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Amazon Photos

Amazon Photos

Amazon Mobile LLC

Prime members get unlimited photo storage and 5GB for video

4.7 Ratings 687K+ Reviews 50M+ Downloads

Ratings & Reviews

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  • img Community
    The Amazon Photos app makes it possible to back up your phone's images and save on storage space. You can organize photos in folders, or by the person in the image, making it easier to find that 1 particular photo you had in mind.
    img by Jackie
    2 years ago
  • img Expert
    1. Build memories together! Automatically save images & videos to a group cloud as soon as you take them with up to 5 family members or friends
    2. Size doesn't matter! You can rapidly upload both light-sized images & heavy RAW photos
    3. Discover long lost memories! Instantly locate any saved image by location, date or just type what's in the image

    Reviewed by Antonio Rozich on April 30, 2018

  • Good when it works. Sep 27, 2020

    By Black1304
    When it works correctly, this app is great. After I sign it, it usually works for 3 or 4 days, then will be stuck "checking" for x-amount of pictures, never loads them and then I either have to sign out and sign back in or delete the app and download it again. Then when I login, it's stuck on the login page for about 12 hours, then is on a blank white page for about 12 hours, then everything is fine and it works for a few days before I have to repeat the process again. I have some photos that it has never backed up and it apparently never will because even when I tell it to upload them, it gets stuck and they still never backup. But... for free... and unlimited storage... I can't be too mad. Update: the app has been working amazingly well, until iOS 14. Now every time I open the app it gives me the login screen, but I have to log out first or nothing happens. When I login, it acts like the first time I’ve ever used the app and tries to upload everything from my Photos. I have to reset my settings the way I want them and delete a bunch of pictures that have uploaded and been deleted previously.
  • May 15, 2022

    By Diane OBrien
    Love this app. I have it auto synced with my Smart TV. Until I delete the photos which are fuplicsted, unfocused or just not wanted, all 2000+ stream as my screen saver automatically. I love the "blurred photo" function. Identifies photos i don't want, 90% of time. So great. Highly recommend Amazon Photes. Has cloud storage too! Note: i stream with Amazon Prime . Not sure if it works with all streaming platforms tho.
  • Photo recognition Jan 20, 2021

    By kansas city kimmie
    I would like to be able to tag the people and just photos not under just where the people circle is because it doesn’t catch everyone in there I would like to be able to tag the people myself in photos, also it has automatically done a lot of duplicate photos so I have three and four of each photo in my photos I’m glad that I’m a prime member and it doesn’t charge me, and in the iPad app when I’m putting text on a photo and maybe I’ve done one or two it like will not save it so I have to start all over turn my iPad close the app or out and then try it again and it will take it I called about this and they told me to uninstall the app and reinstall the app I did that but I still have that problem on the iPad and on my desktop I was used to be able to put a photo frame with a color for Christmas red and green Halloween orange and now I cannot do that I’m sorry that they took that away I like that feature of putting a frame around my holiday photos
  • May 13, 2022

    By Mary Hazel Upton
    If you have Amazon Prime you also have unlimited storage for all your photos. You can upload them manually and also let Amazon save them automatically from your phone. Another great service from Amazon! I think, but haven't checked this out yet, that you can also order hard copy prints, photo calendars, and other photo gift items. If so, then the photos would be convenient to order with Amazon's always excellent service.
  • Pure Photo Storage Apr 19, 2022

    By Synai14
    At this point this app is purely for storing photos, which it does excellently. If you’re a prime member looking to free up space on your phone, this app is for you. But in addition to storage, I like to organize my photos. The latest major update has made it very difficult to do that. - First, the facial recognition has never been great. It’s always combined multiple family members into one. The plus of the old version was that I could manually override the person tag. Now, I’m stuck with whatever tag the app automatically assigns. This makes it difficult, as I like to make different albums for my individual children. Now my sons are lumped together under the same person tag and I can’t separate them. - Second, the user interface is unfriendly. It’s difficult to find any feature that’s not looking at a picture or a memory. The search function is cool as long as I’m not looking for a specific person (see my first complaint). Overall, I like the new streamlined look, but a menu bar wouldn’t hurt.
  • Apr 30, 2022

    By Alyssa Stevenson
    Included with Prime membership so can't complain. The app sucks but I don't pay monthly for a limited amount of storage that doesn't increase over time like Google. Google Photos is WAY better but if you already have Prime, why spend more? Don't have Prime but order from Amazon more than a couple times a month? Worth it. I know Amazon isn't the most ethical company, but having things shipped to your home is better for the environment than big box stores. It's hard to choose between the two.
  • Great app. Needs a couple of changes though... Jun 3, 2019

    By WoodyKib2000
    In albums there should be a feature where you can change your most recent uploaded pictures to be at the top on the album. It used to be this way. It has changed. Now all my recent pictures are at the bottom in the albums I’ve created and its a pain to scroll down 200 pics all the way to the bottom to see if I added it to the album. Please change this feature or at least add a feature for date taken or uploaded within the albums created. I know there is a feature like this under all the pictures taken but not in the albums. Please add this feature. Also, I’ve noticed when I add an article that I have screen shotted with my phone and add it to my albums of saved articles, it uploads in the album backwards. I get the last page of the article 1st in the album instead of last. The first page is at the bottom, not at the top. This feature definitely needs to be changed.
  • Love this - Please add multi-select option!! Dec 28, 2019

    By CiaraSebecke
    As a photographer I love that this allows me to store high quality RAW files from the camera without having to pay for expensive cloud storage outside of my Prime membership!! Really awesome as other services do not store the full quality images. I also love the faces features and ability to search by what’s in the picture. I edit most of my photos on iPad so its great as I can just import them from camera and back them up here and my hard drive. There is ONE THING that is super annoying and should be fixed- the ability to multi select or select all. I dont want to back up every single item in my photos just the RAW photos and edited versions. So I have to manually select each photo which is so many when I do a shoot with 400 images for example. If I could hold and drag to multi-select or create albums in iPhone photos and choose “select all” it would make using this app a million times easier.
  • Good when it works. Sep 27, 2020

