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SmartLine Second Phone Number

SmartLine Second Phone Number

GoDaddy Operating Company, LLC

2nd phone number for business

4.6 Ratings 45K+ Reviews 1M+ Downloads

Ratings & Reviews

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  • img Community
    Keep your expenses low to run a successful small business. Get a second number on your phone to answer over 100 business calls daily, wherever you go. It eliminates the need to hire someone to attend to your customer service needs.
    img by Paulo
    2 years ago
  • img Expert The Best Apps for a Second Business Phone Number

    The Best Apps for a Second Business Phone Number

    We tested second phone apps for business owners and professionals who need a second phone number. Apps offer different perks and have different setbacks. Here is what we found.

  • Awful Customer Support Aug 8, 2020

    By SootedPear
    The SmartLine app functioned well, but the SmartLine service did not have all of the features we needed so we decided to switch to Grasshopper. We ported our number to the new service, then once this was done we cancelled our SmartLine account. Unfortunately there was some technical issue at GoDaddy (the parent service) and our account stayed active even after we cancelled it. I have spent a week trying to get GoDaddy to resolve the issue because our business line is INACCESSIBLE, so far to no avail. It seems no one knows what’s happening and for some inconceivable reason customers are not allowed to speak directly with the SmartLine tech support reps. We have to communicate ONLY with GoDaddy’s tier one support. This is an awful experience and I do not recommend them!
  • Good but needs work Sep 1, 2018

    By seahawk gang
    The app works good but could be better. There are a lot of bugs that could still be fixed. First I’ll start with calls are very delayed. By the time the call gets forwarded it’s about 2 rings before it’s a missed call. 2nd this one bugs me the most. Recent calls, texts or voicemails disappear or will not show up on recent call screen. I use this line for my business and When I’m working I don’t hear my phone so when I check it my phone will say I’ve had 2 missed calls and a voicemail but when I go into the app they are not there. Now if I open it thru my notifications screen on my iPhone it will sometimes take me there. Next when I click on some of my customers text threads a different customer thread will show and I have to close the app and reopen it for it to work right again. As of this very moment my app shows 10 notifications but I can NOT view them. They are missed calls, voicemails or texts that I cannot see. I also notice that a lot of times I have missed calls or voicemails and my phone never even rang. And my final issue is voicemails should ALL go into a separate folder. It’s shouldn’t be in the call thread because after a call or text from that number it makes it hard to find your voicemails so that is something the developers should change. Other then these issues the app and idea is great. Hopefully they get these bugs fixed soon and this will become a very good app.
  • Oct 21, 2021

    By Dallas Lindsey
    Often times the texts are not sent or received. This is a MAJOR PROBLEM AS A BUSINESS LINE. The upside is the CUSTOMER SERVICE IS AWESOME!
  • Oct 21, 2021

    By Michael Jackson
    Smart line is great but sometimes it fails to send my text messages to customers
  • Oct 20, 2021

    By C Walker
    It needs to compatable with my VPN!!!
  • UPDATED REVIEW: it WAS Amazing BUT SEEMED TO CHANGE Jul 5, 2019

    By Cherisse from Maui
    Below is my first update. But since a few days ago I could no longer text and recover text. My clients were calling me saying that when they text me it was telling them that I My Number was a “land line” 😭. It was horrible and scary. When I first got the app it was very clear that it was a SmartLine call and I loved it, more recently I miss phone calls, doesn’t ring or I didn’t know it was a a SmartLine call at time. I ended up porting my number out to a prepaid phone and I’m back to 2 phones again! I’m very thankful that go daddy allows us to port in and out phone numbers that’s. Plus! So that’s where my 3 star ⭐️ rating is at, it was a 5 star rating when I first got the app. ——————- I’ve used other apps like this. But this one is by far the best I’ve used. I like the fact that it stores phone calls, text and voicemail in one place. I also like that you can set do not disturb and business hours and that you know when it’s a call from SmartLine. Other apps I used it just rings as a regular call so I didn’t know if it was personal or business. Easy to use and understand!
  • Handy device but needs improvement Sep 23, 2018

    By m_monster
    I have an iPhone 7 and the SmartLine ap worked great up to a point. All of a sudden it would show I have a message or call by marking the ap icon with a number. After I viewed the messages the number would not go away. I would have to delete all my calls to get the number off the ap icon. I uninstalled the ap restarted my phone installed the ap and it made no difference. Then it wouldn’t show any of my incoming calls. It would spin and spin as if it was downloading them. Finally I let it spin and about 20 minutes later it showed my calls and all my issues have gone away thus far. When it works I like it. My only other “wish” for this app would be if you could have multiple voice mail messages. Like one for when your busy and can’t answer the phone and one for when your business is closed, you could turn them on and off as your work schedule reflected.
  • Life saver Aug 25, 2020

