Smoothie King Healthy Rewards
Food & DrinkSmoothie King Franchises, Inc.
Pay and order ahead to earn Healthy Rewards points.
1M+
Downloads
About Smoothie King Healthy Rewards
About Smoothie King Healthy Rewards
Smoothie King Healthy Rewards will be an integral part of your health and fitness journey. Download the Smoothie King Healthy Rewards app today and now order ahead for pickup or delivery, pay, earn and redeem your rewards.
BENEFITS
• Now order ahead for Delivery, Curbside or Pickup to get your favorite smoothie based on your preferred time and location
• Get a $2 off reward when you download the app and create an account
• Earn points for every purchase
• Use your points to redeem rewards whenever you choose
• Save your favorite smoothie orders for easy ordering next time
• Stay motivated by unlocking additional benefits with Champion status
Now order ahead for Delivery, Curbside or Carryout and get rewarded!
BENEFITS
• Now order ahead for Delivery, Curbside or Pickup to get your favorite smoothie based on your preferred time and location
• Get a $2 off reward when you download the app and create an account
• Earn points for every purchase
• Use your points to redeem rewards whenever you choose
• Save your favorite smoothie orders for easy ordering next time
• Stay motivated by unlocking additional benefits with Champion status
Now order ahead for Delivery, Curbside or Carryout and get rewarded!
Ratings & Reviews
Write a Review
Community
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Pickup option great. Delivery option terrible.
Nov 25, 2020 I put an order in for delivery because I’m not feeling well and COVID has me feeling like a hypochondriac every time I sniffle. 10 min before my order was due to deliver, their delivery partner called me and it was clear the store had no details of my order because I had to give it to her over the phone all over again. Then she was out of ingredients which was extremely frustrating to find out 45 min later... Other restaurants and delivery apps seem perfectly able to say when an item is out? I thought this would be cool bc I could at least keep my points but it’s a hot mess, from now on I’ll just use this for pickup. more -
Snatch your Tummy Back !
May 14, 2020 I LOVE the Smoothie King app ! It remembers my last order and offers discounts. It easy to use and saves your card—which is excellent if you have resistance to healthy eating! Sometimes you need to hack yourself. I don’t have to take long to think about placing the order. The smoothies are delicious and within 1 week of replacing 1 meal with smoothie per day (40day Challenge), I noticed my mid section decrease, less bloating and stomach cramps, and I feel lighter and more energetic. This is my replacement for the bad fast food joints. Thanks Smoothie King! more -
Missing a couple of items
Aug 30, 2020 Overall the app is great and easy to use, but it’s missing a few things which would make it excellent. The app needs a search function to be able to easily find a smoothie that’s on the menu, instead of having to scroll through all the options. Secondly, it would be great to see how many points you are getting with each transaction in the app. It’s nice to be able to put an exact number on that. Also, the app has lately been telling me that the location closest to me is closed when I am trying to place an order. This only happens on Sunday, and I am trying to order around lunch time, well before closing time. The employees at the store have no idea what is causing this. more -
Fix transaction histories
Mar 2, 2021 The app is constantly improving but the transaction histories are frustrating because they only show [basically] the total amount and if you applied reward credits but they’re not itemized - it’s one of those things where it doesn’t seem thought through because I can’t imagine a reason that would involve providing a receipt-like feature that doesn’t tell me what was purchased - the two most common reasons you may use this is to verify what you purchase was rang up right or if you had a drink you really liked but couldn’t remember what it was and not providing an itemized transaction record doesn’t help in either scenario so it becomes a question of what’s it really for? more -
Review
Apr 19, 2021 I love the staff at the Smoothie King I go to. They are friendly and professional. Although, the Corporate office of where they control rewards point for the loyalty program is a scam. I have asked for a live person to call me and explain why my points keep being taken away. I should be at Champion status by now, but they prevent this from happening. Do not worry, I am going to post my e-mails I have sent on the IG page. You may discredit me of what is rightfully mine, but I will not let you get us all. more -
Great but could improve
