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ProtonMail - Encrypted Email

ProtonMail - Encrypted Email

Proton Technologies AG

World’s largest encrypted email service - easy to use, free for all.

4.4 Ratings 34K+ Reviews 1M+ Downloads

About ProtonMail - Encrypted Email

World’s largest encrypted email service - easy to use, free for all.
see more about ProtonMail - Encrypted Email

Ratings & Reviews

4.4
33.7K+ Ratings
  1. 5
    73+%
  2. 4
    12+%
  3. 3
    5+%
  4. 2
    3+%
  5. 1
    7+%
Write a Review
  • Jan 13, 2021

    By Christopher Pepper
    Functional, fast, and free. What more could you ask for? I only wish the mobile version had a dark mode. Much easier on the eye. Last but not least, your email isn't spying on you or handing your info to governments or their operatives, right Google?
    more
  • Can’t send important emails/inconsistent Nov 19, 2020

    By Milzc
    I’ve been using Prtnmail for a while, and it has recently been brought to my attention that I haven’t been able to send emails to specific secure emails, namely to my Credit Union Financial Operations (finops) and to the Claims Adjuster of my insurance company. Additionally, I can’t use my ProtonMail email address as my primary email address for my bank account, as they don’t allow anonymous email addresses to be used by their customers. Is/are there ways to get around my issues I’m experiencing? These are important emails, and I wasn’t aware that they didn’t go through until I had contacted the aforementioned companies to follow-up with my emails. Had I not contacted my Credit Union, I would not have known that my email message didn’t get received by the finops department of my Credit Union. On the other hand, I did receive an email alert immediately after attempting to send my message to the Claims Adjuster stating that my message failed to deliver. Can somebody at ProtonMail lend me assistance or explain the reason(s) as to why my messages aren’t going through? How can I resolve this issue? This is a deal-breaker for me, and I’ll need to find a secure email server that I can use for more consistency/reliability. It makes me wonder whether or not other important email messages I had “sent” were actually sent to the recipient(s).
    more
  • Jan 9, 2021

    By Mehboob Sadicote
    Thank you for freeing me from Gmail, you get my 5 stars for that alone, the set up was simple and hassle free and the interface is uncluttered and easy to work with. Will add or subtract from this review as i learn to work with this app.
    more
  • App Keeps Getting Better May 22, 2020

    By Mick Gator Fan
    (The prior #4, below, was "Need ability to search entire email message for key words, not just search the subject and sender." This is now in the app. The new #4 is also a request for a new search feature: search urls in bookmarks and Favorites.) ProtonMail itself is generally very useful. I've been a paid user for at least 2 years, and am very pleased that the email account comes bundled with ProtonVPN. My experiences with Support have all been positive; the Support staff is knowledgeable and helpful. However, the ProtonMail app still needs a few features to make managing email easier; I see that other people have asked for some of the features. This list is numbered by importance to me: 1. Need ability to select multiple messages from a filtered list to be able delete, tag, or move them to another folder. Having to open each message one at a time to do this is tedious. 2. Need ability to filter by date range. 3. Need to have sub-folders. For example, I would have a main folder called "Travel" and then have a subfolder for each destination or year or whatever makes sense. 4. The addition of the Favorites folder is helpful, but it is still tedious to find bookmarks to move into the Favorites folder. App needs the ability to search the bookmark urls, and once the desired bookmark is found, we need an easy way to move it to or from Favorites as well as open it or delete it if it's no longer needed.
    more
  • Jan 17, 2021

    By Stefan Eberspaecher
    This is a great product. They are constantly adding new features. Service is personal (I actually can communicate with a real person when I need help). These people care about privacy and security.
  • Jan 14, 2021

    By Austin Jones
    Desperately needs a dark mode Update: the app won't let me send mail and barely recieves it, and mailboxes won't refresh. Essentially useless. Use the web based version, not this.
  • Doesn’t support multiple log ins at a time. Jan 25, 2020

