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SONIC Drive-In - Order Online - Delivery or Pickup

SONIC Drive-In - Order Online - Delivery or Pickup

Sonic Industries Services, Inc.

Earn rewards when you order online for delivery or pickup from Sonic Drive-In.

4.8 Ratings 1M+ Reviews 5M+ Downloads

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Ratings & Reviews

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  • img Community

    Too much work far from convenient Jun 9, 2021

    By JEAN CURTIN
    I live walking distance from SONIC. Why don't I frequent there? 1: the app. If you click on an app only special, you have to wrestle it into submission to add items. 2: The service. Dazed and confused doesn't even cover it. I ordered the chicken poboy and a drink. Could not order tots. Had to order tots at the window while waiting for the rest of the app order. Then, the card readerdidn't work. Three people plus app for one order. And, this is EVERY order, every time. Not worth the effort.
  • img Community

    Something is wrong with Sonic and their Customer Service. May 13, 2021

    By Diana Wilson
    I used this app for about a year when all of a sudden the app started declining my credit card. I put in another one that I knew worked. The help resolution states that I input a wrong CC number or CVV number or expiration date. My card hadn't expired, my credit card number and CVV number didn't change. One day it just started declining my card. Don't bother calling customer service. They're useless. I'm not creating a new email just for this app. I'm not the only one having this problem.
  • img Community

    Sonic App Sucks Big Time May 12, 2021

    By Roy Gertig
    I'm trying to order the 50% Texan dog via the app and wasted 15min plus of my time with no resolve
  • img Expert
    1. Special perks await just for using! Earn rewards for reloading your MySONIC card via app
    2. Browse the menu and check nutritional information for all your favorite SONIC items at a glance
    3. Looking for the perfect present? Send and receive digital gift cards in the app in seconds and someone special smile

    Reviewed by Kaylin on January 15, 2019

  • Awkward Payment Options and No Prices. Jun 3, 2021

    By Frustrated, Incorporated.
    They accept Apple Pay and presumably other mobile payment, but you can’t pay with multiple gift cards or combine a gift card with Apple Pay. I don’t want to give out my card numbers. Apple Pay is infinitely more secure. I’ve read of people having their cards used across the country after giving them to Sonic’s app. They need to let you combine multiple gift cards so you can zero out the balance in their app and also let you combine gift cards with mobile payment for better security and convenience. That way you only have to enter the cards once in Apple Pay and then you can use them anywhere far more securely. It should be the standard payment option. Taco Bell and Panera do payments right in thei app. Sonic is backwards so you can’t use up a gift card without swiping it at a kiosk or giving your card number out and risking a data breach. Please fix the problems and allow us to combine at least two gift cards plus any mobile payments for the full balance without needing to deal with the kiosks or give up our card numbers. It’s just common sense to let folks use Apple Pay and multiple gift cards to pay with the app. Why would you make it harder for people to pay? Also when are you going to communicate with stores so the prices show up before checking out? Sonic is the only app I know that doesn’t show prices in their app menu and cart as you add items.
  • App is good- restaurant execution fails Sep 30, 2021

    By Bharper1
    The app is pretty good although I have never been able to order items such as a orange/ strawberry cream slush, and I can not specialize some items like I can’t order a pretzel with NO SALT. Other than a few items the app is pretty good however the point you press order is where all the trouble begins. It often takes a longer amount of time to receive an order ahead order than it does to order in person. Also the workers have on more than one occasion cleared the order off my stall screen so that it won’t show that it timed out… then they have gotten busy and forgotten the order completely- I usually have to call and find out why it said on my screen that it was on the way yet 10 min go by and I still have received. Then either the store is out of something or they are unable to give me what I order and they tell me they can not refund the mobile orders that I have to call someone with the app. So instead they want to bring me something else. The service at every sonic has completely gone to crap. I order the same items every time and never get it the same way twice. Sonic used to be my favorite fast food. But man how it’s gone down hill. Now I prefer to only go if I can’t find the item somewhere else. Cause I know if I go something will be messed up, missing, or I will wait 20 minutes
  • It’s ok but needs improvement Jun 29, 2021

    By je-nae-nae123
    My husband and I both have this app on our phones. My husband struggles every time because his app never has the featured items listed. We’ve both struggled with the order not being ready when we get there even though we picked the ASAP option. We still have to wait after we check in for it to be made. Not sure they know what ASAP means. Occasionally we arrive to pick up our preordered items and they don’t even HAVE the order but we’ve been charged for them. Also, our local store charges you for add on items you ordered but are out of. This happens a lot. I do like the convenience of being able to hand my kids the phone and they pick out what they want and put it in the “bag.” I like the “thought” of our meal being ordered already and being made while I’m on the way to pick it up…..just not really seeing this feature utilized. I would also like to be able to order from my phone app and my husband go pick it up except if I have my phone at home it says out of range to be able to check into a stall #. This is most inconvenient. This is why my husband got the app on his phone. But like I said, he struggles more with his because it never has the new featured items listed. Needs improvement, but thanks for trying.
  • Bad employees at sonic Jun 10, 2021

