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South Shore

South Shore

Bytemark, Inc.

Get schedule information, purchase tickets and use a smartphone as a ticket!

3.8 Ratings 2K+ Reviews 100K+ Downloads

Ratings & Reviews

Write a Review
  • Great app, even better service Aug 23, 2018

    By Kyboy123
    I was planning a trip to chicago with my girlfriend for a concert, and was thinking of taking the train. We bought tickets without realizing that the last train back home is before the concert ends. This was a problem, so we ended up driving. A few days later i called their service to request a refund and with no issues or problems, got the refund. It took literally one day for the refund to go back into my bank, when most others would take “5-7 business days.” Now as the app, its great to use. It lays it out easily so theres no confusion or uncertainty. I highly recommend downloading this app if you’re thinking of taking the train or if you already do.
  • Nov 14, 2018

    By Kimberly Griffin
    The app was much more user friendly prior to the latest update. It used to save my schedule info (departing and arriving stations) and all it took to check eastbound schedule was to hit the reverse button between the saved stations. Now you have to go into the menu and select the station stops you need in order to generate a schedule. May seem like a little thing, but when ur looking for the next train out of Chicago, sometimes those precious seconds can cost you an hour or more of your time
  • Works! Nov 29, 2019

    By Cybernettr
    I tried purchasing and presenting a ticket in-app and it worked fine. I like the train tracker feature; I just wish it would show next to the train icon in which way it is moving, and when you tap on it, whether it is moving westbound or eastbound. You can tell by looking at the stops list but not at a glance.
  • Perfect Oct 13, 2017

    By Gruder T
    I don't normally take the time to review apps but they rly did a nice job w this one. It never crashes. The servers are always online. And best of all its free to use. The only thing that i dont like and its not rly a big deal (which is why im still giving 5 stars) is that the actual aesthetic design of the app is very plain and very boring. It looks like an app from my first gen ipod. But when you go to activate the ticket, tight when i push the button that says 1 adult. The design is suddenly gorgeous. Like wth why is it only so good in that one specific spot lol
  • Train schedule May 21, 2018

    By metrocard1
    The train is very convenient for me I write it four times a day the only problem I have is most of the time I don’t make the 710 train because of work are usually missed it by about 25 minutes so then I have to wait until the 910 train I wish they would add one train 810 this way I wouldn’t have to wait almost 2 hours for the train but other than that it’s great I purchased a one-month pass every month employees are friendly and professional very seldom the train is late this is why I prefer taking the train over driving I know I will be there at a certain time thank you collise rodriguez
  • Somewhat Improved Sep 22, 2018

    By MissileChicago
    The latest version of the app has some really nice new features and a nice clean look. However somethings have actually been made worse. Such as the schedules. Now it is very difficult to read them because it’s a lot smaller than it was before. The old schedule listing was much easier to select and view. The text for the schedule now is probably about 80% smaller than what it was previously. It would be nice if you could incorporate the look and feel of the old schedule from the previous version into this new version of the application.
  • Lack of communication Feb 1, 2019

    By tiger buttz
    The south shore is shut down for what I’m guessing is probably weather related circumstances... but it would be great if you sent notifications to your app users when this happens. Just wasted two hours commuting only to find the station was closed, and now I’m scrambling to find other means of transportation. Annoying. Also, why do the tickets bought through the app only last one hour? Sometimes the attendants don’t check your ticket until you’re almost at your destination. That leaves little room for error. Could be improved.
  • More trains May 2, 2018

    By potential rider
    For the most part South Shore has been doing well. Cars are clean. Their on time rate has improved. However, their schedule needs improvement. When I ask people from the area how they commute, the biggest setback against South Shore is their schedule. Between 7:30 AM and nine they could use some improvement and between 5 PM and 7 PM they could use more i cars Yesterday i had to stand all the way to Chicago along with many others
  • Jul 16, 2019

