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Control-R ™

Control-R ™

Rinnai America Corporation

With Rinnai Mobile, users can remotely monitor their system anytime, anywhere.

1.4 Ratings 471+ Reviews 10K+ Downloads

About Control-R ™

With Rinnai Mobile, users can remotely monitor their system anytime, anywhere.
see more about Control-R ™

Ratings & Reviews

1.4
471+ Ratings
  1. 5
    5+%
  2. 4
    4+%
  3. 3
    2+%
  4. 2
    7+%
  5. 1
    81+%
Write a Review
  • An simple that could have been reliable Apr 21, 2020

    By Epa1000
    I bought this tankless unit because it is reliable and because ith has an app that controls recirculating water. The tankless unit works well but the app is full of bugs specially when couple times a week I need to login which is very annoying to start the recirculating water in the bathroom.
    more
  • Update failure & app confusion - try this Dec 29, 2020

    By StillTaskless
    If like us you have had your heater for a while, attempted the firmware update via App1 (the old app) and got a message saying the update failed contact customer support, then did so, being told sorry please ignore the update (this being 24 December), you may then have found your heater app and heater were not talking to each other via App1. No more recirculating or schedule. Then marketing sends out an email (24 Dec) which doesn’t tell you what to do if you are supposedly in between having updated (successfully I presume?) and not. So today (29 Dec) I took the plunge and downloaded App2. It’s a mess yes, BUT, we can (for now) get the recirculation to work by putting the heater in vacation mode. Thanks for the fix advice from other App2 reviewers. So hopefully if you are stuck halfway like we were, this might help you at least save water and have your heater half working. Rinnai what were you thinking trying to roll this out in the holiday season? A fancy interface is meaningless if the core functionality is inoperable. Epic 2020 (aka FAIL)
    more
  • Dec 29, 2020

    By Ron Netta
    How you can put out an update right before the holidays without any testing and no way to back it out is beyond belief. To me it looks like every Control-R device is useless. Obviously there is is no quality control process in place. It looks like somebodies raise, promotion etc. was on the line to get this installed before the year end and guess what, you failed. I've had the Control-R installed for 3 weeks and last week it's been useless. Rinnai Management needs to do a through review of this fiasco and put in place procedures that will prevent this for happening again. I hate to think that you guys are now of faced with a problem that has no solution. I'm beginning to believe it since there is no solution or information provided by Rinnai. At least let us know when to expect this to be resolved. At most give us a detail review of how this was allowed to occur and what steps will be put into place to prevent this in the future. Let me save you the time to issue a reply. I'll provide it below: Hello, thank you for your feedback. We apologize for the inconvenience this has caused you. Our development team is working non-stop on resolving all issues as soon as possible, including the recirculation and temperature control issues you have experienced. Please check back to the app store for updates.
    more
  • Jan 4, 2021

    By Martha Grant
    This app has always been a challenge to use and understand but this recent update is absolute garbage. The temperature setting is no longer in our control and the manual recirculation option vanished from the app. For the past 3 weeks, we have had to use hundreds of gallons more water than usual just to have luke warm water. I wish there was another option but we are stuck with Rinnai. If you are considering a on-demand hot water system, look elsewhere.
    more
  • Sad follow-up on software update Jan 10, 2021

    By Roger balls
    I’ve waited for over 2 weeks before posting this negative review in hopes that Rinnai would fix the issue within a reasonable amount of time. Didn’t happen. Customer service has been very courteous and polite but do not follow-up with what they say they will do. I echo what the latest review (Update failure...) has said. Same exact issue which is very frustrating when there doesn’t appear to be a fix in the near future. Where are you Rinnai? You make a nice water heater but the wi-fi module has been nothing but a pain to me and now the software update snafu has put me over the edge. I don’t like leaving negative reviews but this is not the type of service I expect from Rinnai.
    more
  • Jan 2, 2021

    By Rummel Ferrer
    Was barely functioning before the recent "update" that really broke it and now it really has no function and cannot get it to reconnect. Don't waste your time. Now looking at other tankless water heater options to switch to once this unit needs to be replaced. Will not consider another Rinnai unit and would not recommend based on the terrible experience.
    more

