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Public Storage

Public Storage

Public Storage Apps

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4.6 Ratings 10K+ Reviews 100K+ Downloads

Ratings & Reviews

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  • The right decision May 9, 2021

    By 2 Tablespoons
    I chose PS over CubeSmart and I couldn’t be more pleased. I spoke with Rebecca who helped me via phone to modify my reservation and save some on the monthly rent. While they wear a cheaper unit at another facility, the fact that PS had illustrations online of which space you would need, and Rebecca called me that day after I made the online reservation. The app is fantastic, as long as you are in range you can press a button and enter the facility (the only way to enter). Lisa at the Western Ave location was very helpful, having someone in the front office was critical, arrived with the movers and was unable to locate my unit. It is a big facility and I used the wrong elevator! Overall very satisfied with my choice, and look forward to using PS.
  • Jun 30, 2021

    By Aidan Osborne
    great customer service. nice building. confusion on remembering unit was. had to do a little trial and error on running the elevator. (I thought it didn't work but I was entering floor 3 not floor 5) elevator only goes to your floor, you need to enter your own special code for the elevator to work. great security is a plus. 9 o'clock is the latest you can be here though. I found that out leaving at 9:06. luckily someone was able to enter a special code to let me out. only was my first night.
  • North Oak grove storage facility Milwaukie Oregon Jul 5, 2021

    By mattress king
    We as bussiness owners where very GREATFULL to move in after we have barely made it due to the Covid 19 pandemic, hours at your facility where open till 9 pm it was great! Now because your low on people we are forced to lose lots of bussiness because we have no access after 5pm on weekends and 6 on weekdays, need those operating hours back PLEASE. Maybe a security gaurd for after hours or something but please at least let us have access reasonably till 7 at least please. MOST OTHER FACILTYS IN THE AREA ARE ALLOWING GATE ENTRY TILL 7 pm Please do something.
  • Jul 21, 2021

    By Hannah Hargis
    Friendly staff, clean, secure site, accommodated for our last minute storage needs in the middle of a move!
  • Location Svs??? Where???!!! May 12, 2021

    By B3ck!/
    So frustrating when you're trying to access your life belongings with an app that is almost useless. Please fix the location services permissions. It is NOWHERE to be found in order to be added. Update: The issue of the location services not being an option to be turned on happened for me when I first chose "never" when I was prompted at the app setup screen. After I realized how the app worked and went to change location permissions in settings, it was not there. See pictures attached for the two places I looked. I decided to delete and reinstall the app, and chose "while using" at the setup screen. NOW the permissions are in my phone.
  • Jul 9, 2021

    By Kuincey Banac-Aricayos
    A bit so-so now. For some reason P.S has been getting more expensive each year. You would think they would give a discount to long time customers. I recently had a problem with my monthly payment and had to turn off auto-pay. I emailed them and got no response. I simply was asking if I had till my next pay day because of a work injury I was out of work. I guess as a customer we are just cash cows.
  • THE BEST STORAGE FACILITY Jan 29, 2021

    By brooke ras
    When you pull up to 5570 Airdrome Street Public Storage the grounds are clean and manicured. Even on the busiest days one would wonder how they maintain the grounds without a groundskeeper while giving A++ service to ALL the customers , I can sum it up with one word and that is “MAGALI”. She is the property manager that makes sure the day to day operations are done regardless if it’s past work hours. The responsibilities are huge yet she accomplishes her tasks with a smile on her face and is attentive to all her clients needs. THANK YOU FOR CARING ABOUT YOUR JOB AND CUSTOMERS NEEDS IT SHOWS “VIVA MAGALI”
  • Simple, clean, effective.... Dec 24, 2020

    By VicariousGenius
    For a brand new app it appears well conceived. Simple and reasonable intuitive. Since I just downloaded it 15 min ago and logged in. I haven’t really put it thru a rigorous test... but having clicked thru all the menu’s I haven’t seen any glitches ( though since I’m not actually at the facility I couldn’t text the apps gate access feature ) Thanks for giving me an alternative to going thru the PS web page...
  • Jun 26, 2021

