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RingCentral MVP: Message, Video, Phone

RingCentral MVP: Message, Video, Phone

RingCentral

Video meetings, messaging & calls all-in-one place. Team collaboration anywhere.

4.7 Ratings 29K+ Reviews 1M+ Downloads

Ratings & Reviews

Write a Review
  • img Community
    Anyone running a big business knows that, out of 100 clients, 5-10 are bound to be unhappy about something. Helping them out is definitely easier with a user-friendly platform that lets you send messages, check mail, record calls, deal with voice mail, etc.
    img by Antonio
    1 month ago
  • Nov 17, 2021

    By Adrian M
    easy to use, calls are very clear. my one issue would be saving and looking up numbers on the app. when I save the numbers on my phone they are easier to find later on
  • Nov 5, 2021

    By Y G
    As a seller of Unified Communications I can say with confidence the RingCentral app is superior to any offering on the market, having tested tens of other apps the RC reliability is off the charts, the features and functionalities at your fingertips are unparalleled, RingCentral is a no doubter.
  • Good app...but major short coming to the service! Aug 11, 2020

    By Spinnaker093
    I was in the process of switching to RingCentral from 8x8 because you cannot schedule a video meeting with the 8x8 mobile app. RingCentral allows you to do this, plus I really liked the iPhone and iPad app along with some neat features RingCentral provided. The reason I decided not to move forward are the following: 1. The RingCentral desktop app does not sync with your Outlook or Google contacts. You have to manually input each and every contact into you desktop application. This includes every new contact you have in Outlook or Google contacts. This is a major downfall of RingCentral and something I cannot believe they do not have a solution for. WHY would any legitimate business use RingCentral without the ability to sync your contacts with the desktop app for quick access to dial a number? The main use of RingCentral is to make calls! This is a major shortcoming and one that immediately disqualifies RingCentral. 2. The RingCentral iPhone app is great and does sync with your phones contacts. The issue I had was that all of your RingCentral call activity shows up in your dedicated phones calling activity. There is no way to change this with RingCentral. You should have the option to separate the two and only view your RingCentral call activity within the mobile app.
  • Fantastic Application Business Portal Jan 10, 2020

    By USAWebLady
    We’ve been using Ring Central for over 10 years now. It’s never let us down with business. We have our Fax setup and our 800 number! To save endless worry our company faxes our documents to our business then stores them. Ring Central is not just an answering service! Your service can be moved to a complete virtual office. It’s been 100% reliable and we pay annually now. We have modified our calling and greeting and extensions. Customer service is there to walk you through each step. It’s great to call and your Directory Identification Shows up. They send us our call logs and filter the spam. Take the time to start basic with your numbers and forwarding calls. Then learn how your VIRTUAL OFFICE SHOULD BE PRESENTED. Alinea Adair - Medallion
  • Nov 22, 2021

    By Deon Van2022
    It's more then perfect! Thanks then it makes it way to easy for me to learn when all I need is a way to Express deliver me a iPhone with the best security system and a Coach willing to devote his or her time to put into someone willing to run with more then you deliver!
  • Works Great! Dec 13, 2019

    By Dello215
    I have to admit, I was not happy with having to switching to the new app. Its very different from the old app, but as we all know nothing last forever. The only issue i had with the new App was i didn’t know how to turn off Voice over calls, my mobile phone provider doesn’t do web while on a call, so VO Calls don't work for me, I need calls to ring directly to my mobile number. Anyway I called customer care and found out how to turn off (first ring desktop and smartphone) and my problem was fixed. There is so much more on the new app. Great Job Ringcentral! Im still a happy customer.
  • Nov 29, 2021

    By danny marks
    Great for kerping in touch with my employer and employees, easy access to my past events and future events.
  • Decent App that is solid for features. Needs a dark mode! Jun 2, 2020