    By £ov€<3
    Employees are extremely rude when you try to ask them if they got your order from the app. They just shut you down as soon as you mention the app and try to get rid of you. They don’t want to take any responsibility or help at all. They won’t even give you a number to call they just tell you to go away. The app charges you even if the order doesn’t go through. The app also sends it to different locations even if you have it set in your phone. Update: After not going to Sonic for a while or using the app I tried it again. I think it works well if your order is under $50. My problems have only come when my order was above that amount. I ordered slushees today through the app and the new bursting bubbles didn’t work for the 1/2 off so I called customer service and they were extremely polite and fixed my problem easily. It would be better if I didn’t have to call customer service every time I use the app, but at least they fix my problems and give me refunds when they mess up. I’m adding 2 stars because the girl who helped me today easily helped me fix my problem and I didn’t have to wait an hour on the phone to get it done.
  • Dec 27, 2021

    By Gerald Dunlap
    Not sure what everyone's problem is. App works great for me. Had a hiccup one time, uninstalled, reinstalled and back to normal. I love being able to get half price drinks whenever due to mobile ordering. (Sonic, your drinks cost to much...) my only complaint is that there's some item customization that can not be done on the app that you can do at the actual store.
  • Such a good app but needs little improvement Dec 6, 2020

    By Taiton Kristopher Atkinson
    Sonic app is one of my absolute favorite apps to use I actually use it on the daily as I look forward to my daily sonic trips! I find it tedious that there isn’t an option for “extra” when it comes to anything down from condiments to extra adds in drinks such as the nerds candy or real fruit options. I know that before you enter the stall number in the app you can press the button on the drive ins and ask for extra whatever when it comes to your mobile order but it would add a lot more ease to customers if they had that option themselves in the app. Saves us time especially if we are placing it ahead of time for pickup! Once again this app I would 100% recommend to friends and family in fact I have brought many people to the app! I’m talking to them everyone I have introduced to the sonic app agrees an extra or light option would be super convenient I hope you take this review into consideration as the ease of placing an order would increase tremendously! Thank you for doing what you have and making ordering from the sonic app super easy and a delight!
  • Awkward Payment Options and No Prices. Jun 3, 2021

    By Frustrated, Incorporated.
    They accept Apple Pay and presumably other mobile payment, but you can’t pay with multiple gift cards or combine a gift card with Apple Pay. I don’t want to give out my card numbers. Apple Pay is infinitely more secure. I’ve read of people having their cards used across the country after giving them to Sonic’s app. They need to let you combine multiple gift cards so you can zero out the balance in their app and also let you combine gift cards with mobile payment for better security and convenience. That way you only have to enter the cards once in Apple Pay and then you can use them anywhere far more securely. It should be the standard payment option. Taco Bell and Panera do payments right in thei app. Sonic is backwards so you can’t use up a gift card without swiping it at a kiosk or giving your card number out and risking a data breach. Please fix the problems and allow us to combine at least two gift cards plus any mobile payments for the full balance without needing to deal with the kiosks or give up our card numbers. It’s just common sense to let folks use Apple Pay and multiple gift cards to pay with the app. Why would you make it harder for people to pay? Also when are you going to communicate with stores so the prices show up before checking out? Sonic is the only app I know that doesn’t show prices in their app menu and cart as you add items.
  • App is good- restaurant execution fails Sep 30, 2021

    By Bharper1
    The app is pretty good although I have never been able to order items such as a orange/ strawberry cream slush, and I can not specialize some items like I can’t order a pretzel with NO SALT. Other than a few items the app is pretty good however the point you press order is where all the trouble begins. It often takes a longer amount of time to receive an order ahead order than it does to order in person. Also the workers have on more than one occasion cleared the order off my stall screen so that it won’t show that it timed out… then they have gotten busy and forgotten the order completely- I usually have to call and find out why it said on my screen that it was on the way yet 10 min go by and I still have received. Then either the store is out of something or they are unable to give me what I order and they tell me they can not refund the mobile orders that I have to call someone with the app. So instead they want to bring me something else. The service at every sonic has completely gone to crap. I order the same items every time and never get it the same way twice. Sonic used to be my favorite fast food. But man how it’s gone down hill. Now I prefer to only go if I can’t find the item somewhere else. Cause I know if I go something will be messed up, missing, or I will wait 20 minutes
  • It’s ok but needs improvement Jun 29, 2021

    By je-nae-nae123
    My husband and I both have this app on our phones. My husband struggles every time because his app never has the featured items listed. We’ve both struggled with the order not being ready when we get there even though we picked the ASAP option. We still have to wait after we check in for it to be made. Not sure they know what ASAP means. Occasionally we arrive to pick up our preordered items and they don’t even HAVE the order but we’ve been charged for them. Also, our local store charges you for add on items you ordered but are out of. This happens a lot. I do like the convenience of being able to hand my kids the phone and they pick out what they want and put it in the “bag.” I like the “thought” of our meal being ordered already and being made while I’m on the way to pick it up…..just not really seeing this feature utilized. I would also like to be able to order from my phone app and my husband go pick it up except if I have my phone at home it says out of range to be able to check into a stall #. This is most inconvenient. This is why my husband got the app on his phone. But like I said, he struggles more with his because it never has the new featured items listed. Needs improvement, but thanks for trying.
  • Bad employees at sonic Jun 10, 2021

