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  • Application performance and suggestions Jan 20, 2020

    By Map guide.
    I have recently started using click n pull and noticed couple of issues. 1. Whenever I reach club and open app, it shows my order and ask me to enter my parking spot. Once I enter my slot, it gives me error saying “Something went wrong, please try again”, but in reality it worked internally and notified the associate. This is very confusing and it’s happening repeatedly for me. 2. We have family membership and it would be great to be able to see other person in click n pull and add rather than typing names etc. 3. In family membership, there should be option to share “click n pull” orders with other members of family (at least who are registered and have sams card) so that either person can use the pickup. Currently my husband is not able to view any order that I make for click n pull. 4. This app has some serious issue with internal memory or CPU utilization. Once I was using scan n go feature when it suddenly cause my phone to turn off and my phone stopped working. It wasn’t charging or turning on. Apple support told me that your last app caused gpu to crash and impacted working image and it had to be hard reset.
  • Sep 23, 2021

    By Barrington Grant
    This is an awesome app made with convenience in mind. It's easy to use for things like shopping or getting gas. While shopping you can check out without having to stand in line. When getting gas all you have to do is scan the barcode at the pump and you're ready to start pumping gas. No more having to pay at the register. It's all in the app now. I love it.
  • Jdjr2020 Nov 20, 2019

    By JeffJr2020
    It was suggested to me that I download the Scan n Go app and bypass the long lines at “the” register or the slow moving, when working, self check lines. So I did. I couldn’t wait to try it! It was heavenly, the first time. The second time was a waste of time. Every time I’d scan an item the app would blink and end up back at home screen. It soon became too much like work so I got in one of the few working self check lanes and back to the way we were. Now I would expect this from a little fledgling operation just trying out some new technology, but this is a multi billion dollar company. All I can conclude is that Sams Club at the highest level just doesn’t give a d*#m. You can’t tell me they do. Spend a few dollars and pay somebody to make sure that the world’s largest retailer has working self check systems. Pay them to tighten up the screw that holds the credit card scanner so I don’t have to hold it in place while inserting my card. I thought self check was going to replace employees. I now see that they too are at work and not working. I believe if Sam Walton we’re alive and he walked into Sams Club on Covington Pike in Memphis and saw 9 self check systems and 3 with “Out of Order” signs on them... I believe he’d raise hell and put a prop under it! Sams, Operating like an under capitalized mom and pop. Sad.... Gonna uninstall app....
  • Sep 24, 2021

    By Joe Lopilato
    What a mixed bag! Scan n' Go is fabulous. Game changer. Screw waiting in line! Well, when the app works. App continually "forgets" my credentials. And tells me they are incorrect when I input them. Currently updating the app while in Sam's Club. Hoping I can use scan and go. If not, I'm letting my membership expire next month.
  • Lesser of two evils Jul 20, 2021

    By Ashed567920176
    We switched to Costco about 10 years ago and have not regretted it until recently. We decided to get a basic membership to Sam’s club again just to see if it will fill the void missing at our Costco. We didn’t even get through half the store when we made our decision. Costco has stopped selling (not even offering an alternative) to so many items that we found at Sam’s. We found the exact garlic bread brand and more options with ice cream. We also found it had a good wine selection and baking items. We went in with a plan to only pick up 5 items and walked away with a cart full. I’m sure that’s not a surprise to most. We are looking forward to using this app for the scan and shop feature because that is amazing! After not allowing Apple Pay, etc at the stores this one shocks me. I had been thinking that Costco was advancing more quickly with technology, but that has not been the case at all. I also really appreciated the final check at the exit. It seems so much more secure for the store to just scan the receipt and then a few of the small items. I’m very optimistic about switching so far.
  • Check Before Ordering Pickup! Jan 25, 2019

    By Hate coming up with nicknames
    The app lets you order pickup but NOT ALL STORES OFFER PICKUP! First and ONLY time I’ve ordered with in store pickup. I use Walmart Grocery app often and it works great. Same company so it should also be a decent experience, right? The app lets you order and then sends you direction that tell you to pull up next to the “Club Pickup” sign and someone will bring your order out. Yeah... They have a sign but there’s nowhere to park anywhere near it. So we drove around the parking lot and looked around. There was a cart associate so I asked him. He says, “we don’t do that.” His attitude was “duh, why don’t you know this?” So we parked and went inside. We were directed to a kiosk to check in. Because the app tracks your location, it marked the order as picked up and I couldn’t access my order. I couldn’t find an associate. Took about 20 minutes to figure out where our order was and how to get it. The associate that we finally talked to said that it happens all the time because the app feature launched without the stores being ready and able. It would have been faster to go collect what I needed and then check out.
  • Great app Oct 21, 2020

    By KPsparkle
    I’ve been using scan n’ go since it’s inception & love using it in store. It saves time at checkout, & no more loading & unloading items in checkout lines! Also have done online ordering on my Sam’s Club app for curbside pickup since it started & love the convenience of having the shopping & delivery to my vehicle done for me. However, I wish that when I choose to place things in my online order cart for “pickup at store”, it would stop putting several of the “pickup” items in my cart for “shipping to me”. I have to double check my cart before checking out as there’s always items that end up in “shipping list” instead of free pickup at my local store! And NO, I’m not placing them there nor are they items that are clearly marked out of stock in store or online only! I’m looking forward to using scan n go app for fuel also. All in all this is a great way to shop at our local club without needing to actually enter the store. So convenient in store or out. Just need to fix a few glitches in app, but not something a quick review by me when ordering can’t address. I highly recommend!
  • Sep 19, 2021

