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SHEIN-Fashion Shopping Online
ShoppingZOETOP BUSINESS CO., LIMITED
Meet the SHEIN app - Your Fashion Destination and at Prices you'll Love!
Meet the SHEIN app - Your Fashion Destination and at Prices you'll Love!
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Featured on Must-Have Apps to Improve Wardrobe & Dress Better
Meet the SHEIN app - Your Fashion Destination and at Prices you'll Love!
see more about SHEIN-Fashion Shopping Online
About SHEIN-Fashion Shopping Online
SHEIN is an affordable online shopping platform with a distinct tone focusing on women's fashion. No matter what the current fashion trend is, Shein.com is sure to follow it or even lead it. With all the categories like women's clothing, men's clothing, kids' clothing, shoes and accessories, and 20,000+ styles including dresses, blouses, swimwear and T-shirts, SHEIN is a one-stop destination for fashionistas. Shopping becomes even more enjoyable with the new SHEIN mobile app. Welcome to the incredible world of SHEIN--available in your pocket and at your fingertips.
We take pride in satisfying our customers and bringing them the best shopping experience.
Features:
Save you more
-Get an extra 10% off on your first order
-Free shipping for orders over $49 & free returns for all orders
-Get up to 80% off every day with Flash Deals
-Sale alerts and promotional emails
Securely ordering and paying
-Ordering process is risk-free
-Secure payment via PayPal or credit card
-Shop now, pay later. Choose Afterpay in 4 interest-free payment
-7/24 customer service and Live chat service
SHEIN gals exclusive perks
-1000+ daily new arrivals
-Styling tips, ratings and reviews to inspire you.
-Keep up with your friends' latest activities in Timeline
Contact us:
URL: us.shein.com
Facebook: www.facebook.com/sheinus/
Instagram: www.instagram.com/shein_us/
Email: dispute@shein.com
We take pride in satisfying our customers and bringing them the best shopping experience.
Features:
Save you more
-Get an extra 10% off on your first order
-Free shipping for orders over $49 & free returns for all orders
-Get up to 80% off every day with Flash Deals
-Sale alerts and promotional emails
Securely ordering and paying
-Ordering process is risk-free
-Secure payment via PayPal or credit card
-Shop now, pay later. Choose Afterpay in 4 interest-free payment
-7/24 customer service and Live chat service
SHEIN gals exclusive perks
-1000+ daily new arrivals
-Styling tips, ratings and reviews to inspire you.
-Keep up with your friends' latest activities in Timeline
Contact us:
URL: us.shein.com
Facebook: www.facebook.com/sheinus/
Instagram: www.instagram.com/shein_us/
Email: dispute@shein.com
Write a Review
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LEGIT
Jan 5, 2021 100% legit site for fashionable affordable clothing. I’ve been purchasing for the last 2 years or more now with at least 20 + items each purchase and have never been cheated or disappointed. Customer service has always been above and beyond for me, they always get back to me and never had an issue with returning items that didn’t fit (if they’re eligible for return, not everything is but they tell you before checkout what isn’t) my closet is about 85% SHEIN clothing and shoes and the rest mall bought clothing. I prefer SHEIN over anything lately. Quality is usually amazing but be sure to read reviews and picture reviews before purchasing. Once I found my size in SHEIN it’s made shopping easier with less returns. Returns for US are free (at least I’ve never paid for any) so that’s another plus. They’re usually fast with shipping but with COVID I’ve been getting them like 3-4 weeks later. Which is understandable given what’s going on. But once things are back to normal it’s usually 1-2 weeks. I’ve only ever had 2 packages lost in the mail due to COVID which they happily replaced, no problem and sent out new for me. I did eventually end up getting the first “lost” packages though. You never know until you give it a try for yourself. I’m definitely glad I did. They except PAYPAL which is much more comforting when you’re a new buyer, since they cover you. I love this app/store. 10+ stars. Seriously.more -
Jan 11, 2021 Very good app, until it stopped taking my payments. I haven't been able to order anything since. I use a prepaid credit card so I don't have a bank to contact if it stops working so their advice isn't soo great. I bought another credit card, but the same thing happened. I'm starting to believe it's the app, not the card.more -
Love it 💞
Nov 17, 2020 I’ve been on SHEIN for a while now, and it has become my favorite online store app to shop on! There was only one problem I had with it, when I confirmed a order a few days later it canceled it. But I got a refund on it, and just ordered it again. When I payed for faster shipping it really helped, it came in about 3-4 days and for only 12 dollars. Refunds are really easy, well that’s what I know from my experience. I’ve never actually received a item, and it came broken, or I didn’t like the material and I had to return it. So maybe it would of been harder to return If I already received the item. But always make sure to check the reviews, and start for the ones who gave it a one star. Sometimes mistakes happen in a product usually 30% or 20% of the time. If most of the reviews put lower than 3 stars I wouldn’t recommend buying the product, look for items that mostly have 4 or 5 stars. I don’t recommend buying mirrors on the app either, usually they are just for decoration and comes in horrible quality, so if you just want it for decorating that’s fine, just make sure to be careful because it may come broken some times. For clothes on SHEIN is actually really cute and super great quality. Mostly SHEIN is a really great app for clothes, decorating, shoes, beauty products, and for all my big girls out there 😌really recommend!!!💞🥰more -
Jan 11, 2021 I love SHEIN the clothes are very affordable, they don't look cheap people love my outfits that I put together. I tell all my friends and there's always something new. Returns are so easy. Even though I don't have very many returns because I passed the outfits onto a friend or relative if they don't fit and then they love them. You have a permanent customer 💋😁more -
Beautiful yet affordable. One of a kind.
Oct 10, 2020 I don't really write much reviews about stores but holy moly! SHEIN is absolutely amazing. At first, I didn't buy from them because I thought it would be one of those sites that uses cheap material and takes ages to ship but I was wrong. The quality of their clothes blows me away every time that I shop, and the affordability. I can bulk order many items, and I have the option to pay in weekly installments. Most of the clothes are true to size, and only very few maybe a tad bit small. Their shipping to NY is very quick, sometimes within a week of ordering I'd get it, but definitely no longer than 2 weeks. Due to COVID, they also sanitize the clothing and packing inside of the main one which I think is great, of course we can sanitize ourselves upon receiving. Another great perk is that with every purchase we make, we earn points which can be used as a discount. Every 100 = $1, it sounds like a lot which means a penny a point, but the clothing cost is very cheap, so it's only fair, plus they have extra discounts on top of the amazing prices. I hope they continue with their affordable prices and great quality. SHEIN is truly one of a kind. ❤️more
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It’s great but…
Jan 1, 2020 I had the app on my previous phone and then I downloaded it again on the one I’m using now. The first problem was that, I couldn’t log into my account on the new phone because of my password. And I even had the password saved in my notes to remember. So, they sent me a reset email. I had to do that a couple of times until they stopped sending it to my spam folder. So I was finally able to actually click the reset link. It worked (thank goodness 🙄.) However, when I finally signed in on the new phone, everything from my order history, wishlist items, shopping bag, and other account information were missing. It was like it started a brand new account, even though it was the same email account. I’ve always had this problem with SHEIN, having to create new accounts. And so now I have to use my old phone for managing the orders. I really wish I could use my current for phone for all of that instead having to go back and forth. In the end, it’s a great app, I love the clothing options but, I would really appreciate it if they could somehow make logging in on various devices more efficient or maybe even add an option where you can ‘Sign in using Google’ to eliminate the hassle of having to remember and/or resetting passwords every now and then. I would also like if they worked on better customer service answers.more -
HORRIBLE SERVICE!
Nov 18, 2018 This website is absolute TRASH. First let me begin by saying the measurements for the clothes are completely wrong, when you order something that should fit you it won’t. They will have you ship it back for free, but you won’t get your original shipping back in the refund. Secondly, the customer service is AWFUL. They do not give a crap about any inconveniences you experience due to their many screw ups. I ordered a robe and chemise set for my birthday, a 1X should have fit by the measurements. It didn’t. I sent it back and told them I wanted a refund. I ordered a size up because it was a just a tiny bit too small and the measurements said the 2XL was 2 inches bigger so the 2X should have fit perfect. Iwas wrong it was about .5 inches bigger. Measurements were definitely wrong. Barely a difference. They don’t care. Finally they receive my first return and instead of refunding my money they ship me a replacement? I chatted them and told them I requested a refund not a replacement and they said it was too late it had already been shipped I have to ship it back. So now I have to wait ANOTHER 2-3 weeks for my money because of their screw up. This website is a literal joke. Also, I left a honest review about the measurements of the robe and they hid it from the item. They only post reviews that benefit them. Total trash. DO NOT BUY FROM THIS PLACE!!!more -
Jan 11, 2021 I made 3 orders in nov and dec. I received 2 of them. I've tried many times to get ahold of to no avail. The 2nd order never arrived. Still waiting and irritated. The other items were nice, but if you don't get all that you paid for...there not nice enough! I won't order again, no savings with this company!!!more -
it’s an ok app
Nov 22, 2020 Yes, Shein provides online shopping and has very stylish clothing that will meet anyone’s styling standards. Although, Shein clothing material isn’t the best in certain times. For example, I look at reviews sometimes and find out that that clothing is either too small, material is too thin, size wasn’t correct, clothing was shorter than shown, the list goes on! The clothing is sometimes isn’t all that bad tho and is very stylish. There is a reason behind this review though and let’s talk about it. Recently I participated in an event where you could earn either 20 million points or 20 thousand points. Not too sure. I had won by sending links to other people and had to verify my email. I completed all that was needed for me to receive the points. Today is Saturday which is when they are supposed to give the points. Currently 7:20 pm and I still haven’t received my points. If anyone else has won could anyone inform me if they have their points? Another thing is that I tried emailing shein with some questions because I’m pretty sure that they don’t think my email is verified. Edit: This app didn’t even give me the points it promised. It only gave 100 points to my friends and I (they won too). This app is pretty much a scam with cheap clothing. I definitely recommend to not get this app.more -
They hack into your phone!!!
