Facebook_pixel
ProtonMail - Encrypted Email

ProtonMail - Encrypted Email

Proton Technologies AG

World’s largest encrypted email service - easy to use, free for all.

4.5 Ratings 36K+ Reviews 1M+ Downloads

Ratings & Reviews

4.5
36.5K+ Ratings
  1. 5
    75+%
  2. 4
    11+%
  3. 3
    5+%
  4. 2
    2+%
  5. 1
    7+%
Write a Review
  • Great service, lacking a few features to make it a home run Feb 22, 2019

    By HeySRI
    ProtonMail is an excellent service for both the privacy conscious and the masses. The reason so many email providers are free is because it the provider is in a privileged position to scan all of your emails. ProtonMail sets itself apart from the rest, and doesn’t read your email, or store it in a format that they can access. I would highly recommend a paid plan, even if you don’t need any paid features. Pay for your usage with your money, not your data. However, the absence of one feature makes the ProtonMail experience painful (-1 star): No notification dismissal syncing. If I read an email on my iPad, it will still show the notification on my phone until I open the app. Almost every other mail/chat app has notification dismissal syncing, but when I asked ProtonMail about implementing this feature, they said it was not possible. If they found a way to add this feature (and it’s possible considering other services can do it), then this service would be a true 5 stars.
    more
  • Can’t send important emails/inconsistent Nov 19, 2020

    By Milzc
    I’ve been using Prtnmail for a while, and it has recently been brought to my attention that I haven’t been able to send emails to specific secure emails, namely to my Credit Union Financial Operations (finops) and to the Claims Adjuster of my insurance company. Additionally, I can’t use my ProtonMail email address as my primary email address for my bank account, as they don’t allow anonymous email addresses to be used by their customers. Is/are there ways to get around my issues I’m experiencing? These are important emails, and I wasn’t aware that they didn’t go through until I had contacted the aforementioned companies to follow-up with my emails. Had I not contacted my Credit Union, I would not have known that my email message didn’t get received by the finops department of my Credit Union. On the other hand, I did receive an email alert immediately after attempting to send my message to the Claims Adjuster stating that my message failed to deliver. Can somebody at ProtonMail lend me assistance or explain the reason(s) as to why my messages aren’t going through? How can I resolve this issue? This is a deal-breaker for me, and I’ll need to find a secure email server that I can use for more consistency/reliability. It makes me wonder whether or not other important email messages I had “sent” were actually sent to the recipient(s).
    more
  • Mar 27, 2021

    By No One
    I needs to be able to separate all of the email address, really confusing that they all come in under the same account. How about Bridge for Android, so that we can decide what email client to use. Adding folders and filters is a work around, but in the future being able to separate each email address in the app would be awesome .
    more
  • Mar 30, 2021

    By Scott B
    Protonmail the service is gernally great, but unfortunately their Spam filter is terrible and defaults to the worst possible solution. They put valid non-spam mail in the spam folder. There is no way to turn it off and their only suggestion is to always check your spam folder and move email back to your inbox. Because I've been missing so many emails (who ever checks their spam folder?) I have to rate it only 3 stars until they address it.
    more
  • App Keeps Getting Better May 22, 2020

    By Mick Gator Fan
    (The prior #4, below, was "Need ability to search entire email message for key words, not just search the subject and sender." This is now in the app. The new #4 is also a request for a new search feature: search urls in bookmarks and Favorites.) ProtonMail itself is generally very useful. I've been a paid user for at least 2 years, and am very pleased that the email account comes bundled with ProtonVPN. My experiences with Support have all been positive; the Support staff is knowledgeable and helpful. However, the ProtonMail app still needs a few features to make managing email easier; I see that other people have asked for some of the features. This list is numbered by importance to me: 1. Need ability to select multiple messages from a filtered list to be able delete, tag, or move them to another folder. Having to open each message one at a time to do this is tedious. 2. Need ability to filter by date range. 3. Need to have sub-folders. For example, I would have a main folder called "Travel" and then have a subfolder for each destination or year or whatever makes sense. 4. The addition of the Favorites folder is helpful, but it is still tedious to find bookmarks to move into the Favorites folder. App needs the ability to search the bookmark urls, and once the desired bookmark is found, we need an easy way to move it to or from Favorites as well as open it or delete it if it's no longer needed.
    more
  • Can No Longer Recommend Apr 8, 2021