    By Yvonne Itoka Hne
    The Sms's Club scan and go app is a game changer. The benefits are obvious. My only problem is I keep forgetting to enter my payment information so I have to do it each time. As soon as I remember my password (or reset it) and enter my login info I can't even begin to speak of how glorious my experience will be. As it is right now, I'm shopping without logging in and still saving a boatload of time. Thank you!!!
  • The App lies... Jan 13, 2020

    By Tessyatl
    I tried to place an order at 1:00 pm today. Right on the page where it tells you to select a date & pickup time it states, “All orders places before 3pm will be ready for pickup the same day.” But every time I tried to select the time and date that was shown as the ONLY option in dark blue, it kept telling that time wasn’t available. I tried it several times. Finally went out, closed the app and then went back in to my cart. When I get to the select date and time for pickup the only valid time listed was tomorrow! It was approximately 1:30pm now. Still before 3pm and I’m in the eastern time zone. I even called the store and they said yes the order would only be able to be filled tomorrow. Again the app clearly states order by 3pm & pickup the same day. The lady on the phone told me they could transfer me to someone but they were going to tell me the same thing. REALLY??! Please update the app to state if you don’t order by 1pm you’re outta luck trying to pickup your order the same day. 😡
  • Sep 22, 2021

    By Cole
    This app is very convenient. I like that I don't have to carry my club card any more. "Scan & Go" is my favorite feature. It allows you to skip the checkout line. Scan everything, pay for it on the app, show the door person your QR code, and you're out the door.
  • Application performance and suggestions Jan 20, 2020

    By Map guide.
    I have recently started using click n pull and noticed couple of issues. 1. Whenever I reach club and open app, it shows my order and ask me to enter my parking spot. Once I enter my slot, it gives me error saying “Something went wrong, please try again”, but in reality it worked internally and notified the associate. This is very confusing and it’s happening repeatedly for me. 2. We have family membership and it would be great to be able to see other person in click n pull and add rather than typing names etc. 3. In family membership, there should be option to share “click n pull” orders with other members of family (at least who are registered and have sams card) so that either person can use the pickup. Currently my husband is not able to view any order that I make for click n pull. 4. This app has some serious issue with internal memory or CPU utilization. Once I was using scan n go feature when it suddenly cause my phone to turn off and my phone stopped working. It wasn’t charging or turning on. Apple support told me that your last app caused gpu to crash and impacted working image and it had to be hard reset.
  • Sep 23, 2021

    By Barrington Grant
    This is an awesome app made with convenience in mind. It's easy to use for things like shopping or getting gas. While shopping you can check out without having to stand in line. When getting gas all you have to do is scan the barcode at the pump and you're ready to start pumping gas. No more having to pay at the register. It's all in the app now. I love it.
  • Jdjr2020 Nov 20, 2019

    By JeffJr2020
    It was suggested to me that I download the Scan n Go app and bypass the long lines at “the” register or the slow moving, when working, self check lines. So I did. I couldn’t wait to try it! It was heavenly, the first time. The second time was a waste of time. Every time I’d scan an item the app would blink and end up back at home screen. It soon became too much like work so I got in one of the few working self check lanes and back to the way we were. Now I would expect this from a little fledgling operation just trying out some new technology, but this is a multi billion dollar company. All I can conclude is that Sams Club at the highest level just doesn’t give a d*#m. You can’t tell me they do. Spend a few dollars and pay somebody to make sure that the world’s largest retailer has working self check systems. Pay them to tighten up the screw that holds the credit card scanner so I don’t have to hold it in place while inserting my card. I thought self check was going to replace employees. I now see that they too are at work and not working. I believe if Sam Walton we’re alive and he walked into Sams Club on Covington Pike in Memphis and saw 9 self check systems and 3 with “Out of Order” signs on them... I believe he’d raise hell and put a prop under it! Sams, Operating like an under capitalized mom and pop. Sad.... Gonna uninstall app....
  • Sep 24, 2021

    By Joe Lopilato
    What a mixed bag! Scan n' Go is fabulous. Game changer. Screw waiting in line! Well, when the app works. App continually "forgets" my credentials. And tells me they are incorrect when I input them. Currently updating the app while in Sam's Club. Hoping I can use scan and go. If not, I'm letting my membership expire next month.
  • Lesser of two evils Jul 20, 2021

    By Ashed567920176
    We switched to Costco about 10 years ago and have not regretted it until recently. We decided to get a basic membership to Sam’s club again just to see if it will fill the void missing at our Costco. We didn’t even get through half the store when we made our decision. Costco has stopped selling (not even offering an alternative) to so many items that we found at Sam’s. We found the exact garlic bread brand and more options with ice cream. We also found it had a good wine selection and baking items. We went in with a plan to only pick up 5 items and walked away with a cart full. I’m sure that’s not a surprise to most. We are looking forward to using this app for the scan and shop feature because that is amazing! After not allowing Apple Pay, etc at the stores this one shocks me. I had been thinking that Costco was advancing more quickly with technology, but that has not been the case at all. I also really appreciated the final check at the exit. It seems so much more secure for the store to just scan the receipt and then a few of the small items. I’m very optimistic about switching so far.
  • Check Before Ordering Pickup! Jan 25, 2019

