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Snapchat

Snapchat

Snap Inc

Share the moment!

4.2 Ratings 27M+ Reviews 1B+ Downloads
Featured on Must-Have Apps for Sharing a Secret
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About Snapchat

Ratings & Reviews

4.2
27.3M+ Ratings
  1. 5
    69+%
  2. 4
    10+%
  3. 3
    6+%
  4. 2
    3+%
  5. 1
    12+%
Write a Review
  • Feb 25, 2021

    By Cole P
    I think everything about this app is good except the video calling, I really think this needs to be improved. It has a small circle screen of yourself and in order to see what u look like in the call you have to hold the screen. Also filters on video call.... these are only available for certain devices like iPhones if you have an android or any other device you cannot get filters on call, this really lets the app down.
    more
  • What happened? Oct 14, 2020

    By Idek 9-101112
    I’m sorry to say it, but something is definitely wrong with Snapchat. In all my years of using the app, I have never been this disappointed. Although Snapchat is my main social app on my phone, it has been really bugging me. For example, it has been taking up to 5 minutes to send a chat everytime I try to send something. Before I am told my phone is slow, let me reassure you this is not only a problem for me but for my peers as well. Also, I have been receiving Snapchat’s from WEEKS ago, leaving the other person to conclude I have been ignoring them. When it is taking 4 weeks for a singular snap to come through, there is an obvious problem with the app. Likewise, my peers and I have noticed that when somebody responds to me, it’s very slow and won’t load or I don’t get it at all. Just the other day I received a snap, and when I asked about it I learned it had said I left them on opened whereas for me it said I had been left on delivered. The amount of time I have wasted trying to solve this problem along with the taking 5 minutes to send one thing problem, I could have been doing other things, so I have been veering off the app. Unfortunately, I do not think this app will be worth it, especially if it keeps traveling downhill at this rate. Maybe, if we weren’t so worried about how the app looks we could worry about how it has been working. My peers and I have tried deleting the app, updating, but nothing seems to work.
    more
  • Feb 25, 2021

    By Chandana _2007
    It's a very good and essential app for people like me who wants to mingle with others very easily. I have started using snapchat since the lockdown in my country and now I am obsessed with this app. During the lockdown time, we people was not able to speak in person but seriously this app has created a lot of difference and brought fun to my life .I have got many new friends with interesting personalities . The features in it are awesome. I can simple say like I am in love with this app .
    more
  • We need a live! Feb 16, 2021

    By hiweneedalive
    Hi Snapchat! Let me just say I love this app! I have had it for 5 years now, but other than Facebook or Instagram, Snapchat doesn’t have a live feature. I would love to have this feature! Live will help the community really become closer. Yes, Ik negativity can come out of a live feature as well, but if we add sorts of things to prevent that (such as the person controlling the live can kick mean or hateful people, all hurtful words could blocked out) I feel like the live thing could really work! Also maybe when people choose to go live they can have a choice to go live publicly, or just among there Snapchat friends, this way parents can feel safer with who sees there kid’s live. Also if you need any ideas on this feature, just take a look at the app Likee’s live feature , they have a very good system going! Please consider this feature! I feel like it would really bring people together, and Snapchat could possibly become even more popular than it is! That away many people can see Snapchat in the way I see it! AMAZING! I gave you four stars today bc I feel like something was missing, perhaps this live thing is the thing that’s missing! Any way Snapchat, have a great day! Plz consider what I had said here today, because I feel like Snapchat really needs a live feature, but it’s not up to me, it’s up 2 you! Thank you...plz consider the live feature! 🙌
    more
  • STORY ORGANIZATION RUINED! Jul 31, 2020

