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Ring - Always Home

Ring - Always Home

Ring.com

See and speak with your visitors from anywhere in the world on your smartphone

4.3 Ratings 297K+ Reviews 10M+ Downloads

Ratings & Reviews

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  • img Community
    Whether you're just 2 streets away or circling the globe, you can rest easy knowing that you can monitor and respond to anyone who comes calling in your absence. It works with a smart speaker and is embedded with motion detection software. One distinguishing feature would be its capacity to capture people faces clearly, even at night.
    img by Sunnie
    2 years ago
  • Sep 16, 2021

    By Katie McElroy
    The app constantly says my camera is offline, but if someone triggers the motion sensor I get notified and can open the live view. So it's obviously not offline. One of the reasons I bought this was to help with OCD when I'm not at home (so I can see the front door) and it's become useless for that.. I just have to wait for someone to trigger it to open live view.
  • Motion zones: BIG STEP backwards!!! Mar 25, 2021

    By magnum6363
    First, I want to say that I have been a fan of Ring for 3 years. In fact, I have recommended Ring over other systems to friends and family many times. I have multiple AC powered only flood cams and doorbell cams around my property. I have AC only cams because of the detail and flexibility in the configuration of multiple motion zones on these devices. However, in a recent update, they removed the Active checkbox that allowed for the selection of one of multiple zones defined on a cam. As a result, you must delete your other 2 motion zones when you need one of them active. Then, when you want them back, you must redefine them! Why is this an issue? Let’s say you have cams looking down on a basketball court. When the team is practicing, you do not need to record all activity. Instead, you just want the area/zone around the court protected by your camera system. If someone enters the zone, you want notified. Otherwise, no alerts. As someone who designs interfaces and software as a profession, I can tell you that this was an unforgivable decision. You need to think long before ever removing a powerful feature that has been inherent for years. For this reason, my experience with the app is now a frustrating experience. I have since stopped recommending Ring. I am now looking for another solution.
  • Love and Hate Product Apr 7, 2018

    By Heiliner
    I love the concept of the product. The reviews about slow lag times are true. To make the cameras functional I have had to purchase two cameras per each location. For example I have a RingPro doorbell and a second camera facing 90 degrees off the other camera. One of the two cameras gets the intruder. I have the same set up for the driveway; two cameras at different locations. The cameras caught some fellow around 2 in the morning walking up into the driveway and trying the door handles of the locked cars. The RingPro extenders don’t have enough range. I have had to purchase a more powerful extender to get the speed and quality up on one of the cameras. The notification on the iPhone cannot be changed so the sound is like tinker bell. I have asked for a vibrate only notification but so far nothing. Bottom Line: don’t expect to purchase ONE camera and have everything work without problems. This product is still being developed. UPDATE: Ring keeps getting better...they have done away with the “tinkled bell” alert sound as the only alert sound and added voice alerts which are much better. Ring has also added a “snooze” function which will stop alerts up to 2 hours.
  • Good technology that needs work Jun 23, 2018

    By Chmsyd
    I must say it is awesome knowing what is going on at home when your away. I gave this product only two stars initially because I have had numerous problems with it ever since I got it. I have had problems with WiFi connection, batteries and poor video quality or delayed play back when someone is either at the door or in my driveway. I contacted Ring support more than I can count and every time I did the same trouble shooting that never fixes the problems, you would be better off getting something that actually works, I am taking it down and replacing it with something that works. I may consider using Ring again when all the problems are fixed, until then better luck next time Update: After speaking with Sam from Ring headquarters, she did everything she could to help me. Sam offered a full refund for the products and stayed in touch even after I received my refund. Because of Sam, I may consider using Ring Cameras in the future. Sam know how to treat a customer and she made sure I was satisfied. I am updating my review to 5 stars because of the service Sam provided me with. This is what I call customer service, Thanks Sam.
  • BAD UPDATE Oct 7, 2018

    By FloridaNeighbor
    I love the concept of the Ring device and instant notifications triggered by motion or a doorbell ring. Unfortunately, this falls short when timing is critical. To only see the back of someone because of the delay in activation defeats the purpose of the device. Now for the recent update. I updated the app, as prompted, to ensure the best results for my security device. BIG MISTAKE!! All of my recordings were deleted! When I tried view even the most recent motion activation, I was able to receive the notification, but I had a message stating my plan was expired attached to every single notification (Motion, Live View and Doorbell). I spent an hour on the phone with customer service as my plan was not expired. The rep couldn’t explain what happened. On a whim, I deleted the app and reinstalled it, and tadah, everything came back. Ring People: if you are reading this, please correct whatever went wrong!!! I didn’t even know that my videos were deleted or that newer stuff was not being recorded until I went into the videos to delete the ones I didn’t want. This is potentially dangerous when homeowners think they are protected by surveillance and that surveillance fails from a flaw in the app without even knowing it until it is too late. Hopefully everything doesn’t get screwy again as I only discovered the issue today.
  • Newest update Dec 22, 2019

    By Fallen_Anjel
    Either something happened with the new update or idk what. I’ve been using my two spotlight cams for 9 months now. The doorbell for 20 months. I have a Wasserstein solar panel hooked up to one spotlight cam. The battery stopped charging two weeks ago. That’s another story. I haven’t used these cameras in the cold yet. We had a few cold nights in the teens. I thought maybe it was the cold so I brought them all inside, charged batteries for over 12 hours. Even tho the website says operating temp is like 4°. But that’s the operating temp or the DEVICE. I’m wondering what the operating temp of the BATTERIES are. Installed everything again. Solar panel still not charging battery. (I’ll deal with Wasserstein later). In all three products the video is choppy and pixelating and slow. I cannot touch the screen to dismiss the onscreen controls. Nothing has changed in my WiFi settings. The router is in the same spot it’s been for four years. This seems to have started after the recent update. I have 4 stars because while they do what I mostly want there is a LOT of room for improvement. If I could install a real security system I would but I rent and can’t be drilling holes into the house or the walls or floors for wires. Please check into this.
  • New idea, use AWS for motion tagging Dec 12, 2018