    By Doc King87
    Good App and service, I have been happy with RingCentral as a service. Except they have been hard to reach for me on one occasion but the current times are strenuous for businesses. It does take some getting used to. The UI isn’t the most friendly and the menus need a overhaul. The tabs on the bottom are fine but need to be more noticeable. The main opening menu should be able to customize what you use the most. The one that’s there is focused on just team conferencing. The worst part for me are the tabs on top, they are smaller and more narrow, harder to quickly shift between. Those are my criticisms but none are deal breakers.
  • Best I’ve Seen Feb 11, 2019

    By Humblehg
    I hope to one day buy this company. You simply can’t beat what they day. Think of them as a communication enabler company. Glip is free it’s better than Slack it integrates with video and voice then you have the phone tool simply killing it. When I buy the company I will improve their administrative tools and training for power users and administrators. Kind of like Dropbox did a few years ago except I wouldn’t give up like Dropbox did I would keep pushing until my excellent administrative abilities becomes our advertising.
  • Nov 17, 2021

    By Adrian M
    easy to use, calls are very clear. my one issue would be saving and looking up numbers on the app. when I save the numbers on my phone they are easier to find later on
  • Nov 5, 2021

    By Y G
    As a seller of Unified Communications I can say with confidence the RingCentral app is superior to any offering on the market, having tested tens of other apps the RC reliability is off the charts, the features and functionalities at your fingertips are unparalleled, RingCentral is a no doubter.
  • Good app...but major short coming to the service! Aug 11, 2020

    By Spinnaker093
    I was in the process of switching to RingCentral from 8x8 because you cannot schedule a video meeting with the 8x8 mobile app. RingCentral allows you to do this, plus I really liked the iPhone and iPad app along with some neat features RingCentral provided. The reason I decided not to move forward are the following: 1. The RingCentral desktop app does not sync with your Outlook or Google contacts. You have to manually input each and every contact into you desktop application. This includes every new contact you have in Outlook or Google contacts. This is a major downfall of RingCentral and something I cannot believe they do not have a solution for. WHY would any legitimate business use RingCentral without the ability to sync your contacts with the desktop app for quick access to dial a number? The main use of RingCentral is to make calls! This is a major shortcoming and one that immediately disqualifies RingCentral. 2. The RingCentral iPhone app is great and does sync with your phones contacts. The issue I had was that all of your RingCentral call activity shows up in your dedicated phones calling activity. There is no way to change this with RingCentral. You should have the option to separate the two and only view your RingCentral call activity within the mobile app.
  • Fantastic Application Business Portal Jan 10, 2020

    By USAWebLady
    We’ve been using Ring Central for over 10 years now. It’s never let us down with business. We have our Fax setup and our 800 number! To save endless worry our company faxes our documents to our business then stores them. Ring Central is not just an answering service! Your service can be moved to a complete virtual office. It’s been 100% reliable and we pay annually now. We have modified our calling and greeting and extensions. Customer service is there to walk you through each step. It’s great to call and your Directory Identification Shows up. They send us our call logs and filter the spam. Take the time to start basic with your numbers and forwarding calls. Then learn how your VIRTUAL OFFICE SHOULD BE PRESENTED. Alinea Adair - Medallion
  • Nov 22, 2021

    By Deon Van2022
    It's more then perfect! Thanks then it makes it way to easy for me to learn when all I need is a way to Express deliver me a iPhone with the best security system and a Coach willing to devote his or her time to put into someone willing to run with more then you deliver!
  • Works Great! Dec 13, 2019

    By Dello215
    I have to admit, I was not happy with having to switching to the new app. Its very different from the old app, but as we all know nothing last forever. The only issue i had with the new App was i didn’t know how to turn off Voice over calls, my mobile phone provider doesn’t do web while on a call, so VO Calls don't work for me, I need calls to ring directly to my mobile number. Anyway I called customer care and found out how to turn off (first ring desktop and smartphone) and my problem was fixed. There is so much more on the new app. Great Job Ringcentral! Im still a happy customer.
  • Nov 29, 2021

