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Securus

Securus

Securus

It is a worker management app

4.6 Ratings 18K+ Reviews 1K+ Downloads
It is a worker management app
see more about Securus

Ratings & Reviews

4.6
18.2K+ Ratings
  1. 5
  2. 4
  3. 3
  4. 2
  5. 1
  • Please continue to update the app for better service. Apr 23, 2020

    By katheine alexandria
    When I first downloaded this app it was working really great. The audio sound could be better but it does the job. Yesterday when signing on for my visit the app wouldn’t load. It kept crashing. I deleted the app and downloaded it again multiple times and still nothing. I turned off my phone and turned it back and still nothing. I called the help line to get my money credited for my scheduled call and they did which I appreciate. They also said they had received a few reports of people having issues with the app. What is the update? Is there something missing from the app? I do really Rely on the app for communication and if it’s a bug fix please try and correct it. I am not even able to log on my regular browser when I open it. I also had a friend in another state try and sign on and she was getting the same “network error “ connection message. I have never used WiFi for this at it is not needed because the app allows you to be remote but I did try to log on with WiFi and it still doesn’t work. Please try and correct this issue. Thank you.
    more
  • Appreciate Apr 26, 2020

    By Mom In Bristol TN
    I just want to tell Securus how much their services mean to me! I am so thankful for Securus video visitation and their e-messaging! I love all of their products but those 2 are my favorite! With the Covid 19 Virus they have made it possible to still be able to see our loved ones that are incarcerated. Without them I would not be able to see or communicate with my daughter!! They made it to where I don’t even have to leave my house or my couch! In fact the only issue I have ever had with Securus is they triple charged me for one visit almost a month ago and I am still waiting on credit or refund! I am sure I will get it eventually! Thanks again Securus for all of the products you offer and making it possible to still see my daughter even in the middle of this Epidemic! Forever Grateful!, Mom in Bristol TN
    more
  • Issues with the app Oct 16, 2019

    By Lynell26
    When I first download the app it was working fine. I was able to check my account to see how much money I have left to receive calls. I was able to sign in with no problem. But now when I’m trying to sign in it kept saying wrong password or user is invalid when I know my password is correct. When I go to forgot password it tell me to do the security questions like fist pet name etc. I know I answer them correctly cause I picked the questions myself and it tells me that one or more answers is incorrect. I even tried to create a new account and it tells me to call customer service. I also deleted the app and installed a couple of times and still no help. I feel that this app need to be updated. I downloaded the app so I don’t have to keep calling Securus everytime I have to put money on the phone to receive calls from my husband. The app is suppose to make it fast and easy and I see I’m not the only one who’s going through the same thing.
    more
  • Happy to have communication. Apr 15, 2020

    By PickyTendor
    I will day I am over all happy with Securus.. now. But to get to this point was very defeating and difficult to put it politely. I can appreciate the fact that with everything going on right now this is available but, I was at the point of giving up truly. Securus customer service blames the facility, then the facility blames Securus... I literally called in 7 times and still got no answers. Thank goodness the inmate I was trying to communicate with got me a specific lady's phone number to call, that had never been provided to me, and she was amazing and handled the issue in 10 minutes while we were talking on the phone.
    more
  • EDITED:::Upgrade from Website Apr 12, 2019

    By Djdannybhhhhh
    The app doesn’t work any more. Let’s me pick a date and time but when I click to confirm it says Invalid Time Slot. Doesn’t matter what date or time I try to schedule. I’m hopeful the developer will see this and tell me what I’m doing wrong! ORIGINAL REVIEW: I only use the app to schedule on-site visits. Though initially frustrated that I couldn’t schedule online any longer, I got the app, applied, and then waited for approval from my local jail. Once I got approved, I found the interface with this easier than the website. And I can do it on the go. As an added perk, I’m not sure why, but with the app I can now schedule visits the next day, whereas I had to schedule a few days or even a week out with the website. So works great for me. Hoping it does for others as well.
    more
  • Mar 25, 2020

    By Deborah Holloway
    i cant open a account omline
    more
  • Great but now Trashed Jul 21, 2020

