About Sam's Club
About Sam's Club
Sam’s Club
Enjoy all your membership perks with the Sam’s Club app.
Save time and shop easier every day with the Sam’s Club app. Make the most of your membership with these best-loved exclusives, including free Pickup, Scan & Go, Pharmacy and Free Shipping for Plus members. Save even more with Instant Savings and track your Plus Cash Rewards. Use the tabs at the bottom to find Home, Scan & Go, Account and more.
Scan & Go™ Checkout
Now you can pay for gas with the Scan & Go™ feature to save time at the pump. In the club, shop contact free and skip the checkout line. Just shop, scan and pay, all in the app.
Pickup
Shop in the app, then schedule a free Pickup time that works best for you. We’ll have your order ready when you arrive.
Your Lists
Start your cart and easily reorder your favorite products, directly in the app.
Pharmacy
Transfer prescriptions, request refills and manage prescriptions for the whole family for maximum convenience.
Membership Card
Quickly find your membership card in your account and access other membership details.
Shipping
Shop and ship directly to your home or workplace – Plus members get free shipping.
Download the app and get the most from the club today.
Enjoy all your membership perks with the Sam’s Club app.
Save time and shop easier every day with the Sam’s Club app. Make the most of your membership with these best-loved exclusives, including free Pickup, Scan & Go, Pharmacy and Free Shipping for Plus members. Save even more with Instant Savings and track your Plus Cash Rewards. Use the tabs at the bottom to find Home, Scan & Go, Account and more.
Scan & Go™ Checkout
Now you can pay for gas with the Scan & Go™ feature to save time at the pump. In the club, shop contact free and skip the checkout line. Just shop, scan and pay, all in the app.
Pickup
Shop in the app, then schedule a free Pickup time that works best for you. We’ll have your order ready when you arrive.
Your Lists
Start your cart and easily reorder your favorite products, directly in the app.
Pharmacy
Transfer prescriptions, request refills and manage prescriptions for the whole family for maximum convenience.
Membership Card
Quickly find your membership card in your account and access other membership details.
Shipping
Shop and ship directly to your home or workplace – Plus members get free shipping.
Download the app and get the most from the club today.
Ratings & Reviews
Write a Review
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Application performance and suggestions
Jan 20, 2020 I have recently started using click n pull and noticed couple of issues. 1. Whenever I reach club and open app, it shows my order and ask me to enter my parking spot. Once I enter my slot, it gives me error saying “Something went wrong, please try again”, but in reality it worked internally and notified the associate. This is very confusing and it’s happening repeatedly for me. 2. We have family membership and it would be great to be able to see other person in click n pull and add rather than typing names etc. 3. In family membership, there should be option to share “click n pull” orders with other members of family (at least who are registered and have sams card) so that either person can use the pickup. Currently my husband is not able to view any order that I make for click n pull. 4. This app has some serious issue with internal memory or CPU utilization. Once I was using scan n go feature when it suddenly cause my phone to turn off and my phone stopped working. It wasn’t charging or turning on. Apple support told me that your last app caused gpu to crash and impacted working image and it had to be hard reset.more -
Feb 26, 2021 Before the latest update, I would have given this app 5 stars. I'm not sure what they changed, but now it is awful. I cannot get any orders to go through via app, I have to go online to place my order - very frustrating. Update: I uninstalled and reinstalled the app and it works, back to 5 stars!more -
Jdjr2020
Nov 20, 2019 It was suggested to me that I download the Scan n Go app and bypass the long lines at “the” register or the slow moving, when working, self check lines. So I did. I couldn’t wait to try it! It was heavenly, the first time. The second time was a waste of time. Every time I’d scan an item the app would blink and end up back at home screen. It soon became too much like work so I got in one of the few working self check lanes and back to the way we were. Now I would expect this from a little fledgling operation just trying out some new technology, but this is a multi billion dollar company. All I can conclude is that Sams Club at the highest level just doesn’t give a d*#m. You can’t tell me they do. Spend a few dollars and pay somebody to make sure that the world’s largest retailer has working self check systems. Pay them to tighten up the screw that holds the credit card scanner so I don’t have to hold it in place while inserting my card. I thought self check was going to replace employees. I now see that they too are at work and not working. I believe if Sam Walton we’re alive and he walked into Sams Club on Covington Pike in Memphis and saw 9 self check systems and 3 with “Out of Order” signs on them... I believe he’d raise hell and put a prop under it! Sams, Operating like an under capitalized mom and pop. Sad.... Gonna uninstall app....more -
Feb 28, 2021 This app makes my life 100 times easier! I can get almost all of my grocery shopping done and picked up. As well as if I need to go in and shop; the scan as you go option is amazing. I am not sure if the scan at pump is new or if I have just missed it before today. But it is great as well!more -
Check Before Ordering Pickup!
Jan 25, 2019 The app lets you order pickup but NOT ALL STORES OFFER PICKUP! First and ONLY time I’ve ordered with in store pickup. I use Walmart Grocery app often and it works great. Same company so it should also be a decent experience, right? The app lets you order and then sends you direction that tell you to pull up next to the “Club Pickup” sign and someone will bring your order out. Yeah... They have a sign but there’s nowhere to park anywhere near it. So we drove around the parking lot and looked around. There was a cart associate so I asked him. He says, “we don’t do that.” His attitude was “duh, why don’t you know this?” So we parked and went inside. We were directed to a kiosk to check in. Because the app tracks your location, it marked the order as picked up and I couldn’t access my order. I couldn’t find an associate. Took about 20 minutes to figure out where our order was and how to get it. The associate that we finally talked to said that it happens all the time because the app feature launched without the stores being ready and able. It would have been faster to go collect what I needed and then check out.more
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Mar 4, 2021 The Feb 2021 update seems to have wrecked this app. When I try to use at my club it says the network is unavailable. I am also unable to email/print my scan & go receipts, which is essential to my business. I get the same error message about the network being unavailable.more -
Feb 26, 2021 Nice to scan groceries. The rest is one big ad. Also scanning QR codes at gas pumps to prove your membership doesn't work if you don't register your app as a protocol handler. I can't do that, you guys do that. Also, the whole "you need to update the app before you can use Scan&Go" pop-up, tell whichever manager that made that a requirement they're a moron who doesn't understand the Android ecosystem.more -
Love the free shipping for Plus members, but...
Dec 19, 2020 Love the convenience of shopping from home, in addition to the free shipping for Plus members and the safety factor during this pandemic. Being able to order many of the items we use online means I can get get in and out of the store much quicker when shopping for fresh foods, thereby reducing my risk of being exposed to the virus, though I sincerely miss being able to take my time browsing up and down every aisle in the store. My only complaint with shopping at Sam’s online — and it’s a serious enough matter to have caused me to deduct 3 stars from my rating, is the careless packaging of my orders for shipping. Multiple times when ordering canned goods, the products were shipped in a box that was much too large, with only a small sheet of loosely crumpled paper to “fill” the expansive void, such that the cartons of canned goods get thrown and bounced around inside the box during shipping (likely beginning with these careless workers at Sam’s who probably throw the boxes once they’re packed for shipping, considering the fact that they’ve already shown how little they care about protecting the products inside) resulting in a torn carton with some of the cans spilled out on one occasion, and badly dented cans on several occasions. This is unacceptable and indicative of possibly poor training and little to no supervision, but most likely due an insufficient number of employees to handle the workload.more -
Feb 28, 2021 Local store inventory is almost always off. Shows out of stock on app when there is plenty. Have tried to talk to local management and they say its beyond their control. Giving two-stars because they are the only warehouse store around. Edit: lost a star. App will not process orders, even after attempting to use different cards and verifying the address. Get to go shop in the pandemic 😀more -
No Notification of order not being fulfilled
Mar 13, 2020 So I ordered supplies from sams club in Dallas and go to select a pick up time. Seeing as it was 4:00 pm and they stop doing same day pick up after 3 (per app) I select a time when I can pick up my purchase after work the next day . I submit a pick up time for the latest time they have the next day because my job was far and I was anticipating traffic. So Now it’s the next day and still have not received an email stating my order was ready. So I get to sams at 6:55 pm and still no order ready email. So I go in so someone could check and after waiting find out that the items I ordered sold out earlier that day ( scheduled pick up day) I asked why my order was not gathered before hand since they were already holding money from my account. The club member proceeds to blame the system. I asked why I was not notified that my items were not in stock ( would have saved me a trip) again brings up the computer system. I asked why it wasn’t pulled earlier to make sure since I already had paid for it (still blames the system). All this to say that this app is pointless for ordering because it’s not accurate , doesn’t inform you of ordering problems and you still might not get your order even if you order days ahead. So I asked the club member to cancel the order( in which they did), but funny enough received two automated cancellation emails.more
No reviews available
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Application performance and suggestions
Jan 20, 2020 I have recently started using click n pull and noticed couple of issues. 1. Whenever I reach club and open app, it shows my order and ask me to enter my parking spot. Once I enter my slot, it gives me error saying “Something went wrong, please try again”, but in reality it worked internally and notified the associate. This is very confusing and it’s happening repeatedly for me. 2. We have family membership and it would be great to be able to see other person in click n pull and add rather than typing names etc. 3. In family membership, there should be option to share “click n pull” orders with other members of family (at least who are registered and have sams card) so that either person can use the pickup. Currently my husband is not able to view any order that I make for click n pull. 4. This app has some serious issue with internal memory or CPU utilization. Once I was using scan n go feature when it suddenly cause my phone to turn off and my phone stopped working. It wasn’t charging or turning on. Apple support told me that your last app caused gpu to crash and impacted working image and it had to be hard reset.more -
Feb 26, 2021 Before the latest update, I would have given this app 5 stars. I'm not sure what they changed, but now it is awful. I cannot get any orders to go through via app, I have to go online to place my order - very frustrating. Update: I uninstalled and reinstalled the app and it works, back to 5 stars!more -
Feb 28, 2021 This app makes my life 100 times easier! I can get almost all of my grocery shopping done and picked up. As well as if I need to go in and shop; the scan as you go option is amazing. I am not sure if the scan at pump is new or if I have just missed it before today. But it is great as well!more -
Check Before Ordering Pickup!