    By William Quintana
    Snapchat update ruined my story organization! Ok so a thing that I really like to do is save my stories to my memories (like everyone else) and I save every. Single. Story. And I have Snapchat automatically save my stories for me but I also manually save them because Snapchat doesn’t save stuff that you posted from your camera roll so I wanna make sure I have everything there. So I’ll have like 2 or 3 stories in my memories that are similar but not all the same. So I just combine all of them and they would organize themselves by post date and I can get rid of the duplicates and have it be a nice, organized story just like how I posted them. But now, I don’t know what happened, but I think an update ruined how my stories organize. Whenever I combine my stories so that I can organize it, they won’t organize themselves by post date anymore. They just add to the end so the memory is now all wonky and out of place and I’m very disappointed. I wanna be able to add stuff to my snap memories so whenever I look back at them, I can relive the whole day of when I posted those again. Please fix this Snapchat. It was completely fine before! At least make it to where you can individually move a snap to wherever in the memory you want it. What’s the point of adding things to a snap story memory if you aren’t able to put it wherever in the story you want it in so that the story is organized by when they were posted??
    more
  • Feb 25, 2021

    By Nina F.
    I only use this to talk to one friend, so I don't use it that much. Today I had to go through the completely unnecessary Quick Add feature 4 times (!) to get rid of around 30-40 people each that I've never heard of before just to avoid accidentally adding them. It pisses me off every time I open the freaking app and see that there's a full list of people again.
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  • Locked me out, customer service not helping Oct 2, 2020

    By gzhangziqi
    This is super frustrating. I was in the middle of sending a Snapchat when the app logged me out. I tried logging in and it said I was temporarily locked from my account. It has been more than 48 hours and I have reached out to Snapchat support on Twitter multiple times and sent multiple requests through their support website, ans they never send any confirmations or case/ticket numbers with your request so all I can think of is that they’re not even reading anything anymore. So many people are experiencing this issue, just look at all of Snapchat support’s twitter and the replies. Customer service is freaking terrible and I’m using this as a last resort. They keep sending the same tweet over and over again about how an account can be locked, but they’re not helping unlock legit accounts. They sent me a link to unlock legit accounts, but it’s is not working and basically my account is still there but I am locked out of it and I can’t get Snapchat to unlock it or tell me how to unlock it. I didn’t break any of the regulations nor did I do any of the things that would trigger a lockdown of my account. I have people on Snapchat who I cannot otherwise communicate with I do not have their numbers nor do they have other social media and snap is the only way I can contact them. All my photos are still there in my memories too, but downloading my data isn’t working either and I just really need to get my account back.
    more
  • Feb 24, 2021

    By Xavier Ganas
    Been using app for a long time. Talk to most people on it. Main issues are things such as how android doesnt have certain features like pinning conversations. Ill also get an occasional bug where it tells someone i screenshot their chat, when i didnt touch their chat and was screenshotting someone elses story or something. The bug doesnt get fixed until i log out and back in. Plus the new way chats are saved is annoying the way it moves forward. Itll sometimes get stuck there indented forward.
    more
  • Opinion on new update 👎🏽🤮 Sep 17, 2020

    By jehducfkdkdk123
    I am very unsatisfied with the new update and I’m pretty sure others can say the same. I’ve had Snapchat for over 4 years now, and this is the worst update by far, the format is completely different and way more complicated. We use to be able to open a message with sliding our finger across the person name, but now when we slide it bring us to snap maps, leaving us to tap the message instead of being able to slide. The benefits of sliding is if we are able to slide we are able to have a peak at the message before we fully open it, so if someone is bothering and you don’t want to respond, or you’re ghosting someone you were able to read their messages without them knowing. Because of this update people who has been using Snapchat for years has to get use to tapping instead of sliding. Also I preferred if snap maps didn’t have its own page, and it was like it was previously, where you can pinch your fingers on the camera to access snap maps. And the final problem is at the bottom there are 4 icons, as if it wasn’t clear before on the purpose of these things, it makes it looks very Androidy and unprofessional. I can also suggest you allowing us to change our usernames so we aren’t stuck with the stupid/immature ones we came up with as a kid. But besides that the app was perfect until the new update, which I didn’t even wanted, but my phone automatically updated it. PLZZ GO BACK TO THE PREVIOUS VERSION.
    more
  • Somethings Very Wrong Apr 8, 2020

