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Sephora - Buy Makeup, Cosmetics, Hair & Skincare

Sephora - Buy Makeup, Cosmetics, Hair & Skincare

Sephora USA, Inc.

Best-selling makeup from top brands. Try makeup products with skincare benefits!

4.8 Ratings 283K+ Reviews 1M+ Downloads
Featured on Top Apps to Find & Buy the Best Perfume for You

About Sephora - Buy Makeup, Cosmetics, Hair & Skincare

Best-selling makeup from top brands. Try makeup products with skincare benefits!
see more about Sephora - Buy Makeup, Cosmetics, Hair & Skincare

Ratings & Reviews

4.8
282.9K+ Ratings
  1. 5
    89%
  2. 4
    8%
  3. 3
    1%
  4. 2
    1%
  5. 1
    1%
  • BEST SHOPPING APP EVER!!!! Nov 5, 2017

    By True3
    BEST SHOPPING APP EVER!!!! Everything I need and want is soooooo easy to order! This is is BEST online shopping experience I've ever had! Easy to mark FAVS and add and edit your cart...unlike the nightmare mazes some stores force you to crawl through when you want to get in and out. And if you have some time read, watch videos learn new techniques, styles and literally "wander and window shop!" It's that shopper friendly of a site! I can research and review innovative....or just plain fun....new products!! And keep my makeup tower well stocked with my all time ab-fab favorites!! And I LOVE ALL OF THE SAMPLES AND PROMOS/REWARDS for shopping!!! I feel like a kid in a candy store!! We all like to feel like we are getting a little fun something extra! And plz plz plz don't forget to watch the FREE tutorial/videos from professional makeup artists linked right from the sight. They are sooo much fun and valuable information considering they are professionals!!!! There is also a concierge number you can call for advice and or help. GREAT JOB SEPHORA!!!
    more
  • Sep 15, 2020

    By Krystina Brewr
    Never had a single issue with the app! It's easy to navigate thru & I easily figured out how to go about looking for specific things. I did, however have an issue with something arriving damaged & they fixed it right away! I'm always VERY thankful for great customer service! I rarely ever make a fuss about anything, but when something goes wrong, I like to know the ppl I'm buying from will have my back 100%! Love sephora & the app!
    more
  • Sep 22, 2020

    By Selma O.
    Amazing! Never fails. You want/need something and can't make to the store? (Especially in these times) Sephora app is the best way to go! They have EVERYTHING!
    more
  • Convenient but glitchy Dec 1, 2019

    By Wbakjsjxk
    I’ve used this app for years to shop online and overall it works very well. I love that I can save my products in a loves list and that it saves all my past purchases from both online and in store. The live chat feature is fun, I love answering questions and interacting with other girls who have similar interests. However it’s always been a bit glitchy for me. Every time I answer a question, it kicks me back to the top of the list so I have to scroll down every single time to see other questions. It’s always done this for me which is super annoying. It also has a tendency to suddenly zoom in while in the chat. I usually can double tap the screen and it will un-zoom but after the most recent update, that stopped working. Now I have to close the chat completely and re-enter for it to display normally. I wish they would fix these bugs to make it more enjoyable. I’ve also never been able to figure out the online community tab. It has never seemed very user friendly for someone who isn’t familiar with that part of the app.
    more
  • Sep 21, 2020

    By A Google user
    I love this app, so easy to browse and shop. I love how they have all product details readily available (reviews, ingredients, how to use, indications, etc)
    more
  • Not impressed...just use their website Jan 1, 2020

    By Dugbuynjmede
    First, I was not impressed with the look of this app. It looks like it was made for cell phones because it was not a full screen so it made it hard to see using my iPad. Not a big deal but still. I know you make a killing Sephora why not update your app? Secondly, I had issues using a Happy her gift card I received for Christmas. No matter what I did it would not take it or even my debit card. I had to enter the gc as credit(per gc instructions)but kept saying it was an invalid cc and did it with my debit card too. Kept saying it’s invalid. I tried it on my computer using Microsoft edge and it worked. Sephora’s website says to use google chrome or Microsoft edge to order when I tried Internet explorer. Plus this app doesn’t give you the option to delete your cc info, you have to go to the website to delete. And it also doesn’t give you the option to enter a gift card. Only credit card info can be entered. You have to go to the website to enter a Sephora gc. What? Why?...The website took the gc and my debit card with no issue. Looks like you all need to clean this app up. I deleted it.
    more
  • Same problems and new one's! Nov 13, 2019