    By Hate coming up with nicknames
    The app lets you order pickup but NOT ALL STORES OFFER PICKUP! First and ONLY time I’ve ordered with in store pickup. I use Walmart Grocery app often and it works great. Same company so it should also be a decent experience, right? The app lets you order and then sends you direction that tell you to pull up next to the “Club Pickup” sign and someone will bring your order out. Yeah... They have a sign but there’s nowhere to park anywhere near it. So we drove around the parking lot and looked around. There was a cart associate so I asked him. He says, “we don’t do that.” His attitude was “duh, why don’t you know this?” So we parked and went inside. We were directed to a kiosk to check in. Because the app tracks your location, it marked the order as picked up and I couldn’t access my order. I couldn’t find an associate. Took about 20 minutes to figure out where our order was and how to get it. The associate that we finally talked to said that it happens all the time because the app feature launched without the stores being ready and able. It would have been faster to go collect what I needed and then check out.
  • Great app Oct 21, 2020

    By KPsparkle
    I’ve been using scan n’ go since it’s inception & love using it in store. It saves time at checkout, & no more loading & unloading items in checkout lines! Also have done online ordering on my Sam’s Club app for curbside pickup since it started & love the convenience of having the shopping & delivery to my vehicle done for me. However, I wish that when I choose to place things in my online order cart for “pickup at store”, it would stop putting several of the “pickup” items in my cart for “shipping to me”. I have to double check my cart before checking out as there’s always items that end up in “shipping list” instead of free pickup at my local store! And NO, I’m not placing them there nor are they items that are clearly marked out of stock in store or online only! I’m looking forward to using scan n go app for fuel also. All in all this is a great way to shop at our local club without needing to actually enter the store. So convenient in store or out. Just need to fix a few glitches in app, but not something a quick review by me when ordering can’t address. I highly recommend!
  • Sep 19, 2021

    By Yvonne Itoka Hne
    The Sms's Club scan and go app is a game changer. The benefits are obvious. My only problem is I keep forgetting to enter my payment information so I have to do it each time. As soon as I remember my password (or reset it) and enter my login info I can't even begin to speak of how glorious my experience will be. As it is right now, I'm shopping without logging in and still saving a boatload of time. Thank you!!!
  • The App lies... Jan 13, 2020

    By Tessyatl
    I tried to place an order at 1:00 pm today. Right on the page where it tells you to select a date & pickup time it states, “All orders places before 3pm will be ready for pickup the same day.” But every time I tried to select the time and date that was shown as the ONLY option in dark blue, it kept telling that time wasn’t available. I tried it several times. Finally went out, closed the app and then went back in to my cart. When I get to the select date and time for pickup the only valid time listed was tomorrow! It was approximately 1:30pm now. Still before 3pm and I’m in the eastern time zone. I even called the store and they said yes the order would only be able to be filled tomorrow. Again the app clearly states order by 3pm & pickup the same day. The lady on the phone told me they could transfer me to someone but they were going to tell me the same thing. REALLY??! Please update the app to state if you don’t order by 1pm you’re outta luck trying to pickup your order the same day. 😡
  • Sep 22, 2021

    By Cole
    This app is very convenient. I like that I don't have to carry my club card any more. "Scan & Go" is my favorite feature. It allows you to skip the checkout line. Scan everything, pay for it on the app, show the door person your QR code, and you're out the door.
  • Love the free shipping for Plus members, but... Dec 19, 2020

    By Chellsgram
    Love the convenience of shopping from home, in addition to the free shipping for Plus members and the safety factor during this pandemic. Being able to order many of the items we use online means I can get get in and out of the store much quicker when shopping for fresh foods, thereby reducing my risk of being exposed to the virus, though I sincerely miss being able to take my time browsing up and down every aisle in the store. My only complaint with shopping at Sam’s online — and it’s a serious enough matter to have caused me to deduct 3 stars from my rating, is the careless packaging of my orders for shipping. Multiple times when ordering canned goods, the products were shipped in a box that was much too large, with only a small sheet of loosely crumpled paper to “fill” the expansive void, such that the cartons of canned goods get thrown and bounced around inside the box during shipping (likely beginning with these careless workers at Sam’s who probably throw the boxes once they’re packed for shipping, considering the fact that they’ve already shown how little they care about protecting the products inside) resulting in a torn carton with some of the cans spilled out on one occasion, and badly dented cans on several occasions. This is unacceptable and indicative of possibly poor training and little to no supervision, but most likely due an insufficient number of employees to handle the workload.
  • Sep 19, 2021

    By Kirk Garcia
    I use this app only for the scan and go function. As of the past update on 9/4, I am no longer able to use it. I was in the store, loaded up my cart with items, go to check out, and it freezes. Something went wrong. Tried everything. Items were still in my cart after I swiped to pay. Checked bank, pending charges. Had to go through the line to buy items. I ended up being charged twice. Today, I went back again, thinking it was a fluke. Same. Had to go through the line again. Charged twice.
  • No Notification of order not being fulfilled Mar 13, 2020