    By Fototico
    I really like Protonmail. It lacks some features that I must have. For example, the app only let’s you log in into one account at a time. Making having more than one account impractical. With other services I have multiple accounts for different reasons. Fir example, one is for business, another for personal, and another for junk sing ups. Doing that with Proton app requires me to log out from on and log in into the other. A true hassle! I also find it a bit expensive compared to other private e-mail services. Proton starts at about 52 dollars right now per year. Compare that to Tutanota which is a great service for only 13 and change dollars per year. Tutanota is based in Germany and they take privacy serious. With end to end encryption and even a free encrypt calendar. One annoying thing is how the app always adds a “sent from Protonmail Mobile.” I always delete that before sending my e-mails. Other apps let’s you remove that automatically even on their free accounts. Just lousy that Proton forces it on their users. None the less I like Prtomail. Enough to be my second choice to go to for private e-mail service. Second choice only due to pricing. Otherwise both services are just as good. Why I gave it two stars? Took one start off for the lack of multiple account support. One star for pricing. And one star for the “Sent from Protonmail Mobile.”
    more
  • Jan 17, 2021

    By Robin King
    So secure is this email that I can't log into it myself. I set up an account tonight and every time I try to log in it tells me that my credentials are invalid, when I know they're correct. Wow. This really is secure!! I mean if I can't get into my own account, surely no one else will. Right?
    more
  • Jan 9, 2021

    By Steven Smith
    Ticket#506704 BEWARE: I used PM for several months, decided to try out one month paid. Didn't want to continue using the paid service and they locked up all my email and said I couldn't access unless I paid for a full year. I told them I wanted to try out the paid and wasn't interested. They said I couldn't have my data back because it's a subscription. So when I paid a month I became subject to a full year's cost with my prior data and emails held as ransom. Very frustrating and SHADY.
    more
  • Dec 4, 2020

    By tenor conclave
    Used to be a good, but rather slow, app. Now someone has decided that it would be a good idea to force the app to automatically log out at regular intervals. This is incredibly annoying - like many people, I use many smartphone apps and desktop programs; how am I supposed to remember dozens of logins? Fix this nonsense please. The desktop version works fine.
    more

No reviews available

  • Jan 13, 2021

    By Christopher Pepper
    Functional, fast, and free. What more could you ask for? I only wish the mobile version had a dark mode. Much easier on the eye. Last but not least, your email isn't spying on you or handing your info to governments or their operatives, right Google?
    more
  • Jan 9, 2021

    By Mehboob Sadicote
    Thank you for freeing me from Gmail, you get my 5 stars for that alone, the set up was simple and hassle free and the interface is uncluttered and easy to work with. Will add or subtract from this review as i learn to work with this app.
    more
  • Jan 17, 2021

    By Stefan Eberspaecher
    This is a great product. They are constantly adding new features. Service is personal (I actually can communicate with a real person when I need help). These people care about privacy and security.
  • Jan 20, 2021

    By Peter van Hespen
    Great application overall. Only thing I would love to see, is the removal of notifications if the mail has been read on the website already.
  • Jan 10, 2021

    By Crafton Williams
    I like where this is going. Good to know that my data isn't being scanned for targetted ads and other things. App does need a bit of a visual refresh but does the job.
  • App Keeps Getting Better May 22, 2020

    By Mick Gator Fan
    (The prior #4, below, was "Need ability to search entire email message for key words, not just search the subject and sender." This is now in the app. The new #4 is also a request for a new search feature: search urls in bookmarks and Favorites.) ProtonMail itself is generally very useful. I've been a paid user for at least 2 years, and am very pleased that the email account comes bundled with ProtonVPN. My experiences with Support have all been positive; the Support staff is knowledgeable and helpful. However, the ProtonMail app still needs a few features to make managing email easier; I see that other people have asked for some of the features. This list is numbered by importance to me: 1. Need ability to select multiple messages from a filtered list to be able delete, tag, or move them to another folder. Having to open each message one at a time to do this is tedious. 2. Need ability to filter by date range. 3. Need to have sub-folders. For example, I would have a main folder called "Travel" and then have a subfolder for each destination or year or whatever makes sense. 4. The addition of the Favorites folder is helpful, but it is still tedious to find bookmarks to move into the Favorites folder. App needs the ability to search the bookmark urls, and once the desired bookmark is found, we need an easy way to move it to or from Favorites as well as open it or delete it if it's no longer needed.
    more
  • Excellent Privacy Focused Email Jul 12, 2020

