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Sephora - Buy Makeup, Cosmetics, Hair & Skincare

Sephora - Buy Makeup, Cosmetics, Hair & Skincare

Sephora USA, Inc.

Rouge: Get 20% off in store & online! Code: OMGSPRING. Exclusions/terms apply.

4.8 Ratings 402K+ Reviews 1M+ Downloads

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Ratings & Reviews

4.8
402.1K+ Ratings
  1. 5
    91+%
  2. 4
    7+%
  3. 3
    1+%
  4. 2
    0+%
  5. 1
    1+%
Write a Review
  • Apr 5, 2021

    By Heather Marie Houston
    While Sephora and I have had issues with shipping in the past they seemed to have worked out the kinks and I now have an accurate ship date. The best samples come from Sephora as well as b day gifts and other point rewards. They have stuff Ulta does not and usually match sale prices. All in all I've fallen in love with them.
    more
  • Mar 27, 2021

    By Heather Addison
    Even before the pandemic I preferred using the app to shopping in the store. There's a much greater variety of products available, and each product page includes ingredient lists, "how to use", and the option to rate and review the products. If you are like me, obsessed with beauty products and want to research everything you use, this app is perfect. Select products are labeled with "Clean By Sephora", made without a list of unhealthy or dangerous ingredients.
    more
  • BEST SHOPPING APP EVER!!!! Nov 5, 2017

    By True3
    BEST SHOPPING APP EVER!!!! Everything I need and want is soooooo easy to order! This is is BEST online shopping experience I've ever had! Easy to mark FAVS and add and edit your cart...unlike the nightmare mazes some stores force you to crawl through when you want to get in and out. And if you have some time read, watch videos learn new techniques, styles and literally "wander and window shop!" It's that shopper friendly of a site! I can research and review innovative....or just plain fun....new products!! And keep my makeup tower well stocked with my all time ab-fab favorites!! And I LOVE ALL OF THE SAMPLES AND PROMOS/REWARDS for shopping!!! I feel like a kid in a candy store!! We all like to feel like we are getting a little fun something extra! And plz plz plz don't forget to watch the FREE tutorial/videos from professional makeup artists linked right from the sight. They are sooo much fun and valuable information considering they are professionals!!!! There is also a concierge number you can call for advice and or help. GREAT JOB SEPHORA!!!
    more
  • Apr 7, 2021

    By Marisol Espinal
    Love using this app! It's easy and so helpful with shades if you just aren't sure. Best of all they are so great with shipping orders on time!
  • Convenient but glitchy Dec 1, 2019

    By Wbakjsjxk
    I’ve used this app for years to shop online and overall it works very well. I love that I can save my products in a loves list and that it saves all my past purchases from both online and in store. The live chat feature is fun, I love answering questions and interacting with other girls who have similar interests. However it’s always been a bit glitchy for me. Every time I answer a question, it kicks me back to the top of the list so I have to scroll down every single time to see other questions. It’s always done this for me which is super annoying. It also has a tendency to suddenly zoom in while in the chat. I usually can double tap the screen and it will un-zoom but after the most recent update, that stopped working. Now I have to close the chat completely and re-enter for it to display normally. I wish they would fix these bugs to make it more enjoyable. I’ve also never been able to figure out the online community tab. It has never seemed very user friendly for someone who isn’t familiar with that part of the app.
    more
  • Nothing but problems with this app!! Jun 15, 2020

    By ashhhhhhhx3
    First off let me start off by saying I absolutely love Sephora and it’s my favorite makeup store! The original app layout was easy to navigate and get the hang of it. I never had a single problem with it and I loved shopping with the app! Which is why after only a few months on the app I became a consecutive yearly rouge beauty insider. For those of you not familiar with their lingo a rouge beauty insider is when you spend at least $1,000 dollars within a year you get top offers, discounts and receive free shipping on all your orders. I also became heavily reliant on their try it on live feature to try on products. However the new updated layout of the app is confusing and pretty frustrating/difficult to navigate/get used to. It has been at least a year or 2 already since it’s been updated and I still cannot get used to it. The try it on live feature hasn’t worked in over a year already which is extremely frustrating and disappointing. When you’re scrolling through shopping clicking on one item which leads you to the next on the app once you click on your cart you completely lose your shopping/search progress. You can’t get back to it unless you remembered the name of the company/product of the item you were last viewing. Which is why this year I’ve only spent $273 dollars.
    more
  • Same problems and new one's! Nov 13, 2019

