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Security Service Mobile

Security Service Mobile

Security Service Federal Credit Union

Bank anywhere with Security Service Mobile

3.3 Ratings 1K+ Reviews 100K+ Downloads

Ratings & Reviews

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  • SSFCU mobile app May 23, 2021

    By Retail 4235
    I have using this app for many years and it has always been great. However this year the app has degraded and many features I enjoyed are not functioning properly. An example, I would look for use the bill pay feature to set up my payments. Of late after I scheduled a payment, I have noticed several days later my scheduled payment is shown on the app. I have accidentally made double payments thinking I did not schedule it. When I called customer Service they say just use the online banking instead of bill pay. This is bummer for me. I hope the manufacturers fix this.
  • Jul 27, 2021

    By jose patino
    App was updated and is working properly now. Thank you for listening and correcting the issues.
  • SSFCU app Apr 11, 2021

    By SA Teleman
    I’m being generous with the 2 star rating. The old app worked great all the years I used it. This new and improved app wasn’t in-house tested very well if I have to continuously manually log myself back in the app every other day on my iPhone. Once I’m logged in, it works fine. I can only hope the app iPhone login gets fixed sooner rather than later. ***Update: I’m not sure what happened l, but lately the app has been working flawlessly. Now I’m very satisfied. New rating is 4 stars only because I should have never of had the initial login problems to begin with and I’m not 100% confident in the app yet.
  • Jul 27, 2021

    By Pat & Sharon Guerrero
    Purchased a S21ultra now the app will not work for mobile deposits. Update: After the developer updated the app, it works perfect!
  • Meh Jan 12, 2021

    By MacGuru96
    I’m always grateful for a redesign, but I don’t really understand why it had to be made a new app entirely? From what I can tell, the interface is largely unchanged, the gestures still unintuitive and the features just as lacking. I’d really appreciate being able to activate/verify Apple Pay from the app, for instance (having to call every time is quite the ordeal), as well as having the option of a dark mode. Generally, I’d take a leaf from some of the more modern, online banks’ and banking services’ excellent apps.
  • Jul 25, 2021

    By H. E.
    I keep receiving a box stating "ERROR- ck your internet connection". I have spent a considerable amnt. of time with SSFCU Tech. Support, as well as my Carrier's tech support team. No one seems to have answers. I only have data, not WI Fi. Very frustrated at this point.
  • Works great May 22, 2021

    By Agent lovely
    I have had this app for awhile and it works great. Depositing checks is simple, transferring money and I set it up for alerts for any time I use my card it sends me text. The Face ID works every time. The app is great if you need to know what is in you account to transfer money and deposits. If I need to do anything big I log into the website. I like the app a lot I haven’t had issue with it. Great app.
  • Meh Jan 14, 2021

    By chrisye70
    “I’m always grateful for a redesign, but I don’t really understand why it had to be made a new app entirely? From what I can tell, the interface is largely unchanged, the gestures still unintuitive and the features just as lacking. I’d really appreciate being able to activate/verify Apple Pay from the app for instance (having to call every time is quite the ordeal), as well as having the option of a dark mode. Generally I’d take a leaf from some of the more modern, online banks’ and banking service’ excellent apps.” -MacGuru96 ye ye
  • Jul 7, 2021

    By Henry Garay
    Updates always makes me type in password..other sites remember it. Annoying. Dont always msg me when transactions happen even tho i clearly turned it on. Worked better back than.
  • The old one was fine... Jan 14, 2021

    By daaenz
    Bill pay payment dates on the app are further out than on a PC. That’s annoying. And the pending transaction descriptions only show 5 or 6 characters after the word “PENDING”... expanding that, or making a 2nd line would be helpful, as in some cases, it’s hard to tell what merchant is pending. The old app was fine... seems silly to not just make some improvements and do an update to that one.
  • SSFCU mobile app May 23, 2021

