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SouthState Mobile

SouthState Mobile

South State

Manage your accounts, pay bills or people, deposit checks and so much more.

4.3 Ratings 3K+ Reviews 100K+ Downloads

Ratings & Reviews

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  • Honestly Pretty Good Jun 3, 2021

    By Lucas Christian
    I’m new to SouthState (coming over from CenterState, and coming over from NBC before that). From NBC to CenterState the app got worse. Fortunately this appears to be an improvement. The design of the app looks nice, which is great given CenterState’s app was doggone ugly. My inner web designer is happy. Most of the app is still basically a glorified webview, so the way you navigate around isn’t particular fluid or intuitive. There is currently one tab bar and two slide-over menus, one on each side. Just having one of those three should be sufficient. What I do really like is the “financial tools” feature, which they seem to have bought from a vendor, but it’s really integrated well. In particular I like being able to assign categories and custom descriptions to my transactions so I can see exactly what it is without having to guess what “CRYPTIC MERCHANT NAME HERE” is. Not strictly essential functionality, but cool to see them thinking out of the box.
  • Jul 22, 2021

    By Timothy Truscott
    I can check my balance, but it force-closes when I try to deposit a check or nearly anything else. I am very sauvy when it comes to tech, and I know there's no issues on my end. I'm running the most updated version of everything and all permissions are granted. On a Motorola stylus 5g, 2021 version.
  • Date and time May 30, 2021

    By trammmq
    Only been using the app for a few minutes so I can’t say much but there are a few things that I picked up on immediately. Number one, the layout and design isn’t great compared to the centerstate app. The centerstate app had everything you needed in one spot so it was very convenient and easy to navigate. This app is still pretty easy to navigate I guess but I can’t understand why they wouldn’t stick to the simple layout that they had before instead of complicating things. Also, it’s ugly. Looks cluttered and not as organized as the centerstate app was. But that isn’t a huge issue for me. What IS a huge issue is the lack of date and time on transactions. I’m hoping that this is just some type of glitch or one of the kinks theyll have to work out since the app is new?? Because I know d*mn well they couldn’t have possibly thought that getting rid of the ability to see the date and time of a transaction was a good idea. No one in their right mind would take that feature away. It’s important for obvious reasons that we get to see when exactly our money is coming in and going out. I REALLY hope this is fixed soon.
  • I love the update! Dec 14, 2020

    By LB Stokes
    As mentioned by other reviewers, I was frustrated with being locked out. Once I got beyond that mishap, I was very pleased with the new updates. Change is not easy for many. Those of us who are older than 55 are happy that we can use what we can use. Although I am almost 60, I am pretty tech savvy. However, I do understand this is not the case for all of us.
  • Jul 29, 2021

    By Gibson Peters
    More convenient than the website but is slightly less functional. I use it 8 out of 10 times that I interact with my account.
  • Jul 30, 2021

    By Barbara Jones
    This app is convenient and easy to use . I can deposit checks and tranfer money. Using zelle to send money is one of my favorite features.
  • An app facading as a web browser Dec 8, 2020

    By Basschan
    I understand this new app is supposed to be a dive into a new look for south state, but it is not user friendly in the slightest. The old app didn’t have as many weird navigational tactics you had to use, with the multiple menu bars and tabs this one has. There’s 3 different main tab menus on the main banking screen, which seems very excessive considering the old app had 1 main tab menu that allowed easy access to all functions. This thing is trying to function like a web browser but it’s not, it’s an app. Apps are supposed to streamline the web browser process for phones, not do this. All things considered, I haven’t run into any tech issues so far with payments or processing. Which, beside the clunky design choices, is a good start.
  • Jul 29, 2021

    By Sarah
    After being switched to this app it is significantly behind the times. It is basically a web browser made into an app. While it is functional it is not the most user friendly.
  • Owner Aug 2, 2021

