Control-R ™
LifestyleRinnai America Corporation
With Rinnai Mobile, users can remotely monitor their system anytime, anywhere.
With Rinnai Mobile, users can remotely monitor their system anytime, anywhere.
10K+
Downloads
With Rinnai Mobile, users can remotely monitor their system anytime, anywhere.
see more about Control-R ™
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An simple that could have been reliable
Apr 21, 2020 I bought this tankless unit because it is reliable and because ith has an app that controls recirculating water. The tankless unit works well but the app is full of bugs specially when couple times a week I need to login which is very annoying to start the recirculating water in the bathroom.more
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Update failure & app confusion - try this
Dec 29, 2020 If like us you have had your heater for a while, attempted the firmware update via App1 (the old app) and got a message saying the update failed contact customer support, then did so, being told sorry please ignore the update (this being 24 December), you may then have found your heater app and heater were not talking to each other via App1. No more recirculating or schedule. Then marketing sends out an email (24 Dec) which doesn’t tell you what to do if you are supposedly in between having updated (successfully I presume?) and not. So today (29 Dec) I took the plunge and downloaded App2. It’s a mess yes, BUT, we can (for now) get the recirculation to work by putting the heater in vacation mode. Thanks for the fix advice from other App2 reviewers. So hopefully if you are stuck halfway like we were, this might help you at least save water and have your heater half working. Rinnai what were you thinking trying to roll this out in the holiday season? A fancy interface is meaningless if the core functionality is inoperable. Epic 2020 (aka FAIL)more -
Dec 29, 2020 How you can put out an update right before the holidays without any testing and no way to back it out is beyond belief. To me it looks like every Control-R device is useless. Obviously there is is no quality control process in place. It looks like somebodies raise, promotion etc. was on the line to get this installed before the year end and guess what, you failed. I've had the Control-R installed for 3 weeks and last week it's been useless. Rinnai Management needs to do a through review of this fiasco and put in place procedures that will prevent this for happening again. I hate to think that you guys are now of faced with a problem that has no solution. I'm beginning to believe it since there is no solution or information provided by Rinnai. At least let us know when to expect this to be resolved. At most give us a detail review of how this was allowed to occur and what steps will be put into place to prevent this in the future. Let me save you the time to issue a reply. I'll provide it below: Hello, thank you for your feedback. We apologize for the inconvenience this has caused you. Our development team is working non-stop on resolving all issues as soon as possible, including the recirculation and temperature control issues you have experienced. Please check back to the app store for updates.more -
Jan 4, 2021 This app has always been a challenge to use and understand but this recent update is absolute garbage. The temperature setting is no longer in our control and the manual recirculation option vanished from the app. For the past 3 weeks, we have had to use hundreds of gallons more water than usual just to have luke warm water. I wish there was another option but we are stuck with Rinnai. If you are considering a on-demand hot water system, look elsewhere.more -
Sad follow-up on software update
Jan 10, 2021 I’ve waited for over 2 weeks before posting this negative review in hopes that Rinnai would fix the issue within a reasonable amount of time. Didn’t happen. Customer service has been very courteous and polite but do not follow-up with what they say they will do. I echo what the latest review (Update failure...) has said. Same exact issue which is very frustrating when there doesn’t appear to be a fix in the near future. Where are you Rinnai? You make a nice water heater but the wi-fi module has been nothing but a pain to me and now the software update snafu has put me over the edge. I don’t like leaving negative reviews but this is not the type of service I expect from Rinnai.more -
Jan 2, 2021 Was barely functioning before the recent "update" that really broke it and now it really has no function and cannot get it to reconnect. Don't waste your time. Now looking at other tankless water heater options to switch to once this unit needs to be replaced. Will not consider another Rinnai unit and would not recommend based on the terrible experience.more
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An simple that could have been reliable
Apr 21, 2020 I bought this tankless unit because it is reliable and because ith has an app that controls recirculating water. The tankless unit works well but the app is full of bugs specially when couple times a week I need to login which is very annoying to start the recirculating water in the bathroom.more
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Very Limited Functionality
May 15, 2020 App only does three things: 1) Push button circulation, which I think is pointless (I’m not going to access an app before washing my hands in the sink); 2) Set water temp, which you might do 2-3 times a year; 3) set a schedule for circulation, which I have set everyday nonstop 6:00am - 10:00pm (I don’t like waiting for hot water). What the app really needs is HomeKit integration that starts circulation based on geolocation of homeowners’ phones. It wouldn’t be that hard to develop and would be the most energy efficient and convenient for users.more