    By Jodie Sapp
    I liked the price for a 5×5 storage unit that I wanted temporarily and it was easy to use and find too. I esp. liked the App bc you could open your app then open their gate w/out getting out of the car (nice maybe when you have health issues or the weather to consider!!)!! Nice storage facility!
  • Location must be enabled when you first install app May 2, 2021

    By Eubin Scrude
    For those of you having trouble with location services being turned on, you must reinstall the app and enable location services at the initial start up. If you don’t the app does not have the option to turn on location services later. The support team never got back to me on this. I just figured it out on my own. Other than that the app is ok for paying bills, renting additional units and checking the status of your account.
  • The right decision May 9, 2021

    By 2 Tablespoons
    I chose PS over CubeSmart and I couldn’t be more pleased. I spoke with Rebecca who helped me via phone to modify my reservation and save some on the monthly rent. While they wear a cheaper unit at another facility, the fact that PS had illustrations online of which space you would need, and Rebecca called me that day after I made the online reservation. The app is fantastic, as long as you are in range you can press a button and enter the facility (the only way to enter). Lisa at the Western Ave location was very helpful, having someone in the front office was critical, arrived with the movers and was unable to locate my unit. It is a big facility and I used the wrong elevator! Overall very satisfied with my choice, and look forward to using PS.
  • Jun 30, 2021

    By Aidan Osborne
    great customer service. nice building. confusion on remembering unit was. had to do a little trial and error on running the elevator. (I thought it didn't work but I was entering floor 3 not floor 5) elevator only goes to your floor, you need to enter your own special code for the elevator to work. great security is a plus. 9 o'clock is the latest you can be here though. I found that out leaving at 9:06. luckily someone was able to enter a special code to let me out. only was my first night.
  • North Oak grove storage facility Milwaukie Oregon Jul 5, 2021

    By mattress king
    We as bussiness owners where very GREATFULL to move in after we have barely made it due to the Covid 19 pandemic, hours at your facility where open till 9 pm it was great! Now because your low on people we are forced to lose lots of bussiness because we have no access after 5pm on weekends and 6 on weekdays, need those operating hours back PLEASE. Maybe a security gaurd for after hours or something but please at least let us have access reasonably till 7 at least please. MOST OTHER FACILTYS IN THE AREA ARE ALLOWING GATE ENTRY TILL 7 pm Please do something.
  • Jul 21, 2021

    By Hannah Hargis
    Friendly staff, clean, secure site, accommodated for our last minute storage needs in the middle of a move!
  • Location Svs??? Where???!!! May 12, 2021

    By B3ck!/
    So frustrating when you're trying to access your life belongings with an app that is almost useless. Please fix the location services permissions. It is NOWHERE to be found in order to be added. Update: The issue of the location services not being an option to be turned on happened for me when I first chose "never" when I was prompted at the app setup screen. After I realized how the app worked and went to change location permissions in settings, it was not there. See pictures attached for the two places I looked. I decided to delete and reinstall the app, and chose "while using" at the setup screen. NOW the permissions are in my phone.
  • Jul 9, 2021

    By Kuincey Banac-Aricayos
    A bit so-so now. For some reason P.S has been getting more expensive each year. You would think they would give a discount to long time customers. I recently had a problem with my monthly payment and had to turn off auto-pay. I emailed them and got no response. I simply was asking if I had till my next pay day because of a work injury I was out of work. I guess as a customer we are just cash cows.
  • THE BEST STORAGE FACILITY Jan 29, 2021

