SHEIN-Fashion Shopping Online
ShoppingZOETOP BUSINESS CO., LIMITED
Meet the SHEIN app - Your Fashion Destination and at Prices you'll Love!
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About SHEIN-Fashion Shopping Online
Featured on Must-Have Apps to Improve Wardrobe & Dress Better
Meet the SHEIN app - Your Fashion Destination and at Prices you'll Love!
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About SHEIN-Fashion Shopping Online
SHEIN is an affordable online shopping platform with a distinct tone focusing on women's fashion. No matter what the current fashion trend is, Shein.com is sure to follow it or even lead it. With all the categories like women's clothing, men's clothing, kids' clothing, shoes and accessories, and 20,000+ styles including dresses, blouses, swimwear and T-shirts, SHEIN is a one-stop destination for fashionistas. Shopping becomes even more enjoyable with the new SHEIN mobile app. Welcome to the incredible world of SHEIN--available in your pocket and at your fingertips.
We take pride in satisfying our customers and bringing them the best shopping experience.
Features:
Save you more
-Get an extra 10% off on your first order
-Free shipping for orders over $49 & free returns for all orders
-Get up to 80% off every day with Flash Deals
-Sale alerts and promotional emails
Securely ordering and paying
-Ordering process is risk-free
-Secure payment via PayPal or credit card
-Shop now, pay later. Choose Afterpay in 4 interest-free payment
-7/24 customer service and Live chat service
SHEIN gals exclusive perks
-1000+ daily new arrivals
-Styling tips, ratings and reviews to inspire you.
-Keep up with your friends' latest activities in Timeline
Contact us:
URL: us.shein.com
Facebook: www.facebook.com/sheinus/
Instagram: www.instagram.com/shein_us/
Email: dispute@shein.com
We take pride in satisfying our customers and bringing them the best shopping experience.
Features:
Save you more
-Get an extra 10% off on your first order
-Free shipping for orders over $49 & free returns for all orders
-Get up to 80% off every day with Flash Deals
-Sale alerts and promotional emails
Securely ordering and paying
-Ordering process is risk-free
-Secure payment via PayPal or credit card
-Shop now, pay later. Choose Afterpay in 4 interest-free payment
-7/24 customer service and Live chat service
SHEIN gals exclusive perks
-1000+ daily new arrivals
-Styling tips, ratings and reviews to inspire you.
-Keep up with your friends' latest activities in Timeline
Contact us:
URL: us.shein.com
Facebook: www.facebook.com/sheinus/
Instagram: www.instagram.com/shein_us/
Email: dispute@shein.com
Ratings & Reviews
Write a Review
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LEGIT
Jan 5, 2021 100% legit site for fashionable affordable clothing. I’ve been purchasing for the last 2 years or more now with at least 20 + items each purchase and have never been cheated or disappointed. Customer service has always been above and beyond for me, they always get back to me and never had an issue with returning items that didn’t fit (if they’re eligible for return, not everything is but they tell you before checkout what isn’t) my closet is about 85% SHEIN clothing and shoes and the rest mall bought clothing. I prefer SHEIN over anything lately. Quality is usually amazing but be sure to read reviews and picture reviews before purchasing. Once I found my size in SHEIN it’s made shopping easier with less returns. Returns for US are free (at least I’ve never paid for any) so that’s another plus. They’re usually fast with shipping but with COVID I’ve been getting them like 3-4 weeks later. Which is understandable given what’s going on. But once things are back to normal it’s usually 1-2 weeks. I’ve only ever had 2 packages lost in the mail due to COVID which they happily replaced, no problem and sent out new for me. I did eventually end up getting the first “lost” packages though. You never know until you give it a try for yourself. I’m definitely glad I did. They except PAYPAL which is much more comforting when you’re a new buyer, since they cover you. I love this app/store. 10+ stars. Seriously.more -
Apr 8, 2021 So happy to shop from Shein. I am on this app whenever I need something for myself or my family. I have bought clothes mostly and have been very satisfied with the quality. I find the reviews very helpful while choosing anything to buy. Another thing I love about ordering is you can track your order from beginning to end. My orders have always been delivered on time. You get points also for signing in every day. I like how you can narrow down search options, and find easily want you need.more -
Love it 💞
Nov 17, 2020 I’ve been on SHEIN for a while now, and it has become my favorite online store app to shop on! There was only one problem I had with it, when I confirmed a order a few days later it canceled it. But I got a refund on it, and just ordered it again. When I payed for faster shipping it really helped, it came in about 3-4 days and for only 12 dollars. Refunds are really easy, well that’s what I know from my experience. I’ve never actually received a item, and it came broken, or I didn’t like the material and I had to return it. So maybe it would of been harder to return If I already received the item. But always make sure to check the reviews, and start for the ones who gave it a one star. Sometimes mistakes happen in a product usually 30% or 20% of the time. If most of the reviews put lower than 3 stars I wouldn’t recommend buying the product, look for items that mostly have 4 or 5 stars. I don’t recommend buying mirrors on the app either, usually they are just for decoration and comes in horrible quality, so if you just want it for decorating that’s fine, just make sure to be careful because it may come broken some times. For clothes on SHEIN is actually really cute and super great quality. Mostly SHEIN is a really great app for clothes, decorating, shoes, beauty products, and for all my big girls out there 😌really recommend!!!💞🥰more -
Apr 9, 2021 Absolutely in love... been using it for months and I can safely admit that Shein has made my life easier in times like these with the whole pandemic goin on. I had never shopped online before so I was super scared and nervous about risking something like this when I'm someone who cannot buy anything without feeling the texture or material. But Shein has been a good friend. Thank You. Hopefully, looking forward to many more excellent shopping experiences from you. Good luck! ♡more -
Shein saved me💕🥰
Feb 3, 2021 Shein obsessed since I discovered it (after I had an accident) so there I was homeless looking as usual when I realized I always wear my husbands clothes (sweatpants n tshirts) so yeah no sense of style whatsoever. Shein helped me get motivated at an affordable price helps me feel myself even when I couldn’t stand to look at myself in the mirror for how I let myself go. Shein got me up n stills does everyday #sheincustomerforlife now I can’t stop seeing my reflection 😍🙏🥰🥰🥰 thank u shein I’m a size 18 (1xl in leggins they be very stretchy just read the reviews queens!!! 4x in dresses n tops (I don’t buy their lingerie anymore or little shanans to stretch every cent (coupons y’all daily points free trails!!! And last night they refunded me without taking the item back!!! They said they don’t do that often n it was a one time thing but still I feel very much appreciated (I always check their sales they are amusing n amazing🤩 Give the jeans a chance if ur not scared to take the risk (I only tried twice n I wasn’t surprised That they didn’t fit perfectly n one had the zipper broken but hey for $10 I kept it )and their daily hourly thingy were u can finally get the chance to find a piece u liked n 50-80% off!!! I’m not kidding I stretch all my money I get 5-10 pieces for no more then $60 n sundays they got free shipping come on y’all download it give it chance!more
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It’s great but…
Jan 1, 2020 I had the app on my previous phone and then I downloaded it again on the one I’m using now. The first problem was that, I couldn’t log into my account on the new phone because of my password. And I even had the password saved in my notes to remember. So, they sent me a reset email. I had to do that a couple of times until they stopped sending it to my spam folder. So I was finally able to actually click the reset link. It worked (thank goodness 🙄.) However, when I finally signed in on the new phone, everything from my order history, wishlist items, shopping bag, and other account information were missing. It was like it started a brand new account, even though it was the same email account. I’ve always had this problem with SHEIN, having to create new accounts. And so now I have to use my old phone for managing the orders. I really wish I could use my current for phone for all of that instead having to go back and forth. In the end, it’s a great app, I love the clothing options but, I would really appreciate it if they could somehow make logging in on various devices more efficient or maybe even add an option where you can ‘Sign in using Google’ to eliminate the hassle of having to remember and/or resetting passwords every now and then. I would also like if they worked on better customer service answers.more -
Apr 10, 2021 The clothes are pretty cheap quality which is to be expected, but the sizing is soo inaccurate. I recieved a bag of 4 different bathing suits that I ordered all in the same size, most of the tops were way too small and the bottoms were way too big. In the end none of the 4 bathing suits is wearable and I will probably just donate them all to a thrift store.more -
HORRIBLE SERVICE!
Nov 18, 2018 This website is absolute TRASH. First let me begin by saying the measurements for the clothes are completely wrong, when you order something that should fit you it won’t. They will have you ship it back for free, but you won’t get your original shipping back in the refund. Secondly, the customer service is AWFUL. They do not give a crap about any inconveniences you experience due to their many screw ups. I ordered a robe and chemise set for my birthday, a 1X should have fit by the measurements. It didn’t. I sent it back and told them I wanted a refund. I ordered a size up because it was a just a tiny bit too small and the measurements said the 2XL was 2 inches bigger so the 2X should have fit perfect. Iwas wrong it was about .5 inches bigger. Measurements were definitely wrong. Barely a difference. They don’t care. Finally they receive my first return and instead of refunding my money they ship me a replacement? I chatted them and told them I requested a refund not a replacement and they said it was too late it had already been shipped I have to ship it back. So now I have to wait ANOTHER 2-3 weeks for my money because of their screw up. This website is a literal joke. Also, I left a honest review about the measurements of the robe and they hid it from the item. They only post reviews that benefit them. Total trash. DO NOT BUY FROM THIS PLACE!!!more -
Don’t shop here please
Feb 21, 2021 I used to love shein. Used to look on the app 24/7 and add stuff to my wishlist. A month ago or so i got a huge $300 worth haul of clothing. (I am VERY picky. I think long and hard and read all reviews before adding something to my cart and always change my mind). When I first received the package, I was so excited. I tried on everything and it was so cute. But almost everything reacted badly to the wash. One of my favorite white tshirts pilled IMMEDIATELY. I had to do like 3 loads of laundry when I first washed them because the material is so dang cheap. Got these jeans I was soo excited for..the popular momo jeans on the site..material is awful and they’re so tight. The only thing I sort of like and recommend are the underwear. I’ve had no issues with them. Although I won’t be buying from here anymore since it’s 1. Child labor use 2. Crappy material/quality which gets worse over time 3. Nothing like you’d expect it to be on the site ...and much more. Just don’t waste your time. Save your money and buy from places that are better for the environment and that will last. After winter is done I’m getting rid of all my shein clothes because I hate them. If you read this review through all the way, please take my advice and shop elsewhere. Thank you.more -
They hack into your phone!!!