    By £ov€<3
    Employees are extremely rude when you try to ask them if they got your order from the app. They just shut you down as soon as you mention the app and try to get rid of you. They don’t want to take any responsibility or help at all. They won’t even give you a number to call they just tell you to go away. The app charges you even if the order doesn’t go through. The app also sends it to different locations even if you have it set in your phone. Update: After not going to Sonic for a while or using the app I tried it again. I think it works well if your order is under $50. My problems have only come when my order was above that amount. I ordered slushees today through the app and the new bursting bubbles didn’t work for the 1/2 off so I called customer service and they were extremely polite and fixed my problem easily. It would be better if I didn’t have to call customer service every time I use the app, but at least they fix my problems and give me refunds when they mess up. I’m adding 2 stars because the girl who helped me today easily helped me fix my problem and I didn’t have to wait an hour on the phone to get it done.
  • Dec 27, 2021

    By Gerald Dunlap
    Not sure what everyone's problem is. App works great for me. Had a hiccup one time, uninstalled, reinstalled and back to normal. I love being able to get half price drinks whenever due to mobile ordering. (Sonic, your drinks cost to much...) my only complaint is that there's some item customization that can not be done on the app that you can do at the actual store.
  • Such a good app but needs little improvement Dec 6, 2020

    By Taiton Kristopher Atkinson
    Sonic app is one of my absolute favorite apps to use I actually use it on the daily as I look forward to my daily sonic trips! I find it tedious that there isn’t an option for “extra” when it comes to anything down from condiments to extra adds in drinks such as the nerds candy or real fruit options. I know that before you enter the stall number in the app you can press the button on the drive ins and ask for extra whatever when it comes to your mobile order but it would add a lot more ease to customers if they had that option themselves in the app. Saves us time especially if we are placing it ahead of time for pickup! Once again this app I would 100% recommend to friends and family in fact I have brought many people to the app! I’m talking to them everyone I have introduced to the sonic app agrees an extra or light option would be super convenient I hope you take this review into consideration as the ease of placing an order would increase tremendously! Thank you for doing what you have and making ordering from the sonic app super easy and a delight!
  • Needs a little tweaking Aug 16, 2020

    By Lantana, FL
    Mostly this is a great app but I’ve found 2 issues with it. 1) It doesn’t show all the items on the menu so if there’s something you want (like my favorite BLT on Texas toast), you can’t order it on the app but must wait until you get to the restaurant to order so you don’t get the benefits of using the app (like 1/2 priced drinks & other rewards), and, 2) when I got to the restaurant today and ordered my BLT on Texas toast, I was pleasantly surprised to see 3 payment options on the screen: pay with cash, pay with card, or pay with app. I chose pay with app but, when I opened the app, there’s no option to pay for an order placed at the restaurant. My server couldn’t find it either. Hopefully, this second issue will be worked out soon because these options weren’t previously available and there’s always something to tweak when you start something new. The menu issue is another matter, however. It’s not a new issue. A 3rd issue-there’s no way to add a tip on the app. I see a lot of others have raised this same issue so maybe that’ll get fixed.
  • Jan 10, 2022

    By Ang
    I like that they have happy hour for drinks on app, wish shakes were included, but at least you can get regular drinks and slushies. The thing I hate is there are no prices, this is why I've only used 1 time all last year. If I could see prices before ordering I'd use app a lot more.
  • Great with the occasional blunder Sep 8, 2020

    By Blueboo76
    For the most part, I like the app but don’t necessarily love it. I don’t see that’s it’s been any faster from start to finish when I arrive at Sonic. I do like the 1/2 drinks without having to pay attention to “Happy Hour”. To be honest, I would rarely go to Sonic for a drink when I can easily go into QT (Quick Trip) and get a drink for $1.09. I have started using Sonic again because of the 1/2 drinks. If this changes, I probably will once again quit going. Twice now, I have pulled up, selected “I’m here”, entered my stall number, recurved my confirmation that my order was being prepared, and 10 min later, I still didn’t have my drink (1 order), and drink & fried cheese for the other. When I alerted them, they said the notification that I was here didn’t come through. This happened at 2 different locations. On a third order,A message came across the screen that said something along the lines of “oops, something went wrong. Please press the red button”. When I did, they said that everything was fine and the order would be right out.
  • Been having issues lately. May 28, 2020

    By spookyfriend
    Usually I’m pretty happy with the app. But lately I’ve been having difficulty getting it to let me order at the Sonic of my choice. I live at one end of town and my job is at the other end and we have a Sonic at both, so I would try to order at the further away one and it would sometimes refuse to let me saying it’s too far. It’s only a 20 minute drive at most! And I get off work at 10:00 pm a lot of times and it will say can’t take my order for a drink because they close at 11:00 pm? When I’m just two blocks away? What’s up with that? Does it really take them more than an hour to pour a coke? So then I’m stuck paying full price!!! Plus one more thing, a lot of times I would like to pick it up in the drive thru but the app doesn’t give me that option to say that’s where Im at and if the window person is new, then they don’t know what to do. Sure hope these two things could be fixed. Thank you.
  • img Community

