Smoothie King Healthy Rewards
Food & DrinkSmoothie King Franchises, Inc.
Pay and order ahead to earn Healthy Rewards points.
1M+
Downloads
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About Smoothie King Healthy Rewards
Smoothie King Healthy Rewards will be an integral part of your health and fitness journey. Download the Smoothie King Healthy Rewards app today and now order ahead for pickup or delivery, pay, earn and redeem your rewards.
BENEFITS
• Now order ahead for Delivery, Curbside or Pickup to get your favorite smoothie based on your preferred time and location
• Get a $2 off reward when you download the app and create an account
• Earn points for every purchase
• Use your points to redeem rewards whenever you choose
• Save your favorite smoothie orders for easy ordering next time
• Stay motivated by unlocking additional benefits with Champion status
Now order ahead for Delivery, Curbside or Carryout and get rewarded!
BENEFITS
• Now order ahead for Delivery, Curbside or Pickup to get your favorite smoothie based on your preferred time and location
• Get a $2 off reward when you download the app and create an account
• Earn points for every purchase
• Use your points to redeem rewards whenever you choose
• Save your favorite smoothie orders for easy ordering next time
• Stay motivated by unlocking additional benefits with Champion status
Now order ahead for Delivery, Curbside or Carryout and get rewarded!
Write a Review
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Snatch your Tummy Back !
May 14, 2020 I LOVE the Smoothie King app ! It remembers my last order and offers discounts. It easy to use and saves your card—which is excellent if you have resistance to healthy eating! Sometimes you need to hack yourself. I don’t have to take long to think about placing the order. The smoothies are delicious and within 1 week of replacing 1 meal with smoothie per day (40day Challenge), I noticed my mid section decrease, less bloating and stomach cramps, and I feel lighter and more energetic. This is my replacement for the bad fast food joints. Thanks Smoothie King!more -
Feb 21, 2021 Great app, works well. I think the ability to favorite/like/heart/save your favorite smoothies would be cool. To be able to have personal menu tab or something for quick access to frequently ordered smoothies would be awesome. -
Missing a couple of items
Aug 30, 2020 Overall the app is great and easy to use, but it’s missing a few things which would make it excellent. The app needs a search function to be able to easily find a smoothie that’s on the menu, instead of having to scroll through all the options. Secondly, it would be great to see how many points you are getting with each transaction in the app. It’s nice to be able to put an exact number on that. Also, the app has lately been telling me that the location closest to me is closed when I am trying to place an order. This only happens on Sunday, and I am trying to order around lunch time, well before closing time. The employees at the store have no idea what is causing this.more -
Feb 12, 2021 This app is easy to order, but getting the rewards to actually attach to your order is impossible at times. I've tried several things and usually just get frustrated and order without the rewards being used. -
Feb 13, 2021 Found a workaround to the Neverending loading when you click on order. Instead click on locations and then order from there. I was able to circumvent the loading screen order a smoothie and earn my points. Giving 3 stars because they haven't fixed this issue and I had to figure something out on my own.more
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Feb 24, 2021 When the app works, it works great and the delivery is on time, if not early. Unfortunately, a majority of the time when I want to use the app, it will not load the order menu and just be stuck 'loading' it constantly, even if left alone for an hour. This is an issue that needs to be fixed so the app can be used properly.more -
The worst app I have ever encountered
Oct 19, 2020 I have never been so frustrated with an app that I spent the time to actually give it a negative review but this one has earned it. For weeks each time I go to order through the app loading takes so long on the screens to load my location, menu, review my order that I will sit there for minutes and eventually the app will just crash or I have to hard close it over and over to get these loading screens to eventually work on my very fast connection. Today I spent over 20 minutes trying to get an order to go through and never could after attempting to hard close the app and even restart my phone many times. Eventually tried to redownload the app entirely and even though got back into my account just fine suddenly I lost my reward for my free 20oz smoothie. I enjoy smoothie king but the app has been so consistently terrible for such a long time I don’t know that I will continue business.more -
Feb 5, 2021 Everything about the app works just fine except I can't order from the app. I love smoothie king but the app is making it hard to order on the go. Update 2/5/2021 Still not able to order through the app, because of this I use DoorDash. So I'm losing out on all my reward points. I would really like this looked at.more -
Absolutely corrupt
Jan 4, 2021 I’ve been going to smoothie king for several months now since one opened up just a stone’s throw from us. Yesterday the girl at the counter was shocked when she found out that I hadn’t received any of my rewards points. She realized the other girls hadn’t showed me how to use the app when I came in, but then she went above and beyond what the others had done to show me how to take the receipts I had and go back in the app and manually enter the receipts to earn those points. We did that. Then today I receive and email that basically says “Sorry, we were unable to process your submission for the rewards points.” When dealing with an underhanded company, I’d expect it. I didn’t expect it here, but I’m going to assume that smoothie king had nothing to do with this. Instead it is whoever created the app. So, your corrupt or incompetent actions (has to be one or the other) just cost smoothie king quite a bit of business as I’ll now take our business (as well as my company’s business) down the street to your competitor’s establishment. Too bad the designers of this app don’t work as hard as that young lady at the counter yesterday. She was truly impressive, unlike your app’s capabilities.more -
Jan 5, 2021 App does not show correct locations when you search with zipcode or city state. App is also super glitchy when placing order it tends to go into a perpetual loop until you force close and restart only to find out the order went through or possibly did not.....also no choice to get non styrofoam cups.....not environmentally friendly at all.more
No reviews available
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Snatch your Tummy Back !
