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  • img Community
    Priceline is a great way to save money on hotels. The trick is to search by preferences, but it doesn't tell you what exact hotel you're getting. I never paid for a family room in a 4-star hotel more than $100.
    img by Laura
    2 years ago
  • img Community
    When you are planning the trip of a lifetime and every penny counts, using an app that helps you save money is a good place to start. I love this app because it offers deals not just on flights but hotels and car rentals too, so whether you are going 1,000s of miles away or just want a romantic getaway it can help you save money.
    img by Sharon
    6 months ago
  • img Expert Car Rental Apps Showdown: Testing Expedia, Kayak, Hertz, and more

    Car Rental Apps Showdown: Testing Expedia, Kayak, Hertz, and more

    With many folks choosing road travel this year, we wanted to find the car rental app that offered the best value. We tested ten popular options to see which had the best deals and most options.

  • img Expert Best Hotel Booking Apps to Save Money 2021

    Best Hotel Booking Apps to Save Money 2021

    We tested the most popular apps for lodging deals to see which saved the most money for quality weekend stays. Here's The Bottom Line.

  • img Expert
    1. Name Your Own Price ensures you always stay on budget! Save even more when you book exclusive hotel deals only available on the app
    2. My Trips takes the stress out of traveling. Quickly and easily make changes to your itinerary on the go, anytime, anywhere
    3. Need a last minute ticket? Find cheap, same-day flights for up to 60% off with Express Deals

    Reviewed by Laura S on December 12, 2017

  • Sep 17, 2021

    By Richard Cole
    The location is very good. Everything you may need is, literally, walking distance. On the other hand, this place needs lots of improvements. There are roaches, the iron and ironing board was missing, no pots/pans (had to buy some at the nearby Family Thrift Store) and the room decor was overall gloomy. Very good price for the location though.
  • Happy but frustrated!, Jun 24, 2021

    By boo boo princess
    I appreciate that I can get better deals the more I use this site. I also, in the past, have appreciated their assistance with some not so pleasant hotel experiences - AFTER I was already checked into the hotel. However I am NOT impressed with the experience I’ve had when I needed assistance with hotel reservations recently! Twice in the recent months I’ve had unfortunate & unforeseen situations arise in which I’ve not been able to get to my reserved hotel room. In fact I was even unable to get to the city/town or even within a hundred miles of said town. However Priceline would not even consider refunding my money & informed me that I would need to take it up with the hotel - which of course informed me that their hands were tied as they were to be paid by Priceline. I in turn checked again with Priceline who continued to say they were not responsible. Similar case with a rental car that had been erroneously entered into the system - in fact 2 rental cars. One with the wrong email, therefore I didn’t know I actually had a car & scrambled to find another for almost twice the price. The second had the incorrect name spelling and the wrong pick up date again causing a price increase of 50%. Priceline stating that they were unable to help in any way, despite my “Gold” status & my husband’s “platinum” status. I guess having a good record and a high booking amount doesn’t truly mean much to them.
  • Aug 21, 2021

    By S Holmes
    I have used other apps that promised the lowest prices and Priceline usually can beat their best deals. Their customer service has been spot on helping to resolve a billing issue. I contacted them with the problem and they asked for the details and took care of the issue. I was given a refund within 1 week. I am very satisfied with Priceline.
  • Pretty good but room for improvement Apr 1, 2019

    By rabbit fox
    I have used this app a bit and mostly everything is great. The only problem I have had though was that when you filter for hotels that are pet friendly you shouldn’t get to the hotel and have to beg for them to let you stay. I took my dog on a road trip and the first stop was after 15 hours of driving. We were exhausted and ready to go to bed, but when we got there we had to beg them to let us stay which thankfully they made an exception since I was able to show them where the listing showed them as pet friendly. That was stressful, but I was willing to let it go and call it a fluke until it happened again the next evening on the next hotel stop. Fortunately the lady at the front desk also took pity on us and allowed us to stay, but we have to sneak her in and out to use the bathroom and leave the hotel so the other people who work here won’t know she’s here so again very stressful. Please make sure that if you are assigning a hotel to someone looking for pet friendly that it actually is pet friendly
  • Needs improvement in customer service and app development Jun 25, 2021

    By SASRises
    I am writing this because last night I made a mistake of booking a reservation that would’ve happened Thursday the 24th to Friday the 25th when I meant to book the reservation for June 25 to June 26. First off, the website only allows you to do a bundle package (hotel+car or plane). That should be available on the app. Also when calling customer service all I wanted to do was keep my rental car and change the dates so all I would have to do is pick up the car today and a hotel would be set. Instead I’m talking with this woman who has a noisy background, she cancels everything. I have to re-reserve the hotel and rental car because I was trying to get a 40% discount bundle package that was not made available on the app. I’m not completely trying to throw her under the bus she did get the cancellation fees waived however when I try to ask more questions she was very unpleasant and it made me feel like I had to do everything on my own. Now I have to attempt to get a rental car which is like pulling teeth right now, find a hotel and all I’m doing is trying to make a pleasant experience for my daughter who I want to take because she wants to go to a nice swap meet.
  • Sep 17, 2021