    By GdaddyGoneHunting
    Just so glad that the transition that y’all had made from CenterState to South State was a very easy transition that I was very concerned about but I’m glad it went through so smoothly. The app that I have on my phone to be able to observe and look at it any given time on my app through SouthState Bank is awesome thank you so very much I’m very happy that I am still a part of your business. One other concern that I am so glad to know is that I am still able as a business owner and I am old school that I still have the opportunity to be able to go into the bank office and still be able to have that one on one contact with people at the branches.
  • Jul 29, 2021

    By Valerie Jordan
    I love this app! It gives me access to online banking when i need it. It is always available never shut down.
  • Honestly Pretty Good Jun 3, 2021

    By Lucas Christian
    I’m new to SouthState (coming over from CenterState, and coming over from NBC before that). From NBC to CenterState the app got worse. Fortunately this appears to be an improvement. The design of the app looks nice, which is great given CenterState’s app was doggone ugly. My inner web designer is happy. Most of the app is still basically a glorified webview, so the way you navigate around isn’t particular fluid or intuitive. There is currently one tab bar and two slide-over menus, one on each side. Just having one of those three should be sufficient. What I do really like is the “financial tools” feature, which they seem to have bought from a vendor, but it’s really integrated well. In particular I like being able to assign categories and custom descriptions to my transactions so I can see exactly what it is without having to guess what “CRYPTIC MERCHANT NAME HERE” is. Not strictly essential functionality, but cool to see them thinking out of the box.
  • Jul 22, 2021

    By Timothy Truscott
    I can check my balance, but it force-closes when I try to deposit a check or nearly anything else. I am very sauvy when it comes to tech, and I know there's no issues on my end. I'm running the most updated version of everything and all permissions are granted. On a Motorola stylus 5g, 2021 version.
  • Date and time May 30, 2021

    By trammmq
    Only been using the app for a few minutes so I can’t say much but there are a few things that I picked up on immediately. Number one, the layout and design isn’t great compared to the centerstate app. The centerstate app had everything you needed in one spot so it was very convenient and easy to navigate. This app is still pretty easy to navigate I guess but I can’t understand why they wouldn’t stick to the simple layout that they had before instead of complicating things. Also, it’s ugly. Looks cluttered and not as organized as the centerstate app was. But that isn’t a huge issue for me. What IS a huge issue is the lack of date and time on transactions. I’m hoping that this is just some type of glitch or one of the kinks theyll have to work out since the app is new?? Because I know d*mn well they couldn’t have possibly thought that getting rid of the ability to see the date and time of a transaction was a good idea. No one in their right mind would take that feature away. It’s important for obvious reasons that we get to see when exactly our money is coming in and going out. I REALLY hope this is fixed soon.
  • I love the update! Dec 14, 2020

    By LB Stokes
    As mentioned by other reviewers, I was frustrated with being locked out. Once I got beyond that mishap, I was very pleased with the new updates. Change is not easy for many. Those of us who are older than 55 are happy that we can use what we can use. Although I am almost 60, I am pretty tech savvy. However, I do understand this is not the case for all of us.
  • Jul 29, 2021

    By Gibson Peters
    More convenient than the website but is slightly less functional. I use it 8 out of 10 times that I interact with my account.
  • Jul 30, 2021

    By Barbara Jones
    This app is convenient and easy to use . I can deposit checks and tranfer money. Using zelle to send money is one of my favorite features.
  • An app facading as a web browser Dec 8, 2020

    By Basschan
    I understand this new app is supposed to be a dive into a new look for south state, but it is not user friendly in the slightest. The old app didn’t have as many weird navigational tactics you had to use, with the multiple menu bars and tabs this one has. There’s 3 different main tab menus on the main banking screen, which seems very excessive considering the old app had 1 main tab menu that allowed easy access to all functions. This thing is trying to function like a web browser but it’s not, it’s an app. Apps are supposed to streamline the web browser process for phones, not do this. All things considered, I haven’t run into any tech issues so far with payments or processing. Which, beside the clunky design choices, is a good start.
  • Jul 29, 2021

