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Shutterfly: Cards, Gifts, Free Prints, Photo Books

Shutterfly: Cards, Gifts, Free Prints, Photo Books

Shutterfly, Inc

Get unlimited free prints, only on the Shutterfly app!

4.6 Ratings 584K+ Reviews 10M+ Downloads

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Ratings & Reviews

Write a Review
  • img Community
    You can easily make a custom Scrapbook from your 1000s of photo collection from vacations, family get-together and other memorable moments shared with friends and loved ones. Create one for your family or a loved one.
    img by Sharon
    2 years ago
  • img Community
    Shutterfly is one of my favorite places to go to when I want to make special gifts like photo books. It has so many affordable options, and it often has a sale of 50% off going on. With the holidays coming, every penny counts.
    img by Sharon
    1 year ago
  • img Community
    When you want to create gifts with some of the pictures you took from an 80th birthday or from a memorable trip, this app helps you to do it. Print them on t-shirts, mugs, cards, and more and hand them out to friends and family.
    img by Aubrey
    11 months ago
  • img Community
    A 2000-mile distance can feel particularly large during the holiday season, especially in the time of COVID-19. Customized and personalized gifts are a good way to bridge the gap. Turn your precious memories into photo books or even a mug, and put a smile on the faces of your loved ones.
    img by Sharon
    10 months ago
  • img Community
    No anniversary would be complete without at least a small gift. Perhaps the best option is creating a personalized present, especially if you're not in a position to spend $500 on something fancy. A photobook filled with precious memories could have a much bigger impact.
    img by Amy
    10 months ago
  • img Community
    Looking back on the year 2020 may be easier for some than others, but there must be 1 or 2 memories that you'd like to keep. Store and share photos with ease from your phone to keep the memories alive.
    img by Aubrey
    8 months ago
  • img Expert
    1. Like having your own print station and you never have to pay! Enjoy ordering an unlimited number of free 4x4 & 4x6 prints
    2. Use features like Baby Corner or Wedding Shop to easily discover the best, unique designs to help you create invitations & photo books
    3. Unlimited photo library! Easily save the uploaded images & have instant access from any device

    Reviewed by Antonio Rozich on March 14, 2018

  • My all time favorite, but shipping is costly Dec 24, 2018

    By Easy/fun
    I really can’t say enough about Shutterfly. My only negative thing to say is about the price of shipping. It is kind of expensive and usually counts per item. That stops me from ordering more than I would like to! But I have had such a great experience designing, shopping, and ordering with them. I am absolutely pleased 100%. I have never had a bad experience with them. I have been ordering from this company for many years and have bought tons and tons of items. I order from them at least 2x a month and that’s not exaggerating. One time I received the wrong item only because it was around Christmas time. But I got the correct item a week later and never had to worry about keeping track of it. I love all of the promotions they send through my email. It keeps me coming back for more. I have ordered things for almost everyone in my family and given lots of gifts and there is not one that I can shake my head at and say I wish I didn’t order this. I am so very thankful to have found and be part of this company. If you are reading this and have ordered then you know what I am talking about. If you have not ordered then what are you waiting for. Stop reading and go right to Shutterfly and order something right NOW! You will be a happy returning customer for life. Truly amazing and very very happy. Thank you Shutterfly for making my holiday shopping and gift giving so simple and easy. Sincerely, A life long satisfied customer (2018)
  • Awesome company Jan 19, 2021

    By Speedygirl66
    I have been making Shutterfly books since 2010 and I’ve grown over the years making Shutterfly books of my grandchildren‘s life. At first I didn’t have a clue what I was doing so I called Shutterfly for help and to this day, the amount of help I received is beyond words. This company has employed people that are knowledgeable, have a lot of experience with computers, patience and most of all, they stay with me on the phone as long as it takes until I understand how to do something. Never once have I thought about going with any other company to make my photo books. This company offers so many items with ongoing sale prices and freebies. I have yet to pay for any of my mailing address stickers or any 4 x 6 pictures. I can’t say enough good about Shutterfly, but what I can say is, this is an amazing company, you won’t find better service anywhere, the prices are always right and I will be forever be grateful for the products that I have always received in a timely manner and best of all, if you’re not satisfied at anytime, Shutterfly is always willing to work with you And every time I’ve called they always before I hang up and say is there anything else they can help me with. I truly feel that as a consumer, this is one company that always makes me happy to have called and receive such great results when all is said and done.
  • Expert and patient tech support staff Nov 14, 2019

    By Hczder
    I am a novice with Shutterfly and was trying to assemble a photo book from my iPhone. After 3 separate calls to your tech support team...my order was processed to my amazement and satisfaction. I called 3 times because after first problem I had was solved by your team, I felt I was ok to to continue on my own.. unfortunately, I continued to assemble my book only to run into another hurdle. Your patient tech support rep was supportive of me and spoke to me with empowering words that helped my confidence to continue creating my book. I was able to proceed with my assembly until I reached my third roadblock. By this time I was frustrated and gave up, but this book was very important to me to give to my daughter for graduating college with her MBA degree and my granddaughter graduating with her with her Associate’s Degree. I do not want to but it was important for me to call tech-support again. And the person on the other in once again very kind, very helpful, very patient, very reassuring and talked me through and process and my book was ordered. Just want you to know the character and caliber of people you’ve selected to work with your customers. I appreciate your choices. I neglected to get names this time but I need tech-support again I will have names to pass on to you. I am at 5 Star in satisfaction Shutterfly customer.
  • My all time favorite, but shipping is costly Dec 24, 2018

    By Easy/fun
    I really can’t say enough about Shutterfly. My only negative thing to say is about the price of shipping. It is kind of expensive and usually counts per item. That stops me from ordering more than I would like to! But I have had such a great experience designing, shopping, and ordering with them. I am absolutely pleased 100%. I have never had a bad experience with them. I have been ordering from this company for many years and have bought tons and tons of items. I order from them at least 2x a month and that’s not exaggerating. One time I received the wrong item only because it was around Christmas time. But I got the correct item a week later and never had to worry about keeping track of it. I love all of the promotions they send through my email. It keeps me coming back for more. I have ordered things for almost everyone in my family and given lots of gifts and there is not one that I can shake my head at and say I wish I didn’t order this. I am so very thankful to have found and be part of this company. If you are reading this and have ordered then you know what I am talking about. If you have not ordered then what are you waiting for. Stop reading and go right to Shutterfly and order something right NOW! You will be a happy returning customer for life. Truly amazing and very very happy. Thank you Shutterfly for making my holiday shopping and gift giving so simple and easy. Sincerely, A life long satisfied customer (2018)
  • Awesome company Jan 19, 2021

    By Speedygirl66
    I have been making Shutterfly books since 2010 and I’ve grown over the years making Shutterfly books of my grandchildren‘s life. At first I didn’t have a clue what I was doing so I called Shutterfly for help and to this day, the amount of help I received is beyond words. This company has employed people that are knowledgeable, have a lot of experience with computers, patience and most of all, they stay with me on the phone as long as it takes until I understand how to do something. Never once have I thought about going with any other company to make my photo books. This company offers so many items with ongoing sale prices and freebies. I have yet to pay for any of my mailing address stickers or any 4 x 6 pictures. I can’t say enough good about Shutterfly, but what I can say is, this is an amazing company, you won’t find better service anywhere, the prices are always right and I will be forever be grateful for the products that I have always received in a timely manner and best of all, if you’re not satisfied at anytime, Shutterfly is always willing to work with you And every time I’ve called they always before I hang up and say is there anything else they can help me with. I truly feel that as a consumer, this is one company that always makes me happy to have called and receive such great results when all is said and done.
  • Expert and patient tech support staff Nov 14, 2019