Jan 25, 2019 The app lets you order pickup but NOT ALL STORES OFFER PICKUP! First and ONLY time I’ve ordered with in store pickup. I use Walmart Grocery app often and it works great. Same company so it should also be a decent experience, right? The app lets you order and then sends you direction that tell you to pull up next to the “Club Pickup” sign and someone will bring your order out. Yeah... They have a sign but there’s nowhere to park anywhere near it. So we drove around the parking lot and looked around. There was a cart associate so I asked him. He says, “we don’t do that.” His attitude was “duh, why don’t you know this?” So we parked and went inside. We were directed to a kiosk to check in. Because the app tracks your location, it marked the order as picked up and I couldn’t access my order. I couldn’t find an associate. Took about 20 minutes to figure out where our order was and how to get it. The associate that we finally talked to said that it happens all the time because the app feature launched without the stores being ready and able. It would have been faster to go collect what I needed and then check out.more -
Great app
Oct 21, 2020 I’ve been using scan n’ go since it’s inception & love using it in store. It saves time at checkout, & no more loading & unloading items in checkout lines! Also have done online ordering on my Sam’s Club app for curbside pickup since it started & love the convenience of having the shopping & delivery to my vehicle done for me. However, I wish that when I choose to place things in my online order cart for “pickup at store”, it would stop putting several of the “pickup” items in my cart for “shipping to me”. I have to double check my cart before checking out as there’s always items that end up in “shipping list” instead of free pickup at my local store! And NO, I’m not placing them there nor are they items that are clearly marked out of stock in store or online only! I’m looking forward to using scan n go app for fuel also. All in all this is a great way to shop at our local club without needing to actually enter the store. So convenient in store or out. Just need to fix a few glitches in app, but not something a quick review by me when ordering can’t address. I highly recommend!more
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Feb 17, 2021 It's mostly good, but please turn off the annoying popup that I can hold down scan and go for continuous scanning. I don't want to have to constantly dismiss it. How about a never show this annoying message again option. Also it would be amazing if there was somewhat of an indication of where items were located in the stores.more -
App 👎
Jan 16, 2020 I started using the app a few months ago and liked it for a while. Then suddenly it wouldn’t let me log on; saying my user name and password didn’t match, which they did. I stopped using the app for a while, kept trying to log on from time to time, just to see if the issue would resolve itself, it didn’t. Finally I thought I would try changing my password, my account number wasn’t being use and I couldn’t do it. Next I tried calling the customer service number on the back of the card and was assaulted by an endless string of offers that I could get passed. Then I went back to the app and found another number. Finally I was able to get on a chat and got re-registered. At that point I thought I was good to go. So I went to the store, got on the app and scanned my purchases. When I tried to check out, my credit card information was missing and it took me a half an hour to figure out that to re-enter it. I have lost all my purchase history and don’t have any receipts because they were on the phone. I’m about ready to give up on the app.more -
Feb 21, 2021 It was a great app until this error popped up: Sorry, there's a problem. Please try again. Error code: 400 This represents either the website is down or maintenance is occurring. Was there a scheduled maintenance? Bad for sales. -
Great app
Aug 17, 2020 I love the ability to order ahead from the app, and I really love the scan and go feature. My only two issues are: 1) In the manage your credit card section, I can’t toggle back and forth between multiple cards. When I log in, it shows all my cards, but once I tap on one, I can’t return to that screen again unless I log out and back in. There should be an easier way to switch between cards. 2) When scheduling a pickup I don’t like that it doesn’t allow for more than one phone number. What I mean is that if I schedule a pick up and use my phone number, then the next time, when the other person on my membership schedules a pickup and uses their number, I get an automated text saying “sorry to see you go, you won’t receive messages at this number any more”. Since there are 2 people on the membership, and most people have their own individual phones, the system should allow for at least 2 numbers. These aren’t major issues and the app has served me well, so all in all, I think it’s worth it.more -
App Malfunction on a SATURDAY!!!
Sep 13, 2020 Was in the store yesterday trying to check out with my app & kept receiving error message. The store was crowded And the lines were extremely LONG, down the isles. I told my sister, who had items also & was receiving an error message on her app too that if we couldn’t check out on our phones we would leave everything in the cart right where it was. After 10 minutes of receiving the same error message & letting a few people cut in line in front of us, we decided to continue on through self checkout. We then discovered other people in line looking at their phones & decided to ask the couple in front of us if they were having trouble with their app & they were(which explained why the lines were so long) Being that I haven’t gone through a checkout line at Sams since the app debuted, it was very challenging having to find my membership card, scan items & find $$ to pay for my items. Praying the app doesn’t malfunction ever again!!more
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Jdjr2020
Nov 20, 2019 It was suggested to me that I download the Scan n Go app and bypass the long lines at “the” register or the slow moving, when working, self check lines. So I did. I couldn’t wait to try it! It was heavenly, the first time. The second time was a waste of time. Every time I’d scan an item the app would blink and end up back at home screen. It soon became too much like work so I got in one of the few working self check lanes and back to the way we were. Now I would expect this from a little fledgling operation just trying out some new technology, but this is a multi billion dollar company. All I can conclude is that Sams Club at the highest level just doesn’t give a d*#m. You can’t tell me they do. Spend a few dollars and pay somebody to make sure that the world’s largest retailer has working self check systems. Pay them to tighten up the screw that holds the credit card scanner so I don’t have to hold it in place while inserting my card. I thought self check was going to replace employees. I now see that they too are at work and not working. I believe if Sam Walton we’re alive and he walked into Sams Club on Covington Pike in Memphis and saw 9 self check systems and 3 with “Out of Order” signs on them... I believe he’d raise hell and put a prop under it! Sams, Operating like an under capitalized mom and pop. Sad.... Gonna uninstall app....more -
Pro- Convenient! Con- Editing, removing, adding a credit card is almost impossible!
Oct 1, 2019 Worked wonderfully when I initially started using it however, when it came to removing an expired credit card, no go. When it came to adding a new credit card, no go. When I attempted to edit the card, no go. I also attempted to make the changes through the website on a computer and was able to make them, however, when it came to using the app those edits were nonexistent so I had one lone expired credit card on my app and could no longer use it. With this new update, Sept. 2019, it appears that I can now see the cards I added via the computer, but only when I select OTHER payment method, and BTW, the expired cards that were deleted are still listed with no way within the app to delete them. There is a BUTTON that says “delete card” with the ONE card that was my default, but after deleting the card remains as default and appears with all of the other cards that have been added and REMOVED over time. Seems old/expired/lost cards just cant be removed😟.more -
Keeps resetting and emptying my cart while I’m using the Scan & Go
Apr 10, 2020 I love the concept of what this app offers. However, numerous times while I am shopping in store and using the barcode scanner to add the item it will 8/10 times force close and empties everything I already scanned in. There is only one location close enough to me I go to and the reception to use the app is hit and miss depending on what areas of the store you’re standing. I’m all for this feature but ever since it was all integrated into one app it has never been the same since. It’s frustrating especially when at times I’m scanning last item and go to checkout and pay, when I slide the bar to process payment it continuously circles and freezes. When I am able to pull it back up and try again it force closes! After all the work of scanning and maneuvering everything to fit in the shopping cart based on how I will load it in my car, I frustratingly proceed to stand in line... my soul reason for using the app goes right out the window. So frustratingmore -
Frustrating
Oct 4, 2020 We live in a very rural area and Sam’s is an hour away, we do a months worth of shopping here. Ordering through the app and doing curbside pickup has been awful. The first time (3 months ago) the app was incredibly slow, cart wouldn’t update and got kicked out 3 times before I could actually place my order. Last month for whatever reason it kept telling me that all the fresh produce I put in my cart wasn’t available for curbside and I’d have to go into the club to purchase it, then they forgot to give me 15 items but that’s not the apps fault. I just got back from picking up my order today and realized that the app took things out of my cart without telling me when I went to check out, locally the stores don’t sell the things that were removed from the cart so running to the store and grabbing it isn’t an option. I’ve honestly never had such a hard time using ordering curbside pickup through an app, we’re honestly thinking about driving the extra 30 min and switching back to CostCo.more -
Orders
Oct 29, 2020 I sometimes get products that I order they arrive in bigger box with lids off and places tore in side of products and when I order oxyclean it always has alot of the powder outside of box and is not open but mashed or ripped I have reported still receive products mashed ripped, open ,,, I love the prices and shipping,,, But I almost did not renew ,,, because there is no toilet paper or paper towels maker mark that is available to ship and there is never in store or online either Lysol spray at all or toilet paper or paper towels ,, I am trying to be understanding about products available because of covid,, but it will be a factor in deciding to renew member ship,, I drive 2 1/2 hours to get the Sam’s closest store and I have went earlier when the store open different times still no Lysol and limits so thanks for products and prices but I do pay a membership fee And this stupid nickname is a bit much use my name if need be it keep saying everything I want to put is used lolmore
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Mar 4, 2021 The Feb 2021 update seems to have wrecked this app. When I try to use at my club it says the network is unavailable. I am also unable to email/print my scan & go receipts, which is essential to my business. I get the same error message about the network being unavailable.more -
Feb 26, 2021 Nice to scan groceries. The rest is one big ad. Also scanning QR codes at gas pumps to prove your membership doesn't work if you don't register your app as a protocol handler. I can't do that, you guys do that. Also, the whole "you need to update the app before you can use Scan&Go" pop-up, tell whichever manager that made that a requirement they're a moron who doesn't understand the Android ecosystem.more -
Love the free shipping for Plus members, but...