    By Black1304
    When it works correctly, this app is great. After I sign it, it usually works for 3 or 4 days, then will be stuck "checking" for x-amount of pictures, never loads them and then I either have to sign out and sign back in or delete the app and download it again. Then when I login, it's stuck on the login page for about 12 hours, then is on a blank white page for about 12 hours, then everything is fine and it works for a few days before I have to repeat the process again. I have some photos that it has never backed up and it apparently never will because even when I tell it to upload them, it gets stuck and they still never backup. But... for free... and unlimited storage... I can't be too mad. Update: the app has been working amazingly well, until iOS 14. Now every time I open the app it gives me the login screen, but I have to log out first or nothing happens. When I login, it acts like the first time I’ve ever used the app and tries to upload everything from my Photos. I have to reset my settings the way I want them and delete a bunch of pictures that have uploaded and been deleted previously.
  • May 15, 2022

    By Diane OBrien
    Love this app. I have it auto synced with my Smart TV. Until I delete the photos which are fuplicsted, unfocused or just not wanted, all 2000+ stream as my screen saver automatically. I love the "blurred photo" function. Identifies photos i don't want, 90% of time. So great. Highly recommend Amazon Photes. Has cloud storage too! Note: i stream with Amazon Prime . Not sure if it works with all streaming platforms tho.
  • Photo recognition Jan 20, 2021

    By kansas city kimmie
    I would like to be able to tag the people and just photos not under just where the people circle is because it doesn’t catch everyone in there I would like to be able to tag the people myself in photos, also it has automatically done a lot of duplicate photos so I have three and four of each photo in my photos I’m glad that I’m a prime member and it doesn’t charge me, and in the iPad app when I’m putting text on a photo and maybe I’ve done one or two it like will not save it so I have to start all over turn my iPad close the app or out and then try it again and it will take it I called about this and they told me to uninstall the app and reinstall the app I did that but I still have that problem on the iPad and on my desktop I was used to be able to put a photo frame with a color for Christmas red and green Halloween orange and now I cannot do that I’m sorry that they took that away I like that feature of putting a frame around my holiday photos
  • May 13, 2022

    By Mary Hazel Upton
    If you have Amazon Prime you also have unlimited storage for all your photos. You can upload them manually and also let Amazon save them automatically from your phone. Another great service from Amazon! I think, but haven't checked this out yet, that you can also order hard copy prints, photo calendars, and other photo gift items. If so, then the photos would be convenient to order with Amazon's always excellent service.
  • Pure Photo Storage Apr 19, 2022

    By Synai14
    At this point this app is purely for storing photos, which it does excellently. If you’re a prime member looking to free up space on your phone, this app is for you. But in addition to storage, I like to organize my photos. The latest major update has made it very difficult to do that. - First, the facial recognition has never been great. It’s always combined multiple family members into one. The plus of the old version was that I could manually override the person tag. Now, I’m stuck with whatever tag the app automatically assigns. This makes it difficult, as I like to make different albums for my individual children. Now my sons are lumped together under the same person tag and I can’t separate them. - Second, the user interface is unfriendly. It’s difficult to find any feature that’s not looking at a picture or a memory. The search function is cool as long as I’m not looking for a specific person (see my first complaint). Overall, I like the new streamlined look, but a menu bar wouldn’t hurt.
  • Apr 30, 2022

    By Alyssa Stevenson
    Included with Prime membership so can't complain. The app sucks but I don't pay monthly for a limited amount of storage that doesn't increase over time like Google. Google Photos is WAY better but if you already have Prime, why spend more? Don't have Prime but order from Amazon more than a couple times a month? Worth it. I know Amazon isn't the most ethical company, but having things shipped to your home is better for the environment than big box stores. It's hard to choose between the two.
  • Great app. Needs a couple of changes though... Jun 3, 2019

    By WoodyKib2000
    In albums there should be a feature where you can change your most recent uploaded pictures to be at the top on the album. It used to be this way. It has changed. Now all my recent pictures are at the bottom in the albums I’ve created and its a pain to scroll down 200 pics all the way to the bottom to see if I added it to the album. Please change this feature or at least add a feature for date taken or uploaded within the albums created. I know there is a feature like this under all the pictures taken but not in the albums. Please add this feature. Also, I’ve noticed when I add an article that I have screen shotted with my phone and add it to my albums of saved articles, it uploads in the album backwards. I get the last page of the article 1st in the album instead of last. The first page is at the bottom, not at the top. This feature definitely needs to be changed.
  • Love this - Please add multi-select option!! Dec 28, 2019

    By CiaraSebecke
    As a photographer I love that this allows me to store high quality RAW files from the camera without having to pay for expensive cloud storage outside of my Prime membership!! Really awesome as other services do not store the full quality images. I also love the faces features and ability to search by what’s in the picture. I edit most of my photos on iPad so its great as I can just import them from camera and back them up here and my hard drive. There is ONE THING that is super annoying and should be fixed- the ability to multi select or select all. I dont want to back up every single item in my photos just the RAW photos and edited versions. So I have to manually select each photo which is so many when I do a shoot with 400 images for example. If I could hold and drag to multi-select or create albums in iPhone photos and choose “select all” it would make using this app a million times easier.
  • Apr 30, 2022

    By Laura Dowling
    I love albums. I have fun using search. I was looking for pictures of chickens I had taken over the years. Found them so much faster than scrolling through 15,000 pictures. I use the slides how opting at gatherings. It really gets folks sharing stories. An improvement I would like to have is a tag showing album titles that include the photo. I find I often re add to albums because I can't tell I have done it before.
  • Still have to use iCloud May 25, 2018