    By Retail 4235
    I have using this app for many years and it has always been great. However this year the app has degraded and many features I enjoyed are not functioning properly. An example, I would look for use the bill pay feature to set up my payments. Of late after I scheduled a payment, I have noticed several days later my scheduled payment is shown on the app. I have accidentally made double payments thinking I did not schedule it. When I called customer Service they say just use the online banking instead of bill pay. This is bummer for me. I hope the manufacturers fix this.
  • Jul 27, 2021

    By jose patino
    App was updated and is working properly now. Thank you for listening and correcting the issues.
  • SSFCU app Apr 11, 2021

    By SA Teleman
    I’m being generous with the 2 star rating. The old app worked great all the years I used it. This new and improved app wasn’t in-house tested very well if I have to continuously manually log myself back in the app every other day on my iPhone. Once I’m logged in, it works fine. I can only hope the app iPhone login gets fixed sooner rather than later. ***Update: I’m not sure what happened l, but lately the app has been working flawlessly. Now I’m very satisfied. New rating is 4 stars only because I should have never of had the initial login problems to begin with and I’m not 100% confident in the app yet.
  • Jul 27, 2021

    By Pat & Sharon Guerrero
    Purchased a S21ultra now the app will not work for mobile deposits. Update: After the developer updated the app, it works perfect!
  • Meh Jan 12, 2021

    By MacGuru96
    I’m always grateful for a redesign, but I don’t really understand why it had to be made a new app entirely? From what I can tell, the interface is largely unchanged, the gestures still unintuitive and the features just as lacking. I’d really appreciate being able to activate/verify Apple Pay from the app, for instance (having to call every time is quite the ordeal), as well as having the option of a dark mode. Generally, I’d take a leaf from some of the more modern, online banks’ and banking services’ excellent apps.
  • Jul 25, 2021

    By H. E.
    I keep receiving a box stating "ERROR- ck your internet connection". I have spent a considerable amnt. of time with SSFCU Tech. Support, as well as my Carrier's tech support team. No one seems to have answers. I only have data, not WI Fi. Very frustrated at this point.
  • Works great May 22, 2021

    By Agent lovely
    I have had this app for awhile and it works great. Depositing checks is simple, transferring money and I set it up for alerts for any time I use my card it sends me text. The Face ID works every time. The app is great if you need to know what is in you account to transfer money and deposits. If I need to do anything big I log into the website. I like the app a lot I haven’t had issue with it. Great app.
  • Meh Jan 14, 2021

    By chrisye70
    “I’m always grateful for a redesign, but I don’t really understand why it had to be made a new app entirely? From what I can tell, the interface is largely unchanged, the gestures still unintuitive and the features just as lacking. I’d really appreciate being able to activate/verify Apple Pay from the app for instance (having to call every time is quite the ordeal), as well as having the option of a dark mode. Generally I’d take a leaf from some of the more modern, online banks’ and banking service’ excellent apps.” -MacGuru96 ye ye
  • Jul 7, 2021

    By Henry Garay
    Updates always makes me type in password..other sites remember it. Annoying. Dont always msg me when transactions happen even tho i clearly turned it on. Worked better back than.
  • The old one was fine... Jan 14, 2021

    By daaenz
    Bill pay payment dates on the app are further out than on a PC. That’s annoying. And the pending transaction descriptions only show 5 or 6 characters after the word “PENDING”... expanding that, or making a 2nd line would be helpful, as in some cases, it’s hard to tell what merchant is pending. The old app was fine... seems silly to not just make some improvements and do an update to that one.
  • A step backwards Mar 7, 2021

