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Pickup, Delivery, Scan & Go
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About Sam's Club
Sam’s Club
Enjoy all your membership perks with the Sam’s Club app.
Save time and shop easier every day with the Sam’s Club app. Make the most of your membership with these best-loved exclusives, including free Pickup, Scan & Go, Pharmacy and Free Shipping for Plus members. Save even more with Instant Savings and track your Plus Cash Rewards. Use the tabs at the bottom to find Home, Scan & Go, Account and more.
Scan & Go
Skip the checkout line and shop contact free with exclusive Scan and Go. Just shop, scan and pay, all in the app.
Pickup
Shop in the app, then schedule a free Pickup time that works best for you. We’ll have your order ready when you arrive.
Your Lists
Start your cart and easily reorder your favorite products, directly in the app.
Pharmacy
Transfer prescriptions, request refills and manage prescriptions for the whole family for maximum convenience.
Membership Card
Quickly find your membership card in your account and access other membership details.
Shipping
Shop and ship directly to your home or workplace – Plus members get free shipping.
Download the app and get the most from the club today.
Enjoy all your membership perks with the Sam’s Club app.
Save time and shop easier every day with the Sam’s Club app. Make the most of your membership with these best-loved exclusives, including free Pickup, Scan & Go, Pharmacy and Free Shipping for Plus members. Save even more with Instant Savings and track your Plus Cash Rewards. Use the tabs at the bottom to find Home, Scan & Go, Account and more.
Scan & Go
Skip the checkout line and shop contact free with exclusive Scan and Go. Just shop, scan and pay, all in the app.
Pickup
Shop in the app, then schedule a free Pickup time that works best for you. We’ll have your order ready when you arrive.
Your Lists
Start your cart and easily reorder your favorite products, directly in the app.
Pharmacy
Transfer prescriptions, request refills and manage prescriptions for the whole family for maximum convenience.
Membership Card
Quickly find your membership card in your account and access other membership details.
Shipping
Shop and ship directly to your home or workplace – Plus members get free shipping.
Download the app and get the most from the club today.
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Sep 2, 2020 Good app except for one big thing (which is why I gave it 4 instead of 5 stars.) As part of settings I can add credit cards and select one to e the "preferred" card. What good is being the preferred card if one of the others is the default when I go to make a purchase? The "Preferred" card should be the default, otherwise, what is the purpose of having a preferred card? I have two same type cards and the the only difference in the display is the last four digits of the number (and only the last digit is different) it would really help if the 'preferred" card would be the default.more -
Check Before Ordering Pickup!
Jan 25, 2019 The app lets you order pickup but NOT ALL STORES OFFER PICKUP! First and ONLY time I’ve ordered with in store pickup. I use Walmart Grocery app often and it works great. Same company so it should also be a decent experience, right? The app lets you order and then sends you direction that tell you to pull up next to the “Club Pickup” sign and someone will bring your order out. Yeah... They have a sign but there’s nowhere to park anywhere near it. So we drove around the parking lot and looked around. There was a cart associate so I asked him. He says, “we don’t do that.” His attitude was “duh, why don’t you know this?” So we parked and went inside. We were directed to a kiosk to check in. Because the app tracks your location, it marked the order as picked up and I couldn’t access my order. I couldn’t find an associate. Took about 20 minutes to figure out where our order was and how to get it. The associate that we finally talked to said that it happens all the time because the app feature launched without the stores being ready and able. It would have been faster to go collect what I needed and then check out.more -
Aug 29, 2020 At first I was skeptical, then I tried it. This app has one of the best barcode scanners that I have ever used. I've scaned the package (not even near the barcode) and it picked up the item. Plus you skip the checkout line. You cannot purchase some items with the app (anything with an age requirement) and a few items that I've run into, but other than that awesome!more -
Jdjr2020
Nov 20, 2019 It was suggested to me that I download the Scan n Go app and bypass the long lines at “the” register or the slow moving, when working, self check lines. So I did. I couldn’t wait to try it! It was heavenly, the first time. The second time was a waste of time. Every time I’d scan an item the app would blink and end up back at home screen. It soon became too much like work so I got in one of the few working self check lanes and back to the way we were. Now I would expect this from a little fledgling operation just trying out some new technology, but this is a multi billion dollar company. All I can conclude is that Sams Club at the highest level just doesn’t give a d*#m. You can’t tell me they do. Spend a few dollars and pay somebody to make sure that the world’s largest retailer has working self check systems. Pay them to tighten up the screw that holds the credit card scanner so I don’t have to hold it in place while inserting my card. I thought self check was going to replace employees. I now see that they too are at work and not working. I believe if Sam Walton we’re alive and he walked into Sams Club on Covington Pike in Memphis and saw 9 self check systems and 3 with “Out of Order” signs on them... I believe he’d raise hell and put a prop under it! Sams, Operating like an under capitalized mom and pop. Sad.... Gonna uninstall app....more -
Sep 3, 2020 NO LINES! NO WAIT! NO LOOKING FOR YOUR MEMBER CARD THAT YOU SHOWED TO GET IN! This is a great tool to use for contactless shopping. The only person touching your items is you. No worries about people being less than 6 ft close to you in line waiting to pay. Before we have these type of conditions shopping. I use this app all the time I was able to come in 5 minutes before they close once found my item, paid for it, and left before they closed. If you haven't tried it you should.more
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No Notification of order not being fulfilled
Mar 13, 2020 So I ordered supplies from sams club in Dallas and go to select a pick up time. Seeing as it was 4:00 pm and they stop doing same day pick up after 3 (per app) I select a time when I can pick up my purchase after work the next day . I submit a pick up time for the latest time they have the next day because my job was far and I was anticipating traffic. So Now it’s the next day and still have not received an email stating my order was ready. So I get to sams at 6:55 pm and still no order ready email. So I go in so someone could check and after waiting find out that the items I ordered sold out earlier that day ( scheduled pick up day) I asked why my order was not gathered before hand since they were already holding money from my account. The club member proceeds to blame the system. I asked why I was not notified that my items were not in stock ( would have saved me a trip) again brings up the computer system. I asked why it wasn’t pulled earlier to make sure since I already had paid for it (still blames the system). All this to say that this app is pointless for ordering because it’s not accurate , doesn’t inform you of ordering problems and you still might not get your order even if you order days ahead. So I asked the club member to cancel the order( in which they did), but funny enough received two automated cancellation emails.more -
Order not showing in app for pickup / Forced to use location “always” and notifications
