Amazon Photos

Amazon Photos

Amazon Mobile LLC

Prime members get unlimited photo storage and 5GB for video

4.7 Ratings 709K+ Reviews 50M+ Downloads

Ratings & Reviews

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  • img Community
    The Amazon Photos app makes it possible to back up your phone's images and save on storage space. You can organize photos in folders, or by the person in the image, making it easier to find that 1 particular photo you had in mind.
    img by Jackie
    2 years ago
  • img Expert
    1. Build memories together! Automatically save images & videos to a group cloud as soon as you take them with up to 5 family members or friends
    2. Size doesn't matter! You can rapidly upload both light-sized images & heavy RAW photos
    3. Discover long lost memories! Instantly locate any saved image by location, date or just type what's in the image
  • Good when it works. Sep 27, 2020

    By Black1304
    When it works correctly, this app is great. After I sign it, it usually works for 3 or 4 days, then will be stuck "checking" for x-amount of pictures, never loads them and then I either have to sign out and sign back in or delete the app and download it again. Then when I login, it's stuck on the login page for about 12 hours, then is on a blank white page for about 12 hours, then everything is fine and it works for a few days before I have to repeat the process again. I have some photos that it has never backed up and it apparently never will because even when I tell it to upload them, it gets stuck and they still never backup. But... for free... and unlimited storage... I can't be too mad. Update: the app has been working amazingly well, until iOS 14. Now every time I open the app it gives me the login screen, but I have to log out first or nothing happens. When I login, it acts like the first time I’ve ever used the app and tries to upload everything from my Photos. I have to reset my settings the way I want them and delete a bunch of pictures that have uploaded and been deleted previously.
  • Photo recognition Jan 20, 2021

    By kansas city kimmie
    I would like to be able to tag the people and just photos not under just where the people circle is because it doesn’t catch everyone in there I would like to be able to tag the people myself in photos, also it has automatically done a lot of duplicate photos so I have three and four of each photo in my photos I’m glad that I’m a prime member and it doesn’t charge me, and in the iPad app when I’m putting text on a photo and maybe I’ve done one or two it like will not save it so I have to start all over turn my iPad close the app or out and then try it again and it will take it I called about this and they told me to uninstall the app and reinstall the app I did that but I still have that problem on the iPad and on my desktop I was used to be able to put a photo frame with a color for Christmas red and green Halloween orange and now I cannot do that I’m sorry that they took that away I like that feature of putting a frame around my holiday photos
  • Jun 23, 2022

    By Dgy
    The Amazon photo app has good editing tools and is easy to categorize so you can find what you're looking for. The issue I don't like is that once you add a photo into a category, it adds them to the bottom instead of the top. This makes no sense and means I have to flip through the entire file to see my most recent adds.
  • Pure Photo Storage Apr 19, 2022

    By Synai14
    At this point this app is purely for storing photos, which it does excellently. If you’re a prime member looking to free up space on your phone, this app is for you. But in addition to storage, I like to organize my photos. The latest major update has made it very difficult to do that. - First, the facial recognition has never been great. It’s always combined multiple family members into one. The plus of the old version was that I could manually override the person tag. Now, I’m stuck with whatever tag the app automatically assigns. This makes it difficult, as I like to make different albums for my individual children. Now my sons are lumped together under the same person tag and I can’t separate them. - Second, the user interface is unfriendly. It’s difficult to find any feature that’s not looking at a picture or a memory. The search function is cool as long as I’m not looking for a specific person (see my first complaint). Overall, I like the new streamlined look, but a menu bar wouldn’t hurt.
  • Jun 4, 2022

    By Laura Yurs
    Works well as a sort of reliable backup for my photos. It works well providing a fun slideshow/screensaver on my tv when using Amazon Fire. However, as far as the screensaver be sure to delete any photos (in the Amazon photos app) that you wouldn't want to see. Otherwise, you & possibly others attached to that account will see all those "necessatity" photos you take (ex: receipts)
  • Great app. Needs a couple of changes though... Jun 3, 2019

    By WoodyKib2000
    In albums there should be a feature where you can change your most recent uploaded pictures to be at the top on the album. It used to be this way. It has changed. Now all my recent pictures are at the bottom in the albums I’ve created and its a pain to scroll down 200 pics all the way to the bottom to see if I added it to the album. Please change this feature or at least add a feature for date taken or uploaded within the albums created. I know there is a feature like this under all the pictures taken but not in the albums. Please add this feature. Also, I’ve noticed when I add an article that I have screen shotted with my phone and add it to my albums of saved articles, it uploads in the album backwards. I get the last page of the article 1st in the album instead of last. The first page is at the bottom, not at the top. This feature definitely needs to be changed.
  • Jun 30, 2022

    By Sheila Gibson
    I have more fun with this app than any of any other photo app I've ever had. I love how they put little tidbits together , send me a little collages and animated groupings, great photos, timelines for albums, and other wonderful things. It's great! It's perfect for putting together gifts for family and friends. Gives me a lot of memories to share. Thank you Amazon Photos. Sheila
  • Love this - Please add multi-select option!! Dec 28, 2019

    By CiaraSebecke
    As a photographer I love that this allows me to store high quality RAW files from the camera without having to pay for expensive cloud storage outside of my Prime membership!! Really awesome as other services do not store the full quality images. I also love the faces features and ability to search by what’s in the picture. I edit most of my photos on iPad so its great as I can just import them from camera and back them up here and my hard drive. There is ONE THING that is super annoying and should be fixed- the ability to multi select or select all. I dont want to back up every single item in my photos just the RAW photos and edited versions. So I have to manually select each photo which is so many when I do a shoot with 400 images for example. If I could hold and drag to multi-select or create albums in iPhone photos and choose “select all” it would make using this app a million times easier.
  • Good when it works. Sep 27, 2020

