Facebook_pixel
SHEIN-Fashion Shopping Online

SHEIN-Fashion Shopping Online

ZOETOP BUSINESS CO., LIMITED

Meet the SHEIN app - Your Fashion Destination and at Prices you'll Love!

4.7 Ratings 2M+ Reviews 100M+ Downloads

Coupon for this app

Ratings & Reviews

4.7
2.5M+ Ratings
  1. 5
    83+%
  2. 4
    12+%
  3. 3
    2+%
  4. 2
    1+%
  5. 1
    2+%
Write a Review
  • LEGIT Jan 5, 2021

    By vinarris
    100% legit site for fashionable affordable clothing. I’ve been purchasing for the last 2 years or more now with at least 20 + items each purchase and have never been cheated or disappointed. Customer service has always been above and beyond for me, they always get back to me and never had an issue with returning items that didn’t fit (if they’re eligible for return, not everything is but they tell you before checkout what isn’t) my closet is about 85% SHEIN clothing and shoes and the rest mall bought clothing. I prefer SHEIN over anything lately. Quality is usually amazing but be sure to read reviews and picture reviews before purchasing. Once I found my size in SHEIN it’s made shopping easier with less returns. Returns for US are free (at least I’ve never paid for any) so that’s another plus. They’re usually fast with shipping but with COVID I’ve been getting them like 3-4 weeks later. Which is understandable given what’s going on. But once things are back to normal it’s usually 1-2 weeks. I’ve only ever had 2 packages lost in the mail due to COVID which they happily replaced, no problem and sent out new for me. I did eventually end up getting the first “lost” packages though. You never know until you give it a try for yourself. I’m definitely glad I did. They except PAYPAL which is much more comforting when you’re a new buyer, since they cover you. I love this app/store. 10+ stars. Seriously.
    more
  • Apr 8, 2021

    By Asma Masroor
    So happy to shop from Shein. I am on this app whenever I need something for myself or my family. I have bought clothes mostly and have been very satisfied with the quality. I find the reviews very helpful while choosing anything to buy. Another thing I love about ordering is you can track your order from beginning to end. My orders have always been delivered on time. You get points also for signing in every day. I like how you can narrow down search options, and find easily want you need.
    more
  • Love it 💞 Nov 17, 2020

    By UINCORN!!!!🦄
    I’ve been on SHEIN for a while now, and it has become my favorite online store app to shop on! There was only one problem I had with it, when I confirmed a order a few days later it canceled it. But I got a refund on it, and just ordered it again. When I payed for faster shipping it really helped, it came in about 3-4 days and for only 12 dollars. Refunds are really easy, well that’s what I know from my experience. I’ve never actually received a item, and it came broken, or I didn’t like the material and I had to return it. So maybe it would of been harder to return If I already received the item. But always make sure to check the reviews, and start for the ones who gave it a one star. Sometimes mistakes happen in a product usually 30% or 20% of the time. If most of the reviews put lower than 3 stars I wouldn’t recommend buying the product, look for items that mostly have 4 or 5 stars. I don’t recommend buying mirrors on the app either, usually they are just for decoration and comes in horrible quality, so if you just want it for decorating that’s fine, just make sure to be careful because it may come broken some times. For clothes on SHEIN is actually really cute and super great quality. Mostly SHEIN is a really great app for clothes, decorating, shoes, beauty products, and for all my big girls out there 😌really recommend!!!💞🥰
    more
  • Apr 9, 2021

    By Dot Dot Dot
    Absolutely in love... been using it for months and I can safely admit that Shein has made my life easier in times like these with the whole pandemic goin on. I had never shopped online before so I was super scared and nervous about risking something like this when I'm someone who cannot buy anything without feeling the texture or material. But Shein has been a good friend. Thank You. Hopefully, looking forward to many more excellent shopping experiences from you. Good luck! ♡
    more
  • Shein saved me💕🥰 Feb 3, 2021