    By Sircoffee
    Use the power of amazons AWS to tag possible motion that sets off my cameras. Simply place a blue or red box around the item triggering the camera detection. Take a still of the video with the item triggering my motion detector and send that image as a notification on my iPhone. That way I can chose to open the app and view the video or see that it was my wife pulling into the driveway. It takes too long for me to move from the notification to the video, even on high speed WiFi with my iPhone XS Max. By the time I view the live video, the item setting off my motion detector may no longer be in frame. Then, I have to wait for the motion history to load the video to your servers in order to view. I spend a minute refreshing the list, all the while the item setting off my motion detector has moved to a new location. I love the cameras and the system overall, but the time delay from notification to viewing my camera feed is too slow and cumbersome. This eventually causes me to pass on viewing some motions. If it happens to me, then I know it happens to others. One day my lack of motivation is going to cause harm and render your services null, the whole reason I’ve paid for cameras and video storage in the first place.
  • Sep 20, 2021

    By Tony Stark
    Like many others have stated, the app crashes and doesn't always like to quickly connect to Live View when checking alerts. I have a Wi-Fi 6 mesh network with complete coverage of my property, gig internet, and a healthy blend of Wi-Fi, Z-Wave and ZigBee devices. I know the issue is not on my end. Granted it doesn't happen to me that often, but when it does, it makes me question why I also pay for the Ring alarm if I can't have reliability. Also, DARK MODE IN APP IS NEEDED NOW!
  • Floodlight Cam needs more control of lights Nov 4, 2017

    By MDK1705
    I own both a ring doorbell and a ring floodlight cam. Overall I am pleased with both. The cameras are excellent, day and night. The motion sensing is almost perfect (but occasionally does miss activity). Notifications are almost immediate (most of the time). I purchased the Floodlight cam to replace a motion sensing fixture that had a photocell for dusk to dawn operation year round at 50% intensity until it detected motion, then 100% intensity until no longer detecting motion. This was a great product that worked well. The ring floodlight cam was advertised to have a dusk to dawn feature but all I can find is to set specific on/off times, even though dusk and dawn change throughout the year. I have yet to find a way to program the lights to come on at dusk and off at dawn regardless of time of year. FAQ said that although dimmability was not available yet it would be offered in a later update. When I purchased the floodlight cam I was promised by the ring rep that it would be an available feature soon. I’m still waiting for the dimmer feature. I’ve tried to leave the lights on all night but my neighbors say it is too bright and shines in their windows. Please update the app with both the dawn to dusk feature and the dimmer feature as promised. Then I will be pleased to give 5 stars.
  • Sep 16, 2021

    By Katie McElroy
    The app constantly says my camera is offline, but if someone triggers the motion sensor I get notified and can open the live view. So it's obviously not offline. One of the reasons I bought this was to help with OCD when I'm not at home (so I can see the front door) and it's become useless for that.. I just have to wait for someone to trigger it to open live view.
  • Motion zones: BIG STEP backwards!!! Mar 25, 2021

    By magnum6363
    First, I want to say that I have been a fan of Ring for 3 years. In fact, I have recommended Ring over other systems to friends and family many times. I have multiple AC powered only flood cams and doorbell cams around my property. I have AC only cams because of the detail and flexibility in the configuration of multiple motion zones on these devices. However, in a recent update, they removed the Active checkbox that allowed for the selection of one of multiple zones defined on a cam. As a result, you must delete your other 2 motion zones when you need one of them active. Then, when you want them back, you must redefine them! Why is this an issue? Let’s say you have cams looking down on a basketball court. When the team is practicing, you do not need to record all activity. Instead, you just want the area/zone around the court protected by your camera system. If someone enters the zone, you want notified. Otherwise, no alerts. As someone who designs interfaces and software as a profession, I can tell you that this was an unforgivable decision. You need to think long before ever removing a powerful feature that has been inherent for years. For this reason, my experience with the app is now a frustrating experience. I have since stopped recommending Ring. I am now looking for another solution.
  • Love and Hate Product Apr 7, 2018

    By Heiliner
    I love the concept of the product. The reviews about slow lag times are true. To make the cameras functional I have had to purchase two cameras per each location. For example I have a RingPro doorbell and a second camera facing 90 degrees off the other camera. One of the two cameras gets the intruder. I have the same set up for the driveway; two cameras at different locations. The cameras caught some fellow around 2 in the morning walking up into the driveway and trying the door handles of the locked cars. The RingPro extenders don’t have enough range. I have had to purchase a more powerful extender to get the speed and quality up on one of the cameras. The notification on the iPhone cannot be changed so the sound is like tinker bell. I have asked for a vibrate only notification but so far nothing. Bottom Line: don’t expect to purchase ONE camera and have everything work without problems. This product is still being developed. UPDATE: Ring keeps getting better...they have done away with the “tinkled bell” alert sound as the only alert sound and added voice alerts which are much better. Ring has also added a “snooze” function which will stop alerts up to 2 hours.
  • Good technology that needs work Jun 23, 2018

    By Chmsyd
    I must say it is awesome knowing what is going on at home when your away. I gave this product only two stars initially because I have had numerous problems with it ever since I got it. I have had problems with WiFi connection, batteries and poor video quality or delayed play back when someone is either at the door or in my driveway. I contacted Ring support more than I can count and every time I did the same trouble shooting that never fixes the problems, you would be better off getting something that actually works, I am taking it down and replacing it with something that works. I may consider using Ring again when all the problems are fixed, until then better luck next time Update: After speaking with Sam from Ring headquarters, she did everything she could to help me. Sam offered a full refund for the products and stayed in touch even after I received my refund. Because of Sam, I may consider using Ring Cameras in the future. Sam know how to treat a customer and she made sure I was satisfied. I am updating my review to 5 stars because of the service Sam provided me with. This is what I call customer service, Thanks Sam.
  • BAD UPDATE Oct 7, 2018