    By Karl Fife
    A fabulous in 2016, REDESIGNED for the worse in 2018. Fixed again in 2019! A great app was ruined in 2018. The redesigned version was maddening to use despite new features! Previous version had been quick and pleasant to use, e.g. details like tap to swap To<>From on train schedule. Collectively such details meant a lot to daily users but MOST were lost in the redesign. Now in 2019 I'm happy to see they've brought back the little details, making it a nearly perfect app.
  • Alternative Payment Options Please Jul 12, 2019

    By pixiefood29
    This is a very user friendly app with good features; however, it would be great if Apple Pay, Google Pay, and Paypal were available for payment options
  • Great app, even better service Aug 23, 2018

    By Kyboy123
    I was planning a trip to chicago with my girlfriend for a concert, and was thinking of taking the train. We bought tickets without realizing that the last train back home is before the concert ends. This was a problem, so we ended up driving. A few days later i called their service to request a refund and with no issues or problems, got the refund. It took literally one day for the refund to go back into my bank, when most others would take “5-7 business days.” Now as the app, its great to use. It lays it out easily so theres no confusion or uncertainty. I highly recommend downloading this app if you’re thinking of taking the train or if you already do.
  • Nov 14, 2018

    By Kimberly Griffin
    The app was much more user friendly prior to the latest update. It used to save my schedule info (departing and arriving stations) and all it took to check eastbound schedule was to hit the reverse button between the saved stations. Now you have to go into the menu and select the station stops you need in order to generate a schedule. May seem like a little thing, but when ur looking for the next train out of Chicago, sometimes those precious seconds can cost you an hour or more of your time
  • Works! Nov 29, 2019

    By Cybernettr
    I tried purchasing and presenting a ticket in-app and it worked fine. I like the train tracker feature; I just wish it would show next to the train icon in which way it is moving, and when you tap on it, whether it is moving westbound or eastbound. You can tell by looking at the stops list but not at a glance.
  • Perfect Oct 13, 2017

    By Gruder T
    I don't normally take the time to review apps but they rly did a nice job w this one. It never crashes. The servers are always online. And best of all its free to use. The only thing that i dont like and its not rly a big deal (which is why im still giving 5 stars) is that the actual aesthetic design of the app is very plain and very boring. It looks like an app from my first gen ipod. But when you go to activate the ticket, tight when i push the button that says 1 adult. The design is suddenly gorgeous. Like wth why is it only so good in that one specific spot lol
  • Train schedule May 21, 2018

    By metrocard1
    The train is very convenient for me I write it four times a day the only problem I have is most of the time I don’t make the 710 train because of work are usually missed it by about 25 minutes so then I have to wait until the 910 train I wish they would add one train 810 this way I wouldn’t have to wait almost 2 hours for the train but other than that it’s great I purchased a one-month pass every month employees are friendly and professional very seldom the train is late this is why I prefer taking the train over driving I know I will be there at a certain time thank you collise rodriguez
  • Somewhat Improved Sep 22, 2018

    By MissileChicago
    The latest version of the app has some really nice new features and a nice clean look. However somethings have actually been made worse. Such as the schedules. Now it is very difficult to read them because it’s a lot smaller than it was before. The old schedule listing was much easier to select and view. The text for the schedule now is probably about 80% smaller than what it was previously. It would be nice if you could incorporate the look and feel of the old schedule from the previous version into this new version of the application.
  • Lack of communication Feb 1, 2019

    By tiger buttz
    The south shore is shut down for what I’m guessing is probably weather related circumstances... but it would be great if you sent notifications to your app users when this happens. Just wasted two hours commuting only to find the station was closed, and now I’m scrambling to find other means of transportation. Annoying. Also, why do the tickets bought through the app only last one hour? Sometimes the attendants don’t check your ticket until you’re almost at your destination. That leaves little room for error. Could be improved.
  • More trains May 2, 2018

    By potential rider
    For the most part South Shore has been doing well. Cars are clean. Their on time rate has improved. However, their schedule needs improvement. When I ask people from the area how they commute, the biggest setback against South Shore is their schedule. Between 7:30 AM and nine they could use some improvement and between 5 PM and 7 PM they could use more i cars Yesterday i had to stand all the way to Chicago along with many others
  • Jul 16, 2019

