Sears – Shop smarter, faster & save more

Sears – Shop smarter, faster & save more

Sears Holdings Corp

Sears – Shop smarter, faster & save on appliances, tools, mattresses & more!

3.6 Ratings 49K+ Reviews 1M+ Downloads

Ratings & Reviews

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  • Oct 28, 2018

    By A Google user
    This app was great until I attempted to check the status of my purchase last night. Now when I open the app it continuously reloads and I can't get past the home page. It constantly logs me out but that isnt a huge problem except when I earn rewards I dont get the notifications indicating so. I enjoy browsing and checkout is usually a breeze. I love the ability to select the option of waiting in my car to pick up my items through the app.
  • Easy to use Jun 26, 2018

    By SayJay5
    Many websites claim to be “intuitive,” “designed with the consumer in mind” (who else would it be designed for??) or available for “fast and easy purchasing!” but turn out to be anything but. As someone who doesn’t typically shop for recreation nor randomly, it’s really frustrating not to easily find the category or item I want. Sometimes I wonder if the lack of clear direction is purposeful, so shoppers are forced to browse. It’s like being in a windowless IKEA where all you can do is follow the herd as it makes its journey from picking up shopping cart to forced progress through area after area of lamps and pillows and cutlery, finally exiting two hours later after buying $90 of stuff you hadn’t planned on. The Sears website is completely different: it actually issues built for the customer and is it straightforward and easy to use. Well-organized, its menus are presented as large buttons (APPLIANCES; TOOLS) that lead to progressively narrower sub-categories (REFRIGERATORS, DISHWASHERS, WASHER/DRYER BUNDLES), which in turn take you to the items you actually want to look at. Sears in general has been reliable and pretty transparent in terms of getting what you’ve asked and paid for. It seems like there are more and more sales and opportunities to save some money through cash points and holiday sales. There’s nothing frustrating here.
  • Dec 31, 2020

    By Donna Snowden
    I gave it 4 stars becsuse it didn't let me blow up a pic to see any detail. Also, when i tried to 'go back' after viewing a selected item, it would take me all the way back where I had to re-enter the item (i.e. electric throw blanket). It was easy to check out, and it was also easy to look up (shop more) before I finally checked out.
  • Worth it! Dec 8, 2018

    By TaaaylorSTAR
    I’ve made several purchases from sears within the past year (due to rewards points uploading in increments, annoying) but all my purchases have gone well. The estimated delivery date is most likely when it will arrive, I haven’t received anything I’ve ordered early yet. It would be nice if there were some minor updates to fix little things when you’re entering search criteria, sometimes when selecting the filters there’s glitches. Overall happy with the products I’ve got so far. Love the rewards system, and love that as long as your initial subtotal is over $59, you’ll still get free shipping regardless of how many reward dollars you use and how much money you actually pay. It’s made me shop here vs other stores for that alone. Great job sears!
  • Dec 19, 2018

    By A Google user
    i am a sears lover. it's one of the few stores where i can still find classic and not only fashion clothing at affordable prices. the layaway system works great for me and you can do it right in the app with the option for delivery or pick up (the one i always choose). also, sears have a membership where they give you points to use on your next shopping and that's more money you can save, especially with today's economy, and you have kids that's very helpful. thank you sears!
  • Sears app is really fast and efficient easy to use you can find what ever you need Sep 22, 2021

    By sdmjuly
    Sears is my favorite store from Jewelry to car supplies it’s fantastic I still go to the one in Livonia Michigan I love the bonus points I was able to buy a kayak two years ago for a 1/4 of the price at every store on line and off they have the best priced furniture and high quality plus outside rattan beautiful beautiful outfits they beat even Costco I bought a outfit for my daughter room a swing plus a couch that was like a day bed it came in over 10 colors plus they work with you if there are any problems not getting a item it’s never happened to me my friend they gave her the idea plus extra points customer service is A+ and Fraud alerts they are on it so I am very happy with Sears thank you all , sue in Michigan
  • Jul 17, 2020

    By James Philippi
    At first I really liked the APP at first. Then slowly it's seemed to get worse and worse. The layout is nice and pretty easy to follow. The APP moves really slow. It lists items that are either not available or not able to ship. Curbside pickup almost never works. I like the cashback and rewards program.
  • Feb 22, 2019

    By A Google user
    Had to keep reentering certain aspects of my billing info such as address and numbers on debit card. Was also promised FREE SHIPPING, but ended up paying about half. What a disappointment. Can i return items that may not fit??? Please advise. Other than that, the app is nice to use. Product selection is quite nice. Prices reasonable. However having to use bonus cash in a week's time is not reasonable for most of us. Extend the bonuses to a month and watch sales increase. That would be more sensib
  • Changes my mind Sep 24, 2018

