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Postmates - Local Restaurant Delivery & Takeout

Postmates - Local Restaurant Delivery & Takeout

Postmates Inc.

Local Restaurant Delivery & Takeout. Order Food to Your Door! Pizza, Sushi, etc.

4.7 Ratings 1M+ Reviews 10M+ Downloads
Featured on Best Apps for Pre-Prepping for a Pre-Fixed Meal

About Postmates - Local Restaurant Delivery & Takeout

Local Restaurant Delivery & Takeout. Order Food to Your Door! Pizza, Sushi, etc.
see more about Postmates - Local Restaurant Delivery & Takeout

Ratings & Reviews

4.7
1.5M+ Ratings
  1. 5
    86%
  2. 4
    7%
  3. 3
    2%
  4. 2
    1%
  5. 1
    4%
  • Throwing money down a hole Apr 14, 2019

    By TilLil834
    Today was my third and final experience with Postmates. The first order I was charged for a protein I didn’t request and the second order I was charged for sides I did request but didn’t receive. In both cases the menu on the app did not match what the restaurant actually offered. How would I know this when I’m in an unfamiliar city. Also, both times the price was less than clear and I feel it was an expensive price to pay when I didn’t receive what I wanted. Today was the ultimate salt in the wound. My daughter and I are staying at housing in Memphis as she receives her treatments at St. Jude’s for leukemia. Options are limited as we don’t have transportation here so I thought I would give Postmates one more chance. The only thing she wants is meatballs. I found some at a restaurant downtown and placed my order. The expected wait was an hour. She was upset but it’s the best I can do. I just received a call that this restaurant that is listed on the app and that I ordered food from on the app doesn’t deliver through Postmates. Come again?! Why would you have a restaurant listed and the option to order when they don’t even work with you?! Postmates, you are awful. Thanks for letting down a sick 3 year-old again. I’ll be going back to DoorDash. The food may be cold upon delivery but at least it gets here.
    more
  • Disappointed Jul 10, 2019

    By gridbdk
    Why am I paying for the Unlimited if you guys don’t wanna take full responsibility for your drivers actions they mess up our orders and then when we report it (Postmates Support) favorited thing to say is .... *“After continuous research, unfortunately, we will not be able to take further action regarding this matter. Due to the frequent refunds on your account, we are unable to give any compensation for the next 30 days until further notice. I apologize for the inconvenience.”* !!????.... like do you really think it’s our fault your employees are ordering our food and messing it up or completely not delivering our food at all!!? Like I lost track of how many Postmates drivers have ran off with my food and Postmates only response is the one above its obvious that these people are strangers and all of them are NOT good and they’re going to mess over people food or simply not deliver it and take it, so how about you stop making your customers feel like it’s their fault that their food was incorrect or not delivered or half of their order is missing.....because its not it’s YOUR responsibility to take care of what happens to your customers food that is supposed to be delivered especially your Unlimited Members.
    more
  • Oct 20, 2020

    By Taraya Bell
    The app itself is great. Although I wish there were options sometimes to leave a note with restaurant for dietary reasons but I still like them better than ubereats personally. Sometimes it's less expensive not always but most. The feature of being able to add special notes would probably take my rating up one star. Other than that they are great. I use it about 3 times a week.
    more
  • Oct 23, 2020

    By B. G.
    Good First Experience But Changes Are Needed! Matthew in the Blue car, you delivered to me this evening and you were GREAT! We spoke about GPS for a moment. I fat thumbed your rating to a thumbs down. When I tried to report that issue (i thought that i could do that by pressing the button it was covering up the tip so it gave 12% tip instead. I sent a support ticket in hopes that it would get back to the right team and you would get your props. Postmates needs a feedback system for drivers
    more
  • They’ve fallen apart Nov 22, 2017

    By Yaritza789
    So when I first downloaded the app probably I year ago I thought it was great. Fast forward to the last few times I’ve used it and now I’ve gotten orders that are completely wrong. When you go to certain restaurants (BWW for example) they clearly don’t have the correct options when ordering even what type of sauce they want so the order came through completely screwed. And then there was this morning, I made an order for breakfast because I didn’t think we’d have time to go to the actual restaurant. I see a transaction go through for over $50 on my Apple Pay and assumed everything was good. After 20 mins I open up the app again to check for an update and yet I’m faced with an order summary the same way it looked before I made the order. I contact support and another 30 mins later I get informed that the order was cancelled... okay. They continue on informing me not to worry because my account wasn’t charged or that it would be reimbursed within 7 days if it did. After an hour. I expected the food to get delivered within 30-45 mins and yet they couldn’t even manage to deliver me a message when the order didn’t go through for longer than that. Ubereats it is.
    more
  • Oct 13, 2020