Dec 19, 2020 Love the convenience of shopping from home, in addition to the free shipping for Plus members and the safety factor during this pandemic. Being able to order many of the items we use online means I can get get in and out of the store much quicker when shopping for fresh foods, thereby reducing my risk of being exposed to the virus, though I sincerely miss being able to take my time browsing up and down every aisle in the store. My only complaint with shopping at Sam’s online — and it’s a serious enough matter to have caused me to deduct 3 stars from my rating, is the careless packaging of my orders for shipping. Multiple times when ordering canned goods, the products were shipped in a box that was much too large, with only a small sheet of loosely crumpled paper to “fill” the expansive void, such that the cartons of canned goods get thrown and bounced around inside the box during shipping (likely beginning with these careless workers at Sam’s who probably throw the boxes once they’re packed for shipping, considering the fact that they’ve already shown how little they care about protecting the products inside) resulting in a torn carton with some of the cans spilled out on one occasion, and badly dented cans on several occasions. This is unacceptable and indicative of possibly poor training and little to no supervision, but most likely due an insufficient number of employees to handle the workload.more -
Feb 24, 2021 Frustating Bug in Latest Update. I used to love this app. I use it to shop for curbside pickup orders. However, after running the all update that came out on February 21st I can no longer Check Out and place my orders using the app. I get an error code 400 every time. I have to go onto my computer to actually place the order from the shopping cart. Sam's customer service could not provide any help regarding this error code. I hope that this glitch can be cleared up soon.more -
Zero affect and “oh well attitude”
Aug 15, 2020 It’s great to have the app to check out. I have had some concerns about the recent changes that Sam’s Club made and pressed my concern only to be met with zero affect, and an “oh well attitude”. 1. When Sams club decides not to allow for overnight restocking, the effect to the customers was to have to navigate large pallets of product, and when help was needed...everyone was too busy stocking to help. 2. Tried to purchase a gift card at Christmas, another customer says the system isn’t activating the gift cards. When I asked about it, again met with zero affect and an “oh well attitude”. I was there to buy $200 in gift cards, had to take my business elsewhere. 3. I shop at the Sams Club at Long Beach Towne Center, my daughter and I were self checking. We had 18 items. The zero affect, and oh well attitude service representative comes to us and pulls our basket away replacing it with an empty basket saying that we had to move each item if we had more that 10 items in our basket. I know this isn’t true, I’ve been using self check out for a year or so and NO ONE EVER SAID THIS. I believe is my was a power control issue she had. Then had to nerve to act friendly as we left. Very passive aggressive behavior. I don’t believe that the customer is always right, you have a job to do and I need to get my shopping done. I’m an in and out shopper. I or anyone don’t deserve to be treated with such sustain.more
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Feb 28, 2021 Local store inventory is almost always off. Shows out of stock on app when there is plenty. Have tried to talk to local management and they say its beyond their control. Giving two-stars because they are the only warehouse store around. Edit: lost a star. App will not process orders, even after attempting to use different cards and verifying the address. Get to go shop in the pandemic 😀more -
No Notification of order not being fulfilled
Mar 13, 2020 So I ordered supplies from sams club in Dallas and go to select a pick up time. Seeing as it was 4:00 pm and they stop doing same day pick up after 3 (per app) I select a time when I can pick up my purchase after work the next day . I submit a pick up time for the latest time they have the next day because my job was far and I was anticipating traffic. So Now it’s the next day and still have not received an email stating my order was ready. So I get to sams at 6:55 pm and still no order ready email. So I go in so someone could check and after waiting find out that the items I ordered sold out earlier that day ( scheduled pick up day) I asked why my order was not gathered before hand since they were already holding money from my account. The club member proceeds to blame the system. I asked why I was not notified that my items were not in stock ( would have saved me a trip) again brings up the computer system. I asked why it wasn’t pulled earlier to make sure since I already had paid for it (still blames the system). All this to say that this app is pointless for ordering because it’s not accurate , doesn’t inform you of ordering problems and you still might not get your order even if you order days ahead. So I asked the club member to cancel the order( in which they did), but funny enough received two automated cancellation emails.more -
Order not showing in app for pickup / Forced to use location “always” and notifications
Nov 30, 2018 Updating previous review to include problems with seeing order in app. Twice now I’ve went to pickup my order curb side and opened the app to notify store that I had arrived to pickup my order and the app showed no order - very frustrating since it had shown the order ready for picky a few hours earlier. Makes the app rather useless to me and I have to use phone to call customer service to relay that I am there to pickup my order. I had previously used the app and was able to only make my location known when using the app and was also able to decline notifications, but now when I try to use the app to notify the store I am there for my curbside pickup, I am forced to have location on always and also forced to receive notifications through the app. Otherwise, the app won’t let me proceed in alerting the store I am there for my pickup. Obviously, I will either have to reset these settings each time, since I refuse to have app developers force me into setting settings I don’t want or I will just call the store customer service each time. This also frustrates me to the point of being less likely to ever use the app at all. Who designs these functional flaws and then gets it approved? If it’s unintentional, it’s disappointingly terrible quality control.more -
Problems with the scan and go!!!!!!
Sep 27, 2020 I have to agree with the scan and go app! I have used it many times and loved it!!! But the last time I was in the store and use the scan and go app, it was horrible!!!!! I was doing the same thing I always do and when I payed and was goof out the girl who checked my receipt found a hand full of items that hadn’t got on the receipt. I have never had that problem before, but the people who went through my cart to check what didn’t ring up made me feel like I was a thief. They went through my cart and and transferred all of my stuff to a different cart. The things that had gotten on the receipt the first time was set aside and they watched me to make sure it paided for on a separate receipt. I had no problem making sure that it all was paid, but I was still treated like a criminal. Then being as I’m disabled I asked if someone would help me unloaded the cart for me They said yes, but no one came to help. She just stood in the front of the store watching me. So I m not sure if I m going to come back anymore. I afraid that they would watch me to make sure I didn’t do it again. I have never stolen anything in my life and don’t think that I would start now. SO I AM NOT SURE WHAT TO DO. MAYBE JUST GO SOMEWHERE ELSE TO DO MY SHOPPING. Sincerely Denette Eagle Plus member for over 10 yearsmore -
Mar 1, 2021 Scan and Go does not work with this latest version on my Pixel 4XL. I had sucessfully used it before. Now, as soon as I scan a barcode, therer is a beep, the screen goes black, and I have to restart the phone. I used to have the same problem with the Texas Lottery app, but it works now, so I think it's fixable.more
What’s Groovy
Since Sam’s first introduced the Scan & Go app, I have loved it UNTIL TODAY. This latest update disrupted my experience. Mid-shopping in-store, it kicked me out. I rescanned my 11 items, then it froze on the pay screen after I “slid” to pay; wouldn’t progress to barcode screen. The manager checked my account and promised the charge hadn’t gone through. (I should not have believed her.) She checked me out and gave me a printed receipt. She said I have to call the number in the app to check on the problem with the app. (That help number in the Scan&Go portion of the app at the bottom of the screen with your list of items is only available while physically in-club (I didn’t realize). I got home and checked my credit card charges—2 back to back—1 for Sam’s Club (matches printed receipt) and 1 for Sam’s Online (the Scan&Go app) for 0.15 cents more than the printed receipt. My credit card company said get back to us if Sam’s doesn’t fix it. Called the 888 number on the back of my Sam’s card. Nice lady, but she said I had to print out proof of the double charge and go back to the store to get the store to refund one of the charges. I’m glad it’s fixable, but I’ve never previously had this kind of problem before. PLEASE fix the app. I’m not using it again until there’s another update.
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What’s Subpar
Do you like paying for something only to be bombarded with ads? Have I got the app for you! Some apps try to make shopping as easy as possible, but you PAY to shop at Sam's, so they're cluttering the app FULL of banner ads! I'll likely not renew my membership, and dream of a Costco coming to my town! When I pay for a service, I expect it to be ad-free!
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Application performance and suggestions
I have recently started using click n pull and noticed couple of issues. 1. Whenever I reach club and open app, it shows my order and ask me to enter my parking spot. Once I enter my slot, it gives me error saying “Something went wrong, please try again”, but in reality it worked internally and notified the associate. This is very confusing and it’s happening repeatedly for me. 2. We have family membership and it would be great to be able to see other person in click n pull and add rather than typing names etc. 3. In family membership, there should be option to share “click n pull” orders with other members of family (at least who are registered and have sams card) so that either person can use the pickup. Currently my husband is not able to view any order that I make for click n pull. 4. This app has some serious issue with internal memory or CPU utilization. Once I was using scan n go feature when it suddenly cause my phone to turn off and my phone stopped working. It wasn’t charging or turning on. Apple support told me that your last app caused gpu to crash and impacted working image and it had to be hard reset. -
Before the latest update, I would have given this app 5 stars. I'm not sure what they changed, but now it is awful. I cannot get any orders to go through via app, I have to go online to place my order - very frustrating. Update: I uninstalled and reinstalled the app and it works, back to 5 stars!
