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Pickup, Delivery, Scan & Go
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About Sam's Club
Sam’s Club
Enjoy all your membership perks with the Sam’s Club app.
Save time and shop easier every day with the Sam’s Club app. Make the most of your membership with these best-loved exclusives, including free Pickup, Scan & Go, Pharmacy and Free Shipping for Plus members. Save even more with Instant Savings and track your Plus Cash Rewards. Use the tabs at the bottom to find Home, Scan & Go, Account and more.
Scan & Go™ Checkout
Now you can pay for gas with the Scan & Go™ feature to save time at the pump. In the club, shop contact free and skip the checkout line. Just shop, scan and pay, all in the app.
Pickup
Shop in the app, then schedule a free Pickup time that works best for you. We’ll have your order ready when you arrive.
Your Lists
Start your cart and easily reorder your favorite products, directly in the app.
Pharmacy
Transfer prescriptions, request refills and manage prescriptions for the whole family for maximum convenience.
Membership Card
Quickly find your membership card in your account and access other membership details.
Shipping
Shop and ship directly to your home or workplace – Plus members get free shipping.
Download the app and get the most from the club today.
Enjoy all your membership perks with the Sam’s Club app.
Save time and shop easier every day with the Sam’s Club app. Make the most of your membership with these best-loved exclusives, including free Pickup, Scan & Go, Pharmacy and Free Shipping for Plus members. Save even more with Instant Savings and track your Plus Cash Rewards. Use the tabs at the bottom to find Home, Scan & Go, Account and more.
Scan & Go™ Checkout
Now you can pay for gas with the Scan & Go™ feature to save time at the pump. In the club, shop contact free and skip the checkout line. Just shop, scan and pay, all in the app.
Pickup
Shop in the app, then schedule a free Pickup time that works best for you. We’ll have your order ready when you arrive.
Your Lists
Start your cart and easily reorder your favorite products, directly in the app.
Pharmacy
Transfer prescriptions, request refills and manage prescriptions for the whole family for maximum convenience.
Membership Card
Quickly find your membership card in your account and access other membership details.
Shipping
Shop and ship directly to your home or workplace – Plus members get free shipping.
Download the app and get the most from the club today.
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Nov 25, 2020 Time Saver!!! Especially during holiday season.. With everything so crowded and crazy. This app is a must. We were in and out in no time while the lines for checkout where extremely long. This app, scan and go, is faster than self checkout, a huge time saver. Thank you Sam's Club for making me enjoy shopping in your store even better.more -
Check Before Ordering Pickup!
Jan 25, 2019 The app lets you order pickup but NOT ALL STORES OFFER PICKUP! First and ONLY time I’ve ordered with in store pickup. I use Walmart Grocery app often and it works great. Same company so it should also be a decent experience, right? The app lets you order and then sends you direction that tell you to pull up next to the “Club Pickup” sign and someone will bring your order out. Yeah... They have a sign but there’s nowhere to park anywhere near it. So we drove around the parking lot and looked around. There was a cart associate so I asked him. He says, “we don’t do that.” His attitude was “duh, why don’t you know this?” So we parked and went inside. We were directed to a kiosk to check in. Because the app tracks your location, it marked the order as picked up and I couldn’t access my order. I couldn’t find an associate. Took about 20 minutes to figure out where our order was and how to get it. The associate that we finally talked to said that it happens all the time because the app feature launched without the stores being ready and able. It would have been faster to go collect what I needed and then check out.more -
Jdjr2020
Nov 20, 2019 It was suggested to me that I download the Scan n Go app and bypass the long lines at “the” register or the slow moving, when working, self check lines. So I did. I couldn’t wait to try it! It was heavenly, the first time. The second time was a waste of time. Every time I’d scan an item the app would blink and end up back at home screen. It soon became too much like work so I got in one of the few working self check lanes and back to the way we were. Now I would expect this from a little fledgling operation just trying out some new technology, but this is a multi billion dollar company. All I can conclude is that Sams Club at the highest level just doesn’t give a d*#m. You can’t tell me they do. Spend a few dollars and pay somebody to make sure that the world’s largest retailer has working self check systems. Pay them to tighten up the screw that holds the credit card scanner so I don’t have to hold it in place while inserting my card. I thought self check was going to replace employees. I now see that they too are at work and not working. I believe if Sam Walton we’re alive and he walked into Sams Club on Covington Pike in Memphis and saw 9 self check systems and 3 with “Out of Order” signs on them... I believe he’d raise hell and put a prop under it! Sams, Operating like an under capitalized mom and pop. Sad.... Gonna uninstall app....more -
Nov 23, 2020 I used skating go app to purchase fuel for the first time today Sam's club. I must say I am truly impressed. The process was simple and easy. I did not need my Sam's club membership. I scanned the QR code, the app recognize the pump I was using and it asked me to confirm. It prompted me to follow the directions on the pump. I begin fueling as normal, once I was done the app recognized the end of the transaction and forward my receipt to my email and it's on the app as well.more -
Nov 28, 2020 They had a great app. What do people say "if it ain't broke don't fix it. The Scan an Go app worked great this new one doesn't work at all. If this is just a ploy to get us to upgrade to a plus membership say goodbye. UPDATE NOV 11/28/20 They have worked out all the links. It now works like it should.more
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Nov 21, 2020 The day I downloaded in the store it worked. Was awesome! The second time the camera wouldn't scan anything. Just a black screen. Manually entered my few things the next time cause that trip was when the camera stopped working. Kinda annoying. Got to the car. Uninstall. Reinstalled. Nothing. Checked app approvals. Camera is approved. Still nothing. Went and spent $230 really wish the scanner worked!more -
No Notification of order not being fulfilled
Mar 13, 2020 So I ordered supplies from sams club in Dallas and go to select a pick up time. Seeing as it was 4:00 pm and they stop doing same day pick up after 3 (per app) I select a time when I can pick up my purchase after work the next day . I submit a pick up time for the latest time they have the next day because my job was far and I was anticipating traffic. So Now it’s the next day and still have not received an email stating my order was ready. So I get to sams at 6:55 pm and still no order ready email. So I go in so someone could check and after waiting find out that the items I ordered sold out earlier that day ( scheduled pick up day) I asked why my order was not gathered before hand since they were already holding money from my account. The club member proceeds to blame the system. I asked why I was not notified that my items were not in stock ( would have saved me a trip) again brings up the computer system. I asked why it wasn’t pulled earlier to make sure since I already had paid for it (still blames the system). All this to say that this app is pointless for ordering because it’s not accurate , doesn’t inform you of ordering problems and you still might not get your order even if you order days ahead. So I asked the club member to cancel the order( in which they did), but funny enough received two automated cancellation emails.more -
Order not showing in app for pickup / Forced to use location “always” and notifications
Nov 30, 2018 Updating previous review to include problems with seeing order in app. Twice now I’ve went to pickup my order curb side and opened the app to notify store that I had arrived to pickup my order and the app showed no order - very frustrating since it had shown the order ready for picky a few hours earlier. Makes the app rather useless to me and I have to use phone to call customer service to relay that I am there to pickup my order. I had previously used the app and was able to only make my location known when using the app and was also able to decline notifications, but now when I try to use the app to notify the store I am there for my curbside pickup, I am forced to have location on always and also forced to receive notifications through the app. Otherwise, the app won’t let me proceed in alerting the store I am there for my pickup. Obviously, I will either have to reset these settings each time, since I refuse to have app developers force me into setting settings I don’t want or I will just call the store customer service each time. This also frustrates me to the point of being less likely to ever use the app at all. Who designs these functional flaws and then gets it approved? If it’s unintentional, it’s disappointingly terrible quality control.more -
Nov 24, 2020 Doesn't work for curbside pickup. That's the whole reason I have the app, so I can check in when I arrive at the store. It never works for me, everytime I try it gives me an error message. If that's the only way you're allowing people to check in for pickup, you should make sure it works.more -
Nov 28, 2020 Check your cart before paying! App double scans a lot! I'm a long-time user of this app, and it used to be really good, but recently the app started putting two of items into your cart when you scan an item's UPC code, but it only beeps once, so you have no warning. You must review your shopping cart very carefully and remove the duplicates or you will really overpay! It's really ridiculous the app can't sense this issue (two of the same item added to cart with 1 millisecond). Can't trust app.more
No reviews available
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Nov 25, 2020 Time Saver!!! Especially during holiday season.. With everything so crowded and crazy. This app is a must. We were in and out in no time while the lines for checkout where extremely long. This app, scan and go, is faster than self checkout, a huge time saver. Thank you Sam's Club for making me enjoy shopping in your store even better.more -
Check Before Ordering Pickup!
