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Sephora - Buy Makeup, Cosmetics, Hair & Skincare

Sephora - Buy Makeup, Cosmetics, Hair & Skincare

Sephora USA, Inc.

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4.9 Ratings 361K+ Reviews 1M+ Downloads
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About Sephora - Buy Makeup, Cosmetics, Hair & Skincare

Get free shipping on all orders for a limited time! Use Code FREESHIP.
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Ratings & Reviews

4.9
360.9K+ Ratings
  1. 5
    90+%
  2. 4
    7+%
  3. 3
    1+%
  4. 2
    0+%
  5. 1
    1+%
Write a Review
  • BEST SHOPPING APP EVER!!!! Nov 5, 2017

    By True3
    BEST SHOPPING APP EVER!!!! Everything I need and want is soooooo easy to order! This is is BEST online shopping experience I've ever had! Easy to mark FAVS and add and edit your cart...unlike the nightmare mazes some stores force you to crawl through when you want to get in and out. And if you have some time read, watch videos learn new techniques, styles and literally "wander and window shop!" It's that shopper friendly of a site! I can research and review innovative....or just plain fun....new products!! And keep my makeup tower well stocked with my all time ab-fab favorites!! And I LOVE ALL OF THE SAMPLES AND PROMOS/REWARDS for shopping!!! I feel like a kid in a candy store!! We all like to feel like we are getting a little fun something extra! And plz plz plz don't forget to watch the FREE tutorial/videos from professional makeup artists linked right from the sight. They are sooo much fun and valuable information considering they are professionals!!!! There is also a concierge number you can call for advice and or help. GREAT JOB SEPHORA!!!
    more
  • Jan 3, 2021

    By T
    A nice experience. I like how I can have a wishlist and read product reviews. I like the skin and hair profiles which help me when reading reviews. Their birthday gift thing sounds generous. Even though it's expensive, I've always enjoyed my experience in store, online and in the app. My only issue is that the UX can be a bit confusing—i thought I was going to favourite a product but it navigated to my favourites. I couldn't go back to the product because the nav history was lost. Had to search.
    more
  • Dec 28, 2020

    By Jemelee Peralta
    Simple and easy to use. I haven't used it as much, but it would be nice to know when items are sold out before clicking on the product. Also, certain items you can receive an email notification if the product is back in stock, but not all products have this option which would be useful in the future.
    more
  • Convenient but glitchy Dec 1, 2019

    By Wbakjsjxk
    I’ve used this app for years to shop online and overall it works very well. I love that I can save my products in a loves list and that it saves all my past purchases from both online and in store. The live chat feature is fun, I love answering questions and interacting with other girls who have similar interests. However it’s always been a bit glitchy for me. Every time I answer a question, it kicks me back to the top of the list so I have to scroll down every single time to see other questions. It’s always done this for me which is super annoying. It also has a tendency to suddenly zoom in while in the chat. I usually can double tap the screen and it will un-zoom but after the most recent update, that stopped working. Now I have to close the chat completely and re-enter for it to display normally. I wish they would fix these bugs to make it more enjoyable. I’ve also never been able to figure out the online community tab. It has never seemed very user friendly for someone who isn’t familiar with that part of the app.
    more
  • Jan 1, 2021

    By T K
    Sephora has the best skincare and makeup products and the app makes it easy for me to spend spend spend! I like that I can reserve products then pick them up. Whenever they are out of something, it's back in stock super quickly. The app is really intuitive and looks just like the website.
    more
  • Dec 27, 2020

    By Amanda Snedden
    Unsatisfied - lots of items are out of stock and have to be picked up in store. Uninstalling app and no longer shopping at Sephora. Seems that they just invest on making it look good to grab your attention but then they do not follow through with in stock online purchases. I used to love Sephora, but it's went far downhill.
    more
  • Dec 29, 2020