    By brooke ras
    When you pull up to 5570 Airdrome Street Public Storage the grounds are clean and manicured. Even on the busiest days one would wonder how they maintain the grounds without a groundskeeper while giving A++ service to ALL the customers , I can sum it up with one word and that is “MAGALI”. She is the property manager that makes sure the day to day operations are done regardless if it’s past work hours. The responsibilities are huge yet she accomplishes her tasks with a smile on her face and is attentive to all her clients needs. THANK YOU FOR CARING ABOUT YOUR JOB AND CUSTOMERS NEEDS IT SHOWS “VIVA MAGALI”
  • Simple, clean, effective.... Dec 24, 2020

    By VicariousGenius
    For a brand new app it appears well conceived. Simple and reasonable intuitive. Since I just downloaded it 15 min ago and logged in. I haven’t really put it thru a rigorous test... but having clicked thru all the menu’s I haven’t seen any glitches ( though since I’m not actually at the facility I couldn’t text the apps gate access feature ) Thanks for giving me an alternative to going thru the PS web page...
  • Jun 26, 2021

    By Jodie Sapp
    I liked the price for a 5×5 storage unit that I wanted temporarily and it was easy to use and find too. I esp. liked the App bc you could open your app then open their gate w/out getting out of the car (nice maybe when you have health issues or the weather to consider!!)!! Nice storage facility!
  • Location must be enabled when you first install app May 2, 2021

    By Eubin Scrude
    For those of you having trouble with location services being turned on, you must reinstall the app and enable location services at the initial start up. If you don’t the app does not have the option to turn on location services later. The support team never got back to me on this. I just figured it out on my own. Other than that the app is ok for paying bills, renting additional units and checking the status of your account.
  • I used to be very happy Apr 2, 2021

    By CanyonRayRay
    I was once very happy and even loyal and proud to not only rent from public storage... But I also worked for a company that we had the contract and maintained the lawn and landscape for all Dallas and Fort Worth Public Storages. I wasn’t upset with them when as happens from time to time they get bids like most do from other companies and we got underbidded by a labor force company who didn’t do as good of a job so Inalways kinda hoped you’d call us back. But anyway, that didn’t upset me as I understood since it was done at a time where our collective economy took a nose dive. But I still remained loyal out of feeling connected. What has me down is I first rented out of an much needed on the spot storage unit from divorce and happily got a unit for $70 a month. Well, life happens and things don’t follow our plans and even though rent steadily increased I had to move in with my parents to take care of my dad and could work less and less then my mother also and I worked to pay my bills and now my unit is $170/month. Now, I can go online and see units offered for so much cheaper and understand that the rent should go up some. But a happy medium between $70 and $170 would feel like I’m appreciated for being such a long time tenant. Ya know. Anyway, Thanks for listening. And I know my money whines are by my own doing for taking care of my parents. But such good parents deserve it. Especially all we’ve been through.
  • Jun 3, 2021

    By Carlos Ayala
    works half of the time or when it wants to, either it says something is wrong with the access code, or not close enough, but my phone is literally 2 inches away so I may as well just manually punch in the code each time. Then there is the message that says the door will now open, but if it doesn't enter the code manually. huh? what?... so yeah 2 stars cuz it works sometimes.... and wastes time the others.
  • Total screwups Jul 8, 2021

    By gln disgusted
    I notified them of my ending the rental well over a month in advance of the day of termination. I stopped in several times to the facility during normal business hours to follow up. I don't trust cyber space. No staff. I followed up via a phone message. I received a call from someone claiming to be the temporary manager because they had no staff. He thanked me for my patronage and reminded me to shut off auto pay. He assured me everything would be taken care of. Now I am receiving constant notices of late payments and late fees for a space they could have rented a month ago to someone else. This company is impossible to contact. It disregards its own processes. I would not rent from this company again if you paid me to rent there
  • Jun 4, 2021

    By Sam S
    Terrible. Use ANY other company for your storage needs. The website and app won't accept my credit cards. I've called my bank and they said the issue is on Public Storage's end. I tried to reach out to customer service - impossible. It's a robot. I tried the chat feature on the website - they can't help. Their website / app stink and their customer service is TERRIBLE. I've sent two emails - no replies. Impossible to reach a human.
  • App buggy doesn’t enable location services May 1, 2021

