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Ritual - Order Local Takeout

Ritual - Order Local Takeout

Ritual Technologies Inc.

Mobile ordering & effortless pick-ups. The fastlane for urban professionals.

4.8 Ratings 38K+ Reviews 500K+ Downloads

Ratings & Reviews

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  • An outlier! Sep 19, 2020

    By Ivan McCuistion
    Disclaimer, I’m generally too cheap too use all the various food delivery apps. More often than not the order is wrong and no one takes responsibility. Those apps always feel sleazy too because the prices are inflated and then your asked to tip before receiving service. Before I signed up for Ritual I checked the business model and it seems to be subscription based rather than commission based. Ritual prices are supposed to match in store, this all feels more honest and fair to me. After using for a few weeks there’s a lot to love, fairly accurate order ready times and walk time estimations. They also have rewards programs that incentivize trying something new. It’s not just value, but ease! Ritual makes it easy to place that first order with a new restaurant, no google, no janky website menu...needless to say, I keep using it! Although, I do wish custom tipping options were available, often times it’s only 10, 15, 20%.
  • Apr 25, 2021

    By Kevin Lada
    One of the best ways to order ahead from a restaurant. Plus their rewards program is pretty good. I've tried some new places because of the app that I continue to frequent.
  • The Food Ordering App That Shares The Wealth Mar 11, 2019

    By bgrojr
    Unlike all the other food ordering apps out there, this one actually respects your time and appreciates your business. Ritual has a very responsive and informative progress reporting system that keeps you updated on the status of your order. It will tell you exactly when to leave to pick up your order, so that you don’t end up waiting around for your food. And even more impressive, Ritual has a really awesome point rewards system which rewards you every time you place an order, pick up an order for a co-worker, write a restaurant review, or invite a co-worker to join the app. All of these reward points add up to actual dollars which you can use to make purchases. I’ve gotten many literal free lunches from this app, because Ritual actually makes it worth your time to use it. Which is just the way things should be 👍
  • Apr 22, 2021

    By Vasily Zhbannikov
    Best part is, unlike delivery apps such as skip the dishes and doordash, the prices here and on the restaurant menu are the same. The app charges the restaurant, not the user. Like it a lot!
  • May 7, 2021

    By Rose Kim
    This is an easy to use app and rewards are easy to earn and redeem. More and more local venues have been added so the selection is great.
  • Used for about a Year or so. May 31, 2018

    By gentledove113
    I have been using Ritual for quite a while. Maybe over a year. I LOVE it. For several reasons. In the beginning, I really loved the lower priced promo meals. But as time went on, the less often they appeared. As a college student, eating some great and healthy meals at a nice price were a life saver. When I stopped getting less of those promo meals, I thought I’d hate it afterwards. But it comes in real handy when I forget my wallet. Which is something I often do. Using Apple Pay through this app is a blessing because most restaurants aren’t equipped for it. I’m just gonna throw out an idea with maybe partnering with local college meal programs or if we sign up with our school emails to get like 10% off or something. That’s be nice. Just saying. Overall, I 100% recommend. Just can’t wait for more restaurants to appear (:
  • May 4, 2021

    By Nate Tangsurat
    Pretty nice experience ordering food through the app. Also have the opportunity to provide feedback on the order after pickup.
  • May 1, 2021

    By Lucy Williams
    Great app. No service fee but with random deals and points. You'd be silly not to have this app!
  • Apr 27, 2021

    By Dee Dee R
    I've used this app a few times with no issues. I like that I can order online hassle free and earn points for discounts.
  • Apr 27, 2021

    By Louise Shi
    No nonsense fluff, perfect for ordering ahead. Ritual also has a pretty standard rewards program and sweet deals once in a while.
  • An outlier! Sep 19, 2020

    By Ivan McCuistion
    Disclaimer, I’m generally too cheap too use all the various food delivery apps. More often than not the order is wrong and no one takes responsibility. Those apps always feel sleazy too because the prices are inflated and then your asked to tip before receiving service. Before I signed up for Ritual I checked the business model and it seems to be subscription based rather than commission based. Ritual prices are supposed to match in store, this all feels more honest and fair to me. After using for a few weeks there’s a lot to love, fairly accurate order ready times and walk time estimations. They also have rewards programs that incentivize trying something new. It’s not just value, but ease! Ritual makes it easy to place that first order with a new restaurant, no google, no janky website menu...needless to say, I keep using it! Although, I do wish custom tipping options were available, often times it’s only 10, 15, 20%.
  • Apr 25, 2021