    Too much work far from convenient Jun 9, 2021

    By JEAN CURTIN
    I live walking distance from SONIC. Why don't I frequent there? 1: the app. If you click on an app only special, you have to wrestle it into submission to add items. 2: The service. Dazed and confused doesn't even cover it. I ordered the chicken poboy and a drink. Could not order tots. Had to order tots at the window while waiting for the rest of the app order. Then, the card readerdidn't work. Three people plus app for one order. And, this is EVERY order, every time. Not worth the effort.
  • img Community

    Something is wrong with Sonic and their Customer Service. May 13, 2021

    By Diana Wilson
    I used this app for about a year when all of a sudden the app started declining my credit card. I put in another one that I knew worked. The help resolution states that I input a wrong CC number or CVV number or expiration date. My card hadn't expired, my credit card number and CVV number didn't change. One day it just started declining my card. Don't bother calling customer service. They're useless. I'm not creating a new email just for this app. I'm not the only one having this problem.
  • img Community

    Sonic App Sucks Big Time May 12, 2021

    By Roy Gertig
    I'm trying to order the 50% Texan dog via the app and wasted 15min plus of my time with no resolve
  • Jan 3, 2022

    By K Lo
    Food apps are usually great and make crazy life a little simpler but I'm not liking this one too much. I just tried to place an order and every time I tried to pay, the app crashed. Then I decided to place my order online but not using the app. Now both orders, online and app, are showing me different totals for the exact same order. The app has me paying $1 more. The actual math doesn't add up. I know $1 isn't really a big deal but now I don't trust the app and will be deleting it immediately.
  • Jan 1, 2022

    By Eric Garcia
    App works as intended for the most part. But once it's time to pay, i put my card info in. It always gives me an unexpected error and will not save my card info. When i first tried it, the app was new. So i figured i would Uninstall it to give developers time. It's been months now and still the exact same issue. It's ridiculous and infuriating that this hasn't been fixed yet.
  • Jan 12, 2022

    By z m
    Very buggy after most recent update. (Dec 6th) We use the sonic app for drinks, but lately we started using it for Tuesdays family deal on burgers, and tonight after reinstalling the sonic app on two phones, the app would freeze and not load after tapping on checkout. Roll back to the old version is useless as the app forces you to update. Please fix!
  • It’s okay. Oct 4, 2019

    By Banana when shamanism
    Honestly I order through the sonic app every time because it’s so easy. HOWEVER I go to sonic very often with friends and we all want to order at the same time but we can’t. The app won’t let multiple orders go through which I just don’t get because there are multiple people in the car. So ordering through the app is a hassle that way because we all do it. It makes for such a long wait time. Another thing is that we should be able to put multiple cards on the app or be able to have multiple payment options which would once again make life with friends so much easier. On my last note we should be able to tip on the app. I hardly have cash anymore and I want to tip these hard working people but I can’t. Most of my sonic trips are spontaneous so I don’t plan ahead to have cash. Plus sonic pays these poor people like dirt. They run the kitchen and car hop and make half minimum wage !? Are you joking? And most people don’t tip them. A year ago I didn’t even know I was supposed to tip these people because I didn’t see sonic as a restaurant but now knowing how much they pay people is ridiculous. PAY THEM MORE. And one last thing. I get sonic a lot and there are no perks with that. With how much I spend I would love a rewards system. Not just a “deal” like a you spend this much you get this much in return type of thing. Like a loyalty program to earn points or something. Would love that. The app is okay but once again there are issues that I would love to be addressed.
  • Jan 15, 2022

    By Beau Semler
    Worst app for a restaurant that I've ever used. I love Sonic, but this app crashes more times than it works. Terrible experience that starts to make one look at different places to get food as the experience is just easier. There needs to be a complete change to another app, not just update "fixes."
  • Disappointing. Aug 22, 2020

    By hp1
    I have used the app several times and it is a hit or miss. Very typical to have the payment options give errors or not allow a payment method to be added...even when it has been used previously. I have also had a fraud issue as the day after I made an app order, my card was used for another sonic app order in another state which caused me to have to get a new debit card and was inconvenient as I had to address all of my autopay account with other companies. On the incidents where I had to restart an order due to issues with the payment options, I lost my rewards because it indicated it was applied to a previous order....although that order was never placed because the app wouldn’t allow the payment option to be added. Finally, it is also hit or miss when you pick up at the restaurant. I have had to sit for 15-20 minutes after arriving and checking in for an order. I reach out to the staff from the stall and they say they are “working on it”. A couple times the food has come out cold in these situations...which means obviously they weren’t working on it, there was clearly on oversight issue. So, when it works, it okay...but I would say that is only about 40% of the time. I really like Sonic and I will continue to go, but they really need to get the app up to speed and the restaurant better at managing app orders. ***I very rarely have issues when I just go to the restaurant and order in person***
  • Dec 31, 2021