    By Karl Fife
    A fabulous in 2016, REDESIGNED for the worse in 2018. Fixed again in 2019! A great app was ruined in 2018. The redesigned version was maddening to use despite new features! Previous version had been quick and pleasant to use, e.g. details like tap to swap To<>From on train schedule. Collectively such details meant a lot to daily users but MOST were lost in the redesign. Now in 2019 I'm happy to see they've brought back the little details, making it a nearly perfect app.
  • Alternative Payment Options Please Jul 12, 2019

    By pixiefood29
    This is a very user friendly app with good features; however, it would be great if Apple Pay, Google Pay, and Paypal were available for payment options
  • Apr 7, 2021

    By David Cunningham
    Absolutely useless. The schedule information has been removed completely and I understand that the purchase of tickets on this app is never to be advised. Please fix it!
  • Sep 20, 2018

    By John Doe
    Everytime I open the app it makes me sign in over again. After a long days work the last thing I want to do is constantly have to sign in every morning and every night to reach my digital ticket. On top of that. It makes it very easily to accidently use two tickets at once by checking multiple tickets with this new inconvenient panning ticket selector. Why was all of this necessary? You guys spent time & money updating something That everyone was already satisfied with. Don't fix it if it's not broken! Very disappointed with this downgrade. It has made my daily commute more difficult.
  • Sep 18, 2018

    By kirty keseley
    This update has made a very easy user friendly app, painful and annoying. Previously you would get the whole schedule for selected stops and with one button could see the reverse route and then buy a ticket from that screen. Now to find a schedule you have to go hunt for it. You but tickets elsewhere. Poor design. I have no idea why they have updated it to this!
  • Dec 8, 2018

    By Robert Kayorie
    This app is a big step backwards in terms of functionality. Not going to beat a deadhorse repeating what others have said, but with this app, if you have no signal, it will take forever to try to connect before you can get to your ticket saved on your phone, which is a major issue when the conductor is trying to check your ticket; it even does this if you've opened a ticket, have the app running in the background, then try to bring it back up for the conductor. Ridiculous! Why do I need to be connected when my tickets are saved on my phone? Not well thought out at all, especially with how spotty cell service can be along the train route.
  • Sep 18, 2018

    By Pete Livas Jr
    The latest update has removed amazing features for people who just want to view train schedules. The current way to view a schedule requires you to select a departure and a destination and then it will generate a giant table of all trains. This might be a "so what?c moment until you realize they had it better before this update. You used to be able to select a departure and destination. And it would automatically generate the table, focusing on the NEXT available train. You could also push ONE button and it would reverse the two, you know, in case you wanted to see what time you had to be at the exact same station to go back home. You have to go back and regenerate a giant table (after reelecting the departure/destination again), and then sort through every train to find the one you want. For people who just need to know when the next train is, they certainly made the schedules harder to reach within the app and less user friendly. This is the only feature I care about and I might as well just go print out the table at work and carry that around now.
  • Nov 1, 2018

    By A Google user
    The latest version of the app is not very good. Although it seems to work fine, the layout and usability leave much to be desired. The previous version made it easy to access tickets and view train schedules all on the home page. Now you have to hunt for a schedule and selecting which ticket you are using is confusing and not clear. Hopefully they scrap this new version and give us back the one that made sense.
  • CAN I UNDO AN UPDATE Sep 19, 2018

    By __nell
    I can not describe how disgusted I am with this update— they advertised more efficient use and this has resulted in the exact opposite. I understand a need to modernize, but as far as user friendliness, they’ve taken giant leaps back. I hate how the schedules aren’t as readily available to see and when you do finally access it, it’s just a screen shot of the chart on line that is terribly confusing to read, especially when you’re on the go. I have half a mind to delete the app and go back to a paper timetable and cash. no longer worth the space on my phone.
  • Mar 29, 2021

    By Julie O'Connor
    This app is the reason people drive to work. Can't purchase tickets, can't see the train schedule.
  • Update killed its previous great design Sep 18, 2018