    By Kevin Lada
    One of the best ways to order ahead from a restaurant. Plus their rewards program is pretty good. I've tried some new places because of the app that I continue to frequent.
  • The Food Ordering App That Shares The Wealth Mar 11, 2019

    By bgrojr
    Unlike all the other food ordering apps out there, this one actually respects your time and appreciates your business. Ritual has a very responsive and informative progress reporting system that keeps you updated on the status of your order. It will tell you exactly when to leave to pick up your order, so that you don’t end up waiting around for your food. And even more impressive, Ritual has a really awesome point rewards system which rewards you every time you place an order, pick up an order for a co-worker, write a restaurant review, or invite a co-worker to join the app. All of these reward points add up to actual dollars which you can use to make purchases. I’ve gotten many literal free lunches from this app, because Ritual actually makes it worth your time to use it. Which is just the way things should be 👍
  • Apr 22, 2021

    By Vasily Zhbannikov
    Best part is, unlike delivery apps such as skip the dishes and doordash, the prices here and on the restaurant menu are the same. The app charges the restaurant, not the user. Like it a lot!
  • May 7, 2021

    By Rose Kim
    This is an easy to use app and rewards are easy to earn and redeem. More and more local venues have been added so the selection is great.
  • Used for about a Year or so. May 31, 2018

    By gentledove113
    I have been using Ritual for quite a while. Maybe over a year. I LOVE it. For several reasons. In the beginning, I really loved the lower priced promo meals. But as time went on, the less often they appeared. As a college student, eating some great and healthy meals at a nice price were a life saver. When I stopped getting less of those promo meals, I thought I’d hate it afterwards. But it comes in real handy when I forget my wallet. Which is something I often do. Using Apple Pay through this app is a blessing because most restaurants aren’t equipped for it. I’m just gonna throw out an idea with maybe partnering with local college meal programs or if we sign up with our school emails to get like 10% off or something. That’s be nice. Just saying. Overall, I 100% recommend. Just can’t wait for more restaurants to appear (:
  • May 4, 2021

    By Nate Tangsurat
    Pretty nice experience ordering food through the app. Also have the opportunity to provide feedback on the order after pickup.
  • May 1, 2021

    By Lucy Williams
    Great app. No service fee but with random deals and points. You'd be silly not to have this app!
  • Apr 27, 2021

    By Dee Dee R
    I've used this app a few times with no issues. I like that I can order online hassle free and earn points for discounts.
  • Apr 27, 2021

    By Louise Shi
    No nonsense fluff, perfect for ordering ahead. Ritual also has a pretty standard rewards program and sweet deals once in a while.
  • Advertised promo does not work. No help from support team. Aug 16, 2019

    By Lucy_N
    Ritual is currently advertising $1 Food Festival. The rules seem straightforward. You refer a friend, the friend makes a purchase, you get five $1 lunches. Simple? Not really. In reality, you do NOT get $1 lunches. I am in one of the cities that participate in the $1 Food Festival. Accordingly to the Ritual app, there are 10+ participating restaurants near me. My friend made a purchase and I still do not see any $1 options. Sent multiple emails to the support team. Instead of resolving the issue, they keep copying “no offers available in your nearby proximity” response. This is not a true statement based on their own app. They also refuse to give a name of ANY participating restaurant within the entire city. So either the support team is totally incompetent or the promo campaign is falsely advertised. Either way, Ritual gets referrals, you get nothing. Update based on the developer response. I am smart enough to search for DOLLARFEST. The app shows many restaurants nearby. No $1 offers in any of them when I click on a restaurant. My friend did not get $1 offers either.
  • Horrible Customer Service Aug 15, 2019