Nov 24, 2020 The app is great! Very convenient (saves recent orders, saves card so you can pay with the app or order ahead). Not super glitchy. Gets the job done consistently. Makes it somewhat easy to apply rewards. Easy to locate stores Suggested improvements: -Tipping AFTER receiving order (like the Starbucks app: I can’t tell you how many times I’ve tipped ahead and wished I hadn’t because my smoothie was poorly made or how many times I didn’t tip but wish I had because my smoothie was perfect and everyone was nice) -Calories with macronutrient information in app (carbs, protein, fat amounts of each smoothie) -caffeine content in app (not huge since it’s online but it’s difficult to access if I’m on the go and want to quickly choose a smoothie for my caffeine fix) more -
Mar 20, 2021 Not as good now as it used to be. Usually I was able to save smoothies on the app which would make it easier to order. Sometimes I cant even get the reward points because my receipt doesn't have the QR code which is probably my fault for not asking about it. more -
Bugs
Oct 7, 2020 I really do love this app and use it weekly to order my smoothies but for some reason the past few times I’ve used the app it takes at least a full 45 seconds for each page to load (I timed it)... which is obviously frustrating when all I want is to order a smoothie and go about my day. Other than the long loading process I love it. Quick & easy. Also I’ve tried the app on and off WiFi and in different parts of town... still had the same issue with the app. more -
Mar 9, 2021 I love this place and the app! I just think the link is broken from the app order now buttons you must instead go online to order ahead or delivery orders. And since it's a pain for people in a rush maybe there may be an interest in perhaps making a home screen icon for the online site until you are able to order from the app once again! Thank you to the development team for all your countless hours of constant stress, worry, and panic over the mountains of coding & constant worried more -
Pat Booker location is # 1
Mar 4, 2020 This location has always provided great service and great smoothies. I can say that because I have consistently stopped here for the last few months. I’d like to mention an employee who has given great service and always has a smile on her face. I don’t know if I have her name spelled right but I’ll try Jewelia? Like my Moms name but her ‘a is spelled Julia. Thanks for always coming up with great suggestions and recommendations. Thanks again !!! John more
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Pickup option great. Delivery option terrible.
Nov 25, 2020 I put an order in for delivery because I’m not feeling well and COVID has me feeling like a hypochondriac every time I sniffle. 10 min before my order was due to deliver, their delivery partner called me and it was clear the store had no details of my order because I had to give it to her over the phone all over again. Then she was out of ingredients which was extremely frustrating to find out 45 min later... Other restaurants and delivery apps seem perfectly able to say when an item is out? I thought this would be cool bc I could at least keep my points but it’s a hot mess, from now on I’ll just use this for pickup. more -
Snatch your Tummy Back !
May 14, 2020 I LOVE the Smoothie King app ! It remembers my last order and offers discounts. It easy to use and saves your card—which is excellent if you have resistance to healthy eating! Sometimes you need to hack yourself. I don’t have to take long to think about placing the order. The smoothies are delicious and within 1 week of replacing 1 meal with smoothie per day (40day Challenge), I noticed my mid section decrease, less bloating and stomach cramps, and I feel lighter and more energetic. This is my replacement for the bad fast food joints. Thanks Smoothie King! more -
Missing a couple of items
Aug 30, 2020 Overall the app is great and easy to use, but it’s missing a few things which would make it excellent. The app needs a search function to be able to easily find a smoothie that’s on the menu, instead of having to scroll through all the options. Secondly, it would be great to see how many points you are getting with each transaction in the app. It’s nice to be able to put an exact number on that. Also, the app has lately been telling me that the location closest to me is closed when I am trying to place an order. This only happens on Sunday, and I am trying to order around lunch time, well before closing time. The employees at the store have no idea what is causing this. more -
Fix transaction histories
Mar 2, 2021 The app is constantly improving but the transaction histories are frustrating because they only show [basically] the total amount and if you applied reward credits but they’re not itemized - it’s one of those things where it doesn’t seem thought through because I can’t imagine a reason that would involve providing a receipt-like feature that doesn’t tell me what was purchased - the two most common reasons you may use this is to verify what you purchase was rang up right or if you had a drink you really liked but couldn’t remember what it was and not providing an itemized transaction record doesn’t help in either scenario so it becomes a question of what’s it really for? more -
