for this opportunity share and hope that this is helpful. Sincerely, John F King II “GO SOUTHWEST!!✈️ more -
Kicked off plane
Feb 24, 2022 By kacahillI am unbelievably just made by the way I was treated by Southwest Airlines. My mask slipped on my nose because I have a very small face. Stewardess did ask me to put it up and I did. I had my mask on the entire flight except when I was eating.I deep boarded the plane and our connection and then go back on the plane. It was very hot and I was having a hard time breathing. I asked for some water and they told me they were not serving any beverages on the flight. I was having a really hard time so my friend asked the flight attendant again for some water. They did bring it over and I drank it and I put my mask back up. Then I was approached by someone who works for Southwest and asked me if I was having a hard time breathing. I told her I got some water and I was OK. Then another Southwest employee asked me to get off the plane. They kicked me off the flight with nothing. An airport in a city I know nothing about. I had to tell them I had medication on my checked bag and they finally got my bag off the plane. I went down to baggage claim and had to ask a cab driver where I should go. I’m at the Holiday Inn express now and I’m waiting for my flight for the morning. Thank you Southwest for ruining my vacation and I will never fly your airline again. more -
Flight Delays and Rebookings
Jan 7, 2022 By No OrleansMy family and I were scheduled to fly out of Baltimore on Wednesday January 5, 2022 at 2:20pm heading to New Orleans to attend an event on Thursday at 7pm. My flight was initially rebooked to Thursday, January 6 at 8:30am with a different connection city. That flight was then delayed until 9:45am, then rebooked to a different 8:30am flight with a new connection that had me arrive in New Orleans by way of Austin, TX at 5:00pm. Upon arriving in Austin i was greeted with two more texts delaying the flight out of Austin by an additional 2 hours with a new arrival time of 7:06pm. The flight was then delayed further to 6pm and subsequently 7:30pm arriving in New Orleans at 9:15pm. I had to scramble a book my family on a different airline at additional cost to arrive in New Orleans on time. I initially spoke to an agent who attempted to tell me that there were weather issues in Baltimore (which there were not) and other cities which caused delays throughout the system and there was nothing he could do. After two more delays i called back and waited in queue for over 30 minutes and did not speak with anyone. What was supposed to be a two day trip for my family will end up being a trip of less than 24 hours if i cannot manage to change the return flight. more -
Jun 27, 2019 By A Google userIf you opt for the guest login, you will have to enter your confirmation number, first name and last name every time you switch apps/the app is minimized. This is not only annoying but impractical for checking flight info or using mobile boarding pass. Other airline apps don't seem to suffer from this problem, so it can be fixed. However, I'm not gonna hold my breath. more -
Mobile Boarding Passed with Multiple Travelers
Mar 28, 2019 By Jackie Lee😫😫12764929Recently we purchased tickets to flight to California for a family trip. We had one reservation but 5 travelers total. When we tried to check in outside the 24hr window, the app gave some odd error message stating that this reservation was not eligible for check in, which is not true... we were outside the check in window, but we were eligible for check in. Once inside the window we were able to check in, but we were not able to download the mobile boarding passes. Instead we were directed on the app to go to kiosk and print them. In doing web search on SWAs website about multiple boarding passes with one reservation it apparently is doable, but when I called customer service to inquire they state that it’s not doable...so which is it? We recently flew with American Airlines and I was able to do this with their app. We simply checked in, downloaded the boarding passes and airdropped them to my family. Since SWA prides itself on its innovative and progressive approaches, I wonder why they can’t get with the times and fix this seemingly simple issue. As a long time customer, and someone with a large family, traveling can be a hassle, so if SWA can make our lives easier by fixing this we ALL would be much appreciative!! more
What’s Groovy
Hello
This is the first time I have used online boarding passes. So far this has been great. It is a shame that I cannot use my drink coupon on this flight. Considering I have purchased it in my flight pricing. I think they could use anti viral spray to sterilize the drink cans if anyone worries about this sham going on. Hopefully everything will go according to plan? This is the first time I’ve flown in over five years. The enforcement of rules that aren’t law has prevented me from being comfortable spending my hard earned cash with companies that blindly follow communist agendas. But, that is for another topic another day. I am looking forward to my trip and seeing my family. Southwest prices are fair and I love! That this company has gone against the trend of charging for bags that are normally expected for a trip. I know some people try to be cheap and take advantage of companies by over stuffing their carry-ons. It’s not right. That’s why I have chosen Southwest to be my favorite airline. Because they are helping the American people make more things possible by not being greedy with charges. Thank you for being the best. I am a Texan also. Thank GOD!!
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What’s Subpar
I like the app for checking into flights BUT a major flaw is that as soon as you minimize the app, it reverts back to the home screen. So for example if you are booking a flight and you need to check your email for a voucher number, as soon as you minimize the app, you lose all progress in your flight booking and have to start over again. I would rather use the website to book flights.