    By Izzard93
    I used to love this app, referred 7 employees to it and used it to retrieve food for my boss due to the convenience. I tried to make a personal account on my personal phone for myself and got booted out of participating in the $1 food fest for apparently violating their standards. I wrote to them that this is a mistake cause the other account is for my boss, they took days to get back to me and didn’t resolve the issue, just kept saying I violated the terms of the app. Since I wanted to participate in the $1 food fest, I then referred another employee and he placed an order, which according to Ritual’s website, allows you to participate. But no, they banned me from that too even though their website literally states this is your ticket in. They keep holding onto this stupid conspiracy that I’m making multiple accounts which is stupid cause what purpose would that even serve? I’ve emailed and DM-Ed them countless times and just crickets after accusing me of stupid behavior. Horrible app that doesn’t care about a company that has spent thousands of dollars.
  • Terrible Customer Support May 7, 2019

    By Ritualsucksabsoluteass
    I downloaded the Ritual app because there was a promotion going on in my city that I wanted to access. After forgetting my password, I clicked the “forgot my password” link, expecting a link to be sent to me immediately afterward. However, I got a text message saying that a password reset email had been sent to my email account on file. After going to my email and waiting for over an hour, it never appeared. I then reached out to customer support and have been emailing back and forth with them for 4 hours (mostly a one way conversation; I guess they must have so many complaints coming in that they don’t have time for me). Now, 4 hours and 25 emails later, the issue is nowhere near being resolved and the support team has completely stopped responding to me. I’m hoping that this will catch their attention and make them realize that small issues can snowball into larger problems for their company. If you want to have satisfied customers, then maybe you should take the time to actually address their concerns.
  • POOR CUSTOMER SERVICE Feb 22, 2019

    By CC_86
    I don’t write reviews but I’ve never dealt with such incompetent people making outright accusations all because they don’t want to fix their issues and honor and rectify a situation especially as a new and growing business. I really thought it was a clever idea as I work in the heart of Seattle. Then I referred a friend as I would receive a bonus. It never came. A pain but I submitted an issue for it. Ritual’s response: you’re already a user so you don’t qualify. Of course I’m a user. That’s the point. My friend signs up with my referral link. So I had to resubmit. This same Ritual person, says I registered with the same account, and saying that my friend and I were one and the same!!! Sooooo needless to say he and both won’t be using the app and we both will not be recommending this app to anyone. In addition, I used my coworkers referral link and she nor I got the bonus either and she is having the same issue, as well. We understood the kinks but the handling of the situation was worth the effort to let others know to avoid this company.
  • Apr 27, 2021

    By Vaibhav Gupta
    The app is not able to verify my mobile number. Gives me an error telling me the phone is not a mobile. And there is no other way to verify /register your account.
  • Beware of referring others, SCAM Aug 23, 2019

    By mountains24
    I used to love this app, I referred more than 10 employees, family, and friends, and used it often to purchase food for myself because of the convenience. I helped my parents create accounts and saved the credit card we all share together. My parents somehow got blocked out of participating in the specials ritual was offering. I myself had my account permanently deleted because I was apparently violating their standards. I told them this is a mistake and they were so cold in their email mentioning I abused their app? They banned now myself, my parents, and even my friends to use their app and website. They think I conspired to make multiple accounts and I am not sure why. This is a terrible terrible app and the customer service is horrible. The ritual app should just terminate the “refer a friend and earn” because every time you do they think you are creating multiple accounts then block you from using the app.
  • False deals Jan 28, 2020

    By Ella.parme
    When you order from a place ritual will multiply your points by 20 if you order from there again within a week. I have just realized that they have only been giving me 10x the points instead of 20. I spend my money on places because I will be getting my points multiplied by 20. I ordered something that was 124 pints originally, and I have noticed that the number “multiplied by 20” is 1,240. I have not been paying attention to that, and now I have realized that ritual is NOT giving you the points that they say you will receive. I could have been getting 2,480 points for an ENTIRE YEAR. But I have been deprived of these points and I am very disappointed in their system. They are not truthful to their deals and that means that their system is either messed up, or what I think is they are scamming you. I would like to have the points that I have not received in the past year, thank you. Please respond to me ritual!!
  • Not as good as before Oct 13, 2019

