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Singapore Airlines

Singapore Airlines

Singapore Airlines Limited

The all-new SingaporeAir app—seamless travel made easy.

4.5 Ratings 56K+ Reviews 1M+ Downloads

Ratings & Reviews

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  • Mobile App is extremely buggy Sep 21, 2019

    By vickums
    I tried to check in on my ticket flight. First time app says my reservation is not ticketed, then I tried again, it says check-in cannot be completed, yet it sent me an email that check-in is confirmed. 4th time it finally happened - who has the time to fiddle with the app so many times? It does not give a clean and satisfactory user experience, Nor inspires much confidence for future use. And when I tried to generate the boarding pass, the app returned saying it had problems sending a boarding pass, yet I received an email with my boarding pass - what gives? This really does not inspire much confidence on the world’s best airline.
  • Apr 25, 2021

    By Sashi Kanth Kundum
    Excellent App..so easy to operate and convenient too.
  • An App that was Just good!!...now better Oct 22, 2019

    By drjoengusa
    Does what it says it will do. Some interfaces are still clunky, but good all round. Updating my review from before. I have high hopes for this newly launched app. Much faster, the interface is more consistent across pages and tabs, font style presentation has been cleaned up and overall has more slickness. Haven’t yet tried to book flights. Check is certainly much much much smoother and not even a little aggravating. Kudos SQ for catching up.
  • Apr 25, 2021

    By Li Yevgeniya
    fast, clear and easy to use.
  • Need to completely restructure the app Nov 8, 2019

    By Rayzor15
    What is the purpose of the app, when every time I need to manage my bookings (as a Solitaire PPS member, I have multiple bookings), I am transferred to the local country website in the local country language where I have to re-login to the local website for EACH and EVERY request. My preferences are clearly in English so how am I supposed to understand the local languages of the local websites?!? This is ridiculous. Terrible experiences with this updated app.
  • Apr 8, 2021

    By Fridolin B Jorgen
    Easy to use, better than Webpage
  • Mar 4, 2021

    By Cecil Texeira
    Stella in SQ reservations Kuala Lumpar was helpful, professional, attentive and caring. Her positive outlook to the passengers needs, is very obvious. Working in the front line, she is definitely a great asset to SQ.
  • Feb 5, 2021

    By Pang Kee Suan
    SIA Excellent online service. However, the choice of foods onboard should always leave it open for changes by passenger before departure instead of restricted to 24hours before.
  • Performance not consistent. Feb 10, 2019

    By AWSSYM
    Sometimes the performance is so slow, it becomes irritating. There are some opportunities to improve user experience. Would have expected it to be upgraded after so long. For example, why do I have to enter the emergency contact each time? It’s the same people all the time.
  • Mar 8, 2021

    By James Walters
    A very good app, though there could be a little bit of optimisation and some UX tweaks
  • Mobile App is extremely buggy Sep 21, 2019

    By vickums
    I tried to check in on my ticket flight. First time app says my reservation is not ticketed, then I tried again, it says check-in cannot be completed, yet it sent me an email that check-in is confirmed. 4th time it finally happened - who has the time to fiddle with the app so many times? It does not give a clean and satisfactory user experience, Nor inspires much confidence for future use. And when I tried to generate the boarding pass, the app returned saying it had problems sending a boarding pass, yet I received an email with my boarding pass - what gives? This really does not inspire much confidence on the world’s best airline.
  • Apr 25, 2021

    By Sashi Kanth Kundum
    Excellent App..so easy to operate and convenient too.
  • An App that was Just good!!...now better Oct 22, 2019

    By drjoengusa
    Does what it says it will do. Some interfaces are still clunky, but good all round. Updating my review from before. I have high hopes for this newly launched app. Much faster, the interface is more consistent across pages and tabs, font style presentation has been cleaned up and overall has more slickness. Haven’t yet tried to book flights. Check is certainly much much much smoother and not even a little aggravating. Kudos SQ for catching up.
  • Apr 25, 2021

    By Li Yevgeniya
    fast, clear and easy to use.
  • Need to completely restructure the app Nov 8, 2019