    By Angrymonkeymermaid
    I hate the new all white layout! It hurts my eyes!! The Dark Mode feature rolled out for people to use so eye strain doesn't get worse and sephora thought that doing the opposite would help for this app! Sephora needs to rethink there color layout better because since it is morw of an eye strain, it gets used less now. Plus, the should have fixed the app instead of just thinking color layout which is least important. They have been having the same issue for over 3 years now!! The share icon on the app makes the app freeze. There has been sooo many updates you would think this bug would get fixed, yet it is still there. Therefore, sephora is not paying attention to these reviews or else this bug would not be there. Can you please fix the share button so it stops freezing the darn app!! Fix your app instead of giving people eyestrain!! Since the share icon has not been fixed for so long i had to give a low rating for lack of detail by Sephora app developers. And yes I have updated software for both phone & app all these years, still same issue and a new one- rethink your all white layout!
    more
  • Not impressed...just use their website Jan 1, 2020

    By Dugbuynjmede
    First, I was not impressed with the look of this app. It looks like it was made for cell phones because it was not a full screen so it made it hard to see using my iPad. Not a big deal but still. I know you make a killing Sephora why not update your app? Secondly, I had issues using a Happy her gift card I received for Christmas. No matter what I did it would not take it or even my debit card. I had to enter the gc as credit(per gc instructions)but kept saying it was an invalid cc and did it with my debit card too. Kept saying it’s invalid. I tried it on my computer using Microsoft edge and it worked. Sephora’s website says to use google chrome or Microsoft edge to order when I tried Internet explorer. Plus this app doesn’t give you the option to delete your cc info, you have to go to the website to delete. And it also doesn’t give you the option to enter a gift card. Only credit card info can be entered. You have to go to the website to enter a Sephora gc. What? Why?...The website took the gc and my debit card with no issue. Looks like you all need to clean this app up. I deleted it.
    more
  • Mar 13, 2021

    By Marge
    I have just LOST almost 100 dollars to sephora, because I wasnt informed about my address being wrong. They just decided to return the order to them and give me credits, I thought there was a problem with the carrier as this is common during pandemic. So I placed the order again, and I placed TWO orders, I spent over 150 dollars in both. So when I noticed the order was stuck in the carrier facility I contacted the chat of SEPHORA. Agent acknowledged mistake & reshipped to wrong address!
    more
  • Jan 30, 2021

    By Breanna Logan
    I used to love this app/store but I pay for a membership for free shipping and they've had it available as a promotional add for most of the year but still charge me for my membership and then NEVER EVER send my free samples which is the only reason I use Sephora instead of Ulta. It's literally not anywhere to be found and this is like the 10th time it's happened. What a rip off.
    more
  1. Shop all your beauty needs - makeup, skin care, hair, and nails! Sephora's shopping app is a Sephora store in your pocket
  2. Instantly try on lip, cheek, and eye makeup with the Virtual Artist feature, or book a custom makeover at your local Sephora Beauty Studio
  3. Get exclusive app access to all your favorite leading brands: Nars, FENTY BEAUTY by Rihanna, Kat Von D, Kiehl’s, La Mer, Drunk Elephant & more

Reviewed by Kaylin on July 17, 2018

  • Apr 5, 2021

    By Heather Marie Houston
    While Sephora and I have had issues with shipping in the past they seemed to have worked out the kinks and I now have an accurate ship date. The best samples come from Sephora as well as b day gifts and other point rewards. They have stuff Ulta does not and usually match sale prices. All in all I've fallen in love with them.
    more
  • Mar 27, 2021

    By Heather Addison
    Even before the pandemic I preferred using the app to shopping in the store. There's a much greater variety of products available, and each product page includes ingredient lists, "how to use", and the option to rate and review the products. If you are like me, obsessed with beauty products and want to research everything you use, this app is perfect. Select products are labeled with "Clean By Sephora", made without a list of unhealthy or dangerous ingredients.
    more
  • BEST SHOPPING APP EVER!!!! Nov 5, 2017

