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SmartThings

SmartThings

Samsung Electronics Co., Ltd.

Control your Samsung Smart TVs, appliances, and SmartThings-compatible devices

4.5 Ratings 540K+ Reviews 100M+ Downloads

About SmartThings

Control your Samsung Smart TVs, appliances, and SmartThings-compatible devices
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Ratings & Reviews

4.5
540.0K+ Ratings
  1. 5
  2. 4
  3. 3
  4. 2
  5. 1
  • April update Apr 18, 2019

    By GM511
    Fixed my issue with alarm notifications and appreciate the other improvements made with the April release. Thanks. In most part I’m 100% in agreement with the previous review about the new Feb 2019 update. However, once I changed(Reorder) the home page, I do not have the issue with my home page resetting back to the default after I close the app & then reopen it on my iOS device. And who uses the term “Reorder” to to identify the procedure to rearrange, edit or manage the home screen? I originally thought it was for reordering of more devices. I do agree there is too much wasted space and would prefer the information being a little more condensed vs. having to scroll down the page. And, I also agree with the alerts/alarms. I’ve checked my settings numerous times, but if my iPhone is locked or if I do not have the App open, I do not receive /hear any notification from the App of a sensor being tripped. Notification can be resolved with IFTTT but would think the App itself would be able to provide that notification. I would the ability to remove a room from the home page, but have yet to find a way to do so. I do appreciate the improvements that Samsung made in an effort to improve the App and suspect there is a learning curve on my part, but I would like the user to have the capability/flexibility to manage their home screen the way the user wants it vs how Samsung thinks it should be.
    more
  • Aug 7, 2020

    By boy2its
    My things were transferred from classic app. I had 2 locations and after the transfer, one location did not have the security tab. So when I got to that location, I can't arm or disarm. Also, the icons of the things are so big that it takes a few strokes to see the ones that are down in the list. I also had to reprogram some scenes because it did not transfer all features.
    more
  • Working better Aug 1, 2020

    By Bassgroovin'
    Much better but I am having issues with some app integrations. like smart life and Meross. Update (8/1/20): Emailed and also called and spoke with someone at SmartThings to try to solve my issue with the device integrations. SmartThings customer service were very easy to contact and where very kind and helpful. They tried to help as best as they could but it appears that not many Smart Life app devices are currently compatible. Hopefully this will change in the near future. Meross said and SmartThings confirmed that they are working to improve their integrations in the coming weeks so hopefully my issue of not being able to turn on device in SmartThings will be resolved soon. Tp Link Kasa app and Bond app integrations with those devices are working great! So, in short I believe SmartThings developers are working hard to improve the app integrations and experience which I really appreciate. They have also been very responsive and easy to contact for help. I just received a reply to this review as well which is also why I am adding a star to my review. I will add the fifth star once I am able to fully integrate my smart home in the SmartThings app! Thank you SmartThings for continuing to work to improve your app and the customer experience.
    more
  • Getting better Jan 18, 2020

    By rbiowa
    I’m impressed that Samsung keeps working to improve the app. My concern is they think (IMHO) that this is all about automation. Well it is called home automation, but it is also about keeping an eye on your home while you’re away for any major issues. I am fortunate enough to have my home in Florida and a cottage in Michigan. I think you’ll know where I am in the summer and winter. I monitor the home in Florida for humidity (I don’t want mold), temperature and water leaks. In the winter I monitor the cottage for temperature and water leaks. The new and classic SmartThings app needs to have better notifications. How about a badge on the app icon if there is something out of range? How about having the ‘tiles’ in the app change color to red if a sensor has a warning (the little red dot isn’t sufficient)? Those are just two little things that would make the app more useful and user friendly. I believe that it would be more helpful if at a glance the end user can see if the lights are on, there is motion, the dishwasher is leaking, the air conditioner isn’t keeping the humidity down... you get the idea.
    more
  • Jul 25, 2020

    By Kris Pate
    I like this home automation thing, but I am having some issues in the app. I have two smartthings cameras, one camera I can't view in full screen. On both cameras, I can't hear audio if I activate the microphone. I also have a thermostat that I believe needs an update on the interface in the smartthings app. Then there is the matter of categories for automation. You automation, smart app, and scenes. They all basically serve the same purpose, to automate. Why can't these be brought together?
    more
  • Removed functionality without notice! Feb 15, 2020