May 21, 2020 When I downloaded this app a few months ago I was extremely excited because the clothes were very cheap and super cute! I’ve also ordered many things off of this app and everything has been fairly good quality and overall I’ve been very happy about the clothes, accessories, etc. Then I saw a video on social media where this girl was talking about how someone had logged into her email, instagram, etc. she checked her email and the login had come from Shein. I checked the comments of this video and many people said they were experiencing the same thing. I was very surprised so I went to go check my email and saw that someone had tried to login to my email/other socials so I deleted this app. If you look up Shein you will see multiple articles on this subject. If you have Shein, Romwe, or Zaful, delete them!! They are all run under the same company. I deleted all 3 apps and I haven’t gotten a single hack alert in weeks. My sister also got an alert about these clothing apps then deleted them after and she also hasn’t gotten the alerts sent to her account. If you need fairly cheap stuff look on apps like Depop and AliExpress, they have cute cheap stuff that doesn’t try to scam you.more
- An affordable online shopping platform with a distinct tone that focuses on the trending women's fashions
- Browse over 20,000 items at any given time to find the latest in men's, women's & children's clothing and accessories
- View styling tips, item reviews and ratings to help you make the best decision while shopping online
Reviewed by Kaylin on October 16, 2018
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LEGIT
Jan 5, 2021 100% legit site for fashionable affordable clothing. I’ve been purchasing for the last 2 years or more now with at least 20 + items each purchase and have never been cheated or disappointed. Customer service has always been above and beyond for me, they always get back to me and never had an issue with returning items that didn’t fit (if they’re eligible for return, not everything is but they tell you before checkout what isn’t) my closet is about 85% SHEIN clothing and shoes and the rest mall bought clothing. I prefer SHEIN over anything lately. Quality is usually amazing but be sure to read reviews and picture reviews before purchasing. Once I found my size in SHEIN it’s made shopping easier with less returns. Returns for US are free (at least I’ve never paid for any) so that’s another plus. They’re usually fast with shipping but with COVID I’ve been getting them like 3-4 weeks later. Which is understandable given what’s going on. But once things are back to normal it’s usually 1-2 weeks. I’ve only ever had 2 packages lost in the mail due to COVID which they happily replaced, no problem and sent out new for me. I did eventually end up getting the first “lost” packages though. You never know until you give it a try for yourself. I’m definitely glad I did. They except PAYPAL which is much more comforting when you’re a new buyer, since they cover you. I love this app/store. 10+ stars. Seriously.more -
Apr 8, 2021 So happy to shop from Shein. I am on this app whenever I need something for myself or my family. I have bought clothes mostly and have been very satisfied with the quality. I find the reviews very helpful while choosing anything to buy. Another thing I love about ordering is you can track your order from beginning to end. My orders have always been delivered on time. You get points also for signing in every day. I like how you can narrow down search options, and find easily want you need.more -
Love it 💞
Nov 17, 2020 I’ve been on SHEIN for a while now, and it has become my favorite online store app to shop on! There was only one problem I had with it, when I confirmed a order a few days later it canceled it. But I got a refund on it, and just ordered it again. When I payed for faster shipping it really helped, it came in about 3-4 days and for only 12 dollars. Refunds are really easy, well that’s what I know from my experience. I’ve never actually received a item, and it came broken, or I didn’t like the material and I had to return it. So maybe it would of been harder to return If I already received the item. But always make sure to check the reviews, and start for the ones who gave it a one star. Sometimes mistakes happen in a product usually 30% or 20% of the time. If most of the reviews put lower than 3 stars I wouldn’t recommend buying the product, look for items that mostly have 4 or 5 stars. I don’t recommend buying mirrors on the app either, usually they are just for decoration and comes in horrible quality, so if you just want it for decorating that’s fine, just make sure to be careful because it may come broken some times. For clothes on SHEIN is actually really cute and super great quality. Mostly SHEIN is a really great app for clothes, decorating, shoes, beauty products, and for all my big girls out there 😌really recommend!!!💞🥰more -
Apr 9, 2021 Absolutely in love... been using it for months and I can safely admit that Shein has made my life easier in times like these with the whole pandemic goin on. I had never shopped online before so I was super scared and nervous about risking something like this when I'm someone who cannot buy anything without feeling the texture or material. But Shein has been a good friend. Thank You. Hopefully, looking forward to many more excellent shopping experiences from you. Good luck! ♡more -
Shein saved me💕🥰
Feb 3, 2021 Shein obsessed since I discovered it (after I had an accident) so there I was homeless looking as usual when I realized I always wear my husbands clothes (sweatpants n tshirts) so yeah no sense of style whatsoever. Shein helped me get motivated at an affordable price helps me feel myself even when I couldn’t stand to look at myself in the mirror for how I let myself go. Shein got me up n stills does everyday #sheincustomerforlife now I can’t stop seeing my reflection 😍🙏🥰🥰🥰 thank u shein I’m a size 18 (1xl in leggins they be very stretchy just read the reviews queens!!! 4x in dresses n tops (I don’t buy their lingerie anymore or little shanans to stretch every cent (coupons y’all daily points free trails!!! And last night they refunded me without taking the item back!!! They said they don’t do that often n it was a one time thing but still I feel very much appreciated (I always check their sales they are amusing n amazing🤩 Give the jeans a chance if ur not scared to take the risk (I only tried twice n I wasn’t surprised That they didn’t fit perfectly n one had the zipper broken but hey for $10 I kept it )and their daily hourly thingy were u can finally get the chance to find a piece u liked n 50-80% off!!! I’m not kidding I stretch all my money I get 5-10 pieces for no more then $60 n sundays they got free shipping come on y’all download it give it chance!more
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Apr 8, 2021 I love this and I wish I would have known about them sooner. My only issue is using non plus size models some of the clothing looks like it'll fit you if you get your size then come to find out it is way too small. It is what it is, I still love the website and keep placing orders. As long as they're offering stuff I like that fits, I'm gonna keep giving them my service.more -
Apr 10, 2021 The app is great BUT...know your accurate measurements beforehand. The sizes are varied and odd. I have yet to order anything, as I am uncertain of my sizes after losing 35lbs. However, I plan to make a large order soon. But based on overall reviews on the website and social media, they're a great company for the buck!more -
Great app- but a few suggestions!
Dec 29, 2020 I love SHEIN and overall the app is super easy to navigate I just think a few improvements could be made. For one, I think on the app you should be able to select the date under the “new in” section like you are able to on the traditional website format. This would allow me to look at the app every day and filter to see what new stuff was added, without having to search through all the other “new in” items I saw the day before, and 2 days prior, etc. I also think it would be best if the “check in” to earn your points popped up as soon as you opened up the app- like many game apps do for “daily tokens” and whatnot, because even though I’m on the app at least once a day I usually don’t remember to go to the check in page to earn my points. Finally, I think the main search feature should have an option to filter just “plus size” because currently you can search for an item description and filter it to a size of your choosing, for example 1XL, but a lot of the time I will buy a size smaller or bigger than my general size based on size descriptions, so I’d like to see all the plus size options available without also seeing the clothes that come in only straight sizes. Hope these suggestions are useful!more -
Apr 8, 2021 Love this app and the clothing thus far. Just wish you could pick top and bottom size when you buy sets. I need the top to be bigger because of my breast size but don't need the bottoms as big. And also wish there was more support in the breast area when it comes to lingerie. What I have bought is NOT at all supportive and the girls just fly around free.more -
Apr 7, 2021 The app is easy to navigate. Lots of discounts and lots of pretty options. The clothes are relatively cheap and the quality reflects that. Read the reviews to help determine if the item(s) is/are good quality. Note: Prices have increased recently. Measurements are usually accurate. Ships quickly but transit times are quite lengthy with limited updates. Customer service is hit or miss depending on the issue. Overall a decent app.more
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Apr 10, 2021 I love shein, I love the clothes and everything but the discounts are a rip off. They give you 10% off coupons and only take away $3 and something cents. The only thing thing i don't like is the checkout, cuz that's when they try to rip you off. I wanted to buy a denim jacket that cost only $31 plus shipping fee is like $4 plus taxes that makes it like 38-something! It's a rip off. I give it 3 stars cuz of that but either then that the clothes I give it 5 stars.more -
It’s okay
Mar 3, 2021 Most of the clothes are good quality. Shipping, and tax is ridiculous though. They give you coupons and points to take away from your overall total, but if It takes away “too much” they add back the shipping, even though you had high enough priced items to get free shipping. Shipping times are really long, normally its a few weeks. The delivering and updates is weird, as sometimes the information for when it updates the packages, put it on the wrong date and is pretty confusing. I like that you can earn points, and that the reviews help quite a bit. Although, when you review something you never really see your review again, and can’t change or edit it , it doesn’t show up. It’s weird that they give you a shipping fee, then add on a shipping guarantee; you’d think the shipping fee would already guarantee that you’d get your package. They offer shipping express, but it’s like buying another item because it’s 13 dollars, to get it there only a few days earlier than the standard shipping. For example, in my shipping right now, standard says it’d get here 15-17, express days, 12-13. And I mean some people would think that’s a pretty good deal, for me though, compared to other apps where you pay for shipping like that, you’d get your packages in a few days. Overall, it’s not a bad app. It’s legit.more -
Apr 9, 2021 Loved this app at first but last couple of days there have been glitches: 1. All my points disappearedfor a few days but have since been restored. 2. I am unable to check in. Keep getting a popup that asks me to switch back to my original site. But I never changed sites since I started using this app. Help!!more -
SHEIN review
Jun 4, 2020 I have been shopping with SHEIN for a long time now and honestly I love most of the things I purchase from them. My advice is the make sure you look at the reviews and any added pictures before you buy a product, since some things run small and large. The reason for the 3 stars and not 5 is because of their customer service. They got rid of their custom service chat with an actual person on their app and now it is just an automated chat which has been proven to be very unhelpful. I have had to Facebook message them to get ahold of someone and even then, it takes over a day just to get a response. I also advise y’all to pay for the expedited shipping because your package will take multiple weeks and the shipping information will not be updated as fast if you use their free shipping method. I placed an order on April 3, 2020 and I placed another one a few weeks later and paid for expedited shipping. I received the expedited shipping order within a week and a half, but I have yet to receive my original order that was placed on April 30. Just pay for expedited shipping and look at the clothing reviews and y’all will receive some awesome clothes for really cheap!more -
I love this app, but...