    By JeffTPharmD
    TLDR version: great app/service for the price. App could use some creature comforts from an app like Spark or Airmail. It does what it advertises and does so at a fair price, especially if paired with their VPN product. In my opinion it works best when paired with something like gmail for the items where security isn’t as critical. That way you’re not missing out on the convenience of google for certain items (family calendars or contact sync to iDevices for example), at least until Proton is able to provide solutions for those use cases. Only suggestions to make this mail app better would be to have a one touch option for archiving a message on the screen when I read a message. Currently one must either call press to open the menu bar further then again the archive, or press the folder button at the top then choose the folder and press apply. The second functionality improvement would be use of share sheet or at least ability to export a message as a pdf. Every now and then it’s nice to be able to forward an email to someone as a text and export to pdf makes that happen easily. The other suggestions are cosmetic only, and that is more color schemes, at least a light and dark would be nice and the option to use other app icons. The lock is nice but they also have the various proton logos that would work well too.
    more
  • Face ID not working to login to App Mar 17, 2019

    By VC Fan
    It seems that Face ID is not working to login to the App. I’ve tried multiple times by first logging in manually and then enabling Face ID. But every time I logout and then try to log back in, Face ID is not initiated. I login manually again and see that Face ID is disabled. I enable it again, but it goes back to being disabled every time I close the App. Is the Face ID function only for access when the App is logged in, or is it designed to allow fore using Face ID to login when initially opening the app? Reply to developer: I saw your reply and do not agree because after three days of trying, the App will now allow me to login with Face ID. I don’t know what changed in the App, but I just kept doing the same thing. I have now installed the ProtonMail App on my wife’s phone and Face ID is working properly too. Increased my rating from 3 to 4 stars. Update #2: thanks for replying back to feedback so quickly! No, I did not need to choose or select any keychain or password icon. When the app is completely closed (swiping up from the bottom, on both an iphone X and XS Max, to close the ProtonMail app), then pressing the PM icon only once to open the app: FaceID now comes up immediately and after correct recognition, the PM app is unlocked and accessible. It was not like this when I first installed the app, but now it works this way.
    more
  • Almost everything I need Aug 22, 2019

    By Baron von Snek
    I've been a paid subscriber for a while and this app works almost perfectly with the following exceptions: 1. No option for threaded view of messages (something that the web app does support and is sorely missed here) 2. Sometimes the inbox doesn't refresh automatically when a new email notification is triggered. I.e., I'll get a notification of a new mail, tap the notification to check it, open the app, and see no new emails in the inbox. I'll have to manually refresh to see it. 3. After refreshing the inbox to see new mail as in #2, tapping the new message to read it doesn't work for a moment or two. I usually ends up tapping two or three times in my impatience 4. This one is not specific to the app, but the service. It's not clear how much of my data is stored with zero-access encryption. It seems that the contents of emails are, but that senders/recipients and subject lines aren't. When I use the search feature in the web app, my search query is sent to the API and it returns a list of messages with subjects or senders that match my query. If the API can search that data, then it must not be zero-access encrypted. This was a bit surprising to me. I'd like to see these details spelled out more explicitly.
    more
  • Jan 18, 2021

    By Theo Degrast
    Great encripted email service. App is easy to use and visually clean. I'd love some the customisation and the free service to upgrade to 1gb.
  • Can’t send important emails/inconsistent Nov 19, 2020

    By Milzc
    I’ve been using Prtnmail for a while, and it has recently been brought to my attention that I haven’t been able to send emails to specific secure emails, namely to my Credit Union Financial Operations (finops) and to the Claims Adjuster of my insurance company. Additionally, I can’t use my ProtonMail email address as my primary email address for my bank account, as they don’t allow anonymous email addresses to be used by their customers. Is/are there ways to get around my issues I’m experiencing? These are important emails, and I wasn’t aware that they didn’t go through until I had contacted the aforementioned companies to follow-up with my emails. Had I not contacted my Credit Union, I would not have known that my email message didn’t get received by the finops department of my Credit Union. On the other hand, I did receive an email alert immediately after attempting to send my message to the Claims Adjuster stating that my message failed to deliver. Can somebody at ProtonMail lend me assistance or explain the reason(s) as to why my messages aren’t going through? How can I resolve this issue? This is a deal-breaker for me, and I’ll need to find a secure email server that I can use for more consistency/reliability. It makes me wonder whether or not other important email messages I had “sent” were actually sent to the recipient(s).
    more
  • Jan 15, 2021

    By troy olson
    Needs dark theme and UI update. Looks dated. Didn't test much as free account is to small and first tier pay is to much $. Need to substantially increase free tier space, low cost of first tier and add space.
  • Great services, app needs work Jan 27, 2019

