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Schlage Home

Schlage Home

Schlage Lock Company, LLC

Formerly Schlage Sense app

4.7 Ratings 77K+ Reviews 100K+ Downloads

Ratings & Reviews

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  • Great reliable smart lock/app! Only User error Apr 13, 2019

    By MelodicApex8
    Firstly, the app keeps getting better, it was minimal at first but now has schedules and a little more and thankfully tells you who/how the lock was activated (by the Schlage app only). I can’t believe more people haven’t used the app or bought the lock. Been over 2yrs and I haven’t even changed the AA batteries - still 36% battery. I use AppleTV and HomeKit, I tell my phone all the time to lock or check if it locked/unlocked. Works great with the iWatch and always responsive almost always within 5seconds the lock is activated. I have had a few issues here and there, no more than any other electronic device that’s works nearly flawless. I bought two more Sense locks for the other doors a year later. Quality built construction lock, just keep working on the app and I will continue to tell others this is a must buy tool for a smart home and a seamless way to monitor the locks throughout. The reviews are just outright user error, lack of patience, outdated phone/device, one even said it only works within 30’ because of BlueTooth - its WiFi.
  • Jun 8, 2021

    By Adam Fishman
    Overall good app, but needs a hold unlock option when using the auto lock option. It becomes a problem when work is being done at the house. I've tried to turn off the auto lock during this time but the lock doesn't seem to receive the change fast enough. Would be great if I could hold an unlock for x time or minutes instead.
  • Works great Jan 28, 2020

    By ply problem
    Easy to install and has worked great since I’ve owned it. I estimate I’ve owed it for 9 months or so without any problems. I’ve changed the batteries once but that is no big deal in my opinion considering how often it’s used. The app told me the batteries were low and they are easy to change. My other locks are the same brand and I was easily able to rekey this lock to my existing key set. I wish I had switched to this type of lock years ago. I have two young kids and live in the northeast so weather can change frequently. Such a convenience to unlock from the car and the kids can get inside while I take groceries etc from the car and spare some wet weather. Plus for my wife to runs and can keep the keys at home. I think people who give this poor reviews may not fully understand what they’ve purchased. Glad I went with the WiFi version instead of the Bluetooth.
  • May 20, 2021

    By Alyssa Fox
    I recently moved into my first home and this was one of the features that came with it. I have to say I really enjoy the peace of mind knowing when my door is locked or not. It's nice to be able to lock/unlock remotely, especially if I'm busy around the house and need to unlock for a friend or family member that's visiting. All in all, I'm super happy so far with this app.
  • Would like to be able to schedule the time it locks or unlocks Sep 24, 2019

    By Chadrackmeshack
    We like the lock and being able to check the status and unlock/lock from the app. We have dogs, so this nice to give the neighbor kid access when we are gone to care for the dogs. My biggest suggestion and peeve with the lock: We wish there was a way to schedule the door with time of day to lock or unlock. It’s really annoying to have the only option to lock it after only a few seconds or minutes, especially since it is a door we use regularly throughout the day. It would be nice to set it to lock at specific times instead. We don’t use the auto lock delay because it is so annoying to have to unlock the door every time we go in or out. I will improve our rating if you add this feature!
  • May 30, 2021

    By Isaac Woodard
    The Schlage Home app is simple to use and WORKS WELL but has some deficiencies. The first listed is, in my opinion, the most severe. 1. The app will sometimes turn my Bluetooth off without my permission and disconnect my phone from other devices. 2. Guest users have a twelve character limit for their name. Often, perfectly normal names cannot be fully added without abbreviation because the app. 3. PIN codes must be SIX digits. No less. No more. Longer codes would increase security.
  • Simple changes would help Sep 1, 2020

    By Elshador
    (Version 4.1.9) Having the same button to toggle locked/unlocked can be problematic, as can having the majority of the screen act as the toggle button. I tried to swipe up to get to multitask mode to get into another app, and in the process ended up sending an unlock command to the door. Thankfully I was at home and heard it unlock itself, but if I had been away from home, it may have left my door unlocked without my knowledge. Also, if the app is still open and processing a command when you lock the phone, a command may be sent, then upon unlocking the phone, the app may send a repeat command, which again can be problematic if the app inadvertently sends a second unlock command hours later when you are away from home. An option to get a notification when the lock has been unlocked for more than x amount of time would be nice. On the plus side, the lock/unlock notifications are handy, as is the autolock option, though customizable time increments would be appreciated.
  • Jun 8, 2021