    By RJudeWade
    I recommended this app/service—to many of my friends, based on its public stated credo and no longer can—having done so to THE NICEST PERSON I KNOW—she contacted me saying she—terminated her account with “protonmail” and opened another—and was IMMEDIATELY sent a message (mansplaining) internet ABUSE and that “protonmail” may terminate her account (she did this trying to get an address similar to the one she was replacing from another service). This is on the same day that her long standing email was high-jacked and all her contacts and mail deleted and sent scam spam (hundreds of friends and colleagues received emails—myself included). I recommended protonmail trying to give her a positive approach to a catastrophic occurrence. It’s one thing to only allow one free account-it’s another to not allow an individual to change it (which might be done for a myriad of reason). This ironically occurred on the same day that I was going to subscribe and donate (despite the all too apparent lack of diversity on their team—one token women which explains the heavy handed tone in a first email to a new client). If this is how they communicate with new clients I’m glad I didn’t get in any deeper with them. Like most tech companies they are only great when everything is working, but woe to the person who has an issue and expects to be treated both civilly and as an individual.
    more
  • Doesn’t support multiple log ins at a time. Jan 25, 2020

    By Fototico
    I really like Protonmail. It lacks some features that I must have. For example, the app only let’s you log in into one account at a time. Making having more than one account impractical. With other services I have multiple accounts for different reasons. Fir example, one is for business, another for personal, and another for junk sing ups. Doing that with Proton app requires me to log out from on and log in into the other. A true hassle! I also find it a bit expensive compared to other private e-mail services. Proton starts at about 52 dollars right now per year. Compare that to Tutanota which is a great service for only 13 and change dollars per year. Tutanota is based in Germany and they take privacy serious. With end to end encryption and even a free encrypt calendar. One annoying thing is how the app always adds a “sent from Protonmail Mobile.” I always delete that before sending my e-mails. Other apps let’s you remove that automatically even on their free accounts. Just lousy that Proton forces it on their users. None the less I like Prtomail. Enough to be my second choice to go to for private e-mail service. Second choice only due to pricing. Otherwise both services are just as good. Why I gave it two stars? Took one start off for the lack of multiple account support. One star for pricing. And one star for the “Sent from Protonmail Mobile.”
    more
  • Mar 16, 2021

    By Larry G
    This may be a great app...I don't know as I paid for the annual Protonmail plus plan at $48 USD and it is actually 48€, with the conversion it becomes $57.90 USD, customer service's answer is; yes, you did intend to pay $48 USD, as Our site told you...we charged Euro...you can cancel and downgrade, we'll give you a refund. No other solutions offered...seems like pay the price not posted correctly or hit the road...don't much care either way ( the impression that I get).
    more
  • Mar 20, 2021

    By E J T
    I thought it was great, until I discovered that it DELETES YOUR DRAFT EMAIL when you use a bluetooth keyboard, just by turning the keyboard off and on, answering a phone call, etc. I kindly reported it, then discovered that they knew about the problem but apparently have even BIGGER PROBLEMS that they haven't gotten to yet, so they are basically ignoring the "bluetooth support" issue. Totally bogus if you ask me. The app should be pulled until they fix it. At least they should post known bugs.
    more
  • Mar 14, 2021

    By Ivan Diaz
    [Update: ALMOST A YEAR LATER AND THEY HAVE DONE EXACTLY NOTHING TO FIX THE ISSUE.] It mostly does what it's supposed to do. However there is a major, gigantic flaw: if you read an email on the browser it is not marked as read on the app. It therefore constantly keeps showing up on the notifications even though the emails have been read. This causes distractions, interruptions, and is extremely annoying for anyone who wants to get anything done.
    more

No reviews available

  • Mar 29, 2021

    By Elle S
    ProtonMail is great. I've suggested it to a number of friends and upgraded to the paid version. It's secure with a reliable clean layout. The mobile app works seamlessly. The singular downside I've found from switching away from Gmail is that the inbox search feature is not as good. It's fine for searching names/emails but not so much for emails containing key phrases or words specifically.
    more
  • Excellent email service, private and secure Jun 16, 2019