    By Sarah
    After being switched to this app it is significantly behind the times. It is basically a web browser made into an app. While it is functional it is not the most user friendly.
  • Owner Aug 2, 2021

    By GdaddyGoneHunting
    Just so glad that the transition that y’all had made from CenterState to South State was a very easy transition that I was very concerned about but I’m glad it went through so smoothly. The app that I have on my phone to be able to observe and look at it any given time on my app through SouthState Bank is awesome thank you so very much I’m very happy that I am still a part of your business. One other concern that I am so glad to know is that I am still able as a business owner and I am old school that I still have the opportunity to be able to go into the bank office and still be able to have that one on one contact with people at the branches.
  • Jul 29, 2021

    By Valerie Jordan
    I love this app! It gives me access to online banking when i need it. It is always available never shut down.
  • Jul 30, 2021

    By Elena hinssen
    The app is always down and when you call to get your balance half the time it says it can't find you. Convince to where I live is the only reason I stay with this bank. But that's beginning to no be worth it.
  • The Worst App and Service Imaginable May 12, 2021

    By 889Sdf
    I have never written a review for an app before this, but I felt the need to warn others. I’ve been a customer with SSB for over 9 years (before they were ever SSB). This app interface and accompanying service is so convoluted and unnecessary. It’s infuriating. To make transfers you have to use a third party called Zelle, but that frequently doesn’t work. So for anything other than a few dollars here and there you will need to call your branch and set up a transfer through your bank. BUT WAIT! It gets better! Those transactions that you have to run through your bank will not show up on your app ledger for 3-6 days. The total balance will be correct, but you will have no record of it. So it just looks like your account is losing money for no reason. I’ve had to start using PAPER to keep track of my accounts. Good luck trying to schedule recurring payments between two SSB account holders. I am going to leave this bank. They used to be run efficiently, but it looks like they were bought out by someone who has no idea how run a financial institution.
  • Not good Dec 18, 2020

    By LB Amick
    I do not like this new app. I can not log in to my online banking no matter what I try. I stayed on the phone with a customer Rep for 2 hours trying to unlock my account, 10 attempts later using codes South State provided me and the customer rep on the phone telling me exactly what to do we still could not unlock my account, I never gained access to my account. 4 days later my account is still locked and no one at South State can understand why or how.. Stop with the changes, I’m older and I don’t like change like a million other middle aged customers. You have our money you should have our back when it comes to solving a tec issue. I’m very unhappy because South State doesn’t know how to fix the problem and no one from SSB has tried contacting me to at the issue fixed .. on top of that trying to get someone on the phone is useless the automated service is no help and runs you in circles just to finally hang up or get placed on hold for hours. COVID will not let me have access to inside the bank .. so I’m just stuck having to call to basically get nowhere.
  • Can’t use bill pay function Nov 16, 2020

    By Whatever55ty
    The bill pay function always returns an internal error message. Phone support first told me the app couldn’t be used on my apple 6s phone. After rereading the specs in the App Store, I found this wasn’t true. I was then told that the bill pay function was down but my phone was compatible. The function still doesn’t work after 24 hours and there isn’t an update. What good is mobile banking app that can’t pay bills. Long time customer but I’m now extremely frustrated. Need this function and if it doesn’t work I’ll have to switch banks over something every app except this can do. Update: after two hours on phone with tech support the problem was attributed to a data load error to the new system. I hesitate to change the rating pending using more app functions over time. Sounds like the tech support was one star, not necessarily the app. Time will tell.
  • Jul 30, 2021

    By Cameron Herrin
    Its not a good banking app, there seems to be maintenance on the app weekly and doesn't load correctly, or the occasional kick from the app...
  • WHY? WHY did you fine it necessary to change something that was working? Dec 9, 2020

