Control-R ™
LifestyleRinnai America Corporation
With Rinnai Mobile, users can remotely monitor their system anytime, anywhere.
10K+
Downloads
About Control-R ™
With Rinnai Mobile, users can remotely monitor their system anytime, anywhere.
see more about Control-R ™
About Control-R ™
Google Play
With Rinnai Mobile, managing your hot water just got even easier. Consumers can view and change temperature, receive system alerts, and select a dealer for monitoring.
Rinnai Dealers have the ability to register units, monitor for system alerts, access real-time troubleshooting guides and receive maintenance data.
Rinnai Dealers have the ability to register units, monitor for system alerts, access real-time troubleshooting guides and receive maintenance data.
App Store
The Rinnai Control-R™ Takes Control and Flexibility to a Whole New Level
The Rinnai Control-R™ and App allow new and existing Rinnai Residential and Commercial Tankless Water Heaters to be remotely monitored and controlled via smart devices, providing a never-before-available option for Rinnai Tankless water heating management, control and maintenance.
Control and Monitoring –
Homeowners and business owners alike can utilize smart phones or tablets to conveniently power on/off Rinnai water heating systems, adjust water temperature, activate the recirculation system and monitor the system performance.
The Rinnai Control-R™ and App allow new and existing Rinnai Residential and Commercial Tankless Water Heaters to be remotely monitored and controlled via smart devices, providing a never-before-available option for Rinnai Tankless water heating management, control and maintenance.
Control and Monitoring –
Homeowners and business owners alike can utilize smart phones or tablets to conveniently power on/off Rinnai water heating systems, adjust water temperature, activate the recirculation system and monitor the system performance.
Ratings & Reviews
Write a Review
-
Hot water with just a tap of our phone
Jul 14, 2020 We love the functionality we get with this app of being able to start the hot water recirculating with just a tap of our phone when we are ready to shower or wash dishes. Our schedule varies a good deal, so rather than having our hot water on continuous recirculation all day long, we are quite happy to have it on demand. The app comes with preset periods of time for how long we can have it re-circulate. Those options are 5 minutes, and then it jumps to 30 minutes. We would prefer an option of 15 minutes of recirculating and would probably use that most often if it was offered. We have saved a great deal of water and time since we no longer have to sit at the sink or shower and wait while water just pours down the drain for 3 minutes before the hot water finally arrives. One negative with the app is it seems to go off-line fairly easily, and for some odd reason when we reconnect we have to re-enter our login and password. We don’t find this app for our Apple Watch, and we would love for Rinnai to add a watch app as well. This app also gives the functionality of allowing us to set a schedule for when we want the water to re-circulate, and it is easy to use. This is a very good app that has saved us water and time.more -
An simple that could have been reliable
Apr 21, 2020 I bought this tankless unit because it is reliable and because ith has an app that controls recirculating water. The tankless unit works well but the app is full of bugs specially when couple times a week I need to login which is very annoying to start the recirculating water in the bathroom.more
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Mar 27, 2021 Android version of app is garbage. Kept timing out for no reason after red light indicating ready to pair. Installed iOS version on iPhone and ran without problems. Come on Rinnai. If this is the only way to control recirc schedule for tankless without buying yet another device it needs to work on all platforms.more -
Jan 25, 2021 I have been using my hot water heater for a few months without setting up the wireless controls because I didn't need it. However, I decided to set it up so I could use the recirc function before i showered. Since hooking it up, the temp setting changes randomly and recirc doesnt seem to do anything. I will be unplugging the wifi box and go back to using the manual controls on the heater.more -
Hard to get the recirculate and reset connection
Feb 5, 2021 I’ve had the Rinnai tankless heater for about 8 months. The Control-r app is temperamental, especially in the last 3 months. When I want to start the recirculate function, the options sometimes disappear within 1 second. I’m finding myself playing whack-a-mole every time I want to begin recirculating. It takes me anywhere from 5-20 attempts. In addition, sometimes the connection to WiFi will drop. Not very often, but to reset the connection can take a long time. Waiting for the led lamp to turn the right color after going through the rainbow of colors, while pressing down the reset button for several minutes.more -
Mar 2, 2021 Spent extra for recirculation features that can only be used through with an app that doesn't work since it's unable to find the wifi-module that came with the heater. Based on these reviews, I guess I shouldn't be surprised since it doesn't appear that there have been any improvements for months. As it stands now, I can't use features of my brand new tankless water heater since Rinnai a) has a horrible app and b) decided it would be a good idea to make features only accessible through said app. There is zero value to having a recirculation pump if it's tied to this app.more -
Sad follow-up on software update