    By bwr9425
    I hadn’t thought about shopping at Sears in years. My mom always shopped there but ever since I moved out on my own I don’t think I shopped at sears once. Then when I would search prices online I would find that sears usually had the best value or one of the best values out of all the retailers. So I decided to download the app and give it another shot. Thank goodness I did because they have an unbelievable rewards program! I have already purchased a garden hose, nozzle, countersink bits, and a router from them and each one was the best price I could find and the garden hose, nozzle, and countersink cost me a combined of $2.08 because their rewards system basically paid for the items themselves! I definitely would suggest giving sears a shot if you haven’t shopped there in awhile!
  • Nov 13, 2019

    By A Google user
    The app shows things that are not available or out of stock... consistently freezes up... Does not have intelligent memory. For instance say you add something to the cart then it brings you to the card and then you click continue shopping , well then it brings you all the way back to the beginning home page rather than to the page or search criteria you were just looking at... maybe it's just me or maybe it's my phone or maybe just maybe Sears needs to step it up and re- improve themselves.
  • Oct 28, 2018

    By A Google user
    This app was great until I attempted to check the status of my purchase last night. Now when I open the app it continuously reloads and I can't get past the home page. It constantly logs me out but that isnt a huge problem except when I earn rewards I dont get the notifications indicating so. I enjoy browsing and checkout is usually a breeze. I love the ability to select the option of waiting in my car to pick up my items through the app.
  • Easy to use Jun 26, 2018

    By SayJay5
    Many websites claim to be “intuitive,” “designed with the consumer in mind” (who else would it be designed for??) or available for “fast and easy purchasing!” but turn out to be anything but. As someone who doesn’t typically shop for recreation nor randomly, it’s really frustrating not to easily find the category or item I want. Sometimes I wonder if the lack of clear direction is purposeful, so shoppers are forced to browse. It’s like being in a windowless IKEA where all you can do is follow the herd as it makes its journey from picking up shopping cart to forced progress through area after area of lamps and pillows and cutlery, finally exiting two hours later after buying $90 of stuff you hadn’t planned on. The Sears website is completely different: it actually issues built for the customer and is it straightforward and easy to use. Well-organized, its menus are presented as large buttons (APPLIANCES; TOOLS) that lead to progressively narrower sub-categories (REFRIGERATORS, DISHWASHERS, WASHER/DRYER BUNDLES), which in turn take you to the items you actually want to look at. Sears in general has been reliable and pretty transparent in terms of getting what you’ve asked and paid for. It seems like there are more and more sales and opportunities to save some money through cash points and holiday sales. There’s nothing frustrating here.
  • Dec 31, 2020

    By Donna Snowden
    I gave it 4 stars becsuse it didn't let me blow up a pic to see any detail. Also, when i tried to 'go back' after viewing a selected item, it would take me all the way back where I had to re-enter the item (i.e. electric throw blanket). It was easy to check out, and it was also easy to look up (shop more) before I finally checked out.
  • Worth it! Dec 8, 2018

    By TaaaylorSTAR
    I’ve made several purchases from sears within the past year (due to rewards points uploading in increments, annoying) but all my purchases have gone well. The estimated delivery date is most likely when it will arrive, I haven’t received anything I’ve ordered early yet. It would be nice if there were some minor updates to fix little things when you’re entering search criteria, sometimes when selecting the filters there’s glitches. Overall happy with the products I’ve got so far. Love the rewards system, and love that as long as your initial subtotal is over $59, you’ll still get free shipping regardless of how many reward dollars you use and how much money you actually pay. It’s made me shop here vs other stores for that alone. Great job sears!
  • Dec 19, 2018

    By A Google user
    i am a sears lover. it's one of the few stores where i can still find classic and not only fashion clothing at affordable prices. the layaway system works great for me and you can do it right in the app with the option for delivery or pick up (the one i always choose). also, sears have a membership where they give you points to use on your next shopping and that's more money you can save, especially with today's economy, and you have kids that's very helpful. thank you sears!
  • Sears app is really fast and efficient easy to use you can find what ever you need Sep 22, 2021

    By sdmjuly
    Sears is my favorite store from Jewelry to car supplies it’s fantastic I still go to the one in Livonia Michigan I love the bonus points I was able to buy a kayak two years ago for a 1/4 of the price at every store on line and off they have the best priced furniture and high quality plus outside rattan beautiful beautiful outfits they beat even Costco I bought a outfit for my daughter room a swing plus a couch that was like a day bed it came in over 10 colors plus they work with you if there are any problems not getting a item it’s never happened to me my friend they gave her the idea plus extra points customer service is A+ and Fraud alerts they are on it so I am very happy with Sears thank you all , sue in Michigan
  • Jul 17, 2020