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Jdjr2020
It was suggested to me that I download the Scan n Go app and bypass the long lines at “the” register or the slow moving, when working, self check lines. So I did. I couldn’t wait to try it! It was heavenly, the first time. The second time was a waste of time. Every time I’d scan an item the app would blink and end up back at home screen. It soon became too much like work so I got in one of the few working self check lanes and back to the way we were. Now I would expect this from a little fledgling operation just trying out some new technology, but this is a multi billion dollar company. All I can conclude is that Sams Club at the highest level just doesn’t give a d*#m. You can’t tell me they do. Spend a few dollars and pay somebody to make sure that the world’s largest retailer has working self check systems. Pay them to tighten up the screw that holds the credit card scanner so I don’t have to hold it in place while inserting my card. I thought self check was going to replace employees. I now see that they too are at work and not working. I believe if Sam Walton we’re alive and he walked into Sams Club on Covington Pike in Memphis and saw 9 self check systems and 3 with “Out of Order” signs on them... I believe he’d raise hell and put a prop under it! Sams, Operating like an under capitalized mom and pop. Sad.... Gonna uninstall app.... -
This app makes my life 100 times easier! I can get almost all of my grocery shopping done and picked up. As well as if I need to go in and shop; the scan as you go option is amazing. I am not sure if the scan at pump is new or if I have just missed it before today. But it is great as well!
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Check Before Ordering Pickup!
The app lets you order pickup but NOT ALL STORES OFFER PICKUP! First and ONLY time I’ve ordered with in store pickup. I use Walmart Grocery app often and it works great. Same company so it should also be a decent experience, right? The app lets you order and then sends you direction that tell you to pull up next to the “Club Pickup” sign and someone will bring your order out. Yeah... They have a sign but there’s nowhere to park anywhere near it. So we drove around the parking lot and looked around. There was a cart associate so I asked him. He says, “we don’t do that.” His attitude was “duh, why don’t you know this?” So we parked and went inside. We were directed to a kiosk to check in. Because the app tracks your location, it marked the order as picked up and I couldn’t access my order. I couldn’t find an associate. Took about 20 minutes to figure out where our order was and how to get it. The associate that we finally talked to said that it happens all the time because the app feature launched without the stores being ready and able. It would have been faster to go collect what I needed and then check out. -
Great app
I’ve been using scan n’ go since it’s inception & love using it in store. It saves time at checkout, & no more loading & unloading items in checkout lines! Also have done online ordering on my Sam’s Club app for curbside pickup since it started & love the convenience of having the shopping & delivery to my vehicle done for me. However, I wish that when I choose to place things in my online order cart for “pickup at store”, it would stop putting several of the “pickup” items in my cart for “shipping to me”. I have to double check my cart before checking out as there’s always items that end up in “shipping list” instead of free pickup at my local store! And NO, I’m not placing them there nor are they items that are clearly marked out of stock in store or online only! I’m looking forward to using scan n go app for fuel also. All in all this is a great way to shop at our local club without needing to actually enter the store. So convenient in store or out. Just need to fix a few glitches in app, but not something a quick review by me when ordering can’t address. I highly recommend! -
Today I wanted to return a product that I simply haven't used but when looking through my e-receipts (conveniently located in the app!) I realized I purchased it over 3 months ago. They said no problem! I quickly returned it and they credited the card I had used to purchase it. Yay!!
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Super awesome app that is so convenient and quick! Just be sure you don't accidentally scan items twice! But absolutely love how convenient this app is. No waiting in line! How cool is that! And it gives you a running total and of course prices if needed!!
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The App lies...
I tried to place an order at 1:00 pm today. Right on the page where it tells you to select a date & pickup time it states, “All orders places before 3pm will be ready for pickup the same day.” But every time I tried to select the time and date that was shown as the ONLY option in dark blue, it kept telling that time wasn’t available. I tried it several times. Finally went out, closed the app and then went back in to my cart. When I get to the select date and time for pickup the only valid time listed was tomorrow! It was approximately 1:30pm now. Still before 3pm and I’m in the eastern time zone. I even called the store and they said yes the order would only be able to be filled tomorrow. Again the app clearly states order by 3pm & pickup the same day. The lady on the phone told me they could transfer me to someone but they were going to tell me the same thing. REALLY??! Please update the app to state if you don’t order by 1pm you’re outta luck trying to pickup your order the same day. 😡 -
It has worked well, and saves a ton of time in my opinion. My husband doesn't like it. He is old and stubborn😁. I also love they can check you at the door to make sure you didn't forget anything. I hope they catch more shoplifters as well. I don't like prices going up because some idiots feel the are entitled!
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Pleasant Service
I joined Sam’s Club several years ago and would not trade my Plus Membership for gold. It’s an advantage to appreciate. Sam’s Club makes my shopping easier. -
Better than Costco
Used to be a huge Costco fan but Sam’s Club has them beat these days. -
Love the app but...
Love the app but... I prefer using it when I shop in person to avoid lines. Unfortunately certain items haven’t been scanning properly so it renders that option useless. Please fix that. Otherwise it’s great! -
Renewal
It was very easy to renew my card -
Love the app!!
Scan and go was super easy!! I tent to avoid shopping at Sams due to the lines( trying to maintain social distancing at all times) This app is amazing!! I will most definitely start shopping here more again. -
Perfect, a step ahead in shopping
I love this app, works for me in every way, I wish all other good stores would have a great app like this -
Una buena opción en tiempos del Covid19
Compro mis artículos y recojo mi compra en menos de 10 minutos sin exponerme a multitudes. Un éxito total🙌🏾🙌🏾 -
Works flawlessly
My Sam’s club experience online and in the Greensboro, NC store is always an enjoyable experience. Online, it is easy to find what you need and checkout is easy. Shipping is always fast and everything comes in brand new condition. Nothing is ever damaged. I’ve been a member for over 20 years and it just keeps getting better ! Thank you, Sam’s Club and to their wonderful associates! -
Awesome app!
Best club shopping app! Scan & Go is fast and convenient, especially when the lines are long. -
On line
Seems this is the best way to shop, Gardena sams is a very poor managed store .
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Application performance and suggestions
I have recently started using click n pull and noticed couple of issues. 1. Whenever I reach club and open app, it shows my order and ask me to enter my parking spot. Once I enter my slot, it gives me error saying “Something went wrong, please try again”, but in reality it worked internally and notified the associate. This is very confusing and it’s happening repeatedly for me. 2. We have family membership and it would be great to be able to see other person in click n pull and add rather than typing names etc. 3. In family membership, there should be option to share “click n pull” orders with other members of family (at least who are registered and have sams card) so that either person can use the pickup. Currently my husband is not able to view any order that I make for click n pull. 4. This app has some serious issue with internal memory or CPU utilization. Once I was using scan n go feature when it suddenly cause my phone to turn off and my phone stopped working. It wasn’t charging or turning on. Apple support told me that your last app caused gpu to crash and impacted working image and it had to be hard reset. -
Before the latest update, I would have given this app 5 stars. I'm not sure what they changed, but now it is awful. I cannot get any orders to go through via app, I have to go online to place my order - very frustrating. Update: I uninstalled and reinstalled the app and it works, back to 5 stars!
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This app makes my life 100 times easier! I can get almost all of my grocery shopping done and picked up. As well as if I need to go in and shop; the scan as you go option is amazing. I am not sure if the scan at pump is new or if I have just missed it before today. But it is great as well!
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Check Before Ordering Pickup!
The app lets you order pickup but NOT ALL STORES OFFER PICKUP! First and ONLY time I’ve ordered with in store pickup. I use Walmart Grocery app often and it works great. Same company so it should also be a decent experience, right? The app lets you order and then sends you direction that tell you to pull up next to the “Club Pickup” sign and someone will bring your order out. Yeah... They have a sign but there’s nowhere to park anywhere near it. So we drove around the parking lot and looked around. There was a cart associate so I asked him. He says, “we don’t do that.” His attitude was “duh, why don’t you know this?” So we parked and went inside. We were directed to a kiosk to check in. Because the app tracks your location, it marked the order as picked up and I couldn’t access my order. I couldn’t find an associate. Took about 20 minutes to figure out where our order was and how to get it. The associate that we finally talked to said that it happens all the time because the app feature launched without the stores being ready and able. It would have been faster to go collect what I needed and then check out. -
Great app
I’ve been using scan n’ go since it’s inception & love using it in store. It saves time at checkout, & no more loading & unloading items in checkout lines! Also have done online ordering on my Sam’s Club app for curbside pickup since it started & love the convenience of having the shopping & delivery to my vehicle done for me. However, I wish that when I choose to place things in my online order cart for “pickup at store”, it would stop putting several of the “pickup” items in my cart for “shipping to me”. I have to double check my cart before checking out as there’s always items that end up in “shipping list” instead of free pickup at my local store! And NO, I’m not placing them there nor are they items that are clearly marked out of stock in store or online only! I’m looking forward to using scan n go app for fuel also. All in all this is a great way to shop at our local club without needing to actually enter the store. So convenient in store or out. Just need to fix a few glitches in app, but not something a quick review by me when ordering can’t address. I highly recommend! -
Today I wanted to return a product that I simply haven't used but when looking through my e-receipts (conveniently located in the app!) I realized I purchased it over 3 months ago. They said no problem! I quickly returned it and they credited the card I had used to purchase it. Yay!!
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Super awesome app that is so convenient and quick! Just be sure you don't accidentally scan items twice! But absolutely love how convenient this app is. No waiting in line! How cool is that! And it gives you a running total and of course prices if needed!!
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The App lies...
I tried to place an order at 1:00 pm today. Right on the page where it tells you to select a date & pickup time it states, “All orders places before 3pm will be ready for pickup the same day.” But every time I tried to select the time and date that was shown as the ONLY option in dark blue, it kept telling that time wasn’t available. I tried it several times. Finally went out, closed the app and then went back in to my cart. When I get to the select date and time for pickup the only valid time listed was tomorrow! It was approximately 1:30pm now. Still before 3pm and I’m in the eastern time zone. I even called the store and they said yes the order would only be able to be filled tomorrow. Again the app clearly states order by 3pm & pickup the same day. The lady on the phone told me they could transfer me to someone but they were going to tell me the same thing. REALLY??! Please update the app to state if you don’t order by 1pm you’re outta luck trying to pickup your order the same day. 😡 -
It has worked well, and saves a ton of time in my opinion. My husband doesn't like it. He is old and stubborn😁. I also love they can check you at the door to make sure you didn't forget anything. I hope they catch more shoplifters as well. I don't like prices going up because some idiots feel the are entitled!