    By Patrick Sullivan
    The app works ok, but it's very slow responding, and is not usable if you need or expect immediate, undelayed response, like a car fob does for car locks. And the lock goes through batteries faster than I'd like. The hardware has wonderful quality and workmanship. Solid.
  • Love the lock/app combo; low battery status needed Jun 13, 2020

    By hconn21
    Never thought I would fall in love with a deadbolt, but this little guy has helped give me more piece of mind. I can see when my kids (16 & 21) are coming and going without being the overbearing or prying mom. It’s nice to know when I’m out that they have gotten home safely without them having to remember to text me. Basically, none of us have to think of these things, the lock does the heavy lifting for us. On a recent trip out of the country I could see that they were leaving the house on time to get to school and when they returned home again. Even though they were an ocean away it made me feel close to them. One complaint about the app is that it would be really nice to receive a low battery notification. I don’t use the front door very often (my comings and goings are via the garage), just the boys, so I am dependent on them to tell me when the battery needs to be replaced.
  • May 11, 2021

    By Jason Zwickler
    All in all the lock works very well. You cannot tell if the door is open or closed, it can show locked even if the door is wide open. The only information available is whether the deadbolt is in or out. It doesn't matter if The door is closed or not. I love being able to give everyone their own code.... 7 months later, the locks been great just changed the batteries not too long ago, seemed like the batteries last about 6 months perfect!
  • Great reliable smart lock/app! Only User error Apr 13, 2019

    By MelodicApex8
    Firstly, the app keeps getting better, it was minimal at first but now has schedules and a little more and thankfully tells you who/how the lock was activated (by the Schlage app only). I can’t believe more people haven’t used the app or bought the lock. Been over 2yrs and I haven’t even changed the AA batteries - still 36% battery. I use AppleTV and HomeKit, I tell my phone all the time to lock or check if it locked/unlocked. Works great with the iWatch and always responsive almost always within 5seconds the lock is activated. I have had a few issues here and there, no more than any other electronic device that’s works nearly flawless. I bought two more Sense locks for the other doors a year later. Quality built construction lock, just keep working on the app and I will continue to tell others this is a must buy tool for a smart home and a seamless way to monitor the locks throughout. The reviews are just outright user error, lack of patience, outdated phone/device, one even said it only works within 30’ because of BlueTooth - its WiFi.
  • Jun 8, 2021

    By Adam Fishman
    Overall good app, but needs a hold unlock option when using the auto lock option. It becomes a problem when work is being done at the house. I've tried to turn off the auto lock during this time but the lock doesn't seem to receive the change fast enough. Would be great if I could hold an unlock for x time or minutes instead.
  • Works great Jan 28, 2020

    By ply problem
    Easy to install and has worked great since I’ve owned it. I estimate I’ve owed it for 9 months or so without any problems. I’ve changed the batteries once but that is no big deal in my opinion considering how often it’s used. The app told me the batteries were low and they are easy to change. My other locks are the same brand and I was easily able to rekey this lock to my existing key set. I wish I had switched to this type of lock years ago. I have two young kids and live in the northeast so weather can change frequently. Such a convenience to unlock from the car and the kids can get inside while I take groceries etc from the car and spare some wet weather. Plus for my wife to runs and can keep the keys at home. I think people who give this poor reviews may not fully understand what they’ve purchased. Glad I went with the WiFi version instead of the Bluetooth.
  • May 20, 2021

    By Alyssa Fox
    I recently moved into my first home and this was one of the features that came with it. I have to say I really enjoy the peace of mind knowing when my door is locked or not. It's nice to be able to lock/unlock remotely, especially if I'm busy around the house and need to unlock for a friend or family member that's visiting. All in all, I'm super happy so far with this app.
  • Would like to be able to schedule the time it locks or unlocks Sep 24, 2019

    By Chadrackmeshack
    We like the lock and being able to check the status and unlock/lock from the app. We have dogs, so this nice to give the neighbor kid access when we are gone to care for the dogs. My biggest suggestion and peeve with the lock: We wish there was a way to schedule the door with time of day to lock or unlock. It’s really annoying to have the only option to lock it after only a few seconds or minutes, especially since it is a door we use regularly throughout the day. It would be nice to set it to lock at specific times instead. We don’t use the auto lock delay because it is so annoying to have to unlock the door every time we go in or out. I will improve our rating if you add this feature!
  • May 30, 2021