    By Deena Sheikh
    Poor experience, keeps asking me to sign in again and again. Contacted the customer service team. They advised me to reset password after which it continued to happen. Unable to get the gift redeemed. Policies not customer friendly. Not going to shop here again and uninstalling the app.
    more
  • Not impressed...just use their website Jan 1, 2020

    By Dugbuynjmede
    First, I was not impressed with the look of this app. It looks like it was made for cell phones because it was not a full screen so it made it hard to see using my iPad. Not a big deal but still. I know you make a killing Sephora why not update your app? Secondly, I had issues using a Happy her gift card I received for Christmas. No matter what I did it would not take it or even my debit card. I had to enter the gc as credit(per gc instructions)but kept saying it was an invalid cc and did it with my debit card too. Kept saying it’s invalid. I tried it on my computer using Microsoft edge and it worked. Sephora’s website says to use google chrome or Microsoft edge to order when I tried Internet explorer. Plus this app doesn’t give you the option to delete your cc info, you have to go to the website to delete. And it also doesn’t give you the option to enter a gift card. Only credit card info can be entered. You have to go to the website to enter a Sephora gc. What? Why?...The website took the gc and my debit card with no issue. Looks like you all need to clean this app up. I deleted it.
    more
  • Same problems and new one's! Nov 13, 2019

    By Angrymonkeymermaid
    I hate the new all white layout! It hurts my eyes!! The Dark Mode feature rolled out for people to use so eye strain doesn't get worse and sephora thought that doing the opposite would help for this app! Sephora needs to rethink there color layout better because since it is morw of an eye strain, it gets used less now. Plus, the should have fixed the app instead of just thinking color layout which is least important. They have been having the same issue for over 3 years now!! The share icon on the app makes the app freeze. There has been sooo many updates you would think this bug would get fixed, yet it is still there. Therefore, sephora is not paying attention to these reviews or else this bug would not be there. Can you please fix the share button so it stops freezing the darn app!! Fix your app instead of giving people eyestrain!! Since the share icon has not been fixed for so long i had to give a low rating for lack of detail by Sephora app developers. And yes I have updated software for both phone & app all these years, still same issue and a new one- rethink your all white layout!
    more
  • Jan 1, 2021

    By Lindsay Gaston
    I don't like that I can't combine my points with the 20% off discount. I also don't like that paypal isn't available through the app. Had I had these options, especially combining rewards points with discount I would've purchase more
    more
  1. Shop all your beauty needs - makeup, skin care, hair, and nails! Sephora's shopping app is a Sephora store in your pocket
  2. Instantly try on lip, cheek, and eye makeup with the Virtual Artist feature, or book a custom makeover at your local Sephora Beauty Studio
  3. Get exclusive app access to all your favorite leading brands: Nars, FENTY BEAUTY by Rihanna, Kat Von D, Kiehl’s, La Mer, Drunk Elephant & more

Reviewed by Kaylin on July 17, 2018

  • BEST SHOPPING APP EVER!!!! Nov 5, 2017

    By True3
    BEST SHOPPING APP EVER!!!! Everything I need and want is soooooo easy to order! This is is BEST online shopping experience I've ever had! Easy to mark FAVS and add and edit your cart...unlike the nightmare mazes some stores force you to crawl through when you want to get in and out. And if you have some time read, watch videos learn new techniques, styles and literally "wander and window shop!" It's that shopper friendly of a site! I can research and review innovative....or just plain fun....new products!! And keep my makeup tower well stocked with my all time ab-fab favorites!! And I LOVE ALL OF THE SAMPLES AND PROMOS/REWARDS for shopping!!! I feel like a kid in a candy store!! We all like to feel like we are getting a little fun something extra! And plz plz plz don't forget to watch the FREE tutorial/videos from professional makeup artists linked right from the sight. They are sooo much fun and valuable information considering they are professionals!!!! There is also a concierge number you can call for advice and or help. GREAT JOB SEPHORA!!!
    more
  • Jan 3, 2021