Nov 30, 2018 Updating previous review to include problems with seeing order in app. Twice now I’ve went to pickup my order curb side and opened the app to notify store that I had arrived to pickup my order and the app showed no order - very frustrating since it had shown the order ready for picky a few hours earlier. Makes the app rather useless to me and I have to use phone to call customer service to relay that I am there to pickup my order. I had previously used the app and was able to only make my location known when using the app and was also able to decline notifications, but now when I try to use the app to notify the store I am there for my curbside pickup, I am forced to have location on always and also forced to receive notifications through the app. Otherwise, the app won’t let me proceed in alerting the store I am there for my pickup. Obviously, I will either have to reset these settings each time, since I refuse to have app developers force me into setting settings I don’t want or I will just call the store customer service each time. This also frustrates me to the point of being less likely to ever use the app at all. Who designs these functional flaws and then gets it approved? If it’s unintentional, it’s disappointingly terrible quality control.more -
Sep 6, 2020 I used the scan n go app a lot but it no longer works, they told me to download this app to use in place, but I dont have the option to scan n pay while in store. My husband downloaded the app and it has the option to scan in store and pay without standing in line. Why would this work fine for him and not me? We both have Samsung's....I want the scan n go app back!!more -
Aug 27, 2020 I liked the app when I first started using it but lately one bug is really bugging me. I cannot add either fruits or vegetables to a list. I select the product and I get an error message. The ADD TO LIST icon is on the product page. Have contacted app developer by email but no response or fix. Please fix the error! 8-27-2020 You fixed one problem and then created a new one. Selecting a list or frequently purchased items freezes my Android phone. What has happened to in-house testing?more -
Great idea, extremely poorly done
Mar 14, 2018 I’ve used the app for some time and there have always been varying issues. When Instant Savings come out I always attempt to check them out through the app. There are ALWAYS simple mistakes as if no one actually checks what is input. Some items will say “no image available” which normally wouldn’t be a big deal but there is no item description either. So you have to click on each entry to see if it’s something you may be interested in. There are 19 of those right now. Some of the items will have a completely different item that what is described in the list. Some will have “$20 off ... or ...” so when you click on one you’re interested there is 3 different colors of the item you don’t want and no description of what you do want. It’s as if whoever updates the Instant Savings page only has a certain amount of time to get it done and no changes are allowed even if there are mistakes reported. And I have reported many mistakes many times. Every time I have reported an error the case is marked as resolved and most I haven’t gotten a single response. If you want an app for convenience and saving time, this one isn’t it.more
No reviews available
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Check Before Ordering Pickup!
Jan 25, 2019 The app lets you order pickup but NOT ALL STORES OFFER PICKUP! First and ONLY time I’ve ordered with in store pickup. I use Walmart Grocery app often and it works great. Same company so it should also be a decent experience, right? The app lets you order and then sends you direction that tell you to pull up next to the “Club Pickup” sign and someone will bring your order out. Yeah... They have a sign but there’s nowhere to park anywhere near it. So we drove around the parking lot and looked around. There was a cart associate so I asked him. He says, “we don’t do that.” His attitude was “duh, why don’t you know this?” So we parked and went inside. We were directed to a kiosk to check in. Because the app tracks your location, it marked the order as picked up and I couldn’t access my order. I couldn’t find an associate. Took about 20 minutes to figure out where our order was and how to get it. The associate that we finally talked to said that it happens all the time because the app feature launched without the stores being ready and able. It would have been faster to go collect what I needed and then check out.more -
Sep 3, 2020 NO LINES! NO WAIT! NO LOOKING FOR YOUR MEMBER CARD THAT YOU SHOWED TO GET IN! This is a great tool to use for contactless shopping. The only person touching your items is you. No worries about people being less than 6 ft close to you in line waiting to pay. Before we have these type of conditions shopping. I use this app all the time I was able to come in 5 minutes before they close once found my item, paid for it, and left before they closed. If you haven't tried it you should.more -
Sep 13, 2020 After experiencing a long line to pay and get out of Sam's club, I was dreading going back again 2 weeks later. Sure enough the line was to the back of the store and probably would have taken 20 minutes just to get to the register. I quickly downloaded this app, set up my account, scanned my purchases, hit pay and go and walked out of the store. The app worked flawlessly and I would definitely recommend it to regular Sam's customers.more -
Why did the update destroy this app?
Sep 17, 2019 I’ve used the scan and go feature EVERY week. Sometimes TWICE each week. Yesterday i allowed the app to update. Today the app doesn’t work on either of my phones OR my iPad. Oh I can scan. But I don’t see a list of what I’ve scanned. And that little thing called “check out”. Where the hell is it? Sams need to fix this app. They’ve reduced the number of associates in the store to check your order out. The self service lines reach to the center of the store. The Scan and Go app is the ONLY reason i shop at Sams. I need convenience. Not frustration. And don’t tell me to call their help line. Two updates ago the app stopped working. I called and got nothing. No answers. Just handed off to someone who was going to research the problem. 4 weeks later i received an email saying they had looked into my problem and i should go to the store for assistance. 3 months later an update fixed my problem. When the scan and go app works it’s great. But it isn’t working now.more -
Sep 14, 2020 It is great to be able to shop without having to touch anything but the items I place in the cart. I just scan the items I buy. When through shopping I hit a few buttons to pay for it, then show my phone at the door when leaving. Works great Also when reordering an item to be shipped that I often buy, I was surprised how quick and easy it was to do.more
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Sep 2, 2020 Good app except for one big thing (which is why I gave it 4 instead of 5 stars.) As part of settings I can add credit cards and select one to e the "preferred" card. What good is being the preferred card if one of the others is the default when I go to make a purchase? The "Preferred" card should be the default, otherwise, what is the purpose of having a preferred card? I have two same type cards and the the only difference in the display is the last four digits of the number (and only the last digit is different) it would really help if the 'preferred" card would be the default.more -
Aug 29, 2020 At first I was skeptical, then I tried it. This app has one of the best barcode scanners that I have ever used. I've scaned the package (not even near the barcode) and it picked up the item. Plus you skip the checkout line. You cannot purchase some items with the app (anything with an age requirement) and a few items that I've run into, but other than that awesome!more -
Sep 1, 2020 For the most part this app is a life saver. I only didn't give it 5 stars because it has on a couple of occasions stopped working in the middle of shopping and gave me a message to go to a Sam's club for it to work... even though I was already inside the Sams and had been scanning for 30 minutes. I do love how easy it is to use. I don't have to worry about losing my card, standing in line to pay, searching for a particular item, and the bar code is easily detected.more -
App 👎