Jan 25, 2019 The app lets you order pickup but NOT ALL STORES OFFER PICKUP! First and ONLY time I’ve ordered with in store pickup. I use Walmart Grocery app often and it works great. Same company so it should also be a decent experience, right? The app lets you order and then sends you direction that tell you to pull up next to the “Club Pickup” sign and someone will bring your order out. Yeah... They have a sign but there’s nowhere to park anywhere near it. So we drove around the parking lot and looked around. There was a cart associate so I asked him. He says, “we don’t do that.” His attitude was “duh, why don’t you know this?” So we parked and went inside. We were directed to a kiosk to check in. Because the app tracks your location, it marked the order as picked up and I couldn’t access my order. I couldn’t find an associate. Took about 20 minutes to figure out where our order was and how to get it. The associate that we finally talked to said that it happens all the time because the app feature launched without the stores being ready and able. It would have been faster to go collect what I needed and then check out.more -
Nov 23, 2020 I used skating go app to purchase fuel for the first time today Sam's club. I must say I am truly impressed. The process was simple and easy. I did not need my Sam's club membership. I scanned the QR code, the app recognize the pump I was using and it asked me to confirm. It prompted me to follow the directions on the pump. I begin fueling as normal, once I was done the app recognized the end of the transaction and forward my receipt to my email and it's on the app as well.more -
Nov 28, 2020 They had a great app. What do people say "if it ain't broke don't fix it. The Scan an Go app worked great this new one doesn't work at all. If this is just a ploy to get us to upgrade to a plus membership say goodbye. UPDATE NOV 11/28/20 They have worked out all the links. It now works like it should.more -
Great app
Oct 21, 2020 I’ve been using scan n’ go since it’s inception & love using it in store. It saves time at checkout, & no more loading & unloading items in checkout lines! Also have done online ordering on my Sam’s Club app for curbside pickup since it started & love the convenience of having the shopping & delivery to my vehicle done for me. However, I wish that when I choose to place things in my online order cart for “pickup at store”, it would stop putting several of the “pickup” items in my cart for “shipping to me”. I have to double check my cart before checking out as there’s always items that end up in “shipping list” instead of free pickup at my local store! And NO, I’m not placing them there nor are they items that are clearly marked out of stock in store or online only! I’m looking forward to using scan n go app for fuel also. All in all this is a great way to shop at our local club without needing to actually enter the store. So convenient in store or out. Just need to fix a few glitches in app, but not something a quick review by me when ordering can’t address. I highly recommend!more
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App 👎
Jan 16, 2020 I started using the app a few months ago and liked it for a while. Then suddenly it wouldn’t let me log on; saying my user name and password didn’t match, which they did. I stopped using the app for a while, kept trying to log on from time to time, just to see if the issue would resolve itself, it didn’t. Finally I thought I would try changing my password, my account number wasn’t being use and I couldn’t do it. Next I tried calling the customer service number on the back of the card and was assaulted by an endless string of offers that I could get passed. Then I went back to the app and found another number. Finally I was able to get on a chat and got re-registered. At that point I thought I was good to go. So I went to the store, got on the app and scanned my purchases. When I tried to check out, my credit card information was missing and it took me a half an hour to figure out that to re-enter it. I have lost all my purchase history and don’t have any receipts because they were on the phone. I’m about ready to give up on the app.more -
Great app
Aug 17, 2020 I love the ability to order ahead from the app, and I really love the scan and go feature. My only two issues are: 1) In the manage your credit card section, I can’t toggle back and forth between multiple cards. When I log in, it shows all my cards, but once I tap on one, I can’t return to that screen again unless I log out and back in. There should be an easier way to switch between cards. 2) When scheduling a pickup I don’t like that it doesn’t allow for more than one phone number. What I mean is that if I schedule a pick up and use my phone number, then the next time, when the other person on my membership schedules a pickup and uses their number, I get an automated text saying “sorry to see you go, you won’t receive messages at this number any more”. Since there are 2 people on the membership, and most people have their own individual phones, the system should allow for at least 2 numbers. These aren’t major issues and the app has served me well, so all in all, I think it’s worth it.more -
App Malfunction on a SATURDAY!!!
Sep 13, 2020 Was in the store yesterday trying to check out with my app & kept receiving error message. The store was crowded And the lines were extremely LONG, down the isles. I told my sister, who had items also & was receiving an error message on her app too that if we couldn’t check out on our phones we would leave everything in the cart right where it was. After 10 minutes of receiving the same error message & letting a few people cut in line in front of us, we decided to continue on through self checkout. We then discovered other people in line looking at their phones & decided to ask the couple in front of us if they were having trouble with their app & they were(which explained why the lines were so long) Being that I haven’t gone through a checkout line at Sams since the app debuted, it was very challenging having to find my membership card, scan items & find $$ to pay for my items. Praying the app doesn’t malfunction ever again!!more -
Updating Dec 2018....Makes Shopping Slow
Jan 7, 2019 The update has greatly improved the app. Fixed the Instant Savings issue described below. Also improvement in search engine as my iPhone example discussed below, now provides much more relevant results. The default to All Items when searching is still annoying though. Prior review.... It’s okay, but too slow to get any real shopping done. For example, most images of Instant Savings sale items do not show on screen...just a gray diamond box and the savings amount. And with no item description, you have to click on the > arrow to see what it is. The search engine is clunky. For example, I wanted an iPhone case, but despite specifying that, it returns results for Galaxy cases before many of the iPhone items. Also, the Online Only vs “All Items” filter always defaults back to All Items each time I search for another product. It should stay in the shopping mode that I choose.more -
Application feedback
May 23, 2020 I started using the application yesterday and it has been very essy in some areas but extremely difficult in others such as: 1- I registered myself and now I wa t to add my husband and I can not find how. 2- the system did not accept my address 3- I entered my credit card to pay but it did use the info to pay my order... i do not understand why 4- There are 5 items that were “saved for later” There is no place that states what will happen. Will the system alert me when the items are available? It states that shipping is free in all items, which I assume that they are going to be ordered by you and when they are available you will automatically promote to a cart and wait for my approval. Is that how this works. How long should I wait???Those are questions I have. 5- I consider you could have a great application but if there is not a service that can help you navigate on it, it becomes very cumbersome for people like me, although I consider myself a verse person in this type of device. 5- I tried to chat and it put me in waiting list, at least that is what I understood; still almost 5 hours after I have not received any signal that the person is available for me. I will appreciate if an associate could contact me or answer those questions for me. Thanks, Genoveva Yordánmore
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Jdjr2020
Nov 20, 2019 It was suggested to me that I download the Scan n Go app and bypass the long lines at “the” register or the slow moving, when working, self check lines. So I did. I couldn’t wait to try it! It was heavenly, the first time. The second time was a waste of time. Every time I’d scan an item the app would blink and end up back at home screen. It soon became too much like work so I got in one of the few working self check lanes and back to the way we were. Now I would expect this from a little fledgling operation just trying out some new technology, but this is a multi billion dollar company. All I can conclude is that Sams Club at the highest level just doesn’t give a d*#m. You can’t tell me they do. Spend a few dollars and pay somebody to make sure that the world’s largest retailer has working self check systems. Pay them to tighten up the screw that holds the credit card scanner so I don’t have to hold it in place while inserting my card. I thought self check was going to replace employees. I now see that they too are at work and not working. I believe if Sam Walton we’re alive and he walked into Sams Club on Covington Pike in Memphis and saw 9 self check systems and 3 with “Out of Order” signs on them... I believe he’d raise hell and put a prop under it! Sams, Operating like an under capitalized mom and pop. Sad.... Gonna uninstall app....more -
Application performance and suggestions
Jan 20, 2020 I have recently started using click n pull and noticed couple of issues. 1. Whenever I reach club and open app, it shows my order and ask me to enter my parking spot. Once I enter my slot, it gives me error saying “Something went wrong, please try again”, but in reality it worked internally and notified the associate. This is very confusing and it’s happening repeatedly for me. 2. We have family membership and it would be great to be able to see other person in click n pull and add rather than typing names etc. 3. In family membership, there should be option to share “click n pull” orders with other members of family (at least who are registered and have sams card) so that either person can use the pickup. Currently my husband is not able to view any order that I make for click n pull. 4. This app has some serious issue with internal memory or CPU utilization. Once I was using scan n go feature when it suddenly cause my phone to turn off and my phone stopped working. It wasn’t charging or turning on. Apple support told me that your last app caused gpu to crash and impacted working image and it had to be hard reset.more -
Nov 19, 2020 I love the scan and go feature. My only problem with it is, I can't use my EBT card in the app. That's kind of inconvenient, so I only buy nonfood items while I'm at the store now and shop elsewhere for food items.more -
Pro- Convenient! Con- Editing, removing, adding a credit card is almost impossible!
