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SouthState Mobile

SouthState Mobile

South State Bank

3.0 Ratings 613+ Reviews

Ratings & Reviews

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  • Room For Improvement Jan 26, 2021

    By Autbot
    I know it’s a new app, there’s plenty of room to grow and improve. Over all, I have been very happy with the service I have receive from South State. I’m pretty basic with my needs but I’ve never had any trouble. Admittedly, the app seems slower than the previous one but I didn’t have any real complaints. Still gets the job done but I am trying to expand options for my clients in ways they can pay for my services and I have been trying to sign in with Zelle but it keeps wanting me to open my banking app to finish the sign in process. Which would be fine only every time I select open app in Zelle, it redirects me to the App Store where I’m informed that the app is unavailable at this time. So, I have not been able to set up Zelle. I’ve tried online but no luck there either. I can go in the South State app and find where I would be able to set up Zelle but I still can’t sign in on the Zelle app because it wants to open the bank app to verify which I can’t seem to do; so, I’m a bit bummed about that. Help?
  • An app facading as a web browser Dec 8, 2020

    By Basschan
    I understand this new app is supposed to be a dive into a new look for south state, but it is not user friendly in the slightest. The old app didn’t have as many weird navigational tactics you had to use, with the multiple menu bars and tabs this one has. There’s 3 different main tab menus on the main banking screen, which seems very excessive considering the old app had 1 main tab menu that allowed easy access to all functions. This thing is trying to function like a web browser but it’s not, it’s an app. Apps are supposed to streamline the web browser process for phones, not do this. All things considered, I haven’t run into any tech issues so far with payments or processing. Which, beside the clunky design choices, is a good start.
  • Honestly Pretty Good Jun 3, 2021

    By Lucas Christian
    I’m new to SouthState (coming over from CenterState, and coming over from NBC before that). From NBC to CenterState the app got worse. Fortunately this appears to be an improvement. The design of the app looks nice, which is great given CenterState’s app was doggone ugly. My inner web designer is happy. Most of the app is still basically a glorified webview, so the way you navigate around isn’t particular fluid or intuitive. There is currently one tab bar and two slide-over menus, one on each side. Just having one of those three should be sufficient. What I do really like is the “financial tools” feature, which they seem to have bought from a vendor, but it’s really integrated well. In particular I like being able to assign categories and custom descriptions to my transactions so I can see exactly what it is without having to guess what “CRYPTIC MERCHANT NAME HERE” is. Not strictly essential functionality, but cool to see them thinking out of the box.
  • Great for a first card but need some work Feb 17, 2021

    By DJ Gayduh
    I want to say that because of the lack of easy access to information is the only reason the ratings so low. There are great bank to work with and have very quick response times. I also like the app but this is where my main issues lie. For one, finding you’re routing and account number took me Forever though after asking how to locate it, the process was tedious but manageable. As far as verifying the account on Zelle, it’s an absolute mess. Confusion on how to solve this issue without being told your app “isn’t available in this region”, must be a lucky glitch for some. I’ve also had trouble with the online check deposits at times though it could’ve been from a lack of an update on my part. Overall the bugs are something that should be considered when using a mobile app, but the banking itself is very trustworthy and convenient for those looking for an easy bank account to start.
  • Give it a chance Dec 10, 2020

    By Cmsonky82636
    A lot of people in the review section seem like they are scared of change. South State seems to be making very large improvements in terms of tools available to the user. The new app seems very fluid once you get the hang of it, and they help you sort, manage, and track expenses in your accounts. It includes features such as calculators to plan paying off your credit card as well as other features I haven’t tested. I’ve considered leaving South State, but this app really proves they are making steps in the right direction. If you are used to technology I would definitely recommend giving this app a shot.
  • Time stamps are gone? Jan 18, 2021

    By muffinator26
    This app is fine, and some things I really like about it. But I really don’t like not having access to the timestamp on my transactions. Previously I could look at the day and time that something was swiped and even if it was a pre-authorization it’s still gave me information. I’m not sure why this wasn’t included in this new app. With the current app, it seems like the dates aren’t even correct; I think they’re using the clearing date instead of the transaction date.
  • New app Dec 3, 2020

    By nicknames are a fake
    I do not like the new app at all. I can not pay my ready reserve off. I now have to call the bank and wait on hold to pay it off or sit in the mile long line at the bank. Please bring the old app back. Update: Candace in customer service was wonderful in explaining the new app to me. Although I stick to my original post! The previous app was so much more user friendly! Please bring it back. Why make something so difficult?
  • Once you are in, it’s awesome! Mar 24, 2021