    By MysticalGLee
    Firstly am glad that this app was created to stay in contact with loved ones but this past month or so its been a nightmare..Whether I use the App or the main site. At first it was great didn’t have no issues with my calls my visits but then the issue started and it came directly from Securus Technology monitor service provided by Securus Technology hasn’t not been taking this seriously like your IT department needs better workers that can actually fix an issue on hand instead of making it worst just like with this App you place an update to fix bugs etc but it hasn’t at all and I use my hard earn money that your company is so quick to take from my account and yet can’t fix all the issues on hand I had lost so many video visits phone calls etc because of you not me everything in my end is working perfectly great..This isn’t a cheap cost so I don’t understand why you can’t get it together and please don’t give a poor excuse because as a business company if you can’t handle such problems then you shouldn’t be in this field of work. Yes I do understand that at times things happen but at the same time it’s ridiculous of how much and how many times the same things are happening constantly that just mean you don’t care bout nothing but money and sadly that the wrong way to go bout it business wise if this continues I will be placing a review in the BBB knows as the Better Business Bureau website.
    more
  • Country cowgirl Feb 11, 2019

    By jetpack3
    When I first installed it on my iPhone , it worked pretty good. Then it started always asking for my password which would be wrong almost every time & the answers to my questions changed. Called them the other day and they were supposed to reset my password. And how come u have to give them so much personal information. . I have been waiting weeks to hear something back as far as having s home video visitation, before I install this crazy app on my phone. And now when I open it up from home screen it says update now or update later no matter which one u pick it just goes to the sign in page and before you can do anything, it jumps back to the home screen. Or s quick flash & tell u to open in store but it don’t . Will ask all the same questions. But won’t do nothing. In the fine print it’s says by installing or is signing in to this app u agree for them to share ur information with third party marketing group. No way not me. I also set up. A commissary account , an inmate debit account, and a phone account, and it’s been a month and a week now and he hasn’t been able to get through to me. It’s too much to have to do and remember. Especially for what little it does and a lot it don’t do . All of everything these days is a scam or fraud. The government, the Antichrist, the devil. Be ware
    more
  • Frustrating Feb 15, 2020

    By HNii
    I’m glad that there’s an app to connect with inmates. I just wished that it worked better. The part that seems to work best is the phones. The emessages are also okay, but if you type in it for too long in the app, the logs you out and it loses the message - always select all / copy before you try and send! The most frustrating part is the video visits. It’s so fickle as to whether it will work or not. Half the time the audio does not work. It suggests that you use headphones, but usually the headphones aren’t recognized. It’s so disappointing to look forward to a video visit with an inmate and then the audio just doesn’t work. I called customer service, and they say that the inmate has to ask officers in the facility to do something about it. Do you know how low on list of priorities that is for an officer? It’s so hard to even get officers attention - they’re not trying to get kiosks fixed for video visits. Listen to the people paying for your services. Also, make it easier to get money / credit back for missed or messed up video visits. It is 2020. We should not have to print out a form to fill out to send in. I’ll make an online document for you if you wish. It has to be made easier. Please make your video visit service better. It truly is a letdown. Thank you.
    more
  • Visit did not go through Nov 20, 2019

    By mrseliasx5
    I signed up for a visit today It was confirmed and everything I waited for 30 minutes and nothing happened. I had my children ready to see their dad on the video visitation and everything I was pretty bummed out that it didn’t work. I think if there was a problem on the other side or with the facility they should send you an email explaining what happened so you’re not wasting your time sitting there for nothing. I’m trying another video visitation tomorrow in hopes that it works. I hope you guys get this problem fixed and I don’t think it should OK your visit if there’s a problem on the other end and there’s a chance that your loved one doesn’t show up. Communication is everything especially when we’re paying for these calls. There’s a problem I think we should be notified and our money refunded. Did call customer service and they were very kind to refund my money. Won’t lie it was a bit emotional waiting all day for that car and it didn’t happen.
    more

No reviews available

  • Please continue to update the app for better service. Apr 23, 2020

    By katheine alexandria
    When I first downloaded this app it was working really great. The audio sound could be better but it does the job. Yesterday when signing on for my visit the app wouldn’t load. It kept crashing. I deleted the app and downloaded it again multiple times and still nothing. I turned off my phone and turned it back and still nothing. I called the help line to get my money credited for my scheduled call and they did which I appreciate. They also said they had received a few reports of people having issues with the app. What is the update? Is there something missing from the app? I do really Rely on the app for communication and if it’s a bug fix please try and correct it. I am not even able to log on my regular browser when I open it. I also had a friend in another state try and sign on and she was getting the same “network error “ connection message. I have never used WiFi for this at it is not needed because the app allows you to be remote but I did try to log on with WiFi and it still doesn’t work. Please try and correct this issue. Thank you.
    more
  • Appreciate Apr 26, 2020