    By Angrymonkeymermaid
    I hate the new all white layout! It hurts my eyes!! The Dark Mode feature rolled out for people to use so eye strain doesn't get worse and sephora thought that doing the opposite would help for this app! Sephora needs to rethink there color layout better because since it is morw of an eye strain, it gets used less now. Plus, the should have fixed the app instead of just thinking color layout which is least important. They have been having the same issue for over 3 years now!! The share icon on the app makes the app freeze. There has been sooo many updates you would think this bug would get fixed, yet it is still there. Therefore, sephora is not paying attention to these reviews or else this bug would not be there. Can you please fix the share button so it stops freezing the darn app!! Fix your app instead of giving people eyestrain!! Since the share icon has not been fixed for so long i had to give a low rating for lack of detail by Sephora app developers. And yes I have updated software for both phone & app all these years, still same issue and a new one- rethink your all white layout!
    more
  • Aug 22, 2020

    By Vanessa Sullivan
    Every single time I've used the app, it won't just take my payment on the first try. I have to delete my card, re-enter the info and try again. And that doesn't always work. I've added 4 different methods of payment now (4th one effective today's date 08.21.2020), and between fussing around with my payments, lost an item. By the time I was able to actually make my purchase, one of the items in my cart had disappeared and was gone from the site. Supremely annoying.
    more
  • Frustrating Jun 5, 2018

    By PinkPandaPop
    This app is incredibly frustrating to use. First off, while scrolling through reviews you end up accidentally marking reviews helpful or not helpful...how is that helpful?! Who knows what is legit and what is accidental? I mark reviews accidentally every single time! Secondly, there are glitches when it comes to browsing the products and categories. If you click on a product and then go back, it goes back to the beginning, even if you’re pages in, which is annoying and you have to scroll back down to where you were. The UI is just very difficult to navigate in this app. The website isn’t much better. It’s also impossible to view the item number of your Play box (the monthly sub)on the app, you have to go through a million screens on the desktop site to find it. The tracking updates are slow via the app as well. It’s just very muddled how all the bells and whistles work. They should hire my husband’s UI company to fix this mess lol.
    more
  • Glitches Aug 31, 2019

    By Princess I don't know
    So last week I went to add some things to my shopping cart so I wouldn’t forget to purchase them this week and I went to select the apple pay method just to make sure my shipping address was up to date and then I was going to click out of the payment when I made sure but the app glitched so when I clicked out my fingerprint matched and the payment went through earlier then I had anticipated, which wasn’t a problem I had the money but I still wanted to wait another week to make sure I had more money in my account after I made the purchase. Also my package was supposed to come by Friday at the end of the day (which was already five days after I made the purchase) but now when I went to track my shipment it says it won’t be here until Tuesday which is another four days after I had already waited the initial five days. In other words I’m not happy with my first purchase off the app I would rather do it in stores from now on.
    more
  1. Shop all your beauty needs - makeup, skin care, hair, and nails! Sephora's shopping app is a Sephora store in your pocket
  2. Instantly try on lip, cheek, and eye makeup with the Virtual Artist feature, or book a custom makeover at your local Sephora Beauty Studio
  3. Get exclusive app access to all your favorite leading brands: Nars, FENTY BEAUTY by Rihanna, Kat Von D, Kiehl’s, La Mer, Drunk Elephant & more