    By Szq7777
    I absolutely love the new upgraded SSB app! The new features such as linking external accounts so all my accounts are in one place. Also, the look from the desktop is more streamlined. Easy to find everything I need. As a current customer, the switchover to the new app was a bit confusing, but once you are in, it’s awesome!
  • I love the update! Dec 14, 2020

    By LB Stokes
    As mentioned by other reviewers, I was frustrated with being locked out. Once I got beyond that mishap, I was very pleased with the new updates. Change is not easy for many. Those of us who are older than 55 are happy that we can use what we can use. Although I am almost 60, I am pretty tech savvy. However, I do understand this is not the case for all of us.
  • Not good Dec 18, 2020

    By LB Amick
    I do not like this new app. I can not log in to my online banking no matter what I try. I stayed on the phone with a customer Rep for 2 hours trying to unlock my account, 10 attempts later using codes South State provided me and the customer rep on the phone telling me exactly what to do we still could not unlock my account, I never gained access to my account. 4 days later my account is still locked and no one at South State can understand why or how.. Stop with the changes, I’m older and I don’t like change like a million other middle aged customers. You have our money you should have our back when it comes to solving a tec issue. I’m very unhappy because South State doesn’t know how to fix the problem and no one from SSB has tried contacting me to at the issue fixed .. on top of that trying to get someone on the phone is useless the automated service is no help and runs you in circles just to finally hang up or get placed on hold for hours. COVID will not let me have access to inside the bank .. so I’m just stuck having to call to basically get nowhere.
  • Room For Improvement Jan 26, 2021

    By Autbot
    I know it’s a new app, there’s plenty of room to grow and improve. Over all, I have been very happy with the service I have receive from South State. I’m pretty basic with my needs but I’ve never had any trouble. Admittedly, the app seems slower than the previous one but I didn’t have any real complaints. Still gets the job done but I am trying to expand options for my clients in ways they can pay for my services and I have been trying to sign in with Zelle but it keeps wanting me to open my banking app to finish the sign in process. Which would be fine only every time I select open app in Zelle, it redirects me to the App Store where I’m informed that the app is unavailable at this time. So, I have not been able to set up Zelle. I’ve tried online but no luck there either. I can go in the South State app and find where I would be able to set up Zelle but I still can’t sign in on the Zelle app because it wants to open the bank app to verify which I can’t seem to do; so, I’m a bit bummed about that. Help?
  • An app facading as a web browser Dec 8, 2020

    By Basschan
    I understand this new app is supposed to be a dive into a new look for south state, but it is not user friendly in the slightest. The old app didn’t have as many weird navigational tactics you had to use, with the multiple menu bars and tabs this one has. There’s 3 different main tab menus on the main banking screen, which seems very excessive considering the old app had 1 main tab menu that allowed easy access to all functions. This thing is trying to function like a web browser but it’s not, it’s an app. Apps are supposed to streamline the web browser process for phones, not do this. All things considered, I haven’t run into any tech issues so far with payments or processing. Which, beside the clunky design choices, is a good start.
  • Honestly Pretty Good Jun 3, 2021

    By Lucas Christian
    I’m new to SouthState (coming over from CenterState, and coming over from NBC before that). From NBC to CenterState the app got worse. Fortunately this appears to be an improvement. The design of the app looks nice, which is great given CenterState’s app was doggone ugly. My inner web designer is happy. Most of the app is still basically a glorified webview, so the way you navigate around isn’t particular fluid or intuitive. There is currently one tab bar and two slide-over menus, one on each side. Just having one of those three should be sufficient. What I do really like is the “financial tools” feature, which they seem to have bought from a vendor, but it’s really integrated well. In particular I like being able to assign categories and custom descriptions to my transactions so I can see exactly what it is without having to guess what “CRYPTIC MERCHANT NAME HERE” is. Not strictly essential functionality, but cool to see them thinking out of the box.
  • Great for a first card but need some work Feb 17, 2021

    By DJ Gayduh
    I want to say that because of the lack of easy access to information is the only reason the ratings so low. There are great bank to work with and have very quick response times. I also like the app but this is where my main issues lie. For one, finding you’re routing and account number took me Forever though after asking how to locate it, the process was tedious but manageable. As far as verifying the account on Zelle, it’s an absolute mess. Confusion on how to solve this issue without being told your app “isn’t available in this region”, must be a lucky glitch for some. I’ve also had trouble with the online check deposits at times though it could’ve been from a lack of an update on my part. Overall the bugs are something that should be considered when using a mobile app, but the banking itself is very trustworthy and convenient for those looking for an easy bank account to start.
  • Give it a chance Dec 10, 2020