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Why did the update destroy this app?
I’ve used the scan and go feature EVERY week. Sometimes TWICE each week. Yesterday i allowed the app to update. Today the app doesn’t work on either of my phones OR my iPad. Oh I can scan. But I don’t see a list of what I’ve scanned. And that little thing called “check out”. Where the hell is it? Sams need to fix this app. They’ve reduced the number of associates in the store to check your order out. The self service lines reach to the center of the store. The Scan and Go app is the ONLY reason i shop at Sams. I need convenience. Not frustration. And don’t tell me to call their help line. Two updates ago the app stopped working. I called and got nothing. No answers. Just handed off to someone who was going to research the problem. 4 weeks later i received an email saying they had looked into my problem and i should go to the store for assistance. 3 months later an update fixed my problem. When the scan and go app works it’s great. But it isn’t working now.
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It's mostly good, but please turn off the annoying popup that I can hold down scan and go for continuous scanning. I don't want to have to constantly dismiss it. How about a never show this annoying message again option. Also it would be amazing if there was somewhat of an indication of where items were located in the stores.
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App 👎
I started using the app a few months ago and liked it for a while. Then suddenly it wouldn’t let me log on; saying my user name and password didn’t match, which they did. I stopped using the app for a while, kept trying to log on from time to time, just to see if the issue would resolve itself, it didn’t. Finally I thought I would try changing my password, my account number wasn’t being use and I couldn’t do it. Next I tried calling the customer service number on the back of the card and was assaulted by an endless string of offers that I could get passed. Then I went back to the app and found another number. Finally I was able to get on a chat and got re-registered. At that point I thought I was good to go. So I went to the store, got on the app and scanned my purchases. When I tried to check out, my credit card information was missing and it took me a half an hour to figure out that to re-enter it. I have lost all my purchase history and don’t have any receipts because they were on the phone. I’m about ready to give up on the app. -
It was a great app until this error popped up: Sorry, there's a problem. Please try again. Error code: 400 This represents either the website is down or maintenance is occurring. Was there a scheduled maintenance? Bad for sales.
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Great app
I love the ability to order ahead from the app, and I really love the scan and go feature. My only two issues are: 1) In the manage your credit card section, I can’t toggle back and forth between multiple cards. When I log in, it shows all my cards, but once I tap on one, I can’t return to that screen again unless I log out and back in. There should be an easier way to switch between cards. 2) When scheduling a pickup I don’t like that it doesn’t allow for more than one phone number. What I mean is that if I schedule a pick up and use my phone number, then the next time, when the other person on my membership schedules a pickup and uses their number, I get an automated text saying “sorry to see you go, you won’t receive messages at this number any more”. Since there are 2 people on the membership, and most people have their own individual phones, the system should allow for at least 2 numbers. These aren’t major issues and the app has served me well, so all in all, I think it’s worth it. -
App Malfunction on a SATURDAY!!!
Was in the store yesterday trying to check out with my app & kept receiving error message. The store was crowded And the lines were extremely LONG, down the isles. I told my sister, who had items also & was receiving an error message on her app too that if we couldn’t check out on our phones we would leave everything in the cart right where it was. After 10 minutes of receiving the same error message & letting a few people cut in line in front of us, we decided to continue on through self checkout. We then discovered other people in line looking at their phones & decided to ask the couple in front of us if they were having trouble with their app & they were(which explained why the lines were so long) Being that I haven’t gone through a checkout line at Sams since the app debuted, it was very challenging having to find my membership card, scan items & find $$ to pay for my items. Praying the app doesn’t malfunction ever again!! -
Updating Dec 2018....Makes Shopping Slow
The update has greatly improved the app. Fixed the Instant Savings issue described below. Also improvement in search engine as my iPhone example discussed below, now provides much more relevant results. The default to All Items when searching is still annoying though. Prior review.... It’s okay, but too slow to get any real shopping done. For example, most images of Instant Savings sale items do not show on screen...just a gray diamond box and the savings amount. And with no item description, you have to click on the > arrow to see what it is. The search engine is clunky. For example, I wanted an iPhone case, but despite specifying that, it returns results for Galaxy cases before many of the iPhone items. Also, the Online Only vs “All Items” filter always defaults back to All Items each time I search for another product. It should stay in the shopping mode that I choose. -
Application feedback
I started using the application yesterday and it has been very essy in some areas but extremely difficult in others such as: 1- I registered myself and now I wa t to add my husband and I can not find how. 2- the system did not accept my address 3- I entered my credit card to pay but it did use the info to pay my order... i do not understand why 4- There are 5 items that were “saved for later” There is no place that states what will happen. Will the system alert me when the items are available? It states that shipping is free in all items, which I assume that they are going to be ordered by you and when they are available you will automatically promote to a cart and wait for my approval. Is that how this works. How long should I wait???Those are questions I have. 5- I consider you could have a great application but if there is not a service that can help you navigate on it, it becomes very cumbersome for people like me, although I consider myself a verse person in this type of device. 5- I tried to chat and it put me in waiting list, at least that is what I understood; still almost 5 hours after I have not received any signal that the person is available for me. I will appreciate if an associate could contact me or answer those questions for me. Thanks, Genoveva Yordán -
Love it but....
I love how the developers enhanced this app by adding scan and go...BRILLIANT. I also love the scan to pump but there’s something going on. I used this successfully a few times after it launched with no problem but my last three times, after my camera scans the 2-D barcode, the pinwheel continues to spin. I’ve tried shutting my iPhone 12 down and back on again, same result. I tried forcing the app to close and reopen, same result. I actually had to leave the gas station and return for it to work one of those three times. If it’s a connection issue, perhaps the club’s wifi can extend to the pumps to maintain the same connection we receive in the club? Otherwise, there may be a bug. Please fix it, I love it so. What an innovative, out-of-the box solution to these COVID-19 times. I’d love to keep using it. -
Frustrating.
I have been using the scan & go option since it was made available, and I’m absolutely loving the service, as it usually works perfectly and definitely saves time each week. My only complaint at this point, is with the lists within the app. Repeatedly this week, I cannot access the lists. Two different lists, are failing to load, and it is literally the only list I’m trying to use at the time. I already deleted one of the trouble lists, and had to recreate it from memory. Now, as I’m trying to create the list for my next grocery shopping trip, I cannot get the list to open. I keep getting, “Sorry! We’re having a little trouble. Please try again. (155). It has been happening since the last update. Written on Dec 13, 2020 -
Convenient
The app is very convenient, when it work. I received a e-mail stating my order was ready for drive-up. Arrived to the store my app wouldn’t work. I ask one of the guys that was in the parking lot for help because he worked there and was told I needed to go into the store. About 10 minutes later it finally worked. Then I had to wait longer. It seem to work for others that arrive after me. I was the 1st one there but the last one to leave. I’ve been inside the store as well. Scan all items with my phone, go to pay and the app will not work. Had to stand in line to pay. It doesn’t happen all the time but when it do.... Aside from that when it works, the app is very convenient.
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Jdjr2020
It was suggested to me that I download the Scan n Go app and bypass the long lines at “the” register or the slow moving, when working, self check lines. So I did. I couldn’t wait to try it! It was heavenly, the first time. The second time was a waste of time. Every time I’d scan an item the app would blink and end up back at home screen. It soon became too much like work so I got in one of the few working self check lanes and back to the way we were. Now I would expect this from a little fledgling operation just trying out some new technology, but this is a multi billion dollar company. All I can conclude is that Sams Club at the highest level just doesn’t give a d*#m. You can’t tell me they do. Spend a few dollars and pay somebody to make sure that the world’s largest retailer has working self check systems. Pay them to tighten up the screw that holds the credit card scanner so I don’t have to hold it in place while inserting my card. I thought self check was going to replace employees. I now see that they too are at work and not working. I believe if Sam Walton we’re alive and he walked into Sams Club on Covington Pike in Memphis and saw 9 self check systems and 3 with “Out of Order” signs on them... I believe he’d raise hell and put a prop under it! Sams, Operating like an under capitalized mom and pop. Sad.... Gonna uninstall app.... -
Pro- Convenient! Con- Editing, removing, adding a credit card is almost impossible!