    By danny marks
    Great for kerping in touch with my employer and employees, easy access to my past events and future events.
  • Decent App that is solid for features. Needs a dark mode! Jun 2, 2020

    By Doc King87
    Good App and service, I have been happy with RingCentral as a service. Except they have been hard to reach for me on one occasion but the current times are strenuous for businesses. It does take some getting used to. The UI isn’t the most friendly and the menus need a overhaul. The tabs on the bottom are fine but need to be more noticeable. The main opening menu should be able to customize what you use the most. The one that’s there is focused on just team conferencing. The worst part for me are the tabs on top, they are smaller and more narrow, harder to quickly shift between. Those are my criticisms but none are deal breakers.
  • Best I’ve Seen Feb 11, 2019

    By Humblehg
    I hope to one day buy this company. You simply can’t beat what they day. Think of them as a communication enabler company. Glip is free it’s better than Slack it integrates with video and voice then you have the phone tool simply killing it. When I buy the company I will improve their administrative tools and training for power users and administrators. Kind of like Dropbox did a few years ago except I wouldn’t give up like Dropbox did I would keep pushing until my excellent administrative abilities becomes our advertising.
  • Please Add Reply option from mobile app Feb 23, 2018

    By WolfRadio.net
    The app is great however I am not able to reply two files events and tasks on the mobile device. I would also like to be able to upload photos to events in tasks from the mobile device like on the desktop application. It’s very important that were able to attach files and photos to the correct conversation from the mobile application it makes it very difficult to have to run to desktop computer every time we want to reply to one of these conversations other wives on the mobile app it just goes to the main conversation stream. Other than that the application is great thank you.
  • Nov 25, 2021

    By Michael Wenrich
    This latest update is terrible. If I have to write a long message and tag the team or multiple people by the time I post it undoes half or all of my tags! Then I click edit, and have to retag each person one at a time. I have no clue why its like this but it's a nightmare
  • Allows Scammers On Their Platform Oct 12, 2021

    By Kyli C
    I was invited to this app by a “company”, which turned out to be a scammer. I thought I was applying for a job at the company, but instead, the person tried to scam me. Now I just want to delete my account and move on with my life, but there is NOWHERE on the Ring Central app for me to delete or deactivate my account. It won’t even allow me to change the name of the company I’m associated with. So my name is forever associated with the scam fake company on the Ring Central app. I tried to use the “chat with support” option to see if I could speak with someone to see if maybe they could delete my account for me (since I’m apparently not allowed to do it myself), but all I was allowed to speak with was a chat bot. When I asked for a live agent, the bot told me that only company administrators are allowed to speak with live agents, and that I would have to speak to my “company administrator” for the issue. But the problem is that the “company administrator” is a SCAM ARTIST! I literally just want to delete my account. I don’t understand why this is so difficult. I don’t want to be associated with these scammers. I can’t believe they would make you jump through hoops to delete your account, yet when it came to creating my account, I was able to do so in seconds. DELETE MY ACCOUNT!!
  • Dismiss reminder Dec 1, 2020

    By -Thisappblowswhales-
    This app is unbelievably bad. Dismiss the call quality reminder forEVER! Not just for 24 hours. My god, I mean I love having to press extra buttons after every call. Like whenever I make a call with my regular phone, the thing I always look forward to is leaving a call quality rating! And my grandmas old rotary phone, after each call I used to love talking to the switch board operator to tell her the quality of the call, but then she’d politely ask if I’d like to dismiss the reminder and I’d say yes!! And she’d reply, great, I’ll remind you again tomorrow. Also, what fricking app am I supposed to be using? Same goes for my work computer. You know how many times I’ve missed calls because it was in “meetings” or vise versa? I love telling my new boss that I’m late because I can’t figure out how to use over bloated phone software. And if it’s not already open on the computer (consuming a quarter gig of ram and a handful of cpu just at idle), it takes at least 3 minutes to open and connect. Three minutes late to every meeting because I had to figure out first which app, then wait for it to open, because I need every resource my computer has for my regular job functions, not meetings. So I’ll just use my phone app(s), oh wait, which one again?
  • SHADY CROOKS! May 29, 2020