    By Black1304
    When it works correctly, this app is great. After I sign it, it usually works for 3 or 4 days, then will be stuck "checking" for x-amount of pictures, never loads them and then I either have to sign out and sign back in or delete the app and download it again. Then when I login, it's stuck on the login page for about 12 hours, then is on a blank white page for about 12 hours, then everything is fine and it works for a few days before I have to repeat the process again. I have some photos that it has never backed up and it apparently never will because even when I tell it to upload them, it gets stuck and they still never backup. But... for free... and unlimited storage... I can't be too mad. Update: the app has been working amazingly well, until iOS 14. Now every time I open the app it gives me the login screen, but I have to log out first or nothing happens. When I login, it acts like the first time I’ve ever used the app and tries to upload everything from my Photos. I have to reset my settings the way I want them and delete a bunch of pictures that have uploaded and been deleted previously.
  • Photo recognition Jan 20, 2021

    By kansas city kimmie
    I would like to be able to tag the people and just photos not under just where the people circle is because it doesn’t catch everyone in there I would like to be able to tag the people myself in photos, also it has automatically done a lot of duplicate photos so I have three and four of each photo in my photos I’m glad that I’m a prime member and it doesn’t charge me, and in the iPad app when I’m putting text on a photo and maybe I’ve done one or two it like will not save it so I have to start all over turn my iPad close the app or out and then try it again and it will take it I called about this and they told me to uninstall the app and reinstall the app I did that but I still have that problem on the iPad and on my desktop I was used to be able to put a photo frame with a color for Christmas red and green Halloween orange and now I cannot do that I’m sorry that they took that away I like that feature of putting a frame around my holiday photos
  • Jun 23, 2022

    By Dgy
    The Amazon photo app has good editing tools and is easy to categorize so you can find what you're looking for. The issue I don't like is that once you add a photo into a category, it adds them to the bottom instead of the top. This makes no sense and means I have to flip through the entire file to see my most recent adds.
  • Pure Photo Storage Apr 19, 2022

    By Synai14
    At this point this app is purely for storing photos, which it does excellently. If you’re a prime member looking to free up space on your phone, this app is for you. But in addition to storage, I like to organize my photos. The latest major update has made it very difficult to do that. - First, the facial recognition has never been great. It’s always combined multiple family members into one. The plus of the old version was that I could manually override the person tag. Now, I’m stuck with whatever tag the app automatically assigns. This makes it difficult, as I like to make different albums for my individual children. Now my sons are lumped together under the same person tag and I can’t separate them. - Second, the user interface is unfriendly. It’s difficult to find any feature that’s not looking at a picture or a memory. The search function is cool as long as I’m not looking for a specific person (see my first complaint). Overall, I like the new streamlined look, but a menu bar wouldn’t hurt.
  • Jun 4, 2022

    By Laura Yurs
    Works well as a sort of reliable backup for my photos. It works well providing a fun slideshow/screensaver on my tv when using Amazon Fire. However, as far as the screensaver be sure to delete any photos (in the Amazon photos app) that you wouldn't want to see. Otherwise, you & possibly others attached to that account will see all those "necessatity" photos you take (ex: receipts)
  • Great app. Needs a couple of changes though... Jun 3, 2019

    By WoodyKib2000
    In albums there should be a feature where you can change your most recent uploaded pictures to be at the top on the album. It used to be this way. It has changed. Now all my recent pictures are at the bottom in the albums I’ve created and its a pain to scroll down 200 pics all the way to the bottom to see if I added it to the album. Please change this feature or at least add a feature for date taken or uploaded within the albums created. I know there is a feature like this under all the pictures taken but not in the albums. Please add this feature. Also, I’ve noticed when I add an article that I have screen shotted with my phone and add it to my albums of saved articles, it uploads in the album backwards. I get the last page of the article 1st in the album instead of last. The first page is at the bottom, not at the top. This feature definitely needs to be changed.
  • Jun 30, 2022

    By Sheila Gibson
    I have more fun with this app than any of any other photo app I've ever had. I love how they put little tidbits together , send me a little collages and animated groupings, great photos, timelines for albums, and other wonderful things. It's great! It's perfect for putting together gifts for family and friends. Gives me a lot of memories to share. Thank you Amazon Photos. Sheila
  • Love this - Please add multi-select option!! Dec 28, 2019

    By CiaraSebecke
    As a photographer I love that this allows me to store high quality RAW files from the camera without having to pay for expensive cloud storage outside of my Prime membership!! Really awesome as other services do not store the full quality images. I also love the faces features and ability to search by what’s in the picture. I edit most of my photos on iPad so its great as I can just import them from camera and back them up here and my hard drive. There is ONE THING that is super annoying and should be fixed- the ability to multi select or select all. I dont want to back up every single item in my photos just the RAW photos and edited versions. So I have to manually select each photo which is so many when I do a shoot with 400 images for example. If I could hold and drag to multi-select or create albums in iPhone photos and choose “select all” it would make using this app a million times easier.
  • Jun 6, 2022

    By Millie Craig
    I really like this app. All of my photos are downloaded without any issues. Unlike Google, Amazon photos does not want to limit my storage amount for photos. I would, however, wish Amazon would allow more videos to be uploaded. I have read several reviews on here about trying to categorize their photos in the app. What I do is make "Albums" in my gallery photos on my phone so when everything is uploaded, the photos will then be in their own albums in Amazon photos.
  • Still have to use iCloud May 25, 2018

    By Yuls24
    * Review updated I started using the app after several days which were necessary to upload all the photos from my phone. There are definitely nice features. I like that the app offers you to look at the pics that were taken on the same day previous years. My biggest disappointment, however, is that the app backs up pictures as soon as they are taken (if wi-fi is available) and doesn’t update them if they are being edited. I take quite a few pics a day and, at the end of it, I edit the best of them. If they were baked up some time earlier in the day, they remain unchanged. I was hoping that Prime Photo could be a free (well, I pay for prime either way) substitute of iCloud, but, unfortunately, it can’t. As soon as I get a new phone, am I supposed to edit a couple thousand pics again?! *** I haven’t really started using the app yet, but I’m already frustrated. I have lots of pictures on my phone - around 8 thousand. I know it takes time to copy/back them up, but not that much! The app was running a few hours at night and several hours in the morning, it managed to back up only a half! My phone barely works when it’s running and they want you to keep the app open for it to work faster which means I can’t use my phone at all. I stopped myself from deleting the app several times already. I hope in a few days it’s gonna download all the pics so I could finally check out all the features.
  • Jun 15, 2022