    By Cmsonky82636
    A lot of people in the review section seem like they are scared of change. South State seems to be making very large improvements in terms of tools available to the user. The new app seems very fluid once you get the hang of it, and they help you sort, manage, and track expenses in your accounts. It includes features such as calculators to plan paying off your credit card as well as other features I haven’t tested. I’ve considered leaving South State, but this app really proves they are making steps in the right direction. If you are used to technology I would definitely recommend giving this app a shot.
  • Time stamps are gone? Jan 18, 2021

    By muffinator26
    This app is fine, and some things I really like about it. But I really don’t like not having access to the timestamp on my transactions. Previously I could look at the day and time that something was swiped and even if it was a pre-authorization it’s still gave me information. I’m not sure why this wasn’t included in this new app. With the current app, it seems like the dates aren’t even correct; I think they’re using the clearing date instead of the transaction date.
  • New app Dec 3, 2020

    By nicknames are a fake
    I do not like the new app at all. I can not pay my ready reserve off. I now have to call the bank and wait on hold to pay it off or sit in the mile long line at the bank. Please bring the old app back. Update: Candace in customer service was wonderful in explaining the new app to me. Although I stick to my original post! The previous app was so much more user friendly! Please bring it back. Why make something so difficult?
  • Once you are in, it’s awesome! Mar 24, 2021

    By Szq7777
    I absolutely love the new upgraded SSB app! The new features such as linking external accounts so all my accounts are in one place. Also, the look from the desktop is more streamlined. Easy to find everything I need. As a current customer, the switchover to the new app was a bit confusing, but once you are in, it’s awesome!
  • I love the update! Dec 14, 2020

    By LB Stokes
    As mentioned by other reviewers, I was frustrated with being locked out. Once I got beyond that mishap, I was very pleased with the new updates. Change is not easy for many. Those of us who are older than 55 are happy that we can use what we can use. Although I am almost 60, I am pretty tech savvy. However, I do understand this is not the case for all of us.
  • Not good Dec 18, 2020

    By LB Amick
    I do not like this new app. I can not log in to my online banking no matter what I try. I stayed on the phone with a customer Rep for 2 hours trying to unlock my account, 10 attempts later using codes South State provided me and the customer rep on the phone telling me exactly what to do we still could not unlock my account, I never gained access to my account. 4 days later my account is still locked and no one at South State can understand why or how.. Stop with the changes, I’m older and I don’t like change like a million other middle aged customers. You have our money you should have our back when it comes to solving a tec issue. I’m very unhappy because South State doesn’t know how to fix the problem and no one from SSB has tried contacting me to at the issue fixed .. on top of that trying to get someone on the phone is useless the automated service is no help and runs you in circles just to finally hang up or get placed on hold for hours. COVID will not let me have access to inside the bank .. so I’m just stuck having to call to basically get nowhere.
  • Can’t use bill pay function Nov 16, 2020

    By Whatever55ty
    The bill pay function always returns an internal error message. Phone support first told me the app couldn’t be used on my apple 6s phone. After rereading the specs in the App Store, I found this wasn’t true. I was then told that the bill pay function was down but my phone was compatible. The function still doesn’t work after 24 hours and there isn’t an update. What good is mobile banking app that can’t pay bills. Long time customer but I’m now extremely frustrated. Need this function and if it doesn’t work I’ll have to switch banks over something every app except this can do. Update: after two hours on phone with tech support the problem was attributed to a data load error to the new system. I hesitate to change the rating pending using more app functions over time. Sounds like the tech support was one star, not necessarily the app. Time will tell.
  • WHY? WHY did you fine it necessary to change something that was working? Dec 9, 2020

    By October 23
    This experience has been a nightmare. Firstly, I was forced into this update because I couldn’t log on to my account as before. Then, I have to put in my login ID of which would not be accepted because I probably got one of my digits wrong. I’m 74 years old and function much better by good habits developed and I saved my login so I could save time when I check on my accounts, but your app doesn’t give a way to change your login ID. I waited on the phone for 30 min. To talk to a representative and no one responded. This is poor service and I am seriously thinking of changing banks. I have been with South State since it was originally First Federal and my parents were customers before me for decades. Please revise this service.
  • Furious & considering switching banks Apr 20, 2021