    By MAnnMngmt
    I signed up for a 15 day job free trial and I did it all online on their website then I installed their app with absolutely no issues at all! I actually enjoyed the product but financially it’s not a smart investment for me or my business during this uncertain time so I got online to cancel my account prior to the expiration of my FREE TRIAL which is 5/28... when I chose to cancel the account it tells me, for the FIRST TIME EVER, that I have to call an 800 number to cancel. I immediately call the 800 number & the message says, the CANCELLATION DEPARTMENT is currently closed & their business hours are Monday through Friday.... well my free trial was to expire tomorrow so I screen shot everything and I got online & flagged the merchant on my account to prevent a charge since I’m attempting to cancel before the trial ends and they are PREVENTING me from doing so. 15 minutes after I had called & after I had blocked any charges from this merchant, they tried to charge my bank account. I find this to be shady, unprofessional & just simply not good business because now I’ll never use this company again and I’ll spread the word. Now if they make this right & apologize, then I’ll gladly change my view since every business has glitches and makes mistakes- I’ll update once I get a resolution, or IF I do!
  • Nov 22, 2021

    By Tony LaMere
    The newest update breaks the bottom menu bar and makes the app difficult to navigate. It looks nothing like the screenshots showing off this new menu update.
  • The new app Feb 6, 2021

    By Leporigang
    My business purchased ring central based on how well it worked. I was duped into buying multiple lines I didn’t need but that’s for another day. If your a small business you will only need one line. Since the new app came out we were forced to move over to it. The old app used to show all calls, voicemail and texts one one last and were colored coded based on the status of the call.... we loved that, hence the reason for using this app. Now the new app separates them into their own pages. The text portion notification is a small dot and not easily seen. Please allow us to combine pages and make the color coding and notifications go back to blue needing attention and black having been answered. You made it hard on my business to verify the call statues by having to jump back and forth between the different pages and now were not catching the calls in the required time . We are under a city ordinance to answer them in a certain amount of time.... if not we will be forced to find another system . Thanks!
  • Nov 20, 2021

    By Kelly Funderburg
    I work from home and prefer to use my phone than the wired headset and got new Samsung phone and phone app will not work, can't call out or receive calls but can see calls coming in.
  • Nov 25, 2021

    By ron bo
    Used to be able to play my voicemail now it just keeps trying to get it to play. Connected via Wifi so no issue on connection.
  • Nov 12, 2021

    By Ryan B
    Loses connection when I have 5G in a city. "Bad network connection" is BS. Just admit the app is garbage. On top of that, there are a ton of errors constantly. Just choose a different company.
  • Nope. Sep 4, 2020

    By zero to hundred
    I’ve had RC a couple of years. It’s been ok. The service is spotty in the limestone building where I often work. I had to stand near the fire escape on the third floor to get a call through. With the recent upgrade the calls often go silent for a few seconds, even at home where I have high speed internet. This is improved when I turn off WiFi sometimes. But it’s a problem. It seems unprofessional to have a spotty phone. Customer service diligently worked on the issue for a couple of weeks, but it was not resolved. I appreciate their diligence. Customer service is responsive and helpful. The best solution I got for my issue was to get closer to my router, which doesn’t seem to help at all. My business is mobile and I can’t always find a router. There’s an upgrade in the next few days that I hope will improve my service. I have iPhone 8. I’m looking for another VOIP product with decent customer service.
  • img Community
    Anyone running a big business knows that, out of 100 clients, 5-10 are bound to be unhappy about something. Helping them out is definitely easier with a user-friendly platform that lets you send messages, check mail, record calls, deal with voice mail, etc.
    img by Antonio
    1 month ago

No reviews available

  • Nov 5, 2021

    By Y G
    As a seller of Unified Communications I can say with confidence the RingCentral app is superior to any offering on the market, having tested tens of other apps the RC reliability is off the charts, the features and functionalities at your fingertips are unparalleled, RingCentral is a no doubter.
  • Fantastic Application Business Portal Jan 10, 2020