    By T
    A nice experience. I like how I can have a wishlist and read product reviews. I like the skin and hair profiles which help me when reading reviews. Their birthday gift thing sounds generous. Even though it's expensive, I've always enjoyed my experience in store, online and in the app. My only issue is that the UX can be a bit confusing—i thought I was going to favourite a product but it navigated to my favourites. I couldn't go back to the product because the nav history was lost. Had to search.
    more
  • Jan 1, 2021

    By T K
    Sephora has the best skincare and makeup products and the app makes it easy for me to spend spend spend! I like that I can reserve products then pick them up. Whenever they are out of something, it's back in stock super quickly. The app is really intuitive and looks just like the website.
    more
  • Dec 23, 2020

    By Ashly Miramontes
    Member for about a year Rouge status, I love how every order you can chose 2 free samples plus a free reward with purchase. The rewards are pretty decent too. I love it. Not sure how other in store Sephora places are but my local store doesn't offer free items with any purchase. I stopped buying in store and only online for that reason. Other then that I love everything about Sephora especially there sales. Woe sometimes items are 3 bucks that would originally be 20 bucks. Pretty cool.
    more
  • Great app but needs minor tweaks Feb 24, 2018

    By AppReviewer987123
    Great app, but with a few tweaks could be even better. On the off-chance developers actually read these reviews, my suggestions are as follows: (1) when choosing samples, you have the ability to view the full size product to read all its attendant information, but in order to navigate back to your basket, you have to manually close out of the product you are viewing and click on your basket again—quick fix would be to create back arrows that automatically navigate back to the basket; (2) the full size product view is not available when looking at the trial sample promos so you have to close out of your basket and search for the product, then go back into your basket manually—adding the same navigation options described above to view the full product and navigate back to your basket from that view would make the app perfect.
    more
  • Dec 28, 2020

    By Jemelee Peralta
    Simple and easy to use. I haven't used it as much, but it would be nice to know when items are sold out before clicking on the product. Also, certain items you can receive an email notification if the product is back in stock, but not all products have this option which would be useful in the future.
    more
  • Convenient but glitchy Dec 1, 2019

    By Wbakjsjxk
    I’ve used this app for years to shop online and overall it works very well. I love that I can save my products in a loves list and that it saves all my past purchases from both online and in store. The live chat feature is fun, I love answering questions and interacting with other girls who have similar interests. However it’s always been a bit glitchy for me. Every time I answer a question, it kicks me back to the top of the list so I have to scroll down every single time to see other questions. It’s always done this for me which is super annoying. It also has a tendency to suddenly zoom in while in the chat. I usually can double tap the screen and it will un-zoom but after the most recent update, that stopped working. Now I have to close the chat completely and re-enter for it to display normally. I wish they would fix these bugs to make it more enjoyable. I’ve also never been able to figure out the online community tab. It has never seemed very user friendly for someone who isn’t familiar with that part of the app.
    more
  • Great app with minor complaints Aug 27, 2019

    By Ljatty
    Love the app. One of the best shopping apps generally. Two complaints, which is the 4 stars, is when looking for foundation or lip colors etc. you have to click the colored square without an option of seeing also or in lieu of the name of the color. For example, if you’re looking for a specific colored lipstick, you click through the squares of color to find the name. Searching the name of a specific color doesn’t always work. The second is sometimes the “try on” live, the color looks totally insane And not at all what it really looks like in person (because it looks truly. Crazy). Or, on the other hand, if you use a model,it’s very difficult to even see the product preview. For example, highlighter, eyeshadow or liner, and blush are really difficult to see. the existence of swatches and the try on option is great, I just wish it was tweaked a little. That definitely sets it apart from the Ulta app, which 9/10 doesn’t have any swatches in their product description. But the do let you filter by name. That’s it. Otherwise. Great app. Love Sephora!
    more
  • Easy to use, not as easy to trust Mar 4, 2019

