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Amazon Photos

Amazon Photos

Amazon Mobile LLC

Prime members get unlimited photo storage and 5GB for video

4.6 Ratings 566K+ Reviews 50M+ Downloads

Ratings & Reviews

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  • img Community
    The Amazon Photos app makes it possible to back up your phone's images and save on storage space. You can organize photos in folders, or by the person in the image, making it easier to find that 1 particular photo you had in mind.
    img by Jackie
    1 year ago
  • img Expert
    1. Build memories together! Automatically save images & videos to a group cloud as soon as you take them with up to 5 family members or friends
    2. Size doesn't matter! You can rapidly upload both light-sized images & heavy RAW photos
    3. Discover long lost memories! Instantly locate any saved image by location, date or just type what's in the image

    Reviewed by Antonio Rozich on April 30, 2018

  • storage could've improved since the photobucket days Aug 8, 2019

    By LunaVolt
    k Its been real helpful so im sharing my thoughts, Ive been moving plenty since I was 15 y/o and I tried to keep storing on different platforms, and still the softwares seem to not take in account that is really thin percentage of world population that can afford the devices and web speed that u need to navigate all the options for this function of the internet(storage) desides thst. yeah it is a tiny bit less frustrating than apple and clud n so on. also remember that if you get account canceled ull lose ur stuff, but u can share a family vault so u got a backup and also two account with prime so u do get a sorta sense of privacy wich is pretty good. so yeah four stars.
  • Good when it works. Sep 27, 2020

    By Black1304
    When it works correctly, this app is great. After I sign it, it usually works for 3 or 4 days, then will be stuck "checking" for x-amount of pictures, never loads them and then I either have to sign out and sign back in or delete the app and download it again. Then when I login, it's stuck on the login page for about 12 hours, then is on a blank white page for about 12 hours, then everything is fine and it works for a few days before I have to repeat the process again. I have some photos that it has never backed up and it apparently never will because even when I tell it to upload them, it gets stuck and they still never backup. But... for free... and unlimited storage... I can't be too mad. Update: the app has been working amazingly well, until iOS 14. Now every time I open the app it gives me the login screen, but I have to log out first or nothing happens. When I login, it acts like the first time I’ve ever used the app and tries to upload everything from my Photos. I have to reset my settings the way I want them and delete a bunch of pictures that have uploaded and been deleted previously.
  • Photo recognition Jan 20, 2021

    By kansas city kimmie
    I would like to be able to tag the people and just photos not under just where the people circle is because it doesn’t catch everyone in there I would like to be able to tag the people myself in photos, also it has automatically done a lot of duplicate photos so I have three and four of each photo in my photos I’m glad that I’m a prime member and it doesn’t charge me, and in the iPad app when I’m putting text on a photo and maybe I’ve done one or two it like will not save it so I have to start all over turn my iPad close the app or out and then try it again and it will take it I called about this and they told me to uninstall the app and reinstall the app I did that but I still have that problem on the iPad and on my desktop I was used to be able to put a photo frame with a color for Christmas red and green Halloween orange and now I cannot do that I’m sorry that they took that away I like that feature of putting a frame around my holiday photos
  • Sep 23, 2021

    By Kevin
    It's a great, well rounded app. Good for storage. Only reason I didn't give it 5 stars is the attempts to make you pay & upgrade. I don't blame them for charging for storage, but it was not well communicated prior to adding this app, or I may have checked others out first.
  • Great app. Needs a couple of changes though... Jun 3, 2019

    By WoodyKib2000
    In albums there should be a feature where you can change your most recent uploaded pictures to be at the top on the album. It used to be this way. It has changed. Now all my recent pictures are at the bottom in the albums I’ve created and its a pain to scroll down 200 pics all the way to the bottom to see if I added it to the album. Please change this feature or at least add a feature for date taken or uploaded within the albums created. I know there is a feature like this under all the pictures taken but not in the albums. Please add this feature. Also, I’ve noticed when I add an article that I have screen shotted with my phone and add it to my albums of saved articles, it uploads in the album backwards. I get the last page of the article 1st in the album instead of last. The first page is at the bottom, not at the top. This feature definitely needs to be changed.
  • Sep 18, 2021

    By Phyllis Keene
    I really love the Amazon Photo App. It's easy to use. No matter what device I'm using I have access to all of my photos. When deleting photos you can delete from Amazon Photos & any other photo app at the same time. Amazon Photos is so easy to use that your Grandparents can use it with little effort.
  • Love this - Please add multi-select option!! Dec 28, 2019

    By CiaraSebecke
    As a photographer I love that this allows me to store high quality RAW files from the camera without having to pay for expensive cloud storage outside of my Prime membership!! Really awesome as other services do not store the full quality images. I also love the faces features and ability to search by what’s in the picture. I edit most of my photos on iPad so its great as I can just import them from camera and back them up here and my hard drive. There is ONE THING that is super annoying and should be fixed- the ability to multi select or select all. I dont want to back up every single item in my photos just the RAW photos and edited versions. So I have to manually select each photo which is so many when I do a shoot with 400 images for example. If I could hold and drag to multi-select or create albums in iPhone photos and choose “select all” it would make using this app a million times easier.
  • Sep 1, 2021