    By UpsetClubMember
    So I ordered supplies from sams club in Dallas and go to select a pick up time. Seeing as it was 4:00 pm and they stop doing same day pick up after 3 (per app) I select a time when I can pick up my purchase after work the next day . I submit a pick up time for the latest time they have the next day because my job was far and I was anticipating traffic. So Now it’s the next day and still have not received an email stating my order was ready. So I get to sams at 6:55 pm and still no order ready email. So I go in so someone could check and after waiting find out that the items I ordered sold out earlier that day ( scheduled pick up day) I asked why my order was not gathered before hand since they were already holding money from my account. The club member proceeds to blame the system. I asked why I was not notified that my items were not in stock ( would have saved me a trip) again brings up the computer system. I asked why it wasn’t pulled earlier to make sure since I already had paid for it (still blames the system). All this to say that this app is pointless for ordering because it’s not accurate , doesn’t inform you of ordering problems and you still might not get your order even if you order days ahead. So I asked the club member to cancel the order( in which they did), but funny enough received two automated cancellation emails.
  • Sep 5, 2021

    By SAM HUYNH
    Scanning app was great but yesterday when I scan and I put the quantity in there. Then, when I checked out, it was one to two quantities. basically, it wouldn't allow you to put more than two on there it will reset automatic back to 1 or two. I was so embarrassed at the checkout clerk. I had to redo everything all over again in front of the clerk. Now I'm so intimidated to use scan & Go App.
  • Sep 4, 2021

    By Herschel Cox
    The app works for the most part but it has some issues that just never go away. For example, if you scroll through reviews for a product, eventually they just repeat. It also takes about 30 seconds to load. The sketchy part is the new requirement to connect to their WiFi for scan n go to work. It was working fine before, but now they want to monitor my network traffic I guess. Sad to say I may go back to scanning the regular way.
  • Horrible Experience ! Be careful with the products of dog treat! May 12, 2021

    By Janet Bloomington
    I loved Sam’s club but everything changed until today May 11th,2021! Customer service is very heartless & offensive when I returned a bag of dog treat which I purchased last week and found DISGUSTING MOLD sticking on several pieces treat week later. I purchased this brand second time, trust their product & Sam’s club. First, no body said sorry or cared about did it hurt my dog’s health! ! Their attitude is we got your money refund, what else you expect? No intention to check those products but just to get rid of trouble & that bag of rotten treat! Second, the guy named Josh who wears green vest ( maybe supervisor) first response is to question & blame me by saying “ I can’t make sure this happened before you open the bag or after “! This is really insulting and offensive!!! I purchased several different brand of treat products less than a week and how am I supposed to get one bag meat treat to grow white mold inside the bag, especially myself even shared several slices w/ my dog together during playing. I felt so guilty to my dog since I didn’t smell out this issue at first beginning and worried that those rotten mold treat may hurt his stomach & digestion system, then someone who is really be sorry for it, trying to shame you & point figure to you! I was too upset to talk to this guy and have to leave immediately. So disappointed & hurtful !
  • Sep 15, 2021

    By Angi McKinsey
    I used to love this app. Got it mainly for Scan & Go, which I use every time I go to the store. Went today & had a flat full of heavy items. When I went to checkout, "Oops, something went wrong. Please try again later." UGH!! Tried everything short of uninstalling & reinstalling and nothing would work. Ended up having to go to checkout and scan everything all over again. Totally frustrating & unacceptable. Going to delete app since this is the main reason for having it!
  • Order not showing in app for pickup / Forced to use location “always” and notifications Nov 30, 2018

    By 3211234:(asp
    Updating previous review to include problems with seeing order in app. Twice now I’ve went to pickup my order curb side and opened the app to notify store that I had arrived to pickup my order and the app showed no order - very frustrating since it had shown the order ready for picky a few hours earlier. Makes the app rather useless to me and I have to use phone to call customer service to relay that I am there to pickup my order. I had previously used the app and was able to only make my location known when using the app and was also able to decline notifications, but now when I try to use the app to notify the store I am there for my curbside pickup, I am forced to have location on always and also forced to receive notifications through the app. Otherwise, the app won’t let me proceed in alerting the store I am there for my pickup. Obviously, I will either have to reset these settings each time, since I refuse to have app developers force me into setting settings I don’t want or I will just call the store customer service each time. This also frustrates me to the point of being less likely to ever use the app at all. Who designs these functional flaws and then gets it approved? If it’s unintentional, it’s disappointingly terrible quality control.
  • Sep 8, 2021

    By Brandy Donovan
    I wish this app was more user friendly when it came to managing your account. Also, alot of items are always showing out of stock once you add them to your cart. It's such easier to go to the store and just locate your items yourself, because you never know how long you will spend messing around with the app only to find out it isn't available.
  • Problems with the scan and go!!!!!! Sep 27, 2020

    By Denni Eagle
    I have to agree with the scan and go app! I have used it many times and loved it!!! But the last time I was in the store and use the scan and go app, it was horrible!!!!! I was doing the same thing I always do and when I payed and was goof out the girl who checked my receipt found a hand full of items that hadn’t got on the receipt. I have never had that problem before, but the people who went through my cart to check what didn’t ring up made me feel like I was a thief. They went through my cart and and transferred all of my stuff to a different cart. The things that had gotten on the receipt the first time was set aside and they watched me to make sure it paided for on a separate receipt. I had no problem making sure that it all was paid, but I was still treated like a criminal. Then being as I’m disabled I asked if someone would help me unloaded the cart for me They said yes, but no one came to help. She just stood in the front of the store watching me. So I m not sure if I m going to come back anymore. I afraid that they would watch me to make sure I didn’t do it again. I have never stolen anything in my life and don’t think that I would start now. SO I AM NOT SURE WHAT TO DO. MAYBE JUST GO SOMEWHERE ELSE TO DO MY SHOPPING. Sincerely Denette Eagle Plus member for over 10 years