No reviews available

No reviews available

No reviews available

  • An simple that could have been reliable Apr 21, 2020

    By Epa1000
    I bought this tankless unit because it is reliable and because ith has an app that controls recirculating water. The tankless unit works well but the app is full of bugs specially when couple times a week I need to login which is very annoying to start the recirculating water in the bathroom.
    more
  • Very Limited Functionality May 15, 2020

    By BrianOz1
    App only does three things: 1) Push button circulation, which I think is pointless (I’m not going to access an app before washing my hands in the sink); 2) Set water temp, which you might do 2-3 times a year; 3) set a schedule for circulation, which I have set everyday nonstop 6:00am - 10:00pm (I don’t like waiting for hot water). What the app really needs is HomeKit integration that starts circulation based on geolocation of homeowners’ phones. It wouldn’t be that hard to develop and would be the most energy efficient and convenient for users.
    more
  • Update failure & app confusion - try this Dec 29, 2020

    By StillTaskless
    If like us you have had your heater for a while, attempted the firmware update via App1 (the old app) and got a message saying the update failed contact customer support, then did so, being told sorry please ignore the update (this being 24 December), you may then have found your heater app and heater were not talking to each other via App1. No more recirculating or schedule. Then marketing sends out an email (24 Dec) which doesn’t tell you what to do if you are supposedly in between having updated (successfully I presume?) and not. So today (29 Dec) I took the plunge and downloaded App2. It’s a mess yes, BUT, we can (for now) get the recirculation to work by putting the heater in vacation mode. Thanks for the fix advice from other App2 reviewers. So hopefully if you are stuck halfway like we were, this might help you at least save water and have your heater half working. Rinnai what were you thinking trying to roll this out in the holiday season? A fancy interface is meaningless if the core functionality is inoperable. Epic 2020 (aka FAIL)
    more
  • Dec 29, 2020

    By Ron Netta
    How you can put out an update right before the holidays without any testing and no way to back it out is beyond belief. To me it looks like every Control-R device is useless. Obviously there is is no quality control process in place. It looks like somebodies raise, promotion etc. was on the line to get this installed before the year end and guess what, you failed. I've had the Control-R installed for 3 weeks and last week it's been useless. Rinnai Management needs to do a through review of this fiasco and put in place procedures that will prevent this for happening again. I hate to think that you guys are now of faced with a problem that has no solution. I'm beginning to believe it since there is no solution or information provided by Rinnai. At least let us know when to expect this to be resolved. At most give us a detail review of how this was allowed to occur and what steps will be put into place to prevent this in the future. Let me save you the time to issue a reply. I'll provide it below: Hello, thank you for your feedback. We apologize for the inconvenience this has caused you. Our development team is working non-stop on resolving all issues as soon as possible, including the recirculation and temperature control issues you have experienced. Please check back to the app store for updates.
    more
  • Jan 4, 2021

    By Martha Grant
    This app has always been a challenge to use and understand but this recent update is absolute garbage. The temperature setting is no longer in our control and the manual recirculation option vanished from the app. For the past 3 weeks, we have had to use hundreds of gallons more water than usual just to have luke warm water. I wish there was another option but we are stuck with Rinnai. If you are considering a on-demand hot water system, look elsewhere.
    more
  • Sad follow-up on software update Jan 10, 2021

    By Roger balls
    I’ve waited for over 2 weeks before posting this negative review in hopes that Rinnai would fix the issue within a reasonable amount of time. Didn’t happen. Customer service has been very courteous and polite but do not follow-up with what they say they will do. I echo what the latest review (Update failure...) has said. Same exact issue which is very frustrating when there doesn’t appear to be a fix in the near future. Where are you Rinnai? You make a nice water heater but the wi-fi module has been nothing but a pain to me and now the software update snafu has put me over the edge. I don’t like leaving negative reviews but this is not the type of service I expect from Rinnai.
    more
  • Jan 2, 2021

    By Rummel Ferrer
    Was barely functioning before the recent "update" that really broke it and now it really has no function and cannot get it to reconnect. Don't waste your time. Now looking at other tankless water heater options to switch to once this unit needs to be replaced. Will not consider another Rinnai unit and would not recommend based on the terrible experience.
    more

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