Reviewed by Kaylin on July 17, 2018

  • BEST SHOPPING APP EVER!!!! Nov 5, 2017

    By True3
    BEST SHOPPING APP EVER!!!! Everything I need and want is soooooo easy to order! This is is BEST online shopping experience I've ever had! Easy to mark FAVS and add and edit your cart...unlike the nightmare mazes some stores force you to crawl through when you want to get in and out. And if you have some time read, watch videos learn new techniques, styles and literally "wander and window shop!" It's that shopper friendly of a site! I can research and review innovative....or just plain fun....new products!! And keep my makeup tower well stocked with my all time ab-fab favorites!! And I LOVE ALL OF THE SAMPLES AND PROMOS/REWARDS for shopping!!! I feel like a kid in a candy store!! We all like to feel like we are getting a little fun something extra! And plz plz plz don't forget to watch the FREE tutorial/videos from professional makeup artists linked right from the sight. They are sooo much fun and valuable information considering they are professionals!!!! There is also a concierge number you can call for advice and or help. GREAT JOB SEPHORA!!!
    more
  • Sep 15, 2020

    By Krystina Brewr
    Never had a single issue with the app! It's easy to navigate thru & I easily figured out how to go about looking for specific things. I did, however have an issue with something arriving damaged & they fixed it right away! I'm always VERY thankful for great customer service! I rarely ever make a fuss about anything, but when something goes wrong, I like to know the ppl I'm buying from will have my back 100%! Love sephora & the app!
    more
  • Sep 22, 2020

    By Selma O.
    Amazing! Never fails. You want/need something and can't make to the store? (Especially in these times) Sephora app is the best way to go! They have EVERYTHING!
    more
  • Sep 21, 2020

    By A Google user
    I love this app, so easy to browse and shop. I love how they have all product details readily available (reviews, ingredients, how to use, indications, etc)
    more
  • Sep 17, 2020

    By Ruby Pompa
    Excellent app for someone who loves to shop online for makeup, skincare & fragrance. It's so efortless & I love being able to keep up with my rewards points then get money off my next purchase. Love it!
    more
  • Convenient but glitchy Dec 1, 2019

    By Wbakjsjxk
    I’ve used this app for years to shop online and overall it works very well. I love that I can save my products in a loves list and that it saves all my past purchases from both online and in store. The live chat feature is fun, I love answering questions and interacting with other girls who have similar interests. However it’s always been a bit glitchy for me. Every time I answer a question, it kicks me back to the top of the list so I have to scroll down every single time to see other questions. It’s always done this for me which is super annoying. It also has a tendency to suddenly zoom in while in the chat. I usually can double tap the screen and it will un-zoom but after the most recent update, that stopped working. Now I have to close the chat completely and re-enter for it to display normally. I wish they would fix these bugs to make it more enjoyable. I’ve also never been able to figure out the online community tab. It has never seemed very user friendly for someone who isn’t familiar with that part of the app.
    more
  • Great app with minor complaints Aug 27, 2019

    By Ljatty
    Love the app. One of the best shopping apps generally. Two complaints, which is the 4 stars, is when looking for foundation or lip colors etc. you have to click the colored square without an option of seeing also or in lieu of the name of the color. For example, if you’re looking for a specific colored lipstick, you click through the squares of color to find the name. Searching the name of a specific color doesn’t always work. The second is sometimes the “try on” live, the color looks totally insane And not at all what it really looks like in person (because it looks truly. Crazy). Or, on the other hand, if you use a model,it’s very difficult to even see the product preview. For example, highlighter, eyeshadow or liner, and blush are really difficult to see. the existence of swatches and the try on option is great, I just wish it was tweaked a little. That definitely sets it apart from the Ulta app, which 9/10 doesn’t have any swatches in their product description. But the do let you filter by name. That’s it. Otherwise. Great app. Love Sephora!
    more
  • Sep 23, 2020

    By Gin L
    Easy to use but lacks some detail. Very easy to make purchases of course. But could use more detail on returns and gift cards balances and support.
    more
  • Easy to use, not as easy to trust Mar 4, 2019

    By IBDaniG
    The app is very user friendly and comprehensive. It’s full of lots of special features but I mainly use it to shop and read product reviews. Unfortunately these days new products may have plenty of reviews—more than you’d expect at that point—but they’re all or almost all from people that have been given the product for free in exchange for feedback. For one thing, I see a lot of the exact same words/phrasing on many different products making the opinions feel like canned responses. Also, without knowing who is providing the product and for what reason/program it’s being provided by and what the relationship/role of the reviewer is to them, I can’t help but be skeptical and wonder if their glowing reviews are actually provided so as to obtain or “earn” more free products. Also, like another reviewer mentioned, I really hate that they removed the Q&A feature on each product’s description. That was often very helpful when the descriptions were too short and uninformative.
    more
  • Sephora Oct 26, 2018