    By Robin Bot
    Do not get. Initially I loved the app. It had instant refunds for mistakes, so if something was wrong or missing it never felt like you really missed out a lot. Not waiting on support was a big plus. Uber bought it though and now there's no refunds, feedback doesn't do anything, and you can only report one issue. On the last 5 orders more than one thing was wrong each time, mold in food, being 30m+ late, missing several items. Now, with the new system, there is no way to get a refund beyond $5.
    more
  • They’ve changed things (UPDATE 5/23) May 23, 2019

    By Kanxizmsmosaall
    This company is unprofessional. After leaving this review, my account was suspended. There’s zero contact information for a customer service line. They have to come to you. You can’t just call them, which is ridiculous. So upon doing so, they get back in about 20-30 minutes saying my account was flagged for suspicious activity and cannot be reinstated at this time. They didn’t tell me why it was suspended (what suspicious activity was apparently being done) nor why they couldn’t fix it. This is ridiculous. You get less options and selections upon ordering. Take for example, if you order from QDoba, you should have options to add into your order because it’s all custom. You should be able to select what kind of beans, tortilla, meat, rice, etc. you don’t even get half of the options you would get in store and that doesn’t make sense. You don’t actually get to customize anything how you want it, and there’s multiple restaurants with this error. There’s no space to “add additional information” either for a sauce or something you know they have in store, but isn’t being listed as an option here. Also, the app works until you actually place your order. Then it shuts down and kicks you out of it completely to where you can’t follow the order or get in contact with someone, should you need to. This has been happening for weeks. Every time I open it, it crashes. But only after the order is made.
    more
  • Oct 23, 2020

    By HM Elks
    In using most of these delivery service apps, this app has been the worst. I cannot even create an account-every time I enter my first and last name it responds that my last name is needed. Without an account all my previous orders are not saved, and without previous orders noted on my account I receive fewer promotions. In addition, this is THE most expensive of delivery apps, not user friendly when issues occur, and can't customize your orders. Will uninstall this app immediately. Fix please.
    more
  • Disastrous app Apr 29, 2018

    By kmc3398
    Can’t even begin to describe how angry I am after not getting what I ordered AND being robbed by hidden service fee! Tried to order food but the menu was from a completely different place. Then I went with my second choice and they had the menu for a different location which led to a phone call from the driver telling me 90% of what I ordered wasn’t available. Now my actual total is completely different from what I actually ordered. App lies on status of order, I’m watching it say my order is being prepared and about to leave for delivery and that’s when I got a call to say nothing I ordered is available. Worse food ordering app I’ve used. Wow! Just noticed an additional sneaky charge, a service fee of 20%, in addition to delivery fee and tip. Unfortunately you don’t even see this until the order is done. When you’re making your order this is hidden in with sales tax but after your card is charged it shows a service fee. This is theft! If I’d have seen a service and delivery fee I never would’ve ordered, but I guess they know this. This app is getting deleted immediately. They’d make more money off repeat business if it wasn’t so shady. Instead they choose to steal extra money on a one time transaction. It’s one thing to knowingly overpay for something you want but I not only paid more than I was aware but I didn’t even get what I wanted. Even after I found out they didn’t have the stuff I wanted, my second choices were incorrect also. Total disaster!
    more
  • DO NOT USE POSTMATES Dec 21, 2019

