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SchoolsFirst FCU Mobile

SchoolsFirst FCU Mobile

SchoolsFirst FCU

With SchoolsFirst FCU Mobile you can access your accounts anytime, anywhere.

3.2 Ratings 4K+ Reviews 50K+ Downloads

Ratings & Reviews

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  • Apr 29, 2021

    By Antonio Cruz
    I has been using the app for a while with no problems, but I use to have another phone that i lost, and do not let me set the bio-dactilar signature "because I am registered in another account?" The " out of the app screen said "there is an update available" but in the store say other wise??? Os annoying 🙄 😒 😑
  • Not like the old app Mar 16, 2021

    By Ta-Rah-ra
    There are changes made to this app that are annoying. My husband and I have 2 separate SchoolsFirst accounts and transfer money each paycheck to allocate our bills. The transfer notes help us to place our transfers accordingly. The new app has lost that capability, and I have asked numerous times to see about this glitch with their IT and they claim it’s resolved, but even when we remove the app and then upload it again, it still doesn’t work. It also takes a while to generate transfers between members, which the old app was instantaneous, so that’s a bummer too. I have to log out and back in to see any updated transactions. So all that to say we are not happy and wish we never updated the app:/
  • Apr 28, 2021

    By Mark Christian
    Very intuitive and easy to walk through the menus. I enjoyed my School's First app! But the most important thing is the security and the ability to leave a paper trail so I can see when something happens! I have nothing bad to say at all!🥳
  • Great App May 5, 2021

    By Beware999
    This new app is great compared to the old one. At first I didn’t like the because I couldn’t not find what I was looking for. One day I got a new phone and the old app is gone and I have this new app. So I take some time less than an hour for me I would say. I look around and going through everything and I find that this app has a lot more thing than the old app and it is very easy to use. I don’t know about the people that complain this new app is worst than the old one. Yes, at first time uses it seem to be but if you would take some time and learn what with in the app then you would not have a problem. I recommend people spend sometime learning it first before use to get to know the app better.
  • Don’t read comments prior to nov 9 Nov 9, 2020

    By this app will be ok
    After reading some of the comments I was a bit worried I was going to look somewhere else for banking. Downloaded the app anyways. Can not confirm any of this issues. In fact the logins process was so easy. (Given that you already setup your account with the book that was sent to you a month ago or so) The app has a way to label purchases to quickly identify what they are ie: food or bills. People complaining are the ones that waited to the last minute to do this or the ones that tried too early when it was clearly stated that it would be completed nov 2nd. The ultimate test will be once I go in person to a branch office. I’m sure they will be as helpful as always.
  • Apr 24, 2021

    By Adam Young
    It always asks me to update my information and when I input it, I can't update it. I don't need to update my information because it's all correct. I'm just trying to get rid of the darn screen before I see my balance.
  • May 7, 2021

    By Mike Freeman
    I would like to be able to add notes at the time on an account transfer. I would also like to see withdrawals in red. Thanks for putting the withdrawals in red! Still would like to add notes for transfers between my accounts.
  • Review of the app, not the merger Mar 4, 2021

    By Sights
    The app has some cool features that I like, but it is buggy. Even though my husband and I have selected for the app to “remember me” and to use facial recognition to open the app, that is not working. We must put in our password each time, to sign into the app. Furthermore, when opening the app, you can’t even type your password in right away. It loads and then sits there for a while with the login button grayed out. If you try to tap in the password box, it doesn’t recognize that you have clicked/tapped in it. It takes about a full minute before allowing you to type in your password and log in.
  • It's different but works just fine! Mar 31, 2021

    By Free app!?
    Too many negative reviews about this application. I use the mobile banking app to check my balances and my activity nothing more nothing less my mobile application is not my only means of checking my bank account. The icons are big and bold and easy to read everything‘s at the touch of my fingers. Everything that you might have to call and speak to call center rep for can be done on the application, lost debit card lost credit cards temporary freeze on you debit card. What else do you need? It works, get over it , stop complaining about every little thing.
  • Educator Mar 30, 2021