    By Isaac Woodard
    The Schlage Home app is simple to use and WORKS WELL but has some deficiencies. The first listed is, in my opinion, the most severe. 1. The app will sometimes turn my Bluetooth off without my permission and disconnect my phone from other devices. 2. Guest users have a twelve character limit for their name. Often, perfectly normal names cannot be fully added without abbreviation because the app. 3. PIN codes must be SIX digits. No less. No more. Longer codes would increase security.
  • Simple changes would help Sep 1, 2020

    By Elshador
    (Version 4.1.9) Having the same button to toggle locked/unlocked can be problematic, as can having the majority of the screen act as the toggle button. I tried to swipe up to get to multitask mode to get into another app, and in the process ended up sending an unlock command to the door. Thankfully I was at home and heard it unlock itself, but if I had been away from home, it may have left my door unlocked without my knowledge. Also, if the app is still open and processing a command when you lock the phone, a command may be sent, then upon unlocking the phone, the app may send a repeat command, which again can be problematic if the app inadvertently sends a second unlock command hours later when you are away from home. An option to get a notification when the lock has been unlocked for more than x amount of time would be nice. On the plus side, the lock/unlock notifications are handy, as is the autolock option, though customizable time increments would be appreciated.
  • Jun 8, 2021

    By Patrick Sullivan
    The app works ok, but it's very slow responding, and is not usable if you need or expect immediate, undelayed response, like a car fob does for car locks. And the lock goes through batteries faster than I'd like. The hardware has wonderful quality and workmanship. Solid.
  • Love the lock/app combo; low battery status needed Jun 13, 2020

    By hconn21
    Never thought I would fall in love with a deadbolt, but this little guy has helped give me more piece of mind. I can see when my kids (16 & 21) are coming and going without being the overbearing or prying mom. It’s nice to know when I’m out that they have gotten home safely without them having to remember to text me. Basically, none of us have to think of these things, the lock does the heavy lifting for us. On a recent trip out of the country I could see that they were leaving the house on time to get to school and when they returned home again. Even though they were an ocean away it made me feel close to them. One complaint about the app is that it would be really nice to receive a low battery notification. I don’t use the front door very often (my comings and goings are via the garage), just the boys, so I am dependent on them to tell me when the battery needs to be replaced.
  • May 11, 2021

    By Jason Zwickler
    All in all the lock works very well. You cannot tell if the door is open or closed, it can show locked even if the door is wide open. The only information available is whether the deadbolt is in or out. It doesn't matter if The door is closed or not. I love being able to give everyone their own code.... 7 months later, the locks been great just changed the batteries not too long ago, seemed like the batteries last about 6 months perfect!
  • May 25, 2021

    By vaseema nooruddin
    Began just fine, but it's turned into a terrible app that has repeatedly put me in a bind. Every time I try to add a name/code and save my changes, it tells me that it "failed to perform action. Please try again later." I'm at my wits end. I've uninstalled and restalled it, logged in and out of it numerous times, you name it. Unfortunately I don't know what my options are except to, what, abandon the locks?
  • Mar 19, 2021

    By Michael Kwong
    Using the app with the schlage encode deadbolt. Quite a bit of delay (30-60 seconds) between unlocking/locking using the app. Delayed notifications when unlock/lock, which isn't very useful. Unable to save new codes after multiple tries. All these issues are replicated when I use the app through my wife's iOS apple phone. Disappointing given the price paid for the locks.
  • May 23, 2021

    By Edgar Agopyan
    App sucks and so does the lock. If they made it more challenging and inconvenient to pair phone to the lock then lock to the wifi then wifi to the hub. Not worth the hassel not worth the money. I will be returning the wifi adapter I just purchased for my Schlage Sense lock and possibly the lock itself as well. Not user friendly at all and full of glitches. I do not recommend to anyone.
  • Same inconsistency issues reported by others May 8, 2019

