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Ratings & Reviews

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  • img Community
    Running out of your go-to, daily scent and ready to try something new? You can narrow down your search from over 700 of the top-selling perfumes with filters based on fragrance families and brands, and see user reviews to get an idea of what you want to try next.
    img by Antonio
    2 years ago
  • img Community
    Makeup artists can get free makeup tips and shop for beauty products like cosmetics, makeup, nail arts, perfumes, and 100s of unique products with this tool. It also gives you access to product reviews, photos and descriptions of every available product listed on the platform.
    img by Stefan
    1 year ago
  • img Community
    Better tools won't necessarily make you a better stylist but they will definitely improve the way you handle the hair of your clients. Getting the best scissors, curling irons, as well as chemical products - all in one place - will make your job 10 times easier.
    img by Stefan
    1 year ago
  • img Community
    I find this tool highly useful in saving money on makeup. It allows you to shop for the best makeup, skincare, and beauty products at good rates while earning rewards. There’s a beauty reward bazaar where you redeem the points accumulated from shopping on whatever you want.
    img by Aubrey
    1 year ago
  • img Community
    Do you have an important meeting at work and you need your hair looking at its best? Or are you on a night out with the besties and you want to look a million dollars? Sephora helps you choose from over 1000 haircare products depending on your occasion and hair type.
    img by Stefan
    4 months ago
  • img Community
    Our skin is important to us at all stages in life, and there's never a better time than now to change up your skincare routine. Whether it's a new product to help you feel fresh in the mornings, or give your skin a natural tan, Sephora can show you over 1000 products to suit your look.
    img by Antonio
    3 months ago
  • img Expert
    1. Shop all your beauty needs - makeup, skin care, hair, and nails! Sephora's shopping app is a Sephora store in your pocket
    2. Instantly try on lip, cheek, and eye makeup with the Virtual Artist feature, or book a custom makeover at your local Sephora Beauty Studio
    3. Get exclusive app access to all your favorite leading brands: Nars, FENTY BEAUTY by Rihanna, Kat Von D, Kiehl’s, La Mer, Drunk Elephant & more

    Reviewed by Kaylin on July 17, 2018

  • Nov 30, 2021

    By Meghan Mcguin
    I love this app. No more going to the store and shopping for makeup. I just get my go to items right from the app when I'm getting low on my favorite products and it gets delivered. It's usually in my mailbox. I don't have to worry about it going missing from my doorstep. It's quick and easy. Plus I still get my two free samples. Which obviously I love. Especially the mini perfume samples. It's the best way to shop for makeup at my favorite makeup store and it's hassle free. :)
  • Better late then bad eyeliner Feb 13, 2021

    By Geezy04
    Amazing app love using it because I can use the app and a lot look up stuff on web browser also super easy to use makes it easier to find the free offers that go with your purchase. And shows me new things before they drop and come to the app 1st before going online gives me a chance to score new products before other people or know they are coming soon I love using the app. It’s so user friendly. Only complaint is when I want to look at Sephora on the web browser it redirects me to the app sometimes that fine but not when I already have something open I wish I could just use it when opening app but still 5 stars. I love that it suggest products I have viewed or hearted at the bottom so I don’t forget about them. It keeps me logged in so my items stay in my cart. If you don’t use the app you definitely should one of the things I love the most is if you are going down a list of products and click one when you go back it takes you to the spot you were in unlike the browns we where it sends you back to the top
  • Nov 26, 2021

    By Taylor Camacho
    I love this app. I have never had any hiccups with it. My only want would be for them to show the discount codes etc. better. I almost checked out without one because I didnt realize I had to go to a catalog type thing to copy it.
  • Nov 30, 2021

    By Meghan Mcguin
    I love this app. No more going to the store and shopping for makeup. I just get my go to items right from the app when I'm getting low on my favorite products and it gets delivered. It's usually in my mailbox. I don't have to worry about it going missing from my doorstep. It's quick and easy. Plus I still get my two free samples. Which obviously I love. Especially the mini perfume samples. It's the best way to shop for makeup at my favorite makeup store and it's hassle free. :)
  • Better late then bad eyeliner Feb 13, 2021

    By Geezy04
    Amazing app love using it because I can use the app and a lot look up stuff on web browser also super easy to use makes it easier to find the free offers that go with your purchase. And shows me new things before they drop and come to the app 1st before going online gives me a chance to score new products before other people or know they are coming soon I love using the app. It’s so user friendly. Only complaint is when I want to look at Sephora on the web browser it redirects me to the app sometimes that fine but not when I already have something open I wish I could just use it when opening app but still 5 stars. I love that it suggest products I have viewed or hearted at the bottom so I don’t forget about them. It keeps me logged in so my items stay in my cart. If you don’t use the app you definitely should one of the things I love the most is if you are going down a list of products and click one when you go back it takes you to the spot you were in unlike the browns we where it sends you back to the top
  • Nov 26, 2021