    By Ruth-C H
    I love this app for so many reasons. The G**gle voice app didn’t work for me because I had no idea whether someone was calling my personal line or the business line without having to pick up. With this app, it shows the logo so I know exactly when someone is calling the business line. I use it as a call forwarding number for my office line since I’m working from home now. Also, I like the ease of the app. The way it documents and groups calls, texts and voicemails from the same number together is awesome. After being disappointed with the Voice app, I was about to just buy another phone and this saved me the money and the hassle. Definitely worth the money.
  • Awful Customer Support Aug 8, 2020

    By SootedPear
    The SmartLine app functioned well, but the SmartLine service did not have all of the features we needed so we decided to switch to Grasshopper. We ported our number to the new service, then once this was done we cancelled our SmartLine account. Unfortunately there was some technical issue at GoDaddy (the parent service) and our account stayed active even after we cancelled it. I have spent a week trying to get GoDaddy to resolve the issue because our business line is INACCESSIBLE, so far to no avail. It seems no one knows what’s happening and for some inconceivable reason customers are not allowed to speak directly with the SmartLine tech support reps. We have to communicate ONLY with GoDaddy’s tier one support. This is an awful experience and I do not recommend them!
  • Good but needs work Sep 1, 2018

    By seahawk gang
    The app works good but could be better. There are a lot of bugs that could still be fixed. First I’ll start with calls are very delayed. By the time the call gets forwarded it’s about 2 rings before it’s a missed call. 2nd this one bugs me the most. Recent calls, texts or voicemails disappear or will not show up on recent call screen. I use this line for my business and When I’m working I don’t hear my phone so when I check it my phone will say I’ve had 2 missed calls and a voicemail but when I go into the app they are not there. Now if I open it thru my notifications screen on my iPhone it will sometimes take me there. Next when I click on some of my customers text threads a different customer thread will show and I have to close the app and reopen it for it to work right again. As of this very moment my app shows 10 notifications but I can NOT view them. They are missed calls, voicemails or texts that I cannot see. I also notice that a lot of times I have missed calls or voicemails and my phone never even rang. And my final issue is voicemails should ALL go into a separate folder. It’s shouldn’t be in the call thread because after a call or text from that number it makes it hard to find your voicemails so that is something the developers should change. Other then these issues the app and idea is great. Hopefully they get these bugs fixed soon and this will become a very good app.
  • Oct 21, 2021

    By Dallas Lindsey
    Often times the texts are not sent or received. This is a MAJOR PROBLEM AS A BUSINESS LINE. The upside is the CUSTOMER SERVICE IS AWESOME!
  • Oct 21, 2021

    By Michael Jackson
    Smart line is great but sometimes it fails to send my text messages to customers
  • Oct 20, 2021

    By C Walker
    It needs to compatable with my VPN!!!
  • UPDATED REVIEW: it WAS Amazing BUT SEEMED TO CHANGE Jul 5, 2019

    By Cherisse from Maui
    Below is my first update. But since a few days ago I could no longer text and recover text. My clients were calling me saying that when they text me it was telling them that I My Number was a “land line” 😭. It was horrible and scary. When I first got the app it was very clear that it was a SmartLine call and I loved it, more recently I miss phone calls, doesn’t ring or I didn’t know it was a a SmartLine call at time. I ended up porting my number out to a prepaid phone and I’m back to 2 phones again! I’m very thankful that go daddy allows us to port in and out phone numbers that’s. Plus! So that’s where my 3 star ⭐️ rating is at, it was a 5 star rating when I first got the app. ——————- I’ve used other apps like this. But this one is by far the best I’ve used. I like the fact that it stores phone calls, text and voicemail in one place. I also like that you can set do not disturb and business hours and that you know when it’s a call from SmartLine. Other apps I used it just rings as a regular call so I didn’t know if it was personal or business. Easy to use and understand!
  • Handy device but needs improvement Sep 23, 2018

    By m_monster
    I have an iPhone 7 and the SmartLine ap worked great up to a point. All of a sudden it would show I have a message or call by marking the ap icon with a number. After I viewed the messages the number would not go away. I would have to delete all my calls to get the number off the ap icon. I uninstalled the ap restarted my phone installed the ap and it made no difference. Then it wouldn’t show any of my incoming calls. It would spin and spin as if it was downloading them. Finally I let it spin and about 20 minutes later it showed my calls and all my issues have gone away thus far. When it works I like it. My only other “wish” for this app would be if you could have multiple voice mail messages. Like one for when your busy and can’t answer the phone and one for when your business is closed, you could turn them on and off as your work schedule reflected.
  • Life saver Aug 25, 2020