    By AZ expat
    In 2017 I purchased 2 multi-purpose sensors. They were great on garage doors. Once connected to the hub, it was less than 30 seconds to attach to a garage door and they did a great job of indicating the door was open when horizontal and closed when vertical. No more wondering “did the door close?”, a notification indicated closed and was part of my security system to indicate someone had opened the door. Sometime in January 2020 the app made the sensor a bi-purpose sensor only. No warning or notification! The tilt function removed! I went back to the classic app at suggestion of Samsung support (very time-consuming as I had to reset the hub and then had to completely re-add ALL sensors/lights etc... to BOTH apps!). No tilt in old app either. I attempted to connect one sensor as a contact sensor but with the rails and wheels, this was very difficult (the WHOLE reason the tilt function was so great!). Also once it was installed as a contact sensor, it only took one opening of the garage door to knock the magnet off somewhere along the path and jam the door! I’ve spent at least an hour re-doing both apps and reinstalling a sensor and still have no solution! I reluctantly give 2 stars because it was a great, simple solution for 2 years. I suppose if I buy a newer version of the multipurpose sensor it might work?!??! NOT going to keep buying sensors and I have guarantee that will even work and for how long?
    more
  • Aug 9, 2020

    By Nick Cavaliere
    How do you upgrade an app and not carry over all of the existing features of the classic app? Terrible migration. Scenes don't all work, functionality of new app made me go back to Classic app. They recently made an update that ties your login to the phone you are using and you can't log out. What!?!? What if your significant other wants to use your app settings? What if you want to help someone else setup something? Once again, a disappointment.
    more
  • Aug 8, 2020

    By Daniel M. Hoyt
    I was prompted to convert from the Classic app and, after reading what was involved, it seemed like the "SmartThing" to do. What a mistake!!!! None of my automations came through so I had to recreate everything. And when I was done, three hours later, I notice the new interface looks just like the Google Home interface. If you're being forced to update, my advice is to skip it and just use Google Home or the Alexa app. Chances are all your devices are already in those Apps anyway. BOOOOOO!
    more
  • This app is sadly limited Nov 24, 2018

    By The nBlaze
    You able to use this with a 2018 Samsung Smart TV. Now you can search for shows from the in app hub for it. But I see shows in there that I know are on Netflix but it does not state that. Same stuff for some other apps. To put icing on the cake, its a smart TV which at times requires typing things into each app, yet does not have a on screen keyboard in the app that I can find. There is even a internet explorer where you have to use the tv remote with an on screen keyboard. Now i get it maybe you are trying to push people to buy keyboards and set them alongside of your TV. That I have to say is pretty annoying, I already have one and it is annoying to switch between remote and keyboard. I traded in a different TV that had was supported from a competitor nick named Goku TV for this comment. In that app, not only can you type on your TV screen through the app, but you can stream the tv sound through your phone. It is truly innovative compared to this application. That can only control on/off, +/- Volume/Channel, 0-9 numbers, previous channel, up-down-left-right, and power. To top it all off its pretty laggy. It also has accurate searches through the app. Its sad that I will probably replace the smart side of this TV by plugging in a Goku TV adapter to the HDMI port.
    more
  • Aug 11, 2020

    By Jason Caldwell
    Completely useless after being forced to upgrade from the classic app. Just about every automation is broken which has caused all my devices to have issues. The app extremely slow, it has connection issues, you can't even update any of the new "smart app". You get a error message blames your network which is not the case. I've had devices disappear from the new app but I see them listed online via web. This app is absolutely horrible.
    more

No reviews available

  • I highly recommend this Aug 20, 2018

    By Cardcounter1
    To help make life easier, You should outfit your house with smart lights, digital locks, security cameras, thermostats, and more, then you're going to need a smart home hub to connect them all together. I’ve researched and tried many smart home, automation gears available on the market. I think Samsung SmartThing might be the best option. Samsung SmartThings hub can connect to more than 200 devices(more than most other hubs)and lets you create a wide range of different scenarios for all of the gadgets in your home. Installation remains extremely basic, largely a matter of plugging the hub into your router and setting up an account with Samsung. (Like the first-generation hub, the second-generation does not integrate Wi-Fi.) From there, you can start adding devices to work with the hub. SmartThings has its own branded sensors and other gear. The hub has both ZigBee and Z-Wave radios onboard, and two USB ports for local devices.
    more
  • Hello SmartThings / Bye Wink May 12, 2020