    By kydunse
    I just downloaded the app for iPhone and when I logged in and clicked the lock icon to setup phone access to the gate it prompted me to enable Bluetooth. That’s fine. I enabled bluetooth. Then when you try to access it it requests you enable location services. This is where the app breaks. While my location services is activated the app itself needs permission to access location services. THE APP DOES NOT ADD A RULE TO ALLOW PERMISSIONS FOR LOCATION SERVICES. The screen it pushes you to to enable location services does not include an option for enabling location services. This portion is coded incorrectly.
  • Jul 2, 2021

    By Tyler Ross
    Doesn't work have the time. Says I'm out of range. The gate has unpredictable hours that are inconsistent with stated hours. They also raised the rent $40 after just a few months. It's too much of a pain to move my stuff to another unit. But I will not use their services again after I'm out which will be soon.
  • Jun 29, 2021

    By K M
    Terrible app. It won't even let me login. Everytime I open the app it says "We'll be back shortly... Our servers are just too busy for our own good. Please check back in a few minutes." It has been doing this ever since I installed the app a week ago. Totally useless!
  • Creepy constant location tracking Apr 13, 2021

    By klunkatronic
    I don’t need this thing to constantly track my location. When I get to the gate and open the app then it’s fine but when I am not using it it should not need my location. I have to explicitly swipe this thing closed in order for my phone to stop telling me I’m being tracked by the app. It’s creepy. I do appreciate that I can open the gate without touching the key pad though. If they can make it less aggressive with the location tracking I’d be happy to increase my rating. I take my privacy seriously.
  • Don’t use Public Storage May 13, 2021

    By CryptoBegger
    I ended up getting a unit during covid. After 3 months they raised the price without giving me a notice. Their “Notice” they say is 2 weeks before your bill is due. Again they raise the price 3x more than the last price raise. Their reason for price increases is because “facilities price increases”. I asked for proof of this and they told me no. I either pay it or get locked out and my stuff gets taken if I don’t pay in 3 months. I’m talking to a lawyer about how to do these price raises and only telling you 2 weeks before your bill is due. Looking in to a class action lawsuit.
  • Way to pricey to be ignorant! Mar 23, 2021

    By DrewLynne
    Nothing but problems and way to expensive to have the type of issues we have had...every month they find a way to charge us extra fees month they say my account at the bank doesn’t have enough funds to cover it and return the check it cost me there and with the bank they have been extremely hard to talk with and act as if nothing is wrong with their system for sure,but I’m looking at my bank statements and the money was there and was returned at my expense so either that’s the way they do business or they aren’t very bright!

No reviews available

No reviews available

  • The right decision May 9, 2021

    By 2 Tablespoons
    I chose PS over CubeSmart and I couldn’t be more pleased. I spoke with Rebecca who helped me via phone to modify my reservation and save some on the monthly rent. While they wear a cheaper unit at another facility, the fact that PS had illustrations online of which space you would need, and Rebecca called me that day after I made the online reservation. The app is fantastic, as long as you are in range you can press a button and enter the facility (the only way to enter). Lisa at the Western Ave location was very helpful, having someone in the front office was critical, arrived with the movers and was unable to locate my unit. It is a big facility and I used the wrong elevator! Overall very satisfied with my choice, and look forward to using PS.
  • Jun 30, 2021

    By Aidan Osborne
    great customer service. nice building. confusion on remembering unit was. had to do a little trial and error on running the elevator. (I thought it didn't work but I was entering floor 3 not floor 5) elevator only goes to your floor, you need to enter your own special code for the elevator to work. great security is a plus. 9 o'clock is the latest you can be here though. I found that out leaving at 9:06. luckily someone was able to enter a special code to let me out. only was my first night.
  • North Oak grove storage facility Milwaukie Oregon Jul 5, 2021