    By Mexiat78
    Security services previous app was exactly what a banking app should be fluid well thought out and able to be used quickly the new app feels like the first iteration of the previous the Pay bill feature doesn’t automatically put the balance in like it did before that has caused me to over Pay or under Pay on multiple occasions when needing to deposit by mobile deposit the outline of where to place the check is not where the check needs to be placed to be recognized then when putting in the amount it leaves the decimal point in it’s a good idea on paper for fluidity but when it comes to banking I’d prefer to type it out myself when opening the app it will automatically do face recognition instead of asking you to input pass word so it makes the quick balance feature useless and shows all of my accounts when unlocked in this day and time too manny people with bad intent to not be able to have control of what’s shown overall the app is very disappointing and in my opinion a step backwards.
  • App Testing Needed Prior Jan 15, 2021

    By UnnamedBandGeek
    I hope this is your way of testing the app by sending it through email because it’s in need of improvements. So far I’ve only been able to successfully login once and that’s immediately after I download the app. I’ve had to redownload the app three times in hoping that it not logging me in was just a fluke. When I enable Face ID and launch the app, it triggers Face ID despite the login page not even appearing yet. Once that happens it refuses to log me in through Face ID again. After attempting to login a different day, it allowed it though when I attempted to transfer funds from one account to another, the app turned completely blank with only the menu appearing and none of my accounts. You’ve, unfortunately, just relaunched an unusable (at least as of 14Jan, 2021) version of the previous SSFCU My Branch app, relabeled it, and made it pretty. I hope it becomes functional soon with some of the suggested features in these reviews.
  • Jul 19, 2021

    By Amanda Lira
    Nothing but trouble since update. Before they updated the app, I never had any issues logging in or lag time. Now with the updated app, I open the app and it just sits on the loading screen, never get to login screen. It's very frustrating to have something that you can't even use!!
  • This is sooo bad!!! Jan 31, 2021

    By Drome 28
    I miss the old app. I tried to make a payment to my credit card. It won’t let you select if you want to make the minimum or completely pay it off. You just select what amount you want to pay. But that’s not the worst part. I made a payment because I had a payment due in a few weeks. I checked back about 4 or 5 days later, the payment was made but it says that a minimum payment is still due on my credit card. I paid way more than the minimum payment as well. This is not cool! Why did you guys make a new app? The other app was great. This one can’t even track my payments. I had to go online today to make the payment. Hopefully that one posts correctly so that it doesn’t show up late. In the 10 years I’ve had credit I’ve never missed a payment. Kinda wondering if this app might break my streak. Not cool guys!!!
  • Jul 21, 2021

    By Mario Lozano
    To put money is very easy and same day it appears, but when you overdraft the bank charges you many times $32.50 for other days you had used your card and tell you that you used your card or payment was processed later when account was negative, it is very unfair; going to switch to other bank.. not a good bank at all! For 1 overdraft i did of 100 its charging me $ 130 dollar of 4 x 32.50 when it should be only 32.50 plus the 100 but they excuse themselves saying the payments were procesed late
  • Jun 30, 2021

    By majestad MAJESTAD
    One would mobile deposit without having trouble and now this has been an issue! Very frustrating because I have been restarting my phone to see if that would resolve the it and it does NOT!!! It's not responding when taking the picture like it used to, the markers are already green making the camera unable to focus.
  • Disappointing Apr 12, 2021

    By Nathanmagsig
    I’ve tried so hard to remain patient with this app and give SSFCU the benefit of a doubt. Not very happy with the poor functionality of this app- which seems to become worse with each major update. Most of the time, it takes 5+ minutes to simply log in, at the bare minimum. Every single action I attempt to take while finally getting into the app takes very long to load/process, which really puts me in a bind at times when I really need to access my money. I’m at the point where I’m considering dropping this bank in favor of switching fully to my other banks that have proper mobile banking functionality. The “security” focus is only beneficial if it doesn’t make the app an absolute horror to use and navigate.
  • Jul 3, 2021

    By Timothy Fleenor
    Don't receive updates in a timely fashion resulting in access being denied for mobile banking.. security service doesn't care about it not being released, they just lock you out.. we deal with issues with the app at least twice a month it's always down at the most inopportune time too.. had to call in today to move money for groceries..
  • Absolutely terrible Jul 2, 2021