May 14, 2020 I LOVE the Smoothie King app ! It remembers my last order and offers discounts. It easy to use and saves your card—which is excellent if you have resistance to healthy eating! Sometimes you need to hack yourself. I don’t have to take long to think about placing the order. The smoothies are delicious and within 1 week of replacing 1 meal with smoothie per day (40day Challenge), I noticed my mid section decrease, less bloating and stomach cramps, and I feel lighter and more energetic. This is my replacement for the bad fast food joints. Thanks Smoothie King!more -
Feb 21, 2021 Great app, works well. I think the ability to favorite/like/heart/save your favorite smoothies would be cool. To be able to have personal menu tab or something for quick access to frequently ordered smoothies would be awesome. -
Great but could improve
Nov 24, 2020 The app is great! Very convenient (saves recent orders, saves card so you can pay with the app or order ahead). Not super glitchy. Gets the job done consistently. Makes it somewhat easy to apply rewards. Easy to locate stores Suggested improvements: -Tipping AFTER receiving order (like the Starbucks app: I can’t tell you how many times I’ve tipped ahead and wished I hadn’t because my smoothie was poorly made or how many times I didn’t tip but wish I had because my smoothie was perfect and everyone was nice) -Calories with macronutrient information in app (carbs, protein, fat amounts of each smoothie) -caffeine content in app (not huge since it’s online but it’s difficult to access if I’m on the go and want to quickly choose a smoothie for my caffeine fix)more -
Pat Booker location is # 1
Mar 4, 2020 This location has always provided great service and great smoothies. I can say that because I have consistently stopped here for the last few months. I’d like to mention an employee who has given great service and always has a smile on her face. I don’t know if I have her name spelled right but I’ll try Jewelia? Like my Moms name but her ‘a is spelled Julia. Thanks for always coming up with great suggestions and recommendations. Thanks again !!! Johnmore -
Great Service and Good Smoothiea
Jan 9, 2021 The staff on Miller Road are always so welcoming and cordial. They make the smoothies fast and they taste great. They always wish me a good day when I leave. Please tip these people. They are working hard and frontline during this pandemic working hard at making a living so we can all enjoy their delicious smoothies. Thank you to the staff on Miller Road.more
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Bugs
Oct 7, 2020 I really do love this app and use it weekly to order my smoothies but for some reason the past few times I’ve used the app it takes at least a full 45 seconds for each page to load (I timed it)... which is obviously frustrating when all I want is to order a smoothie and go about my day. Other than the long loading process I love it. Quick & easy. Also I’ve tried the app on and off WiFi and in different parts of town... still had the same issue with the app.more -
Feb 2, 2021 The new update won't let you chose a store unless its in Florida or Texas!!! After emailing the support center and getting the location fixed, back up and running! Fixed in a couple days and support team was great! Thanks SK!! -
Rewards system
Jul 7, 2020 Overall, the app is easy to use and very user friendly. Ordering from the app is easy and makes my life easier when I leave the gym. My only problem is the rewards system. I feel after I buy almost 7 smoothies I should get a free one, not just a $2 reward. It is better than nothing but is is nice. I have spent a lot of money here and the smoothies are great and all but a free one once in a while would be nice 😂more -
Suggestion for app feature
Feb 5, 2021 The app allows you to see how many calories are added by adding additional ingredients. I most most often substitute Stevia for the turbinado sugar. It would be nice to see how many calories of extra sugar are removed when the turbinado is excluded. There is now an option for removing the turbinado and substituting Stevia in the online ordering. However it does not show how many calories or grams of sugar are reduced.more -
Jan 4, 2021 Edit: 1-4-21, the app has had several updates that fixed the issues before. Now it's actually usable. The cart keeps erroring out. Works randomly, I have uninstalled, force stopped.