    By Hczder
    I am a novice with Shutterfly and was trying to assemble a photo book from my iPhone. After 3 separate calls to your tech support team...my order was processed to my amazement and satisfaction. I called 3 times because after first problem I had was solved by your team, I felt I was ok to to continue on my own.. unfortunately, I continued to assemble my book only to run into another hurdle. Your patient tech support rep was supportive of me and spoke to me with empowering words that helped my confidence to continue creating my book. I was able to proceed with my assembly until I reached my third roadblock. By this time I was frustrated and gave up, but this book was very important to me to give to my daughter for graduating college with her MBA degree and my granddaughter graduating with her with her Associate’s Degree. I do not want to but it was important for me to call tech-support again. And the person on the other in once again very kind, very helpful, very patient, very reassuring and talked me through and process and my book was ordered. Just want you to know the character and caliber of people you’ve selected to work with your customers. I appreciate your choices. I neglected to get names this time but I need tech-support again I will have names to pass on to you. I am at 5 Star in satisfaction Shutterfly customer.
  • Baby Book Feb 10, 2019

    By J&L Special NANA
    This was my very first attempt on doing a baby book ever. I wanted to do a book for my first grand baby. Of course, I wanted it perfect. I was lost on how to even start the project. So I called Shutterfly, they were so kind, helpful, courteous and very patient with me. They held my hand each step of the way!! I spent many many hours doing the book SO MANY details which meant SO MANY decisions to make. But it was well worth the effort. I had originally planned on making a book every 3 months until 12 mos then start doing one yearly. Well, needless to say Nana never got there , now I have my second grand baby and I need to make one for him as well, but trying to find the time is difficult for me especially having to go through 8900 photos!!! OMG I need to learn how to organize my many photos into their own albums so I can make more books. I am Very electronically challenged!! But Shutterfly has wonderful customer support. I wanted to get some free magnets, but I couldn’t figure out what I was doing wrong so it looks like I am going to miss out on the Special. Keep up the good job Shutterfly. It’s a rare to get any customer service from anywhere theses days, but to get Really Good customer service that is Amazing and Refreshing because that makes Shutterfly stand out ever more!! 👍👍👍
  • Shutterfly experience Jan 15, 2020

    By Handcartwoman
    I love the quality of Shutterfly, but want to offer a little of my personal experience. I wanted to order family photo Christmas cards early in December 2019, but after looking at the price I decided against the purchase. Because I had taken the time to design a card, Shutterfly emailed me a week or ten days later to offer me 40% off my order. When I selected the shipping option, I was given a time frame of arrival, 3-4 days before Christmas. I was okay with that, and placed my order thinking I could still get them in the mail by Christmas Eve. While I was notified of where my order was in shipment, I did not receive my cards until January 4, 2020. I mailed my Family Photo Christmas Cards, even though long past Christmas. I wish Shutterfly offered better prices whenever the order is placed, as opposed to offering a deep discount a week to 10 days after a potential order has been created. I wish Shutterfly was more honest about shipping times, and I wish Shutterfly offered more competitive shipping options. I have just ordered a canvas print of my Family Christmas Photo, the least expensive shipping option was $10, and I am not in hurry for this. I will take the time now to look at other companies, or Shutterfly competitors, to compare their form, function and value💜Sincerely, Renée Machado Connelly Berry aka Nanny Renée
  • Good App, Nice Products, Horrible Shipping Feb 7, 2018

    By Lauren E.S.
    So I’ve used the app fo a while, made several photo books on it, and it’s ok. I like that I can easily save my photos and access them again. Making the photo books is pretty easy, but don’t make a big mistake, like suddenly changing themes, or all your work will disappear never to be retrieved. Your edits between the website and app don’t communicate nicely either, which is super annoying. My biggest complaint? Their shipping. You’d think you could save some money by ordering two or three books at a time and shipping them at once, but the price to ship nearly doubles or triples with each product of the same kind you add to your cart. And if you’re ordering different kinds of items, like a book and a magnet, well then you’re really gonna pay through the nose. Plus, you’d think it would arrive pretty quick for as much as you paid for it, but you’ve got another think coming; takes nearly two weeks for the thing(s) to arrive, even though you had to sacrifice the child you made the photo book about just to get them shipped. Anyway, I keep using it because I’ve got a lot of pictures in my account and I don’t really want to go through the hassle of transferring them to some other company, so I’ll stick with Shutterfly for a while keep making photo books that sit unordered because I can’t stomach paying $8 for that thin orange envelope.
  • Sep 6, 2021

    By Diane Moreland
    If you look for the right deals you can get amazing deals... i got a 16 to 20 photo for just shipping!!! ($7.67) and the $2 magnet deals rock! I got the set of 4 2 inch magnets for $2... entire set! And when i bough 5 sets i got free shipping... not all deals are that great... but others you can't beat... I reccomend adding what you want to cart before editing it with pictures and see if you like the price after shipping... then if you do, go back and add the pictures you want to your design.
  • Beyond Frustrated! Mar 22, 2019

    By Malysa5301
    I wanted to love this app. I really did. If it worked right it would be great. Especially because of the deals. I've spent hours making one 8 by 8 photo book because it wouldn't save my project. I started on the app and when I went to order it said "can not connect to Shutterfly check your connection". I had full bars of wifi and everything else was connected and running fast. I finally switched to the laptop. I managed to finish the book despite having to redo most of it. Now I'm still in the process of ordering. 15 minutes later it's still "spinning" I guess verifying my cc. It's "Erky" to say the least. Please Shutterfly fix these bugs and the app will be great! Update! After all my frustrations I’ve used this app several times to send my boyfriend cards, prints, and photo books. He love love love all of them. I can’t tell you how happy he is to get stuff from Shutterfly and always talks about the Orange Package. He gets so many compliments about the photo books and always has me telling other guys gf’s and wives where to get it. So I’ll say all in all I’m satisfied and it was worth it. I was just irritated this day when I was trying to make this book. Since I’ve made several with no issues. Thanks again Shutterfly
  • Sep 6, 2021

    By Nelson Rios
    Uploading photos to existing albums is extremely difficult. I have not been able to upload photos, because the add photo button does not recognize the newest photos, but only the ones.
  • Sep 9, 2021

    By Mermaid Mandy
    Loved it! I always use this for prints when they go on sale. They have deals going on and off all the time, which I love. I always end up coming back to this app! I'll always be a loyal customer to Shutterfly. I love you guys 🙏🏻💖
  • Sep 15, 2021

    By Shawn Hill
    I signed up and supposed to get free gift. When I click on free gift it does not work. I also have promo to get free phone case. That also does not work. I tried to use chat feature, but guess what? Yup, you guessed it, that does not work either. Horrible waste of time. I noticed that customer service did not reply to any of the commentsand just based on that, you don't care what people have to say and that's bad business.
  • Sep 11, 2021

    By Ernest Penland
    No attention to security. You can't change your password except via the "Forgot your password" feature and when you do, you can log into the website but not the app. This means the two are using DIFFERENT authentication mechanisms for the same service. And these people want to store all your photos? Why would I trust that? There isn't even a single result returned in their help pages when you search for "password".
  • Sep 14, 2021

    By Emerald Shadows
    Update Sept 21 Still can't view my photos. Uploading takes way way way too long. Uploaded the same album to Snapfish last night in less than 5 minutes. It's still loading in this app this morning. I changed to 3 stars until this glitch gets fixed. I can hardly click to see my albums. If the drop down opens, it immediately closes or closes as I'm trying to scroll to an album to look at. My albums in the app.
  • Sep 12, 2021

    By Vanessa Mardaus
    I have used Shutterfly for years and the new update to the site is horrible. I'm on high speed internet and slow reaction to make the book. In addition, everytime there is a site sale, it is super slow as well. Very disappointi g especially when I put time aside to work on the projects.
  • Hell on Earth Jun 13, 2018