    By AshNF2021
    Every since The new update I have had issues with transaction not showing up therefore causing my account to be in the Negative. And I don’t even have overdraft protection so any transaction made with my debit or credit card should be declined but that’s not the case! For example I transferred $20 from my personal account to my joint account, bought $10 gas from the joint account on April 18 and its now April20 and those transactions are nowhere to be found (like they never existed) they should at least be showing up under transactions and pending!! This is so frustrating and causing a lot of unnecessary problems with mine and my boyfriends accounts. Especially our joint account together!
  • Senselessly over-engineered Nov 20, 2020

    By A load of bullpucky
    First, as other reviews stated, I’m not sure why every banking customer is being required to create a new password for this new app. It makes me wonder if there was a major security flaw in the other app/infrastructure that the company is not disclosing to the public. Second, searching for documents is gate checked by 4 fields - account then type of statement then date range start then date range end. Just show me all my documents! If I don’t know exactly what’s there then I would never find it with this system. Last, the slide right anywhere to pull out the menu is annoying and too sensitive. That’s all.
  • Worse update ever Jan 22, 2021

    By Victoria1966
    Ever since this app got updated it’s been down more than it’s been up. I wouldn’t give it one star but that was the least they’d let me give. You have so many more moves than before just to get to your information and you have to hit update every time. This is ridiculous and if you luck up and it goes through, the setup they have now is awful, you have to click on the amount just to see what it was for. Before it showed it all at a glance. Good luck with anyone having to use this mess. It makes me want to switch banks. I wish they’d left it alone.
  • Complete Garbage Dec 9, 2020

    By News132
    Complete Garbage. The developer of this app should have done their job and worked out the bugs first, or better yet, at least made sure the app actually functioned before rolling it out. I never write reviews, but the fact that I’m writing this one speaks volumes about how bad this app is. I can’t login to my account and I can’t get anyone on the phone. I guess I will have to risk getting COVID 19 and actually go to the bank to get my money out so I can take my business elsewhere. Way to go South State, you managed to take something that worked fine and absolutely screw it up. I’m going to another bank.
  • Terrible Mar 2, 2021

    By Dreya_Rea
    I was randomly locked out of my account more than once for putting in my password incorrectly. Even though it was the first time I tried to login. Even though the password is saved on both my phone and laptop and I never have to actually type it in. Spent two days trying to contact someone at customer service and on the second day I got someone after being on hold for almost 40 minutes. I really hate that they did away with receiving deposit/withdrawal/balance checking via text. That was so much more convenient.
  • Update practices, not app Feb 22, 2021

    By doc_23
    I changed addresses recently and south state does not allow you to update this information electronically online. They literally send you a piece of paper that you need to send back. Even their customer service works bankers hours which is not convenient for me. Additionally, I pay a loan from another bank and they do not except electronica transfers. My bank needs to send them a physical check. They have already lost my check in the mail. Update your practices and get with the current times then work on a new app and website.

No reviews available

No reviews available

  • Give it a chance Dec 10, 2020

    By Cmsonky82636
    A lot of people in the review section seem like they are scared of change. South State seems to be making very large improvements in terms of tools available to the user. The new app seems very fluid once you get the hang of it, and they help you sort, manage, and track expenses in your accounts. It includes features such as calculators to plan paying off your credit card as well as other features I haven’t tested. I’ve considered leaving South State, but this app really proves they are making steps in the right direction. If you are used to technology I would definitely recommend giving this app a shot.
  • Once you are in, it’s awesome! Mar 24, 2021

    By Szq7777
    I absolutely love the new upgraded SSB app! The new features such as linking external accounts so all my accounts are in one place. Also, the look from the desktop is more streamlined. Easy to find everything I need. As a current customer, the switchover to the new app was a bit confusing, but once you are in, it’s awesome!
  • Honestly Pretty Good Jun 3, 2021

    By Lucas Christian
    I’m new to SouthState (coming over from CenterState, and coming over from NBC before that). From NBC to CenterState the app got worse. Fortunately this appears to be an improvement. The design of the app looks nice, which is great given CenterState’s app was doggone ugly. My inner web designer is happy. Most of the app is still basically a glorified webview, so the way you navigate around isn’t particular fluid or intuitive. There is currently one tab bar and two slide-over menus, one on each side. Just having one of those three should be sufficient. What I do really like is the “financial tools” feature, which they seem to have bought from a vendor, but it’s really integrated well. In particular I like being able to assign categories and custom descriptions to my transactions so I can see exactly what it is without having to guess what “CRYPTIC MERCHANT NAME HERE” is. Not strictly essential functionality, but cool to see them thinking out of the box.
  • I love the update! Dec 14, 2020