No reviews available

No reviews available

  • Application performance and suggestions Jan 20, 2020

    By Map guide.
    I have recently started using click n pull and noticed couple of issues. 1. Whenever I reach club and open app, it shows my order and ask me to enter my parking spot. Once I enter my slot, it gives me error saying “Something went wrong, please try again”, but in reality it worked internally and notified the associate. This is very confusing and it’s happening repeatedly for me. 2. We have family membership and it would be great to be able to see other person in click n pull and add rather than typing names etc. 3. In family membership, there should be option to share “click n pull” orders with other members of family (at least who are registered and have sams card) so that either person can use the pickup. Currently my husband is not able to view any order that I make for click n pull. 4. This app has some serious issue with internal memory or CPU utilization. Once I was using scan n go feature when it suddenly cause my phone to turn off and my phone stopped working. It wasn’t charging or turning on. Apple support told me that your last app caused gpu to crash and impacted working image and it had to be hard reset.
  • Sep 23, 2021

    By Barrington Grant
    This is an awesome app made with convenience in mind. It's easy to use for things like shopping or getting gas. While shopping you can check out without having to stand in line. When getting gas all you have to do is scan the barcode at the pump and you're ready to start pumping gas. No more having to pay at the register. It's all in the app now. I love it.
  • Lesser of two evils Jul 20, 2021

    By Ashed567920176
    We switched to Costco about 10 years ago and have not regretted it until recently. We decided to get a basic membership to Sam’s club again just to see if it will fill the void missing at our Costco. We didn’t even get through half the store when we made our decision. Costco has stopped selling (not even offering an alternative) to so many items that we found at Sam’s. We found the exact garlic bread brand and more options with ice cream. We also found it had a good wine selection and baking items. We went in with a plan to only pick up 5 items and walked away with a cart full. I’m sure that’s not a surprise to most. We are looking forward to using this app for the scan and shop feature because that is amazing! After not allowing Apple Pay, etc at the stores this one shocks me. I had been thinking that Costco was advancing more quickly with technology, but that has not been the case at all. I also really appreciated the final check at the exit. It seems so much more secure for the store to just scan the receipt and then a few of the small items. I’m very optimistic about switching so far.
  • Check Before Ordering Pickup! Jan 25, 2019

    By Hate coming up with nicknames
    The app lets you order pickup but NOT ALL STORES OFFER PICKUP! First and ONLY time I’ve ordered with in store pickup. I use Walmart Grocery app often and it works great. Same company so it should also be a decent experience, right? The app lets you order and then sends you direction that tell you to pull up next to the “Club Pickup” sign and someone will bring your order out. Yeah... They have a sign but there’s nowhere to park anywhere near it. So we drove around the parking lot and looked around. There was a cart associate so I asked him. He says, “we don’t do that.” His attitude was “duh, why don’t you know this?” So we parked and went inside. We were directed to a kiosk to check in. Because the app tracks your location, it marked the order as picked up and I couldn’t access my order. I couldn’t find an associate. Took about 20 minutes to figure out where our order was and how to get it. The associate that we finally talked to said that it happens all the time because the app feature launched without the stores being ready and able. It would have been faster to go collect what I needed and then check out.
  • Great app Oct 21, 2020

    By KPsparkle
    I’ve been using scan n’ go since it’s inception & love using it in store. It saves time at checkout, & no more loading & unloading items in checkout lines! Also have done online ordering on my Sam’s Club app for curbside pickup since it started & love the convenience of having the shopping & delivery to my vehicle done for me. However, I wish that when I choose to place things in my online order cart for “pickup at store”, it would stop putting several of the “pickup” items in my cart for “shipping to me”. I have to double check my cart before checking out as there’s always items that end up in “shipping list” instead of free pickup at my local store! And NO, I’m not placing them there nor are they items that are clearly marked out of stock in store or online only! I’m looking forward to using scan n go app for fuel also. All in all this is a great way to shop at our local club without needing to actually enter the store. So convenient in store or out. Just need to fix a few glitches in app, but not something a quick review by me when ordering can’t address. I highly recommend!
  • Sep 19, 2021

    By Yvonne Itoka Hne
    The Sms's Club scan and go app is a game changer. The benefits are obvious. My only problem is I keep forgetting to enter my payment information so I have to do it each time. As soon as I remember my password (or reset it) and enter my login info I can't even begin to speak of how glorious my experience will be. As it is right now, I'm shopping without logging in and still saving a boatload of time. Thank you!!!
  • The App lies... Jan 13, 2020

    By Tessyatl
    I tried to place an order at 1:00 pm today. Right on the page where it tells you to select a date & pickup time it states, “All orders places before 3pm will be ready for pickup the same day.” But every time I tried to select the time and date that was shown as the ONLY option in dark blue, it kept telling that time wasn’t available. I tried it several times. Finally went out, closed the app and then went back in to my cart. When I get to the select date and time for pickup the only valid time listed was tomorrow! It was approximately 1:30pm now. Still before 3pm and I’m in the eastern time zone. I even called the store and they said yes the order would only be able to be filled tomorrow. Again the app clearly states order by 3pm & pickup the same day. The lady on the phone told me they could transfer me to someone but they were going to tell me the same thing. REALLY??! Please update the app to state if you don’t order by 1pm you’re outta luck trying to pickup your order the same day. 😡
  • Sep 22, 2021