    By Trisha.celis95@gmail
    Shein obsessed since I discovered it (after I had an accident) so there I was homeless looking as usual when I realized I always wear my husbands clothes (sweatpants n tshirts) so yeah no sense of style whatsoever. Shein helped me get motivated at an affordable price helps me feel myself even when I couldn’t stand to look at myself in the mirror for how I let myself go. Shein got me up n stills does everyday #sheincustomerforlife now I can’t stop seeing my reflection 😍🙏🥰🥰🥰 thank u shein I’m a size 18 (1xl in leggins they be very stretchy just read the reviews queens!!! 4x in dresses n tops (I don’t buy their lingerie anymore or little shanans to stretch every cent (coupons y’all daily points free trails!!! And last night they refunded me without taking the item back!!! They said they don’t do that often n it was a one time thing but still I feel very much appreciated (I always check their sales they are amusing n amazing🤩 Give the jeans a chance if ur not scared to take the risk (I only tried twice n I wasn’t surprised That they didn’t fit perfectly n one had the zipper broken but hey for $10 I kept it )and their daily hourly thingy were u can finally get the chance to find a piece u liked n 50-80% off!!! I’m not kidding I stretch all my money I get 5-10 pieces for no more then $60 n sundays they got free shipping come on y’all download it give it chance!
    more
  • It’s great but… Jan 1, 2020

    By Nina Denise D.
    I had the app on my previous phone and then I downloaded it again on the one I’m using now. The first problem was that, I couldn’t log into my account on the new phone because of my password. And I even had the password saved in my notes to remember. So, they sent me a reset email. I had to do that a couple of times until they stopped sending it to my spam folder. So I was finally able to actually click the reset link. It worked (thank goodness 🙄.) However, when I finally signed in on the new phone, everything from my order history, wishlist items, shopping bag, and other account information were missing. It was like it started a brand new account, even though it was the same email account. I’ve always had this problem with SHEIN, having to create new accounts. And so now I have to use my old phone for managing the orders. I really wish I could use my current for phone for all of that instead having to go back and forth. In the end, it’s a great app, I love the clothing options but, I would really appreciate it if they could somehow make logging in on various devices more efficient or maybe even add an option where you can ‘Sign in using Google’ to eliminate the hassle of having to remember and/or resetting passwords every now and then. I would also like if they worked on better customer service answers.
    more
  • Apr 10, 2021

    By Rachelle Del Vecchio
    The clothes are pretty cheap quality which is to be expected, but the sizing is soo inaccurate. I recieved a bag of 4 different bathing suits that I ordered all in the same size, most of the tops were way too small and the bottoms were way too big. In the end none of the 4 bathing suits is wearable and I will probably just donate them all to a thrift store.
    more
  • HORRIBLE SERVICE! Nov 18, 2018

    By Deerchels
    This website is absolute TRASH. First let me begin by saying the measurements for the clothes are completely wrong, when you order something that should fit you it won’t. They will have you ship it back for free, but you won’t get your original shipping back in the refund. Secondly, the customer service is AWFUL. They do not give a crap about any inconveniences you experience due to their many screw ups. I ordered a robe and chemise set for my birthday, a 1X should have fit by the measurements. It didn’t. I sent it back and told them I wanted a refund. I ordered a size up because it was a just a tiny bit too small and the measurements said the 2XL was 2 inches bigger so the 2X should have fit perfect. Iwas wrong it was about .5 inches bigger. Measurements were definitely wrong. Barely a difference. They don’t care. Finally they receive my first return and instead of refunding my money they ship me a replacement? I chatted them and told them I requested a refund not a replacement and they said it was too late it had already been shipped I have to ship it back. So now I have to wait ANOTHER 2-3 weeks for my money because of their screw up. This website is a literal joke. Also, I left a honest review about the measurements of the robe and they hid it from the item. They only post reviews that benefit them. Total trash. DO NOT BUY FROM THIS PLACE!!!
    more
  • Don’t shop here please Feb 21, 2021

    By ❤️💛💚💙💜💎|-/ Alyssa
    I used to love shein. Used to look on the app 24/7 and add stuff to my wishlist. A month ago or so i got a huge $300 worth haul of clothing. (I am VERY picky. I think long and hard and read all reviews before adding something to my cart and always change my mind). When I first received the package, I was so excited. I tried on everything and it was so cute. But almost everything reacted badly to the wash. One of my favorite white tshirts pilled IMMEDIATELY. I had to do like 3 loads of laundry when I first washed them because the material is so dang cheap. Got these jeans I was soo excited for..the popular momo jeans on the site..material is awful and they’re so tight. The only thing I sort of like and recommend are the underwear. I’ve had no issues with them. Although I won’t be buying from here anymore since it’s 1. Child labor use 2. Crappy material/quality which gets worse over time 3. Nothing like you’d expect it to be on the site ...and much more. Just don’t waste your time. Save your money and buy from places that are better for the environment and that will last. After winter is done I’m getting rid of all my shein clothes because I hate them. If you read this review through all the way, please take my advice and shop elsewhere. Thank you.
    more
  • They hack into your phone!!! May 21, 2020