    By Jeremy Perkins
    Useless app. Tried ordering twice with it and both times it gave an error that something was wrong with the order. Menu items didn't match up with what was at the store. Customizing was a pain anyway. After removing items it still had an error but didn't say what was wrong. Will uninstall after wasting too much time with it.
  • img Community

    Too much work far from convenient Jun 9, 2021

    By JEAN CURTIN
    I live walking distance from SONIC. Why don't I frequent there? 1: the app. If you click on an app only special, you have to wrestle it into submission to add items. 2: The service. Dazed and confused doesn't even cover it. I ordered the chicken poboy and a drink. Could not order tots. Had to order tots at the window while waiting for the rest of the app order. Then, the card readerdidn't work. Three people plus app for one order. And, this is EVERY order, every time. Not worth the effort.
  • img Community

    Something is wrong with Sonic and their Customer Service. May 13, 2021

    By Diana Wilson
    I used this app for about a year when all of a sudden the app started declining my credit card. I put in another one that I knew worked. The help resolution states that I input a wrong CC number or CVV number or expiration date. My card hadn't expired, my credit card number and CVV number didn't change. One day it just started declining my card. Don't bother calling customer service. They're useless. I'm not creating a new email just for this app. I'm not the only one having this problem.
  • img Community

    Sonic App Sucks Big Time May 12, 2021

    By Roy Gertig
    I'm trying to order the 50% Texan dog via the app and wasted 15min plus of my time with no resolve
  • img Expert
    1. Special perks await just for using! Earn rewards for reloading your MySONIC card via app
    2. Browse the menu and check nutritional information for all your favorite SONIC items at a glance
    3. Looking for the perfect present? Send and receive digital gift cards in the app in seconds and someone special smile

    Reviewed by Kaylin on January 15, 2019

  • Dec 27, 2021

    By Gerald Dunlap
    Not sure what everyone's problem is. App works great for me. Had a hiccup one time, uninstalled, reinstalled and back to normal. I love being able to get half price drinks whenever due to mobile ordering. (Sonic, your drinks cost to much...) my only complaint is that there's some item customization that can not be done on the app that you can do at the actual store.
  • Been having issues lately. May 28, 2020

    By spookyfriend
    Usually I’m pretty happy with the app. But lately I’ve been having difficulty getting it to let me order at the Sonic of my choice. I live at one end of town and my job is at the other end and we have a Sonic at both, so I would try to order at the further away one and it would sometimes refuse to let me saying it’s too far. It’s only a 20 minute drive at most! And I get off work at 10:00 pm a lot of times and it will say can’t take my order for a drink because they close at 11:00 pm? When I’m just two blocks away? What’s up with that? Does it really take them more than an hour to pour a coke? So then I’m stuck paying full price!!! Plus one more thing, a lot of times I would like to pick it up in the drive thru but the app doesn’t give me that option to say that’s where Im at and if the window person is new, then they don’t know what to do. Sure hope these two things could be fixed. Thank you.
  • App is good- restaurant execution fails Sep 30, 2021

    By Bharper1
    The app is pretty good although I have never been able to order items such as a orange/ strawberry cream slush, and I can not specialize some items like I can’t order a pretzel with NO SALT. Other than a few items the app is pretty good however the point you press order is where all the trouble begins. It often takes a longer amount of time to receive an order ahead order than it does to order in person. Also the workers have on more than one occasion cleared the order off my stall screen so that it won’t show that it timed out… then they have gotten busy and forgotten the order completely- I usually have to call and find out why it said on my screen that it was on the way yet 10 min go by and I still have received. Then either the store is out of something or they are unable to give me what I order and they tell me they can not refund the mobile orders that I have to call someone with the app. So instead they want to bring me something else. The service at every sonic has completely gone to crap. I order the same items every time and never get it the same way twice. Sonic used to be my favorite fast food. But man how it’s gone down hill. Now I prefer to only go if I can’t find the item somewhere else. Cause I know if I go something will be messed up, missing, or I will wait 20 minutes
  • Such a good app but needs little improvement Dec 6, 2020

    By Taiton Kristopher Atkinson
    Sonic app is one of my absolute favorite apps to use I actually use it on the daily as I look forward to my daily sonic trips! I find it tedious that there isn’t an option for “extra” when it comes to anything down from condiments to extra adds in drinks such as the nerds candy or real fruit options. I know that before you enter the stall number in the app you can press the button on the drive ins and ask for extra whatever when it comes to your mobile order but it would add a lot more ease to customers if they had that option themselves in the app. Saves us time especially if we are placing it ahead of time for pickup! Once again this app I would 100% recommend to friends and family in fact I have brought many people to the app! I’m talking to them everyone I have introduced to the sonic app agrees an extra or light option would be super convenient I hope you take this review into consideration as the ease of placing an order would increase tremendously! Thank you for doing what you have and making ordering from the sonic app super easy and a delight!
  • Needs a little tweaking Aug 16, 2020

