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Ritual - Order Local Takeout

Ritual - Order Local Takeout

Ritual Technologies Inc.

Order ahead food and coffee

4.8 Ratings 39K+ Reviews 500K+ Downloads

Ratings & Reviews

Write a Review
  • The Food Ordering App That Shares The Wealth Mar 11, 2019

    By bgrojr
    Unlike all the other food ordering apps out there, this one actually respects your time and appreciates your business. Ritual has a very responsive and informative progress reporting system that keeps you updated on the status of your order. It will tell you exactly when to leave to pick up your order, so that you don’t end up waiting around for your food. And even more impressive, Ritual has a really awesome point rewards system which rewards you every time you place an order, pick up an order for a co-worker, write a restaurant review, or invite a co-worker to join the app. All of these reward points add up to actual dollars which you can use to make purchases. I’ve gotten many literal free lunches from this app, because Ritual actually makes it worth your time to use it. Which is just the way things should be 👍
  • Used for about a Year or so. May 31, 2018

    By gentledove113
    I have been using Ritual for quite a while. Maybe over a year. I LOVE it. For several reasons. In the beginning, I really loved the lower priced promo meals. But as time went on, the less often they appeared. As a college student, eating some great and healthy meals at a nice price were a life saver. When I stopped getting less of those promo meals, I thought I’d hate it afterwards. But it comes in real handy when I forget my wallet. Which is something I often do. Using Apple Pay through this app is a blessing because most restaurants aren’t equipped for it. I’m just gonna throw out an idea with maybe partnering with local college meal programs or if we sign up with our school emails to get like 10% off or something. That’s be nice. Just saying. Overall, I 100% recommend. Just can’t wait for more restaurants to appear (:
  • Jul 14, 2021

    By Jian An Lim
    The concept of doing the pickup for your collegue's concept was great at some point. Just that not lots of us have returned to office and hopefully the collegue will returns. From apps point of view, clear cut and simple to use. a few comments, some shop has permenantly gone and still shows up there (in close), bring back more promotions! =)
  • Best app for deals and to discover new spots Jun 30, 2021

    By Annullins
    I work near Penn Station and for lunch I was in a rut, going to the same places in an area that can feel like a pricey food desert. Ritual really made it easy to discover new places and new dishes. As a bonus, I signed up during their restaurant week so I got some amazing deals on top of their regular deals. Plus, it feels good going in to a place and knowing your food is waiting for you. On the rare occasion my order got messed up, customer service was really kind and was quick to get back to me. The only downside is that most of the restaurants are in certain parts of Manhattan and Brooklyn. I hope they expand.
  • Jun 29, 2021

    By Serraya
    This app saved me when I worked in Boston-Cambridge and it helps even now with my transition to NY. The only downside is occasionally, when ordering from a place that the app says is a 5 min walk away, my navigation clocks it at 10+ mins. It's always doable but just something I double check time to time. Keep it up guys!!
  • Jul 3, 2021

    By Dave Steinberg
    My go-to app for ordering food. It's super easy to use and I've never had a problem with it. Ritual takes less of the bill than other apps, leaving more for the restaurant. That's important as restaurants are struggling these days.
  • Aug 13, 2021

    By Alice Tan
    Ritual has the best customer service EVER. Some companies straight up just don't how to enter their menu into Ritual, but that ajn't Rituals fault. But still, I think there should be a bit of quality control cause some of these menus are straight up lacking key features. Like, how you gonna let me buy wings without specificying the sauce that IK U LET CUSTOMERS CHOOSE
  • Jul 20, 2021

    By Jacqueline Williams
    Love being able to place my order from the bus and have it ready as I walk through on my way to the office. Pure bonus that it also tracks rewards and serves up frequent discounts. Such a time-saver.
  • Jul 15, 2021

    By Kelly Bobir
    The app is awesome. There are always great deals and everything works and runs smoothly. It notifies you when to leave your office. One of the few apps that has never had an issue
  • Sep 3, 2021

    By Tyler Chin
    LOVE IT! Ritual deserves to be available everywhere! Good loyalty options, easy to order, and no problems so far. Been a ritual user for over a year now.
  • The Food Ordering App That Shares The Wealth Mar 11, 2019