    By IBDaniG
    The app is very user friendly and comprehensive. It’s full of lots of special features but I mainly use it to shop and read product reviews. Unfortunately these days new products may have plenty of reviews—more than you’d expect at that point—but they’re all or almost all from people that have been given the product for free in exchange for feedback. For one thing, I see a lot of the exact same words/phrasing on many different products making the opinions feel like canned responses. Also, without knowing who is providing the product and for what reason/program it’s being provided by and what the relationship/role of the reviewer is to them, I can’t help but be skeptical and wonder if their glowing reviews are actually provided so as to obtain or “earn” more free products. Also, like another reviewer mentioned, I really hate that they removed the Q&A feature on each product’s description. That was often very helpful when the descriptions were too short and uninformative.
    more
  • Jan 15, 2021

    By Elaine William
    The only thing I dislike about the app is that when I try to earn airmiles by shopping through the airmilesshop website, the app overrides the web browser and I end up losing out on my airmiles. I use the app to browse and save my favourites and add items to my cart, but I wish it didn't default to the app when I try to launch the website.
    more
  • Okay, but not great Nov 11, 2019

    By k.hare
    App works decently well while in use. But it drives me nuts that if I switch apps even briefly, when I return to Sephora, my search/displayed item has been cleared and I’m back on the home page every time. That totally stinks for multitasking, which is all I’m ever doing on my phone. Also, I totally agree with another review which suggests better options for viewing the names of different product colors without having to click through each one. Similar issue in the review photos section: you are given the option to filter user photos based on the product color, but often only the color descriptions (I.e. “warm dusty rose”) are displayed here, not the actual color name. If the colors do not have descriptions, then no text is included and you’re forced to guess which color is which. There could be a lot more organization surrounding product colors in general; often I’m looking for something in a specific color family, so improved search/display features on that front would be helpful. Other than that, I haven’t had too many issues with crashes/glitches or functionality.
    more
  • Jan 14, 2021

    By Zoé Villeneuve
    I don't dislike the app, but the price often appear in usa dollars, and when you click on the product you see the higher canadian price which I find misleading. Also when you click on a product to get more details and you go back, it brings you back to the start of the page, as opposed to where you were in the scrolling down menu. Not the end of the world but annoying.
    more
  • More useful than I thought Jun 5, 2020

    By DEcember12$$
    I shop Sephora frequently so the app made since. I do not like the search feature because you have to be sure of the spelling of the product to get the search results you want. Other sites will at least take a guess at what you are trying to look for. I do like it’s suggested product listings for me. I looked up collagen and found out through suggested products they sell all types of vitamins and supplements. These were Items I needed but did not think to find on their app. I love the account pull up where I can see history of purchases with pictures of products I bought. This makes it easy for me to go back and do a product review, a re-purchase, or price comparison. There is a like feature that saves items that you do not want to purchase now but would like to purchase at a later date. Returns are super easy thru the app but the customer reviews help me decide if I should or shouldn’t purchase something which prevents returns by proper research. The reviews are complete with each persons skin tone and skin description to find a relatable reviewer.
    more
  • Cannot access “loves” list on app Dec 25, 2020

    By KatDenise80
    I love Sephora. I mean, I am Rouge! So, I have shopped quite a bit. But I find the app frustrating because I looked and looked for the list of all of the items I have “loved” so that I could go back and buy them. Now, if you search “lists” on the app, it takes you back to the area of the app where your orders,buy it again, account, flash, reservations, Samples & Rewards,Beauty Advisor Recommendations, & Color IQ & Beauty Traits menus are listed. This same area can be found, when logged in, by clicking on your name at the bottom of any screen. But, when I’m in the mobile version of Sephora using Safari, I’m given the choice to see the Loves menu where my saved products are. However this menu is entirely missing from the Sephora app and I find this quite frustrating. It’s so much more convenient to be in the app but I constantly have to bounce back and forth just to access my saved loved items. Please correct this in the app! You are deterring sales! (And this is coming from someone who works in eCommerce/product Content for fast fashion. Retailer)
    more
  • Great but the colors aren’t the same on screen as the are in person Nov 24, 2019