    By Cole
    This app is very convenient. I like that I don't have to carry my club card any more. "Scan & Go" is my favorite feature. It allows you to skip the checkout line. Scan everything, pay for it on the app, show the door person your QR code, and you're out the door.
  • Sep 11, 2021

    By Kerrianne Rolle
    I love the app because it's easy to use them every aspect if I need something I type it in and if it's not at my Sam's Club it'll tell me which Sam's Club it's at or given the option to order it online and get it delivered. The pickup process is painless. And if I'm actually at the store and don't want to stand in the long took outlines I can scan my items easily with no problem and pay for it right there on my phone and just walk out. Not many apps are as convenient as this one
  • Why did the update destroy this app? Sep 17, 2019

    By Mur@no18
    I’ve used the scan and go feature EVERY week. Sometimes TWICE each week. Yesterday i allowed the app to update. Today the app doesn’t work on either of my phones OR my iPad. Oh I can scan. But I don’t see a list of what I’ve scanned. And that little thing called “check out”. Where the hell is it? Sams need to fix this app. They’ve reduced the number of associates in the store to check your order out. The self service lines reach to the center of the store. The Scan and Go app is the ONLY reason i shop at Sams. I need convenience. Not frustration. And don’t tell me to call their help line. Two updates ago the app stopped working. I called and got nothing. No answers. Just handed off to someone who was going to research the problem. 4 weeks later i received an email saying they had looked into my problem and i should go to the store for assistance. 3 months later an update fixed my problem. When the scan and go app works it’s great. But it isn’t working now.
  • App is overheating my phone Jun 21, 2021

    By Flowerchild3167
    I’ve enjoyed using the scan and go service the few times I’ve gone inside the store now that we’ve opened back up, but I mostly use pick up and that’s been wonderful to have that service. My only complaint is that every time I use the app, it causes my phone to over heat within a couple of minutes, so it takes a full day of looking for a few groceries, then closing the app to let my phone cool, then coming back to the app later to find a couple more items really fast and closing the app again. It’s ridiculous. If I leave the app open for too long, my phone gets so hot it begins to lag and then stalls completely and crashes. I don’t have this issue with any other app, and I use my phone for work a lot. I make sure I’ve closed all background apps before opening the Sam’s Club app, so it’s not an issue of background overload. This is strictly an app issue that needs to be resolved. Otherwise I’ve enjoyed being able to order and utilize car side pickup, so thank you so much for offering this, but please make it easier for your customers to get to you.
  • App 👎 Jan 16, 2020

    By BornFree@112
    I started using the app a few months ago and liked it for a while. Then suddenly it wouldn’t let me log on; saying my user name and password didn’t match, which they did. I stopped using the app for a while, kept trying to log on from time to time, just to see if the issue would resolve itself, it didn’t. Finally I thought I would try changing my password, my account number wasn’t being use and I couldn’t do it. Next I tried calling the customer service number on the back of the card and was assaulted by an endless string of offers that I could get passed. Then I went back to the app and found another number. Finally I was able to get on a chat and got re-registered. At that point I thought I was good to go. So I went to the store, got on the app and scanned my purchases. When I tried to check out, my credit card information was missing and it took me a half an hour to figure out that to re-enter it. I have lost all my purchase history and don’t have any receipts because they were on the phone. I’m about ready to give up on the app.
  • Great app Aug 17, 2020

    By J&J06
    I love the ability to order ahead from the app, and I really love the scan and go feature. My only two issues are: 1) In the manage your credit card section, I can’t toggle back and forth between multiple cards. When I log in, it shows all my cards, but once I tap on one, I can’t return to that screen again unless I log out and back in. There should be an easier way to switch between cards. 2) When scheduling a pickup I don’t like that it doesn’t allow for more than one phone number. What I mean is that if I schedule a pick up and use my phone number, then the next time, when the other person on my membership schedules a pickup and uses their number, I get an automated text saying “sorry to see you go, you won’t receive messages at this number any more”. Since there are 2 people on the membership, and most people have their own individual phones, the system should allow for at least 2 numbers. These aren’t major issues and the app has served me well, so all in all, I think it’s worth it.
  • Jdjr2020 Nov 20, 2019

    By JeffJr2020
    It was suggested to me that I download the Scan n Go app and bypass the long lines at “the” register or the slow moving, when working, self check lines. So I did. I couldn’t wait to try it! It was heavenly, the first time. The second time was a waste of time. Every time I’d scan an item the app would blink and end up back at home screen. It soon became too much like work so I got in one of the few working self check lanes and back to the way we were. Now I would expect this from a little fledgling operation just trying out some new technology, but this is a multi billion dollar company. All I can conclude is that Sams Club at the highest level just doesn’t give a d*#m. You can’t tell me they do. Spend a few dollars and pay somebody to make sure that the world’s largest retailer has working self check systems. Pay them to tighten up the screw that holds the credit card scanner so I don’t have to hold it in place while inserting my card. I thought self check was going to replace employees. I now see that they too are at work and not working. I believe if Sam Walton we’re alive and he walked into Sams Club on Covington Pike in Memphis and saw 9 self check systems and 3 with “Out of Order” signs on them... I believe he’d raise hell and put a prop under it! Sams, Operating like an under capitalized mom and pop. Sad.... Gonna uninstall app....
  • Sep 24, 2021