Jun 19, 2020 Listen, I am a HUGE shein fan. Been shopping with them for about 4 years and I love their stuff. I was super excited when their home collection launched as I was redoing my bedroom and wanted some decor from them. I placed 3 separate orders, all within a couple days of each other back in May. The first two got to me in about 2 weeks, maybe even a little shorter than that. However I have yet to receive the third order, and I placed it on MAY 13TH. I get it, covid, cutbacks, all that jazz, but good lord, it has been almost 40 days since I placed that order and I’m convinced it’s never coming at this point. I don’t know how I can go from placing the first two orders and getting both of them within 7-14 days, mind you, I placed my first order on MAY 9TH. This is ridiculous. My order did not move for 3 weeks. Nobody touched it, it wasn’t moved or handled for THREE WEEKS. It is JUST NOW in transit. I’m annoyed and I’m frustrated. I get that covid is causing delays, but come on. I have placed plenty of other orders with other companies wayyyyy after this one and received ALL OF THEM already. I completely understand the initial set back, but this is getting really old.more
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It’s great but…
Jan 1, 2020 I had the app on my previous phone and then I downloaded it again on the one I’m using now. The first problem was that, I couldn’t log into my account on the new phone because of my password. And I even had the password saved in my notes to remember. So, they sent me a reset email. I had to do that a couple of times until they stopped sending it to my spam folder. So I was finally able to actually click the reset link. It worked (thank goodness 🙄.) However, when I finally signed in on the new phone, everything from my order history, wishlist items, shopping bag, and other account information were missing. It was like it started a brand new account, even though it was the same email account. I’ve always had this problem with SHEIN, having to create new accounts. And so now I have to use my old phone for managing the orders. I really wish I could use my current for phone for all of that instead having to go back and forth. In the end, it’s a great app, I love the clothing options but, I would really appreciate it if they could somehow make logging in on various devices more efficient or maybe even add an option where you can ‘Sign in using Google’ to eliminate the hassle of having to remember and/or resetting passwords every now and then. I would also like if they worked on better customer service answers.more -
Don’t shop here please
Feb 21, 2021 I used to love shein. Used to look on the app 24/7 and add stuff to my wishlist. A month ago or so i got a huge $300 worth haul of clothing. (I am VERY picky. I think long and hard and read all reviews before adding something to my cart and always change my mind). When I first received the package, I was so excited. I tried on everything and it was so cute. But almost everything reacted badly to the wash. One of my favorite white tshirts pilled IMMEDIATELY. I had to do like 3 loads of laundry when I first washed them because the material is so dang cheap. Got these jeans I was soo excited for..the popular momo jeans on the site..material is awful and they’re so tight. The only thing I sort of like and recommend are the underwear. I’ve had no issues with them. Although I won’t be buying from here anymore since it’s 1. Child labor use 2. Crappy material/quality which gets worse over time 3. Nothing like you’d expect it to be on the site ...and much more. Just don’t waste your time. Save your money and buy from places that are better for the environment and that will last. After winter is done I’m getting rid of all my shein clothes because I hate them. If you read this review through all the way, please take my advice and shop elsewhere. Thank you.more -
They hack into your phone!!!
May 21, 2020 When I downloaded this app a few months ago I was extremely excited because the clothes were very cheap and super cute! I’ve also ordered many things off of this app and everything has been fairly good quality and overall I’ve been very happy about the clothes, accessories, etc. Then I saw a video on social media where this girl was talking about how someone had logged into her email, instagram, etc. she checked her email and the login had come from Shein. I checked the comments of this video and many people said they were experiencing the same thing. I was very surprised so I went to go check my email and saw that someone had tried to login to my email/other socials so I deleted this app. If you look up Shein you will see multiple articles on this subject. If you have Shein, Romwe, or Zaful, delete them!! They are all run under the same company. I deleted all 3 apps and I haven’t gotten a single hack alert in weeks. My sister also got an alert about these clothing apps then deleted them after and she also hasn’t gotten the alerts sent to her account. If you need fairly cheap stuff look on apps like Depop and AliExpress, they have cute cheap stuff that doesn’t try to scam you.more -
Cute clothes but everything else is frustrating
Aug 5, 2020 I love the items there. However, the shipping is unreasonable. It costs a lot, first off. And if you don't pay like $15 for express shipping, you'll be waiting a while for your items(s). As far as the app itself, its easy to navigate but some features are useless. For example, I don't get the points feature. We earn points but can't even use them all at check out, we can only use a portion. That's stupid, it's like you want us to come out of our pocket every check out, despite us being loyal app members and earning our points to be able to use them to purchase our order solely with our points. Also, another thing that ticks me off is the whole trial report. It's impossible to get picked if you don't have a higher level, yet they don't even explain how to get a higher membership level. I've spent hundreds with Shein, and I'm not a higher level. Something tells me you'd have to pay to be a higher level, and if that's the case, that's ridiculous. So in conclusion, the items are great and worth the money. However shipping costs and the app features? Absurd and frustrating.more -
Customer Service
Aug 11, 2018 SHEIN overall has pretty good merchandise, good options, great prices. The down side is that it doesn’t specify that this is an international web based only store and as you can imagine customer service is pretty much inexistent... if you have a question, a concern or simply need help, it is all handled through chat (calling doesn’t really do much neither) which always has long wait times, and lately after waiting ur turn in line for a representative to be available the chat will kick you out their wait data base, in other words you have to wait all over again... I for instance experienced this chat issue 3 times last night and have yet to be connected with an associate.. Another down side is if you have items in your cart and are in the process of checking out you go back to the cart or exit out of the checkout process to review the items, your cart items will be completely removed, losing your entire merchandise. As you can imagine it will be very hard or imposible to find all your items unless you remember it all and have lots of time and patience to search through each category. PLEASE IMPROVE THE SYSTEM!!!!more
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Apr 10, 2021 The clothes are pretty cheap quality which is to be expected, but the sizing is soo inaccurate. I recieved a bag of 4 different bathing suits that I ordered all in the same size, most of the tops were way too small and the bottoms were way too big. In the end none of the 4 bathing suits is wearable and I will probably just donate them all to a thrift store.more -
HORRIBLE SERVICE!
Nov 18, 2018 This website is absolute TRASH. First let me begin by saying the measurements for the clothes are completely wrong, when you order something that should fit you it won’t. They will have you ship it back for free, but you won’t get your original shipping back in the refund. Secondly, the customer service is AWFUL. They do not give a crap about any inconveniences you experience due to their many screw ups. I ordered a robe and chemise set for my birthday, a 1X should have fit by the measurements. It didn’t. I sent it back and told them I wanted a refund. I ordered a size up because it was a just a tiny bit too small and the measurements said the 2XL was 2 inches bigger so the 2X should have fit perfect. Iwas wrong it was about .5 inches bigger. Measurements were definitely wrong. Barely a difference. They don’t care. Finally they receive my first return and instead of refunding my money they ship me a replacement? I chatted them and told them I requested a refund not a replacement and they said it was too late it had already been shipped I have to ship it back. So now I have to wait ANOTHER 2-3 weeks for my money because of their screw up. This website is a literal joke. Also, I left a honest review about the measurements of the robe and they hid it from the item. They only post reviews that benefit them. Total trash. DO NOT BUY FROM THIS PLACE!!!more -
it’s an ok app
Nov 22, 2020 Yes, Shein provides online shopping and has very stylish clothing that will meet anyone’s styling standards. Although, Shein clothing material isn’t the best in certain times. For example, I look at reviews sometimes and find out that that clothing is either too small, material is too thin, size wasn’t correct, clothing was shorter than shown, the list goes on! The clothing is sometimes isn’t all that bad tho and is very stylish. There is a reason behind this review though and let’s talk about it. Recently I participated in an event where you could earn either 20 million points or 20 thousand points. Not too sure. I had won by sending links to other people and had to verify my email. I completed all that was needed for me to receive the points. Today is Saturday which is when they are supposed to give the points. Currently 7:20 pm and I still haven’t received my points. If anyone else has won could anyone inform me if they have their points? Another thing is that I tried emailing shein with some questions because I’m pretty sure that they don’t think my email is verified. Edit: This app didn’t even give me the points it promised. It only gave 100 points to my friends and I (they won too). This app is pretty much a scam with cheap clothing. I definitely recommend to not get this app.more -
Order delayed
Nov 1, 2020 I have reached out to SHIEN about five times now on both apps. I reached out on Instagram and I reached out on the app. I ordered my clothing and my shoes on September 21. The order was in transit on October 6. They said the arrival date is going to be October 8. It is now November 1, And I still have not received my order. They have no customer service, I contacted them five times and they said that they will get back to you in 24 hours. It has been way more than 24 hours and I still have not got any money back, any tracking thing, nothing. So I am going to wait until next week and if I don’t have my package then, I’m going to take it to court.I understand that if the order was supposed to come October 6 through October 8, it would take 5 to 10 days. It was 5 to 10 days then 11 to 17 days. It has now been 25 days, well almost 25 days, that I still have not received my package. If I don’t have my package next week, I’m going to take this to court or you guys will give me my money back. I’ve tried not to take it on here because you guys have really cute clothing but you guys have to get some better costumer service. Not only the fact that you guys have no customer service number, is already bad enough.more -
Beware!!
May 29, 2020 This company is a COMPLETE scam. They sent me a shirt with a huge cut that went through the back and front of the shirt. I’m fuming honestly and I’m making sure I spread the word because I really wish somebody would have told me about it. They don’t offer a return label in the package so if you don’t have a printer that means you need to pay to print it somewhere. No customer service over the phone only through a chat which is super inconvenient in my opinion. The person or whoever I spoke to was absolutely rude. They didn’t care that the product was damaged and she insisted I return it which I have no problem with if they provided a label for it in the package or mailed to me as many other companies do. So at this point I have a shirt that is trash and they kept my money. They offer products for a lower price because they pay their employees very low wages. I really wish I would have done my research before. Do your research and google them! Don’t listen to people who promote them on social media because they get paid. A lot of people comment on their Instagram saying the spent 100s and never recieved their order and customer service DOES NOT care and they will not refund you or try to fix the problem.more
What’s Groovy
I am a fan. It's a great app- easy to use, clothing is as described. You definitely should read reviews on items because some stuff is cheap garbage, but overall my selections have been great. And I've selected a lot lol. Awesome sales. Always get a discount of some sort. My only suggestion is that if Shein styles items together in a photo, provide links to the other items. This is mostly not happening although it does happen occasionally. I hate having to search around! Lol.
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What’s Subpar
So I saw this on Facebook like all ads that are posted there. I was a bit skeptical since I had also purchased cheap items on wish and on My Ali if that’s how it’s spelled. I think shopping on SHEIN is fairly easy you find a lot of beautiful items for a very low price. Although as k scrolled down to find the items I was looking for and purchasing them well the days passed and passed and passed until on SHEIN it marked that my package had arrived and i don’t know about you guys but when you buy something online it’s like you live a roller coaster of emotions. Because it’s the time to reveal if you actually spent you money on something you’ll like. Now you run a risk purchasing on line because you know you might not get something that’s actually nice but instead it will reflect the money you paid. It’s been a couple of days after I received the notice that my package had been delivered and well nothing so I sent a notice through their app notifying that I hadn’t received the item. Well it’s been a few more days and I still have gotten no notice on the package or to where it could be. I spent roughly 60 dls on items I was planning on using. Well I’m a bit disappointed on the customer service. I hope I can come back here and updated on what happened with my items or if i will even get my money back. Well people careful on what you buy and sometimes I guess if you run with my bad luck you won’t receive your package.