    By CSpecht89
    Thanks to Wink announcing they’re going to hold accounts hostage for $5 per month starting in a week, I jumped ship and landed with Samsung. One feature needed is an Apple Watch app - even if it’s just a shortcut for 8 scenes like the widget. A critique; there’s a lot of lost space in the top of the app that requires me to scroll way more than I should. (1/3 of the screen is taken up by my home name and a wallpaper.) Correct the wallpaper and toss us a quick Watch app and this’ll be perfect! Update - After a developer note, and a restart of my iPhone, the Scenes which were not populating appropriately in the widget now work just fine. This has been a painless transition; I spent less time loading my lights, connecting apps, creating automations and setting scenes all from scratch than I ever did just troubleshooting Wink over the years for silly issues. Thanks, SmartThings!
    more
  • April update Apr 18, 2019

    By GM511
    Fixed my issue with alarm notifications and appreciate the other improvements made with the April release. Thanks. In most part I’m 100% in agreement with the previous review about the new Feb 2019 update. However, once I changed(Reorder) the home page, I do not have the issue with my home page resetting back to the default after I close the app & then reopen it on my iOS device. And who uses the term “Reorder” to to identify the procedure to rearrange, edit or manage the home screen? I originally thought it was for reordering of more devices. I do agree there is too much wasted space and would prefer the information being a little more condensed vs. having to scroll down the page. And, I also agree with the alerts/alarms. I’ve checked my settings numerous times, but if my iPhone is locked or if I do not have the App open, I do not receive /hear any notification from the App of a sensor being tripped. Notification can be resolved with IFTTT but would think the App itself would be able to provide that notification. I would the ability to remove a room from the home page, but have yet to find a way to do so. I do appreciate the improvements that Samsung made in an effort to improve the App and suspect there is a learning curve on my part, but I would like the user to have the capability/flexibility to manage their home screen the way the user wants it vs how Samsung thinks it should be.
    more
  • Working better Aug 1, 2020

    By Bassgroovin'
    Much better but I am having issues with some app integrations. like smart life and Meross. Update (8/1/20): Emailed and also called and spoke with someone at SmartThings to try to solve my issue with the device integrations. SmartThings customer service were very easy to contact and where very kind and helpful. They tried to help as best as they could but it appears that not many Smart Life app devices are currently compatible. Hopefully this will change in the near future. Meross said and SmartThings confirmed that they are working to improve their integrations in the coming weeks so hopefully my issue of not being able to turn on device in SmartThings will be resolved soon. Tp Link Kasa app and Bond app integrations with those devices are working great! So, in short I believe SmartThings developers are working hard to improve the app integrations and experience which I really appreciate. They have also been very responsive and easy to contact for help. I just received a reply to this review as well which is also why I am adding a star to my review. I will add the fifth star once I am able to fully integrate my smart home in the SmartThings app! Thank you SmartThings for continuing to work to improve your app and the customer experience.
    more
  • Getting better Jan 18, 2020

    By rbiowa
    I’m impressed that Samsung keeps working to improve the app. My concern is they think (IMHO) that this is all about automation. Well it is called home automation, but it is also about keeping an eye on your home while you’re away for any major issues. I am fortunate enough to have my home in Florida and a cottage in Michigan. I think you’ll know where I am in the summer and winter. I monitor the home in Florida for humidity (I don’t want mold), temperature and water leaks. In the winter I monitor the cottage for temperature and water leaks. The new and classic SmartThings app needs to have better notifications. How about a badge on the app icon if there is something out of range? How about having the ‘tiles’ in the app change color to red if a sensor has a warning (the little red dot isn’t sufficient)? Those are just two little things that would make the app more useful and user friendly. I believe that it would be more helpful if at a glance the end user can see if the lights are on, there is motion, the dishwasher is leaking, the air conditioner isn’t keeping the humidity down... you get the idea.
    more
  • Jul 25, 2020