    By Eve Wu 5
    I joined in March. I enjoyed at the beginning so I invited 10+ friends to join too. At that time, invited friends getting points were so easy. Recently, it was getting harder and harder. Always stating I got duplicated account. So, I didn’t get the $1 meal promotion; my friends neither. Sooo many emails back and forward, I only got the invitation points. Also, in the past, if I found out the “menu price error”, I would get points as quick as an hr later. Right now, up to a wk, no reply. I sent followup emails, sometimes I got no answer; sometimes I got “funny” excuses: 1) the restaurant is not in Ritual’s app! (But, it is, the restaurant IS in your app); 2) that price different is under our investigation (but, few days later, no one corrected it). ...... They just don’t want to give you the promotion points as they promised. The app is just not as good as before.
  • Misleading and dishonest Aug 27, 2019

    By fallingxrain
    Referred my brother for the $1 dollar food fest so that we could check out new places around town. I did not get access to the promotion, or even the referral bonus. Only got my referral bonus after I submitted my first issue claim with them. And even after that, they did not register that I had referred my brother during the food fest. So I filed another claim specifically referencing their food festival, which they finally addressed days after the promotion ended by saying they were “experiencing higher volume”. Great, so they have the time to fix the first issue but no time to even send a quick mass email to everyone with the second problem? To top it off, they had previously advertised the food festival ALL OVER their app but so conveniently removed it sometime in the middle of the week it was OCCURRING, even though I had used the food festival referral link earlier that week to recommend my brother. Shady much. Yo, if you are even going to try at customer service, you should at least make it up to the people who wasted time referring people but missed out on the food fest when your app failed to acknowledge referrals and “conveniently” dropped all ads on the food festival. Or at least come up with a less lame excuse than “we had too much volume”
  • Bad faith company May 6, 2019

    By FormerCrusher
    I was referred by a coworker and has referred a few other people when they had $1 eats that week. Fast forward, they sent me an incentivized survey saying I would be credited x amount of points within 24 hours if I responded to the survey within a time period and I responded right away. A week later, nothing. I replied to the email, which looked like it was a person, asking for the points. It went to the black hole. From my experience, this company is not a reputable company and it will never be one unless they put someone with a brain in their IT or in their senior management. They lie to get more information out of you. I admit I was sucker at browny points. When I give out my information, I expect the browny points as promised. If you do not honor your promise, you will not be around for too long as there are many competitors out there. Bad business strategy.

No reviews available

No reviews available

  • An outlier! Sep 19, 2020

    By Ivan McCuistion
    Disclaimer, I’m generally too cheap too use all the various food delivery apps. More often than not the order is wrong and no one takes responsibility. Those apps always feel sleazy too because the prices are inflated and then your asked to tip before receiving service. Before I signed up for Ritual I checked the business model and it seems to be subscription based rather than commission based. Ritual prices are supposed to match in store, this all feels more honest and fair to me. After using for a few weeks there’s a lot to love, fairly accurate order ready times and walk time estimations. They also have rewards programs that incentivize trying something new. It’s not just value, but ease! Ritual makes it easy to place that first order with a new restaurant, no google, no janky website menu...needless to say, I keep using it! Although, I do wish custom tipping options were available, often times it’s only 10, 15, 20%.
  • Apr 25, 2021

    By Kevin Lada
    One of the best ways to order ahead from a restaurant. Plus their rewards program is pretty good. I've tried some new places because of the app that I continue to frequent.
  • The Food Ordering App That Shares The Wealth Mar 11, 2019

    By bgrojr
    Unlike all the other food ordering apps out there, this one actually respects your time and appreciates your business. Ritual has a very responsive and informative progress reporting system that keeps you updated on the status of your order. It will tell you exactly when to leave to pick up your order, so that you don’t end up waiting around for your food. And even more impressive, Ritual has a really awesome point rewards system which rewards you every time you place an order, pick up an order for a co-worker, write a restaurant review, or invite a co-worker to join the app. All of these reward points add up to actual dollars which you can use to make purchases. I’ve gotten many literal free lunches from this app, because Ritual actually makes it worth your time to use it. Which is just the way things should be 👍
  • Apr 22, 2021

    By Vasily Zhbannikov
    Best part is, unlike delivery apps such as skip the dishes and doordash, the prices here and on the restaurant menu are the same. The app charges the restaurant, not the user. Like it a lot!
  • May 7, 2021