    By IssaRaeSwag27
    I’ve been using this app for well over 6 years, and in that time I’ve had minimal problems with the app. However, as of recent within the last year (Say January 2019 to April 8th of 2020) this app has started to derail from it’s once great state. And as of recent meaning these past two MONTHS, my friends and I’s snapchats have been going to total crap. My friends snapchat “deleted itself,” wouldn’t allow her to login, wouldn’t allow from others phones to login to her account. And now, mine is doing the exact same. I changed the password, I’ve changed my connection back and fourth (Sorry TeamSnapchat no one has 3-4 wifis to choose from on a given day), the app wouldn’t even allow me to change my password through email it HAD to be done through SMS, which still didn’t change the fact that AFTER I CHANGED THE PASSWORD Snapchat would STILL NOT LET ME IN. With the constant pop up of, “Cannot Connection” or “Change Connection” one of the two but it had to do with a connection I had already changed SEVERAL TIMES, again I only have one wifi, and one cellular connection because I’m on a PHONE!! Snapchat Support doesn’t have a number to call, they don’t want to take any fall back, apparently this is a problem they can’t really help with. The worst part is I have no clue if someone is using my Snapchat, I have pictures dating back to forever ago on there, amazing memories, and thats my biggest problem. ITS, ALL, GONE.
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  1. Live in the moment! Capture life's incredible experiences on the spot and snap them instantly to friends and family
  2. Make your pictures pop! Utilize special filters, photo effects, and geofilters particular to your location for even more outstanding snapshots
  3. Keep up with friends, celebs, and more by following and viewing snaps and stories - whenever and wherever you have your mobile device

Reviewed by Kaylin on April 26, 2018

  • Feb 25, 2021

    By Chandana _2007
    It's a very good and essential app for people like me who wants to mingle with others very easily. I have started using snapchat since the lockdown in my country and now I am obsessed with this app. During the lockdown time, we people was not able to speak in person but seriously this app has created a lot of difference and brought fun to my life .I have got many new friends with interesting personalities . The features in it are awesome. I can simple say like I am in love with this app .
    more
  • New Features? Jun 24, 2020

    By cuwhdcclhjck
    I have had snapchat for almost a year, and there are quite a few features that I think should be added in a future update. I've seen some of these new feature ideas on TikTok. The first/most important feature that should be added is that we should be able to change our usernames.. as most people got Snapchat when they were younger and they are unable to change their usernames. Some of the other ideas include; unsending a snap... this would be useful if you were having a private conversation and accidentally sent something to the wrong person (idea from TikTok). The ability to screen-shot/-record something without it notifying the other person (idea from Snapchat). There should also be a way to make the drawing clear, this is good for doing snap bingos and other things. There should be a bigger variety of color filters on Snapchat (for after you take the photo). There should be an option for the timer to be for either 3 secs or 10 secs. There should be a way to blend the colors when you draw. Last but not least, there should be an eraser option when you use the drawing tool. I hope you consider adding these features into a future Snapchat update :) -me and many others
    more
  • Feb 24, 2021

    By JDoggy1997
    I can't stand how this app charges your account without any warning. I accidentally click a star and it charges my account and "superswipes" someone I'm not even interested in. It doesn't even warn you and it also does this for other features like spotlight and boost, where I just accidentally press those buttons and they charge without a pop-up like: "are you sure? We are going to charge you 'X' amount". Nope. It just charges you right away and doesn't even tell you how much was charged.
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  • The New Update Jul 17, 2020

    By Mr.Malfoy
    So I recently just got the current update of Snapchat and it myself as well as many people that I know don’t necessarily like it. It changes the flow a bit too much and there are now some features that don’t exist anymore. I do like being able to access the snap map better by clicking on it however I do not like that when I swipe to the left instead of opening a conversation it goes to the map. Many of us would rather be able to swipe into our conversations like we used to. I understand that the update was most likely a lot of work but I think it would be nice if we could get the option to decide if swiping left will open chats or the map. May be in a next update you can add in a feature in our settings where you can pick whether swiping left or open the map or your chats I’m sure many people would appreciate it although I do understand it would take a lot of work. Either way Snapchat is an amazing app and really this is just a small problem but one that I feel many people would appreciate having the choice about. Still putting five out of five stars though because despite the update I still love the app.
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  • Small suggestion Aug 26, 2019