    By Yuls24
    * Review updated I started using the app after several days which were necessary to upload all the photos from my phone. There are definitely nice features. I like that the app offers you to look at the pics that were taken on the same day previous years. My biggest disappointment, however, is that the app backs up pictures as soon as they are taken (if wi-fi is available) and doesn’t update them if they are being edited. I take quite a few pics a day and, at the end of it, I edit the best of them. If they were baked up some time earlier in the day, they remain unchanged. I was hoping that Prime Photo could be a free (well, I pay for prime either way) substitute of iCloud, but, unfortunately, it can’t. As soon as I get a new phone, am I supposed to edit a couple thousand pics again?! *** I haven’t really started using the app yet, but I’m already frustrated. I have lots of pictures on my phone - around 8 thousand. I know it takes time to copy/back them up, but not that much! The app was running a few hours at night and several hours in the morning, it managed to back up only a half! My phone barely works when it’s running and they want you to keep the app open for it to work faster which means I can’t use my phone at all. I stopped myself from deleting the app several times already. I hope in a few days it’s gonna download all the pics so I could finally check out all the features.
  • May 8, 2022

    By R G
    Since yesterday all images are zoomed in awkwardly on Echo Show 8. I like being able to see all our family photos and while the images look on the small side they still look nice usually. Suddenly yesterday the images began displaying incredibly zoomed in, as in a small section of the image on the screen. I've checked settings: crop and smart crop are off, so there's no reason for this. There was a message that popped up in this app before it started doing that. Please fix this issue.
  • May 10, 2022

    By Heaven Collins
    Customer Service isn't accepting emails. I've never had a single issue until this past week. The names have began merging or disappearing completely. One time I will open the app and all is correct. The next time it says that my husband is me in photos. It has began moving one of my son's into my other son's folder naming them incorrectly. It's just getting very frustrating. When fixed I would give it a 5 star, but this is the feature I use the most. Without it, it becomes pretty useless to me.
  • Mar 26, 2022

    By Carlos Rodrigues
    Auto-backup is nice. Organization is effectively impossible. You can't "move" photos to albums, you just copy them. So you always have a huge mess of unorganized photos in chrono order to wade through. What's worse? If you want to add photos to an album, it doesn't hide or otherwise indicate which photos are already part of the album. User experience is seriously poor, please focus on improving it.
  • Mar 16, 2022

    By Kris McDonald
    This app is horrible. Does not allow me to delete more than a few photos at a time, and it is sloooooow! While I like being able to backup my photos to my prime account, from my phone, managing them is just horrible, and this app is completely useless for that. It isn't much better on the windows desktop app either. There are much better backup options out there for photos.
  • Expect frequent double orders Jun 13, 2021

    By Bobuhm
    I have spent so much time having to correct an app flaw: normally, you ho through a sequence of screens to complete orders. HOWEVER, amazon’s app does this frequent bounce back before an oder is complete, and it returns you to the home page. Then, you are not sure if the order goes through. I have had to get credited 3x for double orders. And even if you contact them one minute after receiving confirmation of an order to cancel (I receive two separate Discover charge texts), they will say “Sorry we are unable to cancel the order.” Then, you have to go through the hoops of a refund and of explaining to recipients why they are getting two sets of the same photos. I know it is easy to blame app user, but each time it is amazon’s app jumping out of a sequence mid order. Other times, you’ll get a death spin of it uploading or processing, and I have had to turn off and back on my phone to kill it. iPhone issue? Both phone and app are up to date btw
  • Only a few minutes and bugs are showing Jun 14, 2020

    By Jsanch224
    I’ve only use the app literally like 15 minutes and I am so furious with this app. You’d think something with great ratings will be good but I am so disappointed. Let me tell you why. 1st as I was trying to upload photo for my Echo Show, the app decided it had to notify me through mid selection that it needed to update.. I lost my progress of selecting 30 photos.. okay no biggie I can reselect it. After it did what it did, I tried to reselect the same photo.. well where is the upload section? It’s hidden in settings.. why is this the location for such an important function? I had to google where it was FYI. Upon finding the upload section, I can’t access my favorites... at this point I’m starting to pull my hair. Desperately trying to get my favorites folder to show up, I close the app, delete some folders in my photos app, and kept trying to find a solution. To my surprise.. nothing worked. At this point I am desperate to add photos to my echo show because I have a party to host.. so here I am selecting photos with over 11k photos without a way to narrow it down... But the last thing, the very last thing that is making me frustrated.. is how much the scrolling jumps.. I’d be scrolling then all the sudden it jumps all the way down near below the center of photos.. this happened at least 4 times, until I need to write this review. I’m done with this app. Complete disappointment. ughhh I am so frustrated..
  • Mar 22, 2022

    By B S
    Would be a great addition to Amazon services but you can't organize by folders you already have and have to scroll to find a photo that perhaps was taken months ago. The albums don't work properly and you can't share photos to the app either. I don't like leaving bad reviews but these are general user interface issues...
  • No app support Apr 29, 2021

    By Jessrdh06
    I have been in limbo since the beginning of April waiting to upgrade my video storage. The message I received stated that I had to wait until April 28 for my current subscription to run out and then I had to cancel and upgrade to the video storage tier that I need. I waited and waited and on April 28, my useless subscription finally expired. But I couldn’t upgrade my video storage! I thought I should give it a day. Still can’t upgrade my video storage. I tried to contact app support but it just takes you to a discussion forum. The information there states that you can cancel early and receive a prorated difference (would have been nice if your in-app prompt shared that info). It also walks you through upgrading your video storage. However, I still do not have the option anywhere in-app, via Web browser or Drive to upgrade my video storage as I have been trying to do now for weeks. So frustrating!
  • Apr 5, 2022

    By Lee Hines
    Update: I just lost thousands of pics because I thought they were safely backed up on Amazon Photos. They were NOT! So unhappy with this app. App uploads some photos then hangs, typically showing 2 photos remaining. And there it sits, draining my battery dry. Tried deleting the app and reinstalling, but had the same results.
  • Apr 18, 2022