    By Rose Kim
    This is an easy to use app and rewards are easy to earn and redeem. More and more local venues have been added so the selection is great.
  • Used for about a Year or so. May 31, 2018

    By gentledove113
    I have been using Ritual for quite a while. Maybe over a year. I LOVE it. For several reasons. In the beginning, I really loved the lower priced promo meals. But as time went on, the less often they appeared. As a college student, eating some great and healthy meals at a nice price were a life saver. When I stopped getting less of those promo meals, I thought I’d hate it afterwards. But it comes in real handy when I forget my wallet. Which is something I often do. Using Apple Pay through this app is a blessing because most restaurants aren’t equipped for it. I’m just gonna throw out an idea with maybe partnering with local college meal programs or if we sign up with our school emails to get like 10% off or something. That’s be nice. Just saying. Overall, I 100% recommend. Just can’t wait for more restaurants to appear (:
  • May 4, 2021

    By Nate Tangsurat
    Pretty nice experience ordering food through the app. Also have the opportunity to provide feedback on the order after pickup.
  • May 1, 2021

    By Lucy Williams
    Great app. No service fee but with random deals and points. You'd be silly not to have this app!
  • Apr 27, 2021

    By Dee Dee R
    I've used this app a few times with no issues. I like that I can order online hassle free and earn points for discounts.
  • Apr 27, 2021

    By Louise Shi
    No nonsense fluff, perfect for ordering ahead. Ritual also has a pretty standard rewards program and sweet deals once in a while.
  • Signing up had hiccups but sticking w/ it has been good Feb 8, 2018

    By Musix220
    When I signed up via a link texted from my regular coffee, the link wasn’t a link and didn’t work. I eventually (I assume through resending because the system saw I hadn’t signed up) I got a proper link and signed up. Didn’t receive the $10 credit I was supposed to get but when I got the follow up welcome email I responded and Robert was great about getting me the proper credit and being open to my feedback. As a result I kept using the app and its worth it just for the mobile order option I otherwise wouldn’t have for the place I usually stop. I’m curious to see how point redemption goes. That combined with the starting issues led to my 4 star review.
  • May 4, 2021

    By Hadi J
    Tbe best app to order food ahead. However, they removed all their promotions and their reward system is almost nothing now!
  • Apr 21, 2021

    By Ronald Moore Jr
    I've mentioned twice that there's a fault on the app they finally got back to me about but we'll see if anything changes.
  • Great app but time limit to leave review is ridiculous Apr 30, 2019

    By Innocent Sin
    Love the app and have discovered a lot of new places to eat, however, it doesn't make sense that there's a time limit to leave reviews for restaurants. Have had a few bad experiences in pickup and wanted to leave comments, but I can't find the option to leave a review after approximately an hr or so has passed. Makes no sense. What if my order was delayed, or have a meeting and can't leave a review until later? Please fix this. Also do not see an option anywhere to submit feedback within the app. It's like ritual doesn't want to listen to user feedback and improve the app. Huge oversights on super obvious and simple improvements that could be made.
  • Not as good as before Oct 13, 2019

    By Eve Wu 5
    I joined in March. I enjoyed at the beginning so I invited 10+ friends to join too. At that time, invited friends getting points were so easy. Recently, it was getting harder and harder. Always stating I got duplicated account. So, I didn’t get the $1 meal promotion; my friends neither. Sooo many emails back and forward, I only got the invitation points. Also, in the past, if I found out the “menu price error”, I would get points as quick as an hr later. Right now, up to a wk, no reply. I sent followup emails, sometimes I got no answer; sometimes I got “funny” excuses: 1) the restaurant is not in Ritual’s app! (But, it is, the restaurant IS in your app); 2) that price different is under our investigation (but, few days later, no one corrected it). ...... They just don’t want to give you the promotion points as they promised. The app is just not as good as before.
  • Used to be better Feb 20, 2020