    By October 23
    This experience has been a nightmare. Firstly, I was forced into this update because I couldn’t log on to my account as before. Then, I have to put in my login ID of which would not be accepted because I probably got one of my digits wrong. I’m 74 years old and function much better by good habits developed and I saved my login so I could save time when I check on my accounts, but your app doesn’t give a way to change your login ID. I waited on the phone for 30 min. To talk to a representative and no one responded. This is poor service and I am seriously thinking of changing banks. I have been with South State since it was originally First Federal and my parents were customers before me for decades. Please revise this service.
  • Jul 26, 2021

    By Chris Cason
    App was working fine to begin with, then started continuously shutting down/crashing. Uninstalled and re-installed app and the issue continued
  • Jul 16, 2021

    By Nikki b
    Was told to update the app which I did. Now every time I pull the app up, it says I need to update even though I already have. Very frustrating.
  • Furious & considering switching banks Apr 20, 2021

    By AshNF2021
    Every since The new update I have had issues with transaction not showing up therefore causing my account to be in the Negative. And I don’t even have overdraft protection so any transaction made with my debit or credit card should be declined but that’s not the case! For example I transferred $20 from my personal account to my joint account, bought $10 gas from the joint account on April 18 and its now April20 and those transactions are nowhere to be found (like they never existed) they should at least be showing up under transactions and pending!! This is so frustrating and causing a lot of unnecessary problems with mine and my boyfriends accounts. Especially our joint account together!
  • Senselessly over-engineered Nov 20, 2020

    By A load of bullpucky
    First, as other reviews stated, I’m not sure why every banking customer is being required to create a new password for this new app. It makes me wonder if there was a major security flaw in the other app/infrastructure that the company is not disclosing to the public. Second, searching for documents is gate checked by 4 fields - account then type of statement then date range start then date range end. Just show me all my documents! If I don’t know exactly what’s there then I would never find it with this system. Last, the slide right anywhere to pull out the menu is annoying and too sensitive. That’s all.

No reviews available

No reviews available

  • Jul 30, 2021

    By Barbara Jones
    This app is convenient and easy to use . I can deposit checks and tranfer money. Using zelle to send money is one of my favorite features.
  • Owner Aug 2, 2021

    By GdaddyGoneHunting
    Just so glad that the transition that y’all had made from CenterState to South State was a very easy transition that I was very concerned about but I’m glad it went through so smoothly. The app that I have on my phone to be able to observe and look at it any given time on my app through SouthState Bank is awesome thank you so very much I’m very happy that I am still a part of your business. One other concern that I am so glad to know is that I am still able as a business owner and I am old school that I still have the opportunity to be able to go into the bank office and still be able to have that one on one contact with people at the branches.
  • Jul 29, 2021

    By Valerie Jordan
    I love this app! It gives me access to online banking when i need it. It is always available never shut down.
  • Give it a chance Dec 10, 2020

    By Cmsonky82636
    A lot of people in the review section seem like they are scared of change. South State seems to be making very large improvements in terms of tools available to the user. The new app seems very fluid once you get the hang of it, and they help you sort, manage, and track expenses in your accounts. It includes features such as calculators to plan paying off your credit card as well as other features I haven’t tested. I’ve considered leaving South State, but this app really proves they are making steps in the right direction. If you are used to technology I would definitely recommend giving this app a shot.
  • Jul 30, 2021

    By Tarji Gattison
    I love it. I'm only problem is it takes to long to log in and sometimes it starts you over again.
  • Jul 30, 2021

    By Bennie Seigler
    Great app. Very easy to navigate and understand. I have had no problems with this app. I highly recommend it.
  • Jul 31, 2021

    By Anthony Freeman
    It gives me all the information I need without having to type in ID or password every time. I only wish I could lock my card from this app
  • Harry Jul 29, 2021

    By big sexy52
    This is the best banking app around it let’s you see exactly who you just made an purchase with in minutes…I check it as soon as I make a purchase at restaurants because I paid for food and the cashier rung me up twice and I had proof and they had to reimburse me my money back several times before at different restaurants…thank God for this app….Harry from Branchville,sc
  • Jul 29, 2021