    By mattress king
    We as bussiness owners where very GREATFULL to move in after we have barely made it due to the Covid 19 pandemic, hours at your facility where open till 9 pm it was great! Now because your low on people we are forced to lose lots of bussiness because we have no access after 5pm on weekends and 6 on weekdays, need those operating hours back PLEASE. Maybe a security gaurd for after hours or something but please at least let us have access reasonably till 7 at least please. MOST OTHER FACILTYS IN THE AREA ARE ALLOWING GATE ENTRY TILL 7 pm Please do something.
  • Jul 21, 2021

    By Hannah Hargis
    Friendly staff, clean, secure site, accommodated for our last minute storage needs in the middle of a move!
  • THE BEST STORAGE FACILITY Jan 29, 2021

    By brooke ras
    When you pull up to 5570 Airdrome Street Public Storage the grounds are clean and manicured. Even on the busiest days one would wonder how they maintain the grounds without a groundskeeper while giving A++ service to ALL the customers , I can sum it up with one word and that is “MAGALI”. She is the property manager that makes sure the day to day operations are done regardless if it’s past work hours. The responsibilities are huge yet she accomplishes her tasks with a smile on her face and is attentive to all her clients needs. THANK YOU FOR CARING ABOUT YOUR JOB AND CUSTOMERS NEEDS IT SHOWS “VIVA MAGALI”
  • Simple, clean, effective.... Dec 24, 2020

    By VicariousGenius
    For a brand new app it appears well conceived. Simple and reasonable intuitive. Since I just downloaded it 15 min ago and logged in. I haven’t really put it thru a rigorous test... but having clicked thru all the menu’s I haven’t seen any glitches ( though since I’m not actually at the facility I couldn’t text the apps gate access feature ) Thanks for giving me an alternative to going thru the PS web page...
  • Great customer service Feb 22, 2021

    By Laffoutlawd
    The young lady working in the afternoon deserves to be known and to be noticed by Public Storage, she’s always been very helpful, she goes the extra mile to fulfill our needs and is very attentive to details, I wish she would be recognized by the higher ups to give her some kind of appreciation especially in those times we are all going through. Thank you young lady and we wish you the best!
  • Jun 29, 2021

    By Dyanna Humphrey
    So far, so good! This app is simple and to the point making it very easy to use. My favorite feature is the remote control feature. As someone with a terrible memory, this keeps me from having to look up my code or change it every time I go to my storage unit!
  • Martha Feb 17, 2021

    By mahani loop
    Wanted to commend Martha for her superb customer service skills today, making us feel comfortable and important. The way she greeted me, her patience in answering my questions in a way we could understand, we felt good leaving our property at the Kuala Street site. Made our day. Glad she was there when we went in for our appointment to check in.
  • Jul 20, 2021

    By Gary Hansen
    works good. some signs of the door I am close too open identified. not sure what door may open with app.
  • Location Svs??? Where???!!! May 12, 2021

    By B3ck!/
    So frustrating when you're trying to access your life belongings with an app that is almost useless. Please fix the location services permissions. It is NOWHERE to be found in order to be added. Update: The issue of the location services not being an option to be turned on happened for me when I first chose "never" when I was prompted at the app setup screen. After I realized how the app worked and went to change location permissions in settings, it was not there. See pictures attached for the two places I looked. I decided to delete and reinstall the app, and chose "while using" at the setup screen. NOW the permissions are in my phone.
  • Jun 26, 2021

    By Jodie Sapp
    I liked the price for a 5×5 storage unit that I wanted temporarily and it was easy to use and find too. I esp. liked the App bc you could open your app then open their gate w/out getting out of the car (nice maybe when you have health issues or the weather to consider!!)!! Nice storage facility!
  • Jun 8, 2021

    By Janet Gonzalez
    I went in to pay my bill and their employee Renee at the West Haven Ct. site was very helpful and polite. She even told me about this app and how much easier it would be to access my bill payments and enter the gate...a great representative for Public Storage😊
  • Jul 9, 2021