    By Derekrarrarrar
    There have been a lot of changes lately. It used to be fairly easy to get discounts on food and earn points. Now the points you earn are hardly worth it. The way the math works is 5,000 points = $5 off, but for each dollar you spend you only get 10 points, so you need to spend $500 to get $5 off meaning it’s a 1% reward which is just not worth it. There also used to be an ability to use points for discounts, which you can no longer do. I used to be a daily user of this app, but now I will just go directly to each restaurants website to order and take advantage of their loyalty program. Also the website is just terrible. I know this rating is for the app, but I use the website also because I don’t get good service in my office building.
  • Apr 10, 2021

    By Mert Mumtaz
    This used to be a great app but honestly got pretty bad for the last little while. The UI has quite a few obvious flaws. The most annoying one is it shows you a bunch of closed restaurants while you're scrolling. Another annoying thing is that if you place an order, there's literally a 50% chance that the restaurant will cancel with no reason, honestly horrible UX. Uber eats does charge more slightly but it's worth it since you never have to deal with headaches like the ones this app gives you
  • Advertised promo does not work. No help from support team. Aug 16, 2019

    By Lucy_N
    Ritual is currently advertising $1 Food Festival. The rules seem straightforward. You refer a friend, the friend makes a purchase, you get five $1 lunches. Simple? Not really. In reality, you do NOT get $1 lunches. I am in one of the cities that participate in the $1 Food Festival. Accordingly to the Ritual app, there are 10+ participating restaurants near me. My friend made a purchase and I still do not see any $1 options. Sent multiple emails to the support team. Instead of resolving the issue, they keep copying “no offers available in your nearby proximity” response. This is not a true statement based on their own app. They also refuse to give a name of ANY participating restaurant within the entire city. So either the support team is totally incompetent or the promo campaign is falsely advertised. Either way, Ritual gets referrals, you get nothing. Update based on the developer response. I am smart enough to search for DOLLARFEST. The app shows many restaurants nearby. No $1 offers in any of them when I click on a restaurant. My friend did not get $1 offers either.
  • Horrible Customer Service Aug 15, 2019

    By Izzard93
    I used to love this app, referred 7 employees to it and used it to retrieve food for my boss due to the convenience. I tried to make a personal account on my personal phone for myself and got booted out of participating in the $1 food fest for apparently violating their standards. I wrote to them that this is a mistake cause the other account is for my boss, they took days to get back to me and didn’t resolve the issue, just kept saying I violated the terms of the app. Since I wanted to participate in the $1 food fest, I then referred another employee and he placed an order, which according to Ritual’s website, allows you to participate. But no, they banned me from that too even though their website literally states this is your ticket in. They keep holding onto this stupid conspiracy that I’m making multiple accounts which is stupid cause what purpose would that even serve? I’ve emailed and DM-Ed them countless times and just crickets after accusing me of stupid behavior. Horrible app that doesn’t care about a company that has spent thousands of dollars.
  • Terrible Customer Support May 7, 2019

    By Ritualsucksabsoluteass
    I downloaded the Ritual app because there was a promotion going on in my city that I wanted to access. After forgetting my password, I clicked the “forgot my password” link, expecting a link to be sent to me immediately afterward. However, I got a text message saying that a password reset email had been sent to my email account on file. After going to my email and waiting for over an hour, it never appeared. I then reached out to customer support and have been emailing back and forth with them for 4 hours (mostly a one way conversation; I guess they must have so many complaints coming in that they don’t have time for me). Now, 4 hours and 25 emails later, the issue is nowhere near being resolved and the support team has completely stopped responding to me. I’m hoping that this will catch their attention and make them realize that small issues can snowball into larger problems for their company. If you want to have satisfied customers, then maybe you should take the time to actually address their concerns.
  • POOR CUSTOMER SERVICE Feb 22, 2019

    By CC_86
    I don’t write reviews but I’ve never dealt with such incompetent people making outright accusations all because they don’t want to fix their issues and honor and rectify a situation especially as a new and growing business. I really thought it was a clever idea as I work in the heart of Seattle. Then I referred a friend as I would receive a bonus. It never came. A pain but I submitted an issue for it. Ritual’s response: you’re already a user so you don’t qualify. Of course I’m a user. That’s the point. My friend signs up with my referral link. So I had to resubmit. This same Ritual person, says I registered with the same account, and saying that my friend and I were one and the same!!! Sooooo needless to say he and both won’t be using the app and we both will not be recommending this app to anyone. In addition, I used my coworkers referral link and she nor I got the bonus either and she is having the same issue, as well. We understood the kinks but the handling of the situation was worth the effort to let others know to avoid this company.
  • Apr 27, 2021