Oct 1, 2019 Worked wonderfully when I initially started using it however, when it came to removing an expired credit card, no go. When it came to adding a new credit card, no go. When I attempted to edit the card, no go. I also attempted to make the changes through the website on a computer and was able to make them, however, when it came to using the app those edits were nonexistent so I had one lone expired credit card on my app and could no longer use it. With this new update, Sept. 2019, it appears that I can now see the cards I added via the computer, but only when I select OTHER payment method, and BTW, the expired cards that were deleted are still listed with no way within the app to delete them. There is a BUTTON that says “delete card” with the ONE card that was my default, but after deleting the card remains as default and appears with all of the other cards that have been added and REMOVED over time. Seems old/expired/lost cards just cant be removed😟.more -
Keeps resetting and emptying my cart while I’m using the Scan & Go
Apr 10, 2020 I love the concept of what this app offers. However, numerous times while I am shopping in store and using the barcode scanner to add the item it will 8/10 times force close and empties everything I already scanned in. There is only one location close enough to me I go to and the reception to use the app is hit and miss depending on what areas of the store you’re standing. I’m all for this feature but ever since it was all integrated into one app it has never been the same since. It’s frustrating especially when at times I’m scanning last item and go to checkout and pay, when I slide the bar to process payment it continuously circles and freezes. When I am able to pull it back up and try again it force closes! After all the work of scanning and maneuvering everything to fit in the shopping cart based on how I will load it in my car, I frustratingly proceed to stand in line... my soul reason for using the app goes right out the window. So frustratingmore
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Nov 21, 2020 The day I downloaded in the store it worked. Was awesome! The second time the camera wouldn't scan anything. Just a black screen. Manually entered my few things the next time cause that trip was when the camera stopped working. Kinda annoying. Got to the car. Uninstall. Reinstalled. Nothing. Checked app approvals. Camera is approved. Still nothing. Went and spent $230 really wish the scanner worked!more -
Nov 24, 2020 Be careful when using the scan and go feature. On my last shopping trip it doubled the quantity on 2 of my items and I didn't notice until I got home and it was too late to correct. Always double check your quantities before you tap the checkout button!more -
Zero affect and “oh well attitude”
Aug 15, 2020 It’s great to have the app to check out. I have had some concerns about the recent changes that Sam’s Club made and pressed my concern only to be met with zero affect, and an “oh well attitude”. 1. When Sams club decides not to allow for overnight restocking, the effect to the customers was to have to navigate large pallets of product, and when help was needed...everyone was too busy stocking to help. 2. Tried to purchase a gift card at Christmas, another customer says the system isn’t activating the gift cards. When I asked about it, again met with zero affect and an “oh well attitude”. I was there to buy $200 in gift cards, had to take my business elsewhere. 3. I shop at the Sams Club at Long Beach Towne Center, my daughter and I were self checking. We had 18 items. The zero affect, and oh well attitude service representative comes to us and pulls our basket away replacing it with an empty basket saying that we had to move each item if we had more that 10 items in our basket. I know this isn’t true, I’ve been using self check out for a year or so and NO ONE EVER SAID THIS. I believe is my was a power control issue she had. Then had to nerve to act friendly as we left. Very passive aggressive behavior. I don’t believe that the customer is always right, you have a job to do and I need to get my shopping done. I’m an in and out shopper. I or anyone don’t deserve to be treated with such sustain.more -
Hit and miss
May 16, 2020 Not sure if increased shopping demand due to COVID-19 is negatively affecting the functionality of the Sam’s Club app, but it doesn’t work as well as it did 6 months to a year ago. Recently the app fails to add items to the shopping cart when I select items from my recently purchased items. No matter how many times I click Add Items to Cart, the cart tally just flickers a couple times and then remains at 0, while the Add Items button continues to show whatever number of items were selected. I had to open up each item’s separate description page in order to successfully add them to the shopping cart. To compound the frustration, when I hit the Back button to purchase other items I would get an error dialog box: Service Failure, Please Try Again Later. Only after several attempts would the error message clear and I could then move back to other pages/sections. These are just a couple of the recent flops; there have been other issues, like a general crash of the app, but I’ve forgotten the specifics at this point, probably because I just don’t use the app as much anymore out of past frustrations. A retail leviathan like Sam’s Club needs to get on the ball and have a perfectly functioning app (one that they often promote and encourage club members to use), especially in this day and age of nearly ubiquitous online shopping.more -
Features not working
Apr 12, 2019 I have used this app several times in the past, but for the last six months at least, I have not been able to send a prescription in via the app. I always have to call it in after several attempts to do it with the app. I have deleted and re-downloaded the app, I always stay updated to the most current version. I can get through the whole process of scanning my prescription in but when I submit, it says that I have to “enter a pick up time”. Which I had already done… So I do it again, and again, and again, and end up having to call my prescription in after all of that. I just downloaded the newest update, and still cannot submit a scanned prescription, and also cannot add my Sam’s card to my phone’s wallet. I love the idea of this app, but will not continue to use it until these things are fixed. I also will not recommend it to anyone.more
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No Notification of order not being fulfilled
Mar 13, 2020 So I ordered supplies from sams club in Dallas and go to select a pick up time. Seeing as it was 4:00 pm and they stop doing same day pick up after 3 (per app) I select a time when I can pick up my purchase after work the next day . I submit a pick up time for the latest time they have the next day because my job was far and I was anticipating traffic. So Now it’s the next day and still have not received an email stating my order was ready. So I get to sams at 6:55 pm and still no order ready email. So I go in so someone could check and after waiting find out that the items I ordered sold out earlier that day ( scheduled pick up day) I asked why my order was not gathered before hand since they were already holding money from my account. The club member proceeds to blame the system. I asked why I was not notified that my items were not in stock ( would have saved me a trip) again brings up the computer system. I asked why it wasn’t pulled earlier to make sure since I already had paid for it (still blames the system). All this to say that this app is pointless for ordering because it’s not accurate , doesn’t inform you of ordering problems and you still might not get your order even if you order days ahead. So I asked the club member to cancel the order( in which they did), but funny enough received two automated cancellation emails.more -
Order not showing in app for pickup / Forced to use location “always” and notifications
Nov 30, 2018 Updating previous review to include problems with seeing order in app. Twice now I’ve went to pickup my order curb side and opened the app to notify store that I had arrived to pickup my order and the app showed no order - very frustrating since it had shown the order ready for picky a few hours earlier. Makes the app rather useless to me and I have to use phone to call customer service to relay that I am there to pickup my order. I had previously used the app and was able to only make my location known when using the app and was also able to decline notifications, but now when I try to use the app to notify the store I am there for my curbside pickup, I am forced to have location on always and also forced to receive notifications through the app. Otherwise, the app won’t let me proceed in alerting the store I am there for my pickup. Obviously, I will either have to reset these settings each time, since I refuse to have app developers force me into setting settings I don’t want or I will just call the store customer service each time. This also frustrates me to the point of being less likely to ever use the app at all. Who designs these functional flaws and then gets it approved? If it’s unintentional, it’s disappointingly terrible quality control.more -
Nov 24, 2020 Doesn't work for curbside pickup. That's the whole reason I have the app, so I can check in when I arrive at the store. It never works for me, everytime I try it gives me an error message. If that's the only way you're allowing people to check in for pickup, you should make sure it works.more -
Nov 28, 2020 Check your cart before paying! App double scans a lot! I'm a long-time user of this app, and it used to be really good, but recently the app started putting two of items into your cart when you scan an item's UPC code, but it only beeps once, so you have no warning. You must review your shopping cart very carefully and remove the duplicates or you will really overpay! It's really ridiculous the app can't sense this issue (two of the same item added to cart with 1 millisecond). Can't trust app.more -
Problems with the scan and go!!!!!!
Sep 27, 2020 I have to agree with the scan and go app! I have used it many times and loved it!!! But the last time I was in the store and use the scan and go app, it was horrible!!!!! I was doing the same thing I always do and when I payed and was goof out the girl who checked my receipt found a hand full of items that hadn’t got on the receipt. I have never had that problem before, but the people who went through my cart to check what didn’t ring up made me feel like I was a thief. They went through my cart and and transferred all of my stuff to a different cart. The things that had gotten on the receipt the first time was set aside and they watched me to make sure it paided for on a separate receipt. I had no problem making sure that it all was paid, but I was still treated like a criminal. Then being as I’m disabled I asked if someone would help me unloaded the cart for me They said yes, but no one came to help. She just stood in the front of the store watching me. So I m not sure if I m going to come back anymore. I afraid that they would watch me to make sure I didn’t do it again. I have never stolen anything in my life and don’t think that I would start now. SO I AM NOT SURE WHAT TO DO. MAYBE JUST GO SOMEWHERE ELSE TO DO MY SHOPPING. Sincerely Denette Eagle Plus member for over 10 yearsmore
What’s Groovy
Since Sam’s first introduced the Scan & Go app, I have loved it UNTIL TODAY. This latest update disrupted my experience. Mid-shopping in-store, it kicked me out. I rescanned my 11 items, then it froze on the pay screen after I “slid” to pay; wouldn’t progress to barcode screen. The manager checked my account and promised the charge hadn’t gone through. (I should not have believed her.) She checked me out and gave me a printed receipt. She said I have to call the number in the app to check on the problem with the app. (That help number in the Scan&Go portion of the app at the bottom of the screen with your list of items is only available while physically in-club (I didn’t realize). I got home and checked my credit card charges—2 back to back—1 for Sam’s Club (matches printed receipt) and 1 for Sam’s Online (the Scan&Go app) for 0.15 cents more than the printed receipt. My credit card company said get back to us if Sam’s doesn’t fix it. Called the 888 number on the back of my Sam’s card. Nice lady, but she said I had to print out proof of the double charge and go back to the store to get the store to refund one of the charges. I’m glad it’s fixable, but I’ve never previously had this kind of problem before. PLEASE fix the app. I’m not using it again until there’s another update.
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What’s Subpar
I love shopping at Sam's, but this app needs more work still. 3-4 times now, I order my pickup order and go to pick it up, but when I type in my parking spot number it glitches, crashes the app, and still doesn't go thru. I've given up on pickup here because of that. I've switched phones since the last time, but I'm still not willing to try pickup from Sam's again. Only reason I did pickup more than once was because the employees went above and beyond.
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Time Saver!!! Especially during holiday season.. With everything so crowded and crazy. This app is a must. We were in and out in no time while the lines for checkout where extremely long. This app, scan and go, is faster than self checkout, a huge time saver. Thank you Sam's Club for making me enjoy shopping in your store even better.
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Check Before Ordering Pickup!