    By SF-lawyer
    The update ruined this app. The schedule is now buried two layers deep, and they’ve taken away the ability to reverse your route with a single click. The schedule that it generates is in tiny type and can’t be zoomed. You can’t even easily click to buy a ticket from the schedule you’ve generated like you you could in the prior app. Instead, you have to back out and put in your origin and destination a second time. Sorry for the bad review, but this update is TERRIBLE. Poor app design!
  • Nov 13, 2020

    By Jeff Amari
    I would strongly advise never using this app to purchase and store tickets. It will periodically delete all your tickets and there is no way to recover them. Their customer service is non-existent and what remnants I was able to find shrugged and said "that's too bad. There's nothing we can do about that."

No reviews available

No reviews available

  • Great app, even better service Aug 23, 2018

    By Kyboy123
    I was planning a trip to chicago with my girlfriend for a concert, and was thinking of taking the train. We bought tickets without realizing that the last train back home is before the concert ends. This was a problem, so we ended up driving. A few days later i called their service to request a refund and with no issues or problems, got the refund. It took literally one day for the refund to go back into my bank, when most others would take “5-7 business days.” Now as the app, its great to use. It lays it out easily so theres no confusion or uncertainty. I highly recommend downloading this app if you’re thinking of taking the train or if you already do.
  • Perfect Oct 13, 2017

    By Gruder T
    I don't normally take the time to review apps but they rly did a nice job w this one. It never crashes. The servers are always online. And best of all its free to use. The only thing that i dont like and its not rly a big deal (which is why im still giving 5 stars) is that the actual aesthetic design of the app is very plain and very boring. It looks like an app from my first gen ipod. But when you go to activate the ticket, tight when i push the button that says 1 adult. The design is suddenly gorgeous. Like wth why is it only so good in that one specific spot lol
  • Jul 16, 2019

    By Karl Fife
    A fabulous in 2016, REDESIGNED for the worse in 2018. Fixed again in 2019! A great app was ruined in 2018. The redesigned version was maddening to use despite new features! Previous version had been quick and pleasant to use, e.g. details like tap to swap To<>From on train schedule. Collectively such details meant a lot to daily users but MOST were lost in the redesign. Now in 2019 I'm happy to see they've brought back the little details, making it a nearly perfect app.
  • Easy to Use, Great Customer Service Sep 4, 2018

    By Ford Wyatt
    I bought tickets using this app and found that I no longer needed them. I reached out via email to the South Shore Line to see if I could be refunded, and they refunded me on the next business day no questions asked.
  • No More Rushing with App purchase Apr 1, 2017

    By BoyneGirl
    Just bought a ticket from the train vending machine after realizing they have a more convenient way of purchasing it. Will use the app on my next trip forward.
  • Train ride to Chicago Mar 31, 2017

    By Bullweilerx2
    Took the train the first time last year and loved it and doing it again because it's cheap and fast and didn't have to worry about where to park in the city
  • Great app! Mar 7, 2017

    By (GameStop)
    Love it, so easy and convenient to use for purchasing and using tickets! The only improvement would be to have information regarding delays easier to find. Thanks!
  • Easy Peasy! Aug 25, 2017

    By Julie L P
    Makes life so much easier using the app! It's already stressful trying to get to the train. Now, with the app, one less thing to worry about!
  • Works! Nov 29, 2019

    By Cybernettr
    I tried purchasing and presenting a ticket in-app and it worked fine. I like the train tracker feature; I just wish it would show next to the train icon in which way it is moving, and when you tap on it, whether it is moving westbound or eastbound. You can tell by looking at the stops list but not at a glance.
  • Alternative Payment Options Please Jul 12, 2019

    By pixiefood29
    This is a very user friendly app with good features; however, it would be great if Apple Pay, Google Pay, and Paypal were available for payment options
  • Feb 27, 2020

    By Jake Jones
    Terrible user experience. I bought a ticket for the 28th of February by selecting the calendar date. When I was purchasing the ticket it didn't mention anything about expiration dates. After I purchased the ticket it told me it expires in an hour. I got scammed out of 10 bucks.
  • Crashes Jan 22, 2018