    By FloridaNeighbor
    I love the concept of the Ring device and instant notifications triggered by motion or a doorbell ring. Unfortunately, this falls short when timing is critical. To only see the back of someone because of the delay in activation defeats the purpose of the device. Now for the recent update. I updated the app, as prompted, to ensure the best results for my security device. BIG MISTAKE!! All of my recordings were deleted! When I tried view even the most recent motion activation, I was able to receive the notification, but I had a message stating my plan was expired attached to every single notification (Motion, Live View and Doorbell). I spent an hour on the phone with customer service as my plan was not expired. The rep couldn’t explain what happened. On a whim, I deleted the app and reinstalled it, and tadah, everything came back. Ring People: if you are reading this, please correct whatever went wrong!!! I didn’t even know that my videos were deleted or that newer stuff was not being recorded until I went into the videos to delete the ones I didn’t want. This is potentially dangerous when homeowners think they are protected by surveillance and that surveillance fails from a flaw in the app without even knowing it until it is too late. Hopefully everything doesn’t get screwy again as I only discovered the issue today.
  • Newest update Dec 22, 2019

    By Fallen_Anjel
    Either something happened with the new update or idk what. I’ve been using my two spotlight cams for 9 months now. The doorbell for 20 months. I have a Wasserstein solar panel hooked up to one spotlight cam. The battery stopped charging two weeks ago. That’s another story. I haven’t used these cameras in the cold yet. We had a few cold nights in the teens. I thought maybe it was the cold so I brought them all inside, charged batteries for over 12 hours. Even tho the website says operating temp is like 4°. But that’s the operating temp or the DEVICE. I’m wondering what the operating temp of the BATTERIES are. Installed everything again. Solar panel still not charging battery. (I’ll deal with Wasserstein later). In all three products the video is choppy and pixelating and slow. I cannot touch the screen to dismiss the onscreen controls. Nothing has changed in my WiFi settings. The router is in the same spot it’s been for four years. This seems to have started after the recent update. I have 4 stars because while they do what I mostly want there is a LOT of room for improvement. If I could install a real security system I would but I rent and can’t be drilling holes into the house or the walls or floors for wires. Please check into this.
  • New idea, use AWS for motion tagging Dec 12, 2018

    By Sircoffee
    Use the power of amazons AWS to tag possible motion that sets off my cameras. Simply place a blue or red box around the item triggering the camera detection. Take a still of the video with the item triggering my motion detector and send that image as a notification on my iPhone. That way I can chose to open the app and view the video or see that it was my wife pulling into the driveway. It takes too long for me to move from the notification to the video, even on high speed WiFi with my iPhone XS Max. By the time I view the live video, the item setting off my motion detector may no longer be in frame. Then, I have to wait for the motion history to load the video to your servers in order to view. I spend a minute refreshing the list, all the while the item setting off my motion detector has moved to a new location. I love the cameras and the system overall, but the time delay from notification to viewing my camera feed is too slow and cumbersome. This eventually causes me to pass on viewing some motions. If it happens to me, then I know it happens to others. One day my lack of motivation is going to cause harm and render your services null, the whole reason I’ve paid for cameras and video storage in the first place.
  • Sep 20, 2021

    By Tony Stark
    Like many others have stated, the app crashes and doesn't always like to quickly connect to Live View when checking alerts. I have a Wi-Fi 6 mesh network with complete coverage of my property, gig internet, and a healthy blend of Wi-Fi, Z-Wave and ZigBee devices. I know the issue is not on my end. Granted it doesn't happen to me that often, but when it does, it makes me question why I also pay for the Ring alarm if I can't have reliability. Also, DARK MODE IN APP IS NEEDED NOW!
  • Floodlight Cam needs more control of lights Nov 4, 2017

    By MDK1705
    I own both a ring doorbell and a ring floodlight cam. Overall I am pleased with both. The cameras are excellent, day and night. The motion sensing is almost perfect (but occasionally does miss activity). Notifications are almost immediate (most of the time). I purchased the Floodlight cam to replace a motion sensing fixture that had a photocell for dusk to dawn operation year round at 50% intensity until it detected motion, then 100% intensity until no longer detecting motion. This was a great product that worked well. The ring floodlight cam was advertised to have a dusk to dawn feature but all I can find is to set specific on/off times, even though dusk and dawn change throughout the year. I have yet to find a way to program the lights to come on at dusk and off at dawn regardless of time of year. FAQ said that although dimmability was not available yet it would be offered in a later update. When I purchased the floodlight cam I was promised by the ring rep that it would be an available feature soon. I’m still waiting for the dimmer feature. I’ve tried to leave the lights on all night but my neighbors say it is too bright and shines in their windows. Please update the app with both the dawn to dusk feature and the dimmer feature as promised. Then I will be pleased to give 5 stars.
  • Sep 22, 2021

    By David F
    This app used to work great, cameras were awesome. Something changed recently and the whole Ring ecosystem seems to have gone drastically downhill. Connectivity is spotty at best, app fails to load regularly, and even with 200mbps internet and great wifi, the cameras and app do not sync. I should have known better when the app has a second app "rapid ring" used for these exact issues. I'm sad to see Ring going downhill, I really used to love this platform.
  • Sep 20, 2021

    By The Last One
    It constantly disconnects from the Wi-Fi network and I have to physically reset the device in order to reconnect. If I am out of town and this happens, I am pretty much out of luck because there is no way for it to reconnect. Other devices such as a phone or laptop generally reconnect to your Wi-Fi whenever services are disrupted. However, for the ring, someone has to physically do it which is absolutely mind-blowing. I'm not renewing my membership and I will be looking for a new doorbell.
  • Ring 2 not ready for prime time Aug 17, 2018