    By DeltaDawnTamara
    So...I’m traveling and I needed to order by this morning to get my husband his Father’s Day gift on time. I started trying this morning. I don’t have my password on me since I’m in a different state. So I tried to reset my password and your interface sent me a link to the “Reset your password” button page. When I emailed you you asked for verification of who I was in a way that there is no way I could have done it traveling and I’m not sure I could do it not traveling. All I wanted to do was order a mug for my husband’s father’s day. By the time I get all of this done my phone is at 10% and I am in downtown DC with no charge cable. I spend 24 bucks to get a charge cable so I could use a friends battery. By the time I got a cord the mug will not be there by Father’s Day and I can not get your app to take my credit card. We had to use a backup email my friend had and she created a new account just so I could place the orde, which I could not place until now because the app would not take the credit card information. So now at 10:30 at night the order for a Father’s Day gift went through but will not be there until a week too late. I’m so frustrated, disappointed and upset. What should have been a great experience was horrible. Why do I have to have an account for you to allow me to spend my money. And why are you having a technical glitch that would for me to “prove”who I am. Well I just though you guys should knows
  • Sep 5, 2021

    By Beth Meyer
    I am a software engineer (bro to Beth) and first time user of shutterfly. I had to enter my name for the credit card multiple times, apparently a middle initial screws things up. Applying the free promo code for a 8x8 photo book was difficult. I appeared to be forced to download the app, although the promo email said it could be redeemed from the shutterfly website. I am still unsure if I'll receive the book. Even though I don't develop for the web, I could've provided a better user experience.
  • Sep 5, 2021

    By Dorothy Watson
    Terrible to use, vvery difficult to move pages. Adding text is very difficult. Can't change picture design.....they need end user testing for real life application and use!
  • Convenient but super glitchy Dec 17, 2019

    By RSVLGIRL916
    Used the app to make a couple calendars for grandparents. 1. When ordering there was a glitch which I did troubleshooting for over the course of several hours. I called the next day and the customer service person told me to log out and log back in. I asked if my work would be saved, he said “of course, yes,” and come to find out all but one of my projects was recovered after several attempts and his troubleshooting. Service was pleasant but he told me “that’s why you need to use our site on a computer, not an app. There are many issues. Next time only use us on a computer.” 2. When trying to make the calendars and select different layouts often the layout wouldn’t get applied. I would have to click through then go back several times. Often I would go back to pages and pictures would be changed, formatting would be changed, etc. without me knowing it. I’m glad I kept going back over and over. Automatic changes happened about 30% of the time. 3. When trying to apply discounts at checkout each price would increase. For instance, my first total was $75, then after I applied 20% off it was $102, then when I applied free shipping it was $123! I went back, removed the discounts which drew me to this site/app (I could have used another competitor) and paid $75 (ie no discounts, paid for shipping). I love the idea and convenience of this app but the reality is really bad.
  • Limited and frustrating Dec 9, 2019

    By :::.::::.:::::.
    I used to love using Shutterfly to creat my yearly photo calendars, and have been really disappointed in how frustrating and glitchy the website and app have become. I normally create multiple calendars for various family members, and loved the one stop shopping. I was going to create a photo desk calendar, but since you can only create certain projects on the app, it directed me to the website. The website is extremely slow and no longer organized my pictures by month or even in the order I downloaded them, some would come up in order, but others would be randomly placed, making it really difficult to find the photos I needed. When I finally got them downloaded and located the picture, I couldn’t always drag them into my calendar. Saying I was frustrated is an understatement. You also can’t edit projects on the app if you started them online, which is very frustrating when you don’t always have access to a shared computer. The app is very basic and I haven’t figured out if there is a way to share your work with others without giving them your login info. And since I’m making a family calendar, I always share it with the family members before I order. I used to really enjoy making the calendars, and they now have become a giant headache. Will be looking for another platform that will make the process more streamlined and less aggravating.
  • App has a glitch Dec 23, 2018

    By Unreliable Ordering System
    The app is easy to use but is unreliable. I placed orders for making 4x6” photos. I needed 5 copies of each print, as I was making photo albums for my family. I had to hit the plus button for each photo 4 times to get up to the total of 5 for each photo. Obnoxious and time consuming. Placed my order and received it yesterday. Problem is I only received 1 copy of each photo. I thought maybe I messed something up because I looked at the order confirmation and it said only 1 print was ordered for each photo. I assumed it was a mistake on my part...until I placed another order. This time, I placed an order for 3 copies of each photo. Set every photo to 3 copies. Had someone else check to make sure I had put each picture to 3. Again, obnoxious and time consuming. Placed the order and immediately checked my order confirmation. On the order confirmation, most photos said that I had selected only 1 print for each. I immediately canceled my order. So long story short, the app works if you only want to order 1 print of each photo. Any more than that and the app messes up your order. I do like the fact that I can get offers for free products through the app (despite expensive shipping). Overall, Shutterfly has great quality products but definitely disappointed in this glitch in the app, as it made the orders unreliable.
  • img Community
    You can easily make a custom Scrapbook from your 1000s of photo collection from vacations, family get-together and other memorable moments shared with friends and loved ones. Create one for your family or a loved one.
    img by Sharon
    2 years ago
  • img Community
    Shutterfly is one of my favorite places to go to when I want to make special gifts like photo books. It has so many affordable options, and it often has a sale of 50% off going on. With the holidays coming, every penny counts.
    img by Sharon
    1 year ago
  • img Community
    When you want to create gifts with some of the pictures you took from an 80th birthday or from a memorable trip, this app helps you to do it. Print them on t-shirts, mugs, cards, and more and hand them out to friends and family.
    img by Aubrey
    11 months ago
  • img Community
    A 2000-mile distance can feel particularly large during the holiday season, especially in the time of COVID-19. Customized and personalized gifts are a good way to bridge the gap. Turn your precious memories into photo books or even a mug, and put a smile on the faces of your loved ones.
    img by Sharon
    10 months ago
  • img Community
    No anniversary would be complete without at least a small gift. Perhaps the best option is creating a personalized present, especially if you're not in a position to spend $500 on something fancy. A photobook filled with precious memories could have a much bigger impact.
    img by Amy
    10 months ago
  • img Community
    Looking back on the year 2020 may be easier for some than others, but there must be 1 or 2 memories that you'd like to keep. Store and share photos with ease from your phone to keep the memories alive.
    img by Aubrey
    8 months ago
  • img Expert
    1. Like having your own print station and you never have to pay! Enjoy ordering an unlimited number of free 4x4 & 4x6 prints
    2. Use features like Baby Corner or Wedding Shop to easily discover the best, unique designs to help you create invitations & photo books
    3. Unlimited photo library! Easily save the uploaded images & have instant access from any device

    Reviewed by Antonio Rozich on March 14, 2018

  • My all time favorite, but shipping is costly Dec 24, 2018

    By Easy/fun
    I really can’t say enough about Shutterfly. My only negative thing to say is about the price of shipping. It is kind of expensive and usually counts per item. That stops me from ordering more than I would like to! But I have had such a great experience designing, shopping, and ordering with them. I am absolutely pleased 100%. I have never had a bad experience with them. I have been ordering from this company for many years and have bought tons and tons of items. I order from them at least 2x a month and that’s not exaggerating. One time I received the wrong item only because it was around Christmas time. But I got the correct item a week later and never had to worry about keeping track of it. I love all of the promotions they send through my email. It keeps me coming back for more. I have ordered things for almost everyone in my family and given lots of gifts and there is not one that I can shake my head at and say I wish I didn’t order this. I am so very thankful to have found and be part of this company. If you are reading this and have ordered then you know what I am talking about. If you have not ordered then what are you waiting for. Stop reading and go right to Shutterfly and order something right NOW! You will be a happy returning customer for life. Truly amazing and very very happy. Thank you Shutterfly for making my holiday shopping and gift giving so simple and easy. Sincerely, A life long satisfied customer (2018)
  • Awesome company Jan 19, 2021