Review
Apr 19, 2021 I love the staff at the Smoothie King I go to. They are friendly and professional. Although, the Corporate office of where they control rewards point for the loyalty program is a scam. I have asked for a live person to call me and explain why my points keep being taken away. I should be at Champion status by now, but they prevent this from happening. Do not worry, I am going to post my e-mails I have sent on the IG page. You may discredit me of what is rightfully mine, but I will not let you get us all. more -
Great but could improve
Nov 24, 2020 The app is great! Very convenient (saves recent orders, saves card so you can pay with the app or order ahead). Not super glitchy. Gets the job done consistently. Makes it somewhat easy to apply rewards. Easy to locate stores Suggested improvements: -Tipping AFTER receiving order (like the Starbucks app: I can’t tell you how many times I’ve tipped ahead and wished I hadn’t because my smoothie was poorly made or how many times I didn’t tip but wish I had because my smoothie was perfect and everyone was nice) -Calories with macronutrient information in app (carbs, protein, fat amounts of each smoothie) -caffeine content in app (not huge since it’s online but it’s difficult to access if I’m on the go and want to quickly choose a smoothie for my caffeine fix) more -
Mar 20, 2021 Not as good now as it used to be. Usually I was able to save smoothies on the app which would make it easier to order. Sometimes I cant even get the reward points because my receipt doesn't have the QR code which is probably my fault for not asking about it. more -
Bugs
Oct 7, 2020 I really do love this app and use it weekly to order my smoothies but for some reason the past few times I’ve used the app it takes at least a full 45 seconds for each page to load (I timed it)... which is obviously frustrating when all I want is to order a smoothie and go about my day. Other than the long loading process I love it. Quick & easy. Also I’ve tried the app on and off WiFi and in different parts of town... still had the same issue with the app. more -
Mar 9, 2021 I love this place and the app! I just think the link is broken from the app order now buttons you must instead go online to order ahead or delivery orders. And since it's a pain for people in a rush maybe there may be an interest in perhaps making a home screen icon for the online site until you are able to order from the app once again! Thank you to the development team for all your countless hours of constant stress, worry, and panic over the mountains of coding & constant worried more -
Pat Booker location is # 1
Mar 4, 2020 This location has always provided great service and great smoothies. I can say that because I have consistently stopped here for the last few months. I’d like to mention an employee who has given great service and always has a smile on her face. I don’t know if I have her name spelled right but I’ll try Jewelia? Like my Moms name but her ‘a is spelled Julia. Thanks for always coming up with great suggestions and recommendations. Thanks again !!! John more
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Mar 5, 2021 Level Up is the worst!!! I've had nothing but issues from the app. It rarely works on the first try, and I often have to call the store ahead of time to place the order. I've tried calling app support numerous times for a resolution. I've spent 20 minutes on the phone several times and sent screenshot after screenshot to only be credited a total of about $10 "for the inconvenience." Do better. more -
Mar 6, 2021 At first I wasn't able to place my order like so many of you stated because of network error messages popping up but I continued to click the x to close the box and I kept on placing my order as though it was just a pop up. I was able to get to the payment and then I got another error message but I kept on going until I got to the confirmation page. I got a confirmation number and pickup time receipt. I'll update you all if it is ready to pick-up when I get to the store, wish me luck. more -
The worst app I have ever encountered
Oct 19, 2020 I have never been so frustrated with an app that I spent the time to actually give it a negative review but this one has earned it. For weeks each time I go to order through the app loading takes so long on the screens to load my location, menu, review my order that I will sit there for minutes and eventually the app will just crash or I have to hard close it over and over to get these loading screens to eventually work on my very fast connection. Today I spent over 20 minutes trying to get an order to go through and never could after attempting to hard close the app and even restart my phone many times. Eventually tried to redownload the app entirely and even though got back into my account just fine suddenly I lost my reward for my free 20oz smoothie. I enjoy smoothie king but the app has been so consistently terrible for such a long time I don’t know that I will continue business. more -