    By D. Hill
    Sephora is one of the better retail store applications. To start with the design while a bit compact and old fashioned is easy to navigate. Mostly any section in the app can be reached from the side menu. The app allows you to search for products in a number of ways whether it be by brand, what’s new, what’s on sale, luxury items, for men, which is helpful to me since most of the items cater to women, and other labels. Users can also use the app to see the latest promotions from the inbox section. The app also has an email me option for items that are out of stock so you will be notified when more comes in. The app allows users to search for store listings and manage their account whether it be to edit information or track store points. The app is even more beneficial to women allowing the booking of makeovers appointments and more tools that could help them come to decisions with the products being sold by the retailer.
    more
  • Okay, but not great Nov 11, 2019

    By k.hare
    App works decently well while in use. But it drives me nuts that if I switch apps even briefly, when I return to Sephora, my search/displayed item has been cleared and I’m back on the home page every time. That totally stinks for multitasking, which is all I’m ever doing on my phone. Also, I totally agree with another review which suggests better options for viewing the names of different product colors without having to click through each one. Similar issue in the review photos section: you are given the option to filter user photos based on the product color, but often only the color descriptions (I.e. “warm dusty rose”) are displayed here, not the actual color name. If the colors do not have descriptions, then no text is included and you’re forced to guess which color is which. There could be a lot more organization surrounding product colors in general; often I’m looking for something in a specific color family, so improved search/display features on that front would be helpful. Other than that, I haven’t had too many issues with crashes/glitches or functionality.
    more
  • More useful than I thought Jun 5, 2020

    By DEcember12$$
    I shop Sephora frequently so the app made since. I do not like the search feature because you have to be sure of the spelling of the product to get the search results you want. Other sites will at least take a guess at what you are trying to look for. I do like it’s suggested product listings for me. I looked up collagen and found out through suggested products they sell all types of vitamins and supplements. These were Items I needed but did not think to find on their app. I love the account pull up where I can see history of purchases with pictures of products I bought. This makes it easy for me to go back and do a product review, a re-purchase, or price comparison. There is a like feature that saves items that you do not want to purchase now but would like to purchase at a later date. Returns are super easy thru the app but the customer reviews help me decide if I should or shouldn’t purchase something which prevents returns by proper research. The reviews are complete with each persons skin tone and skin description to find a relatable reviewer.
    more
  • Great but the colors aren’t the same on screen as the are in person Nov 24, 2019

    By Rin1994
    I love the app because it’s easy to find whatever you’re looking for. However I’ve noticed that the colors on screen vary wildly from what they look like in person. Many reds appear more purple or orange in person, and often it’s difficult to tell if the makeup is suitable for winter, summer, autumn, or spring skin tones. I’ve learned that it’s best to use the app to search for potential colors you might want to try and then go to a store to actually try it on. If I could suggest to the app creators: it would be helpful if the colors were more accurately displayed to save people the headache of thinking a lip color is deep red but having it turn out to be more of a plum. It would also help if part of the description included a list of the skin tones certain colors would best suit (not just warm vs cool either, I’m talking the full four seasons), because having one model with a chalk white arm, one with a deep tan arm, and one with a super dark chocolate arm doesn’t cover any of the medium skin tones that most people fall into.
    more
  • Makes shopping sephora addictive May 18, 2018

    By veggrrrl
    I like most things about the app. It is easy to navigate and shop from. The thing that is frustrating me so much is samples subbed for things I have no interest in, samples just not being included, beauty offers not being shipped. Every time they do this it makes me shop other places more. The number of times they are messing up orders latley is hilarious. And the virtual artist doesn't work well to use it live on you. Putting colors up on their models works, but mostly everything looks nonexistent or the wrong color in the live one. I also wish that you could write notes to yourself in the app. I get so many samples and use some things so sparingly that it would make organization and picking products so much easier for me. Like alot of other people I usually have so much going on. But if I could put all those thoughts down by products like in my my loves or just somewhere else in on the app it would really make me love it.
    more
  • Sep 2, 2020