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Missing a couple of items
Aug 30, 2020 Overall the app is great and easy to use, but it’s missing a few things which would make it excellent. The app needs a search function to be able to easily find a smoothie that’s on the menu, instead of having to scroll through all the options. Secondly, it would be great to see how many points you are getting with each transaction in the app. It’s nice to be able to put an exact number on that. Also, the app has lately been telling me that the location closest to me is closed when I am trying to place an order. This only happens on Sunday, and I am trying to order around lunch time, well before closing time. The employees at the store have no idea what is causing this.more -
Feb 12, 2021 This app is easy to order, but getting the rewards to actually attach to your order is impossible at times. I've tried several things and usually just get frustrated and order without the rewards being used. -
Feb 13, 2021 Found a workaround to the Neverending loading when you click on order. Instead click on locations and then order from there. I was able to circumvent the loading screen order a smoothie and earn my points. Giving 3 stars because they haven't fixed this issue and I had to figure something out on my own.more -
Only ONE improvement in my opinion.
Apr 25, 2020 The app doesn’t have a place for comments. I always order the strawberry peanut power plus. It contains dates and if it is not blended really well they are still whole in the cup. I currently have braces and when the dates are not blended up the pain when they got my teeth is not fun. So, when I order online I have to call to ask them to double blend my smoothie. It would just be easier if I could make a come when I’m ordering my smoothie instead of calling everyday.more -
Jan 30, 2021 I would give this app 5 Star ⭐ but know there needs to be a "Cancel" button 🔘 just in case people aren't able to get there in time enough to receive their pick-up order....
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Feb 24, 2021 When the app works, it works great and the delivery is on time, if not early. Unfortunately, a majority of the time when I want to use the app, it will not load the order menu and just be stuck 'loading' it constantly, even if left alone for an hour. This is an issue that needs to be fixed so the app can be used properly.more -
Jan 7, 2021 Man, come on. It won't show my local stores and using the app is the only way I feel comfortable ordering. I live in TN and it's showing me stores in Texas and Wisconsin and Illinois. And last I ordered, it got stuck twice loading confirmation. Get it together!!!more -
Mobile App Pickup
Oct 4, 2020 One employee said to select Curbside Delivery, one employee brought it to me with no problem, and currently I see a sign through the window that says Online Order pickup with my order. To add, there are two signs that has Curbside Pickup Only, which means which of the aforementioned options? It is very likely that someone could steal my paid for item. Lastly, it states on the app to call when you have arrived, which doesn’t mean anything because apparently they don’t want to bring it out. I would rather they just say you have to come in then to “figure out” the next step.more -
Feb 15, 2021 Employees don't bother with customers points at all 🤨but smoothies taste great. Yaw should really have take out menus for customers. It takes a long time reading every thing on the board's. -
Jan 7, 2021 My favorite location (#0529) has suddenly been removed from the app. Very disappointed as this adds nearly 15 minutes of wait time because I am not able to order ahead.