    By Taylor Camacho
    I love this app. I have never had any hiccups with it. My only want would be for them to show the discount codes etc. better. I almost checked out without one because I didnt realize I had to go to a catalog type thing to copy it.
  • Sep 29, 2021

    By Jennifer Roman
    I ordered from here pretty regularly and I have been satisfied with my experiences. My only complaint is if you need to return something(doesn't look right or what ever your problem) you can only get a gift card, they can not refund your original payment method. That is super inconvenient to me because the interest on this card is sky high. I do really enjoy the products and some of the samples have turned into regular purchases for me.
  • BEST SHOPPING APP EVER!!!! Nov 5, 2017

    By True3
    BEST SHOPPING APP EVER!!!! Everything I need and want is soooooo easy to order! This is is BEST online shopping experience I've ever had! Easy to mark FAVS and add and edit your cart...unlike the nightmare mazes some stores force you to crawl through when you want to get in and out. And if you have some time read, watch videos learn new techniques, styles and literally "wander and window shop!" It's that shopper friendly of a site! I can research and review innovative....or just plain fun....new products!! And keep my makeup tower well stocked with my all time ab-fab favorites!! And I LOVE ALL OF THE SAMPLES AND PROMOS/REWARDS for shopping!!! I feel like a kid in a candy store!! We all like to feel like we are getting a little fun something extra! And plz plz plz don't forget to watch the FREE tutorial/videos from professional makeup artists linked right from the sight. They are sooo much fun and valuable information considering they are professionals!!!! There is also a concierge number you can call for advice and or help. GREAT JOB SEPHORA!!!
  • Sep 30, 2021

    By Jia Pia
    This app is awesome! It is SO easy to use and navigate. I can find items easily, and it's easy to interact in the community. I have had zero problems with it, and I enjoy using it for sure! Update: sometimes the items won't show up and I have to go to the internet browser. Also, items in my shopping cart have disappeared. Some were put in my loves, but not all. I only happened for about 10 days, but it was annoying. I pray this update fixes all these bugs!
  • Convenient but glitchy Dec 1, 2019

    By Wbakjsjxk
    I’ve used this app for years to shop online and overall it works very well. I love that I can save my products in a loves list and that it saves all my past purchases from both online and in store. The live chat feature is fun, I love answering questions and interacting with other girls who have similar interests. However it’s always been a bit glitchy for me. Every time I answer a question, it kicks me back to the top of the list so I have to scroll down every single time to see other questions. It’s always done this for me which is super annoying. It also has a tendency to suddenly zoom in while in the chat. I usually can double tap the screen and it will un-zoom but after the most recent update, that stopped working. Now I have to close the chat completely and re-enter for it to display normally. I wish they would fix these bugs to make it more enjoyable. I’ve also never been able to figure out the online community tab. It has never seemed very user friendly for someone who isn’t familiar with that part of the app.
  • Great app with minor complaints Aug 27, 2019

    By Ljatty
    Love the app. One of the best shopping apps generally. Two complaints, which is the 4 stars, is when looking for foundation or lip colors etc. you have to click the colored square without an option of seeing also or in lieu of the name of the color. For example, if you’re looking for a specific colored lipstick, you click through the squares of color to find the name. Searching the name of a specific color doesn’t always work. The second is sometimes the “try on” live, the color looks totally insane And not at all what it really looks like in person (because it looks truly. Crazy). Or, on the other hand, if you use a model,it’s very difficult to even see the product preview. For example, highlighter, eyeshadow or liner, and blush are really difficult to see. the existence of swatches and the try on option is great, I just wish it was tweaked a little. That definitely sets it apart from the Ulta app, which 9/10 doesn’t have any swatches in their product description. But the do let you filter by name. That’s it. Otherwise. Great app. Love Sephora!
  • Okay, but not great Nov 11, 2019

    By k.hare
    App works decently well while in use. But it drives me nuts that if I switch apps even briefly, when I return to Sephora, my search/displayed item has been cleared and I’m back on the home page every time. That totally stinks for multitasking, which is all I’m ever doing on my phone. Also, I totally agree with another review which suggests better options for viewing the names of different product colors without having to click through each one. Similar issue in the review photos section: you are given the option to filter user photos based on the product color, but often only the color descriptions (I.e. “warm dusty rose”) are displayed here, not the actual color name. If the colors do not have descriptions, then no text is included and you’re forced to guess which color is which. There could be a lot more organization surrounding product colors in general; often I’m looking for something in a specific color family, so improved search/display features on that front would be helpful. Other than that, I haven’t had too many issues with crashes/glitches or functionality.
  • Easy to use, not as easy to trust Mar 4, 2019