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Filter Reviews
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LEGIT
100% legit site for fashionable affordable clothing. I’ve been purchasing for the last 2 years or more now with at least 20 + items each purchase and have never been cheated or disappointed. Customer service has always been above and beyond for me, they always get back to me and never had an issue with returning items that didn’t fit (if they’re eligible for return, not everything is but they tell you before checkout what isn’t) my closet is about 85% SHEIN clothing and shoes and the rest mall bought clothing. I prefer SHEIN over anything lately. Quality is usually amazing but be sure to read reviews and picture reviews before purchasing. Once I found my size in SHEIN it’s made shopping easier with less returns. Returns for US are free (at least I’ve never paid for any) so that’s another plus. They’re usually fast with shipping but with COVID I’ve been getting them like 3-4 weeks later. Which is understandable given what’s going on. But once things are back to normal it’s usually 1-2 weeks. I’ve only ever had 2 packages lost in the mail due to COVID which they happily replaced, no problem and sent out new for me. I did eventually end up getting the first “lost” packages though. You never know until you give it a try for yourself. I’m definitely glad I did. They except PAYPAL which is much more comforting when you’re a new buyer, since they cover you. I love this app/store. 10+ stars. Seriously. -
So happy to shop from Shein. I am on this app whenever I need something for myself or my family. I have bought clothes mostly and have been very satisfied with the quality. I find the reviews very helpful while choosing anything to buy. Another thing I love about ordering is you can track your order from beginning to end. My orders have always been delivered on time. You get points also for signing in every day. I like how you can narrow down search options, and find easily want you need.
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Love it 💞
I’ve been on SHEIN for a while now, and it has become my favorite online store app to shop on! There was only one problem I had with it, when I confirmed a order a few days later it canceled it. But I got a refund on it, and just ordered it again. When I payed for faster shipping it really helped, it came in about 3-4 days and for only 12 dollars. Refunds are really easy, well that’s what I know from my experience. I’ve never actually received a item, and it came broken, or I didn’t like the material and I had to return it. So maybe it would of been harder to return If I already received the item. But always make sure to check the reviews, and start for the ones who gave it a one star. Sometimes mistakes happen in a product usually 30% or 20% of the time. If most of the reviews put lower than 3 stars I wouldn’t recommend buying the product, look for items that mostly have 4 or 5 stars. I don’t recommend buying mirrors on the app either, usually they are just for decoration and comes in horrible quality, so if you just want it for decorating that’s fine, just make sure to be careful because it may come broken some times. For clothes on SHEIN is actually really cute and super great quality. Mostly SHEIN is a really great app for clothes, decorating, shoes, beauty products, and for all my big girls out there 😌really recommend!!!💞🥰 -
Absolutely in love... been using it for months and I can safely admit that Shein has made my life easier in times like these with the whole pandemic goin on. I had never shopped online before so I was super scared and nervous about risking something like this when I'm someone who cannot buy anything without feeling the texture or material. But Shein has been a good friend. Thank You. Hopefully, looking forward to many more excellent shopping experiences from you. Good luck! ♡
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Shein saved me💕🥰
Shein obsessed since I discovered it (after I had an accident) so there I was homeless looking as usual when I realized I always wear my husbands clothes (sweatpants n tshirts) so yeah no sense of style whatsoever. Shein helped me get motivated at an affordable price helps me feel myself even when I couldn’t stand to look at myself in the mirror for how I let myself go. Shein got me up n stills does everyday #sheincustomerforlife now I can’t stop seeing my reflection 😍🙏🥰🥰🥰 thank u shein I’m a size 18 (1xl in leggins they be very stretchy just read the reviews queens!!! 4x in dresses n tops (I don’t buy their lingerie anymore or little shanans to stretch every cent (coupons y’all daily points free trails!!! And last night they refunded me without taking the item back!!! They said they don’t do that often n it was a one time thing but still I feel very much appreciated (I always check their sales they are amusing n amazing🤩 Give the jeans a chance if ur not scared to take the risk (I only tried twice n I wasn’t surprised That they didn’t fit perfectly n one had the zipper broken but hey for $10 I kept it )and their daily hourly thingy were u can finally get the chance to find a piece u liked n 50-80% off!!! I’m not kidding I stretch all my money I get 5-10 pieces for no more then $60 n sundays they got free shipping come on y’all download it give it chance! -
I love shein, I love the clothes and everything but the discounts are a rip off. They give you 10% off coupons and only take away $3 and something cents. The only thing thing i don't like is the checkout, cuz that's when they try to rip you off. I wanted to buy a denim jacket that cost only $31 plus shipping fee is like $4 plus taxes that makes it like 38-something! It's a rip off. I give it 3 stars cuz of that but either then that the clothes I give it 5 stars.
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Best shopping app ever💜💜💜
This app is absolutely the best. The prices are hella cheap and very affordable, and they give out coupons like there’s no tomorrow! It’s so fun to shop on there, especially since they have such amazing clothes for all ages, even pets! It’s so cute how they have accessories such as rings, earrings, bracelets and fake nails(packs of them. Like 10) and they cost like 2-6$! So generous and super cute! I absolutely love shopping on there, and they constantly update the clothes, and shoes as well! And not only are the clothes cheap, but the shoes are as well. Like you could buy a pair of cute boots, or a pair of heels, for under 10-15$😱😱😱 and the possibility’s are endless on this app. They have so many different clothing genres, and many models as well. You can also earn points which goes into coupons which makes your order so cheap! For me, I order so much and my order comes out to about 140$. With my coupons the order goes down to 98$. Absolutely incredible. I also really love how when you go into an item you want to but, you scroll down and you can see other people who bought the item’s pictures. Like after the got the item they model it for you, to show how it looks.(You can also earn points for that, if many people like your picture)I HIGHLY recommend this app, and trust me you won’t be disapponted. ⭐️⭐️⭐️⭐️⭐️ -
I love this and I wish I would have known about them sooner. My only issue is using non plus size models some of the clothing looks like it'll fit you if you get your size then come to find out it is way too small. It is what it is, I still love the website and keep placing orders. As long as they're offering stuff I like that fits, I'm gonna keep giving them my service.
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Best of the best
You normally don’t get this kind of service from online brands , you know there’s loads of risks involved but SHEIN is one of a kind I been with them for past 2 years and they never disappointed me normally order stuff from China can be harsh it takes forever from other sites to receive the item when it arrives there’s no guarantee that the product you have ordered is in one piece But SHEIN always make sure that you get best of the best quality and you receive it in short amount of time. When you order it says two weeks most of the times you get the items before two weeks. If you want to express ship it no problem it’s very affordable. SHEIN puts you on priority when it comes to shipping in this pandemic during the harshest time of our lives SHEIN managed to deliver excellence as we all know shipping from anywhere was hard SHEIN would made sure you get your items in 1-10 orders if deliveries were like a day or two late they would email you and send you Message on their site letting you the inconvenience I really appreciate their hard work I really don’t shop anymore out side anything I need I can find it on SHEIN from clothing to shoes to bags and purses to home Decor I’m a fan and a regular customer and I think you should too -
The app is great BUT...know your accurate measurements beforehand. The sizes are varied and odd. I have yet to order anything, as I am uncertain of my sizes after losing 35lbs. However, I plan to make a large order soon. But based on overall reviews on the website and social media, they're a great company for the buck!
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100% Legit
100% legit. Love their clothes and the fast shipping. Great prices. -
AMAZING
Everything I’ve ordered from SHIEN ( which is a TON) has been perfect! The clothes are always true to size. Shipping is usually fast and efficient. I highly recommend. -
Shein
I literally love this app, adorable clothing, the shipping isn’t that bad, and so many different styles and options to choose from. Not only clothes but jewelry, room decor, rings, makeup, bathing suits, phone cases, lots of variety’s of items. Yes sometimes material can be cheap, but it is soooo worth it. -L.R. -
Real
This site is real but some have reported fleas. I’ve ordered many items from Shein and they’ve turned out fine I just wound they a whole closets worth of clothes cause some can be cheap and this but it’s ur choice -
Me encanta
Simplemente excelente!!! -
Love SHEIN the app has a few quirks
There was a marvelous review left for SHEIN which I wholly support and echo but I can’t find it. The app sometimes has glitches but the clothes. Omg I’m always getting compliments on my outfits and lots of them are from SHEIN. It’s a super fun way to affordable pick up staples or trends and getting my packages is like Christmas. -
Satisfied customer
Products were great and shipped in a timely manner. I can’t wait to purchase my next order -
GOOD APP!
I recommend this app it’s so good and affordable -
Sheinista
With such low prices I knew I’d be disappointed but what do I know cause this is my new favorite storeeeee 🖤 -
LOVE IT!!
You should definitely get it if you have not.
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LEGIT
100% legit site for fashionable affordable clothing. I’ve been purchasing for the last 2 years or more now with at least 20 + items each purchase and have never been cheated or disappointed. Customer service has always been above and beyond for me, they always get back to me and never had an issue with returning items that didn’t fit (if they’re eligible for return, not everything is but they tell you before checkout what isn’t) my closet is about 85% SHEIN clothing and shoes and the rest mall bought clothing. I prefer SHEIN over anything lately. Quality is usually amazing but be sure to read reviews and picture reviews before purchasing. Once I found my size in SHEIN it’s made shopping easier with less returns. Returns for US are free (at least I’ve never paid for any) so that’s another plus. They’re usually fast with shipping but with COVID I’ve been getting them like 3-4 weeks later. Which is understandable given what’s going on. But once things are back to normal it’s usually 1-2 weeks. I’ve only ever had 2 packages lost in the mail due to COVID which they happily replaced, no problem and sent out new for me. I did eventually end up getting the first “lost” packages though. You never know until you give it a try for yourself. I’m definitely glad I did. They except PAYPAL which is much more comforting when you’re a new buyer, since they cover you. I love this app/store. 10+ stars. Seriously. -
So happy to shop from Shein. I am on this app whenever I need something for myself or my family. I have bought clothes mostly and have been very satisfied with the quality. I find the reviews very helpful while choosing anything to buy. Another thing I love about ordering is you can track your order from beginning to end. My orders have always been delivered on time. You get points also for signing in every day. I like how you can narrow down search options, and find easily want you need.