    By Zule D
    I don’t normally write reviews, but given the number of complaints I felt compelled to say something in favor of this app. I was reluctant to download the updated version of this app due to the bad reviews, so when I got a new iPhone I was left with no other choice. Once I did, I immediately noticed the difference in the aesthetics. My account balances and transactions consist of a larger font, which is easier to read. The information is neatly organized so checking my account balances and transferring funds is real easy. This app makes online banking very convenient for me.
  • Apr 29, 2021

    By Antonio Cruz
    I has been using the app for a while with no problems, but I use to have another phone that i lost, and do not let me set the bio-dactilar signature "because I am registered in another account?" The " out of the app screen said "there is an update available" but in the store say other wise??? Os annoying 🙄 😒 😑
  • Not like the old app Mar 16, 2021

    By Ta-Rah-ra
    There are changes made to this app that are annoying. My husband and I have 2 separate SchoolsFirst accounts and transfer money each paycheck to allocate our bills. The transfer notes help us to place our transfers accordingly. The new app has lost that capability, and I have asked numerous times to see about this glitch with their IT and they claim it’s resolved, but even when we remove the app and then upload it again, it still doesn’t work. It also takes a while to generate transfers between members, which the old app was instantaneous, so that’s a bummer too. I have to log out and back in to see any updated transactions. So all that to say we are not happy and wish we never updated the app:/
  • Apr 28, 2021

    By Mark Christian
    Very intuitive and easy to walk through the menus. I enjoyed my School's First app! But the most important thing is the security and the ability to leave a paper trail so I can see when something happens! I have nothing bad to say at all!🥳
  • Great App May 5, 2021

    By Beware999
    This new app is great compared to the old one. At first I didn’t like the because I couldn’t not find what I was looking for. One day I got a new phone and the old app is gone and I have this new app. So I take some time less than an hour for me I would say. I look around and going through everything and I find that this app has a lot more thing than the old app and it is very easy to use. I don’t know about the people that complain this new app is worst than the old one. Yes, at first time uses it seem to be but if you would take some time and learn what with in the app then you would not have a problem. I recommend people spend sometime learning it first before use to get to know the app better.
  • Don’t read comments prior to nov 9 Nov 9, 2020

    By this app will be ok
    After reading some of the comments I was a bit worried I was going to look somewhere else for banking. Downloaded the app anyways. Can not confirm any of this issues. In fact the logins process was so easy. (Given that you already setup your account with the book that was sent to you a month ago or so) The app has a way to label purchases to quickly identify what they are ie: food or bills. People complaining are the ones that waited to the last minute to do this or the ones that tried too early when it was clearly stated that it would be completed nov 2nd. The ultimate test will be once I go in person to a branch office. I’m sure they will be as helpful as always.
  • Apr 24, 2021

    By Adam Young
    It always asks me to update my information and when I input it, I can't update it. I don't need to update my information because it's all correct. I'm just trying to get rid of the darn screen before I see my balance.
  • May 7, 2021

    By Mike Freeman
    I would like to be able to add notes at the time on an account transfer. I would also like to see withdrawals in red. Thanks for putting the withdrawals in red! Still would like to add notes for transfers between my accounts.
  • Review of the app, not the merger Mar 4, 2021

    By Sights
    The app has some cool features that I like, but it is buggy. Even though my husband and I have selected for the app to “remember me” and to use facial recognition to open the app, that is not working. We must put in our password each time, to sign into the app. Furthermore, when opening the app, you can’t even type your password in right away. It loads and then sits there for a while with the login button grayed out. If you try to tap in the password box, it doesn’t recognize that you have clicked/tapped in it. It takes about a full minute before allowing you to type in your password and log in.
  • It's different but works just fine! Mar 31, 2021

    By Free app!?
    Too many negative reviews about this application. I use the mobile banking app to check my balances and my activity nothing more nothing less my mobile application is not my only means of checking my bank account. The icons are big and bold and easy to read everything‘s at the touch of my fingers. Everything that you might have to call and speak to call center rep for can be done on the application, lost debit card lost credit cards temporary freeze on you debit card. What else do you need? It works, get over it , stop complaining about every little thing.
  • Educator Mar 30, 2021