Jan 16, 2020 I started using the app a few months ago and liked it for a while. Then suddenly it wouldn’t let me log on; saying my user name and password didn’t match, which they did. I stopped using the app for a while, kept trying to log on from time to time, just to see if the issue would resolve itself, it didn’t. Finally I thought I would try changing my password, my account number wasn’t being use and I couldn’t do it. Next I tried calling the customer service number on the back of the card and was assaulted by an endless string of offers that I could get passed. Then I went back to the app and found another number. Finally I was able to get on a chat and got re-registered. At that point I thought I was good to go. So I went to the store, got on the app and scanned my purchases. When I tried to check out, my credit card information was missing and it took me a half an hour to figure out that to re-enter it. I have lost all my purchase history and don’t have any receipts because they were on the phone. I’m about ready to give up on the app.more -
Aug 27, 2020 When using the scan and go it deleted 3 items when I "checked out " I know that they were there because I had doubled checkrled that I had scanned all my items before I checked out. Once I got to the door the door greeter found this for me so I was glad to rescan and check out again. Once I did this my debit card would not go through again on the app and had to go the the register and wait for these 3 items. Door greeter said that the app does this sometimes... I think he was trying to be nice.more
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Jdjr2020
Nov 20, 2019 It was suggested to me that I download the Scan n Go app and bypass the long lines at “the” register or the slow moving, when working, self check lines. So I did. I couldn’t wait to try it! It was heavenly, the first time. The second time was a waste of time. Every time I’d scan an item the app would blink and end up back at home screen. It soon became too much like work so I got in one of the few working self check lanes and back to the way we were. Now I would expect this from a little fledgling operation just trying out some new technology, but this is a multi billion dollar company. All I can conclude is that Sams Club at the highest level just doesn’t give a d*#m. You can’t tell me they do. Spend a few dollars and pay somebody to make sure that the world’s largest retailer has working self check systems. Pay them to tighten up the screw that holds the credit card scanner so I don’t have to hold it in place while inserting my card. I thought self check was going to replace employees. I now see that they too are at work and not working. I believe if Sam Walton we’re alive and he walked into Sams Club on Covington Pike in Memphis and saw 9 self check systems and 3 with “Out of Order” signs on them... I believe he’d raise hell and put a prop under it! Sams, Operating like an under capitalized mom and pop. Sad.... Gonna uninstall app....more -
Application performance and suggestions
Jan 20, 2020 I have recently started using click n pull and noticed couple of issues. 1. Whenever I reach club and open app, it shows my order and ask me to enter my parking spot. Once I enter my slot, it gives me error saying “Something went wrong, please try again”, but in reality it worked internally and notified the associate. This is very confusing and it’s happening repeatedly for me. 2. We have family membership and it would be great to be able to see other person in click n pull and add rather than typing names etc. 3. In family membership, there should be option to share “click n pull” orders with other members of family (at least who are registered and have sams card) so that either person can use the pickup. Currently my husband is not able to view any order that I make for click n pull. 4. This app has some serious issue with internal memory or CPU utilization. Once I was using scan n go feature when it suddenly cause my phone to turn off and my phone stopped working. It wasn’t charging or turning on. Apple support told me that your last app caused gpu to crash and impacted working image and it had to be hard reset.more -
Pro- Convenient! Con- Editing, removing, adding a credit card is almost impossible!
Oct 1, 2019 Worked wonderfully when I initially started using it however, when it came to removing an expired credit card, no go. When it came to adding a new credit card, no go. When I attempted to edit the card, no go. I also attempted to make the changes through the website on a computer and was able to make them, however, when it came to using the app those edits were nonexistent so I had one lone expired credit card on my app and could no longer use it. With this new update, Sept. 2019, it appears that I can now see the cards I added via the computer, but only when I select OTHER payment method, and BTW, the expired cards that were deleted are still listed with no way within the app to delete them. There is a BUTTON that says “delete card” with the ONE card that was my default, but after deleting the card remains as default and appears with all of the other cards that have been added and REMOVED over time. Seems old/expired/lost cards just cant be removed😟.more -
Keeps resetting and emptying my cart while I’m using the Scan & Go
Apr 10, 2020 I love the concept of what this app offers. However, numerous times while I am shopping in store and using the barcode scanner to add the item it will 8/10 times force close and empties everything I already scanned in. There is only one location close enough to me I go to and the reception to use the app is hit and miss depending on what areas of the store you’re standing. I’m all for this feature but ever since it was all integrated into one app it has never been the same since. It’s frustrating especially when at times I’m scanning last item and go to checkout and pay, when I slide the bar to process payment it continuously circles and freezes. When I am able to pull it back up and try again it force closes! After all the work of scanning and maneuvering everything to fit in the shopping cart based on how I will load it in my car, I frustratingly proceed to stand in line... my soul reason for using the app goes right out the window. So frustratingmore
No reviews available
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No Notification of order not being fulfilled
Mar 13, 2020 So I ordered supplies from sams club in Dallas and go to select a pick up time. Seeing as it was 4:00 pm and they stop doing same day pick up after 3 (per app) I select a time when I can pick up my purchase after work the next day . I submit a pick up time for the latest time they have the next day because my job was far and I was anticipating traffic. So Now it’s the next day and still have not received an email stating my order was ready. So I get to sams at 6:55 pm and still no order ready email. So I go in so someone could check and after waiting find out that the items I ordered sold out earlier that day ( scheduled pick up day) I asked why my order was not gathered before hand since they were already holding money from my account. The club member proceeds to blame the system. I asked why I was not notified that my items were not in stock ( would have saved me a trip) again brings up the computer system. I asked why it wasn’t pulled earlier to make sure since I already had paid for it (still blames the system). All this to say that this app is pointless for ordering because it’s not accurate , doesn’t inform you of ordering problems and you still might not get your order even if you order days ahead. So I asked the club member to cancel the order( in which they did), but funny enough received two automated cancellation emails.more -
Order not showing in app for pickup / Forced to use location “always” and notifications
Nov 30, 2018 Updating previous review to include problems with seeing order in app. Twice now I’ve went to pickup my order curb side and opened the app to notify store that I had arrived to pickup my order and the app showed no order - very frustrating since it had shown the order ready for picky a few hours earlier. Makes the app rather useless to me and I have to use phone to call customer service to relay that I am there to pickup my order. I had previously used the app and was able to only make my location known when using the app and was also able to decline notifications, but now when I try to use the app to notify the store I am there for my curbside pickup, I am forced to have location on always and also forced to receive notifications through the app. Otherwise, the app won’t let me proceed in alerting the store I am there for my pickup. Obviously, I will either have to reset these settings each time, since I refuse to have app developers force me into setting settings I don’t want or I will just call the store customer service each time. This also frustrates me to the point of being less likely to ever use the app at all. Who designs these functional flaws and then gets it approved? If it’s unintentional, it’s disappointingly terrible quality control.more -