    By s8sKanna
    This app is absolutely terrible. I just spent 45 minutes on the phone with the bank trying to get my credentials to login. Got logged in, then logged out because of errors from the app, in fact everything I do generates an error, enter my name and password.. error. Get past that, verify email… error, get past that, authentication through my phone number… error. I got logged in one time, tried to access it later in the day… error. Now it locked my account. This app is trash, not worth the download and makes me question the integrity of our bank as they keep telling me that this is my connection, I’ve tried at work, home, 5G, LTE. All do the same exact thing. So frustrating.
  • Jun 29, 2021

    By Happy Zahn
    Old app (mybranch) worked great. This one crashes or doesn't even get past loggon screen. I've tried it on 5 different phones and it only works on one (galaxy 20). The others are galaxy or moto phones. The galaxy 20 is a friends phone which means i cant even use it on mine anymore :( Why did they rework it and then not have it work - so sad.

No reviews available

No reviews available

  • Jul 27, 2021

    By Pat & Sharon Guerrero
    Purchased a S21ultra now the app will not work for mobile deposits. Update: After the developer updated the app, it works perfect!
  • Works great May 22, 2021

    By Agent lovely
    I have had this app for awhile and it works great. Depositing checks is simple, transferring money and I set it up for alerts for any time I use my card it sends me text. The Face ID works every time. The app is great if you need to know what is in you account to transfer money and deposits. If I need to do anything big I log into the website. I like the app a lot I haven’t had issue with it. Great app.
  • SSFCU Mobile App May 21, 2021

    By Tom97301
    I love this app. It’s excellent in every way. It’s very easy to sign onto, especially with Face ID on an iPhone. It’s easy to pay bills, check accounts, and transfer money from one account to the other. Considering that I live in Oregon and SSFCU is in Texas, the deposit function is a plus for me. The only function I would add is external transfers once set up at the bank.
  • Jul 27, 2021

    By jose patino
    App was updated and is working properly now. Thank you for listening and correcting the issues.
  • SSFCU app Apr 11, 2021

    By SA Teleman
    I’m being generous with the 2 star rating. The old app worked great all the years I used it. This new and improved app wasn’t in-house tested very well if I have to continuously manually log myself back in the app every other day on my iPhone. Once I’m logged in, it works fine. I can only hope the app iPhone login gets fixed sooner rather than later. ***Update: I’m not sure what happened l, but lately the app has been working flawlessly. Now I’m very satisfied. New rating is 4 stars only because I should have never of had the initial login problems to begin with and I’m not 100% confident in the app yet.
  • Jul 20, 2021

    By Dylan Holmes
    Pretty standard banking app my one complaint is that it doesn't show how long deposits are on hold for.
  • SSFCU mobile app May 23, 2021

    By Retail 4235
    I have using this app for many years and it has always been great. However this year the app has degraded and many features I enjoyed are not functioning properly. An example, I would look for use the bill pay feature to set up my payments. Of late after I scheduled a payment, I have noticed several days later my scheduled payment is shown on the app. I have accidentally made double payments thinking I did not schedule it. When I called customer Service they say just use the online banking instead of bill pay. This is bummer for me. I hope the manufacturers fix this.
  • Meh Jan 12, 2021

    By MacGuru96
    I’m always grateful for a redesign, but I don’t really understand why it had to be made a new app entirely? From what I can tell, the interface is largely unchanged, the gestures still unintuitive and the features just as lacking. I’d really appreciate being able to activate/verify Apple Pay from the app, for instance (having to call every time is quite the ordeal), as well as having the option of a dark mode. Generally, I’d take a leaf from some of the more modern, online banks’ and banking services’ excellent apps.
  • Jul 25, 2021

    By H. E.
    I keep receiving a box stating "ERROR- ck your internet connection". I have spent a considerable amnt. of time with SSFCU Tech. Support, as well as my Carrier's tech support team. No one seems to have answers. I only have data, not WI Fi. Very frustrated at this point.
  • Meh Jan 14, 2021