    By IBDaniG
    The app is very user friendly and comprehensive. It’s full of lots of special features but I mainly use it to shop and read product reviews. Unfortunately these days new products may have plenty of reviews—more than you’d expect at that point—but they’re all or almost all from people that have been given the product for free in exchange for feedback. For one thing, I see a lot of the exact same words/phrasing on many different products making the opinions feel like canned responses. Also, without knowing who is providing the product and for what reason/program it’s being provided by and what the relationship/role of the reviewer is to them, I can’t help but be skeptical and wonder if their glowing reviews are actually provided so as to obtain or “earn” more free products. Also, like another reviewer mentioned, I really hate that they removed the Q&A feature on each product’s description. That was often very helpful when the descriptions were too short and uninformative.
  • Nothing but problems with this app!! Jun 15, 2020

    By ashhhhhhhx3
    First off let me start off by saying I absolutely love Sephora and it’s my favorite makeup store! The original app layout was easy to navigate and get the hang of it. I never had a single problem with it and I loved shopping with the app! Which is why after only a few months on the app I became a consecutive yearly rouge beauty insider. For those of you not familiar with their lingo a rouge beauty insider is when you spend at least $1,000 dollars within a year you get top offers, discounts and receive free shipping on all your orders. I also became heavily reliant on their try it on live feature to try on products. However the new updated layout of the app is confusing and pretty frustrating/difficult to navigate/get used to. It has been at least a year or 2 already since it’s been updated and I still cannot get used to it. The try it on live feature hasn’t worked in over a year already which is extremely frustrating and disappointing. When you’re scrolling through shopping clicking on one item which leads you to the next on the app once you click on your cart you completely lose your shopping/search progress. You can’t get back to it unless you remembered the name of the company/product of the item you were last viewing. Which is why this year I’ve only spent $273 dollars.
  • Sep 12, 2021

    By Gwendolene Day
    Latest redesign broke things again. Tons of old products are showing up but when selecting them, you get "we do not currently carry the product you requested, please try again." When sorting by New, it puts all labeled New products at the top in no particular order, but unlabeled products aren't sorting by release date anymore. It's cool filter & sort are side by side now, but why flip them so sort is on right/filter on left?! On the upside, the Q&A and review filters are great.
  • Sep 16, 2021

    By Krystle Vega
    It's a real design flaw that you cannot pay with PayPal on the app but you can on the website. I don't trust retailers with my credit card information. I've actually also been having a lot of issues with placing an order when I don't have issues with other retailers. Fix your app and your website, people don't want to shop in person and not everything is available in a store near you.
  • Sep 19, 2021

    By agilethumbs
    Notification Spam! This app doesn't respect its own notification settings, so even if you turn off special offers, the app still spams you every day. I only have notifications turned on for my order updates, but because Sephora ignores that and insists using their notifications to spam me, I have to completely turn off notifications for the app, meaning I can't use it at all for order notifications. Sephora needs to respect their customers wishes and respect the notification settings in the app.
  • Sep 20, 2021

    By Sara Kennedy
    Never accepts saved payments methods. You also have to delete and re add to make an order go through. Customer service was not helpful. Given the amount of money I spend at this place, you'd think they'd make paying a little bit easier. This issue has been ongoing for months and months.
  • Same problems and new one's! Nov 13, 2019

    By Angrymonkeymermaid
    I hate the new all white layout! It hurts my eyes!! The Dark Mode feature rolled out for people to use so eye strain doesn't get worse and sephora thought that doing the opposite would help for this app! Sephora needs to rethink there color layout better because since it is morw of an eye strain, it gets used less now. Plus, the should have fixed the app instead of just thinking color layout which is least important. They have been having the same issue for over 3 years now!! The share icon on the app makes the app freeze. There has been sooo many updates you would think this bug would get fixed, yet it is still there. Therefore, sephora is not paying attention to these reviews or else this bug would not be there. Can you please fix the share button so it stops freezing the darn app!! Fix your app instead of giving people eyestrain!! Since the share icon has not been fixed for so long i had to give a low rating for lack of detail by Sephora app developers. And yes I have updated software for both phone & app all these years, still same issue and a new one- rethink your all white layout!
  • Not impressed...just use their website Jan 1, 2020