    By True3
    BEST SHOPPING APP EVER!!!! Everything I need and want is soooooo easy to order! This is is BEST online shopping experience I've ever had! Easy to mark FAVS and add and edit your cart...unlike the nightmare mazes some stores force you to crawl through when you want to get in and out. And if you have some time read, watch videos learn new techniques, styles and literally "wander and window shop!" It's that shopper friendly of a site! I can research and review innovative....or just plain fun....new products!! And keep my makeup tower well stocked with my all time ab-fab favorites!! And I LOVE ALL OF THE SAMPLES AND PROMOS/REWARDS for shopping!!! I feel like a kid in a candy store!! We all like to feel like we are getting a little fun something extra! And plz plz plz don't forget to watch the FREE tutorial/videos from professional makeup artists linked right from the sight. They are sooo much fun and valuable information considering they are professionals!!!! There is also a concierge number you can call for advice and or help. GREAT JOB SEPHORA!!!
    more
  • Apr 7, 2021

    By Marisol Espinal
    Love using this app! It's easy and so helpful with shades if you just aren't sure. Best of all they are so great with shipping orders on time!
  • Apr 6, 2021

    By Angelique Rameau
    So easy to shop! The app is very user friendly. I love shopping Sephora for the wide variety and quality products.
  • Convenient but glitchy Dec 1, 2019

    By Wbakjsjxk
    I’ve used this app for years to shop online and overall it works very well. I love that I can save my products in a loves list and that it saves all my past purchases from both online and in store. The live chat feature is fun, I love answering questions and interacting with other girls who have similar interests. However it’s always been a bit glitchy for me. Every time I answer a question, it kicks me back to the top of the list so I have to scroll down every single time to see other questions. It’s always done this for me which is super annoying. It also has a tendency to suddenly zoom in while in the chat. I usually can double tap the screen and it will un-zoom but after the most recent update, that stopped working. Now I have to close the chat completely and re-enter for it to display normally. I wish they would fix these bugs to make it more enjoyable. I’ve also never been able to figure out the online community tab. It has never seemed very user friendly for someone who isn’t familiar with that part of the app.
    more
  • Great app with minor complaints Aug 27, 2019

    By Ljatty
    Love the app. One of the best shopping apps generally. Two complaints, which is the 4 stars, is when looking for foundation or lip colors etc. you have to click the colored square without an option of seeing also or in lieu of the name of the color. For example, if you’re looking for a specific colored lipstick, you click through the squares of color to find the name. Searching the name of a specific color doesn’t always work. The second is sometimes the “try on” live, the color looks totally insane And not at all what it really looks like in person (because it looks truly. Crazy). Or, on the other hand, if you use a model,it’s very difficult to even see the product preview. For example, highlighter, eyeshadow or liner, and blush are really difficult to see. the existence of swatches and the try on option is great, I just wish it was tweaked a little. That definitely sets it apart from the Ulta app, which 9/10 doesn’t have any swatches in their product description. But the do let you filter by name. That’s it. Otherwise. Great app. Love Sephora!
    more
  • Apr 6, 2021

    By Kathy Exavier
    When I try to tap on the brand name when tap on a product but every time I do it it says that there are no products that match your filter but I don't have one on so I have to type it in so that's one star down
  • Easy to use, not as easy to trust Mar 4, 2019

    By IBDaniG
    The app is very user friendly and comprehensive. It’s full of lots of special features but I mainly use it to shop and read product reviews. Unfortunately these days new products may have plenty of reviews—more than you’d expect at that point—but they’re all or almost all from people that have been given the product for free in exchange for feedback. For one thing, I see a lot of the exact same words/phrasing on many different products making the opinions feel like canned responses. Also, without knowing who is providing the product and for what reason/program it’s being provided by and what the relationship/role of the reviewer is to them, I can’t help but be skeptical and wonder if their glowing reviews are actually provided so as to obtain or “earn” more free products. Also, like another reviewer mentioned, I really hate that they removed the Q&A feature on each product’s description. That was often very helpful when the descriptions were too short and uninformative.
    more
  • Mar 11, 2021

    By Kim Newton
    If you're in it for samples its the site/app to be. It also tracks what I like, and did so very quickly as I've only been using the app for a couple months now. I'm not vegan but I never buy anything tested on animals and try to keep away from most acids or alcohol based products. I do wish there was an easier way to see if brands are cruelty free without having to go all the way to the drop down description of the item, maybe a filter option like vegan and others have?
    more
  • Okay, but not great Nov 11, 2019