    By Shelley Kettle
    It works well most of the time, we have the pics on oiur tv when its paused. I do have to adjust it to make sure it pulls through from all of the folders instead of just 1, or sometimes it gets stuck on the same 4 pictures which is weird. So there are glitches that amazon could work on to make it work better, but i like how easy it is to stick a picture in a folder and then have it appear on the tv like it's a digital photo frame.
  • storage could've improved since the photobucket days Aug 8, 2019

    By LunaVolt
    k Its been real helpful so im sharing my thoughts, Ive been moving plenty since I was 15 y/o and I tried to keep storing on different platforms, and still the softwares seem to not take in account that is really thin percentage of world population that can afford the devices and web speed that u need to navigate all the options for this function of the internet(storage) desides thst. yeah it is a tiny bit less frustrating than apple and clud n so on. also remember that if you get account canceled ull lose ur stuff, but u can share a family vault so u got a backup and also two account with prime so u do get a sorta sense of privacy wich is pretty good. so yeah four stars.
  • Good when it works. Sep 27, 2020

    By Black1304
    When it works correctly, this app is great. After I sign it, it usually works for 3 or 4 days, then will be stuck "checking" for x-amount of pictures, never loads them and then I either have to sign out and sign back in or delete the app and download it again. Then when I login, it's stuck on the login page for about 12 hours, then is on a blank white page for about 12 hours, then everything is fine and it works for a few days before I have to repeat the process again. I have some photos that it has never backed up and it apparently never will because even when I tell it to upload them, it gets stuck and they still never backup. But... for free... and unlimited storage... I can't be too mad. Update: the app has been working amazingly well, until iOS 14. Now every time I open the app it gives me the login screen, but I have to log out first or nothing happens. When I login, it acts like the first time I’ve ever used the app and tries to upload everything from my Photos. I have to reset my settings the way I want them and delete a bunch of pictures that have uploaded and been deleted previously.
  • Photo recognition Jan 20, 2021

    By kansas city kimmie
    I would like to be able to tag the people and just photos not under just where the people circle is because it doesn’t catch everyone in there I would like to be able to tag the people myself in photos, also it has automatically done a lot of duplicate photos so I have three and four of each photo in my photos I’m glad that I’m a prime member and it doesn’t charge me, and in the iPad app when I’m putting text on a photo and maybe I’ve done one or two it like will not save it so I have to start all over turn my iPad close the app or out and then try it again and it will take it I called about this and they told me to uninstall the app and reinstall the app I did that but I still have that problem on the iPad and on my desktop I was used to be able to put a photo frame with a color for Christmas red and green Halloween orange and now I cannot do that I’m sorry that they took that away I like that feature of putting a frame around my holiday photos
  • Sep 23, 2021

    By Kevin
    It's a great, well rounded app. Good for storage. Only reason I didn't give it 5 stars is the attempts to make you pay & upgrade. I don't blame them for charging for storage, but it was not well communicated prior to adding this app, or I may have checked others out first.
  • Great app. Needs a couple of changes though... Jun 3, 2019

    By WoodyKib2000
    In albums there should be a feature where you can change your most recent uploaded pictures to be at the top on the album. It used to be this way. It has changed. Now all my recent pictures are at the bottom in the albums I’ve created and its a pain to scroll down 200 pics all the way to the bottom to see if I added it to the album. Please change this feature or at least add a feature for date taken or uploaded within the albums created. I know there is a feature like this under all the pictures taken but not in the albums. Please add this feature. Also, I’ve noticed when I add an article that I have screen shotted with my phone and add it to my albums of saved articles, it uploads in the album backwards. I get the last page of the article 1st in the album instead of last. The first page is at the bottom, not at the top. This feature definitely needs to be changed.
  • Sep 18, 2021

    By Phyllis Keene
    I really love the Amazon Photo App. It's easy to use. No matter what device I'm using I have access to all of my photos. When deleting photos you can delete from Amazon Photos & any other photo app at the same time. Amazon Photos is so easy to use that your Grandparents can use it with little effort.
  • Love this - Please add multi-select option!! Dec 28, 2019

    By CiaraSebecke
    As a photographer I love that this allows me to store high quality RAW files from the camera without having to pay for expensive cloud storage outside of my Prime membership!! Really awesome as other services do not store the full quality images. I also love the faces features and ability to search by what’s in the picture. I edit most of my photos on iPad so its great as I can just import them from camera and back them up here and my hard drive. There is ONE THING that is super annoying and should be fixed- the ability to multi select or select all. I dont want to back up every single item in my photos just the RAW photos and edited versions. So I have to manually select each photo which is so many when I do a shoot with 400 images for example. If I could hold and drag to multi-select or create albums in iPhone photos and choose “select all” it would make using this app a million times easier.
  • Sep 1, 2021