    By Kris Pate
    I like this home automation thing, but I am having some issues in the app. I have two smartthings cameras, one camera I can't view in full screen. On both cameras, I can't hear audio if I activate the microphone. I also have a thermostat that I believe needs an update on the interface in the smartthings app. Then there is the matter of categories for automation. You automation, smart app, and scenes. They all basically serve the same purpose, to automate. Why can't these be brought together?
    more
  • Recent update does not show Smart Home Monitor upfront... Apr 16, 2019

    By Bit Sniff
    ...now have to press a link to see current status; Armed, Arm, Disarm. This is very inconvenient for such an important feature. SECURITY! All other switches and sensors maintain a graphic visual of their immediate status? 5 Stars for everything else. My network includes V3 Hub, Alexa v2, some integrated WiFi (2.4GHz) devices, exclusively Zwave protocol (10+ yrs), broadband with Comcast (no complaints in my area). All work beautifully and flawlessly. It’s painful and frustrating to read many of the seriously negative reviews. On the surface, although claims of user-friendly abound, all digital devices are complex and technical on the inside. If unable to install/setup yourself, obtain the assistance (shop, pay, barter, beg, etc) of a certified IT/network specialist (min 4-5+ yrs exp). Even non-certified “DIY super geek tech junkies” are able to make it all work smoothly. Nowadays, there’s at least one in every neighborhood ;)
    more
  • Aug 7, 2020

    By boy2its
    My things were transferred from classic app. I had 2 locations and after the transfer, one location did not have the security tab. So when I got to that location, I can't arm or disarm. Also, the icons of the things are so big that it takes a few strokes to see the ones that are down in the list. I also had to reprogram some scenes because it did not transfer all features.
    more
  • Getting better but still slow and buggy Aug 4, 2020

    By Zen367
    The new app looks pretty and more modern but there is still way too much lag between the user input and execution of a command. Also I turned on all the outside lights with the Smartthings app, which showed that the lights were turned on. I then switched to the Arlo app without closing the Smartthings app. When I went back to the Smartthings app it showed that my outside lights were off, but they were on! I had to close the Smartthings app and reopen it for it to show the correct state of my lights! Besides this the Smart Lighting app has issues. Let's say you want to have a light turn on after sunset +30 minutes. When you go to more options and select "Only during a certain time" and select "Sunset" then add an offset it is displayed in RED if you add a + or - for the offset you want. When you hit "next" the page refreshes and the offset is not shown. So you do not know if the rule was updated with the offset or not. Also the “Smartthings Home Monitor” doesn’t work sometimes it just says “server error”. I wouldn’t trust it for you home security.
    more
  • Crappy TV remote Oct 1, 2019

    By G_la_hunt
    I was super excited to have a remote on my phone so that I never have to search for the actual remote again. Sadly, the TV remote on this app is terrible. The number one issue is that if I switch to use another app on my phone, then come back to the remote, it is no longer ready to go. I have to select the TV option from the app’s home screen again and wait for the remote to open. Why can’t it just stay open so I can flip between apps? By the time I get the dang thing open, Netflix is already playing the next show or preview! I don’t even have any other smart devices in my house—why do I need to select “TV” to even get to the remote every time? I wish I could bookmark the remote somehow so that it automatically opens when I open the app (and have it STAY open even when I swap to read a text or email). Secondly, why does the remote have a huge square button with tiny little arrow buttons around it to navigate with? Swiping across the button to navigate is clunky and not intuitive. Get rid of that and just make the arrow buttons bigger!
    more
  • Good but could improve Jun 30, 2019

    By Grfsgjshs
    I like the app and enjoy the ability to access my devices with or without my remote. However, I have some suggestions on how to improve the app so that it is more usable for a tv. First, the left and right arrows are well sized but the top and bottom are much too small. Those buttons are important so that you can hold scrolling rather than constantly having to swipe up and down. I often find myself accidentally selecting a show because I have to look at the tv when scrolling rather than the remote. Second, most times I go back to use the remote the home screen appears with a list of my devices when I really just want to use my remote again. It usually takes about 15-20 seconds to get back to the remote. That is about the time that a next episode on a streaming service will auto play which makes using the app sort of a wash. Anyways, thanks for hearing the feedback and (hopefully) look forward to some quality of life changes! Great app other than those minor things!
    more
  • Misses the mark Jun 7, 2020

