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Sam's Club

Sam's Club

Sam's Club

Pickup, Delivery, Scan & Go

4.8 Ratings 821K+ Reviews 10M+ Downloads

About Sam's Club

Pickup, Delivery, Scan & Go
see more about Sam's Club

Ratings & Reviews

4.8
820.5K+ Ratings
  1. 5
  2. 4
  3. 3
  4. 2
  5. 1
  • Sep 2, 2020

    By Dave Davis
    Good app except for one big thing (which is why I gave it 4 instead of 5 stars.) As part of settings I can add credit cards and select one to e the "preferred" card. What good is being the preferred card if one of the others is the default when I go to make a purchase? The "Preferred" card should be the default, otherwise, what is the purpose of having a preferred card? I have two same type cards and the the only difference in the display is the last four digits of the number (and only the last digit is different) it would really help if the 'preferred" card would be the default.
    more
  • Check Before Ordering Pickup! Jan 25, 2019

    By Hate coming up with nicknames
    The app lets you order pickup but NOT ALL STORES OFFER PICKUP! First and ONLY time I’ve ordered with in store pickup. I use Walmart Grocery app often and it works great. Same company so it should also be a decent experience, right? The app lets you order and then sends you direction that tell you to pull up next to the “Club Pickup” sign and someone will bring your order out. Yeah... They have a sign but there’s nowhere to park anywhere near it. So we drove around the parking lot and looked around. There was a cart associate so I asked him. He says, “we don’t do that.” His attitude was “duh, why don’t you know this?” So we parked and went inside. We were directed to a kiosk to check in. Because the app tracks your location, it marked the order as picked up and I couldn’t access my order. I couldn’t find an associate. Took about 20 minutes to figure out where our order was and how to get it. The associate that we finally talked to said that it happens all the time because the app feature launched without the stores being ready and able. It would have been faster to go collect what I needed and then check out.
    more
  • Aug 29, 2020

    By Ryan K
    At first I was skeptical, then I tried it. This app has one of the best barcode scanners that I have ever used. I've scaned the package (not even near the barcode) and it picked up the item. Plus you skip the checkout line. You cannot purchase some items with the app (anything with an age requirement) and a few items that I've run into, but other than that awesome!
    more
  • Jdjr2020 Nov 20, 2019

    By JeffJr2020
    It was suggested to me that I download the Scan n Go app and bypass the long lines at “the” register or the slow moving, when working, self check lines. So I did. I couldn’t wait to try it! It was heavenly, the first time. The second time was a waste of time. Every time I’d scan an item the app would blink and end up back at home screen. It soon became too much like work so I got in one of the few working self check lanes and back to the way we were. Now I would expect this from a little fledgling operation just trying out some new technology, but this is a multi billion dollar company. All I can conclude is that Sams Club at the highest level just doesn’t give a d*#m. You can’t tell me they do. Spend a few dollars and pay somebody to make sure that the world’s largest retailer has working self check systems. Pay them to tighten up the screw that holds the credit card scanner so I don’t have to hold it in place while inserting my card. I thought self check was going to replace employees. I now see that they too are at work and not working. I believe if Sam Walton we’re alive and he walked into Sams Club on Covington Pike in Memphis and saw 9 self check systems and 3 with “Out of Order” signs on them... I believe he’d raise hell and put a prop under it! Sams, Operating like an under capitalized mom and pop. Sad.... Gonna uninstall app....
    more
  • Sep 3, 2020

    By J. Luvenia Bell
    NO LINES! NO WAIT! NO LOOKING FOR YOUR MEMBER CARD THAT YOU SHOWED TO GET IN! This is a great tool to use for contactless shopping. The only person touching your items is you. No worries about people being less than 6 ft close to you in line waiting to pay. Before we have these type of conditions shopping. I use this app all the time I was able to come in 5 minutes before they close once found my item, paid for it, and left before they closed. If you haven't tried it you should.
    more
  • No Notification of order not being fulfilled Mar 13, 2020