    By Speedygirl66
    I have been making Shutterfly books since 2010 and I’ve grown over the years making Shutterfly books of my grandchildren‘s life. At first I didn’t have a clue what I was doing so I called Shutterfly for help and to this day, the amount of help I received is beyond words. This company has employed people that are knowledgeable, have a lot of experience with computers, patience and most of all, they stay with me on the phone as long as it takes until I understand how to do something. Never once have I thought about going with any other company to make my photo books. This company offers so many items with ongoing sale prices and freebies. I have yet to pay for any of my mailing address stickers or any 4 x 6 pictures. I can’t say enough good about Shutterfly, but what I can say is, this is an amazing company, you won’t find better service anywhere, the prices are always right and I will be forever be grateful for the products that I have always received in a timely manner and best of all, if you’re not satisfied at anytime, Shutterfly is always willing to work with you And every time I’ve called they always before I hang up and say is there anything else they can help me with. I truly feel that as a consumer, this is one company that always makes me happy to have called and receive such great results when all is said and done.
  • Expert and patient tech support staff Nov 14, 2019

    By Hczder
    I am a novice with Shutterfly and was trying to assemble a photo book from my iPhone. After 3 separate calls to your tech support team...my order was processed to my amazement and satisfaction. I called 3 times because after first problem I had was solved by your team, I felt I was ok to to continue on my own.. unfortunately, I continued to assemble my book only to run into another hurdle. Your patient tech support rep was supportive of me and spoke to me with empowering words that helped my confidence to continue creating my book. I was able to proceed with my assembly until I reached my third roadblock. By this time I was frustrated and gave up, but this book was very important to me to give to my daughter for graduating college with her MBA degree and my granddaughter graduating with her with her Associate’s Degree. I do not want to but it was important for me to call tech-support again. And the person on the other in once again very kind, very helpful, very patient, very reassuring and talked me through and process and my book was ordered. Just want you to know the character and caliber of people you’ve selected to work with your customers. I appreciate your choices. I neglected to get names this time but I need tech-support again I will have names to pass on to you. I am at 5 Star in satisfaction Shutterfly customer.
  • Baby Book Feb 10, 2019

    By J&L Special NANA
    This was my very first attempt on doing a baby book ever. I wanted to do a book for my first grand baby. Of course, I wanted it perfect. I was lost on how to even start the project. So I called Shutterfly, they were so kind, helpful, courteous and very patient with me. They held my hand each step of the way!! I spent many many hours doing the book SO MANY details which meant SO MANY decisions to make. But it was well worth the effort. I had originally planned on making a book every 3 months until 12 mos then start doing one yearly. Well, needless to say Nana never got there , now I have my second grand baby and I need to make one for him as well, but trying to find the time is difficult for me especially having to go through 8900 photos!!! OMG I need to learn how to organize my many photos into their own albums so I can make more books. I am Very electronically challenged!! But Shutterfly has wonderful customer support. I wanted to get some free magnets, but I couldn’t figure out what I was doing wrong so it looks like I am going to miss out on the Special. Keep up the good job Shutterfly. It’s a rare to get any customer service from anywhere theses days, but to get Really Good customer service that is Amazing and Refreshing because that makes Shutterfly stand out ever more!! 👍👍👍
  • Sep 6, 2021

    By Diane Moreland
    If you look for the right deals you can get amazing deals... i got a 16 to 20 photo for just shipping!!! ($7.67) and the $2 magnet deals rock! I got the set of 4 2 inch magnets for $2... entire set! And when i bough 5 sets i got free shipping... not all deals are that great... but others you can't beat... I reccomend adding what you want to cart before editing it with pictures and see if you like the price after shipping... then if you do, go back and add the pictures you want to your design.
  • Beyond Frustrated! Mar 22, 2019

    By Malysa5301
    I wanted to love this app. I really did. If it worked right it would be great. Especially because of the deals. I've spent hours making one 8 by 8 photo book because it wouldn't save my project. I started on the app and when I went to order it said "can not connect to Shutterfly check your connection". I had full bars of wifi and everything else was connected and running fast. I finally switched to the laptop. I managed to finish the book despite having to redo most of it. Now I'm still in the process of ordering. 15 minutes later it's still "spinning" I guess verifying my cc. It's "Erky" to say the least. Please Shutterfly fix these bugs and the app will be great! Update! After all my frustrations I’ve used this app several times to send my boyfriend cards, prints, and photo books. He love love love all of them. I can’t tell you how happy he is to get stuff from Shutterfly and always talks about the Orange Package. He gets so many compliments about the photo books and always has me telling other guys gf’s and wives where to get it. So I’ll say all in all I’m satisfied and it was worth it. I was just irritated this day when I was trying to make this book. Since I’ve made several with no issues. Thanks again Shutterfly
  • Sep 9, 2021

    By Mermaid Mandy
    Loved it! I always use this for prints when they go on sale. They have deals going on and off all the time, which I love. I always end up coming back to this app! I'll always be a loyal customer to Shutterfly. I love you guys 🙏🏻💖
  • Outstanding Photo Items You Design & Create & tons of discounts! Apr 18, 2021

    By Silly Bones
    Shutterfly is so versatile allowing you to upload photos or use the ones on your local device to create photos, canvas prints or framed items along with shopping bags, drink ware, dog scarfs, cards for all occasions, and so much more. You are only limited by yourself. Shutterfly offers so many discounts throughout the year that you can save a lot of money while ordering the photos and gifts you desire. I’ve often created different items and them stored them in my “Saved Projects” until I get a coupon to reduce the price. It doesn’t take long and I’ve gotten what I want. They are quick to finish and ship your order too. If there is a downside it would be shipping Shutterfly does charge shipping for each item. But, they allow you to stack coupons so often you can get part of your order shipped at a discount which is a huge help. I love this app. Especially since my photo printer died and I can no longer print decent pictures at home, this is the best place to order pics that time found especially since they offer u limited 4x4 or 4x6 inch pics for free, you just pay shipping to receive your pics. What could be better than that!
  • Best picture service PERIOD Sep 27, 2019

    By Snowboardking9
    Vast amount of choices! Ease of use/ user friendliness is incredible! Prices and gifts/freebies are unmatched! And their Customer service is second to none! I spent hours creating items and when I got ready to check out I hit the place order button. I did not realize until I got my credit card notification that my order was almost $100 over what I remember putting in my cart!!! I was relieved to see that unlike any other side I’ve ever visited they had a cancel order option that gave you 30 minutes after your purchase to cancel no questions asked, so I took this option and Then went back to try and figure out what went wrong but when I went back to my cart everything was GONE as well as most all of my saved projects. I was heartbroken because I could not find anyway to get back all the stuff I had to bet I was creating. With not much hope I called customer service and after a short wait time I spoke to an amazing representative that was able to restore my car and reload all the items that I thought were lost!! And the whole process took less than 10 minutes thank you Shutterfly representative!! Sorry I did not catch her name :(
  • Sep 13, 2021

    By Bea Bates
    Shutterfly is so easy to order prints from and it beats going to a store and printing pictures off. I am well pleased with the prints that I have received.
  • Shutterfly experience Jan 15, 2020

    By Handcartwoman
    I love the quality of Shutterfly, but want to offer a little of my personal experience. I wanted to order family photo Christmas cards early in December 2019, but after looking at the price I decided against the purchase. Because I had taken the time to design a card, Shutterfly emailed me a week or ten days later to offer me 40% off my order. When I selected the shipping option, I was given a time frame of arrival, 3-4 days before Christmas. I was okay with that, and placed my order thinking I could still get them in the mail by Christmas Eve. While I was notified of where my order was in shipment, I did not receive my cards until January 4, 2020. I mailed my Family Photo Christmas Cards, even though long past Christmas. I wish Shutterfly offered better prices whenever the order is placed, as opposed to offering a deep discount a week to 10 days after a potential order has been created. I wish Shutterfly was more honest about shipping times, and I wish Shutterfly offered more competitive shipping options. I have just ordered a canvas print of my Family Christmas Photo, the least expensive shipping option was $10, and I am not in hurry for this. I will take the time now to look at other companies, or Shutterfly competitors, to compare their form, function and value💜Sincerely, Renée Machado Connelly Berry aka Nanny Renée
  • Review Nov 29, 2018