    By Ruth-C H
    I love this app for so many reasons. The G**gle voice app didn’t work for me because I had no idea whether someone was calling my personal line or the business line without having to pick up. With this app, it shows the logo so I know exactly when someone is calling the business line. I use it as a call forwarding number for my office line since I’m working from home now. Also, I like the ease of the app. The way it documents and groups calls, texts and voicemails from the same number together is awesome. After being disappointed with the Voice app, I was about to just buy another phone and this saved me the money and the hassle. Definitely worth the money.
  • We could love this App but it has issues! Sep 15, 2018

    By Kirbayy
    We could love this App but we can’t resolve major issues even after talking with Customer support and trying options listed under Trouble Shooting. If my phone is active meaning I am looking at it, the App works fine... the phone rings when calls come in and if I don’t answer it then it goes to my Smartline voicemail as expected. However, if my Iphone is at rest and I don’t mean do not disturb, I mean I’m just not looking at it and the screen is not active... then the calls do not ring and it always goes into my personal mailbox not my SmartLine mailbox. I have reinstalled this app four times and tried all suggestions given from customer support. So if this isn’t resolved it defeats the purpose of the app for my company’s use. How could this not be throughly tested before GoDaddy started selling the app? 🤨
  • Aug 5, 2021

    By Hannah Humble
    Decent app. Although I wish I could clean up my call log a bit. I have a ton of spam calls (even with spam filter turned on) and I would like to delete them from the call list because it's very cluttered looking. Also it doesn't show you the number that is calling you, it just says "Business call" when it's ringing.
  • After over 6 months, texting still poor Apr 25, 2020

    By Corrado620
    Texting is by far the worst feature of this application. Texts fail to send often enough where it is frustrating. I have written about this before with GoDaddy emailed support. However this review is how texts are received on the other end. After sending a longer text, about 6 paragraphs long with spaces between paragraphs (sent to more than one person), people on the receiving end told me that my texts are confusing and out of order. So that is confusing, I only sent one text. After getting a screen shoot from a receiver the text what is noticed it that each paragraph gets sent as a different text through SmartLine and get a label at the bringing of the text saying ‘2/6’ or ‘1/6’. So not only does the text not get received as one text but in multiple texts, they get received out of order. This never happens through messengers on phones. I am a Landlord and most communication with tenants are through texts, this SmartLine system is currently not a quality system when it comes to texting. And if your company runs heavy in the texting department SmartLine falls well short and is going to cause more frustration than help, just buy used smartphone on a normal phone carrier. This is just one of more than a few issues I have with SmartLine.
  • What a nightmare May 19, 2019

    By Princesskain
    I very recently bought this to use as a business line on my personal phone. The texting feature works great - shows business colleagues and clients my new business number . But as soon as I started using the app to make calls, it changes my business phone number to a COMPLETELY DIFFERENT number! Different City and State than my personal or business phone number. And the worst part is - the number it shows on people’s caller ID’s is one that’s blacklisted on the web for being a scammer phone number. This is so horrible! I now have business cards with my new number. And I can’t even return calls to my clients without a DIFFERENT NUMBER showing up - a junk solicitors phone number FROM A DIFFERENT STATE showing up on their caller ID?!. Spent over an hour on the phone with tech support, they can’t figure it out? Now I am waiting to see if someone else can fix the problem. They told me to give them 72 hours. I will update this post if the problem gets fixed. I NEED it to get fixed. This is a big and costly glitch. NOTE:::: This app is through ITunes which apparently isn’t affiliated with Godaddy directly. Which could be a problem for people. Esp when something goes wrong and Godaddy can’t even help you- they’re left emailing iTunes support. Just keep that in mind. Also, you cannot link this to your regular Godaddy billing. Very inconvenient.
  • Version 4.20.0 does not work at all! Apr 24, 2019

    By jmeltzer
    After reinstalling twice I still continue to get the same error message, “Error, no cellular connection. Please make sure you are in an area with coverage.” I have checked. Cellular works for all other apps, my actual cellular connection is great. Cellular is turned on for the SmartLine app in settings. Wifi has been tinted on and off, off and on, I’ve tried it each and every single possible way I could think of and still no outgoing calls work. Incoming calls work though, as does text messaging. But outgoing is a bust. This app is useless as it now stands, and I’ve just gone past my 7 day free trial period so I also had to pay GoDaddy $10 for an app that doesn’t work. I tried calling for support to no avail. Customer rep was nice but just as clueless as I now am, and when our call got disconnected after troubleshooting for 20 minutes, and then being put on hold while my rep went to try and find a resolution, I received no call back. So app gets 1 Star and support gets 1 Star. I pray that the reason my app is not working is that I’m simply doing something wrong but after troubleshooting by myself and with tech support for a while, I fear that this app is a buggy waste of money. Maybe 4.20.1 will fix it? Maybe 4.21.0? Can I wait that long to not be able to make calls though? Probably not.
  • Oct 13, 2021