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The worst app I have ever encountered
Oct 19, 2020 I have never been so frustrated with an app that I spent the time to actually give it a negative review but this one has earned it. For weeks each time I go to order through the app loading takes so long on the screens to load my location, menu, review my order that I will sit there for minutes and eventually the app will just crash or I have to hard close it over and over to get these loading screens to eventually work on my very fast connection. Today I spent over 20 minutes trying to get an order to go through and never could after attempting to hard close the app and even restart my phone many times. Eventually tried to redownload the app entirely and even though got back into my account just fine suddenly I lost my reward for my free 20oz smoothie. I enjoy smoothie king but the app has been so consistently terrible for such a long time I don’t know that I will continue business.more -
Feb 5, 2021 Everything about the app works just fine except I can't order from the app. I love smoothie king but the app is making it hard to order on the go. Update 2/5/2021 Still not able to order through the app, because of this I use DoorDash. So I'm losing out on all my reward points. I would really like this looked at.more -
Absolutely corrupt
Jan 4, 2021 I’ve been going to smoothie king for several months now since one opened up just a stone’s throw from us. Yesterday the girl at the counter was shocked when she found out that I hadn’t received any of my rewards points. She realized the other girls hadn’t showed me how to use the app when I came in, but then she went above and beyond what the others had done to show me how to take the receipts I had and go back in the app and manually enter the receipts to earn those points. We did that. Then today I receive and email that basically says “Sorry, we were unable to process your submission for the rewards points.” When dealing with an underhanded company, I’d expect it. I didn’t expect it here, but I’m going to assume that smoothie king had nothing to do with this. Instead it is whoever created the app. So, your corrupt or incompetent actions (has to be one or the other) just cost smoothie king quite a bit of business as I’ll now take our business (as well as my company’s business) down the street to your competitor’s establishment. Too bad the designers of this app don’t work as hard as that young lady at the counter yesterday. She was truly impressive, unlike your app’s capabilities.more -
Jan 5, 2021 App does not show correct locations when you search with zipcode or city state. App is also super glitchy when placing order it tends to go into a perpetual loop until you force close and restart only to find out the order went through or possibly did not.....also no choice to get non styrofoam cups.....not environmentally friendly at all.more -
Jan 6, 2021 New Update is unusable. I can't even locate smoothie kings in my area anymore. The CLOSEST one that shows up is now 288 MILES away! Even when I type the locations address in the search box, same result. If it ain't broke, don't fix it!more
What’s Groovy
I put an order in for delivery because I’m not feeling well and COVID has me feeling like a hypochondriac every time I sniffle. 10 min before my order was due to deliver, their delivery partner called me and it was clear the store had no details of my order because I had to give it to her over the phone all over again. Then she was out of ingredients which was extremely frustrating to find out 45 min later... Other restaurants and delivery apps seem perfectly able to say when an item is out? I thought this would be cool bc I could at least keep my points but it’s a hot mess, from now on I’ll just use this for pickup.
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What’s Subpar
Unable to place orders, y'all have lost a large portion of my business due to this. Edit 2/25/21: y'all just updated this app and still can't get the order section to load. I would usually be going to your stores twice or more a week but I haven't been in months because I don't have time to wait in store and I can't order ahead. No one cares about searching for smoothies by ingredients. Guess y'all don't mind losing business.
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Filter Reviews
-
Snatch your Tummy Back !
I LOVE the Smoothie King app ! It remembers my last order and offers discounts. It easy to use and saves your card—which is excellent if you have resistance to healthy eating! Sometimes you need to hack yourself. I don’t have to take long to think about placing the order. The smoothies are delicious and within 1 week of replacing 1 meal with smoothie per day (40day Challenge), I noticed my mid section decrease, less bloating and stomach cramps, and I feel lighter and more energetic. This is my replacement for the bad fast food joints. Thanks Smoothie King! -
Great app, works well. I think the ability to favorite/like/heart/save your favorite smoothies would be cool. To be able to have personal menu tab or something for quick access to frequently ordered smoothies would be awesome.
-
Missing a couple of items
Overall the app is great and easy to use, but it’s missing a few things which would make it excellent. The app needs a search function to be able to easily find a smoothie that’s on the menu, instead of having to scroll through all the options. Secondly, it would be great to see how many points you are getting with each transaction in the app. It’s nice to be able to put an exact number on that. Also, the app has lately been telling me that the location closest to me is closed when I am trying to place an order. This only happens on Sunday, and I am trying to order around lunch time, well before closing time. The employees at the store have no idea what is causing this. -
This app is easy to order, but getting the rewards to actually attach to your order is impossible at times. I've tried several things and usually just get frustrated and order without the rewards being used.
-
Found a workaround to the Neverending loading when you click on order. Instead click on locations and then order from there. I was able to circumvent the loading screen order a smoothie and earn my points. Giving 3 stars because they haven't fixed this issue and I had to figure something out on my own.