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Love it 💞
I’ve been on SHEIN for a while now, and it has become my favorite online store app to shop on! There was only one problem I had with it, when I confirmed a order a few days later it canceled it. But I got a refund on it, and just ordered it again. When I payed for faster shipping it really helped, it came in about 3-4 days and for only 12 dollars. Refunds are really easy, well that’s what I know from my experience. I’ve never actually received a item, and it came broken, or I didn’t like the material and I had to return it. So maybe it would of been harder to return If I already received the item. But always make sure to check the reviews, and start for the ones who gave it a one star. Sometimes mistakes happen in a product usually 30% or 20% of the time. If most of the reviews put lower than 3 stars I wouldn’t recommend buying the product, look for items that mostly have 4 or 5 stars. I don’t recommend buying mirrors on the app either, usually they are just for decoration and comes in horrible quality, so if you just want it for decorating that’s fine, just make sure to be careful because it may come broken some times. For clothes on SHEIN is actually really cute and super great quality. Mostly SHEIN is a really great app for clothes, decorating, shoes, beauty products, and for all my big girls out there 😌really recommend!!!💞🥰 -
Absolutely in love... been using it for months and I can safely admit that Shein has made my life easier in times like these with the whole pandemic goin on. I had never shopped online before so I was super scared and nervous about risking something like this when I'm someone who cannot buy anything without feeling the texture or material. But Shein has been a good friend. Thank You. Hopefully, looking forward to many more excellent shopping experiences from you. Good luck! ♡
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Shein saved me💕🥰
Shein obsessed since I discovered it (after I had an accident) so there I was homeless looking as usual when I realized I always wear my husbands clothes (sweatpants n tshirts) so yeah no sense of style whatsoever. Shein helped me get motivated at an affordable price helps me feel myself even when I couldn’t stand to look at myself in the mirror for how I let myself go. Shein got me up n stills does everyday #sheincustomerforlife now I can’t stop seeing my reflection 😍🙏🥰🥰🥰 thank u shein I’m a size 18 (1xl in leggins they be very stretchy just read the reviews queens!!! 4x in dresses n tops (I don’t buy their lingerie anymore or little shanans to stretch every cent (coupons y’all daily points free trails!!! And last night they refunded me without taking the item back!!! They said they don’t do that often n it was a one time thing but still I feel very much appreciated (I always check their sales they are amusing n amazing🤩 Give the jeans a chance if ur not scared to take the risk (I only tried twice n I wasn’t surprised That they didn’t fit perfectly n one had the zipper broken but hey for $10 I kept it )and their daily hourly thingy were u can finally get the chance to find a piece u liked n 50-80% off!!! I’m not kidding I stretch all my money I get 5-10 pieces for no more then $60 n sundays they got free shipping come on y’all download it give it chance! -
Best shopping app ever💜💜💜
This app is absolutely the best. The prices are hella cheap and very affordable, and they give out coupons like there’s no tomorrow! It’s so fun to shop on there, especially since they have such amazing clothes for all ages, even pets! It’s so cute how they have accessories such as rings, earrings, bracelets and fake nails(packs of them. Like 10) and they cost like 2-6$! So generous and super cute! I absolutely love shopping on there, and they constantly update the clothes, and shoes as well! And not only are the clothes cheap, but the shoes are as well. Like you could buy a pair of cute boots, or a pair of heels, for under 10-15$😱😱😱 and the possibility’s are endless on this app. They have so many different clothing genres, and many models as well. You can also earn points which goes into coupons which makes your order so cheap! For me, I order so much and my order comes out to about 140$. With my coupons the order goes down to 98$. Absolutely incredible. I also really love how when you go into an item you want to but, you scroll down and you can see other people who bought the item’s pictures. Like after the got the item they model it for you, to show how it looks.(You can also earn points for that, if many people like your picture)I HIGHLY recommend this app, and trust me you won’t be disapponted. ⭐️⭐️⭐️⭐️⭐️ -
Best of the best
You normally don’t get this kind of service from online brands , you know there’s loads of risks involved but SHEIN is one of a kind I been with them for past 2 years and they never disappointed me normally order stuff from China can be harsh it takes forever from other sites to receive the item when it arrives there’s no guarantee that the product you have ordered is in one piece But SHEIN always make sure that you get best of the best quality and you receive it in short amount of time. When you order it says two weeks most of the times you get the items before two weeks. If you want to express ship it no problem it’s very affordable. SHEIN puts you on priority when it comes to shipping in this pandemic during the harshest time of our lives SHEIN managed to deliver excellence as we all know shipping from anywhere was hard SHEIN would made sure you get your items in 1-10 orders if deliveries were like a day or two late they would email you and send you Message on their site letting you the inconvenience I really appreciate their hard work I really don’t shop anymore out side anything I need I can find it on SHEIN from clothing to shoes to bags and purses to home Decor I’m a fan and a regular customer and I think you should too -
Great quality
Shein has been a great find(thanks Sarah Rae Vargas)! The quality of every item I’ve purchased over the last few months of ordering, has been on point. I have managed clothing stores a good deal of my adult life and Shein has so many great positives. The quality is great, how the clothes fit is great, pockets are great- right ladies ;). The diverse styles are wonderful. I can dress for every whim, very affordably. The fit is perfect, as long as you pay careful attention to the actual inches/cm you are, choosing the styles that flatter you, and don’t get caught up in the number sizes. I love the way the material lays- and did I mention the pockets? The two things I feel that Shein would benefit greatly from, is in their customer service area- 1) easier communication with you for your customers and 2) better descriptions of the clothing and measurements. There are many items I was unable to order because the measurements weren’t physically possible, but then there is no way of communicating with you to ask questions, except through Facebook messenger, which they do not always respond to. I look forward to seeing how Shein grows and develops it’s line as well as it’s customer service. Have a blessed day :) -
I've used Shein to order for myself and for my daughters and we think it's pretty cool! My daughter loves the Jean's and I love the curvy and plus section. We have ordered tapestries to jewelry to makeup, shoes, shirts you name it! I've had to do a return and it was processed and taken care of immediately and the money was back in my account within 4-5 days. Also if you check in daily you can get points and use those points to discount your shopping cart.
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I really like this place honestly. With certain circumstance lately I can't really go out to stores and shop so this makes it so much safer. Everything I've got so far has been really good quality and not bad pricing in my opinion. I love that they do free shipping to time the time. I would recommend this place if you're trying to spend on a budget but still have some nice accessories and clothing.
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I love this and I wish I would have known about them sooner. My only issue is using non plus size models some of the clothing looks like it'll fit you if you get your size then come to find out it is way too small. It is what it is, I still love the website and keep placing orders. As long as they're offering stuff I like that fits, I'm gonna keep giving them my service.
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The app is great BUT...know your accurate measurements beforehand. The sizes are varied and odd. I have yet to order anything, as I am uncertain of my sizes after losing 35lbs. However, I plan to make a large order soon. But based on overall reviews on the website and social media, they're a great company for the buck!
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Great app- but a few suggestions!
I love SHEIN and overall the app is super easy to navigate I just think a few improvements could be made. For one, I think on the app you should be able to select the date under the “new in” section like you are able to on the traditional website format. This would allow me to look at the app every day and filter to see what new stuff was added, without having to search through all the other “new in” items I saw the day before, and 2 days prior, etc. I also think it would be best if the “check in” to earn your points popped up as soon as you opened up the app- like many game apps do for “daily tokens” and whatnot, because even though I’m on the app at least once a day I usually don’t remember to go to the check in page to earn my points. Finally, I think the main search feature should have an option to filter just “plus size” because currently you can search for an item description and filter it to a size of your choosing, for example 1XL, but a lot of the time I will buy a size smaller or bigger than my general size based on size descriptions, so I’d like to see all the plus size options available without also seeing the clothes that come in only straight sizes. Hope these suggestions are useful! -
Love this app and the clothing thus far. Just wish you could pick top and bottom size when you buy sets. I need the top to be bigger because of my breast size but don't need the bottoms as big. And also wish there was more support in the breast area when it comes to lingerie. What I have bought is NOT at all supportive and the girls just fly around free.
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The app is easy to navigate. Lots of discounts and lots of pretty options. The clothes are relatively cheap and the quality reflects that. Read the reviews to help determine if the item(s) is/are good quality. Note: Prices have increased recently. Measurements are usually accurate. Ships quickly but transit times are quite lengthy with limited updates. Customer service is hit or miss depending on the issue. Overall a decent app.
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I love how they give the measurements of the model, as well as very descriptive details on the fabric of the clothing. It makes it so much easier when you're new to ordering clothes online. I also love their no hassles return policy, and their price point. Shein is definitely my favorite online store!
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Def recommend! 💛
Amazing app. Great quality clothes, dupes, you name it. Any insta model or bladder outfit u see can be found in SHEIN for cheap. It’s like ROMWE and ZAFUL but better. All of those sites combined but with free shipping and deals almost all the time. When it comes to sizes though it can be a little tricky. What I learned to do which always works for me is to look at pictures that other buyers posted for an item and compare my size to theirs to know what size to buy and It always comes correct. Do wish that they would fix up and be more accurate with their sizing but other then that it’s nice. If you check in fail on the app it’s gives you money. It seems like a long process till u get a good amount but it isn’t trust me. The most I get is 10 dollars to spend on my clothes like every month before I get too impatient to just spend it. I spent a certain amount of money on the app and now I’m the highest rank which allows me to have free shipping in every purchase. I didn’t even have to buy to much to spend too much. Just shopped normally for about a month or 2 and now i won’t ever have to pay the 3-4 dollars for shipping ever again! -
Still Testing The Waters
I gave the review 4 stars for now because there still are a few things I want to check out before giving my final rating. I placed an order weeks ago .. Im a plus size woman so this sites usually don’t have items that fit or favor plus size body types so I purchased some things I felt like would fit. 2 dresses, a two piece short set and another item that slipped my mind. One of the dresses was too small and the top to the short set didn’t fit but overall, I was still pleased because you get what you pay for and because I lived the other items so much that I didn’t care about the couple of bucks I spent on the items that can’t fit.. the shorts on the short set fit so I decided to use it as my running errand outfit and pair it with a T-shirt lol. The other dress that couldn’t fit is still in my closet. I love it still and I’m losing weight so I’m keeping it. I plan to order again and this time I’m going to buy a few shirts for work and some kind pants. This way I can give a compete rating on how everything fits from them. Until then, they’re are exceeding expectations already. -
Amazing store only a few issues
This store is actually really good! Some people might say it’s not trustworthy or bad quality but I disagree. Every single time I’ve ordered from Shein, my clothes have came on time, very well packaged, and I loved them. Honestly, there are only two problems I have. The first is with the 10-12 year old clothing. I’ve been shopping at this store for about 4 years since I was 11 and this problem came up around that time. I ordered some clothes for myself but when they came, the material was weird and they didn’t look quite like the picture. HOWEVER: Before you start thinking that this store is untrustworthy, it’s really only the 10-12 year old clothing that is like that. ALWAYS look at reviews! My second problem is with the packaging. They use way to much plastic. Every single clothing item is packaged in its own bag of plastic. It’s not just Shien though, it’s many companies. But it would be really nice if the plastic amount could be reduced! Thank you for taking the time to read my review! 🎤sawarasenai🥰kimi😸wa⛓shoujo👻na💅no?✨bökù🌸Wà🧚ÿARiçHiñ🤴BįCChī😾ńO😩oSû🚣♀️Dà🎉YO💦 -
Amazing company, but could do better
Timing for overseas shipping has been almost wonderful. I have ordered a few shipments from SHEIN, only to have something missing a few times. It’s okay, it was only a few dollars for the things I bought but it is still my money. When buying things, make sure to check the size chart. They have improved by adding returns (finally) because now you can return them. I still encourage you to read the titles correctly because I’ve also made the mistake since some things are seen so similar on here. for my BIKINI girls, material is legit and comfy. All I ask is for you to please make sure the size fits because their bikinis come different even if you order the same style in different prints sometimes they come weird. I definitely recommend using this over paying tons of money for it somewhere else but just be careful. Also have heard rumors that they get your info, I’m already on here so who cares! Lol. Please just be aware of what you buy or put on the app. Overall is a great app and I will definitely order again.
