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Ring - Always Home

Ring - Always Home

Ring.com

See and speak with your visitors from anywhere in the world on your smartphone

4.1 Ratings 245K+ Reviews 10M+ Downloads

Ratings & Reviews

4.1
244.9K+ Ratings
  1. 5
    63+%
  2. 4
    13+%
  3. 3
    6+%
  4. 2
    5+%
  5. 1
    13+%
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  • Single blind mother Sep 7, 2019

    By nerak j27
    I am a single blind female with children. I Purchased the ring doorbell as well as to flood light cameras for safety for me and the children. Unfortunately I use voiceover on my iPhone and my iPad in order to navigate my telephone or the computer. My ring devices are not compatible with voiceover. I can’t get them to work as long as I have voiceover on at the time I am trying to view, here, or speak to someone, my cellular device will not work as long as voiceover is on! However, I cannot navigate any of the equipment without the voiceover on! Unless someone comes over and review it for me, I can’t answer my doorbell, or speak on any of them without the voiceover. I have spoken with several rang assist technicians and they keep telling me they’re going to develop a fix for my issue. It’s been almost 3 years now, and my struggles are still here and there have been no fixes! These devices were expensive. Can you please help me. I thought for me being a single disabled mother these devices would help me but, they only help me if someone comes and does everything for me. If I am home alone, I cannot speak or answer the doorbell. I still have to physically go to the door myself and try to figure out who it is or just yell and ask them! They should not happen when you spend this amount of money! Please develop a fix for blind people who want to use your devices with voiceover. Thank you
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  • Apr 5, 2021

    By TheCoolTeam
    Edit: it got better. I haven't been getting notifications.. One day all of a sudden I stopped getting ring notifications. It's still recording(kinda) sometimes the recordings will go dark but for the most part that's good. I have a great internet connection so that's definitely not an issue. Still there isn't a reason in the system settings for me not to be getting notifications.. I hope there will be an update that fixes it. Until then, I'll update this review..
    more
  • Apr 7, 2021

    By Candy
    I think Ring security cameras have potential to be great. The lack of backup option if wifi cuts out really brings my rating down. At the very least it would be good to get a system status notification if my cameras for whatever reason go offline. The app could use more options and make viewing saved recording easier. This is a paid service after all.
    more
  • Apr 6, 2021

    By April Ross
    Love this device, we have only had it a few weeks and love it! We love that we can now see who's at our house and what's being left at our front door while at work! Great for my 2 kids that like to be sneaky as well! I'd suggest this to anyone who needs that extra security around their homes in this day and time!
    more
  • Ring is the answer to every mothers desire to have a doorbell that doesn’t wake a baby Oct 21, 2017

    By Huynh Family iTunes
    I have many ring products that all tie together seamlessly into this app. The video doorbell, new spotlight cam, stick up cam, and the brand new security system. My family, pets and I feel safe away on trips and feel like we have a great prevention from break ins. With the low cost of the video storage for all of our video devices I am always aware of what goes on in or around my house at all times. I feel secure and never have any issues setting up, connecting or using their devices. They all integrate wonderfully and I could not be happier. I have recommended to many friends and family members to get just a ring video doorbell. As a new mom with dogs it was hard when anytime someone rang, packages, whatever, our dogs would wake our baby. Now with Chime, I set a tone that doesn’t illicit barking and am aware when anyone is at the door or rings the doorbell. The motion detection is amazing and really easy to customize to not get everyone hat walks by, or you can if that’s what you want. Absolutely love this company and their products. Every time they come up with something new I’m pleased with how well thought out it is and how well it integrates.
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  • Apr 6, 2021

    By Cheryl
    A camera can't even detect me walking outside of the door to my car to grab my laptop. The motion detect with the ring camera is not reliable. Sometimes it works and sometimes doesn't. It is not a good security camera, but it can be good if you're just looking at what your pet is doing at home/outside. Don't recommend the product. They should raise the quality of their product
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  • Ring 2 not ready for prime time Aug 17, 2018