May 21, 2020 When I downloaded this app a few months ago I was extremely excited because the clothes were very cheap and super cute! I’ve also ordered many things off of this app and everything has been fairly good quality and overall I’ve been very happy about the clothes, accessories, etc. Then I saw a video on social media where this girl was talking about how someone had logged into her email, instagram, etc. she checked her email and the login had come from Shein. I checked the comments of this video and many people said they were experiencing the same thing. I was very surprised so I went to go check my email and saw that someone had tried to login to my email/other socials so I deleted this app. If you look up Shein you will see multiple articles on this subject. If you have Shein, Romwe, or Zaful, delete them!! They are all run under the same company. I deleted all 3 apps and I haven’t gotten a single hack alert in weeks. My sister also got an alert about these clothing apps then deleted them after and she also hasn’t gotten the alerts sent to her account. If you need fairly cheap stuff look on apps like Depop and AliExpress, they have cute cheap stuff that doesn’t try to scam you.more
- An affordable online shopping platform with a distinct tone that focuses on the trending women's fashions
- Browse over 20,000 items at any given time to find the latest in men's, women's & children's clothing and accessories
- View styling tips, item reviews and ratings to help you make the best decision while shopping online
Reviewed by Kaylin on October 16, 2018
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LEGIT
Jan 5, 2021 100% legit site for fashionable affordable clothing. I’ve been purchasing for the last 2 years or more now with at least 20 + items each purchase and have never been cheated or disappointed. Customer service has always been above and beyond for me, they always get back to me and never had an issue with returning items that didn’t fit (if they’re eligible for return, not everything is but they tell you before checkout what isn’t) my closet is about 85% SHEIN clothing and shoes and the rest mall bought clothing. I prefer SHEIN over anything lately. Quality is usually amazing but be sure to read reviews and picture reviews before purchasing. Once I found my size in SHEIN it’s made shopping easier with less returns. Returns for US are free (at least I’ve never paid for any) so that’s another plus. They’re usually fast with shipping but with COVID I’ve been getting them like 3-4 weeks later. Which is understandable given what’s going on. But once things are back to normal it’s usually 1-2 weeks. I’ve only ever had 2 packages lost in the mail due to COVID which they happily replaced, no problem and sent out new for me. I did eventually end up getting the first “lost” packages though. You never know until you give it a try for yourself. I’m definitely glad I did. They except PAYPAL which is much more comforting when you’re a new buyer, since they cover you. I love this app/store. 10+ stars. Seriously.more -
Love it 💞
Nov 17, 2020 I’ve been on SHEIN for a while now, and it has become my favorite online store app to shop on! There was only one problem I had with it, when I confirmed a order a few days later it canceled it. But I got a refund on it, and just ordered it again. When I payed for faster shipping it really helped, it came in about 3-4 days and for only 12 dollars. Refunds are really easy, well that’s what I know from my experience. I’ve never actually received a item, and it came broken, or I didn’t like the material and I had to return it. So maybe it would of been harder to return If I already received the item. But always make sure to check the reviews, and start for the ones who gave it a one star. Sometimes mistakes happen in a product usually 30% or 20% of the time. If most of the reviews put lower than 3 stars I wouldn’t recommend buying the product, look for items that mostly have 4 or 5 stars. I don’t recommend buying mirrors on the app either, usually they are just for decoration and comes in horrible quality, so if you just want it for decorating that’s fine, just make sure to be careful because it may come broken some times. For clothes on SHEIN is actually really cute and super great quality. Mostly SHEIN is a really great app for clothes, decorating, shoes, beauty products, and for all my big girls out there 😌really recommend!!!💞🥰more -
Beautiful yet affordable. One of a kind.
Oct 10, 2020 I don't really write much reviews about stores but holy moly! SHEIN is absolutely amazing. At first, I didn't buy from them because I thought it would be one of those sites that uses cheap material and takes ages to ship but I was wrong. The quality of their clothes blows me away every time that I shop, and the affordability. I can bulk order many items, and I have the option to pay in weekly installments. Most of the clothes are true to size, and only very few maybe a tad bit small. Their shipping to NY is very quick, sometimes within a week of ordering I'd get it, but definitely no longer than 2 weeks. Due to COVID, they also sanitize the clothing and packing inside of the main one which I think is great, of course we can sanitize ourselves upon receiving. Another great perk is that with every purchase we make, we earn points which can be used as a discount. Every 100 = $1, it sounds like a lot which means a penny a point, but the clothing cost is very cheap, so it's only fair, plus they have extra discounts on top of the amazing prices. I hope they continue with their affordable prices and great quality. SHEIN is truly one of a kind. ❤️more -
Jan 12, 2021 I'm obsessed with this app!!! Very easy to navigate. The prices are incredible!! The only thing that I have an issue with is the sizing because under your profile it does not give you the choice of standard US sizes, instead it's centimeters, kilograms Etc. Wish that I could just do it by inches and standard measurements that I am used to. If there is a way to do it I have yet to figure it out!? I am totally obsessed with this app and wish I would have found it sooner. Love the trial center alsomore -
Jan 11, 2021 Love this app, so far I've had no issues. The app is very easy to use everything has its place. I've placed one order with 3 items. The prices are great, shipping was faster than expected. I placed the order on 01-02 and received it on 01-11, the expected arrival date was 01-24. I am extremely happy with the quality of the product's and I will be ordering much more soon!more
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Jan 11, 2021 Very good app, until it stopped taking my payments. I haven't been able to order anything since. I use a prepaid credit card so I don't have a bank to contact if it stops working so their advice isn't soo great. I bought another credit card, but the same thing happened. I'm starting to believe it's the app, not the card.more -
Jan 11, 2021 I love SHEIN the clothes are very affordable, they don't look cheap people love my outfits that I put together. I tell all my friends and there's always something new. Returns are so easy. Even though I don't have very many returns because I passed the outfits onto a friend or relative if they don't fit and then they love them. You have a permanent customer 💋😁more -
Great app- but a few suggestions!
Dec 29, 2020 I love SHEIN and overall the app is super easy to navigate I just think a few improvements could be made. For one, I think on the app you should be able to select the date under the “new in” section like you are able to on the traditional website format. This would allow me to look at the app every day and filter to see what new stuff was added, without having to search through all the other “new in” items I saw the day before, and 2 days prior, etc. I also think it would be best if the “check in” to earn your points popped up as soon as you opened up the app- like many game apps do for “daily tokens” and whatnot, because even though I’m on the app at least once a day I usually don’t remember to go to the check in page to earn my points. Finally, I think the main search feature should have an option to filter just “plus size” because currently you can search for an item description and filter it to a size of your choosing, for example 1XL, but a lot of the time I will buy a size smaller or bigger than my general size based on size descriptions, so I’d like to see all the plus size options available without also seeing the clothes that come in only straight sizes. Hope these suggestions are useful!more -
Jan 11, 2021 Know your height, bust, waist, and hip measurements. Items are individually sized so what is an XS for you in one outifit could be a S in another. So far no major complaints. There was one time where my tracked shipping said that my package was signed and delivered but I never recieved it. Their chat service was very helpful and I got a new package and credit on sold out items on my request. Only thing is that they'll have major sales but it will only be for straight sizes-not plus.more -
Jan 11, 2021 Ordered from Shein on multiple occasions. Cannot fault the clothing.. I tend to check user reviews of the product with images (as these are very accurate) and I have never had any trouble with any of my items (besides the odd one being too small)... But overall fantastic.. bare in mind, delivery can take up to a month, but well worth the wait 😍more
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Jan 8, 2021 The app is user friendly in finding great items at reasonable prices but does not issue an appropriate invoice like Amazon does that can be used for persons who have to go through customs to clear the items. Also the orders are most times split into two packages which are shipped separately and cause problems with added costs when being shipped to a courier who would then ship it to me. If the items are being shipped directly to you then this would not be a problem. That's my reason for 3 stars.more -
SHEIN review
Jun 4, 2020 I have been shopping with SHEIN for a long time now and honestly I love most of the things I purchase from them. My advice is the make sure you look at the reviews and any added pictures before you buy a product, since some things run small and large. The reason for the 3 stars and not 5 is because of their customer service. They got rid of their custom service chat with an actual person on their app and now it is just an automated chat which has been proven to be very unhelpful. I have had to Facebook message them to get ahold of someone and even then, it takes over a day just to get a response. I also advise y’all to pay for the expedited shipping because your package will take multiple weeks and the shipping information will not be updated as fast if you use their free shipping method. I placed an order on April 3, 2020 and I placed another one a few weeks later and paid for expedited shipping. I received the expedited shipping order within a week and a half, but I have yet to receive my original order that was placed on April 30. Just pay for expedited shipping and look at the clothing reviews and y’all will receive some awesome clothes for really cheap!more -
I love this app, but...
Jun 19, 2020 Listen, I am a HUGE shein fan. Been shopping with them for about 4 years and I love their stuff. I was super excited when their home collection launched as I was redoing my bedroom and wanted some decor from them. I placed 3 separate orders, all within a couple days of each other back in May. The first two got to me in about 2 weeks, maybe even a little shorter than that. However I have yet to receive the third order, and I placed it on MAY 13TH. I get it, covid, cutbacks, all that jazz, but good lord, it has been almost 40 days since I placed that order and I’m convinced it’s never coming at this point. I don’t know how I can go from placing the first two orders and getting both of them within 7-14 days, mind you, I placed my first order on MAY 9TH. This is ridiculous. My order did not move for 3 weeks. Nobody touched it, it wasn’t moved or handled for THREE WEEKS. It is JUST NOW in transit. I’m annoyed and I’m frustrated. I get that covid is causing delays, but come on. I have placed plenty of other orders with other companies wayyyyy after this one and received ALL OF THEM already. I completely understand the initial set back, but this is getting really old.more -
Nice but...