    By Mom In Bristol TN
    I just want to tell Securus how much their services mean to me! I am so thankful for Securus video visitation and their e-messaging! I love all of their products but those 2 are my favorite! With the Covid 19 Virus they have made it possible to still be able to see our loved ones that are incarcerated. Without them I would not be able to see or communicate with my daughter!! They made it to where I don’t even have to leave my house or my couch! In fact the only issue I have ever had with Securus is they triple charged me for one visit almost a month ago and I am still waiting on credit or refund! I am sure I will get it eventually! Thanks again Securus for all of the products you offer and making it possible to still see my daughter even in the middle of this Epidemic! Forever Grateful!, Mom in Bristol TN
    more
  • Happy to have communication. Apr 15, 2020

    By PickyTendor
    I will day I am over all happy with Securus.. now. But to get to this point was very defeating and difficult to put it politely. I can appreciate the fact that with everything going on right now this is available but, I was at the point of giving up truly. Securus customer service blames the facility, then the facility blames Securus... I literally called in 7 times and still got no answers. Thank goodness the inmate I was trying to communicate with got me a specific lady's phone number to call, that had never been provided to me, and she was amazing and handled the issue in 10 minutes while we were talking on the phone.
    more
  • Video visitation. Jun 20, 2020

    By luvcrystalgazing
    Enjoy having visit thru video. It’s much better picture and more live than looking thru a window. That doesn’t really give you the feel that your in the same room. I also love where you can easily schedule and pay for visits. Usually don’t have a problem. I do think you need to put out information on instructions. How to setup a visit. It probably hard for people up in age and aren’t geeks. One problem I had was no sound with my iPad and earplugs. Couldn’t figure out how to get sound. No one at jail knew anything. Well I figured it out. My earbuds have a control volume on the cord and also can be muted. It was muted. All I had to do was click on the accessory attached to the cord on earbuds. Simple fix. You might have a help access on Securus app. I’m just not aware of it. But, I’m not a geek either. Thank you Securus for the technology to visit our love ones. I’m 71 years old and it’s hard for me and more expensive to drive 1 1/2 trip to the jail. Thanks again Namaste’
    more
  • Inmate video visits Apr 16, 2020

    By bible angel
    I do so much enjoy this time to have video visits with my son in prison but sometimes we do not get to make connections and I loose my money ! So you do need to improve that ! You owe me 5 video visits from this year 2020 , I wish you could make it right and refund me these I paid for and didn’t get a video visit ! I’ve called and tried to get credit but I never got credited ! This video visits is a great way to see your loved ones in prison ! Thank you and Jesus bless you and keep you safe and protected
    more

No reviews available

  • Issues with the app Oct 16, 2019

    By Lynell26
    When I first download the app it was working fine. I was able to check my account to see how much money I have left to receive calls. I was able to sign in with no problem. But now when I’m trying to sign in it kept saying wrong password or user is invalid when I know my password is correct. When I go to forgot password it tell me to do the security questions like fist pet name etc. I know I answer them correctly cause I picked the questions myself and it tells me that one or more answers is incorrect. I even tried to create a new account and it tells me to call customer service. I also deleted the app and installed a couple of times and still no help. I feel that this app need to be updated. I downloaded the app so I don’t have to keep calling Securus everytime I have to put money on the phone to receive calls from my husband. The app is suppose to make it fast and easy and I see I’m not the only one who’s going through the same thing.
    more
  • EDITED:::Upgrade from Website Apr 12, 2019

