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Schlage Home

Schlage Home

Schlage Lock Company, LLC

Formerly Schlage Sense app

4.7 Ratings 66K+ Reviews 100K+ Downloads

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About Schlage Home

Ratings & Reviews

4.7
66.0K+ Ratings
  1. 5
    86+%
  2. 4
    7+%
  3. 3
    2+%
  4. 2
    1+%
  5. 1
    3+%
Write a Review
  • Works great Jan 28, 2020

    By ply problem
    Easy to install and has worked great since I’ve owned it. I estimate I’ve owed it for 9 months or so without any problems. I’ve changed the batteries once but that is no big deal in my opinion considering how often it’s used. The app told me the batteries were low and they are easy to change. My other locks are the same brand and I was easily able to rekey this lock to my existing key set. I wish I had switched to this type of lock years ago. I have two young kids and live in the northeast so weather can change frequently. Such a convenience to unlock from the car and the kids can get inside while I take groceries etc from the car and spare some wet weather. Plus for my wife to runs and can keep the keys at home. I think people who give this poor reviews may not fully understand what they’ve purchased. Glad I went with the WiFi version instead of the Bluetooth.
    more
  • Feb 15, 2021

    By Dmitry
    The app design and implementation is poor. Especially when it comes to the wifi adapter. The wifi adapter installation is difficult, but eventually does get connected, but then it randomly disconnects and doesn't work remotely for no particular reason. Connecting and reconnecting. Then eventually will disconnect and never reconnect again requiring the adapter to be reinstalled. Very poorly designed and implemented.
    more
  • Would like to be able to schedule the time it locks or unlocks Sep 24, 2019

    By Chadrackmeshack
    We like the lock and being able to check the status and unlock/lock from the app. We have dogs, so this nice to give the neighbor kid access when we are gone to care for the dogs. My biggest suggestion and peeve with the lock: We wish there was a way to schedule the door with time of day to lock or unlock. It’s really annoying to have the only option to lock it after only a few seconds or minutes, especially since it is a door we use regularly throughout the day. It would be nice to set it to lock at specific times instead. We don’t use the auto lock delay because it is so annoying to have to unlock the door every time we go in or out. I will improve our rating if you add this feature!
    more
  • Feb 24, 2021

    By David Shipley
    For a long time I had no issues and raved about this product - which meant 5+ were purchased. Then. An. Update. Meh. So, I hired a new housekeeper and went to create a new code (recurring) for them but I continue to get the dreaded "failed to save" error. The codes I created years ago continue to work as do remote locking/unlocking and notifications thereof. This is too expensive of a device to not be reliable. Update - I uninstalled and reinstalled app - key I added that said failed was there.
    more
  • Simple changes would help Sep 1, 2020

    By Elshador
    (Version 4.1.9) Having the same button to toggle locked/unlocked can be problematic, as can having the majority of the screen act as the toggle button. I tried to swipe up to get to multitask mode to get into another app, and in the process ended up sending an unlock command to the door. Thankfully I was at home and heard it unlock itself, but if I had been away from home, it may have left my door unlocked without my knowledge. Also, if the app is still open and processing a command when you lock the phone, a command may be sent, then upon unlocking the phone, the app may send a repeat command, which again can be problematic if the app inadvertently sends a second unlock command hours later when you are away from home. An option to get a notification when the lock has been unlocked for more than x amount of time would be nice. On the plus side, the lock/unlock notifications are handy, as is the autolock option, though customizable time increments would be appreciated.
    more
  • Mar 3, 2021

    By D
    The app is ok but it appears to rely on Google FCM (Fire Cloud Messaging) for push notifications. If you don't have Google Play Services installed, you can't get the push notifications. So the app is essentially useless to me. I don't know who is coming and going or when. The developers could implement an alternative to FCM but they haven't.
    more
  • Needs help Aug 2, 2019