    By glamgolfgirl12
    Two times now I’m just about to show the conductor my ticket and it logs me out, when I was just logged in for god knows how long. Very inconvenient but other than that, it’s good.
  • Nov 14, 2018

    By Kimberly Griffin
    The app was much more user friendly prior to the latest update. It used to save my schedule info (departing and arriving stations) and all it took to check eastbound schedule was to hit the reverse button between the saved stations. Now you have to go into the menu and select the station stops you need in order to generate a schedule. May seem like a little thing, but when ur looking for the next train out of Chicago, sometimes those precious seconds can cost you an hour or more of your time
  • Train schedule May 21, 2018

    By metrocard1
    The train is very convenient for me I write it four times a day the only problem I have is most of the time I don’t make the 710 train because of work are usually missed it by about 25 minutes so then I have to wait until the 910 train I wish they would add one train 810 this way I wouldn’t have to wait almost 2 hours for the train but other than that it’s great I purchased a one-month pass every month employees are friendly and professional very seldom the train is late this is why I prefer taking the train over driving I know I will be there at a certain time thank you collise rodriguez
  • Somewhat Improved Sep 22, 2018

    By MissileChicago
    The latest version of the app has some really nice new features and a nice clean look. However somethings have actually been made worse. Such as the schedules. Now it is very difficult to read them because it’s a lot smaller than it was before. The old schedule listing was much easier to select and view. The text for the schedule now is probably about 80% smaller than what it was previously. It would be nice if you could incorporate the look and feel of the old schedule from the previous version into this new version of the application.
  • Lack of communication Feb 1, 2019

    By tiger buttz
    The south shore is shut down for what I’m guessing is probably weather related circumstances... but it would be great if you sent notifications to your app users when this happens. Just wasted two hours commuting only to find the station was closed, and now I’m scrambling to find other means of transportation. Annoying. Also, why do the tickets bought through the app only last one hour? Sometimes the attendants don’t check your ticket until you’re almost at your destination. That leaves little room for error. Could be improved.
  • More trains May 2, 2018

    By potential rider
    For the most part South Shore has been doing well. Cars are clean. Their on time rate has improved. However, their schedule needs improvement. When I ask people from the area how they commute, the biggest setback against South Shore is their schedule. Between 7:30 AM and nine they could use some improvement and between 5 PM and 7 PM they could use more i cars Yesterday i had to stand all the way to Chicago along with many others
  • Oct 15, 2020

    By Derek Rieckens
    Ever since the latest update, the app crashes every single time I use it. It often doesn't stay open long enough for me to show my monthly pass to the conductor. I may have to switch to a paper pass if this isn't fixed by next month.
  • Meh Mar 13, 2019

    By ChakMe'ex
    The app’s user interface leaves a lot to be desired. Entering destinations/points of origin is unnecessarily difficult as the fields void on their own, there are too many separate internal linkages that make the app tedious to use, and when you activate tickets the screen of your phone (iPhone at least) brightens fully, so you have to adjust it again manually. Small issues, should be easily addressed.
  • Good app, could be better May 17, 2019

    By Jcrusor
    The new app is much better than the original app. It would be a much better app if I didn’t have to enter an origin and destination each time I purchase tickets or check a schedule. Please allow users to save origins and destination to reduce the amount of interaction for purchasing tickets and viewing schedules.
  • Sep 20, 2018

    By A Google user
    Change is always a but rough however this new update has remove my quick link from my phone. To use it I have to go back into google play search and open from there. What a hassle. I also used the braof time table quite a bit and this is gone.
  • Sep 27, 2018

    By Richie Barnes
    Where the add in of the train location is a nice update the new layout and way the display the schedule is horrible especially compared to the older version of the app the new version just looks cheaply done compared to the old version it would be nice to bring back the old layout a nice update would be if they also add a notification of when your about to reach your stop even if we have to select the train where on also to display multiple tickets in case some one is also paying for thair fam or friends to
  • Apr 7, 2021