    By 581 Ford
    I have a Ring 2 that’s almost worthless. I am receiving alerts but they’re several seconds delayed. My settings are set to be as fast and sensitive as possible. Same problem many other of your other customers complain about. I wish you would at least have the option of turning off the 10 minute timer that shuts down live view. Should be the customers decision to drain the battery in live view. That’s why I bought an extra battery. Also, one of the times I tried calling you I was given the option of making an appointment for you to call me back but you never did. And Kaitlyn@Ring, don’t bother to paste your typical reply telling me to email you because you’re so concerned. I’ve read your response back to other customers so many times that I’ve memorized it. Customers should realize if you have to paste that same cookie cutter reply addressing everyone’s concern then Ring and your customers have a really big problem. I’m connected to my 2.4 GHz network and hitting roughly 8Mbps at -53 dBm power. Being an engineer I realize that the business unit and marketing/sales have more say than the technical staff at most companies. The technical people rarely want to release the product before it’s ready but the business side always makes that happen which is why your commercials on TV are so great but your product has a lot to be desired. And you Kaitlyn, I’m not sure which side of the house you’re on but I hope they’re paying you well.
  • Sep 21, 2021

    By Andrew Hegwald
    I purchased a ring doorbell pro and was instantly disappointed. The app constantly freezes when trying to communicate. Thinking maybe I just got a bad doorbell i purchased a second directly through ring. Now the app is so bugged it won't even let me set it up. On top of all that I feel this company is demanding too many personal details. They don't need to know my address and phone number. Atleast make it voluntary instead of mandatory.It sounds to me like collecting more data for the feds.
  • Can’t chime and stops working randomly Jul 19, 2019

    By Km jailjljh
    We’ve had our Ring Pro for over two years and have intermittently had an issue where it would stop working right after someone rang the doorbell and wouldn’t work again until it was unplugged and plugged back in. This issue has been prevalent since a few months after we purchased. Any time I called customer service they would just have me run a reset and say it was working again and that there was nothing else they could do for me. Well finally a customer service person was unexpectedly helpful and had me do all sorts of tests to check how much power it was getting and come to find out it gets enough power, but there’s some sort of ‘fluke’ issue some of the doorbells have that prevent them from being able to operate all the time when the in-house chime is also activated. And wouldn’t it happen to be that we finally figured the cause of this problem out a few months after the warranty period expired. They were gracious enough to offer a discount on purchasing a new one, but if I didn’t want to buy another possibly faulty doorbell I would need to deactivate my internal chime, and just keep checking my app to see when it stops working so I can go home and perform another reset. I just got done with another reset because I realized today that my doorbell hasn’t worked for over a week. I would definitely not recommend this doorbell to anyone, and I will be searching for a replacement as soon as I finish posting this review.
  • Gift from hell May 13, 2020

    By upsettyspaghetti1101
    We got a ring for Christmas last year and were so excited to set it up! It had always sounded like a nice idea to be able to check who was at the door and I park on the street in front of our house so I could keep an eye on that as well. I think the only time motion is detected is when I walk walk out the front door myself or if a car drives by. I’ve had deliveries arrive and people knock on the door and there’s no motion detected and no recording in sight. Luckily the doorbell function seems to work (unless the battery is dead which is every other week) and I’ll never know who is at the door because of all the connectivity issues and super long waiting times to load the feed (even after upgrading the internet several times). Our neighborhood has had several instances of car parts stolen and even a break in at our neighbors and of course every time the battery has either been dead, no connection during the time it occurred to record, or simply no motion detected. Don’t even get me started on the online community! I shared a video I did catch of a strange man taking pictures of my neighbors house (two days before the break in) and was repeatedly called stupid and a terrible person for not calling the police despite the first sentence of the post stating the police had already been called and this was a warning to others that saw him in the neighborhood. Save yourself the time, money, and frustration and keep it simple with a button and a battery.
  • Sep 22, 2021

    By Yvonne Weirr Chiana
    I wish I read the reviews before buying this lousy Ring. I purchased this a little over a month ago and when the last storm came, I lost internet service for a few hours. Ring used that opportunity to "conveniently" disconnect from the internet. Now I'm being referred to a 5-digit number below the QR code on the device. Its been 10 days and this equipment has been offline and out of service. This is simply INSANE! I'm going to UNSUBSCRIBE from the ridiculous monthly charge for the live previews.
  • Major Glitch in This App Jun 11, 2020

    By professorofenglish
    There is a major flaw in the Ring app for iPhones. Whenever I’m alerted of motion or the presence of a person in front of my Ring camera, the recorded video of the incident is visible but never available/clickable. I can see this most recent recording on the history page, but it won’t open, yet all of the other recordings can be opened and played. I then have to close out the app that I had just opened and access the recording after that. This is a waste of time that could be dangerous if someone were trespassing on my property and looking to break in. I even made sure to download the update for the app, yet this problem still persists consistently. What is the point of having a security camera if I have to twiddle my thumbs and jump through hoops to watch the video that alerted me of the presence of unexpected motion? Being alerted at 3 a.m. of motion and then having to open and close the app a couple of times before knowing what triggered the alert is nerve-wracking. This needs to be fixed ASAP. We spent a lot of money on three Ring cameras, which are only as good as the software that comes with them. I want to add that it takes forever to connect with the live view for one of my cameras, which makes that camera virtually worthless. I always have to walk to that side of the house and look out the window after receiving an alert about motion that was detected there.
  • Sep 13, 2021

    By Bailey Hulsey
    Great when it actually works. It never lets me pull up my cameras. I'll get notifications that there's movement at my front or back door but when I click the notification to check, it won't open. When I open the app, all it says is "Couldn't load your locations. We're having trouble loading your location information. Please try again." I've made sure I'm connected to internet and all location permissions are approved. Seems pointless spending money on 3 cameras when you can't even check/use them
  • Connection error cannot load your locations. It’s been like this for a month. Ring can’t fix Oct 18, 2018