    By Richard Cole
    The location is very good. Everything you may need is, literally, walking distance. On the other hand, this place needs lots of improvements. There are roaches, the iron and ironing board was missing, no pots/pans (had to buy some at the nearby Family Thrift Store) and the room decor was overall gloomy. Very good price for the location though.
  • Happy but frustrated!, Jun 24, 2021

    By boo boo princess
    I appreciate that I can get better deals the more I use this site. I also, in the past, have appreciated their assistance with some not so pleasant hotel experiences - AFTER I was already checked into the hotel. However I am NOT impressed with the experience I’ve had when I needed assistance with hotel reservations recently! Twice in the recent months I’ve had unfortunate & unforeseen situations arise in which I’ve not been able to get to my reserved hotel room. In fact I was even unable to get to the city/town or even within a hundred miles of said town. However Priceline would not even consider refunding my money & informed me that I would need to take it up with the hotel - which of course informed me that their hands were tied as they were to be paid by Priceline. I in turn checked again with Priceline who continued to say they were not responsible. Similar case with a rental car that had been erroneously entered into the system - in fact 2 rental cars. One with the wrong email, therefore I didn’t know I actually had a car & scrambled to find another for almost twice the price. The second had the incorrect name spelling and the wrong pick up date again causing a price increase of 50%. Priceline stating that they were unable to help in any way, despite my “Gold” status & my husband’s “platinum” status. I guess having a good record and a high booking amount doesn’t truly mean much to them.
  • Aug 21, 2021

    By S Holmes
    I have used other apps that promised the lowest prices and Priceline usually can beat their best deals. Their customer service has been spot on helping to resolve a billing issue. I contacted them with the problem and they asked for the details and took care of the issue. I was given a refund within 1 week. I am very satisfied with Priceline.
  • Pretty good but room for improvement Apr 1, 2019

    By rabbit fox
    I have used this app a bit and mostly everything is great. The only problem I have had though was that when you filter for hotels that are pet friendly you shouldn’t get to the hotel and have to beg for them to let you stay. I took my dog on a road trip and the first stop was after 15 hours of driving. We were exhausted and ready to go to bed, but when we got there we had to beg them to let us stay which thankfully they made an exception since I was able to show them where the listing showed them as pet friendly. That was stressful, but I was willing to let it go and call it a fluke until it happened again the next evening on the next hotel stop. Fortunately the lady at the front desk also took pity on us and allowed us to stay, but we have to sneak her in and out to use the bathroom and leave the hotel so the other people who work here won’t know she’s here so again very stressful. Please make sure that if you are assigning a hotel to someone looking for pet friendly that it actually is pet friendly
  • Needs improvement in customer service and app development Jun 25, 2021

    By SASRises
    I am writing this because last night I made a mistake of booking a reservation that would’ve happened Thursday the 24th to Friday the 25th when I meant to book the reservation for June 25 to June 26. First off, the website only allows you to do a bundle package (hotel+car or plane). That should be available on the app. Also when calling customer service all I wanted to do was keep my rental car and change the dates so all I would have to do is pick up the car today and a hotel would be set. Instead I’m talking with this woman who has a noisy background, she cancels everything. I have to re-reserve the hotel and rental car because I was trying to get a 40% discount bundle package that was not made available on the app. I’m not completely trying to throw her under the bus she did get the cancellation fees waived however when I try to ask more questions she was very unpleasant and it made me feel like I had to do everything on my own. Now I have to attempt to get a rental car which is like pulling teeth right now, find a hotel and all I’m doing is trying to make a pleasant experience for my daughter who I want to take because she wants to go to a nice swap meet.
  • Sep 13, 2021

    By C. SaintLaurent
    Priceline makes it easy to fly, rent a car and/or book a room. No fifth star because I frequently find better prices on hotels just doing a google search. Also, and I know this has more to do with an individual hotel than Priceline, but some hotels will not accept a Priceline purchase on additional nights added to a stay originally purchqsed on Priceline forcing one to spend 10-20% more or checkout and back ih nto a new room
  • Sep 13, 2021

    By jacob Goforth
    ¡*★Priceline is key to my weekly travel, they can find a better last minute bed faster than, Heinrich Westphalm. They continue to go above and beyond Orville and Wilbur Wright, with their top notch deals on flights. Being the overachievers that they are, Priceline proceeded to fullfil my request on a last minute car rental with the utmost professionalism and respect, so much so, Joe Saunders traveled into the future and presented them with "best car renter of the millennium" award.★*!
  • Sep 13, 2021

    By Cynthia Swinney
    Its complicated because we booked the room daily. The hotel staff didn't realize this. Funny how nobody came to ask if we were staying or checking out. The front desk would have known this if they had bothered to check. The hotel called me a little after 7 pm MST to inquire if i was keeping my reservation. I told her i was already here and had been since Friday night. I made a reservation for one more night 9/13/ - 9/14 Hopefully they wont asked me to check out at noon come back a 3 to check in!
  • DO YOUR RESEARCH FIRST!!! Nov 8, 2020