    By Stacy Barrett
    It gets 2 stars cause it has unlimited photo storage. It is unreliable in actually saving the photos. If you run out of video space, then it won't upload any of the pictures. Lately when I go to search for the videos saved nothing is showing up. App glitches a lot. It would be cool if it had facial recognition so you can find photos of a specific person like Google photos can. It does do memories from a specific date which is nice. I like that I can see my photos on TV with alexa device.
  • Jul 2, 2022

    By Bessie B.
    Update. This app causes my phone to overheat when I take snap shots. I have to force stop the app to make it stop. My phone specifically states it's Amazon Photos that is causing the problem. The link to report issues doesn't work. Amazing! Being able to take, store, share and get prints delivered right to your door! Love it!
  • Expect frequent double orders Jun 13, 2021

    By Bobuhm
    I have spent so much time having to correct an app flaw: normally, you ho through a sequence of screens to complete orders. HOWEVER, amazon’s app does this frequent bounce back before an oder is complete, and it returns you to the home page. Then, you are not sure if the order goes through. I have had to get credited 3x for double orders. And even if you contact them one minute after receiving confirmation of an order to cancel (I receive two separate Discover charge texts), they will say “Sorry we are unable to cancel the order.” Then, you have to go through the hoops of a refund and of explaining to recipients why they are getting two sets of the same photos. I know it is easy to blame app user, but each time it is amazon’s app jumping out of a sequence mid order. Other times, you’ll get a death spin of it uploading or processing, and I have had to turn off and back on my phone to kill it. iPhone issue? Both phone and app are up to date btw
  • Jun 29, 2022

    By Dawn Duquette
    Terrible. If you want to delete anything good luck. It will let you select a bunch then just say "deleting x number of phtotos" forever. Plus it glitches out constantly. Or you click things and nothing happens. What a disappointment. The Amazon app itself is so good but this has to be the worst photo app. Waste of time and effort to attempt to use.
  • May 30, 2022

    By Sharon Landry
    Once upon a time, o would have rated this app higher, but over the past few months, it has been a real problem. The app makers pride themselves on providing a place for users to save photos and videos in lieu of keeping them saved on phones and tablets and taking up space. However, thi is no longer the case unless I sync to the app, download material, then unsync, rinse repeat. And even then, there's no guarantee the photos will still save.
  • Only a few minutes and bugs are showing Jun 14, 2020

    By Jsanch224
    I’ve only use the app literally like 15 minutes and I am so furious with this app. You’d think something with great ratings will be good but I am so disappointed. Let me tell you why. 1st as I was trying to upload photo for my Echo Show, the app decided it had to notify me through mid selection that it needed to update.. I lost my progress of selecting 30 photos.. okay no biggie I can reselect it. After it did what it did, I tried to reselect the same photo.. well where is the upload section? It’s hidden in settings.. why is this the location for such an important function? I had to google where it was FYI. Upon finding the upload section, I can’t access my favorites... at this point I’m starting to pull my hair. Desperately trying to get my favorites folder to show up, I close the app, delete some folders in my photos app, and kept trying to find a solution. To my surprise.. nothing worked. At this point I am desperate to add photos to my echo show because I have a party to host.. so here I am selecting photos with over 11k photos without a way to narrow it down... But the last thing, the very last thing that is making me frustrated.. is how much the scrolling jumps.. I’d be scrolling then all the sudden it jumps all the way down near below the center of photos.. this happened at least 4 times, until I need to write this review. I’m done with this app. Complete disappointment. ughhh I am so frustrated..
  • May 10, 2022

    By Heaven Collins
    Customer Service isn't accepting emails. I've never had a single issue until this past week. The names have began merging or disappearing completely. One time I will open the app and all is correct. The next time it says that my husband is me in photos. It has began moving one of my son's into my other son's folder naming them incorrectly. It's just getting very frustrating. When fixed I would give it a 5 star, but this is the feature I use the most. Without it, it becomes pretty useless to me.
  • Apr 26, 2022

    By Kathleen Magruder
    It's good for the uploading most of the time. But a lot of the times it won't even upload small 10 sec videos. It keeps saying it's paused, waiting for wifi, yet my settings are set to upload using cellular data (which it never does). When I've talked to tech support, they tell me to uninstall and reinstall. Then it will work for a couple of weeks, then it is back to "uploading paused, waiting for wifi."
  • May 25, 2022

    By Melody Yoder
    I can't choose all photos in a folder to back up. And when I manually clicked on over 1000 photos, they did not upload or add to a folder. Clicking on the link to do so did nothing and then I lost all my progress when I tried again. Frustrating Also none of my videos are playing. File is there but it won't open. This isn't worth the trouble.. ALSO.. it would be nice to choose all photos instead of clicking on one at a time. Selecting from Amazon also related on my phone!
  • No app support Apr 29, 2021

    By Jessrdh06
    I have been in limbo since the beginning of April waiting to upgrade my video storage. The message I received stated that I had to wait until April 28 for my current subscription to run out and then I had to cancel and upgrade to the video storage tier that I need. I waited and waited and on April 28, my useless subscription finally expired. But I couldn’t upgrade my video storage! I thought I should give it a day. Still can’t upgrade my video storage. I tried to contact app support but it just takes you to a discussion forum. The information there states that you can cancel early and receive a prorated difference (would have been nice if your in-app prompt shared that info). It also walks you through upgrading your video storage. However, I still do not have the option anywhere in-app, via Web browser or Drive to upgrade my video storage as I have been trying to do now for weeks. So frustrating!
  • img Community
    The Amazon Photos app makes it possible to back up your phone's images and save on storage space. You can organize photos in folders, or by the person in the image, making it easier to find that 1 particular photo you had in mind.
    img by Jackie
    2 years ago
  • img Expert
    1. Build memories together! Automatically save images & videos to a group cloud as soon as you take them with up to 5 family members or friends
    2. Size doesn't matter! You can rapidly upload both light-sized images & heavy RAW photos
    3. Discover long lost memories! Instantly locate any saved image by location, date or just type what's in the image
  • Jun 4, 2022