    By UnbuiltFungus10
    I can say confidently that me and all of my friends spend just about all of our time on Snapchat. It has brought many people I know together in ways I’ve never seen capable by another app. By far snapchat is my favorite and most used app. It is easy to use and has a smooth and appealing layout. I am not here to criticize, but simply to make a suggestion. I enjoy watching some of the shows on the “For you” tab. But I often find myself losing the show that I was just watching. I’ve noticed that thumbnails change after you go through the story, so that makes it hard to find what you clicked on in the first place. In particular I keep finding myself thinking “wow, I enjoyed that show, but I don’t remember what channel it was under. Though I only watched it 5 minutes ago.” Thus I would propose a sort of “history” feature for the “for you” page. (I would not like this for personal stories, only shows on the for you tab.) Possibly even just keep it in a more hidden spot because I do not need it as often as other things on Snapchat. But a feature like this would help me find and subscribe to the shows I enjoy. Thank you for reading.
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  • We need a live! Feb 16, 2021

    By hiweneedalive
    Hi Snapchat! Let me just say I love this app! I have had it for 5 years now, but other than Facebook or Instagram, Snapchat doesn’t have a live feature. I would love to have this feature! Live will help the community really become closer. Yes, Ik negativity can come out of a live feature as well, but if we add sorts of things to prevent that (such as the person controlling the live can kick mean or hateful people, all hurtful words could blocked out) I feel like the live thing could really work! Also maybe when people choose to go live they can have a choice to go live publicly, or just among there Snapchat friends, this way parents can feel safer with who sees there kid’s live. Also if you need any ideas on this feature, just take a look at the app Likee’s live feature , they have a very good system going! Please consider this feature! I feel like it would really bring people together, and Snapchat could possibly become even more popular than it is! That away many people can see Snapchat in the way I see it! AMAZING! I gave you four stars today bc I feel like something was missing, perhaps this live thing is the thing that’s missing! Any way Snapchat, have a great day! Plz consider what I had said here today, because I feel like Snapchat really needs a live feature, but it’s not up to me, it’s up 2 you! Thank you...plz consider the live feature! 🙌
    more
  • Performance issues Oct 4, 2020

    By Savvanananahhh
    For the most part I quite enjoy Snapchat it’s probably the most used app I have on my phone because it’s really convenient for messaging people especially when my texting doesn’t work based on various locations, like text messages don’t go through when I’m at school buildings but Snapchat messages will. I think it’s quite useful and it’s very fun to use, however lately I’ve been experiencing some problems with loading times. For the past maybe two months it’s taking a good 10 seconds to load in a text that I got, and another three to save that text. I’ve been on various Wi-Fi connections as well as using my data and no matter the change between Wi-Fi or data the problem does not get fixed so I know that’s not the issue. Recently I found that deleting some of the things that take up storage on my phone help with the performance however this time that has not worked. I do think that this is some thing Snapchat needs to look into as a problem since it is one of the main communication apps. Have the time I to get annoyed with it taking so long to load that I just use text message instead of Snapchat but it’s just not the same and I wish I didn’t have to resort to it. I hope Snapchat fixes this problem soon.
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  • Feb 24, 2021

    By kaitlyn forth
    I've had the same account since 2016 and I've never had a problem it's one of the apps I communicate with. The only thing I want is the option to pin a person I want I've been waiting and waiting for it but it hasn't came. I think it's not fair at all that iPhones get the first updates. So please give us the pin a person. And you should take away the quick add I hate it so much cause it ends up being some old man that wants nudes umm gross.
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  • Great app and all but FIX THIS Jul 11, 2020

    By Cakegirl300
    My Snapchat, along with many others, has suddenly started malfunctioning. I’ll send my streaks, and then it’ll say they sent, but then if I check later on, it says that only the streaks from the day before sent and makes it seem as though I haven’t sent or received anything, even though I know I have cause it said delivered before and it said I had 15 snaps, but then they all disappeared. And then when they all reappeared it wouldn’t let me open a few of them. It also deleted the videos off of my story from the day before. And it hasn’t been letting me view certain stories. Like I’ll try to few them, and it’ll just glitch me onto another story. This seems to only happen when it’s a video on the story. I tried restarting my phone, and I even tried logging out and back in on my Snapchat account, but after attempting this, it wouldn’t even let me back in the app. Like I would try to open it and it would just immediately crash. I talked to my friends and several of them are having the same issues as well. I even tried deleting the app and reinstalling it and now it’s taking forever to reinstall, like longer than usual. Idk what’s going on but PLEASE FIX IT SOON!
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  • Dark mode? Mar 2, 2020