    By Dugbuynjmede
    First, I was not impressed with the look of this app. It looks like it was made for cell phones because it was not a full screen so it made it hard to see using my iPad. Not a big deal but still. I know you make a killing Sephora why not update your app? Secondly, I had issues using a Happy her gift card I received for Christmas. No matter what I did it would not take it or even my debit card. I had to enter the gc as credit(per gc instructions)but kept saying it was an invalid cc and did it with my debit card too. Kept saying it’s invalid. I tried it on my computer using Microsoft edge and it worked. Sephora’s website says to use google chrome or Microsoft edge to order when I tried Internet explorer. Plus this app doesn’t give you the option to delete your cc info, you have to go to the website to delete. And it also doesn’t give you the option to enter a gift card. Only credit card info can be entered. You have to go to the website to enter a Sephora gc. What? Why?...The website took the gc and my debit card with no issue. Looks like you all need to clean this app up. I deleted it.
  • Sep 16, 2021

    By Cindy Sumner
    My favorite app is broken since the last update! Unable to use the app to place an order, I had to sign in on the website instead. The foundation shade match has stopped working on both the app and the website! Please fix this as I order several times a month.
  • Glitches Aug 31, 2019

    By Princess I don't know
    So last week I went to add some things to my shopping cart so I wouldn’t forget to purchase them this week and I went to select the apple pay method just to make sure my shipping address was up to date and then I was going to click out of the payment when I made sure but the app glitched so when I clicked out my fingerprint matched and the payment went through earlier then I had anticipated, which wasn’t a problem I had the money but I still wanted to wait another week to make sure I had more money in my account after I made the purchase. Also my package was supposed to come by Friday at the end of the day (which was already five days after I made the purchase) but now when I went to track my shipment it says it won’t be here until Tuesday which is another four days after I had already waited the initial five days. In other words I’m not happy with my first purchase off the app I would rather do it in stores from now on.
  • img Community
    Running out of your go-to, daily scent and ready to try something new? You can narrow down your search from over 700 of the top-selling perfumes with filters based on fragrance families and brands, and see user reviews to get an idea of what you want to try next.
    img by Antonio
    2 years ago
  • img Community
    Makeup artists can get free makeup tips and shop for beauty products like cosmetics, makeup, nail arts, perfumes, and 100s of unique products with this tool. It also gives you access to product reviews, photos and descriptions of every available product listed on the platform.
    img by Stefan
    1 year ago
  • img Community
    Better tools won't necessarily make you a better stylist but they will definitely improve the way you handle the hair of your clients. Getting the best scissors, curling irons, as well as chemical products - all in one place - will make your job 10 times easier.
    img by Stefan
    1 year ago
  • img Community
    I find this tool highly useful in saving money on makeup. It allows you to shop for the best makeup, skincare, and beauty products at good rates while earning rewards. There’s a beauty reward bazaar where you redeem the points accumulated from shopping on whatever you want.
    img by Aubrey
    1 year ago
  • img Community
    Do you have an important meeting at work and you need your hair looking at its best? Or are you on a night out with the besties and you want to look a million dollars? Sephora helps you choose from over 1000 haircare products depending on your occasion and hair type.
    img by Stefan
    4 months ago
  • img Community
    Our skin is important to us at all stages in life, and there's never a better time than now to change up your skincare routine. Whether it's a new product to help you feel fresh in the mornings, or give your skin a natural tan, Sephora can show you over 1000 products to suit your look.
    img by Antonio
    3 months ago
  • img Expert
    1. Shop all your beauty needs - makeup, skin care, hair, and nails! Sephora's shopping app is a Sephora store in your pocket
    2. Instantly try on lip, cheek, and eye makeup with the Virtual Artist feature, or book a custom makeover at your local Sephora Beauty Studio
    3. Get exclusive app access to all your favorite leading brands: Nars, FENTY BEAUTY by Rihanna, Kat Von D, Kiehl’s, La Mer, Drunk Elephant & more

    Reviewed by Kaylin on July 17, 2018

  • Nov 30, 2021

    By Meghan Mcguin
    I love this app. No more going to the store and shopping for makeup. I just get my go to items right from the app when I'm getting low on my favorite products and it gets delivered. It's usually in my mailbox. I don't have to worry about it going missing from my doorstep. It's quick and easy. Plus I still get my two free samples. Which obviously I love. Especially the mini perfume samples. It's the best way to shop for makeup at my favorite makeup store and it's hassle free. :)
  • Better late then bad eyeliner Feb 13, 2021