    By Laura Yurs
    Works well as a sort of reliable backup for my photos. It works well providing a fun slideshow/screensaver on my tv when using Amazon Fire. However, as far as the screensaver be sure to delete any photos (in the Amazon photos app) that you wouldn't want to see. Otherwise, you & possibly others attached to that account will see all those "necessatity" photos you take (ex: receipts)
  • Jun 30, 2022

    By Sheila Gibson
    I have more fun with this app than any of any other photo app I've ever had. I love how they put little tidbits together , send me a little collages and animated groupings, great photos, timelines for albums, and other wonderful things. It's great! It's perfect for putting together gifts for family and friends. Gives me a lot of memories to share. Thank you Amazon Photos. Sheila
  • Jun 6, 2022

    By Millie Craig
    I really like this app. All of my photos are downloaded without any issues. Unlike Google, Amazon photos does not want to limit my storage amount for photos. I would, however, wish Amazon would allow more videos to be uploaded. I have read several reviews on here about trying to categorize their photos in the app. What I do is make "Albums" in my gallery photos on my phone so when everything is uploaded, the photos will then be in their own albums in Amazon photos.
  • Mostly works Jan 4, 2022

    By Curryph
    Update previous review: This app has undergone several revisions over the last couple of years and had improved greatly. Fantastic app! Original review: This app works well for photos and videos taken after the app is downloaded, but photos and videos taken before sometimes don't show the correct date. And there's no way to move the photo to the correct order or edit the date taken. I actually downloaded software to edit the "created" and "modified" dates to the files before uploading, but this had no effect. Also, some of the videos got stuck when uploading for a few days when I initially synced my phone.
  • Jun 8, 2022

    By Vickie Bast
    I, personally, love this app! Easy to open pics to edit. The options offered in editing I'm very fond of. Very easy to learn and use. I, particularly, had to take 100s of pics in relation to a legal situation w movers. Along with, b4/during building a deck. All were saved in my Amazon & Google photos. I've tried several photo editing apps but I've fallen in love with this one. Adding text and arrows, circling, etc for attorneys, arbitration and Federal complaints. Highly recommend!
  • May 13, 2022

    By Mary Hazel Upton
    If you have Amazon Prime you also have unlimited storage for all your photos. You can upload them manually and also let Amazon save them automatically from your phone. Another great service from Amazon! I think, but haven't checked this out yet, that you can also order hard copy prints, photo calendars, and other photo gift items. If so, then the photos would be convenient to order with Amazon's always excellent service.
  • This app saved my life! Sep 27, 2020

    By gb-dave-in-or
    Ok, not literally, however, I had tried and failed with other options like iCloud, portable storage drives, and external flash drives. The first costs money, and could not handle multiple users, the second did not work with my phone, and the third died and may or may not be recoverable. Get this app before your current phone dies and takes your photos with it! Video storage is limited, but if you take lots of videos, you can pay to upgrade to a bigger plan. I think about the people who have lost everything in the recent wildfires. If they had this app, at least they would be able to reprint family photos later.
  • Lifesaver Mar 22, 2021

    By Spooner1324$
    I had 18 years worth of pics on multiple devices, PCs, iPads, iPhones, macs, thumb drives, sd cards, all of it. Things started going bad, hard drives started crashing and the threat of my family’s memories made me look for an offsite storage of everything in case something happened to my home. I used to have to load up old devices and pray they’d work long enough for me to pull stuff off of them. Now, it’s available on anything that has an internet connection. 74k photos and over 115gb of videos all in one place. My 3 kids births, all their birthdays, and everything in between are at my fingertips. I’m super grateful this technology is available.
  • storage could've improved since the photobucket days Aug 8, 2019

    By LunaVolt
    k Its been real helpful so im sharing my thoughts, Ive been moving plenty since I was 15 y/o and I tried to keep storing on different platforms, and still the softwares seem to not take in account that is really thin percentage of world population that can afford the devices and web speed that u need to navigate all the options for this function of the internet(storage) desides thst. yeah it is a tiny bit less frustrating than apple and clud n so on. also remember that if you get account canceled ull lose ur stuff, but u can share a family vault so u got a backup and also two account with prime so u do get a sorta sense of privacy wich is pretty good. so yeah four stars.
  • Best cloud app Jan 15, 2018

    By Jaii7875
    That’s a true statement, let me tell you why. All the other photo clouds tell you that they saving us disk space by backing up our photos and saving them all in their clouds. Not true! They copy our photos , but when we erase our original photos from our devices they also get deleted from the clouds. They are not supposed to be just copying our photos, they are supposed to be saving them after we delete them from our devices. Otherwise where are we saving any space on our devices? This is the only one that I found that actually lets you delete photos from your devices and safely saves your originals. Therefore actually freeing up our disk space. Great app!
  • Photo recognition Jan 20, 2021

    By kansas city kimmie
    I would like to be able to tag the people and just photos not under just where the people circle is because it doesn’t catch everyone in there I would like to be able to tag the people myself in photos, also it has automatically done a lot of duplicate photos so I have three and four of each photo in my photos I’m glad that I’m a prime member and it doesn’t charge me, and in the iPad app when I’m putting text on a photo and maybe I’ve done one or two it like will not save it so I have to start all over turn my iPad close the app or out and then try it again and it will take it I called about this and they told me to uninstall the app and reinstall the app I did that but I still have that problem on the iPad and on my desktop I was used to be able to put a photo frame with a color for Christmas red and green Halloween orange and now I cannot do that I’m sorry that they took that away I like that feature of putting a frame around my holiday photos
  • Jun 23, 2022