    By Shelley Kettle
    It works well most of the time, we have the pics on oiur tv when its paused. I do have to adjust it to make sure it pulls through from all of the folders instead of just 1, or sometimes it gets stuck on the same 4 pictures which is weird. So there are glitches that amazon could work on to make it work better, but i like how easy it is to stick a picture in a folder and then have it appear on the tv like it's a digital photo frame.
  • Still have to use iCloud May 25, 2018

    By Yuls24
    * Review updated I started using the app after several days which were necessary to upload all the photos from my phone. There are definitely nice features. I like that the app offers you to look at the pics that were taken on the same day previous years. My biggest disappointment, however, is that the app backs up pictures as soon as they are taken (if wi-fi is available) and doesn’t update them if they are being edited. I take quite a few pics a day and, at the end of it, I edit the best of them. If they were baked up some time earlier in the day, they remain unchanged. I was hoping that Prime Photo could be a free (well, I pay for prime either way) substitute of iCloud, but, unfortunately, it can’t. As soon as I get a new phone, am I supposed to edit a couple thousand pics again?! *** I haven’t really started using the app yet, but I’m already frustrated. I have lots of pictures on my phone - around 8 thousand. I know it takes time to copy/back them up, but not that much! The app was running a few hours at night and several hours in the morning, it managed to back up only a half! My phone barely works when it’s running and they want you to keep the app open for it to work faster which means I can’t use my phone at all. I stopped myself from deleting the app several times already. I hope in a few days it’s gonna download all the pics so I could finally check out all the features.
  • Solid mediocrity Sep 23, 2019

    By stclair77
    So far, it is difficult for me to properly rate the app. I have been trying to back my photos up for a couple of days. I have just over 12,000. I left the app open overnight last night and woke up with 491 photos remaining to back up. I needed to send a quick text message, so I switched over to messaging, sent my message and promptly returned to the photo app. The count went back up to over 12,000 and the app now is “checking for backup”, counting down in the same fashion as when I started the process last night. As an added service to something I already pay for (Prime), it’s tough to complain but it isn’t doing what I need it to yet, so I need to maintain middle ground until I have some indication that it will ever back up my photos. It doesn’t do any background uploading, wifi or not, and I can’t just leave the app open all day. Each time I go back into it now, it starts over.
  • Sep 1, 2021

    By Liezel Fulford
    I used amazon photos for a while now and also on amazon prime, but I just don't understand why I can not add photos on my Album. I tried adding 1 to 5 photos at a time, but still doesn't work! (I normally added 50-80 photos in one go before and I don't have any problem), but now I can't even add one photo on it! So disappointed as I wanted to save all the photos on my phone. It's useless!
  • Sep 12, 2021

    By Jack Adrian Zappa
    This app has no control. It will attempt to use the entire network pipe without regard for anyone else on it. I understand that you want to get the initial download done ASAP, but you shouldn't do that without consulting the user. I had to disable it's access to wifi and data as I couldn't easily find the pause button. Poor UX. PLEASE FIX IMMEDIATELY!
  • Expect frequent double orders Jun 13, 2021

    By Bobuhm
    I have spent so much time having to correct an app flaw: normally, you ho through a sequence of screens to complete orders. HOWEVER, amazon’s app does this frequent bounce back before an oder is complete, and it returns you to the home page. Then, you are not sure if the order goes through. I have had to get credited 3x for double orders. And even if you contact them one minute after receiving confirmation of an order to cancel (I receive two separate Discover charge texts), they will say “Sorry we are unable to cancel the order.” Then, you have to go through the hoops of a refund and of explaining to recipients why they are getting two sets of the same photos. I know it is easy to blame app user, but each time it is amazon’s app jumping out of a sequence mid order. Other times, you’ll get a death spin of it uploading or processing, and I have had to turn off and back on my phone to kill it. iPhone issue? Both phone and app are up to date btw
  • Sep 8, 2021

    By Franco Zero
    the app itself is good... but i hate it because there is no option to sort pictures by name... only by date taken or date uploaded... so it's next to impossible to find a picture i'm looking for and all pictures are one big mix up... add an option to sort by name and i will give it 5 stars... but at the moment it's pretty useless if you have thousands of pictures... also i would like to be able to remove videos from the cloud without removing them from my device...
  • Only a few minutes and bugs are showing Jun 14, 2020

    By Jsanch224
    I’ve only use the app literally like 15 minutes and I am so furious with this app. You’d think something with great ratings will be good but I am so disappointed. Let me tell you why. 1st as I was trying to upload photo for my Echo Show, the app decided it had to notify me through mid selection that it needed to update.. I lost my progress of selecting 30 photos.. okay no biggie I can reselect it. After it did what it did, I tried to reselect the same photo.. well where is the upload section? It’s hidden in settings.. why is this the location for such an important function? I had to google where it was FYI. Upon finding the upload section, I can’t access my favorites... at this point I’m starting to pull my hair. Desperately trying to get my favorites folder to show up, I close the app, delete some folders in my photos app, and kept trying to find a solution. To my surprise.. nothing worked. At this point I am desperate to add photos to my echo show because I have a party to host.. so here I am selecting photos with over 11k photos without a way to narrow it down... But the last thing, the very last thing that is making me frustrated.. is how much the scrolling jumps.. I’d be scrolling then all the sudden it jumps all the way down near below the center of photos.. this happened at least 4 times, until I need to write this review. I’m done with this app. Complete disappointment. ughhh I am so frustrated..
  • Sep 6, 2021