    By bgrojr
    Unlike all the other food ordering apps out there, this one actually respects your time and appreciates your business. Ritual has a very responsive and informative progress reporting system that keeps you updated on the status of your order. It will tell you exactly when to leave to pick up your order, so that you don’t end up waiting around for your food. And even more impressive, Ritual has a really awesome point rewards system which rewards you every time you place an order, pick up an order for a co-worker, write a restaurant review, or invite a co-worker to join the app. All of these reward points add up to actual dollars which you can use to make purchases. I’ve gotten many literal free lunches from this app, because Ritual actually makes it worth your time to use it. Which is just the way things should be 👍
  • Used for about a Year or so. May 31, 2018

    By gentledove113
    I have been using Ritual for quite a while. Maybe over a year. I LOVE it. For several reasons. In the beginning, I really loved the lower priced promo meals. But as time went on, the less often they appeared. As a college student, eating some great and healthy meals at a nice price were a life saver. When I stopped getting less of those promo meals, I thought I’d hate it afterwards. But it comes in real handy when I forget my wallet. Which is something I often do. Using Apple Pay through this app is a blessing because most restaurants aren’t equipped for it. I’m just gonna throw out an idea with maybe partnering with local college meal programs or if we sign up with our school emails to get like 10% off or something. That’s be nice. Just saying. Overall, I 100% recommend. Just can’t wait for more restaurants to appear (:
  • Jul 14, 2021

    By Jian An Lim
    The concept of doing the pickup for your collegue's concept was great at some point. Just that not lots of us have returned to office and hopefully the collegue will returns. From apps point of view, clear cut and simple to use. a few comments, some shop has permenantly gone and still shows up there (in close), bring back more promotions! =)
  • Best app for deals and to discover new spots Jun 30, 2021

    By Annullins
    I work near Penn Station and for lunch I was in a rut, going to the same places in an area that can feel like a pricey food desert. Ritual really made it easy to discover new places and new dishes. As a bonus, I signed up during their restaurant week so I got some amazing deals on top of their regular deals. Plus, it feels good going in to a place and knowing your food is waiting for you. On the rare occasion my order got messed up, customer service was really kind and was quick to get back to me. The only downside is that most of the restaurants are in certain parts of Manhattan and Brooklyn. I hope they expand.
  • Jun 29, 2021

    By Serraya
    This app saved me when I worked in Boston-Cambridge and it helps even now with my transition to NY. The only downside is occasionally, when ordering from a place that the app says is a 5 min walk away, my navigation clocks it at 10+ mins. It's always doable but just something I double check time to time. Keep it up guys!!
  • Jul 3, 2021

    By Dave Steinberg
    My go-to app for ordering food. It's super easy to use and I've never had a problem with it. Ritual takes less of the bill than other apps, leaving more for the restaurant. That's important as restaurants are struggling these days.
  • Aug 13, 2021

    By Alice Tan
    Ritual has the best customer service EVER. Some companies straight up just don't how to enter their menu into Ritual, but that ajn't Rituals fault. But still, I think there should be a bit of quality control cause some of these menus are straight up lacking key features. Like, how you gonna let me buy wings without specificying the sauce that IK U LET CUSTOMERS CHOOSE
  • Jul 20, 2021

    By Jacqueline Williams
    Love being able to place my order from the bus and have it ready as I walk through on my way to the office. Pure bonus that it also tracks rewards and serves up frequent discounts. Such a time-saver.
  • Jul 15, 2021

    By Kelly Bobir
    The app is awesome. There are always great deals and everything works and runs smoothly. It notifies you when to leave your office. One of the few apps that has never had an issue
  • Sep 3, 2021

    By Tyler Chin
    LOVE IT! Ritual deserves to be available everywhere! Good loyalty options, easy to order, and no problems so far. Been a ritual user for over a year now.
  • Sep 24, 2021

    By Muzzammil Baig
    Any app that forces you to pay a fixed gratuity is unacceptable. I will pay for the gratuity based on personal preference. It's not about being a cheap skate but enforcement is not acceptable
  • Sep 18, 2021