    By USAWebLady
    We’ve been using Ring Central for over 10 years now. It’s never let us down with business. We have our Fax setup and our 800 number! To save endless worry our company faxes our documents to our business then stores them. Ring Central is not just an answering service! Your service can be moved to a complete virtual office. It’s been 100% reliable and we pay annually now. We have modified our calling and greeting and extensions. Customer service is there to walk you through each step. It’s great to call and your Directory Identification Shows up. They send us our call logs and filter the spam. Take the time to start basic with your numbers and forwarding calls. Then learn how your VIRTUAL OFFICE SHOULD BE PRESENTED. Alinea Adair - Medallion
  • Works Great! Dec 13, 2019

    By Dello215
    I have to admit, I was not happy with having to switching to the new app. Its very different from the old app, but as we all know nothing last forever. The only issue i had with the new App was i didn’t know how to turn off Voice over calls, my mobile phone provider doesn’t do web while on a call, so VO Calls don't work for me, I need calls to ring directly to my mobile number. Anyway I called customer care and found out how to turn off (first ring desktop and smartphone) and my problem was fixed. There is so much more on the new app. Great Job Ringcentral! Im still a happy customer.
  • Nov 29, 2021

    By danny marks
    Great for kerping in touch with my employer and employees, easy access to my past events and future events.
  • Best I’ve Seen Feb 11, 2019

    By Humblehg
    I hope to one day buy this company. You simply can’t beat what they day. Think of them as a communication enabler company. Glip is free it’s better than Slack it integrates with video and voice then you have the phone tool simply killing it. When I buy the company I will improve their administrative tools and training for power users and administrators. Kind of like Dropbox did a few years ago except I wouldn’t give up like Dropbox did I would keep pushing until my excellent administrative abilities becomes our advertising.
  • Nov 17, 2021

    By Adrian M
    easy to use, calls are very clear. my one issue would be saving and looking up numbers on the app. when I save the numbers on my phone they are easier to find later on
  • Decent App that is solid for features. Needs a dark mode! Jun 2, 2020

    By Doc King87
    Good App and service, I have been happy with RingCentral as a service. Except they have been hard to reach for me on one occasion but the current times are strenuous for businesses. It does take some getting used to. The UI isn’t the most friendly and the menus need a overhaul. The tabs on the bottom are fine but need to be more noticeable. The main opening menu should be able to customize what you use the most. The one that’s there is focused on just team conferencing. The worst part for me are the tabs on top, they are smaller and more narrow, harder to quickly shift between. Those are my criticisms but none are deal breakers.
  • Please Add Reply option from mobile app Feb 23, 2018

    By WolfRadio.net
    The app is great however I am not able to reply two files events and tasks on the mobile device. I would also like to be able to upload photos to events in tasks from the mobile device like on the desktop application. It’s very important that were able to attach files and photos to the correct conversation from the mobile application it makes it very difficult to have to run to desktop computer every time we want to reply to one of these conversations other wives on the mobile app it just goes to the main conversation stream. Other than that the application is great thank you.
  • Good app...but major short coming to the service! Aug 11, 2020

    By Spinnaker093
    I was in the process of switching to RingCentral from 8x8 because you cannot schedule a video meeting with the 8x8 mobile app. RingCentral allows you to do this, plus I really liked the iPhone and iPad app along with some neat features RingCentral provided. The reason I decided not to move forward are the following: 1. The RingCentral desktop app does not sync with your Outlook or Google contacts. You have to manually input each and every contact into you desktop application. This includes every new contact you have in Outlook or Google contacts. This is a major downfall of RingCentral and something I cannot believe they do not have a solution for. WHY would any legitimate business use RingCentral without the ability to sync your contacts with the desktop app for quick access to dial a number? The main use of RingCentral is to make calls! This is a major shortcoming and one that immediately disqualifies RingCentral. 2. The RingCentral iPhone app is great and does sync with your phones contacts. The issue I had was that all of your RingCentral call activity shows up in your dedicated phones calling activity. There is no way to change this with RingCentral. You should have the option to separate the two and only view your RingCentral call activity within the mobile app.
  • Nov 22, 2021