    By Neal Anderson
    As many other users report, the app shows the lock as “unreachable” sporadically with no apparent pattern, rhyme or reason. Frustrating. When the app works (ie, when it is able to connect to the lock remotely), it is pretty great. And the lock itself is awesome. But the app is very inconsistent as to when it works and when it doesn’t. (Contrary to a recent review from April 12, this is not user error.) One issue that is always present, even when it is able to reach the lock, concerns the expanded history tab- when I am away from the house and click “show more history,” it doesn’t load more history but just shows the spinning dial to indicate more history is loading (it only loads more history I’m at home, physically close to the actual lock. Again, not user error.)
  • Apr 7, 2021

    By Alan M.
    There's no way to temporarily remove people's access (e.g., a privacy or vacation mode). If you have multiple locks around your house, you have to manually set up each user account on each lock. And it constantly forgets my logon info. Guess what you don't want to spend time doing when you're quickly trying to let someone in remotely: start logging in from scratch. It also forgets your logon info whenever you don't have an internet connection instead of just reporting that there's no connection.
  • App not as reliable as it should be. May 15, 2019

    By -Martin-G-
    We have the Bluetooth (not WiFi) model at my home and my wife’s business. The locks themselves are fairly reliable are battery efficient. We’ve had them 4 years now and haven’t been let down by the operation at the door. However, the operation with the app, which is the whole purpose of getting a “smart” lock leaves a lot to be desired. The lock advertised compatibility with apple’s HomeKit system which was a major benefit. I have an Apple TV and a couple of new iPads that stay at home, so theoretically I should be able to control my locks even while I’m away from home. I should be able to see if my doors are locked while away from home, or AT LEAST from across the house right? Wrong. Connectivity regularly fails. No matter if you’re using the HomeKit UI or Schlage a own app, there is apparently a difficulty connecting to the lock. Recently, Schlage or Apple released an update and since that update you have to be right next to the lock for it to work. We have this years iPhones so our equipment isn’t out of date. The Apple TV is connected over gigabit Ethernet so “WiFi signal” isn’t the issue. It’s software. It’s something that defeats the purpose of owning a “smart” lock.

No reviews available

No reviews available

  • Great reliable smart lock/app! Only User error Apr 13, 2019

    By MelodicApex8
    Firstly, the app keeps getting better, it was minimal at first but now has schedules and a little more and thankfully tells you who/how the lock was activated (by the Schlage app only). I can’t believe more people haven’t used the app or bought the lock. Been over 2yrs and I haven’t even changed the AA batteries - still 36% battery. I use AppleTV and HomeKit, I tell my phone all the time to lock or check if it locked/unlocked. Works great with the iWatch and always responsive almost always within 5seconds the lock is activated. I have had a few issues here and there, no more than any other electronic device that’s works nearly flawless. I bought two more Sense locks for the other doors a year later. Quality built construction lock, just keep working on the app and I will continue to tell others this is a must buy tool for a smart home and a seamless way to monitor the locks throughout. The reviews are just outright user error, lack of patience, outdated phone/device, one even said it only works within 30’ because of BlueTooth - its WiFi.
  • Works great Jan 28, 2020

    By ply problem
    Easy to install and has worked great since I’ve owned it. I estimate I’ve owed it for 9 months or so without any problems. I’ve changed the batteries once but that is no big deal in my opinion considering how often it’s used. The app told me the batteries were low and they are easy to change. My other locks are the same brand and I was easily able to rekey this lock to my existing key set. I wish I had switched to this type of lock years ago. I have two young kids and live in the northeast so weather can change frequently. Such a convenience to unlock from the car and the kids can get inside while I take groceries etc from the car and spare some wet weather. Plus for my wife to runs and can keep the keys at home. I think people who give this poor reviews may not fully understand what they’ve purchased. Glad I went with the WiFi version instead of the Bluetooth.
  • May 20, 2021

    By Alyssa Fox
    I recently moved into my first home and this was one of the features that came with it. I have to say I really enjoy the peace of mind knowing when my door is locked or not. It's nice to be able to lock/unlock remotely, especially if I'm busy around the house and need to unlock for a friend or family member that's visiting. All in all, I'm super happy so far with this app.
  • Would like to be able to schedule the time it locks or unlocks Sep 24, 2019

    By Chadrackmeshack
    We like the lock and being able to check the status and unlock/lock from the app. We have dogs, so this nice to give the neighbor kid access when we are gone to care for the dogs. My biggest suggestion and peeve with the lock: We wish there was a way to schedule the door with time of day to lock or unlock. It’s really annoying to have the only option to lock it after only a few seconds or minutes, especially since it is a door we use regularly throughout the day. It would be nice to set it to lock at specific times instead. We don’t use the auto lock delay because it is so annoying to have to unlock the door every time we go in or out. I will improve our rating if you add this feature!
  • So well thought out and well built! Jul 15, 2019