    By David Torchetti
    Terrible, buggy, incomplete app. The service is useful but the app makes it a pain.
  • Invasion of privacy what a joke Dec 4, 2018

    By Rainman
    Now Ritual wants to force me to access my location in order to use the application I’ve been using for a year. I’ll be sure to let the food retailers how horrible Ritual’s business practices are. Won’t use this application again. Not sure what’s worse Apple not putting reviews in chronological order and the most recent not showing on first screen in App Store or Rituals data mining. Both seem pretty bad and very disappointed the Apple would conduct themselves this way. Tech companies definitely need a wake up call. Response to developer. So are you saying that Ritual was gathering my location without asking permission of the user. I had my location for this app shut off and unless Apple was allowing you to bypass which then there are bigger issues at hand. What your implying is that since the update to your app you have changed the way the location services are shown to consumers. Either turn on your location or don’t use the app. In the past you just accessed the location of users ? And Please stop with the patronizing responses as if people can’t figure out how long it takes to get to a restaurant.
  • Jun 29, 2021

    By Ana Monnard
    Literally one of the least user friendly apps out there. They make it very difficult to find participating restaurants. If I have my gps location on, why are you searching other parts of the city. When I move to my area of the city, it finds nothing, but if I search for a restaurant name in that area, somehow it exists. Also, why give me reward dollars when you make it so difficult to use them???
  • Jul 2, 2021

    By T. Daphne Vasquez
    I'm getting really pissed off. For a few months now, certain features, & when you click on a restaurant, won't load, & I have'nt been able to use the app at all because of this. I thought maybe it was because of my data, & right now using Wi-Fi,still not cooperating. I'm trying to order from this one place, item is supposed to be $16, & I'm ordering from this restaurant cuz of the 50% up to $10 off the order, but the total before discount is $30 when it's supposed to be $16. No immediate help!
  • Advertised promo does not work. No help from support team. Aug 16, 2019

    By Lucy_N
    Ritual is currently advertising $1 Food Festival. The rules seem straightforward. You refer a friend, the friend makes a purchase, you get five $1 lunches. Simple? Not really. In reality, you do NOT get $1 lunches. I am in one of the cities that participate in the $1 Food Festival. Accordingly to the Ritual app, there are 10+ participating restaurants near me. My friend made a purchase and I still do not see any $1 options. Sent multiple emails to the support team. Instead of resolving the issue, they keep copying “no offers available in your nearby proximity” response. This is not a true statement based on their own app. They also refuse to give a name of ANY participating restaurant within the entire city. So either the support team is totally incompetent or the promo campaign is falsely advertised. Either way, Ritual gets referrals, you get nothing. Update based on the developer response. I am smart enough to search for DOLLARFEST. The app shows many restaurants nearby. No $1 offers in any of them when I click on a restaurant. My friend did not get $1 offers either.
  • Terrible Customer Support May 7, 2019

    By Ritualsucksabsoluteass
    I downloaded the Ritual app because there was a promotion going on in my city that I wanted to access. After forgetting my password, I clicked the “forgot my password” link, expecting a link to be sent to me immediately afterward. However, I got a text message saying that a password reset email had been sent to my email account on file. After going to my email and waiting for over an hour, it never appeared. I then reached out to customer support and have been emailing back and forth with them for 4 hours (mostly a one way conversation; I guess they must have so many complaints coming in that they don’t have time for me). Now, 4 hours and 25 emails later, the issue is nowhere near being resolved and the support team has completely stopped responding to me. I’m hoping that this will catch their attention and make them realize that small issues can snowball into larger problems for their company. If you want to have satisfied customers, then maybe you should take the time to actually address their concerns.
  • Horrible Customer Service Aug 15, 2019