    By lillyharville
    When I downloaded this app a few months ago I was extremely excited because the clothes were very cheap and super cute! I’ve also ordered many things off of this app and everything has been fairly good quality and overall I’ve been very happy about the clothes, accessories, etc. Then I saw a video on social media where this girl was talking about how someone had logged into her email, instagram, etc. she checked her email and the login had come from Shein. I checked the comments of this video and many people said they were experiencing the same thing. I was very surprised so I went to go check my email and saw that someone had tried to login to my email/other socials so I deleted this app. If you look up Shein you will see multiple articles on this subject. If you have Shein, Romwe, or Zaful, delete them!! They are all run under the same company. I deleted all 3 apps and I haven’t gotten a single hack alert in weeks. My sister also got an alert about these clothing apps then deleted them after and she also hasn’t gotten the alerts sent to her account. If you need fairly cheap stuff look on apps like Depop and AliExpress, they have cute cheap stuff that doesn’t try to scam you.
    more
  1. An affordable online shopping platform with a distinct tone that focuses on the trending women's fashions
  2. Browse over 20,000 items at any given time to find the latest in men's, women's & children's clothing and accessories
  3. View styling tips, item reviews and ratings to help you make the best decision while shopping online

Reviewed by Kaylin on October 16, 2018

  • LEGIT Jan 5, 2021

    By vinarris
    100% legit site for fashionable affordable clothing. I’ve been purchasing for the last 2 years or more now with at least 20 + items each purchase and have never been cheated or disappointed. Customer service has always been above and beyond for me, they always get back to me and never had an issue with returning items that didn’t fit (if they’re eligible for return, not everything is but they tell you before checkout what isn’t) my closet is about 85% SHEIN clothing and shoes and the rest mall bought clothing. I prefer SHEIN over anything lately. Quality is usually amazing but be sure to read reviews and picture reviews before purchasing. Once I found my size in SHEIN it’s made shopping easier with less returns. Returns for US are free (at least I’ve never paid for any) so that’s another plus. They’re usually fast with shipping but with COVID I’ve been getting them like 3-4 weeks later. Which is understandable given what’s going on. But once things are back to normal it’s usually 1-2 weeks. I’ve only ever had 2 packages lost in the mail due to COVID which they happily replaced, no problem and sent out new for me. I did eventually end up getting the first “lost” packages though. You never know until you give it a try for yourself. I’m definitely glad I did. They except PAYPAL which is much more comforting when you’re a new buyer, since they cover you. I love this app/store. 10+ stars. Seriously.
    more
  • Apr 8, 2021

    By Asma Masroor
    So happy to shop from Shein. I am on this app whenever I need something for myself or my family. I have bought clothes mostly and have been very satisfied with the quality. I find the reviews very helpful while choosing anything to buy. Another thing I love about ordering is you can track your order from beginning to end. My orders have always been delivered on time. You get points also for signing in every day. I like how you can narrow down search options, and find easily want you need.
    more
  • Love it 💞 Nov 17, 2020

    By UINCORN!!!!🦄
    I’ve been on SHEIN for a while now, and it has become my favorite online store app to shop on! There was only one problem I had with it, when I confirmed a order a few days later it canceled it. But I got a refund on it, and just ordered it again. When I payed for faster shipping it really helped, it came in about 3-4 days and for only 12 dollars. Refunds are really easy, well that’s what I know from my experience. I’ve never actually received a item, and it came broken, or I didn’t like the material and I had to return it. So maybe it would of been harder to return If I already received the item. But always make sure to check the reviews, and start for the ones who gave it a one star. Sometimes mistakes happen in a product usually 30% or 20% of the time. If most of the reviews put lower than 3 stars I wouldn’t recommend buying the product, look for items that mostly have 4 or 5 stars. I don’t recommend buying mirrors on the app either, usually they are just for decoration and comes in horrible quality, so if you just want it for decorating that’s fine, just make sure to be careful because it may come broken some times. For clothes on SHEIN is actually really cute and super great quality. Mostly SHEIN is a really great app for clothes, decorating, shoes, beauty products, and for all my big girls out there 😌really recommend!!!💞🥰
    more
  • Apr 9, 2021