Sep 6, 2020 I used the scan n go app a lot but it no longer works, they told me to download this app to use in place, but I dont have the option to scan n pay while in store. My husband downloaded the app and it has the option to scan in store and pay without standing in line. Why would this work fine for him and not me? We both have Samsung's....I want the scan n go app back!!more -
Aug 27, 2020 I liked the app when I first started using it but lately one bug is really bugging me. I cannot add either fruits or vegetables to a list. I select the product and I get an error message. The ADD TO LIST icon is on the product page. Have contacted app developer by email but no response or fix. Please fix the error! 8-27-2020 You fixed one problem and then created a new one. Selecting a list or frequently purchased items freezes my Android phone. What has happened to in-house testing?more -
Great idea, extremely poorly done
Mar 14, 2018 I’ve used the app for some time and there have always been varying issues. When Instant Savings come out I always attempt to check them out through the app. There are ALWAYS simple mistakes as if no one actually checks what is input. Some items will say “no image available” which normally wouldn’t be a big deal but there is no item description either. So you have to click on each entry to see if it’s something you may be interested in. There are 19 of those right now. Some of the items will have a completely different item that what is described in the list. Some will have “$20 off ... or ...” so when you click on one you’re interested there is 3 different colors of the item you don’t want and no description of what you do want. It’s as if whoever updates the Instant Savings page only has a certain amount of time to get it done and no changes are allowed even if there are mistakes reported. And I have reported many mistakes many times. Every time I have reported an error the case is marked as resolved and most I haven’t gotten a single response. If you want an app for convenience and saving time, this one isn’t it.more
What’s Groovy
Since Sam’s first introduced the Scan & Go app, I have loved it UNTIL TODAY. This latest update disrupted my experience. Mid-shopping in-store, it kicked me out. I rescanned my 11 items, then it froze on the pay screen after I “slid” to pay; wouldn’t progress to barcode screen. The manager checked my account and promised the charge hadn’t gone through. (I should not have believed her.) She checked me out and gave me a printed receipt. She said I have to call the number in the app to check on the problem with the app. (That help number in the Scan&Go portion of the app at the bottom of the screen with your list of items is only available while physically in-club (I didn’t realize). I got home and checked my credit card charges—2 back to back—1 for Sam’s Club (matches printed receipt) and 1 for Sam’s Online (the Scan&Go app) for 0.15 cents more than the printed receipt. My credit card company said get back to us if Sam’s doesn’t fix it. Called the 888 number on the back of my Sam’s card. Nice lady, but she said I had to print out proof of the double charge and go back to the store to get the store to refund one of the charges. I’m glad it’s fixable, but I’ve never previously had this kind of problem before. PLEASE fix the app. I’m not using it again until there’s another update.
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What’s Subpar
I use to love the app. Have been using it for a very long time but ever since the last update (2 updatea ago) I have been unable to use the app for the scan and go. I have to enter the bar codes manually. And at my last visit it wouldn't even allow me to check out, gave me and error code. I had to go and get in line to complete my purchase after manually entering all my items! Very frustrating!
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Filter Reviews
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Good app except for one big thing (which is why I gave it 4 instead of 5 stars.) As part of settings I can add credit cards and select one to e the "preferred" card. What good is being the preferred card if one of the others is the default when I go to make a purchase? The "Preferred" card should be the default, otherwise, what is the purpose of having a preferred card? I have two same type cards and the the only difference in the display is the last four digits of the number (and only the last digit is different) it would really help if the 'preferred" card would be the default.
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Check Before Ordering Pickup!
The app lets you order pickup but NOT ALL STORES OFFER PICKUP! First and ONLY time I’ve ordered with in store pickup. I use Walmart Grocery app often and it works great. Same company so it should also be a decent experience, right? The app lets you order and then sends you direction that tell you to pull up next to the “Club Pickup” sign and someone will bring your order out. Yeah... They have a sign but there’s nowhere to park anywhere near it. So we drove around the parking lot and looked around. There was a cart associate so I asked him. He says, “we don’t do that.” His attitude was “duh, why don’t you know this?” So we parked and went inside. We were directed to a kiosk to check in. Because the app tracks your location, it marked the order as picked up and I couldn’t access my order. I couldn’t find an associate. Took about 20 minutes to figure out where our order was and how to get it. The associate that we finally talked to said that it happens all the time because the app feature launched without the stores being ready and able. It would have been faster to go collect what I needed and then check out. -
At first I was skeptical, then I tried it. This app has one of the best barcode scanners that I have ever used. I've scaned the package (not even near the barcode) and it picked up the item. Plus you skip the checkout line. You cannot purchase some items with the app (anything with an age requirement) and a few items that I've run into, but other than that awesome!
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Jdjr2020
It was suggested to me that I download the Scan n Go app and bypass the long lines at “the” register or the slow moving, when working, self check lines. So I did. I couldn’t wait to try it! It was heavenly, the first time. The second time was a waste of time. Every time I’d scan an item the app would blink and end up back at home screen. It soon became too much like work so I got in one of the few working self check lanes and back to the way we were. Now I would expect this from a little fledgling operation just trying out some new technology, but this is a multi billion dollar company. All I can conclude is that Sams Club at the highest level just doesn’t give a d*#m. You can’t tell me they do. Spend a few dollars and pay somebody to make sure that the world’s largest retailer has working self check systems. Pay them to tighten up the screw that holds the credit card scanner so I don’t have to hold it in place while inserting my card. I thought self check was going to replace employees. I now see that they too are at work and not working. I believe if Sam Walton we’re alive and he walked into Sams Club on Covington Pike in Memphis and saw 9 self check systems and 3 with “Out of Order” signs on them... I believe he’d raise hell and put a prop under it! Sams, Operating like an under capitalized mom and pop. Sad.... Gonna uninstall app.... -
NO LINES! NO WAIT! NO LOOKING FOR YOUR MEMBER CARD THAT YOU SHOWED TO GET IN! This is a great tool to use for contactless shopping. The only person touching your items is you. No worries about people being less than 6 ft close to you in line waiting to pay. Before we have these type of conditions shopping. I use this app all the time I was able to come in 5 minutes before they close once found my item, paid for it, and left before they closed. If you haven't tried it you should.