    By Izzard93
    I used to love this app, referred 7 employees to it and used it to retrieve food for my boss due to the convenience. I tried to make a personal account on my personal phone for myself and got booted out of participating in the $1 food fest for apparently violating their standards. I wrote to them that this is a mistake cause the other account is for my boss, they took days to get back to me and didn’t resolve the issue, just kept saying I violated the terms of the app. Since I wanted to participate in the $1 food fest, I then referred another employee and he placed an order, which according to Ritual’s website, allows you to participate. But no, they banned me from that too even though their website literally states this is your ticket in. They keep holding onto this stupid conspiracy that I’m making multiple accounts which is stupid cause what purpose would that even serve? I’ve emailed and DM-Ed them countless times and just crickets after accusing me of stupid behavior. Horrible app that doesn’t care about a company that has spent thousands of dollars.
  • POOR CUSTOMER SERVICE Feb 22, 2019

    By CC_86
    I don’t write reviews but I’ve never dealt with such incompetent people making outright accusations all because they don’t want to fix their issues and honor and rectify a situation especially as a new and growing business. I really thought it was a clever idea as I work in the heart of Seattle. Then I referred a friend as I would receive a bonus. It never came. A pain but I submitted an issue for it. Ritual’s response: you’re already a user so you don’t qualify. Of course I’m a user. That’s the point. My friend signs up with my referral link. So I had to resubmit. This same Ritual person, says I registered with the same account, and saying that my friend and I were one and the same!!! Sooooo needless to say he and both won’t be using the app and we both will not be recommending this app to anyone. In addition, I used my coworkers referral link and she nor I got the bonus either and she is having the same issue, as well. We understood the kinks but the handling of the situation was worth the effort to let others know to avoid this company.
  • Beware of referring others, SCAM Aug 23, 2019

    By mountains24
    I used to love this app, I referred more than 10 employees, family, and friends, and used it often to purchase food for myself because of the convenience. I helped my parents create accounts and saved the credit card we all share together. My parents somehow got blocked out of participating in the specials ritual was offering. I myself had my account permanently deleted because I was apparently violating their standards. I told them this is a mistake and they were so cold in their email mentioning I abused their app? They banned now myself, my parents, and even my friends to use their app and website. They think I conspired to make multiple accounts and I am not sure why. This is a terrible terrible app and the customer service is horrible. The ritual app should just terminate the “refer a friend and earn” because every time you do they think you are creating multiple accounts then block you from using the app.

No reviews available

No reviews available

  • The Food Ordering App That Shares The Wealth Mar 11, 2019

    By bgrojr
    Unlike all the other food ordering apps out there, this one actually respects your time and appreciates your business. Ritual has a very responsive and informative progress reporting system that keeps you updated on the status of your order. It will tell you exactly when to leave to pick up your order, so that you don’t end up waiting around for your food. And even more impressive, Ritual has a really awesome point rewards system which rewards you every time you place an order, pick up an order for a co-worker, write a restaurant review, or invite a co-worker to join the app. All of these reward points add up to actual dollars which you can use to make purchases. I’ve gotten many literal free lunches from this app, because Ritual actually makes it worth your time to use it. Which is just the way things should be 👍
  • Used for about a Year or so. May 31, 2018

    By gentledove113
    I have been using Ritual for quite a while. Maybe over a year. I LOVE it. For several reasons. In the beginning, I really loved the lower priced promo meals. But as time went on, the less often they appeared. As a college student, eating some great and healthy meals at a nice price were a life saver. When I stopped getting less of those promo meals, I thought I’d hate it afterwards. But it comes in real handy when I forget my wallet. Which is something I often do. Using Apple Pay through this app is a blessing because most restaurants aren’t equipped for it. I’m just gonna throw out an idea with maybe partnering with local college meal programs or if we sign up with our school emails to get like 10% off or something. That’s be nice. Just saying. Overall, I 100% recommend. Just can’t wait for more restaurants to appear (:
  • Jul 14, 2021

    By Jian An Lim
    The concept of doing the pickup for your collegue's concept was great at some point. Just that not lots of us have returned to office and hopefully the collegue will returns. From apps point of view, clear cut and simple to use. a few comments, some shop has permenantly gone and still shows up there (in close), bring back more promotions! =)
  • Best app for deals and to discover new spots Jun 30, 2021