    By beckysue2508
    I’ve used Priceline for at least 10+ years. Mostly for hotel stays and some flights. I have to admit if you don’t read the fine print and understand that your reservation is FINAL and there are NO CHANGES or NO REFUNDS the experience can be frustrating. If you’re the type of person who needs the security of being able to change your reservation, DON’T USE PRICELINE, but if you do your do diligence and research where you are going you can find some awesome deals through Priceline! Just the other day I found a great deal on a hotel with wonderful river views! It was located right on the Rouge River in the state of Oregon, USA. I Googled a couple of different hotels in the area that had popped up on Priceline. I also looked up their exact location on Google maps. In addition to that I read their descriptions and reviews on Priceline AND the hotels own website. Being I was booking the room for a friend’s anniversary gift, I did end up calling the hotel and booking directly through them. They even honored the Priceline deal! If it hadn’t been for Priceline, I would not have ever known about the beautiful RIVERSIDE INN in Grants Pass, Oregon!
  • Long time user Jun 22, 2020

    By Old Timer 1958
    I have been using Priceline for about 18 years. When I changed my email address I lost about 16 years of my history. Once you learn how to use the app and the difference between naming your own price and taking an express deal it is very easy to use. When your name your own price or using express deal you need to zoom in on the map to the area where you want to stay. I was a little unhappy with my history went away because some hotels would reveal their name in the express deal offering if I had stayed there before. In some cities a hotel will charge a resort fee when they really not a resort. Most of the time this is revealed before you make the final purchase in the express deal option. If you are naming your own price or selecting an express deal I consider the addition of a resort fee to be dishonest and deceptive business practice. Since the introduction of the express deal option I find it harder and harder to get a further discount by naming my own price. I work in the travel industry so I most often use priceline for hotels.
  • Sep 16, 2021

    By Millie Romans
    Priceline is the absolute Worst! Don't count on discounts for being a VIP member, because no matter how many rooms you book through them, you won't receive any discounts. They will tell you you'll get 60% off, but the most I've ever had applied to any reservation was 10%. It's actually cheaper to go directly through the motel itself.
  • I wish I could give Priceline 0 Stars Jul 22, 2021

    By baxy0031
    I do not even know where to begin when discussing and expressing the sign I can’t amount of issues I have had with Priceline when booking my vacation. A week before our departure I got a message saying our hotel could no longer accommodate our stay and to contact customer service. Frantically panicking because of the short time we called and ended up being transferred to a horrible hotel, in a horrible part of Miami Beach. It separated us from friends and family who has come along on the vacation with us. When we arrived at the hotel it was awful. We tried getting a hold of Priceline to see if we could switch after calling several of the hotels that we where told by the hotel team “weren’t available”. I have spent the first day of my vacation walking in and out of hotels asking for prices for a week nights of stays. Attempting to get my refund that several customer service employees claimed to have done but never followed through with their actions. After speaking to a supervisor several frustrated phone calls and wasted vacation minutes later we get told that the money should appear in about 10 days. So all our vacation plans no longer are happening and they have ruined our vacation. A vacation we worked very hard to earn and go on. Ruined and I am so frustrated and upset with our the whole thing has been handled. Do not waste your time because you will legit be wasting your hard earned cash and vacation……..
  • Aug 23, 2021

    By Rosa GR
    Terrible service! They are not responsible for ANYTHING that happens with your trip even though the ticket was booked through them! and the airline just says that since the ticket was purchased through a third party, to contact Priceline! I'm out $1,189 for a one way ticket to Boston, since the airline left me stranded in a foreign country and said their next flight was in 4 DAYS! I had to buy another ticket with another airline to be able to get home after paying Priceline$300 for this one!!
  • Usually cheaper to cut out the middle man Sep 10, 2020

    By SOG Irish
    The first time that I used Priceline, I showed up to the hotel to discover that they did not have my room available. The computer system that they use doesn’t work well with that of the hotels so I was informed. Thankfully, the AMAZING people at the hotel (Red Lion Seaside) hooked me up with a better room and gave me a huge discount for the inconvenience of Priceline’s folly. They also informed me that they could give me a better deal than Priceline almost every time. So I took their advice the next time I took a trip. I checked the price that Priceline offered, and then checked with the hotel itself. Sure enough, going through the hotel itself I saved around $75, sometimes more. So I have started using Priceline just to find the hotels, then I book through the hotels themselves. Works great! More often than not, you can get a better deal through the hotels themselves. The only exception I have found is their price buster deals. But I always double check through the hotel before buying. Credit cards give the least hassle. Debit cards have funds held for awhile before getting squared away so just be aware of that. Also, any cancellations, Priceline takes their sweet time returning your money. But please, don’t take my word for it. Go check out a “deal” with Priceline and then check the price through the hotel and see what you find. I’d say you’ll thank me, but how in the world would you get ahold of me to do that?! ;)
  • Sep 6, 2021