    By Chief Bruno
    If you value security and privacy use ProtonMail. Even the free accounts are private and secure. They do not sell your information or scan your emails for keywords to send ads. I have both a free account and a paid account and they both work great. I have been using protonmail for a few years now and I love it. The app features are fine. It has all the necessary features plus security and privacy. Some people are too picky they want an app that covers everything and I don’t think there is an e-mail app that has every feature and still keep you info private and secure. I’ve read some of the reviews, and I have not had any issue with crashes or glitches. Some reviews don’t sound like they are about this app. Not sure what some people are doing.
    more
  • Mar 18, 2021

    By Gokdeniz K
    Inacrivity time of free accounts must be extended to 5 months. Also, a backup key(just like how tutanota does), in case password is forgotten and no backup email is provided by the user, must be given. PWA feature must be implemented both on pc and mobile. Furthermore, there can be a section like notes where you can store your photos or texts temporarily instead of sending a mail to yourself. I already use protonvpn, and satisfied with it thanks. I'll make it 5 str if you answer.
    more
  • Mar 15, 2021

    By Gk Exp
    There are a lot of things I love about ProtonMail and for now I'll just start with the simplicity and aesthetics, which is a lot, since every day I have to look at it for hours. In my case it makes a huge difference. I couldn't stand staring at Gmail. Nothing's ever perfect, a few small things here and there, but even though Gmail is free, I'm never going back. The login screen is a wonderful way to start each day. If you change anything, please give the option to keep the current visuals!
    more
  • Mar 17, 2021

    By Nikhil Gautam
    This is the most simple and secure mail service that now I'm using. It's protected and like Gmail it doesn't features any kind of ads which is really appreciable. I'm using this mail id for my social networking sites and it's now banned by fb for some reason. But otherwise It's all good and I like it. Try it it's free and the response team is great, they've sorted my queries and issues within a day or so. So if you want a mail id for work or social this is it, like in Gmail it doesn't have updat
    more
  • Great service, lacking a few features to make it a home run Feb 22, 2019

    By HeySRI
    ProtonMail is an excellent service for both the privacy conscious and the masses. The reason so many email providers are free is because it the provider is in a privileged position to scan all of your emails. ProtonMail sets itself apart from the rest, and doesn’t read your email, or store it in a format that they can access. I would highly recommend a paid plan, even if you don’t need any paid features. Pay for your usage with your money, not your data. However, the absence of one feature makes the ProtonMail experience painful (-1 star): No notification dismissal syncing. If I read an email on my iPad, it will still show the notification on my phone until I open the app. Almost every other mail/chat app has notification dismissal syncing, but when I asked ProtonMail about implementing this feature, they said it was not possible. If they found a way to add this feature (and it’s possible considering other services can do it), then this service would be a true 5 stars.
    more
  • Mar 27, 2021

    By No One
    I needs to be able to separate all of the email address, really confusing that they all come in under the same account. How about Bridge for Android, so that we can decide what email client to use. Adding folders and filters is a work around, but in the future being able to separate each email address in the app would be awesome .
    more
  • App Keeps Getting Better May 22, 2020

    By Mick Gator Fan
    (The prior #4, below, was "Need ability to search entire email message for key words, not just search the subject and sender." This is now in the app. The new #4 is also a request for a new search feature: search urls in bookmarks and Favorites.) ProtonMail itself is generally very useful. I've been a paid user for at least 2 years, and am very pleased that the email account comes bundled with ProtonVPN. My experiences with Support have all been positive; the Support staff is knowledgeable and helpful. However, the ProtonMail app still needs a few features to make managing email easier; I see that other people have asked for some of the features. This list is numbered by importance to me: 1. Need ability to select multiple messages from a filtered list to be able delete, tag, or move them to another folder. Having to open each message one at a time to do this is tedious. 2. Need ability to filter by date range. 3. Need to have sub-folders. For example, I would have a main folder called "Travel" and then have a subfolder for each destination or year or whatever makes sense. 4. The addition of the Favorites folder is helpful, but it is still tedious to find bookmarks to move into the Favorites folder. App needs the ability to search the bookmark urls, and once the desired bookmark is found, we need an easy way to move it to or from Favorites as well as open it or delete it if it's no longer needed.
    more
  • Apr 11, 2021