Jan 10, 2021 I’ve waited for over 2 weeks before posting this negative review in hopes that Rinnai would fix the issue within a reasonable amount of time. Didn’t happen. Customer service has been very courteous and polite but do not follow-up with what they say they will do. I echo what the latest review (Update failure...) has said. Same exact issue which is very frustrating when there doesn’t appear to be a fix in the near future. Where are you Rinnai? You make a nice water heater but the wi-fi module has been nothing but a pain to me and now the software update snafu has put me over the edge. I don’t like leaving negative reviews but this is not the type of service I expect from Rinnai.more
No reviews available
No reviews available
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Hot water with just a tap of our phone
Jul 14, 2020 We love the functionality we get with this app of being able to start the hot water recirculating with just a tap of our phone when we are ready to shower or wash dishes. Our schedule varies a good deal, so rather than having our hot water on continuous recirculation all day long, we are quite happy to have it on demand. The app comes with preset periods of time for how long we can have it re-circulate. Those options are 5 minutes, and then it jumps to 30 minutes. We would prefer an option of 15 minutes of recirculating and would probably use that most often if it was offered. We have saved a great deal of water and time since we no longer have to sit at the sink or shower and wait while water just pours down the drain for 3 minutes before the hot water finally arrives. One negative with the app is it seems to go off-line fairly easily, and for some odd reason when we reconnect we have to re-enter our login and password. We don’t find this app for our Apple Watch, and we would love for Rinnai to add a watch app as well. This app also gives the functionality of allowing us to set a schedule for when we want the water to re-circulate, and it is easy to use. This is a very good app that has saved us water and time.more
-
An simple that could have been reliable
Apr 21, 2020 I bought this tankless unit because it is reliable and because ith has an app that controls recirculating water. The tankless unit works well but the app is full of bugs specially when couple times a week I need to login which is very annoying to start the recirculating water in the bathroom.more
-
Hard to get the recirculate and reset connection
Feb 5, 2021 I’ve had the Rinnai tankless heater for about 8 months. The Control-r app is temperamental, especially in the last 3 months. When I want to start the recirculate function, the options sometimes disappear within 1 second. I’m finding myself playing whack-a-mole every time I want to begin recirculating. It takes me anywhere from 5-20 attempts. In addition, sometimes the connection to WiFi will drop. Not very often, but to reset the connection can take a long time. Waiting for the led lamp to turn the right color after going through the rainbow of colors, while pressing down the reset button for several minutes.more -
Apr 2, 2021 Inadequate choices for time zones. No selection between Mountain Daylight time or Mountain Standard Time. Same with Central and Pacific. Terrible WiFi connectivity issues. No longer recommend this brand. Stay away. They respond to reviews here with just a redundant form letter.more -
Very Limited Functionality
May 15, 2020 App only does three things: 1) Push button circulation, which I think is pointless (I’m not going to access an app before washing my hands in the sink); 2) Set water temp, which you might do 2-3 times a year; 3) set a schedule for circulation, which I have set everyday nonstop 6:00am - 10:00pm (I don’t like waiting for hot water). What the app really needs is HomeKit integration that starts circulation based on geolocation of homeowners’ phones. It wouldn’t be that hard to develop and would be the most energy efficient and convenient for users.more
-
Mar 27, 2021 Android version of app is garbage. Kept timing out for no reason after red light indicating ready to pair. Installed iOS version on iPhone and ran without problems. Come on Rinnai. If this is the only way to control recirc schedule for tankless without buying yet another device it needs to work on all platforms.more -
Jan 25, 2021 I have been using my hot water heater for a few months without setting up the wireless controls because I didn't need it. However, I decided to set it up so I could use the recirc function before i showered. Since hooking it up, the temp setting changes randomly and recirc doesnt seem to do anything. I will be unplugging the wifi box and go back to using the manual controls on the heater.more -
Mar 2, 2021 Spent extra for recirculation features that can only be used through with an app that doesn't work since it's unable to find the wifi-module that came with the heater. Based on these reviews, I guess I shouldn't be surprised since it doesn't appear that there have been any improvements for months. As it stands now, I can't use features of my brand new tankless water heater since Rinnai a) has a horrible app and b) decided it would be a good idea to make features only accessible through said app. There is zero value to having a recirculation pump if it's tied to this app.more -
Sad follow-up on software update
Jan 10, 2021 I’ve waited for over 2 weeks before posting this negative review in hopes that Rinnai would fix the issue within a reasonable amount of time. Didn’t happen. Customer service has been very courteous and polite but do not follow-up with what they say they will do. I echo what the latest review (Update failure...) has said. Same exact issue which is very frustrating when there doesn’t appear to be a fix in the near future. Where are you Rinnai? You make a nice water heater but the wi-fi module has been nothing but a pain to me and now the software update snafu has put me over the edge. I don’t like leaving negative reviews but this is not the type of service I expect from Rinnai.more -
Mar 15, 2021 Won't connect to the network. Therefore I can't set up the features. It comes to a screen asking to select the Mac address, but there are none listed. It says to drag down to refresh, but that does nothing.