    By Rich K
    Clearly very poorly coded. Glitchy glitchy glitchy. App is completely confused when upload over network is selected. Rarely auto uploads all new pics correctly. Support is copy and paste or sit on the phone for 45 minutes while redoing everything you already did to troubleshoot. Amazon used to be about the customer, now they clearly aren't. I'd be embarrassed to have my name associated with this app. Do better Amazon, do better. I'm sure this will get another copy and paste response.
  • img Community
    The Amazon Photos app makes it possible to back up your phone's images and save on storage space. You can organize photos in folders, or by the person in the image, making it easier to find that 1 particular photo you had in mind.
    img by Jackie
    2 years ago
  • img Expert
    1. Build memories together! Automatically save images & videos to a group cloud as soon as you take them with up to 5 family members or friends
    2. Size doesn't matter! You can rapidly upload both light-sized images & heavy RAW photos
    3. Discover long lost memories! Instantly locate any saved image by location, date or just type what's in the image

    Reviewed by Antonio Rozich on April 30, 2018

  • May 15, 2022

    By Diane OBrien
    Love this app. I have it auto synced with my Smart TV. Until I delete the photos which are fuplicsted, unfocused or just not wanted, all 2000+ stream as my screen saver automatically. I love the "blurred photo" function. Identifies photos i don't want, 90% of time. So great. Highly recommend Amazon Photes. Has cloud storage too! Note: i stream with Amazon Prime . Not sure if it works with all streaming platforms tho.
  • May 13, 2022

    By Mary Hazel Upton
    If you have Amazon Prime you also have unlimited storage for all your photos. You can upload them manually and also let Amazon save them automatically from your phone. Another great service from Amazon! I think, but haven't checked this out yet, that you can also order hard copy prints, photo calendars, and other photo gift items. If so, then the photos would be convenient to order with Amazon's always excellent service.
  • Apr 30, 2022

    By Laura Dowling
    I love albums. I have fun using search. I was looking for pictures of chickens I had taken over the years. Found them so much faster than scrolling through 15,000 pictures. I use the slides how opting at gatherings. It really gets folks sharing stories. An improvement I would like to have is a tag showing album titles that include the photo. I find I often re add to albums because I can't tell I have done it before.
  • Mostly works Jan 4, 2022

    By Curryph
    Update previous review: This app has undergone several revisions over the last couple of years and had improved greatly. Fantastic app! Original review: This app works well for photos and videos taken after the app is downloaded, but photos and videos taken before sometimes don't show the correct date. And there's no way to move the photo to the correct order or edit the date taken. I actually downloaded software to edit the "created" and "modified" dates to the files before uploading, but this had no effect. Also, some of the videos got stuck when uploading for a few days when I initially synced my phone.
  • Apr 13, 2022

    By Jane Piepes
    Much is available here for unusual creations ... without including unnecessary Templates, . .for kids, etc. They also, seem to arrange all your photos in a nice display for You ... exluding all your own mistaken screen shots,,,as well..and duplicates. They allow you flexibility in this program. Much appreciated. Only wish for the the translucent look on the paint brush. Thank you, Jane.
  • Apr 22, 2022

    By Karen Leftige
    My cell phone is old. Getting a new one soon. Sometimes the resolution stinks but our grandbaby is still perfect. The pictures are nice getting them so fast and easy. Great prices. Must mention 2 photos damaged by water. Envelope got wet. Amazon never responded to me or resent me new ones. I wasn't happy with that. I had to reorder and pay again. Not thrilled. Ive purchased 4 canvas pictures they are great quality. Price average.
  • May 3, 2022

    By VISTA Tech Small Engine Exteriors ALL STAR All CARE
    It's nice .I'm still learning my way around the app..I love Amazon...they have really put in the effort and work on these apps and Thier customers money as well as satisfaction is very much taken into consideration..it's not just Amazon trying to get the brand rich.. it's Amazon trying to put a smile on our faces as well as being cost aware ....great job Amazon. Four stars for now .reason is I can't access all the photos on my device in the photos app . I'll be back if I find it's my error ECT..
  • This app saved my life! Sep 27, 2020

    By gb-dave-in-or
    Ok, not literally, however, I had tried and failed with other options like iCloud, portable storage drives, and external flash drives. The first costs money, and could not handle multiple users, the second did not work with my phone, and the third died and may or may not be recoverable. Get this app before your current phone dies and takes your photos with it! Video storage is limited, but if you take lots of videos, you can pay to upgrade to a bigger plan. I think about the people who have lost everything in the recent wildfires. If they had this app, at least they would be able to reprint family photos later.
  • BEST app to backup photos! May 18, 2020

    By Tvasilik
    This is the best app I’ve ever used to backup my photos. I take about 10-20 pictures every single time I’m taking a photo. I also take tons of worthless screenshots. By using this app to backup my photos I’m able to keep every single one archived and then keep my photo library on my iPhone cleared out. The initial backup took about a day. I had 31,000 pictures. Excessive I know! But now it takes only a minute per day to backup the new stuff. Love love love! I hate backing up with iCloud and tech support suggested google photos as an alternative. I hated that app. It also doesn’t keep the pictures full resolution. Try this out, you won’t be disappointed!
  • Mar 26, 2022

    By Colby
    This is so much better than Google Photos & Google Drive because: 1. Backups to cloud are FREE; 2. After it asks which folders to auto-backup, you specifically pick which files to backup, when necessary; 3. Compatible across ALL devices/platforms- Android, Apple, SmartTV, etc. Family, & friends no longer need to all get Google accounts to share/edit/use these files to create memories. Amazon is as always compatible on all devices & platforms!
  • Photo recognition Jan 20, 2021

    By kansas city kimmie
    I would like to be able to tag the people and just photos not under just where the people circle is because it doesn’t catch everyone in there I would like to be able to tag the people myself in photos, also it has automatically done a lot of duplicate photos so I have three and four of each photo in my photos I’m glad that I’m a prime member and it doesn’t charge me, and in the iPad app when I’m putting text on a photo and maybe I’ve done one or two it like will not save it so I have to start all over turn my iPad close the app or out and then try it again and it will take it I called about this and they told me to uninstall the app and reinstall the app I did that but I still have that problem on the iPad and on my desktop I was used to be able to put a photo frame with a color for Christmas red and green Halloween orange and now I cannot do that I’m sorry that they took that away I like that feature of putting a frame around my holiday photos
  • Great app. Needs a couple of changes though... Jun 3, 2019