    By Lantana, FL
    Mostly this is a great app but I’ve found 2 issues with it. 1) It doesn’t show all the items on the menu so if there’s something you want (like my favorite BLT on Texas toast), you can’t order it on the app but must wait until you get to the restaurant to order so you don’t get the benefits of using the app (like 1/2 priced drinks & other rewards), and, 2) when I got to the restaurant today and ordered my BLT on Texas toast, I was pleasantly surprised to see 3 payment options on the screen: pay with cash, pay with card, or pay with app. I chose pay with app but, when I opened the app, there’s no option to pay for an order placed at the restaurant. My server couldn’t find it either. Hopefully, this second issue will be worked out soon because these options weren’t previously available and there’s always something to tweak when you start something new. The menu issue is another matter, however. It’s not a new issue. A 3rd issue-there’s no way to add a tip on the app. I see a lot of others have raised this same issue so maybe that’ll get fixed.
  • Great with the occasional blunder Sep 8, 2020

    By Blueboo76
    For the most part, I like the app but don’t necessarily love it. I don’t see that’s it’s been any faster from start to finish when I arrive at Sonic. I do like the 1/2 drinks without having to pay attention to “Happy Hour”. To be honest, I would rarely go to Sonic for a drink when I can easily go into QT (Quick Trip) and get a drink for $1.09. I have started using Sonic again because of the 1/2 drinks. If this changes, I probably will once again quit going. Twice now, I have pulled up, selected “I’m here”, entered my stall number, recurved my confirmation that my order was being prepared, and 10 min later, I still didn’t have my drink (1 order), and drink & fried cheese for the other. When I alerted them, they said the notification that I was here didn’t come through. This happened at 2 different locations. On a third order,A message came across the screen that said something along the lines of “oops, something went wrong. Please press the red button”. When I did, they said that everything was fine and the order would be right out.
  • Awkward Payment Options and No Prices. Jun 3, 2021

    By Frustrated, Incorporated.
    They accept Apple Pay and presumably other mobile payment, but you can’t pay with multiple gift cards or combine a gift card with Apple Pay. I don’t want to give out my card numbers. Apple Pay is infinitely more secure. I’ve read of people having their cards used across the country after giving them to Sonic’s app. They need to let you combine multiple gift cards so you can zero out the balance in their app and also let you combine gift cards with mobile payment for better security and convenience. That way you only have to enter the cards once in Apple Pay and then you can use them anywhere far more securely. It should be the standard payment option. Taco Bell and Panera do payments right in thei app. Sonic is backwards so you can’t use up a gift card without swiping it at a kiosk or giving your card number out and risking a data breach. Please fix the problems and allow us to combine at least two gift cards plus any mobile payments for the full balance without needing to deal with the kiosks or give up our card numbers. It’s just common sense to let folks use Apple Pay and multiple gift cards to pay with the app. Why would you make it harder for people to pay? Also when are you going to communicate with stores so the prices show up before checking out? Sonic is the only app I know that doesn’t show prices in their app menu and cart as you add items.
  • It’s ok but needs improvement Jun 29, 2021

    By je-nae-nae123
    My husband and I both have this app on our phones. My husband struggles every time because his app never has the featured items listed. We’ve both struggled with the order not being ready when we get there even though we picked the ASAP option. We still have to wait after we check in for it to be made. Not sure they know what ASAP means. Occasionally we arrive to pick up our preordered items and they don’t even HAVE the order but we’ve been charged for them. Also, our local store charges you for add on items you ordered but are out of. This happens a lot. I do like the convenience of being able to hand my kids the phone and they pick out what they want and put it in the “bag.” I like the “thought” of our meal being ordered already and being made while I’m on the way to pick it up…..just not really seeing this feature utilized. I would also like to be able to order from my phone app and my husband go pick it up except if I have my phone at home it says out of range to be able to check into a stall #. This is most inconvenient. This is why my husband got the app on his phone. But like I said, he struggles more with his because it never has the new featured items listed. Needs improvement, but thanks for trying.
  • Bad employees at sonic Jun 10, 2021

    By £ov€<3
    Employees are extremely rude when you try to ask them if they got your order from the app. They just shut you down as soon as you mention the app and try to get rid of you. They don’t want to take any responsibility or help at all. They won’t even give you a number to call they just tell you to go away. The app charges you even if the order doesn’t go through. The app also sends it to different locations even if you have it set in your phone. Update: After not going to Sonic for a while or using the app I tried it again. I think it works well if your order is under $50. My problems have only come when my order was above that amount. I ordered slushees today through the app and the new bursting bubbles didn’t work for the 1/2 off so I called customer service and they were extremely polite and fixed my problem easily. It would be better if I didn’t have to call customer service every time I use the app, but at least they fix my problems and give me refunds when they mess up. I’m adding 2 stars because the girl who helped me today easily helped me fix my problem and I didn’t have to wait an hour on the phone to get it done.
  • Jan 10, 2022