    By Zule D
    I don’t normally write reviews, but given the number of complaints I felt compelled to say something in favor of this app. I was reluctant to download the updated version of this app due to the bad reviews, so when I got a new iPhone I was left with no other choice. Once I did, I immediately noticed the difference in the aesthetics. My account balances and transactions consist of a larger font, which is easier to read. The information is neatly organized so checking my account balances and transferring funds is real easy. This app makes online banking very convenient for me.
  • May 5, 2021

    By Chris Huffman
    Awful. This app was fine. Then, like everything else your bank has done since taking over my CU, it's completely useless. Won't save preferences. Functionality gone. A complete and total waste of time. It went from being the ONLY thing you were doing right, to being like the rest of your operation. Half baked and frustrating.
  • Terrible Merger and Terrible App Dec 1, 2020

    By UnhappywSchools
    This has been the worst merger I have ever dealt with in my life. I have been with Schools for 20 years and am sorely disappointed with all the problems and changes. First, there were loads of issues and miscommunication at the beginning of the merger. Had to wait in line for hours before we could get our answer. Actually a customer coming out of the building gave us the answer to our question about accounts and account numbers. This was never communicated to us by Schools First. Then the website didn’t work for days. Finally, when we did log on, the redesign of the website was terrible and our mortgage wasn’t even listed. The old website and bill pay was easy and straightforward, this is not. Later we received a letter that we didn’t have insurance (which we did) and if we didn’t respond they were going to buy some for us. Some time after that we receive a letter saying, “Oh nevermind, you really did have insurance and we aren’t going to make you pay for new insurance.” Ridiculous. Seriously considering moving all accounts and mortgage to my other hassle free credit union Safe CU.
  • May 6, 2021

    By Christy Staples
    Very hard to navigate! I make an auto payment monthly, but tried to look at the history and it shows nothing. I don't know how to change the pay date. I have it set for the 1st, and it paid on the 3rd! Not happy.
  • I voted against the merger bc I knew this was coming Feb 18, 2021

    By GeneralPeatry
    No merger in the history of the banking community has EVER gone smoothly, and Schools First eating Schools Financial was no exception. That being said, the breadth and width of their failure is still rather shocking to someone who was EXPECTING it to be a rough ride. From a poorly coded phone app, ridiculous wait times for bill pay (they insist on making you wait a minimum of a week, no matter what, despite the old system allowing 1-2 days), new fees and charges (naturally), and the obnoxious integration of Zelle into the app (which kills your old account , if you had one), and the criminally poor communication about all of their changes, it’s a disaster all around. I knew it was going to be bad, but yikes. The app is a joke, everything is worse, not better, and costs more. Shifting my primary banking to USAA. Gave the merger a chance, but it is getting worse, not better. Not closing my account yet, but not holding my breath that it will get better. The new owners are acting like a bank, not a community credit union. They’re jealous of those sweet sweet executive salaries they see on Wall Street, and it shows.
  • Apr 24, 2021

    By Peter Russo
    I do NOT like the changes. Everything takes more "clicks" and is not as intuitive. The changes sacrificed functionality. Also the optional question in this survey are poorly written!! "Does the app look bad visually?" My answer is yes!! You only give the option of No. I'm guessing that you don't want to hear the truth!
  • Can’t say anything good about this app Nov 5, 2020

    By Kherrington50
    I thought that with as much time as they devoted to supposedly making the merger seamless that things would go at least somewhat smoothly. I can’t even log in to the app to see what’s available or see accounts. I initially was able to try to put in my member number etc but then everything stopped working. Couldn’t even get the screen to work to type in anything. Tried the website and whatever phone numbers I could find and nothing worked. I was able to activate my debit at the atm finally. However I can’t keep track of my account at all if I can’t do online banking. The lines getting into the credit union were long and that hasn’t happened before. Presumably a lot of frustrated customers. I have seen any responses to the new members from the developers yet either. I really liked Schools Credit Union but this merger has me thinking about moving my money to a different credit union. I ,as well as many others apparently, want this problem fixed asap. Going to check out other credit unions over the next few days.
  • Worst Banking App by FAR Feb 9, 2021