    By James Philippi
    At first I really liked the APP at first. Then slowly it's seemed to get worse and worse. The layout is nice and pretty easy to follow. The APP moves really slow. It lists items that are either not available or not able to ship. Curbside pickup almost never works. I like the cashback and rewards program.
  • Feb 22, 2019

    By A Google user
    Had to keep reentering certain aspects of my billing info such as address and numbers on debit card. Was also promised FREE SHIPPING, but ended up paying about half. What a disappointment. Can i return items that may not fit??? Please advise. Other than that, the app is nice to use. Product selection is quite nice. Prices reasonable. However having to use bonus cash in a week's time is not reasonable for most of us. Extend the bonuses to a month and watch sales increase. That would be more sensib
  • Changes my mind Sep 24, 2018

    By bwr9425
    I hadn’t thought about shopping at Sears in years. My mom always shopped there but ever since I moved out on my own I don’t think I shopped at sears once. Then when I would search prices online I would find that sears usually had the best value or one of the best values out of all the retailers. So I decided to download the app and give it another shot. Thank goodness I did because they have an unbelievable rewards program! I have already purchased a garden hose, nozzle, countersink bits, and a router from them and each one was the best price I could find and the garden hose, nozzle, and countersink cost me a combined of $2.08 because their rewards system basically paid for the items themselves! I definitely would suggest giving sears a shot if you haven’t shopped there in awhile!
  • Nov 13, 2019

    By A Google user
    The app shows things that are not available or out of stock... consistently freezes up... Does not have intelligent memory. For instance say you add something to the cart then it brings you to the card and then you click continue shopping , well then it brings you all the way back to the beginning home page rather than to the page or search criteria you were just looking at... maybe it's just me or maybe it's my phone or maybe just maybe Sears needs to step it up and re- improve themselves.
  • Bad experience horrible site! Apr 10, 2018

    By Butchygirl
    I have never had such terrible experience on line like this before . It took me over 21/2 hours to do something that should have taken 5 minutes All that after leaving Kmart sites because it would let me have something delivered! It said free delivery over $30 and every time I hit the delivery button it would kick it to store p/u and tell me I could p/u at a store a hundred miles from my house! How convenient Drive 200 miles to bur a 18$ rug makes sense! I was going to by well over a hundred $more in shirts for my son but I didn't want to be up all night long! Seriously guys your stores are shutting down if you don't do some thing quick with your on line and your repair services you will go belly up! Last month I had to have a service man out here 4 or 5 times to fix the darn water dispenser on my frigI In the amount of hours needed to be here waiting for service men to come look at it I got cancelled once because a service man called in sick and cancelled once because they said they didn't think I had received the needed part even though I called a couple days before my appt to let them know it was here, I could have bought a brand new refrigerator!!! So darn frustrating! They didn't compensate me a penny , didn't even send me a coupon heck they didn't even apologize! In fact the man that helped me because I was frustrated was very rude and hung up on me NOT COOL YEAH IM PRETTY MUCH DONE
  • Dec 3, 2018

    By A Google user
    Horrible app. Very difficult to browse for items. Browsing will only show 10 items at a time and takes forever to load when you click "view more". Then half the time after viewing an item and then going back to the browsing list,it sends uou back to the top and you have to scroll down all over again. Very frustrating shopping experience. No wonder they are going out of business!
  • May 13, 2020

    By jopuppy
    Hostile user interface! If you refine your search results, or select an item that's out-of-stock, the app freezes up. (Previous versions have done it, and the current version did tonite.) Out-of-stock items continue to show up for sale on the app, weeks or months since being available for sale. (It's clear that Sears isn't restocking, and that they're just trying to clear out existing stock. What major hardware retailer can survive offering for sale only one hammer! The end is near!)
  • Getting the run around Jun 22, 2021

    By you are an idiot sears
    Went into Sears to pick up an order, that I had placed the blind. While I was there I saw a couple of socket sets that I wanted, so they had them online cheaper than the store has them and placed the order online. The order was in paced on hold because it was a Sunday past 3:00 pm. When I left my wife noticed the socket sets online even cheaper than they had showed earlier and I could actually get them from a store closer to me. I went online and canceled the socket sets that I had previously ordered, and called Sears on Monday to make sure they were canceled. They told me that the points would be returned to my account within 24 to 48 hours. That was 3 weeks ago and they still have not put my points back. I keep getting a run around and I was told that the store’s system has been down. I called the store and they told me that the system has been down for the past week. This is unacceptable and I want my points put back. With all the LIES and AGGRAVATION they should put extra points on my account. Sears has been a pretty decent company up until now . Very dissatisfied and disappointed
  • Sep 16, 2021