    By Geezy04
    Amazing app love using it because I can use the app and a lot look up stuff on web browser also super easy to use makes it easier to find the free offers that go with your purchase. And shows me new things before they drop and come to the app 1st before going online gives me a chance to score new products before other people or know they are coming soon I love using the app. It’s so user friendly. Only complaint is when I want to look at Sephora on the web browser it redirects me to the app sometimes that fine but not when I already have something open I wish I could just use it when opening app but still 5 stars. I love that it suggest products I have viewed or hearted at the bottom so I don’t forget about them. It keeps me logged in so my items stay in my cart. If you don’t use the app you definitely should one of the things I love the most is if you are going down a list of products and click one when you go back it takes you to the spot you were in unlike the browns we where it sends you back to the top
  • Sep 29, 2021

    By Jennifer Roman
    I ordered from here pretty regularly and I have been satisfied with my experiences. My only complaint is if you need to return something(doesn't look right or what ever your problem) you can only get a gift card, they can not refund your original payment method. That is super inconvenient to me because the interest on this card is sky high. I do really enjoy the products and some of the samples have turned into regular purchases for me.
  • BEST SHOPPING APP EVER!!!! Nov 5, 2017

    By True3
    BEST SHOPPING APP EVER!!!! Everything I need and want is soooooo easy to order! This is is BEST online shopping experience I've ever had! Easy to mark FAVS and add and edit your cart...unlike the nightmare mazes some stores force you to crawl through when you want to get in and out. And if you have some time read, watch videos learn new techniques, styles and literally "wander and window shop!" It's that shopper friendly of a site! I can research and review innovative....or just plain fun....new products!! And keep my makeup tower well stocked with my all time ab-fab favorites!! And I LOVE ALL OF THE SAMPLES AND PROMOS/REWARDS for shopping!!! I feel like a kid in a candy store!! We all like to feel like we are getting a little fun something extra! And plz plz plz don't forget to watch the FREE tutorial/videos from professional makeup artists linked right from the sight. They are sooo much fun and valuable information considering they are professionals!!!! There is also a concierge number you can call for advice and or help. GREAT JOB SEPHORA!!!
  • Oct 30, 2021

    By Alice P DiMarzio
    I use this app constantly and give it 5 stars as it is fast accurate and never let's me down. Sephora is terrific. If your product happens to arrive damaged, or if your color choice was wrong; no questions asked, they replace the product. Customer service in store and on line is tops! Why buy make up anywhere else???
  • Nov 6, 2021

    By Brittany Jones
    So far so good. Nothing bad to say. I made a curbside pickup order and then had to go in for some questions. The staff was super nice. The ease of the app is very convenient and shipping has been quick.
  • Nov 15, 2021

    By Babs Dog-Mom
    This is my first time buying from Sephora and the discounts are awesome and loved the free shipping. The app is easy to use and I will continue to purchase from Sephora.
  • Sephora is a girls best friend! Jul 25, 2021

    By angiexxmariexx
    I love Sephora, and the app! Always fast shipping, always great customer service when you do need them. Package lost in transit? They’ll send you a new package out ASAP with all the items your originally ordered! Not to mention the endless brands they have - always quick to have the latest and greatest in makeup, skincare, perfumes…everything! My favorite part is the Sephora rewards. Coupons you can earn with points gained - or you can keep saving and saving for the ultimate reward! - 10$ off every 500 points (believe me it doesn’t take long to hit that 500 mark) but you can also save to the next bracket of 1,000 for 20$ off…every 500 points. Birthday freebies. Free Trial samples upon check out- it’s just like the store…from home…with the app! (You know for the days you don’t wanna put on all the makeup you bought at Sephora just to go out and public to buy more 😜).
  • Nov 25, 2021

    By Tynisia Hains
    Phenomenal!! App was so easy to navigate and understand. I love how they break down the different categories to help minimize your time searching for specific products!!
  • Nov 12, 2021

    By Valerie Linn
    Website is easy to navigate. Good range of products. Love building points and getting free samples. Birthday gift is icing on the cake!
  • Nov 26, 2021

    By Taylor Camacho
    I love this app. I have never had any hiccups with it. My only want would be for them to show the discount codes etc. better. I almost checked out without one because I didnt realize I had to go to a catalog type thing to copy it.
  • Sep 30, 2021

    By Jia Pia
    This app is awesome! It is SO easy to use and navigate. I can find items easily, and it's easy to interact in the community. I have had zero problems with it, and I enjoy using it for sure! Update: sometimes the items won't show up and I have to go to the internet browser. Also, items in my shopping cart have disappeared. Some were put in my loves, but not all. I only happened for about 10 days, but it was annoying. I pray this update fixes all these bugs!
  • Convenient but glitchy Dec 1, 2019