    By sharon kolumba
    Very well done, user friendly app. Would like to be able to transfer money to other people's accounts and accept transfers into my account from other people.
  • Jul 29, 2021

    By Tracy Felton
    Very good app so far. No problems like the CenterState app had. Easy to navigate.
  • Honestly Pretty Good Jun 3, 2021

    By Lucas Christian
    I’m new to SouthState (coming over from CenterState, and coming over from NBC before that). From NBC to CenterState the app got worse. Fortunately this appears to be an improvement. The design of the app looks nice, which is great given CenterState’s app was doggone ugly. My inner web designer is happy. Most of the app is still basically a glorified webview, so the way you navigate around isn’t particular fluid or intuitive. There is currently one tab bar and two slide-over menus, one on each side. Just having one of those three should be sufficient. What I do really like is the “financial tools” feature, which they seem to have bought from a vendor, but it’s really integrated well. In particular I like being able to assign categories and custom descriptions to my transactions so I can see exactly what it is without having to guess what “CRYPTIC MERCHANT NAME HERE” is. Not strictly essential functionality, but cool to see them thinking out of the box.
  • I love the update! Dec 14, 2020

    By LB Stokes
    As mentioned by other reviewers, I was frustrated with being locked out. Once I got beyond that mishap, I was very pleased with the new updates. Change is not easy for many. Those of us who are older than 55 are happy that we can use what we can use. Although I am almost 60, I am pretty tech savvy. However, I do understand this is not the case for all of us.
  • Jul 29, 2021

    By Gibson Peters
    More convenient than the website but is slightly less functional. I use it 8 out of 10 times that I interact with my account.
  • Jul 26, 2021

    By Cindy McKenzie
    Lately the app is crashing! All day every day? Over last week, I have not been able to check my balances, move money etc. Why is the app crashing??? HELP ! 🥺
  • Jul 22, 2021

    By Timothy Truscott
    I can check my balance, but it force-closes when I try to deposit a check or nearly anything else. I am very sauvy when it comes to tech, and I know there's no issues on my end. I'm running the most updated version of everything and all permissions are granted. On a Motorola stylus 5g, 2021 version.
  • Date and time May 30, 2021

    By trammmq
    Only been using the app for a few minutes so I can’t say much but there are a few things that I picked up on immediately. Number one, the layout and design isn’t great compared to the centerstate app. The centerstate app had everything you needed in one spot so it was very convenient and easy to navigate. This app is still pretty easy to navigate I guess but I can’t understand why they wouldn’t stick to the simple layout that they had before instead of complicating things. Also, it’s ugly. Looks cluttered and not as organized as the centerstate app was. But that isn’t a huge issue for me. What IS a huge issue is the lack of date and time on transactions. I’m hoping that this is just some type of glitch or one of the kinks theyll have to work out since the app is new?? Because I know d*mn well they couldn’t have possibly thought that getting rid of the ability to see the date and time of a transaction was a good idea. No one in their right mind would take that feature away. It’s important for obvious reasons that we get to see when exactly our money is coming in and going out. I REALLY hope this is fixed soon.
  • An app facading as a web browser Dec 8, 2020

    By Basschan
    I understand this new app is supposed to be a dive into a new look for south state, but it is not user friendly in the slightest. The old app didn’t have as many weird navigational tactics you had to use, with the multiple menu bars and tabs this one has. There’s 3 different main tab menus on the main banking screen, which seems very excessive considering the old app had 1 main tab menu that allowed easy access to all functions. This thing is trying to function like a web browser but it’s not, it’s an app. Apps are supposed to streamline the web browser process for phones, not do this. All things considered, I haven’t run into any tech issues so far with payments or processing. Which, beside the clunky design choices, is a good start.
  • Jul 29, 2021

    By Sarah
    After being switched to this app it is significantly behind the times. It is basically a web browser made into an app. While it is functional it is not the most user friendly.
  • Great for a first card but need some work Feb 17, 2021