Apr 12, 2021 1. I use a refillable gift card to make purchases at the store, but was unable to add it to the app as a payment card. 2. I thought I'd be able to open the app to just view the menu and add in options before ordering. It's setup to make you go through the ordering process prior to seeing that. 3. I could not save a primary store location. I'm sure that has to be a feature of any retail app, but each time I opened it there was a request put in a zip code for store selection. more -
Mar 11, 2021 Normally I really like the app. But sometimes there will be days like today. No matter how many times I open the app and press the order button, it just keeps crashing and closing itself. I thought it was an issue with my phone, so I shut my phone off and restarted it. Same problem though. Not sure what to do about it. more -
Mar 28, 2021 Would rate 0 stars if possible since the app can't actually be utilized for anything. If I try to see the menu, I get an ever spinning red circle; if I try to place an order, ever spinning red circle. I can check my rewards points and that's about it since you can't utilize those through the app either. Save the space on your phone and save yourself frustration and headaches. Just go through the browser since that's the only way it works. more -
Feb 25, 2021 Unable to place orders, y'all have lost a large portion of my business due to this. Edit 2/25/21: y'all just updated this app and still can't get the order section to load. I would usually be going to your stores twice or more a week but I haven't been in months because I don't have time to wait in store and I can't order ahead. No one cares about searching for smoothies by ingredients. Guess y'all don't mind losing business. more -
Absolutely corrupt
Jan 4, 2021 I’ve been going to smoothie king for several months now since one opened up just a stone’s throw from us. Yesterday the girl at the counter was shocked when she found out that I hadn’t received any of my rewards points. She realized the other girls hadn’t showed me how to use the app when I came in, but then she went above and beyond what the others had done to show me how to take the receipts I had and go back in the app and manually enter the receipts to earn those points. We did that. Then today I receive and email that basically says “Sorry, we were unable to process your submission for the rewards points.” When dealing with an underhanded company, I’d expect it. I didn’t expect it here, but I’m going to assume that smoothie king had nothing to do with this. Instead it is whoever created the app. So, your corrupt or incompetent actions (has to be one or the other) just cost smoothie king quite a bit of business as I’ll now take our business (as well as my company’s business) down the street to your competitor’s establishment. Too bad the designers of this app don’t work as hard as that young lady at the counter yesterday. She was truly impressive, unlike your app’s capabilities. more -
Apr 24, 2021 Not my favorite. There's no way to cancel your order if you forget something and it's hard to find your recent orders, and there's no one way to pay in store instead of with the app. Skip the app and just go to the store and do it yourself. Save the time and headache. more -
Mar 22, 2021 Selected "Order Pick Up or Delivery Now" from the main menu and got a red circle spinning on a white screen that never finishes loading. Selected "Locations" from the main menu, entered my zip code, selected my local SK on the map screen, selected "Order" and got the same red circle spinning on a white screen that never finishes loading. Can't do the one thing I downloaded the app to do. Uninstalling and would rate zero stars if it were possible. more
No reviews available
No reviews available
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Pickup option great. Delivery option terrible.
Nov 25, 2020 I put an order in for delivery because I’m not feeling well and COVID has me feeling like a hypochondriac every time I sniffle. 10 min before my order was due to deliver, their delivery partner called me and it was clear the store had no details of my order because I had to give it to her over the phone all over again. Then she was out of ingredients which was extremely frustrating to find out 45 min later... Other restaurants and delivery apps seem perfectly able to say when an item is out? I thought this would be cool bc I could at least keep my points but it’s a hot mess, from now on I’ll just use this for pickup. more -
Snatch your Tummy Back !