    By LizillaBliss
    This app is so appallingly bad I’m legitimately considering leaving this credit union. Which is sad, since I’ve been a member my whole life. It makes me feel very nervous that access to my account is dependent upon a faulty, unreliable app. The old Schools app was easy to use, responsive, and straightforward. When I deposited a check, it showed up right away in my account. This app doesn’t even give an indication that your check was successfully deposited. On the old app, my husband and I could transfer funds into our shared accounts that would be visible immediately, but on the new one, we’re left wondering if the transfer went through for approx 24 hours. This new app has randomly prompted me to change my password, and then change it again, and then say something went wrong and not let me log in. To say this is frustrating is an understatement. With today’s technology, there is no excuse for such an ancient, temperamental app. I haven’t seen a new update for it in quite a while, so it doesn’t seem as if Schools First is bothered by this.
  • May 6, 2021

    By Sierra Sanchez
    This app is terrible. Constant crashes, check depositing doesn't work. Biometrics don't work. The other Schools app was great and worked perfectly fine, no idea why they didn't just keep that one. Everytime I update this app I can't use it for about a week because it crashes every time I login.
  • Wish I could give negative stars! Nov 29, 2020

    By Yorbalindagirl
    I too had the same issues as others did. Getting kicked out of the app, unable to make deposits on line and not able to see the same level of details when I view my checking account. I see “categories” which I don’t utilize and a lack of details such as the where and when the “withdrawal “ occurred. Now the only value I see by looking at my account is the balance which isn’t acceptable to me. I need the details like the old app had and like every other bank and credit union I have ever used has. If there is something I need to do so I can view those details please let me know. If you are stilling working on the app please inform us. If this is it and the app will not be improved than like many many others I too will need to move my accounts. I have tried to contact customer service but I received an email stating they are running 4 days behind. That right there should tell you that you need to go back to the old app. Or perhaps give us a choice to use the old vs. new app.
  • Apr 29, 2021

    By William Pothier
    Just downloaded it as I got the email and I can't even log in. Said my account is locked due to several unsuccessful log in attempts but I literally signed on to the old app with no problems after that. Not impressed and reading the other reviews not looking forward to the old app going away...

No reviews available

No reviews available

  • Apr 28, 2021

    By Mark Christian
    Very intuitive and easy to walk through the menus. I enjoyed my School's First app! But the most important thing is the security and the ability to leave a paper trail so I can see when something happens! I have nothing bad to say at all!🥳
  • Great App May 5, 2021

    By Beware999
    This new app is great compared to the old one. At first I didn’t like the because I couldn’t not find what I was looking for. One day I got a new phone and the old app is gone and I have this new app. So I take some time less than an hour for me I would say. I look around and going through everything and I find that this app has a lot more thing than the old app and it is very easy to use. I don’t know about the people that complain this new app is worst than the old one. Yes, at first time uses it seem to be but if you would take some time and learn what with in the app then you would not have a problem. I recommend people spend sometime learning it first before use to get to know the app better.
  • Don’t read comments prior to nov 9 Nov 9, 2020

    By this app will be ok
    After reading some of the comments I was a bit worried I was going to look somewhere else for banking. Downloaded the app anyways. Can not confirm any of this issues. In fact the logins process was so easy. (Given that you already setup your account with the book that was sent to you a month ago or so) The app has a way to label purchases to quickly identify what they are ie: food or bills. People complaining are the ones that waited to the last minute to do this or the ones that tried too early when it was clearly stated that it would be completed nov 2nd. The ultimate test will be once I go in person to a branch office. I’m sure they will be as helpful as always.
  • It's different but works just fine! Mar 31, 2021

    By Free app!?
    Too many negative reviews about this application. I use the mobile banking app to check my balances and my activity nothing more nothing less my mobile application is not my only means of checking my bank account. The icons are big and bold and easy to read everything‘s at the touch of my fingers. Everything that you might have to call and speak to call center rep for can be done on the application, lost debit card lost credit cards temporary freeze on you debit card. What else do you need? It works, get over it , stop complaining about every little thing.
  • Educator Mar 30, 2021