    By Kuincey Banac-Aricayos
    A bit so-so now. For some reason P.S has been getting more expensive each year. You would think they would give a discount to long time customers. I recently had a problem with my monthly payment and had to turn off auto-pay. I emailed them and got no response. I simply was asking if I had till my next pay day because of a work injury I was out of work. I guess as a customer we are just cash cows.
  • Location must be enabled when you first install app May 2, 2021

    By Eubin Scrude
    For those of you having trouble with location services being turned on, you must reinstall the app and enable location services at the initial start up. If you don’t the app does not have the option to turn on location services later. The support team never got back to me on this. I just figured it out on my own. Other than that the app is ok for paying bills, renting additional units and checking the status of your account.
  • Jul 4, 2021

    By cj scuttles
    This is a climate controlled building but a unit on the 3rd floor (can't speak for the other floors) never gets below 78 and I'm told it gets even hotter in the summer. they have at least 4 units per floor but I've never been there when there was more than the one by the elevator running.
  • I used to be very happy Apr 2, 2021

    By CanyonRayRay
    I was once very happy and even loyal and proud to not only rent from public storage... But I also worked for a company that we had the contract and maintained the lawn and landscape for all Dallas and Fort Worth Public Storages. I wasn’t upset with them when as happens from time to time they get bids like most do from other companies and we got underbidded by a labor force company who didn’t do as good of a job so Inalways kinda hoped you’d call us back. But anyway, that didn’t upset me as I understood since it was done at a time where our collective economy took a nose dive. But I still remained loyal out of feeling connected. What has me down is I first rented out of an much needed on the spot storage unit from divorce and happily got a unit for $70 a month. Well, life happens and things don’t follow our plans and even though rent steadily increased I had to move in with my parents to take care of my dad and could work less and less then my mother also and I worked to pay my bills and now my unit is $170/month. Now, I can go online and see units offered for so much cheaper and understand that the rent should go up some. But a happy medium between $70 and $170 would feel like I’m appreciated for being such a long time tenant. Ya know. Anyway, Thanks for listening. And I know my money whines are by my own doing for taking care of my parents. But such good parents deserve it. Especially all we’ve been through.
  • Jun 3, 2021

    By Carlos Ayala
    works half of the time or when it wants to, either it says something is wrong with the access code, or not close enough, but my phone is literally 2 inches away so I may as well just manually punch in the code each time. Then there is the message that says the door will now open, but if it doesn't enter the code manually. huh? what?... so yeah 2 stars cuz it works sometimes.... and wastes time the others.
  • App buggy doesn’t enable location services May 1, 2021

    By kydunse
    I just downloaded the app for iPhone and when I logged in and clicked the lock icon to setup phone access to the gate it prompted me to enable Bluetooth. That’s fine. I enabled bluetooth. Then when you try to access it it requests you enable location services. This is where the app breaks. While my location services is activated the app itself needs permission to access location services. THE APP DOES NOT ADD A RULE TO ALLOW PERMISSIONS FOR LOCATION SERVICES. The screen it pushes you to to enable location services does not include an option for enabling location services. This portion is coded incorrectly.
  • Creepy constant location tracking Apr 13, 2021

    By klunkatronic
    I don’t need this thing to constantly track my location. When I get to the gate and open the app then it’s fine but when I am not using it it should not need my location. I have to explicitly swipe this thing closed in order for my phone to stop telling me I’m being tracked by the app. It’s creepy. I do appreciate that I can open the gate without touching the key pad though. If they can make it less aggressive with the location tracking I’d be happy to increase my rating. I take my privacy seriously.
  • Doesn’t work at former EZ Storage locations Jun 28, 2021