    By Annullins
    I work near Penn Station and for lunch I was in a rut, going to the same places in an area that can feel like a pricey food desert. Ritual really made it easy to discover new places and new dishes. As a bonus, I signed up during their restaurant week so I got some amazing deals on top of their regular deals. Plus, it feels good going in to a place and knowing your food is waiting for you. On the rare occasion my order got messed up, customer service was really kind and was quick to get back to me. The only downside is that most of the restaurants are in certain parts of Manhattan and Brooklyn. I hope they expand.
  • Jun 29, 2021

    By Serraya
    This app saved me when I worked in Boston-Cambridge and it helps even now with my transition to NY. The only downside is occasionally, when ordering from a place that the app says is a 5 min walk away, my navigation clocks it at 10+ mins. It's always doable but just something I double check time to time. Keep it up guys!!
  • Jul 3, 2021

    By Dave Steinberg
    My go-to app for ordering food. It's super easy to use and I've never had a problem with it. Ritual takes less of the bill than other apps, leaving more for the restaurant. That's important as restaurants are struggling these days.
  • Aug 13, 2021

    By Alice Tan
    Ritual has the best customer service EVER. Some companies straight up just don't how to enter their menu into Ritual, but that ajn't Rituals fault. But still, I think there should be a bit of quality control cause some of these menus are straight up lacking key features. Like, how you gonna let me buy wings without specificying the sauce that IK U LET CUSTOMERS CHOOSE
  • Jul 20, 2021

    By Jacqueline Williams
    Love being able to place my order from the bus and have it ready as I walk through on my way to the office. Pure bonus that it also tracks rewards and serves up frequent discounts. Such a time-saver.
  • Jul 15, 2021

    By Kelly Bobir
    The app is awesome. There are always great deals and everything works and runs smoothly. It notifies you when to leave your office. One of the few apps that has never had an issue
  • Sep 3, 2021

    By Tyler Chin
    LOVE IT! Ritual deserves to be available everywhere! Good loyalty options, easy to order, and no problems so far. Been a ritual user for over a year now.
  • Signing up had hiccups but sticking w/ it has been good Feb 8, 2018

    By Musix220
    When I signed up via a link texted from my regular coffee, the link wasn’t a link and didn’t work. I eventually (I assume through resending because the system saw I hadn’t signed up) I got a proper link and signed up. Didn’t receive the $10 credit I was supposed to get but when I got the follow up welcome email I responded and Robert was great about getting me the proper credit and being open to my feedback. As a result I kept using the app and its worth it just for the mobile order option I otherwise wouldn’t have for the place I usually stop. I’m curious to see how point redemption goes. That combined with the starting issues led to my 4 star review.
  • Jun 9, 2021

    By Daria Gbur
    Buggy! I spend like 10 minutes deciding what to order and it turns out the store is closed. Or I finally choose a store and all the products are "unavailable" - meaning the store is closed - even though the app says it's open. Guys, please just tell me if the store is closed or not!!
  • Great app but time limit to leave review is ridiculous Apr 30, 2019

    By Innocent Sin
    Love the app and have discovered a lot of new places to eat, however, it doesn't make sense that there's a time limit to leave reviews for restaurants. Have had a few bad experiences in pickup and wanted to leave comments, but I can't find the option to leave a review after approximately an hr or so has passed. Makes no sense. What if my order was delayed, or have a meeting and can't leave a review until later? Please fix this. Also do not see an option anywhere to submit feedback within the app. It's like ritual doesn't want to listen to user feedback and improve the app. Huge oversights on super obvious and simple improvements that could be made.
  • Jul 2, 2021

    By T. Daphne Vasquez
    I'm getting really pissed off. For a few months now, certain features, & when you click on a restaurant, won't load, & I have'nt been able to use the app at all because of this. I thought maybe it was because of my data, & right now using Wi-Fi,still not cooperating. I'm trying to order from this one place, item is supposed to be $16, & I'm ordering from this restaurant cuz of the 50% up to $10 off the order, but the total before discount is $30 when it's supposed to be $16. No immediate help!
  • Not as good as before Oct 13, 2019