    By DoctorWhovian66
    I’ve had Snapchat for several years now, and it’s always been one of (if not my favorite) social media platform. It’s easy and fun to use, and it’s a great way to keep in contact with friends. All the filters make for some great selfie-taking, and you really get a personalized experience, which I love. The only thing I wish was different is that there is no dark mode. I have an iPhone, and Apple has been super receptive to feedback when it came to allowing a dark mode for phones. It’s really an awesome feature, since even on the lowest brightness you could burn out your corneas with the pure white screens of the App Store, iMessage, iTunes, and more. Thankfully, those are all in dark mode now, which is great in the middle of the night as well as in broad daylight. I really wish Snapchat would look into making a dark mode for their users as well, since lots of people (myself included) really prefer dark mode. There’s something about the look of it that I love, and an added bonus is that I don’t go blind at nighttime. I wish I could say the same for snap. Snapchat, please consider a dark mode for your users. I don’t think I’m the only person that would like to have it.
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  • Feb 25, 2021

    By Cole P
    I think everything about this app is good except the video calling, I really think this needs to be improved. It has a small circle screen of yourself and in order to see what u look like in the call you have to hold the screen. Also filters on video call.... these are only available for certain devices like iPhones if you have an android or any other device you cannot get filters on call, this really lets the app down.
    more
  • What happened? Oct 14, 2020

    By Idek 9-101112
    I’m sorry to say it, but something is definitely wrong with Snapchat. In all my years of using the app, I have never been this disappointed. Although Snapchat is my main social app on my phone, it has been really bugging me. For example, it has been taking up to 5 minutes to send a chat everytime I try to send something. Before I am told my phone is slow, let me reassure you this is not only a problem for me but for my peers as well. Also, I have been receiving Snapchat’s from WEEKS ago, leaving the other person to conclude I have been ignoring them. When it is taking 4 weeks for a singular snap to come through, there is an obvious problem with the app. Likewise, my peers and I have noticed that when somebody responds to me, it’s very slow and won’t load or I don’t get it at all. Just the other day I received a snap, and when I asked about it I learned it had said I left them on opened whereas for me it said I had been left on delivered. The amount of time I have wasted trying to solve this problem along with the taking 5 minutes to send one thing problem, I could have been doing other things, so I have been veering off the app. Unfortunately, I do not think this app will be worth it, especially if it keeps traveling downhill at this rate. Maybe, if we weren’t so worried about how the app looks we could worry about how it has been working. My peers and I have tried deleting the app, updating, but nothing seems to work.
    more
  • STORY ORGANIZATION RUINED! Jul 31, 2020

    By William Quintana
    Snapchat update ruined my story organization! Ok so a thing that I really like to do is save my stories to my memories (like everyone else) and I save every. Single. Story. And I have Snapchat automatically save my stories for me but I also manually save them because Snapchat doesn’t save stuff that you posted from your camera roll so I wanna make sure I have everything there. So I’ll have like 2 or 3 stories in my memories that are similar but not all the same. So I just combine all of them and they would organize themselves by post date and I can get rid of the duplicates and have it be a nice, organized story just like how I posted them. But now, I don’t know what happened, but I think an update ruined how my stories organize. Whenever I combine my stories so that I can organize it, they won’t organize themselves by post date anymore. They just add to the end so the memory is now all wonky and out of place and I’m very disappointed. I wanna be able to add stuff to my snap memories so whenever I look back at them, I can relive the whole day of when I posted those again. Please fix this Snapchat. It was completely fine before! At least make it to where you can individually move a snap to wherever in the memory you want it. What’s the point of adding things to a snap story memory if you aren’t able to put it wherever in the story you want it in so that the story is organized by when they were posted??
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  • Feb 24, 2021

    By Matt Matti
    Blocked section needs to be fixed so you can search it and make in alphabetical order. Secondly clicking on someone's name to change it sometimes doesn't work when in the profile section. Having the send button on the same location as the stories button mean sometimes you might clickin there, espically on a slow connection where it takes a minute to send. When you click the send button a little line should appear on the top of the screen saying "preparing to send" instead of waiting at the cam
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  • Feb 25, 2021