    By Anthony Guevara
    No way to block spam mail. I signed up for the free package and they give you so little space which is ok because it's free but i dont want my space being used up by spam. If there was an easy way to block mail senders then i would give the app 5 stars. Zero issues so far other than the blocking issue. Thanks protonmail for this awesome service!
    more
  • Excellent Privacy Focused Email Jul 12, 2020

    By JeffTPharmD
    TLDR version: great app/service for the price. App could use some creature comforts from an app like Spark or Airmail. It does what it advertises and does so at a fair price, especially if paired with their VPN product. In my opinion it works best when paired with something like gmail for the items where security isn’t as critical. That way you’re not missing out on the convenience of google for certain items (family calendars or contact sync to iDevices for example), at least until Proton is able to provide solutions for those use cases. Only suggestions to make this mail app better would be to have a one touch option for archiving a message on the screen when I read a message. Currently one must either call press to open the menu bar further then again the archive, or press the folder button at the top then choose the folder and press apply. The second functionality improvement would be use of share sheet or at least ability to export a message as a pdf. Every now and then it’s nice to be able to forward an email to someone as a text and export to pdf makes that happen easily. The other suggestions are cosmetic only, and that is more color schemes, at least a light and dark would be nice and the option to use other app icons. The lock is nice but they also have the various proton logos that would work well too.
    more
  • Can’t send important emails/inconsistent Nov 19, 2020

    By Milzc
    I’ve been using Prtnmail for a while, and it has recently been brought to my attention that I haven’t been able to send emails to specific secure emails, namely to my Credit Union Financial Operations (finops) and to the Claims Adjuster of my insurance company. Additionally, I can’t use my ProtonMail email address as my primary email address for my bank account, as they don’t allow anonymous email addresses to be used by their customers. Is/are there ways to get around my issues I’m experiencing? These are important emails, and I wasn’t aware that they didn’t go through until I had contacted the aforementioned companies to follow-up with my emails. Had I not contacted my Credit Union, I would not have known that my email message didn’t get received by the finops department of my Credit Union. On the other hand, I did receive an email alert immediately after attempting to send my message to the Claims Adjuster stating that my message failed to deliver. Can somebody at ProtonMail lend me assistance or explain the reason(s) as to why my messages aren’t going through? How can I resolve this issue? This is a deal-breaker for me, and I’ll need to find a secure email server that I can use for more consistency/reliability. It makes me wonder whether or not other important email messages I had “sent” were actually sent to the recipient(s).
    more
  • Mar 30, 2021

    By Scott B
    Protonmail the service is gernally great, but unfortunately their Spam filter is terrible and defaults to the worst possible solution. They put valid non-spam mail in the spam folder. There is no way to turn it off and their only suggestion is to always check your spam folder and move email back to your inbox. Because I've been missing so many emails (who ever checks their spam folder?) I have to rate it only 3 stars until they address it.
    more
  • Apr 7, 2021

    By John Hopkins
    Good email app and generally pleased with it. But as the upgrade above the free version gets 200 labels and 200 folders, and with the free version only getting 3 of each, this seems very stingy, surely on the free version it could have at least double that. Then it would be 5* for sure😁
    more
  • Great services, app needs work Jan 27, 2019

    By wlh2
    Very pleased with the email and vpn services. Recently bought a visionary plan to try out a year in hopes of migrating all my domains emails under proton. While the web email works perfect and the iOS apps function ok, I have a big qualm with the UI of the app for iOS. The left column sidebar has this huge separate area, that does not appear to be moveable or collapsible, that lists link to settings, bug reporting, log out, and more. This utility section separates the main mail inbox, trash, archive, etc., from the user designated folders and labels, thus requiring scrolling past the utility section to see folders. It’s an annoyance, folders should be with folders. You can see what I’m talking about in the 3rd preview pic. On the web based, this is not the case, and user creates folders & labels are right under main inbox, trash, etc. this is the way it should be, folders in the mailbox section. I really wish this would be fixed to be either the same layout as web based, or maybe user configurable. Rarely do I need settings or bug reporting, but I use folders and labels multiple times a day for different emails and organizing, and the current app makes this not very cohesive layout. Maybe nit picky, but I am not sure I’d be able to deal with moving all my emails to the service if the app keeps this layout. I’d be bummed as proton supports folders and labels for emails, which I love.
    more
  • Mar 31, 2021