    By David Cunningham
    Absolutely useless. The schedule information has been removed completely and I understand that the purchase of tickets on this app is never to be advised. Please fix it!
  • Sep 20, 2018

    By John Doe
    Everytime I open the app it makes me sign in over again. After a long days work the last thing I want to do is constantly have to sign in every morning and every night to reach my digital ticket. On top of that. It makes it very easily to accidently use two tickets at once by checking multiple tickets with this new inconvenient panning ticket selector. Why was all of this necessary? You guys spent time & money updating something That everyone was already satisfied with. Don't fix it if it's not broken! Very disappointed with this downgrade. It has made my daily commute more difficult.
  • Sep 18, 2018

    By kirty keseley
    This update has made a very easy user friendly app, painful and annoying. Previously you would get the whole schedule for selected stops and with one button could see the reverse route and then buy a ticket from that screen. Now to find a schedule you have to go hunt for it. You but tickets elsewhere. Poor design. I have no idea why they have updated it to this!
  • Dec 8, 2018

    By Robert Kayorie
    This app is a big step backwards in terms of functionality. Not going to beat a deadhorse repeating what others have said, but with this app, if you have no signal, it will take forever to try to connect before you can get to your ticket saved on your phone, which is a major issue when the conductor is trying to check your ticket; it even does this if you've opened a ticket, have the app running in the background, then try to bring it back up for the conductor. Ridiculous! Why do I need to be connected when my tickets are saved on my phone? Not well thought out at all, especially with how spotty cell service can be along the train route.
  • Sep 18, 2018

    By Pete Livas Jr
    The latest update has removed amazing features for people who just want to view train schedules. The current way to view a schedule requires you to select a departure and a destination and then it will generate a giant table of all trains. This might be a "so what?c moment until you realize they had it better before this update. You used to be able to select a departure and destination. And it would automatically generate the table, focusing on the NEXT available train. You could also push ONE button and it would reverse the two, you know, in case you wanted to see what time you had to be at the exact same station to go back home. You have to go back and regenerate a giant table (after reelecting the departure/destination again), and then sort through every train to find the one you want. For people who just need to know when the next train is, they certainly made the schedules harder to reach within the app and less user friendly. This is the only feature I care about and I might as well just go print out the table at work and carry that around now.
  • Nov 1, 2018

    By A Google user
    The latest version of the app is not very good. Although it seems to work fine, the layout and usability leave much to be desired. The previous version made it easy to access tickets and view train schedules all on the home page. Now you have to hunt for a schedule and selecting which ticket you are using is confusing and not clear. Hopefully they scrap this new version and give us back the one that made sense.
  • CAN I UNDO AN UPDATE Sep 19, 2018

    By __nell
    I can not describe how disgusted I am with this update— they advertised more efficient use and this has resulted in the exact opposite. I understand a need to modernize, but as far as user friendliness, they’ve taken giant leaps back. I hate how the schedules aren’t as readily available to see and when you do finally access it, it’s just a screen shot of the chart on line that is terribly confusing to read, especially when you’re on the go. I have half a mind to delete the app and go back to a paper timetable and cash. no longer worth the space on my phone.
  • Mar 29, 2021

    By Julie O'Connor
    This app is the reason people drive to work. Can't purchase tickets, can't see the train schedule.
  • Update killed its previous great design Sep 18, 2018

    By SF-lawyer
    The update ruined this app. The schedule is now buried two layers deep, and they’ve taken away the ability to reverse your route with a single click. The schedule that it generates is in tiny type and can’t be zoomed. You can’t even easily click to buy a ticket from the schedule you’ve generated like you you could in the prior app. Instead, you have to back out and put in your origin and destination a second time. Sorry for the bad review, but this update is TERRIBLE. Poor app design!
  • Nov 13, 2020

    By Jeff Amari
    I would strongly advise never using this app to purchase and store tickets. It will periodically delete all your tickets and there is no way to recover them. Their customer service is non-existent and what remnants I was able to find shrugged and said "that's too bad. There's nothing we can do about that."

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