    By DJ
    Snapchat is a great app but deficient in allowing control. There need to be more control over stories, friend lists, and shortcuts. There's currently no way to unmute or unblock group/custom stories. There's currently no way to add friends to shortcut by account handle alone. There should be a way to create and curate friend lists, and to see how many Snap friends one has.
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  • Feb 24, 2021

    By Xavier Ganas
    Been using app for a long time. Talk to most people on it. Main issues are things such as how android doesnt have certain features like pinning conversations. Ill also get an occasional bug where it tells someone i screenshot their chat, when i didnt touch their chat and was screenshotting someone elses story or something. The bug doesnt get fixed until i log out and back in. Plus the new way chats are saved is annoying the way it moves forward. Itll sometimes get stuck there indented forward.
    more
  • Feb 24, 2021

    By Anastasia Slaughter
    I love the app it's pretty much the only way I talk to my friends but the recent updates have been making it really slow. I have the app on Android (Samsung specifically) and can't pin my conversations. I'd really like to so can we get that update or something please just a suggestion. Please do try to improve more. Update the app is worse than before. It kicks me off. Everything randomly goes blank.
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  • Feb 25, 2021

    By Andrew Bocanegra
    Bad quality image/video on Android compared to Apple platform - The app handles image quality really terribly on Android, it looks like it is screenshotting the input from your camera, resulting in degraded quality. Additionally there's a significant amount of zoom added on the Samsung S10 and newer line of phones for some reason.
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  • Feb 24, 2021

    By typicallymia.x
    Snapchat has been ok in the past however recently my friends accounts started getting hacked into, then i when to open snapchat and it took me to the login page, and i went to log in to find my account has been temporally locked. I clicked on the part that said see why this happened and it wouldn't show me, i've waited over a day and still my account is locked but i don't even know why
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  • i’m annoyed Aug 16, 2020

    By Pineconequeens
    i have a serious bone to pick with yall ever since you started allowing a minute long snapchat videos. let me just say- great addition, amazing idea, i love the minute long videos. HOWEVER. when i am going absolutely OFF in a snapchat video to send to the group chat, the last thing i need is the third snap to be sent first, then the first, then the fifth, etc. I just want the snaps to be sent in order, otherwise the purpose is defeated. I’ve seen a “waiting to send” text pop up recently, but i don’t think it’s waiting to send the second snap after the first. it’s just waiting to send the next collection of videos (because let’s face it, I send like five minutes of videos). It’s great for communication with my friends, but not when the first snap that loads is sent out of order. no one knows what i’m talking about. the whole premise of snapchat is photos and videos, but it seems the app is more focused on news stories and weird emojis. I can get news anywhere, preferably anywhere but snapchat. I just want my videos sent in order. Great app idea, but it’s getting ruined by all the new options. Please perfect the thing that made everyone get the app in the first place before you add new mechanics. Overall, please send snapchat videos in order. Otherwise I might as well be recording 10 seconds at a time again.
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  • Feb 25, 2021

    By Nina F.
    I only use this to talk to one friend, so I don't use it that much. Today I had to go through the completely unnecessary Quick Add feature 4 times (!) to get rid of around 30-40 people each that I've never heard of before just to avoid accidentally adding them. It pisses me off every time I open the freaking app and see that there's a full list of people again.
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  • Locked me out, customer service not helping Oct 2, 2020

    By gzhangziqi
    This is super frustrating. I was in the middle of sending a Snapchat when the app logged me out. I tried logging in and it said I was temporarily locked from my account. It has been more than 48 hours and I have reached out to Snapchat support on Twitter multiple times and sent multiple requests through their support website, ans they never send any confirmations or case/ticket numbers with your request so all I can think of is that they’re not even reading anything anymore. So many people are experiencing this issue, just look at all of Snapchat support’s twitter and the replies. Customer service is freaking terrible and I’m using this as a last resort. They keep sending the same tweet over and over again about how an account can be locked, but they’re not helping unlock legit accounts. They sent me a link to unlock legit accounts, but it’s is not working and basically my account is still there but I am locked out of it and I can’t get Snapchat to unlock it or tell me how to unlock it. I didn’t break any of the regulations nor did I do any of the things that would trigger a lockdown of my account. I have people on Snapchat who I cannot otherwise communicate with I do not have their numbers nor do they have other social media and snap is the only way I can contact them. All my photos are still there in my memories too, but downloading my data isn’t working either and I just really need to get my account back.
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  • Opinion on new update 👎🏽🤮 Sep 17, 2020