    By Djdannybhhhhh
    The app doesn’t work any more. Let’s me pick a date and time but when I click to confirm it says Invalid Time Slot. Doesn’t matter what date or time I try to schedule. I’m hopeful the developer will see this and tell me what I’m doing wrong! ORIGINAL REVIEW: I only use the app to schedule on-site visits. Though initially frustrated that I couldn’t schedule online any longer, I got the app, applied, and then waited for approval from my local jail. Once I got approved, I found the interface with this easier than the website. And I can do it on the go. As an added perk, I’m not sure why, but with the app I can now schedule visits the next day, whereas I had to schedule a few days or even a week out with the website. So works great for me. Hoping it does for others as well.
    more
  • Great but not anymore Nov 20, 2019

    By jsnuahs
    At first this app was amazing I can easily add money to my phone time and the video calls is amazing to keep in touch visually and super convenient until the app started crashing and it wont let me log in. It keeps saying error with my internet connection and there isn’t I have full access to my mobile data and full connection to wifi. I tried deleting the app and reinstalling and also turning off my phone and turning it back on and nothing. If they are able to fix this issue I would give it 5 stars. Its really inconvenient especially when I have a video visit coming up and I can’t log in!
    more
  • Mar 25, 2020

    By Deborah Holloway
    i cant open a account omline
    more
  • Great but now Trashed Jul 21, 2020

    By MysticalGLee
    Firstly am glad that this app was created to stay in contact with loved ones but this past month or so its been a nightmare..Whether I use the App or the main site. At first it was great didn’t have no issues with my calls my visits but then the issue started and it came directly from Securus Technology monitor service provided by Securus Technology hasn’t not been taking this seriously like your IT department needs better workers that can actually fix an issue on hand instead of making it worst just like with this App you place an update to fix bugs etc but it hasn’t at all and I use my hard earn money that your company is so quick to take from my account and yet can’t fix all the issues on hand I had lost so many video visits phone calls etc because of you not me everything in my end is working perfectly great..This isn’t a cheap cost so I don’t understand why you can’t get it together and please don’t give a poor excuse because as a business company if you can’t handle such problems then you shouldn’t be in this field of work. Yes I do understand that at times things happen but at the same time it’s ridiculous of how much and how many times the same things are happening constantly that just mean you don’t care bout nothing but money and sadly that the wrong way to go bout it business wise if this continues I will be placing a review in the BBB knows as the Better Business Bureau website.
    more
  • Country cowgirl Feb 11, 2019

    By jetpack3
    When I first installed it on my iPhone , it worked pretty good. Then it started always asking for my password which would be wrong almost every time & the answers to my questions changed. Called them the other day and they were supposed to reset my password. And how come u have to give them so much personal information. . I have been waiting weeks to hear something back as far as having s home video visitation, before I install this crazy app on my phone. And now when I open it up from home screen it says update now or update later no matter which one u pick it just goes to the sign in page and before you can do anything, it jumps back to the home screen. Or s quick flash & tell u to open in store but it don’t . Will ask all the same questions. But won’t do nothing. In the fine print it’s says by installing or is signing in to this app u agree for them to share ur information with third party marketing group. No way not me. I also set up. A commissary account , an inmate debit account, and a phone account, and it’s been a month and a week now and he hasn’t been able to get through to me. It’s too much to have to do and remember. Especially for what little it does and a lot it don’t do . All of everything these days is a scam or fraud. The government, the Antichrist, the devil. Be ware
    more
  • Frustrating Feb 15, 2020

    By HNii
    I’m glad that there’s an app to connect with inmates. I just wished that it worked better. The part that seems to work best is the phones. The emessages are also okay, but if you type in it for too long in the app, the logs you out and it loses the message - always select all / copy before you try and send! The most frustrating part is the video visits. It’s so fickle as to whether it will work or not. Half the time the audio does not work. It suggests that you use headphones, but usually the headphones aren’t recognized. It’s so disappointing to look forward to a video visit with an inmate and then the audio just doesn’t work. I called customer service, and they say that the inmate has to ask officers in the facility to do something about it. Do you know how low on list of priorities that is for an officer? It’s so hard to even get officers attention - they’re not trying to get kiosks fixed for video visits. Listen to the people paying for your services. Also, make it easier to get money / credit back for missed or messed up video visits. It is 2020. We should not have to print out a form to fill out to send in. I’ll make an online document for you if you wish. It has to be made easier. Please make your video visit service better. It truly is a letdown. Thank you.
    more
  • Needs improvement Jun 21, 2020

