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4.6
40.4K+ Ratings
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This app was great when I first got it over a year ago when signing up w/Go Daddy. It used to be able to effectively make and receive calls...now it FAILS!!! This app fails to do this correctly. Most of the time, when I receive a call from a potential customer, I just go ahead and tell them I'll call them back from my cell phone number they get frustrated and hang up or the app just drops their call. Guys you have 1M+ customers please develope this app a little more I'm sure you can afford it
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Recently stopped downloading and sending notifications automatically. Until I read the latest reviews I thought it was something I did, and have been looking in my phone settings to find the fix. I have been using this app for my business for almost two years without issue, but now, despite settings, cannot get messages unless I refresh app. NOT GOOD!! Is it an update glitch, or new feature?? Whatever it is, please fix!
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Used to work perfect. Now the app glitches and I cannot see call log. It deleted our vm. It tells me my personal, # its connected to isn't correct. I've spent all day today trying to see the call log to respond to clients. All my home button does is show a circle with it loading. Help line is no help. Was on phone for almost 45 minutes and rep had nothing to say other than a ticket was expedited
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After over 6 months, texting still poor
Texting is by far the worst feature of this application. Texts fail to send often enough where it is frustrating. I have written about this before with GoDaddy emailed support. However this review is how texts are received on the other end. After sending a longer text, about 6 paragraphs long with spaces between paragraphs (sent to more than one person), people on the receiving end told me that my texts are confusing and out of order. So that is confusing, I only sent one text. After getting a screen shoot from a receiver the text what is noticed it that each paragraph gets sent as a different text through SmartLine and get a label at the bringing of the text saying ‘2/6’ or ‘1/6’. So not only does the text not get received as one text but in multiple texts, they get received out of order. This never happens through messengers on phones. I am a Landlord and most communication with tenants are through texts, this SmartLine system is currently not a quality system when it comes to texting. And if your company runs heavy in the texting department SmartLine falls well short and is going to cause more frustration than help, just buy used smartphone on a normal phone carrier. This is just one of more than a few issues I have with SmartLine. -
What a nightmare
I very recently bought this to use as a business line on my personal phone. The texting feature works great - shows business colleagues and clients my new business number . But as soon as I started using the app to make calls, it changes my business phone number to a COMPLETELY DIFFERENT number! Different City and State than my personal or business phone number. And the worst part is - the number it shows on people’s caller ID’s is one that’s blacklisted on the web for being a scammer phone number. This is so horrible! I now have business cards with my new number. And I can’t even return calls to my clients without a DIFFERENT NUMBER showing up - a junk solicitors phone number FROM A DIFFERENT STATE showing up on their caller ID?!. Spent over an hour on the phone with tech support, they can’t figure it out? Now I am waiting to see if someone else can fix the problem. They told me to give them 72 hours. I will update this post if the problem gets fixed. I NEED it to get fixed. This is a big and costly glitch. NOTE:::: This app is through ITunes which apparently isn’t affiliated with Godaddy directly. Which could be a problem for people. Esp when something goes wrong and Godaddy can’t even help you- they’re left emailing iTunes support. Just keep that in mind. Also, you cannot link this to your regular Godaddy billing. Very inconvenient.
No reviews available
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This app was great when I first got it over a year ago when signing up w/Go Daddy. It used to be able to effectively make and receive calls...now it FAILS!!! This app fails to do this correctly. Most of the time, when I receive a call from a potential customer, I just go ahead and tell them I'll call them back from my cell phone number they get frustrated and hang up or the app just drops their call. Guys you have 1M+ customers please develope this app a little more I'm sure you can afford it
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After over 6 months, texting still poor
Texting is by far the worst feature of this application. Texts fail to send often enough where it is frustrating. I have written about this before with GoDaddy emailed support. However this review is how texts are received on the other end. After sending a longer text, about 6 paragraphs long with spaces between paragraphs (sent to more than one person), people on the receiving end told me that my texts are confusing and out of order. So that is confusing, I only sent one text. After getting a screen shoot from a receiver the text what is noticed it that each paragraph gets sent as a different text through SmartLine and get a label at the bringing of the text saying ‘2/6’ or ‘1/6’. So not only does the text not get received as one text but in multiple texts, they get received out of order. This never happens through messengers on phones. I am a Landlord and most communication with tenants are through texts, this SmartLine system is currently not a quality system when it comes to texting. And if your company runs heavy in the texting department SmartLine falls well short and is going to cause more frustration than help, just buy used smartphone on a normal phone carrier. This is just one of more than a few issues I have with SmartLine. -
It doesn't send all of your text messages. They are left on "sending". It picks and chooses which messages goes through or not. It's like that with every single client I text. It's very annoying!