    By K T
    UPDATE-I would give this a 0 if it were an option. Now all the texts sent to an AT&T phone are blocked. Using this product has HURT my business. Messages often stuck for days in"send" leaving my customers wondering why I don't respond.. Cant send videos via text, am not able to see, send nor receive messages online, does not allow for a text signature line. Also not able send group messaging.
  • Jul 7, 2021

    By Lyquid Agency
    Don't even waste your time. I've had this service for about 3 years now. It's been decent overall, not great, but okay-ish for a single user. For the last month or so texts don't send, calls don't come in, can't make calls because the network is constantly down, texts that are sent to me are always duplicated, etc. This is pathetic. You're GoDaddy... How about stop buying up WordPress properties and put money towards your actual service for once. Anyways - a strong wave goodbye to this dying company.
  • Aug 25, 2021

    By ainéjohnna •
    It's a decent app for your second phone number, however when you want to cancel your subscription there's so many ways to do so... So much so that the way you chose will most likely be the wrong one and you'll get charged still... There should be a clear cut way to cancel through the app, not having it hidden in various google articles. Very confusing and definitely not resubscribing.
  • Oct 19, 2021

    By Jessica Thompson
    Unreliable. DO NOT USE. So often my customer's texts would get to me late, or I wouldn't be able to place calls. Or my calls would go straight to voicemail. It has been such a headache and NOT a good choice if you're a business owner.
  • I’m losing business Jan 30, 2019

    By Thelove21685
    I’ve had this app for about four months now and besides all the incoming call for the wrong person/number and robot calls, I’ve lost so much business due to the many features missing from this app. There’s so badge notifications to even let me know that I even have a text message waiting for me, there’s absolutely no way for me to set a distinctive sound for my messages or a way to raise the volume. My clients count on me to respond to their text messages in a timely and professional fashion, I just checked the app and I’ve already missed 4 new clients from yesterday, I shouldn’t have to check this app every five minutes out of fear that I’ve missed a clients message. The voicemail greeting feature on this app is a joke, I recorded a greeting but it never saved and it won’t save. What’s the point of having that feature if it won’t save the recording?? I have had it with this app!! If there are no changes made soon I’ll have to take my business somewhere else.
  • Sep 27, 2021

    By Jill Schrupp
    Doesn't work half the time. I've uninstalled and reisntalled countless times and at least once a week either the calls don't come in or I can't dial out. Not good when it's being used for business.
  • Monthly Outages Oct 7, 2021

    By icemanasota
    This is really tough to write because for about a year and a half, this has been an absolutely awesome value add to my business. It did what it was supposed to: incoming/outgoing texts and phone calls. Voicemail, business hours, really smooth interface. It was great!cit occasionally had glitches and outages when the service wouldn’t work, but they seemed to overcome those issues within 24 hours. Fast forward to 2021 and the problems arose. Mainly outages. We’re talking 2/3 outages a month where you either can’t make incoming/outgoing calls or texts! Like, long outages too! It’s really bad, and has negatively impacted business operations. I’m pay to use this app, and then lose revenue because your business customers can’t reach you? No thanks. Switching to e-sim in iPhone and calling it a day. So unfortunate too because I can’t transport my number. Yet, it’s worth it to not have to deal with the repeated and prolonged service outages. UPDATE: still horrible
  • img Community
    Keep your expenses low to run a successful small business. Get a second number on your phone to answer over 100 business calls daily, wherever you go. It eliminates the need to hire someone to attend to your customer service needs.
    img by Paulo
    2 years ago
  • img Expert The Best Apps for a Second Business Phone Number

    The Best Apps for a Second Business Phone Number

    We tested second phone apps for business owners and professionals who need a second phone number. Apps offer different perks and have different setbacks. Here is what we found.

  • Awful Customer Support Aug 8, 2020

    By SootedPear
    The SmartLine app functioned well, but the SmartLine service did not have all of the features we needed so we decided to switch to Grasshopper. We ported our number to the new service, then once this was done we cancelled our SmartLine account. Unfortunately there was some technical issue at GoDaddy (the parent service) and our account stayed active even after we cancelled it. I have spent a week trying to get GoDaddy to resolve the issue because our business line is INACCESSIBLE, so far to no avail. It seems no one knows what’s happening and for some inconceivable reason customers are not allowed to speak directly with the SmartLine tech support reps. We have to communicate ONLY with GoDaddy’s tier one support. This is an awful experience and I do not recommend them!
  • Oct 21, 2021

    By Michael Jackson
    Smart line is great but sometimes it fails to send my text messages to customers
  • Life saver Aug 25, 2020