    By WoodyKib2000
    In albums there should be a feature where you can change your most recent uploaded pictures to be at the top on the album. It used to be this way. It has changed. Now all my recent pictures are at the bottom in the albums I’ve created and its a pain to scroll down 200 pics all the way to the bottom to see if I added it to the album. Please change this feature or at least add a feature for date taken or uploaded within the albums created. I know there is a feature like this under all the pictures taken but not in the albums. Please add this feature. Also, I’ve noticed when I add an article that I have screen shotted with my phone and add it to my albums of saved articles, it uploads in the album backwards. I get the last page of the article 1st in the album instead of last. The first page is at the bottom, not at the top. This feature definitely needs to be changed.
  • Love this - Please add multi-select option!! Dec 28, 2019

    By CiaraSebecke
    As a photographer I love that this allows me to store high quality RAW files from the camera without having to pay for expensive cloud storage outside of my Prime membership!! Really awesome as other services do not store the full quality images. I also love the faces features and ability to search by what’s in the picture. I edit most of my photos on iPad so its great as I can just import them from camera and back them up here and my hard drive. There is ONE THING that is super annoying and should be fixed- the ability to multi select or select all. I dont want to back up every single item in my photos just the RAW photos and edited versions. So I have to manually select each photo which is so many when I do a shoot with 400 images for example. If I could hold and drag to multi-select or create albums in iPhone photos and choose “select all” it would make using this app a million times easier.
  • Apr 17, 2022

    By Brian Lockett
    I like the app, for the most part. Does often get stuck, esp. when uploading the last remaining pics when you're uploading while charging the phone. No way to force the stuck/paused sync. Would also like a feature where you can delete all photos off your phone (once safely backed-up on Amazon Photos) while leaving your phone's Favorite photos on the phone, and some photo-tagging features. Could use a few more bells and whistles, compared to similar services. Otherwise, no complaints here.
  • So far so good Mar 8, 2021

    By KasKas222222222
    It seems like a good way to store photos! Pretty straight forward and easy to navigate/access photos after they have been backed up. A few minor things are a pain, like when adding photos to an album, it doesn’t keep them marked as part of that album. So if you go back into all photos to add more to the album, there’s no way to tell which ones have already been added. The albums also aren’t organized by date of the photos in the album, they are organized by when the album was created, which isn’t very helpful. I’d prefer them to be organized chronologically. I only started using it a few days ago so maybe there’s a work-around that I haven’t discovered yet...all in all, a decent way to store photos.
  • Impressive App; Needs 1 fix Feb 7, 2018

    By SushiCamiChar
    One thing would make this a 5 star review: Would love it if the picture was removed from the main photos page when you add it to an album. OR at least, the app needs to clearly show if the picture has been added to an album. Currently, there is no way to know which pictures I have placed in albums. This is very annoying when you have a thousand pictures to organize. Otherwise, love the unlimited storage of the ORIGINAL PICTURE SIZE with Prime membership!!! It’s TOO GOOD TO BE TRUE! I’m just waiting for them to take that away (please don’t take it away). Was using paid Dropbox, but I don’t have enough room to upload at original pic size (although Dropbox gives you a lot of storage, pictures are large!). This is a wonderful membership perk and well worth it!
  • Apr 19, 2022

    By Nita Culler
    Great app for photos. With iPhone, video space fills very quickly. Love the memories the app sends me, the ability to delete what I want, and appreciate being able to find my pictures pretty quickly! Great app! What I would like is the ability to send directly from the app to messenger, rather than downloading first.
  • Great App for Photos Overall May 4, 2022

    By Sharp115
    Great App for photos, love that it has the space for unlimited photos to make being a prime member that much more of a perk. The more perk options the longer I plan on staying a prime member. The only reason it is not 5 stars which it is really close to that is Google photos is a little more fun friendly as in making collages or videos with your photos to be able to share/post or the way you are able to edit Live Photos easier or share folders to extended family and have them add to the folder you shared. On trips/vacations with Google Photos we all put the photos all together from the time we were together in one folder and all have access just to that folder. Still, overall a great easy app to use.
  • Hard to complain when it’s free Jan 6, 2018

    By Bjc1234
    I shoot a lot of pictures so I need a lot of back up space. The unlimited space provided by this app provides an additional piece of mind for all my shots. The interface is a bit clunky and is a major memory hog. The other issue I have encountered is that it is no longer recognizing my canon raw files after processing them through Lightroom (CR2 files). The problem just started in the last month so I am not sure the issue. However this would be a major negative if it can’t store canon raw files. It’s by no means perfect. The information and instruction on use is lacking which in my case lead to a major error. In one case, I eliminated a folder on prime, only to discover that that action also deleted the original file on the hard drive. Luckily I had the raw files still on the memory card. In summary, if you are a prime member, you should absolutely use it. It’s another way to back up your pics at no cost. However if I had to pay for the service, I don’t think I would, at least not with current functionality. In conclusion, I feel like an ingrate complaining about a free service that I am using! From a value perspective, I rate it 4 out of 5.
  • Comvenient And Easy To Use Dec 15, 2019

    By Casual skeptic
    I use prime photos to back up all my photos from all devices. This app makes it easy to view my whole library from my phone or iPad. It is also very simple to upload photos directly from my devices. Several years ago there was a sync function on the app version of prime photos that could make it easy to accidentally delete pictures from prime photos when you deleted them from your phone. That sync feature, as far as i can tell, has been removed from the app, so you can use prime as a simple backup rather than a mirrored drive like iCloud or 365. The sync version still exists when accessing prime photos through your browser, such as you would on your computer, but even there i turned it off.
  • Good when it works. Sep 27, 2020