    By Dgy
    The Amazon photo app has good editing tools and is easy to categorize so you can find what you're looking for. The issue I don't like is that once you add a photo into a category, it adds them to the bottom instead of the top. This makes no sense and means I have to flip through the entire file to see my most recent adds.
  • Great app. Needs a couple of changes though... Jun 3, 2019

    By WoodyKib2000
    In albums there should be a feature where you can change your most recent uploaded pictures to be at the top on the album. It used to be this way. It has changed. Now all my recent pictures are at the bottom in the albums I’ve created and its a pain to scroll down 200 pics all the way to the bottom to see if I added it to the album. Please change this feature or at least add a feature for date taken or uploaded within the albums created. I know there is a feature like this under all the pictures taken but not in the albums. Please add this feature. Also, I’ve noticed when I add an article that I have screen shotted with my phone and add it to my albums of saved articles, it uploads in the album backwards. I get the last page of the article 1st in the album instead of last. The first page is at the bottom, not at the top. This feature definitely needs to be changed.
  • Love this - Please add multi-select option!! Dec 28, 2019

    By CiaraSebecke
    As a photographer I love that this allows me to store high quality RAW files from the camera without having to pay for expensive cloud storage outside of my Prime membership!! Really awesome as other services do not store the full quality images. I also love the faces features and ability to search by what’s in the picture. I edit most of my photos on iPad so its great as I can just import them from camera and back them up here and my hard drive. There is ONE THING that is super annoying and should be fixed- the ability to multi select or select all. I dont want to back up every single item in my photos just the RAW photos and edited versions. So I have to manually select each photo which is so many when I do a shoot with 400 images for example. If I could hold and drag to multi-select or create albums in iPhone photos and choose “select all” it would make using this app a million times easier.
  • Impressive App; Needs 1 fix Feb 7, 2018

    By SushiCamiChar
    One thing would make this a 5 star review: Would love it if the picture was removed from the main photos page when you add it to an album. OR at least, the app needs to clearly show if the picture has been added to an album. Currently, there is no way to know which pictures I have placed in albums. This is very annoying when you have a thousand pictures to organize. Otherwise, love the unlimited storage of the ORIGINAL PICTURE SIZE with Prime membership!!! It’s TOO GOOD TO BE TRUE! I’m just waiting for them to take that away (please don’t take it away). Was using paid Dropbox, but I don’t have enough room to upload at original pic size (although Dropbox gives you a lot of storage, pictures are large!). This is a wonderful membership perk and well worth it!
  • So far so good Mar 8, 2021

    By KasKas222222222
    It seems like a good way to store photos! Pretty straight forward and easy to navigate/access photos after they have been backed up. A few minor things are a pain, like when adding photos to an album, it doesn’t keep them marked as part of that album. So if you go back into all photos to add more to the album, there’s no way to tell which ones have already been added. The albums also aren’t organized by date of the photos in the album, they are organized by when the album was created, which isn’t very helpful. I’d prefer them to be organized chronologically. I only started using it a few days ago so maybe there’s a work-around that I haven’t discovered yet...all in all, a decent way to store photos.
  • Great App for Photos Overall May 4, 2022

    By Sharp115
    Great App for photos, love that it has the space for unlimited photos to make being a prime member that much more of a perk. The more perk options the longer I plan on staying a prime member. The only reason it is not 5 stars which it is really close to that is Google photos is a little more fun friendly as in making collages or videos with your photos to be able to share/post or the way you are able to edit Live Photos easier or share folders to extended family and have them add to the folder you shared. On trips/vacations with Google Photos we all put the photos all together from the time we were together in one folder and all have access just to that folder. Still, overall a great easy app to use.
  • Apr 17, 2022

    By Brian Lockett
    I like the app, for the most part. Does often get stuck, esp. when uploading the last remaining pics when you're uploading while charging the phone. No way to force the stuck/paused sync. Would also like a feature where you can delete all photos off your phone (once safely backed-up on Amazon Photos) while leaving your phone's Favorite photos on the phone, and some photo-tagging features. Could use a few more bells and whistles, compared to similar services. Otherwise, no complaints here.
  • Hard to complain when it’s free Jan 6, 2018

    By Bjc1234
    I shoot a lot of pictures so I need a lot of back up space. The unlimited space provided by this app provides an additional piece of mind for all my shots. The interface is a bit clunky and is a major memory hog. The other issue I have encountered is that it is no longer recognizing my canon raw files after processing them through Lightroom (CR2 files). The problem just started in the last month so I am not sure the issue. However this would be a major negative if it can’t store canon raw files. It’s by no means perfect. The information and instruction on use is lacking which in my case lead to a major error. In one case, I eliminated a folder on prime, only to discover that that action also deleted the original file on the hard drive. Luckily I had the raw files still on the memory card. In summary, if you are a prime member, you should absolutely use it. It’s another way to back up your pics at no cost. However if I had to pay for the service, I don’t think I would, at least not with current functionality. In conclusion, I feel like an ingrate complaining about a free service that I am using! From a value perspective, I rate it 4 out of 5.
  • Comvenient And Easy To Use Dec 15, 2019

    By Casual skeptic
    I use prime photos to back up all my photos from all devices. This app makes it easy to view my whole library from my phone or iPad. It is also very simple to upload photos directly from my devices. Several years ago there was a sync function on the app version of prime photos that could make it easy to accidentally delete pictures from prime photos when you deleted them from your phone. That sync feature, as far as i can tell, has been removed from the app, so you can use prime as a simple backup rather than a mirrored drive like iCloud or 365. The sync version still exists when accessing prime photos through your browser, such as you would on your computer, but even there i turned it off.
  • Good when it works. Sep 27, 2020