    By Dot Dot Dot
    Absolutely in love... been using it for months and I can safely admit that Shein has made my life easier in times like these with the whole pandemic goin on. I had never shopped online before so I was super scared and nervous about risking something like this when I'm someone who cannot buy anything without feeling the texture or material. But Shein has been a good friend. Thank You. Hopefully, looking forward to many more excellent shopping experiences from you. Good luck! ♡
    more
  • Shein saved me💕🥰 Feb 3, 2021

    By Trisha.celis95@gmail
    Shein obsessed since I discovered it (after I had an accident) so there I was homeless looking as usual when I realized I always wear my husbands clothes (sweatpants n tshirts) so yeah no sense of style whatsoever. Shein helped me get motivated at an affordable price helps me feel myself even when I couldn’t stand to look at myself in the mirror for how I let myself go. Shein got me up n stills does everyday #sheincustomerforlife now I can’t stop seeing my reflection 😍🙏🥰🥰🥰 thank u shein I’m a size 18 (1xl in leggins they be very stretchy just read the reviews queens!!! 4x in dresses n tops (I don’t buy their lingerie anymore or little shanans to stretch every cent (coupons y’all daily points free trails!!! And last night they refunded me without taking the item back!!! They said they don’t do that often n it was a one time thing but still I feel very much appreciated (I always check their sales they are amusing n amazing🤩 Give the jeans a chance if ur not scared to take the risk (I only tried twice n I wasn’t surprised That they didn’t fit perfectly n one had the zipper broken but hey for $10 I kept it )and their daily hourly thingy were u can finally get the chance to find a piece u liked n 50-80% off!!! I’m not kidding I stretch all my money I get 5-10 pieces for no more then $60 n sundays they got free shipping come on y’all download it give it chance!
    more
  • Apr 8, 2021

    By Stefani Rudigier
    I love this and I wish I would have known about them sooner. My only issue is using non plus size models some of the clothing looks like it'll fit you if you get your size then come to find out it is way too small. It is what it is, I still love the website and keep placing orders. As long as they're offering stuff I like that fits, I'm gonna keep giving them my service.
    more
  • Apr 10, 2021

    By Shannah Mays
    The app is great BUT...know your accurate measurements beforehand. The sizes are varied and odd. I have yet to order anything, as I am uncertain of my sizes after losing 35lbs. However, I plan to make a large order soon. But based on overall reviews on the website and social media, they're a great company for the buck!
    more
  • Great app- but a few suggestions! Dec 29, 2020

    By Maddelicious42
    I love SHEIN and overall the app is super easy to navigate I just think a few improvements could be made. For one, I think on the app you should be able to select the date under the “new in” section like you are able to on the traditional website format. This would allow me to look at the app every day and filter to see what new stuff was added, without having to search through all the other “new in” items I saw the day before, and 2 days prior, etc. I also think it would be best if the “check in” to earn your points popped up as soon as you opened up the app- like many game apps do for “daily tokens” and whatnot, because even though I’m on the app at least once a day I usually don’t remember to go to the check in page to earn my points. Finally, I think the main search feature should have an option to filter just “plus size” because currently you can search for an item description and filter it to a size of your choosing, for example 1XL, but a lot of the time I will buy a size smaller or bigger than my general size based on size descriptions, so I’d like to see all the plus size options available without also seeing the clothes that come in only straight sizes. Hope these suggestions are useful!
    more
  • Apr 8, 2021

    By Ashley Robertson
    Love this app and the clothing thus far. Just wish you could pick top and bottom size when you buy sets. I need the top to be bigger because of my breast size but don't need the bottoms as big. And also wish there was more support in the breast area when it comes to lingerie. What I have bought is NOT at all supportive and the girls just fly around free.
    more
  • Apr 7, 2021

    By A. M.
    The app is easy to navigate. Lots of discounts and lots of pretty options. The clothes are relatively cheap and the quality reflects that. Read the reviews to help determine if the item(s) is/are good quality. Note: Prices have increased recently. Measurements are usually accurate. Ships quickly but transit times are quite lengthy with limited updates. Customer service is hit or miss depending on the issue. Overall a decent app.
    more
  • Apr 10, 2021

    By Martha Espinoza
    I love shein, I love the clothes and everything but the discounts are a rip off. They give you 10% off coupons and only take away $3 and something cents. The only thing thing i don't like is the checkout, cuz that's when they try to rip you off. I wanted to buy a denim jacket that cost only $31 plus shipping fee is like $4 plus taxes that makes it like 38-something! It's a rip off. I give it 3 stars cuz of that but either then that the clothes I give it 5 stars.
    more
  • It’s okay Mar 3, 2021