    By I dont have rhe time
    Shutterfly is easier to use than the other sites I’ve tried but it still is difficult to use. It needs to have prompts or a chart that explains how to solve basic problems and what different symbols mean. For example: As soon as u select ur photos u want to use for ur book the system automatically plugs them into the pages and chooses the layout To change the order the pics are in and to change the layout then is very difficult. Through much time consuming trial and error I finally got the pages limited to one photo per page like I wanted it but I wanted them in order from oldest to newest and without spending many more hours I had to settle for a mixed up order that makes no sense because I couldn’t remove pics easily and replace them with the one I really wanted on that page. The few I managed to change were just luck. I couldn’t do it consistently because I couldn’t figure out what I did that made it possible. Sometimes what I did made it work and the next time it wouldn’t work. I think the app needs some work. The friend that helped me finish my first book transferred my information to our website. She said she never used ur app because it was too difficult. Several others Ive visited with said the same thing about the app. That it made it too hard to make ur own choices.
  • Shutterfly Review Apr 25, 2021

    By Winniero R
    The products sold by Shutterfly certainly deserve a 5 star rating; however, the instructions fall flat when it comes to the design a person has to choose for his/her project. Particularly, when it involves a book. Ideally, I would like to understand how to edit out/in pictures initially chosen for a book. I would like to see some direction for replacing a picture from front cover to inside and instruction about inserting captions with pictures. Very recently I ordered 3 books. With the first 2, I was winging it and had no idea what I was doing, so the product was my own making and not that pretty! By the 3rd order, I found a few more instructions and it will be an improvement, but not ideal. Again, I have to blame myself, BUT I hold Shutterfly responsible because directions should NOT be so confusing or absent. It is written as though everyone understands - well, everyone is not as tech savvy as you think. I’m not ignorant, but I certainly feel like it. This is a update. Just ordered my 4th book. Took me long time to complete because I’m still learning, but much easier now. There needs to be something added to screens to say how a person can go back to all uploaded photos and add to your selected group for book. Everything is not perfect, but it’s very good.
  • Sep 10, 2021

    By missi robb
    I love using shutterfly but I haven't gotten anything that I was supposed to get when I signed up. I was supposed to get a photo book every month for a certain amount of time and that didn't happen at all. I paid for the one book I bought. Other than that, I like being able to get pictures delivered to my door.
  • Excellent customer service made up for terrible experience Dec 14, 2017

    By scott333...
    Update: While my first attempt at creating my calendar was really frustrating, and almost all of my pictures were sideways when I double checked my project the morning after I placed my order, the great customer service turned my 1 star review into a 4 star. They were super understanding and cancelled my order so I could correct everything and upgraded my shipping so that I would still be able to get it before Christmas. Original post: Just had a horrible time using the iPad app. Was disappointed that not all of the design options available on desktop were available on the app. After I would finish putting photos into a layout and return to the page later sometimes photos would be missing, certainly hope they are all there when I get my calendar! Also not all photos would drag and drop into all layouts which was extremely frustrating. Even more, when changing the background only the top half of the calendar background would change so it didn’t match the bottom, making it a totally useless feature. Checkout was fine, glad you guys got that working smooth so you can get your money🙄. And excuse me but $8 for shipping after all this was simply infuriating!!!
  • Sep 9, 2021

    By Tracy Horne
    It takes a long time to order because you have to keep changing screens, then scroll through pics over and over... starting at the beginning every time.
  • Best customer service ever for this type of service Mar 22, 2021

    By Ambrose Buckner
    I am a new customer to Shutterfly and to show their appreciation and, I am sure to gain me as a lifelong customer, they showered me with wonderful promotions. Additionally, they went above and beyond to help me with a large (many pages) photo book since I have never used this type of service. They also have a variety of styles, layouts, fonts, etc. and an automated styling service as well as the option to have one of their artists create, style, and organize your book(s). I love that they run regular promotions, as well. My only complaints are: shipping is expensive, once a project is started on the full site, it cannot be edited or deleted on the app or mobile site, third, to experience the full benefits of styling books and other projects one must use the full site. Our laptops are dead, so I created my book, ordered my prints, magnets, and styled a coffee mug on the mobile site with ease. The book just wasn’t elaborately styled as it could have been if created on the full site. I am happy with it, though. I will definitely make more books when we again have a laptop. Takeaway: awesome customer service, expensive shipping.
  • Great app! Sep 12, 2020

    By princess101!
    I absolutely LOVE being able to design my own photo books in so many different and fun ways, but there are also easier options where you pick a design and it does the work for you if designing stuff isn’t really your thing. They also have this great feature where you can get unlimited free 4x6 prints which is awesome! And you can also get one free 6x6 photo book a month which I think is great! **IMPORTANT**My one problem is the shipping...they have all these great sales and deals but it’s kind of misleading once you go to checkout and they charge you an arm and a leg for shipping. And in the end it gets really expensive but I will say this, you pay for what you get. And with Shutterfly you can expect to get high quality stuff! So you have been warned about the prices...however, it doesn’t change the fact that this is my all time favorite app to use whenever I want to create photo book, need to order a LOT of prints/pictures, or even when I’m just looking to buy a special gift for someone. This is definitely the app to use!
  • Auto uploads beware Mar 17, 2021

    By Mljohnson1123
    I’ve used Shutterfly for years and it has all of my photos stored in it. I’ve made several books and bought lots of other items. Just today I noticed that every picture I was screen shooting on my phone it was auto uploading into Shutterfly. I have both iPad and iPhone auto uploads turned off but it was uploading everything. After chatting with a rep they said it was a glitch on my end and to delete and reinstall the app. Which I did. Of course now Apple is asking me to grant permission to allow Shutterfly access to all my photos or only selected ones. Since Apple has been that strict with their privacy I had allowed Shutterfly full access and never noticed auto uploads as a consequence. On the reinstall I denied Shutterfly access to all photos. Those screenshot pictures that were auto uploaded a few minutes earlier had now disappeared from Shutterfly. So do not allow full access to photos on Shutterfly unless you want EVERYTHING auto uploaded into your photos. That’s very sneaky of Shutterfly. And disheartening.
  • Nice cards and gifts, could use improvement to workflow Dec 12, 2019

    By ryewoman
    I use Shutterfly for holiday cards and client gifts for my small pet service business. While they are expensive, I appreciate the quality and variation on gifts. When I choose a photo gift item, I want to make the same item for all my clients but with custom photos and name of their pet. I find it cumbersome because many settings, besides the actual photos, are the same. However, I cant save some of those and create a template to base the other ones from. There may be a way to do this, but I have always found it to be a headache. If I choose make a copy, and save the project with a different name, I have to be very careful to change all of the elements such as name of pet and photos from the last one I did. This last time, it was a stainless water mug and it defaulted to a size that I was not choosing so every time, I had to go back and change the size. A few almost slipped through but I caught it at checkout. A better workflow for multiple photo gifts would be great!
  • Good App, Nice Products, Horrible Shipping Feb 7, 2018