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Southwest Airlines
Release Notes
10.1.1
10.1.1
10.1.1
January 18, 2023
We made improvements and fixed bugs for a smoother ride.
9.12.3
December 9, 2022
We made improvements and fixed bugs for a smoother ride.
9.11.1
November 4, 2022
We made improvements and fixed bugs for a smoother ride.
9.10.1
October 12, 2022
We made improvements and fixed bugs for a smoother ride.
9.9.1
September 8, 2022
Introducing Wanna Get Away Plus™, our ultra-flexible new fare. Plus up your ticket with a flight credit you can transfer if you need to cancel, same-day change and same-day standby, and 8X Rapid Rewards® points! See southwest.com® for details on these benefits.
9.8.2
August 9, 2022
Introducing Wanna Get Away Plus™, our ultra-flexible new fare. Plus up your ticket with a flight credit you can transfer if you need to cancel, same-day change and same-day standby, and 8X Rapid Rewards® points! See southwest.com® for details on these benefits.
9.7.4
July 12, 2022
Introducing Wanna Get Away Plus™, our ultra-flexible new fare. Plus up your ticket with a flight credit you can transfer if you need to cancel, same-day change and same-day standby, and 8X Rapid Rewards® points! See southwest.com® for details on these benefits.
9.6.1
June 19, 2022
Introducing Wanna Get Away Plus™, our ultra-flexible new fare. Plus up your ticket with a flight credit you can transfer if you need to cancel, same-day change and same-day standby, and 8X Rapid Rewards® points! See southwest.com® for details on these benefits.
9.5.2
May 4, 2022
We made improvements and fixed bugs for a smoother ride.
9.4.1
April 5, 2022
We made improvements and fixed bugs for a smoother ride.
9.3.3
March 22, 2022
We made improvements and fixed bugs for a smoother ride.
9.3.2
March 8, 2022
We made improvements and fixed bugs for a smoother ride.
9.1.0
January 12, 2022
We've added Uplift installment payments to make it easier for you to give you more flexibility when booking.
8.12.4
December 7, 2021
We’re bringing you some joy this holiday season in the app. Send the gift of travel with a new mobile friendly gift card flow. And enjoy better messaging to prepare you for the day of travel when you have an upcoming trip.
Plus, we got rid of a Grinch that was causing your trip card to disappear when connected to SouthwestWIFI.
Wishing you and yours a LUVly holiday season!
8.11.4
November 2, 2021
We made improvements and fixed bugs for a smoother ride.
8.10.0
October 4, 2021
We made improvements and fixed bugs for a smoother ride.
8.9.0
September 14, 2021
We made improvements and fixed bugs for a smoother ride.
8.8.1
August 2, 2021
We made improvements and fixed bugs for a smoother ride.
8.7.0
June 29, 2021
We made improvements and fixed bugs for a smoother ride.
8.6.0
May 25, 2021
We made improvements and fixed bugs for a smoother ride.
8.5.0
May 4, 2021
We made improvements and fixed bugs for a smoother ride.
8.4.3
April 13, 2021
We made improvements and fixed bugs for a smoother ride.
8.3.0
March 9, 2021
We made improvements and fixed bugs for a smoother ride.
8.1.2
January 15, 2021
Happy New Year! We’ve done some housekeeping – a few tweaks here, squashed some bugs there – for a richer app experience.
7.12.1
December 8, 2020
We made improvements and fixed bugs for a smoother ride.
7.11.50
November 18, 2020
You can now use Travel Funds, Southwest LUV Vouchers and Gift Cards when changing your flight in the app
7.11.0
November 11, 2020
You can now use Travel Funds, Southwest LUV Vouchers and Gift Cards when changing your flight in the app
7.10.1
October 13, 2020
You can now use Travel Funds, Southwest LUV Vouchers and Gift Cards when changing your flight in the app
7.9.0
September 15, 2020
You can now use Travel Funds, Southwest LUV Vouchers and Gift Cards when changing your flight in the app
7.8.1
August 13, 2020
You can now use Travel Funds, Southwest LUV Vouchers and Gift Cards when changing your flight in the app
7.7.0
July 14, 2020
7.6.1
June 18, 2020
Your unused Southwest® Travel Funds show up automatically when you tap ‘View Funds’ within ‘My Account’.
7.5.0
May 5, 2020
Your unused Southwest® Travel Funds show up automatically when you tap ‘View Funds’ within ‘My Account’.
7.4.1
April 7, 2020
You asked, we heard! You can now get mobile boarding passes for ALL passengers on your reservation, that’s right – all passengers, all boarding passes, one place, in your app!
7.3.0
March 12, 2020
We continue to make bug fixes and performance enhancements.
7.2.1
February 7, 2020
• You asked, we heard! You can now get mobile boarding passes for ALL passengers on your reservation, that’s right – all passengers, all boarding passes, one place, in your app!