    By 🙄Dylan🙄
    Most of the clothes are good quality. Shipping, and tax is ridiculous though. They give you coupons and points to take away from your overall total, but if It takes away “too much” they add back the shipping, even though you had high enough priced items to get free shipping. Shipping times are really long, normally its a few weeks. The delivering and updates is weird, as sometimes the information for when it updates the packages, put it on the wrong date and is pretty confusing. I like that you can earn points, and that the reviews help quite a bit. Although, when you review something you never really see your review again, and can’t change or edit it , it doesn’t show up. It’s weird that they give you a shipping fee, then add on a shipping guarantee; you’d think the shipping fee would already guarantee that you’d get your package. They offer shipping express, but it’s like buying another item because it’s 13 dollars, to get it there only a few days earlier than the standard shipping. For example, in my shipping right now, standard says it’d get here 15-17, express days, 12-13. And I mean some people would think that’s a pretty good deal, for me though, compared to other apps where you pay for shipping like that, you’d get your packages in a few days. Overall, it’s not a bad app. It’s legit.
    more
  • Apr 9, 2021

    By S Lim
    Loved this app at first but last couple of days there have been glitches: 1. All my points disappearedfor a few days but have since been restored. 2. I am unable to check in. Keep getting a popup that asks me to switch back to my original site. But I never changed sites since I started using this app. Help!!
    more
  • SHEIN review Jun 4, 2020

    By rlink20
    I have been shopping with SHEIN for a long time now and honestly I love most of the things I purchase from them. My advice is the make sure you look at the reviews and any added pictures before you buy a product, since some things run small and large. The reason for the 3 stars and not 5 is because of their customer service. They got rid of their custom service chat with an actual person on their app and now it is just an automated chat which has been proven to be very unhelpful. I have had to Facebook message them to get ahold of someone and even then, it takes over a day just to get a response. I also advise y’all to pay for the expedited shipping because your package will take multiple weeks and the shipping information will not be updated as fast if you use their free shipping method. I placed an order on April 3, 2020 and I placed another one a few weeks later and paid for expedited shipping. I received the expedited shipping order within a week and a half, but I have yet to receive my original order that was placed on April 30. Just pay for expedited shipping and look at the clothing reviews and y’all will receive some awesome clothes for really cheap!
    more
  • I love this app, but... Jun 19, 2020

    By Taylayna
    Listen, I am a HUGE shein fan. Been shopping with them for about 4 years and I love their stuff. I was super excited when their home collection launched as I was redoing my bedroom and wanted some decor from them. I placed 3 separate orders, all within a couple days of each other back in May. The first two got to me in about 2 weeks, maybe even a little shorter than that. However I have yet to receive the third order, and I placed it on MAY 13TH. I get it, covid, cutbacks, all that jazz, but good lord, it has been almost 40 days since I placed that order and I’m convinced it’s never coming at this point. I don’t know how I can go from placing the first two orders and getting both of them within 7-14 days, mind you, I placed my first order on MAY 9TH. This is ridiculous. My order did not move for 3 weeks. Nobody touched it, it wasn’t moved or handled for THREE WEEKS. It is JUST NOW in transit. I’m annoyed and I’m frustrated. I get that covid is causing delays, but come on. I have placed plenty of other orders with other companies wayyyyy after this one and received ALL OF THEM already. I completely understand the initial set back, but this is getting really old.
    more
  • It’s great but… Jan 1, 2020

    By Nina Denise D.
    I had the app on my previous phone and then I downloaded it again on the one I’m using now. The first problem was that, I couldn’t log into my account on the new phone because of my password. And I even had the password saved in my notes to remember. So, they sent me a reset email. I had to do that a couple of times until they stopped sending it to my spam folder. So I was finally able to actually click the reset link. It worked (thank goodness 🙄.) However, when I finally signed in on the new phone, everything from my order history, wishlist items, shopping bag, and other account information were missing. It was like it started a brand new account, even though it was the same email account. I’ve always had this problem with SHEIN, having to create new accounts. And so now I have to use my old phone for managing the orders. I really wish I could use my current for phone for all of that instead having to go back and forth. In the end, it’s a great app, I love the clothing options but, I would really appreciate it if they could somehow make logging in on various devices more efficient or maybe even add an option where you can ‘Sign in using Google’ to eliminate the hassle of having to remember and/or resetting passwords every now and then. I would also like if they worked on better customer service answers.
    more
  • Don’t shop here please Feb 21, 2021

