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Control-R ™

Control-R ™

Rinnai America Corporation

With Rinnai Mobile, users can remotely monitor their system anytime, anywhere.

1.7 Ratings 348 Reviews 10K+ Downloads

About Control-R ™

With Rinnai Mobile, users can remotely monitor their system anytime, anywhere.
see more about Control-R ™

Ratings & Reviews

1.7
348 Ratings
  1. 5
    7%
  2. 4
    7%
  3. 3
    5%
  4. 2
    8%
  5. 1
    73%
  • Hot water with just a tap of our phone Jul 14, 2020

    By cp madre
    We love the functionality we get with this app of being able to start the hot water recirculating with just a tap of our phone when we are ready to shower or wash dishes. Our schedule varies a good deal, so rather than having our hot water on continuous recirculation all day long, we are quite happy to have it on demand. The app comes with preset periods of time for how long we can have it re-circulate. Those options are 5 minutes, and then it jumps to 30 minutes. We would prefer an option of 15 minutes of recirculating and would probably use that most often if it was offered. We have saved a great deal of water and time since we no longer have to sit at the sink or shower and wait while water just pours down the drain for 3 minutes before the hot water finally arrives. One negative with the app is it seems to go off-line fairly easily, and for some odd reason when we reconnect we have to re-enter our login and password. We don’t find this app for our Apple Watch, and we would love for Rinnai to add a watch app as well. This app also gives the functionality of allowing us to set a schedule for when we want the water to re-circulate, and it is easy to use. This is a very good app that has saved us water and time.
    more
  • Jul 17, 2020

    By John Coble
    UPDATE July '20: Finally called support. Tried all kinds of tricks, but WIFI module wouldn't connect. They sent a new one with updated firmware. I installed and connected immediately. App is not great, but at least I have temp / schedule control back. Support person was great. Original: Used to connect to my home wifi and be minimally useful, but after recent updates (including May 7 '20), can't even connect to the controller wifi - just times out.
    more
  • Sep 24, 2020

    By John Gallagher
    Huge improvements have been made and the app works great now. Thankful for a company that listens and improves where it's needed. Great job Rinnai. 1 - create your account 2 - verify your email 3 - register your product 4 - make sure your wifi is a 2.4ghz network
    more
  • Jul 2, 2020

    By Taka Sakamoto
    I noticed that the LED on the controller is blinking in red which means no IP address. I performed factory reset (Google for "rinnai tankless heater wifi controller factory reset"), and reset wifi password via app. Everything went back to normal after that.
    more
  • An simple that could have been reliable Apr 21, 2020

    By Epa1000
    I bought this tankless unit because it is reliable and because ith has an app that controls recirculating water. The tankless unit works well but the app is full of bugs specially when couple times a week I need to login which is very annoying to start the recirculating water in the bathroom.
    more
  • Aug 10, 2020

    By Bryan Wenzel
    I have tried using this multiple times with my tankless water heater and it has never worked. It always errors out or just won't connect. 8/10/2020 update: my module was replaced under warranty as I was told it was bad. I was hoping this might help, however, it did not. I stand by my initial review. While the water heater itself works; the controllers do not. The app still errors out while trying to register the device. Don't waste your time with this app.
    more
  • Almost dangerous Jul 15, 2020

    By Tinhat?
    This is the worst app I have ever used. The integration between the middling hardware and awful software will force people to dig into the guts of their water heater to try and repair connectivity. I have built wireless networks using multiple dd-wrt routers with less trouble than this software has caused me. 4 hours and multiple deletions and re-installs of the app with no luck connecting. The Rinnai tank is a work of art. The company needs to understand the software engineering is as much of a priority as the mechanical engineering. When the “marketing person” tells you what a great tool this can app can be, smack them and tell them to chime in when the app has 5 stars.
    more
  • Sep 18, 2020

