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South State Mobile

South State Mobile

South State Bank

2.0 Ratings 348+ Reviews

Ratings & Reviews

2.0
348+ Ratings
  1. 5
    22+%
  2. 4
    6+%
  3. 3
    6+%
  4. 2
    8+%
  5. 1
    58+%
Write a Review
  • An app facading as a web browser Dec 8, 2020

    By Basschan
    I understand this new app is supposed to be a dive into a new look for south state, but it is not user friendly in the slightest. The old app didn’t have as many weird navigational tactics you had to use, with the multiple menu bars and tabs this one has. There’s 3 different main tab menus on the main banking screen, which seems very excessive considering the old app had 1 main tab menu that allowed easy access to all functions. This thing is trying to function like a web browser but it’s not, it’s an app. Apps are supposed to streamline the web browser process for phones, not do this. All things considered, I haven’t run into any tech issues so far with payments or processing. Which, beside the clunky design choices, is a good start.
    more
  • Give it a chance Dec 10, 2020

    By Cmsonky82636
    A lot of people in the review section seem like they are scared of change. South State seems to be making very large improvements in terms of tools available to the user. The new app seems very fluid once you get the hang of it, and they help you sort, manage, and track expenses in your accounts. It includes features such as calculators to plan paying off your credit card as well as other features I haven’t tested. I’ve considered leaving South State, but this app really proves they are making steps in the right direction. If you are used to technology I would definitely recommend giving this app a shot.
    more
  • Great for a first card but need some work Feb 17, 2021

    By DJ Gayduh
    I want to say that because of the lack of easy access to information is the only reason the ratings so low. There are great bank to work with and have very quick response times. I also like the app but this is where my main issues lie. For one, finding you’re routing and account number took me Forever though after asking how to locate it, the process was tedious but manageable. As far as verifying the account on Zelle, it’s an absolute mess. Confusion on how to solve this issue without being told your app “isn’t available in this region”, must be a lucky glitch for some. I’ve also had trouble with the online check deposits at times though it could’ve been from a lack of an update on my part. Overall the bugs are something that should be considered when using a mobile app, but the banking itself is very trustworthy and convenient for those looking for an easy bank account to start.
    more
  • Time stamps are gone? Jan 18, 2021

    By muffinator26
    This app is fine, and some things I really like about it. But I really don’t like not having access to the timestamp on my transactions. Previously I could look at the day and time that something was swiped and even if it was a pre-authorization it’s still gave me information. I’m not sure why this wasn’t included in this new app. With the current app, it seems like the dates aren’t even correct; I think they’re using the clearing date instead of the transaction date.
    more
  • Once you are in, it’s awesome! Mar 24, 2021

    By Szq7777
    I absolutely love the new upgraded SSB app! The new features such as linking external accounts so all my accounts are in one place. Also, the look from the desktop is more streamlined. Easy to find everything I need. As a current customer, the switchover to the new app was a bit confusing, but once you are in, it’s awesome!
    more
  • Not good Dec 18, 2020

    By LB Amick
    I do not like this new app. I can not log in to my online banking no matter what I try. I stayed on the phone with a customer Rep for 2 hours trying to unlock my account, 10 attempts later using codes South State provided me and the customer rep on the phone telling me exactly what to do we still could not unlock my account, I never gained access to my account. 4 days later my account is still locked and no one at South State can understand why or how.. Stop with the changes, I’m older and I don’t like change like a million other middle aged customers. You have our money you should have our back when it comes to solving a tec issue. I’m very unhappy because South State doesn’t know how to fix the problem and no one from SSB has tried contacting me to at the issue fixed .. on top of that trying to get someone on the phone is useless the automated service is no help and runs you in circles just to finally hang up or get placed on hold for hours. COVID will not let me have access to inside the bank .. so I’m just stuck having to call to basically get nowhere.
    more
  • Can’t use bill pay function Nov 16, 2020

    By Whatever55ty
    The bill pay function always returns an internal error message. Phone support first told me the app couldn’t be used on my apple 6s phone. After rereading the specs in the App Store, I found this wasn’t true. I was then told that the bill pay function was down but my phone was compatible. The function still doesn’t work after 24 hours and there isn’t an update. What good is mobile banking app that can’t pay bills. Long time customer but I’m now extremely frustrated. Need this function and if it doesn’t work I’ll have to switch banks over something every app except this can do. Update: after two hours on phone with tech support the problem was attributed to a data load error to the new system. I hesitate to change the rating pending using more app functions over time. Sounds like the tech support was one star, not necessarily the app. Time will tell.
    more
  • WHY? WHY did you fine it necessary to change something that was working? Dec 9, 2020