7.1.0
January 15, 2020
• You asked, we heard! You can now look up and use your Travel Funds!
6.11.2
November 7, 2019
• You asked, we heard! You can now look up and use your Travel Funds!
1
February 4, 2023
• The newly redesigned dark blue Southwest passes have rich color and bold font, which makes seeing your Gate and Boarding Position very clear. Find the details you need quickly: Flight Number, Confirmation Number, Boarding Time, Tier Status, and TSA Pre-Check. Don’t forget to add your Mobile Boarding Passes to Google Pay!
6.7.1
July 12, 2019
• The newly redesigned dark blue Southwest passes have rich color and bold font, which makes seeing your Gate and Boarding Position very clear. Find the details you need quickly: Flight Number, Confirmation Number, Boarding Time, Tier Status, and TSA Pre-Check. Don’t forget to add your Mobile Boarding Passes to Google Pay!
1
February 4, 2023
• The newly redesigned dark blue Southwest passes have rich color and bold font, which makes seeing your Gate and Boarding Position very clear. Find the details you need quickly: Flight Number, Confirmation Number, Boarding Time, Tier Status, and TSA Pre-Check. Don’t forget to add your Mobile Boarding Passes to Google Pay!
6.7.1
July 12, 2019
• The newly redesigned dark blue Southwest passes have rich color and bold font, which makes seeing your Gate and Boarding Position very clear. Find the details you need quickly: Flight Number, Confirmation Number, Boarding Time, Tier Status, and TSA Pre-Check. Don’t forget to add your Mobile Boarding Passes to Google Pay!
1
February 4, 2023
• The newly redesigned dark blue Southwest passes have rich color and bold font, which makes seeing your Gate and Boarding Position very clear. Find the details you need quickly: Flight Number, Confirmation Number, Boarding Time, Tier Status, and TSA Pre-Check. Don’t forget to add your Mobile Boarding Passes to Google Pay!
6.7.1
July 12, 2019
• The newly redesigned dark blue Southwest passes have rich color and bold font, which makes seeing your Gate and Boarding Position very clear. Find the details you need quickly: Flight Number, Confirmation Number, Boarding Time, Tier Status, and TSA Pre-Check. Don’t forget to add your Mobile Boarding Passes to Google Pay!
1
February 4, 2023
• The newly redesigned dark blue Southwest passes have rich color and bold font, which makes seeing your Gate and Boarding Position very clear. Find the details you need quickly: Flight Number, Confirmation Number, Boarding Time, Tier Status, and TSA Pre-Check. Don’t forget to add your Mobile Boarding Passes to Google Pay!
6.6.0
June 17, 2019
• Live Chat is here! Contact our Customer Representatives through Live Chat by scrolling down to Contact Us in the navigation drawer and then tap on “Chat”
• You can now also pay with PayPal®
1
February 4, 2023
6.6.0
June 17, 2019
• Live Chat is here! Contact our Customer Representatives through Live Chat by scrolling down to Contact Us in the navigation drawer and then tap on “Chat”
• You can now also pay with PayPal®
1
February 4, 2023
• Live Chat is here! Contact our Customer Representatives through Live Chat by scrolling down to Contact Us in the navigation drawer and then tap on “Chat”
• You can now also pay with PayPal®
6.6.0
June 17, 2019
• Live Chat is here! Contact our Customer Representatives through Live Chat by scrolling down to Contact Us in the navigation drawer and then tap on “Chat”
• You can now also pay with PayPal®
1
February 4, 2023
• Live Chat is here! Contact our Customer Representatives through Live Chat by scrolling down to Contact Us in the navigation drawer and then tap on “Chat”
• You can now also pay with PayPal®
6.6.0
June 17, 2019
• Live Chat is here! Contact our Customer Representatives through Live Chat by scrolling down to Contact Us in the navigation drawer and then tap on “Chat”
• You can now also pay with PayPal®
6.5.2
May 6, 2019
• You can add your Rapid Rewards® Number, Known Traveler Number (KTN), and Redress number to your reservation both during and after booking a flight!
• Live Chat is here! Contact our Customer Representatives through Live Chat by scrolling down to Contact Us in the navigation drawer and then tap on “Chat”
• You can now also pay with PayPal®
1
February 4, 2023
• You can add your Rapid Rewards® Number, Known Traveler Number (KTN), and Redress number to your reservation both during and after booking a flight!
• Live Chat is here! Contact our Customer Representatives through Live Chat by scrolling down to Contact Us in the navigation drawer and then tap on “Chat”
• You can now also pay with PayPal®
6.5.2
May 6, 2019
• You can add your Rapid Rewards® Number, Known Traveler Number (KTN), and Redress number to your reservation both during and after booking a flight!
• Live Chat is here! Contact our Customer Representatives through Live Chat by scrolling down to Contact Us in the navigation drawer and then tap on “Chat”
• You can now also pay with PayPal®
1
February 4, 2023