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I love shein, I love the clothes and everything but the discounts are a rip off. They give you 10% off coupons and only take away $3 and something cents. The only thing thing i don't like is the checkout, cuz that's when they try to rip you off. I wanted to buy a denim jacket that cost only $31 plus shipping fee is like $4 plus taxes that makes it like 38-something! It's a rip off. I give it 3 stars cuz of that but either then that the clothes I give it 5 stars.
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It’s okay
Most of the clothes are good quality. Shipping, and tax is ridiculous though. They give you coupons and points to take away from your overall total, but if It takes away “too much” they add back the shipping, even though you had high enough priced items to get free shipping. Shipping times are really long, normally its a few weeks. The delivering and updates is weird, as sometimes the information for when it updates the packages, put it on the wrong date and is pretty confusing. I like that you can earn points, and that the reviews help quite a bit. Although, when you review something you never really see your review again, and can’t change or edit it , it doesn’t show up. It’s weird that they give you a shipping fee, then add on a shipping guarantee; you’d think the shipping fee would already guarantee that you’d get your package. They offer shipping express, but it’s like buying another item because it’s 13 dollars, to get it there only a few days earlier than the standard shipping. For example, in my shipping right now, standard says it’d get here 15-17, express days, 12-13. And I mean some people would think that’s a pretty good deal, for me though, compared to other apps where you pay for shipping like that, you’d get your packages in a few days. Overall, it’s not a bad app. It’s legit. -
Loved this app at first but last couple of days there have been glitches: 1. All my points disappearedfor a few days but have since been restored. 2. I am unable to check in. Keep getting a popup that asks me to switch back to my original site. But I never changed sites since I started using this app. Help!!
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SHEIN review
I have been shopping with SHEIN for a long time now and honestly I love most of the things I purchase from them. My advice is the make sure you look at the reviews and any added pictures before you buy a product, since some things run small and large. The reason for the 3 stars and not 5 is because of their customer service. They got rid of their custom service chat with an actual person on their app and now it is just an automated chat which has been proven to be very unhelpful. I have had to Facebook message them to get ahold of someone and even then, it takes over a day just to get a response. I also advise y’all to pay for the expedited shipping because your package will take multiple weeks and the shipping information will not be updated as fast if you use their free shipping method. I placed an order on April 3, 2020 and I placed another one a few weeks later and paid for expedited shipping. I received the expedited shipping order within a week and a half, but I have yet to receive my original order that was placed on April 30. Just pay for expedited shipping and look at the clothing reviews and y’all will receive some awesome clothes for really cheap! -
I love this app, but...
Listen, I am a HUGE shein fan. Been shopping with them for about 4 years and I love their stuff. I was super excited when their home collection launched as I was redoing my bedroom and wanted some decor from them. I placed 3 separate orders, all within a couple days of each other back in May. The first two got to me in about 2 weeks, maybe even a little shorter than that. However I have yet to receive the third order, and I placed it on MAY 13TH. I get it, covid, cutbacks, all that jazz, but good lord, it has been almost 40 days since I placed that order and I’m convinced it’s never coming at this point. I don’t know how I can go from placing the first two orders and getting both of them within 7-14 days, mind you, I placed my first order on MAY 9TH. This is ridiculous. My order did not move for 3 weeks. Nobody touched it, it wasn’t moved or handled for THREE WEEKS. It is JUST NOW in transit. I’m annoyed and I’m frustrated. I get that covid is causing delays, but come on. I have placed plenty of other orders with other companies wayyyyy after this one and received ALL OF THEM already. I completely understand the initial set back, but this is getting really old. -
Nice but...
I JIST want more aesthetic clothes. Maybe a way to make outfits without having to join a contest so I can use the clothes from my wishlist. I don’t like that the boards has a limit of ten I thing that’s dumb. It’s be nice if we had like clowncore clothes, more studded chokers in different colors, platforms. Dude if y’all could put demonias on here I’d be set. More punk clothes. More goth clothes. Less soft kid stuff. There’s plenty of soft girl stuff for the soft girls I’m certain they’ll find something. This app would be heavenly if you could put more punk clothes and accessories. Rainbow clothes, give us more pride things, more bucket hats, most people on here are teens who are only purchasing from fast fashion because we are poor and can’t afford anything else. Not to mention y’all accept PayPal without charging from a credit card which is gorgeous I like that a lot because I’m 13 and I can’t get a credit card connected to my PayPal because I can’t get one. Also I don’t like that the points expire. Like maybe I’m tryna save up for something just for my points to expire like that’s not chill smh. -
Great app but could improve
SHEIN is a great app for finding fun clothing at an affordable price! I love this app and often find myself looking through it and finding lots of cute clothing. That being said, there could be some improvements in the clothing. I am a small person so finding clothing that fits my small body type can be tricky. Most of the models in the pictures are around 5’7-5’8 and have large breasts in the pictures. Don’t get me wrong, the models are beautiful but not everyone is in size C bra types and average height. When I look for swimsuits I have to look to see in reviews if anyone more my size has posted a picture so I can see how it looks on a person who is my size. A lot of the clothing isn’t small enough so I have to pass on a lot of great outfits and swimsuits. I can also see how this could affect tall women too seeing as how there are only sizes for clothing that are either average or plus size. Other than that, I would definitely recommend this site for anyone looking to buy affordable clothing :) -
Problems that can be fixed
I don’t really like SHEIN but there is somethings wrong I have ordered an outfit and it came out pretty nice I really liked it but that is not the issue my issue is I had forgot my password after I ordered my outfit and when I tried to get in there into my account it logged me out and also when I try to do the reset email or password so I did that and when it said that to my email I keep saying try again later and I think that there is a problem somewhere I don’t know if I am the only one but that really turned my review to a sort of negative one I really think this is a great app but it should be a few things fixed I just want to get in my account in order in have fun looking at clothes and trying to see if I want to buy anything else my outfit came out nice and I think this app is a really good app but just please please fix all of the tweaks and I know it says that you fix some glitches but it hasn’t really worked out for a while
Filter Reviews
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It’s great but…
I had the app on my previous phone and then I downloaded it again on the one I’m using now. The first problem was that, I couldn’t log into my account on the new phone because of my password. And I even had the password saved in my notes to remember. So, they sent me a reset email. I had to do that a couple of times until they stopped sending it to my spam folder. So I was finally able to actually click the reset link. It worked (thank goodness 🙄.) However, when I finally signed in on the new phone, everything from my order history, wishlist items, shopping bag, and other account information were missing. It was like it started a brand new account, even though it was the same email account. I’ve always had this problem with SHEIN, having to create new accounts. And so now I have to use my old phone for managing the orders. I really wish I could use my current for phone for all of that instead having to go back and forth. In the end, it’s a great app, I love the clothing options but, I would really appreciate it if they could somehow make logging in on various devices more efficient or maybe even add an option where you can ‘Sign in using Google’ to eliminate the hassle of having to remember and/or resetting passwords every now and then. I would also like if they worked on better customer service answers. -
The clothes are pretty cheap quality which is to be expected, but the sizing is soo inaccurate. I recieved a bag of 4 different bathing suits that I ordered all in the same size, most of the tops were way too small and the bottoms were way too big. In the end none of the 4 bathing suits is wearable and I will probably just donate them all to a thrift store.
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HORRIBLE SERVICE!
This website is absolute TRASH. First let me begin by saying the measurements for the clothes are completely wrong, when you order something that should fit you it won’t. They will have you ship it back for free, but you won’t get your original shipping back in the refund. Secondly, the customer service is AWFUL. They do not give a crap about any inconveniences you experience due to their many screw ups. I ordered a robe and chemise set for my birthday, a 1X should have fit by the measurements. It didn’t. I sent it back and told them I wanted a refund. I ordered a size up because it was a just a tiny bit too small and the measurements said the 2XL was 2 inches bigger so the 2X should have fit perfect. Iwas wrong it was about .5 inches bigger. Measurements were definitely wrong. Barely a difference. They don’t care. Finally they receive my first return and instead of refunding my money they ship me a replacement? I chatted them and told them I requested a refund not a replacement and they said it was too late it had already been shipped I have to ship it back. So now I have to wait ANOTHER 2-3 weeks for my money because of their screw up. This website is a literal joke. Also, I left a honest review about the measurements of the robe and they hid it from the item. They only post reviews that benefit them. Total trash. DO NOT BUY FROM THIS PLACE!!! -
Don’t shop here please
I used to love shein. Used to look on the app 24/7 and add stuff to my wishlist. A month ago or so i got a huge $300 worth haul of clothing. (I am VERY picky. I think long and hard and read all reviews before adding something to my cart and always change my mind). When I first received the package, I was so excited. I tried on everything and it was so cute. But almost everything reacted badly to the wash. One of my favorite white tshirts pilled IMMEDIATELY. I had to do like 3 loads of laundry when I first washed them because the material is so dang cheap. Got these jeans I was soo excited for..the popular momo jeans on the site..material is awful and they’re so tight. The only thing I sort of like and recommend are the underwear. I’ve had no issues with them. Although I won’t be buying from here anymore since it’s 1. Child labor use 2. Crappy material/quality which gets worse over time 3. Nothing like you’d expect it to be on the site ...and much more. Just don’t waste your time. Save your money and buy from places that are better for the environment and that will last. After winter is done I’m getting rid of all my shein clothes because I hate them. If you read this review through all the way, please take my advice and shop elsewhere. Thank you. -
They hack into your phone!!!