    By Mike Hallman
    Disclaimer: I only use this app to control my Samsung smart tv. I have three issues with the app. One, it is incredibly slow to load the remote control portion. By the time I launch the app, wait for the tv to show up in the appropriate room, then launch the remote, enough time has passed that I could have refilled my glass of water, ordered a pizza, then dug the remote out from the sofa cushions and changed the channel. It's even worse since an update a few months back where when I finally do get to the remote section, the tracking pad is hidden under a ”Show more” revealer. Second, the inability to use my phone’s keyboard is absurd. If I have to enter a lengthy password, the last thing I want to do is click button by button with the remote when I can just type it in, or better yet, just auto-fill with 1Password. I forget what my third issue was now but I know it wasn't a big deal, so I’ll leave it at those two. Not sure how to fix the first, but the second should be a no-brainer.
    more
  • Removed functionality without notice! Feb 15, 2020

    By AZ expat
    In 2017 I purchased 2 multi-purpose sensors. They were great on garage doors. Once connected to the hub, it was less than 30 seconds to attach to a garage door and they did a great job of indicating the door was open when horizontal and closed when vertical. No more wondering “did the door close?”, a notification indicated closed and was part of my security system to indicate someone had opened the door. Sometime in January 2020 the app made the sensor a bi-purpose sensor only. No warning or notification! The tilt function removed! I went back to the classic app at suggestion of Samsung support (very time-consuming as I had to reset the hub and then had to completely re-add ALL sensors/lights etc... to BOTH apps!). No tilt in old app either. I attempted to connect one sensor as a contact sensor but with the rails and wheels, this was very difficult (the WHOLE reason the tilt function was so great!). Also once it was installed as a contact sensor, it only took one opening of the garage door to knock the magnet off somewhere along the path and jam the door! I’ve spent at least an hour re-doing both apps and reinstalling a sensor and still have no solution! I reluctantly give 2 stars because it was a great, simple solution for 2 years. I suppose if I buy a newer version of the multipurpose sensor it might work?!??! NOT going to keep buying sensors and I have guarantee that will even work and for how long?
    more
  • Aug 9, 2020

    By Nick Cavaliere
    How do you upgrade an app and not carry over all of the existing features of the classic app? Terrible migration. Scenes don't all work, functionality of new app made me go back to Classic app. They recently made an update that ties your login to the phone you are using and you can't log out. What!?!? What if your significant other wants to use your app settings? What if you want to help someone else setup something? Once again, a disappointment.
    more
  • This app is sadly limited Nov 24, 2018

    By The nBlaze
    You able to use this with a 2018 Samsung Smart TV. Now you can search for shows from the in app hub for it. But I see shows in there that I know are on Netflix but it does not state that. Same stuff for some other apps. To put icing on the cake, its a smart TV which at times requires typing things into each app, yet does not have a on screen keyboard in the app that I can find. There is even a internet explorer where you have to use the tv remote with an on screen keyboard. Now i get it maybe you are trying to push people to buy keyboards and set them alongside of your TV. That I have to say is pretty annoying, I already have one and it is annoying to switch between remote and keyboard. I traded in a different TV that had was supported from a competitor nick named Goku TV for this comment. In that app, not only can you type on your TV screen through the app, but you can stream the tv sound through your phone. It is truly innovative compared to this application. That can only control on/off, +/- Volume/Channel, 0-9 numbers, previous channel, up-down-left-right, and power. To top it all off its pretty laggy. It also has accurate searches through the app. Its sad that I will probably replace the smart side of this TV by plugging in a Goku TV adapter to the HDMI port.
    more
  • Motion sensor needs to show date/time Apr 4, 2019