    By Wbakjsjxk
    I’ve used this app for years to shop online and overall it works very well. I love that I can save my products in a loves list and that it saves all my past purchases from both online and in store. The live chat feature is fun, I love answering questions and interacting with other girls who have similar interests. However it’s always been a bit glitchy for me. Every time I answer a question, it kicks me back to the top of the list so I have to scroll down every single time to see other questions. It’s always done this for me which is super annoying. It also has a tendency to suddenly zoom in while in the chat. I usually can double tap the screen and it will un-zoom but after the most recent update, that stopped working. Now I have to close the chat completely and re-enter for it to display normally. I wish they would fix these bugs to make it more enjoyable. I’ve also never been able to figure out the online community tab. It has never seemed very user friendly for someone who isn’t familiar with that part of the app.
  • Great app with minor complaints Aug 27, 2019

    By Ljatty
    Love the app. One of the best shopping apps generally. Two complaints, which is the 4 stars, is when looking for foundation or lip colors etc. you have to click the colored square without an option of seeing also or in lieu of the name of the color. For example, if you’re looking for a specific colored lipstick, you click through the squares of color to find the name. Searching the name of a specific color doesn’t always work. The second is sometimes the “try on” live, the color looks totally insane And not at all what it really looks like in person (because it looks truly. Crazy). Or, on the other hand, if you use a model,it’s very difficult to even see the product preview. For example, highlighter, eyeshadow or liner, and blush are really difficult to see. the existence of swatches and the try on option is great, I just wish it was tweaked a little. That definitely sets it apart from the Ulta app, which 9/10 doesn’t have any swatches in their product description. But the do let you filter by name. That’s it. Otherwise. Great app. Love Sephora!
  • Easy to use, not as easy to trust Mar 4, 2019

    By IBDaniG
    The app is very user friendly and comprehensive. It’s full of lots of special features but I mainly use it to shop and read product reviews. Unfortunately these days new products may have plenty of reviews—more than you’d expect at that point—but they’re all or almost all from people that have been given the product for free in exchange for feedback. For one thing, I see a lot of the exact same words/phrasing on many different products making the opinions feel like canned responses. Also, without knowing who is providing the product and for what reason/program it’s being provided by and what the relationship/role of the reviewer is to them, I can’t help but be skeptical and wonder if their glowing reviews are actually provided so as to obtain or “earn” more free products. Also, like another reviewer mentioned, I really hate that they removed the Q&A feature on each product’s description. That was often very helpful when the descriptions were too short and uninformative.
  • Super simple Jul 1, 2019

    By Erratto
    I’ve always been a dime store make up shopper and never cared much for luxury brands or spending much on skin care. That said, my needs were simpler for a long time. Discovering Sephora the last six months or so and particularly the app has been so helpful. Seeing what I’ve bought before to be sure I get the right shades, having the ability to return and replace shades that don’t work getting free trial and sample sizes to test all makes it worth it. I still don’t spend on luxury brands but I can comparison shop much more easily and with confidence. The app can be a little glitchy at times and though I have a color profile, I’m not confident that it is choosing make up shades for me on that basis. It would be great if it could show that it is a match, a near match or that the skin profile color couldn’t be matched. I’d be much more confident trying new shades in that case. Overall awesome app and awesome service model. Love Sephora.
  • Sephora Oct 26, 2018

    By D. Hill
    Sephora is one of the better retail store applications. To start with the design while a bit compact and old fashioned is easy to navigate. Mostly any section in the app can be reached from the side menu. The app allows you to search for products in a number of ways whether it be by brand, what’s new, what’s on sale, luxury items, for men, which is helpful to me since most of the items cater to women, and other labels. Users can also use the app to see the latest promotions from the inbox section. The app also has an email me option for items that are out of stock so you will be notified when more comes in. The app allows users to search for store listings and manage their account whether it be to edit information or track store points. The app is even more beneficial to women allowing the booking of makeovers appointments and more tools that could help them come to decisions with the products being sold by the retailer.
  • Okay, but not great Nov 11, 2019

