Amazon Photos
PhotographyAmazon Mobile LLC
Prime members get unlimited photo storage and 5GB for video
10M+
Downloads
Ratings & Reviews
4.6
515.9K+ Ratings
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App keeps uploading photos from folders I don't want uploaded. I uncheck them, and they will be rechecked a few days later without my input. Already contacted customer service, they keep saying the problem isn't the app, it's my phone. However, Google Photos does the same folder backup and it doesn't add folders without my permission, as do other photo upload services.
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I downloaded this as it's part of amazon prime. I've always been scared of loosing precious photos using apps like this but thought I'd give it a go. Over 4 or 5 days I downloaded my photos at night and they all went on admittedly l Slowly but I had so many. I checked and the were all there. So I deleted the photos in my phone not in the app. I went into my app and 80% of the photos are not there anymore, tried to get help but that link doesn't work. I'm so pissed off with this app and amazon.
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I'm a prime member and was using this as my primary photo backup app. Unfortunately in the last month or two it has become very unreliable and frequently won't back up my photos correctly. Instead it gets stuck with the endless message "backing up photos" for days but it isn't actually working. It will also sometimes say "couldn't connect to Amazon photos". My internet connection is fine and I'm able to browse the web without issue while this doesn't work. I would not recommend this app at all.
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Only a few minutes and bugs are showing
I’ve only use the app literally like 15 minutes and I am so furious with this app. You’d think something with great ratings will be good but I am so disappointed. Let me tell you why. 1st as I was trying to upload photo for my Echo Show, the app decided it had to notify me through mid selection that it needed to update.. I lost my progress of selecting 30 photos.. okay no biggie I can reselect it. After it did what it did, I tried to reselect the same photo.. well where is the upload section? It’s hidden in settings.. why is this the location for such an important function? I had to google where it was FYI. Upon finding the upload section, I can’t access my favorites... at this point I’m starting to pull my hair. Desperately trying to get my favorites folder to show up, I close the app, delete some folders in my photos app, and kept trying to find a solution. To my surprise.. nothing worked. At this point I am desperate to add photos to my echo show because I have a party to host.. so here I am selecting photos with over 11k photos without a way to narrow it down... But the last thing, the very last thing that is making me frustrated.. is how much the scrolling jumps.. I’d be scrolling then all the sudden it jumps all the way down near below the center of photos.. this happened at least 4 times, until I need to write this review. I’m done with this app. Complete disappointment. ughhh I am so frustrated.. -
No app support
I have been in limbo since the beginning of April waiting to upgrade my video storage. The message I received stated that I had to wait until April 28 for my current subscription to run out and then I had to cancel and upgrade to the video storage tier that I need. I waited and waited and on April 28, my useless subscription finally expired. But I couldn’t upgrade my video storage! I thought I should give it a day. Still can’t upgrade my video storage. I tried to contact app support but it just takes you to a discussion forum. The information there states that you can cancel early and receive a prorated difference (would have been nice if your in-app prompt shared that info). It also walks you through upgrading your video storage. However, I still do not have the option anywhere in-app, via Web browser or Drive to upgrade my video storage as I have been trying to do now for weeks. So frustrating!
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Great app til recent update, keep accidentally adding favorites to whole albums as I make an album
I really love your app except two things...one is a long-standing complaint, that exif info including time&date&location, does download with pictures. The second is a new development since recent update. The “add to favorites” is right above the “add to album” tab. I’ve been careful only to hit add to album, and for some reason, it makes the whole album “add to favorites” and I can’t figure out how to remove that designation for one photo, let along a newly created album that has over 1,000 photos&videos...also, why isn’t the “add to album” on the top but you put it on the bottom? I don’t know who designed this specific change, but it’s not user friendly, especially it adding yo favorites when I’ve been careful to ensure I hit only “add to albums”. Please fix. -
Essential features missing
This is almost a great program. However, it falls short in a number of crucial ways. Firstly, there is no way to correct the many mistakes the facial recognition software makes. When it fails to recognize that an image contains a person, I can’t manually tag it. What’s worse, it frequently misidentifies two or three people as being the same person, and there’s no way to manually disambiguate. This is an essential function that must be added, and which competitor programs already have. Frustratingly, the facial recognition 'People' folders index only the photos uploaded by your own account. They leave out all the photos of the same people in the family vault. So it’s not a very useful compilation of all the photos of somebody. Thirdly, while this app allows manual album creation, your albums are stored only on your own account, and are not visible to anyone you add to your family vault. It’d be a huge bonus to be able to share albums with your family members. I’d also really appreciate being able to rotate a photo right in my account, without having to download it to my device, rotate it in a separate program, and re-upload it to prime photo all over again. With a few fixes, this can be an excellent photo storage program.
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App keeps uploading photos from folders I don't want uploaded. I uncheck them, and they will be rechecked a few days later without my input. Already contacted customer service, they keep saying the problem isn't the app, it's my phone. However, Google Photos does the same folder backup and it doesn't add folders without my permission, as do other photo upload services.
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I downloaded this as it's part of amazon prime. I've always been scared of loosing precious photos using apps like this but thought I'd give it a go. Over 4 or 5 days I downloaded my photos at night and they all went on admittedly l Slowly but I had so many. I checked and the were all there. So I deleted the photos in my phone not in the app. I went into my app and 80% of the photos are not there anymore, tried to get help but that link doesn't work. I'm so pissed off with this app and amazon.
-
I'm a prime member and was using this as my primary photo backup app. Unfortunately in the last month or two it has become very unreliable and frequently won't back up my photos correctly. Instead it gets stuck with the endless message "backing up photos" for days but it isn't actually working. It will also sometimes say "couldn't connect to Amazon photos". My internet connection is fine and I'm able to browse the web without issue while this doesn't work. I would not recommend this app at all.
-
Only a few minutes and bugs are showing
I’ve only use the app literally like 15 minutes and I am so furious with this app. You’d think something with great ratings will be good but I am so disappointed. Let me tell you why. 1st as I was trying to upload photo for my Echo Show, the app decided it had to notify me through mid selection that it needed to update.. I lost my progress of selecting 30 photos.. okay no biggie I can reselect it. After it did what it did, I tried to reselect the same photo.. well where is the upload section? It’s hidden in settings.. why is this the location for such an important function? I had to google where it was FYI. Upon finding the upload section, I can’t access my favorites... at this point I’m starting to pull my hair. Desperately trying to get my favorites folder to show up, I close the app, delete some folders in my photos app, and kept trying to find a solution. To my surprise.. nothing worked. At this point I am desperate to add photos to my echo show because I have a party to host.. so here I am selecting photos with over 11k photos without a way to narrow it down... But the last thing, the very last thing that is making me frustrated.. is how much the scrolling jumps.. I’d be scrolling then all the sudden it jumps all the way down near below the center of photos.. this happened at least 4 times, until I need to write this review. I’m done with this app. Complete disappointment. ughhh I am so frustrated.. -
No app support
I have been in limbo since the beginning of April waiting to upgrade my video storage. The message I received stated that I had to wait until April 28 for my current subscription to run out and then I had to cancel and upgrade to the video storage tier that I need. I waited and waited and on April 28, my useless subscription finally expired. But I couldn’t upgrade my video storage! I thought I should give it a day. Still can’t upgrade my video storage. I tried to contact app support but it just takes you to a discussion forum. The information there states that you can cancel early and receive a prorated difference (would have been nice if your in-app prompt shared that info). It also walks you through upgrading your video storage. However, I still do not have the option anywhere in-app, via Web browser or Drive to upgrade my video storage as I have been trying to do now for weeks. So frustrating!
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