    By LB Stokes
    As mentioned by other reviewers, I was frustrated with being locked out. Once I got beyond that mishap, I was very pleased with the new updates. Change is not easy for many. Those of us who are older than 55 are happy that we can use what we can use. Although I am almost 60, I am pretty tech savvy. However, I do understand this is not the case for all of us.
  • Room For Improvement Jan 26, 2021

    By Autbot
    I know it’s a new app, there’s plenty of room to grow and improve. Over all, I have been very happy with the service I have receive from South State. I’m pretty basic with my needs but I’ve never had any trouble. Admittedly, the app seems slower than the previous one but I didn’t have any real complaints. Still gets the job done but I am trying to expand options for my clients in ways they can pay for my services and I have been trying to sign in with Zelle but it keeps wanting me to open my banking app to finish the sign in process. Which would be fine only every time I select open app in Zelle, it redirects me to the App Store where I’m informed that the app is unavailable at this time. So, I have not been able to set up Zelle. I’ve tried online but no luck there either. I can go in the South State app and find where I would be able to set up Zelle but I still can’t sign in on the Zelle app because it wants to open the bank app to verify which I can’t seem to do; so, I’m a bit bummed about that. Help?
  • An app facading as a web browser Dec 8, 2020

    By Basschan
    I understand this new app is supposed to be a dive into a new look for south state, but it is not user friendly in the slightest. The old app didn’t have as many weird navigational tactics you had to use, with the multiple menu bars and tabs this one has. There’s 3 different main tab menus on the main banking screen, which seems very excessive considering the old app had 1 main tab menu that allowed easy access to all functions. This thing is trying to function like a web browser but it’s not, it’s an app. Apps are supposed to streamline the web browser process for phones, not do this. All things considered, I haven’t run into any tech issues so far with payments or processing. Which, beside the clunky design choices, is a good start.
  • Great for a first card but need some work Feb 17, 2021

    By DJ Gayduh
    I want to say that because of the lack of easy access to information is the only reason the ratings so low. There are great bank to work with and have very quick response times. I also like the app but this is where my main issues lie. For one, finding you’re routing and account number took me Forever though after asking how to locate it, the process was tedious but manageable. As far as verifying the account on Zelle, it’s an absolute mess. Confusion on how to solve this issue without being told your app “isn’t available in this region”, must be a lucky glitch for some. I’ve also had trouble with the online check deposits at times though it could’ve been from a lack of an update on my part. Overall the bugs are something that should be considered when using a mobile app, but the banking itself is very trustworthy and convenient for those looking for an easy bank account to start.
  • Time stamps are gone? Jan 18, 2021

    By muffinator26
    This app is fine, and some things I really like about it. But I really don’t like not having access to the timestamp on my transactions. Previously I could look at the day and time that something was swiped and even if it was a pre-authorization it’s still gave me information. I’m not sure why this wasn’t included in this new app. With the current app, it seems like the dates aren’t even correct; I think they’re using the clearing date instead of the transaction date.
  • New app Dec 3, 2020

    By nicknames are a fake
    I do not like the new app at all. I can not pay my ready reserve off. I now have to call the bank and wait on hold to pay it off or sit in the mile long line at the bank. Please bring the old app back. Update: Candace in customer service was wonderful in explaining the new app to me. Although I stick to my original post! The previous app was so much more user friendly! Please bring it back. Why make something so difficult?

No reviews available

  • Not good Dec 18, 2020

    By LB Amick
    I do not like this new app. I can not log in to my online banking no matter what I try. I stayed on the phone with a customer Rep for 2 hours trying to unlock my account, 10 attempts later using codes South State provided me and the customer rep on the phone telling me exactly what to do we still could not unlock my account, I never gained access to my account. 4 days later my account is still locked and no one at South State can understand why or how.. Stop with the changes, I’m older and I don’t like change like a million other middle aged customers. You have our money you should have our back when it comes to solving a tec issue. I’m very unhappy because South State doesn’t know how to fix the problem and no one from SSB has tried contacting me to at the issue fixed .. on top of that trying to get someone on the phone is useless the automated service is no help and runs you in circles just to finally hang up or get placed on hold for hours. COVID will not let me have access to inside the bank .. so I’m just stuck having to call to basically get nowhere.
  • Can’t use bill pay function Nov 16, 2020