    By Joe Lopilato
    What a mixed bag! Scan n' Go is fabulous. Game changer. Screw waiting in line! Well, when the app works. App continually "forgets" my credentials. And tells me they are incorrect when I input them. Currently updating the app while in Sam's Club. Hoping I can use scan and go. If not, I'm letting my membership expire next month.
  • Sep 23, 2021

    By Julian Vidal
    I liked this app at first, since first time I used it I've been able to scan and go with ease. BUT today when I was shopping and done ready to swipe to pay there was problem, it wouldn't prosses my payment method, I kept trying and trying and to no avail, then I had to go to self-checkout and pay there. Obviously the recent update messed with it, my payment method is fine, suggest y'all fix the problem ASAP.
  • Sep 12, 2021

    By Yuliana Amigon
    Used scan and go a couple times before the latest upgrade and loved it! I Was just at the store and had a big purchase scanned everything and the scan and go said "oops something went wrong" after I did the update a few minutes before. I had a story so she had tried to help me and she couldn't figure out what was wrong, either.
  • Sep 17, 2021

    By Yvonne Hughes
    I love to shop at sam's. I like to cart checkout and pickup. The app doesn't allow you to pay with EBT. I think y'all should consider adding this. The large packs of drinks and so forth I prefer to pick up because they are very heavy. But I have to come in store and strain to pick them up to the basket. Then have to wait in line, then load them in the car in order to use my snap benefits.
  • Sep 6, 2021

    By kl rs
    Scan and go is too good.(edit: 9-6-21: scan and go has been broken for several weeks sending errors, have to put on continuous and scan repeatedly 5 to 15 times. Frustrating, and now I'm buy less stuff to avoid the hassle/frustration. ⭐⭐⭐Downgrading to 3 stars until fixed.) And now with credit card payments in app, beyond good. Necessary.
  • Love the free shipping for Plus members, but... Dec 19, 2020

    By Chellsgram
    Love the convenience of shopping from home, in addition to the free shipping for Plus members and the safety factor during this pandemic. Being able to order many of the items we use online means I can get get in and out of the store much quicker when shopping for fresh foods, thereby reducing my risk of being exposed to the virus, though I sincerely miss being able to take my time browsing up and down every aisle in the store. My only complaint with shopping at Sam’s online — and it’s a serious enough matter to have caused me to deduct 3 stars from my rating, is the careless packaging of my orders for shipping. Multiple times when ordering canned goods, the products were shipped in a box that was much too large, with only a small sheet of loosely crumpled paper to “fill” the expansive void, such that the cartons of canned goods get thrown and bounced around inside the box during shipping (likely beginning with these careless workers at Sam’s who probably throw the boxes once they’re packed for shipping, considering the fact that they’ve already shown how little they care about protecting the products inside) resulting in a torn carton with some of the cans spilled out on one occasion, and badly dented cans on several occasions. This is unacceptable and indicative of possibly poor training and little to no supervision, but most likely due an insufficient number of employees to handle the workload.
  • Sep 5, 2021

    By SAM HUYNH
    Scanning app was great but yesterday when I scan and I put the quantity in there. Then, when I checked out, it was one to two quantities. basically, it wouldn't allow you to put more than two on there it will reset automatic back to 1 or two. I was so embarrassed at the checkout clerk. I had to redo everything all over again in front of the clerk. Now I'm so intimidated to use scan & Go App.
  • Sep 4, 2021

    By Herschel Cox
    The app works for the most part but it has some issues that just never go away. For example, if you scroll through reviews for a product, eventually they just repeat. It also takes about 30 seconds to load. The sketchy part is the new requirement to connect to their WiFi for scan n go to work. It was working fine before, but now they want to monitor my network traffic I guess. Sad to say I may go back to scanning the regular way.
  • Sep 8, 2021

    By Brandy Donovan
    I wish this app was more user friendly when it came to managing your account. Also, alot of items are always showing out of stock once you add them to your cart. It's such easier to go to the store and just locate your items yourself, because you never know how long you will spend messing around with the app only to find out it isn't available.
  • Glitches and Plus Membership Doesn’t Deliver As Promised Mar 17, 2021

    By Ziggy399
    This app will sometimes not let me place an order for no apparent reason. Yesterday when I pushed checkout it gave me an odd incoherent error message. Tried again today and it at least let me order. Not the first time it has had this type of glitch for me, I can only successfully place an order around half of the time and yes it automatically updates to the latest version and is up to date when that happens, I check. My other issue is that we pay extra for the Plus Membership so that we can get free shipping online since we live 30 minutes from the nearest club and sometimes they are out of things we need but they have them online. It seems fewer and fewer items are available for free plus shipping every time I use it, if I’m able to use it because it is actually working that day. This feels a little deceptive to me and in many cases I end up buying fewer items than I had on my list because of this. I end up buying them from a competitor that will give me free shipping on the same item. I guess they just don’t mind losing a lot of my business.
  • Sep 19, 2021