    By k.hare
    App works decently well while in use. But it drives me nuts that if I switch apps even briefly, when I return to Sephora, my search/displayed item has been cleared and I’m back on the home page every time. That totally stinks for multitasking, which is all I’m ever doing on my phone. Also, I totally agree with another review which suggests better options for viewing the names of different product colors without having to click through each one. Similar issue in the review photos section: you are given the option to filter user photos based on the product color, but often only the color descriptions (I.e. “warm dusty rose”) are displayed here, not the actual color name. If the colors do not have descriptions, then no text is included and you’re forced to guess which color is which. There could be a lot more organization surrounding product colors in general; often I’m looking for something in a specific color family, so improved search/display features on that front would be helpful. Other than that, I haven’t had too many issues with crashes/glitches or functionality.
  • More useful than I thought Jun 5, 2020

    By DEcember12$$
    I shop Sephora frequently so the app made since. I do not like the search feature because you have to be sure of the spelling of the product to get the search results you want. Other sites will at least take a guess at what you are trying to look for. I do like it’s suggested product listings for me. I looked up collagen and found out through suggested products they sell all types of vitamins and supplements. These were Items I needed but did not think to find on their app. I love the account pull up where I can see history of purchases with pictures of products I bought. This makes it easy for me to go back and do a product review, a re-purchase, or price comparison. There is a like feature that saves items that you do not want to purchase now but would like to purchase at a later date. Returns are super easy thru the app but the customer reviews help me decide if I should or shouldn’t purchase something which prevents returns by proper research. The reviews are complete with each persons skin tone and skin description to find a relatable reviewer.
  • Cannot access “loves” list on app Dec 25, 2020

    By KatDenise80
    I love Sephora. I mean, I am Rouge! So, I have shopped quite a bit. But I find the app frustrating because I looked and looked for the list of all of the items I have “loved” so that I could go back and buy them. Now, if you search “lists” on the app, it takes you back to the area of the app where your orders,buy it again, account, flash, reservations, Samples & Rewards,Beauty Advisor Recommendations, & Color IQ & Beauty Traits menus are listed. This same area can be found, when logged in, by clicking on your name at the bottom of any screen. But, when I’m in the mobile version of Sephora using Safari, I’m given the choice to see the Loves menu where my saved products are. However this menu is entirely missing from the Sephora app and I find this quite frustrating. It’s so much more convenient to be in the app but I constantly have to bounce back and forth just to access my saved loved items. Please correct this in the app! You are deterring sales! (And this is coming from someone who works in eCommerce/product Content for fast fashion. Retailer)
  • Great but the colors aren’t the same on screen as the are in person Nov 24, 2019

    By Rin1994
    I love the app because it’s easy to find whatever you’re looking for. However I’ve noticed that the colors on screen vary wildly from what they look like in person. Many reds appear more purple or orange in person, and often it’s difficult to tell if the makeup is suitable for winter, summer, autumn, or spring skin tones. I’ve learned that it’s best to use the app to search for potential colors you might want to try and then go to a store to actually try it on. If I could suggest to the app creators: it would be helpful if the colors were more accurately displayed to save people the headache of thinking a lip color is deep red but having it turn out to be more of a plum. It would also help if part of the description included a list of the skin tones certain colors would best suit (not just warm vs cool either, I’m talking the full four seasons), because having one model with a chalk white arm, one with a deep tan arm, and one with a super dark chocolate arm doesn’t cover any of the medium skin tones that most people fall into.
  • Makes shopping sephora addictive May 18, 2018

    By veggrrrl
    I like most things about the app. It is easy to navigate and shop from. The thing that is frustrating me so much is samples subbed for things I have no interest in, samples just not being included, beauty offers not being shipped. Every time they do this it makes me shop other places more. The number of times they are messing up orders latley is hilarious. And the virtual artist doesn't work well to use it live on you. Putting colors up on their models works, but mostly everything looks nonexistent or the wrong color in the live one. I also wish that you could write notes to yourself in the app. I get so many samples and use some things so sparingly that it would make organization and picking products so much easier for me. Like alot of other people I usually have so much going on. But if I could put all those thoughts down by products like in my my loves or just somewhere else in on the app it would really make me love it.
  • Nothing but problems with this app!! Jun 15, 2020

    By ashhhhhhhx3
    First off let me start off by saying I absolutely love Sephora and it’s my favorite makeup store! The original app layout was easy to navigate and get the hang of it. I never had a single problem with it and I loved shopping with the app! Which is why after only a few months on the app I became a consecutive yearly rouge beauty insider. For those of you not familiar with their lingo a rouge beauty insider is when you spend at least $1,000 dollars within a year you get top offers, discounts and receive free shipping on all your orders. I also became heavily reliant on their try it on live feature to try on products. However the new updated layout of the app is confusing and pretty frustrating/difficult to navigate/get used to. It has been at least a year or 2 already since it’s been updated and I still cannot get used to it. The try it on live feature hasn’t worked in over a year already which is extremely frustrating and disappointing. When you’re scrolling through shopping clicking on one item which leads you to the next on the app once you click on your cart you completely lose your shopping/search progress. You can’t get back to it unless you remembered the name of the company/product of the item you were last viewing. Which is why this year I’ve only spent $273 dollars.
  • Sep 16, 2021