    By Ruth-C H
    I love this app for so many reasons. The G**gle voice app didn’t work for me because I had no idea whether someone was calling my personal line or the business line without having to pick up. With this app, it shows the logo so I know exactly when someone is calling the business line. I use it as a call forwarding number for my office line since I’m working from home now. Also, I like the ease of the app. The way it documents and groups calls, texts and voicemails from the same number together is awesome. After being disappointed with the Voice app, I was about to just buy another phone and this saved me the money and the hassle. Definitely worth the money.
  • Not all I hoped for but definitely needed... May 6, 2020

    By RaeShantael
    I needed a separate line for my business that would show as a business line when it rings and this service is perfect for that. However, the text messaging feature is not working great even after the update. It will fail to send messages, sometimes it will just freeze 🥶 and close out. Sometimes I can’t even dial out. I also wish there was a computer app like messenger or Google voice where I can text and receive texts while I’m at my computer. But anyway, If the text issue and dial out issue was working it would be rated higher but I really need these features to work properly.
  • Its great but need better notifications Mar 22, 2019

    By Jorchual
    The concept is great and it’s simple to use. The only and big problem I see is the notifications. I don’t get any notifications when I get a text to it or when somebody is calling it doesn’t show me the number. It just says smart line. As well as everytime someone calls it wont let the call go through completely, the call stops and I have to call back the client. I wish there was a way that 2 people can use the same number, in case I have an assistant helping to deal with the company. So a second phone with the same number would be awesome
  • Oct 21, 2021

    By Dallas Lindsey
    Often times the texts are not sent or received. This is a MAJOR PROBLEM AS A BUSINESS LINE. The upside is the CUSTOMER SERVICE IS AWESOME!
  • Oct 20, 2021

    By C Walker
    It needs to compatable with my VPN!!!
  • We could love this App but it has issues! Sep 15, 2018

    By Kirbayy
    We could love this App but we can’t resolve major issues even after talking with Customer support and trying options listed under Trouble Shooting. If my phone is active meaning I am looking at it, the App works fine... the phone rings when calls come in and if I don’t answer it then it goes to my Smartline voicemail as expected. However, if my Iphone is at rest and I don’t mean do not disturb, I mean I’m just not looking at it and the screen is not active... then the calls do not ring and it always goes into my personal mailbox not my SmartLine mailbox. I have reinstalled this app four times and tried all suggestions given from customer support. So if this isn’t resolved it defeats the purpose of the app for my company’s use. How could this not be throughly tested before GoDaddy started selling the app? 🤨
  • I would give 5 stars but... Jan 15, 2020

    By Jeli_09
    I absolutely love this app but unfortunately I have had a lot of technical issues. It is constantly giving me error messages when I send my customers a text message saying it failed to send and I’m not receiving some of my customers texts which means I may be losing battle or face with my customer because I’m not getting back to them. Also my call logs don’t sync all the time. I was on the phone with customer service yesterday and deleted and reinstalled the app. Today it seems to be working perfect and hope it continues. Besides that the idea behind it is amazing. I don’t have to buy a second phone and I know when I’m getting a call I know it’s for business only. Thank you for making this app! I hope improvements continue.
  • Great App with minor set backs Jun 8, 2018

    By vonraiseshavoc
    I love this app, very easy to use and convenient. What I love most about the app? A couple of weeks ago my phone was damaged beyond repair and unfortunately I haven’t backed my phone up in months. After getting my new phone and realizing that I lost about 30% of my apps including this guy here. I thought for sure all of my previous messages from clients were gone which would prove detrimental to my company. Long story short and to my very surprise all of the conversations were still there! A huge save for my company and a huge lesson for me when it comes to monthly back ups. Downfall? Picture messaging- only allows you to send one photo at a time which seems minor but still an inconvenience. Contacts- unless you want to store your clients info to your personal phone book there isn’t a way for you to store their numbers to be app which can cause confusion with random numbers flying around. ( I solved this by simply addressing my client each time I message them so I see their name in the previous message.) Overall- Great app, again super user friendly but can be improved. Great job GoDaddy! This is not a paid review.
  • Good but needs work Sep 1, 2018

    By seahawk gang
    The app works good but could be better. There are a lot of bugs that could still be fixed. First I’ll start with calls are very delayed. By the time the call gets forwarded it’s about 2 rings before it’s a missed call. 2nd this one bugs me the most. Recent calls, texts or voicemails disappear or will not show up on recent call screen. I use this line for my business and When I’m working I don’t hear my phone so when I check it my phone will say I’ve had 2 missed calls and a voicemail but when I go into the app they are not there. Now if I open it thru my notifications screen on my iPhone it will sometimes take me there. Next when I click on some of my customers text threads a different customer thread will show and I have to close the app and reopen it for it to work right again. As of this very moment my app shows 10 notifications but I can NOT view them. They are missed calls, voicemails or texts that I cannot see. I also notice that a lot of times I have missed calls or voicemails and my phone never even rang. And my final issue is voicemails should ALL go into a separate folder. It’s shouldn’t be in the call thread because after a call or text from that number it makes it hard to find your voicemails so that is something the developers should change. Other then these issues the app and idea is great. Hopefully they get these bugs fixed soon and this will become a very good app.
  • UPDATED REVIEW: it WAS Amazing BUT SEEMED TO CHANGE Jul 5, 2019