    By 581 Ford
    I have a Ring 2 that’s almost worthless. I am receiving alerts but they’re several seconds delayed. My settings are set to be as fast and sensitive as possible. Same problem many other of your other customers complain about. I wish you would at least have the option of turning off the 10 minute timer that shuts down live view. Should be the customers decision to drain the battery in live view. That’s why I bought an extra battery. Also, one of the times I tried calling you I was given the option of making an appointment for you to call me back but you never did. And Kaitlyn@Ring, don’t bother to paste your typical reply telling me to email you because you’re so concerned. I’ve read your response back to other customers so many times that I’ve memorized it. Customers should realize if you have to paste that same cookie cutter reply addressing everyone’s concern then Ring and your customers have a really big problem. I’m connected to my 2.4 GHz network and hitting roughly 8Mbps at -53 dBm power. Being an engineer I realize that the business unit and marketing/sales have more say than the technical staff at most companies. The technical people rarely want to release the product before it’s ready but the business side always makes that happen which is why your commercials on TV are so great but your product has a lot to be desired. And you Kaitlyn, I’m not sure which side of the house you’re on but I hope they’re paying you well.
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  • Apr 7, 2021

    By Gary Sereno
    After 4 weeks the app is finally updated and ... still fundamentally broken. No live view so seeing who has passed the for bell. System not been for for purpose for a month now. -----Ring have broken the app. Live view does not work with this or the PC Windows app. Most the time it fails to connect. Some times it does but you get s black screen (both apps) but history will show video for that period. Key thing - video works fine with an Echo Show - but then they are both from the same company
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  • Can’t chime and stops working randomly Jul 19, 2019

    By Km jailjljh
    We’ve had our Ring Pro for over two years and have intermittently had an issue where it would stop working right after someone rang the doorbell and wouldn’t work again until it was unplugged and plugged back in. This issue has been prevalent since a few months after we purchased. Any time I called customer service they would just have me run a reset and say it was working again and that there was nothing else they could do for me. Well finally a customer service person was unexpectedly helpful and had me do all sorts of tests to check how much power it was getting and come to find out it gets enough power, but there’s some sort of ‘fluke’ issue some of the doorbells have that prevent them from being able to operate all the time when the in-house chime is also activated. And wouldn’t it happen to be that we finally figured the cause of this problem out a few months after the warranty period expired. They were gracious enough to offer a discount on purchasing a new one, but if I didn’t want to buy another possibly faulty doorbell I would need to deactivate my internal chime, and just keep checking my app to see when it stops working so I can go home and perform another reset. I just got done with another reset because I realized today that my doorbell hasn’t worked for over a week. I would definitely not recommend this doorbell to anyone, and I will be searching for a replacement as soon as I finish posting this review.
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  • Gift from hell May 13, 2020

    By upsettyspaghetti1101
    We got a ring for Christmas last year and were so excited to set it up! It had always sounded like a nice idea to be able to check who was at the door and I park on the street in front of our house so I could keep an eye on that as well. I think the only time motion is detected is when I walk walk out the front door myself or if a car drives by. I’ve had deliveries arrive and people knock on the door and there’s no motion detected and no recording in sight. Luckily the doorbell function seems to work (unless the battery is dead which is every other week) and I’ll never know who is at the door because of all the connectivity issues and super long waiting times to load the feed (even after upgrading the internet several times). Our neighborhood has had several instances of car parts stolen and even a break in at our neighbors and of course every time the battery has either been dead, no connection during the time it occurred to record, or simply no motion detected. Don’t even get me started on the online community! I shared a video I did catch of a strange man taking pictures of my neighbors house (two days before the break in) and was repeatedly called stupid and a terrible person for not calling the police despite the first sentence of the post stating the police had already been called and this was a warning to others that saw him in the neighborhood. Save yourself the time, money, and frustration and keep it simple with a button and a battery.
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No reviews available