    By True-ski
    I bought a cheap combination lock for an “owner’s closet”. After spending nearly 4 frustrating hours trying to get it set up, I decided to install the Schlage; what a stark contrast. The Schlage product was obviously ver well built and the attention to detail was even more pronounced in the installation directions. Not only were there complete and concise written directions but there were also a step-by-step smartphone instructions complete with videos! The only hiccup I had was that it took me a few tries to connect to the WiFi but that’s not there fault. I quickly and easily added multiple users with varying degrees of access. Although I haven’t yet tried the voice activation, we love it!!
  • Fantastically reliable device! Jan 18, 2020

    By Bossman2452
    I have had a Schlage electronic dead bolt on my front door for over 2 years now. It has operated flawlessly and remotely from my i-phone application without failing once. This is essential for me cause I am totally bed-bound at the moment recovering from a serious auto accident. Also since it is battery controlled, when there is a brown out or black out the operation of my door is unaffected. Finally, when being transported from the house for a doctor’s visit or for PT Therapy,, the application immediately reconnects to my Wi Fi when returning home outside of the home without fail. The batteries last for months without needing changing. I recommend it highly for anyone needing help in unlocking and answering the door.
  • Works well and is reliable Apr 18, 2019

    By Hpmmb
    I question the veracity of those critical reviews which have preceded this. Perhaps a recent update has fixed all the complaints. My experience has been excellent. The app was easy to install and set-up and it’s performance in directly locking/unlocking my new Encode wifi deadbolt has been flawless in the weeks since I installed it. I am a hyper-critical person and do not often write reviews but my experience has been so different from some others, that I feel obligated to do so. I really cannot understand their complaints. Perhaps my enthusiasm is fed by the problems and un-reliability I experienced with a former Z-Wave system.
  • Apr 4, 2021

    By Matthew Heberling
    Purchased encode lock for ABB rental. It costs about twice the basic quickset combo it replaced. We weren't sure if it was going to be worth it. The ease of changing codes and setting dates is awesome. We also has issues with our old keypad dead bolt because it needed to be aligned almost perfectly. The Schlage has a taper which makes funtionality so much better. Being able to unlock it remotely is clutch when you have someone that can't figure out numbers.
  • Easy to install and reliable app May 18, 2020

    By Red Reader12
    I bought this Schlage Encode WiFi dead bolt for a standard residential steel door and it works great! No issues. Easy to install and the app is simple to use and logical. How often have you purchased a product that has an app to highlight all of its “amazing” functions and the app falls short and consistently underwhelms . Not the Schlage App! It works exactly as it should. I’m happy with it and it is simple to set up and use. Dead bolt install was easy. It came with a reinforcement plate on the door jam side for added security. It is larger then the standard plate and you will need to chisel out a larger recess in the door jam to make it fit. I recommend a decent chisel and a small drill bit to pilot the larger screws holes. If you don’t use the pilot drill bit you will risk splitting the wood. Fatal error. This dead bolt works well with security screen doors because it has a thin profile on the exterior side of the door, leaving plenty of room for the security screen doors knob. Highly recommend this dead bolt!
  • May 10, 2021

    By Dan Robinson
    I bought two Schlage locks along with the blue-tooth to Wifi for remote monitoring and un/locking feature. Now on 6 months of use and going strong. Their support is good with friendly service & believe they would stand behind their product. I can personally say it is worth investing in their solution. Note: If your home Wifi uses the same SSID for both 2.4/5GHz, try temporarily disabling the 5GHz as this is a common problem for many 2.4 only devices.
  • Jun 8, 2021

    By Adam Fishman
    Overall good app, but needs a hold unlock option when using the auto lock option. It becomes a problem when work is being done at the house. I've tried to turn off the auto lock during this time but the lock doesn't seem to receive the change fast enough. Would be great if I could hold an unlock for x time or minutes instead.
  • May 30, 2021

    By Isaac Woodard
    The Schlage Home app is simple to use and WORKS WELL but has some deficiencies. The first listed is, in my opinion, the most severe. 1. The app will sometimes turn my Bluetooth off without my permission and disconnect my phone from other devices. 2. Guest users have a twelve character limit for their name. Often, perfectly normal names cannot be fully added without abbreviation because the app. 3. PIN codes must be SIX digits. No less. No more. Longer codes would increase security.
  • Love the lock/app combo; low battery status needed Jun 13, 2020