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After experiencing a long line to pay and get out of Sam's club, I was dreading going back again 2 weeks later. Sure enough the line was to the back of the store and probably would have taken 20 minutes just to get to the register. I quickly downloaded this app, set up my account, scanned my purchases, hit pay and go and walked out of the store. The app worked flawlessly and I would definitely recommend it to regular Sam's customers.
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Why did the update destroy this app?
I’ve used the scan and go feature EVERY week. Sometimes TWICE each week. Yesterday i allowed the app to update. Today the app doesn’t work on either of my phones OR my iPad. Oh I can scan. But I don’t see a list of what I’ve scanned. And that little thing called “check out”. Where the hell is it? Sams need to fix this app. They’ve reduced the number of associates in the store to check your order out. The self service lines reach to the center of the store. The Scan and Go app is the ONLY reason i shop at Sams. I need convenience. Not frustration. And don’t tell me to call their help line. Two updates ago the app stopped working. I called and got nothing. No answers. Just handed off to someone who was going to research the problem. 4 weeks later i received an email saying they had looked into my problem and i should go to the store for assistance. 3 months later an update fixed my problem. When the scan and go app works it’s great. But it isn’t working now. -
It is great to be able to shop without having to touch anything but the items I place in the cart. I just scan the items I buy. When through shopping I hit a few buttons to pay for it, then show my phone at the door when leaving. Works great Also when reordering an item to be shipped that I often buy, I was surprised how quick and easy it was to do.
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The self-checkout is simply the best in the business. You can line up all of your barcodes and scan them at one time. Then get a barcode and can use that to go straight to the exit. Having to never stand in the checkout line is amazing. I had my personal phone battery died right after checking out. I was able to log into the app on my work phone and it immediately pulled up the barcode so that I could exit the store. Amazing!
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Application performance and suggestions
I have recently started using click n pull and noticed couple of issues. 1. Whenever I reach club and open app, it shows my order and ask me to enter my parking spot. Once I enter my slot, it gives me error saying “Something went wrong, please try again”, but in reality it worked internally and notified the associate. This is very confusing and it’s happening repeatedly for me. 2. We have family membership and it would be great to be able to see other person in click n pull and add rather than typing names etc. 3. In family membership, there should be option to share “click n pull” orders with other members of family (at least who are registered and have sams card) so that either person can use the pickup. Currently my husband is not able to view any order that I make for click n pull. 4. This app has some serious issue with internal memory or CPU utilization. Once I was using scan n go feature when it suddenly cause my phone to turn off and my phone stopped working. It wasn’t charging or turning on. Apple support told me that your last app caused gpu to crash and impacted working image and it had to be hard reset.
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Masks
Really hate wearing a mask. Won’t be satisfied until they’re gone
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Check Before Ordering Pickup!
The app lets you order pickup but NOT ALL STORES OFFER PICKUP! First and ONLY time I’ve ordered with in store pickup. I use Walmart Grocery app often and it works great. Same company so it should also be a decent experience, right? The app lets you order and then sends you direction that tell you to pull up next to the “Club Pickup” sign and someone will bring your order out. Yeah... They have a sign but there’s nowhere to park anywhere near it. So we drove around the parking lot and looked around. There was a cart associate so I asked him. He says, “we don’t do that.” His attitude was “duh, why don’t you know this?” So we parked and went inside. We were directed to a kiosk to check in. Because the app tracks your location, it marked the order as picked up and I couldn’t access my order. I couldn’t find an associate. Took about 20 minutes to figure out where our order was and how to get it. The associate that we finally talked to said that it happens all the time because the app feature launched without the stores being ready and able. It would have been faster to go collect what I needed and then check out. -
NO LINES! NO WAIT! NO LOOKING FOR YOUR MEMBER CARD THAT YOU SHOWED TO GET IN! This is a great tool to use for contactless shopping. The only person touching your items is you. No worries about people being less than 6 ft close to you in line waiting to pay. Before we have these type of conditions shopping. I use this app all the time I was able to come in 5 minutes before they close once found my item, paid for it, and left before they closed. If you haven't tried it you should.
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After experiencing a long line to pay and get out of Sam's club, I was dreading going back again 2 weeks later. Sure enough the line was to the back of the store and probably would have taken 20 minutes just to get to the register. I quickly downloaded this app, set up my account, scanned my purchases, hit pay and go and walked out of the store. The app worked flawlessly and I would definitely recommend it to regular Sam's customers.
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Why did the update destroy this app?
I’ve used the scan and go feature EVERY week. Sometimes TWICE each week. Yesterday i allowed the app to update. Today the app doesn’t work on either of my phones OR my iPad. Oh I can scan. But I don’t see a list of what I’ve scanned. And that little thing called “check out”. Where the hell is it? Sams need to fix this app. They’ve reduced the number of associates in the store to check your order out. The self service lines reach to the center of the store. The Scan and Go app is the ONLY reason i shop at Sams. I need convenience. Not frustration. And don’t tell me to call their help line. Two updates ago the app stopped working. I called and got nothing. No answers. Just handed off to someone who was going to research the problem. 4 weeks later i received an email saying they had looked into my problem and i should go to the store for assistance. 3 months later an update fixed my problem. When the scan and go app works it’s great. But it isn’t working now. -
It is great to be able to shop without having to touch anything but the items I place in the cart. I just scan the items I buy. When through shopping I hit a few buttons to pay for it, then show my phone at the door when leaving. Works great Also when reordering an item to be shipped that I often buy, I was surprised how quick and easy it was to do.
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The self-checkout is simply the best in the business. You can line up all of your barcodes and scan them at one time. Then get a barcode and can use that to go straight to the exit. Having to never stand in the checkout line is amazing. I had my personal phone battery died right after checking out. I was able to log into the app on my work phone and it immediately pulled up the barcode so that I could exit the store. Amazing!
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Lifesaver...Literally.
Sam’s Club has been amazing. The app makes it very easy to stay indoors and have very limited contact when you actually need to go into the warehouse. What are you are you are using the to ship items, pick up in store (they’ll even bring it to your car and load it up if you call them once you’re there), or using the app to walk through the store and both scan and pay through the app, this app really reduces stress. I wish Costco would stop staying stagnant and get it together for the new reality of social distance, limiting contact overall, and staying home when possible. Costco does not offer grocery pickup nor does the app allow scanning as you shop or paying when you’re done. Costco used to be my favorite because it was the first of the major warehouse stores to stock lots of organic foods. But the tides are shifting. Sam’s club has lots of organic and Non-gmo, and they definitely win when it comes to this handy dandy app to help many of us get through Covid. -
The app is great and the scan and pay is great but the reset of the Sam's stores these days, the redesign is awful no fun to shop at Sam's anymore. We've been loyal Sam's clubs members for over 35 years and I'm going to seriously reconsider our membership renewal when it comes due. Scanning pay users need a dedicated door checker to check the receipts otherwise while we line up to get through the door people from the checkout lanes are coming through and cutting ahead of us.