    By chrisye70
    “I’m always grateful for a redesign, but I don’t really understand why it had to be made a new app entirely? From what I can tell, the interface is largely unchanged, the gestures still unintuitive and the features just as lacking. I’d really appreciate being able to activate/verify Apple Pay from the app for instance (having to call every time is quite the ordeal), as well as having the option of a dark mode. Generally I’d take a leaf from some of the more modern, online banks’ and banking service’ excellent apps.” -MacGuru96 ye ye
  • Jul 7, 2021

    By Henry Garay
    Updates always makes me type in password..other sites remember it. Annoying. Dont always msg me when transactions happen even tho i clearly turned it on. Worked better back than.
  • The old one was fine... Jan 14, 2021

    By daaenz
    Bill pay payment dates on the app are further out than on a PC. That’s annoying. And the pending transaction descriptions only show 5 or 6 characters after the word “PENDING”... expanding that, or making a 2nd line would be helpful, as in some cases, it’s hard to tell what merchant is pending. The old app was fine... seems silly to not just make some improvements and do an update to that one.
  • Jul 9, 2021

    By John Holman
    Your direct deposite function isn't working with my android. The camera is too blurry to make out what the check says. So I can conviently put money in my account.
  • App Testing Needed Prior Jan 15, 2021

    By UnnamedBandGeek
    I hope this is your way of testing the app by sending it through email because it’s in need of improvements. So far I’ve only been able to successfully login once and that’s immediately after I download the app. I’ve had to redownload the app three times in hoping that it not logging me in was just a fluke. When I enable Face ID and launch the app, it triggers Face ID despite the login page not even appearing yet. Once that happens it refuses to log me in through Face ID again. After attempting to login a different day, it allowed it though when I attempted to transfer funds from one account to another, the app turned completely blank with only the menu appearing and none of my accounts. You’ve, unfortunately, just relaunched an unusable (at least as of 14Jan, 2021) version of the previous SSFCU My Branch app, relabeled it, and made it pretty. I hope it becomes functional soon with some of the suggested features in these reviews.
  • It’s not working May 23, 2021

    By Vincent8693
    And when I call them it sent me to get a person to help me with my account because I guess the site is down and it’s three in the morning so it’s outside of their business hours so I get to guess how much is in my bank right now or drive into town and check through the ATM. The whole reason why I use the app is so I don’t have to fill out the little piece of paper of every transaction I do because that’s very annoying to do when I make hundreds of transactions a week.
  • Jul 23, 2021

    By Craig Landwehr
    The app takes a long time to load. The original app opened up right away and now it takes about 30 secs or more
  • A step backwards Mar 7, 2021

    By Mexiat78
    Security services previous app was exactly what a banking app should be fluid well thought out and able to be used quickly the new app feels like the first iteration of the previous the Pay bill feature doesn’t automatically put the balance in like it did before that has caused me to over Pay or under Pay on multiple occasions when needing to deposit by mobile deposit the outline of where to place the check is not where the check needs to be placed to be recognized then when putting in the amount it leaves the decimal point in it’s a good idea on paper for fluidity but when it comes to banking I’d prefer to type it out myself when opening the app it will automatically do face recognition instead of asking you to input pass word so it makes the quick balance feature useless and shows all of my accounts when unlocked in this day and time too manny people with bad intent to not be able to have control of what’s shown overall the app is very disappointing and in my opinion a step backwards.
  • Jul 19, 2021

    By Amanda Lira
    Nothing but trouble since update. Before they updated the app, I never had any issues logging in or lag time. Now with the updated app, I open the app and it just sits on the loading screen, never get to login screen. It's very frustrating to have something that you can't even use!!
  • This is sooo bad!!! Jan 31, 2021