  • Apr 6, 2021

    By April Ross
    Love this device, we have only had it a few weeks and love it! We love that we can now see who's at our house and what's being left at our front door while at work! Great for my 2 kids that like to be sneaky as well! I'd suggest this to anyone who needs that extra security around their homes in this day and time!
    more
  • Ring is the answer to every mothers desire to have a doorbell that doesn’t wake a baby Oct 21, 2017

    By Huynh Family iTunes
    I have many ring products that all tie together seamlessly into this app. The video doorbell, new spotlight cam, stick up cam, and the brand new security system. My family, pets and I feel safe away on trips and feel like we have a great prevention from break ins. With the low cost of the video storage for all of our video devices I am always aware of what goes on in or around my house at all times. I feel secure and never have any issues setting up, connecting or using their devices. They all integrate wonderfully and I could not be happier. I have recommended to many friends and family members to get just a ring video doorbell. As a new mom with dogs it was hard when anytime someone rang, packages, whatever, our dogs would wake our baby. Now with Chime, I set a tone that doesn’t illicit barking and am aware when anyone is at the door or rings the doorbell. The motion detection is amazing and really easy to customize to not get everyone hat walks by, or you can if that’s what you want. Absolutely love this company and their products. Every time they come up with something new I’m pleased with how well thought out it is and how well it integrates.
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  • Ring Alarm Jun 5, 2019

    By KB6Y
    First off the Ring alarm is a great system if you’re looking for a basic alarm system with the added bonus of instant camera access. The system is easy to setup and additional sensors are available at a descent price. I especially like the tie in of the Z-wave Co2 and smoke sensors. The only issue I had was locating a place for the module so the cellular function would have connection (not sure what network ring connects to, I have several cell towers within two blocks that apparently don’t cover ring). I only get one to two bars at best. My other issue is the keypad. I mounted the keypad in a place convenient and was able to plug it in permanently through a plug on the opposite side of the wall in a closet. After a week the keypad locked up and I learned from ring that the keypad can’t stay plugged in. In my eyes that's a poor design. I understand what the thinking behind it is, being portable. Ring please upgrade so customers can leave the keypad plugged in so it won’t lock up. Both my issues can be worked around and the system works nice. Overall I would rate the ring five stars for setup and general use, just wish the annoying keypad issue could be upgraded along with better cellular connection.
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  • Love and Hate Product Apr 7, 2018

    By Heiliner
    I love the concept of the product. The reviews about slow lag times are true. To make the cameras functional I have had to purchase two cameras per each location. For example I have a RingPro doorbell and a second camera facing 90 degrees off the other camera. One of the two cameras gets the intruder. I have the same set up for the driveway; two cameras at different locations. The cameras caught some fellow around 2 in the morning walking up into the driveway and trying the door handles of the locked cars. The RingPro extenders don’t have enough range. I have had to purchase a more powerful extender to get the speed and quality up on one of the cameras. The notification on the iPhone cannot be changed so the sound is like tinker bell. I have asked for a vibrate only notification but so far nothing. Bottom Line: don’t expect to purchase ONE camera and have everything work without problems. This product is still being developed. UPDATE: Ring keeps getting better...they have done away with the “tinkled bell” alert sound as the only alert sound and added voice alerts which are much better. Ring has also added a “snooze” function which will stop alerts up to 2 hours.
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  • Apr 6, 2021

    By James Price
    Love this app. But be aware that if want to record sec cam You will have a trail run for maybe a month, then I ghink its free to view. And do about everything else that is 🔥 needed . The wifci cam work very well. Got three stickup cams that i love. They can evan run off my cell phone micro usb if needed with battery pack For tbe stickup cams i had with cell phone charger as well if power outage. Jizt my work around if you have non battery unit without backjp power supply,
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  • Apr 5, 2021

    By TheCoolTeam
    Edit: it got better. I haven't been getting notifications.. One day all of a sudden I stopped getting ring notifications. It's still recording(kinda) sometimes the recordings will go dark but for the most part that's good. I have a great internet connection so that's definitely not an issue. Still there isn't a reason in the system settings for me not to be getting notifications.. I hope there will be an update that fixes it. Until then, I'll update this review..
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  • New idea, use AWS for motion tagging Dec 12, 2018