    By Zule D
    I don’t normally write reviews, but given the number of complaints I felt compelled to say something in favor of this app. I was reluctant to download the updated version of this app due to the bad reviews, so when I got a new iPhone I was left with no other choice. Once I did, I immediately noticed the difference in the aesthetics. My account balances and transactions consist of a larger font, which is easier to read. The information is neatly organized so checking my account balances and transferring funds is real easy. This app makes online banking very convenient for me.
  • Apr 28, 2021

    By J S
    So convenient! Love the edeposit and Zelle features! I haven't stepped foot into a branch for many years!
  • Apr 24, 2021

    By Adam Young
    It always asks me to update my information and when I input it, I can't update it. I don't need to update my information because it's all correct. I'm just trying to get rid of the darn screen before I see my balance.
  • May 7, 2021

    By Mike Freeman
    I would like to be able to add notes at the time on an account transfer. I would also like to see withdrawals in red. Thanks for putting the withdrawals in red! Still would like to add notes for transfers between my accounts.
  • Good app update Mar 8, 2021

    By Veece64
    Happy that the apps been updated, being one who does 99% of my banking via the app, it’s a huge improvement! visually, looks great and seeing previous balances after each transaction very helpful. Love the new pending too, showing as ‘available’ and and with the overall balance on the same screen makes it very clear for those of us who are terrible at money management. Haven’t used many of the features outside of online deposits and transfers, but seems to be running excellent. The newest 5.x update seemed to fix an issue with the login ‘user’ field, which now responds to touch first time. Good job dev team!
  • Apr 29, 2021

    By Antonio Cruz
    I has been using the app for a while with no problems, but I use to have another phone that i lost, and do not let me set the bio-dactilar signature "because I am registered in another account?" The " out of the app screen said "there is an update available" but in the store say other wise??? Os annoying 🙄 😒 😑
  • Not like the old app Mar 16, 2021

    By Ta-Rah-ra
    There are changes made to this app that are annoying. My husband and I have 2 separate SchoolsFirst accounts and transfer money each paycheck to allocate our bills. The transfer notes help us to place our transfers accordingly. The new app has lost that capability, and I have asked numerous times to see about this glitch with their IT and they claim it’s resolved, but even when we remove the app and then upload it again, it still doesn’t work. It also takes a while to generate transfers between members, which the old app was instantaneous, so that’s a bummer too. I have to log out and back in to see any updated transactions. So all that to say we are not happy and wish we never updated the app:/
  • Review of the app, not the merger Mar 4, 2021

    By Sights
    The app has some cool features that I like, but it is buggy. Even though my husband and I have selected for the app to “remember me” and to use facial recognition to open the app, that is not working. We must put in our password each time, to sign into the app. Furthermore, when opening the app, you can’t even type your password in right away. It loads and then sits there for a while with the login button grayed out. If you try to tap in the password box, it doesn’t recognize that you have clicked/tapped in it. It takes about a full minute before allowing you to type in your password and log in.
  • May 6, 2021

    By Christy Staples
    Very hard to navigate! I make an auto payment monthly, but tried to look at the history and it shows nothing. I don't know how to change the pay date. I have it set for the 1st, and it paid on the 3rd! Not happy.
  • May 8, 2021

    By Jack Urch
    can't find the balance check by sliding right when not logged in....fingerprint option disappeared for a while...now it constantly crashes...5/8 biometrics doesn't work again... heads up..the new app doesn't hace the fingerprint option
  • just why? Nov 10, 2020

    By Jar headed
    i’ve been with schools for as long as I can remember and have never had any issues or complaints and always spoke so highly of them for so long to other people. this merger and this new app is a complete step back from what I knew and loved about schools. the old app was very straightforward and this one seems like a ticking time bomb for overdraft fees and missing funds. I loved that with the old app you could deposit a check and see it immediately in your bank account but now when you deposit a check there’s no confirmation it was received and you have to wait to even make sure it shows up in your account. I get that it’s a standard for a lot of banks to do that but one of the best features of schools before was the no hassle and no waiting time. I really hope things can improve because so far I am not happy. love the new yellow cards though lol
  • PLEASE Make this Revision Mar 6, 2021