    By k.hare
    App works decently well while in use. But it drives me nuts that if I switch apps even briefly, when I return to Sephora, my search/displayed item has been cleared and I’m back on the home page every time. That totally stinks for multitasking, which is all I’m ever doing on my phone. Also, I totally agree with another review which suggests better options for viewing the names of different product colors without having to click through each one. Similar issue in the review photos section: you are given the option to filter user photos based on the product color, but often only the color descriptions (I.e. “warm dusty rose”) are displayed here, not the actual color name. If the colors do not have descriptions, then no text is included and you’re forced to guess which color is which. There could be a lot more organization surrounding product colors in general; often I’m looking for something in a specific color family, so improved search/display features on that front would be helpful. Other than that, I haven’t had too many issues with crashes/glitches or functionality.
    more
  • More useful than I thought Jun 5, 2020

    By DEcember12$$
    I shop Sephora frequently so the app made since. I do not like the search feature because you have to be sure of the spelling of the product to get the search results you want. Other sites will at least take a guess at what you are trying to look for. I do like it’s suggested product listings for me. I looked up collagen and found out through suggested products they sell all types of vitamins and supplements. These were Items I needed but did not think to find on their app. I love the account pull up where I can see history of purchases with pictures of products I bought. This makes it easy for me to go back and do a product review, a re-purchase, or price comparison. There is a like feature that saves items that you do not want to purchase now but would like to purchase at a later date. Returns are super easy thru the app but the customer reviews help me decide if I should or shouldn’t purchase something which prevents returns by proper research. The reviews are complete with each persons skin tone and skin description to find a relatable reviewer.
    more
  • Cannot access “loves” list on app Dec 25, 2020

    By KatDenise80
    I love Sephora. I mean, I am Rouge! So, I have shopped quite a bit. But I find the app frustrating because I looked and looked for the list of all of the items I have “loved” so that I could go back and buy them. Now, if you search “lists” on the app, it takes you back to the area of the app where your orders,buy it again, account, flash, reservations, Samples & Rewards,Beauty Advisor Recommendations, & Color IQ & Beauty Traits menus are listed. This same area can be found, when logged in, by clicking on your name at the bottom of any screen. But, when I’m in the mobile version of Sephora using Safari, I’m given the choice to see the Loves menu where my saved products are. However this menu is entirely missing from the Sephora app and I find this quite frustrating. It’s so much more convenient to be in the app but I constantly have to bounce back and forth just to access my saved loved items. Please correct this in the app! You are deterring sales! (And this is coming from someone who works in eCommerce/product Content for fast fashion. Retailer)
    more
  • Great but the colors aren’t the same on screen as the are in person Nov 24, 2019

    By Rin1994
    I love the app because it’s easy to find whatever you’re looking for. However I’ve noticed that the colors on screen vary wildly from what they look like in person. Many reds appear more purple or orange in person, and often it’s difficult to tell if the makeup is suitable for winter, summer, autumn, or spring skin tones. I’ve learned that it’s best to use the app to search for potential colors you might want to try and then go to a store to actually try it on. If I could suggest to the app creators: it would be helpful if the colors were more accurately displayed to save people the headache of thinking a lip color is deep red but having it turn out to be more of a plum. It would also help if part of the description included a list of the skin tones certain colors would best suit (not just warm vs cool either, I’m talking the full four seasons), because having one model with a chalk white arm, one with a deep tan arm, and one with a super dark chocolate arm doesn’t cover any of the medium skin tones that most people fall into.
    more
  • Makes shopping sephora addictive May 18, 2018

    By veggrrrl
    I like most things about the app. It is easy to navigate and shop from. The thing that is frustrating me so much is samples subbed for things I have no interest in, samples just not being included, beauty offers not being shipped. Every time they do this it makes me shop other places more. The number of times they are messing up orders latley is hilarious. And the virtual artist doesn't work well to use it live on you. Putting colors up on their models works, but mostly everything looks nonexistent or the wrong color in the live one. I also wish that you could write notes to yourself in the app. I get so many samples and use some things so sparingly that it would make organization and picking products so much easier for me. Like alot of other people I usually have so much going on. But if I could put all those thoughts down by products like in my my loves or just somewhere else in on the app it would really make me love it.
    more
  • Nothing but problems with this app!! Jun 15, 2020