    By Whiskey Di
    I recently transitioned from Iris by Lowe’s to SmartThings and bought the hub and motion sensors (among other things). Found it tremendously difficult to connect the ST hub to my existing kwikset and schlage locks (which worked seamlessly with iris). I’ve also been unable to easily connect my Honeywell thermostat. Separately, the ST branded motion sensor is essentially useless. In the app, it will only show me in real time whether there is movement or not (and takes a moment to connect when I go through the app - it’s not always available). I would like to be able to see whether there has been movement during the day (and at what times). Iris used to showed me a bar graph where I could see the movements in my home throughout the day (e.g. no movement between 3-5 pm, movement starting at 5:30, or something like that). Is this something being addressed in an update? So far, I am not a fan of ST, and purposely delayed buying additional ST devices until I could figure out whether it worked well or not. I only bought the few items I did because Iris gave us a gift card to compensate for the shutdown of their service. I have a Samsung TV and will eventually get around to connecting it in order to salvage some utility out of this thing.
    more
  • New user, disappointed in this app. Apr 8, 2019

    By Tyraelos
    I just got my SmartThings Hub v3 yesterday. I really just need it to push to Alexa, which announces when doors open and close but I was getting quite annoyed with this app. For one there was no setting to switch the sensor to Garage mode, secondly, there is no option to allow me to set when doors are ajar, something I read could be done with SmartThings. I finally decided to get the old app, the one Samsung is planning to Sunset and wow, what a difference! That app is full featured compared to this. Not only are these options there but that app also shows me all sensor activity so that I can see exactly what's going on with the sensors. I understand that this app is new and you're moving new users towards it but it's a bad idea to do so when it's so very half baked. There are too many missing features to be directing new users to forget about the other app and use this one. Right now I have both apps installed but I use the old one mostly. Hopefully this one catches up sooner vs. later. I see nothing wrong with the old app and don't understand why this one was made.
    more
  • Aug 8, 2020

    By Daniel M. Hoyt
    I was prompted to convert from the Classic app and, after reading what was involved, it seemed like the "SmartThing" to do. What a mistake!!!! None of my automations came through so I had to recreate everything. And when I was done, three hours later, I notice the new interface looks just like the Google Home interface. If you're being forced to update, my advice is to skip it and just use Google Home or the Alexa app. Chances are all your devices are already in those Apps anyway. BOOOOOO!
    more
  • Aug 11, 2020

    By Jason Caldwell
    Completely useless after being forced to upgrade from the classic app. Just about every automation is broken which has caused all my devices to have issues. The app extremely slow, it has connection issues, you can't even update any of the new "smart app". You get a error message blames your network which is not the case. I've had devices disappear from the new app but I see them listed online via web. This app is absolutely horrible.
    more
  • Horrible App Apr 15, 2019

    By DTWax
    Garbage app and garbage developers. This app worked fine for the first year I had it and lately after an update (presumably) all of my 60+ devices show up as disconnected. I can still function them if I click on them individually to see their status but in the main window they all show up as disconnected, THEREFORE, the user has no idea what the actual status of any given device is at any given time. Which makes this app useless. The whole purpose of having an app to control home automation devices is so that the user can not only control those devices but also to know the status of the devices at any time. Furthermore, to make matters worse, this app has NEVER provided a proper log of actions. The app should be keeping a log of actions for the devices so that you can view the activity log to see when a device changed status but that has NEVER worked from day one. I’ve called to complain about these issues on numerous occasions but these issues still remain unresolved. I’m very annoyed and I don’t recommend anybody to buy a Samsung SmartThings Hub nor to download and use this horrendous app. I’m going to sell my Samsung SmartThings Hub or just throw it in the garbage and buy a different brand that actually works properly and doesn’t require the user to call and complain every week about these issues.
    more
  • Aug 9, 2020

    By Werwolf Media
    Bought a new Samsung TV, instead of just having the features you want on a remote, Samsung makes you sign up with all your personal information for their "Samsung account" just to have to download an app that tracks all your personal data, just to Access features that should have been integrated into your remote. If you don't want to have to jump through hoops and give away your personal data just to cast something to your television, I'd highly recommend against buying Samsung smart tvs!
    more
  • Aug 11, 2020

    By Dave Clark
    Forced migration from classic... Less supported devices, features, functionality, and customization. You have to download additional components (which should have been included in the app to start with) just to access most of what you already had in classic. Samsung plans to bring back most of the features that classic had AFTER migration is complete. That logic is backwards. Disappointed that Samsung is pushing out this rubish! New hub from Hubitat ordered.
    more

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