    By hconn21
    Never thought I would fall in love with a deadbolt, but this little guy has helped give me more piece of mind. I can see when my kids (16 & 21) are coming and going without being the overbearing or prying mom. It’s nice to know when I’m out that they have gotten home safely without them having to remember to text me. Basically, none of us have to think of these things, the lock does the heavy lifting for us. On a recent trip out of the country I could see that they were leaving the house on time to get to school and when they returned home again. Even though they were an ocean away it made me feel close to them. One complaint about the app is that it would be really nice to receive a low battery notification. I don’t use the front door very often (my comings and goings are via the garage), just the boys, so I am dependent on them to tell me when the battery needs to be replaced.
  • May 11, 2021

    By Jason Zwickler
    All in all the lock works very well. You cannot tell if the door is open or closed, it can show locked even if the door is wide open. The only information available is whether the deadbolt is in or out. It doesn't matter if The door is closed or not. I love being able to give everyone their own code.... 7 months later, the locks been great just changed the batteries not too long ago, seemed like the batteries last about 6 months perfect!
  • Love Schlage keypad locks May 23, 2020

    By jmc_mich
    I have the Schlage Encode on one of my rental properties and the Schlage Sense with separate WiFi Adapter at another rental property. I love being able to remote control codes and lock operations. My Schlage Encode is newer with WiFi built in and has been perfect. The Sense lock has been giving me issues since a software update about six months ago. I’ve had to restore it to factory settings and re-pair it to WiFi adapter & cell phone a few times. Working again but it has been having issues reflecting the correct date/time in the history log (even though the “lock time” in the Information tab is always accurate. It seems to get synchronized occasionally and the losses date/time again in history. Minor annoyance but important information for my short term rental.
  • Schlage lock Jun 6, 2020

    By Clairerose63
    We got the lock for our rental property and were so glad to see you only need a ruler and a Phillips head screw driver to install it! It seemed to need a larger hole in the door for installation so perplexed since it’s a metal door- we called a locksmith who knew to tell us that there’s a component you remove so the lock fits any door hole even an older metal one. Now I will know when ever people are entering our property. It’s like a built in guard dog that only needs fresh batteries for food. I loved how it told me thumb lock or locked by the keypad ... the moment it’s unlocked I am notified. Very nice features! Also it fits 100 different codes, and so you can assign the codes to specific guests and when - what hour it will and will not work for them to enter. Very smart and such a great piece of mind!!
  • Enjoying the lock. Some things I’d like to see.. Jan 15, 2021

    By Dave FV
    The lock and app have been one of my favorite things after a major remodel of my house. I’d like to see the lock have a compass or other method so it only locks on the timer if the door is closed. I’d like for the open and closed messages to be unified when they are within one minute (or the automatic timer time). I’d like the app to come up with the history,and got the lock and unlock functions to be two separate buttons. I’d like for alerts to exclude specified access codes (I’d set my own to no alert because I know when I go in and out). I’d like an inside button to lock or unlock door. I’d like the batteries to be rechargeable with a plug on the pack or a micro usb charge cable. I’d like an alert when batteries are low.
  • Works remotely with Apple TV HD Jun 12, 2019

    By Liquid rye
    The app works and does what you need to configure it After months of frustration, I have finally figured out what was causing my remote access issues no thanks to Schlage or Apple. For those of you with lingering issues using it remotely with an Apple TV HD, ensure the following 1) on your Apple TV, make sure that airplay is “On”. You ALSO MUST enable “also allow nearby to airplay“. 2) after that, you will need to turn off all nearby iOS devices and lock. After rebooting your Apple TV, turn on the lock again and ensure that it connects with your Apple TV. You can verify if it is connected by asking your Siri my remote if the lock is locked or unlocked. Once connected, it will maintain a connection with your Apple TV 3) now, you should be able to turn on your iOS devices and no longer have issues. Note: If you Continue to have issues, you may either need to reset your lock back to factory defaults or you may have Bluetooth interference. You may try to move your Apple TV closer to the lock or moving other devices that could cause interference further away from your Apple TV. Hope this helps anyone!
  • Apr 23, 2021