    By Black1304
    When it works correctly, this app is great. After I sign it, it usually works for 3 or 4 days, then will be stuck "checking" for x-amount of pictures, never loads them and then I either have to sign out and sign back in or delete the app and download it again. Then when I login, it's stuck on the login page for about 12 hours, then is on a blank white page for about 12 hours, then everything is fine and it works for a few days before I have to repeat the process again. I have some photos that it has never backed up and it apparently never will because even when I tell it to upload them, it gets stuck and they still never backup. But... for free... and unlimited storage... I can't be too mad. Update: the app has been working amazingly well, until iOS 14. Now every time I open the app it gives me the login screen, but I have to log out first or nothing happens. When I login, it acts like the first time I’ve ever used the app and tries to upload everything from my Photos. I have to reset my settings the way I want them and delete a bunch of pictures that have uploaded and been deleted previously.
  • Pure Photo Storage Apr 19, 2022

    By Synai14
    At this point this app is purely for storing photos, which it does excellently. If you’re a prime member looking to free up space on your phone, this app is for you. But in addition to storage, I like to organize my photos. The latest major update has made it very difficult to do that. - First, the facial recognition has never been great. It’s always combined multiple family members into one. The plus of the old version was that I could manually override the person tag. Now, I’m stuck with whatever tag the app automatically assigns. This makes it difficult, as I like to make different albums for my individual children. Now my sons are lumped together under the same person tag and I can’t separate them. - Second, the user interface is unfriendly. It’s difficult to find any feature that’s not looking at a picture or a memory. The search function is cool as long as I’m not looking for a specific person (see my first complaint). Overall, I like the new streamlined look, but a menu bar wouldn’t hurt.
  • Apr 30, 2022

    By Alyssa Stevenson
    Included with Prime membership so can't complain. The app sucks but I don't pay monthly for a limited amount of storage that doesn't increase over time like Google. Google Photos is WAY better but if you already have Prime, why spend more? Don't have Prime but order from Amazon more than a couple times a month? Worth it. I know Amazon isn't the most ethical company, but having things shipped to your home is better for the environment than big box stores. It's hard to choose between the two.
  • Still have to use iCloud May 25, 2018

    By Yuls24
    * Review updated I started using the app after several days which were necessary to upload all the photos from my phone. There are definitely nice features. I like that the app offers you to look at the pics that were taken on the same day previous years. My biggest disappointment, however, is that the app backs up pictures as soon as they are taken (if wi-fi is available) and doesn’t update them if they are being edited. I take quite a few pics a day and, at the end of it, I edit the best of them. If they were baked up some time earlier in the day, they remain unchanged. I was hoping that Prime Photo could be a free (well, I pay for prime either way) substitute of iCloud, but, unfortunately, it can’t. As soon as I get a new phone, am I supposed to edit a couple thousand pics again?! *** I haven’t really started using the app yet, but I’m already frustrated. I have lots of pictures on my phone - around 8 thousand. I know it takes time to copy/back them up, but not that much! The app was running a few hours at night and several hours in the morning, it managed to back up only a half! My phone barely works when it’s running and they want you to keep the app open for it to work faster which means I can’t use my phone at all. I stopped myself from deleting the app several times already. I hope in a few days it’s gonna download all the pics so I could finally check out all the features.
  • Mar 12, 2022

    By Bev
    I want to like this photo app. As an Amazon Prime member, I definitely like the unlimited storage. Buuut... it seems to be kinda random as to what pics get saved. When memories pop up on my phone, I only see one or two pics. Because of this, I mostly use my Google Photos app for editing and especially searching for old photos. Amazon Photos also doesn't seem as intuitive as Google Photos.
  • Solid mediocrity Sep 23, 2019

    By stclair77
    So far, it is difficult for me to properly rate the app. I have been trying to back my photos up for a couple of days. I have just over 12,000. I left the app open overnight last night and woke up with 491 photos remaining to back up. I needed to send a quick text message, so I switched over to messaging, sent my message and promptly returned to the photo app. The count went back up to over 12,000 and the app now is “checking for backup”, counting down in the same fashion as when I started the process last night. As an added service to something I already pay for (Prime), it’s tough to complain but it isn’t doing what I need it to yet, so I need to maintain middle ground until I have some indication that it will ever back up my photos. It doesn’t do any background uploading, wifi or not, and I can’t just leave the app open all day. Each time I go back into it now, it starts over.
  • Apr 6, 2022

    By Donald Hester
    Missing a number of useful controls like tagging photos. Doesn't sync often enough and no controls to force a sync. The auto recognition for people will often change or remove tags after you tag someone, frustrating 😒. You can't share with the general public you have to share with a specific person, which is too much to manage if you want to share with all your friends. Hidden photos market with this app are not hidden when viewed from the web page. App controls different from website.
  • Need to upgrade space for videos but no way to do it Apr 7, 2022

    By Kitiful
    I have lots of photos and videos. It took a week to upload the pics and then most of the videos. I had 50 videos left that needed uploading yesterday so I wanted to upgrade beyond the $1.99/mo option since I already signed up for that. It says I need to upgrade to fit more but there is no way to do it no matter where I click. There were only 50 items left that needed uploading and then last night it all of a sudden changed back to needing to upload over 18,000 items. Is that going to take another week? It is frustrating because I planned on buying a new phone today so I wanted to delete the pics and videos from my phone to start fresh but now I don’t trust that I will have all my pics and videos saved.
  • Removed text search Mar 18, 2022

    By crowdedfire
    This is generally a great app with a great back end. They recently updated the UI and have inexplicably removed (or buried or hid in such a way that I can’t find it) the ability to just type a search term in the photo search. Now, if I want to search for a photo taken in a particular place or in a particular year, or featuring a particular person, I can only scroll and scroll and scroll until the UI chooses to show me a pre-defined button with the search term I want to use. Very irritating. I can see this new UI as useful if you have very few years of photos, very few family members, or very few locations, but it’s an incredibly annoying update if you’re a normal person. Please put back a text search box somewhere in the UI.
  • Good, but needs work, Jan 13, 2019

    By FoodForThought!
    Overall, this is a pretty good photo app for those looking for an alternative photo App, which also contains decent editing and storage features. It does have annoying aspects to it as well, such as not being able to default to a selected Album, nor the ability to lock individual Albums. (Unless all pics are placed in the Hidden Photos section, which somewhat defeats the purpose) A few annoying bugs when it comes to storage or organization. E.g..Pics selected as Album covers are lost the moment you move new photos into that particular albums. Tech support is a little disappointing. Quick to respond, however not quite attentive to questions, issues or problem solving. Kinda felt like Robo Support. My suggestion would be to try before you buy!
  • May 10, 2022