Worked wonderfully when I initially started using it however, when it came to removing an expired credit card, no go. When it came to adding a new credit card, no go. When I attempted to edit the card, no go. I also attempted to make the changes through the website on a computer and was able to make them, however, when it came to using the app those edits were nonexistent so I had one lone expired credit card on my app and could no longer use it. With this new update, Sept. 2019, it appears that I can now see the cards I added via the computer, but only when I select OTHER payment method, and BTW, the expired cards that were deleted are still listed with no way within the app to delete them. There is a BUTTON that says “delete card” with the ONE card that was my default, but after deleting the card remains as default and appears with all of the other cards that have been added and REMOVED over time. Seems old/expired/lost cards just cant be removed😟. -
Keeps resetting and emptying my cart while I’m using the Scan & Go
I love the concept of what this app offers. However, numerous times while I am shopping in store and using the barcode scanner to add the item it will 8/10 times force close and empties everything I already scanned in. There is only one location close enough to me I go to and the reception to use the app is hit and miss depending on what areas of the store you’re standing. I’m all for this feature but ever since it was all integrated into one app it has never been the same since. It’s frustrating especially when at times I’m scanning last item and go to checkout and pay, when I slide the bar to process payment it continuously circles and freezes. When I am able to pull it back up and try again it force closes! After all the work of scanning and maneuvering everything to fit in the shopping cart based on how I will load it in my car, I frustratingly proceed to stand in line... my soul reason for using the app goes right out the window. So frustrating -
Frustrating
We live in a very rural area and Sam’s is an hour away, we do a months worth of shopping here. Ordering through the app and doing curbside pickup has been awful. The first time (3 months ago) the app was incredibly slow, cart wouldn’t update and got kicked out 3 times before I could actually place my order. Last month for whatever reason it kept telling me that all the fresh produce I put in my cart wasn’t available for curbside and I’d have to go into the club to purchase it, then they forgot to give me 15 items but that’s not the apps fault. I just got back from picking up my order today and realized that the app took things out of my cart without telling me when I went to check out, locally the stores don’t sell the things that were removed from the cart so running to the store and grabbing it isn’t an option. I’ve honestly never had such a hard time using ordering curbside pickup through an app, we’re honestly thinking about driving the extra 30 min and switching back to CostCo. -
Orders
I sometimes get products that I order they arrive in bigger box with lids off and places tore in side of products and when I order oxyclean it always has alot of the powder outside of box and is not open but mashed or ripped I have reported still receive products mashed ripped, open ,,, I love the prices and shipping,,, But I almost did not renew ,,, because there is no toilet paper or paper towels maker mark that is available to ship and there is never in store or online either Lysol spray at all or toilet paper or paper towels ,, I am trying to be understanding about products available because of covid,, but it will be a factor in deciding to renew member ship,, I drive 2 1/2 hours to get the Sam’s closest store and I have went earlier when the store open different times still no Lysol and limits so thanks for products and prices but I do pay a membership fee And this stupid nickname is a bit much use my name if need be it keep saying everything I want to put is used lol -
Wrong charging for some items bought online
Everytime i purchase vienna sausage, it’s the yellow variety that i end up ordering cause the blue one is always out of stock on line. The yellow variety is also more expensive than the blue one. When the goods get delivered, i always get the blue variety (with leaser price) but no price adjustment is being made even when i email customer service. Thought the 1st purchase was an isolated case but same thing happened when i made a 2nd purchase of 4 cases. Worse part is that i only got 2 unopened cases of sausages and the rest of the cans were scattered all over the bigger box used to house the orders. There were dents on most of the cans as the cushion placed inside th package was not enough, i wasn’t surprised cause the box was all banged up when it was delivered. Also, few cans were missing. 1 case has 18 cans and when i counted the scattered cans of sausage there were only 32 (should be 36 for 2 cases). -
Not ready for prime time
I downloaded and used the app twice before it quit working. That was a shame because the 2 times it did work, it was a real nice convenience and a time saver. But after those first two uses it quit working. It first refused to recognize my password for some reason. Then when I tried changing my password it then refused to accept my one and only email address. So I tried creating a new email address but then the scan and go wouldn’t allow me to log in, saying I already had an existing email address. When I asked for help at the store help desk they were polite but obviously frustrated with the problems folks were having with the card. I still haven’t got it to work. So overall, I rate it a 3. It’s a 5 when it works and a 0 when it doesn’t. I sure hope Sam’s gets some of the talent that put this scan and go software in place to work fixing it. -
This app is losing stars
I started using the Sam’s Club app in 2017, because a store clerk told me about Scan n Go. I really liked it a lot but in 2020 I started having problems. The last time I used Scan n Go the app required me to go to a self checkout lane and transfer my purchase to the register and checkout there! I had to wait in line to checkout! I have not had to do that for three-years! I spoke with three employees in the store and only one knew about the app giving other people problems as well. Something’s not right. Another comment about this app. The app should give fuel prices for the pumps. AND, it should give information about which fuels are available. I drive a diesel truck and not all Sam’s Club fuel centers offer diesel fuel. The fuel and prices should be prominently displayed in the app. There is more work needed to make this a good app and more maintenance needed to make it function better. -
App Needs Upgrades
The app would be much better if it provided the aisle number where merchandise is located in your home store. I would like it much better if it let me choose whether or not I wanted to pick up an item in the store or have it shipped. Right now this app won’t let me have something shipped if it’s available in the store. I don’t have time to go pick it up! I want it shipped, but the app won’t let me select that as an option. Very annoying!!! I just placed an order to pick up the item it won’t let me ship. I checked the box for getting notified via text when it is ready for pick up. I immediately received a text stating we’re sorry to see you go-you will no longer receive texts at this number. What gives here? I have a plus membership. This is not the type of customer service I expect. I’m very disappointed with Sam’s Club right now. -
Really confusing app
I do plenty of online shopping and plenty of order online and pick up at the store shopping too. Sam’s app is incredibly confusing and cumbersome. The check-out process has way too many steps and each step takes a surprisingly long time for the screen to load or refresh. And sometimes the app just crashes and you have to start all over again. It’s nice that you can order things online to have them shipped and also order online for in-store pick-up. But the process is so difficult that it took me like three days to finally get enough time to do my shopping, sort out the pick-up vs. shipping instructions, and place/pay for my order - between slow loading, app crashes, and confusing instructions, it was always more time than I had to spend at one time.
Filter Reviews
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The Feb 2021 update seems to have wrecked this app. When I try to use at my club it says the network is unavailable. I am also unable to email/print my scan & go receipts, which is essential to my business. I get the same error message about the network being unavailable.
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Nice to scan groceries. The rest is one big ad. Also scanning QR codes at gas pumps to prove your membership doesn't work if you don't register your app as a protocol handler. I can't do that, you guys do that. Also, the whole "you need to update the app before you can use Scan&Go" pop-up, tell whichever manager that made that a requirement they're a moron who doesn't understand the Android ecosystem.
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Love the free shipping for Plus members, but...
Love the convenience of shopping from home, in addition to the free shipping for Plus members and the safety factor during this pandemic. Being able to order many of the items we use online means I can get get in and out of the store much quicker when shopping for fresh foods, thereby reducing my risk of being exposed to the virus, though I sincerely miss being able to take my time browsing up and down every aisle in the store. My only complaint with shopping at Sam’s online — and it’s a serious enough matter to have caused me to deduct 3 stars from my rating, is the careless packaging of my orders for shipping. Multiple times when ordering canned goods, the products were shipped in a box that was much too large, with only a small sheet of loosely crumpled paper to “fill” the expansive void, such that the cartons of canned goods get thrown and bounced around inside the box during shipping (likely beginning with these careless workers at Sam’s who probably throw the boxes once they’re packed for shipping, considering the fact that they’ve already shown how little they care about protecting the products inside) resulting in a torn carton with some of the cans spilled out on one occasion, and badly dented cans on several occasions. This is unacceptable and indicative of possibly poor training and little to no supervision, but most likely due an insufficient number of employees to handle the workload. -
Local store inventory is almost always off. Shows out of stock on app when there is plenty. Have tried to talk to local management and they say its beyond their control. Giving two-stars because they are the only warehouse store around. Edit: lost a star. App will not process orders, even after attempting to use different cards and verifying the address. Get to go shop in the pandemic 😀
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No Notification of order not being fulfilled
So I ordered supplies from sams club in Dallas and go to select a pick up time. Seeing as it was 4:00 pm and they stop doing same day pick up after 3 (per app) I select a time when I can pick up my purchase after work the next day . I submit a pick up time for the latest time they have the next day because my job was far and I was anticipating traffic. So Now it’s the next day and still have not received an email stating my order was ready. So I get to sams at 6:55 pm and still no order ready email. So I go in so someone could check and after waiting find out that the items I ordered sold out earlier that day ( scheduled pick up day) I asked why my order was not gathered before hand since they were already holding money from my account. The club member proceeds to blame the system. I asked why I was not notified that my items were not in stock ( would have saved me a trip) again brings up the computer system. I asked why it wasn’t pulled earlier to make sure since I already had paid for it (still blames the system). All this to say that this app is pointless for ordering because it’s not accurate , doesn’t inform you of ordering problems and you still might not get your order even if you order days ahead. So I asked the club member to cancel the order( in which they did), but funny enough received two automated cancellation emails. -
Frustating Bug in Latest Update. I used to love this app. I use it to shop for curbside pickup orders. However, after running the all update that came out on February 21st I can no longer Check Out and place my orders using the app. I get an error code 400 every time. I have to go onto my computer to actually place the order from the shopping cart. Sam's customer service could not provide any help regarding this error code. I hope that this glitch can be cleared up soon.
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Order not showing in app for pickup / Forced to use location “always” and notifications
Updating previous review to include problems with seeing order in app. Twice now I’ve went to pickup my order curb side and opened the app to notify store that I had arrived to pickup my order and the app showed no order - very frustrating since it had shown the order ready for picky a few hours earlier. Makes the app rather useless to me and I have to use phone to call customer service to relay that I am there to pickup my order. I had previously used the app and was able to only make my location known when using the app and was also able to decline notifications, but now when I try to use the app to notify the store I am there for my curbside pickup, I am forced to have location on always and also forced to receive notifications through the app. Otherwise, the app won’t let me proceed in alerting the store I am there for my pickup. Obviously, I will either have to reset these settings each time, since I refuse to have app developers force me into setting settings I don’t want or I will just call the store customer service each time. This also frustrates me to the point of being less likely to ever use the app at all. Who designs these functional flaws and then gets it approved? If it’s unintentional, it’s disappointingly terrible quality control. -
Problems with the scan and go!!!!!!
