I am a retired NYC based makeup artist. I was one of the people who trained the very first Sephora stores when they launched in the USA. Their app is the easiest and best and its just plain fun! I use it to preview what I want to check out in the stores in person. I use it to check out what all the other beauty lovers are reviewing. It is the best community of beauty product lovers simply because of the volume of prestige and new brands. If you are a makeup minimalist or only like skincare or clean beauty, you can find the best products here. Sephora corporate has done a great job evolving with the times and culture and trends since it began. They do all the editing for you since they are really working hard to find the newest trends. They give everybody a shot, from the luxe big brands to the young cool indie brands. The value sets and palettes are an awesome way to try a bunch of things and if anything is not your favorite, you can give it to a beauty product loving friend or someone struggling with money to try out. So nothing is wasted. I love that you can find a person who inspires you and check out their recommended products. I wish they had this when I was young! This tech only came later in my career. I had to learn the slow, old fashioned way by wasting a lot of money and falling for manipulative cosmetic sales people in department stores. Lol!

Love ordering from the app. My closest store actually closed down so I'm not able to go into store where I live so the app is great for those of us who have no access to go in person. So easy to find anything you're looking for and love the same day delivery option. Highly recommend the app for ordering online if you're unable to go to the store. Also the options for shade finding for foundations are awesome, I've never had a shade that didn't work out when using the find my shade option.

Amazing app love using it because I can use the app and a lot look up stuff on web browser also super easy to use makes it easier to find the free offers that go with your purchase. And shows me new things before they drop and come to the app 1st before going online gives me a chance to score new products before other people or know they are coming soon I love using the app. It’s so user friendly. Only complaint is when I want to look at Sephora on the web browser it redirects me to the app sometimes that fine but not when I already have something open I wish I could just use it when opening app but still 5 stars. I love that it suggest products I have viewed or hearted at the bottom so I don’t forget about them. It keeps me logged in so my items stay in my cart. If you don’t use the app you definitely should one of the things I love the most is if you are going down a list of products and click one when you go back it takes you to the spot you were in unlike the browns we where it sends you back to the top

BEST SHOPPING APP EVER!!!! Everything I need and want is soooooo easy to order! This is is BEST online shopping experience I've ever had! Easy to mark FAVS and add and edit your cart...unlike the nightmare mazes some stores force you to crawl through when you want to get in and out. And if you have some time read, watch videos learn new techniques, styles and literally "wander and window shop!" It's that shopper friendly of a site! I can research and review innovative....or just plain fun....new products!! And keep my makeup tower well stocked with my all time ab-fab favorites!! And I LOVE ALL OF THE SAMPLES AND PROMOS/REWARDS for shopping!!! I feel like a kid in a candy store!! We all like to feel like we are getting a little fun something extra! And plz plz plz don't forget to watch the FREE tutorial/videos from professional makeup artists linked right from the sight. They are sooo much fun and valuable information considering they are professionals!!!! There is also a concierge number you can call for advice and or help. GREAT JOB SEPHORA!!!

I'm really enjoying sephora app. Love the point system and Having my package delivered in a timely manner just one thing I wasn't a big fan of is the box says sephora right on it wish it was a bit more private

This app is awesome! It is SO easy to use and navigate. I can find items easily, and it's easy to interact in the community. I have had zero problems with it, and I enjoy using it for sure! Update 2: the bugs have gotten a LOT better! The only thing now is if you remove something from your cart, it'll come back magically. I bought something by accident because of this, but it's not a big deal. Just make sure your cart is cool before you check out, and you'll be all set ❤️❤️❤️

I’ve used this app for years to shop online and overall it works very well. I love that I can save my products in a loves list and that it saves all my past purchases from both online and in store. The live chat feature is fun, I love answering questions and interacting with other girls who have similar interests. However it’s always been a bit glitchy for me. Every time I answer a question, it kicks me back to the top of the list so I have to scroll down every single time to see other questions. It’s always done this for me which is super annoying. It also has a tendency to suddenly zoom in while in the chat. I usually can double tap the screen and it will un-zoom but after the most recent update, that stopped working. Now I have to close the chat completely and re-enter for it to display normally. I wish they would fix these bugs to make it more enjoyable. I’ve also never been able to figure out the online community tab. It has never seemed very user friendly for someone who isn’t familiar with that part of the app.