    By October 23
    This experience has been a nightmare. Firstly, I was forced into this update because I couldn’t log on to my account as before. Then, I have to put in my login ID of which would not be accepted because I probably got one of my digits wrong. I’m 74 years old and function much better by good habits developed and I saved my login so I could save time when I check on my accounts, but your app doesn’t give a way to change your login ID. I waited on the phone for 30 min. To talk to a representative and no one responded. This is poor service and I am seriously thinking of changing banks. I have been with South State since it was originally First Federal and my parents were customers before me for decades. Please revise this service.
    more
  • Senselessly over-engineered Nov 20, 2020

    By A load of bullpucky
    First, as other reviews stated, I’m not sure why every banking customer is being required to create a new password for this new app. It makes me wonder if there was a major security flaw in the other app/infrastructure that the company is not disclosing to the public. Second, searching for documents is gate checked by 4 fields - account then type of statement then date range start then date range end. Just show me all my documents! If I don’t know exactly what’s there then I would never find it with this system. Last, the slide right anywhere to pull out the menu is annoying and too sensitive. That’s all.
    more
  • Worse update ever Jan 22, 2021

    By Victoria1966
    Ever since this app got updated it’s been down more than it’s been up. I wouldn’t give it one star but that was the least they’d let me give. You have so many more moves than before just to get to your information and you have to hit update every time. This is ridiculous and if you luck up and it goes through, the setup they have now is awful, you have to click on the amount just to see what it was for. Before it showed it all at a glance. Good luck with anyone having to use this mess. It makes me want to switch banks. I wish they’d left it alone.
    more

No reviews available

  • Give it a chance Dec 10, 2020

    By Cmsonky82636
    A lot of people in the review section seem like they are scared of change. South State seems to be making very large improvements in terms of tools available to the user. The new app seems very fluid once you get the hang of it, and they help you sort, manage, and track expenses in your accounts. It includes features such as calculators to plan paying off your credit card as well as other features I haven’t tested. I’ve considered leaving South State, but this app really proves they are making steps in the right direction. If you are used to technology I would definitely recommend giving this app a shot.
    more
  • Once you are in, it’s awesome! Mar 24, 2021

    By Szq7777
    I absolutely love the new upgraded SSB app! The new features such as linking external accounts so all my accounts are in one place. Also, the look from the desktop is more streamlined. Easy to find everything I need. As a current customer, the switchover to the new app was a bit confusing, but once you are in, it’s awesome!
    more
  • Great App! Mar 24, 2021

    By Dawg Fan Chris
    The new South State Mobile App is far more intuitive and user friendly than the previous version. I have found it to be a much improved mobile banking experience. It mirrors the desktop online banking experience so moving between the two applications is basically a seamless.
    more
  • I love the new app Dec 31, 2020

    By CockyNCool
    This app is beyond impressive!!! I must say this app is much better than the old app... I love the fact of being able manage my spending with South State Bank financial tool and also add my external accounts and mange them as well! Great job keep up the good work all we need now is to be able to get temporary cards
    more
  • I love the update! Dec 14, 2020

    By LB Stokes
    As mentioned by other reviewers, I was frustrated with being locked out. Once I got beyond that mishap, I was very pleased with the new updates. Change is not easy for many. Those of us who are older than 55 are happy that we can use what we can use. Although I am almost 60, I am pretty tech savvy. However, I do understand this is not the case for all of us.
    more
  • An app facading as a web browser Dec 8, 2020

    By Basschan
    I understand this new app is supposed to be a dive into a new look for south state, but it is not user friendly in the slightest. The old app didn’t have as many weird navigational tactics you had to use, with the multiple menu bars and tabs this one has. There’s 3 different main tab menus on the main banking screen, which seems very excessive considering the old app had 1 main tab menu that allowed easy access to all functions. This thing is trying to function like a web browser but it’s not, it’s an app. Apps are supposed to streamline the web browser process for phones, not do this. All things considered, I haven’t run into any tech issues so far with payments or processing. Which, beside the clunky design choices, is a good start.
    more
  • Great for a first card but need some work Feb 17, 2021