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I love the fact I could have a second number on the same cell phone but ever since I changed my plan to the yearly rate my service has gone down. I can no longer get incoming calls. I am only able to make outbound calls and text messages fail to send sometimes. I've tried to call but the customer service line takes hours to get to someone so I always end up hanging up.
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I use this for my business line. I love that I can send & receive text msgs. The other app I had didn't have that feature. The cons I have are - it doesn't alert me that I have a voicemail or text msg. I don't check my voicemail regularly, so it would be nice to get a notification that I have a voicemail or text msg!! When I do check my v/m, there are multiple msgs 3-4 days prior. This needs to be fixed!! Especially since I'm paying for this app every month!!
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Recently stopped downloading and sending notifications automatically. Until I read the latest reviews I thought it was something I did, and have been looking in my phone settings to find the fix. I have been using this app for my business for almost two years without issue, but now, despite settings, cannot get messages unless I refresh app. NOT GOOD!! Is it an update glitch, or new feature?? Whatever it is, please fix!
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Used to work perfect. Now the app glitches and I cannot see call log. It deleted our vm. It tells me my personal, # its connected to isn't correct. I've spent all day today trying to see the call log to respond to clients. All my home button does is show a circle with it loading. Help line is no help. Was on phone for almost 45 minutes and rep had nothing to say other than a ticket was expedited
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What a nightmare
I very recently bought this to use as a business line on my personal phone. The texting feature works great - shows business colleagues and clients my new business number . But as soon as I started using the app to make calls, it changes my business phone number to a COMPLETELY DIFFERENT number! Different City and State than my personal or business phone number. And the worst part is - the number it shows on people’s caller ID’s is one that’s blacklisted on the web for being a scammer phone number. This is so horrible! I now have business cards with my new number. And I can’t even return calls to my clients without a DIFFERENT NUMBER showing up - a junk solicitors phone number FROM A DIFFERENT STATE showing up on their caller ID?!. Spent over an hour on the phone with tech support, they can’t figure it out? Now I am waiting to see if someone else can fix the problem. They told me to give them 72 hours. I will update this post if the problem gets fixed. I NEED it to get fixed. This is a big and costly glitch. NOTE:::: This app is through ITunes which apparently isn’t affiliated with Godaddy directly. Which could be a problem for people. Esp when something goes wrong and Godaddy can’t even help you- they’re left emailing iTunes support. Just keep that in mind. Also, you cannot link this to your regular Godaddy billing. Very inconvenient. -
It allows me to use my personal phone as a business phone. Missing some critical pieces...can't send videos via text, am not able to see, send nor receive messages online, does not allow for a text signature line. Also not able send group messaging. I have had many issues with the texts being stuck in a perpetual "sending" mode, leaving my clients feeling like theyre not receiving responses. Ive called customer service about this at least 4 times. At this point I was not recommend.
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Version 4.20.0 does not work at all!
After reinstalling twice I still continue to get the same error message, “Error, no cellular connection. Please make sure you are in an area with coverage.” I have checked. Cellular works for all other apps, my actual cellular connection is great. Cellular is turned on for the SmartLine app in settings. Wifi has been tinted on and off, off and on, I’ve tried it each and every single possible way I could think of and still no outgoing calls work. Incoming calls work though, as does text messaging. But outgoing is a bust. This app is useless as it now stands, and I’ve just gone past my 7 day free trial period so I also had to pay GoDaddy $10 for an app that doesn’t work. I tried calling for support to no avail. Customer rep was nice but just as clueless as I now am, and when our call got disconnected after troubleshooting for 20 minutes, and then being put on hold while my rep went to try and find a resolution, I received no call back. So app gets 1 Star and support gets 1 Star. I pray that the reason my app is not working is that I’m simply doing something wrong but after troubleshooting by myself and with tech support for a while, I fear that this app is a buggy waste of money. Maybe 4.20.1 will fix it? Maybe 4.21.0? Can I wait that long to not be able to make calls though? Probably not.
Release Notes
4.34.3
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