    By Cherisse from Maui
    Below is my first update. But since a few days ago I could no longer text and recover text. My clients were calling me saying that when they text me it was telling them that I My Number was a “land line” 😭. It was horrible and scary. When I first got the app it was very clear that it was a SmartLine call and I loved it, more recently I miss phone calls, doesn’t ring or I didn’t know it was a a SmartLine call at time. I ended up porting my number out to a prepaid phone and I’m back to 2 phones again! I’m very thankful that go daddy allows us to port in and out phone numbers that’s. Plus! So that’s where my 3 star ⭐️ rating is at, it was a 5 star rating when I first got the app. ——————- I’ve used other apps like this. But this one is by far the best I’ve used. I like the fact that it stores phone calls, text and voicemail in one place. I also like that you can set do not disturb and business hours and that you know when it’s a call from SmartLine. Other apps I used it just rings as a regular call so I didn’t know if it was personal or business. Easy to use and understand!
  • Handy device but needs improvement Sep 23, 2018

    By m_monster
    I have an iPhone 7 and the SmartLine ap worked great up to a point. All of a sudden it would show I have a message or call by marking the ap icon with a number. After I viewed the messages the number would not go away. I would have to delete all my calls to get the number off the ap icon. I uninstalled the ap restarted my phone installed the ap and it made no difference. Then it wouldn’t show any of my incoming calls. It would spin and spin as if it was downloading them. Finally I let it spin and about 20 minutes later it showed my calls and all my issues have gone away thus far. When it works I like it. My only other “wish” for this app would be if you could have multiple voice mail messages. Like one for when your busy and can’t answer the phone and one for when your business is closed, you could turn them on and off as your work schedule reflected.
  • Aug 5, 2021

    By Hannah Humble
    Decent app. Although I wish I could clean up my call log a bit. I have a ton of spam calls (even with spam filter turned on) and I would like to delete them from the call list because it's very cluttered looking. Also it doesn't show you the number that is calling you, it just says "Business call" when it's ringing.
  • Oct 11, 2021

    By SpOken wUrd XploRAtions
    Sending out text messages and can't contact anyone. Is definitely annoying. I have uninstalled and reinstalled I'm still having the same message failed to send errors for the last 7 days.
  • Oct 11, 2021

    By Dawn Arbuckle
    It was great at first but getting iffy now. Sometimes messages fail to see, calls fail to connect, I'm not sure what the issue is but the inconsistency is getting annoying. I'm a Realtor and I live on my phone.
  • Does the job but not what it’s cracked up to be Jan 16, 2019

    By sjbeck4
    Me and 3 staff use this service and even when we are logged out, some of us still receive calls, but aren’t able to answer them, and others of us, even when logged in, cannot see or accept calls. Some voicemails go to my personal inbox and others are transcribed to the SmartLine app, so I miss some voicemails because I can’t open and listen to the ones that go to my personal VM for some reason. There is usually a very poor connection and a delay, so it is hard to hear the client, and we talk over each other due to the audio delay. Also, before I agreed to purchase this service for a year I asked if I would be able to send mass texts and the GoDaddy rep answered “yes.” But that is not true. I can only send one text at a time. And only one image at a time as well.
  • Oct 11, 2021

    By Phone One
    Poor Customer service, charged me for a number even though it was ported almost two months prior. App is good as far as Apps like this go. They offer many area codes and toll-free number a to choose . GoDaddy has a bunch of services that many may find attractive.
  • Good, but major caller ID issue Feb 8, 2020

    By rkolling99
    Works as expected, occasionally messages won’t go thru, but for the most part it worked decent for me - except one major problem. When I receive calls it doesn’t get the caller ID right. It will say “John Doe or 2 others” (John Doe being a saved contact), but the call will be from some number not in my contacts. Even if it was “John Doe” calling it will still say “or 2 others”. Then the missed call notification on my lock screen will have another saved contact name that is totally wrong. The odd part is the correct number shows up on my Apple Watch. This really makes the call part useless, as I prefer to screen calls with caller ID like most people. The other complaint is that you can’t respond or even read text messages without going into the app. There’s no preview, it just says “New Text Message”. Same on Apple Watch, can’t read or compose messages anywhere but the app itself. Basically there is some major flaw in the caller ID part and it’s lacking basic features in messaging. The core software seems to be good, but it definitely has room to improve. I’m trying to continue service with hopes that these improvements come soon.
  • After over 6 months, texting still poor Apr 25, 2020