    By Lauren E.S.
    So I’ve used the app fo a while, made several photo books on it, and it’s ok. I like that I can easily save my photos and access them again. Making the photo books is pretty easy, but don’t make a big mistake, like suddenly changing themes, or all your work will disappear never to be retrieved. Your edits between the website and app don’t communicate nicely either, which is super annoying. My biggest complaint? Their shipping. You’d think you could save some money by ordering two or three books at a time and shipping them at once, but the price to ship nearly doubles or triples with each product of the same kind you add to your cart. And if you’re ordering different kinds of items, like a book and a magnet, well then you’re really gonna pay through the nose. Plus, you’d think it would arrive pretty quick for as much as you paid for it, but you’ve got another think coming; takes nearly two weeks for the thing(s) to arrive, even though you had to sacrifice the child you made the photo book about just to get them shipped. Anyway, I keep using it because I’ve got a lot of pictures in my account and I don’t really want to go through the hassle of transferring them to some other company, so I’ll stick with Shutterfly for a while keep making photo books that sit unordered because I can’t stomach paying $8 for that thin orange envelope.
  • Sep 6, 2021

    By Nelson Rios
    Uploading photos to existing albums is extremely difficult. I have not been able to upload photos, because the add photo button does not recognize the newest photos, but only the ones.
  • Sep 16, 2021

    By Chelsea Kline
    Could be a little more user friendly. Constantly having to start back over every time I add a photo, its annoying. Usually give up. But I love their prices so I keep using it.
  • The app is HORRENDOUS Dec 31, 2020

    By LIsMe
    I order from them every year for all sorts of occasions because they have high quality merchandise. I’ve purchased photos, bags, calendars, ornaments, large prints and more. It’s all very good. That being said, the THREE stars are for the ease (yeah right!) with which I can even PLACE an order. Since the app crashes constantly, you need to redo all the work you’ve done, and it’s hit or miss what it saves before it crashes. I’ve worked on the site as well, and there’s no easy interface between the app on the phone and the site. You’ll need to make a copy of the work, and even then, you’ll need to reload all the pictures that weren’t saved during the 100 crashes on the app. To put this in perspective, to create a calendar with a maximum of 4 pictures per month, it took me THREE DAYS to finally be able to place the order! I’m technologically savvy, and I’m patient. This app (& site disconnect from said app) tries my patience every single time. Their customer service IS quite terrific, and they are aware they have these (constant) glitches and offer support. I truly love their merchandise, or this would have been a one star review. The three stars are for their merchandise choices, quality, and customer service. However, they are woefully lacking on ease and consistency while creating an order.
  • Sep 3, 2021

    By Emily Wright
    The prices for shipping are OUTRAGEOUS. The products are well done for the most part, but $20 for standard shipping is crazy.
  • Sep 13, 2021

    By Martha W
    Love the quality of Shutterfly pictures, but have had a lot of trouble with getting the hours of work on a photo book to save. 😥
  • Quality products, not always user friendly Aug 13, 2018

    By Princess Aurora's mom
    Pros: Price is good as long as there’s a sale, (and there are frequently good sales). The picture quality is great, and there are a number of good products to choose from. I can upload directly from Facebook, which helps when using a different device for locating the pictures for upload. Cons: If you are not using the right version (desktop version versus app) with the right device, it’s not going to work right. Trying to make a photo book on a mobile device was useless. Using the app just now, the couple of features that I could not find were the option to save my project as I was working on it and the option to edit the photo itself (beyond sizing) in-app. Not being able to save the project with so many pages was scary. There were some instances where the text or photo seemed to do its own thing, and I could not universally apply the same font and size to all the pages, making the project tedious. I know on the desktop version of the site, I can save as I go, but then changing out pictures doesn’t want to work, at least not while using a tablet. Nonetheless, I managed to put together a great book commemorating a great family vacation , and can’t wait to see the end result in the next couple of weeks!
  • Photo books need better quality Mar 26, 2020

    By Paminparis
    I’m a wildlife photographer and I’ve been making Shutterfly books for 10 years. I’ve done dozens. I’ll just say that Shutterfly has great customer service. The program for photo books has expanded and improved. However, the cost has gone way up. My average book costs about $175 after applying codes and discounts. I don’t mind paying for a beautiful big photo book. The big problem is in the quality of the printing. I just got my book of Alaska. My original photos were breathtaking. But the printing was dark, grayish, and contrasty. I got a credit for another book but had to retouch almost all the photos to accommodate the Shutterfly printing process before reordering. That was a lot of work, almost 350 photos needed artificial lightening to compensate for the dark printing. I do realize that the printing is set and runs it on a general setting. That’s fair enough. But the settings are too dark, are not close enough to the originals and the quality poor. If I showed you an original photo and then the same in the book, you would not believe the difference. And, yes, I shut off Vividpix, an awful feature in which colors are glow in the dark vibrant. So, conclusion, the quality should be better for the price.
  • Good but not user friendly May 24, 2018

    By Not Impressed 2018
    I like the choices, but the app is not user friendly. It seems easy enough, but there are some major hiccups. For one thing, when you add something to the cart, it removes all the pictures you’ve chosen other than the ones you’ve used. So if you’re getting multiple things, you have to go back through and add all over again. For me, that is a HUGE issue bc I like to compare. So it was awful. Then at one point the app just closed. Either bc it was overwhelmed or I was taking too long. Hence the 2nd issue for making me go back and re-add all the pics I already chose. I already once spent a VERY long time (8hrs, embarrassingly enough) and at the end, after I placed my order guess what? There was no order, and there was no saved work. Awful awful awful. I wanted to vomit. I literally didn’t sleep, and literally spent the entire night doing this. That was my first experience. Tonight I came on here for three pictures that I needed. I saw a great deal. Not only did it take me 1.5hrs, but in the end I ended up spending $55 for my “freebies” and like 5 pictures I got. $33 in shipping. Anyway, it is a lot of time, a lot of effort, and a lot of money. So I’m not impressed.
  • Handy but difficult to manage Nov 19, 2017

    By Capemayer
    It’s great to have an app to conveniently order pics off your phone but it’s very difficult to manage to do a book project. Navigating the options, editing photos bc when they were selected the app automatically cut off part of the original pictures which was often people’s heads , and trying to figure out what you’re supposed to do, or pics weren’t clicking and dragging to move etc. was extremely frustrating.( had to move to my laptop for that but ran into the same problem there ) Also when ordering free prints, after placing the selected photos in the cart, I wanted to add more pictures and there was no obvious way to do that . So I had to place the order as it was and then start another order which was annoying. Also the advertising said 50%off photo books but as I torturously made a 50 page book at checkout it only took 25% off bc of the 8x8 book size I chose . After several hours trying to arrange the book in order ( bc the book program randomly places them ) and fixing cut off heads I was afraid to change the book size to get 50% off and have to spends hours editing again.
  • Sep 11, 2021

    By Ernest Penland
    No attention to security. You can't change your password except via the "Forgot your password" feature and when you do, you can log into the website but not the app. This means the two are using DIFFERENT authentication mechanisms for the same service. And these people want to store all your photos? Why would I trust that? There isn't even a single result returned in their help pages when you search for "password".
  • Sep 14, 2021

    By Emerald Shadows
    Update Sept 21 Still can't view my photos. Uploading takes way way way too long. Uploaded the same album to Snapfish last night in less than 5 minutes. It's still loading in this app this morning. I changed to 3 stars until this glitch gets fixed. I can hardly click to see my albums. If the drop down opens, it immediately closes or closes as I'm trying to scroll to an album to look at. My albums in the app.
  • Hell on Earth Jun 13, 2018

    By DeltaDawnTamara
    So...I’m traveling and I needed to order by this morning to get my husband his Father’s Day gift on time. I started trying this morning. I don’t have my password on me since I’m in a different state. So I tried to reset my password and your interface sent me a link to the “Reset your password” button page. When I emailed you you asked for verification of who I was in a way that there is no way I could have done it traveling and I’m not sure I could do it not traveling. All I wanted to do was order a mug for my husband’s father’s day. By the time I get all of this done my phone is at 10% and I am in downtown DC with no charge cable. I spend 24 bucks to get a charge cable so I could use a friends battery. By the time I got a cord the mug will not be there by Father’s Day and I can not get your app to take my credit card. We had to use a backup email my friend had and she created a new account just so I could place the orde, which I could not place until now because the app would not take the credit card information. So now at 10:30 at night the order for a Father’s Day gift went through but will not be there until a week too late. I’m so frustrated, disappointed and upset. What should have been a great experience was horrible. Why do I have to have an account for you to allow me to spend my money. And why are you having a technical glitch that would for me to “prove”who I am. Well I just though you guys should knows
  • Sep 5, 2021