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Great but could improve
The app is great! Very convenient (saves recent orders, saves card so you can pay with the app or order ahead). Not super glitchy. Gets the job done consistently. Makes it somewhat easy to apply rewards. Easy to locate stores Suggested improvements: -Tipping AFTER receiving order (like the Starbucks app: I can’t tell you how many times I’ve tipped ahead and wished I hadn’t because my smoothie was poorly made or how many times I didn’t tip but wish I had because my smoothie was perfect and everyone was nice) -Calories with macronutrient information in app (carbs, protein, fat amounts of each smoothie) -caffeine content in app (not huge since it’s online but it’s difficult to access if I’m on the go and want to quickly choose a smoothie for my caffeine fix) -
Bugs
I really do love this app and use it weekly to order my smoothies but for some reason the past few times I’ve used the app it takes at least a full 45 seconds for each page to load (I timed it)... which is obviously frustrating when all I want is to order a smoothie and go about my day. Other than the long loading process I love it. Quick & easy. Also I’ve tried the app on and off WiFi and in different parts of town... still had the same issue with the app. -
Pat Booker location is # 1
This location has always provided great service and great smoothies. I can say that because I have consistently stopped here for the last few months. I’d like to mention an employee who has given great service and always has a smile on her face. I don’t know if I have her name spelled right but I’ll try Jewelia? Like my Moms name but her ‘a is spelled Julia. Thanks for always coming up with great suggestions and recommendations. Thanks again !!! John -
Great Service and Good Smoothiea
The staff on Miller Road are always so welcoming and cordial. They make the smoothies fast and they taste great. They always wish me a good day when I leave. Please tip these people. They are working hard and frontline during this pandemic working hard at making a living so we can all enjoy their delicious smoothies. Thank you to the staff on Miller Road. -
Only ONE improvement in my opinion.
The app doesn’t have a place for comments. I always order the strawberry peanut power plus. It contains dates and if it is not blended really well they are still whole in the cup. I currently have braces and when the dates are not blended up the pain when they got my teeth is not fun. So, when I order online I have to call to ask them to double blend my smoothie. It would just be easier if I could make a come when I’m ordering my smoothie instead of calling everyday.
No reviews available
-
Snatch your Tummy Back !
I LOVE the Smoothie King app ! It remembers my last order and offers discounts. It easy to use and saves your card—which is excellent if you have resistance to healthy eating! Sometimes you need to hack yourself. I don’t have to take long to think about placing the order. The smoothies are delicious and within 1 week of replacing 1 meal with smoothie per day (40day Challenge), I noticed my mid section decrease, less bloating and stomach cramps, and I feel lighter and more energetic. This is my replacement for the bad fast food joints. Thanks Smoothie King! -
Great app, works well. I think the ability to favorite/like/heart/save your favorite smoothies would be cool. To be able to have personal menu tab or something for quick access to frequently ordered smoothies would be awesome.
-
Great but could improve
The app is great! Very convenient (saves recent orders, saves card so you can pay with the app or order ahead). Not super glitchy. Gets the job done consistently. Makes it somewhat easy to apply rewards. Easy to locate stores Suggested improvements: -Tipping AFTER receiving order (like the Starbucks app: I can’t tell you how many times I’ve tipped ahead and wished I hadn’t because my smoothie was poorly made or how many times I didn’t tip but wish I had because my smoothie was perfect and everyone was nice) -Calories with macronutrient information in app (carbs, protein, fat amounts of each smoothie) -caffeine content in app (not huge since it’s online but it’s difficult to access if I’m on the go and want to quickly choose a smoothie for my caffeine fix) -
Pat Booker location is # 1
This location has always provided great service and great smoothies. I can say that because I have consistently stopped here for the last few months. I’d like to mention an employee who has given great service and always has a smile on her face. I don’t know if I have her name spelled right but I’ll try Jewelia? Like my Moms name but her ‘a is spelled Julia. Thanks for always coming up with great suggestions and recommendations. Thanks again !!! John -
Great Service and Good Smoothiea
The staff on Miller Road are always so welcoming and cordial. They make the smoothies fast and they taste great. They always wish me a good day when I leave. Please tip these people. They are working hard and frontline during this pandemic working hard at making a living so we can all enjoy their delicious smoothies. Thank you to the staff on Miller Road.
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Bugs
I really do love this app and use it weekly to order my smoothies but for some reason the past few times I’ve used the app it takes at least a full 45 seconds for each page to load (I timed it)... which is obviously frustrating when all I want is to order a smoothie and go about my day. Other than the long loading process I love it. Quick & easy. Also I’ve tried the app on and off WiFi and in different parts of town... still had the same issue with the app. -
The new update won't let you chose a store unless its in Florida or Texas!!! After emailing the support center and getting the location fixed, back up and running! Fixed in a couple days and support team was great! Thanks SK!!