    By HiMMS attendee
    In theory this could be the best app in the App Store. Unfortunately it was left in an immature state and is very unreliable. The communication between the lock and the app is unreliable, unpredictable, inconsistent, generally loses connection to each other, and is not synchronized. The app does not talk directly to the lock when in close range so it requires the use of the internet, which causes a huge delay. Tech support is sub-par. I would have one of their locks on every door if it worked as advertised. Good luck if you go with this Schlage. It’s obvious they don’t quite get the digital thing yet, and they don’t seem to want to move forward either. Everyone who comes to my house loves the concept and wants one when they 1st see it, but then I show them how it doesn’t really work right. Then they realize they don’t want it anymore. It’s a real shame too, because it could have been great. It’s been at least a year now that I have been using it and I don’t see any progress with improvements. Sorry Schlage, your old fashion locks rock but your smart locks are a black eye on your name because the app is so bad.
    more
  • Dec 28, 2020

    By Oliver Almare
    Just got it installed, and I was in awe, until I tried connecting multiple apps to it. The Schlage app worked well, then tried to link it with Ring, which in turn asked me to use Amazon Key app. Amazon would not connect unless I reset the lock, so I did. Worked flawlessly, then was able to link to Ring. Found out later that the Schlage app doesn't work anymore after the reset, so I had to reset the lock again. Not enough space for my story, but you get it?
    more
  • Dec 8, 2020

    By Earl Goodrich
    I used to love this app and was glad I purchased it. Now, not so much. The only thing it does is soon and tell me it's unreachable. I've changed batteries. I've rebooted my phone, cleaned my cache on my phone and reset the modem and router. I'd love edit this review as I want to love this product again. Please help!
    more
  • Same inconsistency issues reported by others May 8, 2019

    By Neal Anderson
    As many other users report, the app shows the lock as “unreachable” sporadically with no apparent pattern, rhyme or reason. Frustrating. When the app works (ie, when it is able to connect to the lock remotely), it is pretty great. And the lock itself is awesome. But the app is very inconsistent as to when it works and when it doesn’t. (Contrary to a recent review from April 12, this is not user error.) One issue that is always present, even when it is able to reach the lock, concerns the expanded history tab- when I am away from the house and click “show more history,” it doesn’t load more history but just shows the spinning dial to indicate more history is loading (it only loads more history I’m at home, physically close to the actual lock. Again, not user error.)
    more

No reviews available

  • Works great Jan 28, 2020

    By ply problem
    Easy to install and has worked great since I’ve owned it. I estimate I’ve owed it for 9 months or so without any problems. I’ve changed the batteries once but that is no big deal in my opinion considering how often it’s used. The app told me the batteries were low and they are easy to change. My other locks are the same brand and I was easily able to rekey this lock to my existing key set. I wish I had switched to this type of lock years ago. I have two young kids and live in the northeast so weather can change frequently. Such a convenience to unlock from the car and the kids can get inside while I take groceries etc from the car and spare some wet weather. Plus for my wife to runs and can keep the keys at home. I think people who give this poor reviews may not fully understand what they’ve purchased. Glad I went with the WiFi version instead of the Bluetooth.
    more
  • Would like to be able to schedule the time it locks or unlocks Sep 24, 2019

    By Chadrackmeshack
    We like the lock and being able to check the status and unlock/lock from the app. We have dogs, so this nice to give the neighbor kid access when we are gone to care for the dogs. My biggest suggestion and peeve with the lock: We wish there was a way to schedule the door with time of day to lock or unlock. It’s really annoying to have the only option to lock it after only a few seconds or minutes, especially since it is a door we use regularly throughout the day. It would be nice to set it to lock at specific times instead. We don’t use the auto lock delay because it is so annoying to have to unlock the door every time we go in or out. I will improve our rating if you add this feature!
    more
  • So well thought out and well built! Jul 15, 2019