When I downloaded this app a few months ago I was extremely excited because the clothes were very cheap and super cute! I’ve also ordered many things off of this app and everything has been fairly good quality and overall I’ve been very happy about the clothes, accessories, etc. Then I saw a video on social media where this girl was talking about how someone had logged into her email, instagram, etc. she checked her email and the login had come from Shein. I checked the comments of this video and many people said they were experiencing the same thing. I was very surprised so I went to go check my email and saw that someone had tried to login to my email/other socials so I deleted this app. If you look up Shein you will see multiple articles on this subject. If you have Shein, Romwe, or Zaful, delete them!! They are all run under the same company. I deleted all 3 apps and I haven’t gotten a single hack alert in weeks. My sister also got an alert about these clothing apps then deleted them after and she also hasn’t gotten the alerts sent to her account. If you need fairly cheap stuff look on apps like Depop and AliExpress, they have cute cheap stuff that doesn’t try to scam you. -
it’s an ok app
Yes, Shein provides online shopping and has very stylish clothing that will meet anyone’s styling standards. Although, Shein clothing material isn’t the best in certain times. For example, I look at reviews sometimes and find out that that clothing is either too small, material is too thin, size wasn’t correct, clothing was shorter than shown, the list goes on! The clothing is sometimes isn’t all that bad tho and is very stylish. There is a reason behind this review though and let’s talk about it. Recently I participated in an event where you could earn either 20 million points or 20 thousand points. Not too sure. I had won by sending links to other people and had to verify my email. I completed all that was needed for me to receive the points. Today is Saturday which is when they are supposed to give the points. Currently 7:20 pm and I still haven’t received my points. If anyone else has won could anyone inform me if they have their points? Another thing is that I tried emailing shein with some questions because I’m pretty sure that they don’t think my email is verified. Edit: This app didn’t even give me the points it promised. It only gave 100 points to my friends and I (they won too). This app is pretty much a scam with cheap clothing. I definitely recommend to not get this app. -
Order delayed
I have reached out to SHIEN about five times now on both apps. I reached out on Instagram and I reached out on the app. I ordered my clothing and my shoes on September 21. The order was in transit on October 6. They said the arrival date is going to be October 8. It is now November 1, And I still have not received my order. They have no customer service, I contacted them five times and they said that they will get back to you in 24 hours. It has been way more than 24 hours and I still have not got any money back, any tracking thing, nothing. So I am going to wait until next week and if I don’t have my package then, I’m going to take it to court.I understand that if the order was supposed to come October 6 through October 8, it would take 5 to 10 days. It was 5 to 10 days then 11 to 17 days. It has now been 25 days, well almost 25 days, that I still have not received my package. If I don’t have my package next week, I’m going to take this to court or you guys will give me my money back. I’ve tried not to take it on here because you guys have really cute clothing but you guys have to get some better costumer service. Not only the fact that you guys have no customer service number, is already bad enough. -
Cute clothes but everything else is frustrating
I love the items there. However, the shipping is unreasonable. It costs a lot, first off. And if you don't pay like $15 for express shipping, you'll be waiting a while for your items(s). As far as the app itself, its easy to navigate but some features are useless. For example, I don't get the points feature. We earn points but can't even use them all at check out, we can only use a portion. That's stupid, it's like you want us to come out of our pocket every check out, despite us being loyal app members and earning our points to be able to use them to purchase our order solely with our points. Also, another thing that ticks me off is the whole trial report. It's impossible to get picked if you don't have a higher level, yet they don't even explain how to get a higher membership level. I've spent hundreds with Shein, and I'm not a higher level. Something tells me you'd have to pay to be a higher level, and if that's the case, that's ridiculous. So in conclusion, the items are great and worth the money. However shipping costs and the app features? Absurd and frustrating. -
Customer Service
SHEIN overall has pretty good merchandise, good options, great prices. The down side is that it doesn’t specify that this is an international web based only store and as you can imagine customer service is pretty much inexistent... if you have a question, a concern or simply need help, it is all handled through chat (calling doesn’t really do much neither) which always has long wait times, and lately after waiting ur turn in line for a representative to be available the chat will kick you out their wait data base, in other words you have to wait all over again... I for instance experienced this chat issue 3 times last night and have yet to be connected with an associate.. Another down side is if you have items in your cart and are in the process of checking out you go back to the cart or exit out of the checkout process to review the items, your cart items will be completely removed, losing your entire merchandise. As you can imagine it will be very hard or imposible to find all your items unless you remember it all and have lots of time and patience to search through each category. PLEASE IMPROVE THE SYSTEM!!!! -
Beware!!
This company is a COMPLETE scam. They sent me a shirt with a huge cut that went through the back and front of the shirt. I’m fuming honestly and I’m making sure I spread the word because I really wish somebody would have told me about it. They don’t offer a return label in the package so if you don’t have a printer that means you need to pay to print it somewhere. No customer service over the phone only through a chat which is super inconvenient in my opinion. The person or whoever I spoke to was absolutely rude. They didn’t care that the product was damaged and she insisted I return it which I have no problem with if they provided a label for it in the package or mailed to me as many other companies do. So at this point I have a shirt that is trash and they kept my money. They offer products for a lower price because they pay their employees very low wages. I really wish I would have done my research before. Do your research and google them! Don’t listen to people who promote them on social media because they get paid. A lot of people comment on their Instagram saying the spent 100s and never recieved their order and customer service DOES NOT care and they will not refund you or try to fix the problem.
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Feedback
Shein is a very good store to get good clothes for a good price , I ordered once from their and it was pretty quick the clothes wasn’t messed up or ripped . But after I ordered again my package was in transit for like a week now and it was suppose to come April 7-April 10 and it still didn’t come and I’ve been waiting for like a long time now and until this day now I’m still waiting in this package . 😀💔 but shein is a good place to shop .! -
🤦🏽♀️🤦🏽♀️
YALL GOT BUGS IN YALL CLOTHES -
They got Bugs
Theh got bugs -
Customer service doesn’t care for the customer
This is the worst experience I have ever had with a company and you guys seem to not care that you wasted my time And money. When I ordered these items they were available now there aren’t anymore. when I’ve waited 4 weeks for my order. It’s way pass the delivery time and you can’t even ship my order that YALL MESSED UP ON in 3 days !??????? -
Didn’t fit
I’m a L in shirts but I like baggy clothes so I bought a size XL but when the shirt came it didn’t fit at all and it was tight as if it was a small. -
DONT BUY THEIR CLOTHES
Everything is so cheap and uncomfortable. My thighs were super tight but super loose on my calves for all my jeans. And the zippers on the pants and shorts are very cheap and mine broke right away, My phone case was thin and see through, my tapestry was discolored and cheap material like everything I bought. (I bought 17 things). -
Shipping is backlogged, poor customer communication
My first order of products were decent for what they were worth. They didn’t fit as perfectly as your more well-known retail store, but again, they were decent for their worth. Additionally, this order came right on time. Though, I recently ordered a package that was scheduled to arrive a few days ago. That package has not arrived. Moreover, SHEIN states they’re having backlog issues with the shipping when you go to their customer service section. They didn’t issue an email, notification, or any update on the issue to customers directly. There’s a only few sentences of notice on a specific part of the app customers have to dig around for. Overall poor customer service. I’d try out different services if you’re looking to buy trendy clothing. -
Still in transit
I ordered my stuff in March 24th and the estimated delivery time was April 4 but I still haven’t received my package and the package was worth $100+ it shows in transit since March 26th!!! Do not buy from shein u will lose ur money! -
Jamás pagues express
Los pedidos express jamás llegan a tiempo, no vale la pena que pagues mas por algo que llegara tarde, pierdes tu dinero y tiempo -
Horrible
I ordered my clothes on match 31st it’s April 12th still haven’t came yet. The estimated time said April 10th, so if you don’t have a patience like me I highly recommend that you don’t order off this app.
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It’s great but…
I had the app on my previous phone and then I downloaded it again on the one I’m using now. The first problem was that, I couldn’t log into my account on the new phone because of my password. And I even had the password saved in my notes to remember. So, they sent me a reset email. I had to do that a couple of times until they stopped sending it to my spam folder. So I was finally able to actually click the reset link. It worked (thank goodness 🙄.) However, when I finally signed in on the new phone, everything from my order history, wishlist items, shopping bag, and other account information were missing. It was like it started a brand new account, even though it was the same email account. I’ve always had this problem with SHEIN, having to create new accounts. And so now I have to use my old phone for managing the orders. I really wish I could use my current for phone for all of that instead having to go back and forth. In the end, it’s a great app, I love the clothing options but, I would really appreciate it if they could somehow make logging in on various devices more efficient or maybe even add an option where you can ‘Sign in using Google’ to eliminate the hassle of having to remember and/or resetting passwords every now and then. I would also like if they worked on better customer service answers. -
Don’t shop here please
I used to love shein. Used to look on the app 24/7 and add stuff to my wishlist. A month ago or so i got a huge $300 worth haul of clothing. (I am VERY picky. I think long and hard and read all reviews before adding something to my cart and always change my mind). When I first received the package, I was so excited. I tried on everything and it was so cute. But almost everything reacted badly to the wash. One of my favorite white tshirts pilled IMMEDIATELY. I had to do like 3 loads of laundry when I first washed them because the material is so dang cheap. Got these jeans I was soo excited for..the popular momo jeans on the site..material is awful and they’re so tight. The only thing I sort of like and recommend are the underwear. I’ve had no issues with them. Although I won’t be buying from here anymore since it’s 1. Child labor use 2. Crappy material/quality which gets worse over time 3. Nothing like you’d expect it to be on the site ...and much more. Just don’t waste your time. Save your money and buy from places that are better for the environment and that will last. After winter is done I’m getting rid of all my shein clothes because I hate them. If you read this review through all the way, please take my advice and shop elsewhere. Thank you. -
They hack into your phone!!!
When I downloaded this app a few months ago I was extremely excited because the clothes were very cheap and super cute! I’ve also ordered many things off of this app and everything has been fairly good quality and overall I’ve been very happy about the clothes, accessories, etc. Then I saw a video on social media where this girl was talking about how someone had logged into her email, instagram, etc. she checked her email and the login had come from Shein. I checked the comments of this video and many people said they were experiencing the same thing. I was very surprised so I went to go check my email and saw that someone had tried to login to my email/other socials so I deleted this app. If you look up Shein you will see multiple articles on this subject. If you have Shein, Romwe, or Zaful, delete them!! They are all run under the same company. I deleted all 3 apps and I haven’t gotten a single hack alert in weeks. My sister also got an alert about these clothing apps then deleted them after and she also hasn’t gotten the alerts sent to her account. If you need fairly cheap stuff look on apps like Depop and AliExpress, they have cute cheap stuff that doesn’t try to scam you. -
Cute clothes but everything else is frustrating
I love the items there. However, the shipping is unreasonable. It costs a lot, first off. And if you don't pay like $15 for express shipping, you'll be waiting a while for your items(s). As far as the app itself, its easy to navigate but some features are useless. For example, I don't get the points feature. We earn points but can't even use them all at check out, we can only use a portion. That's stupid, it's like you want us to come out of our pocket every check out, despite us being loyal app members and earning our points to be able to use them to purchase our order solely with our points. Also, another thing that ticks me off is the whole trial report. It's impossible to get picked if you don't have a higher level, yet they don't even explain how to get a higher membership level. I've spent hundreds with Shein, and I'm not a higher level. Something tells me you'd have to pay to be a higher level, and if that's the case, that's ridiculous. So in conclusion, the items are great and worth the money. However shipping costs and the app features? Absurd and frustrating. -
Customer Service
SHEIN overall has pretty good merchandise, good options, great prices. The down side is that it doesn’t specify that this is an international web based only store and as you can imagine customer service is pretty much inexistent... if you have a question, a concern or simply need help, it is all handled through chat (calling doesn’t really do much neither) which always has long wait times, and lately after waiting ur turn in line for a representative to be available the chat will kick you out their wait data base, in other words you have to wait all over again... I for instance experienced this chat issue 3 times last night and have yet to be connected with an associate.. Another down side is if you have items in your cart and are in the process of checking out you go back to the cart or exit out of the checkout process to review the items, your cart items will be completely removed, losing your entire merchandise. As you can imagine it will be very hard or imposible to find all your items unless you remember it all and have lots of time and patience to search through each category. PLEASE IMPROVE THE SYSTEM!!!! -
It’s ok.