What’s Groovy
Used this app since the end of December - working at nominal level. I'm a lucky one. Three stars as i have nominal control. Set an initial schedule but can't set another. Connectivity has been great unlike others. Features are missing and this app that must be used for recirc controll is broken. It's March-where's the update? For a company your size there is no excuse. These bad reviews are harming your reputation and sales. Is it getting your attn yet? Or maybe a class action lawsuit might?
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less
What’s Subpar
If like us you have had your heater for a while, attempted the firmware update via App1 (the old app) and got a message saying the update failed contact customer support, then did so, being told sorry please ignore the update (this being 24 December), you may then have found your heater app and heater were not talking to each other via App1. No more recirculating or schedule.
Then marketing sends out an email (24 Dec) which doesn’t tell you what to do if you are supposedly in between having updated (successfully I presume?) and not.
So today (29 Dec) I took the plunge and downloaded App2. It’s a mess yes, BUT, we can (for now) get the recirculation to work by putting the heater in vacation mode. Thanks for the fix advice from other App2 reviewers.
So hopefully if you are stuck halfway like we were, this might help you at least save water and have your heater half working.
Rinnai what were you thinking trying to roll this out in the holiday season? A fancy interface is meaningless if the core functionality is inoperable. Epic 2020 (aka FAIL)
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Filter Reviews
-
Hot water with just a tap of our phone
We love the functionality we get with this app of being able to start the hot water recirculating with just a tap of our phone when we are ready to shower or wash dishes. Our schedule varies a good deal, so rather than having our hot water on continuous recirculation all day long, we are quite happy to have it on demand. The app comes with preset periods of time for how long we can have it re-circulate. Those options are 5 minutes, and then it jumps to 30 minutes. We would prefer an option of 15 minutes of recirculating and would probably use that most often if it was offered. We have saved a great deal of water and time since we no longer have to sit at the sink or shower and wait while water just pours down the drain for 3 minutes before the hot water finally arrives. One negative with the app is it seems to go off-line fairly easily, and for some odd reason when we reconnect we have to re-enter our login and password. We don’t find this app for our Apple Watch, and we would love for Rinnai to add a watch app as well. This app also gives the functionality of allowing us to set a schedule for when we want the water to re-circulate, and it is easy to use. This is a very good app that has saved us water and time. -
An simple that could have been reliable
I bought this tankless unit because it is reliable and because ith has an app that controls recirculating water. The tankless unit works well but the app is full of bugs specially when couple times a week I need to login which is very annoying to start the recirculating water in the bathroom.
No reviews available
No reviews available
-
Hot water with just a tap of our phone
We love the functionality we get with this app of being able to start the hot water recirculating with just a tap of our phone when we are ready to shower or wash dishes. Our schedule varies a good deal, so rather than having our hot water on continuous recirculation all day long, we are quite happy to have it on demand. The app comes with preset periods of time for how long we can have it re-circulate. Those options are 5 minutes, and then it jumps to 30 minutes. We would prefer an option of 15 minutes of recirculating and would probably use that most often if it was offered. We have saved a great deal of water and time since we no longer have to sit at the sink or shower and wait while water just pours down the drain for 3 minutes before the hot water finally arrives. One negative with the app is it seems to go off-line fairly easily, and for some odd reason when we reconnect we have to re-enter our login and password. We don’t find this app for our Apple Watch, and we would love for Rinnai to add a watch app as well. This app also gives the functionality of allowing us to set a schedule for when we want the water to re-circulate, and it is easy to use. This is a very good app that has saved us water and time.
-
An simple that could have been reliable
I bought this tankless unit because it is reliable and because ith has an app that controls recirculating water. The tankless unit works well but the app is full of bugs specially when couple times a week I need to login which is very annoying to start the recirculating water in the bathroom.
Filter Reviews
-
Android version of app is garbage. Kept timing out for no reason after red light indicating ready to pair. Installed iOS version on iPhone and ran without problems. Come on Rinnai. If this is the only way to control recirc schedule for tankless without buying yet another device it needs to work on all platforms.