Sep 2, 2020 I JIST want more aesthetic clothes. Maybe a way to make outfits without having to join a contest so I can use the clothes from my wishlist. I don’t like that the boards has a limit of ten I thing that’s dumb. It’s be nice if we had like clowncore clothes, more studded chokers in different colors, platforms. Dude if y’all could put demonias on here I’d be set. More punk clothes. More goth clothes. Less soft kid stuff. There’s plenty of soft girl stuff for the soft girls I’m certain they’ll find something. This app would be heavenly if you could put more punk clothes and accessories. Rainbow clothes, give us more pride things, more bucket hats, most people on here are teens who are only purchasing from fast fashion because we are poor and can’t afford anything else. Not to mention y’all accept PayPal without charging from a credit card which is gorgeous I like that a lot because I’m 13 and I can’t get a credit card connected to my PayPal because I can’t get one. Also I don’t like that the points expire. Like maybe I’m tryna save up for something just for my points to expire like that’s not chill smh.more
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It’s great but…
Jan 1, 2020 I had the app on my previous phone and then I downloaded it again on the one I’m using now. The first problem was that, I couldn’t log into my account on the new phone because of my password. And I even had the password saved in my notes to remember. So, they sent me a reset email. I had to do that a couple of times until they stopped sending it to my spam folder. So I was finally able to actually click the reset link. It worked (thank goodness 🙄.) However, when I finally signed in on the new phone, everything from my order history, wishlist items, shopping bag, and other account information were missing. It was like it started a brand new account, even though it was the same email account. I’ve always had this problem with SHEIN, having to create new accounts. And so now I have to use my old phone for managing the orders. I really wish I could use my current for phone for all of that instead having to go back and forth. In the end, it’s a great app, I love the clothing options but, I would really appreciate it if they could somehow make logging in on various devices more efficient or maybe even add an option where you can ‘Sign in using Google’ to eliminate the hassle of having to remember and/or resetting passwords every now and then. I would also like if they worked on better customer service answers.more -
They hack into your phone!!!
May 21, 2020 When I downloaded this app a few months ago I was extremely excited because the clothes were very cheap and super cute! I’ve also ordered many things off of this app and everything has been fairly good quality and overall I’ve been very happy about the clothes, accessories, etc. Then I saw a video on social media where this girl was talking about how someone had logged into her email, instagram, etc. she checked her email and the login had come from Shein. I checked the comments of this video and many people said they were experiencing the same thing. I was very surprised so I went to go check my email and saw that someone had tried to login to my email/other socials so I deleted this app. If you look up Shein you will see multiple articles on this subject. If you have Shein, Romwe, or Zaful, delete them!! They are all run under the same company. I deleted all 3 apps and I haven’t gotten a single hack alert in weeks. My sister also got an alert about these clothing apps then deleted them after and she also hasn’t gotten the alerts sent to her account. If you need fairly cheap stuff look on apps like Depop and AliExpress, they have cute cheap stuff that doesn’t try to scam you.more -
Cute clothes but everything else is frustrating
Aug 5, 2020 I love the items there. However, the shipping is unreasonable. It costs a lot, first off. And if you don't pay like $15 for express shipping, you'll be waiting a while for your items(s). As far as the app itself, its easy to navigate but some features are useless. For example, I don't get the points feature. We earn points but can't even use them all at check out, we can only use a portion. That's stupid, it's like you want us to come out of our pocket every check out, despite us being loyal app members and earning our points to be able to use them to purchase our order solely with our points. Also, another thing that ticks me off is the whole trial report. It's impossible to get picked if you don't have a higher level, yet they don't even explain how to get a higher membership level. I've spent hundreds with Shein, and I'm not a higher level. Something tells me you'd have to pay to be a higher level, and if that's the case, that's ridiculous. So in conclusion, the items are great and worth the money. However shipping costs and the app features? Absurd and frustrating.more -
Customer Service
Aug 11, 2018 SHEIN overall has pretty good merchandise, good options, great prices. The down side is that it doesn’t specify that this is an international web based only store and as you can imagine customer service is pretty much inexistent... if you have a question, a concern or simply need help, it is all handled through chat (calling doesn’t really do much neither) which always has long wait times, and lately after waiting ur turn in line for a representative to be available the chat will kick you out their wait data base, in other words you have to wait all over again... I for instance experienced this chat issue 3 times last night and have yet to be connected with an associate.. Another down side is if you have items in your cart and are in the process of checking out you go back to the cart or exit out of the checkout process to review the items, your cart items will be completely removed, losing your entire merchandise. As you can imagine it will be very hard or imposible to find all your items unless you remember it all and have lots of time and patience to search through each category. PLEASE IMPROVE THE SYSTEM!!!!more -
It’s ok.
Nov 8, 2018 The app it self is fun to use and the clothing looks so appealing and looks like good quality on the models in the photos but when you place your order Bases on there size charts, and nothing fits when it shows up. Then your screwed. I placed a very large order and NOTHING fit and it was all poor quality. You get free return on your first return ONLY, so if shows up in poor quality or doesn’t match the listing descriptions then you as the buyer have to pay to have it returned.. also I ordered some sexy lingerie and it was super poor quality and the tops and bottoms were 2 different sizes... I didn’t even try them on, but come to find out lingerie is not returnable even if it does not match the listing . Wasn’t happy with my first purchase so I will not be ordering from this site again.. I have looked up the SAME exact clothes on other sites and most of it was way cheaper. It’s all coming from the same venders in China so shop around before you check out. Because if you order from somewhere else then at least it will be able to get free returns when it shows up not as described.more
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HORRIBLE SERVICE!
Nov 18, 2018 This website is absolute TRASH. First let me begin by saying the measurements for the clothes are completely wrong, when you order something that should fit you it won’t. They will have you ship it back for free, but you won’t get your original shipping back in the refund. Secondly, the customer service is AWFUL. They do not give a crap about any inconveniences you experience due to their many screw ups. I ordered a robe and chemise set for my birthday, a 1X should have fit by the measurements. It didn’t. I sent it back and told them I wanted a refund. I ordered a size up because it was a just a tiny bit too small and the measurements said the 2XL was 2 inches bigger so the 2X should have fit perfect. Iwas wrong it was about .5 inches bigger. Measurements were definitely wrong. Barely a difference. They don’t care. Finally they receive my first return and instead of refunding my money they ship me a replacement? I chatted them and told them I requested a refund not a replacement and they said it was too late it had already been shipped I have to ship it back. So now I have to wait ANOTHER 2-3 weeks for my money because of their screw up. This website is a literal joke. Also, I left a honest review about the measurements of the robe and they hid it from the item. They only post reviews that benefit them. Total trash. DO NOT BUY FROM THIS PLACE!!!more -
Jan 11, 2021 I made 3 orders in nov and dec. I received 2 of them. I've tried many times to get ahold of to no avail. The 2nd order never arrived. Still waiting and irritated. The other items were nice, but if you don't get all that you paid for...there not nice enough! I won't order again, no savings with this company!!!more -
it’s an ok app
Nov 22, 2020 Yes, Shein provides online shopping and has very stylish clothing that will meet anyone’s styling standards. Although, Shein clothing material isn’t the best in certain times. For example, I look at reviews sometimes and find out that that clothing is either too small, material is too thin, size wasn’t correct, clothing was shorter than shown, the list goes on! The clothing is sometimes isn’t all that bad tho and is very stylish. There is a reason behind this review though and let’s talk about it. Recently I participated in an event where you could earn either 20 million points or 20 thousand points. Not too sure. I had won by sending links to other people and had to verify my email. I completed all that was needed for me to receive the points. Today is Saturday which is when they are supposed to give the points. Currently 7:20 pm and I still haven’t received my points. If anyone else has won could anyone inform me if they have their points? Another thing is that I tried emailing shein with some questions because I’m pretty sure that they don’t think my email is verified. Edit: This app didn’t even give me the points it promised. It only gave 100 points to my friends and I (they won too). This app is pretty much a scam with cheap clothing. I definitely recommend to not get this app.more -
Order delayed
Nov 1, 2020 I have reached out to SHIEN about five times now on both apps. I reached out on Instagram and I reached out on the app. I ordered my clothing and my shoes on September 21. The order was in transit on October 6. They said the arrival date is going to be October 8. It is now November 1, And I still have not received my order. They have no customer service, I contacted them five times and they said that they will get back to you in 24 hours. It has been way more than 24 hours and I still have not got any money back, any tracking thing, nothing. So I am going to wait until next week and if I don’t have my package then, I’m going to take it to court.I understand that if the order was supposed to come October 6 through October 8, it would take 5 to 10 days. It was 5 to 10 days then 11 to 17 days. It has now been 25 days, well almost 25 days, that I still have not received my package. If I don’t have my package next week, I’m going to take this to court or you guys will give me my money back. I’ve tried not to take it on here because you guys have really cute clothing but you guys have to get some better costumer service. Not only the fact that you guys have no customer service number, is already bad enough.more -
Beware!!
May 29, 2020 This company is a COMPLETE scam. They sent me a shirt with a huge cut that went through the back and front of the shirt. I’m fuming honestly and I’m making sure I spread the word because I really wish somebody would have told me about it. They don’t offer a return label in the package so if you don’t have a printer that means you need to pay to print it somewhere. No customer service over the phone only through a chat which is super inconvenient in my opinion. The person or whoever I spoke to was absolutely rude. They didn’t care that the product was damaged and she insisted I return it which I have no problem with if they provided a label for it in the package or mailed to me as many other companies do. So at this point I have a shirt that is trash and they kept my money. They offer products for a lower price because they pay their employees very low wages. I really wish I would have done my research before. Do your research and google them! Don’t listen to people who promote them on social media because they get paid. A lot of people comment on their Instagram saying the spent 100s and never recieved their order and customer service DOES NOT care and they will not refund you or try to fix the problem.more
What’s Groovy
Easy to use, easy to place orders, and you can keep track of all your orders in one place. The only problem is that because I'm in Spain, some pages remain in Spanish despite me choosing the English language option. Other than that, I love it, and I love Shein Curve + Plus! Cheap, great quality, perfect fit, free delivery, and excellent discounts. You can also collect points to get money off your orders. I've just placed my 5th order 😊❤
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What’s Subpar
So I saw this on Facebook like all ads that are posted there. I was a bit skeptical since I had also purchased cheap items on wish and on My Ali if that’s how it’s spelled. I think shopping on SHEIN is fairly easy you find a lot of beautiful items for a very low price. Although as k scrolled down to find the items I was looking for and purchasing them well the days passed and passed and passed until on SHEIN it marked that my package had arrived and i don’t know about you guys but when you buy something online it’s like you live a roller coaster of emotions. Because it’s the time to reveal if you actually spent you money on something you’ll like. Now you run a risk purchasing on line because you know you might not get something that’s actually nice but instead it will reflect the money you paid. It’s been a couple of days after I received the notice that my package had been delivered and well nothing so I sent a notice through their app notifying that I hadn’t received the item. Well it’s been a few more days and I still have gotten no notice on the package or to where it could be. I spent roughly 60 dls on items I was planning on using. Well I’m a bit disappointed on the customer service. I hope I can come back here and updated on what happened with my items or if i will even get my money back. Well people careful on what you buy and sometimes I guess if you run with my bad luck you won’t receive your package.