    By Sircoffee
    Use the power of amazons AWS to tag possible motion that sets off my cameras. Simply place a blue or red box around the item triggering the camera detection. Take a still of the video with the item triggering my motion detector and send that image as a notification on my iPhone. That way I can chose to open the app and view the video or see that it was my wife pulling into the driveway. It takes too long for me to move from the notification to the video, even on high speed WiFi with my iPhone XS Max. By the time I view the live video, the item setting off my motion detector may no longer be in frame. Then, I have to wait for the motion history to load the video to your servers in order to view. I spend a minute refreshing the list, all the while the item setting off my motion detector has moved to a new location. I love the cameras and the system overall, but the time delay from notification to viewing my camera feed is too slow and cumbersome. This eventually causes me to pass on viewing some motions. If it happens to me, then I know it happens to others. One day my lack of motivation is going to cause harm and render your services null, the whole reason I’ve paid for cameras and video storage in the first place.
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  • Love It! Oct 11, 2018

    By tddmore
    I’ve had my ring Video Doorbell installed almost 2 months. It’s been great! I live in a rural area and the only traffic I usually get are family members or deliveries. I had a digital doorbell prior to ring and although ring was simple to install, I apparently didn’t install ring correctly (because the doorbell no longer works), but I also have “Chime” and prefer Chime over the digital doorbell any day! I also love seeing pictures/comments from the neighbors with ring (there seem to be a lot of us) - ring makes a great neighborhood watch. I have two very small complaints (which is why I scored it a 4 and not a 5): I thought with power the battery would last a long time without requiring a charge. It lasted almost 2 months. The bright side is that I was sent an email warning me about the battery requiring a charge and the battery took seconds to remove/replace to charge it. My second complaint is that activation is supposed to be triggered by infrared activity and not motion, yet when it’s windy, ring goes off a lot. I could have gnats or something flying by, but I never see anything in the video. Overall - I love ring and think it’s a great product and am exploring other products in the ring family.
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  • Apr 6, 2021

    By Andrew Slootsky
    Only 2 types of notifications ,alarm and alarming. No flexibility to create for each sensor own behavior notification. Shortly need notifications improvement includes sounds selection. It will help kids monitoring and basic house monitoring when not arm.
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  • Works well Jun 18, 2019

    By Xxlxtl
    Hi, I have a ring spotlight wired. After reading tons of reviews it seems that most issues are caused by battery powered cameras. I did find out after that even the wired isn’t truly wired and has a battery. Regardless, I get really good video quality, the motion works 95% of the time, and as long as you set your settings for motion to say second bar over from left I haven’t had any problems. Also don’t set motion zone to the road or every car is gonna trigger it and drain battery. I would like to see an option for video quality in playback for when I’m not on WiFi. It’s just about impossible for me to watch a video otherwise. Possibly could add scrollable timeline pictures so we don’t have to watch the video and save data. The new live view feature I do not like. Maybe I haven’t had a chance to use it much but old one is much less complicated. Should have had some helpful emoji descriptions or similar over new buttons to help people understand better. Also when live viewing from new video feature I get awful feedback noise which isn’t very discreet. I had a squawk from time to time before but now every time so yeah I turned that part off. Was super easy to install as well. Thanks
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  • Single blind mother Sep 7, 2019