    By Sofia Creasey
    I'd give this zero stars if I could! 😠Keeps getting stuck on "backing up" there's always some problem or another, if it isn't that it's not uploading photos at all. Good app in principle but it needs some work to make it good in practice. Months later still stuck on "backing up" fix the issues for god sake 🙄 not uploading all photos so have to keep deleting and reinstalling the app, useless! Better off with Google Photos. Now won't let me take screenshots FFS 😠🤬
  • Sep 7, 2021

    By Christina Domke
    Giving such a SMALL amount of video storage is useless. 5 generic pictures keep popping into my phones gallery, NOT the amazon gallery on the app. No matter how many times I delete them, 3 days later, they're back. The app notifies me of "memory photos", so I'll tap it to see the photos. Several times during the day, the app notifies me AGAIN and AGAIN. I can't swipe to dismiss it either. I actually HAVE to tap on the notification to open the app AGAIN for it to go away!
  • No app support Apr 29, 2021

    By Jessrdh06
    I have been in limbo since the beginning of April waiting to upgrade my video storage. The message I received stated that I had to wait until April 28 for my current subscription to run out and then I had to cancel and upgrade to the video storage tier that I need. I waited and waited and on April 28, my useless subscription finally expired. But I couldn’t upgrade my video storage! I thought I should give it a day. Still can’t upgrade my video storage. I tried to contact app support but it just takes you to a discussion forum. The information there states that you can cancel early and receive a prorated difference (would have been nice if your in-app prompt shared that info). It also walks you through upgrading your video storage. However, I still do not have the option anywhere in-app, via Web browser or Drive to upgrade my video storage as I have been trying to do now for weeks. So frustrating!
  • Great app til recent update, keep accidentally adding favorites to whole albums as I make an album Aug 3, 2019

    By Crazy71234
    I really love your app except two things...one is a long-standing complaint, that exif info including time&date&location, does download with pictures. The second is a new development since recent update. The “add to favorites” is right above the “add to album” tab. I’ve been careful only to hit add to album, and for some reason, it makes the whole album “add to favorites” and I can’t figure out how to remove that designation for one photo, let along a newly created album that has over 1,000 photos&videos...also, why isn’t the “add to album” on the top but you put it on the bottom? I don’t know who designed this specific change, but it’s not user friendly, especially it adding yo favorites when I’ve been careful to ensure I hit only “add to albums”. Please fix.
  • Aug 18, 2021

    By Brooke
    App kept crashing. Ended up having to uninstall and reinstall the app. Since reinstalling all my albums I had created are messed up. Photos disappeared from the albums and I had to add them again. Entire albums disappear and sometimes reappear. Just an absolute mess and I have a hard time finding Photos that I need now. Defeats the entire purpose of the app.
  • img Community
    The Amazon Photos app makes it possible to back up your phone's images and save on storage space. You can organize photos in folders, or by the person in the image, making it easier to find that 1 particular photo you had in mind.
    img by Jackie
    1 year ago
  • img Expert
    1. Build memories together! Automatically save images & videos to a group cloud as soon as you take them with up to 5 family members or friends
    2. Size doesn't matter! You can rapidly upload both light-sized images & heavy RAW photos
    3. Discover long lost memories! Instantly locate any saved image by location, date or just type what's in the image

    Reviewed by Antonio Rozich on April 30, 2018

  • storage could've improved since the photobucket days Aug 8, 2019

    By LunaVolt
    k Its been real helpful so im sharing my thoughts, Ive been moving plenty since I was 15 y/o and I tried to keep storing on different platforms, and still the softwares seem to not take in account that is really thin percentage of world population that can afford the devices and web speed that u need to navigate all the options for this function of the internet(storage) desides thst. yeah it is a tiny bit less frustrating than apple and clud n so on. also remember that if you get account canceled ull lose ur stuff, but u can share a family vault so u got a backup and also two account with prime so u do get a sorta sense of privacy wich is pretty good. so yeah four stars.
  • Sep 18, 2021

    By Phyllis Keene
    I really love the Amazon Photo App. It's easy to use. No matter what device I'm using I have access to all of my photos. When deleting photos you can delete from Amazon Photos & any other photo app at the same time. Amazon Photos is so easy to use that your Grandparents can use it with little effort.
  • Sep 25, 2021

    By Michele Groy
    THE ABSOLUTE PERFECT PLACE TO STORE ALL YOUR PHOTOS AND VIDEOS! I paid about $65 for s while year, and I'm pretty sure its unlimited pix and vids...!!! AND-- every single picture i take or movie i make? Guess what's better than cheap unlimited photos? Amazon Photos frickin AUTOMATICALLY BACKS UP EVERY SINGLE THING I POINT AND SHOOT AT!!! EVERYTHING! AUTO-SAVED! Sooo... Amazon wants to know if i like them.... And, to that i must say--- I LOVE AMAZON PHOTOS, AMZ PRIME, AMZ TV STICK& AMZ SHOPPING!!
  • Sep 21, 2021