    By UpsetClubMember
    So I ordered supplies from sams club in Dallas and go to select a pick up time. Seeing as it was 4:00 pm and they stop doing same day pick up after 3 (per app) I select a time when I can pick up my purchase after work the next day . I submit a pick up time for the latest time they have the next day because my job was far and I was anticipating traffic. So Now it’s the next day and still have not received an email stating my order was ready. So I get to sams at 6:55 pm and still no order ready email. So I go in so someone could check and after waiting find out that the items I ordered sold out earlier that day ( scheduled pick up day) I asked why my order was not gathered before hand since they were already holding money from my account. The club member proceeds to blame the system. I asked why I was not notified that my items were not in stock ( would have saved me a trip) again brings up the computer system. I asked why it wasn’t pulled earlier to make sure since I already had paid for it (still blames the system). All this to say that this app is pointless for ordering because it’s not accurate , doesn’t inform you of ordering problems and you still might not get your order even if you order days ahead. So I asked the club member to cancel the order( in which they did), but funny enough received two automated cancellation emails.
    more
  • Order not showing in app for pickup / Forced to use location “always” and notifications Nov 30, 2018

    By 3211234:(asp
    Updating previous review to include problems with seeing order in app. Twice now I’ve went to pickup my order curb side and opened the app to notify store that I had arrived to pickup my order and the app showed no order - very frustrating since it had shown the order ready for picky a few hours earlier. Makes the app rather useless to me and I have to use phone to call customer service to relay that I am there to pickup my order. I had previously used the app and was able to only make my location known when using the app and was also able to decline notifications, but now when I try to use the app to notify the store I am there for my curbside pickup, I am forced to have location on always and also forced to receive notifications through the app. Otherwise, the app won’t let me proceed in alerting the store I am there for my pickup. Obviously, I will either have to reset these settings each time, since I refuse to have app developers force me into setting settings I don’t want or I will just call the store customer service each time. This also frustrates me to the point of being less likely to ever use the app at all. Who designs these functional flaws and then gets it approved? If it’s unintentional, it’s disappointingly terrible quality control.
    more
  • Sep 6, 2020

    By Teresa Dunn
    I used the scan n go app a lot but it no longer works, they told me to download this app to use in place, but I dont have the option to scan n pay while in store. My husband downloaded the app and it has the option to scan in store and pay without standing in line. Why would this work fine for him and not me? We both have Samsung's....I want the scan n go app back!!
    more
  • Aug 27, 2020

    By Joe Basquez
    I liked the app when I first started using it but lately one bug is really bugging me. I cannot add either fruits or vegetables to a list. I select the product and I get an error message. The ADD TO LIST icon is on the product page. Have contacted app developer by email but no response or fix. Please fix the error! 8-27-2020 You fixed one problem and then created a new one. Selecting a list or frequently purchased items freezes my Android phone. What has happened to in-house testing?
    more
  • Great idea, extremely poorly done Mar 14, 2018

    By dave2780
    I’ve used the app for some time and there have always been varying issues. When Instant Savings come out I always attempt to check them out through the app. There are ALWAYS simple mistakes as if no one actually checks what is input. Some items will say “no image available” which normally wouldn’t be a big deal but there is no item description either. So you have to click on each entry to see if it’s something you may be interested in. There are 19 of those right now. Some of the items will have a completely different item that what is described in the list. Some will have “$20 off ... or ...” so when you click on one you’re interested there is 3 different colors of the item you don’t want and no description of what you do want. It’s as if whoever updates the Instant Savings page only has a certain amount of time to get it done and no changes are allowed even if there are mistakes reported. And I have reported many mistakes many times. Every time I have reported an error the case is marked as resolved and most I haven’t gotten a single response. If you want an app for convenience and saving time, this one isn’t it.
    more

No reviews available

  • Check Before Ordering Pickup! Jan 25, 2019

    By Hate coming up with nicknames
    The app lets you order pickup but NOT ALL STORES OFFER PICKUP! First and ONLY time I’ve ordered with in store pickup. I use Walmart Grocery app often and it works great. Same company so it should also be a decent experience, right? The app lets you order and then sends you direction that tell you to pull up next to the “Club Pickup” sign and someone will bring your order out. Yeah... They have a sign but there’s nowhere to park anywhere near it. So we drove around the parking lot and looked around. There was a cart associate so I asked him. He says, “we don’t do that.” His attitude was “duh, why don’t you know this?” So we parked and went inside. We were directed to a kiosk to check in. Because the app tracks your location, it marked the order as picked up and I couldn’t access my order. I couldn’t find an associate. Took about 20 minutes to figure out where our order was and how to get it. The associate that we finally talked to said that it happens all the time because the app feature launched without the stores being ready and able. It would have been faster to go collect what I needed and then check out.
    more
  • Sep 3, 2020