The app lets you order pickup but NOT ALL STORES OFFER PICKUP! First and ONLY time I’ve ordered with in store pickup. I use Walmart Grocery app often and it works great. Same company so it should also be a decent experience, right? The app lets you order and then sends you direction that tell you to pull up next to the “Club Pickup” sign and someone will bring your order out. Yeah... They have a sign but there’s nowhere to park anywhere near it. So we drove around the parking lot and looked around. There was a cart associate so I asked him. He says, “we don’t do that.” His attitude was “duh, why don’t you know this?” So we parked and went inside. We were directed to a kiosk to check in. Because the app tracks your location, it marked the order as picked up and I couldn’t access my order. I couldn’t find an associate. Took about 20 minutes to figure out where our order was and how to get it. The associate that we finally talked to said that it happens all the time because the app feature launched without the stores being ready and able. It would have been faster to go collect what I needed and then check out. -
Jdjr2020
It was suggested to me that I download the Scan n Go app and bypass the long lines at “the” register or the slow moving, when working, self check lines. So I did. I couldn’t wait to try it! It was heavenly, the first time. The second time was a waste of time. Every time I’d scan an item the app would blink and end up back at home screen. It soon became too much like work so I got in one of the few working self check lanes and back to the way we were. Now I would expect this from a little fledgling operation just trying out some new technology, but this is a multi billion dollar company. All I can conclude is that Sams Club at the highest level just doesn’t give a d*#m. You can’t tell me they do. Spend a few dollars and pay somebody to make sure that the world’s largest retailer has working self check systems. Pay them to tighten up the screw that holds the credit card scanner so I don’t have to hold it in place while inserting my card. I thought self check was going to replace employees. I now see that they too are at work and not working. I believe if Sam Walton we’re alive and he walked into Sams Club on Covington Pike in Memphis and saw 9 self check systems and 3 with “Out of Order” signs on them... I believe he’d raise hell and put a prop under it! Sams, Operating like an under capitalized mom and pop. Sad.... Gonna uninstall app.... -
I used skating go app to purchase fuel for the first time today Sam's club. I must say I am truly impressed. The process was simple and easy. I did not need my Sam's club membership. I scanned the QR code, the app recognize the pump I was using and it asked me to confirm. It prompted me to follow the directions on the pump. I begin fueling as normal, once I was done the app recognized the end of the transaction and forward my receipt to my email and it's on the app as well.
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They had a great app. What do people say "if it ain't broke don't fix it. The Scan an Go app worked great this new one doesn't work at all. If this is just a ploy to get us to upgrade to a plus membership say goodbye. UPDATE NOV 11/28/20 They have worked out all the links. It now works like it should.
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Great app
I’ve been using scan n’ go since it’s inception & love using it in store. It saves time at checkout, & no more loading & unloading items in checkout lines! Also have done online ordering on my Sam’s Club app for curbside pickup since it started & love the convenience of having the shopping & delivery to my vehicle done for me. However, I wish that when I choose to place things in my online order cart for “pickup at store”, it would stop putting several of the “pickup” items in my cart for “shipping to me”. I have to double check my cart before checking out as there’s always items that end up in “shipping list” instead of free pickup at my local store! And NO, I’m not placing them there nor are they items that are clearly marked out of stock in store or online only! I’m looking forward to using scan n go app for fuel also. All in all this is a great way to shop at our local club without needing to actually enter the store. So convenient in store or out. Just need to fix a few glitches in app, but not something a quick review by me when ordering can’t address. I highly recommend! -
Great to shop online and have shipped home. Haven't tried scan and pay at the store yet. Just now used scan at the pump and that was great because I usually have to insert my Sam's credit card at the pump at least 4 or 5 times before it ever reads and accepts it, and neither Sam's nor the credit card issuing bank, could fix the issue. So YAY for scan at the pump!!!
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Why did the update destroy this app?
I’ve used the scan and go feature EVERY week. Sometimes TWICE each week. Yesterday i allowed the app to update. Today the app doesn’t work on either of my phones OR my iPad. Oh I can scan. But I don’t see a list of what I’ve scanned. And that little thing called “check out”. Where the hell is it? Sams need to fix this app. They’ve reduced the number of associates in the store to check your order out. The self service lines reach to the center of the store. The Scan and Go app is the ONLY reason i shop at Sams. I need convenience. Not frustration. And don’t tell me to call their help line. Two updates ago the app stopped working. I called and got nothing. No answers. Just handed off to someone who was going to research the problem. 4 weeks later i received an email saying they had looked into my problem and i should go to the store for assistance. 3 months later an update fixed my problem. When the scan and go app works it’s great. But it isn’t working now. -
Application performance and suggestions
I have recently started using click n pull and noticed couple of issues. 1. Whenever I reach club and open app, it shows my order and ask me to enter my parking spot. Once I enter my slot, it gives me error saying “Something went wrong, please try again”, but in reality it worked internally and notified the associate. This is very confusing and it’s happening repeatedly for me. 2. We have family membership and it would be great to be able to see other person in click n pull and add rather than typing names etc. 3. In family membership, there should be option to share “click n pull” orders with other members of family (at least who are registered and have sams card) so that either person can use the pickup. Currently my husband is not able to view any order that I make for click n pull. 4. This app has some serious issue with internal memory or CPU utilization. Once I was using scan n go feature when it suddenly cause my phone to turn off and my phone stopped working. It wasn’t charging or turning on. Apple support told me that your last app caused gpu to crash and impacted working image and it had to be hard reset. -
App 👎
I started using the app a few months ago and liked it for a while. Then suddenly it wouldn’t let me log on; saying my user name and password didn’t match, which they did. I stopped using the app for a while, kept trying to log on from time to time, just to see if the issue would resolve itself, it didn’t. Finally I thought I would try changing my password, my account number wasn’t being use and I couldn’t do it. Next I tried calling the customer service number on the back of the card and was assaulted by an endless string of offers that I could get passed. Then I went back to the app and found another number. Finally I was able to get on a chat and got re-registered. At that point I thought I was good to go. So I went to the store, got on the app and scanned my purchases. When I tried to check out, my credit card information was missing and it took me a half an hour to figure out that to re-enter it. I have lost all my purchase history and don’t have any receipts because they were on the phone. I’m about ready to give up on the app.
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Wish more would do the scan and pay
Scan snd pay save so much time and hassle at the end of the shopping, more stores need to do this. Much better than self checkout -
Easy to get just what I wanted and to pay with the app. Thanks!!!
Able to get jus -
Love it
It's okay ,but it always freeze at the wrili just love sams club -
Great time saver!!
The Sam’s Club Scan and Go app makes shopping in the club much easier and faster for me. No checkout lines and if a item is not priced you can scan it to see the cost. And now you can use it at the gas pumps as well! Excellent use of technology. -
Quick & Easy!!
Easy to find items! Love that they keep track of what I have bought in the past makes it so easy to order my favorites. Great quality items at my fingertips!! Love Sams app! -
Sams delivery
I am taking chemo and try hard to stay at home. Sams has been a life saver for my family. So fast and efficient! THANKS FOR ALL YOU DO -
Scan & Go experience
Super easy and convenient! Saves so much time ! -
Help.
I’m having issue downloading the Sam’s app to my iPhone 11.. any ideas on how I can fix this? -
App
This app and ordering system has made the new way of living very easy and stressless -
Fast and User Friendly App
I love this app:)
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Time Saver!!! Especially during holiday season.. With everything so crowded and crazy. This app is a must. We were in and out in no time while the lines for checkout where extremely long. This app, scan and go, is faster than self checkout, a huge time saver. Thank you Sam's Club for making me enjoy shopping in your store even better.
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Check Before Ordering Pickup!
The app lets you order pickup but NOT ALL STORES OFFER PICKUP! First and ONLY time I’ve ordered with in store pickup. I use Walmart Grocery app often and it works great. Same company so it should also be a decent experience, right? The app lets you order and then sends you direction that tell you to pull up next to the “Club Pickup” sign and someone will bring your order out. Yeah... They have a sign but there’s nowhere to park anywhere near it. So we drove around the parking lot and looked around. There was a cart associate so I asked him. He says, “we don’t do that.” His attitude was “duh, why don’t you know this?” So we parked and went inside. We were directed to a kiosk to check in. Because the app tracks your location, it marked the order as picked up and I couldn’t access my order. I couldn’t find an associate. Took about 20 minutes to figure out where our order was and how to get it. The associate that we finally talked to said that it happens all the time because the app feature launched without the stores being ready and able. It would have been faster to go collect what I needed and then check out. -
I used skating go app to purchase fuel for the first time today Sam's club. I must say I am truly impressed. The process was simple and easy. I did not need my Sam's club membership. I scanned the QR code, the app recognize the pump I was using and it asked me to confirm. It prompted me to follow the directions on the pump. I begin fueling as normal, once I was done the app recognized the end of the transaction and forward my receipt to my email and it's on the app as well.
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They had a great app. What do people say "if it ain't broke don't fix it. The Scan an Go app worked great this new one doesn't work at all. If this is just a ploy to get us to upgrade to a plus membership say goodbye. UPDATE NOV 11/28/20 They have worked out all the links. It now works like it should.
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Great app
I’ve been using scan n’ go since it’s inception & love using it in store. It saves time at checkout, & no more loading & unloading items in checkout lines! Also have done online ordering on my Sam’s Club app for curbside pickup since it started & love the convenience of having the shopping & delivery to my vehicle done for me. However, I wish that when I choose to place things in my online order cart for “pickup at store”, it would stop putting several of the “pickup” items in my cart for “shipping to me”. I have to double check my cart before checking out as there’s always items that end up in “shipping list” instead of free pickup at my local store! And NO, I’m not placing them there nor are they items that are clearly marked out of stock in store or online only! I’m looking forward to using scan n go app for fuel also. All in all this is a great way to shop at our local club without needing to actually enter the store. So convenient in store or out. Just need to fix a few glitches in app, but not something a quick review by me when ordering can’t address. I highly recommend! -
Great to shop online and have shipped home. Haven't tried scan and pay at the store yet. Just now used scan at the pump and that was great because I usually have to insert my Sam's credit card at the pump at least 4 or 5 times before it ever reads and accepts it, and neither Sam's nor the credit card issuing bank, could fix the issue. So YAY for scan at the pump!!!