    By Jeffrey Corcoran
    This is a great app to install on any of your devices. It's easy to use and it's like having your photo album of all your favorite photos with you all the time. I also was able to find an app to transfer all my pictures from my old phone and tablet to my new devices. I would recommend using both these apps to anybody who has some favorite photos that would like to have access to at any time or place.
  • Sep 24, 2021

    By Brandon Boggs
    I love this app so much, it's pure perfection for me to store all of my photography, I use this alongside one drive to store all of my goods in the cloud and never worry a put them going away. Edit: Please fix downloading. It never actually downloads for some reason. Otherwise everything's good.
  • Best cloud app Jan 15, 2018

    By Jaii7875
    That’s a true statement, let me tell you why. All the other photo clouds tell you that they saving us disk space by backing up our photos and saving them all in their clouds. Not true! They copy our photos , but when we erase our original photos from our devices they also get deleted from the clouds. They are not supposed to be just copying our photos, they are supposed to be saving them after we delete them from our devices. Otherwise where are we saving any space on our devices? This is the only one that I found that actually lets you delete photos from your devices and safely saves your originals. Therefore actually freeing up our disk space. Great app!
  • Sep 11, 2021

    By Carla Speigel
    Very grateful for this app. I created albums from my photo gallery on my phone, then inadvertently deleted them. I've spent two days attempting to recovery them with no results. Today I was scrolling through my apps and found Amazon Prime Photos! I totally forgot that was one of the perks for having Prime! I opened the app and found all of my photos!!! Thank you Amazon Prime!!!
  • What a great thing. Dec 27, 2019

    By Jinni9141
    I am in my 70s and realized that I had so many online photos between my phone, computer and tablet and I knew I should move them to a flash drive or something for my family but dreaded how long it was going to take me. Then I learned about this program. It is so easy because it does all the work. You don’t have to sit there saving pictures from one source to another. I told it to save the pictures that were on my tablet and within minutes it saved over 1000 pictures while I watched a movie. It adds any new pictures you take them automatically and you can edit pictures you have duplicates of etc. I think you’ll love it.
  • Sep 12, 2021

    By Kimberly Crabtree
    I love this app and I love Amazon! I'm a prime member & with that comes many benefits. I am a mother of 2 and recently a grandma of a beautiful baby girl! I have found myself taking more a more photos & Amazon photos back these photos up. They make special memory collages, photo books, photo enhancements, and so much more! I love Amazon & all of their services and apps but Amazon photos is by far my favorite! It just makes things so simple for me to get all I need from one reliable supplier!
  • Love this App Jan 11, 2020

    By treugnhipe
    I love the ease of use, the features offered have wonderful quality and as above are again easy and fun. I like that it backs up when you open it...and theirs so many ways to organize photos and videos and many options of what to do with them. Size of storage is reasonable and I have so many gigabytes of media not even close to maximum and I’m in the double digits. I do wish that when you’re uploading a lot of photos and such that you could do other things. Apparently you have to leave the application open for uploading. But the WONDERFUL QUALITIES of the app make up for it undoubtedly. I love this app and DEFINITELY RECOMMEND IT TO ANYONE WHO LOVES PHOTOS AND VIDEOS AND NEEDS A NO FUSS PLACE TO STORE THEM!!! Kid friendly...
  • Photo recognition Jan 20, 2021

    By kansas city kimmie
    I would like to be able to tag the people and just photos not under just where the people circle is because it doesn’t catch everyone in there I would like to be able to tag the people myself in photos, also it has automatically done a lot of duplicate photos so I have three and four of each photo in my photos I’m glad that I’m a prime member and it doesn’t charge me, and in the iPad app when I’m putting text on a photo and maybe I’ve done one or two it like will not save it so I have to start all over turn my iPad close the app or out and then try it again and it will take it I called about this and they told me to uninstall the app and reinstall the app I did that but I still have that problem on the iPad and on my desktop I was used to be able to put a photo frame with a color for Christmas red and green Halloween orange and now I cannot do that I’m sorry that they took that away I like that feature of putting a frame around my holiday photos
  • Sep 23, 2021

    By Kevin
    It's a great, well rounded app. Good for storage. Only reason I didn't give it 5 stars is the attempts to make you pay & upgrade. I don't blame them for charging for storage, but it was not well communicated prior to adding this app, or I may have checked others out first.
  • Great app. Needs a couple of changes though... Jun 3, 2019

    By WoodyKib2000
    In albums there should be a feature where you can change your most recent uploaded pictures to be at the top on the album. It used to be this way. It has changed. Now all my recent pictures are at the bottom in the albums I’ve created and its a pain to scroll down 200 pics all the way to the bottom to see if I added it to the album. Please change this feature or at least add a feature for date taken or uploaded within the albums created. I know there is a feature like this under all the pictures taken but not in the albums. Please add this feature. Also, I’ve noticed when I add an article that I have screen shotted with my phone and add it to my albums of saved articles, it uploads in the album backwards. I get the last page of the article 1st in the album instead of last. The first page is at the bottom, not at the top. This feature definitely needs to be changed.
  • Love this - Please add multi-select option!! Dec 28, 2019

