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Control-R ™

Control-R ™

Rinnai America Corporation

With Rinnai Mobile, users can remotely monitor their system anytime, anywhere.

1.4 Ratings 508+ Reviews 10K+ Downloads

Ratings & Reviews

1.4
508+ Ratings
  1. 5
    4+%
  2. 4
    3+%
  3. 3
    3+%
  4. 2
    5+%
  5. 1
    84+%
Write a Review
  • Hot water with just a tap of our phone Jul 14, 2020

    By cp madre
    We love the functionality we get with this app of being able to start the hot water recirculating with just a tap of our phone when we are ready to shower or wash dishes. Our schedule varies a good deal, so rather than having our hot water on continuous recirculation all day long, we are quite happy to have it on demand. The app comes with preset periods of time for how long we can have it re-circulate. Those options are 5 minutes, and then it jumps to 30 minutes. We would prefer an option of 15 minutes of recirculating and would probably use that most often if it was offered. We have saved a great deal of water and time since we no longer have to sit at the sink or shower and wait while water just pours down the drain for 3 minutes before the hot water finally arrives. One negative with the app is it seems to go off-line fairly easily, and for some odd reason when we reconnect we have to re-enter our login and password. We don’t find this app for our Apple Watch, and we would love for Rinnai to add a watch app as well. This app also gives the functionality of allowing us to set a schedule for when we want the water to re-circulate, and it is easy to use. This is a very good app that has saved us water and time.
    more
  • An simple that could have been reliable Apr 21, 2020

    By Epa1000
    I bought this tankless unit because it is reliable and because ith has an app that controls recirculating water. The tankless unit works well but the app is full of bugs specially when couple times a week I need to login which is very annoying to start the recirculating water in the bathroom.
    more
  • Mar 27, 2021

    By Joe S
    Android version of app is garbage. Kept timing out for no reason after red light indicating ready to pair. Installed iOS version on iPhone and ran without problems. Come on Rinnai. If this is the only way to control recirc schedule for tankless without buying yet another device it needs to work on all platforms.
    more
  • Jan 25, 2021

    By André Riel
    I have been using my hot water heater for a few months without setting up the wireless controls because I didn't need it. However, I decided to set it up so I could use the recirc function before i showered. Since hooking it up, the temp setting changes randomly and recirc doesnt seem to do anything. I will be unplugging the wifi box and go back to using the manual controls on the heater.
    more
  • Hard to get the recirculate and reset connection Feb 5, 2021

    By speedy cal
    I’ve had the Rinnai tankless heater for about 8 months. The Control-r app is temperamental, especially in the last 3 months. When I want to start the recirculate function, the options sometimes disappear within 1 second. I’m finding myself playing whack-a-mole every time I want to begin recirculating. It takes me anywhere from 5-20 attempts. In addition, sometimes the connection to WiFi will drop. Not very often, but to reset the connection can take a long time. Waiting for the led lamp to turn the right color after going through the rainbow of colors, while pressing down the reset button for several minutes.
    more
  • Mar 2, 2021

    By Jordan S
    Spent extra for recirculation features that can only be used through with an app that doesn't work since it's unable to find the wifi-module that came with the heater. Based on these reviews, I guess I shouldn't be surprised since it doesn't appear that there have been any improvements for months. As it stands now, I can't use features of my brand new tankless water heater since Rinnai a) has a horrible app and b) decided it would be a good idea to make features only accessible through said app. There is zero value to having a recirculation pump if it's tied to this app.
    more
  • Sad follow-up on software update Jan 10, 2021

    By Roger balls
    I’ve waited for over 2 weeks before posting this negative review in hopes that Rinnai would fix the issue within a reasonable amount of time. Didn’t happen. Customer service has been very courteous and polite but do not follow-up with what they say they will do. I echo what the latest review (Update failure...) has said. Same exact issue which is very frustrating when there doesn’t appear to be a fix in the near future. Where are you Rinnai? You make a nice water heater but the wi-fi module has been nothing but a pain to me and now the software update snafu has put me over the edge. I don’t like leaving negative reviews but this is not the type of service I expect from Rinnai.
    more