    By Scott Anderson
    Similar to others setup was difficult as the QR code scan kept sayng invalid model number. The app is also pretty terrible. The usage just shows a blank screen and the recirculate doesn't work or doesn't exist. I hit the button and it ask for time, then nothing.
    more
  • It works atleast Feb 10, 2020

    By Namrog84
    For the cost of this unit I would expect a little better functionality but they clearly do not have software developers. It does work though but scheduling can only be 30 minutes and you cannot set at the quarter hour or other. It needs some improvement, but we atleast have an app...
    more
  • Aug 10, 2020

    By KMP eSales
    Recently I had an error code on the unit but the App does not show what the error code is.It simply displays a warning symbol with no further information. Clicking the symbol displays a prompt asking if the unit is a Sensei or not, then just displays a blank page. App is missing Arizona time zone. Arizona doesn't do daylight savings and is always considered MST. When MDT is in effect, the schedule is off by one hour.
    more

No reviews available

  • Sep 24, 2020

    By John Gallagher
    Huge improvements have been made and the app works great now. Thankful for a company that listens and improves where it's needed. Great job Rinnai. 1 - create your account 2 - verify your email 3 - register your product 4 - make sure your wifi is a 2.4ghz network
    more
  • May 7, 2020

    By J Wise
    Paired fine works fine... just dont understand why I cant unselect priority, dont know if the recirculation makes it more efficient etc... But I had no issues using this app, although I know my wpa2 key is like 35 characters and most of wink and cree bulbs of my house hate 58 character keys... maybe that's what most people had issues with.
    more
  • Solid App Mar 15, 2020

    By JRoshe
    I’ve been using the app for 4 for months and I have no issues with it. The app works better than the push- buttons.
    more
  • Hot water with just a tap of our phone Jul 14, 2020

    By cp madre
    We love the functionality we get with this app of being able to start the hot water recirculating with just a tap of our phone when we are ready to shower or wash dishes. Our schedule varies a good deal, so rather than having our hot water on continuous recirculation all day long, we are quite happy to have it on demand. The app comes with preset periods of time for how long we can have it re-circulate. Those options are 5 minutes, and then it jumps to 30 minutes. We would prefer an option of 15 minutes of recirculating and would probably use that most often if it was offered. We have saved a great deal of water and time since we no longer have to sit at the sink or shower and wait while water just pours down the drain for 3 minutes before the hot water finally arrives. One negative with the app is it seems to go off-line fairly easily, and for some odd reason when we reconnect we have to re-enter our login and password. We don’t find this app for our Apple Watch, and we would love for Rinnai to add a watch app as well. This app also gives the functionality of allowing us to set a schedule for when we want the water to re-circulate, and it is easy to use. This is a very good app that has saved us water and time.
    more
  • Jul 2, 2020

    By Taka Sakamoto
    I noticed that the LED on the controller is blinking in red which means no IP address. I performed factory reset (Google for "rinnai tankless heater wifi controller factory reset"), and reset wifi password via app. Everything went back to normal after that.
    more
  • Jul 2, 2020

    By Shane Mathews
    Call rinnai and get them to upgrade your firmware. At the time of review, that's 124 for me. Once the firmware is updated, and the app has been set to priority, this actually works quite well.
    more
  • May 8, 2020

    By Ron Baum
    This latest update on the app has fixed a number of the issues with the last version; so a definite improvement. Now time will tell if it forgets my password or not.
    more
  • Add heater status Dec 4, 2019

    By BillD456
    Every version seems to be improving. At this point the app is working for us. I wish the app included some sort of heater status (like “good”, or fault issue). My RUR98i does not have a lcd screen so would be nice to have on app
    more
  • Jul 17, 2020

    By John Coble
    UPDATE July '20: Finally called support. Tried all kinds of tricks, but WIFI module wouldn't connect. They sent a new one with updated firmware. I installed and connected immediately. App is not great, but at least I have temp / schedule control back. Support person was great. Original: Used to connect to my home wifi and be minimally useful, but after recent updates (including May 7 '20), can't even connect to the controller wifi - just times out.
    more
  • An simple that could have been reliable Apr 21, 2020