    By ❤️💛💚💙💜💎|-/ Alyssa
    I used to love shein. Used to look on the app 24/7 and add stuff to my wishlist. A month ago or so i got a huge $300 worth haul of clothing. (I am VERY picky. I think long and hard and read all reviews before adding something to my cart and always change my mind). When I first received the package, I was so excited. I tried on everything and it was so cute. But almost everything reacted badly to the wash. One of my favorite white tshirts pilled IMMEDIATELY. I had to do like 3 loads of laundry when I first washed them because the material is so dang cheap. Got these jeans I was soo excited for..the popular momo jeans on the site..material is awful and they’re so tight. The only thing I sort of like and recommend are the underwear. I’ve had no issues with them. Although I won’t be buying from here anymore since it’s 1. Child labor use 2. Crappy material/quality which gets worse over time 3. Nothing like you’d expect it to be on the site ...and much more. Just don’t waste your time. Save your money and buy from places that are better for the environment and that will last. After winter is done I’m getting rid of all my shein clothes because I hate them. If you read this review through all the way, please take my advice and shop elsewhere. Thank you.
    more
  • They hack into your phone!!! May 21, 2020

    By lillyharville
    When I downloaded this app a few months ago I was extremely excited because the clothes were very cheap and super cute! I’ve also ordered many things off of this app and everything has been fairly good quality and overall I’ve been very happy about the clothes, accessories, etc. Then I saw a video on social media where this girl was talking about how someone had logged into her email, instagram, etc. she checked her email and the login had come from Shein. I checked the comments of this video and many people said they were experiencing the same thing. I was very surprised so I went to go check my email and saw that someone had tried to login to my email/other socials so I deleted this app. If you look up Shein you will see multiple articles on this subject. If you have Shein, Romwe, or Zaful, delete them!! They are all run under the same company. I deleted all 3 apps and I haven’t gotten a single hack alert in weeks. My sister also got an alert about these clothing apps then deleted them after and she also hasn’t gotten the alerts sent to her account. If you need fairly cheap stuff look on apps like Depop and AliExpress, they have cute cheap stuff that doesn’t try to scam you.
    more
  • Cute clothes but everything else is frustrating Aug 5, 2020

    By Malia J.
    I love the items there. However, the shipping is unreasonable. It costs a lot, first off. And if you don't pay like $15 for express shipping, you'll be waiting a while for your items(s). As far as the app itself, its easy to navigate but some features are useless. For example, I don't get the points feature. We earn points but can't even use them all at check out, we can only use a portion. That's stupid, it's like you want us to come out of our pocket every check out, despite us being loyal app members and earning our points to be able to use them to purchase our order solely with our points. Also, another thing that ticks me off is the whole trial report. It's impossible to get picked if you don't have a higher level, yet they don't even explain how to get a higher membership level. I've spent hundreds with Shein, and I'm not a higher level. Something tells me you'd have to pay to be a higher level, and if that's the case, that's ridiculous. So in conclusion, the items are great and worth the money. However shipping costs and the app features? Absurd and frustrating.
    more
  • Customer Service Aug 11, 2018

    By Lle-prom
    SHEIN overall has pretty good merchandise, good options, great prices. The down side is that it doesn’t specify that this is an international web based only store and as you can imagine customer service is pretty much inexistent... if you have a question, a concern or simply need help, it is all handled through chat (calling doesn’t really do much neither) which always has long wait times, and lately after waiting ur turn in line for a representative to be available the chat will kick you out their wait data base, in other words you have to wait all over again... I for instance experienced this chat issue 3 times last night and have yet to be connected with an associate.. Another down side is if you have items in your cart and are in the process of checking out you go back to the cart or exit out of the checkout process to review the items, your cart items will be completely removed, losing your entire merchandise. As you can imagine it will be very hard or imposible to find all your items unless you remember it all and have lots of time and patience to search through each category. PLEASE IMPROVE THE SYSTEM!!!!
    more
  • Apr 10, 2021

    By Rachelle Del Vecchio
    The clothes are pretty cheap quality which is to be expected, but the sizing is soo inaccurate. I recieved a bag of 4 different bathing suits that I ordered all in the same size, most of the tops were way too small and the bottoms were way too big. In the end none of the 4 bathing suits is wearable and I will probably just donate them all to a thrift store.
    more
  • HORRIBLE SERVICE! Nov 18, 2018