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Filter Reviews
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LEGIT
100% legit site for fashionable affordable clothing. I’ve been purchasing for the last 2 years or more now with at least 20 + items each purchase and have never been cheated or disappointed. Customer service has always been above and beyond for me, they always get back to me and never had an issue with returning items that didn’t fit (if they’re eligible for return, not everything is but they tell you before checkout what isn’t) my closet is about 85% SHEIN clothing and shoes and the rest mall bought clothing. I prefer SHEIN over anything lately. Quality is usually amazing but be sure to read reviews and picture reviews before purchasing. Once I found my size in SHEIN it’s made shopping easier with less returns. Returns for US are free (at least I’ve never paid for any) so that’s another plus. They’re usually fast with shipping but with COVID I’ve been getting them like 3-4 weeks later. Which is understandable given what’s going on. But once things are back to normal it’s usually 1-2 weeks. I’ve only ever had 2 packages lost in the mail due to COVID which they happily replaced, no problem and sent out new for me. I did eventually end up getting the first “lost” packages though. You never know until you give it a try for yourself. I’m definitely glad I did. They except PAYPAL which is much more comforting when you’re a new buyer, since they cover you. I love this app/store. 10+ stars. Seriously. -
Very good app, until it stopped taking my payments. I haven't been able to order anything since. I use a prepaid credit card so I don't have a bank to contact if it stops working so their advice isn't soo great. I bought another credit card, but the same thing happened. I'm starting to believe it's the app, not the card.
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Love it 💞
I’ve been on SHEIN for a while now, and it has become my favorite online store app to shop on! There was only one problem I had with it, when I confirmed a order a few days later it canceled it. But I got a refund on it, and just ordered it again. When I payed for faster shipping it really helped, it came in about 3-4 days and for only 12 dollars. Refunds are really easy, well that’s what I know from my experience. I’ve never actually received a item, and it came broken, or I didn’t like the material and I had to return it. So maybe it would of been harder to return If I already received the item. But always make sure to check the reviews, and start for the ones who gave it a one star. Sometimes mistakes happen in a product usually 30% or 20% of the time. If most of the reviews put lower than 3 stars I wouldn’t recommend buying the product, look for items that mostly have 4 or 5 stars. I don’t recommend buying mirrors on the app either, usually they are just for decoration and comes in horrible quality, so if you just want it for decorating that’s fine, just make sure to be careful because it may come broken some times. For clothes on SHEIN is actually really cute and super great quality. Mostly SHEIN is a really great app for clothes, decorating, shoes, beauty products, and for all my big girls out there 😌really recommend!!!💞🥰 -
I love SHEIN the clothes are very affordable, they don't look cheap people love my outfits that I put together. I tell all my friends and there's always something new. Returns are so easy. Even though I don't have very many returns because I passed the outfits onto a friend or relative if they don't fit and then they love them. You have a permanent customer 💋😁
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Beautiful yet affordable. One of a kind.
I don't really write much reviews about stores but holy moly! SHEIN is absolutely amazing. At first, I didn't buy from them because I thought it would be one of those sites that uses cheap material and takes ages to ship but I was wrong. The quality of their clothes blows me away every time that I shop, and the affordability. I can bulk order many items, and I have the option to pay in weekly installments. Most of the clothes are true to size, and only very few maybe a tad bit small. Their shipping to NY is very quick, sometimes within a week of ordering I'd get it, but definitely no longer than 2 weeks. Due to COVID, they also sanitize the clothing and packing inside of the main one which I think is great, of course we can sanitize ourselves upon receiving. Another great perk is that with every purchase we make, we earn points which can be used as a discount. Every 100 = $1, it sounds like a lot which means a penny a point, but the clothing cost is very cheap, so it's only fair, plus they have extra discounts on top of the amazing prices. I hope they continue with their affordable prices and great quality. SHEIN is truly one of a kind. ❤️ -
I'm obsessed with this app!!! Very easy to navigate. The prices are incredible!! The only thing that I have an issue with is the sizing because under your profile it does not give you the choice of standard US sizes, instead it's centimeters, kilograms Etc. Wish that I could just do it by inches and standard measurements that I am used to. If there is a way to do it I have yet to figure it out!? I am totally obsessed with this app and wish I would have found it sooner. Love the trial center also
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Great app- but a few suggestions!
I love SHEIN and overall the app is super easy to navigate I just think a few improvements could be made. For one, I think on the app you should be able to select the date under the “new in” section like you are able to on the traditional website format. This would allow me to look at the app every day and filter to see what new stuff was added, without having to search through all the other “new in” items I saw the day before, and 2 days prior, etc. I also think it would be best if the “check in” to earn your points popped up as soon as you opened up the app- like many game apps do for “daily tokens” and whatnot, because even though I’m on the app at least once a day I usually don’t remember to go to the check in page to earn my points. Finally, I think the main search feature should have an option to filter just “plus size” because currently you can search for an item description and filter it to a size of your choosing, for example 1XL, but a lot of the time I will buy a size smaller or bigger than my general size based on size descriptions, so I’d like to see all the plus size options available without also seeing the clothes that come in only straight sizes. Hope these suggestions are useful! -
Love this app, so far I've had no issues. The app is very easy to use everything has its place. I've placed one order with 3 items. The prices are great, shipping was faster than expected. I placed the order on 01-02 and received it on 01-11, the expected arrival date was 01-24. I am extremely happy with the quality of the product's and I will be ordering much more soon!
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Know your height, bust, waist, and hip measurements. Items are individually sized so what is an XS for you in one outifit could be a S in another. So far no major complaints. There was one time where my tracked shipping said that my package was signed and delivered but I never recieved it. Their chat service was very helpful and I got a new package and credit on sold out items on my request. Only thing is that they'll have major sales but it will only be for straight sizes-not plus.
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Ordered from Shein on multiple occasions. Cannot fault the clothing.. I tend to check user reviews of the product with images (as these are very accurate) and I have never had any trouble with any of my items (besides the odd one being too small)... But overall fantastic.. bare in mind, delivery can take up to a month, but well worth the wait 😍
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Love this app
This app is the best you get the cutest clothes in any style for super cheap! Cant beat it anywhere else. Biggest thing is only buy things that have picture reviews otherwise you could be in for a treat -
It’s awesome 👏🏻
I personally never ordered from SHEIN but my older cousins have a lot of there clothes and they say it’s very affordable and good quality and I have a order that I was ready to pay for about $196 it’s expensive but I have to think of the quantity because I orders like twenty things and at some places that’s a total for two things the one thing I am worried about is time because my cousins say that their first order took awhile but then it happens faster but because I ordered so many things I am worried it will take longer i also worry it will come in separate parts I would love to just have them show up at the same time but it’s ok if it does not. DISCLAIMER NONE OF THIS HAS HAPPENED TO ME I HAVE NOT ORDERED ANYTHING YET. I hope everything works well for my first order and ur guys too have an awesome day to everyone and the creators. -
5 STARS
super cute affordable clothing, and it always comes in a very reasonable amount of time, like a week tops! -
Accesible y lindos productos
En general es una tienda online con precios muy accesibles y lindos diseños, la calidad es relativa al precio. -
Reviews
I understand there are events to make shoppers comment of items but please notice that they are not commenting reviews, just random stuff and it makes it difficult for me to look for the right product. If they do review about the lipstick they just say “ it’s a lipstick in a container” “This is clothes” They don’t bother giving thorough reviews on your products and I hope you can change that. Love buying from shein just not the irresponsible reviewers. -
❤️
Me encanta y todo es muy bonito -
Love the price’s
Best deals around for cute clothing -
Great Deals
Come shop here great company you get your order quick and they fit your body right if you want to look sexy shop at SHEIN!!!! They 💣 -
Love SHEIN
I always find exactly what I need at a low price and I always buy a lot of stuff even for my dog! -
Best website yo shop online cheap and good quality
Best website yo shop online cheap and good quality
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LEGIT
100% legit site for fashionable affordable clothing. I’ve been purchasing for the last 2 years or more now with at least 20 + items each purchase and have never been cheated or disappointed. Customer service has always been above and beyond for me, they always get back to me and never had an issue with returning items that didn’t fit (if they’re eligible for return, not everything is but they tell you before checkout what isn’t) my closet is about 85% SHEIN clothing and shoes and the rest mall bought clothing. I prefer SHEIN over anything lately. Quality is usually amazing but be sure to read reviews and picture reviews before purchasing. Once I found my size in SHEIN it’s made shopping easier with less returns. Returns for US are free (at least I’ve never paid for any) so that’s another plus. They’re usually fast with shipping but with COVID I’ve been getting them like 3-4 weeks later. Which is understandable given what’s going on. But once things are back to normal it’s usually 1-2 weeks. I’ve only ever had 2 packages lost in the mail due to COVID which they happily replaced, no problem and sent out new for me. I did eventually end up getting the first “lost” packages though. You never know until you give it a try for yourself. I’m definitely glad I did. They except PAYPAL which is much more comforting when you’re a new buyer, since they cover you. I love this app/store. 10+ stars. Seriously. -
Love it 💞
I’ve been on SHEIN for a while now, and it has become my favorite online store app to shop on! There was only one problem I had with it, when I confirmed a order a few days later it canceled it. But I got a refund on it, and just ordered it again. When I payed for faster shipping it really helped, it came in about 3-4 days and for only 12 dollars. Refunds are really easy, well that’s what I know from my experience. I’ve never actually received a item, and it came broken, or I didn’t like the material and I had to return it. So maybe it would of been harder to return If I already received the item. But always make sure to check the reviews, and start for the ones who gave it a one star. Sometimes mistakes happen in a product usually 30% or 20% of the time. If most of the reviews put lower than 3 stars I wouldn’t recommend buying the product, look for items that mostly have 4 or 5 stars. I don’t recommend buying mirrors on the app either, usually they are just for decoration and comes in horrible quality, so if you just want it for decorating that’s fine, just make sure to be careful because it may come broken some times. For clothes on SHEIN is actually really cute and super great quality. Mostly SHEIN is a really great app for clothes, decorating, shoes, beauty products, and for all my big girls out there 😌really recommend!!!💞🥰 -
Beautiful yet affordable. One of a kind.