    By Rebecca N
    Priceline just lost a loyal VIP Gold customer who has been doing business with them for 15 years. Forget about the issues I had checking in after booking 2 rooms last week. The chances that you will be able to navigate through all the terms of their "Best Price Guarantee" are rare at best. I lost $60+ using them to book my hotel, because I immediately took a screenshot of the other website and called about 48 hours later. Don't get this app. You're better off putting in the research online.
  • ***BEWARE***DO NOT USE PRICELINE*** Sep 5, 2021

    By QuillyFan
    My wife and I booked a pet friendly hotel on Priceline because we were traveling with our dog. However, when we arrived at the hotel we were informed that the entire hotel was not pet friendly, just several rooms, none of which were available. Priceline had failed to integrate this nuance into its booking algorithm, so at 6:00PM on a Friday night in a high-traffic city, I had to find a new place for me and my pregnant wife to stay. We ended up having to book an extremely expensive hotel room as a result. When I contacted Priceline about this, their customer service department gaslit me and asserted that it was not their fault and that they can’t control how hotels book people. By this same logic, Priceline would never be responsible for any booking issues, so it’s obviously nonsense. I was ultimately promised that my ticket would escalate and that I’d receive a call back, but here we are weeks later, and no call. I learned my lesson and called the rest of the hotels that we had booked through Priceline, and several of them would not have had rooms for us if I didn’t clarify that we needed a pet friendly room. This could not have been a worse experience for me, and especially as a loyal Priceline customer for years, I am beyond horrified at how poorly they handled this situation. Any reasonable company would just apologize and reimburse us, but somehow Priceline has lost its way. Please don’t support this organization.
  • Not to be trusted and does not honor sales Apr 30, 2020

    By Peter knuckles
    When you purchase something online or by phone you have a trust that the purchase for good and services will be honored by the company taking your money. And when a company dishonors that trust by taking your money but then not providing the services or goods promised, most people would consider it fraud. Priceline took payment for airline tickets and then refused to refund that payment when the flights were cancelled. Seems like an easy response by a respectable company to send the money back, especially since it was no fault of the customer that the service wasn’t provided, but Priceline has chosen to keep the money. They claim it’s because of the Coronavirus and a lack of employees to provide the refund. There are literally tens of millions of newly unemployed people that could be accomplishing the job Priceline refuses to complete. You can use this app and pray things go well and you are provided the service you’ve paid for, but know that when things don’t go right, and sometimes they don’t, Priceline will not respect you and honor the trust you’ve placed in them by sending them your money. You’ll be gambling your money on a company with no honor. Priceline has since asked to “revisit my case for review,” standard response to make it look like it cares. I HAVE CALLED DOZENS OF TIMES TO REVISIT MY CASE! The only thing Priceline should be reviewing, is how it treats customers. Refund the money you owe.
  • Sep 3, 2021

    By A Google user
    Horrible. I have used Priceline exclusively for years and have the VIP member status. It used to be great but all I've had recently is bad experiences. Rooms not reserved when I get there. I pay extra for a larger room and when I get to the hotel the room listed on Priceline doesn't even exist. Express deals will guarantee a hotel will have a star rating and then after booking it gives you a hotel with lower ratings. I'm done. Nothing but problems and lies.
  • Thieves Aug 3, 2019

    By zwerry
    I have been a loyal customer sense 2010, recommending their services to my friends and family. Over the past two years that has all changed . This is the 3rd time priceline has taken my money without giving me a service, leaving me with nothing. Priceline has pretty much screwed me over for lack of better words. On more than one occasion Priceline has had deals on there website and app that are not actually available, yet they they have charged my card leaving me with nothing now I have to wait 8-15 business days for my refund to be processed. Not only have they blamed me for not using a credit card next they blame the bank and I will be seeing my money back to me in enough time when all reality they need to take responsibility and update her apps they don’t have offers that are outdated. Not only will they Blame you for using a debit card but they will also blame your bank or the hotel before even beginning to take responsibility. When ever I have called there costumer service, they just blame blame blame, and do nothing to fix the situation or make it better, THEY DO NOT CARE ABOUT THERE CLIENTS. It’s not my fault I used a debit card it’s not my banks fault for having to refund MY MONEY it’s Priceline’s fault for having a deal that is outdated and still taking my money..I’ve given priceline so many chances but this is the last straw and stay away from Priceline. They have lost a loyal customer.
  • Sep 18, 2021

    By Pink Ladi
    The prices we're given using the app are the exact same prices you get when you walk in to hotel with no reservations. Pointless to use if not saving money. Also description/reservation of room on priceline is not what you get when you check in. Not pleased to use an app that doesn't save money.
  • img Community
    Priceline is a great way to save money on hotels. The trick is to search by preferences, but it doesn't tell you what exact hotel you're getting. I never paid for a family room in a 4-star hotel more than $100.
    img by Laura
    2 years ago
  • img Community
    When you are planning the trip of a lifetime and every penny counts, using an app that helps you save money is a good place to start. I love this app because it offers deals not just on flights but hotels and car rentals too, so whether you are going 1,000s of miles away or just want a romantic getaway it can help you save money.
    img by Sharon
    6 months ago
  • img Expert Car Rental Apps Showdown: Testing Expedia, Kayak, Hertz, and more

    Car Rental Apps Showdown: Testing Expedia, Kayak, Hertz, and more

    With many folks choosing road travel this year, we wanted to find the car rental app that offered the best value. We tested ten popular options to see which had the best deals and most options.