    By Matthew Carpenter
    Very slow. Any time I try to access my account, I have to go into it no less than twice before it loads properly. I have to sign in twice for no apparent reason. Too many hoops to jump through just to use. Layout is complete garbage with too many "ads, or deals" that I could care less about having it pop up as I'm trying to scroll. It's too much to ask to have the credit account button easily found at the top of the credit page. Desktop may work fine, but for mobile it is garbage.
  • Sears App Mar 2, 2019

    By Best Reward Member
    App does is slow, sluggish- if you place something in the shopping cart an then want to continue shopping where you left off, the app will take you back to the beginning each time you add something to the shopping cart- meaning you would have to enter each time again and again what you are looking for-size, color, ect. - very frustrating and waist of time. Also, had 11 items in my cart- at the time to check out - had to change each item to the closest store for pick up- should have a drop down where you can choose all or multiple items for pick at the same time- instead you have to go through each one and wait - slow...thinking..slow..... then it changes to pick at store - NOW do the same thing for all items in your cart. App is extremely slow - browsing the in the app is good but everything else is not. Just to get it out there -it’s not my internet connection - this app has so much potential but people instead leave the app without buying anything because of how frustrating it is
  • Sep 27, 2020

    By Jimmy Lollar
    Terrible experience with the app! I've used this app for 2 or 3 years now & it is worse each time I login. I've been able to login without much trouble but navigating in the app is maddening. For the past week, navigating inside the app is a series of click and spins which take you no where and eventually time out. I would have given only 1 Star but at the last minute my item pulled up and I was able to place an order. Please, Sears, work on the app. Would love to utilize it more often.
  • 2nd attempt trying to purchase an appliance from Sears Apr 14, 2021

    By Dawnyell Henriques
    Next time I’ll just go with Home Depot or Lowe’s. Im upset because sears in misleading customers by allowing you to make a purchase of an item set up a delivery date and without any notice inconvience the customer by repeated dates changes without ever contacting the customer. People take off work etc to be available for a scheduled delivery that never happens. Then they offer you some weak excuse about the factory. The first item a refrigerator after 7 months of delays I never did receive it and was refunded my money. The second item a double wall oven I’ve had 5 schedule changes and they haven’t once contacted me by phone or by email. They just change the date without ever knowing if the customer is available, if your out of town, if you can take off work that day. These continuous unannounced delays make me think they don’t value me as a customer and I don’t think I will try and purchase anymore appliances from them. Stop advertising the item if you can’t deliver!
  • Online purchase issues with Sears App & out of stock items Nov 25, 2017

    By GdShephard-Vic
    Things started out very well, but then my cart wouldn't load. I could still look up other items, but couldn't get my cart. So I restarted the App, but then all my "sale" items were gone from my cart. Then (after finding & loading 2 of my previous items, I got an "Invalid cart ID" error! Very frustrating to deal with the Sears App! Restarted the App and finally was able to get everything back into my cart, but...then I had issues with not being able to load "online" purchases. It seems some items were out of stock (even though they were still advertised) and I couldn't order (or back-order). Tried to choose pickup locations, but nothing was available anywhere around me. Talked with Chat, and they said the items I wanted were sold out completely. They offered me a similar item. Got so frustrated and almost gave up, but finally placed my order ; still have to go pick some items up.
  • Garbage app Apr 24, 2018

    By Rezz4Prezz
    I really like sears as a store. They have good deals on tools and clothing and with the shop your way perks, I find myself spending much less than I’d expect. That being said, this app is horrible. It doesn’t matter how many updates they provide. It’s slow. It doesn’t have the ability to filter or modify searches without having issues. Wether crashing or just showing me a white screen, I can’t seem to ever have success with this. If you’re wondering why they closed so many sears stores, I’d say it’s because of lack of effort in a modern world to keep up with the times...and this app surly falls short when talking apps in 2018...especially when everyone including my grandmother uses apps. Hire some people who know what they’re doing and get this thing working for once! Seriously. Stop slacking. It’s a joke. Very disappointed in whoever is in charge of running this ship. You’re sinking quickly and I’m about to bailout on the sears boat. How many customers do you need to lose to open your eyes!