I don't really write much reviews about stores but holy moly! SHEIN is absolutely amazing. At first, I didn't buy from them because I thought it would be one of those sites that uses cheap material and takes ages to ship but I was wrong. The quality of their clothes blows me away every time that I shop, and the affordability. I can bulk order many items, and I have the option to pay in weekly installments. Most of the clothes are true to size, and only very few maybe a tad bit small. Their shipping to NY is very quick, sometimes within a week of ordering I'd get it, but definitely no longer than 2 weeks. Due to COVID, they also sanitize the clothing and packing inside of the main one which I think is great, of course we can sanitize ourselves upon receiving. Another great perk is that with every purchase we make, we earn points which can be used as a discount. Every 100 = $1, it sounds like a lot which means a penny a point, but the clothing cost is very cheap, so it's only fair, plus they have extra discounts on top of the amazing prices. I hope they continue with their affordable prices and great quality. SHEIN is truly one of a kind. ❤️ -
I'm obsessed with this app!!! Very easy to navigate. The prices are incredible!! The only thing that I have an issue with is the sizing because under your profile it does not give you the choice of standard US sizes, instead it's centimeters, kilograms Etc. Wish that I could just do it by inches and standard measurements that I am used to. If there is a way to do it I have yet to figure it out!? I am totally obsessed with this app and wish I would have found it sooner. Love the trial center also
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Love this app, so far I've had no issues. The app is very easy to use everything has its place. I've placed one order with 3 items. The prices are great, shipping was faster than expected. I placed the order on 01-02 and received it on 01-11, the expected arrival date was 01-24. I am extremely happy with the quality of the product's and I will be ordering much more soon!
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Truly Adoreeee
As a new teenager shopping for clothes can be a struggle, but with this app, i literally love everything i see 🥰I spent over $150 dollars on this app in two days which is a good deal for like 30 items. I heard about what they were doing but i took careful precautions and nothing bad has happened. Most of the clothes are good quality and are exactly like the picture. Shein is actually a hit or miss, but 75% of the time it’s a hit! I add so many things to my cart and wish i can get most of the things on there but i spend too much 😔 I decided to rate this app that way hopefully with the money they’re receiving they can pay their workers more and make even better clothing 😍 When i tell you i was broke after shopping, i was BROKE. Even the cards were screaming. My first package took 9 days while the second one is on the way! Highly recommend buying this and using codes, and when you receive them, rate, take pics, write reviews, and fill in the sizing guide to earn points to save. That way if you have no money like me after spending so much on clothes and accessories, you can save a lil sis! Now get your shop on and get ittt 😎 -
It is easy to use. You get discounts and you can earn points to redeem off of your order. My items arrived earlier than I expected. It took 10 days to receive my order. The prices are pretty cheap. I love the jewlry. I have bought purses and numerous clothing items and the quality is very nice.
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Loving SHEIN!
My 16 year old daughter sent me a link to play a a game to get points for this website I had never ordered from. I thought, ok. I’ll give it a whirl. It gave me some points toward a discount. I started looking at the app and these clothes look really cute, and the prices were very affordable. I thought this is gonna be like Wish, where you buy it and you “Wish” you could ever get what you ordered in this century at such a low price. My daughter ordered a couple of sweaters and when she got them, I was wishing I had ordered some! They were surprisingly well made for the price and super cute!!! And shipping took a little bit but it was within two weeks. So, I made an order next. I ordered three dresses at about $12 each. I waited three weeks to get them but when they came, they are my new favorites!!! Since then, Everything I have ordered I have been very happy with and it’s my go to shop online for clothes, lingerie, trendy shoes, and kitchen items. I think the election and the holidays are affecting the shipping times, too because my daughter always gets her things before the website expects to deliver it. We love SHEIN! -
I absolutely love this online store! I have purchased with them a total of 15 orders and each time with at least 5 items and have only once been disappointed, but the customer service made up for it completely! I have gotten nothing but amazing quality products, and never pay full price with all the points, coupons, and afterpay made a available to me! I have already convinced my mother to buy a haul of items and she was satisfied. I 100% recommend SHEIN!!! ❤👌
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Shein is my first choice for clothes shopping
When I found Shein (showed to me by a friend). I was overjoyed to find it was totally affordable and had super cute clothing. I have already ordered off of Shein before. What I ordered was a cute black skirt, black paper bag pants and and white, black and mustard shirt. Also if you love clothes then your is excitement builds up after each day of waiting for them to show up. I remember first getting up and every single morning I’d go right to Shein to entertain myself. I found so many things I just loved, so on the fifth day of shopping I realized I’d already filled my cart. I just love this app. The clothes do actually come. Unlike some other online shopping places that just pretty much scam you. It also has a downloadable app that I find a little easier to access cause it’s right there. Clothes are good prices and good quality. I think it is much easier to shop at home and Shein has something for everyone you just have to check it out. Overall I absolutely, no doubt would give this app five stars and if I could way more than five. I just love Shein and hope you read my review.
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Very good app, until it stopped taking my payments. I haven't been able to order anything since. I use a prepaid credit card so I don't have a bank to contact if it stops working so their advice isn't soo great. I bought another credit card, but the same thing happened. I'm starting to believe it's the app, not the card.
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I love SHEIN the clothes are very affordable, they don't look cheap people love my outfits that I put together. I tell all my friends and there's always something new. Returns are so easy. Even though I don't have very many returns because I passed the outfits onto a friend or relative if they don't fit and then they love them. You have a permanent customer 💋😁
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Great app- but a few suggestions!
I love SHEIN and overall the app is super easy to navigate I just think a few improvements could be made. For one, I think on the app you should be able to select the date under the “new in” section like you are able to on the traditional website format. This would allow me to look at the app every day and filter to see what new stuff was added, without having to search through all the other “new in” items I saw the day before, and 2 days prior, etc. I also think it would be best if the “check in” to earn your points popped up as soon as you opened up the app- like many game apps do for “daily tokens” and whatnot, because even though I’m on the app at least once a day I usually don’t remember to go to the check in page to earn my points. Finally, I think the main search feature should have an option to filter just “plus size” because currently you can search for an item description and filter it to a size of your choosing, for example 1XL, but a lot of the time I will buy a size smaller or bigger than my general size based on size descriptions, so I’d like to see all the plus size options available without also seeing the clothes that come in only straight sizes. Hope these suggestions are useful! -
Know your height, bust, waist, and hip measurements. Items are individually sized so what is an XS for you in one outifit could be a S in another. So far no major complaints. There was one time where my tracked shipping said that my package was signed and delivered but I never recieved it. Their chat service was very helpful and I got a new package and credit on sold out items on my request. Only thing is that they'll have major sales but it will only be for straight sizes-not plus.
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Ordered from Shein on multiple occasions. Cannot fault the clothing.. I tend to check user reviews of the product with images (as these are very accurate) and I have never had any trouble with any of my items (besides the odd one being too small)... But overall fantastic.. bare in mind, delivery can take up to a month, but well worth the wait 😍
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The app is easy to use and not glitchy. My only issue is that it's really chaotic with lots going on. It needs to be be streamlined for a better customer experience. It's annoying there is a 5 second ad before you can even get to the clothes. Everything I've ordered so far I have kept, the sizing is accurate and the clothes are good quality. It's the only place I've found jeans that work for me online, so very happy!
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Def recommend! 💛
Amazing app. Great quality clothes, dupes, you name it. Any insta model or bladder outfit u see can be found in SHEIN for cheap. It’s like ROMWE and ZAFUL but better. All of those sites combined but with free shipping and deals almost all the time. When it comes to sizes though it can be a little tricky. What I learned to do which always works for me is to look at pictures that other buyers posted for an item and compare my size to theirs to know what size to buy and It always comes correct. Do wish that they would fix up and be more accurate with their sizing but other then that it’s nice. If you check in fail on the app it’s gives you money. It seems like a long process till u get a good amount but it isn’t trust me. The most I get is 10 dollars to spend on my clothes like every month before I get too impatient to just spend it. I spent a certain amount of money on the app and now I’m the highest rank which allows me to have free shipping in every purchase. I didn’t even have to buy to much to spend too much. Just shopped normally for about a month or 2 and now i won’t ever have to pay the 3-4 dollars for shipping ever again! -
Still Testing The Waters
I gave the review 4 stars for now because there still are a few things I want to check out before giving my final rating. I placed an order weeks ago .. Im a plus size woman so this sites usually don’t have items that fit or favor plus size body types so I purchased some things I felt like would fit. 2 dresses, a two piece short set and another item that slipped my mind. One of the dresses was too small and the top to the short set didn’t fit but overall, I was still pleased because you get what you pay for and because I lived the other items so much that I didn’t care about the couple of bucks I spent on the items that can’t fit.. the shorts on the short set fit so I decided to use it as my running errand outfit and pair it with a T-shirt lol. The other dress that couldn’t fit is still in my closet. I love it still and I’m losing weight so I’m keeping it. I plan to order again and this time I’m going to buy a few shirts for work and some kind pants. This way I can give a compete rating on how everything fits from them. Until then, they’re are exceeding expectations already. -
Amazing company, but could do better
Timing for overseas shipping has been almost wonderful. I have ordered a few shipments from SHEIN, only to have something missing a few times. It’s okay, it was only a few dollars for the things I bought but it is still my money. When buying things, make sure to check the size chart. They have improved by adding returns (finally) because now you can return them. I still encourage you to read the titles correctly because I’ve also made the mistake since some things are seen so similar on here. for my BIKINI girls, material is legit and comfy. All I ask is for you to please make sure the size fits because their bikinis come different even if you order the same style in different prints sometimes they come weird. I definitely recommend using this over paying tons of money for it somewhere else but just be careful. Also have heard rumors that they get your info, I’m already on here so who cares! Lol. Please just be aware of what you buy or put on the app. Overall is a great app and I will definitely order again. -
Great but there is always room for improvemmet..
Hello there, i think shein has a great selection of items with a great price. But i would work on the teenager’s items. I have been trying to order for my daughter, i can’t find anything her size, they are too small and there aren’t many options. As well as the items for kids. I ordered shoes for my son a couple of times and i always sized up and they were still too small. So the sizing is not accurate. Not enough options for kids... With the ladies clothing, i ordered jeans a couple of times and the sewing is just wrong in all of them. It is tilted to one side from the top part and the crotch area is not done right too. It is not a mistake if the tailoring is wrong in most of the jeans.. so it would be great to fix that.. also it would be great to be able to pick pants based on the season and not have to go through all the pants to find what we are looking for.. also the quality and stitching in a lot of the items isn’t great... also I recommend u add a home button to every screen on Shein app.
