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Seamless: Restaurant Takeout & Food Delivery App

Seamless: Restaurant Takeout & Food Delivery App

Seamless

Order food, get restaurant delivery, or pick up food from restaurants near you!

Google Play Free App Store Free
4.8 Ratings 442K+ Reviews 1M+ Downloads
Featured onTop Apps to Plan a Baby Shower Without Breaking the Bank
Order food, get restaurant delivery, or pick up food from restaurants near you!
see more about Seamless: Restaurant Takeout & Food Delivery App

Ratings & Reviews

4.8
442.2K+ Ratings
  1. 5
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  3. 3
  4. 2
  5. 1

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  • Huge flaw - beware Jan 6, 2018

    By Lolareiland
    I used to be one of seamless’s bigger customers, ordering 5-7x a week. I’m done with them, extremely frustrated by repeated failure. Twice in a row, seamless showed a restaurant to be open (not an odd time, like in the afternoon, for Lunch) and listed a delivery wait Time. I ordered and received a confirmation and a delivery time from seamless. Then, nothing happened. No delivery, called the restaurant and there was no answer. Here’s the weird part - no refund was ever issued unless I called Seamless to register a complaint. Just not acceptable. Customer service gave me the lame explanation that the restaurant closed for the prior night and just didn’t turn off seamless. Just ridiculous. So beware. Track your order carefully. Even call the restaurant. Better yet, use another service that doesn’t suffer from this amateur problem. I use caviar now. Done with seamless, they have lost me.
    more

  • Jul 5, 2020

    By Trajan Intellia
    Always a great experience, even when things dont woek out peefectly. There are always going to be be little things here and there that may trip you up when using the app, like any other app, but a little patience and it always works out.
    more

  • Some vendor delivery problems Oct 24, 2019

    By Cachae7
    I’ve been using Seemless/GrubHub for years and never had a problem- until the other night. In NYC this past Tuesday night it was raining. When the whether is bad you kinda expect a delay in food delivery, but this one took the case. No only did the delivery guy claim to have delivered my food, he refused to answer the phone for me And the restaurant he works for. After all the calling back and forth, it’s now 11 p.m. and I knew I wouldn’t be able to get such healthy food at such an hour. So I decided to re-order the food and went to the restaurant to pick it up and paid cash. I told the restaurant to take the $$ for my order out of his pay to make sure He didn’t get away with it. At least I was reimbursed for the order I Never received.... who would think about doing such a thing? Besides, it’s Not like he got into an accident, maybe skidding in the water because of the rain... (yes, that happened before), but at least I got my food from a restaurant I always order from, so I knew my delivery guy on that run... This was the 1st time I ordered from this deli, but I see I’ll have to pick up my food from now on from this one. Otherwise, I love the convenience of ordering food <3.
    more

  • Jun 26, 2020

    By Adrien Ventugol
    Pretty good UI, although it can be hard to navigate at first. Not finding a restaurant you know is close or finding it only to see they closed is especially frustrating
    more

  • Jun 28, 2020

    By Josh
    I would give 5 stars if there was an in-app ability to take notes/rate individual dishes. Not to be published, but for my own reference.
    more
See all positive reviews

  • Jun 24, 2020

    By Shakia Richardson
    Since the pandemic, seems like seamless added on many fees and taxes. Paying for your food, plus delivery fee, plus other fees added on through the app, and taxes. So pricey! If I order something for about $10, I end up spending $20. You have to spend an outrageous amount in order to get the discounts or $5 perks. It's not right. Really horrible considering half the world is out of work due to Covid-19. Seamless is price gouging and taking advantage of our community.
    more

  • Connection Problems Dec 6, 2019

    By ConfusedAndJustWantedHelp
    I've used Seamless many times before and it's been great, but had a terrible experience today. I decided to try out ordering at a restaurant that uses a driver. I closed my eyes for a few minutes because I had a pounding headache but left my ringer on, knowing I'd get a call once he was here. Eventually I happened to check my phone, and saw there was one notification for Seamless that said my driver had been there for a couple of minutes but would only be there for a few more because he had been contacting me and waiting. I never received ANY calls or texts, I checked my call history, and when I tried calling him via the app it said there was a "connection problem". It let me text him as I was running downstairs, but he never answered. It finally let me call him and he said he had already left and was "too far away" to come back, even though it had only been a few minutes. I tried calling Seamless customer service to get a refund, but after explaining the situation, they could only offer me a "sorry" and a discount on my next order because apparently in their history it said he called me. There is nothing in my call history, he never contacted me. How is this my fault? I'm very upset with Seamless and would appreciate if someone would refund my order, otherwise I will be very wary of using this company for my deliveries in the future, as I cannot trust it. Thank you.
    more

  • Jul 4, 2020

    By Preejit Prakash
    The freaking place order button is missing in the latest version! Completely defeats the purpose of the app if no one can actually place orders!!!! How the hell did such a high bug make it into production and how stupid is the development team?!
    more