  • img Expert Best Hotel Booking Apps to Save Money 2021

    Best Hotel Booking Apps to Save Money 2021

    We tested the most popular apps for lodging deals to see which saved the most money for quality weekend stays. Here's The Bottom Line.

  • img Expert
    1. Name Your Own Price ensures you always stay on budget! Save even more when you book exclusive hotel deals only available on the app
    2. My Trips takes the stress out of traveling. Quickly and easily make changes to your itinerary on the go, anytime, anywhere
    3. Need a last minute ticket? Find cheap, same-day flights for up to 60% off with Express Deals

    Reviewed by Laura S on December 12, 2017

  • Aug 21, 2021

    By S Holmes
    I have used other apps that promised the lowest prices and Priceline usually can beat their best deals. Their customer service has been spot on helping to resolve a billing issue. I contacted them with the problem and they asked for the details and took care of the issue. I was given a refund within 1 week. I am very satisfied with Priceline.
  • Pretty good but room for improvement Apr 1, 2019

    By rabbit fox
    I have used this app a bit and mostly everything is great. The only problem I have had though was that when you filter for hotels that are pet friendly you shouldn’t get to the hotel and have to beg for them to let you stay. I took my dog on a road trip and the first stop was after 15 hours of driving. We were exhausted and ready to go to bed, but when we got there we had to beg them to let us stay which thankfully they made an exception since I was able to show them where the listing showed them as pet friendly. That was stressful, but I was willing to let it go and call it a fluke until it happened again the next evening on the next hotel stop. Fortunately the lady at the front desk also took pity on us and allowed us to stay, but we have to sneak her in and out to use the bathroom and leave the hotel so the other people who work here won’t know she’s here so again very stressful. Please make sure that if you are assigning a hotel to someone looking for pet friendly that it actually is pet friendly
  • Sep 13, 2021

    By jacob Goforth
    ¡*★Priceline is key to my weekly travel, they can find a better last minute bed faster than, Heinrich Westphalm. They continue to go above and beyond Orville and Wilbur Wright, with their top notch deals on flights. Being the overachievers that they are, Priceline proceeded to fullfil my request on a last minute car rental with the utmost professionalism and respect, so much so, Joe Saunders traveled into the future and presented them with "best car renter of the millennium" award.★*!
  • Long time user Jun 22, 2020

    By Old Timer 1958
    I have been using Priceline for about 18 years. When I changed my email address I lost about 16 years of my history. Once you learn how to use the app and the difference between naming your own price and taking an express deal it is very easy to use. When your name your own price or using express deal you need to zoom in on the map to the area where you want to stay. I was a little unhappy with my history went away because some hotels would reveal their name in the express deal offering if I had stayed there before. In some cities a hotel will charge a resort fee when they really not a resort. Most of the time this is revealed before you make the final purchase in the express deal option. If you are naming your own price or selecting an express deal I consider the addition of a resort fee to be dishonest and deceptive business practice. Since the introduction of the express deal option I find it harder and harder to get a further discount by naming my own price. I work in the travel industry so I most often use priceline for hotels.
  • Long time customer Oct 18, 2020

    By Robyn Falconbird
    I have been a loyal customer and user of Priceline before there was ever a smart phone or an app and it was really only ‘name your own price.’ The service has always been fantastic and the hotels, cars, and flights we have reserved have been exactly as described and always discounted lower than any price I could find online. I trust the company and app fully that they will stay true to the business model: connect me to unused rooms/seats/cars for less money. Yes, this has restrictions, including no cancellation, but that is the model and when I need to be able to cancel or I have no flexibility in dates or times, I use other traditional services. I have used customer service on several occasions and have always received prompt, friendly, knowledgeable service, although we have been through the growing pains with them becoming a large corporate entity and noted that customer service is not as nimble as they once were. The app is easy to use and works flawlessly.
  • Sep 13, 2021

    By C. SaintLaurent
    Priceline makes it easy to fly, rent a car and/or book a room. No fifth star because I frequently find better prices on hotels just doing a google search. Also, and I know this has more to do with an individual hotel than Priceline, but some hotels will not accept a Priceline purchase on additional nights added to a stay originally purchqsed on Priceline forcing one to spend 10-20% more or checkout and back ih nto a new room
  • Sep 13, 2021