    By D D
    Nice in itself, but the app's usability needs more work: 1. Emails that I open will at times still be marked unread if clicked from the notification instead of opening the app first. 2. Design is fairly old and needs an update. 3. My folders and labels are not sorted at all! On the web app, I can sort them, but this android app still has them in the order that they were made without any way to organize them. 4. Restoring deleted emails doesn't restore their original labels/location.
    more
  • Can No Longer Recommend Apr 8, 2021

    By RJudeWade
    I recommended this app/service—to many of my friends, based on its public stated credo and no longer can—having done so to THE NICEST PERSON I KNOW—she contacted me saying she—terminated her account with “protonmail” and opened another—and was IMMEDIATELY sent a message (mansplaining) internet ABUSE and that “protonmail” may terminate her account (she did this trying to get an address similar to the one she was replacing from another service). This is on the same day that her long standing email was high-jacked and all her contacts and mail deleted and sent scam spam (hundreds of friends and colleagues received emails—myself included). I recommended protonmail trying to give her a positive approach to a catastrophic occurrence. It’s one thing to only allow one free account-it’s another to not allow an individual to change it (which might be done for a myriad of reason). This ironically occurred on the same day that I was going to subscribe and donate (despite the all too apparent lack of diversity on their team—one token women which explains the heavy handed tone in a first email to a new client). If this is how they communicate with new clients I’m glad I didn’t get in any deeper with them. Like most tech companies they are only great when everything is working, but woe to the person who has an issue and expects to be treated both civilly and as an individual.
    more
  • Doesn’t support multiple log ins at a time. Jan 25, 2020

    By Fototico
    I really like Protonmail. It lacks some features that I must have. For example, the app only let’s you log in into one account at a time. Making having more than one account impractical. With other services I have multiple accounts for different reasons. Fir example, one is for business, another for personal, and another for junk sing ups. Doing that with Proton app requires me to log out from on and log in into the other. A true hassle! I also find it a bit expensive compared to other private e-mail services. Proton starts at about 52 dollars right now per year. Compare that to Tutanota which is a great service for only 13 and change dollars per year. Tutanota is based in Germany and they take privacy serious. With end to end encryption and even a free encrypt calendar. One annoying thing is how the app always adds a “sent from Protonmail Mobile.” I always delete that before sending my e-mails. Other apps let’s you remove that automatically even on their free accounts. Just lousy that Proton forces it on their users. None the less I like Prtomail. Enough to be my second choice to go to for private e-mail service. Second choice only due to pricing. Otherwise both services are just as good. Why I gave it two stars? Took one start off for the lack of multiple account support. One star for pricing. And one star for the “Sent from Protonmail Mobile.”
    more
  • Mar 16, 2021

    By Larry G
    This may be a great app...I don't know as I paid for the annual Protonmail plus plan at $48 USD and it is actually 48€, with the conversion it becomes $57.90 USD, customer service's answer is; yes, you did intend to pay $48 USD, as Our site told you...we charged Euro...you can cancel and downgrade, we'll give you a refund. No other solutions offered...seems like pay the price not posted correctly or hit the road...don't much care either way ( the impression that I get).
    more
  • Mar 20, 2021

    By E J T
    I thought it was great, until I discovered that it DELETES YOUR DRAFT EMAIL when you use a bluetooth keyboard, just by turning the keyboard off and on, answering a phone call, etc. I kindly reported it, then discovered that they knew about the problem but apparently have even BIGGER PROBLEMS that they haven't gotten to yet, so they are basically ignoring the "bluetooth support" issue. Totally bogus if you ask me. The app should be pulled until they fix it. At least they should post known bugs.
    more
  • Mar 14, 2021

    By Ivan Diaz
    [Update: ALMOST A YEAR LATER AND THEY HAVE DONE EXACTLY NOTHING TO FIX THE ISSUE.] It mostly does what it's supposed to do. However there is a major, gigantic flaw: if you read an email on the browser it is not marked as read on the app. It therefore constantly keeps showing up on the notifications even though the emails have been read. This causes distractions, interruptions, and is extremely annoying for anyone who wants to get anything done.
    more

What’s Groovy

What’s Subpar

Loading...