    By Rayzor15
    What is the purpose of the app, when every time I need to manage my bookings (as a Solitaire PPS member, I have multiple bookings), I am transferred to the local country website in the local country language where I have to re-login to the local website for EACH and EVERY request. My preferences are clearly in English so how am I supposed to understand the local languages of the local websites?!? This is ridiculous. Terrible experiences with this updated app.
  • Apr 8, 2021

    By Fridolin B Jorgen
    Easy to use, better than Webpage
  • Mar 4, 2021

    By Cecil Texeira
    Stella in SQ reservations Kuala Lumpar was helpful, professional, attentive and caring. Her positive outlook to the passengers needs, is very obvious. Working in the front line, she is definitely a great asset to SQ.
  • Feb 5, 2021

    By Pang Kee Suan
    SIA Excellent online service. However, the choice of foods onboard should always leave it open for changes by passenger before departure instead of restricted to 24hours before.
  • Performance not consistent. Feb 10, 2019

    By AWSSYM
    Sometimes the performance is so slow, it becomes irritating. There are some opportunities to improve user experience. Would have expected it to be upgraded after so long. For example, why do I have to enter the emergency contact each time? It’s the same people all the time.
  • Mar 8, 2021

    By James Walters
    A very good app, though there could be a little bit of optimisation and some UX tweaks
  • May 5, 2021

    By C Doc
    This must be the worst app possible. I spent ages on the desktop site trying to find flights and succumbed and and downloaded the app. I found the fights but when I went to book the app sent me back to the website which doesn't work. Should be called a non app instead of an app
  • Bad Experience Design Aug 30, 2019

    By AKTACVIDOKOH
    First things first, I say this all as a designer myself. This app is badly designed. It doesn’t load quickly, there are many elements that aren’t properly scaled, the user interface is not completely intuitive. Beyond aesthetics and user experience though, the bigger problem is that it also doesn’t load quickly AT ALL and has glitches. I was unable to check myself in, and upon calling customer service they too were unable to help to figure out the issue. Additionally, the app does not display layover information, or how long each flight is, which seems too important to miss out.
  • Sadly, the Best Airline has the worst App... May 25, 2019

    By Bladerunnin
    The UX design for this app is horrible. You’re better off just booking your flight directly from your laptop and not this app Very slow to respond. Though you are asked for your login credentials with in the app, when booking flights it redirects you to the website where you are asked AGAIN for login credentials. This is a hackers dream, a ‘redirect’. I would definitely NOT store my credit card or passport information with in this app. Very disappointed with Singapore, I would expect one of the best airlines, best customer experience to have one of the best apps providing one of the best user experiences.
  • Jan 19, 2021

    By Et Ta
    Fix your payments system. When booking on your website, 80% of the time the money leaves my bank but your system gives an error message (cant process right now). Result = my money stuck for a month. Very frustrating and this happens all the time
  • Takes forever to check in Dec 23, 2019

    By pseudodante
    Processing passengers’ information takes too long. Keep asking for same information for the return trip even though the same information was provided for all passengers during the first check in. For whatever reason, the algorithm to calculate 12 years old passenger age does not understand a 12 years old boy is still 12 years old until the 13th birthday causing all kinds of check in problems. Customer rep cannot help with check or explain why this the problem. Fix the speed and check in process. So frustrating.
  • Dec 28, 2020

    By Vicky Yen
    Same issue as other android users. Used my krisflyer number to log in, but keeps stating password is incorrect - AFTER i have already reset my password 2 times. Now i cant even use the same password again... Please fix asap!
  • Check in online awful May 19, 2019

    By David Calypso Phuket
    I tried checking in on my Mac via the official website. When it came to giving passport details, it didn’t have the United Kingdom as an option. When I did the checking via my iPhone 6 on the official APP with a good WiFi connection, it was very sluggish each time I tried especially when trying to input my emergency contact country and phone number. The whole experience was horrible. I suggest you look at the online APP of Air Asia which always works smoothly and easy to use. Come on Singapore Airlines!
  • Dec 28, 2020

    By Pineapple Digger
    After updating my app, i cannot login. Keeps saying my account and password doesn't match, even though i can log in just fine on the website. Please fix this.
  • Web Apps don’t work Jun 5, 2019

    By Quotelover123
    Singapore airlines new site is extremely slow & unresponsive. And one can easily guess, they just wrapped the webpage in to a web view, which is even worse. The new website (guess it was react based SPA), is super slow. Looks like either they pulled the app or the A/B test, but I don’t understand why big companies cut corners to save a few bucks at the expense of great customer experience- a responsive website wrapped in a mobile view can’t equal the slick experience a native app can give. And all the hype about native apps in JS is BS - review from a web developer who writes JS framework based web apps for a living.
  • Dec 26, 2020

    By Marcell
    I couldn’t login from my android phone but work just fine when I try on ios device. Tried 2 android phones, both couldn’t login. Please fix it.