-
I have been using my hot water heater for a few months without setting up the wireless controls because I didn't need it. However, I decided to set it up so I could use the recirc function before i showered. Since hooking it up, the temp setting changes randomly and recirc doesnt seem to do anything. I will be unplugging the wifi box and go back to using the manual controls on the heater.
-
Hard to get the recirculate and reset connection
I’ve had the Rinnai tankless heater for about 8 months. The Control-r app is temperamental, especially in the last 3 months. When I want to start the recirculate function, the options sometimes disappear within 1 second. I’m finding myself playing whack-a-mole every time I want to begin recirculating. It takes me anywhere from 5-20 attempts. In addition, sometimes the connection to WiFi will drop. Not very often, but to reset the connection can take a long time. Waiting for the led lamp to turn the right color after going through the rainbow of colors, while pressing down the reset button for several minutes. -
Spent extra for recirculation features that can only be used through with an app that doesn't work since it's unable to find the wifi-module that came with the heater. Based on these reviews, I guess I shouldn't be surprised since it doesn't appear that there have been any improvements for months. As it stands now, I can't use features of my brand new tankless water heater since Rinnai a) has a horrible app and b) decided it would be a good idea to make features only accessible through said app. There is zero value to having a recirculation pump if it's tied to this app.
-
Sad follow-up on software update
I’ve waited for over 2 weeks before posting this negative review in hopes that Rinnai would fix the issue within a reasonable amount of time. Didn’t happen. Customer service has been very courteous and polite but do not follow-up with what they say they will do. I echo what the latest review (Update failure...) has said. Same exact issue which is very frustrating when there doesn’t appear to be a fix in the near future. Where are you Rinnai? You make a nice water heater but the wi-fi module has been nothing but a pain to me and now the software update snafu has put me over the edge. I don’t like leaving negative reviews but this is not the type of service I expect from Rinnai. -
Won't connect to the network. Therefore I can't set up the features. It comes to a screen asking to select the Mac address, but there are none listed. It says to drag down to refresh, but that does nothing.
-
Totally fed up with the heater, the app and customer service
I regret ever putting this tankless water heater in my home. It provides hot water, but so did my regular tank water heater. The noise it makes is so distracting and it is mounted on the outside of my house! Sitting in our living room it sounds like a boiling caldron just outside the window. There are no professionals in our area who want to work on them. The recirculating app is not working right now and I have to run the water for 15 minutes to get hot water to my kitchen sink. Customer service has been buy all day. They have not answered my email nor are they answering their phone. I’m really, really unhappy with this product. Not that anyone seems to care 😡 -
this app worked fairily good when I got this unit in May 2019 Edit: Got it working again a few months ago by doing factory reset and later replacing WiFi module under warranty, but lately I can't even do that to connect to it. It doesn't seem to be this app but rather the black box WiFi is no longer working again...
-
Almost dangerous
This is the worst app I have ever used. The integration between the middling hardware and awful software will force people to dig into the guts of their water heater to try and repair connectivity. I have built wireless networks using multiple dd-wrt routers with less trouble than this software has caused me. 4 hours and multiple deletions and re-installs of the app with no luck connecting. The Rinnai tank is a work of art. The company needs to understand the software engineering is as much of a priority as the mechanical engineering. When the “marketing person” tells you what a great tool this can app can be, smack them and tell them to chime in when the app has 5 stars. -
Inadequate choices for time zones. No selection between Mountain Daylight time or Mountain Standard Time. Same with Central and Pacific. Terrible WiFi connectivity issues. No longer recommend this brand. Stay away. They respond to reviews here with just a redundant form letter.
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Underwhelmed does not even describe this accurately
Others have already commented on the pathetic capabilities of this app. They just pushed a firmware upgrade that has turned my water heater into a brick. It is now Christmas Eve and have no hot water. Emails and calls into support go into a black hole. For the most expensive water heater in the market this is beyond unacceptable. I wish I knew this before purchasing.
-
Hard to get the recirculate and reset connection
I’ve had the Rinnai tankless heater for about 8 months. The Control-r app is temperamental, especially in the last 3 months. When I want to start the recirculate function, the options sometimes disappear within 1 second. I’m finding myself playing whack-a-mole every time I want to begin recirculating. It takes me anywhere from 5-20 attempts. In addition, sometimes the connection to WiFi will drop. Not very often, but to reset the connection can take a long time. Waiting for the led lamp to turn the right color after going through the rainbow of colors, while pressing down the reset button for several minutes. -
Inadequate choices for time zones. No selection between Mountain Daylight time or Mountain Standard Time. Same with Central and Pacific. Terrible WiFi connectivity issues. No longer recommend this brand. Stay away. They respond to reviews here with just a redundant form letter.