    By Kristine Friend
    The app freezes on the opening white and black stripes 60% of the time when I open the app, which pushes me to use their full site most of the time. Since they make some products app-exclusive, I wish it was more reliable. Never had any issues once I'm able to get past the home screen, however.
    more
  • Aug 22, 2020

    By Vanessa Sullivan
    Every single time I've used the app, it won't just take my payment on the first try. I have to delete my card, re-enter the info and try again. And that doesn't always work. I've added 4 different methods of payment now (4th one effective today's date 08.21.2020), and between fussing around with my payments, lost an item. By the time I was able to actually make my purchase, one of the items in my cart had disappeared and was gone from the site. Supremely annoying.
    more
  • Frustrating Jun 5, 2018

    By PinkPandaPop
    This app is incredibly frustrating to use. First off, while scrolling through reviews you end up accidentally marking reviews helpful or not helpful...how is that helpful?! Who knows what is legit and what is accidental? I mark reviews accidentally every single time! Secondly, there are glitches when it comes to browsing the products and categories. If you click on a product and then go back, it goes back to the beginning, even if you’re pages in, which is annoying and you have to scroll back down to where you were. The UI is just very difficult to navigate in this app. The website isn’t much better. It’s also impossible to view the item number of your Play box (the monthly sub)on the app, you have to go through a million screens on the desktop site to find it. The tracking updates are slow via the app as well. It’s just very muddled how all the bells and whistles work. They should hire my husband’s UI company to fix this mess lol.
    more
  • Glitches Aug 31, 2019

    By Princess I don't know
    So last week I went to add some things to my shopping cart so I wouldn’t forget to purchase them this week and I went to select the apple pay method just to make sure my shipping address was up to date and then I was going to click out of the payment when I made sure but the app glitched so when I clicked out my fingerprint matched and the payment went through earlier then I had anticipated, which wasn’t a problem I had the money but I still wanted to wait another week to make sure I had more money in my account after I made the purchase. Also my package was supposed to come by Friday at the end of the day (which was already five days after I made the purchase) but now when I went to track my shipment it says it won’t be here until Tuesday which is another four days after I had already waited the initial five days. In other words I’m not happy with my first purchase off the app I would rather do it in stores from now on.
    more
  • This App Update made my life so much harder Oct 13, 2019

    By sarihahah
    I’ve used my Sephora app since 2014 and honestly it’s been NORMALLY an easy to use app with clear cut options and working links to where I need to go. I don’t know when my app updated since I have everything update automatically but wow.... I can’t even click on my profile and see my beauty insider information anymore. The profile page is utterly useless I’ve tried to figure out how much I’ve had on a gift card before through the app before I go in store and NORMALLY it’s an easy process now it won’t even open the screen in the app at all.... what is the point of updating the app and adding more complicated tools IF THEY DONT EVEN FREAKING WORK PROPERLYim thoroughly annoyed and disappointed. Guess I’ll just buy my high end makeup at Macy’s since at least if I need to see how much I have on a gift card it isn’t like trying to ace a trigonometry math test when I’ve only ever studied algebra 1....
    more
  • Wish I Could Rate This Higher... Apr 9, 2018

    By Pandanator 🐼🐼🐼
    I love Sephora and the app is great in theory. I created my account and began to create a virtual look (just for fun)... My screen went black and it kicked me out and returned me to my home screen. I reentered the app and discovered that the app had automatically logged out of my account. I tried to log back in but it said I didn’t have an account. I tried to create a new account but it said that my email was already in use although I wasn’t able to use the account it was being used for. I deleted the app and redownloaded it thinking that would solve the problem. I tried to try on an eyeshadow I really liked only for the app to crash, causing me to lose my progress again. I went back onto the app to find it had logged me out again! I want to be happy with this app but I just can’t when it continues to crash!
    more
  • Not impressed...just use their website Jan 1, 2020