    By Whatever55ty
    The bill pay function always returns an internal error message. Phone support first told me the app couldn’t be used on my apple 6s phone. After rereading the specs in the App Store, I found this wasn’t true. I was then told that the bill pay function was down but my phone was compatible. The function still doesn’t work after 24 hours and there isn’t an update. What good is mobile banking app that can’t pay bills. Long time customer but I’m now extremely frustrated. Need this function and if it doesn’t work I’ll have to switch banks over something every app except this can do. Update: after two hours on phone with tech support the problem was attributed to a data load error to the new system. I hesitate to change the rating pending using more app functions over time. Sounds like the tech support was one star, not necessarily the app. Time will tell.
  • WHY? WHY did you fine it necessary to change something that was working? Dec 9, 2020

    By October 23
    This experience has been a nightmare. Firstly, I was forced into this update because I couldn’t log on to my account as before. Then, I have to put in my login ID of which would not be accepted because I probably got one of my digits wrong. I’m 74 years old and function much better by good habits developed and I saved my login so I could save time when I check on my accounts, but your app doesn’t give a way to change your login ID. I waited on the phone for 30 min. To talk to a representative and no one responded. This is poor service and I am seriously thinking of changing banks. I have been with South State since it was originally First Federal and my parents were customers before me for decades. Please revise this service.
  • Furious & considering switching banks Apr 20, 2021

    By AshNF2021
    Every since The new update I have had issues with transaction not showing up therefore causing my account to be in the Negative. And I don’t even have overdraft protection so any transaction made with my debit or credit card should be declined but that’s not the case! For example I transferred $20 from my personal account to my joint account, bought $10 gas from the joint account on April 18 and its now April20 and those transactions are nowhere to be found (like they never existed) they should at least be showing up under transactions and pending!! This is so frustrating and causing a lot of unnecessary problems with mine and my boyfriends accounts. Especially our joint account together!
  • Senselessly over-engineered Nov 20, 2020

    By A load of bullpucky
    First, as other reviews stated, I’m not sure why every banking customer is being required to create a new password for this new app. It makes me wonder if there was a major security flaw in the other app/infrastructure that the company is not disclosing to the public. Second, searching for documents is gate checked by 4 fields - account then type of statement then date range start then date range end. Just show me all my documents! If I don’t know exactly what’s there then I would never find it with this system. Last, the slide right anywhere to pull out the menu is annoying and too sensitive. That’s all.
  • Worse update ever Jan 22, 2021

    By Victoria1966
    Ever since this app got updated it’s been down more than it’s been up. I wouldn’t give it one star but that was the least they’d let me give. You have so many more moves than before just to get to your information and you have to hit update every time. This is ridiculous and if you luck up and it goes through, the setup they have now is awful, you have to click on the amount just to see what it was for. Before it showed it all at a glance. Good luck with anyone having to use this mess. It makes me want to switch banks. I wish they’d left it alone.
  • Complete Garbage Dec 9, 2020

    By News132
    Complete Garbage. The developer of this app should have done their job and worked out the bugs first, or better yet, at least made sure the app actually functioned before rolling it out. I never write reviews, but the fact that I’m writing this one speaks volumes about how bad this app is. I can’t login to my account and I can’t get anyone on the phone. I guess I will have to risk getting COVID 19 and actually go to the bank to get my money out so I can take my business elsewhere. Way to go South State, you managed to take something that worked fine and absolutely screw it up. I’m going to another bank.
  • Terrible Mar 2, 2021

    By Dreya_Rea
    I was randomly locked out of my account more than once for putting in my password incorrectly. Even though it was the first time I tried to login. Even though the password is saved on both my phone and laptop and I never have to actually type it in. Spent two days trying to contact someone at customer service and on the second day I got someone after being on hold for almost 40 minutes. I really hate that they did away with receiving deposit/withdrawal/balance checking via text. That was so much more convenient.
  • Update practices, not app Feb 22, 2021

    By doc_23
    I changed addresses recently and south state does not allow you to update this information electronically online. They literally send you a piece of paper that you need to send back. Even their customer service works bankers hours which is not convenient for me. Additionally, I pay a loan from another bank and they do not except electronica transfers. My bank needs to send them a physical check. They have already lost my check in the mail. Update your practices and get with the current times then work on a new app and website.

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