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Why did the update destroy this app?
I’ve used the scan and go feature EVERY week. Sometimes TWICE each week. Yesterday i allowed the app to update. Today the app doesn’t work on either of my phones OR my iPad. Oh I can scan. But I don’t see a list of what I’ve scanned. And that little thing called “check out”. Where the hell is it? Sams need to fix this app. They’ve reduced the number of associates in the store to check your order out. The self service lines reach to the center of the store. The Scan and Go app is the ONLY reason i shop at Sams. I need convenience. Not frustration. And don’t tell me to call their help line. Two updates ago the app stopped working. I called and got nothing. No answers. Just handed off to someone who was going to research the problem. 4 weeks later i received an email saying they had looked into my problem and i should go to the store for assistance. 3 months later an update fixed my problem. When the scan and go app works it’s great. But it isn’t working now. -
This is a great app that allows you to scan all your purchases as you put them in your cart and avoid the checkout lines. At the gas pump no messing with card(s) or entering zip codes, just scan, fill, and GO! So much quicker
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Lifesaver...Literally.
Sam’s Club has been amazing. The app makes it very easy to stay indoors and have very limited contact when you actually need to go into the warehouse. What are you are you are using the to ship items, pick up in store (they’ll even bring it to your car and load it up if you call them once you’re there), or using the app to walk through the store and both scan and pay through the app, this app really reduces stress. I wish Costco would stop staying stagnant and get it together for the new reality of social distance, limiting contact overall, and staying home when possible. Costco does not offer grocery pickup nor does the app allow scanning as you shop or paying when you’re done. Costco used to be my favorite because it was the first of the major warehouse stores to stock lots of organic foods. But the tides are shifting. Sam’s club has lots of organic and Non-gmo, and they definitely win when it comes to this handy dandy app to help many of us get through Covid. -
First experience using a shopping App
Today was the first time I actually used a shopping app. I downloaded the app about a month and a half ago but wasn’t really sure on how to use it. So today while at SAMs I decided this is the day where I’ll do my shopping with this app. I scanned all my items and because I was nervous I didn’t see the check out button. So I asked one of the employees for help. I felt real dumb when she showed me how simple it was. Two thumbs up for the Sams employee for her help. Since I had already scanned everything I was out the door almost immediately. It’s a great app but very sensitive it scans quickly and picks up any items with in your shopping cart. You can also see if you scanned any items twice and can remove them before check out. You can see the number of items scanned for easy tracking. It’s a great app especially if your in a rush. If the store wasn’t full of people I would still use the registers with a person. We all need job security.
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App 👎
I started using the app a few months ago and liked it for a while. Then suddenly it wouldn’t let me log on; saying my user name and password didn’t match, which they did. I stopped using the app for a while, kept trying to log on from time to time, just to see if the issue would resolve itself, it didn’t. Finally I thought I would try changing my password, my account number wasn’t being use and I couldn’t do it. Next I tried calling the customer service number on the back of the card and was assaulted by an endless string of offers that I could get passed. Then I went back to the app and found another number. Finally I was able to get on a chat and got re-registered. At that point I thought I was good to go. So I went to the store, got on the app and scanned my purchases. When I tried to check out, my credit card information was missing and it took me a half an hour to figure out that to re-enter it. I have lost all my purchase history and don’t have any receipts because they were on the phone. I’m about ready to give up on the app. -
Great app
I love the ability to order ahead from the app, and I really love the scan and go feature. My only two issues are: 1) In the manage your credit card section, I can’t toggle back and forth between multiple cards. When I log in, it shows all my cards, but once I tap on one, I can’t return to that screen again unless I log out and back in. There should be an easier way to switch between cards. 2) When scheduling a pickup I don’t like that it doesn’t allow for more than one phone number. What I mean is that if I schedule a pick up and use my phone number, then the next time, when the other person on my membership schedules a pickup and uses their number, I get an automated text saying “sorry to see you go, you won’t receive messages at this number any more”. Since there are 2 people on the membership, and most people have their own individual phones, the system should allow for at least 2 numbers. These aren’t major issues and the app has served me well, so all in all, I think it’s worth it. -
App Malfunction on a SATURDAY!!!
Was in the store yesterday trying to check out with my app & kept receiving error message. The store was crowded And the lines were extremely LONG, down the isles. I told my sister, who had items also & was receiving an error message on her app too that if we couldn’t check out on our phones we would leave everything in the cart right where it was. After 10 minutes of receiving the same error message & letting a few people cut in line in front of us, we decided to continue on through self checkout. We then discovered other people in line looking at their phones & decided to ask the couple in front of us if they were having trouble with their app & they were(which explained why the lines were so long) Being that I haven’t gone through a checkout line at Sams since the app debuted, it was very challenging having to find my membership card, scan items & find $$ to pay for my items. Praying the app doesn’t malfunction ever again!! -
Updating Dec 2018....Makes Shopping Slow
The update has greatly improved the app. Fixed the Instant Savings issue described below. Also improvement in search engine as my iPhone example discussed below, now provides much more relevant results. The default to All Items when searching is still annoying though. Prior review.... It’s okay, but too slow to get any real shopping done. For example, most images of Instant Savings sale items do not show on screen...just a gray diamond box and the savings amount. And with no item description, you have to click on the > arrow to see what it is. The search engine is clunky. For example, I wanted an iPhone case, but despite specifying that, it returns results for Galaxy cases before many of the iPhone items. Also, the Online Only vs “All Items” filter always defaults back to All Items each time I search for another product. It should stay in the shopping mode that I choose. -
Application feedback
I started using the application yesterday and it has been very essy in some areas but extremely difficult in others such as: 1- I registered myself and now I wa t to add my husband and I can not find how. 2- the system did not accept my address 3- I entered my credit card to pay but it did use the info to pay my order... i do not understand why 4- There are 5 items that were “saved for later” There is no place that states what will happen. Will the system alert me when the items are available? It states that shipping is free in all items, which I assume that they are going to be ordered by you and when they are available you will automatically promote to a cart and wait for my approval. Is that how this works. How long should I wait???Those are questions I have. 5- I consider you could have a great application but if there is not a service that can help you navigate on it, it becomes very cumbersome for people like me, although I consider myself a verse person in this type of device. 5- I tried to chat and it put me in waiting list, at least that is what I understood; still almost 5 hours after I have not received any signal that the person is available for me. I will appreciate if an associate could contact me or answer those questions for me. Thanks, Genoveva Yordán -
Love it but....
I love how the developers enhanced this app by adding scan and go...BRILLIANT. I also love the scan to pump but there’s something going on. I used this successfully a few times after it launched with no problem but my last three times, after my camera scans the 2-D barcode, the pinwheel continues to spin. I’ve tried shutting my iPhone 12 down and back on again, same result. I tried forcing the app to close and reopen, same result. I actually had to leave the gas station and return for it to work one of those three times. If it’s a connection issue, perhaps the club’s wifi can extend to the pumps to maintain the same connection we receive in the club? Otherwise, there may be a bug. Please fix it, I love it so. What an innovative, out-of-the box solution to these COVID-19 times. I’d love to keep using it. -
Convenient
The app is very convenient, when it work. I received a e-mail stating my order was ready for drive-up. Arrived to the store my app wouldn’t work. I ask one of the guys that was in the parking lot for help because he worked there and was told I needed to go into the store. About 10 minutes later it finally worked. Then I had to wait longer. It seem to work for others that arrive after me. I was the 1st one there but the last one to leave. I’ve been inside the store as well. Scan all items with my phone, go to pay and the app will not work. Had to stand in line to pay. It doesn’t happen all the time but when it do.... Aside from that when it works, the app is very convenient. -
Misrepresented savings
I have to drink protein shakes by doctor order. Listed as instant savings of $4.00. In the store I saw no sign of limit. I bought 2 chocolate Premier Protein Shakes because they were out of the peaches and cream. When I went online just now to order 2 peaches and cream it would only give me savings on 1. I tried ordering the Premier Protein Fiber bars which showed instant savings of $4.00 per box. It wouldn’t let me have savings on those either. I clicked the little “I” button and there it said limit three. I guess they added the 2 chocolate purchased in the store last week and only let me order one more of anything Premier Protein, including both shakes and bars. What a rip. I am very unhappy with the false advertising. -
Great app that keeps improving
I shop at both Costco and Sam’s. This app has tilted my shopping to Sam’s more. The only reason I didn’t give it 5 stars is because I want to see a sorting by club only, and I encounter errors selecting the last available pickup day/time. Turns out when there is only one time slot for a day showing it almost always means the app won’t let that selection process. Also I wish I would know a day pickup is not available before I spend time filling a cart. This may be a problem only experienced in Covid so I can see why time spent developing this warning has not been done. Last wish... can we get a back order waiting list or alerts when things get back in stock? -
Member
Disappointed with the inconsistency of asking to see your membership. Only some Saturdays they asked to see my card during the week no one asked to see my membership. I asked her why me and not everyone who walked through the door. She got irritated. During the week I have my work ID on but that should not make a difference. No one is allowed to purchase anything without a card anyway. I have a digital card and it took me a little while to access my card (sight issues). By then I don’t want to shop. If it was required daily to show your card then I would have taken my card out prior to walking up. Attitude is everything. I hope the was not racially motivated by the employee.