    By Raymond Kertesz
    Battery status should be displayed REALTIME with optional user level settings and history. Operating history should exist from installation to present. April 2021: History Log has become erratic. No longer reports lock and unlock operation with consistent data. At one point, only reported current day. Sometimes, reports unlock OR lock but NOT both... MAJOR ISSUE NEEDS FIX!
  • May 14, 2021

    By carlie m
    Great lock and very easy to install. When downloading the app, I initially had some trouble connecting to the lock. You may have to switch to your 5g network for your wifi and/or unistall then reinstall app.
  • Simple changes would help Sep 1, 2020

    By Elshador
    (Version 4.1.9) Having the same button to toggle locked/unlocked can be problematic, as can having the majority of the screen act as the toggle button. I tried to swipe up to get to multitask mode to get into another app, and in the process ended up sending an unlock command to the door. Thankfully I was at home and heard it unlock itself, but if I had been away from home, it may have left my door unlocked without my knowledge. Also, if the app is still open and processing a command when you lock the phone, a command may be sent, then upon unlocking the phone, the app may send a repeat command, which again can be problematic if the app inadvertently sends a second unlock command hours later when you are away from home. An option to get a notification when the lock has been unlocked for more than x amount of time would be nice. On the plus side, the lock/unlock notifications are handy, as is the autolock option, though customizable time increments would be appreciated.
  • Jun 8, 2021

    By Patrick Sullivan
    The app works ok, but it's very slow responding, and is not usable if you need or expect immediate, undelayed response, like a car fob does for car locks. And the lock goes through batteries faster than I'd like. The hardware has wonderful quality and workmanship. Solid.
  • Improvements Needed Feb 19, 2020

    By BriGuyBru
    Notifications: The app notifies on lock/unlock only, and the setting applies to all doors. (1) App should support notification on low battery, arguably more useful than notification on lock/unlock. Battery replacement events should go into history and notifications. (2) App should support lock/unlock notification by door and by a schedule (e.g., notify me if the door on the side of the house is unlocked between the hours of 10 PM and 6 AM). General User Interface: Main page for each lock has (1) one large padlock-looking icon that is colored red for locked state, green for unlocked state, and which can be tapped to lock/unlock, (2) a button to show lock/unlock history, and (3) a battery meter (when battery is low). For owners of more than one lock, one must swipe L/R to see each lock. That main page should show a scrolling list of locks with a smaller padlock icon in the left column, the history button in the center column, and the battery meter in the right column for each lock. I.e., please implement a higher information density solution so that owners can immediately see that all locks are locked. Battery Life: I only get six months from a fresh set of batteries (on 3 different Schlage Encode locks). Not an issue with the app, per se, but I’m sharing for those considering Schlage smart locks. HomeKit: It’s unfortunate that Schlage Encode locks do not have HomeKit support. $200 locks should give users support for all major smart home platforms.
  • May 18, 2021

    By Esin Albay
    App is super slow. It takes forever for it to start. We almost never use the app to unlock the door as using the keypad is 10x faster. Other than that works fine. I like the notifications of door locked/unlocked. Lets me know when kids try to sneak outside
  • Apr 21, 2021

    By Earnie B
    Does not play WELL with Alexa ....from time Alexa is not able to issue commands thru this app. I'll even try the same (lock/unlock) direct from my phone. It WILL respond but takes a very long time to so. I believe this happens when my internet is very busy. I can understand the command and verification response to be slow, but cannot when I receive no response via Alexa at all. My thinking is that Alexa only waits so long to hear back from the Schlage server/software before it times out....
  • May 12, 2021

    By David Talbert
    Poorest example of a discribed quality product. Spend more time awaiting for a connection then for it to work. Could you possibly make it slower and even less efficient than it is now? A. Must take the time to use locking code to access the app. Takes from 45 seconds to three minutes to view who/what may be at home. As owner should be allowed to bypass that lockout. B. Battery drain is exceptional. Have never owned any elelctronic device that can use cell power faster than your product.
  • Mar 31, 2021

    By Joe V
    Very difficult to install the Wifi adapter using the app on my android phone. After multiple tries I decided to use an iOS device and wifi adapter worked without a hitch. Besides the struggle to install the device my only other complaint is that it takes way to long to connect to the lock remotely (over one minute to connect is typical). Schlage needs refine this system and needs to add more features to the app - like temporary codes with start/stop dates and integrations like Airbnb).
  • Remote lock May 11, 2019