    By Cynthia Swinney
    Its complicated because we booked the room daily. The hotel staff didn't realize this. Funny how nobody came to ask if we were staying or checking out. The front desk would have known this if they had bothered to check. The hotel called me a little after 7 pm MST to inquire if i was keeping my reservation. I told her i was already here and had been since Friday night. I made a reservation for one more night 9/13/ - 9/14 Hopefully they wont asked me to check out at noon come back a 3 to check in!
  • DO YOUR RESEARCH FIRST!!! Nov 8, 2020

    By beckysue2508
    I’ve used Priceline for at least 10+ years. Mostly for hotel stays and some flights. I have to admit if you don’t read the fine print and understand that your reservation is FINAL and there are NO CHANGES or NO REFUNDS the experience can be frustrating. If you’re the type of person who needs the security of being able to change your reservation, DON’T USE PRICELINE, but if you do your do diligence and research where you are going you can find some awesome deals through Priceline! Just the other day I found a great deal on a hotel with wonderful river views! It was located right on the Rouge River in the state of Oregon, USA. I Googled a couple of different hotels in the area that had popped up on Priceline. I also looked up their exact location on Google maps. In addition to that I read their descriptions and reviews on Priceline AND the hotels own website. Being I was booking the room for a friend’s anniversary gift, I did end up calling the hotel and booking directly through them. They even honored the Priceline deal! If it hadn’t been for Priceline, I would not have ever known about the beautiful RIVERSIDE INN in Grants Pass, Oregon!
  • Easy Interface - Great Prices - Great Customer Service Mar 11, 2018

    By IllinoisCountryBoy
    I can’t say enough good about PriceLine and the App. I have used the service numerous times, so my review is based on all of these experiences. I alway check other sources for deals and I always find the best deals on PriceLine. I have used it for business and personal vacations. But what made me actually write this review rather then just rate the app, was my recent experience with their customer service. In a rush to get a reservation done while sick and mildly medicated, I accidentally made the reservation for the wrong dates. I needed it for a week later. Once I realized my mistake, I called PriceLine directly from the app. The service rep (wish I could remember his name) was professional and friendly. He contacted the hotel for me and confirmed that they could cancel the reservation for me (it was a special deal that was supposed to be non-refundable). I received the cancellation notice seconds after getting off the phone. PriceLine went the extra mile for me, and that is why I am writing this review and gave them 5 stars. Thanks again PriceLine.
  • Sep 10, 2021

    By Edith Reyes
    I've used priceline for more than 5 years (maybe even longer). I loved the "name your own price" deals they used to have but I'm actually happy with the specials and prices they offer now. I will definitely continue to use Priceline whenever possible.
  • Sep 17, 2021

    By Richard Cole
    The location is very good. Everything you may need is, literally, walking distance. On the other hand, this place needs lots of improvements. There are roaches, the iron and ironing board was missing, no pots/pans (had to buy some at the nearby Family Thrift Store) and the room decor was overall gloomy. Very good price for the location though.
  • Happy but frustrated!, Jun 24, 2021

    By boo boo princess
    I appreciate that I can get better deals the more I use this site. I also, in the past, have appreciated their assistance with some not so pleasant hotel experiences - AFTER I was already checked into the hotel. However I am NOT impressed with the experience I’ve had when I needed assistance with hotel reservations recently! Twice in the recent months I’ve had unfortunate & unforeseen situations arise in which I’ve not been able to get to my reserved hotel room. In fact I was even unable to get to the city/town or even within a hundred miles of said town. However Priceline would not even consider refunding my money & informed me that I would need to take it up with the hotel - which of course informed me that their hands were tied as they were to be paid by Priceline. I in turn checked again with Priceline who continued to say they were not responsible. Similar case with a rental car that had been erroneously entered into the system - in fact 2 rental cars. One with the wrong email, therefore I didn’t know I actually had a car & scrambled to find another for almost twice the price. The second had the incorrect name spelling and the wrong pick up date again causing a price increase of 50%. Priceline stating that they were unable to help in any way, despite my “Gold” status & my husband’s “platinum” status. I guess having a good record and a high booking amount doesn’t truly mean much to them.
  • Needs improvement in customer service and app development Jun 25, 2021

    By SASRises
    I am writing this because last night I made a mistake of booking a reservation that would’ve happened Thursday the 24th to Friday the 25th when I meant to book the reservation for June 25 to June 26. First off, the website only allows you to do a bundle package (hotel+car or plane). That should be available on the app. Also when calling customer service all I wanted to do was keep my rental car and change the dates so all I would have to do is pick up the car today and a hotel would be set. Instead I’m talking with this woman who has a noisy background, she cancels everything. I have to re-reserve the hotel and rental car because I was trying to get a 40% discount bundle package that was not made available on the app. I’m not completely trying to throw her under the bus she did get the cancellation fees waived however when I try to ask more questions she was very unpleasant and it made me feel like I had to do everything on my own. Now I have to attempt to get a rental car which is like pulling teeth right now, find a hotel and all I’m doing is trying to make a pleasant experience for my daughter who I want to take because she wants to go to a nice swap meet.
  • Don’t stand behind their service. Jun 29, 2020