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Jdjr2020
It was suggested to me that I download the Scan n Go app and bypass the long lines at “the” register or the slow moving, when working, self check lines. So I did. I couldn’t wait to try it! It was heavenly, the first time. The second time was a waste of time. Every time I’d scan an item the app would blink and end up back at home screen. It soon became too much like work so I got in one of the few working self check lanes and back to the way we were. Now I would expect this from a little fledgling operation just trying out some new technology, but this is a multi billion dollar company. All I can conclude is that Sams Club at the highest level just doesn’t give a d*#m. You can’t tell me they do. Spend a few dollars and pay somebody to make sure that the world’s largest retailer has working self check systems. Pay them to tighten up the screw that holds the credit card scanner so I don’t have to hold it in place while inserting my card. I thought self check was going to replace employees. I now see that they too are at work and not working. I believe if Sam Walton we’re alive and he walked into Sams Club on Covington Pike in Memphis and saw 9 self check systems and 3 with “Out of Order” signs on them... I believe he’d raise hell and put a prop under it! Sams, Operating like an under capitalized mom and pop. Sad.... Gonna uninstall app.... -
Application performance and suggestions
I have recently started using click n pull and noticed couple of issues. 1. Whenever I reach club and open app, it shows my order and ask me to enter my parking spot. Once I enter my slot, it gives me error saying “Something went wrong, please try again”, but in reality it worked internally and notified the associate. This is very confusing and it’s happening repeatedly for me. 2. We have family membership and it would be great to be able to see other person in click n pull and add rather than typing names etc. 3. In family membership, there should be option to share “click n pull” orders with other members of family (at least who are registered and have sams card) so that either person can use the pickup. Currently my husband is not able to view any order that I make for click n pull. 4. This app has some serious issue with internal memory or CPU utilization. Once I was using scan n go feature when it suddenly cause my phone to turn off and my phone stopped working. It wasn’t charging or turning on. Apple support told me that your last app caused gpu to crash and impacted working image and it had to be hard reset. -
I love the scan and go feature. My only problem with it is, I can't use my EBT card in the app. That's kind of inconvenient, so I only buy nonfood items while I'm at the store now and shop elsewhere for food items.
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Pro- Convenient! Con- Editing, removing, adding a credit card is almost impossible!
Worked wonderfully when I initially started using it however, when it came to removing an expired credit card, no go. When it came to adding a new credit card, no go. When I attempted to edit the card, no go. I also attempted to make the changes through the website on a computer and was able to make them, however, when it came to using the app those edits were nonexistent so I had one lone expired credit card on my app and could no longer use it. With this new update, Sept. 2019, it appears that I can now see the cards I added via the computer, but only when I select OTHER payment method, and BTW, the expired cards that were deleted are still listed with no way within the app to delete them. There is a BUTTON that says “delete card” with the ONE card that was my default, but after deleting the card remains as default and appears with all of the other cards that have been added and REMOVED over time. Seems old/expired/lost cards just cant be removed😟. -
Keeps resetting and emptying my cart while I’m using the Scan & Go
I love the concept of what this app offers. However, numerous times while I am shopping in store and using the barcode scanner to add the item it will 8/10 times force close and empties everything I already scanned in. There is only one location close enough to me I go to and the reception to use the app is hit and miss depending on what areas of the store you’re standing. I’m all for this feature but ever since it was all integrated into one app it has never been the same since. It’s frustrating especially when at times I’m scanning last item and go to checkout and pay, when I slide the bar to process payment it continuously circles and freezes. When I am able to pull it back up and try again it force closes! After all the work of scanning and maneuvering everything to fit in the shopping cart based on how I will load it in my car, I frustratingly proceed to stand in line... my soul reason for using the app goes right out the window. So frustrating -
Frustrating
We live in a very rural area and Sam’s is an hour away, we do a months worth of shopping here. Ordering through the app and doing curbside pickup has been awful. The first time (3 months ago) the app was incredibly slow, cart wouldn’t update and got kicked out 3 times before I could actually place my order. Last month for whatever reason it kept telling me that all the fresh produce I put in my cart wasn’t available for curbside and I’d have to go into the club to purchase it, then they forgot to give me 15 items but that’s not the apps fault. I just got back from picking up my order today and realized that the app took things out of my cart without telling me when I went to check out, locally the stores don’t sell the things that were removed from the cart so running to the store and grabbing it isn’t an option. I’ve honestly never had such a hard time using ordering curbside pickup through an app, we’re honestly thinking about driving the extra 30 min and switching back to CostCo. -
Orders
I sometimes get products that I order they arrive in bigger box with lids off and places tore in side of products and when I order oxyclean it always has alot of the powder outside of box and is not open but mashed or ripped I have reported still receive products mashed ripped, open ,,, I love the prices and shipping,,, But I almost did not renew ,,, because there is no toilet paper or paper towels maker mark that is available to ship and there is never in store or online either Lysol spray at all or toilet paper or paper towels ,, I am trying to be understanding about products available because of covid,, but it will be a factor in deciding to renew member ship,, I drive 2 1/2 hours to get the Sam’s closest store and I have went earlier when the store open different times still no Lysol and limits so thanks for products and prices but I do pay a membership fee And this stupid nickname is a bit much use my name if need be it keep saying everything I want to put is used lol -
Not ready for prime time
I downloaded and used the app twice before it quit working. That was a shame because the 2 times it did work, it was a real nice convenience and a time saver. But after those first two uses it quit working. It first refused to recognize my password for some reason. Then when I tried changing my password it then refused to accept my one and only email address. So I tried creating a new email address but then the scan and go wouldn’t allow me to log in, saying I already had an existing email address. When I asked for help at the store help desk they were polite but obviously frustrated with the problems folks were having with the card. I still haven’t got it to work. So overall, I rate it a 3. It’s a 5 when it works and a 0 when it doesn’t. I sure hope Sam’s gets some of the talent that put this scan and go software in place to work fixing it. -
App Needs Upgrades
The app would be much better if it provided the aisle number where merchandise is located in your home store. I would like it much better if it let me choose whether or not I wanted to pick up an item in the store or have it shipped. Right now this app won’t let me have something shipped if it’s available in the store. I don’t have time to go pick it up! I want it shipped, but the app won’t let me select that as an option. Very annoying!!! I just placed an order to pick up the item it won’t let me ship. I checked the box for getting notified via text when it is ready for pick up. I immediately received a text stating we’re sorry to see you go-you will no longer receive texts at this number. What gives here? I have a plus membership. This is not the type of customer service I expect. I’m very disappointed with Sam’s Club right now. -
Photo Upload impossible
Use of the app in general has become much more user friendly when shopping. I’m a huge fan of san and go services (especially with trying to shop with a toddler). However, using the app to upload photos for printing is virtually impossible. Having an iPhone with well over 48,000+ photos, the process to upload photos requires you to start at the beginning of your library and then scroll down to most recent photos. To alleviate this, I attempted to create an album. Still it finds albums that don’t really exist in my library (hundreds) and even after adding photos to the album, it won’t recognize all the photos in the album. After finally finding the one photo I wanted printed, it freezes and then does not upload the file. Needless to say, using the phone app to get photos printed is unusable.
Filter Reviews
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The day I downloaded in the store it worked. Was awesome! The second time the camera wouldn't scan anything. Just a black screen. Manually entered my few things the next time cause that trip was when the camera stopped working. Kinda annoying. Got to the car. Uninstall. Reinstalled. Nothing. Checked app approvals. Camera is approved. Still nothing. Went and spent $230 really wish the scanner worked!
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No Notification of order not being fulfilled
So I ordered supplies from sams club in Dallas and go to select a pick up time. Seeing as it was 4:00 pm and they stop doing same day pick up after 3 (per app) I select a time when I can pick up my purchase after work the next day . I submit a pick up time for the latest time they have the next day because my job was far and I was anticipating traffic. So Now it’s the next day and still have not received an email stating my order was ready. So I get to sams at 6:55 pm and still no order ready email. So I go in so someone could check and after waiting find out that the items I ordered sold out earlier that day ( scheduled pick up day) I asked why my order was not gathered before hand since they were already holding money from my account. The club member proceeds to blame the system. I asked why I was not notified that my items were not in stock ( would have saved me a trip) again brings up the computer system. I asked why it wasn’t pulled earlier to make sure since I already had paid for it (still blames the system). All this to say that this app is pointless for ordering because it’s not accurate , doesn’t inform you of ordering problems and you still might not get your order even if you order days ahead. So I asked the club member to cancel the order( in which they did), but funny enough received two automated cancellation emails. -
Order not showing in app for pickup / Forced to use location “always” and notifications
Updating previous review to include problems with seeing order in app. Twice now I’ve went to pickup my order curb side and opened the app to notify store that I had arrived to pickup my order and the app showed no order - very frustrating since it had shown the order ready for picky a few hours earlier. Makes the app rather useless to me and I have to use phone to call customer service to relay that I am there to pickup my order. I had previously used the app and was able to only make my location known when using the app and was also able to decline notifications, but now when I try to use the app to notify the store I am there for my curbside pickup, I am forced to have location on always and also forced to receive notifications through the app. Otherwise, the app won’t let me proceed in alerting the store I am there for my pickup. Obviously, I will either have to reset these settings each time, since I refuse to have app developers force me into setting settings I don’t want or I will just call the store customer service each time. This also frustrates me to the point of being less likely to ever use the app at all. Who designs these functional flaws and then gets it approved? If it’s unintentional, it’s disappointingly terrible quality control. -
Doesn't work for curbside pickup. That's the whole reason I have the app, so I can check in when I arrive at the store. It never works for me, everytime I try it gives me an error message. If that's the only way you're allowing people to check in for pickup, you should make sure it works.