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The app is user friendly in finding great items at reasonable prices but does not issue an appropriate invoice like Amazon does that can be used for persons who have to go through customs to clear the items. Also the orders are most times split into two packages which are shipped separately and cause problems with added costs when being shipped to a courier who would then ship it to me. If the items are being shipped directly to you then this would not be a problem. That's my reason for 3 stars.
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SHEIN review
I have been shopping with SHEIN for a long time now and honestly I love most of the things I purchase from them. My advice is the make sure you look at the reviews and any added pictures before you buy a product, since some things run small and large. The reason for the 3 stars and not 5 is because of their customer service. They got rid of their custom service chat with an actual person on their app and now it is just an automated chat which has been proven to be very unhelpful. I have had to Facebook message them to get ahold of someone and even then, it takes over a day just to get a response. I also advise y’all to pay for the expedited shipping because your package will take multiple weeks and the shipping information will not be updated as fast if you use their free shipping method. I placed an order on April 3, 2020 and I placed another one a few weeks later and paid for expedited shipping. I received the expedited shipping order within a week and a half, but I have yet to receive my original order that was placed on April 30. Just pay for expedited shipping and look at the clothing reviews and y’all will receive some awesome clothes for really cheap! -
I love this app, but...
Listen, I am a HUGE shein fan. Been shopping with them for about 4 years and I love their stuff. I was super excited when their home collection launched as I was redoing my bedroom and wanted some decor from them. I placed 3 separate orders, all within a couple days of each other back in May. The first two got to me in about 2 weeks, maybe even a little shorter than that. However I have yet to receive the third order, and I placed it on MAY 13TH. I get it, covid, cutbacks, all that jazz, but good lord, it has been almost 40 days since I placed that order and I’m convinced it’s never coming at this point. I don’t know how I can go from placing the first two orders and getting both of them within 7-14 days, mind you, I placed my first order on MAY 9TH. This is ridiculous. My order did not move for 3 weeks. Nobody touched it, it wasn’t moved or handled for THREE WEEKS. It is JUST NOW in transit. I’m annoyed and I’m frustrated. I get that covid is causing delays, but come on. I have placed plenty of other orders with other companies wayyyyy after this one and received ALL OF THEM already. I completely understand the initial set back, but this is getting really old. -
Nice but...
I JIST want more aesthetic clothes. Maybe a way to make outfits without having to join a contest so I can use the clothes from my wishlist. I don’t like that the boards has a limit of ten I thing that’s dumb. It’s be nice if we had like clowncore clothes, more studded chokers in different colors, platforms. Dude if y’all could put demonias on here I’d be set. More punk clothes. More goth clothes. Less soft kid stuff. There’s plenty of soft girl stuff for the soft girls I’m certain they’ll find something. This app would be heavenly if you could put more punk clothes and accessories. Rainbow clothes, give us more pride things, more bucket hats, most people on here are teens who are only purchasing from fast fashion because we are poor and can’t afford anything else. Not to mention y’all accept PayPal without charging from a credit card which is gorgeous I like that a lot because I’m 13 and I can’t get a credit card connected to my PayPal because I can’t get one. Also I don’t like that the points expire. Like maybe I’m tryna save up for something just for my points to expire like that’s not chill smh.
Filter Reviews
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It’s great but…
I had the app on my previous phone and then I downloaded it again on the one I’m using now. The first problem was that, I couldn’t log into my account on the new phone because of my password. And I even had the password saved in my notes to remember. So, they sent me a reset email. I had to do that a couple of times until they stopped sending it to my spam folder. So I was finally able to actually click the reset link. It worked (thank goodness 🙄.) However, when I finally signed in on the new phone, everything from my order history, wishlist items, shopping bag, and other account information were missing. It was like it started a brand new account, even though it was the same email account. I’ve always had this problem with SHEIN, having to create new accounts. And so now I have to use my old phone for managing the orders. I really wish I could use my current for phone for all of that instead having to go back and forth. In the end, it’s a great app, I love the clothing options but, I would really appreciate it if they could somehow make logging in on various devices more efficient or maybe even add an option where you can ‘Sign in using Google’ to eliminate the hassle of having to remember and/or resetting passwords every now and then. I would also like if they worked on better customer service answers. -
HORRIBLE SERVICE!
This website is absolute TRASH. First let me begin by saying the measurements for the clothes are completely wrong, when you order something that should fit you it won’t. They will have you ship it back for free, but you won’t get your original shipping back in the refund. Secondly, the customer service is AWFUL. They do not give a crap about any inconveniences you experience due to their many screw ups. I ordered a robe and chemise set for my birthday, a 1X should have fit by the measurements. It didn’t. I sent it back and told them I wanted a refund. I ordered a size up because it was a just a tiny bit too small and the measurements said the 2XL was 2 inches bigger so the 2X should have fit perfect. Iwas wrong it was about .5 inches bigger. Measurements were definitely wrong. Barely a difference. They don’t care. Finally they receive my first return and instead of refunding my money they ship me a replacement? I chatted them and told them I requested a refund not a replacement and they said it was too late it had already been shipped I have to ship it back. So now I have to wait ANOTHER 2-3 weeks for my money because of their screw up. This website is a literal joke. Also, I left a honest review about the measurements of the robe and they hid it from the item. They only post reviews that benefit them. Total trash. DO NOT BUY FROM THIS PLACE!!! -
I made 3 orders in nov and dec. I received 2 of them. I've tried many times to get ahold of to no avail. The 2nd order never arrived. Still waiting and irritated. The other items were nice, but if you don't get all that you paid for...there not nice enough! I won't order again, no savings with this company!!!
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it’s an ok app
Yes, Shein provides online shopping and has very stylish clothing that will meet anyone’s styling standards. Although, Shein clothing material isn’t the best in certain times. For example, I look at reviews sometimes and find out that that clothing is either too small, material is too thin, size wasn’t correct, clothing was shorter than shown, the list goes on! The clothing is sometimes isn’t all that bad tho and is very stylish. There is a reason behind this review though and let’s talk about it. Recently I participated in an event where you could earn either 20 million points or 20 thousand points. Not too sure. I had won by sending links to other people and had to verify my email. I completed all that was needed for me to receive the points. Today is Saturday which is when they are supposed to give the points. Currently 7:20 pm and I still haven’t received my points. If anyone else has won could anyone inform me if they have their points? Another thing is that I tried emailing shein with some questions because I’m pretty sure that they don’t think my email is verified. Edit: This app didn’t even give me the points it promised. It only gave 100 points to my friends and I (they won too). This app is pretty much a scam with cheap clothing. I definitely recommend to not get this app. -
They hack into your phone!!!
When I downloaded this app a few months ago I was extremely excited because the clothes were very cheap and super cute! I’ve also ordered many things off of this app and everything has been fairly good quality and overall I’ve been very happy about the clothes, accessories, etc. Then I saw a video on social media where this girl was talking about how someone had logged into her email, instagram, etc. she checked her email and the login had come from Shein. I checked the comments of this video and many people said they were experiencing the same thing. I was very surprised so I went to go check my email and saw that someone had tried to login to my email/other socials so I deleted this app. If you look up Shein you will see multiple articles on this subject. If you have Shein, Romwe, or Zaful, delete them!! They are all run under the same company. I deleted all 3 apps and I haven’t gotten a single hack alert in weeks. My sister also got an alert about these clothing apps then deleted them after and she also hasn’t gotten the alerts sent to her account. If you need fairly cheap stuff look on apps like Depop and AliExpress, they have cute cheap stuff that doesn’t try to scam you. -
Order delayed
I have reached out to SHIEN about five times now on both apps. I reached out on Instagram and I reached out on the app. I ordered my clothing and my shoes on September 21. The order was in transit on October 6. They said the arrival date is going to be October 8. It is now November 1, And I still have not received my order. They have no customer service, I contacted them five times and they said that they will get back to you in 24 hours. It has been way more than 24 hours and I still have not got any money back, any tracking thing, nothing. So I am going to wait until next week and if I don’t have my package then, I’m going to take it to court.I understand that if the order was supposed to come October 6 through October 8, it would take 5 to 10 days. It was 5 to 10 days then 11 to 17 days. It has now been 25 days, well almost 25 days, that I still have not received my package. If I don’t have my package next week, I’m going to take this to court or you guys will give me my money back. I’ve tried not to take it on here because you guys have really cute clothing but you guys have to get some better costumer service. Not only the fact that you guys have no customer service number, is already bad enough. -
Cute clothes but everything else is frustrating
I love the items there. However, the shipping is unreasonable. It costs a lot, first off. And if you don't pay like $15 for express shipping, you'll be waiting a while for your items(s). As far as the app itself, its easy to navigate but some features are useless. For example, I don't get the points feature. We earn points but can't even use them all at check out, we can only use a portion. That's stupid, it's like you want us to come out of our pocket every check out, despite us being loyal app members and earning our points to be able to use them to purchase our order solely with our points. Also, another thing that ticks me off is the whole trial report. It's impossible to get picked if you don't have a higher level, yet they don't even explain how to get a higher membership level. I've spent hundreds with Shein, and I'm not a higher level. Something tells me you'd have to pay to be a higher level, and if that's the case, that's ridiculous. So in conclusion, the items are great and worth the money. However shipping costs and the app features? Absurd and frustrating. -
Beware!!