    By Corrado620
    Texting is by far the worst feature of this application. Texts fail to send often enough where it is frustrating. I have written about this before with GoDaddy emailed support. However this review is how texts are received on the other end. After sending a longer text, about 6 paragraphs long with spaces between paragraphs (sent to more than one person), people on the receiving end told me that my texts are confusing and out of order. So that is confusing, I only sent one text. After getting a screen shoot from a receiver the text what is noticed it that each paragraph gets sent as a different text through SmartLine and get a label at the bringing of the text saying ‘2/6’ or ‘1/6’. So not only does the text not get received as one text but in multiple texts, they get received out of order. This never happens through messengers on phones. I am a Landlord and most communication with tenants are through texts, this SmartLine system is currently not a quality system when it comes to texting. And if your company runs heavy in the texting department SmartLine falls well short and is going to cause more frustration than help, just buy used smartphone on a normal phone carrier. This is just one of more than a few issues I have with SmartLine.
  • Oct 19, 2021

    By Jessica Thompson
    Unreliable. DO NOT USE. So often my customer's texts would get to me late, or I wouldn't be able to place calls. Or my calls would go straight to voicemail. It has been such a headache and NOT a good choice if you're a business owner.
  • Work in progress Dec 28, 2019

    By SmallBusinessOwner???$$$&&&
    I’ve had SmartLine for a couple years already. when they first offered it i purchased it. So I I thought it was a good idea to use for my business so I would know when a customer was calling for my business. My option It’s not the best, I’ve had problems where there’s been texts or calls from customers are just not in my call log, as a small business with competition you just can’t afford to miss any customers. Not only that most of my customers go to my voicemail 🤦🏼‍♀️🤦🏼‍♀️ so I end up missing the customers they end up not needing me because they contacted the next business they found. The support keeps you on hold (most times) to long, so I don’t call them and the call log does show up at later time, but if I could rewind I wouldn’t use them I would find a better company so do your research. These guys gonna do research nobody has time for.
  • Oct 11, 2021

    By Heather B
    Constantly having an issue with texts failing to send or taking an insanely long time to send. Also, the amount of spam calls are INSANE to this line since the beginning. Stop selling your numbers to spammers.
  • Jul 14, 2021

    By Kara Long
    Frustrating Experience. This app technically works, but it leaves me frustrated due to almost comical oversights. When someone in my contacts calls my business line, I can't see who's calling. When someone texts me, I can see a preview of what they said, but when I open the message it isn't there. Messages take an eternity to send (or don't) and I'm never sure if they've been received. I will not be sticking with this service. The only thing I do like is the transcription of voicemails.
  • Apr 29, 2021

    By Lady
    Ive been using this service for 2 years and for the most part its functional but if I'm paying $99.99 a year for a service I expect that service to always work! I use this number for my business and on too many occasions I will not receive my text messages or be able to send them or make phone calls! This costs my business money every time! After 2 years I would hope that smartline would've worked out the kinks but now im Fed up!
  • What a nightmare May 19, 2019

    By Princesskain
    I very recently bought this to use as a business line on my personal phone. The texting feature works great - shows business colleagues and clients my new business number . But as soon as I started using the app to make calls, it changes my business phone number to a COMPLETELY DIFFERENT number! Different City and State than my personal or business phone number. And the worst part is - the number it shows on people’s caller ID’s is one that’s blacklisted on the web for being a scammer phone number. This is so horrible! I now have business cards with my new number. And I can’t even return calls to my clients without a DIFFERENT NUMBER showing up - a junk solicitors phone number FROM A DIFFERENT STATE showing up on their caller ID?!. Spent over an hour on the phone with tech support, they can’t figure it out? Now I am waiting to see if someone else can fix the problem. They told me to give them 72 hours. I will update this post if the problem gets fixed. I NEED it to get fixed. This is a big and costly glitch. NOTE:::: This app is through ITunes which apparently isn’t affiliated with Godaddy directly. Which could be a problem for people. Esp when something goes wrong and Godaddy can’t even help you- they’re left emailing iTunes support. Just keep that in mind. Also, you cannot link this to your regular Godaddy billing. Very inconvenient.
  • Version 4.20.0 does not work at all! Apr 24, 2019