    By Mark evens 601
    Ring technical support has done nothing but make excuses for the past month. They refuse to refund my money for the monthly service they can’t supply. Refused to refund for the doorbells I purchased .they are not usable on their app Any longer . It reads the locations will not load. Bottom line they blocked me out of my account. But they continue to claim that it’s a bug in their system. I have spoken with several of their customer service reps. Each one has a different story and different line of BS. Appears they read off a 3 x 5 cards and have no clue what they’re really doing. Although based in the United States I still feel service is no better than what I get if you were calling overseas. My last two phone calls requesting supervisors were left on hold for over two hours. No one ever came on. Eventually I hung up . Very bad customer service. My first ring was original before they change their name. My current one is less than eight months old . The old one and new ones are still in service. We cannot access the system through any of the phones we own ,computers or iPads. With the lack of knowledge customer support has about their product in their inability to fix the problems. I would think very hard before purchasing any of their equipment. Also as a follow-up I am still waiting for return call for the last five days. Never came!!
  • Aug 27, 2021

    By Linda Angalich
    This is my second ring the first one was defective and each time we get it arranged through my phone it just automatically goes off. I'm trying to work with it now to see if I can get it back on myself without being on the phone for 45 minutes with somebody. It rings through my Alexa show and no problem. Thought it was my old phone trade it in and I'm having the same issues with this phone. I like the device that something is not quite right. I spent more time trying to keep things connected.
  • img Community
    Whether you're just 2 streets away or circling the globe, you can rest easy knowing that you can monitor and respond to anyone who comes calling in your absence. It works with a smart speaker and is embedded with motion detection software. One distinguishing feature would be its capacity to capture people faces clearly, even at night.
    img by Sunnie
    2 years ago

No reviews available

  • Love and Hate Product Apr 7, 2018

    By Heiliner
    I love the concept of the product. The reviews about slow lag times are true. To make the cameras functional I have had to purchase two cameras per each location. For example I have a RingPro doorbell and a second camera facing 90 degrees off the other camera. One of the two cameras gets the intruder. I have the same set up for the driveway; two cameras at different locations. The cameras caught some fellow around 2 in the morning walking up into the driveway and trying the door handles of the locked cars. The RingPro extenders don’t have enough range. I have had to purchase a more powerful extender to get the speed and quality up on one of the cameras. The notification on the iPhone cannot be changed so the sound is like tinker bell. I have asked for a vibrate only notification but so far nothing. Bottom Line: don’t expect to purchase ONE camera and have everything work without problems. This product is still being developed. UPDATE: Ring keeps getting better...they have done away with the “tinkled bell” alert sound as the only alert sound and added voice alerts which are much better. Ring has also added a “snooze” function which will stop alerts up to 2 hours.
  • Good technology that needs work Jun 23, 2018

    By Chmsyd
    I must say it is awesome knowing what is going on at home when your away. I gave this product only two stars initially because I have had numerous problems with it ever since I got it. I have had problems with WiFi connection, batteries and poor video quality or delayed play back when someone is either at the door or in my driveway. I contacted Ring support more than I can count and every time I did the same trouble shooting that never fixes the problems, you would be better off getting something that actually works, I am taking it down and replacing it with something that works. I may consider using Ring again when all the problems are fixed, until then better luck next time Update: After speaking with Sam from Ring headquarters, she did everything she could to help me. Sam offered a full refund for the products and stayed in touch even after I received my refund. Because of Sam, I may consider using Ring Cameras in the future. Sam know how to treat a customer and she made sure I was satisfied. I am updating my review to 5 stars because of the service Sam provided me with. This is what I call customer service, Thanks Sam.
  • Ring missing basic features Aug 17, 2019

    By Hayxfg76
    Giving only 3 stars for missing features that I have been asking through emails, Twitter, Facebook and phone calls for almost two years! One basic one is ability to turn off or at lest snooze recordings. Currently it is a nightmare with tons of videos both ring doorbell pro and floodlight camera is producing. I taking about my activities like cleaning the front porch, daily watering my plants, or just hanging out on my own porch - I don’t want to be recorded, I don’t need additional 100 videos for that hour. The same with my backyard floodlight camera. Cutting grass, any yard work, any activity my own produces 100s of videos to manage and sort through. Ring doesn’t have time to add feature to add ability to better control recordings but do have time to add linked devices!! I tried it and guess what now both of my cameras produce twice of junk videos instead of 200 videos now I’m getting 400. Ridiculous, seriously I’m thinking about switching to different product, I hope ring support is reading this review!!!!
  • Newest update Dec 22, 2019

    By Fallen_Anjel
    Either something happened with the new update or idk what. I’ve been using my two spotlight cams for 9 months now. The doorbell for 20 months. I have a Wasserstein solar panel hooked up to one spotlight cam. The battery stopped charging two weeks ago. That’s another story. I haven’t used these cameras in the cold yet. We had a few cold nights in the teens. I thought maybe it was the cold so I brought them all inside, charged batteries for over 12 hours. Even tho the website says operating temp is like 4°. But that’s the operating temp or the DEVICE. I’m wondering what the operating temp of the BATTERIES are. Installed everything again. Solar panel still not charging battery. (I’ll deal with Wasserstein later). In all three products the video is choppy and pixelating and slow. I cannot touch the screen to dismiss the onscreen controls. Nothing has changed in my WiFi settings. The router is in the same spot it’s been for four years. This seems to have started after the recent update. I have 4 stars because while they do what I mostly want there is a LOT of room for improvement. If I could install a real security system I would but I rent and can’t be drilling holes into the house or the walls or floors for wires. Please check into this.
  • New idea, use AWS for motion tagging Dec 12, 2018

    By Sircoffee
    Use the power of amazons AWS to tag possible motion that sets off my cameras. Simply place a blue or red box around the item triggering the camera detection. Take a still of the video with the item triggering my motion detector and send that image as a notification on my iPhone. That way I can chose to open the app and view the video or see that it was my wife pulling into the driveway. It takes too long for me to move from the notification to the video, even on high speed WiFi with my iPhone XS Max. By the time I view the live video, the item setting off my motion detector may no longer be in frame. Then, I have to wait for the motion history to load the video to your servers in order to view. I spend a minute refreshing the list, all the while the item setting off my motion detector has moved to a new location. I love the cameras and the system overall, but the time delay from notification to viewing my camera feed is too slow and cumbersome. This eventually causes me to pass on viewing some motions. If it happens to me, then I know it happens to others. One day my lack of motivation is going to cause harm and render your services null, the whole reason I’ve paid for cameras and video storage in the first place.
  • Sep 20, 2021