  • Not that intuitive sometimes. Feb 11, 2019

    By AmmNotJamm
    The usability on this app can be frustrating at times. Firstly I like the past orders section. However if I press on the name of restaurant it should bring me to the menu not to the last order I made. If I tap on the white card with the order details, then sure show me the last order I made. The expectation is that if I click on the name, I want to order something different from that restaurant. The other use case is viewing the status of my order. I have no idea how to do this. It was not appearing under My Seamless. If I tap on the gear icon I also don’t see anything related. Eventually I had to rely on my email to figure out the status. Loading into the app now I see that “Your Order has been picked up” but I never saw any intermediate status (order received, order in the works, etc). Additionally when I switched from delivery to pickup option, the tip section was impossible to toggle off without starting the whole process over. Lastly, the Restaurant tab times out so often it’s frustrating to click on. However as this could be due to a number of factors that are beyond developer control like poor connectivity, I mention it last. But it’s still important as many people I know order food on their commute home, so they aren’t on the best wifi.
    more

  • Jul 5, 2020

    By C Shendge
    Broken and there is no way to tell the developer that it is broke from the app so I'm doing it here. The app is broken. It will not allow us to place an order with any restaurant. It simply stops at the Review Order page. You cannot confirm your order. Tried 5 different places, restarting the app, logging out of the app, and restarting the phone.
    more
See all negative reviews
  1. Explore your local food scene and find new favorites you'd never know about otherwise, all without leaving your home or office
  2. Know where your order is and when it will arrive with live push notifications and delivery tracking
  3. Be part of the Seamless community! Submit ratings and reviews of favorite restaurants and add your valued insight to the local cuisine

Reviewed by Laura S on December 28, 2017

See all editor’s reviews

  • Huge flaw - beware Jan 6, 2018

    By Lolareiland
    I used to be one of seamless’s bigger customers, ordering 5-7x a week. I’m done with them, extremely frustrated by repeated failure. Twice in a row, seamless showed a restaurant to be open (not an odd time, like in the afternoon, for Lunch) and listed a delivery wait Time. I ordered and received a confirmation and a delivery time from seamless. Then, nothing happened. No delivery, called the restaurant and there was no answer. Here’s the weird part - no refund was ever issued unless I called Seamless to register a complaint. Just not acceptable. Customer service gave me the lame explanation that the restaurant closed for the prior night and just didn’t turn off seamless. Just ridiculous. So beware. Track your order carefully. Even call the restaurant. Better yet, use another service that doesn’t suffer from this amateur problem. I use caviar now. Done with seamless, they have lost me.
    more

  • Jul 5, 2020

    By Trajan Intellia
    Always a great experience, even when things dont woek out peefectly. There are always going to be be little things here and there that may trip you up when using the app, like any other app, but a little patience and it always works out.
    more

  • Apr 19, 2020

    By Denise Harris
    Love the app. So grateful for it during this time. Only thing I don't like is the fact that sometimes I order something and I'm charged (immediately) and then can be notified thereafter that a portion of my order isn't available and then have wait for it to be credited back to my account (which takes a few days). Not sure if that's a Seamless issue or the restaurants issue but it seems like if something isn't available it should be reflected on your website. Still grateful for the service but...
    more

  • Jun 26, 2020

    By Arlene Myers
    Always have variety of selections to suite the needs of the family and also on time.
    more

  • May 26, 2020

    By A Google user
    I use Seamless at least once or twice a week. It saves so much time than calling the restaurant. I have everything all set up. All I have to do is place my order with the restaurant I prefer that day. It's easy and simple. Update: Thank you Seamless for listening and adding discounts and perks it makes ordering from the app more worth while. Due to covid-19 pandemic. Restaurants that still charge delivery fees should offer 10% or more discounts on orders over $50. Many are still unemployed.
    more
See all 5 reviews

  • Some vendor delivery problems Oct 24, 2019

    By Cachae7
    I’ve been using Seemless/GrubHub for years and never had a problem- until the other night. In NYC this past Tuesday night it was raining. When the whether is bad you kinda expect a delay in food delivery, but this one took the case. No only did the delivery guy claim to have delivered my food, he refused to answer the phone for me And the restaurant he works for. After all the calling back and forth, it’s now 11 p.m. and I knew I wouldn’t be able to get such healthy food at such an hour. So I decided to re-order the food and went to the restaurant to pick it up and paid cash. I told the restaurant to take the $$ for my order out of his pay to make sure He didn’t get away with it. At least I was reimbursed for the order I Never received.... who would think about doing such a thing? Besides, it’s Not like he got into an accident, maybe skidding in the water because of the rain... (yes, that happened before), but at least I got my food from a restaurant I always order from, so I knew my delivery guy on that run... This was the 1st time I ordered from this deli, but I see I’ll have to pick up my food from now on from this one. Otherwise, I love the convenience of ordering food <3.
    more

  • Jun 26, 2020

    By Adrien Ventugol
    Pretty good UI, although it can be hard to navigate at first. Not finding a restaurant you know is close or finding it only to see they closed is especially frustrating
    more