    By nickdanger74
    The ONE thing I really don’t like is LOANS don’t show the total balance remaining in the new app. They only show the payment due. PLEASE FIX THIS and make it like the old app where it shows tor balance and monthly payment. I really like to see the balance for my mortgage and auto loans. I get satisfaction by seeing the balance go down. It motivates me. And please don’t say “the balance is on your statements.” Those ancient, dot-matrix-printer-looking monthly statements are confounding and useless. Please add this to the app. I also agree that Zelle is hard to find. I really liked the little dashboard with buttons like “mine money” on the bottom of the old app too. You could make this app great with some practical tweaks and user-friendly adjustments. As it is now, I’m not going to use it and keep using the old one until this one has the features I want and should be there.
  • Zero attention to accessibility for blind people! Mar 27, 2021

    By rusty Perez
    This app is somewhat accessible to blind people using voiceover on the iPhone. But when it comes down to doing important things, like transferring money between accounts, it is impossible to enter dollar amounts because the keypad does not come up when voiceover is enabled. I have called Schools First several times and attempted to convey this to them, their phone support doesn’t seem to understand, and blames it on my version of iOS or on my phone. I have been complaining about this for nearly a year, several updates have come out, and I have tryed them, but to no avail. There are a couple of other small issues including unlabeled buttons etc., but the keypad issue makes this app unusable for blind people on their own. I wish somebody would pay attention to those of us who can’t see the screen!
  • Apr 13, 2021

    By Zanet Kelly
    UPDATE 04/13: I've been able to log in once since my 1st review. I don't even get a log in screen, just the background and the loading circle. Ridiculous. Teachers don't have time for an app not working. APp was good. But now it won't load or open. No log in screen. Waste of time when you want to check things away from your computer.
  • May 5, 2021

    By Chris Huffman
    Awful. This app was fine. Then, like everything else your bank has done since taking over my CU, it's completely useless. Won't save preferences. Functionality gone. A complete and total waste of time. It went from being the ONLY thing you were doing right, to being like the rest of your operation. Half baked and frustrating.
  • Terrible Merger and Terrible App Dec 1, 2020

    By UnhappywSchools
    This has been the worst merger I have ever dealt with in my life. I have been with Schools for 20 years and am sorely disappointed with all the problems and changes. First, there were loads of issues and miscommunication at the beginning of the merger. Had to wait in line for hours before we could get our answer. Actually a customer coming out of the building gave us the answer to our question about accounts and account numbers. This was never communicated to us by Schools First. Then the website didn’t work for days. Finally, when we did log on, the redesign of the website was terrible and our mortgage wasn’t even listed. The old website and bill pay was easy and straightforward, this is not. Later we received a letter that we didn’t have insurance (which we did) and if we didn’t respond they were going to buy some for us. Some time after that we receive a letter saying, “Oh nevermind, you really did have insurance and we aren’t going to make you pay for new insurance.” Ridiculous. Seriously considering moving all accounts and mortgage to my other hassle free credit union Safe CU.
  • I voted against the merger bc I knew this was coming Feb 18, 2021

    By GeneralPeatry
    No merger in the history of the banking community has EVER gone smoothly, and Schools First eating Schools Financial was no exception. That being said, the breadth and width of their failure is still rather shocking to someone who was EXPECTING it to be a rough ride. From a poorly coded phone app, ridiculous wait times for bill pay (they insist on making you wait a minimum of a week, no matter what, despite the old system allowing 1-2 days), new fees and charges (naturally), and the obnoxious integration of Zelle into the app (which kills your old account , if you had one), and the criminally poor communication about all of their changes, it’s a disaster all around. I knew it was going to be bad, but yikes. The app is a joke, everything is worse, not better, and costs more. Shifting my primary banking to USAA. Gave the merger a chance, but it is getting worse, not better. Not closing my account yet, but not holding my breath that it will get better. The new owners are acting like a bank, not a community credit union. They’re jealous of those sweet sweet executive salaries they see on Wall Street, and it shows.
  • Apr 24, 2021