    By mica060285
    It works ok sometimes but the video lags with audio and it cuts out a lot also freezes quite often. The quality is pretty poor, the phone calls are over priced and also have a lot of technical problems. I’ve spent more time in hold trying to get things fixed than anything else. When I receive phone calls the automated system they use doesn’t recognize when I push 1 to accept the call which is frustrating. Maybe 1 out of every 4 phone calls comes through with minimal issues. Everytime I call to report problems the tech support people are nice but always say the same thing... they’ll put in a ticket and ask if there’s anything else I need help with and the problem never really gets resolved. It’s quite frustrating to pay for something that doesn’t work properly.
    more
  • Visit did not go through Nov 20, 2019

    By mrseliasx5
    I signed up for a visit today It was confirmed and everything I waited for 30 minutes and nothing happened. I had my children ready to see their dad on the video visitation and everything I was pretty bummed out that it didn’t work. I think if there was a problem on the other side or with the facility they should send you an email explaining what happened so you’re not wasting your time sitting there for nothing. I’m trying another video visitation tomorrow in hopes that it works. I hope you guys get this problem fixed and I don’t think it should OK your visit if there’s a problem on the other end and there’s a chance that your loved one doesn’t show up. Communication is everything especially when we’re paying for these calls. There’s a problem I think we should be notified and our money refunded. Did call customer service and they were very kind to refund my money. Won’t lie it was a bit emotional waiting all day for that car and it didn’t happen.
    more
  • Securus app Jul 6, 2020

    By Called8274
    I've had the worst time with this app every single time that I try to use it I've had many encounters with it that it totally took out so much money in my account and then I had to dispute the transaction and cancel my card, that is what you bank recommended and and I feel for me it was not easy and don't like the fine print or adding my account info to online if it's going to not be easy and take out more money than implied. If our loved ones are incapable of letting us know what is owed on there account in jail the websites account that I set up or the app should let me know what they are talking out and exactly what for. And you can't speak to anyone either which seems sketch cuz it's like they know the app doesn't work and want to make it harder so that you don't ask for refund and confusing that it overwhelms me I have a brain injury and that uneasy and too much to read overwhelms and fines me anxiety. Basic English please! Too many instructions.
    more
  • App needs to be better Apr 24, 2020

    By A mad black mother
    At first it seemed to ok but the more we used it, it seemed like neither party could hear each other. Then it’ll just log out during the visit, and you have to log back in and please don’t let it be two minutes left by the time you get logged back in the visit is over. Another thing is when it’s down or broken inside the jail the families have to miss those visits but yet are not reimbursed for the inconvenience. I think there needs to be a better upgrade version or something because there has been too many problems trying to have a video with your love one and can’t but still have to pay. Not to mention Securus will not take any of my cards talking about fraudulent activity and I have a brand new card. So I tried to get the situation resolved multiple times and was at a dead end each time. So I end up having to create a whole new account to be able to see my love one.
    more
  • Horrible app & system May 6, 2020

    By Zippypants
    I use plenty of apps and this one is the worst by far! It’s been a few months since my stepson has been in the clink, but I’m sure we’ll be needing to use your services again. There are too many options presented that we were not able to use in our location. They’ve eliminated actual in-person visits, so this is almost all we have. We can still go to the jail & have a video visit from in the lobby, but you have to physically go there to set up an appointment for at least 24!hours in advance. Luckily we live about ten minutes away. I fell bad for other family meme era who live further away, because using this app is a waste if time. Very poor. It’s a shame. Especially for the service that it’s supposed to be giving. Ends up inhumane treatment if an inmate can’t see a visitor.
    more
  • Disappointing. May 22, 2019

    By jsjohnson0115
    This app plays with your emotions and steals your money. It asks me to schedule all my appointments in Central Time (I’m in Eastern Standard Time Zone). After scheduling video visits to see my inmate, factoring in the time zone difference, it schedules the visit. Then when I go to log in for my chat, at the specified time, it won’t allow me to go into the video, telling me I have to wait longer. Then after I wait, I go to log in again and my scheduled visit is no longer there, and the website says that I missed the visit. This has happened three times in a row now and when I call customer service they have no idea what I’m talking about. DO NOT WASTE YOUR MONEY, FIND ANOTHER WAY TO CONTACT YOUR LOVED ONE. All this app will do is take your money, and give you no solutions.
    more

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