    By Drome 28
    I miss the old app. I tried to make a payment to my credit card. It won’t let you select if you want to make the minimum or completely pay it off. You just select what amount you want to pay. But that’s not the worst part. I made a payment because I had a payment due in a few weeks. I checked back about 4 or 5 days later, the payment was made but it says that a minimum payment is still due on my credit card. I paid way more than the minimum payment as well. This is not cool! Why did you guys make a new app? The other app was great. This one can’t even track my payments. I had to go online today to make the payment. Hopefully that one posts correctly so that it doesn’t show up late. In the 10 years I’ve had credit I’ve never missed a payment. Kinda wondering if this app might break my streak. Not cool guys!!!
  • Jul 21, 2021

    By Mario Lozano
    To put money is very easy and same day it appears, but when you overdraft the bank charges you many times $32.50 for other days you had used your card and tell you that you used your card or payment was processed later when account was negative, it is very unfair; going to switch to other bank.. not a good bank at all! For 1 overdraft i did of 100 its charging me $ 130 dollar of 4 x 32.50 when it should be only 32.50 plus the 100 but they excuse themselves saying the payments were procesed late
  • Jun 30, 2021

    By majestad MAJESTAD
    One would mobile deposit without having trouble and now this has been an issue! Very frustrating because I have been restarting my phone to see if that would resolve the it and it does NOT!!! It's not responding when taking the picture like it used to, the markers are already green making the camera unable to focus.
  • Disappointing Apr 12, 2021

    By Nathanmagsig
    I’ve tried so hard to remain patient with this app and give SSFCU the benefit of a doubt. Not very happy with the poor functionality of this app- which seems to become worse with each major update. Most of the time, it takes 5+ minutes to simply log in, at the bare minimum. Every single action I attempt to take while finally getting into the app takes very long to load/process, which really puts me in a bind at times when I really need to access my money. I’m at the point where I’m considering dropping this bank in favor of switching fully to my other banks that have proper mobile banking functionality. The “security” focus is only beneficial if it doesn’t make the app an absolute horror to use and navigate.
  • Jul 3, 2021

    By Timothy Fleenor
    Don't receive updates in a timely fashion resulting in access being denied for mobile banking.. security service doesn't care about it not being released, they just lock you out.. we deal with issues with the app at least twice a month it's always down at the most inopportune time too.. had to call in today to move money for groceries..
  • Absolutely terrible Jul 2, 2021

    By s8sKanna
    This app is absolutely terrible. I just spent 45 minutes on the phone with the bank trying to get my credentials to login. Got logged in, then logged out because of errors from the app, in fact everything I do generates an error, enter my name and password.. error. Get past that, verify email… error, get past that, authentication through my phone number… error. I got logged in one time, tried to access it later in the day… error. Now it locked my account. This app is trash, not worth the download and makes me question the integrity of our bank as they keep telling me that this is my connection, I’ve tried at work, home, 5G, LTE. All do the same exact thing. So frustrating.
  • Jun 29, 2021

    By Happy Zahn
    Old app (mybranch) worked great. This one crashes or doesn't even get past loggon screen. I've tried it on 5 different phones and it only works on one (galaxy 20). The others are galaxy or moto phones. The galaxy 20 is a friends phone which means i cant even use it on mine anymore :( Why did they rework it and then not have it work - so sad.
  • A little buggy. No new front end features Feb 25, 2021

    By T_Sf
    Edit: Because this app still doesn’t accept auto fill from password lockers, I’ve stopped using it. The SSFCU mobile site is pretty messy, but at least it’s faster to access. I’ll consider returning to the app after this critical bug is fixed. Original review for this version: This app seems to be pretty much the same as the previous app with 3 exceptions: (1) The user name login field doesn’t play nice with autofill from password lockers (eg Apple, 1Password, etc.). (2) Only front end design change seems to be smaller font (???) (3) On the positive side, loading info and the app seemed noticeably faster. I hope they iterate on this new app quickly.

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Security Service Mobile

Security Service Mobile