    By wlh2
    Very pleased with the email and vpn services. Recently bought a visionary plan to try out a year in hopes of migrating all my domains emails under proton. While the web email works perfect and the iOS apps function ok, I have a big qualm with the UI of the app for iOS. The left column sidebar has this huge separate area, that does not appear to be moveable or collapsible, that lists link to settings, bug reporting, log out, and more. This utility section separates the main mail inbox, trash, archive, etc., from the user designated folders and labels, thus requiring scrolling past the utility section to see folders. It’s an annoyance, folders should be with folders. You can see what I’m talking about in the 3rd preview pic. On the web based, this is not the case, and user creates folders & labels are right under main inbox, trash, etc. this is the way it should be, folders in the mailbox section. I really wish this would be fixed to be either the same layout as web based, or maybe user configurable. Rarely do I need settings or bug reporting, but I use folders and labels multiple times a day for different emails and organizing, and the current app makes this not very cohesive layout. Maybe nit picky, but I am not sure I’d be able to deal with moving all my emails to the service if the app keeps this layout. I’d be bummed as proton supports folders and labels for emails, which I love.
    more
  • Multiple Reinstalls of App Feb 19, 2018

    By Kimalah
    I like using Proton to encrypt my emails, and it works great for me on Mac. However, in the two months I’ve had the app on my iPhone (always keeping iOS updated to the most recent), I have had to delete and reinstall three times. The app stops opening for me. I try to open, it shows it is loading for a couple of seconds, and then crashes. When I reported the issue, I was told to update my iOS, which I had stated in my submission was done before sending the bug report. The alternative offered was to join the Beta. I am not comfortable with participating in Beta testing. Otherwise, there was nothing else to offer. I am not happy with this response as it seems others use the app without this issue and give 5 star ratings. I gave 3 stars because when it works, it’s great. But until this issue I am experiencing is fixed, there will be no improvement in my rating.
    more
  • Jan 9, 2021

    By Vansh Khanna
    Basic but functional. However there's a bug where I'm getting a notification for the msg even after I've already opened the app, read it and deleted it before it could notify me.
  • Doesn’t support multiple log ins at a time. Jan 25, 2020

    By Fototico
    I really like Protonmail. It lacks some features that I must have. For example, the app only let’s you log in into one account at a time. Making having more than one account impractical. With other services I have multiple accounts for different reasons. Fir example, one is for business, another for personal, and another for junk sing ups. Doing that with Proton app requires me to log out from on and log in into the other. A true hassle! I also find it a bit expensive compared to other private e-mail services. Proton starts at about 52 dollars right now per year. Compare that to Tutanota which is a great service for only 13 and change dollars per year. Tutanota is based in Germany and they take privacy serious. With end to end encryption and even a free encrypt calendar. One annoying thing is how the app always adds a “sent from Protonmail Mobile.” I always delete that before sending my e-mails. Other apps let’s you remove that automatically even on their free accounts. Just lousy that Proton forces it on their users. None the less I like Prtomail. Enough to be my second choice to go to for private e-mail service. Second choice only due to pricing. Otherwise both services are just as good. Why I gave it two stars? Took one start off for the lack of multiple account support. One star for pricing. And one star for the “Sent from Protonmail Mobile.”
    more
  • Jan 9, 2021

    By Steven Smith
    Ticket#506704 BEWARE: I used PM for several months, decided to try out one month paid. Didn't want to continue using the paid service and they locked up all my email and said I couldn't access unless I paid for a full year. I told them I wanted to try out the paid and wasn't interested. They said I couldn't have my data back because it's a subscription. So when I paid a month I became subject to a full year's cost with my prior data and emails held as ransom. Very frustrating and SHADY.
    more
  • Dec 4, 2020

    By tenor conclave
    Used to be a good, but rather slow, app. Now someone has decided that it would be a good idea to force the app to automatically log out at regular intervals. This is incredibly annoying - like many people, I use many smartphone apps and desktop programs; how am I supposed to remember dozens of logins? Fix this nonsense please. The desktop version works fine.
    more
  • Jan 14, 2021

    By Austin Jones
    Desperately needs a dark mode Update: the app won't let me send mail and barely recieves it, and mailboxes won't refresh. Essentially useless. Use the web based version, not this.
  • Jan 17, 2021

    By Robin King
    So secure is this email that I can't log into it myself. I set up an account tonight and every time I try to log in it tells me that my credentials are invalid, when I know they're correct. Wow. This really is secure!! I mean if I can't get into my own account, surely no one else will. Right?
    more

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