    By AmberR89
    I have used Priceline for years and all over the world. I use to be pretty happy with their service and trusted their company and ratings. I recently rented a 3 star hotel in Alabama. The hotel was rundown, the customer service was terrible and the shower in my room didn’t even work. I tried to tell someone at the hotel about the shower but there was no one at the desk. I waited 15 mins. There was only a sign that said they were gone. This is was at 10 am and their check time is 11 am. I called the hotel and Priceline about the situation seeking a refund, since a shower is a basic necessity at a 3 star hotel. The hotel lied and acted like there was no sign, even though the sign was a hard sign with a base, which means they use it all the time. Then they lied and said the shower wasn’t broken. It was a simple shower easy to figure out. It just didn’t work. Then Priceline said if the hotel wouldn’t refund me they wouldn’t. Even though my card is charged by Priceline not the hotel. Basically they are saying we will do nothing to protect our customers or stand by our service. I was saddened that after years of being a loyal customer with no complaints that they could do nothing for me. I don’t know that I can trust Priceline anymore.
  • Horrible Customer Service Jun 29, 2018

    By 🤡🎃
    I’ve gotten a great hotel on this app, but every other hotel I’ve gotten has sucked. Don’t do the express deals if you’re going to use the app at all, they’re never what they say they are. Even the guest scores are unreliable because somehow it shows they rated it well when the review they’ve given is something along the lines of “horrible customer service” “my car was broken into” “bed bugs”. When I tried to contact Priceline about a problem with my card, they insisted that the hotel would accept a card with any name on it for incidentals. The card I booked the room with had been stolen and they were saying that I wouldn’t have to show them that card, or even a card with my name on it, just any card, even after telling them that I have seen many reviews in which people were turned away for just accidentally leaving out their middle initial for the reservation, they just repeated that any card would be fine. I then asked if I could be refunded the money I bought the hotel room with so I could put it onto another card I could show the hotel, they copy and pasted the hotels refund and cancellation policy and ended the chat.
  • Sep 16, 2021

    By Millie Romans
    Priceline is the absolute Worst! Don't count on discounts for being a VIP member, because no matter how many rooms you book through them, you won't receive any discounts. They will tell you you'll get 60% off, but the most I've ever had applied to any reservation was 10%. It's actually cheaper to go directly through the motel itself.
  • I wish I could give Priceline 0 Stars Jul 22, 2021

    By baxy0031
    I do not even know where to begin when discussing and expressing the sign I can’t amount of issues I have had with Priceline when booking my vacation. A week before our departure I got a message saying our hotel could no longer accommodate our stay and to contact customer service. Frantically panicking because of the short time we called and ended up being transferred to a horrible hotel, in a horrible part of Miami Beach. It separated us from friends and family who has come along on the vacation with us. When we arrived at the hotel it was awful. We tried getting a hold of Priceline to see if we could switch after calling several of the hotels that we where told by the hotel team “weren’t available”. I have spent the first day of my vacation walking in and out of hotels asking for prices for a week nights of stays. Attempting to get my refund that several customer service employees claimed to have done but never followed through with their actions. After speaking to a supervisor several frustrated phone calls and wasted vacation minutes later we get told that the money should appear in about 10 days. So all our vacation plans no longer are happening and they have ruined our vacation. A vacation we worked very hard to earn and go on. Ruined and I am so frustrated and upset with our the whole thing has been handled. Do not waste your time because you will legit be wasting your hard earned cash and vacation……..
  • Aug 23, 2021

    By Rosa GR
    Terrible service! They are not responsible for ANYTHING that happens with your trip even though the ticket was booked through them! and the airline just says that since the ticket was purchased through a third party, to contact Priceline! I'm out $1,189 for a one way ticket to Boston, since the airline left me stranded in a foreign country and said their next flight was in 4 DAYS! I had to buy another ticket with another airline to be able to get home after paying Priceline$300 for this one!!
  • Usually cheaper to cut out the middle man Sep 10, 2020

    By SOG Irish
    The first time that I used Priceline, I showed up to the hotel to discover that they did not have my room available. The computer system that they use doesn’t work well with that of the hotels so I was informed. Thankfully, the AMAZING people at the hotel (Red Lion Seaside) hooked me up with a better room and gave me a huge discount for the inconvenience of Priceline’s folly. They also informed me that they could give me a better deal than Priceline almost every time. So I took their advice the next time I took a trip. I checked the price that Priceline offered, and then checked with the hotel itself. Sure enough, going through the hotel itself I saved around $75, sometimes more. So I have started using Priceline just to find the hotels, then I book through the hotels themselves. Works great! More often than not, you can get a better deal through the hotels themselves. The only exception I have found is their price buster deals. But I always double check through the hotel before buying. Credit cards give the least hassle. Debit cards have funds held for awhile before getting squared away so just be aware of that. Also, any cancellations, Priceline takes their sweet time returning your money. But please, don’t take my word for it. Go check out a “deal” with Priceline and then check the price through the hotel and see what you find. I’d say you’ll thank me, but how in the world would you get ahold of me to do that?! ;)
  • Sep 6, 2021