    By DJ Gayduh
    I want to say that because of the lack of easy access to information is the only reason the ratings so low. There are great bank to work with and have very quick response times. I also like the app but this is where my main issues lie. For one, finding you’re routing and account number took me Forever though after asking how to locate it, the process was tedious but manageable. As far as verifying the account on Zelle, it’s an absolute mess. Confusion on how to solve this issue without being told your app “isn’t available in this region”, must be a lucky glitch for some. I’ve also had trouble with the online check deposits at times though it could’ve been from a lack of an update on my part. Overall the bugs are something that should be considered when using a mobile app, but the banking itself is very trustworthy and convenient for those looking for an easy bank account to start.
    more
  • Time stamps are gone? Jan 18, 2021

    By muffinator26
    This app is fine, and some things I really like about it. But I really don’t like not having access to the timestamp on my transactions. Previously I could look at the day and time that something was swiped and even if it was a pre-authorization it’s still gave me information. I’m not sure why this wasn’t included in this new app. With the current app, it seems like the dates aren’t even correct; I think they’re using the clearing date instead of the transaction date.
    more
  • New app Dec 3, 2020

    By nicknames are a fake
    I do not like the new app at all. I can not pay my ready reserve off. I now have to call the bank and wait on hold to pay it off or sit in the mile long line at the bank. Please bring the old app back. Update: Candace in customer service was wonderful in explaining the new app to me. Although I stick to my original post! The previous app was so much more user friendly! Please bring it back. Why make something so difficult?
    more

No reviews available

  • Not good Dec 18, 2020

    By LB Amick
    I do not like this new app. I can not log in to my online banking no matter what I try. I stayed on the phone with a customer Rep for 2 hours trying to unlock my account, 10 attempts later using codes South State provided me and the customer rep on the phone telling me exactly what to do we still could not unlock my account, I never gained access to my account. 4 days later my account is still locked and no one at South State can understand why or how.. Stop with the changes, I’m older and I don’t like change like a million other middle aged customers. You have our money you should have our back when it comes to solving a tec issue. I’m very unhappy because South State doesn’t know how to fix the problem and no one from SSB has tried contacting me to at the issue fixed .. on top of that trying to get someone on the phone is useless the automated service is no help and runs you in circles just to finally hang up or get placed on hold for hours. COVID will not let me have access to inside the bank .. so I’m just stuck having to call to basically get nowhere.
    more
  • Can’t use bill pay function Nov 16, 2020

    By Whatever55ty
    The bill pay function always returns an internal error message. Phone support first told me the app couldn’t be used on my apple 6s phone. After rereading the specs in the App Store, I found this wasn’t true. I was then told that the bill pay function was down but my phone was compatible. The function still doesn’t work after 24 hours and there isn’t an update. What good is mobile banking app that can’t pay bills. Long time customer but I’m now extremely frustrated. Need this function and if it doesn’t work I’ll have to switch banks over something every app except this can do. Update: after two hours on phone with tech support the problem was attributed to a data load error to the new system. I hesitate to change the rating pending using more app functions over time. Sounds like the tech support was one star, not necessarily the app. Time will tell.
    more
  • WHY? WHY did you fine it necessary to change something that was working? Dec 9, 2020

    By October 23
    This experience has been a nightmare. Firstly, I was forced into this update because I couldn’t log on to my account as before. Then, I have to put in my login ID of which would not be accepted because I probably got one of my digits wrong. I’m 74 years old and function much better by good habits developed and I saved my login so I could save time when I check on my accounts, but your app doesn’t give a way to change your login ID. I waited on the phone for 30 min. To talk to a representative and no one responded. This is poor service and I am seriously thinking of changing banks. I have been with South State since it was originally First Federal and my parents were customers before me for decades. Please revise this service.
    more
  • Senselessly over-engineered Nov 20, 2020

    By A load of bullpucky
    First, as other reviews stated, I’m not sure why every banking customer is being required to create a new password for this new app. It makes me wonder if there was a major security flaw in the other app/infrastructure that the company is not disclosing to the public. Second, searching for documents is gate checked by 4 fields - account then type of statement then date range start then date range end. Just show me all my documents! If I don’t know exactly what’s there then I would never find it with this system. Last, the slide right anywhere to pull out the menu is annoying and too sensitive. That’s all.
    more
  • Worse update ever Jan 22, 2021

    By Victoria1966
    Ever since this app got updated it’s been down more than it’s been up. I wouldn’t give it one star but that was the least they’d let me give. You have so many more moves than before just to get to your information and you have to hit update every time. This is ridiculous and if you luck up and it goes through, the setup they have now is awful, you have to click on the amount just to see what it was for. Before it showed it all at a glance. Good luck with anyone having to use this mess. It makes me want to switch banks. I wish they’d left it alone.
    more

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