    By Deerchels
    This website is absolute TRASH. First let me begin by saying the measurements for the clothes are completely wrong, when you order something that should fit you it won’t. They will have you ship it back for free, but you won’t get your original shipping back in the refund. Secondly, the customer service is AWFUL. They do not give a crap about any inconveniences you experience due to their many screw ups. I ordered a robe and chemise set for my birthday, a 1X should have fit by the measurements. It didn’t. I sent it back and told them I wanted a refund. I ordered a size up because it was a just a tiny bit too small and the measurements said the 2XL was 2 inches bigger so the 2X should have fit perfect. Iwas wrong it was about .5 inches bigger. Measurements were definitely wrong. Barely a difference. They don’t care. Finally they receive my first return and instead of refunding my money they ship me a replacement? I chatted them and told them I requested a refund not a replacement and they said it was too late it had already been shipped I have to ship it back. So now I have to wait ANOTHER 2-3 weeks for my money because of their screw up. This website is a literal joke. Also, I left a honest review about the measurements of the robe and they hid it from the item. They only post reviews that benefit them. Total trash. DO NOT BUY FROM THIS PLACE!!!
    more
  • it’s an ok app Nov 22, 2020

    By bracelet me
    Yes, Shein provides online shopping and has very stylish clothing that will meet anyone’s styling standards. Although, Shein clothing material isn’t the best in certain times. For example, I look at reviews sometimes and find out that that clothing is either too small, material is too thin, size wasn’t correct, clothing was shorter than shown, the list goes on! The clothing is sometimes isn’t all that bad tho and is very stylish. There is a reason behind this review though and let’s talk about it. Recently I participated in an event where you could earn either 20 million points or 20 thousand points. Not too sure. I had won by sending links to other people and had to verify my email. I completed all that was needed for me to receive the points. Today is Saturday which is when they are supposed to give the points. Currently 7:20 pm and I still haven’t received my points. If anyone else has won could anyone inform me if they have their points? Another thing is that I tried emailing shein with some questions because I’m pretty sure that they don’t think my email is verified. Edit: This app didn’t even give me the points it promised. It only gave 100 points to my friends and I (they won too). This app is pretty much a scam with cheap clothing. I definitely recommend to not get this app.
    more
  • Order delayed Nov 1, 2020

    By Danaj Neal
    I have reached out to SHIEN about five times now on both apps. I reached out on Instagram and I reached out on the app. I ordered my clothing and my shoes on September 21. The order was in transit on October 6. They said the arrival date is going to be October 8. It is now November 1, And I still have not received my order. They have no customer service, I contacted them five times and they said that they will get back to you in 24 hours. It has been way more than 24 hours and I still have not got any money back, any tracking thing, nothing. So I am going to wait until next week and if I don’t have my package then, I’m going to take it to court.I understand that if the order was supposed to come October 6 through October 8, it would take 5 to 10 days. It was 5 to 10 days then 11 to 17 days. It has now been 25 days, well almost 25 days, that I still have not received my package. If I don’t have my package next week, I’m going to take this to court or you guys will give me my money back. I’ve tried not to take it on here because you guys have really cute clothing but you guys have to get some better costumer service. Not only the fact that you guys have no customer service number, is already bad enough.
    more
  • Beware!! May 29, 2020

    By Daisyur
    This company is a COMPLETE scam. They sent me a shirt with a huge cut that went through the back and front of the shirt. I’m fuming honestly and I’m making sure I spread the word because I really wish somebody would have told me about it. They don’t offer a return label in the package so if you don’t have a printer that means you need to pay to print it somewhere. No customer service over the phone only through a chat which is super inconvenient in my opinion. The person or whoever I spoke to was absolutely rude. They didn’t care that the product was damaged and she insisted I return it which I have no problem with if they provided a label for it in the package or mailed to me as many other companies do. So at this point I have a shirt that is trash and they kept my money. They offer products for a lower price because they pay their employees very low wages. I really wish I would have done my research before. Do your research and google them! Don’t listen to people who promote them on social media because they get paid. A lot of people comment on their Instagram saying the spent 100s and never recieved their order and customer service DOES NOT care and they will not refund you or try to fix the problem.
    more

What’s Groovy

What’s Subpar

Loading...