-
Very Limited Functionality
App only does three things: 1) Push button circulation, which I think is pointless (I’m not going to access an app before washing my hands in the sink); 2) Set water temp, which you might do 2-3 times a year; 3) set a schedule for circulation, which I have set everyday nonstop 6:00am - 10:00pm (I don’t like waiting for hot water). What the app really needs is HomeKit integration that starts circulation based on geolocation of homeowners’ phones. It wouldn’t be that hard to develop and would be the most energy efficient and convenient for users.
-
Android version of app is garbage. Kept timing out for no reason after red light indicating ready to pair. Installed iOS version on iPhone and ran without problems. Come on Rinnai. If this is the only way to control recirc schedule for tankless without buying yet another device it needs to work on all platforms.
-
I have been using my hot water heater for a few months without setting up the wireless controls because I didn't need it. However, I decided to set it up so I could use the recirc function before i showered. Since hooking it up, the temp setting changes randomly and recirc doesnt seem to do anything. I will be unplugging the wifi box and go back to using the manual controls on the heater.
-
Spent extra for recirculation features that can only be used through with an app that doesn't work since it's unable to find the wifi-module that came with the heater. Based on these reviews, I guess I shouldn't be surprised since it doesn't appear that there have been any improvements for months. As it stands now, I can't use features of my brand new tankless water heater since Rinnai a) has a horrible app and b) decided it would be a good idea to make features only accessible through said app. There is zero value to having a recirculation pump if it's tied to this app.
-
Sad follow-up on software update
I’ve waited for over 2 weeks before posting this negative review in hopes that Rinnai would fix the issue within a reasonable amount of time. Didn’t happen. Customer service has been very courteous and polite but do not follow-up with what they say they will do. I echo what the latest review (Update failure...) has said. Same exact issue which is very frustrating when there doesn’t appear to be a fix in the near future. Where are you Rinnai? You make a nice water heater but the wi-fi module has been nothing but a pain to me and now the software update snafu has put me over the edge. I don’t like leaving negative reviews but this is not the type of service I expect from Rinnai. -
Won't connect to the network. Therefore I can't set up the features. It comes to a screen asking to select the Mac address, but there are none listed. It says to drag down to refresh, but that does nothing.
-
Totally fed up with the heater, the app and customer service
I regret ever putting this tankless water heater in my home. It provides hot water, but so did my regular tank water heater. The noise it makes is so distracting and it is mounted on the outside of my house! Sitting in our living room it sounds like a boiling caldron just outside the window. There are no professionals in our area who want to work on them. The recirculating app is not working right now and I have to run the water for 15 minutes to get hot water to my kitchen sink. Customer service has been buy all day. They have not answered my email nor are they answering their phone. I’m really, really unhappy with this product. Not that anyone seems to care 😡 -
this app worked fairily good when I got this unit in May 2019 Edit: Got it working again a few months ago by doing factory reset and later replacing WiFi module under warranty, but lately I can't even do that to connect to it. It doesn't seem to be this app but rather the black box WiFi is no longer working again...
-
Almost dangerous
This is the worst app I have ever used. The integration between the middling hardware and awful software will force people to dig into the guts of their water heater to try and repair connectivity. I have built wireless networks using multiple dd-wrt routers with less trouble than this software has caused me. 4 hours and multiple deletions and re-installs of the app with no luck connecting. The Rinnai tank is a work of art. The company needs to understand the software engineering is as much of a priority as the mechanical engineering. When the “marketing person” tells you what a great tool this can app can be, smack them and tell them to chime in when the app has 5 stars. -
Can turn on recirculation, that's about it.
I'm wondering if this app and module was created just to let you plumber nag you to let them take more of your money. Very limited functionality. You can turn on or schedule the recirculating pump (if you have one) and adjust the set point of the heated water. That's it. The other option is to link your plumbers email and they can monitor things for you. Excuse me, how about giving ME the one who paid for this access to more useful info like from the data on the unit such as flow rate, inlet water temp, HEX temp, exhaust temp etc. All of these are available locally but NOT on the Control-R, why?? -
Had my water heater installed today and like literally everyone else that posted, the app and control R unit simply dont work. I dont know which is the problem if not both but the module cant be found by its own app. The app crashes constantly and also times out when trying to find the module. Not happy at all
There are no editor reviews currently available. Please check again soon.
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Release Notes
1.66.9
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Last Verified: 04/12/2021
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