    By Dorduda
    As a person that has been using other food delivery apps for a while I was expecting so much from Postmates. The first time I used it and item was missing and the driver did not care to clarify it with me. I thought they were inexperienced, so I let it slide. The second time I ordered the driver called and asked to repeat my order, which I did. I repeated it 3 times as to make sure they got it right. When I received my order there was a full meal missing. We were very disappointed because a person of my household had to go without their favorite food. I thought to myself “well, third times the charm”. I placed a small order, the driver called me letting me know about the “system being down” at X place, so they will comp me with a drink. My order already had a drink so I thought “wow, two drinks!”. When the driver came my order was incomplete, had an item missing which he did not mention via the phone call. And they never comped me and never gave me that “free” drink. And my food was the worst quality it has every been. I don’t know how Postmates gets their drivers, but they are fully incompetent where I live. They don’t have the decency to call when an item is not available and let the buyer know beforehand. I have never had this issue with other delivery services before I used Postmates. I’ll stick with the other ones. Suggestion: At least give some basic training to your drivers on customer service for they are the forefront of your company.
    more
  1. Not just dinner: groceries, gifts, hardware, alcohol, cleaning products, and more delivered straight to your door from virtually any store
  2. New Postmates Unlimited™ program gets you free delivery on all orders $20+ for less than $10 per month
  3. Always open! Order 24 hours a day, 7 days a week, 365 days a year - even Easter and Christmas

Reviewed by Laura S on December 28, 2017

  • Throwing money down a hole Apr 14, 2019

    By TilLil834
    Today was my third and final experience with Postmates. The first order I was charged for a protein I didn’t request and the second order I was charged for sides I did request but didn’t receive. In both cases the menu on the app did not match what the restaurant actually offered. How would I know this when I’m in an unfamiliar city. Also, both times the price was less than clear and I feel it was an expensive price to pay when I didn’t receive what I wanted. Today was the ultimate salt in the wound. My daughter and I are staying at housing in Memphis as she receives her treatments at St. Jude’s for leukemia. Options are limited as we don’t have transportation here so I thought I would give Postmates one more chance. The only thing she wants is meatballs. I found some at a restaurant downtown and placed my order. The expected wait was an hour. She was upset but it’s the best I can do. I just received a call that this restaurant that is listed on the app and that I ordered food from on the app doesn’t deliver through Postmates. Come again?! Why would you have a restaurant listed and the option to order when they don’t even work with you?! Postmates, you are awful. Thanks for letting down a sick 3 year-old again. I’ll be going back to DoorDash. The food may be cold upon delivery but at least it gets here.
    more
  • Disappointed Jul 10, 2019

    By gridbdk
    Why am I paying for the Unlimited if you guys don’t wanna take full responsibility for your drivers actions they mess up our orders and then when we report it (Postmates Support) favorited thing to say is .... *“After continuous research, unfortunately, we will not be able to take further action regarding this matter. Due to the frequent refunds on your account, we are unable to give any compensation for the next 30 days until further notice. I apologize for the inconvenience.”* !!????.... like do you really think it’s our fault your employees are ordering our food and messing it up or completely not delivering our food at all!!? Like I lost track of how many Postmates drivers have ran off with my food and Postmates only response is the one above its obvious that these people are strangers and all of them are NOT good and they’re going to mess over people food or simply not deliver it and take it, so how about you stop making your customers feel like it’s their fault that their food was incorrect or not delivered or half of their order is missing.....because its not it’s YOUR responsibility to take care of what happens to your customers food that is supposed to be delivered especially your Unlimited Members.
    more
  • They’ve fallen apart Nov 22, 2017

    By Yaritza789
    So when I first downloaded the app probably I year ago I thought it was great. Fast forward to the last few times I’ve used it and now I’ve gotten orders that are completely wrong. When you go to certain restaurants (BWW for example) they clearly don’t have the correct options when ordering even what type of sauce they want so the order came through completely screwed. And then there was this morning, I made an order for breakfast because I didn’t think we’d have time to go to the actual restaurant. I see a transaction go through for over $50 on my Apple Pay and assumed everything was good. After 20 mins I open up the app again to check for an update and yet I’m faced with an order summary the same way it looked before I made the order. I contact support and another 30 mins later I get informed that the order was cancelled... okay. They continue on informing me not to worry because my account wasn’t charged or that it would be reimbursed within 7 days if it did. After an hour. I expected the food to get delivered within 30-45 mins and yet they couldn’t even manage to deliver me a message when the order didn’t go through for longer than that. Ubereats it is.
    more
  • Money minded poor service Jul 14, 2018