    By Eve Wu 5
    I joined in March. I enjoyed at the beginning so I invited 10+ friends to join too. At that time, invited friends getting points were so easy. Recently, it was getting harder and harder. Always stating I got duplicated account. So, I didn’t get the $1 meal promotion; my friends neither. Sooo many emails back and forward, I only got the invitation points. Also, in the past, if I found out the “menu price error”, I would get points as quick as an hr later. Right now, up to a wk, no reply. I sent followup emails, sometimes I got no answer; sometimes I got “funny” excuses: 1) the restaurant is not in Ritual’s app! (But, it is, the restaurant IS in your app); 2) that price different is under our investigation (but, few days later, no one corrected it). ...... They just don’t want to give you the promotion points as they promised. The app is just not as good as before.
  • Aug 8, 2021

    By samiksha chopdekar
    Points are very less to redeem. 1000 points is just a dollar, which is nothing if we have to order anything around $30+. It takes very long time to collect points as well
  • Used to be better Feb 20, 2020

    By Derekrarrarrar
    There have been a lot of changes lately. It used to be fairly easy to get discounts on food and earn points. Now the points you earn are hardly worth it. The way the math works is 5,000 points = $5 off, but for each dollar you spend you only get 10 points, so you need to spend $500 to get $5 off meaning it’s a 1% reward which is just not worth it. There also used to be an ability to use points for discounts, which you can no longer do. I used to be a daily user of this app, but now I will just go directly to each restaurants website to order and take advantage of their loyalty program. Also the website is just terrible. I know this rating is for the app, but I use the website also because I don’t get good service in my office building.
  • Sep 24, 2021

    By Muzzammil Baig
    Any app that forces you to pay a fixed gratuity is unacceptable. I will pay for the gratuity based on personal preference. It's not about being a cheap skate but enforcement is not acceptable
  • Sep 18, 2021

    By David Torchetti
    Terrible, buggy, incomplete app. The service is useful but the app makes it a pain.
  • Invasion of privacy what a joke Dec 4, 2018

    By Rainman
    Now Ritual wants to force me to access my location in order to use the application I’ve been using for a year. I’ll be sure to let the food retailers how horrible Ritual’s business practices are. Won’t use this application again. Not sure what’s worse Apple not putting reviews in chronological order and the most recent not showing on first screen in App Store or Rituals data mining. Both seem pretty bad and very disappointed the Apple would conduct themselves this way. Tech companies definitely need a wake up call. Response to developer. So are you saying that Ritual was gathering my location without asking permission of the user. I had my location for this app shut off and unless Apple was allowing you to bypass which then there are bigger issues at hand. What your implying is that since the update to your app you have changed the way the location services are shown to consumers. Either turn on your location or don’t use the app. In the past you just accessed the location of users ? And Please stop with the patronizing responses as if people can’t figure out how long it takes to get to a restaurant.
  • Jun 29, 2021

    By Ana Monnard
    Literally one of the least user friendly apps out there. They make it very difficult to find participating restaurants. If I have my gps location on, why are you searching other parts of the city. When I move to my area of the city, it finds nothing, but if I search for a restaurant name in that area, somehow it exists. Also, why give me reward dollars when you make it so difficult to use them???
  • Advertised promo does not work. No help from support team. Aug 16, 2019

    By Lucy_N
    Ritual is currently advertising $1 Food Festival. The rules seem straightforward. You refer a friend, the friend makes a purchase, you get five $1 lunches. Simple? Not really. In reality, you do NOT get $1 lunches. I am in one of the cities that participate in the $1 Food Festival. Accordingly to the Ritual app, there are 10+ participating restaurants near me. My friend made a purchase and I still do not see any $1 options. Sent multiple emails to the support team. Instead of resolving the issue, they keep copying “no offers available in your nearby proximity” response. This is not a true statement based on their own app. They also refuse to give a name of ANY participating restaurant within the entire city. So either the support team is totally incompetent or the promo campaign is falsely advertised. Either way, Ritual gets referrals, you get nothing. Update based on the developer response. I am smart enough to search for DOLLARFEST. The app shows many restaurants nearby. No $1 offers in any of them when I click on a restaurant. My friend did not get $1 offers either.
  • Terrible Customer Support May 7, 2019