    By Tony Stark
    Like many others have stated, the app crashes and doesn't always like to quickly connect to Live View when checking alerts. I have a Wi-Fi 6 mesh network with complete coverage of my property, gig internet, and a healthy blend of Wi-Fi, Z-Wave and ZigBee devices. I know the issue is not on my end. Granted it doesn't happen to me that often, but when it does, it makes me question why I also pay for the Ring alarm if I can't have reliability. Also, DARK MODE IN APP IS NEEDED NOW!
  • Sep 16, 2021

    By Katie McElroy
    The app constantly says my camera is offline, but if someone triggers the motion sensor I get notified and can open the live view. So it's obviously not offline. One of the reasons I bought this was to help with OCD when I'm not at home (so I can see the front door) and it's become useless for that.. I just have to wait for someone to trigger it to open live view.
  • Motion zones: BIG STEP backwards!!! Mar 25, 2021

    By magnum6363
    First, I want to say that I have been a fan of Ring for 3 years. In fact, I have recommended Ring over other systems to friends and family many times. I have multiple AC powered only flood cams and doorbell cams around my property. I have AC only cams because of the detail and flexibility in the configuration of multiple motion zones on these devices. However, in a recent update, they removed the Active checkbox that allowed for the selection of one of multiple zones defined on a cam. As a result, you must delete your other 2 motion zones when you need one of them active. Then, when you want them back, you must redefine them! Why is this an issue? Let’s say you have cams looking down on a basketball court. When the team is practicing, you do not need to record all activity. Instead, you just want the area/zone around the court protected by your camera system. If someone enters the zone, you want notified. Otherwise, no alerts. As someone who designs interfaces and software as a profession, I can tell you that this was an unforgivable decision. You need to think long before ever removing a powerful feature that has been inherent for years. For this reason, my experience with the app is now a frustrating experience. I have since stopped recommending Ring. I am now looking for another solution.
  • BAD UPDATE Oct 7, 2018

    By FloridaNeighbor
    I love the concept of the Ring device and instant notifications triggered by motion or a doorbell ring. Unfortunately, this falls short when timing is critical. To only see the back of someone because of the delay in activation defeats the purpose of the device. Now for the recent update. I updated the app, as prompted, to ensure the best results for my security device. BIG MISTAKE!! All of my recordings were deleted! When I tried view even the most recent motion activation, I was able to receive the notification, but I had a message stating my plan was expired attached to every single notification (Motion, Live View and Doorbell). I spent an hour on the phone with customer service as my plan was not expired. The rep couldn’t explain what happened. On a whim, I deleted the app and reinstalled it, and tadah, everything came back. Ring People: if you are reading this, please correct whatever went wrong!!! I didn’t even know that my videos were deleted or that newer stuff was not being recorded until I went into the videos to delete the ones I didn’t want. This is potentially dangerous when homeowners think they are protected by surveillance and that surveillance fails from a flaw in the app without even knowing it until it is too late. Hopefully everything doesn’t get screwy again as I only discovered the issue today.
  • Floodlight Cam needs more control of lights Nov 4, 2017

    By MDK1705
    I own both a ring doorbell and a ring floodlight cam. Overall I am pleased with both. The cameras are excellent, day and night. The motion sensing is almost perfect (but occasionally does miss activity). Notifications are almost immediate (most of the time). I purchased the Floodlight cam to replace a motion sensing fixture that had a photocell for dusk to dawn operation year round at 50% intensity until it detected motion, then 100% intensity until no longer detecting motion. This was a great product that worked well. The ring floodlight cam was advertised to have a dusk to dawn feature but all I can find is to set specific on/off times, even though dusk and dawn change throughout the year. I have yet to find a way to program the lights to come on at dusk and off at dawn regardless of time of year. FAQ said that although dimmability was not available yet it would be offered in a later update. When I purchased the floodlight cam I was promised by the ring rep that it would be an available feature soon. I’m still waiting for the dimmer feature. I’ve tried to leave the lights on all night but my neighbors say it is too bright and shines in their windows. Please update the app with both the dawn to dusk feature and the dimmer feature as promised. Then I will be pleased to give 5 stars.
  • Sep 22, 2021

    By David F
    This app used to work great, cameras were awesome. Something changed recently and the whole Ring ecosystem seems to have gone drastically downhill. Connectivity is spotty at best, app fails to load regularly, and even with 200mbps internet and great wifi, the cameras and app do not sync. I should have known better when the app has a second app "rapid ring" used for these exact issues. I'm sad to see Ring going downhill, I really used to love this platform.
  • Ring 2 not ready for prime time Aug 17, 2018

    By 581 Ford
    I have a Ring 2 that’s almost worthless. I am receiving alerts but they’re several seconds delayed. My settings are set to be as fast and sensitive as possible. Same problem many other of your other customers complain about. I wish you would at least have the option of turning off the 10 minute timer that shuts down live view. Should be the customers decision to drain the battery in live view. That’s why I bought an extra battery. Also, one of the times I tried calling you I was given the option of making an appointment for you to call me back but you never did. And Kaitlyn@Ring, don’t bother to paste your typical reply telling me to email you because you’re so concerned. I’ve read your response back to other customers so many times that I’ve memorized it. Customers should realize if you have to paste that same cookie cutter reply addressing everyone’s concern then Ring and your customers have a really big problem. I’m connected to my 2.4 GHz network and hitting roughly 8Mbps at -53 dBm power. Being an engineer I realize that the business unit and marketing/sales have more say than the technical staff at most companies. The technical people rarely want to release the product before it’s ready but the business side always makes that happen which is why your commercials on TV are so great but your product has a lot to be desired. And you Kaitlyn, I’m not sure which side of the house you’re on but I hope they’re paying you well.
  • Major Glitch in This App Jun 11, 2020