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Rewards system
Overall, the app is easy to use and very user friendly. Ordering from the app is easy and makes my life easier when I leave the gym. My only problem is the rewards system. I feel after I buy almost 7 smoothies I should get a free one, not just a $2 reward. It is better than nothing but is is nice. I have spent a lot of money here and the smoothies are great and all but a free one once in a while would be nice 😂 -
Suggestion for app feature
The app allows you to see how many calories are added by adding additional ingredients. I most most often substitute Stevia for the turbinado sugar. It would be nice to see how many calories of extra sugar are removed when the turbinado is excluded. There is now an option for removing the turbinado and substituting Stevia in the online ordering. However it does not show how many calories or grams of sugar are reduced. -
Edit: 1-4-21, the app has had several updates that fixed the issues before. Now it's actually usable. The cart keeps erroring out. Works randomly, I have uninstalled, force stopped.
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Missing a couple of items
Overall the app is great and easy to use, but it’s missing a few things which would make it excellent. The app needs a search function to be able to easily find a smoothie that’s on the menu, instead of having to scroll through all the options. Secondly, it would be great to see how many points you are getting with each transaction in the app. It’s nice to be able to put an exact number on that. Also, the app has lately been telling me that the location closest to me is closed when I am trying to place an order. This only happens on Sunday, and I am trying to order around lunch time, well before closing time. The employees at the store have no idea what is causing this. -
This app is easy to order, but getting the rewards to actually attach to your order is impossible at times. I've tried several things and usually just get frustrated and order without the rewards being used.
-
Found a workaround to the Neverending loading when you click on order. Instead click on locations and then order from there. I was able to circumvent the loading screen order a smoothie and earn my points. Giving 3 stars because they haven't fixed this issue and I had to figure something out on my own.
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Only ONE improvement in my opinion.
The app doesn’t have a place for comments. I always order the strawberry peanut power plus. It contains dates and if it is not blended really well they are still whole in the cup. I currently have braces and when the dates are not blended up the pain when they got my teeth is not fun. So, when I order online I have to call to ask them to double blend my smoothie. It would just be easier if I could make a come when I’m ordering my smoothie instead of calling everyday. -
I would give this app 5 Star ⭐ but know there needs to be a "Cancel" button 🔘 just in case people aren't able to get there in time enough to receive their pick-up order....
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Not so ”smooth”
I used the app to order a smoothie for curbside pick up but it didn't work out very ”smoothly”. After arriving at the location, I called (several times) as per instructions but no one answered. I finally left my vehicle, which is exactly what I was trying to avoid due to an injury, and went inside to pick up my order. When I started to drink it I noticed it had melted so much that it was more juice than smoothie. Overall a very unsatisfactory experience at this particular Smoothie King location. -
Missing Menu Items
Smoothies are delicious, but the smoothie king app is terrible. The app seems to always be missing items, items that I have actually ordered previously. Not only are they not in “past orders” section, but they are literally not listed in the menu. When I call the store they say that’s odd and we can take your order over the phone. But if I have to call in, I can’t get my points because the receipt scanner on the app doesn’t work! -
Great But Needs Some Improvements
The Smoothie King app is very easy to use and great for customizing orders! However, it does need some small improvements. Gift cards can’t be used to pay on the app, and coupons can’t be applied either. Also, there is no option for including special instructions or allergies. It would be great if the app could include these, as I currently have to order on the app then call my store to ask for my smoothie to be made in the allergy blender.
Filter Reviews
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When the app works, it works great and the delivery is on time, if not early. Unfortunately, a majority of the time when I want to use the app, it will not load the order menu and just be stuck 'loading' it constantly, even if left alone for an hour. This is an issue that needs to be fixed so the app can be used properly.
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The worst app I have ever encountered
I have never been so frustrated with an app that I spent the time to actually give it a negative review but this one has earned it. For weeks each time I go to order through the app loading takes so long on the screens to load my location, menu, review my order that I will sit there for minutes and eventually the app will just crash or I have to hard close it over and over to get these loading screens to eventually work on my very fast connection. Today I spent over 20 minutes trying to get an order to go through and never could after attempting to hard close the app and even restart my phone many times. Eventually tried to redownload the app entirely and even though got back into my account just fine suddenly I lost my reward for my free 20oz smoothie. I enjoy smoothie king but the app has been so consistently terrible for such a long time I don’t know that I will continue business. -
Everything about the app works just fine except I can't order from the app. I love smoothie king but the app is making it hard to order on the go. Update 2/5/2021 Still not able to order through the app, because of this I use DoorDash. So I'm losing out on all my reward points. I would really like this looked at.