May 14, 2020 I LOVE the Smoothie King app ! It remembers my last order and offers discounts. It easy to use and saves your card—which is excellent if you have resistance to healthy eating! Sometimes you need to hack yourself. I don’t have to take long to think about placing the order. The smoothies are delicious and within 1 week of replacing 1 meal with smoothie per day (40day Challenge), I noticed my mid section decrease, less bloating and stomach cramps, and I feel lighter and more energetic. This is my replacement for the bad fast food joints. Thanks Smoothie King! more -
Review
Apr 19, 2021 I love the staff at the Smoothie King I go to. They are friendly and professional. Although, the Corporate office of where they control rewards point for the loyalty program is a scam. I have asked for a live person to call me and explain why my points keep being taken away. I should be at Champion status by now, but they prevent this from happening. Do not worry, I am going to post my e-mails I have sent on the IG page. You may discredit me of what is rightfully mine, but I will not let you get us all. more -
Great but could improve
Nov 24, 2020 The app is great! Very convenient (saves recent orders, saves card so you can pay with the app or order ahead). Not super glitchy. Gets the job done consistently. Makes it somewhat easy to apply rewards. Easy to locate stores Suggested improvements: -Tipping AFTER receiving order (like the Starbucks app: I can’t tell you how many times I’ve tipped ahead and wished I hadn’t because my smoothie was poorly made or how many times I didn’t tip but wish I had because my smoothie was perfect and everyone was nice) -Calories with macronutrient information in app (carbs, protein, fat amounts of each smoothie) -caffeine content in app (not huge since it’s online but it’s difficult to access if I’m on the go and want to quickly choose a smoothie for my caffeine fix) more -
Mar 9, 2021 I love this place and the app! I just think the link is broken from the app order now buttons you must instead go online to order ahead or delivery orders. And since it's a pain for people in a rush maybe there may be an interest in perhaps making a home screen icon for the online site until you are able to order from the app once again! Thank you to the development team for all your countless hours of constant stress, worry, and panic over the mountains of coding & constant worried more -
Pat Booker location is # 1
Mar 4, 2020 This location has always provided great service and great smoothies. I can say that because I have consistently stopped here for the last few months. I’d like to mention an employee who has given great service and always has a smile on her face. I don’t know if I have her name spelled right but I’ll try Jewelia? Like my Moms name but her ‘a is spelled Julia. Thanks for always coming up with great suggestions and recommendations. Thanks again !!! John more -
JJC
Apr 20, 2021 I have enjoyed the app; getting the rewards and ordering online because I like to just hop in to get it!! The only problem I have is when I don’t order ahead I have to be scanned without app taking payment. It works sometimes and a lot of times not. The staff is also great, always pleasant and helpful. My favorite drink is the green tea tango with banana. It’s my lunch every day and it lasts for me until dinner 😋 more -
Great Store and Staff
Mar 30, 2021 The Smoothie King in Afton Village has become a very valuable part of our NW Cabarrus County community. Honestly, I look at the staff as if they are my family members because there is very little turnover and it seems like I have watched them all grow into some very respectful young adults. They are extremely friendly and welcoming. A smile comes on my face and theirs every time I enter the store. They know me by name and I know them. more
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Bugs
Oct 7, 2020 I really do love this app and use it weekly to order my smoothies but for some reason the past few times I’ve used the app it takes at least a full 45 seconds for each page to load (I timed it)... which is obviously frustrating when all I want is to order a smoothie and go about my day. Other than the long loading process I love it. Quick & easy. Also I’ve tried the app on and off WiFi and in different parts of town... still had the same issue with the app. more
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Missing a couple of items
Aug 30, 2020 Overall the app is great and easy to use, but it’s missing a few things which would make it excellent. The app needs a search function to be able to easily find a smoothie that’s on the menu, instead of having to scroll through all the options. Secondly, it would be great to see how many points you are getting with each transaction in the app. It’s nice to be able to put an exact number on that. Also, the app has lately been telling me that the location closest to me is closed when I am trying to place an order. This only happens on Sunday, and I am trying to order around lunch time, well before closing time. The employees at the store have no idea what is causing this. more -
Fix transaction histories
Mar 2, 2021 The app is constantly improving but the transaction histories are frustrating because they only show [basically] the total amount and if you applied reward credits but they’re not itemized - it’s one of those things where it doesn’t seem thought through because I can’t imagine a reason that would involve providing a receipt-like feature that doesn’t tell me what was purchased - the two most common reasons you may use this is to verify what you purchase was rang up right or if you had a drink you really liked but couldn’t remember what it was and not providing an itemized transaction record doesn’t help in either scenario so it becomes a question of what’s it really for? more -
Mar 20, 2021 Not as good now as it used to be. Usually I was able to save smoothies on the app which would make it easier to order. Sometimes I cant even get the reward points because my receipt doesn't have the QR code which is probably my fault for not asking about it. more -
Only ONE improvement in my opinion.