    By Ritualsucksabsoluteass
    I downloaded the Ritual app because there was a promotion going on in my city that I wanted to access. After forgetting my password, I clicked the “forgot my password” link, expecting a link to be sent to me immediately afterward. However, I got a text message saying that a password reset email had been sent to my email account on file. After going to my email and waiting for over an hour, it never appeared. I then reached out to customer support and have been emailing back and forth with them for 4 hours (mostly a one way conversation; I guess they must have so many complaints coming in that they don’t have time for me). Now, 4 hours and 25 emails later, the issue is nowhere near being resolved and the support team has completely stopped responding to me. I’m hoping that this will catch their attention and make them realize that small issues can snowball into larger problems for their company. If you want to have satisfied customers, then maybe you should take the time to actually address their concerns.
  • Horrible Customer Service Aug 15, 2019

    By Izzard93
    I used to love this app, referred 7 employees to it and used it to retrieve food for my boss due to the convenience. I tried to make a personal account on my personal phone for myself and got booted out of participating in the $1 food fest for apparently violating their standards. I wrote to them that this is a mistake cause the other account is for my boss, they took days to get back to me and didn’t resolve the issue, just kept saying I violated the terms of the app. Since I wanted to participate in the $1 food fest, I then referred another employee and he placed an order, which according to Ritual’s website, allows you to participate. But no, they banned me from that too even though their website literally states this is your ticket in. They keep holding onto this stupid conspiracy that I’m making multiple accounts which is stupid cause what purpose would that even serve? I’ve emailed and DM-Ed them countless times and just crickets after accusing me of stupid behavior. Horrible app that doesn’t care about a company that has spent thousands of dollars.
  • POOR CUSTOMER SERVICE Feb 22, 2019

    By CC_86
    I don’t write reviews but I’ve never dealt with such incompetent people making outright accusations all because they don’t want to fix their issues and honor and rectify a situation especially as a new and growing business. I really thought it was a clever idea as I work in the heart of Seattle. Then I referred a friend as I would receive a bonus. It never came. A pain but I submitted an issue for it. Ritual’s response: you’re already a user so you don’t qualify. Of course I’m a user. That’s the point. My friend signs up with my referral link. So I had to resubmit. This same Ritual person, says I registered with the same account, and saying that my friend and I were one and the same!!! Sooooo needless to say he and both won’t be using the app and we both will not be recommending this app to anyone. In addition, I used my coworkers referral link and she nor I got the bonus either and she is having the same issue, as well. We understood the kinks but the handling of the situation was worth the effort to let others know to avoid this company.
  • Beware of referring others, SCAM Aug 23, 2019

    By mountains24
    I used to love this app, I referred more than 10 employees, family, and friends, and used it often to purchase food for myself because of the convenience. I helped my parents create accounts and saved the credit card we all share together. My parents somehow got blocked out of participating in the specials ritual was offering. I myself had my account permanently deleted because I was apparently violating their standards. I told them this is a mistake and they were so cold in their email mentioning I abused their app? They banned now myself, my parents, and even my friends to use their app and website. They think I conspired to make multiple accounts and I am not sure why. This is a terrible terrible app and the customer service is horrible. The ritual app should just terminate the “refer a friend and earn” because every time you do they think you are creating multiple accounts then block you from using the app.
  • False deals Jan 28, 2020

    By Ella.parme
    When you order from a place ritual will multiply your points by 20 if you order from there again within a week. I have just realized that they have only been giving me 10x the points instead of 20. I spend my money on places because I will be getting my points multiplied by 20. I ordered something that was 124 pints originally, and I have noticed that the number “multiplied by 20” is 1,240. I have not been paying attention to that, and now I have realized that ritual is NOT giving you the points that they say you will receive. I could have been getting 2,480 points for an ENTIRE YEAR. But I have been deprived of these points and I am very disappointed in their system. They are not truthful to their deals and that means that their system is either messed up, or what I think is they are scamming you. I would like to have the points that I have not received in the past year, thank you. Please respond to me ritual!!

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