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First experience using a shopping App
Today was the first time I actually used a shopping app. I downloaded the app about a month and a half ago but wasn’t really sure on how to use it. So today while at SAMs I decided this is the day where I’ll do my shopping with this app. I scanned all my items and because I was nervous I didn’t see the check out button. So I asked one of the employees for help. I felt real dumb when she showed me how simple it was. Two thumbs up for the Sams employee for her help. Since I had already scanned everything I was out the door almost immediately. It’s a great app but very sensitive it scans quickly and picks up any items with in your shopping cart. You can also see if you scanned any items twice and can remove them before check out. You can see the number of items scanned for easy tracking. It’s a great app especially if your in a rush. If the store wasn’t full of people I would still use the registers with a person. We all need job security. -
I love this app it stores everything and I can't think of a time it malfunctioned. I love the scan and go feature. With the app I don't have to worry about forgetting or misplacing my card my account info is right here. This app is the best and I wish all the stores would add these features.
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Good app except for one big thing (which is why I gave it 4 instead of 5 stars.) As part of settings I can add credit cards and select one to e the "preferred" card. What good is being the preferred card if one of the others is the default when I go to make a purchase? The "Preferred" card should be the default, otherwise, what is the purpose of having a preferred card? I have two same type cards and the the only difference in the display is the last four digits of the number (and only the last digit is different) it would really help if the 'preferred" card would be the default.
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At first I was skeptical, then I tried it. This app has one of the best barcode scanners that I have ever used. I've scaned the package (not even near the barcode) and it picked up the item. Plus you skip the checkout line. You cannot purchase some items with the app (anything with an age requirement) and a few items that I've run into, but other than that awesome!
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For the most part this app is a life saver. I only didn't give it 5 stars because it has on a couple of occasions stopped working in the middle of shopping and gave me a message to go to a Sam's club for it to work... even though I was already inside the Sams and had been scanning for 30 minutes. I do love how easy it is to use. I don't have to worry about losing my card, standing in line to pay, searching for a particular item, and the bar code is easily detected.
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App 👎
I started using the app a few months ago and liked it for a while. Then suddenly it wouldn’t let me log on; saying my user name and password didn’t match, which they did. I stopped using the app for a while, kept trying to log on from time to time, just to see if the issue would resolve itself, it didn’t. Finally I thought I would try changing my password, my account number wasn’t being use and I couldn’t do it. Next I tried calling the customer service number on the back of the card and was assaulted by an endless string of offers that I could get passed. Then I went back to the app and found another number. Finally I was able to get on a chat and got re-registered. At that point I thought I was good to go. So I went to the store, got on the app and scanned my purchases. When I tried to check out, my credit card information was missing and it took me a half an hour to figure out that to re-enter it. I have lost all my purchase history and don’t have any receipts because they were on the phone. I’m about ready to give up on the app. -
When using the scan and go it deleted 3 items when I "checked out " I know that they were there because I had doubled checkrled that I had scanned all my items before I checked out. Once I got to the door the door greeter found this for me so I was glad to rescan and check out again. Once I did this my debit card would not go through again on the app and had to go the the register and wait for these 3 items. Door greeter said that the app does this sometimes... I think he was trying to be nice.
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Great app
I love the ability to order ahead from the app, and I really love the scan and go feature. My only two issues are: 1) In the manage your credit card section, I can’t toggle back and forth between multiple cards. When I log in, it shows all my cards, but once I tap on one, I can’t return to that screen again unless I log out and back in. There should be an easier way to switch between cards. 2) When scheduling a pickup I don’t like that it doesn’t allow for more than one phone number. What I mean is that if I schedule a pick up and use my phone number, then the next time, when the other person on my membership schedules a pickup and uses their number, I get an automated text saying “sorry to see you go, you won’t receive messages at this number any more”. Since there are 2 people on the membership, and most people have their own individual phones, the system should allow for at least 2 numbers. These aren’t major issues and the app has served me well, so all in all, I think it’s worth it. -
Overall the app works fine most of the time, and Club Pickup is nice. Only real complaint is that the order date on a pickup order always seems to be wrong in the app, giving me anxiety that I made a mistake. If I put in an order for pickup later today, the date shows tomorrow. If I put in an order for tomorrow, the date shows today.
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App Malfunction on a SATURDAY!!!
Was in the store yesterday trying to check out with my app & kept receiving error message. The store was crowded And the lines were extremely LONG, down the isles. I told my sister, who had items also & was receiving an error message on her app too that if we couldn’t check out on our phones we would leave everything in the cart right where it was. After 10 minutes of receiving the same error message & letting a few people cut in line in front of us, we decided to continue on through self checkout. We then discovered other people in line looking at their phones & decided to ask the couple in front of us if they were having trouble with their app & they were(which explained why the lines were so long) Being that I haven’t gone through a checkout line at Sams since the app debuted, it was very challenging having to find my membership card, scan items & find $$ to pay for my items. Praying the app doesn’t malfunction ever again!! -
Updating Dec 2018....Makes Shopping Slow
The update has greatly improved the app. Fixed the Instant Savings issue described below. Also improvement in search engine as my iPhone example discussed below, now provides much more relevant results. The default to All Items when searching is still annoying though. Prior review.... It’s okay, but too slow to get any real shopping done. For example, most images of Instant Savings sale items do not show on screen...just a gray diamond box and the savings amount. And with no item description, you have to click on the > arrow to see what it is. The search engine is clunky. For example, I wanted an iPhone case, but despite specifying that, it returns results for Galaxy cases before many of the iPhone items. Also, the Online Only vs “All Items” filter always defaults back to All Items each time I search for another product. It should stay in the shopping mode that I choose.