This company is a COMPLETE scam. They sent me a shirt with a huge cut that went through the back and front of the shirt. I’m fuming honestly and I’m making sure I spread the word because I really wish somebody would have told me about it. They don’t offer a return label in the package so if you don’t have a printer that means you need to pay to print it somewhere. No customer service over the phone only through a chat which is super inconvenient in my opinion. The person or whoever I spoke to was absolutely rude. They didn’t care that the product was damaged and she insisted I return it which I have no problem with if they provided a label for it in the package or mailed to me as many other companies do. So at this point I have a shirt that is trash and they kept my money. They offer products for a lower price because they pay their employees very low wages. I really wish I would have done my research before. Do your research and google them! Don’t listen to people who promote them on social media because they get paid. A lot of people comment on their Instagram saying the spent 100s and never recieved their order and customer service DOES NOT care and they will not refund you or try to fix the problem. -
SHEIN sent my packages to the wrong address and will not give me a full refund
I ordered some items at the beginning of December. I realized I had still not received my packages and looked up my order update. It turns out they sent my order to a very old address on the other side of the country. I had updated to my new address, and should not have had a problem. When I notified the company of their error, they offered me a resend of my order to the correct address or refund. I chose resend, they then notified me that my items were out of stock and I would have to select other items at a different price. I asked for a refund, they refunded me...less than what I originally paid. Now I’m still currently being sent around and around with customer service for the rest of my money. I’ve been dealing with this since the first of this month. This is the worst service I’ve ever received and I will not use SHEIN again. I don’t trust them to deliver and I certainly don’t trust them to keep some of my money. Can you imagine how much money SHEIN is fraudulently making by keeping $3-$4 off of every refund? Most People probably aren’t even looking to compare the original purchase price to the refund amount. -
Customer Service
SHEIN overall has pretty good merchandise, good options, great prices. The down side is that it doesn’t specify that this is an international web based only store and as you can imagine customer service is pretty much inexistent... if you have a question, a concern or simply need help, it is all handled through chat (calling doesn’t really do much neither) which always has long wait times, and lately after waiting ur turn in line for a representative to be available the chat will kick you out their wait data base, in other words you have to wait all over again... I for instance experienced this chat issue 3 times last night and have yet to be connected with an associate.. Another down side is if you have items in your cart and are in the process of checking out you go back to the cart or exit out of the checkout process to review the items, your cart items will be completely removed, losing your entire merchandise. As you can imagine it will be very hard or imposible to find all your items unless you remember it all and have lots of time and patience to search through each category. PLEASE IMPROVE THE SYSTEM!!!!
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Never Received Package
I placed a order for a cute two piece outfit on November 30th,2020; and my estimated time of delivery was December 17th,2020. After my estimate time of delivery was well past over, i tracked my package. my package has been in transit since December 15th,2020. But that’s not it! i cannot get my money back because it says it has been shipped out. it is January 16,2021!! i have yet received my package. -
curious
hi, it’s my first time ordering from shein, and all i’m hearing so how good y’all are, but your comments are saying otherwise, that the customer service is really bad but i wanted to see for myself so here goes nothing, i’ll update YALL if i get my package!!! and i’ll be honest with the review babes <3 , for now 1 star as soon as i get my package, YOULL DEF BE GETTIN ALL THEM STARS, but for now my package is supposed to get here on feb 8 if it’s not here by then i’ll update y’all and if it comes sooner i’ll update y’all !! -
2 months and no package
I’ve ordered it last YEAR 2020 it’s 2021 it’s been 2 MONTHS -
Erased data/ stolen money
Recently I went to the app to check to see my package came and I noticed that it said that all the points from Romwe would lo longer be on shien. I Acknowledge that and I went to check if my package was going to come in and everything disappeared literally everything except the stuff from last year that were on my wishlist . I tried to track my order and it said error they basically stole my money and now I didn’t even know when my package should be coming in that’s if they are even delivering it. -
Very bad
I can not explain how bad this app is at certain points they took my points away that I earned from purchasing items ! 🤨 then their gonna say it expired it should not be like that because I literally spent my own money on that to earn those basically stealing money! Wow! Then some of the items are literally trash and don’t even look like what you thought you were getting be careful on here its very stupid -
No like
Horrible el servicio al cliente llevo meses esperando un paquete -
Disappointed
I didn’t want to give bad review but I don’t have no choice! I order over $200 dollars on clothes for my family and I on November 26th but never got my package! I supposed receive it on December 17 but I never did! All I’m asking for that if I’m not getting my clothes please give my money back! I worked so hard for that money!
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It’s great but…
I had the app on my previous phone and then I downloaded it again on the one I’m using now. The first problem was that, I couldn’t log into my account on the new phone because of my password. And I even had the password saved in my notes to remember. So, they sent me a reset email. I had to do that a couple of times until they stopped sending it to my spam folder. So I was finally able to actually click the reset link. It worked (thank goodness 🙄.) However, when I finally signed in on the new phone, everything from my order history, wishlist items, shopping bag, and other account information were missing. It was like it started a brand new account, even though it was the same email account. I’ve always had this problem with SHEIN, having to create new accounts. And so now I have to use my old phone for managing the orders. I really wish I could use my current for phone for all of that instead having to go back and forth. In the end, it’s a great app, I love the clothing options but, I would really appreciate it if they could somehow make logging in on various devices more efficient or maybe even add an option where you can ‘Sign in using Google’ to eliminate the hassle of having to remember and/or resetting passwords every now and then. I would also like if they worked on better customer service answers. -
They hack into your phone!!!
When I downloaded this app a few months ago I was extremely excited because the clothes were very cheap and super cute! I’ve also ordered many things off of this app and everything has been fairly good quality and overall I’ve been very happy about the clothes, accessories, etc. Then I saw a video on social media where this girl was talking about how someone had logged into her email, instagram, etc. she checked her email and the login had come from Shein. I checked the comments of this video and many people said they were experiencing the same thing. I was very surprised so I went to go check my email and saw that someone had tried to login to my email/other socials so I deleted this app. If you look up Shein you will see multiple articles on this subject. If you have Shein, Romwe, or Zaful, delete them!! They are all run under the same company. I deleted all 3 apps and I haven’t gotten a single hack alert in weeks. My sister also got an alert about these clothing apps then deleted them after and she also hasn’t gotten the alerts sent to her account. If you need fairly cheap stuff look on apps like Depop and AliExpress, they have cute cheap stuff that doesn’t try to scam you. -
Cute clothes but everything else is frustrating
I love the items there. However, the shipping is unreasonable. It costs a lot, first off. And if you don't pay like $15 for express shipping, you'll be waiting a while for your items(s). As far as the app itself, its easy to navigate but some features are useless. For example, I don't get the points feature. We earn points but can't even use them all at check out, we can only use a portion. That's stupid, it's like you want us to come out of our pocket every check out, despite us being loyal app members and earning our points to be able to use them to purchase our order solely with our points. Also, another thing that ticks me off is the whole trial report. It's impossible to get picked if you don't have a higher level, yet they don't even explain how to get a higher membership level. I've spent hundreds with Shein, and I'm not a higher level. Something tells me you'd have to pay to be a higher level, and if that's the case, that's ridiculous. So in conclusion, the items are great and worth the money. However shipping costs and the app features? Absurd and frustrating. -
Customer Service
SHEIN overall has pretty good merchandise, good options, great prices. The down side is that it doesn’t specify that this is an international web based only store and as you can imagine customer service is pretty much inexistent... if you have a question, a concern or simply need help, it is all handled through chat (calling doesn’t really do much neither) which always has long wait times, and lately after waiting ur turn in line for a representative to be available the chat will kick you out their wait data base, in other words you have to wait all over again... I for instance experienced this chat issue 3 times last night and have yet to be connected with an associate.. Another down side is if you have items in your cart and are in the process of checking out you go back to the cart or exit out of the checkout process to review the items, your cart items will be completely removed, losing your entire merchandise. As you can imagine it will be very hard or imposible to find all your items unless you remember it all and have lots of time and patience to search through each category. PLEASE IMPROVE THE SYSTEM!!!! -
It’s ok.
The app it self is fun to use and the clothing looks so appealing and looks like good quality on the models in the photos but when you place your order Bases on there size charts, and nothing fits when it shows up. Then your screwed. I placed a very large order and NOTHING fit and it was all poor quality. You get free return on your first return ONLY, so if shows up in poor quality or doesn’t match the listing descriptions then you as the buyer have to pay to have it returned.. also I ordered some sexy lingerie and it was super poor quality and the tops and bottoms were 2 different sizes... I didn’t even try them on, but come to find out lingerie is not returnable even if it does not match the listing . Wasn’t happy with my first purchase so I will not be ordering from this site again.. I have looked up the SAME exact clothes on other sites and most of it was way cheaper. It’s all coming from the same venders in China so shop around before you check out. Because if you order from somewhere else then at least it will be able to get free returns when it shows up not as described. -
Just ok
To order items from SHEIN can be a crab shoot. Sometimes you really nice things and sometimes it’s just crappy merchandise. I used to order all the time, until they started charging me a international shipping fee on my card. They didn’t do that before. I was a pretty loyal customer and really enjoyed most of my purchases. As for returning the items, my printer died so I have to find another way to return some of my items.i don’t have a label. I did mention this to them, but with customer service not understanding English, you get the run around. Also I mentioned to people who want to order from them, make sure you pay the .99 fee. If you don’t, you could get the wrong items, size or it’ll never get delivered. So recently most of my items have been the wrong size bad quality and looks nothing like the picture. Also when they say you get 20% discount on your purchase, you’re not getting that discount. If you pay at least $50 for your purchase, shouldn’t you receive a discount of $10? Not $7 or $8? -
Not Great
Last year for school I ordered some clothes from this app, and they were very mediocre. The sizes for the clothes were very off, and the material promised on the website was not at all proved to be true when I received my package. However, I did have some clothes that fit just right and even ordered a pair of sandals that were true to size. This year, I decided to order some shirts for school, BIG MISTAKE! On the app, it said to me that my order had been shipped but just a few hours ago , only one shirt out of the 7 I ordered came in ! I go to the website to check it out and it tells me my order is in CHINA. Keep in mind i’m supposed to have had my order by Monday, its Tuesday and they are just NOW telling me its in Hong Kong. The customer service is terrible! I received zero answers about why my order was delayed, and why my order is still at its origin place. They definitely need to invest in better shipping and a more efficient customer service so they can make sure their customers are satisfied with the order they spend their money on. -
Normalize being tall and small
I love Shein, don’t get me wrong but we are in more progressive times, meaning that brands should start accommodating to ALL BODIES, not just being one size. Most of your models are around the size of 5’8” or so, even the plus size models. I stand for petite people, we can adjust our clothes, but it is annoying, liking one piece of clothes but seeing that even the smallest size doesn’t fit and it’s really upsetting, now imagine taller people. They can’t just add extra fabric to clothes unlike how plenty of us petite people who can just hem and sew our clothes. My point is, begin to normalize ALL types of bodies, not just plus size. Plus size people can also be taller or more petite. I believe that if I have a hard time finding clothes for myself as someone who is 4’10”, many others will too. If you want more people to buy your clothes, offer more sizes. Other than that, I can comfortably buy shirts and shorts sometimes too. I love your brand but please start creating long and petite sizes, we would all greatly appreciate it. -
Horrible delivery
This app is easy to use and has cheap clothes. Although their customer service is very polite, they are far from accommodating. They sent out a delivery to my home in atlanta and when i get the notification from USPS saying its undelivered, they notify me to contact the sender. When I talked to the representative from Shein, they said that I need to coordinate it with USPS?! how am i supposed to work on that? They are basically throwing me back and forth with no solution. How come domestic delivery could be this troublesome? And why can’t shein just put the label on the package to tell them to let the customer to pick up if something is wrong with the address? (which is not the case here, i have ordered countless things online and never had any problem until i ordered stuff from shein). It’s a lot easier and makes more sense. They should have overseeing the delivery as well as the customer has no control of it in any way. I have seen a lot of people have the same complaint, at this point, I would have changed the courier if I were them. -
Misleading customers with delivery timings
The first time I have ordered from SHEIN I have to admit the quality of the clothes are amazing. Now I am ordering for the second time and I have to admit there aren’t professional whatsoever regarding the time of delivery. I have talked to support before placing my order (in order to make sure I’m receiving it before my travel)!!!! she informed me about the express delivery business days to the country I’m living in which was “3-8 days” after processing. After placing the order, it got proceed within one or two days, and it said it has been shipped, I talked to the support again to check the shipment expected delivery date, and informed that from the date it was shipped it needs 10-30 days to be delivered ???! Are you kidding me ??? I have to wait one month after I paid extra money for express delivery and I won’t be even in the country! If you knew it would be late you were suppose to inform me from the beginning regarding it. This is called MISLEADING AND UNPROFESSIONAL ATTITUDE AND BEHAVIOR! Extremely DISAPPOINTED!!!