    By jehducfkdkdk123
    I am very unsatisfied with the new update and I’m pretty sure others can say the same. I’ve had Snapchat for over 4 years now, and this is the worst update by far, the format is completely different and way more complicated. We use to be able to open a message with sliding our finger across the person name, but now when we slide it bring us to snap maps, leaving us to tap the message instead of being able to slide. The benefits of sliding is if we are able to slide we are able to have a peak at the message before we fully open it, so if someone is bothering and you don’t want to respond, or you’re ghosting someone you were able to read their messages without them knowing. Because of this update people who has been using Snapchat for years has to get use to tapping instead of sliding. Also I preferred if snap maps didn’t have its own page, and it was like it was previously, where you can pinch your fingers on the camera to access snap maps. And the final problem is at the bottom there are 4 icons, as if it wasn’t clear before on the purpose of these things, it makes it looks very Androidy and unprofessional. I can also suggest you allowing us to change our usernames so we aren’t stuck with the stupid/immature ones we came up with as a kid. But besides that the app was perfect until the new update, which I didn’t even wanted, but my phone automatically updated it. PLZZ GO BACK TO THE PREVIOUS VERSION.
    more
  • Somethings Very Wrong Apr 8, 2020

    By IssaRaeSwag27
    I’ve been using this app for well over 6 years, and in that time I’ve had minimal problems with the app. However, as of recent within the last year (Say January 2019 to April 8th of 2020) this app has started to derail from it’s once great state. And as of recent meaning these past two MONTHS, my friends and I’s snapchats have been going to total crap. My friends snapchat “deleted itself,” wouldn’t allow her to login, wouldn’t allow from others phones to login to her account. And now, mine is doing the exact same. I changed the password, I’ve changed my connection back and fourth (Sorry TeamSnapchat no one has 3-4 wifis to choose from on a given day), the app wouldn’t even allow me to change my password through email it HAD to be done through SMS, which still didn’t change the fact that AFTER I CHANGED THE PASSWORD Snapchat would STILL NOT LET ME IN. With the constant pop up of, “Cannot Connection” or “Change Connection” one of the two but it had to do with a connection I had already changed SEVERAL TIMES, again I only have one wifi, and one cellular connection because I’m on a PHONE!! Snapchat Support doesn’t have a number to call, they don’t want to take any fall back, apparently this is a problem they can’t really help with. The worst part is I have no clue if someone is using my Snapchat, I have pictures dating back to forever ago on there, amazing memories, and thats my biggest problem. ITS, ALL, GONE.
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  • No Help When Needed Jul 15, 2020

    By hollyheathh
    My snapchat got hacked about a month ago, which i know isn’t entirely their fault. But i went through every step they told me too do and they still haven’t helped!! They keep saying my email isn’t the one associated with the account, which makes no sense because the only reason i knew someone was trying to hack me is because i got an email about it FROM SNAPCHAT! They have no customer service phone number so everytime i try to reach out i get the EXACT SAME MESSAGE. Even though i write in the help box that i keep getting the same message and keep asking them to contact me in a different way for more help and i repeatedly get told the same thing. So my private photos on snapchat are now being viewed by someone i don’t know and there is nothing i can do about it i can’t even deactivate the account. Very unpleased with the company. So many privacy issues and customer service issues that need fixed. I can prove that it’s my snapchat by just the phone number connected and the fact that I can’t even make a new account until I confirm that i want all the pictures saved to be deleted. I want to take legal action just because someone could steal my photos, phone number, email address! They can talk to people without me knowing and give my personal information all because this hasn’t been handled properly. If I could give them zero stars I would. BE SUPER CAREFUL DOWNLOADING THIS APP OR YOUR PRIVACY WILL BE BREACHED.
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