    By J. Luvenia Bell
    NO LINES! NO WAIT! NO LOOKING FOR YOUR MEMBER CARD THAT YOU SHOWED TO GET IN! This is a great tool to use for contactless shopping. The only person touching your items is you. No worries about people being less than 6 ft close to you in line waiting to pay. Before we have these type of conditions shopping. I use this app all the time I was able to come in 5 minutes before they close once found my item, paid for it, and left before they closed. If you haven't tried it you should.
    more
  • Sep 13, 2020

    By David Baker
    After experiencing a long line to pay and get out of Sam's club, I was dreading going back again 2 weeks later. Sure enough the line was to the back of the store and probably would have taken 20 minutes just to get to the register. I quickly downloaded this app, set up my account, scanned my purchases, hit pay and go and walked out of the store. The app worked flawlessly and I would definitely recommend it to regular Sam's customers.
    more
  • Why did the update destroy this app? Sep 17, 2019

    By Mur@no18
    I’ve used the scan and go feature EVERY week. Sometimes TWICE each week. Yesterday i allowed the app to update. Today the app doesn’t work on either of my phones OR my iPad. Oh I can scan. But I don’t see a list of what I’ve scanned. And that little thing called “check out”. Where the hell is it? Sams need to fix this app. They’ve reduced the number of associates in the store to check your order out. The self service lines reach to the center of the store. The Scan and Go app is the ONLY reason i shop at Sams. I need convenience. Not frustration. And don’t tell me to call their help line. Two updates ago the app stopped working. I called and got nothing. No answers. Just handed off to someone who was going to research the problem. 4 weeks later i received an email saying they had looked into my problem and i should go to the store for assistance. 3 months later an update fixed my problem. When the scan and go app works it’s great. But it isn’t working now.
    more
  • Sep 14, 2020

    By Tom Hudson
    It is great to be able to shop without having to touch anything but the items I place in the cart. I just scan the items I buy. When through shopping I hit a few buttons to pay for it, then show my phone at the door when leaving. Works great Also when reordering an item to be shipped that I often buy, I was surprised how quick and easy it was to do.
    more
  • Sep 2, 2020

    By Dave Davis
    Good app except for one big thing (which is why I gave it 4 instead of 5 stars.) As part of settings I can add credit cards and select one to e the "preferred" card. What good is being the preferred card if one of the others is the default when I go to make a purchase? The "Preferred" card should be the default, otherwise, what is the purpose of having a preferred card? I have two same type cards and the the only difference in the display is the last four digits of the number (and only the last digit is different) it would really help if the 'preferred" card would be the default.
    more
  • Aug 29, 2020

    By Ryan K
    At first I was skeptical, then I tried it. This app has one of the best barcode scanners that I have ever used. I've scaned the package (not even near the barcode) and it picked up the item. Plus you skip the checkout line. You cannot purchase some items with the app (anything with an age requirement) and a few items that I've run into, but other than that awesome!
    more
  • Sep 1, 2020

    By Venessa Villarreal
    For the most part this app is a life saver. I only didn't give it 5 stars because it has on a couple of occasions stopped working in the middle of shopping and gave me a message to go to a Sam's club for it to work... even though I was already inside the Sams and had been scanning for 30 minutes. I do love how easy it is to use. I don't have to worry about losing my card, standing in line to pay, searching for a particular item, and the bar code is easily detected.
    more
  • App 👎 Jan 16, 2020

    By BornFree@112
    I started using the app a few months ago and liked it for a while. Then suddenly it wouldn’t let me log on; saying my user name and password didn’t match, which they did. I stopped using the app for a while, kept trying to log on from time to time, just to see if the issue would resolve itself, it didn’t. Finally I thought I would try changing my password, my account number wasn’t being use and I couldn’t do it. Next I tried calling the customer service number on the back of the card and was assaulted by an endless string of offers that I could get passed. Then I went back to the app and found another number. Finally I was able to get on a chat and got re-registered. At that point I thought I was good to go. So I went to the store, got on the app and scanned my purchases. When I tried to check out, my credit card information was missing and it took me a half an hour to figure out that to re-enter it. I have lost all my purchase history and don’t have any receipts because they were on the phone. I’m about ready to give up on the app.
    more
  • Aug 27, 2020