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HORRIBLE SERVICE!
This website is absolute TRASH. First let me begin by saying the measurements for the clothes are completely wrong, when you order something that should fit you it won’t. They will have you ship it back for free, but you won’t get your original shipping back in the refund. Secondly, the customer service is AWFUL. They do not give a crap about any inconveniences you experience due to their many screw ups. I ordered a robe and chemise set for my birthday, a 1X should have fit by the measurements. It didn’t. I sent it back and told them I wanted a refund. I ordered a size up because it was a just a tiny bit too small and the measurements said the 2XL was 2 inches bigger so the 2X should have fit perfect. Iwas wrong it was about .5 inches bigger. Measurements were definitely wrong. Barely a difference. They don’t care. Finally they receive my first return and instead of refunding my money they ship me a replacement? I chatted them and told them I requested a refund not a replacement and they said it was too late it had already been shipped I have to ship it back. So now I have to wait ANOTHER 2-3 weeks for my money because of their screw up. This website is a literal joke. Also, I left a honest review about the measurements of the robe and they hid it from the item. They only post reviews that benefit them. Total trash. DO NOT BUY FROM THIS PLACE!!! -
I made 3 orders in nov and dec. I received 2 of them. I've tried many times to get ahold of to no avail. The 2nd order never arrived. Still waiting and irritated. The other items were nice, but if you don't get all that you paid for...there not nice enough! I won't order again, no savings with this company!!!
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it’s an ok app
Yes, Shein provides online shopping and has very stylish clothing that will meet anyone’s styling standards. Although, Shein clothing material isn’t the best in certain times. For example, I look at reviews sometimes and find out that that clothing is either too small, material is too thin, size wasn’t correct, clothing was shorter than shown, the list goes on! The clothing is sometimes isn’t all that bad tho and is very stylish. There is a reason behind this review though and let’s talk about it. Recently I participated in an event where you could earn either 20 million points or 20 thousand points. Not too sure. I had won by sending links to other people and had to verify my email. I completed all that was needed for me to receive the points. Today is Saturday which is when they are supposed to give the points. Currently 7:20 pm and I still haven’t received my points. If anyone else has won could anyone inform me if they have their points? Another thing is that I tried emailing shein with some questions because I’m pretty sure that they don’t think my email is verified. Edit: This app didn’t even give me the points it promised. It only gave 100 points to my friends and I (they won too). This app is pretty much a scam with cheap clothing. I definitely recommend to not get this app. -
Order delayed
I have reached out to SHIEN about five times now on both apps. I reached out on Instagram and I reached out on the app. I ordered my clothing and my shoes on September 21. The order was in transit on October 6. They said the arrival date is going to be October 8. It is now November 1, And I still have not received my order. They have no customer service, I contacted them five times and they said that they will get back to you in 24 hours. It has been way more than 24 hours and I still have not got any money back, any tracking thing, nothing. So I am going to wait until next week and if I don’t have my package then, I’m going to take it to court.I understand that if the order was supposed to come October 6 through October 8, it would take 5 to 10 days. It was 5 to 10 days then 11 to 17 days. It has now been 25 days, well almost 25 days, that I still have not received my package. If I don’t have my package next week, I’m going to take this to court or you guys will give me my money back. I’ve tried not to take it on here because you guys have really cute clothing but you guys have to get some better costumer service. Not only the fact that you guys have no customer service number, is already bad enough. -
Beware!!
This company is a COMPLETE scam. They sent me a shirt with a huge cut that went through the back and front of the shirt. I’m fuming honestly and I’m making sure I spread the word because I really wish somebody would have told me about it. They don’t offer a return label in the package so if you don’t have a printer that means you need to pay to print it somewhere. No customer service over the phone only through a chat which is super inconvenient in my opinion. The person or whoever I spoke to was absolutely rude. They didn’t care that the product was damaged and she insisted I return it which I have no problem with if they provided a label for it in the package or mailed to me as many other companies do. So at this point I have a shirt that is trash and they kept my money. They offer products for a lower price because they pay their employees very low wages. I really wish I would have done my research before. Do your research and google them! Don’t listen to people who promote them on social media because they get paid. A lot of people comment on their Instagram saying the spent 100s and never recieved their order and customer service DOES NOT care and they will not refund you or try to fix the problem. -
SHEIN sent my packages to the wrong address and will not give me a full refund
I ordered some items at the beginning of December. I realized I had still not received my packages and looked up my order update. It turns out they sent my order to a very old address on the other side of the country. I had updated to my new address, and should not have had a problem. When I notified the company of their error, they offered me a resend of my order to the correct address or refund. I chose resend, they then notified me that my items were out of stock and I would have to select other items at a different price. I asked for a refund, they refunded me...less than what I originally paid. Now I’m still currently being sent around and around with customer service for the rest of my money. I’ve been dealing with this since the first of this month. This is the worst service I’ve ever received and I will not use SHEIN again. I don’t trust them to deliver and I certainly don’t trust them to keep some of my money. Can you imagine how much money SHEIN is fraudulently making by keeping $3-$4 off of every refund? Most People probably aren’t even looking to compare the original purchase price to the refund amount. -
Why 1 Star you ask?
I gave Shein 1 star because it’s what I thought would be appropriate. I ordered some items, selected standard shipping which is 7-10 business days, which was fine. The problem was that it had been 10+ days and my order hadn’t even been picked yet, no updates on the app and the customer service representatives were no help. Every representative I talked to told me the same thing, and then some would say that my order shipped and others would say it wasn’t. Then every representative kept saying they’d put a priority ship notice on my order so it got out faster, yet my package still hasn’t been picked. Yet, an order I made after my first one got picked and shipped before the first one. How is it possible that an order made hours after the first one is picked and shipped within 2 days, yet the first order takes 10+ days to even pick? After waiting 10+ of my order to even be picked, getting no where with the customer service I finally cancelled my order and asked for a refund. It’s upsetting because I was really looking forward to wear the cute and fashionable clothes I ordered, but I didn't place my order and pay to wait over 3 weeks to get my package. -
The most Horrible website and service
I’m very disgusted with the way SHEIN handles the inconvenience of your order being delivered. I ordered $200 dollars worth of accessories. They shipped my package late. When the package got to USPS, The package never got delivered to me. I go to the post office to pick it up and they can’t find my package. They tell me to contact SHEIN. I contact SHEIN by virtual chat. They ask me if I want a refund or reorder. I let them know I want my order because I never received it in the first place and they had already taken out the money from my card. They place the order again and tell me that some of my items are out of stock so I have to take the refund. I explain to them how is that my fault if I didn’t receive the first package. Shein and USPS were giving me the run around. I ask them to accommodate me for the inconvenience and sent my package express shipping so that I can receive it and they told me no. I can just get my refund, that my refund will take 7-14 business days. What baffled me was they were quick to take my money, I still haven’t received neither one of my packages. I would never recommend nor shop on this app ever again. Angry Customer -
SHEIN is a prime example of the world’s problems
Besides the obvious stuff that I’m sure you’ve already seen, such as: child labor, extremely low wages that no human being can live off of, and selling prayer rugs, there is a bigger problem here. I am a Jewish-American and yes, I bought a few clothes from SHIEN once. The clothes were the word quality I have ever felt, and were stitched so horribly that they genuinely looked like they were made by a child, and I’m not exaggerating when I say that. I clearly returned the poorly made clothes. Secondly, they never gave me my money back when I tried to return the clothes, so my family and I had to get a lawyer involved. I am absolutely horrifyingly embarrassed Tp say that I ever gave this company money. How it feels to see a company sell a swastika necklace is indescribable. The thing that makes me the most upset isn’t that they told it, it’s that they didn’t know better. Some of my family, people that I will never get to know, were murdered by other people that didn’t know better, and weren’t taught better. So be better, teach yourself better, and don’t put money into the hands of people who don’t know why hate it wrong. -
I do not recommend SHEIN
My experience with shein hasn’t been all that pleasant. A couple days ago, my friends phone kept getting hacked into ever since she downloaded the app. Once it was deleted everything was fine. She also had ordered an outfit. It took about 3 weeks to arrive and the quality and material was not it at all. As for my order. I had ordered an outfit as well. For about a week or so, my order continued to be processed and I didn’t understand why. So I messaged customer service and they refunded me one item. I repurchased the item because I really liked it. There was more complications with it as it was taking a very long time. I have not received any tracking updates on my order or any sort of information as to why it is taking so long. I once again try to reach out but I would have to wait 2 days which is ridiculous. No one had the answers to my questions. Every response was vague. At this point I feel like they scammed me. I really do not recommend this app at all. They have very nice clothing and accessories but do not be fooled by the image of the picture because once it actually comes it will be something completely different.
- An affordable online shopping platform with a distinct tone that focuses on the trending women's fashions
- Browse over 20,000 items at any given time to find the latest in men's, women's & children's clothing and accessories
- View styling tips, item reviews and ratings to help you make the best decision while shopping online
Reviewed by Kaylin on October 16, 2018
Release Notes
7.4.0
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