    By Ang
    I like that they have happy hour for drinks on app, wish shakes were included, but at least you can get regular drinks and slushies. The thing I hate is there are no prices, this is why I've only used 1 time all last year. If I could see prices before ordering I'd use app a lot more.
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    Too much work far from convenient Jun 9, 2021

    By JEAN CURTIN
    I live walking distance from SONIC. Why don't I frequent there? 1: the app. If you click on an app only special, you have to wrestle it into submission to add items. 2: The service. Dazed and confused doesn't even cover it. I ordered the chicken poboy and a drink. Could not order tots. Had to order tots at the window while waiting for the rest of the app order. Then, the card readerdidn't work. Three people plus app for one order. And, this is EVERY order, every time. Not worth the effort.
  • Jan 3, 2022

    By K Lo
    Food apps are usually great and make crazy life a little simpler but I'm not liking this one too much. I just tried to place an order and every time I tried to pay, the app crashed. Then I decided to place my order online but not using the app. Now both orders, online and app, are showing me different totals for the exact same order. The app has me paying $1 more. The actual math doesn't add up. I know $1 isn't really a big deal but now I don't trust the app and will be deleting it immediately.
  • It’s okay. Oct 4, 2019

    By Banana when shamanism
    Honestly I order through the sonic app every time because it’s so easy. HOWEVER I go to sonic very often with friends and we all want to order at the same time but we can’t. The app won’t let multiple orders go through which I just don’t get because there are multiple people in the car. So ordering through the app is a hassle that way because we all do it. It makes for such a long wait time. Another thing is that we should be able to put multiple cards on the app or be able to have multiple payment options which would once again make life with friends so much easier. On my last note we should be able to tip on the app. I hardly have cash anymore and I want to tip these hard working people but I can’t. Most of my sonic trips are spontaneous so I don’t plan ahead to have cash. Plus sonic pays these poor people like dirt. They run the kitchen and car hop and make half minimum wage !? Are you joking? And most people don’t tip them. A year ago I didn’t even know I was supposed to tip these people because I didn’t see sonic as a restaurant but now knowing how much they pay people is ridiculous. PAY THEM MORE. And one last thing. I get sonic a lot and there are no perks with that. With how much I spend I would love a rewards system. Not just a “deal” like a you spend this much you get this much in return type of thing. Like a loyalty program to earn points or something. Would love that. The app is okay but once again there are issues that I would love to be addressed.
  • The app is ok Nov 26, 2020

    By FollowMyDream2016
    The app is ok for placing orders especially if you are like me and don’t want to wait, however, if some of your items are not available, then good luck with getting a refund for what you don’t get. I ordered a milkshake with a few other items, the milkshake machine was down, so they offered to give me something else or give me a refund. I took the refund, which I was expecting to be put back on my card. After a week and there was no refund, I reached out to the support team thru the app only to be told there was no record of the refund. They advised me to wait a few more days and if no refund reach out to the store manager. So today I went to the store and the manager advised me that unless the entire order was refunded, they would have given me cash, they have no way of Refunding a partial order if you order thru the app, the can only refund cash at the store. I never got the cash and a refund was never put back on my card. The store manager did give me the milkshake, 23 days after the order was placed. So that issue was resolved. A note to other users, if you don’t get your full order, because the milkshake machine is down, or they run out of something, you will get a cash refund unless they cancel the entire order, don’t expect the refund to be put back on your card, cause it’s not..
  • Jan 15, 2022

    By Michael Chastine
    The app has stopped working, and brought it to the attention of an employee that took my order at the store when I couldn't get the app to work. Most of my $30 order was right, but one patty melt was wrong. Also, I live some distant from the store, so I was a little mad because the cashier read it back to me and they were labeled correctly.
  • Jan 11, 2022

    By Elma Joy Mallari Peters
    It's great when it works... And ridiculous when it doesn't... I'll get my whole order put in (I have multiple kids) then go to checkout it tells me "Somethings not right- There was an error trying to create your order. Please try again" So I try again, same error. So I uninstall then reinstall still same problem. 😖
  • Jan 5, 2022

    By Susannah Crookston
    I want to like this app because you get discounts and coupons regularly, but it is so glitchy and unreliable it almost makes it not worth it. I went to place an app order tonight, was ready to check out and every time I did it gave me an error message and I couldn't place the order. After about 10 attempts I finally gave up and went to order in person. This is not the first time I've had this issue.
  • Limited Options for order customizations Aug 2, 2020

    By malenaemelye
    Overall I like the app for its ability to order ahead and the 1/2 price drink and slush offer is really great. However, the app is very limited when it comes to order customizations for even simple things. Like, why can’t I order a cream slush through the app? There’s no drink option for cream slush, and there’s no option to add ice cream to a regular slush. I order cream slush frequently but since I can’t order through the app, I can’t order ahead when I want a cream slush. Lol For someone who can’t eat bread, it’s weird that I can remove the bread from some burgers, but for others the option is locked and I can’t remove the bun. The option to remove the bun from the hot dog is also locked. These things should be unlocked for the customer to customize their order, especially if it’s something they can easily do when requested at the window. I also think it would be helpful to add an “order comments” section for special order requests that the app isn’t built to accommodate, like if a food item should be excluded from the order but the option is oddly locked for some reason. 🤔
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    Something is wrong with Sonic and their Customer Service. May 13, 2021