No reviews available

No reviews available

  • Easy to use Jun 26, 2018

    By SayJay5
    Many websites claim to be “intuitive,” “designed with the consumer in mind” (who else would it be designed for??) or available for “fast and easy purchasing!” but turn out to be anything but. As someone who doesn’t typically shop for recreation nor randomly, it’s really frustrating not to easily find the category or item I want. Sometimes I wonder if the lack of clear direction is purposeful, so shoppers are forced to browse. It’s like being in a windowless IKEA where all you can do is follow the herd as it makes its journey from picking up shopping cart to forced progress through area after area of lamps and pillows and cutlery, finally exiting two hours later after buying $90 of stuff you hadn’t planned on. The Sears website is completely different: it actually issues built for the customer and is it straightforward and easy to use. Well-organized, its menus are presented as large buttons (APPLIANCES; TOOLS) that lead to progressively narrower sub-categories (REFRIGERATORS, DISHWASHERS, WASHER/DRYER BUNDLES), which in turn take you to the items you actually want to look at. Sears in general has been reliable and pretty transparent in terms of getting what you’ve asked and paid for. It seems like there are more and more sales and opportunities to save some money through cash points and holiday sales. There’s nothing frustrating here.
  • Dec 19, 2018

    By A Google user
    i am a sears lover. it's one of the few stores where i can still find classic and not only fashion clothing at affordable prices. the layaway system works great for me and you can do it right in the app with the option for delivery or pick up (the one i always choose). also, sears have a membership where they give you points to use on your next shopping and that's more money you can save, especially with today's economy, and you have kids that's very helpful. thank you sears!
  • Sears app is really fast and efficient easy to use you can find what ever you need Sep 22, 2021

    By sdmjuly
    Sears is my favorite store from Jewelry to car supplies it’s fantastic I still go to the one in Livonia Michigan I love the bonus points I was able to buy a kayak two years ago for a 1/4 of the price at every store on line and off they have the best priced furniture and high quality plus outside rattan beautiful beautiful outfits they beat even Costco I bought a outfit for my daughter room a swing plus a couch that was like a day bed it came in over 10 colors plus they work with you if there are any problems not getting a item it’s never happened to me my friend they gave her the idea plus extra points customer service is A+ and Fraud alerts they are on it so I am very happy with Sears thank you all , sue in Michigan
  • Changes my mind Sep 24, 2018

    By bwr9425
    I hadn’t thought about shopping at Sears in years. My mom always shopped there but ever since I moved out on my own I don’t think I shopped at sears once. Then when I would search prices online I would find that sears usually had the best value or one of the best values out of all the retailers. So I decided to download the app and give it another shot. Thank goodness I did because they have an unbelievable rewards program! I have already purchased a garden hose, nozzle, countersink bits, and a router from them and each one was the best price I could find and the garden hose, nozzle, and countersink cost me a combined of $2.08 because their rewards system basically paid for the items themselves! I definitely would suggest giving sears a shot if you haven’t shopped there in awhile!
  • Sears is awesome Jul 19, 2019

    By manzilla229
    Sears is my go to app for shopping! They are an American icon & sell high quality goods at an affordable price! They have excellent customer service which is rare these days, I will continue to do the majority of my shopping with this fantastic store that years ago offered flexible payment plans and mailed out catalogs to people to make shopping easy, oftentimes it was many many peoples only way to buy on credit. I believe that has been lost to history but Sears just continues the great work they have always done from the beginning. I was not paid in any way to write this review, I simply love USA stores & Sears — GOD bless us all & if you haven’t tried Sears lately you have been missing out! GOD Bless America - you - me - our friends & family and SEARS!
  • Dec 25, 2018

    By A Google user
    Gave 5 stars even though its not perfect but the site has come a long way since last year. I really like how it populates and coupons clipped, bonus points/cash with a simple way to add however much you wish to use towards the current transaction. The issues that could be improved on are 1. if an item is sold out, it would be nice to have the option to be notified when it comes back in stock and 2. there needs to be a way to contact customer support via email or live chat. Keep up the good work
  • Dec 31, 2020

    By Donna Snowden
    I gave it 4 stars becsuse it didn't let me blow up a pic to see any detail. Also, when i tried to 'go back' after viewing a selected item, it would take me all the way back where I had to re-enter the item (i.e. electric throw blanket). It was easy to check out, and it was also easy to look up (shop more) before I finally checked out.
  • Worth it! Dec 8, 2018

    By TaaaylorSTAR
    I’ve made several purchases from sears within the past year (due to rewards points uploading in increments, annoying) but all my purchases have gone well. The estimated delivery date is most likely when it will arrive, I haven’t received anything I’ve ordered early yet. It would be nice if there were some minor updates to fix little things when you’re entering search criteria, sometimes when selecting the filters there’s glitches. Overall happy with the products I’ve got so far. Love the rewards system, and love that as long as your initial subtotal is over $59, you’ll still get free shipping regardless of how many reward dollars you use and how much money you actually pay. It’s made me shop here vs other stores for that alone. Great job sears!
  • Feb 22, 2019

    By A Google user
    Had to keep reentering certain aspects of my billing info such as address and numbers on debit card. Was also promised FREE SHIPPING, but ended up paying about half. What a disappointment. Can i return items that may not fit??? Please advise. Other than that, the app is nice to use. Product selection is quite nice. Prices reasonable. However having to use bonus cash in a week's time is not reasonable for most of us. Extend the bonuses to a month and watch sales increase. That would be more sensib
  • Oct 28, 2018