    By lisa harvey
    When using the scan and go it deleted 3 items when I "checked out " I know that they were there because I had doubled checkrled that I had scanned all my items before I checked out. Once I got to the door the door greeter found this for me so I was glad to rescan and check out again. Once I did this my debit card would not go through again on the app and had to go the the register and wait for these 3 items. Door greeter said that the app does this sometimes... I think he was trying to be nice.
    more
  • Jdjr2020 Nov 20, 2019

    By JeffJr2020
    It was suggested to me that I download the Scan n Go app and bypass the long lines at “the” register or the slow moving, when working, self check lines. So I did. I couldn’t wait to try it! It was heavenly, the first time. The second time was a waste of time. Every time I’d scan an item the app would blink and end up back at home screen. It soon became too much like work so I got in one of the few working self check lanes and back to the way we were. Now I would expect this from a little fledgling operation just trying out some new technology, but this is a multi billion dollar company. All I can conclude is that Sams Club at the highest level just doesn’t give a d*#m. You can’t tell me they do. Spend a few dollars and pay somebody to make sure that the world’s largest retailer has working self check systems. Pay them to tighten up the screw that holds the credit card scanner so I don’t have to hold it in place while inserting my card. I thought self check was going to replace employees. I now see that they too are at work and not working. I believe if Sam Walton we’re alive and he walked into Sams Club on Covington Pike in Memphis and saw 9 self check systems and 3 with “Out of Order” signs on them... I believe he’d raise hell and put a prop under it! Sams, Operating like an under capitalized mom and pop. Sad.... Gonna uninstall app....
    more
  • Application performance and suggestions Jan 20, 2020

    By Map guide.
    I have recently started using click n pull and noticed couple of issues. 1. Whenever I reach club and open app, it shows my order and ask me to enter my parking spot. Once I enter my slot, it gives me error saying “Something went wrong, please try again”, but in reality it worked internally and notified the associate. This is very confusing and it’s happening repeatedly for me. 2. We have family membership and it would be great to be able to see other person in click n pull and add rather than typing names etc. 3. In family membership, there should be option to share “click n pull” orders with other members of family (at least who are registered and have sams card) so that either person can use the pickup. Currently my husband is not able to view any order that I make for click n pull. 4. This app has some serious issue with internal memory or CPU utilization. Once I was using scan n go feature when it suddenly cause my phone to turn off and my phone stopped working. It wasn’t charging or turning on. Apple support told me that your last app caused gpu to crash and impacted working image and it had to be hard reset.
    more
  • Pro- Convenient! Con- Editing, removing, adding a credit card is almost impossible! Oct 1, 2019

    By Bika Babe
    Worked wonderfully when I initially started using it however, when it came to removing an expired credit card, no go. When it came to adding a new credit card, no go. When I attempted to edit the card, no go. I also attempted to make the changes through the website on a computer and was able to make them, however, when it came to using the app those edits were nonexistent so I had one lone expired credit card on my app and could no longer use it. With this new update, Sept. 2019, it appears that I can now see the cards I added via the computer, but only when I select OTHER payment method, and BTW, the expired cards that were deleted are still listed with no way within the app to delete them. There is a BUTTON that says “delete card” with the ONE card that was my default, but after deleting the card remains as default and appears with all of the other cards that have been added and REMOVED over time. Seems old/expired/lost cards just cant be removed😟.
    more
  • Keeps resetting and emptying my cart while I’m using the Scan & Go Apr 10, 2020

    By ACMBCMCTM
    I love the concept of what this app offers. However, numerous times while I am shopping in store and using the barcode scanner to add the item it will 8/10 times force close and empties everything I already scanned in. There is only one location close enough to me I go to and the reception to use the app is hit and miss depending on what areas of the store you’re standing. I’m all for this feature but ever since it was all integrated into one app it has never been the same since. It’s frustrating especially when at times I’m scanning last item and go to checkout and pay, when I slide the bar to process payment it continuously circles and freezes. When I am able to pull it back up and try again it force closes! After all the work of scanning and maneuvering everything to fit in the shopping cart based on how I will load it in my car, I frustratingly proceed to stand in line... my soul reason for using the app goes right out the window. So frustrating
    more