No reviews available

No reviews available

  • Hot water with just a tap of our phone Jul 14, 2020

    By cp madre
    We love the functionality we get with this app of being able to start the hot water recirculating with just a tap of our phone when we are ready to shower or wash dishes. Our schedule varies a good deal, so rather than having our hot water on continuous recirculation all day long, we are quite happy to have it on demand. The app comes with preset periods of time for how long we can have it re-circulate. Those options are 5 minutes, and then it jumps to 30 minutes. We would prefer an option of 15 minutes of recirculating and would probably use that most often if it was offered. We have saved a great deal of water and time since we no longer have to sit at the sink or shower and wait while water just pours down the drain for 3 minutes before the hot water finally arrives. One negative with the app is it seems to go off-line fairly easily, and for some odd reason when we reconnect we have to re-enter our login and password. We don’t find this app for our Apple Watch, and we would love for Rinnai to add a watch app as well. This app also gives the functionality of allowing us to set a schedule for when we want the water to re-circulate, and it is easy to use. This is a very good app that has saved us water and time.
    more
  • An simple that could have been reliable Apr 21, 2020

    By Epa1000
    I bought this tankless unit because it is reliable and because ith has an app that controls recirculating water. The tankless unit works well but the app is full of bugs specially when couple times a week I need to login which is very annoying to start the recirculating water in the bathroom.
    more
  • Hard to get the recirculate and reset connection Feb 5, 2021

    By speedy cal
    I’ve had the Rinnai tankless heater for about 8 months. The Control-r app is temperamental, especially in the last 3 months. When I want to start the recirculate function, the options sometimes disappear within 1 second. I’m finding myself playing whack-a-mole every time I want to begin recirculating. It takes me anywhere from 5-20 attempts. In addition, sometimes the connection to WiFi will drop. Not very often, but to reset the connection can take a long time. Waiting for the led lamp to turn the right color after going through the rainbow of colors, while pressing down the reset button for several minutes.
    more
  • Apr 2, 2021

    By Mark Nixon
    Inadequate choices for time zones. No selection between Mountain Daylight time or Mountain Standard Time. Same with Central and Pacific. Terrible WiFi connectivity issues. No longer recommend this brand. Stay away. They respond to reviews here with just a redundant form letter.
    more
  • Very Limited Functionality May 15, 2020

    By BrianOz1
    App only does three things: 1) Push button circulation, which I think is pointless (I’m not going to access an app before washing my hands in the sink); 2) Set water temp, which you might do 2-3 times a year; 3) set a schedule for circulation, which I have set everyday nonstop 6:00am - 10:00pm (I don’t like waiting for hot water). What the app really needs is HomeKit integration that starts circulation based on geolocation of homeowners’ phones. It wouldn’t be that hard to develop and would be the most energy efficient and convenient for users.
    more
  • Mar 27, 2021

    By Joe S
    Android version of app is garbage. Kept timing out for no reason after red light indicating ready to pair. Installed iOS version on iPhone and ran without problems. Come on Rinnai. If this is the only way to control recirc schedule for tankless without buying yet another device it needs to work on all platforms.
    more
  • Jan 25, 2021

    By André Riel
    I have been using my hot water heater for a few months without setting up the wireless controls because I didn't need it. However, I decided to set it up so I could use the recirc function before i showered. Since hooking it up, the temp setting changes randomly and recirc doesnt seem to do anything. I will be unplugging the wifi box and go back to using the manual controls on the heater.
    more
  • Mar 2, 2021

    By Jordan S
    Spent extra for recirculation features that can only be used through with an app that doesn't work since it's unable to find the wifi-module that came with the heater. Based on these reviews, I guess I shouldn't be surprised since it doesn't appear that there have been any improvements for months. As it stands now, I can't use features of my brand new tankless water heater since Rinnai a) has a horrible app and b) decided it would be a good idea to make features only accessible through said app. There is zero value to having a recirculation pump if it's tied to this app.
    more
  • Sad follow-up on software update Jan 10, 2021

    By Roger balls
    I’ve waited for over 2 weeks before posting this negative review in hopes that Rinnai would fix the issue within a reasonable amount of time. Didn’t happen. Customer service has been very courteous and polite but do not follow-up with what they say they will do. I echo what the latest review (Update failure...) has said. Same exact issue which is very frustrating when there doesn’t appear to be a fix in the near future. Where are you Rinnai? You make a nice water heater but the wi-fi module has been nothing but a pain to me and now the software update snafu has put me over the edge. I don’t like leaving negative reviews but this is not the type of service I expect from Rinnai.
    more
  • Mar 15, 2021

    By Paul Wyand
    Won't connect to the network. Therefore I can't set up the features. It comes to a screen asking to select the Mac address, but there are none listed. It says to drag down to refresh, but that does nothing.

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