    By Black1304
    When it works correctly, this app is great. After I sign it, it usually works for 3 or 4 days, then will be stuck "checking" for x-amount of pictures, never loads them and then I either have to sign out and sign back in or delete the app and download it again. Then when I login, it's stuck on the login page for about 12 hours, then is on a blank white page for about 12 hours, then everything is fine and it works for a few days before I have to repeat the process again. I have some photos that it has never backed up and it apparently never will because even when I tell it to upload them, it gets stuck and they still never backup. But... for free... and unlimited storage... I can't be too mad. Update: the app has been working amazingly well, until iOS 14. Now every time I open the app it gives me the login screen, but I have to log out first or nothing happens. When I login, it acts like the first time I’ve ever used the app and tries to upload everything from my Photos. I have to reset my settings the way I want them and delete a bunch of pictures that have uploaded and been deleted previously.
  • Pure Photo Storage Apr 19, 2022

    By Synai14
    At this point this app is purely for storing photos, which it does excellently. If you’re a prime member looking to free up space on your phone, this app is for you. But in addition to storage, I like to organize my photos. The latest major update has made it very difficult to do that. - First, the facial recognition has never been great. It’s always combined multiple family members into one. The plus of the old version was that I could manually override the person tag. Now, I’m stuck with whatever tag the app automatically assigns. This makes it difficult, as I like to make different albums for my individual children. Now my sons are lumped together under the same person tag and I can’t separate them. - Second, the user interface is unfriendly. It’s difficult to find any feature that’s not looking at a picture or a memory. The search function is cool as long as I’m not looking for a specific person (see my first complaint). Overall, I like the new streamlined look, but a menu bar wouldn’t hurt.
  • Still have to use iCloud May 25, 2018

    By Yuls24
    * Review updated I started using the app after several days which were necessary to upload all the photos from my phone. There are definitely nice features. I like that the app offers you to look at the pics that were taken on the same day previous years. My biggest disappointment, however, is that the app backs up pictures as soon as they are taken (if wi-fi is available) and doesn’t update them if they are being edited. I take quite a few pics a day and, at the end of it, I edit the best of them. If they were baked up some time earlier in the day, they remain unchanged. I was hoping that Prime Photo could be a free (well, I pay for prime either way) substitute of iCloud, but, unfortunately, it can’t. As soon as I get a new phone, am I supposed to edit a couple thousand pics again?! *** I haven’t really started using the app yet, but I’m already frustrated. I have lots of pictures on my phone - around 8 thousand. I know it takes time to copy/back them up, but not that much! The app was running a few hours at night and several hours in the morning, it managed to back up only a half! My phone barely works when it’s running and they want you to keep the app open for it to work faster which means I can’t use my phone at all. I stopped myself from deleting the app several times already. I hope in a few days it’s gonna download all the pics so I could finally check out all the features.
  • Jun 7, 2022

    By Rainbow Starblast
    1. When I press the select all photos button, it should allow me to select all photos within that folder not just by date. 2. When I select videos and choose to create a new album for those videos, it won't create that album. And no, creating the album before adding photos doesn't work because it forces me to start all the way from the top and it doesn't let me pick folders from my device. And I have a lot photos/videos. It doesn't even create the new album that way either. Fix this please.
  • Solid mediocrity Sep 23, 2019

    By stclair77
    So far, it is difficult for me to properly rate the app. I have been trying to back my photos up for a couple of days. I have just over 12,000. I left the app open overnight last night and woke up with 491 photos remaining to back up. I needed to send a quick text message, so I switched over to messaging, sent my message and promptly returned to the photo app. The count went back up to over 12,000 and the app now is “checking for backup”, counting down in the same fashion as when I started the process last night. As an added service to something I already pay for (Prime), it’s tough to complain but it isn’t doing what I need it to yet, so I need to maintain middle ground until I have some indication that it will ever back up my photos. It doesn’t do any background uploading, wifi or not, and I can’t just leave the app open all day. Each time I go back into it now, it starts over.
  • Need to upgrade space for videos but no way to do it Apr 7, 2022

    By Kitiful
    I have lots of photos and videos. It took a week to upload the pics and then most of the videos. I had 50 videos left that needed uploading yesterday so I wanted to upgrade beyond the $1.99/mo option since I already signed up for that. It says I need to upgrade to fit more but there is no way to do it no matter where I click. There were only 50 items left that needed uploading and then last night it all of a sudden changed back to needing to upload over 18,000 items. Is that going to take another week? It is frustrating because I planned on buying a new phone today so I wanted to delete the pics and videos from my phone to start fresh but now I don’t trust that I will have all my pics and videos saved.
  • May 31, 2022

    By Me 40
    After the last update, I no longer have the option to filter my stuff by "animals". My dog of 15 years recently passed and I'm so frustrated that I have to go through each picture and video to find him. Yet there's an option to filter plants? Who even uses that? I'd bet the majority of users would prefer to have categories for dogs and cats. Other than that, this app is easy to use and I like the option that allows me to auto upload new pics/vids. It's also very easy to share high quality vids.
  • Apr 30, 2022

    By Alyssa Stevenson
    Included with Prime membership so can't complain. The app sucks but I don't pay monthly for a limited amount of storage that doesn't increase over time like Google. Google Photos is WAY better but if you already have Prime, why spend more? Don't have Prime but order from Amazon more than a couple times a month? Worth it. I know Amazon isn't the most ethical company, but having things shipped to your home is better for the environment than big box stores. It's hard to choose between the two.
  • Removed text search Mar 18, 2022

    By crowdedfire
    This is generally a great app with a great back end. They recently updated the UI and have inexplicably removed (or buried or hid in such a way that I can’t find it) the ability to just type a search term in the photo search. Now, if I want to search for a photo taken in a particular place or in a particular year, or featuring a particular person, I can only scroll and scroll and scroll until the UI chooses to show me a pre-defined button with the search term I want to use. Very irritating. I can see this new UI as useful if you have very few years of photos, very few family members, or very few locations, but it’s an incredibly annoying update if you’re a normal person. Please put back a text search box somewhere in the UI.
  • Good, but needs work, Jan 13, 2019