    By True-ski
    I bought a cheap combination lock for an “owner’s closet”. After spending nearly 4 frustrating hours trying to get it set up, I decided to install the Schlage; what a stark contrast. The Schlage product was obviously ver well built and the attention to detail was even more pronounced in the installation directions. Not only were there complete and concise written directions but there were also a step-by-step smartphone instructions complete with videos! The only hiccup I had was that it took me a few tries to connect to the WiFi but that’s not there fault. I quickly and easily added multiple users with varying degrees of access. Although I haven’t yet tried the voice activation, we love it!!
    more
  • Fantastically reliable device! Jan 18, 2020

    By Bossman2452
    I have had a Schlage electronic dead bolt on my front door for over 2 years now. It has operated flawlessly and remotely from my i-phone application without failing once. This is essential for me cause I am totally bed-bound at the moment recovering from a serious auto accident. Also since it is battery controlled, when there is a brown out or black out the operation of my door is unaffected. Finally, when being transported from the house for a doctor’s visit or for PT Therapy,, the application immediately reconnects to my Wi Fi when returning home outside of the home without fail. The batteries last for months without needing changing. I recommend it highly for anyone needing help in unlocking and answering the door.
    more
  • Works well and is reliable Apr 18, 2019

    By Hpmmb
    I question the veracity of those critical reviews which have preceded this. Perhaps a recent update has fixed all the complaints. My experience has been excellent. The app was easy to install and set-up and it’s performance in directly locking/unlocking my new Encode wifi deadbolt has been flawless in the weeks since I installed it. I am a hyper-critical person and do not often write reviews but my experience has been so different from some others, that I feel obligated to do so. I really cannot understand their complaints. Perhaps my enthusiasm is fed by the problems and un-reliability I experienced with a former Z-Wave system.
    more
  • Feb 24, 2021

    By David Shipley
    For a long time I had no issues and raved about this product - which meant 5+ were purchased. Then. An. Update. Meh. So, I hired a new housekeeper and went to create a new code (recurring) for them but I continue to get the dreaded "failed to save" error. The codes I created years ago continue to work as do remote locking/unlocking and notifications thereof. This is too expensive of a device to not be reliable. Update - I uninstalled and reinstalled app - key I added that said failed was there.
    more
  • Love the lock/app combo; low battery status needed Jun 13, 2020

    By hconn21
    Never thought I would fall in love with a deadbolt, but this little guy has helped give me more piece of mind. I can see when my kids (16 & 21) are coming and going without being the overbearing or prying mom. It’s nice to know when I’m out that they have gotten home safely without them having to remember to text me. Basically, none of us have to think of these things, the lock does the heavy lifting for us. On a recent trip out of the country I could see that they were leaving the house on time to get to school and when they returned home again. Even though they were an ocean away it made me feel close to them. One complaint about the app is that it would be really nice to receive a low battery notification. I don’t use the front door very often (my comings and goings are via the garage), just the boys, so I am dependent on them to tell me when the battery needs to be replaced.
    more
  • Feb 17, 2021

    By Robert Tiritilli
    Very good app. I like the convenience and the ability assign new codes or unlock the door from wherever I am. Everyone once in a while I will need to re-enter my password in the app which is annoying because it always seems to happen when I'm in a hurry.
    more
  • Love Schlage keypad locks May 23, 2020

    By jmc_mich
    I have the Schlage Encode on one of my rental properties and the Schlage Sense with separate WiFi Adapter at another rental property. I love being able to remote control codes and lock operations. My Schlage Encode is newer with WiFi built in and has been perfect. The Sense lock has been giving me issues since a software update about six months ago. I’ve had to restore it to factory settings and re-pair it to WiFi adapter & cell phone a few times. Working again but it has been having issues reflecting the correct date/time in the history log (even though the “lock time” in the Information tab is always accurate. It seems to get synchronized occasionally and the losses date/time again in history. Minor annoyance but important information for my short term rental.
    more
  • Dec 22, 2020

    By Chris McClaine
    I've had this lock for less than two weeks and today the app stopped working. Now, all of a sudden, I need to have to have Bluetooth turned on my phone to control the lock remotely. If that wasn't bad enough I stopped getting notifications when the lock was engaged, and when trying to access the settings via the app I get error 502. I'm not sure what happened. Initially everything was working great. Edit: 12/20* App worked the next day. Still leary since outage.
    more
  • Feb 15, 2021