    By jmeltzer
    After reinstalling twice I still continue to get the same error message, “Error, no cellular connection. Please make sure you are in an area with coverage.” I have checked. Cellular works for all other apps, my actual cellular connection is great. Cellular is turned on for the SmartLine app in settings. Wifi has been tinted on and off, off and on, I’ve tried it each and every single possible way I could think of and still no outgoing calls work. Incoming calls work though, as does text messaging. But outgoing is a bust. This app is useless as it now stands, and I’ve just gone past my 7 day free trial period so I also had to pay GoDaddy $10 for an app that doesn’t work. I tried calling for support to no avail. Customer rep was nice but just as clueless as I now am, and when our call got disconnected after troubleshooting for 20 minutes, and then being put on hold while my rep went to try and find a resolution, I received no call back. So app gets 1 Star and support gets 1 Star. I pray that the reason my app is not working is that I’m simply doing something wrong but after troubleshooting by myself and with tech support for a while, I fear that this app is a buggy waste of money. Maybe 4.20.1 will fix it? Maybe 4.21.0? Can I wait that long to not be able to make calls though? Probably not.
  • Oct 13, 2021

    By K T
    UPDATE-I would give this a 0 if it were an option. Now all the texts sent to an AT&T phone are blocked. Using this product has HURT my business. Messages often stuck for days in"send" leaving my customers wondering why I don't respond.. Cant send videos via text, am not able to see, send nor receive messages online, does not allow for a text signature line. Also not able send group messaging.
  • Jul 7, 2021

    By Lyquid Agency
    Don't even waste your time. I've had this service for about 3 years now. It's been decent overall, not great, but okay-ish for a single user. For the last month or so texts don't send, calls don't come in, can't make calls because the network is constantly down, texts that are sent to me are always duplicated, etc. This is pathetic. You're GoDaddy... How about stop buying up WordPress properties and put money towards your actual service for once. Anyways - a strong wave goodbye to this dying company.
  • Aug 25, 2021

    By ainéjohnna •
    It's a decent app for your second phone number, however when you want to cancel your subscription there's so many ways to do so... So much so that the way you chose will most likely be the wrong one and you'll get charged still... There should be a clear cut way to cancel through the app, not having it hidden in various google articles. Very confusing and definitely not resubscribing.
  • I’m losing business Jan 30, 2019

    By Thelove21685
    I’ve had this app for about four months now and besides all the incoming call for the wrong person/number and robot calls, I’ve lost so much business due to the many features missing from this app. There’s so badge notifications to even let me know that I even have a text message waiting for me, there’s absolutely no way for me to set a distinctive sound for my messages or a way to raise the volume. My clients count on me to respond to their text messages in a timely and professional fashion, I just checked the app and I’ve already missed 4 new clients from yesterday, I shouldn’t have to check this app every five minutes out of fear that I’ve missed a clients message. The voicemail greeting feature on this app is a joke, I recorded a greeting but it never saved and it won’t save. What’s the point of having that feature if it won’t save the recording?? I have had it with this app!! If there are no changes made soon I’ll have to take my business somewhere else.
  • Sep 27, 2021

    By Jill Schrupp
    Doesn't work half the time. I've uninstalled and reisntalled countless times and at least once a week either the calls don't come in or I can't dial out. Not good when it's being used for business.
  • Monthly Outages Oct 7, 2021

    By icemanasota
    This is really tough to write because for about a year and a half, this has been an absolutely awesome value add to my business. It did what it was supposed to: incoming/outgoing texts and phone calls. Voicemail, business hours, really smooth interface. It was great!cit occasionally had glitches and outages when the service wouldn’t work, but they seemed to overcome those issues within 24 hours. Fast forward to 2021 and the problems arose. Mainly outages. We’re talking 2/3 outages a month where you either can’t make incoming/outgoing calls or texts! Like, long outages too! It’s really bad, and has negatively impacted business operations. I’m pay to use this app, and then lose revenue because your business customers can’t reach you? No thanks. Switching to e-sim in iPhone and calling it a day. So unfortunate too because I can’t transport my number. Yet, it’s worth it to not have to deal with the repeated and prolonged service outages. UPDATE: still horrible
  • Oct 9, 2021

    By Jeremy Stonum
    The app works sometimes! I am never able to see any incoming caller ID, not able to have business name on outgoing caller ID, no updates since November 2020 and now unable to send text messages. Get your app fixed immediately!
  • Not what I expected Jun 18, 2019

    By Mr. Bey
    I have a number of services with Go Daddy. From hosting to email service and have been pleased with all of the services until now. From the first day I I started using this service calls were dropping. I would answer the phone when the app pops up and then the call will drop. I would get a message that I missed a call in the phone never rang. There were other times when I would answer the phone say hello couldn’t hear the other person and I’m guessing you couldn’t hear me and then all of a sudden the call dropped. This is been going on for over a week. When I called Go Daddy one of the representatives even told me that he has a service and he has the same problem with dropped calls. I’m a business owner I do not have the luxury of dropping or missing calls. This is my business and I am not pleased with the service cannot recommend Go Daddy for this particular service.

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