    By Krystle Vega
    It's a real design flaw that you cannot pay with PayPal on the app but you can on the website. I don't trust retailers with my credit card information. I've actually also been having a lot of issues with placing an order when I don't have issues with other retailers. Fix your app and your website, people don't want to shop in person and not everything is available in a store near you.
  • Glitches Aug 31, 2019

    By Princess I don't know
    So last week I went to add some things to my shopping cart so I wouldn’t forget to purchase them this week and I went to select the apple pay method just to make sure my shipping address was up to date and then I was going to click out of the payment when I made sure but the app glitched so when I clicked out my fingerprint matched and the payment went through earlier then I had anticipated, which wasn’t a problem I had the money but I still wanted to wait another week to make sure I had more money in my account after I made the purchase. Also my package was supposed to come by Friday at the end of the day (which was already five days after I made the purchase) but now when I went to track my shipment it says it won’t be here until Tuesday which is another four days after I had already waited the initial five days. In other words I’m not happy with my first purchase off the app I would rather do it in stores from now on.
  • Sep 12, 2021

    By Gwendolene Day
    Latest redesign broke things again. Tons of old products are showing up but when selecting them, you get "we do not currently carry the product you requested, please try again." When sorting by New, it puts all labeled New products at the top in no particular order, but unlabeled products aren't sorting by release date anymore. It's cool filter & sort are side by side now, but why flip them so sort is on right/filter on left?! On the upside, the Q&A and review filters are great.
  • Sep 19, 2021

    By agilethumbs
    Notification Spam! This app doesn't respect its own notification settings, so even if you turn off special offers, the app still spams you every day. I only have notifications turned on for my order updates, but because Sephora ignores that and insists using their notifications to spam me, I have to completely turn off notifications for the app, meaning I can't use it at all for order notifications. Sephora needs to respect their customers wishes and respect the notification settings in the app.
  • Sep 20, 2021

    By Sara Kennedy
    Never accepts saved payments methods. You also have to delete and re add to make an order go through. Customer service was not helpful. Given the amount of money I spend at this place, you'd think they'd make paying a little bit easier. This issue has been ongoing for months and months.
  • Same problems and new one's! Nov 13, 2019

    By Angrymonkeymermaid
    I hate the new all white layout! It hurts my eyes!! The Dark Mode feature rolled out for people to use so eye strain doesn't get worse and sephora thought that doing the opposite would help for this app! Sephora needs to rethink there color layout better because since it is morw of an eye strain, it gets used less now. Plus, the should have fixed the app instead of just thinking color layout which is least important. They have been having the same issue for over 3 years now!! The share icon on the app makes the app freeze. There has been sooo many updates you would think this bug would get fixed, yet it is still there. Therefore, sephora is not paying attention to these reviews or else this bug would not be there. Can you please fix the share button so it stops freezing the darn app!! Fix your app instead of giving people eyestrain!! Since the share icon has not been fixed for so long i had to give a low rating for lack of detail by Sephora app developers. And yes I have updated software for both phone & app all these years, still same issue and a new one- rethink your all white layout!
  • Not impressed...just use their website Jan 1, 2020

    By Dugbuynjmede
    First, I was not impressed with the look of this app. It looks like it was made for cell phones because it was not a full screen so it made it hard to see using my iPad. Not a big deal but still. I know you make a killing Sephora why not update your app? Secondly, I had issues using a Happy her gift card I received for Christmas. No matter what I did it would not take it or even my debit card. I had to enter the gc as credit(per gc instructions)but kept saying it was an invalid cc and did it with my debit card too. Kept saying it’s invalid. I tried it on my computer using Microsoft edge and it worked. Sephora’s website says to use google chrome or Microsoft edge to order when I tried Internet explorer. Plus this app doesn’t give you the option to delete your cc info, you have to go to the website to delete. And it also doesn’t give you the option to enter a gift card. Only credit card info can be entered. You have to go to the website to enter a Sephora gc. What? Why?...The website took the gc and my debit card with no issue. Looks like you all need to clean this app up. I deleted it.
  • Sep 16, 2021

    By Cindy Sumner
    My favorite app is broken since the last update! Unable to use the app to place an order, I had to sign in on the website instead. The foundation shade match has stopped working on both the app and the website! Please fix this as I order several times a month.

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