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Absolutely corrupt
I’ve been going to smoothie king for several months now since one opened up just a stone’s throw from us. Yesterday the girl at the counter was shocked when she found out that I hadn’t received any of my rewards points. She realized the other girls hadn’t showed me how to use the app when I came in, but then she went above and beyond what the others had done to show me how to take the receipts I had and go back in the app and manually enter the receipts to earn those points. We did that. Then today I receive and email that basically says “Sorry, we were unable to process your submission for the rewards points.” When dealing with an underhanded company, I’d expect it. I didn’t expect it here, but I’m going to assume that smoothie king had nothing to do with this. Instead it is whoever created the app. So, your corrupt or incompetent actions (has to be one or the other) just cost smoothie king quite a bit of business as I’ll now take our business (as well as my company’s business) down the street to your competitor’s establishment. Too bad the designers of this app don’t work as hard as that young lady at the counter yesterday. She was truly impressive, unlike your app’s capabilities. -
App does not show correct locations when you search with zipcode or city state. App is also super glitchy when placing order it tends to go into a perpetual loop until you force close and restart only to find out the order went through or possibly did not.....also no choice to get non styrofoam cups.....not environmentally friendly at all.
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Man, come on. It won't show my local stores and using the app is the only way I feel comfortable ordering. I live in TN and it's showing me stores in Texas and Wisconsin and Illinois. And last I ordered, it got stuck twice loading confirmation. Get it together!!!
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New Update is unusable. I can't even locate smoothie kings in my area anymore. The CLOSEST one that shows up is now 288 MILES away! Even when I type the locations address in the search box, same result. If it ain't broke, don't fix it!
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Are we not going to talk about the (pick up or delivery) still doesn't won't work and by luck if it does work the payment status either won't go through or takes too long to work. I uninstall and reinstall the app and nope still won't work by any ground. I give up. A update for location problem but nothing for the pick or delivery?
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Mobile App Pickup
One employee said to select Curbside Delivery, one employee brought it to me with no problem, and currently I see a sign through the window that says Online Order pickup with my order. To add, there are two signs that has Curbside Pickup Only, which means which of the aforementioned options? It is very likely that someone could steal my paid for item. Lastly, it states on the app to call when you have arrived, which doesn’t mean anything because apparently they don’t want to bring it out. I would rather they just say you have to come in then to “figure out” the next step. -
The new update is horrible. The location services is clearly messed up. A majority of the stores no longer seem to be on the app. When I put in my zip code it sends me to a town hundreds of miles away. Please fix, I feel bad for the franchises who are losing business because people think they are closed/not taking mobile orders
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Super buggy
It keeps closing out. Not a very good app. Not to mention very laggy.
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When the app works, it works great and the delivery is on time, if not early. Unfortunately, a majority of the time when I want to use the app, it will not load the order menu and just be stuck 'loading' it constantly, even if left alone for an hour. This is an issue that needs to be fixed so the app can be used properly.
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Man, come on. It won't show my local stores and using the app is the only way I feel comfortable ordering. I live in TN and it's showing me stores in Texas and Wisconsin and Illinois. And last I ordered, it got stuck twice loading confirmation. Get it together!!!
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Mobile App Pickup
One employee said to select Curbside Delivery, one employee brought it to me with no problem, and currently I see a sign through the window that says Online Order pickup with my order. To add, there are two signs that has Curbside Pickup Only, which means which of the aforementioned options? It is very likely that someone could steal my paid for item. Lastly, it states on the app to call when you have arrived, which doesn’t mean anything because apparently they don’t want to bring it out. I would rather they just say you have to come in then to “figure out” the next step. -
Employees don't bother with customers points at all 🤨but smoothies taste great. Yaw should really have take out menus for customers. It takes a long time reading every thing on the board's.
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My favorite location (#0529) has suddenly been removed from the app. Very disappointed as this adds nearly 15 minutes of wait time because I am not able to order ahead.
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Terrible App
Always gives me errors that the ‘network is down’. Nearly every day I can’t do something on this app. Today’s frustration was when trying to submit feedback about my order experience, I got an error that the network was down. I tried 10 times to submit feedback using WiFi and cellular. I’ve been using this app nearly every day for 6 months, performance has gone down hill. Also will randomly erase my order history so I have to manually build my smoothie again instead of simply reordering. -
Extremely long wait and frequent "data connection" errors during the last step: placing the order. Browsing the menu and building the order is clunky but functional.