  • Jun 28, 2020

    By Josh
    I would give 5 stars if there was an in-app ability to take notes/rate individual dishes. Not to be published, but for my own reference.
    more

  • May 28, 2020

    By Daniel Woodruff
    The app is great. Lots of restaurant options. The menu shows many pictures and highlights popular items. The "tracker" that shows when your order will be delivered has not been accurate a single time, but i think that is more of a restaurant issue than a Seamless issue. I live in New York City, so that could be why delivery takes so long too.
    more

  • Many flaws Sep 25, 2019

    By klarface
    My usage with Seamless has gone down tremendously. Their system does not allow you to update your primary contact information according to the customer service representative I spoke to. Even if you do, it doesn’t register on their end. I changed my phone number a few months ago and even though my old number was deleted and updated, every time I order from a restaurant, they still have my old number on the order receipt. The delivery person is forced to contact seamless, who then has to alert me via email (the delivery people never look at the delivery instructions to ring the buzzer for some reason). Meanwhile the delivery person is standing outside for 20 minutes, ignoring the delivery instructions to ring the doorbell. This happens every time. The customer service representative suggested I put the correct phone number in the delivery instructions, but how would that help if they don’t even look at that to begin with? Seamless needs to fix their programming issues or likely lose a lot of customers.
    more
See all 4 reviews

  • Jun 27, 2020

    By Ben Echevarria
    The progra. Is great but the app is a little buggy. It adds promo codes that you don't qualify for.
    more

  • Love the app, not a fan of the delivery drivers. Mar 17, 2019

    By aawatts77
    I have no issues with the app itself or even the restaurants, but the drivers can be very frustrating at times. 90% of the time, they’re great. The other 10% though... completely unacceptable. It’s like the drivers don’t know or don’t care that you can see where they’re at and the status of your delivery. I watched a driver pick up my order, and then sit in the same place for 30 minutes. When I questioned him about it after he arrived, he said he was taking a break. WELL THEN WHY THE HELL DID YOU ACCEPT THE DELIVERY??? My food was cold and soggy from the condensation in the package. Other times, my food is picked up and taken 20 minutes in the wrong direction. If I’m going to pay $50 plus for food to be delivered, it should arrive as quickly as possible. Other than that, everything else is fine. Great restaurant selection.
    more

  • Not that intuitive sometimes. Feb 11, 2019

    By AmmNotJamm
    The usability on this app can be frustrating at times. Firstly I like the past orders section. However if I press on the name of restaurant it should bring me to the menu not to the last order I made. If I tap on the white card with the order details, then sure show me the last order I made. The expectation is that if I click on the name, I want to order something different from that restaurant. The other use case is viewing the status of my order. I have no idea how to do this. It was not appearing under My Seamless. If I tap on the gear icon I also don’t see anything related. Eventually I had to rely on my email to figure out the status. Loading into the app now I see that “Your Order has been picked up” but I never saw any intermediate status (order received, order in the works, etc). Additionally when I switched from delivery to pickup option, the tip section was impossible to toggle off without starting the whole process over. Lastly, the Restaurant tab times out so often it’s frustrating to click on. However as this could be due to a number of factors that are beyond developer control like poor connectivity, I mention it last. But it’s still important as many people I know order food on their commute home, so they aren’t on the best wifi.
    more

  • Not as good as it used to be Dec 5, 2019

    By mx__j
    Seamless used to be so reliable, decent delivery and if things went wrong, they would respond so fast and be so effective at resolving issues. Now, they hide their chat feature so it’s incredibly difficult to even find their customer service, and their service has been terrible lately. A little while ago I waited 3 hours for food that was never delivered, and Seamless offered no explanation for that issue. I know it was a Seamless issue because the driver was contacted and HAD the food, but did not deliver to me. I’m only rating here because I don’t want to give the poor restaurant a crappy review for Seamless’ fault for sending a bad delivery driver. The customer service was useless and offered me only discounts the “next time” I ordered, as if I would order again after that kind of delivery disaster. I gave Seamless a lot of chances, but after delivering my food consistently late (or not at all) for the past few months, I’ve stopped using the app entirely. I’d honestly pay more delivery fees to get food delivered directly from the restaurants themselves, than to suffer through Seamless’ inefficiencies and poor service.
    more

  • Terrible update: no menu categories & hidden delivery fees Jun 30, 2019

    By Beakerb82
    Recent updates have really tanked the user experience. One, they got rid of menu categories. Try ordering from an NYC diner without it — ridiculous. Two, they removed delivery fee info from the main menu page so that you don’t see it until you’re about to check out and get hit with a $7.99 delivery charge — shady. At bare minimum they could put it in the restaurant’s About Info so that you don’t have to add a fake item and then go to your cart just to see how much the fee is. These changes clearly weren’t made with the user in mind, so I’m guessing they thought they’d please restaurant owners by forcing users to spend more time looking at their menus and not ruling a place out based on how high the fee is. Instead it makes me more inclined to reorder from places I already know (or not order at all) and creates frustration tha