    By Rebecca N
    Priceline just lost a loyal VIP Gold customer who has been doing business with them for 15 years. Forget about the issues I had checking in after booking 2 rooms last week. The chances that you will be able to navigate through all the terms of their "Best Price Guarantee" are rare at best. I lost $60+ using them to book my hotel, because I immediately took a screenshot of the other website and called about 48 hours later. Don't get this app. You're better off putting in the research online.
  • ***BEWARE***DO NOT USE PRICELINE*** Sep 5, 2021

    By QuillyFan
    My wife and I booked a pet friendly hotel on Priceline because we were traveling with our dog. However, when we arrived at the hotel we were informed that the entire hotel was not pet friendly, just several rooms, none of which were available. Priceline had failed to integrate this nuance into its booking algorithm, so at 6:00PM on a Friday night in a high-traffic city, I had to find a new place for me and my pregnant wife to stay. We ended up having to book an extremely expensive hotel room as a result. When I contacted Priceline about this, their customer service department gaslit me and asserted that it was not their fault and that they can’t control how hotels book people. By this same logic, Priceline would never be responsible for any booking issues, so it’s obviously nonsense. I was ultimately promised that my ticket would escalate and that I’d receive a call back, but here we are weeks later, and no call. I learned my lesson and called the rest of the hotels that we had booked through Priceline, and several of them would not have had rooms for us if I didn’t clarify that we needed a pet friendly room. This could not have been a worse experience for me, and especially as a loyal Priceline customer for years, I am beyond horrified at how poorly they handled this situation. Any reasonable company would just apologize and reimburse us, but somehow Priceline has lost its way. Please don’t support this organization.
  • Not to be trusted and does not honor sales Apr 30, 2020

    By Peter knuckles
    When you purchase something online or by phone you have a trust that the purchase for good and services will be honored by the company taking your money. And when a company dishonors that trust by taking your money but then not providing the services or goods promised, most people would consider it fraud. Priceline took payment for airline tickets and then refused to refund that payment when the flights were cancelled. Seems like an easy response by a respectable company to send the money back, especially since it was no fault of the customer that the service wasn’t provided, but Priceline has chosen to keep the money. They claim it’s because of the Coronavirus and a lack of employees to provide the refund. There are literally tens of millions of newly unemployed people that could be accomplishing the job Priceline refuses to complete. You can use this app and pray things go well and you are provided the service you’ve paid for, but know that when things don’t go right, and sometimes they don’t, Priceline will not respect you and honor the trust you’ve placed in them by sending them your money. You’ll be gambling your money on a company with no honor. Priceline has since asked to “revisit my case for review,” standard response to make it look like it cares. I HAVE CALLED DOZENS OF TIMES TO REVISIT MY CASE! The only thing Priceline should be reviewing, is how it treats customers. Refund the money you owe.
  • Sep 3, 2021

    By A Google user
    Horrible. I have used Priceline exclusively for years and have the VIP member status. It used to be great but all I've had recently is bad experiences. Rooms not reserved when I get there. I pay extra for a larger room and when I get to the hotel the room listed on Priceline doesn't even exist. Express deals will guarantee a hotel will have a star rating and then after booking it gives you a hotel with lower ratings. I'm done. Nothing but problems and lies.
  • Thieves Aug 3, 2019

    By zwerry
    I have been a loyal customer sense 2010, recommending their services to my friends and family. Over the past two years that has all changed . This is the 3rd time priceline has taken my money without giving me a service, leaving me with nothing. Priceline has pretty much screwed me over for lack of better words. On more than one occasion Priceline has had deals on there website and app that are not actually available, yet they they have charged my card leaving me with nothing now I have to wait 8-15 business days for my refund to be processed. Not only have they blamed me for not using a credit card next they blame the bank and I will be seeing my money back to me in enough time when all reality they need to take responsibility and update her apps they don’t have offers that are outdated. Not only will they Blame you for using a debit card but they will also blame your bank or the hotel before even beginning to take responsibility. When ever I have called there costumer service, they just blame blame blame, and do nothing to fix the situation or make it better, THEY DO NOT CARE ABOUT THERE CLIENTS. It’s not my fault I used a debit card it’s not my banks fault for having to refund MY MONEY it’s Priceline’s fault for having a deal that is outdated and still taking my money..I’ve given priceline so many chances but this is the last straw and stay away from Priceline. They have lost a loyal customer.
  • Sep 18, 2021

    By Pink Ladi
    The prices we're given using the app are the exact same prices you get when you walk in to hotel with no reservations. Pointless to use if not saving money. Also description/reservation of room on priceline is not what you get when you check in. Not pleased to use an app that doesn't save money.

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