    By CiaraSebecke
    As a photographer I love that this allows me to store high quality RAW files from the camera without having to pay for expensive cloud storage outside of my Prime membership!! Really awesome as other services do not store the full quality images. I also love the faces features and ability to search by what’s in the picture. I edit most of my photos on iPad so its great as I can just import them from camera and back them up here and my hard drive. There is ONE THING that is super annoying and should be fixed- the ability to multi select or select all. I dont want to back up every single item in my photos just the RAW photos and edited versions. So I have to manually select each photo which is so many when I do a shoot with 400 images for example. If I could hold and drag to multi-select or create albums in iPhone photos and choose “select all” it would make using this app a million times easier.
  • Sep 5, 2021

    By Donna Nino
    I love the app. It has been backing up my photos and videos in the cloud. I like Albums... sorting my photos to locate faster. From there I have a external portable hard drive, Seagate account, with larger storage to transfer photos, videos and documents. 4 star rating only because I have difficulty find my Amazon photos when on Facebook to share on a post, cannot find Albums? but get photos by date and have to scroll too long to find and give up looking or posting.
  • Impressive App; Needs 1 fix Feb 7, 2018

    By SushiCamiChar
    One thing would make this a 5 star review: Would love it if the picture was removed from the main photos page when you add it to an album. OR at least, the app needs to clearly show if the picture has been added to an album. Currently, there is no way to know which pictures I have placed in albums. This is very annoying when you have a thousand pictures to organize. Otherwise, love the unlimited storage of the ORIGINAL PICTURE SIZE with Prime membership!!! It’s TOO GOOD TO BE TRUE! I’m just waiting for them to take that away (please don’t take it away). Was using paid Dropbox, but I don’t have enough room to upload at original pic size (although Dropbox gives you a lot of storage, pictures are large!). This is a wonderful membership perk and well worth it!
  • Hard to complain when it’s free Jan 6, 2018

    By Bjc1234
    I shoot a lot of pictures so I need a lot of back up space. The unlimited space provided by this app provides an additional piece of mind for all my shots. The interface is a bit clunky and is a major memory hog. The other issue I have encountered is that it is no longer recognizing my canon raw files after processing them through Lightroom (CR2 files). The problem just started in the last month so I am not sure the issue. However this would be a major negative if it can’t store canon raw files. It’s by no means perfect. The information and instruction on use is lacking which in my case lead to a major error. In one case, I eliminated a folder on prime, only to discover that that action also deleted the original file on the hard drive. Luckily I had the raw files still on the memory card. In summary, if you are a prime member, you should absolutely use it. It’s another way to back up your pics at no cost. However if I had to pay for the service, I don’t think I would, at least not with current functionality. In conclusion, I feel like an ingrate complaining about a free service that I am using! From a value perspective, I rate it 4 out of 5.
  • Comvenient And Easy To Use Dec 15, 2019

    By Casual skeptic
    I use prime photos to back up all my photos from all devices. This app makes it easy to view my whole library from my phone or iPad. It is also very simple to upload photos directly from my devices. Several years ago there was a sync function on the app version of prime photos that could make it easy to accidentally delete pictures from prime photos when you deleted them from your phone. That sync feature, as far as i can tell, has been removed from the app, so you can use prime as a simple backup rather than a mirrored drive like iCloud or 365. The sync version still exists when accessing prime photos through your browser, such as you would on your computer, but even there i turned it off.
  • Sep 20, 2021

    By Leslie Innes
    Love this app it's nice to search a date, a face (even thought it isnt the best at it) and have a place to automatically upload my photos from my phone to to keep storage low and the photos safe. My only problem is when I am scrolling through pics and it automatically pauses and scrolls me back up to the top.
  • So far so good Mar 8, 2021

    By KasKas222222222
    It seems like a good way to store photos! Pretty straight forward and easy to navigate/access photos after they have been backed up. A few minor things are a pain, like when adding photos to an album, it doesn’t keep them marked as part of that album. So if you go back into all photos to add more to the album, there’s no way to tell which ones have already been added. The albums also aren’t organized by date of the photos in the album, they are organized by when the album was created, which isn’t very helpful. I’d prefer them to be organized chronologically. I only started using it a few days ago so maybe there’s a work-around that I haven’t discovered yet...all in all, a decent way to store photos.
  • Good when it works. Sep 27, 2020

    By Black1304
    When it works correctly, this app is great. After I sign it, it usually works for 3 or 4 days, then will be stuck "checking" for x-amount of pictures, never loads them and then I either have to sign out and sign back in or delete the app and download it again. Then when I login, it's stuck on the login page for about 12 hours, then is on a blank white page for about 12 hours, then everything is fine and it works for a few days before I have to repeat the process again. I have some photos that it has never backed up and it apparently never will because even when I tell it to upload them, it gets stuck and they still never backup. But... for free... and unlimited storage... I can't be too mad. Update: the app has been working amazingly well, until iOS 14. Now every time I open the app it gives me the login screen, but I have to log out first or nothing happens. When I login, it acts like the first time I’ve ever used the app and tries to upload everything from my Photos. I have to reset my settings the way I want them and delete a bunch of pictures that have uploaded and been deleted previously.
  • Sep 1, 2021