    By Kirk Garcia
    I use this app only for the scan and go function. As of the past update on 9/4, I am no longer able to use it. I was in the store, loaded up my cart with items, go to check out, and it freezes. Something went wrong. Tried everything. Items were still in my cart after I swiped to pay. Checked bank, pending charges. Had to go through the line to buy items. I ended up being charged twice. Today, I went back again, thinking it was a fluke. Same. Had to go through the line again. Charged twice.
  • No Notification of order not being fulfilled Mar 13, 2020

    By UpsetClubMember
    So I ordered supplies from sams club in Dallas and go to select a pick up time. Seeing as it was 4:00 pm and they stop doing same day pick up after 3 (per app) I select a time when I can pick up my purchase after work the next day . I submit a pick up time for the latest time they have the next day because my job was far and I was anticipating traffic. So Now it’s the next day and still have not received an email stating my order was ready. So I get to sams at 6:55 pm and still no order ready email. So I go in so someone could check and after waiting find out that the items I ordered sold out earlier that day ( scheduled pick up day) I asked why my order was not gathered before hand since they were already holding money from my account. The club member proceeds to blame the system. I asked why I was not notified that my items were not in stock ( would have saved me a trip) again brings up the computer system. I asked why it wasn’t pulled earlier to make sure since I already had paid for it (still blames the system). All this to say that this app is pointless for ordering because it’s not accurate , doesn’t inform you of ordering problems and you still might not get your order even if you order days ahead. So I asked the club member to cancel the order( in which they did), but funny enough received two automated cancellation emails.
  • Horrible Experience ! Be careful with the products of dog treat! May 12, 2021

    By Janet Bloomington
    I loved Sam’s club but everything changed until today May 11th,2021! Customer service is very heartless & offensive when I returned a bag of dog treat which I purchased last week and found DISGUSTING MOLD sticking on several pieces treat week later. I purchased this brand second time, trust their product & Sam’s club. First, no body said sorry or cared about did it hurt my dog’s health! ! Their attitude is we got your money refund, what else you expect? No intention to check those products but just to get rid of trouble & that bag of rotten treat! Second, the guy named Josh who wears green vest ( maybe supervisor) first response is to question & blame me by saying “ I can’t make sure this happened before you open the bag or after “! This is really insulting and offensive!!! I purchased several different brand of treat products less than a week and how am I supposed to get one bag meat treat to grow white mold inside the bag, especially myself even shared several slices w/ my dog together during playing. I felt so guilty to my dog since I didn’t smell out this issue at first beginning and worried that those rotten mold treat may hurt his stomach & digestion system, then someone who is really be sorry for it, trying to shame you & point figure to you! I was too upset to talk to this guy and have to leave immediately. So disappointed & hurtful !
  • Sep 15, 2021

    By Angi McKinsey
    I used to love this app. Got it mainly for Scan & Go, which I use every time I go to the store. Went today & had a flat full of heavy items. When I went to checkout, "Oops, something went wrong. Please try again later." UGH!! Tried everything short of uninstalling & reinstalling and nothing would work. Ended up having to go to checkout and scan everything all over again. Totally frustrating & unacceptable. Going to delete app since this is the main reason for having it!
  • Order not showing in app for pickup / Forced to use location “always” and notifications Nov 30, 2018

    By 3211234:(asp
    Updating previous review to include problems with seeing order in app. Twice now I’ve went to pickup my order curb side and opened the app to notify store that I had arrived to pickup my order and the app showed no order - very frustrating since it had shown the order ready for picky a few hours earlier. Makes the app rather useless to me and I have to use phone to call customer service to relay that I am there to pickup my order. I had previously used the app and was able to only make my location known when using the app and was also able to decline notifications, but now when I try to use the app to notify the store I am there for my curbside pickup, I am forced to have location on always and also forced to receive notifications through the app. Otherwise, the app won’t let me proceed in alerting the store I am there for my pickup. Obviously, I will either have to reset these settings each time, since I refuse to have app developers force me into setting settings I don’t want or I will just call the store customer service each time. This also frustrates me to the point of being less likely to ever use the app at all. Who designs these functional flaws and then gets it approved? If it’s unintentional, it’s disappointingly terrible quality control.
  • Problems with the scan and go!!!!!! Sep 27, 2020

    By Denni Eagle
    I have to agree with the scan and go app! I have used it many times and loved it!!! But the last time I was in the store and use the scan and go app, it was horrible!!!!! I was doing the same thing I always do and when I payed and was goof out the girl who checked my receipt found a hand full of items that hadn’t got on the receipt. I have never had that problem before, but the people who went through my cart to check what didn’t ring up made me feel like I was a thief. They went through my cart and and transferred all of my stuff to a different cart. The things that had gotten on the receipt the first time was set aside and they watched me to make sure it paided for on a separate receipt. I had no problem making sure that it all was paid, but I was still treated like a criminal. Then being as I’m disabled I asked if someone would help me unloaded the cart for me They said yes, but no one came to help. She just stood in the front of the store watching me. So I m not sure if I m going to come back anymore. I afraid that they would watch me to make sure I didn’t do it again. I have never stolen anything in my life and don’t think that I would start now. SO I AM NOT SURE WHAT TO DO. MAYBE JUST GO SOMEWHERE ELSE TO DO MY SHOPPING. Sincerely Denette Eagle Plus member for over 10 years

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