    By Vaibhav Gupta
    The app is not able to verify my mobile number. Gives me an error telling me the phone is not a mobile. And there is no other way to verify /register your account.
  • Beware of referring others, SCAM Aug 23, 2019

    By mountains24
    I used to love this app, I referred more than 10 employees, family, and friends, and used it often to purchase food for myself because of the convenience. I helped my parents create accounts and saved the credit card we all share together. My parents somehow got blocked out of participating in the specials ritual was offering. I myself had my account permanently deleted because I was apparently violating their standards. I told them this is a mistake and they were so cold in their email mentioning I abused their app? They banned now myself, my parents, and even my friends to use their app and website. They think I conspired to make multiple accounts and I am not sure why. This is a terrible terrible app and the customer service is horrible. The ritual app should just terminate the “refer a friend and earn” because every time you do they think you are creating multiple accounts then block you from using the app.
  • False deals Jan 28, 2020

    By Ella.parme
    When you order from a place ritual will multiply your points by 20 if you order from there again within a week. I have just realized that they have only been giving me 10x the points instead of 20. I spend my money on places because I will be getting my points multiplied by 20. I ordered something that was 124 pints originally, and I have noticed that the number “multiplied by 20” is 1,240. I have not been paying attention to that, and now I have realized that ritual is NOT giving you the points that they say you will receive. I could have been getting 2,480 points for an ENTIRE YEAR. But I have been deprived of these points and I am very disappointed in their system. They are not truthful to their deals and that means that their system is either messed up, or what I think is they are scamming you. I would like to have the points that I have not received in the past year, thank you. Please respond to me ritual!!
  • Misleading and dishonest Aug 27, 2019

    By fallingxrain
    Referred my brother for the $1 dollar food fest so that we could check out new places around town. I did not get access to the promotion, or even the referral bonus. Only got my referral bonus after I submitted my first issue claim with them. And even after that, they did not register that I had referred my brother during the food fest. So I filed another claim specifically referencing their food festival, which they finally addressed days after the promotion ended by saying they were “experiencing higher volume”. Great, so they have the time to fix the first issue but no time to even send a quick mass email to everyone with the second problem? To top it off, they had previously advertised the food festival ALL OVER their app but so conveniently removed it sometime in the middle of the week it was OCCURRING, even though I had used the food festival referral link earlier that week to recommend my brother. Shady much. Yo, if you are even going to try at customer service, you should at least make it up to the people who wasted time referring people but missed out on the food fest when your app failed to acknowledge referrals and “conveniently” dropped all ads on the food festival. Or at least come up with a less lame excuse than “we had too much volume”
  • Bad faith company May 6, 2019

    By FormerCrusher
    I was referred by a coworker and has referred a few other people when they had $1 eats that week. Fast forward, they sent me an incentivized survey saying I would be credited x amount of points within 24 hours if I responded to the survey within a time period and I responded right away. A week later, nothing. I replied to the email, which looked like it was a person, asking for the points. It went to the black hole. From my experience, this company is not a reputable company and it will never be one unless they put someone with a brain in their IT or in their senior management. They lie to get more information out of you. I admit I was sucker at browny points. When I give out my information, I expect the browny points as promised. If you do not honor your promise, you will not be around for too long as there are many competitors out there. Bad business strategy.
  • They removed the $5 off first taste perk! :( Nov 12, 2019

    By Drogz11
    The $5 off to try places for the first time was awesome and I have found myself walking to food spots up to a mile away just to get the benefit. Now they have replaced $5 with 2,000 points, which is only equivalent to $2. They claim “this is to make it easier to get to 10,000 points to get $10 enjoy! :)” which is complete BS. Not a chance will I fork out to eat at 5 new places for this measly “perk”. Manhattan Ritual orders are expensive! I might use the app in the future some time but they have surely lost me as a regular customer. I have also had it with the constant bombardment of useless points notifications they send per day so I’ve now turned off location and notifications. They were sufferable when perks were good but now this app is just another food ordering app.

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