    By Deon Van2022
    It's more then perfect! Thanks then it makes it way to easy for me to learn when all I need is a way to Express deliver me a iPhone with the best security system and a Coach willing to devote his or her time to put into someone willing to run with more then you deliver!
  • Nov 22, 2021

    By Tony LaMere
    The newest update breaks the bottom menu bar and makes the app difficult to navigate. It looks nothing like the screenshots showing off this new menu update.
  • The new app Feb 6, 2021

    By Leporigang
    My business purchased ring central based on how well it worked. I was duped into buying multiple lines I didn’t need but that’s for another day. If your a small business you will only need one line. Since the new app came out we were forced to move over to it. The old app used to show all calls, voicemail and texts one one last and were colored coded based on the status of the call.... we loved that, hence the reason for using this app. Now the new app separates them into their own pages. The text portion notification is a small dot and not easily seen. Please allow us to combine pages and make the color coding and notifications go back to blue needing attention and black having been answered. You made it hard on my business to verify the call statues by having to jump back and forth between the different pages and now were not catching the calls in the required time . We are under a city ordinance to answer them in a certain amount of time.... if not we will be forced to find another system . Thanks!
  • Nov 20, 2021

    By Kelly Funderburg
    I work from home and prefer to use my phone than the wired headset and got new Samsung phone and phone app will not work, can't call out or receive calls but can see calls coming in.
  • Nov 25, 2021

    By ron bo
    Used to be able to play my voicemail now it just keeps trying to get it to play. Connected via Wifi so no issue on connection.
  • Nope. Sep 4, 2020

    By zero to hundred
    I’ve had RC a couple of years. It’s been ok. The service is spotty in the limestone building where I often work. I had to stand near the fire escape on the third floor to get a call through. With the recent upgrade the calls often go silent for a few seconds, even at home where I have high speed internet. This is improved when I turn off WiFi sometimes. But it’s a problem. It seems unprofessional to have a spotty phone. Customer service diligently worked on the issue for a couple of weeks, but it was not resolved. I appreciate their diligence. Customer service is responsive and helpful. The best solution I got for my issue was to get closer to my router, which doesn’t seem to help at all. My business is mobile and I can’t always find a router. There’s an upgrade in the next few days that I hope will improve my service. I have iPhone 8. I’m looking for another VOIP product with decent customer service.
  • Oct 13, 2021

    By Melanie Lentz
    I have worked on RC 8+ hours a day since 3/2020. Every once in while there would be a hiccup, and that was fine. However the last couple weeks are horrible. Constantly getting prompt to switch to this device. If i open another app, callers can no longer hear me, but i still hear them(that was never an issue before). Now i can ONLY have RC on my screen while conducting business calls. It's terrible. I downloaded the update that was supposed to fix the bugs, but it doesn't help
  • Oct 31, 2021

    By Fubu The Rat Terrier
    Not available on Samsung Smart Watch! Service is not consistent. Constant complaints from my business clients about echo effect on their end. I have to hang up and call them back, its embarrassing. Constant bad connection between internal users... i have said "can you hear me now?" More times than a Tmobile commercial on 24hr loop. Frustrating!!
  • App is decent. Customer Service is horrible as of late. Aug 13, 2020

    By chicagokalo
    Ringcentral started as an incredible VOIP option. Their service was incredible, response time was quick, and problems were easily resolved. I’ve been a customer for 5 years. However, within the past 60 days, I’ve experienced hell. I’ve been trying to resolve a billing issue and number change for a month - YES, 4 weeks. I’ve been on hold for 6 hours in total and have spoken to 8 people and sent countless emails. As of this posting, still no resolution. I’m switching. Update: August 13th. All issues have been rectified; however my service was suspended because RingCentral failed to follow through in time. I was appalled that they disconnected my service when I was not at fault. Regardless, they have rectified all issues. It took a month. That’s just not professional or what should expected of a top-tiered servicer.
  • Keeps getting worse Jul 30, 2020