I have to agree with the scan and go app! I have used it many times and loved it!!! But the last time I was in the store and use the scan and go app, it was horrible!!!!! I was doing the same thing I always do and when I payed and was goof out the girl who checked my receipt found a hand full of items that hadn’t got on the receipt. I have never had that problem before, but the people who went through my cart to check what didn’t ring up made me feel like I was a thief. They went through my cart and and transferred all of my stuff to a different cart. The things that had gotten on the receipt the first time was set aside and they watched me to make sure it paided for on a separate receipt. I had no problem making sure that it all was paid, but I was still treated like a criminal. Then being as I’m disabled I asked if someone would help me unloaded the cart for me They said yes, but no one came to help. She just stood in the front of the store watching me. So I m not sure if I m going to come back anymore. I afraid that they would watch me to make sure I didn’t do it again. I have never stolen anything in my life and don’t think that I would start now. SO I AM NOT SURE WHAT TO DO. MAYBE JUST GO SOMEWHERE ELSE TO DO MY SHOPPING. Sincerely Denette Eagle Plus member for over 10 years -
Scan and Go does not work with this latest version on my Pixel 4XL. I had sucessfully used it before. Now, as soon as I scan a barcode, therer is a beep, the screen goes black, and I have to restart the phone. I used to have the same problem with the Texas Lottery app, but it works now, so I think it's fixable.
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Pickup scam
I have used this app for sometime to buy groceries for my grandparents out of town. It was very convenient as whichever family member that would be in the area could pick up what was bought and paid for for my grandparents. I’ve also used this when I was recovering from surgery or severely injured for myself. I would just shop in app pay in app and enter the name and phone number of the person that was picking up for myself or my grandparents. They would show their ID, order number, and it was as simple as this. I’m now recovering from a large abdominal surgery and cannot lift anything over 8-10 lbs, nor can I spend a lot of time walking the large store. So, I did my regular ordering and entered the name as usual, BUT apparently it is impossible for someone else to pick up for anyone that isn’t signed on their phone the account that made the purchase. They now want to have your location and you have to ‘check in’ to pick up your purchase. This isn’t convenient in anyway! I’m very unhappy. It’s very embarrassing that I work out a time for someone else to pick up my things and the store refuses to give it to them. Even when they have the receipt in hand.
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Issues
Their app needs work! I’m thoroughly unimpressed with their app and website. Constant issues. I had loaded up my cart yesterday and was going to check out today to do a pick up tomorrow and it didn’t have my current cart, it had a bunch of stuff in it that I had previously had in my cart and had deleted. After re-adding everything and trying to check out it kept giving me an error. Finally got it to work. -
It’s ok
Been using it weekly for going on a year. Bugs are not rare by any means. Every other week or so a new problem appears for about a day or two before it is fixed. Worst ones are those that prevent me from being able to checkout, especially when I have a quick need for the items. Frustrating at times, but there is no alternative app for shopping at Sams Club. -
Kept giving me error today while trying to check out
On iPhone, wasn’t able to complete purchase even after refreshing app 3x. Went to iPad, and processed what was in my cart right away. -
Needs update
App keeps crashing on me. Unable to open -
No one at Sam’s Club is willing to fix the problem with accessing my account with this App.
I’ve spent hours on the phone at the Sam’s Club customer service desk and been put on hold a bunch of times while they pass me off to some other associate who pretends to know what to do to fix the problem and then passes me of to another associate. When managing my account and signing in a screen opens up that says a one time four digit verification code needs to be sent to a phone and the number they want to send it to is not even my phone. They refuse to send the verification code to any other phone but the wrong number they have wrongfully put in the account management sign in. I can use the card to make purchases but can not use the App to pay my debt. Whoever they are sending the account information to with the verification code may have access to my account and Sam’s Club assistance associates are not trained to fix that problem. Many of the ones I have talked to are probably working from some answering center in a foreign nation. -
Terrible Credit Card
Every time I try to order on line it declines my perfectly good credit card. I have to use another card. Ridiculous. You call CS and they say there is nothing wrong with your card...then why doesn’t it accept it! That is why I shop mostly at Costco.com! -
MAJOR ISSUES WITH APP
I LOVE the Sam’s app and depend heavily on it for my week in and week out shopping and ordering ahead. It has been the BEST thing ever for me until 3 weeks ago. I put in an order and didn’t know until my husband got home with the groceries, for the party I was throwing, that over half of the order didn’t process. Since then, every time I go in the app, it lets me make a list but then won’t let me check out. I figured that the issue had been fixed in the last few weeks, so I just spent 40 minutes making a list and when I went to go check out, it said “there was an error with your cart”. I went in and out a few times, closed the app, tried the web app which did not show any of my cart I made, and when I switched back to the app cart, the entire list was deleted. PLEASE PLEASE PLEASE fix this! -
EBT
You guys should let us but the EBT card like Walmart lets us -
Slow app
Very slow responding app. Took several tries to pay due to out of stock items that app wanted to ship to us. Only wanted to pick up in store. Every out of stock item went into shipping and had to be erased one by one to get to check out. -
Required for Curbside
I didn’t want this app. I hate having it. Sams made it the only way to check in when picking up an order. Rude!
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The Feb 2021 update seems to have wrecked this app. When I try to use at my club it says the network is unavailable. I am also unable to email/print my scan & go receipts, which is essential to my business. I get the same error message about the network being unavailable.
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Nice to scan groceries. The rest is one big ad. Also scanning QR codes at gas pumps to prove your membership doesn't work if you don't register your app as a protocol handler. I can't do that, you guys do that. Also, the whole "you need to update the app before you can use Scan&Go" pop-up, tell whichever manager that made that a requirement they're a moron who doesn't understand the Android ecosystem.
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Love the free shipping for Plus members, but...
Love the convenience of shopping from home, in addition to the free shipping for Plus members and the safety factor during this pandemic. Being able to order many of the items we use online means I can get get in and out of the store much quicker when shopping for fresh foods, thereby reducing my risk of being exposed to the virus, though I sincerely miss being able to take my time browsing up and down every aisle in the store. My only complaint with shopping at Sam’s online — and it’s a serious enough matter to have caused me to deduct 3 stars from my rating, is the careless packaging of my orders for shipping. Multiple times when ordering canned goods, the products were shipped in a box that was much too large, with only a small sheet of loosely crumpled paper to “fill” the expansive void, such that the cartons of canned goods get thrown and bounced around inside the box during shipping (likely beginning with these careless workers at Sam’s who probably throw the boxes once they’re packed for shipping, considering the fact that they’ve already shown how little they care about protecting the products inside) resulting in a torn carton with some of the cans spilled out on one occasion, and badly dented cans on several occasions. This is unacceptable and indicative of possibly poor training and little to no supervision, but most likely due an insufficient number of employees to handle the workload. -
Frustating Bug in Latest Update. I used to love this app. I use it to shop for curbside pickup orders. However, after running the all update that came out on February 21st I can no longer Check Out and place my orders using the app. I get an error code 400 every time. I have to go onto my computer to actually place the order from the shopping cart. Sam's customer service could not provide any help regarding this error code. I hope that this glitch can be cleared up soon.
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Zero affect and “oh well attitude”
It’s great to have the app to check out. I have had some concerns about the recent changes that Sam’s Club made and pressed my concern only to be met with zero affect, and an “oh well attitude”. 1. When Sams club decides not to allow for overnight restocking, the effect to the customers was to have to navigate large pallets of product, and when help was needed...everyone was too busy stocking to help. 2. Tried to purchase a gift card at Christmas, another customer says the system isn’t activating the gift cards. When I asked about it, again met with zero affect and an “oh well attitude”. I was there to buy $200 in gift cards, had to take my business elsewhere. 3. I shop at the Sams Club at Long Beach Towne Center, my daughter and I were self checking. We had 18 items. The zero affect, and oh well attitude service representative comes to us and pulls our basket away replacing it with an empty basket saying that we had to move each item if we had more that 10 items in our basket. I know this isn’t true, I’ve been using self check out for a year or so and NO ONE EVER SAID THIS. I believe is my was a power control issue she had. Then had to nerve to act friendly as we left. Very passive aggressive behavior. I don’t believe that the customer is always right, you have a job to do and I need to get my shopping done. I’m an in and out shopper. I or anyone don’t deserve to be treated with such sustain. -
Hit and miss
Not sure if increased shopping demand due to COVID-19 is negatively affecting the functionality of the Sam’s Club app, but it doesn’t work as well as it did 6 months to a year ago. Recently the app fails to add items to the shopping cart when I select items from my recently purchased items. No matter how many times I click Add Items to Cart, the cart tally just flickers a couple times and then remains at 0, while the Add Items button continues to show whatever number of items were selected. I had to open up each item’s separate description page in order to successfully add them to the shopping cart. To compound the frustration, when I hit the Back button to purchase other items I would get an error dialog box: Service Failure, Please Try Again Later. Only after several attempts would the error message clear and I could then move back to other pages/sections. These are just a couple of the recent flops; there have been other issues, like a general crash of the app, but I’ve forgotten the specifics at this point, probably because I just don’t use the app as much anymore out of past frustrations. A retail leviathan like Sam’s Club needs to get on the ball and have a perfectly functioning app (one that they often promote and encourage club members to use), especially in this day and age of nearly ubiquitous online shopping. -
Features not working
I have used this app several times in the past, but for the last six months at least, I have not been able to send a prescription in via the app. I always have to call it in after several attempts to do it with the app. I have deleted and re-downloaded the app, I always stay updated to the most current version. I can get through the whole process of scanning my prescription in but when I submit, it says that I have to “enter a pick up time”. Which I had already done… So I do it again, and again, and again, and end up having to call my prescription in after all of that. I just downloaded the newest update, and still cannot submit a scanned prescription, and also cannot add my Sam’s card to my phone’s wallet. I love the idea of this app, but will not continue to use it until these things are fixed. I also will not recommend it to anyone. -
Disappointed
This is the third time I’ve used this service and the second time I’ve been disappointed. When I checked in at the designated pick up area outside, I was redirected inside to pick up the order, there was no associate available and no designated area to pick up my order. After talking to three different associates I was told to go to the checkout area (registers) and find someone with a green vest. I spotted an associate in a green vest and approached them. Told them I was there for my order and was parked at the store pick up area outside, she apologized for the delay and said she would be right out with the order. No one asked for my name, but did bring the order right out, again no one verified who I was. The associate left the order and returned inside after delivery, how did she know I was the right person? Again, Walmart does it right, why can’t Sam’s Club, very disappointed. -
Glitchy
This review is for the app itself. The store employees are great. Very frequently there are items that do not appear in the app that are in store. These are not specialty items. For example, I buy blocks of Sharp Cheddar for my business every week. They never appear on the order guide, so I have to go grab them when I get there and check out with a separate transaction. Not a big deal, but kind of negates the convenience of the whole thing. Also, the app now requires “all the time” location services and notifications to be enabled in order to check in for your order. So now I get an email, a text and a notification for every order, as well as a notification and email that my order was picked up and an email and notification to review my experience. It’s a lot of unnecessary contact for, what should be a more simple transaction. -
Out of date
I use my Sam’s club frequently. Lately the store has gone downhill. There is rarely a person nearby to ask for help. Today a man wanted turkey bacon and no employees to help. They were out but no one there to ask if there was more in the back. I encountered out of date hot dog buns and even eggs out of date and it wasn’t just one. There were multiples of each out of date. A few weeks before that I found out of date pimento cheese. It was a month out of date and mislabeled pricing on hot dog buns. The sign said one price but when you got close it was for a different product. Underneath that piece of paper was the price for buns which were twice as expensive. Misleading and the actual price was hidden. This also happens with salad mix. So, I’m hoping we get a Costo near where I live. This Sam’s is out of date if you ask me.