    By Beth Meyer
    I am a software engineer (bro to Beth) and first time user of shutterfly. I had to enter my name for the credit card multiple times, apparently a middle initial screws things up. Applying the free promo code for a 8x8 photo book was difficult. I appeared to be forced to download the app, although the promo email said it could be redeemed from the shutterfly website. I am still unsure if I'll receive the book. Even though I don't develop for the web, I could've provided a better user experience.
  • App has a glitch Dec 23, 2018

    By Unreliable Ordering System
    The app is easy to use but is unreliable. I placed orders for making 4x6” photos. I needed 5 copies of each print, as I was making photo albums for my family. I had to hit the plus button for each photo 4 times to get up to the total of 5 for each photo. Obnoxious and time consuming. Placed my order and received it yesterday. Problem is I only received 1 copy of each photo. I thought maybe I messed something up because I looked at the order confirmation and it said only 1 print was ordered for each photo. I assumed it was a mistake on my part...until I placed another order. This time, I placed an order for 3 copies of each photo. Set every photo to 3 copies. Had someone else check to make sure I had put each picture to 3. Again, obnoxious and time consuming. Placed the order and immediately checked my order confirmation. On the order confirmation, most photos said that I had selected only 1 print for each. I immediately canceled my order. So long story short, the app works if you only want to order 1 print of each photo. Any more than that and the app messes up your order. I do like the fact that I can get offers for free products through the app (despite expensive shipping). Overall, Shutterfly has great quality products but definitely disappointed in this glitch in the app, as it made the orders unreliable.
  • Bad customer service Nov 27, 2020

    By groupon is annoykng
    I ordered prints for a birthday party around 9pm at night Thursday. Ordering through the app it doesn’t ask or confirm the shipping address so I just assumed it would be the last place the order was sent. the next morning on Friday I saw that it had an old address from 6 years ago in a different state. I chatted with a customer service representative who then told me he corrected the address and even expedited the order! Awesome. (The app doesn’t let you choose shipping either). Monday I see the order has shipped but in my old state (NC) so I chatted with customer service again on Monday, and he confirmed the order was being shipped to AZ not NC. Tuesday I see the order was on my old city, so AGAIN I chatted with customer service who told me he didn’t see what the other 2 people saw and then put in a replacement order to AZ. I needed it by Friday and he confirmed it would be there by then. Wednesday I get confirmation my order was received so I chatted with customer service again to make sure I was still going to get my other order and the person told me no replacement had been ordered!!! And he couldn’t guarantee the order getting there when I needed it. Seriously, 3 representatives giving me wrong information?? That’s just too much. And it’s weird the app would automatically choose an old address and not the most recent place shipped to.
  • Ridiculous shipping prices Aug 1, 2018

    By Curlygyrl
    I was going to purchase 16 items and 163 prints. I did have five promo codes, three which came directly off the App. Right before I was going to check out I saw “free shipping if you spend $39!” So I went back and made a nice desk top frame and added a notepad to total over $44, to make sure I spent over the $39 for the free shipping. At check out it now cancelled off 2 of my promo codes for some unknown reason and they were still charging me over $36 in shipping. I did read the fine print that said 4x6 photos were not included in that discount, which was fine, but why are you charging me $36 for 10 magnets, a reusable shopping bag, and 163 prints? I then deleted the prints and figured I could print them at Walgreens for 10 cents, because they are on sale all the time. Even after cancelling the prints which were excluded from the free shipping, my shipping cost was still $27! I don’t understand. I love Shutterfly and the promos, coupons, etc... but they need to do something about the shipping. I think customers would rather pay for the “free” 4x6 photos then pay $30 in shipping for them. I ended up spending $8 and deleting all of my other items I spent 2 hours working on, because I wasn’t paying $88 for the few items I was purchasing since all of them were excluded from the “free shipping if you spent $39”.
  • BEWARE! Dec 27, 2018

    By mmmmmnnnnooooooppppppppppppp
    I have had multiple orders with delivery or print issues (ordered consecutively) This issues are anytime I add text. I have used the app on each order that has been wrong. Customer service has not resolved any issue. In one case I contacted customer service via email, immediately following receiving order confirmation email that indicated that the photo book I ordered was being sent to my billing address and not my shipping address. Although indicated on the app, the address defaulted at the order point. Customer service asked the correct address, I responded with the correction immediately. I received second email asking the same question again, I gave the address again, I was sent an email saying now my item would NOT make it by Christmas because it was now a reorder (even though I paid for rush shipping), I responded with this concern, heard nothing for two days and receive a final email saying that the item was on its way... to the original WRONG ADDRESS! Separately, I have had the app default and print my billing address on envelopes when I have indicated a shipping and return address. I have not had any issues resolved. So, while the products are very nice and image quality in nice when, you could wind up paying much more that you thought and be scrambling to cover up misprinted labeling. !!!BEWARE!!!
  • This app has a lot of glitches. Feb 22, 2020

    By Etybo
    This app has a lot of glitches. It took me multiple days to get a large photo book put together. The app kept deleting pictures I had inserted into set pages. No where to be found. It also wouldn’t let me delete pictures I decided I didn’t want, to replace with new ones. I needed to use all 200 allotted pictures, so I had to remove what was unwanted. I kept trying to delete the pictures, but would have to restart the app and open my project back up to get them to actually remove. This would cause problems with losing my saved work. Also, the “BACK” arrow button was poorly placed. It was right above the button used to focus in on a specific page or have a broad view of all the pages. I kept hitting it by accident and having to reopen my project, because it had exited me out! 🥴 I finally finished my book at 1am. I started working on it early this morning and had already worked on it other days. I am praying it turns out good... because it cost me about $200 on SALE... and hours on end. It’s a present for my oldest daughter’s 16th Birthday. I am a bit of a perfectionist, but these glitches made what would have already taken a lot of time, so much worse. Hopefully next time I try the app to make another photo book, these things will be resolved!🙏🏼
  • Major Flaw Jul 31, 2020

    By Ms. Puggy
    I downloaded the Shutterfly app to make a photo book as a birthday gift. The price was reasonable for 23 pages, and there were plenty of unique and fun formats to organize photos and text. There were unlimited fonts of all different styles (the book themes looked good in the previews but honestly didn’t look great in the book itself; I stuck with a plain white book.) At first it was going great until I added the book to my cart and proceeded to order it. Well, the app said that they couldn’t load the book at the moment and to try again. I tried everything- making the entire book all over again, signing into a different account, even deleting and reinstalling the app. Nothing worked. This was very frustrating as I ended up spending several hours on making the same book over and over to no avail. I don’t know what the problem was but we ran out of luck and gave up on Shutterfly. I wouldn’t recommend investing many hours in the app like I did unless you have lots of time to kill and are prepared for the risk of problems with the app. Poor quality- they need to fix this issue in order to gain customer trust. Will not be ordering from Shutterfly ever again- instead I will stick with Snapfish or Walgreens to make photo related gifts. Disappointing.
  • Sep 15, 2021

    By Shawn Hill
    I signed up and supposed to get free gift. When I click on free gift it does not work. I also have promo to get free phone case. That also does not work. I tried to use chat feature, but guess what? Yup, you guessed it, that does not work either. Horrible waste of time. I noticed that customer service did not reply to any of the commentsand just based on that, you don't care what people have to say and that's bad business.
  • Sep 12, 2021

    By Vanessa Mardaus
    I have used Shutterfly for years and the new update to the site is horrible. I'm on high speed internet and slow reaction to make the book. In addition, everytime there is a site sale, it is super slow as well. Very disappointi g especially when I put time aside to work on the projects.
  • Sep 5, 2021