    By Rin1994
    I love the app because it’s easy to find whatever you’re looking for. However I’ve noticed that the colors on screen vary wildly from what they look like in person. Many reds appear more purple or orange in person, and often it’s difficult to tell if the makeup is suitable for winter, summer, autumn, or spring skin tones. I’ve learned that it’s best to use the app to search for potential colors you might want to try and then go to a store to actually try it on. If I could suggest to the app creators: it would be helpful if the colors were more accurately displayed to save people the headache of thinking a lip color is deep red but having it turn out to be more of a plum. It would also help if part of the description included a list of the skin tones certain colors would best suit (not just warm vs cool either, I’m talking the full four seasons), because having one model with a chalk white arm, one with a deep tan arm, and one with a super dark chocolate arm doesn’t cover any of the medium skin tones that most people fall into.
    more
  • Frustrating Jun 5, 2018

    By PinkPandaPop
    This app is incredibly frustrating to use. First off, while scrolling through reviews you end up accidentally marking reviews helpful or not helpful...how is that helpful?! Who knows what is legit and what is accidental? I mark reviews accidentally every single time! Secondly, there are glitches when it comes to browsing the products and categories. If you click on a product and then go back, it goes back to the beginning, even if you’re pages in, which is annoying and you have to scroll back down to where you were. The UI is just very difficult to navigate in this app. The website isn’t much better. It’s also impossible to view the item number of your Play box (the monthly sub)on the app, you have to go through a million screens on the desktop site to find it. The tracking updates are slow via the app as well. It’s just very muddled how all the bells and whistles work. They should hire my husband’s UI company to fix this mess lol.
    more
  • Glitches Aug 31, 2019

    By Princess I don't know
    So last week I went to add some things to my shopping cart so I wouldn’t forget to purchase them this week and I went to select the apple pay method just to make sure my shipping address was up to date and then I was going to click out of the payment when I made sure but the app glitched so when I clicked out my fingerprint matched and the payment went through earlier then I had anticipated, which wasn’t a problem I had the money but I still wanted to wait another week to make sure I had more money in my account after I made the purchase. Also my package was supposed to come by Friday at the end of the day (which was already five days after I made the purchase) but now when I went to track my shipment it says it won’t be here until Tuesday which is another four days after I had already waited the initial five days. In other words I’m not happy with my first purchase off the app I would rather do it in stores from now on.
    more
  • This App Update made my life so much harder Oct 13, 2019

    By sarihahah
    I’ve used my Sephora app since 2014 and honestly it’s been NORMALLY an easy to use app with clear cut options and working links to where I need to go. I don’t know when my app updated since I have everything update automatically but wow.... I can’t even click on my profile and see my beauty insider information anymore. The profile page is utterly useless I’ve tried to figure out how much I’ve had on a gift card before through the app before I go in store and NORMALLY it’s an easy process now it won’t even open the screen in the app at all.... what is the point of updating the app and adding more complicated tools IF THEY DONT EVEN FREAKING WORK PROPERLYim thoroughly annoyed and disappointed. Guess I’ll just buy my high end makeup at Macy’s since at least if I need to see how much I have on a gift card it isn’t like trying to ace a trigonometry math test when I’ve only ever studied algebra 1....
    more
  • Wish I Could Rate This Higher... Apr 9, 2018