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Local store inventory is almost always off. Shows out of stock on app when there is plenty. Have tried to talk to local management and they say its beyond their control. Giving two-stars because they are the only warehouse store around. Edit: lost a star. App will not process orders, even after attempting to use different cards and verifying the address. Get to go shop in the pandemic 😀
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No Notification of order not being fulfilled
So I ordered supplies from sams club in Dallas and go to select a pick up time. Seeing as it was 4:00 pm and they stop doing same day pick up after 3 (per app) I select a time when I can pick up my purchase after work the next day . I submit a pick up time for the latest time they have the next day because my job was far and I was anticipating traffic. So Now it’s the next day and still have not received an email stating my order was ready. So I get to sams at 6:55 pm and still no order ready email. So I go in so someone could check and after waiting find out that the items I ordered sold out earlier that day ( scheduled pick up day) I asked why my order was not gathered before hand since they were already holding money from my account. The club member proceeds to blame the system. I asked why I was not notified that my items were not in stock ( would have saved me a trip) again brings up the computer system. I asked why it wasn’t pulled earlier to make sure since I already had paid for it (still blames the system). All this to say that this app is pointless for ordering because it’s not accurate , doesn’t inform you of ordering problems and you still might not get your order even if you order days ahead. So I asked the club member to cancel the order( in which they did), but funny enough received two automated cancellation emails. -
Order not showing in app for pickup / Forced to use location “always” and notifications
Updating previous review to include problems with seeing order in app. Twice now I’ve went to pickup my order curb side and opened the app to notify store that I had arrived to pickup my order and the app showed no order - very frustrating since it had shown the order ready for picky a few hours earlier. Makes the app rather useless to me and I have to use phone to call customer service to relay that I am there to pickup my order. I had previously used the app and was able to only make my location known when using the app and was also able to decline notifications, but now when I try to use the app to notify the store I am there for my curbside pickup, I am forced to have location on always and also forced to receive notifications through the app. Otherwise, the app won’t let me proceed in alerting the store I am there for my pickup. Obviously, I will either have to reset these settings each time, since I refuse to have app developers force me into setting settings I don’t want or I will just call the store customer service each time. This also frustrates me to the point of being less likely to ever use the app at all. Who designs these functional flaws and then gets it approved? If it’s unintentional, it’s disappointingly terrible quality control. -
Problems with the scan and go!!!!!!
I have to agree with the scan and go app! I have used it many times and loved it!!! But the last time I was in the store and use the scan and go app, it was horrible!!!!! I was doing the same thing I always do and when I payed and was goof out the girl who checked my receipt found a hand full of items that hadn’t got on the receipt. I have never had that problem before, but the people who went through my cart to check what didn’t ring up made me feel like I was a thief. They went through my cart and and transferred all of my stuff to a different cart. The things that had gotten on the receipt the first time was set aside and they watched me to make sure it paided for on a separate receipt. I had no problem making sure that it all was paid, but I was still treated like a criminal. Then being as I’m disabled I asked if someone would help me unloaded the cart for me They said yes, but no one came to help. She just stood in the front of the store watching me. So I m not sure if I m going to come back anymore. I afraid that they would watch me to make sure I didn’t do it again. I have never stolen anything in my life and don’t think that I would start now. SO I AM NOT SURE WHAT TO DO. MAYBE JUST GO SOMEWHERE ELSE TO DO MY SHOPPING. Sincerely Denette Eagle Plus member for over 10 years -
Scan and Go does not work with this latest version on my Pixel 4XL. I had sucessfully used it before. Now, as soon as I scan a barcode, therer is a beep, the screen goes black, and I have to restart the phone. I used to have the same problem with the Texas Lottery app, but it works now, so I think it's fixable.
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Pickup scam
I have used this app for sometime to buy groceries for my grandparents out of town. It was very convenient as whichever family member that would be in the area could pick up what was bought and paid for for my grandparents. I’ve also used this when I was recovering from surgery or severely injured for myself. I would just shop in app pay in app and enter the name and phone number of the person that was picking up for myself or my grandparents. They would show their ID, order number, and it was as simple as this. I’m now recovering from a large abdominal surgery and cannot lift anything over 8-10 lbs, nor can I spend a lot of time walking the large store. So, I did my regular ordering and entered the name as usual, BUT apparently it is impossible for someone else to pick up for anyone that isn’t signed on their phone the account that made the purchase. They now want to have your location and you have to ‘check in’ to pick up your purchase. This isn’t convenient in anyway! I’m very unhappy. It’s very embarrassing that I work out a time for someone else to pick up my things and the store refuses to give it to them. Even when they have the receipt in hand. -
Great idea, extremely poorly done
I’ve used the app for some time and there have always been varying issues. When Instant Savings come out I always attempt to check them out through the app. There are ALWAYS simple mistakes as if no one actually checks what is input. Some items will say “no image available” which normally wouldn’t be a big deal but there is no item description either. So you have to click on each entry to see if it’s something you may be interested in. There are 19 of those right now. Some of the items will have a completely different item that what is described in the list. Some will have “$20 off ... or ...” so when you click on one you’re interested there is 3 different colors of the item you don’t want and no description of what you do want. It’s as if whoever updates the Instant Savings page only has a certain amount of time to get it done and no changes are allowed even if there are mistakes reported. And I have reported many mistakes many times. Every time I have reported an error the case is marked as resolved and most I haven’t gotten a single response. If you want an app for convenience and saving time, this one isn’t it. -
AWFUL! JUST AWFUL!
This is the second night I’ve had to stay up to get a time slot. I had a time slot the first time I tried to do this.. and then the next morning, I didn’t! The entire process of this online ordering and pickup, was the worst I’ve ever experienced and I’ve done it many many times, on several different sites. -well before the virus as well. You should not have to “check out” 27 times before my time slot saves. This has been the most stressful and hectic process. It’s already stressful times, and now you make it even worse. You should do the exact same process as the Walmart app does!!! Why you don’t, is beyond me. So disappointed in this entire process that I’m never doing it again. I will just switch to Costco and send my caregiver inside the store to get the items I need. Also, Your app can not handle the amount of people getting on it. -which should be fixed by this point and you need more time slots!!! Especially if this entire process is going to be this freaking horrible and have this many glitches. Ugh. Just terrible. So disappointed.. and still suffering from anxiety from the process. -
Sam’s Club
They need to learn from Walmart on how their Club Pickup should operate. 1st thing is get their own phone number that someone answers immediately like Wal-Mart Grocery does. Tired of waiting for Customer Service to pick up only to tell me you have to come into the store to tell Club Pickup their app is not working and you are there for your pickup order in space 1-4. The whole point of Club Pickup or Grocery Pickup is to avoid coming in the store. This has been going on, off and on for over a year and it still hasn’t been fixed yet. So get a Club Pickup phone number that customers can call directly if the app isn’t working. Wal-Mart has made it work so why can’t Sam’s!!! 2nd thing is Customer Service in Davenport, IA rarely answers the phone. Just give it a try and see for yourself. Then if you do get someone, don’t be surprised when you are being transferred, your call gets disconnected. I know things are crazy right now but, I have addressed these issues with management for a year now. No change, so I will voice my opinion through a poor rating. Which probably want matter either. -
Worthless
I was excited when the app added location services. This works great on the Walmart grocery app. I can check in using that app so that the staff knows when I’m on my way to pick up my order. Their app recognizes when I’ve arrived at the store and asks me which parking spot I’m in, and the associate walks out with my order. This makes the process so easy for me. When this feature was added to the Sam’s app, I was excited for the process to be as easy as it is when I pick up an order from Walmart. However, when I attempt to check in using the Sams app, it tells me that I have to turn on my location services in settings. They have been turned on since I downloaded the app. The app doesn’t recognize that they are on and I’m stuck in an endless loop. I used to be able to check in using the app even though it didn’t recognize when I was at the store, but now I cannot do that because it requires my location services be on before it will allow me to check in. So now I must check in manually after I arrive at the store. The upgrade to the app has actually made the process more difficult.
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Release Notes
21.02.20
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