    By MF49286
    I’ve bought Schlage for years due to quality. I haven’t been disappointed until the remote access lock. I bought it so my handicapped sister could lock and unlock the door to allow friends and aid workers to visit. In conjunction with the ring door bell that provided views this gave her security and control. However the program didn’t allow us to also give codes to aids. It was codes or remote access not both. Then if the door wasn’t shut perfectly it wouldn’t lock. We simply asked people leaving to hold the door. The biggest issue was operation. The program had to be reset at least monthly when it wouldn’t work at all. Summary. It could be a pain and I wouldn’t recommend it for an able bodied person but it was still a great tool for the handicapped.
  • Jun 12, 2021

    By James Anderson
    Hi the date syntax needs to be corrected for other than US countries. It's confusing and possibly creates critical errors in a secure device please put out this option in the next app update. Day Month Year Or Year Month Day from small to big unit or big to small makes so much more sense.
  • Same inconsistency issues reported by others May 8, 2019

    By Neal Anderson
    As many other users report, the app shows the lock as “unreachable” sporadically with no apparent pattern, rhyme or reason. Frustrating. When the app works (ie, when it is able to connect to the lock remotely), it is pretty great. And the lock itself is awesome. But the app is very inconsistent as to when it works and when it doesn’t. (Contrary to a recent review from April 12, this is not user error.) One issue that is always present, even when it is able to reach the lock, concerns the expanded history tab- when I am away from the house and click “show more history,” it doesn’t load more history but just shows the spinning dial to indicate more history is loading (it only loads more history I’m at home, physically close to the actual lock. Again, not user error.)
  • Apr 7, 2021

    By Alan M.
    There's no way to temporarily remove people's access (e.g., a privacy or vacation mode). If you have multiple locks around your house, you have to manually set up each user account on each lock. And it constantly forgets my logon info. Guess what you don't want to spend time doing when you're quickly trying to let someone in remotely: start logging in from scratch. It also forgets your logon info whenever you don't have an internet connection instead of just reporting that there's no connection.
  • App not as reliable as it should be. May 15, 2019

    By -Martin-G-
    We have the Bluetooth (not WiFi) model at my home and my wife’s business. The locks themselves are fairly reliable are battery efficient. We’ve had them 4 years now and haven’t been let down by the operation at the door. However, the operation with the app, which is the whole purpose of getting a “smart” lock leaves a lot to be desired. The lock advertised compatibility with apple’s HomeKit system which was a major benefit. I have an Apple TV and a couple of new iPads that stay at home, so theoretically I should be able to control my locks even while I’m away from home. I should be able to see if my doors are locked while away from home, or AT LEAST from across the house right? Wrong. Connectivity regularly fails. No matter if you’re using the HomeKit UI or Schlage a own app, there is apparently a difficulty connecting to the lock. Recently, Schlage or Apple released an update and since that update you have to be right next to the lock for it to work. We have this years iPhones so our equipment isn’t out of date. The Apple TV is connected over gigabit Ethernet so “WiFi signal” isn’t the issue. It’s software. It’s something that defeats the purpose of owning a “smart” lock.
  • May 25, 2021

    By vaseema nooruddin
    Began just fine, but it's turned into a terrible app that has repeatedly put me in a bind. Every time I try to add a name/code and save my changes, it tells me that it "failed to perform action. Please try again later." I'm at my wits end. I've uninstalled and restalled it, logged in and out of it numerous times, you name it. Unfortunately I don't know what my options are except to, what, abandon the locks?
  • Mar 19, 2021

    By Michael Kwong
    Using the app with the schlage encode deadbolt. Quite a bit of delay (30-60 seconds) between unlocking/locking using the app. Delayed notifications when unlock/lock, which isn't very useful. Unable to save new codes after multiple tries. All these issues are replicated when I use the app through my wife's iOS apple phone. Disappointing given the price paid for the locks.
  • May 23, 2021

    By Edgar Agopyan
    App sucks and so does the lock. If they made it more challenging and inconvenient to pair phone to the lock then lock to the wifi then wifi to the hub. Not worth the hassel not worth the money. I will be returning the wifi adapter I just purchased for my Schlage Sense lock and possibly the lock itself as well. Not user friendly at all and full of glitches. I do not recommend to anyone.

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