    By ashhhhhhhx3
    First off let me start off by saying I absolutely love Sephora and it’s my favorite makeup store! The original app layout was easy to navigate and get the hang of it. I never had a single problem with it and I loved shopping with the app! Which is why after only a few months on the app I became a consecutive yearly rouge beauty insider. For those of you not familiar with their lingo a rouge beauty insider is when you spend at least $1,000 dollars within a year you get top offers, discounts and receive free shipping on all your orders. I also became heavily reliant on their try it on live feature to try on products. However the new updated layout of the app is confusing and pretty frustrating/difficult to navigate/get used to. It has been at least a year or 2 already since it’s been updated and I still cannot get used to it. The try it on live feature hasn’t worked in over a year already which is extremely frustrating and disappointing. When you’re scrolling through shopping clicking on one item which leads you to the next on the app once you click on your cart you completely lose your shopping/search progress. You can’t get back to it unless you remembered the name of the company/product of the item you were last viewing. Which is why this year I’ve only spent $273 dollars.
    more
  • Glitches Aug 31, 2019

    By Princess I don't know
    So last week I went to add some things to my shopping cart so I wouldn’t forget to purchase them this week and I went to select the apple pay method just to make sure my shipping address was up to date and then I was going to click out of the payment when I made sure but the app glitched so when I clicked out my fingerprint matched and the payment went through earlier then I had anticipated, which wasn’t a problem I had the money but I still wanted to wait another week to make sure I had more money in my account after I made the purchase. Also my package was supposed to come by Friday at the end of the day (which was already five days after I made the purchase) but now when I went to track my shipment it says it won’t be here until Tuesday which is another four days after I had already waited the initial five days. In other words I’m not happy with my first purchase off the app I would rather do it in stores from now on.
    more
  • Same problems and new one's! Nov 13, 2019

    By Angrymonkeymermaid
    I hate the new all white layout! It hurts my eyes!! The Dark Mode feature rolled out for people to use so eye strain doesn't get worse and sephora thought that doing the opposite would help for this app! Sephora needs to rethink there color layout better because since it is morw of an eye strain, it gets used less now. Plus, the should have fixed the app instead of just thinking color layout which is least important. They have been having the same issue for over 3 years now!! The share icon on the app makes the app freeze. There has been sooo many updates you would think this bug would get fixed, yet it is still there. Therefore, sephora is not paying attention to these reviews or else this bug would not be there. Can you please fix the share button so it stops freezing the darn app!! Fix your app instead of giving people eyestrain!! Since the share icon has not been fixed for so long i had to give a low rating for lack of detail by Sephora app developers. And yes I have updated software for both phone & app all these years, still same issue and a new one- rethink your all white layout!
    more
  • Not impressed...just use their website Jan 1, 2020

    By Dugbuynjmede
    First, I was not impressed with the look of this app. It looks like it was made for cell phones because it was not a full screen so it made it hard to see using my iPad. Not a big deal but still. I know you make a killing Sephora why not update your app? Secondly, I had issues using a Happy her gift card I received for Christmas. No matter what I did it would not take it or even my debit card. I had to enter the gc as credit(per gc instructions)but kept saying it was an invalid cc and did it with my debit card too. Kept saying it’s invalid. I tried it on my computer using Microsoft edge and it worked. Sephora’s website says to use google chrome or Microsoft edge to order when I tried Internet explorer. Plus this app doesn’t give you the option to delete your cc info, you have to go to the website to delete. And it also doesn’t give you the option to enter a gift card. Only credit card info can be entered. You have to go to the website to enter a Sephora gc. What? Why?...The website took the gc and my debit card with no issue. Looks like you all need to clean this app up. I deleted it.
    more
  • Mar 13, 2021

    By Marge
    I have just LOST almost 100 dollars to sephora, because I wasnt informed about my address being wrong. They just decided to return the order to them and give me credits, I thought there was a problem with the carrier as this is common during pandemic. So I placed the order again, and I placed TWO orders, I spent over 150 dollars in both. So when I noticed the order was stuck in the carrier facility I contacted the chat of SEPHORA. Agent acknowledged mistake & reshipped to wrong address!
    more
  • Jan 30, 2021

    By Breanna Logan
    I used to love this app/store but I pay for a membership for free shipping and they've had it available as a promotional add for most of the year but still charge me for my membership and then NEVER EVER send my free samples which is the only reason I use Sephora instead of Ulta. It's literally not anywhere to be found and this is like the 10th time it's happened. What a rip off.
    more

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