    By nerak j27
    I am a single blind female with children. I Purchased the ring doorbell as well as to flood light cameras for safety for me and the children. Unfortunately I use voiceover on my iPhone and my iPad in order to navigate my telephone or the computer. My ring devices are not compatible with voiceover. I can’t get them to work as long as I have voiceover on at the time I am trying to view, here, or speak to someone, my cellular device will not work as long as voiceover is on! However, I cannot navigate any of the equipment without the voiceover on! Unless someone comes over and review it for me, I can’t answer my doorbell, or speak on any of them without the voiceover. I have spoken with several rang assist technicians and they keep telling me they’re going to develop a fix for my issue. It’s been almost 3 years now, and my struggles are still here and there have been no fixes! These devices were expensive. Can you please help me. I thought for me being a single disabled mother these devices would help me but, they only help me if someone comes and does everything for me. If I am home alone, I cannot speak or answer the doorbell. I still have to physically go to the door myself and try to figure out who it is or just yell and ask them! They should not happen when you spend this amount of money! Please develop a fix for blind people who want to use your devices with voiceover. Thank you
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  • Apr 7, 2021

    By Candy
    I think Ring security cameras have potential to be great. The lack of backup option if wifi cuts out really brings my rating down. At the very least it would be good to get a system status notification if my cameras for whatever reason go offline. The app could use more options and make viewing saved recording easier. This is a paid service after all.
    more
  • Motion zones: BIG STEP backwards!!! Mar 25, 2021

    By magnum6363
    First, I want to say that I have been a fan of Ring for 3 years. In fact, I have recommended Ring over other systems to friends and family many times. I have multiple AC powered only flood cams and doorbell cams around my property. I have AC only cams because of the detail and flexibility in the configuration of multiple motion zones on these devices. However, in a recent update, they removed the Active checkbox that allowed for the selection of one of multiple zones defined on a cam. As a result, you must delete your other 2 motion zones when you need one of them active. Then, when you want them back, you must redefine them! Why is this an issue? Let’s say you have cams looking down on a basketball court. When the team is practicing, you do not need to record all activity. Instead, you just want the area/zone around the court protected by your camera system. If someone enters the zone, you want notified. Otherwise, no alerts. As someone who designs interfaces and software as a profession, I can tell you that this was an unforgivable decision. You need to think long before ever removing a powerful feature that has been inherent for years. For this reason, my experience with the app is now a frustrating experience. I have since stopped recommending Ring. I am now looking for another solution.
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  • BAD UPDATE Oct 7, 2018

    By FloridaNeighbor
    I love the concept of the Ring device and instant notifications triggered by motion or a doorbell ring. Unfortunately, this falls short when timing is critical. To only see the back of someone because of the delay in activation defeats the purpose of the device. Now for the recent update. I updated the app, as prompted, to ensure the best results for my security device. BIG MISTAKE!! All of my recordings were deleted! When I tried view even the most recent motion activation, I was able to receive the notification, but I had a message stating my plan was expired attached to every single notification (Motion, Live View and Doorbell). I spent an hour on the phone with customer service as my plan was not expired. The rep couldn’t explain what happened. On a whim, I deleted the app and reinstalled it, and tadah, everything came back. Ring People: if you are reading this, please correct whatever went wrong!!! I didn’t even know that my videos were deleted or that newer stuff was not being recorded until I went into the videos to delete the ones I didn’t want. This is potentially dangerous when homeowners think they are protected by surveillance and that surveillance fails from a flaw in the app without even knowing it until it is too late. Hopefully everything doesn’t get screwy again as I only discovered the issue today.
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  • Floodlight Cam needs more control of lights Nov 4, 2017

    By MDK1705
    I own both a ring doorbell and a ring floodlight cam. Overall I am pleased with both. The cameras are excellent, day and night. The motion sensing is almost perfect (but occasionally does miss activity). Notifications are almost immediate (most of the time). I purchased the Floodlight cam to replace a motion sensing fixture that had a photocell for dusk to dawn operation year round at 50% intensity until it detected motion, then 100% intensity until no longer detecting motion. This was a great product that worked well. The ring floodlight cam was advertised to have a dusk to dawn feature but all I can find is to set specific on/off times, even though dusk and dawn change throughout the year. I have yet to find a way to program the lights to come on at dusk and off at dawn regardless of time of year. FAQ said that although dimmability was not available yet it would be offered in a later update. When I purchased the floodlight cam I was promised by the ring rep that it would be an available feature soon. I’m still waiting for the dimmer feature. I’ve tried to leave the lights on all night but my neighbors say it is too bright and shines in their windows. Please update the app with both the dawn to dusk feature and the dimmer feature as promised. Then I will be pleased to give 5 stars.
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  • Apr 6, 2021