    By gmperf
    After being a Ring Central customers for over 5 years, I will probably have to say good bye. They seem to be working hard to add new features to Ring Central. The problem is, phone calls seldom come through. The basic function of receiving incoming calls is simply not reliable. I would settle for better than 50% of calls coming through on the app. Nope. The app crashes often. When you reopen the app it tries to call the last phone number that tried to call you. Check the app at 9pm at night and bam, it calls your last incoming phone number. Frequently you will receive email from Ring Central about all the new added features. THE INCOMING PHONE CALL FEATURE IS BROKEN! It has been broken and is getting even worse.
  • Sep 28, 2021

    By Bobbie Flores
    The messages work great but since the app update, my RC rings but doesn't pop up or give me any way of actually answering the call which makes it pretty useless as a phone app.
  • Nov 25, 2021

    By Michael Wenrich
    This latest update is terrible. If I have to write a long message and tag the team or multiple people by the time I post it undoes half or all of my tags! Then I click edit, and have to retag each person one at a time. I have no clue why its like this but it's a nightmare
  • Allows Scammers On Their Platform Oct 12, 2021

    By Kyli C
    I was invited to this app by a “company”, which turned out to be a scammer. I thought I was applying for a job at the company, but instead, the person tried to scam me. Now I just want to delete my account and move on with my life, but there is NOWHERE on the Ring Central app for me to delete or deactivate my account. It won’t even allow me to change the name of the company I’m associated with. So my name is forever associated with the scam fake company on the Ring Central app. I tried to use the “chat with support” option to see if I could speak with someone to see if maybe they could delete my account for me (since I’m apparently not allowed to do it myself), but all I was allowed to speak with was a chat bot. When I asked for a live agent, the bot told me that only company administrators are allowed to speak with live agents, and that I would have to speak to my “company administrator” for the issue. But the problem is that the “company administrator” is a SCAM ARTIST! I literally just want to delete my account. I don’t understand why this is so difficult. I don’t want to be associated with these scammers. I can’t believe they would make you jump through hoops to delete your account, yet when it came to creating my account, I was able to do so in seconds. DELETE MY ACCOUNT!!
  • Dismiss reminder Dec 1, 2020

    By -Thisappblowswhales-
    This app is unbelievably bad. Dismiss the call quality reminder forEVER! Not just for 24 hours. My god, I mean I love having to press extra buttons after every call. Like whenever I make a call with my regular phone, the thing I always look forward to is leaving a call quality rating! And my grandmas old rotary phone, after each call I used to love talking to the switch board operator to tell her the quality of the call, but then she’d politely ask if I’d like to dismiss the reminder and I’d say yes!! And she’d reply, great, I’ll remind you again tomorrow. Also, what fricking app am I supposed to be using? Same goes for my work computer. You know how many times I’ve missed calls because it was in “meetings” or vise versa? I love telling my new boss that I’m late because I can’t figure out how to use over bloated phone software. And if it’s not already open on the computer (consuming a quarter gig of ram and a handful of cpu just at idle), it takes at least 3 minutes to open and connect. Three minutes late to every meeting because I had to figure out first which app, then wait for it to open, because I need every resource my computer has for my regular job functions, not meetings. So I’ll just use my phone app(s), oh wait, which one again?
  • SHADY CROOKS! May 29, 2020