    By Dugbuynjmede
    First, I was not impressed with the look of this app. It looks like it was made for cell phones because it was not a full screen so it made it hard to see using my iPad. Not a big deal but still. I know you make a killing Sephora why not update your app? Secondly, I had issues using a Happy her gift card I received for Christmas. No matter what I did it would not take it or even my debit card. I had to enter the gc as credit(per gc instructions)but kept saying it was an invalid cc and did it with my debit card too. Kept saying it’s invalid. I tried it on my computer using Microsoft edge and it worked. Sephora’s website says to use google chrome or Microsoft edge to order when I tried Internet explorer. Plus this app doesn’t give you the option to delete your cc info, you have to go to the website to delete. And it also doesn’t give you the option to enter a gift card. Only credit card info can be entered. You have to go to the website to enter a Sephora gc. What? Why?...The website took the gc and my debit card with no issue. Looks like you all need to clean this app up. I deleted it.
    more
  • Same problems and new one's! Nov 13, 2019

    By Angrymonkeymermaid
    I hate the new all white layout! It hurts my eyes!! The Dark Mode feature rolled out for people to use so eye strain doesn't get worse and sephora thought that doing the opposite would help for this app! Sephora needs to rethink there color layout better because since it is morw of an eye strain, it gets used less now. Plus, the should have fixed the app instead of just thinking color layout which is least important. They have been having the same issue for over 3 years now!! The share icon on the app makes the app freeze. There has been sooo many updates you would think this bug would get fixed, yet it is still there. Therefore, sephora is not paying attention to these reviews or else this bug would not be there. Can you please fix the share button so it stops freezing the darn app!! Fix your app instead of giving people eyestrain!! Since the share icon has not been fixed for so long i had to give a low rating for lack of detail by Sephora app developers. And yes I have updated software for both phone & app all these years, still same issue and a new one- rethink your all white layout!
    more
  • Nope Sep 26, 2017

    By esmcnamara88
    I love everything about Sephora, their policies, their products, and their rewards program, but their app has always sucked. It's not well organized so I don't find it easy to use. It also doesn't work half of the time; even on my relatively new phone model and with the most recent update and while connected to wi-fi, the links bring you to a blank page. It's also my only app that asks me to sign in almost every single time. Sometimes it says my information is wrong when it isn't, I hit Forgot Password? but never receive a reset link, so I have to just check back in an hour and it will have me automatically signed in. That's happened at least three times, makes no sense. Also, Sephora, please make it easy to store a gift card for your next purchase. Lastly, the two most recent updates made it more confusing. I don't know Sephora, I love you but if it weren't for the mobile offers, I would delete your app in a second.
    more
  • Why is this so terrible?? FIX IT SEPHORA Nov 28, 2019

    By Hates "we only have Pepsi"
    The app used to work great. Since the last update it is SLOW constantly spinning to load. Also, when you select an item then hit the back button after adding to cart, the app takes you back to the top of the page instead of where you left off. This would not be so bad if it wasn’t impossible to scroll down (past the stuff you already scrolled past multiple times) without being stopped at EVERY OTHER PRODUCT to wait for the spinning thingy to load! I thought it might be my wifi but the website worked fine. Except, when I tried to shop online — links on the website kept forcing the app to open!! Terrible design if you are trying to avoid the extremely slow app!! So frustrating I completely gave up on my order. FIX THIS Sephora there is no excuse for a company of your caliber. I made my Christmas purchases at your competitor!
    more
  • No Cancelling????? Jun 2, 2019

    By NatalieV25
    I don’t understand why it’s so difficult to make Order Cancellations possible through the app. First, Sephora says that you have to cancel an order while it is in “Placed” status. Once it moves to “In Progress,” it cannot be cancelled. On the OTHER hand, you have to EMAIL Sephora Customer Service in order to cancel your purchase! So, while you wait for Sephora to email you back and cancel the order, it goes from “Placed” to “In Progress.” Then they tell you they may not be able to cancel it because of the status. ARE YOU SERIOUS??? Maybe if you let me cancel it MYSELF, 30 seconds after placing my order, it would be much more efficient! Instead I have to wait on someone else and then because of THEIR inefficiency and lack of customer service in responding to emails in a timely manner, I have less of a chance of getting my order canceled. Just plain stupid and a giant hassle.
    more

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