    By Cheryl
    A camera can't even detect me walking outside of the door to my car to grab my laptop. The motion detect with the ring camera is not reliable. Sometimes it works and sometimes doesn't. It is not a good security camera, but it can be good if you're just looking at what your pet is doing at home/outside. Don't recommend the product. They should raise the quality of their product
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  • Ring 2 not ready for prime time Aug 17, 2018

    By 581 Ford
    I have a Ring 2 that’s almost worthless. I am receiving alerts but they’re several seconds delayed. My settings are set to be as fast and sensitive as possible. Same problem many other of your other customers complain about. I wish you would at least have the option of turning off the 10 minute timer that shuts down live view. Should be the customers decision to drain the battery in live view. That’s why I bought an extra battery. Also, one of the times I tried calling you I was given the option of making an appointment for you to call me back but you never did. And Kaitlyn@Ring, don’t bother to paste your typical reply telling me to email you because you’re so concerned. I’ve read your response back to other customers so many times that I’ve memorized it. Customers should realize if you have to paste that same cookie cutter reply addressing everyone’s concern then Ring and your customers have a really big problem. I’m connected to my 2.4 GHz network and hitting roughly 8Mbps at -53 dBm power. Being an engineer I realize that the business unit and marketing/sales have more say than the technical staff at most companies. The technical people rarely want to release the product before it’s ready but the business side always makes that happen which is why your commercials on TV are so great but your product has a lot to be desired. And you Kaitlyn, I’m not sure which side of the house you’re on but I hope they’re paying you well.
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  • Apr 6, 2021

    By Edward
    Edit: Also, it is unfair that shared accounts don't have the same permissions as the owner account, such as deactivating the Ring for any period of time, snoozing is useless. Review: App and devices seem to work very well. The only problem I'm having now is a chime was added as a device on the account my mom and I share, but it does not appear as an added device for me. As someone who is connected to the shared account, it says I have access to all devices. Obviously not.
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  • Major Glitch in This App Jun 11, 2020

    By professorofenglish
    There is a major flaw in the Ring app for iPhones. Whenever I’m alerted of motion or the presence of a person in front of my Ring camera, the recorded video of the incident is visible but never available/clickable. I can see this most recent recording on the history page, but it won’t open, yet all of the other recordings can be opened and played. I then have to close out the app that I had just opened and access the recording after that. This is a waste of time that could be dangerous if someone were trespassing on my property and looking to break in. I even made sure to download the update for the app, yet this problem still persists consistently. What is the point of having a security camera if I have to twiddle my thumbs and jump through hoops to watch the video that alerted me of the presence of unexpected motion? Being alerted at 3 a.m. of motion and then having to open and close the app a couple of times before knowing what triggered the alert is nerve-wracking. This needs to be fixed ASAP. We spent a lot of money on three Ring cameras, which are only as good as the software that comes with them. I want to add that it takes forever to connect with the live view for one of my cameras, which makes that camera virtually worthless. I always have to walk to that side of the house and look out the window after receiving an alert about motion that was detected there.
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  • Apr 7, 2021

    By Barbara Edwards
    PROBLEM CONNECTING TO Ring Doorbell. This connects to my driveway floodlight camera and my stick up camera just fine and will refresh images of those, but doesn't show any preview image of the ring doorbell. I deleted and reinstalled with no improvements. It also has difficulty trying to see a live view for just the doorbell. The Ring app works just fine on my husband's Apple devices so I think there must be a bug with this Android app.
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  • Apr 7, 2021