    By Dorothy Watson
    Terrible to use, vvery difficult to move pages. Adding text is very difficult. Can't change picture design.....they need end user testing for real life application and use!
  • Convenient but super glitchy Dec 17, 2019

    By RSVLGIRL916
    Used the app to make a couple calendars for grandparents. 1. When ordering there was a glitch which I did troubleshooting for over the course of several hours. I called the next day and the customer service person told me to log out and log back in. I asked if my work would be saved, he said “of course, yes,” and come to find out all but one of my projects was recovered after several attempts and his troubleshooting. Service was pleasant but he told me “that’s why you need to use our site on a computer, not an app. There are many issues. Next time only use us on a computer.” 2. When trying to make the calendars and select different layouts often the layout wouldn’t get applied. I would have to click through then go back several times. Often I would go back to pages and pictures would be changed, formatting would be changed, etc. without me knowing it. I’m glad I kept going back over and over. Automatic changes happened about 30% of the time. 3. When trying to apply discounts at checkout each price would increase. For instance, my first total was $75, then after I applied 20% off it was $102, then when I applied free shipping it was $123! I went back, removed the discounts which drew me to this site/app (I could have used another competitor) and paid $75 (ie no discounts, paid for shipping). I love the idea and convenience of this app but the reality is really bad.
  • Limited and frustrating Dec 9, 2019

    By :::.::::.:::::.
    I used to love using Shutterfly to creat my yearly photo calendars, and have been really disappointed in how frustrating and glitchy the website and app have become. I normally create multiple calendars for various family members, and loved the one stop shopping. I was going to create a photo desk calendar, but since you can only create certain projects on the app, it directed me to the website. The website is extremely slow and no longer organized my pictures by month or even in the order I downloaded them, some would come up in order, but others would be randomly placed, making it really difficult to find the photos I needed. When I finally got them downloaded and located the picture, I couldn’t always drag them into my calendar. Saying I was frustrated is an understatement. You also can’t edit projects on the app if you started them online, which is very frustrating when you don’t always have access to a shared computer. The app is very basic and I haven’t figured out if there is a way to share your work with others without giving them your login info. And since I’m making a family calendar, I always share it with the family members before I order. I used to really enjoy making the calendars, and they now have become a giant headache. Will be looking for another platform that will make the process more streamlined and less aggravating.
  • Customer of 10 Years - Please Read Before Using Shutterfly Jan 29, 2020

    By Regina Kantina
    I am not the one to post bad reviews ever, however this one was pretty heartbreaking and I want to help others by sharing this. My grandmother went into the hospital with only 30% of her heart working near Christmas. I ordered from Shutterfly like I always do. This time I ordered a cross with my grandmother's picture with us on there. No warnings showed up so I ordered it. It came in very blurry but I did not have time to contact Shutterfly and get a new one before Christmas, so I gave the blurry one to my dad. He cried and I promised I would get him a new one. I called them the next day, a wonderful woman said that even she had issues with it when she ordered one herself and helped me figure it out. She said that I could contact them again before ordering to ensure the second one would be right which the person said it was perfect. I saved the chat of the person who helped me. It came in blurrier than the first one. I just called for help again when the rep and her manager refused to help me because I accidentally entered in a different email address (same name) on the order than the one on the account. I was heartbroken that after 10 years of many orders, they would not help me with something that means so much to me and my family. I am now on the search for a new company for my future orders. Hope this helps.
  • TIRED OF TRYING WITH CRASHING APP!!! Mar 26, 2018

    By LuvBunny13
    This app is the absolute worst I have ever used? 1st I was working on 2 different photo books, then the app started crashing. Everything was ok at first then I noticed I lost one of the books I was working on. No big deal cause I still had one. I worked with it for 3 weeks because the app kept crashing, then it wouldn't upload any of my pictures. Today I try to go in and finish my saved book only to find out all of my info and my book was lost from the app crashing. I have been trying to start all over without a comolaint, BUT the app has already crashed on me 10 times. I can't even put 1 photo in the book without it freezing or completely shutting off. Now you people want a review and for me to refer my friends? You have to be joking. There is no way I would recommend this app to anyone!! I have lost 3 books and I don't think I want to continue starting and restarting every project that I would like to have. The main reason I have been working so diligently on this book is because I want to give it to my mother. My father passed away a little over a month now and I have been trying to make this book of them for her. Now I can't even get that to work! WHAT DO YOU SUGGEST?!? I am very dissatisfied, disappointed and frustrated. Thanks for NOTHING! I didn't even want to give any stars for this app
  • ABSOLUTE NIGHTMARE Jun 22, 2020

    By mynameisasecret.....
    Ordering photos through this app was an absolute nightmare. The app would take over a minute to load after every button I pushed. It would only allow me to add one photo at a time to the cart before closing me out of the app (sometimes not even one). This was extremely frustrating as I was ordering 180 pictures. The only reason I kept using this app was because the app allows you to get unlimited 4x6 and 4x4 prints. Even with shipping, this allowed me to save about $30 compared to Walgreens. After about 8 hours in the app (not joking, I checked my screen time) I was ready to checkout. When I tried to checkout the app would not let me and kept shutting me out. I restarted my phone multiple times, updated my phone, uninstalled and reinstalled the app, and the problem continued. I eventually decided to try using the website on my iPad. I logged into my account and about 10 photos were deleted from my cart. At this point, I was beyond frustrated and just wanted to get my order placed with what was still in my cart. The website was also extremely slow, but after about 20 minutes I was able to place my order. I wish I had just spent the extra $30, ordered from Walgreens and saved my self a whole bunch of time and headache. Will never be using this app again and DO NOT recommend.
  • Double cost of items in cart at check out Dec 5, 2019

    By 1hopee1!
    The price of the items in the cart are doubled when you proceed to check out. Promos such as 5 free magnets don’t materialize, and the cost is therefore not deducted. A mug and 5 “free” magnets cost nearly $18 dollars to ship! The promotions that they grab your attention with in large print, don’t really apply to most of what you want, or you have to buy in very large quantity in order for them apply. I phoned Shutterfly via an 888 phone number which I searched for and found online, and it is completely automated, complete with fake typing sounds in the background. You will never be able to speak with someone. If you want to discuss adjusting the cost of the items, you have to check out and order them anyway, get the order number, and then email to a specific address to explain why the cost of the items you’ve already ordered need to be adjusted. The automated message informs you, that once you email this address, you will have to wait 3-4 business days to get a response to your email. By then, I would assume your ordered items would already have been delivered, and you’d likely have even more trouble getting prices adjusted on items that were already shipped to you! This is garbage. I will look for Christmas cards and photo-gifts elsewhere next time around.
  • Terrible user interface Jul 15, 2018

    By Rabidreader23
    This app is horrible. Wanting to work on a photo book on my iPad instead of firing up the desktop computer I downloaded this app because Shutterfly won’t let you edit a book in chrome or safari on the iPad. (I don’t have this problem with other publishing companies.) First I am FORCED to upload a minimum of 20 pictures for a photo book (I had 17 for a baby book I am making). Then it automatically populates them into a book and I can’t remove the extras from the photo tray. The book is blank and I have to choose the design AFTER the photos are added. No way to preview designs first. Design choices are cheesy and limited compared to what they offer to work with online. That’s as far as I got before I deleted this app. Waste of my time. The only reason I come back time and time again to Shutterfly is because they offer so many “free” items (but don’t get me started on their ridiculous shipping costs). To be honest the print quality isn’t that great and it varies SIGNIFICANTLY all the time. I’ve had to contact customer service frequently for photo books that have terrible print quality (over saturated, too dark, etc). I definitely don’t see any merit in using this app. It offers no advantages to using Shutterfly other than you don’t have to be on a desktop computer.

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