    By Heaven Collins
    Customer Service isn't accepting emails. I've never had a single issue until this past week. The names have began merging or disappearing completely. One time I will open the app and all is correct. The next time it says that my husband is me in photos. It has began moving one of my son's into my other son's folder naming them incorrectly. It's just getting very frustrating. When fixed I would give it a 5 star, but this is the feature I use the most. Without it, it becomes pretty useless to me.
  • Mar 26, 2022

    By Carlos Rodrigues
    Auto-backup is nice. Organization is effectively impossible. You can't "move" photos to albums, you just copy them. So you always have a huge mess of unorganized photos in chrono order to wade through. What's worse? If you want to add photos to an album, it doesn't hide or otherwise indicate which photos are already part of the album. User experience is seriously poor, please focus on improving it.
  • Mar 16, 2022

    By Kris McDonald
    This app is horrible. Does not allow me to delete more than a few photos at a time, and it is sloooooow! While I like being able to backup my photos to my prime account, from my phone, managing them is just horrible, and this app is completely useless for that. It isn't much better on the windows desktop app either. There are much better backup options out there for photos.
  • Expect frequent double orders Jun 13, 2021

    By Bobuhm
    I have spent so much time having to correct an app flaw: normally, you ho through a sequence of screens to complete orders. HOWEVER, amazon’s app does this frequent bounce back before an oder is complete, and it returns you to the home page. Then, you are not sure if the order goes through. I have had to get credited 3x for double orders. And even if you contact them one minute after receiving confirmation of an order to cancel (I receive two separate Discover charge texts), they will say “Sorry we are unable to cancel the order.” Then, you have to go through the hoops of a refund and of explaining to recipients why they are getting two sets of the same photos. I know it is easy to blame app user, but each time it is amazon’s app jumping out of a sequence mid order. Other times, you’ll get a death spin of it uploading or processing, and I have had to turn off and back on my phone to kill it. iPhone issue? Both phone and app are up to date btw
  • Apr 18, 2022

    By Rich K
    Clearly very poorly coded. Glitchy glitchy glitchy. App is completely confused when upload over network is selected. Rarely auto uploads all new pics correctly. Support is copy and paste or sit on the phone for 45 minutes while redoing everything you already did to troubleshoot. Amazon used to be about the customer, now they clearly aren't. I'd be embarrassed to have my name associated with this app. Do better Amazon, do better. I'm sure this will get another copy and paste response.
  • Great app til recent update, keep accidentally adding favorites to whole albums as I make an album Aug 3, 2019

    By Crazy71234
    I really love your app except two things...one is a long-standing complaint, that exif info including time&date&location, does download with pictures. The second is a new development since recent update. The “add to favorites” is right above the “add to album” tab. I’ve been careful only to hit add to album, and for some reason, it makes the whole album “add to favorites” and I can’t figure out how to remove that designation for one photo, let along a newly created album that has over 1,000 photos&videos...also, why isn’t the “add to album” on the top but you put it on the bottom? I don’t know who designed this specific change, but it’s not user friendly, especially it adding yo favorites when I’ve been careful to ensure I hit only “add to albums”. Please fix.
  • Essential features missing Nov 4, 2017

    By Elwood_37
    This is almost a great program. However, it falls short in a number of crucial ways. Firstly, there is no way to correct the many mistakes the facial recognition software makes. When it fails to recognize that an image contains a person, I can’t manually tag it. What’s worse, it frequently misidentifies two or three people as being the same person, and there’s no way to manually disambiguate. This is an essential function that must be added, and which competitor programs already have. Frustratingly, the facial recognition 'People' folders index only the photos uploaded by your own account. They leave out all the photos of the same people in the family vault. So it’s not a very useful compilation of all the photos of somebody. Thirdly, while this app allows manual album creation, your albums are stored only on your own account, and are not visible to anyone you add to your family vault. It’d be a huge bonus to be able to share albums with your family members. I’d also really appreciate being able to rotate a photo right in my account, without having to download it to my device, rotate it in a separate program, and re-upload it to prime photo all over again. With a few fixes, this can be an excellent photo storage program.
  • Could be better Feb 27, 2022

    By 1234456786
    Would be nice if the photos would upload while your phone was plugged into your charger instead of having to keep your app open. It is really annoying to get the notification that the app has to be open in order for it to download the photos. Also I really wished that the photos you choose to “hide” where actually hidden from plan site with a passcode and the option of a cover photo. People do have younger children that get on there phones and snoop around. You can not claim that it is “hidden” if you can see what type of photos they are!! For that reason I am giving this app a 2 star rating because you can do better but instead you choose not too!! I really hope that you put my thoughts of this app into consideration and fix these issues!!
  • Nov 2021 update fiasco! Dec 4, 2021

    By passport bob
    All updates should be from recent to the oldest. Sure you see a positive review,but it’s from 2 yrs ago,etc. The current update makes this an entirely different App. You even need to scroll to find what’s current. My issue is a month old already. On an I Pad, one cannot put their photos in chronological order in an album. One now has to look at them in reverse, or scroll to the end; which is really the beginning and go backwards to see them in order. Is it that difficult? Why update and throw common sense out the window? I don’t need customer support to talk to me like I have a problem with my device. The problem is with the update. Are there any positive reviews on this App after November 2021?
  • Lightroom Doesn’t Recognize iPhone photos in Prime Jan 8, 2018

    By User8K!
    After I turned on Prime Photos on my phone, I connected my iPhone to my computer and tried to import my photos into Lightroom. Lightroom did not recognize any of the photos for import that had copies saved in Prime Photos. It was like my phone was empty, even though my photos still show on my phone. So, while Prime Photos sounds like a great idea for cloud storage, it will screw up any photographer’s workflow who uses Lightroom. Now I’m trying to find instructions for downloading my photos from Prime to my computer, so I can import them in Lightroom. All kinds of tips on putting photos into Prime, but still looking for how to retrieve the full res copies. That should be a basic function of cloud storage: retrieving your photos from the cloud.
  • May 8, 2022