    By FoodForThought!
    Overall, this is a pretty good photo app for those looking for an alternative photo App, which also contains decent editing and storage features. It does have annoying aspects to it as well, such as not being able to default to a selected Album, nor the ability to lock individual Albums. (Unless all pics are placed in the Hidden Photos section, which somewhat defeats the purpose) A few annoying bugs when it comes to storage or organization. E.g..Pics selected as Album covers are lost the moment you move new photos into that particular albums. Tech support is a little disappointing. Quick to respond, however not quite attentive to questions, issues or problem solving. Kinda felt like Robo Support. My suggestion would be to try before you buy!
  • Jun 15, 2022

    By Stacy Barrett
    It gets 2 stars cause it has unlimited photo storage. It is unreliable in actually saving the photos. If you run out of video space, then it won't upload any of the pictures. Lately when I go to search for the videos saved nothing is showing up. App glitches a lot. It would be cool if it had facial recognition so you can find photos of a specific person like Google photos can. It does do memories from a specific date which is nice. I like that I can see my photos on TV with alexa device.
  • Jul 2, 2022

    By Bessie B.
    Update. This app causes my phone to overheat when I take snap shots. I have to force stop the app to make it stop. My phone specifically states it's Amazon Photos that is causing the problem. The link to report issues doesn't work. Amazing! Being able to take, store, share and get prints delivered right to your door! Love it!
  • Expect frequent double orders Jun 13, 2021

    By Bobuhm
    I have spent so much time having to correct an app flaw: normally, you ho through a sequence of screens to complete orders. HOWEVER, amazon’s app does this frequent bounce back before an oder is complete, and it returns you to the home page. Then, you are not sure if the order goes through. I have had to get credited 3x for double orders. And even if you contact them one minute after receiving confirmation of an order to cancel (I receive two separate Discover charge texts), they will say “Sorry we are unable to cancel the order.” Then, you have to go through the hoops of a refund and of explaining to recipients why they are getting two sets of the same photos. I know it is easy to blame app user, but each time it is amazon’s app jumping out of a sequence mid order. Other times, you’ll get a death spin of it uploading or processing, and I have had to turn off and back on my phone to kill it. iPhone issue? Both phone and app are up to date btw
  • May 10, 2022

    By Heaven Collins
    Customer Service isn't accepting emails. I've never had a single issue until this past week. The names have began merging or disappearing completely. One time I will open the app and all is correct. The next time it says that my husband is me in photos. It has began moving one of my son's into my other son's folder naming them incorrectly. It's just getting very frustrating. When fixed I would give it a 5 star, but this is the feature I use the most. Without it, it becomes pretty useless to me.
  • Apr 26, 2022

    By Kathleen Magruder
    It's good for the uploading most of the time. But a lot of the times it won't even upload small 10 sec videos. It keeps saying it's paused, waiting for wifi, yet my settings are set to upload using cellular data (which it never does). When I've talked to tech support, they tell me to uninstall and reinstall. Then it will work for a couple of weeks, then it is back to "uploading paused, waiting for wifi."
  • May 26, 2022

    By Lisette Argandona
    Recently the pics have been enlarglely zoomed in on a majority of the pictures that are uploaded, when at one point it was not. It would be nice to have this bug fixed as I would like to go back to viewing all of my pictures in its entirety and not the nostril or eyeball on someone's face. It's been this way for over a month already. FIX IT !!! I would give a 5 star, but not until the viewing of the pictures has been adjusted. There is no manuel way to do it in the app. Fix the problem!
  • Great app til recent update, keep accidentally adding favorites to whole albums as I make an album Aug 3, 2019

    By Crazy71234
    I really love your app except two things...one is a long-standing complaint, that exif info including time&date&location, does download with pictures. The second is a new development since recent update. The “add to favorites” is right above the “add to album” tab. I’ve been careful only to hit add to album, and for some reason, it makes the whole album “add to favorites” and I can’t figure out how to remove that designation for one photo, let along a newly created album that has over 1,000 photos&videos...also, why isn’t the “add to album” on the top but you put it on the bottom? I don’t know who designed this specific change, but it’s not user friendly, especially it adding yo favorites when I’ve been careful to ensure I hit only “add to albums”. Please fix.
  • Essential features missing Nov 4, 2017

    By Elwood_37
    This is almost a great program. However, it falls short in a number of crucial ways. Firstly, there is no way to correct the many mistakes the facial recognition software makes. When it fails to recognize that an image contains a person, I can’t manually tag it. What’s worse, it frequently misidentifies two or three people as being the same person, and there’s no way to manually disambiguate. This is an essential function that must be added, and which competitor programs already have. Frustratingly, the facial recognition 'People' folders index only the photos uploaded by your own account. They leave out all the photos of the same people in the family vault. So it’s not a very useful compilation of all the photos of somebody. Thirdly, while this app allows manual album creation, your albums are stored only on your own account, and are not visible to anyone you add to your family vault. It’d be a huge bonus to be able to share albums with your family members. I’d also really appreciate being able to rotate a photo right in my account, without having to download it to my device, rotate it in a separate program, and re-upload it to prime photo all over again. With a few fixes, this can be an excellent photo storage program.
  • Could be better Feb 27, 2022

    By 1234456786
    Would be nice if the photos would upload while your phone was plugged into your charger instead of having to keep your app open. It is really annoying to get the notification that the app has to be open in order for it to download the photos. Also I really wished that the photos you choose to “hide” where actually hidden from plan site with a passcode and the option of a cover photo. People do have younger children that get on there phones and snoop around. You can not claim that it is “hidden” if you can see what type of photos they are!! For that reason I am giving this app a 2 star rating because you can do better but instead you choose not too!! I really hope that you put my thoughts of this app into consideration and fix these issues!!
  • Nov 2021 update fiasco! Dec 4, 2021

    By passport bob
    All updates should be from recent to the oldest. Sure you see a positive review,but it’s from 2 yrs ago,etc. The current update makes this an entirely different App. You even need to scroll to find what’s current. My issue is a month old already. On an I Pad, one cannot put their photos in chronological order in an album. One now has to look at them in reverse, or scroll to the end; which is really the beginning and go backwards to see them in order. Is it that difficult? Why update and throw common sense out the window? I don’t need customer support to talk to me like I have a problem with my device. The problem is with the update. Are there any positive reviews on this App after November 2021?
  • Jun 29, 2022