Apr 25, 2020 The app doesn’t have a place for comments. I always order the strawberry peanut power plus. It contains dates and if it is not blended really well they are still whole in the cup. I currently have braces and when the dates are not blended up the pain when they got my teeth is not fun. So, when I order online I have to call to ask them to double blend my smoothie. It would just be easier if I could make a come when I’m ordering my smoothie instead of calling everyday. more
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Mar 6, 2021 At first I wasn't able to place my order like so many of you stated because of network error messages popping up but I continued to click the x to close the box and I kept on placing my order as though it was just a pop up. I was able to get to the payment and then I got another error message but I kept on going until I got to the confirmation page. I got a confirmation number and pickup time receipt. I'll update you all if it is ready to pick-up when I get to the store, wish me luck. more -
Apr 12, 2021 1. I use a refillable gift card to make purchases at the store, but was unable to add it to the app as a payment card. 2. I thought I'd be able to open the app to just view the menu and add in options before ordering. It's setup to make you go through the ordering process prior to seeing that. 3. I could not save a primary store location. I'm sure that has to be a feature of any retail app, but each time I opened it there was a request put in a zip code for store selection. more -
Mar 11, 2021 Normally I really like the app. But sometimes there will be days like today. No matter how many times I open the app and press the order button, it just keeps crashing and closing itself. I thought it was an issue with my phone, so I shut my phone off and restarted it. Same problem though. Not sure what to do about it. more -
Apr 24, 2021 Not my favorite. There's no way to cancel your order if you forget something and it's hard to find your recent orders, and there's no one way to pay in store instead of with the app. Skip the app and just go to the store and do it yourself. Save the time and headache. more -
Feb 24, 2021 When the app works, it works great and the delivery is on time, if not early. Unfortunately, a majority of the time when I want to use the app, it will not load the order menu and just be stuck 'loading' it constantly, even if left alone for an hour. This is an issue that needs to be fixed so the app can be used properly. more -
Unable to add receipts or sub ingredients
Apr 16, 2021 Used to be able to add purchases from receipts that didn’t scan app. I went thru a drive thru and spent over $40 on smoothies in one trip and the cashier said she couldn’t scan for my points thru drive thru but I can add the receipt to my profile and get points. Unfortunately this is not true. Adding purchase after the fact to get the points no longer exist. Think I will check out Tropical Smoothie and see if they have better app/program. In regards to subbing ingredients, it will be a great benefit to be able to sub or remove certain ingredients for people with food allergies. more -
Mar 27, 2021 Was there a recent update that is causing the "Order pick up delivery" button to crash when you press it? I have force stopped, clear cache, reinstalled etc and reopened the app and it still crashes when I try to order. I notice others are having a similar issue. :/ The app use to be good, what happened? more -
Mobile App Pickup
Oct 4, 2020 One employee said to select Curbside Delivery, one employee brought it to me with no problem, and currently I see a sign through the window that says Online Order pickup with my order. To add, there are two signs that has Curbside Pickup Only, which means which of the aforementioned options? It is very likely that someone could steal my paid for item. Lastly, it states on the app to call when you have arrived, which doesn’t mean anything because apparently they don’t want to bring it out. I would rather they just say you have to come in then to “figure out” the next step. more
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Mar 5, 2021 Level Up is the worst!!! I've had nothing but issues from the app. It rarely works on the first try, and I often have to call the store ahead of time to place the order. I've tried calling app support numerous times for a resolution. I've spent 20 minutes on the phone several times and sent screenshot after screenshot to only be credited a total of about $10 "for the inconvenience." Do better. more -
The worst app I have ever encountered
Oct 19, 2020 I have never been so frustrated with an app that I spent the time to actually give it a negative review but this one has earned it. For weeks each time I go to order through the app loading takes so long on the screens to load my location, menu, review my order that I will sit there for minutes and eventually the app will just crash or I have to hard close it over and over to get these loading screens to eventually work on my very fast connection. Today I spent over 20 minutes trying to get an order to go through and never could after attempting to hard close the app and even restart my phone many times. Eventually tried to redownload the app entirely and even though got back into my account just fine suddenly I lost my reward for my free 20oz smoothie. I enjoy smoothie king but the app has been so consistently terrible for such a long time I don’t know that I will continue business. more -