    By Pandanator 🐼🐼🐼
    I love Sephora and the app is great in theory. I created my account and began to create a virtual look (just for fun)... My screen went black and it kicked me out and returned me to my home screen. I reentered the app and discovered that the app had automatically logged out of my account. I tried to log back in but it said I didn’t have an account. I tried to create a new account but it said that my email was already in use although I wasn’t able to use the account it was being used for. I deleted the app and redownloaded it thinking that would solve the problem. I tried to try on an eyeshadow I really liked only for the app to crash, causing me to lose my progress again. I went back onto the app to find it had logged me out again! I want to be happy with this app but I just can’t when it continues to crash!
    more
  • Shipping is TERRIBLE Dec 18, 2019

    By aeclem
    The app itself works well. I am Extremely disappointed with the shipping. I needed my order by Friday and ordered specifically because they said they could get it to me by Thursday, otherwise I would have just gone into the store. The delivery was delayed to Friday, then to Saturday, then Monday. They delivered and the shipment company emailed me 40 minutes after delivery to tell me and by that time it had been snagged. Emailed customer service about the later than tolerate and received an email from a computer generator. The only saving grace is when my package was stolen I got to actually talk with a customer service rep and they made it right so I will still eventually be getting my products. I’m hopeful they change shipping companies. Until then, I’ll be staying in store for all my purchasing needs.
    more
  • Dec 27, 2020

    By Amanda Snedden
    Unsatisfied - lots of items are out of stock and have to be picked up in store. Uninstalling app and no longer shopping at Sephora. Seems that they just invest on making it look good to grab your attention but then they do not follow through with in stock online purchases. I used to love Sephora, but it's went far downhill.
    more
  • Dec 29, 2020

    By Deena Sheikh
    Poor experience, keeps asking me to sign in again and again. Contacted the customer service team. They advised me to reset password after which it continued to happen. Unable to get the gift redeemed. Policies not customer friendly. Not going to shop here again and uninstalling the app.
    more
  • Not impressed...just use their website Jan 1, 2020

    By Dugbuynjmede
    First, I was not impressed with the look of this app. It looks like it was made for cell phones because it was not a full screen so it made it hard to see using my iPad. Not a big deal but still. I know you make a killing Sephora why not update your app? Secondly, I had issues using a Happy her gift card I received for Christmas. No matter what I did it would not take it or even my debit card. I had to enter the gc as credit(per gc instructions)but kept saying it was an invalid cc and did it with my debit card too. Kept saying it’s invalid. I tried it on my computer using Microsoft edge and it worked. Sephora’s website says to use google chrome or Microsoft edge to order when I tried Internet explorer. Plus this app doesn’t give you the option to delete your cc info, you have to go to the website to delete. And it also doesn’t give you the option to enter a gift card. Only credit card info can be entered. You have to go to the website to enter a Sephora gc. What? Why?...The website took the gc and my debit card with no issue. Looks like you all need to clean this app up. I deleted it.
    more
  • Same problems and new one's! Nov 13, 2019

    By Angrymonkeymermaid
    I hate the new all white layout! It hurts my eyes!! The Dark Mode feature rolled out for people to use so eye strain doesn't get worse and sephora thought that doing the opposite would help for this app! Sephora needs to rethink there color layout better because since it is morw of an eye strain, it gets used less now. Plus, the should have fixed the app instead of just thinking color layout which is least important. They have been having the same issue for over 3 years now!! The share icon on the app makes the app freeze. There has been sooo many updates you would think this bug would get fixed, yet it is still there. Therefore, sephora is not paying attention to these reviews or else this bug would not be there. Can you please fix the share button so it stops freezing the darn app!! Fix your app instead of giving people eyestrain!! Since the share icon has not been fixed for so long i had to give a low rating for lack of detail by Sephora app developers. And yes I have updated software for both phone & app all these years, still same issue and a new one- rethink your all white layout!
    more
  • Jan 1, 2021

    By Lindsay Gaston
    I don't like that I can't combine my points with the 20% off discount. I also don't like that paypal isn't available through the app. Had I had these options, especially combining rewards points with discount I would've purchase more
    more

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