    By Diana Wilson
    I used this app for about a year when all of a sudden the app started declining my credit card. I put in another one that I knew worked. The help resolution states that I input a wrong CC number or CVV number or expiration date. My card hadn't expired, my credit card number and CVV number didn't change. One day it just started declining my card. Don't bother calling customer service. They're useless. I'm not creating a new email just for this app. I'm not the only one having this problem.
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    Sonic App Sucks Big Time May 12, 2021

    By Roy Gertig
    I'm trying to order the 50% Texan dog via the app and wasted 15min plus of my time with no resolve
  • Jan 1, 2022

    By Eric Garcia
    App works as intended for the most part. But once it's time to pay, i put my card info in. It always gives me an unexpected error and will not save my card info. When i first tried it, the app was new. So i figured i would Uninstall it to give developers time. It's been months now and still the exact same issue. It's ridiculous and infuriating that this hasn't been fixed yet.
  • Jan 12, 2022

    By z m
    Very buggy after most recent update. (Dec 6th) We use the sonic app for drinks, but lately we started using it for Tuesdays family deal on burgers, and tonight after reinstalling the sonic app on two phones, the app would freeze and not load after tapping on checkout. Roll back to the old version is useless as the app forces you to update. Please fix!
  • Jan 15, 2022

    By Beau Semler
    Worst app for a restaurant that I've ever used. I love Sonic, but this app crashes more times than it works. Terrible experience that starts to make one look at different places to get food as the experience is just easier. There needs to be a complete change to another app, not just update "fixes."
  • Disappointing. Aug 22, 2020

    By hp1
    I have used the app several times and it is a hit or miss. Very typical to have the payment options give errors or not allow a payment method to be added...even when it has been used previously. I have also had a fraud issue as the day after I made an app order, my card was used for another sonic app order in another state which caused me to have to get a new debit card and was inconvenient as I had to address all of my autopay account with other companies. On the incidents where I had to restart an order due to issues with the payment options, I lost my rewards because it indicated it was applied to a previous order....although that order was never placed because the app wouldn’t allow the payment option to be added. Finally, it is also hit or miss when you pick up at the restaurant. I have had to sit for 15-20 minutes after arriving and checking in for an order. I reach out to the staff from the stall and they say they are “working on it”. A couple times the food has come out cold in these situations...which means obviously they weren’t working on it, there was clearly on oversight issue. So, when it works, it okay...but I would say that is only about 40% of the time. I really like Sonic and I will continue to go, but they really need to get the app up to speed and the restaurant better at managing app orders. ***I very rarely have issues when I just go to the restaurant and order in person***
  • Dec 31, 2021

    By Jeremy Perkins
    Useless app. Tried ordering twice with it and both times it gave an error that something was wrong with the order. Menu items didn't match up with what was at the store. Customizing was a pain anyway. After removing items it still had an error but didn't say what was wrong. Will uninstall after wasting too much time with it.
  • Jan 9, 2022

    By Ian Bolling
    Garbage app. Constantly throws errors now, whenever you add an item or just browse, and eventually it won't display the menus and the app has to be reset. Immediately after start-up, it will say "there was an unexpected error. Please try again." But it still won't let you order even if the chosen location is open. Restarting it can even result in losing the ability to access the cart or even your profile/account. Currently unusable.
  • Jan 3, 2022

    By Barbie Fields
    Why order on the app? Most of the time 90 percent .. it states error... oops something went wrong. I'm deleting it. Will not order from this restaurant. It's frustrating. And the restaurant won't honor online app priceseven when we can verify that the app isn't working properly. It's basically no different than false advertising. Why advertise something that doesn't or will not go through. Almost every single time we want to place an order.
  • Can’t even access my acct/ unhelpful customer support Aug 17, 2018

    By fefebelle
    EDIT: Don’t get your hopes up for continued use! After speaking with Sonic customer support, it is clear they are contracting with a company and have zero control over the app. They don’t tell Sonic why accounts are deactivated, which is what has happened to mine. The deactivated accounts cannot be re-activated and I refuse to create another email account just for this ridiculous app. There is 1 star because at least one star is required. I’ve been using the app for most of the summer. There have been issues, but they were easily fixed. A few days ago I attempted to add money to my gift card to make a purchase (which is a whole different issue). It kicked me out of the app right as I confirmed the reload. I opened the app again and was asked to login. My email and password were not accepted. I attempted to reset my password several times, but I never received the email to do this. I even tried to login from a PC. When I emailed customer service, I included an outline of the steps I took. What did they do? They told me to do all those same steps as if they hadn’t read my email. Talk about not listening to your customers. What a waste of time. Many of the reviews on here are good- just wait and see. I will call them, but after reading some of the other reviews, I don’t expect to receive good or competent customer service.

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