    By Shelley Kettle
    It works well most of the time, we have the pics on oiur tv when its paused. I do have to adjust it to make sure it pulls through from all of the folders instead of just 1, or sometimes it gets stuck on the same 4 pictures which is weird. So there are glitches that amazon could work on to make it work better, but i like how easy it is to stick a picture in a folder and then have it appear on the tv like it's a digital photo frame.
  • Still have to use iCloud May 25, 2018

    By Yuls24
    * Review updated I started using the app after several days which were necessary to upload all the photos from my phone. There are definitely nice features. I like that the app offers you to look at the pics that were taken on the same day previous years. My biggest disappointment, however, is that the app backs up pictures as soon as they are taken (if wi-fi is available) and doesn’t update them if they are being edited. I take quite a few pics a day and, at the end of it, I edit the best of them. If they were baked up some time earlier in the day, they remain unchanged. I was hoping that Prime Photo could be a free (well, I pay for prime either way) substitute of iCloud, but, unfortunately, it can’t. As soon as I get a new phone, am I supposed to edit a couple thousand pics again?! *** I haven’t really started using the app yet, but I’m already frustrated. I have lots of pictures on my phone - around 8 thousand. I know it takes time to copy/back them up, but not that much! The app was running a few hours at night and several hours in the morning, it managed to back up only a half! My phone barely works when it’s running and they want you to keep the app open for it to work faster which means I can’t use my phone at all. I stopped myself from deleting the app several times already. I hope in a few days it’s gonna download all the pics so I could finally check out all the features.
  • Solid mediocrity Sep 23, 2019

    By stclair77
    So far, it is difficult for me to properly rate the app. I have been trying to back my photos up for a couple of days. I have just over 12,000. I left the app open overnight last night and woke up with 491 photos remaining to back up. I needed to send a quick text message, so I switched over to messaging, sent my message and promptly returned to the photo app. The count went back up to over 12,000 and the app now is “checking for backup”, counting down in the same fashion as when I started the process last night. As an added service to something I already pay for (Prime), it’s tough to complain but it isn’t doing what I need it to yet, so I need to maintain middle ground until I have some indication that it will ever back up my photos. It doesn’t do any background uploading, wifi or not, and I can’t just leave the app open all day. Each time I go back into it now, it starts over.
  • Aug 28, 2021

    By Lyndsay Rubens
    For some reason when uploading my pictures from my phone (the pictures on my device that Amazon Photos is uploading for back up) there always seems to be an issue when getting towards the end on like the last few pictures. Like for example I will get a notification almost every other day saying "Amazon photos upload paused at 31 of 34" and I always click resume and it never does so I just get irritated and just exit out of it. Kind of drives me crazy. Don't b know if I'm doing something wrong
  • Sep 16, 2021

    By Matthew King
    App is alright and does what it should most of the time, but often doesn't upload photos taken with the camera. Would like to see an option to show only files in the backup as this would be helpful in locating unwanted images. Would also like to see device upload folders so that each device can upload to a specific folder versus all files in one folder.
  • Expect frequent double orders Jun 13, 2021

    By Bobuhm
    I have spent so much time having to correct an app flaw: normally, you ho through a sequence of screens to complete orders. HOWEVER, amazon’s app does this frequent bounce back before an oder is complete, and it returns you to the home page. Then, you are not sure if the order goes through. I have had to get credited 3x for double orders. And even if you contact them one minute after receiving confirmation of an order to cancel (I receive two separate Discover charge texts), they will say “Sorry we are unable to cancel the order.” Then, you have to go through the hoops of a refund and of explaining to recipients why they are getting two sets of the same photos. I know it is easy to blame app user, but each time it is amazon’s app jumping out of a sequence mid order. Other times, you’ll get a death spin of it uploading or processing, and I have had to turn off and back on my phone to kill it. iPhone issue? Both phone and app are up to date btw
  • Sep 7, 2021

    By Christina Domke
    Giving such a SMALL amount of video storage is useless. 5 generic pictures keep popping into my phones gallery, NOT the amazon gallery on the app. No matter how many times I delete them, 3 days later, they're back. The app notifies me of "memory photos", so I'll tap it to see the photos. Several times during the day, the app notifies me AGAIN and AGAIN. I can't swipe to dismiss it either. I actually HAVE to tap on the notification to open the app AGAIN for it to go away!
  • Great app til recent update, keep accidentally adding favorites to whole albums as I make an album Aug 3, 2019

    By Crazy71234
    I really love your app except two things...one is a long-standing complaint, that exif info including time&date&location, does download with pictures. The second is a new development since recent update. The “add to favorites” is right above the “add to album” tab. I’ve been careful only to hit add to album, and for some reason, it makes the whole album “add to favorites” and I can’t figure out how to remove that designation for one photo, let along a newly created album that has over 1,000 photos&videos...also, why isn’t the “add to album” on the top but you put it on the bottom? I don’t know who designed this specific change, but it’s not user friendly, especially it adding yo favorites when I’ve been careful to ensure I hit only “add to albums”. Please fix.
  • Essential features missing Nov 4, 2017