    By A Google user
    This app was great until I attempted to check the status of my purchase last night. Now when I open the app it continuously reloads and I can't get past the home page. It constantly logs me out but that isnt a huge problem except when I earn rewards I dont get the notifications indicating so. I enjoy browsing and checkout is usually a breeze. I love the ability to select the option of waiting in my car to pick up my items through the app.
  • Jul 17, 2020

    By James Philippi
    At first I really liked the APP at first. Then slowly it's seemed to get worse and worse. The layout is nice and pretty easy to follow. The APP moves really slow. It lists items that are either not available or not able to ship. Curbside pickup almost never works. I like the cashback and rewards program.
  • Nov 13, 2019

    By A Google user
    The app shows things that are not available or out of stock... consistently freezes up... Does not have intelligent memory. For instance say you add something to the cart then it brings you to the card and then you click continue shopping , well then it brings you all the way back to the beginning home page rather than to the page or search criteria you were just looking at... maybe it's just me or maybe it's my phone or maybe just maybe Sears needs to step it up and re- improve themselves.
  • Nov 25, 2019

    By A Google user
    It's OK. Needs work. Every time I click on image to enlarge. The image doesn't appear, so your stuck staring at small thumbnails of items. Also when you press back everything refreshes to the top of the page not at the last thing you were looking at, so I have to start all over again, really time consuming navigating this app.
  • Looks good, but . . . Mar 16, 2020

    By 82948294
    I don’t think I’ve found anything on this site that is sold by Sears, let alone could be picked up at the store. Apparently Sears has been taken over by something called Shop Your Way. Unfortunately, when they took it over, they copied my email wrong so I couldn’t buy the things I had in my cart. After struggling for hours, an agent said he could take the order over the phone. I had at least a dozen items, so it took some time. A month later, having gotten nothing, I wrangled with a few more agents, and finally established that there was no order. The promised to try again to sort it out, but I’d already spent too many hours on it with no results. In addition, the Sears points is separate from Sears, so when I updated my email at Sears, the points remained under a now defunct account. So that’s a third email and I’ve lost all my points. This is ok if you’ve never had an account, or maybe if you close your Sears card and open a new one — but you might lose any points you had — but if you try to use an established account, make sure it actually works before you put too much effort into it. I was trying to use it to find what was the nearest, but not terribly close store. Nothing, apparently.
  • Fix your automated Address editor Apr 9, 2018

    By AnnoyedSpouse-1hr
    Spent a whole hour trying to figure out why my order said failed. 😡It only said failed. Didn’t say why. Just failed. I had to manually go in and edit everything and keep placing the same order after each edit just to see what it was. To single out the problem. I kept trying to fix my address but it kept adding two cities automatically to my address. After 3 tries it finally showed up accurately. 1)the automatic address thing doesn’t always work well for certain locations and when trying to manually type in the exact same thing they suggest it gets denied so it’s a fight with the automated address seeker 2) I would’ve saved a lot of time if the system would have announced that it was a problem with the address vs simply saying order failed.
  • May 13, 2020

    By jopuppy
    Hostile user interface! If you refine your search results, or select an item that's out-of-stock, the app freezes up. (Previous versions have done it, and the current version did tonite.) Out-of-stock items continue to show up for sale on the app, weeks or months since being available for sale. (It's clear that Sears isn't restocking, and that they're just trying to clear out existing stock. What major hardware retailer can survive offering for sale only one hammer! The end is near!)
  • Sears App Mar 2, 2019

    By Best Reward Member
    App does is slow, sluggish- if you place something in the shopping cart an then want to continue shopping where you left off, the app will take you back to the beginning each time you add something to the shopping cart- meaning you would have to enter each time again and again what you are looking for-size, color, ect. - very frustrating and waist of time. Also, had 11 items in my cart- at the time to check out - had to change each item to the closest store for pick up- should have a drop down where you can choose all or multiple items for pick at the same time- instead you have to go through each one and wait - slow...thinking..slow..... then it changes to pick at store - NOW do the same thing for all items in your cart. App is extremely slow - browsing the in the app is good but everything else is not. Just to get it out there -it’s not my internet connection - this app has so much potential but people instead leave the app without buying anything because of how frustrating it is
  • Sep 27, 2020

    By Jimmy Lollar
    Terrible experience with the app! I've used this app for 2 or 3 years now & it is worse each time I login. I've been able to login without much trouble but navigating in the app is maddening. For the past week, navigating inside the app is a series of click and spins which take you no where and eventually time out. I would have given only 1 Star but at the last minute my item pulled up and I was able to place an order. Please, Sears, work on the app. Would love to utilize it more often.
  • Online purchase issues with Sears App & out of stock items Nov 25, 2017