No reviews available

  • No Notification of order not being fulfilled Mar 13, 2020

    By UpsetClubMember
    So I ordered supplies from sams club in Dallas and go to select a pick up time. Seeing as it was 4:00 pm and they stop doing same day pick up after 3 (per app) I select a time when I can pick up my purchase after work the next day . I submit a pick up time for the latest time they have the next day because my job was far and I was anticipating traffic. So Now it’s the next day and still have not received an email stating my order was ready. So I get to sams at 6:55 pm and still no order ready email. So I go in so someone could check and after waiting find out that the items I ordered sold out earlier that day ( scheduled pick up day) I asked why my order was not gathered before hand since they were already holding money from my account. The club member proceeds to blame the system. I asked why I was not notified that my items were not in stock ( would have saved me a trip) again brings up the computer system. I asked why it wasn’t pulled earlier to make sure since I already had paid for it (still blames the system). All this to say that this app is pointless for ordering because it’s not accurate , doesn’t inform you of ordering problems and you still might not get your order even if you order days ahead. So I asked the club member to cancel the order( in which they did), but funny enough received two automated cancellation emails.
    more
  • Order not showing in app for pickup / Forced to use location “always” and notifications Nov 30, 2018

    By 3211234:(asp
    Updating previous review to include problems with seeing order in app. Twice now I’ve went to pickup my order curb side and opened the app to notify store that I had arrived to pickup my order and the app showed no order - very frustrating since it had shown the order ready for picky a few hours earlier. Makes the app rather useless to me and I have to use phone to call customer service to relay that I am there to pickup my order. I had previously used the app and was able to only make my location known when using the app and was also able to decline notifications, but now when I try to use the app to notify the store I am there for my curbside pickup, I am forced to have location on always and also forced to receive notifications through the app. Otherwise, the app won’t let me proceed in alerting the store I am there for my pickup. Obviously, I will either have to reset these settings each time, since I refuse to have app developers force me into setting settings I don’t want or I will just call the store customer service each time. This also frustrates me to the point of being less likely to ever use the app at all. Who designs these functional flaws and then gets it approved? If it’s unintentional, it’s disappointingly terrible quality control.
    more
  • Sep 6, 2020

    By Teresa Dunn
    I used the scan n go app a lot but it no longer works, they told me to download this app to use in place, but I dont have the option to scan n pay while in store. My husband downloaded the app and it has the option to scan in store and pay without standing in line. Why would this work fine for him and not me? We both have Samsung's....I want the scan n go app back!!
    more
  • Aug 27, 2020

    By Joe Basquez
    I liked the app when I first started using it but lately one bug is really bugging me. I cannot add either fruits or vegetables to a list. I select the product and I get an error message. The ADD TO LIST icon is on the product page. Have contacted app developer by email but no response or fix. Please fix the error! 8-27-2020 You fixed one problem and then created a new one. Selecting a list or frequently purchased items freezes my Android phone. What has happened to in-house testing?
    more
  • Great idea, extremely poorly done Mar 14, 2018

    By dave2780
    I’ve used the app for some time and there have always been varying issues. When Instant Savings come out I always attempt to check them out through the app. There are ALWAYS simple mistakes as if no one actually checks what is input. Some items will say “no image available” which normally wouldn’t be a big deal but there is no item description either. So you have to click on each entry to see if it’s something you may be interested in. There are 19 of those right now. Some of the items will have a completely different item that what is described in the list. Some will have “$20 off ... or ...” so when you click on one you’re interested there is 3 different colors of the item you don’t want and no description of what you do want. It’s as if whoever updates the Instant Savings page only has a certain amount of time to get it done and no changes are allowed even if there are mistakes reported. And I have reported many mistakes many times. Every time I have reported an error the case is marked as resolved and most I haven’t gotten a single response. If you want an app for convenience and saving time, this one isn’t it.
    more

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