    By R G
    Since yesterday all images are zoomed in awkwardly on Echo Show 8. I like being able to see all our family photos and while the images look on the small side they still look nice usually. Suddenly yesterday the images began displaying incredibly zoomed in, as in a small section of the image on the screen. I've checked settings: crop and smart crop are off, so there's no reason for this. There was a message that popped up in this app before it started doing that. Please fix this issue.
  • Only a few minutes and bugs are showing Jun 14, 2020

    By Jsanch224
    I’ve only use the app literally like 15 minutes and I am so furious with this app. You’d think something with great ratings will be good but I am so disappointed. Let me tell you why. 1st as I was trying to upload photo for my Echo Show, the app decided it had to notify me through mid selection that it needed to update.. I lost my progress of selecting 30 photos.. okay no biggie I can reselect it. After it did what it did, I tried to reselect the same photo.. well where is the upload section? It’s hidden in settings.. why is this the location for such an important function? I had to google where it was FYI. Upon finding the upload section, I can’t access my favorites... at this point I’m starting to pull my hair. Desperately trying to get my favorites folder to show up, I close the app, delete some folders in my photos app, and kept trying to find a solution. To my surprise.. nothing worked. At this point I am desperate to add photos to my echo show because I have a party to host.. so here I am selecting photos with over 11k photos without a way to narrow it down... But the last thing, the very last thing that is making me frustrated.. is how much the scrolling jumps.. I’d be scrolling then all the sudden it jumps all the way down near below the center of photos.. this happened at least 4 times, until I need to write this review. I’m done with this app. Complete disappointment. ughhh I am so frustrated..
  • Mar 22, 2022

    By B S
    Would be a great addition to Amazon services but you can't organize by folders you already have and have to scroll to find a photo that perhaps was taken months ago. The albums don't work properly and you can't share photos to the app either. I don't like leaving bad reviews but these are general user interface issues...
  • No app support Apr 29, 2021

    By Jessrdh06
    I have been in limbo since the beginning of April waiting to upgrade my video storage. The message I received stated that I had to wait until April 28 for my current subscription to run out and then I had to cancel and upgrade to the video storage tier that I need. I waited and waited and on April 28, my useless subscription finally expired. But I couldn’t upgrade my video storage! I thought I should give it a day. Still can’t upgrade my video storage. I tried to contact app support but it just takes you to a discussion forum. The information there states that you can cancel early and receive a prorated difference (would have been nice if your in-app prompt shared that info). It also walks you through upgrading your video storage. However, I still do not have the option anywhere in-app, via Web browser or Drive to upgrade my video storage as I have been trying to do now for weeks. So frustrating!
  • Apr 5, 2022

    By Lee Hines
    Update: I just lost thousands of pics because I thought they were safely backed up on Amazon Photos. They were NOT! So unhappy with this app. App uploads some photos then hangs, typically showing 2 photos remaining. And there it sits, draining my battery dry. Tried deleting the app and reinstalling, but had the same results.
  • Lost All My Family Photos And Videos Without Evidence As To Why… Feb 27, 2022

    By hhfl94
    I’ve been a customer for a few years now, but I was forced to switch to a different storage company. My account got terminated and I spent 3 weeks trying to recover it. No evidence or proof was given to justify my account termination which is what really got to me. 95% of their contact support keeps transferring me in circles to others that keep promising that it’ll be ready to access by the next day. Try Google Photos everyone, I should’ve switched to them a long time ago. They offer more in their storage and app. But beware of your personal photos being lost forever because they don’t have a backup download just in case something unfortunate happens like my situation. It’s sad to see they can just do that without valid presentation on their end for the termination.
  • Unable to move complete folders to app Dec 12, 2018

    By Lovelyreading11135
    Unable to transfer a previous folder directly to the app. It has the ability to sort the photos by the date taken, whether or not there are people in the photos etc. But for some reason if you have an album created on it, it does not recognize it. Therefore the ONLY way to recreate an existing album is to manually add every single photo individually. Which in some cases is almost an impossible tasking, sifting through thousands of photos to recreate something that already exists and can be transferred by a click if they enabled that function. It seems like a simple tool as most photo apps sort the photos by the albums they’re already in, not the current date. Also the app does not save the photos when it is not open.
  • Could be so much better Feb 24, 2018

    By As de corazones
    I have found Prime Photos incredibly frustrating to use, for the following reasons: 1. It offers the ability to place photos in albums, but there is no way to click on a given photo and quickly check what, if any, albums it already belongs to. You have to go to the album and look through it to check. This makes the album feature useless as far as I'm concerned. 2. I have not been able to set this app to automatically back up photos in external storage on my phone. Apparently the automatic backup feature only works if you save your photos to internal storage. I like that Prime Photos provides unlimited cloud backup, but as a photo management app it has some serious deficiencies. I will come back and give it five stars if they are fixed.
  • Hate the new update Nov 26, 2021

    By mrdunn05
    I have loved this app for years. It is great to store my photos, share with family members through the family vault, sort my photos in albums and I love the daily memories that pop up each day showing pictures from that day each year. However, I just recently updated the app and the update is so terrible! It makes it so much more difficult to maneuver, I cannot find the family vault any longer even after watching the new video to explain the updates (does not mention family vault at all in the video). Hi have used this app daily for the past 4.5 years and is one of the best benefits for a prime membership and it seriously makes me so sad now. Please please change the app back to how it was!
  • New update ruins this day in history Nov 30, 2021

    By Fireczar
    I have no idea why the developers felt making it more difficult to see pictures on this date in history was a priority but here we are. With the new update there is no always present “this day in history” icon to lead you to it. You are at the mercy of the app popping up a message to view them. The problem is is it isn’t 100%. I have had multiple days now where it doesn’t pop up the ability to look at past photos despite there being photos taken on those days. Why not just have the ability to always navigate to pictures from this day in history like on previous version? Devs got too cute and ruined the best feature of the app.

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