    By Epa1000
    I bought this tankless unit because it is reliable and because ith has an app that controls recirculating water. The tankless unit works well but the app is full of bugs specially when couple times a week I need to login which is very annoying to start the recirculating water in the bathroom.
    more
  • No Support for US Daylight Saving Time Mar 12, 2020

    By Tordormore
    I haven’t had any problems like the other reviewers have, love the app so far. My only complaint is that there is no support for automatic adjustment for Daylight Saving Time for the US time zones. I have to manually adjust time zone to keep my schedules functional.
    more
  • It works atleast Feb 10, 2020

    By Namrog84
    For the cost of this unit I would expect a little better functionality but they clearly do not have software developers. It does work though but scheduling can only be 30 minutes and you cannot set at the quarter hour or other. It needs some improvement, but we atleast have an app...
    more
  • Aug 10, 2020

    By KMP eSales
    Recently I had an error code on the unit but the App does not show what the error code is.It simply displays a warning symbol with no further information. Clicking the symbol displays a prompt asking if the unit is a Sensei or not, then just displays a blank page. App is missing Arizona time zone. Arizona doesn't do daylight savings and is always considered MST. When MDT is in effect, the schedule is off by one hour.
    more
  • App needs bug fixing Dec 7, 2019

    By By the numbers please
    This app is not allowing me to pair with my IPhone 8. It is the weekend and there is NO WiFi support from Rinnai to pair and connect to my WiFi to recirculate the water tank. Please fix connection so customers can use this app to schedule circulation of water!
    more
  • Aug 10, 2020

    By Bryan Wenzel
    I have tried using this multiple times with my tankless water heater and it has never worked. It always errors out or just won't connect. 8/10/2020 update: my module was replaced under warranty as I was told it was bad. I was hoping this might help, however, it did not. I stand by my initial review. While the water heater itself works; the controllers do not. The app still errors out while trying to register the device. Don't waste your time with this app.
    more
  • Almost dangerous Jul 15, 2020

    By Tinhat?
    This is the worst app I have ever used. The integration between the middling hardware and awful software will force people to dig into the guts of their water heater to try and repair connectivity. I have built wireless networks using multiple dd-wrt routers with less trouble than this software has caused me. 4 hours and multiple deletions and re-installs of the app with no luck connecting. The Rinnai tank is a work of art. The company needs to understand the software engineering is as much of a priority as the mechanical engineering. When the “marketing person” tells you what a great tool this can app can be, smack them and tell them to chime in when the app has 5 stars.
    more
  • Sep 18, 2020

    By Scott Anderson
    Similar to others setup was difficult as the QR code scan kept sayng invalid model number. The app is also pretty terrible. The usage just shows a blank screen and the recirculate doesn't work or doesn't exist. I hit the button and it ask for time, then nothing.
    more
  • 1 out of 5 features work Sep 21, 2020

    By stvnson
    I can only recirculate on demand with this app. Lowering temperature, vacation mode, turning off an active recirc do not work. I repeat they do not work. Also, noticed the schedule feature does not account for daylight savings time so my 7am is the app’s 8am. Yes, its near the router and I have a solid green led light on the wifi module. I’ve poured over every piece of documentation and my set up matches spec perfectly. As of me writing this, they haven't updated the app in 5 months. Clearly they do not care.
    more
  • Worst App and Customer Service of all time Sep 1, 2020

    By 1to1000
    All of the other reviews pretty much nail it. You cannot connect the Control device to WiFi. Remarkably primitive device and App for a company producing very good tankless water heaters. I have been waiting 26 hours for a response and assistance from customer service I have given up and have purchased the hard wired controller. It is not user friendly but seems to work well once you figure out how to program it
    more

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