    By DJ Gayduh
    I want to say that because of the lack of easy access to information is the only reason the ratings so low. There are great bank to work with and have very quick response times. I also like the app but this is where my main issues lie. For one, finding you’re routing and account number took me Forever though after asking how to locate it, the process was tedious but manageable. As far as verifying the account on Zelle, it’s an absolute mess. Confusion on how to solve this issue without being told your app “isn’t available in this region”, must be a lucky glitch for some. I’ve also had trouble with the online check deposits at times though it could’ve been from a lack of an update on my part. Overall the bugs are something that should be considered when using a mobile app, but the banking itself is very trustworthy and convenient for those looking for an easy bank account to start.
  • Time stamps are gone? Jan 18, 2021

    By muffinator26
    This app is fine, and some things I really like about it. But I really don’t like not having access to the timestamp on my transactions. Previously I could look at the day and time that something was swiped and even if it was a pre-authorization it’s still gave me information. I’m not sure why this wasn’t included in this new app. With the current app, it seems like the dates aren’t even correct; I think they’re using the clearing date instead of the transaction date.
  • Jul 31, 2021

    By Tracy Wilson
    Slow... So slow to load. Often lags on balances overnight while system updates. Not the best.
  • Jun 18, 2021

    By Todd Perry
    Works better then the Centerstate app which was useless. Biometrics do not work on the app tho. It asks for your login user and password but the biometric log in does not recognize your bank log in info. Luckily I have a Samsung phone that can uses biometrics for user names and passwords which helps. Don't click remember device as it keeps you logged in on your device making you account unsafe.
  • Jul 30, 2021

    By Elena hinssen
    The app is always down and when you call to get your balance half the time it says it can't find you. Convince to where I live is the only reason I stay with this bank. But that's beginning to no be worth it.
  • Jul 26, 2021

    By Chris Cason
    App was working fine to begin with, then started continuously shutting down/crashing. Uninstalled and re-installed app and the issue continued
  • Jul 16, 2021

    By Nikki b
    Was told to update the app which I did. Now every time I pull the app up, it says I need to update even though I already have. Very frustrating.
  • The Worst App and Service Imaginable May 12, 2021

    By 889Sdf
    I have never written a review for an app before this, but I felt the need to warn others. I’ve been a customer with SSB for over 9 years (before they were ever SSB). This app interface and accompanying service is so convoluted and unnecessary. It’s infuriating. To make transfers you have to use a third party called Zelle, but that frequently doesn’t work. So for anything other than a few dollars here and there you will need to call your branch and set up a transfer through your bank. BUT WAIT! It gets better! Those transactions that you have to run through your bank will not show up on your app ledger for 3-6 days. The total balance will be correct, but you will have no record of it. So it just looks like your account is losing money for no reason. I’ve had to start using PAPER to keep track of my accounts. Good luck trying to schedule recurring payments between two SSB account holders. I am going to leave this bank. They used to be run efficiently, but it looks like they were bought out by someone who has no idea how run a financial institution.
  • Not good Dec 18, 2020

    By LB Amick
    I do not like this new app. I can not log in to my online banking no matter what I try. I stayed on the phone with a customer Rep for 2 hours trying to unlock my account, 10 attempts later using codes South State provided me and the customer rep on the phone telling me exactly what to do we still could not unlock my account, I never gained access to my account. 4 days later my account is still locked and no one at South State can understand why or how.. Stop with the changes, I’m older and I don’t like change like a million other middle aged customers. You have our money you should have our back when it comes to solving a tec issue. I’m very unhappy because South State doesn’t know how to fix the problem and no one from SSB has tried contacting me to at the issue fixed .. on top of that trying to get someone on the phone is useless the automated service is no help and runs you in circles just to finally hang up or get placed on hold for hours. COVID will not let me have access to inside the bank .. so I’m just stuck having to call to basically get nowhere.
  • Can’t use bill pay function Nov 16, 2020