No reviews available

No reviews available

  • Mobile App is extremely buggy Sep 21, 2019

    By vickums
    I tried to check in on my ticket flight. First time app says my reservation is not ticketed, then I tried again, it says check-in cannot be completed, yet it sent me an email that check-in is confirmed. 4th time it finally happened - who has the time to fiddle with the app so many times? It does not give a clean and satisfactory user experience, Nor inspires much confidence for future use. And when I tried to generate the boarding pass, the app returned saying it had problems sending a boarding pass, yet I received an email with my boarding pass - what gives? This really does not inspire much confidence on the world’s best airline.
  • Apr 25, 2021

    By Sashi Kanth Kundum
    Excellent App..so easy to operate and convenient too.
  • An App that was Just good!!...now better Oct 22, 2019

    By drjoengusa
    Does what it says it will do. Some interfaces are still clunky, but good all round. Updating my review from before. I have high hopes for this newly launched app. Much faster, the interface is more consistent across pages and tabs, font style presentation has been cleaned up and overall has more slickness. Haven’t yet tried to book flights. Check is certainly much much much smoother and not even a little aggravating. Kudos SQ for catching up.
  • Apr 25, 2021

    By Li Yevgeniya
    fast, clear and easy to use.
  • Need to completely restructure the app Nov 8, 2019

    By Rayzor15
    What is the purpose of the app, when every time I need to manage my bookings (as a Solitaire PPS member, I have multiple bookings), I am transferred to the local country website in the local country language where I have to re-login to the local website for EACH and EVERY request. My preferences are clearly in English so how am I supposed to understand the local languages of the local websites?!? This is ridiculous. Terrible experiences with this updated app.
  • Mar 4, 2021

    By Cecil Texeira
    Stella in SQ reservations Kuala Lumpar was helpful, professional, attentive and caring. Her positive outlook to the passengers needs, is very obvious. Working in the front line, she is definitely a great asset to SQ.
  • Feb 5, 2021

    By Pang Kee Suan
    SIA Excellent online service. However, the choice of foods onboard should always leave it open for changes by passenger before departure instead of restricted to 24hours before.
  • Feb 9, 2021

    By Nethmini
    So far the initial service with flight reminder and online checkin facility is very good. Waiting to have a smooth uninterrupted flight to Singapore.
  • May 3, 2021

    By Sten Ivan
    User friendly and just nice all around
  • Great app, every feature you need Mar 5, 2020

    By Jimito1969
    I flew Singapore Airline for the first time from Seattle to Asia in Feb 2020, I am very impressed with all the functionality of the app. From seat map, meal ordering, checking in, it has everything you need and is easy to use and navigate.
  • Apr 8, 2021

    By Fridolin B Jorgen
    Easy to use, better than Webpage
  • Performance not consistent. Feb 10, 2019

    By AWSSYM
    Sometimes the performance is so slow, it becomes irritating. There are some opportunities to improve user experience. Would have expected it to be upgraded after so long. For example, why do I have to enter the emergency contact each time? It’s the same people all the time.
  • Mar 8, 2021

    By James Walters
    A very good app, though there could be a little bit of optimisation and some UX tweaks
  • Suggested improvement Aug 19, 2019

    By Struggling students
    Love the AP only suggestion I would make is to allow it to save the last flyer reward card information. Obviously leave the option to change it but have it auto filled like all the other information. Other wise very handy application.
  • Check in difficulty May 16, 2019

    By Karen Kit
    Experienced some difficulties while checking in using The apps You cannot save information anytime you get to leave the site you have to get in and start all over again