    By Radish5555
    Despite what’s promised online and the signage now up at former EZ Storage locations this app will not open gates, doors, or elevators. This was confirmed to me by an employee who said the app will work when “the keypad turns orange”, meaning it’s been replaced by a PS keypad. Since the app knows my location it should know the locations it can and can’t open. The app isn’t really useful to me without the access feature, I have autopay set up and I know my codes (being a longtime EZ Storage customer).
  • Total screwups Jul 8, 2021

    By gln disgusted
    I notified them of my ending the rental well over a month in advance of the day of termination. I stopped in several times to the facility during normal business hours to follow up. I don't trust cyber space. No staff. I followed up via a phone message. I received a call from someone claiming to be the temporary manager because they had no staff. He thanked me for my patronage and reminded me to shut off auto pay. He assured me everything would be taken care of. Now I am receiving constant notices of late payments and late fees for a space they could have rented a month ago to someone else. This company is impossible to contact. It disregards its own processes. I would not rent from this company again if you paid me to rent there
  • Jun 4, 2021

    By Sam S
    Terrible. Use ANY other company for your storage needs. The website and app won't accept my credit cards. I've called my bank and they said the issue is on Public Storage's end. I tried to reach out to customer service - impossible. It's a robot. I tried the chat feature on the website - they can't help. Their website / app stink and their customer service is TERRIBLE. I've sent two emails - no replies. Impossible to reach a human.
  • Jul 2, 2021

    By Tyler Ross
    Doesn't work have the time. Says I'm out of range. The gate has unpredictable hours that are inconsistent with stated hours. They also raised the rent $40 after just a few months. It's too much of a pain to move my stuff to another unit. But I will not use their services again after I'm out which will be soon.
  • Jun 29, 2021

    By K M
    Terrible app. It won't even let me login. Everytime I open the app it says "We'll be back shortly... Our servers are just too busy for our own good. Please check back in a few minutes." It has been doing this ever since I installed the app a week ago. Totally useless!
  • Don’t use Public Storage May 13, 2021

    By CryptoBegger
    I ended up getting a unit during covid. After 3 months they raised the price without giving me a notice. Their “Notice” they say is 2 weeks before your bill is due. Again they raise the price 3x more than the last price raise. Their reason for price increases is because “facilities price increases”. I asked for proof of this and they told me no. I either pay it or get locked out and my stuff gets taken if I don’t pay in 3 months. I’m talking to a lawyer about how to do these price raises and only telling you 2 weeks before your bill is due. Looking in to a class action lawsuit.
  • Way to pricey to be ignorant! Mar 23, 2021

    By DrewLynne
    Nothing but problems and way to expensive to have the type of issues we have had...every month they find a way to charge us extra fees month they say my account at the bank doesn’t have enough funds to cover it and return the check it cost me there and with the bank they have been extremely hard to talk with and act as if nothing is wrong with their system for sure,but I’m looking at my bank statements and the money was there and was returned at my expense so either that’s the way they do business or they aren’t very bright!
  • Jul 5, 2021

    By Billy Hagan
    Uninstall/reinstall was suggested and done.... did not even get logged in before same error appeared... "We'll be back soon. Our servers are just too busy for our own good, please check back in a few minutes.... cant even log in... app is a waste of time...
  • Bad service Jul 15, 2021

    By &&@)75?,&
    Waiting to get out the gate after working in my storage all day, when a guy with a 20ft trailer was coming in. Backed up to move out his way. He took to long to get in the gate and had it stuck halfway open. So therefore I thought I couldn’t get out. Went and told the attendant and she is going to tell me to wait until she is done cleaning. Well sorry I have an appointment to go to and can’t be late. I’m a paying customer, if I say I can’t get out then I should be attended to not told to wait, or I don’t know if I can get it open. Poor service and a smart mouth I don’t need.
  • Jun 17, 2021

    By Justin Reed
    entrance gate hasn't worked since day one. but they yell at you for going in the exit but they won't fix it. autobill didn't work. late fee hit and almost 3 times what I was told. oh and the locks they make you buy don't work.

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