    By MAnnMngmt
    I signed up for a 15 day job free trial and I did it all online on their website then I installed their app with absolutely no issues at all! I actually enjoyed the product but financially it’s not a smart investment for me or my business during this uncertain time so I got online to cancel my account prior to the expiration of my FREE TRIAL which is 5/28... when I chose to cancel the account it tells me, for the FIRST TIME EVER, that I have to call an 800 number to cancel. I immediately call the 800 number & the message says, the CANCELLATION DEPARTMENT is currently closed & their business hours are Monday through Friday.... well my free trial was to expire tomorrow so I screen shot everything and I got online & flagged the merchant on my account to prevent a charge since I’m attempting to cancel before the trial ends and they are PREVENTING me from doing so. 15 minutes after I had called & after I had blocked any charges from this merchant, they tried to charge my bank account. I find this to be shady, unprofessional & just simply not good business because now I’ll never use this company again and I’ll spread the word. Now if they make this right & apologize, then I’ll gladly change my view since every business has glitches and makes mistakes- I’ll update once I get a resolution, or IF I do!
  • Nov 12, 2021

    By Ryan B
    Loses connection when I have 5G in a city. "Bad network connection" is BS. Just admit the app is garbage. On top of that, there are a ton of errors constantly. Just choose a different company.
  • No access to voicemails since “upgrade” Nov 6, 2019

    By aniberr
    I went to the new version of the app as instructed, early in the process. I continually get an error message telling me I need to switch to the new version of the app—though it shows as “open” on App Store, and it is a different RC app. I have to click through several “welcome” prompts every time I get into the app—only to have lost all access to incoming voicemails from my clients and new customer inquiries. If it weren’t for the vmail sound clips sent via email, I would get none of them—and I would have had to cancel this service weeks ago. It’s tough to get the problem to customer service—but finally I got a reply—and their “answer” days later was that it’s some kind of glitch and the company is still working on it. Not fixed yet—and no promise of when it will be. I guess the customer with one or two lines is not too high a priority? Anyone have a recommendation for a different provider to change to?
  • Bug fixes that made worse bugs Dec 16, 2020

    By KaitaP
    I’ve learned to deal with the spotty service and weird quirks of this app (random silence in calls, no UI indicator when a call drops so I keep talking for 30 seconds before I realize nobody’s there, having to intrude in my coworker’s office every time I want to make a call because her room is the only place I get service within the app despite having completely normal service for my actual phone everywhere else) but as of the most recent update, the app won’t even open. I just get the splash screen for 10 seconds or so before the app quits. We use this at my job to get in contact with folks who can’t always text, so I can’t just message them through the web app (also, super frustrating that my contacts don’t sync, so when I do try this I have no idea who I’m trying to text). Really frustrating for me & for my clients who are trying to get in touch, especially in an emergency.
  • Nov 18, 2021

    By Vladimir Semenco
    Stopped use it in August, called them to cancel cervice. Support guys said , you are ok. But they still send me invoices, try to call them , but no result
  • Lousy app and even worse customer service Sep 27, 2019

    By SailTX
    They forced users to “upgrade” to this app. The old app works far better. Now, there’s no way to block numbers easily like before. Find that my toll free number, which I’ve never used or published, gets 2-10 fake calls a day. Some are phishing, others don’t even come through. I’ve probably blocked 400 or more numbers over the years. It was one of the few features I could count on. It is very concerning that these calls don’t even go through, but, of course count against my plan, and now, it is extremely difficult to block them. Truly makes me question what Ring Central’s agenda is. This used to be a better company, before they started emulating the large phone companies, charging fake taxes and relaying almost exclusively on international call centers. Customer service is truly pathetic and the company is simply not responsive to issues.
  • Sep 19, 2021

    By Kris Romer
    Been trying on & off for MONTHS to get this app downloaded onto my Amazon Fire android table. Only need it for one monthly meeting, used android phone dial-in to date. All my devices android - issue seems Google vs Android apps not compatible! Took 2hrs following steps to get Google/Google Play installed, (didnt work from Amazon either!) Was my last attempt, looks - YIPEE, as if downloaded. Not tried app yet - will review... If its works (on my Amazon Fire)

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RingCentral MVP: Message, Video, Phone

RingCentral MVP: Message, Video, Phone