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Jdjr2020
It was suggested to me that I download the Scan n Go app and bypass the long lines at “the” register or the slow moving, when working, self check lines. So I did. I couldn’t wait to try it! It was heavenly, the first time. The second time was a waste of time. Every time I’d scan an item the app would blink and end up back at home screen. It soon became too much like work so I got in one of the few working self check lanes and back to the way we were. Now I would expect this from a little fledgling operation just trying out some new technology, but this is a multi billion dollar company. All I can conclude is that Sams Club at the highest level just doesn’t give a d*#m. You can’t tell me they do. Spend a few dollars and pay somebody to make sure that the world’s largest retailer has working self check systems. Pay them to tighten up the screw that holds the credit card scanner so I don’t have to hold it in place while inserting my card. I thought self check was going to replace employees. I now see that they too are at work and not working. I believe if Sam Walton we’re alive and he walked into Sams Club on Covington Pike in Memphis and saw 9 self check systems and 3 with “Out of Order” signs on them... I believe he’d raise hell and put a prop under it! Sams, Operating like an under capitalized mom and pop. Sad.... Gonna uninstall app.... -
Application performance and suggestions
I have recently started using click n pull and noticed couple of issues. 1. Whenever I reach club and open app, it shows my order and ask me to enter my parking spot. Once I enter my slot, it gives me error saying “Something went wrong, please try again”, but in reality it worked internally and notified the associate. This is very confusing and it’s happening repeatedly for me. 2. We have family membership and it would be great to be able to see other person in click n pull and add rather than typing names etc. 3. In family membership, there should be option to share “click n pull” orders with other members of family (at least who are registered and have sams card) so that either person can use the pickup. Currently my husband is not able to view any order that I make for click n pull. 4. This app has some serious issue with internal memory or CPU utilization. Once I was using scan n go feature when it suddenly cause my phone to turn off and my phone stopped working. It wasn’t charging or turning on. Apple support told me that your last app caused gpu to crash and impacted working image and it had to be hard reset. -
Pro- Convenient! Con- Editing, removing, adding a credit card is almost impossible!
Worked wonderfully when I initially started using it however, when it came to removing an expired credit card, no go. When it came to adding a new credit card, no go. When I attempted to edit the card, no go. I also attempted to make the changes through the website on a computer and was able to make them, however, when it came to using the app those edits were nonexistent so I had one lone expired credit card on my app and could no longer use it. With this new update, Sept. 2019, it appears that I can now see the cards I added via the computer, but only when I select OTHER payment method, and BTW, the expired cards that were deleted are still listed with no way within the app to delete them. There is a BUTTON that says “delete card” with the ONE card that was my default, but after deleting the card remains as default and appears with all of the other cards that have been added and REMOVED over time. Seems old/expired/lost cards just cant be removed😟. -
Keeps resetting and emptying my cart while I’m using the Scan & Go
I love the concept of what this app offers. However, numerous times while I am shopping in store and using the barcode scanner to add the item it will 8/10 times force close and empties everything I already scanned in. There is only one location close enough to me I go to and the reception to use the app is hit and miss depending on what areas of the store you’re standing. I’m all for this feature but ever since it was all integrated into one app it has never been the same since. It’s frustrating especially when at times I’m scanning last item and go to checkout and pay, when I slide the bar to process payment it continuously circles and freezes. When I am able to pull it back up and try again it force closes! After all the work of scanning and maneuvering everything to fit in the shopping cart based on how I will load it in my car, I frustratingly proceed to stand in line... my soul reason for using the app goes right out the window. So frustrating
Filter Reviews
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No Notification of order not being fulfilled
So I ordered supplies from sams club in Dallas and go to select a pick up time. Seeing as it was 4:00 pm and they stop doing same day pick up after 3 (per app) I select a time when I can pick up my purchase after work the next day . I submit a pick up time for the latest time they have the next day because my job was far and I was anticipating traffic. So Now it’s the next day and still have not received an email stating my order was ready. So I get to sams at 6:55 pm and still no order ready email. So I go in so someone could check and after waiting find out that the items I ordered sold out earlier that day ( scheduled pick up day) I asked why my order was not gathered before hand since they were already holding money from my account. The club member proceeds to blame the system. I asked why I was not notified that my items were not in stock ( would have saved me a trip) again brings up the computer system. I asked why it wasn’t pulled earlier to make sure since I already had paid for it (still blames the system). All this to say that this app is pointless for ordering because it’s not accurate , doesn’t inform you of ordering problems and you still might not get your order even if you order days ahead. So I asked the club member to cancel the order( in which they did), but funny enough received two automated cancellation emails. -
Order not showing in app for pickup / Forced to use location “always” and notifications
Updating previous review to include problems with seeing order in app. Twice now I’ve went to pickup my order curb side and opened the app to notify store that I had arrived to pickup my order and the app showed no order - very frustrating since it had shown the order ready for picky a few hours earlier. Makes the app rather useless to me and I have to use phone to call customer service to relay that I am there to pickup my order. I had previously used the app and was able to only make my location known when using the app and was also able to decline notifications, but now when I try to use the app to notify the store I am there for my curbside pickup, I am forced to have location on always and also forced to receive notifications through the app. Otherwise, the app won’t let me proceed in alerting the store I am there for my pickup. Obviously, I will either have to reset these settings each time, since I refuse to have app developers force me into setting settings I don’t want or I will just call the store customer service each time. This also frustrates me to the point of being less likely to ever use the app at all. Who designs these functional flaws and then gets it approved? If it’s unintentional, it’s disappointingly terrible quality control. -
I used the scan n go app a lot but it no longer works, they told me to download this app to use in place, but I dont have the option to scan n pay while in store. My husband downloaded the app and it has the option to scan in store and pay without standing in line. Why would this work fine for him and not me? We both have Samsung's....I want the scan n go app back!!
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I liked the app when I first started using it but lately one bug is really bugging me. I cannot add either fruits or vegetables to a list. I select the product and I get an error message. The ADD TO LIST icon is on the product page. Have contacted app developer by email but no response or fix. Please fix the error! 8-27-2020 You fixed one problem and then created a new one. Selecting a list or frequently purchased items freezes my Android phone. What has happened to in-house testing?
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Great idea, extremely poorly done
I’ve used the app for some time and there have always been varying issues. When Instant Savings come out I always attempt to check them out through the app. There are ALWAYS simple mistakes as if no one actually checks what is input. Some items will say “no image available” which normally wouldn’t be a big deal but there is no item description either. So you have to click on each entry to see if it’s something you may be interested in. There are 19 of those right now. Some of the items will have a completely different item that what is described in the list. Some will have “$20 off ... or ...” so when you click on one you’re interested there is 3 different colors of the item you don’t want and no description of what you do want. It’s as if whoever updates the Instant Savings page only has a certain amount of time to get it done and no changes are allowed even if there are mistakes reported. And I have reported many mistakes many times. Every time I have reported an error the case is marked as resolved and most I haven’t gotten a single response. If you want an app for convenience and saving time, this one isn’t it. -
The app continues to be extremely slow after the Dec 2019 updates. Might not be worth saving money when you have to waste time waiting and waiting. At the store it has crashed several times at self checkout. I'm beginning to consider my other options.