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Check your cart before paying! App double scans a lot! I'm a long-time user of this app, and it used to be really good, but recently the app started putting two of items into your cart when you scan an item's UPC code, but it only beeps once, so you have no warning. You must review your shopping cart very carefully and remove the duplicates or you will really overpay! It's really ridiculous the app can't sense this issue (two of the same item added to cart with 1 millisecond). Can't trust app.
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Problems with the scan and go!!!!!!
I have to agree with the scan and go app! I have used it many times and loved it!!! But the last time I was in the store and use the scan and go app, it was horrible!!!!! I was doing the same thing I always do and when I payed and was goof out the girl who checked my receipt found a hand full of items that hadn’t got on the receipt. I have never had that problem before, but the people who went through my cart to check what didn’t ring up made me feel like I was a thief. They went through my cart and and transferred all of my stuff to a different cart. The things that had gotten on the receipt the first time was set aside and they watched me to make sure it paided for on a separate receipt. I had no problem making sure that it all was paid, but I was still treated like a criminal. Then being as I’m disabled I asked if someone would help me unloaded the cart for me They said yes, but no one came to help. She just stood in the front of the store watching me. So I m not sure if I m going to come back anymore. I afraid that they would watch me to make sure I didn’t do it again. I have never stolen anything in my life and don’t think that I would start now. SO I AM NOT SURE WHAT TO DO. MAYBE JUST GO SOMEWHERE ELSE TO DO MY SHOPPING. Sincerely Denette Eagle Plus member for over 10 years -
Be careful when using the scan and go feature. On my last shopping trip it doubled the quantity on 2 of my items and I didn't notice until I got home and it was too late to correct. Always double check your quantities before you tap the checkout button!
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The app asks me to try continuous scan every time I use it. This last time it finally caused a double scan that I didn't notice until we left. Usually I've noticed them. Double scan happens almost every single time we use it but were in more of a rush during this last visit.
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There, is this bug where every time I get on it shows a ad and it won't get off my screen. And another thing is that it takes forever to load and scan fix it!!!
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Great idea, extremely poorly done
I’ve used the app for some time and there have always been varying issues. When Instant Savings come out I always attempt to check them out through the app. There are ALWAYS simple mistakes as if no one actually checks what is input. Some items will say “no image available” which normally wouldn’t be a big deal but there is no item description either. So you have to click on each entry to see if it’s something you may be interested in. There are 19 of those right now. Some of the items will have a completely different item that what is described in the list. Some will have “$20 off ... or ...” so when you click on one you’re interested there is 3 different colors of the item you don’t want and no description of what you do want. It’s as if whoever updates the Instant Savings page only has a certain amount of time to get it done and no changes are allowed even if there are mistakes reported. And I have reported many mistakes many times. Every time I have reported an error the case is marked as resolved and most I haven’t gotten a single response. If you want an app for convenience and saving time, this one isn’t it.
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Unable to use the app
The main screen is stuck with message “Make Sure Precise Location is On”. Uninstalled and reinstalled app, but apparently there is a bug. (Location service was activated for this app.) -
Clipboard snooping
Please explain to me why you are snooping on the contents of my clipboard every time I open the app? My clipboard is none of your business unless I specifically paste something. Thanks to iOS 14 for exposing your sneaky behavior. I tried to use the “app support” link to report this, but that just takes you to the Sam’s website to figure out where to find app support (it doesn’t exist). We all know that contacting customer service won’t get you anywhere, much less with an app developer question, so you get a bad review instead. -
Cc purchase
Straw that broke the camels back. Tried to use my Walmart card numerous times and it wouldn’t take it. Finally used a different card and it worked. My Walmart card had over $4000 on it. NOT HAPPY. WONT USE SAMS AGAIN. SWITCHING TO COSTCO. It’s more user friendly. Wish they had a no star vote. -
Sams club.com customer service and order not received
I ordered 4 items from samsclub.com in July, only received 1 item. I have spoke to 12 different people at their customer service including 2 managers they give me they run around and everyone has a different story why my items never showed, or that I did get these items and don’t deserve a refund, or that I have to call fedex and or the distributors to see where my items are even though I purchased these items on their website. I have been asked to prove my bank account to them and prove that I paid for these items but never get anywhere, I received a partial credit for 1 item. The customer service representative and managers act like they don’t understand English, I have to repeat myself constantly. I never will order from sams club online ever again after this I never had so many issues getting items I paid for. I ended up ordering the exact same items on Walmart.com and received them in less than a week. Now I’m out all of the money I paid sams, I am going to just order from companies that deliver what I order. -
I hate it
Bad -
Waste of time
I went all the way through my shopping list and then it told me no times were available. Why didn’t it let me pick a time tomorrow or the next day. Instead I had to go back through a long list and individually save each item for later so I could get the 2 items that were being shipped. I could hv driven to the store and back quicker. -
Repeat had to repeat entering over and over and over
Had had to repeTto repeat entering over and over and over -
Sam’s does not take care of their online customers!
You can never get bath tissue online at Sam’s Club! They put it all in the store and do not reserve ANY FOR THEIR ONLINE SHOPPERS! -
Credit card issue
I cannot order online , it says about credit card . But I can shopping online anywhere. -
Disappointing
I tried to get the Sam’s Club app starting yesterday. After numerous tries, the circle in the app is still moving. I have deleted & re-installed with no success. What is the problem?
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The day I downloaded in the store it worked. Was awesome! The second time the camera wouldn't scan anything. Just a black screen. Manually entered my few things the next time cause that trip was when the camera stopped working. Kinda annoying. Got to the car. Uninstall. Reinstalled. Nothing. Checked app approvals. Camera is approved. Still nothing. Went and spent $230 really wish the scanner worked!
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Be careful when using the scan and go feature. On my last shopping trip it doubled the quantity on 2 of my items and I didn't notice until I got home and it was too late to correct. Always double check your quantities before you tap the checkout button!
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Zero affect and “oh well attitude”
It’s great to have the app to check out. I have had some concerns about the recent changes that Sam’s Club made and pressed my concern only to be met with zero affect, and an “oh well attitude”. 1. When Sams club decides not to allow for overnight restocking, the effect to the customers was to have to navigate large pallets of product, and when help was needed...everyone was too busy stocking to help. 2. Tried to purchase a gift card at Christmas, another customer says the system isn’t activating the gift cards. When I asked about it, again met with zero affect and an “oh well attitude”. I was there to buy $200 in gift cards, had to take my business elsewhere. 3. I shop at the Sams Club at Long Beach Towne Center, my daughter and I were self checking. We had 18 items. The zero affect, and oh well attitude service representative comes to us and pulls our basket away replacing it with an empty basket saying that we had to move each item if we had more that 10 items in our basket. I know this isn’t true, I’ve been using self check out for a year or so and NO ONE EVER SAID THIS. I believe is my was a power control issue she had. Then had to nerve to act friendly as we left. Very passive aggressive behavior. I don’t believe that the customer is always right, you have a job to do and I need to get my shopping done. I’m an in and out shopper. I or anyone don’t deserve to be treated with such sustain. -
Hit and miss
Not sure if increased shopping demand due to COVID-19 is negatively affecting the functionality of the Sam’s Club app, but it doesn’t work as well as it did 6 months to a year ago. Recently the app fails to add items to the shopping cart when I select items from my recently purchased items. No matter how many times I click Add Items to Cart, the cart tally just flickers a couple times and then remains at 0, while the Add Items button continues to show whatever number of items were selected. I had to open up each item’s separate description page in order to successfully add them to the shopping cart. To compound the frustration, when I hit the Back button to purchase other items I would get an error dialog box: Service Failure, Please Try Again Later. Only after several attempts would the error message clear and I could then move back to other pages/sections. These are just a couple of the recent flops; there have been other issues, like a general crash of the app, but I’ve forgotten the specifics at this point, probably because I just don’t use the app as much anymore out of past frustrations. A retail leviathan like Sam’s Club needs to get on the ball and have a perfectly functioning app (one that they often promote and encourage club members to use), especially in this day and age of nearly ubiquitous online shopping. -
Features not working
I have used this app several times in the past, but for the last six months at least, I have not been able to send a prescription in via the app. I always have to call it in after several attempts to do it with the app. I have deleted and re-downloaded the app, I always stay updated to the most current version. I can get through the whole process of scanning my prescription in but when I submit, it says that I have to “enter a pick up time”. Which I had already done… So I do it again, and again, and again, and end up having to call my prescription in after all of that. I just downloaded the newest update, and still cannot submit a scanned prescription, and also cannot add my Sam’s card to my phone’s wallet. I love the idea of this app, but will not continue to use it until these things are fixed. I also will not recommend it to anyone. -
Disappointed
This is the third time I’ve used this service and the second time I’ve been disappointed. When I checked in at the designated pick up area outside, I was redirected inside to pick up the order, there was no associate available and no designated area to pick up my order. After talking to three different associates I was told to go to the checkout area (registers) and find someone with a green vest. I spotted an associate in a green vest and approached them. Told them I was there for my order and was parked at the store pick up area outside, she apologized for the delay and said she would be right out with the order. No one asked for my name, but did bring the order right out, again no one verified who I was. The associate left the order and returned inside after delivery, how did she know I was the right person? Again, Walmart does it right, why can’t Sam’s Club, very disappointed. -
Glitchy
This review is for the app itself. The store employees are great. Very frequently there are items that do not appear in the app that are in store. These are not specialty items. For example, I buy blocks of Sharp Cheddar for my business every week. They never appear on the order guide, so I have to go grab them when I get there and check out with a separate transaction. Not a big deal, but kind of negates the convenience of the whole thing. Also, the app now requires “all the time” location services and notifications to be enabled in order to check in for your order. So now I get an email, a text and a notification for every order, as well as a notification and email that my order was picked up and an email and notification to review my experience. It’s a lot of unnecessary contact for, what should be a more simple transaction. -
Out of date
I use my Sam’s club frequently. Lately the store has gone downhill. There is rarely a person nearby to ask for help. Today a man wanted turkey bacon and no employees to help. They were out but no one there to ask if there was more in the back. I encountered out of date hot dog buns and even eggs out of date and it wasn’t just one. There were multiples of each out of date. A few weeks before that I found out of date pimento cheese. It was a month out of date and mislabeled pricing on hot dog buns. The sign said one price but when you got close it was for a different product. Underneath that piece of paper was the price for buns which were twice as expensive. Misleading and the actual price was hidden. This also happens with salad mix. So, I’m hoping we get a Costo near where I live. This Sam’s is out of date if you ask me. -
Convenient but many glitches
I have been using this app for a few years. It has gotten better. I like to order my groceries and pick them up the next day. I know exactly what this particular store carries but I will sometimes get a message that a certain item is not available. The app gives me the option of starting with a past order. But then instead of bringing everything from that order I have to go through each item and update the quantity. Since these are items I order frequently, it would be nice to just have the option to carry everything over without clicking on each item. I do like the app but it takes me an hour or longer to order online because of all the unnecessary steps. Also, the app gets stuck frequently. -
So frustrating to use
I like that I can shop for things, but the accuracy of this app is very limited when it comes to the availability of products. I am usually better off going inside and shopping than dealing with the app. Additionally, it freezes, glitches, and makes me close it out and retry multiple times in a sitting. It takes a long time to update the cart or process information in general. When I try to browse for an item, it jumps around constantly and it is impossible to keep my place on the page. Worst of all, I have used it to send multiple messages to customer service, after which I am assured that someone will contact me, but it has never happened. I would drop Sam’s for Costco in a heartbeat if there were one nearby.