Mar 28, 2021 Would rate 0 stars if possible since the app can't actually be utilized for anything. If I try to see the menu, I get an ever spinning red circle; if I try to place an order, ever spinning red circle. I can check my rewards points and that's about it since you can't utilize those through the app either. Save the space on your phone and save yourself frustration and headaches. Just go through the browser since that's the only way it works. more -
Feb 25, 2021 Unable to place orders, y'all have lost a large portion of my business due to this. Edit 2/25/21: y'all just updated this app and still can't get the order section to load. I would usually be going to your stores twice or more a week but I haven't been in months because I don't have time to wait in store and I can't order ahead. No one cares about searching for smoothies by ingredients. Guess y'all don't mind losing business. more -
Absolutely corrupt
Jan 4, 2021 I’ve been going to smoothie king for several months now since one opened up just a stone’s throw from us. Yesterday the girl at the counter was shocked when she found out that I hadn’t received any of my rewards points. She realized the other girls hadn’t showed me how to use the app when I came in, but then she went above and beyond what the others had done to show me how to take the receipts I had and go back in the app and manually enter the receipts to earn those points. We did that. Then today I receive and email that basically says “Sorry, we were unable to process your submission for the rewards points.” When dealing with an underhanded company, I’d expect it. I didn’t expect it here, but I’m going to assume that smoothie king had nothing to do with this. Instead it is whoever created the app. So, your corrupt or incompetent actions (has to be one or the other) just cost smoothie king quite a bit of business as I’ll now take our business (as well as my company’s business) down the street to your competitor’s establishment. Too bad the designers of this app don’t work as hard as that young lady at the counter yesterday. She was truly impressive, unlike your app’s capabilities. more -
Mar 22, 2021 Selected "Order Pick Up or Delivery Now" from the main menu and got a red circle spinning on a white screen that never finishes loading. Selected "Locations" from the main menu, entered my zip code, selected my local SK on the map screen, selected "Order" and got the same red circle spinning on a white screen that never finishes loading. Can't do the one thing I downloaded the app to do. Uninstalling and would rate zero stars if it were possible. more -
Messy. Messy.
May 3, 2021 Man I really love going to Smoothie King. Huge servings and everything I need being for options. But this app? A tragedy. The rewards? Never seen em. The website says I’ve spent over $60-70 in the last month or so but the app says they’re excited for my first purchase?! Not that I care that much about rewards but considering I only like to get 40 oz drinks it’d be nice to actually accumulate some anyways - since it is promoted. I don’t even know how this can be fixed. The app itself freezes any time I try order on it so I can’t even test it I’ll get purchases counted via the app. So overall it is trash and I’m going to test out Tropical Smoothie app to see if it’s better. They don’t offer as large of options I prefer but false advertising ain’t cool. more -
Mar 12, 2021 Without fail, this app gets stuck on the loading screen at least twice a month. I usually order ahead using the app on Friday and times like right now where I click order now and I'm all seeing is a loading circle for 5 minutes are extremely frustrating. The order functionality on the website is also trash because everytime my order gets refunded and never goes through. Also new locations have yet to be added to the website. more -
May 2, 2021 "Something Went Wrong"! This error always pops up when I try to order for delivery. It's ironic how this error exist during the Free Delivery promotion. Very frustrating! -
Mar 2, 2021 Used to be great, but the most recent update won't allow me to order anymore. I can search and do anything else on the app, but when I click to place an order, it closes the app. Wish I could just uninstall the update because it was perfect before. more
What’s Groovy
The app says that if you order through the app you get points. The points are automatically used and you don’t get to choose when to use them. On top of that, the points are used on coupons that you can never use. The life span of that coupon as soon as you unlock is the literal time you unlock it. Let’s say you order at 3:27 pm through the app, if you have enough points it “gives” you a 2$ off your next order which expires 3:27pm that exact same day. Don’t expect to use their reward system except if you want them to spam your email with promotions even if you have achieved their “Champion” status. All it’s good for is it’s main purpose of ordering ahead.
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What’s Subpar
Even though I had my desired location saved in my phone, the app automatically ordered my smoothies from another location. Once the order went thru, I immediately noticed the location was wrong. I called, and they canceled my order from there end and didn't make the shakes, but they said they could not refund me, and I was the third customer it happened to today. They said I would need to call corporate, or notify the app to get refunded. Please contact me as soon as possible.
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Release Notes
4.5.2
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Smoothie King Healthy Rewards