    By GdShephard-Vic
    Things started out very well, but then my cart wouldn't load. I could still look up other items, but couldn't get my cart. So I restarted the App, but then all my "sale" items were gone from my cart. Then (after finding & loading 2 of my previous items, I got an "Invalid cart ID" error! Very frustrating to deal with the Sears App! Restarted the App and finally was able to get everything back into my cart, but...then I had issues with not being able to load "online" purchases. It seems some items were out of stock (even though they were still advertised) and I couldn't order (or back-order). Tried to choose pickup locations, but nothing was available anywhere around me. Talked with Chat, and they said the items I wanted were sold out completely. They offered me a similar item. Got so frustrated and almost gave up, but finally placed my order ; still have to go pick some items up.
  • Jun 22, 2019

    By A Google user
    This app needs a big update, so many bugs. if you click on an item your cart it gives Bad Request error, on every item I have tried this with. you have to look up what your ordered and then search and look through pages just to read a specification. It doesnt always give you an option to continue shopping and when it does, doesnt take me back to where I was. so frustrating. only reason I gave 2 stars is because I live Sears, especially for appliances.
  • Jul 25, 2021

    By David Hernston
    Both this app and the web site are replete with bugs. Getting myself signed in was a huge pain because the password requirements meant that at some point in the past I had to use a password that I wouldn't remember. I was only able to reset it through the app, since the web site link didn't work. Then there was supposed to be a $5 discount on a $15 order as a reward for downloading the app, but I couldn't find any way to claim the credit. I'm very much not impressed with my Sears experience.
  • Sep 21, 2019

    By A Google user
    It's hard to use. The photos won't load. It insists that you go to your cart every time you add an item, and only loads 10 or so items at a time, so once you've gone to the cart you often have to reload just to get back to where you were. The variable shipping costs for each item is ridiculous. Depending on what is in your cart the item could be $0.75 to ship or $6.49.
  • Bad experience horrible site! Apr 10, 2018

    By Butchygirl
    I have never had such terrible experience on line like this before . It took me over 21/2 hours to do something that should have taken 5 minutes All that after leaving Kmart sites because it would let me have something delivered! It said free delivery over $30 and every time I hit the delivery button it would kick it to store p/u and tell me I could p/u at a store a hundred miles from my house! How convenient Drive 200 miles to bur a 18$ rug makes sense! I was going to by well over a hundred $more in shirts for my son but I didn't want to be up all night long! Seriously guys your stores are shutting down if you don't do some thing quick with your on line and your repair services you will go belly up! Last month I had to have a service man out here 4 or 5 times to fix the darn water dispenser on my frigI In the amount of hours needed to be here waiting for service men to come look at it I got cancelled once because a service man called in sick and cancelled once because they said they didn't think I had received the needed part even though I called a couple days before my appt to let them know it was here, I could have bought a brand new refrigerator!!! So darn frustrating! They didn't compensate me a penny , didn't even send me a coupon heck they didn't even apologize! In fact the man that helped me because I was frustrated was very rude and hung up on me NOT COOL YEAH IM PRETTY MUCH DONE
  • Dec 3, 2018

    By A Google user
    Horrible app. Very difficult to browse for items. Browsing will only show 10 items at a time and takes forever to load when you click "view more". Then half the time after viewing an item and then going back to the browsing list,it sends uou back to the top and you have to scroll down all over again. Very frustrating shopping experience. No wonder they are going out of business!
  • Getting the run around Jun 22, 2021

    By you are an idiot sears
    Went into Sears to pick up an order, that I had placed the blind. While I was there I saw a couple of socket sets that I wanted, so they had them online cheaper than the store has them and placed the order online. The order was in paced on hold because it was a Sunday past 3:00 pm. When I left my wife noticed the socket sets online even cheaper than they had showed earlier and I could actually get them from a store closer to me. I went online and canceled the socket sets that I had previously ordered, and called Sears on Monday to make sure they were canceled. They told me that the points would be returned to my account within 24 to 48 hours. That was 3 weeks ago and they still have not put my points back. I keep getting a run around and I was told that the store’s system has been down. I called the store and they told me that the system has been down for the past week. This is unacceptable and I want my points put back. With all the LIES and AGGRAVATION they should put extra points on my account. Sears has been a pretty decent company up until now . Very dissatisfied and disappointed
  • Sep 16, 2021

    By Matthew Carpenter
    Very slow. Any time I try to access my account, I have to go into it no less than twice before it loads properly. I have to sign in twice for no apparent reason. Too many hoops to jump through just to use. Layout is complete garbage with too many "ads, or deals" that I could care less about having it pop up as I'm trying to scroll. It's too much to ask to have the credit account button easily found at the top of the credit page. Desktop may work fine, but for mobile it is garbage.
  • 2nd attempt trying to purchase an appliance from Sears Apr 14, 2021