    By Dawn Duquette
    Terrible. If you want to delete anything good luck. It will let you select a bunch then just say "deleting x number of phtotos" forever. Plus it glitches out constantly. Or you click things and nothing happens. What a disappointment. The Amazon app itself is so good but this has to be the worst photo app. Waste of time and effort to attempt to use.
  • May 30, 2022

    By Sharon Landry
    Once upon a time, o would have rated this app higher, but over the past few months, it has been a real problem. The app makers pride themselves on providing a place for users to save photos and videos in lieu of keeping them saved on phones and tablets and taking up space. However, thi is no longer the case unless I sync to the app, download material, then unsync, rinse repeat. And even then, there's no guarantee the photos will still save.
  • Only a few minutes and bugs are showing Jun 14, 2020

    By Jsanch224
    I’ve only use the app literally like 15 minutes and I am so furious with this app. You’d think something with great ratings will be good but I am so disappointed. Let me tell you why. 1st as I was trying to upload photo for my Echo Show, the app decided it had to notify me through mid selection that it needed to update.. I lost my progress of selecting 30 photos.. okay no biggie I can reselect it. After it did what it did, I tried to reselect the same photo.. well where is the upload section? It’s hidden in settings.. why is this the location for such an important function? I had to google where it was FYI. Upon finding the upload section, I can’t access my favorites... at this point I’m starting to pull my hair. Desperately trying to get my favorites folder to show up, I close the app, delete some folders in my photos app, and kept trying to find a solution. To my surprise.. nothing worked. At this point I am desperate to add photos to my echo show because I have a party to host.. so here I am selecting photos with over 11k photos without a way to narrow it down... But the last thing, the very last thing that is making me frustrated.. is how much the scrolling jumps.. I’d be scrolling then all the sudden it jumps all the way down near below the center of photos.. this happened at least 4 times, until I need to write this review. I’m done with this app. Complete disappointment. ughhh I am so frustrated..
  • May 25, 2022

    By Melody Yoder
    I can't choose all photos in a folder to back up. And when I manually clicked on over 1000 photos, they did not upload or add to a folder. Clicking on the link to do so did nothing and then I lost all my progress when I tried again. Frustrating Also none of my videos are playing. File is there but it won't open. This isn't worth the trouble.. ALSO.. it would be nice to choose all photos instead of clicking on one at a time. Selecting from Amazon also related on my phone!
  • No app support Apr 29, 2021

    By Jessrdh06
    I have been in limbo since the beginning of April waiting to upgrade my video storage. The message I received stated that I had to wait until April 28 for my current subscription to run out and then I had to cancel and upgrade to the video storage tier that I need. I waited and waited and on April 28, my useless subscription finally expired. But I couldn’t upgrade my video storage! I thought I should give it a day. Still can’t upgrade my video storage. I tried to contact app support but it just takes you to a discussion forum. The information there states that you can cancel early and receive a prorated difference (would have been nice if your in-app prompt shared that info). It also walks you through upgrading your video storage. However, I still do not have the option anywhere in-app, via Web browser or Drive to upgrade my video storage as I have been trying to do now for weeks. So frustrating!
  • May 8, 2022

    By R G
    Since yesterday all images are zoomed in awkwardly on Echo Show 8. I like being able to see all our family photos and while the images look on the small side they still look nice usually. Suddenly yesterday the images began displaying incredibly zoomed in, as in a small section of the image on the screen. I've checked settings: crop and smart crop are off, so there's no reason for this. There was a message that popped up in this app before it started doing that. Please fix this issue.
  • Lost All My Family Photos And Videos Without Evidence As To Why… Feb 27, 2022

    By hhfl94
    I’ve been a customer for a few years now, but I was forced to switch to a different storage company. My account got terminated and I spent 3 weeks trying to recover it. No evidence or proof was given to justify my account termination which is what really got to me. 95% of their contact support keeps transferring me in circles to others that keep promising that it’ll be ready to access by the next day. Try Google Photos everyone, I should’ve switched to them a long time ago. They offer more in their storage and app. But beware of your personal photos being lost forever because they don’t have a backup download just in case something unfortunate happens like my situation. It’s sad to see they can just do that without valid presentation on their end for the termination.
  • Unable to move complete folders to app Dec 12, 2018

    By Lovelyreading11135
    Unable to transfer a previous folder directly to the app. It has the ability to sort the photos by the date taken, whether or not there are people in the photos etc. But for some reason if you have an album created on it, it does not recognize it. Therefore the ONLY way to recreate an existing album is to manually add every single photo individually. Which in some cases is almost an impossible tasking, sifting through thousands of photos to recreate something that already exists and can be transferred by a click if they enabled that function. It seems like a simple tool as most photo apps sort the photos by the albums they’re already in, not the current date. Also the app does not save the photos when it is not open.
  • Could be so much better Feb 24, 2018

    By As de corazones
    I have found Prime Photos incredibly frustrating to use, for the following reasons: 1. It offers the ability to place photos in albums, but there is no way to click on a given photo and quickly check what, if any, albums it already belongs to. You have to go to the album and look through it to check. This makes the album feature useless as far as I'm concerned. 2. I have not been able to set this app to automatically back up photos in external storage on my phone. Apparently the automatic backup feature only works if you save your photos to internal storage. I like that Prime Photos provides unlimited cloud backup, but as a photo management app it has some serious deficiencies. I will come back and give it five stars if they are fixed.
  • Hate the new update Nov 26, 2021

    By mrdunn05
    I have loved this app for years. It is great to store my photos, share with family members through the family vault, sort my photos in albums and I love the daily memories that pop up each day showing pictures from that day each year. However, I just recently updated the app and the update is so terrible! It makes it so much more difficult to maneuver, I cannot find the family vault any longer even after watching the new video to explain the updates (does not mention family vault at all in the video). Hi have used this app daily for the past 4.5 years and is one of the best benefits for a prime membership and it seriously makes me so sad now. Please please change the app back to how it was!

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