    By professorofenglish
    There is a major flaw in the Ring app for iPhones. Whenever I’m alerted of motion or the presence of a person in front of my Ring camera, the recorded video of the incident is visible but never available/clickable. I can see this most recent recording on the history page, but it won’t open, yet all of the other recordings can be opened and played. I then have to close out the app that I had just opened and access the recording after that. This is a waste of time that could be dangerous if someone were trespassing on my property and looking to break in. I even made sure to download the update for the app, yet this problem still persists consistently. What is the point of having a security camera if I have to twiddle my thumbs and jump through hoops to watch the video that alerted me of the presence of unexpected motion? Being alerted at 3 a.m. of motion and then having to open and close the app a couple of times before knowing what triggered the alert is nerve-wracking. This needs to be fixed ASAP. We spent a lot of money on three Ring cameras, which are only as good as the software that comes with them. I want to add that it takes forever to connect with the live view for one of my cameras, which makes that camera virtually worthless. I always have to walk to that side of the house and look out the window after receiving an alert about motion that was detected there.
  • Aug 27, 2021

    By Linda Angalich
    This is my second ring the first one was defective and each time we get it arranged through my phone it just automatically goes off. I'm trying to work with it now to see if I can get it back on myself without being on the phone for 45 minutes with somebody. It rings through my Alexa show and no problem. Thought it was my old phone trade it in and I'm having the same issues with this phone. I like the device that something is not quite right. I spent more time trying to keep things connected.
  • Sep 20, 2021

    By T
    Sometimes it works. Most of the time getting to live view fails or takes 30+ secs. Doorbell notifications often take minutes or hours to get to my phone. The app is a detestable mix of ring advertising, confusing nested menus, and otherwise frustrating UI. The lack of a dark mode is inexplicable and inexcusable. Ring customer service is poor at best.
  • Sep 13, 2021

    By Matt
    When I first bought a Ring doorbell and alarm kit I was impressed and bought the subscription so I can record. But over the last year the performance of the app has become extremely poor. I can no longer watch recordings. It takes a good 5 minutes (not exaggerating) to notify me that someone is at the door and also takes a good minute or so to load the live view (if its does). I've come close to ripping it all out but due to the expenditure I can't afford to find a replacement.
  • Aug 25, 2021

    By Alan Atkinson
    25/08/21 - Constantly buffers. You get a notification but can't see whose there due to the buffering? Pointless if you fitted the cameras for added security but can't see anything until after the event? Even then this could take a while? When it's working its great, but more often it isn't? Makes no difference if you're on WiFi or 4g too. 3 cameras all with Paid up yearly subscriptions too. 1 star 🌟 for the app and a second star 🌟 for the very expensive (might as well be dummy) cameras
  • Good, but not as good as we thought Oct 22, 2017

    By JuanB001300
    We like that we get the chimes straight to our phones and we can talk to people through the chimes. Motion is great. Live view only worked once for us and it was bad quality and kind of annoying that we can talk and see people clearly when the ring communicates to the phone but not when the phone communicates to the ring. Night vision is very over exposed. Faces are not recognizable. Sometimes motion activation is very late. Not all the time but that takes things down a notch on the trust factor. Battery also died after a week after charging. Thought it would be at least a couple months before we had to recharge. Might have to find a better option as we don’t have a doorbell wire so we have to rely on battery power. We’ll use it for a while before we make our decision but as of right now we’re just kind of happy with what we got. Btw the chat bot for troubleshooting is very slow. Found articles online faster than it gave me answers. Waited 5 min for it to reply. Actually had to send a message to wake it up. Update: trying to setup “spotlight cam battery” but because of the live view issue above. Don’t know what it is but motion is working but live view can’t? Is there anyone from ring that can help? Assistance is lacking, main feature of device doesn’t work. Rating drop and almost ready to send back.
  • Sep 22, 2021

    By Dan F
    More like Ring - Occasionally Home. To get live view to work you typically have to repeatedly close and reopen the app for several minutes, even with a strong connection to the same network your devices are on. The newer advanced motion detection only occasionally works, so you either just have to deal with too many alerts and decreased battery life with the older version or just accept that there's a solid 80% chance an event will be missed.
  • Sep 6, 2021

    By Holly Eve
    The app and doorbell needs some updates. I can't connect to the live view while on 4G, 5G or LTE. It often doesn't work via WiFi when I'm in the house, and the doorbell 'health' all looks fine. Currently I've found a workaround which means I can see live view - by going to settings, deactivating live view, then reactivating it. This is obviously an unacceptable workaround and shouldn't be necessary. With these issues, I'm worried I am missing motion and visitors while I'm out or asleep.
  • Sep 20, 2021

    By The Last One
    It constantly disconnects from the Wi-Fi network and I have to physically reset the device in order to reconnect. If I am out of town and this happens, I am pretty much out of luck because there is no way for it to reconnect. Other devices such as a phone or laptop generally reconnect to your Wi-Fi whenever services are disrupted. However, for the ring, someone has to physically do it which is absolutely mind-blowing. I'm not renewing my membership and I will be looking for a new doorbell.
  • Sep 21, 2021

    By Andrew Hegwald
    I purchased a ring doorbell pro and was instantly disappointed. The app constantly freezes when trying to communicate. Thinking maybe I just got a bad doorbell i purchased a second directly through ring. Now the app is so bugged it won't even let me set it up. On top of all that I feel this company is demanding too many personal details. They don't need to know my address and phone number. Atleast make it voluntary instead of mandatory.It sounds to me like collecting more data for the feds.
  • Can’t chime and stops working randomly Jul 19, 2019