    By Elwood_37
    This is almost a great program. However, it falls short in a number of crucial ways. Firstly, there is no way to correct the many mistakes the facial recognition software makes. When it fails to recognize that an image contains a person, I can’t manually tag it. What’s worse, it frequently misidentifies two or three people as being the same person, and there’s no way to manually disambiguate. This is an essential function that must be added, and which competitor programs already have. Frustratingly, the facial recognition 'People' folders index only the photos uploaded by your own account. They leave out all the photos of the same people in the family vault. So it’s not a very useful compilation of all the photos of somebody. Thirdly, while this app allows manual album creation, your albums are stored only on your own account, and are not visible to anyone you add to your family vault. It’d be a huge bonus to be able to share albums with your family members. I’d also really appreciate being able to rotate a photo right in my account, without having to download it to my device, rotate it in a separate program, and re-upload it to prime photo all over again. With a few fixes, this can be an excellent photo storage program.
  • Sep 1, 2021

    By Liezel Fulford
    I used amazon photos for a while now and also on amazon prime, but I just don't understand why I can not add photos on my Album. I tried adding 1 to 5 photos at a time, but still doesn't work! (I normally added 50-80 photos in one go before and I don't have any problem), but now I can't even add one photo on it! So disappointed as I wanted to save all the photos on my phone. It's useless!
  • Sep 12, 2021

    By Jack Adrian Zappa
    This app has no control. It will attempt to use the entire network pipe without regard for anyone else on it. I understand that you want to get the initial download done ASAP, but you shouldn't do that without consulting the user. I had to disable it's access to wifi and data as I couldn't easily find the pause button. Poor UX. PLEASE FIX IMMEDIATELY!
  • Sep 8, 2021

    By Franco Zero
    the app itself is good... but i hate it because there is no option to sort pictures by name... only by date taken or date uploaded... so it's next to impossible to find a picture i'm looking for and all pictures are one big mix up... add an option to sort by name and i will give it 5 stars... but at the moment it's pretty useless if you have thousands of pictures... also i would like to be able to remove videos from the cloud without removing them from my device...
  • Only a few minutes and bugs are showing Jun 14, 2020

    By Jsanch224
    I’ve only use the app literally like 15 minutes and I am so furious with this app. You’d think something with great ratings will be good but I am so disappointed. Let me tell you why. 1st as I was trying to upload photo for my Echo Show, the app decided it had to notify me through mid selection that it needed to update.. I lost my progress of selecting 30 photos.. okay no biggie I can reselect it. After it did what it did, I tried to reselect the same photo.. well where is the upload section? It’s hidden in settings.. why is this the location for such an important function? I had to google where it was FYI. Upon finding the upload section, I can’t access my favorites... at this point I’m starting to pull my hair. Desperately trying to get my favorites folder to show up, I close the app, delete some folders in my photos app, and kept trying to find a solution. To my surprise.. nothing worked. At this point I am desperate to add photos to my echo show because I have a party to host.. so here I am selecting photos with over 11k photos without a way to narrow it down... But the last thing, the very last thing that is making me frustrated.. is how much the scrolling jumps.. I’d be scrolling then all the sudden it jumps all the way down near below the center of photos.. this happened at least 4 times, until I need to write this review. I’m done with this app. Complete disappointment. ughhh I am so frustrated..
  • Sep 6, 2021

    By Sofia Creasey
    I'd give this zero stars if I could! 😠Keeps getting stuck on "backing up" there's always some problem or another, if it isn't that it's not uploading photos at all. Good app in principle but it needs some work to make it good in practice. Months later still stuck on "backing up" fix the issues for god sake 🙄 not uploading all photos so have to keep deleting and reinstalling the app, useless! Better off with Google Photos. Now won't let me take screenshots FFS 😠🤬
  • No app support Apr 29, 2021

    By Jessrdh06
    I have been in limbo since the beginning of April waiting to upgrade my video storage. The message I received stated that I had to wait until April 28 for my current subscription to run out and then I had to cancel and upgrade to the video storage tier that I need. I waited and waited and on April 28, my useless subscription finally expired. But I couldn’t upgrade my video storage! I thought I should give it a day. Still can’t upgrade my video storage. I tried to contact app support but it just takes you to a discussion forum. The information there states that you can cancel early and receive a prorated difference (would have been nice if your in-app prompt shared that info). It also walks you through upgrading your video storage. However, I still do not have the option anywhere in-app, via Web browser or Drive to upgrade my video storage as I have been trying to do now for weeks. So frustrating!
  • Aug 18, 2021

    By Brooke
    App kept crashing. Ended up having to uninstall and reinstall the app. Since reinstalling all my albums I had created are messed up. Photos disappeared from the albums and I had to add them again. Entire albums disappear and sometimes reappear. Just an absolute mess and I have a hard time finding Photos that I need now. Defeats the entire purpose of the app.

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