    By Dmitry
    The app design and implementation is poor. Especially when it comes to the wifi adapter. The wifi adapter installation is difficult, but eventually does get connected, but then it randomly disconnects and doesn't work remotely for no particular reason. Connecting and reconnecting. Then eventually will disconnect and never reconnect again requiring the adapter to be reinstalled. Very poorly designed and implemented.
    more
  • Simple changes would help Sep 1, 2020

    By Elshador
    (Version 4.1.9) Having the same button to toggle locked/unlocked can be problematic, as can having the majority of the screen act as the toggle button. I tried to swipe up to get to multitask mode to get into another app, and in the process ended up sending an unlock command to the door. Thankfully I was at home and heard it unlock itself, but if I had been away from home, it may have left my door unlocked without my knowledge. Also, if the app is still open and processing a command when you lock the phone, a command may be sent, then upon unlocking the phone, the app may send a repeat command, which again can be problematic if the app inadvertently sends a second unlock command hours later when you are away from home. An option to get a notification when the lock has been unlocked for more than x amount of time would be nice. On the plus side, the lock/unlock notifications are handy, as is the autolock option, though customizable time increments would be appreciated.
    more
  • Jan 20, 2021

    By Sou at HotWhopper
    (Oct 2020): The app is playing up today. It's taking ages to open. It usually opens immediately but has become all but completely unresponsive. It's also become very slow at locking/unlocking - starting today. I've tried uninstalling and re-installing but it makes no difference. Has something changed? Normally it would get 5 stars but I have given it one because it's not working at the moment. Update (Jan 2021): I've noticed the time the app takes to open is much improved. It's still not perfect, but it's gone from one and a half minutes to around 10 to 12 seconds, which is workable. I've changed my rating to 3 stars as a result. If it gets even better it'll get 4 or 5 stars :)
    more
  • Improvements Needed Feb 19, 2020

    By BriGuyBru
    Notifications: The app notifies on lock/unlock only, and the setting applies to all doors. (1) App should support notification on low battery, arguably more useful than notification on lock/unlock. Battery replacement events should go into history and notifications. (2) App should support lock/unlock notification by door and by a schedule (e.g., notify me if the door on the side of the house is unlocked between the hours of 10 PM and 6 AM). General User Interface: Main page for each lock has (1) one large padlock-looking icon that is colored red for locked state, green for unlocked state, and which can be tapped to lock/unlock, (2) a button to show lock/unlock history, and (3) a battery meter (when battery is low). For owners of more than one lock, one must swipe L/R to see each lock. That main page should show a scrolling list of locks with a smaller padlock icon in the left column, the history button in the center column, and the battery meter in the right column for each lock. I.e., please implement a higher information density solution so that owners can immediately see that all locks are locked. Battery Life: I only get six months from a fresh set of batteries (on 3 different Schlage Encode locks). Not an issue with the app, per se, but I’m sharing for those considering Schlage smart locks. HomeKit: It’s unfortunate that Schlage Encode locks do not have HomeKit support. $200 locks should give users support for all major smart home platforms.
    more
  • Jan 25, 2021

    By John Stark
    Beware, there are times when the app does not respond and you have to exit the app and run it again or wait 5 to 10 minutes. If you unlock your [home etc] you may not be able to lock it for a while. Just use the app lightly, it seems to have unexpected results and delays. And, there is not 24 hour support, more like 9 to 5, Monday thru Friday !
    more
  • Dec 8, 2020

    By Earl Goodrich
    I used to love this app and was glad I purchased it. Now, not so much. The only thing it does is soon and tell me it's unreachable. I've changed batteries. I've rebooted my phone, cleaned my cache on my phone and reset the modem and router. I'd love edit this review as I want to love this product again. Please help!
    more
  • Same inconsistency issues reported by others May 8, 2019