The app it self is fun to use and the clothing looks so appealing and looks like good quality on the models in the photos but when you place your order Bases on there size charts, and nothing fits when it shows up. Then your screwed. I placed a very large order and NOTHING fit and it was all poor quality. You get free return on your first return ONLY, so if shows up in poor quality or doesn’t match the listing descriptions then you as the buyer have to pay to have it returned.. also I ordered some sexy lingerie and it was super poor quality and the tops and bottoms were 2 different sizes... I didn’t even try them on, but come to find out lingerie is not returnable even if it does not match the listing . Wasn’t happy with my first purchase so I will not be ordering from this site again.. I have looked up the SAME exact clothes on other sites and most of it was way cheaper. It’s all coming from the same venders in China so shop around before you check out. Because if you order from somewhere else then at least it will be able to get free returns when it shows up not as described. -
Just ok
To order items from SHEIN can be a crab shoot. Sometimes you really nice things and sometimes it’s just crappy merchandise. I used to order all the time, until they started charging me a international shipping fee on my card. They didn’t do that before. I was a pretty loyal customer and really enjoyed most of my purchases. As for returning the items, my printer died so I have to find another way to return some of my items.i don’t have a label. I did mention this to them, but with customer service not understanding English, you get the run around. Also I mentioned to people who want to order from them, make sure you pay the .99 fee. If you don’t, you could get the wrong items, size or it’ll never get delivered. So recently most of my items have been the wrong size bad quality and looks nothing like the picture. Also when they say you get 20% discount on your purchase, you’re not getting that discount. If you pay at least $50 for your purchase, shouldn’t you receive a discount of $10? Not $7 or $8?
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The clothes are pretty cheap quality which is to be expected, but the sizing is soo inaccurate. I recieved a bag of 4 different bathing suits that I ordered all in the same size, most of the tops were way too small and the bottoms were way too big. In the end none of the 4 bathing suits is wearable and I will probably just donate them all to a thrift store.
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HORRIBLE SERVICE!
This website is absolute TRASH. First let me begin by saying the measurements for the clothes are completely wrong, when you order something that should fit you it won’t. They will have you ship it back for free, but you won’t get your original shipping back in the refund. Secondly, the customer service is AWFUL. They do not give a crap about any inconveniences you experience due to their many screw ups. I ordered a robe and chemise set for my birthday, a 1X should have fit by the measurements. It didn’t. I sent it back and told them I wanted a refund. I ordered a size up because it was a just a tiny bit too small and the measurements said the 2XL was 2 inches bigger so the 2X should have fit perfect. Iwas wrong it was about .5 inches bigger. Measurements were definitely wrong. Barely a difference. They don’t care. Finally they receive my first return and instead of refunding my money they ship me a replacement? I chatted them and told them I requested a refund not a replacement and they said it was too late it had already been shipped I have to ship it back. So now I have to wait ANOTHER 2-3 weeks for my money because of their screw up. This website is a literal joke. Also, I left a honest review about the measurements of the robe and they hid it from the item. They only post reviews that benefit them. Total trash. DO NOT BUY FROM THIS PLACE!!! -
it’s an ok app
Yes, Shein provides online shopping and has very stylish clothing that will meet anyone’s styling standards. Although, Shein clothing material isn’t the best in certain times. For example, I look at reviews sometimes and find out that that clothing is either too small, material is too thin, size wasn’t correct, clothing was shorter than shown, the list goes on! The clothing is sometimes isn’t all that bad tho and is very stylish. There is a reason behind this review though and let’s talk about it. Recently I participated in an event where you could earn either 20 million points or 20 thousand points. Not too sure. I had won by sending links to other people and had to verify my email. I completed all that was needed for me to receive the points. Today is Saturday which is when they are supposed to give the points. Currently 7:20 pm and I still haven’t received my points. If anyone else has won could anyone inform me if they have their points? Another thing is that I tried emailing shein with some questions because I’m pretty sure that they don’t think my email is verified. Edit: This app didn’t even give me the points it promised. It only gave 100 points to my friends and I (they won too). This app is pretty much a scam with cheap clothing. I definitely recommend to not get this app. -
Order delayed
I have reached out to SHIEN about five times now on both apps. I reached out on Instagram and I reached out on the app. I ordered my clothing and my shoes on September 21. The order was in transit on October 6. They said the arrival date is going to be October 8. It is now November 1, And I still have not received my order. They have no customer service, I contacted them five times and they said that they will get back to you in 24 hours. It has been way more than 24 hours and I still have not got any money back, any tracking thing, nothing. So I am going to wait until next week and if I don’t have my package then, I’m going to take it to court.I understand that if the order was supposed to come October 6 through October 8, it would take 5 to 10 days. It was 5 to 10 days then 11 to 17 days. It has now been 25 days, well almost 25 days, that I still have not received my package. If I don’t have my package next week, I’m going to take this to court or you guys will give me my money back. I’ve tried not to take it on here because you guys have really cute clothing but you guys have to get some better costumer service. Not only the fact that you guys have no customer service number, is already bad enough. -
Beware!!
This company is a COMPLETE scam. They sent me a shirt with a huge cut that went through the back and front of the shirt. I’m fuming honestly and I’m making sure I spread the word because I really wish somebody would have told me about it. They don’t offer a return label in the package so if you don’t have a printer that means you need to pay to print it somewhere. No customer service over the phone only through a chat which is super inconvenient in my opinion. The person or whoever I spoke to was absolutely rude. They didn’t care that the product was damaged and she insisted I return it which I have no problem with if they provided a label for it in the package or mailed to me as many other companies do. So at this point I have a shirt that is trash and they kept my money. They offer products for a lower price because they pay their employees very low wages. I really wish I would have done my research before. Do your research and google them! Don’t listen to people who promote them on social media because they get paid. A lot of people comment on their Instagram saying the spent 100s and never recieved their order and customer service DOES NOT care and they will not refund you or try to fix the problem. -
SHEIN sent my packages to the wrong address and will not give me a full refund
I ordered some items at the beginning of December. I realized I had still not received my packages and looked up my order update. It turns out they sent my order to a very old address on the other side of the country. I had updated to my new address, and should not have had a problem. When I notified the company of their error, they offered me a resend of my order to the correct address or refund. I chose resend, they then notified me that my items were out of stock and I would have to select other items at a different price. I asked for a refund, they refunded me...less than what I originally paid. Now I’m still currently being sent around and around with customer service for the rest of my money. I’ve been dealing with this since the first of this month. This is the worst service I’ve ever received and I will not use SHEIN again. I don’t trust them to deliver and I certainly don’t trust them to keep some of my money. Can you imagine how much money SHEIN is fraudulently making by keeping $3-$4 off of every refund? Most People probably aren’t even looking to compare the original purchase price to the refund amount. -
Why 1 Star you ask?
I gave Shein 1 star because it’s what I thought would be appropriate. I ordered some items, selected standard shipping which is 7-10 business days, which was fine. The problem was that it had been 10+ days and my order hadn’t even been picked yet, no updates on the app and the customer service representatives were no help. Every representative I talked to told me the same thing, and then some would say that my order shipped and others would say it wasn’t. Then every representative kept saying they’d put a priority ship notice on my order so it got out faster, yet my package still hasn’t been picked. Yet, an order I made after my first one got picked and shipped before the first one. How is it possible that an order made hours after the first one is picked and shipped within 2 days, yet the first order takes 10+ days to even pick? After waiting 10+ of my order to even be picked, getting no where with the customer service I finally cancelled my order and asked for a refund. It’s upsetting because I was really looking forward to wear the cute and fashionable clothes I ordered, but I didn't place my order and pay to wait over 3 weeks to get my package. -
The most Horrible website and service
I’m very disgusted with the way SHEIN handles the inconvenience of your order being delivered. I ordered $200 dollars worth of accessories. They shipped my package late. When the package got to USPS, The package never got delivered to me. I go to the post office to pick it up and they can’t find my package. They tell me to contact SHEIN. I contact SHEIN by virtual chat. They ask me if I want a refund or reorder. I let them know I want my order because I never received it in the first place and they had already taken out the money from my card. They place the order again and tell me that some of my items are out of stock so I have to take the refund. I explain to them how is that my fault if I didn’t receive the first package. Shein and USPS were giving me the run around. I ask them to accommodate me for the inconvenience and sent my package express shipping so that I can receive it and they told me no. I can just get my refund, that my refund will take 7-14 business days. What baffled me was they were quick to take my money, I still haven’t received neither one of my packages. I would never recommend nor shop on this app ever again. Angry Customer -
SHEIN is a prime example of the world’s problems
Besides the obvious stuff that I’m sure you’ve already seen, such as: child labor, extremely low wages that no human being can live off of, and selling prayer rugs, there is a bigger problem here. I am a Jewish-American and yes, I bought a few clothes from SHIEN once. The clothes were the word quality I have ever felt, and were stitched so horribly that they genuinely looked like they were made by a child, and I’m not exaggerating when I say that. I clearly returned the poorly made clothes. Secondly, they never gave me my money back when I tried to return the clothes, so my family and I had to get a lawyer involved. I am absolutely horrifyingly embarrassed Tp say that I ever gave this company money. How it feels to see a company sell a swastika necklace is indescribable. The thing that makes me the most upset isn’t that they told it, it’s that they didn’t know better. Some of my family, people that I will never get to know, were murdered by other people that didn’t know better, and weren’t taught better. So be better, teach yourself better, and don’t put money into the hands of people who don’t know why hate it wrong. -
I do not recommend SHEIN
My experience with shein hasn’t been all that pleasant. A couple days ago, my friends phone kept getting hacked into ever since she downloaded the app. Once it was deleted everything was fine. She also had ordered an outfit. It took about 3 weeks to arrive and the quality and material was not it at all. As for my order. I had ordered an outfit as well. For about a week or so, my order continued to be processed and I didn’t understand why. So I messaged customer service and they refunded me one item. I repurchased the item because I really liked it. There was more complications with it as it was taking a very long time. I have not received any tracking updates on my order or any sort of information as to why it is taking so long. I once again try to reach out but I would have to wait 2 days which is ridiculous. No one had the answers to my questions. Every response was vague. At this point I feel like they scammed me. I really do not recommend this app at all. They have very nice clothing and accessories but do not be fooled by the image of the picture because once it actually comes it will be something completely different.
- An affordable online shopping platform with a distinct tone that focuses on the trending women's fashions
- Browse over 20,000 items at any given time to find the latest in men's, women's & children's clothing and accessories
- View styling tips, item reviews and ratings to help you make the best decision while shopping online
Reviewed by Kaylin on October 16, 2018
Release Notes
7.5.2
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