    By Whatever55ty
    The bill pay function always returns an internal error message. Phone support first told me the app couldn’t be used on my apple 6s phone. After rereading the specs in the App Store, I found this wasn’t true. I was then told that the bill pay function was down but my phone was compatible. The function still doesn’t work after 24 hours and there isn’t an update. What good is mobile banking app that can’t pay bills. Long time customer but I’m now extremely frustrated. Need this function and if it doesn’t work I’ll have to switch banks over something every app except this can do. Update: after two hours on phone with tech support the problem was attributed to a data load error to the new system. I hesitate to change the rating pending using more app functions over time. Sounds like the tech support was one star, not necessarily the app. Time will tell.
  • Jul 30, 2021

    By Cameron Herrin
    Its not a good banking app, there seems to be maintenance on the app weekly and doesn't load correctly, or the occasional kick from the app...
  • WHY? WHY did you fine it necessary to change something that was working? Dec 9, 2020

    By October 23
    This experience has been a nightmare. Firstly, I was forced into this update because I couldn’t log on to my account as before. Then, I have to put in my login ID of which would not be accepted because I probably got one of my digits wrong. I’m 74 years old and function much better by good habits developed and I saved my login so I could save time when I check on my accounts, but your app doesn’t give a way to change your login ID. I waited on the phone for 30 min. To talk to a representative and no one responded. This is poor service and I am seriously thinking of changing banks. I have been with South State since it was originally First Federal and my parents were customers before me for decades. Please revise this service.
  • Furious & considering switching banks Apr 20, 2021

    By AshNF2021
    Every since The new update I have had issues with transaction not showing up therefore causing my account to be in the Negative. And I don’t even have overdraft protection so any transaction made with my debit or credit card should be declined but that’s not the case! For example I transferred $20 from my personal account to my joint account, bought $10 gas from the joint account on April 18 and its now April20 and those transactions are nowhere to be found (like they never existed) they should at least be showing up under transactions and pending!! This is so frustrating and causing a lot of unnecessary problems with mine and my boyfriends accounts. Especially our joint account together!
  • Senselessly over-engineered Nov 20, 2020

    By A load of bullpucky
    First, as other reviews stated, I’m not sure why every banking customer is being required to create a new password for this new app. It makes me wonder if there was a major security flaw in the other app/infrastructure that the company is not disclosing to the public. Second, searching for documents is gate checked by 4 fields - account then type of statement then date range start then date range end. Just show me all my documents! If I don’t know exactly what’s there then I would never find it with this system. Last, the slide right anywhere to pull out the menu is annoying and too sensitive. That’s all.
  • Complete Garbage Dec 9, 2020

    By News132
    Complete Garbage. The developer of this app should have done their job and worked out the bugs first, or better yet, at least made sure the app actually functioned before rolling it out. I never write reviews, but the fact that I’m writing this one speaks volumes about how bad this app is. I can’t login to my account and I can’t get anyone on the phone. I guess I will have to risk getting COVID 19 and actually go to the bank to get my money out so I can take my business elsewhere. Way to go South State, you managed to take something that worked fine and absolutely screw it up. I’m going to another bank.
  • Worse update ever Jan 22, 2021

    By Victoria1966
    Ever since this app got updated it’s been down more than it’s been up. I wouldn’t give it one star but that was the least they’d let me give. You have so many more moves than before just to get to your information and you have to hit update every time. This is ridiculous and if you luck up and it goes through, the setup they have now is awful, you have to click on the amount just to see what it was for. Before it showed it all at a glance. Good luck with anyone having to use this mess. It makes me want to switch banks. I wish they’d left it alone.
  • Terrible Mar 2, 2021

    By Dreya_Rea
    I was randomly locked out of my account more than once for putting in my password incorrectly. Even though it was the first time I tried to login. Even though the password is saved on both my phone and laptop and I never have to actually type it in. Spent two days trying to contact someone at customer service and on the second day I got someone after being on hold for almost 40 minutes. I really hate that they did away with receiving deposit/withdrawal/balance checking via text. That was so much more convenient.

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