    By Km jailjljh
    We’ve had our Ring Pro for over two years and have intermittently had an issue where it would stop working right after someone rang the doorbell and wouldn’t work again until it was unplugged and plugged back in. This issue has been prevalent since a few months after we purchased. Any time I called customer service they would just have me run a reset and say it was working again and that there was nothing else they could do for me. Well finally a customer service person was unexpectedly helpful and had me do all sorts of tests to check how much power it was getting and come to find out it gets enough power, but there’s some sort of ‘fluke’ issue some of the doorbells have that prevent them from being able to operate all the time when the in-house chime is also activated. And wouldn’t it happen to be that we finally figured the cause of this problem out a few months after the warranty period expired. They were gracious enough to offer a discount on purchasing a new one, but if I didn’t want to buy another possibly faulty doorbell I would need to deactivate my internal chime, and just keep checking my app to see when it stops working so I can go home and perform another reset. I just got done with another reset because I realized today that my doorbell hasn’t worked for over a week. I would definitely not recommend this doorbell to anyone, and I will be searching for a replacement as soon as I finish posting this review.
  • Gift from hell May 13, 2020

    By upsettyspaghetti1101
    We got a ring for Christmas last year and were so excited to set it up! It had always sounded like a nice idea to be able to check who was at the door and I park on the street in front of our house so I could keep an eye on that as well. I think the only time motion is detected is when I walk walk out the front door myself or if a car drives by. I’ve had deliveries arrive and people knock on the door and there’s no motion detected and no recording in sight. Luckily the doorbell function seems to work (unless the battery is dead which is every other week) and I’ll never know who is at the door because of all the connectivity issues and super long waiting times to load the feed (even after upgrading the internet several times). Our neighborhood has had several instances of car parts stolen and even a break in at our neighbors and of course every time the battery has either been dead, no connection during the time it occurred to record, or simply no motion detected. Don’t even get me started on the online community! I shared a video I did catch of a strange man taking pictures of my neighbors house (two days before the break in) and was repeatedly called stupid and a terrible person for not calling the police despite the first sentence of the post stating the police had already been called and this was a warning to others that saw him in the neighborhood. Save yourself the time, money, and frustration and keep it simple with a button and a battery.
  • Sep 22, 2021

    By Yvonne Weirr Chiana
    I wish I read the reviews before buying this lousy Ring. I purchased this a little over a month ago and when the last storm came, I lost internet service for a few hours. Ring used that opportunity to "conveniently" disconnect from the internet. Now I'm being referred to a 5-digit number below the QR code on the device. Its been 10 days and this equipment has been offline and out of service. This is simply INSANE! I'm going to UNSUBSCRIBE from the ridiculous monthly charge for the live previews.
  • Sep 13, 2021

    By Bailey Hulsey
    Great when it actually works. It never lets me pull up my cameras. I'll get notifications that there's movement at my front or back door but when I click the notification to check, it won't open. When I open the app, all it says is "Couldn't load your locations. We're having trouble loading your location information. Please try again." I've made sure I'm connected to internet and all location permissions are approved. Seems pointless spending money on 3 cameras when you can't even check/use them
  • Connection error cannot load your locations. It’s been like this for a month. Ring can’t fix Oct 18, 2018

    By Mark evens 601
    Ring technical support has done nothing but make excuses for the past month. They refuse to refund my money for the monthly service they can’t supply. Refused to refund for the doorbells I purchased .they are not usable on their app Any longer . It reads the locations will not load. Bottom line they blocked me out of my account. But they continue to claim that it’s a bug in their system. I have spoken with several of their customer service reps. Each one has a different story and different line of BS. Appears they read off a 3 x 5 cards and have no clue what they’re really doing. Although based in the United States I still feel service is no better than what I get if you were calling overseas. My last two phone calls requesting supervisors were left on hold for over two hours. No one ever came on. Eventually I hung up . Very bad customer service. My first ring was original before they change their name. My current one is less than eight months old . The old one and new ones are still in service. We cannot access the system through any of the phones we own ,computers or iPads. With the lack of knowledge customer support has about their product in their inability to fix the problems. I would think very hard before purchasing any of their equipment. Also as a follow-up I am still waiting for return call for the last five days. Never came!!
  • Updated review......Doesn’t always record. Apr 10, 2018

    By LaciDRoy
    Update! Ring sent me a new ring doorbell as well as a chime extender. Very nice of them. However, now when my videos record, it’s just a black screen 2 out of 3 recordings. The videos that do actually record, some of them are basically just a frozen screen shot but no video. So I’m paying to keep these videos, that do me absolutely no good. I’ve been troubleshooting with an Ashlei O. But can’t figure it out. I’ve done everything she asked. I’ve sent her 6 emails since her email telling me what to try. She just won’t respond to me. It’s now been a week since I’ve heard from any one that can possibly help me. Not sure if they sent me a refurbished ring which is why it’s having issues. My internet connection is great. My router is in a good place. I have no idea. But a few of my clients that have come to my home this last week have asked about my ring doorbell. I’ll continue to tell them to stay far away until someone actually calls or emails me to figure out the broken replacement ring doorbell that they sent me. I’m not sure if I’m doing something wrong or if I have a defective ring doorbell. It will only occasionally alert me when someone comes to my front door. I had a group of kids, on my porch, leaving a derogatory comment spelled out in rocks, and it didn’t record them at all. I would’ve loved to see who that was. But it’ll record a car driving by on the street in front of me. Not really worth the money.
  • Aug 29, 2021

    By John Pfeiffer
    Too damn slow!!! What good is it if it doesn't work. The camera elapse time skips too. I'm sorry for buying their products. Best to avoid anything by ring!!! When will they fix their bogus operating system? As of today I emailed the help team and now they don't even respond to customer support. This is very unacceptable!!! I give a negative five ⭐ review.
  • Aug 27, 2021

    By Dale Bishop
    Ring Doorbell is nothing more than a camera on my door. I can not speak to people it sounds like I'm drowning. It use to work albeit it not clear, then it has been like this for ages. It has low interference reading. It's 5 foot away from the router. Ring don't care. Do yourself a favour and not buy, our in laws is just the same. Useless !!!

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