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No Notification of order not being fulfilled
So I ordered supplies from sams club in Dallas and go to select a pick up time. Seeing as it was 4:00 pm and they stop doing same day pick up after 3 (per app) I select a time when I can pick up my purchase after work the next day . I submit a pick up time for the latest time they have the next day because my job was far and I was anticipating traffic. So Now it’s the next day and still have not received an email stating my order was ready. So I get to sams at 6:55 pm and still no order ready email. So I go in so someone could check and after waiting find out that the items I ordered sold out earlier that day ( scheduled pick up day) I asked why my order was not gathered before hand since they were already holding money from my account. The club member proceeds to blame the system. I asked why I was not notified that my items were not in stock ( would have saved me a trip) again brings up the computer system. I asked why it wasn’t pulled earlier to make sure since I already had paid for it (still blames the system). All this to say that this app is pointless for ordering because it’s not accurate , doesn’t inform you of ordering problems and you still might not get your order even if you order days ahead. So I asked the club member to cancel the order( in which they did), but funny enough received two automated cancellation emails. -
Order not showing in app for pickup / Forced to use location “always” and notifications
Updating previous review to include problems with seeing order in app. Twice now I’ve went to pickup my order curb side and opened the app to notify store that I had arrived to pickup my order and the app showed no order - very frustrating since it had shown the order ready for picky a few hours earlier. Makes the app rather useless to me and I have to use phone to call customer service to relay that I am there to pickup my order. I had previously used the app and was able to only make my location known when using the app and was also able to decline notifications, but now when I try to use the app to notify the store I am there for my curbside pickup, I am forced to have location on always and also forced to receive notifications through the app. Otherwise, the app won’t let me proceed in alerting the store I am there for my pickup. Obviously, I will either have to reset these settings each time, since I refuse to have app developers force me into setting settings I don’t want or I will just call the store customer service each time. This also frustrates me to the point of being less likely to ever use the app at all. Who designs these functional flaws and then gets it approved? If it’s unintentional, it’s disappointingly terrible quality control. -
Doesn't work for curbside pickup. That's the whole reason I have the app, so I can check in when I arrive at the store. It never works for me, everytime I try it gives me an error message. If that's the only way you're allowing people to check in for pickup, you should make sure it works.
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Check your cart before paying! App double scans a lot! I'm a long-time user of this app, and it used to be really good, but recently the app started putting two of items into your cart when you scan an item's UPC code, but it only beeps once, so you have no warning. You must review your shopping cart very carefully and remove the duplicates or you will really overpay! It's really ridiculous the app can't sense this issue (two of the same item added to cart with 1 millisecond). Can't trust app.
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Problems with the scan and go!!!!!!
I have to agree with the scan and go app! I have used it many times and loved it!!! But the last time I was in the store and use the scan and go app, it was horrible!!!!! I was doing the same thing I always do and when I payed and was goof out the girl who checked my receipt found a hand full of items that hadn’t got on the receipt. I have never had that problem before, but the people who went through my cart to check what didn’t ring up made me feel like I was a thief. They went through my cart and and transferred all of my stuff to a different cart. The things that had gotten on the receipt the first time was set aside and they watched me to make sure it paided for on a separate receipt. I had no problem making sure that it all was paid, but I was still treated like a criminal. Then being as I’m disabled I asked if someone would help me unloaded the cart for me They said yes, but no one came to help. She just stood in the front of the store watching me. So I m not sure if I m going to come back anymore. I afraid that they would watch me to make sure I didn’t do it again. I have never stolen anything in my life and don’t think that I would start now. SO I AM NOT SURE WHAT TO DO. MAYBE JUST GO SOMEWHERE ELSE TO DO MY SHOPPING. Sincerely Denette Eagle Plus member for over 10 years -
The app asks me to try continuous scan every time I use it. This last time it finally caused a double scan that I didn't notice until we left. Usually I've noticed them. Double scan happens almost every single time we use it but were in more of a rush during this last visit.
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There, is this bug where every time I get on it shows a ad and it won't get off my screen. And another thing is that it takes forever to load and scan fix it!!!
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Great idea, extremely poorly done
I’ve used the app for some time and there have always been varying issues. When Instant Savings come out I always attempt to check them out through the app. There are ALWAYS simple mistakes as if no one actually checks what is input. Some items will say “no image available” which normally wouldn’t be a big deal but there is no item description either. So you have to click on each entry to see if it’s something you may be interested in. There are 19 of those right now. Some of the items will have a completely different item that what is described in the list. Some will have “$20 off ... or ...” so when you click on one you’re interested there is 3 different colors of the item you don’t want and no description of what you do want. It’s as if whoever updates the Instant Savings page only has a certain amount of time to get it done and no changes are allowed even if there are mistakes reported. And I have reported many mistakes many times. Every time I have reported an error the case is marked as resolved and most I haven’t gotten a single response. If you want an app for convenience and saving time, this one isn’t it. -
Pickup scam
I have used this app for sometime to buy groceries for my grandparents out of town. It was very convenient as whichever family member that would be in the area could pick up what was bought and paid for for my grandparents. I’ve also used this when I was recovering from surgery or severely injured for myself. I would just shop in app pay in app and enter the name and phone number of the person that was picking up for myself or my grandparents. They would show their ID, order number, and it was as simple as this. I’m now recovering from a large abdominal surgery and cannot lift anything over 8-10 lbs, nor can I spend a lot of time walking the large store. So, I did my regular ordering and entered the name as usual, BUT apparently it is impossible for someone else to pick up for anyone that isn’t signed on their phone the account that made the purchase. They now want to have your location and you have to ‘check in’ to pick up your purchase. This isn’t convenient in anyway! I’m very unhappy. It’s very embarrassing that I work out a time for someone else to pick up my things and the store refuses to give it to them. Even when they have the receipt in hand. -
AWFUL! JUST AWFUL!
This is the second night I’ve had to stay up to get a time slot. I had a time slot the first time I tried to do this.. and then the next morning, I didn’t! The entire process of this online ordering and pickup, was the worst I’ve ever experienced and I’ve done it many many times, on several different sites. -well before the virus as well. You should not have to “check out” 27 times before my time slot saves. This has been the most stressful and hectic process. It’s already stressful times, and now you make it even worse. You should do the exact same process as the Walmart app does!!! Why you don’t, is beyond me. So disappointed in this entire process that I’m never doing it again. I will just switch to Costco and send my caregiver inside the store to get the items I need. Also, Your app can not handle the amount of people getting on it. -which should be fixed by this point and you need more time slots!!! Especially if this entire process is going to be this freaking horrible and have this many glitches. Ugh. Just terrible. So disappointed.. and still suffering from anxiety from the process.
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Release Notes
20.10.22
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