Love the app. One of the best shopping apps generally. Two complaints, which is the 4 stars, is when looking for foundation or lip colors etc. you have to click the colored square without an option of seeing also or in lieu of the name of the color. For example, if you’re looking for a specific colored lipstick, you click through the squares of color to find the name. Searching the name of a specific color doesn’t always work. The second is sometimes the “try on” live, the color looks totally insane And not at all what it really looks like in person (because it looks truly. Crazy). Or, on the other hand, if you use a model,it’s very difficult to even see the product preview. For example, highlighter, eyeshadow or liner, and blush are really difficult to see. the existence of swatches and the try on option is great, I just wish it was tweaked a little. That definitely sets it apart from the Ulta app, which 9/10 doesn’t have any swatches in their product description. But the do let you filter by name. That’s it. Otherwise. Great app. Love Sephora!

I couldn't decide between 2 or 3 stars for the functioning of the Sephora app. I chose 3 because I like Sephora. The app is incredibly buggy. For the life of me, not matter what my husband and I try, I am not able to post my reviews for products I try. Only very few went through but all else are "errors." The app runs slowly, my husband and I have tried different phones, computers, tablets, etc. Please fix bugs!

I shop Sephora frequently so the app made since. I do not like the search feature because you have to be sure of the spelling of the product to get the search results you want. Other sites will at least take a guess at what you are trying to look for. I do like it’s suggested product listings for me. I looked up collagen and found out through suggested products they sell all types of vitamins and supplements. These were Items I needed but did not think to find on their app. I love the account pull up where I can see history of purchases with pictures of products I bought. This makes it easy for me to go back and do a product review, a re-purchase, or price comparison. There is a like feature that saves items that you do not want to purchase now but would like to purchase at a later date. Returns are super easy thru the app but the customer reviews help me decide if I should or shouldn’t purchase something which prevents returns by proper research. The reviews are complete with each persons skin tone and skin description to find a relatable reviewer.

App works decently well while in use. But it drives me nuts that if I switch apps even briefly, when I return to Sephora, my search/displayed item has been cleared and I’m back on the home page every time. That totally stinks for multitasking, which is all I’m ever doing on my phone. Also, I totally agree with another review which suggests better options for viewing the names of different product colors without having to click through each one. Similar issue in the review photos section: you are given the option to filter user photos based on the product color, but often only the color descriptions (I.e. “warm dusty rose”) are displayed here, not the actual color name. If the colors do not have descriptions, then no text is included and you’re forced to guess which color is which. There could be a lot more organization surrounding product colors in general; often I’m looking for something in a specific color family, so improved search/display features on that front would be helpful. Other than that, I haven’t had too many issues with crashes/glitches or functionality.

I love Sephora. I mean, I am Rouge! So, I have shopped quite a bit. But I find the app frustrating because I looked and looked for the list of all of the items I have “loved” so that I could go back and buy them. Now, if you search “lists” on the app, it takes you back to the area of the app where your orders,buy it again, account, flash, reservations, Samples & Rewards,Beauty Advisor Recommendations, & Color IQ & Beauty Traits menus are listed. This same area can be found, when logged in, by clicking on your name at the bottom of any screen. But, when I’m in the mobile version of Sephora using Safari, I’m given the choice to see the Loves menu where my saved products are. However this menu is entirely missing from the Sephora app and I find this quite frustrating. It’s so much more convenient to be in the app but I constantly have to bounce back and forth just to access my saved loved items. Please correct this in the app! You are deterring sales! (And this is coming from someone who works in eCommerce/product Content for fast fashion. Retailer)