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Update failure & app confusion - try this
Dec 29, 2020 If like us you have had your heater for a while, attempted the firmware update via App1 (the old app) and got a message saying the update failed contact customer support, then did so, being told sorry please ignore the update (this being 24 December), you may then have found your heater app and heater were not talking to each other via App1. No more recirculating or schedule. Then marketing sends out an email (24 Dec) which doesn’t tell you what to do if you are supposedly in between having updated (successfully I presume?) and not. So today (29 Dec) I took the plunge and downloaded App2. It’s a mess yes, BUT, we can (for now) get the recirculation to work by putting the heater in vacation mode. Thanks for the fix advice from other App2 reviewers. So hopefully if you are stuck halfway like we were, this might help you at least save water and have your heater half working. Rinnai what were you thinking trying to roll this out in the holiday season? A fancy interface is meaningless if the core functionality is inoperable. Epic 2020 (aka FAIL)more -
Dec 29, 2020 How you can put out an update right before the holidays without any testing and no way to back it out is beyond belief. To me it looks like every Control-R device is useless. Obviously there is is no quality control process in place. It looks like somebodies raise, promotion etc. was on the line to get this installed before the year end and guess what, you failed. I've had the Control-R installed for 3 weeks and last week it's been useless. Rinnai Management needs to do a through review of this fiasco and put in place procedures that will prevent this for happening again. I hate to think that you guys are now of faced with a problem that has no solution. I'm beginning to believe it since there is no solution or information provided by Rinnai. At least let us know when to expect this to be resolved. At most give us a detail review of how this was allowed to occur and what steps will be put into place to prevent this in the future. Let me save you the time to issue a reply. I'll provide it below: Hello, thank you for your feedback. We apologize for the inconvenience this has caused you. Our development team is working non-stop on resolving all issues as soon as possible, including the recirculation and temperature control issues you have experienced. Please check back to the app store for updates.more -
Jan 4, 2021 This app has always been a challenge to use and understand but this recent update is absolute garbage. The temperature setting is no longer in our control and the manual recirculation option vanished from the app. For the past 3 weeks, we have had to use hundreds of gallons more water than usual just to have luke warm water. I wish there was another option but we are stuck with Rinnai. If you are considering a on-demand hot water system, look elsewhere.more -
Sad follow-up on software update
Jan 10, 2021 I’ve waited for over 2 weeks before posting this negative review in hopes that Rinnai would fix the issue within a reasonable amount of time. Didn’t happen. Customer service has been very courteous and polite but do not follow-up with what they say they will do. I echo what the latest review (Update failure...) has said. Same exact issue which is very frustrating when there doesn’t appear to be a fix in the near future. Where are you Rinnai? You make a nice water heater but the wi-fi module has been nothing but a pain to me and now the software update snafu has put me over the edge. I don’t like leaving negative reviews but this is not the type of service I expect from Rinnai.more -
Jan 2, 2021 Was barely functioning before the recent "update" that really broke it and now it really has no function and cannot get it to reconnect. Don't waste your time. Now looking at other tankless water heater options to switch to once this unit needs to be replaced. Will not consider another Rinnai unit and would not recommend based on the terrible experience.more
What’s Groovy
We love the functionality we get with this app of being able to start the hot water recirculating with just a tap of our phone when we are ready to shower or wash dishes. Our schedule varies a good deal, so rather than having our hot water on continuous recirculation all day long, we are quite happy to have it on demand.
The app comes with preset periods of time for how long we can have it re-circulate. Those options are 5 minutes, and then it jumps to 30 minutes. We would prefer an option of 15 minutes of recirculating and would probably use that most often if it was offered.
We have saved a great deal of water and time since we no longer have to sit at the sink or shower and wait while water just pours down the drain for 3 minutes before the hot water finally arrives.
One negative with the app is it seems to go off-line fairly easily, and for some odd reason when we reconnect we have to re-enter our login and password. We don’t find this app for our Apple Watch, and we would love for Rinnai to add a watch app as well.
This app also gives the functionality of allowing us to set a schedule for when we want the water to re-circulate, and it is easy to use. This is a very good app that has saved us water and time.
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What’s Subpar
App is garbage I certainly did not need a wifi enabled water heater, and I wouldn't complain about the app if it wasn't the only way to control aspects of the unit. We were able to connect to the unit, but the android version is buggy and you can't control the recirculation pump. In addition, if you lose power, you lose the connection and it resets the settings. If you launch a terrible app, keep the manual controls!
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