No reviews available

  • Check in online awful May 19, 2019

    By David Calypso Phuket
    I tried checking in on my Mac via the official website. When it came to giving passport details, it didn’t have the United Kingdom as an option. When I did the checking via my iPhone 6 on the official APP with a good WiFi connection, it was very sluggish each time I tried especially when trying to input my emergency contact country and phone number. The whole experience was horrible. I suggest you look at the online APP of Air Asia which always works smoothly and easy to use. Come on Singapore Airlines!
  • Wonky functionality Feb 25, 2020

    By Christao408
    This version of the SQ app has some wonky functionality. For example, during check in you can only edit frequent flyer info after you have checked in - not with the passenger information as you would expect. Hen you go to enter the frequent flyer program, before you can enter your membership number, the fields disappear! Not what I would expect from this airline.
  • May 5, 2021

    By C Doc
    This must be the worst app possible. I spent ages on the desktop site trying to find flights and succumbed and and downloaded the app. I found the fights but when I went to book the app sent me back to the website which doesn't work. Should be called a non app instead of an app
  • Bad Experience Design Aug 30, 2019

    By AKTACVIDOKOH
    First things first, I say this all as a designer myself. This app is badly designed. It doesn’t load quickly, there are many elements that aren’t properly scaled, the user interface is not completely intuitive. Beyond aesthetics and user experience though, the bigger problem is that it also doesn’t load quickly AT ALL and has glitches. I was unable to check myself in, and upon calling customer service they too were unable to help to figure out the issue. Additionally, the app does not display layover information, or how long each flight is, which seems too important to miss out.
  • Sadly, the Best Airline has the worst App... May 25, 2019

    By Bladerunnin
    The UX design for this app is horrible. You’re better off just booking your flight directly from your laptop and not this app Very slow to respond. Though you are asked for your login credentials with in the app, when booking flights it redirects you to the website where you are asked AGAIN for login credentials. This is a hackers dream, a ‘redirect’. I would definitely NOT store my credit card or passport information with in this app. Very disappointed with Singapore, I would expect one of the best airlines, best customer experience to have one of the best apps providing one of the best user experiences.
  • Jan 19, 2021

    By Et Ta
    Fix your payments system. When booking on your website, 80% of the time the money leaves my bank but your system gives an error message (cant process right now). Result = my money stuck for a month. Very frustrating and this happens all the time
  • Takes forever to check in Dec 23, 2019

    By pseudodante
    Processing passengers’ information takes too long. Keep asking for same information for the return trip even though the same information was provided for all passengers during the first check in. For whatever reason, the algorithm to calculate 12 years old passenger age does not understand a 12 years old boy is still 12 years old until the 13th birthday causing all kinds of check in problems. Customer rep cannot help with check or explain why this the problem. Fix the speed and check in process. So frustrating.
  • Dec 28, 2020

    By Vicky Yen
    Same issue as other android users. Used my krisflyer number to log in, but keeps stating password is incorrect - AFTER i have already reset my password 2 times. Now i cant even use the same password again... Please fix asap!
  • Dec 28, 2020

    By Pineapple Digger
    After updating my app, i cannot login. Keeps saying my account and password doesn't match, even though i can log in just fine on the website. Please fix this.
  • Web Apps don’t work Jun 5, 2019

    By Quotelover123
    Singapore airlines new site is extremely slow & unresponsive. And one can easily guess, they just wrapped the webpage in to a web view, which is even worse. The new website (guess it was react based SPA), is super slow. Looks like either they pulled the app or the A/B test, but I don’t understand why big companies cut corners to save a few bucks at the expense of great customer experience- a responsive website wrapped in a mobile view can’t equal the slick experience a native app can give. And all the hype about native apps in JS is BS - review from a web developer who writes JS framework based web apps for a living.
  • Dec 26, 2020

    By Marcell
    I couldn’t login from my android phone but work just fine when I try on ios device. Tried 2 android phones, both couldn’t login. Please fix it.
  • Disappointing Dec 20, 2019

    By Sailormoon!
    When it comes to booking a flight, its browser website hasn’t been the smoothest. The load is slow. Now the “enhancement” to the mobile app is just plugging in their browser website. It makes the mobile app experience even worse. Additionally functionally it is super buggy. Trying to redeem a flight. I searched for a flight. It brought me to the browser page within the app. I clicked on “check availability”. The page becomes non-responsive. I never got to be able to search for a flight. This is unacceptable! Please fix this!

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