    By Neal Anderson
    As many other users report, the app shows the lock as “unreachable” sporadically with no apparent pattern, rhyme or reason. Frustrating. When the app works (ie, when it is able to connect to the lock remotely), it is pretty great. And the lock itself is awesome. But the app is very inconsistent as to when it works and when it doesn’t. (Contrary to a recent review from April 12, this is not user error.) One issue that is always present, even when it is able to reach the lock, concerns the expanded history tab- when I am away from the house and click “show more history,” it doesn’t load more history but just shows the spinning dial to indicate more history is loading (it only loads more history I’m at home, physically close to the actual lock. Again, not user error.)
    more
  • App not as reliable as it should be. May 15, 2019

    By -Martin-G-
    We have the Bluetooth (not WiFi) model at my home and my wife’s business. The locks themselves are fairly reliable are battery efficient. We’ve had them 4 years now and haven’t been let down by the operation at the door. However, the operation with the app, which is the whole purpose of getting a “smart” lock leaves a lot to be desired. The lock advertised compatibility with apple’s HomeKit system which was a major benefit. I have an Apple TV and a couple of new iPads that stay at home, so theoretically I should be able to control my locks even while I’m away from home. I should be able to see if my doors are locked while away from home, or AT LEAST from across the house right? Wrong. Connectivity regularly fails. No matter if you’re using the HomeKit UI or Schlage a own app, there is apparently a difficulty connecting to the lock. Recently, Schlage or Apple released an update and since that update you have to be right next to the lock for it to work. We have this years iPhones so our equipment isn’t out of date. The Apple TV is connected over gigabit Ethernet so “WiFi signal” isn’t the issue. It’s software. It’s something that defeats the purpose of owning a “smart” lock.
    more
  • Mar 3, 2021

    By D
    The app is ok but it appears to rely on Google FCM (Fire Cloud Messaging) for push notifications. If you don't have Google Play Services installed, you can't get the push notifications. So the app is essentially useless to me. I don't know who is coming and going or when. The developers could implement an alternative to FCM but they haven't.
    more
  • Needs help Aug 2, 2019

    By HiMMS attendee
    In theory this could be the best app in the App Store. Unfortunately it was left in an immature state and is very unreliable. The communication between the lock and the app is unreliable, unpredictable, inconsistent, generally loses connection to each other, and is not synchronized. The app does not talk directly to the lock when in close range so it requires the use of the internet, which causes a huge delay. Tech support is sub-par. I would have one of their locks on every door if it worked as advertised. Good luck if you go with this Schlage. It’s obvious they don’t quite get the digital thing yet, and they don’t seem to want to move forward either. Everyone who comes to my house loves the concept and wants one when they 1st see it, but then I show them how it doesn’t really work right. Then they realize they don’t want it anymore. It’s a real shame too, because it could have been great. It’s been at least a year now that I have been using it and I don’t see any progress with improvements. Sorry Schlage, your old fashion locks rock but your smart locks are a black eye on your name because the app is so bad.
    more
  • Dec 28, 2020

    By Oliver Almare
    Just got it installed, and I was in awe, until I tried connecting multiple apps to it. The Schlage app worked well, then tried to link it with Ring, which in turn asked me to use Amazon Key app. Amazon would not connect unless I reset the lock, so I did. Worked flawlessly, then was able to link to Ring. Found out later that the Schlage app doesn't work anymore after the reset, so I had to reset the lock again. Not enough space for my story, but you get it?
    more
  • Dec 29, 2020

    By A D
    The app is slow to open and load, about 5 sec of staring at a Schlage logo. After the app has loaded it can take an additional 25 to 45 seconds for the lock to respond to the unlock command, so basically you park, walk up to your door, pull out your keys and unlock the door faster than using the app.
    more
  • Jan 23, 2021

    By Ben R
    Auto lock only limited t 4 min max. I should be able to pick an arbitrary amount of time for auto lock. It would be great to have alerts when the door is unlocked with a selected frequency set by me. Should be able to turn it on and off at will. Having lock profiles would be useful.
    more

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