    By Gary Sereno
    After 4 weeks the app is finally updated and ... still fundamentally broken. No live view so seeing who has passed the for bell. System not been for for purpose for a month now. -----Ring have broken the app. Live view does not work with this or the PC Windows app. Most the time it fails to connect. Some times it does but you get s black screen (both apps) but history will show video for that period. Key thing - video works fine with an Echo Show - but then they are both from the same company
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  • Can’t chime and stops working randomly Jul 19, 2019

    By Km jailjljh
    We’ve had our Ring Pro for over two years and have intermittently had an issue where it would stop working right after someone rang the doorbell and wouldn’t work again until it was unplugged and plugged back in. This issue has been prevalent since a few months after we purchased. Any time I called customer service they would just have me run a reset and say it was working again and that there was nothing else they could do for me. Well finally a customer service person was unexpectedly helpful and had me do all sorts of tests to check how much power it was getting and come to find out it gets enough power, but there’s some sort of ‘fluke’ issue some of the doorbells have that prevent them from being able to operate all the time when the in-house chime is also activated. And wouldn’t it happen to be that we finally figured the cause of this problem out a few months after the warranty period expired. They were gracious enough to offer a discount on purchasing a new one, but if I didn’t want to buy another possibly faulty doorbell I would need to deactivate my internal chime, and just keep checking my app to see when it stops working so I can go home and perform another reset. I just got done with another reset because I realized today that my doorbell hasn’t worked for over a week. I would definitely not recommend this doorbell to anyone, and I will be searching for a replacement as soon as I finish posting this review.
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  • Gift from hell May 13, 2020

    By upsettyspaghetti1101
    We got a ring for Christmas last year and were so excited to set it up! It had always sounded like a nice idea to be able to check who was at the door and I park on the street in front of our house so I could keep an eye on that as well. I think the only time motion is detected is when I walk walk out the front door myself or if a car drives by. I’ve had deliveries arrive and people knock on the door and there’s no motion detected and no recording in sight. Luckily the doorbell function seems to work (unless the battery is dead which is every other week) and I’ll never know who is at the door because of all the connectivity issues and super long waiting times to load the feed (even after upgrading the internet several times). Our neighborhood has had several instances of car parts stolen and even a break in at our neighbors and of course every time the battery has either been dead, no connection during the time it occurred to record, or simply no motion detected. Don’t even get me started on the online community! I shared a video I did catch of a strange man taking pictures of my neighbors house (two days before the break in) and was repeatedly called stupid and a terrible person for not calling the police despite the first sentence of the post stating the police had already been called and this was a warning to others that saw him in the neighborhood. Save yourself the time, money, and frustration and keep it simple with a button and a battery.
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  • Apr 6, 2021

    By Alex Morgan
    Used to be great but it is awful now. App is useless. Most of the time it fails to activate or deactivate the alarm. Trying to review videos on the timeline they rarely ever play, they just constantly load. I used to love Ring products as they felt innovate and cutting edge, but not anymore. I'm unfortunately stuck with Ring now but I wouldnt buy their products again based on the current performance.
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  • Connection error cannot load your locations. It’s been like this for a month. Ring can’t fix Oct 18, 2018

    By Mark evens 601
    Ring technical support has done nothing but make excuses for the past month. They refuse to refund my money for the monthly service they can’t supply. Refused to refund for the doorbells I purchased .they are not usable on their app Any longer . It reads the locations will not load. Bottom line they blocked me out of my account. But they continue to claim that it’s a bug in their system. I have spoken with several of their customer service reps. Each one has a different story and different line of BS. Appears they read off a 3 x 5 cards and have no clue what they’re really doing. Although based in the United States I still feel service is no better than what I get if you were calling overseas. My last two phone calls requesting supervisors were left on hold for over two hours. No one ever came on. Eventually I hung up . Very bad customer service. My first ring was original before they change their name. My current one is less than eight months old . The old one and new ones are still in service. We cannot access the system through any of the phones we own ,computers or iPads. With the lack of knowledge customer support has about their product in their inability to fix the problems. I would think very hard before purchasing any of their equipment. Also as a follow-up I am still waiting for return call for the last five days. Never came!!
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