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So they can give you all sorts of useless information, but won't allow you to upload receipts for rewards after forgetting to get qr code scanned. Cray cray!
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The worst app I have ever encountered
I have never been so frustrated with an app that I spent the time to actually give it a negative review but this one has earned it. For weeks each time I go to order through the app loading takes so long on the screens to load my location, menu, review my order that I will sit there for minutes and eventually the app will just crash or I have to hard close it over and over to get these loading screens to eventually work on my very fast connection. Today I spent over 20 minutes trying to get an order to go through and never could after attempting to hard close the app and even restart my phone many times. Eventually tried to redownload the app entirely and even though got back into my account just fine suddenly I lost my reward for my free 20oz smoothie. I enjoy smoothie king but the app has been so consistently terrible for such a long time I don’t know that I will continue business. -
Everything about the app works just fine except I can't order from the app. I love smoothie king but the app is making it hard to order on the go. Update 2/5/2021 Still not able to order through the app, because of this I use DoorDash. So I'm losing out on all my reward points. I would really like this looked at.
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Absolutely corrupt
I’ve been going to smoothie king for several months now since one opened up just a stone’s throw from us. Yesterday the girl at the counter was shocked when she found out that I hadn’t received any of my rewards points. She realized the other girls hadn’t showed me how to use the app when I came in, but then she went above and beyond what the others had done to show me how to take the receipts I had and go back in the app and manually enter the receipts to earn those points. We did that. Then today I receive and email that basically says “Sorry, we were unable to process your submission for the rewards points.” When dealing with an underhanded company, I’d expect it. I didn’t expect it here, but I’m going to assume that smoothie king had nothing to do with this. Instead it is whoever created the app. So, your corrupt or incompetent actions (has to be one or the other) just cost smoothie king quite a bit of business as I’ll now take our business (as well as my company’s business) down the street to your competitor’s establishment. Too bad the designers of this app don’t work as hard as that young lady at the counter yesterday. She was truly impressive, unlike your app’s capabilities. -
App does not show correct locations when you search with zipcode or city state. App is also super glitchy when placing order it tends to go into a perpetual loop until you force close and restart only to find out the order went through or possibly did not.....also no choice to get non styrofoam cups.....not environmentally friendly at all.
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New Update is unusable. I can't even locate smoothie kings in my area anymore. The CLOSEST one that shows up is now 288 MILES away! Even when I type the locations address in the search box, same result. If it ain't broke, don't fix it!
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Are we not going to talk about the (pick up or delivery) still doesn't won't work and by luck if it does work the payment status either won't go through or takes too long to work. I uninstall and reinstall the app and nope still won't work by any ground. I give up. A update for location problem but nothing for the pick or delivery?
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The new update is horrible. The location services is clearly messed up. A majority of the stores no longer seem to be on the app. When I put in my zip code it sends me to a town hundreds of miles away. Please fix, I feel bad for the franchises who are losing business because people think they are closed/not taking mobile orders
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Something happened maybe 2-3 wks ago and the order through app function no longer works. Ive Uninstalled, reinstalled, cleared data and cache. Nothing fixed this problem. Store employees don't seem to be aware of an issue. Addendum: and now I discovered I am not allowed to use my level up credit on the website despite it being an option, says an ERROR OCCURRED. Anyone at smoothie King care to comment?...or better yet maybe fix your problems
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Mt. Laurel Location
I love the smoothies, but hate this location! Several staff members are rude and it always takes forever to get your order. The owner or manager can’t be bothered to return a call when there is a problem. A recent example… I placed an order on the app and showed up 20 minutes later to pick up our lunch. There was a sign on the door saying they were closed due to a technical issue. Staff was inside, but no one had the common decency to call me and tell me they couldn’t fulfill my order. Since I wasted most of my lunch hour driving there and back, I had no time to order anything else. Customer service stinks! -
Make sure you check your rewards and owner doesn’t allow tipping
Quite frustrating - you have to physically change the rewards you “earned” with your money to activate them. I had 13, 2.00 rewards, some expired due to not having them turned on. Additionally the location doesn’t allow for tipping these young kids working. I think that’s an awful play by the franchisee. What’s the problem? Is the franchise putting the possibility that he or she would have to count the tip as income to the company so they just shut it off? Come on, be better then that. I’m at this location a lot, I’ve never seen the owner.
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Release Notes
4.5.2
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