    By Peter Russo
    I do NOT like the changes. Everything takes more "clicks" and is not as intuitive. The changes sacrificed functionality. Also the optional question in this survey are poorly written!! "Does the app look bad visually?" My answer is yes!! You only give the option of No. I'm guessing that you don't want to hear the truth!
  • Can’t say anything good about this app Nov 5, 2020

    By Kherrington50
    I thought that with as much time as they devoted to supposedly making the merger seamless that things would go at least somewhat smoothly. I can’t even log in to the app to see what’s available or see accounts. I initially was able to try to put in my member number etc but then everything stopped working. Couldn’t even get the screen to work to type in anything. Tried the website and whatever phone numbers I could find and nothing worked. I was able to activate my debit at the atm finally. However I can’t keep track of my account at all if I can’t do online banking. The lines getting into the credit union were long and that hasn’t happened before. Presumably a lot of frustrated customers. I have seen any responses to the new members from the developers yet either. I really liked Schools Credit Union but this merger has me thinking about moving my money to a different credit union. I ,as well as many others apparently, want this problem fixed asap. Going to check out other credit unions over the next few days.
  • Worst Banking App by FAR Feb 9, 2021

    By LizillaBliss
    This app is so appallingly bad I’m legitimately considering leaving this credit union. Which is sad, since I’ve been a member my whole life. It makes me feel very nervous that access to my account is dependent upon a faulty, unreliable app. The old Schools app was easy to use, responsive, and straightforward. When I deposited a check, it showed up right away in my account. This app doesn’t even give an indication that your check was successfully deposited. On the old app, my husband and I could transfer funds into our shared accounts that would be visible immediately, but on the new one, we’re left wondering if the transfer went through for approx 24 hours. This new app has randomly prompted me to change my password, and then change it again, and then say something went wrong and not let me log in. To say this is frustrating is an understatement. With today’s technology, there is no excuse for such an ancient, temperamental app. I haven’t seen a new update for it in quite a while, so it doesn’t seem as if Schools First is bothered by this.
  • May 6, 2021

    By Sierra Sanchez
    This app is terrible. Constant crashes, check depositing doesn't work. Biometrics don't work. The other Schools app was great and worked perfectly fine, no idea why they didn't just keep that one. Everytime I update this app I can't use it for about a week because it crashes every time I login.
  • Wish I could give negative stars! Nov 29, 2020

    By Yorbalindagirl
    I too had the same issues as others did. Getting kicked out of the app, unable to make deposits on line and not able to see the same level of details when I view my checking account. I see “categories” which I don’t utilize and a lack of details such as the where and when the “withdrawal “ occurred. Now the only value I see by looking at my account is the balance which isn’t acceptable to me. I need the details like the old app had and like every other bank and credit union I have ever used has. If there is something I need to do so I can view those details please let me know. If you are stilling working on the app please inform us. If this is it and the app will not be improved than like many many others I too will need to move my accounts. I have tried to contact customer service but I received an email stating they are running 4 days behind. That right there should tell you that you need to go back to the old app. Or perhaps give us a choice to use the old vs. new app.
  • Apr 29, 2021

    By William Pothier
    Just downloaded it as I got the email and I can't even log in. Said my account is locked due to several unsuccessful log in attempts but I literally signed on to the old app with no problems after that. Not impressed and reading the other reviews not looking forward to the old app going away...
  • Very disappointed Nov 1, 2020

    By Pemely
    I have been a member for years and I am very disappointed . I have had the regular old SchoolsFirst app for years there’s a few times were they have had problems with the app similar to today . This morning I tried logging in with it and it was not working because of my connection so I deleted it since I knew it was their problem not mine , it automatically downloaded this new version that won’t even let me log in. Every time something similar to this happens it is always when the bank is closed , can’t contact any member for help even every website for schools first is not working at all they are all down I wanted to try doing it online instead of on the app but no . I’m randomly left with no way to get my money today for who knows how long I have many groceries to get unfortunately it’s broken . This is one of the only problems I’ve had with this bank I really don’t want to end up changing banks

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