    By Dawnyell Henriques
    Next time I’ll just go with Home Depot or Lowe’s. Im upset because sears in misleading customers by allowing you to make a purchase of an item set up a delivery date and without any notice inconvience the customer by repeated dates changes without ever contacting the customer. People take off work etc to be available for a scheduled delivery that never happens. Then they offer you some weak excuse about the factory. The first item a refrigerator after 7 months of delays I never did receive it and was refunded my money. The second item a double wall oven I’ve had 5 schedule changes and they haven’t once contacted me by phone or by email. They just change the date without ever knowing if the customer is available, if your out of town, if you can take off work that day. These continuous unannounced delays make me think they don’t value me as a customer and I don’t think I will try and purchase anymore appliances from them. Stop advertising the item if you can’t deliver!
  • Garbage app Apr 24, 2018

    By Rezz4Prezz
    I really like sears as a store. They have good deals on tools and clothing and with the shop your way perks, I find myself spending much less than I’d expect. That being said, this app is horrible. It doesn’t matter how many updates they provide. It’s slow. It doesn’t have the ability to filter or modify searches without having issues. Wether crashing or just showing me a white screen, I can’t seem to ever have success with this. If you’re wondering why they closed so many sears stores, I’d say it’s because of lack of effort in a modern world to keep up with the times...and this app surly falls short when talking apps in 2018...especially when everyone including my grandmother uses apps. Hire some people who know what they’re doing and get this thing working for once! Seriously. Stop slacking. It’s a joke. Very disappointed in whoever is in charge of running this ship. You’re sinking quickly and I’m about to bailout on the sears boat. How many customers do you need to lose to open your eyes!
  • Dec 6, 2019

    By A Google user
    It totally erased every item in my cart!! And it is super slow , it tends to go to the very beginning of the list after placing an item in cart, it shows very few items in succession before needing to refresh and continue!!! Really HORRIBLE app! It's only because of the awesome deals offered that I have even messed with it at all, but I'm done. Too bad Sears, I always liked you, online, you suck.
  • Not recommended (unless you want to waste your time) Jan 14, 2018

    By Shaybay1221
    If I could give zero stars to this app I would, for such a big organization this app is terrible!!! First of all purchases made on the app without an account are a coin toss to depend on if it is going to arrive or be correct. I own a Sears credit card and was eager to use this app, almost a year later it is still a struggle to use! In Addition:: If you plan on setting up an account for online shopping through the app make sure you have several minutes of free time. The beginning process is the same as most are, putting in your first and last name, address, email etc but then you get to a link stating you are not a robot, after that you play a 30 minute matching game of pictures to prove that it's a actual human trying to make an account. After several attempts I still do not have an active account set up!!! I am definitely disappointed in the registration and with Sears Mobile app and the lack of improvements all this time later!!!
  • So frustrating Mar 22, 2019

    By LucasRanger
    This app needs a lot of work. It takes forever to load anything. Every time I added an item to my cart it would take me directly to checkout and I would have to restart my search if I wanted to go back to the page I was just on a moment before. Most of the time I had trouble accessing my cart so I would have to shut down the app and hope that reopening it would let me see my items. I would click links on the home page such as “home, clothing, clearance” and 70% of the time I was redirected to an error page because the link wasn’t working. Checking out was a huge hassle because I had to select my shipping preference per item but any change I made took the app about 20 seconds to recognize. I had about 20 items in my order which mean the app was buffering for at least 5 minutes just to set the correct shipping day. No it’s not my internet, I like shopping with sears but this was the most frustrating online store app I have ever used.
  • Terrible Nov 15, 2019

    By Sallyannaaaa
    I used the Sears App for a 10% discount on my purchase. Still not sure if it was worth the $150 savings. Super glitchy and time-consuming. I had to go through the checkout process nearly a dozen times to get my order to go through. Each time availability and delivery date options changed dramatically. I got error messages about items being out of stock or unavailable for delivery when I got to the end of the checkout. But the website still showed the items in stock so I tried again, and Surprise! They were available. It did not recognize my address as deliverable until I re-entered it each time. When selecting installation options for the appliances I ordered sometimes install options would show up for both appliances, sometimes only one would offer install and I would have to go back and begin checkout again. Eventually I ended up talking to customer service for a while. They told me they could honor the app discount if I ordered through them, then after a long chat that ended up not being true. Luckily I kept trying to checkout in the app while talking to them and eventually my order went through. I did nothing differently. Frustrating waste of time. Maybe the website is just as terrible as the app, but in my opinion this app isn’t worth using to purchase items unless you’re getting some type of incentive. Maybe not even then.

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