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Pickup scam
I have used this app for sometime to buy groceries for my grandparents out of town. It was very convenient as whichever family member that would be in the area could pick up what was bought and paid for for my grandparents. I’ve also used this when I was recovering from surgery or severely injured for myself. I would just shop in app pay in app and enter the name and phone number of the person that was picking up for myself or my grandparents. They would show their ID, order number, and it was as simple as this. I’m now recovering from a large abdominal surgery and cannot lift anything over 8-10 lbs, nor can I spend a lot of time walking the large store. So, I did my regular ordering and entered the name as usual, BUT apparently it is impossible for someone else to pick up for anyone that isn’t signed on their phone the account that made the purchase. They now want to have your location and you have to ‘check in’ to pick up your purchase. This isn’t convenient in anyway! I’m very unhappy. It’s very embarrassing that I work out a time for someone else to pick up my things and the store refuses to give it to them. Even when they have the receipt in hand. -
Since i updated The app yesterday- The "Home" button is selecting itself on the app when i try an back out of a item. So say i am in the "New Items" categoy an 150 items in an click on something to look at it when i press my back button the home button is showing blue an takes me clear back to the main menu an i have to start all over. Please Fix. LG Stylo 4+ if that matters.
No reviews available
No reviews available
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No Notification of order not being fulfilled
So I ordered supplies from sams club in Dallas and go to select a pick up time. Seeing as it was 4:00 pm and they stop doing same day pick up after 3 (per app) I select a time when I can pick up my purchase after work the next day . I submit a pick up time for the latest time they have the next day because my job was far and I was anticipating traffic. So Now it’s the next day and still have not received an email stating my order was ready. So I get to sams at 6:55 pm and still no order ready email. So I go in so someone could check and after waiting find out that the items I ordered sold out earlier that day ( scheduled pick up day) I asked why my order was not gathered before hand since they were already holding money from my account. The club member proceeds to blame the system. I asked why I was not notified that my items were not in stock ( would have saved me a trip) again brings up the computer system. I asked why it wasn’t pulled earlier to make sure since I already had paid for it (still blames the system). All this to say that this app is pointless for ordering because it’s not accurate , doesn’t inform you of ordering problems and you still might not get your order even if you order days ahead. So I asked the club member to cancel the order( in which they did), but funny enough received two automated cancellation emails. -
Order not showing in app for pickup / Forced to use location “always” and notifications
Updating previous review to include problems with seeing order in app. Twice now I’ve went to pickup my order curb side and opened the app to notify store that I had arrived to pickup my order and the app showed no order - very frustrating since it had shown the order ready for picky a few hours earlier. Makes the app rather useless to me and I have to use phone to call customer service to relay that I am there to pickup my order. I had previously used the app and was able to only make my location known when using the app and was also able to decline notifications, but now when I try to use the app to notify the store I am there for my curbside pickup, I am forced to have location on always and also forced to receive notifications through the app. Otherwise, the app won’t let me proceed in alerting the store I am there for my pickup. Obviously, I will either have to reset these settings each time, since I refuse to have app developers force me into setting settings I don’t want or I will just call the store customer service each time. This also frustrates me to the point of being less likely to ever use the app at all. Who designs these functional flaws and then gets it approved? If it’s unintentional, it’s disappointingly terrible quality control. -
I used the scan n go app a lot but it no longer works, they told me to download this app to use in place, but I dont have the option to scan n pay while in store. My husband downloaded the app and it has the option to scan in store and pay without standing in line. Why would this work fine for him and not me? We both have Samsung's....I want the scan n go app back!!
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I liked the app when I first started using it but lately one bug is really bugging me. I cannot add either fruits or vegetables to a list. I select the product and I get an error message. The ADD TO LIST icon is on the product page. Have contacted app developer by email but no response or fix. Please fix the error! 8-27-2020 You fixed one problem and then created a new one. Selecting a list or frequently purchased items freezes my Android phone. What has happened to in-house testing?
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Great idea, extremely poorly done
I’ve used the app for some time and there have always been varying issues. When Instant Savings come out I always attempt to check them out through the app. There are ALWAYS simple mistakes as if no one actually checks what is input. Some items will say “no image available” which normally wouldn’t be a big deal but there is no item description either. So you have to click on each entry to see if it’s something you may be interested in. There are 19 of those right now. Some of the items will have a completely different item that what is described in the list. Some will have “$20 off ... or ...” so when you click on one you’re interested there is 3 different colors of the item you don’t want and no description of what you do want. It’s as if whoever updates the Instant Savings page only has a certain amount of time to get it done and no changes are allowed even if there are mistakes reported. And I have reported many mistakes many times. Every time I have reported an error the case is marked as resolved and most I haven’t gotten a single response. If you want an app for convenience and saving time, this one isn’t it. -
The app continues to be extremely slow after the Dec 2019 updates. Might not be worth saving money when you have to waste time waiting and waiting. At the store it has crashed several times at self checkout. I'm beginning to consider my other options.
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Pickup scam
I have used this app for sometime to buy groceries for my grandparents out of town. It was very convenient as whichever family member that would be in the area could pick up what was bought and paid for for my grandparents. I’ve also used this when I was recovering from surgery or severely injured for myself. I would just shop in app pay in app and enter the name and phone number of the person that was picking up for myself or my grandparents. They would show their ID, order number, and it was as simple as this. I’m now recovering from a large abdominal surgery and cannot lift anything over 8-10 lbs, nor can I spend a lot of time walking the large store. So, I did my regular ordering and entered the name as usual, BUT apparently it is impossible for someone else to pick up for anyone that isn’t signed on their phone the account that made the purchase. They now want to have your location and you have to ‘check in’ to pick up your purchase. This isn’t convenient in anyway! I’m very unhappy. It’s very embarrassing that I work out a time for someone else to pick up my things and the store refuses to give it to them. Even when they have the receipt in hand. -
Since i updated The app yesterday- The "Home" button is selecting itself on the app when i try an back out of a item. So say i am in the "New Items" categoy an 150 items in an click on something to look at it when i press my back button the home button is showing blue an takes me clear back to the main menu an i have to start all over. Please Fix. LG Stylo 4+ if that matters.
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Release Notes
20.08.20
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