    By fly away PM
    We loved PM when they first started. The quality of their service has gone down. Postmates has the advantage that they will deliver from anywhere however they have fundamental flaws: 1- No customer service phone line 2- Their email response to problems is generic and not problem focused (they have a scripted email) 3- Their delivery and ‘other’ fees are higher than their competitors for all restaurants far or close 4- They are hiring inexperienced drivers, drivers who can’t read or speak English and at times dishonest drivers. If the driver can’t find your place they simply complete the order and say it was delivered even if it wasn’t as they cannot move on to another order without doing that. This is dishonesty and should be addressed more affirmatively by PM in their emails to us. In those instances Postmates will respond with generic emails to our concerns , at times refund us after going back and forth a few times but they never address the driver concerns. These drivers should not be on their roster. It worries us that if they are ok with delivers who lie then they are ok with unsafe drivers as well. It’s concerning.
    more
  • Oct 2, 2020

    By PAMELA PARRISH
    I love to get food from Postmates but the app could be better. I like to see the menu to order from some say describe what you want and we will pick it up. I do like the way you leave a tip after you receive your order. Everywhere else you add it when you place your order and you don't know how their service will be.
    more
  • Oct 20, 2020

    By Taraya Bell
    The app itself is great. Although I wish there were options sometimes to leave a note with restaurant for dietary reasons but I still like them better than ubereats personally. Sometimes it's less expensive not always but most. The feature of being able to add special notes would probably take my rating up one star. Other than that they are great. I use it about 3 times a week.
    more
  • Oct 23, 2020

    By B. G.
    Good First Experience But Changes Are Needed! Matthew in the Blue car, you delivered to me this evening and you were GREAT! We spoke about GPS for a moment. I fat thumbed your rating to a thumbs down. When I tried to report that issue (i thought that i could do that by pressing the button it was covering up the tip so it gave 12% tip instead. I sent a support ticket in hopes that it would get back to the right team and you would get your props. Postmates needs a feedback system for drivers
    more
  • Oct 25, 2020

    By Cam Rodriguez
    Love it! Its convenient and a good way to get alot of different things delivered. I just dont like getting my order canceled for whatever reason and still get charged, it makes it inconvenient to order from somewhere else at that moment after being charged from the previous canceled order. Its also a tad bit pricey, but it can be very convenient! 4.0 stars
    more
  • Please update Starbucks options or add notes option Aug 7, 2020

    By MarisaVictoria
    One thing you can find in the actual Starbucks app but not on the Postmates menu for Starbucks is the option to add how ever many number of extra pumps of Chai to an Iced Chai Latte. It would need to be its own new line item that would allow you to increase or decrease the total number of pumps, just as in the Starbucks app (and not just adding it as an option under syrups or elsewhere that would just tick a box without offering a total number). This could also be remedied if you brought back the notes section option for Starbucks orders. For example, I would order an iced chai with 2 extra pumps of chai *every day* if I could get it made this way. Without it, there’s not enough of the spicy chai flavor that I love. What I tried as a solution for a while was placing the order and then texting the Postmate to ask them to request the extra pumps (it doesn’t cost extra) but that only had success maybe 50% of the time. They often don’t read the texts, or ignore them or see it once it’s too late and rarely answer calls. Postmates would make more money off me every day if this was fixed :)
    more
  • Oct 24, 2020

    By Ashley Elizabeth
    Prices are okay. Discount codes offered often that help make things cheaper. But the gps tracking is horrible. Can't see the drivers current location while they're on their way to drop off your delivery and the estimated time changes off and on. On minute, it can say they're 3 min away but change to 15 whole showing the driver in the same spot. But they end up showing up at 3 minutes like normally announced.
    more
  • Average Mar 25, 2019

    By Laur245
    The app usually works but I wish they had a phone number for instant support. I never know if I should order a new meal elsewhere or wait around cranky and hungry until someone emails me back. Usually a helpful response takes at least an hour. Postmates will send you an email with someone attempting to respond by pasting the answers to their FAQ in the response...as if users haven’t already read the FAQ / used the app before. It’s a tad insulting. Most of your experience will depend on how ambitious your driver is. Some of the drivers seem a tad entitled while others are excellent. I usually tip between $4 and $8, but I’ll tip lower if the driver complains about having to take an elevator or park their car. I also wish drivers would confirm the order before leaving the restaurant... I’ve gotten the wrong food on several occasions. Perhaps if postmates shared the average customer tip with the drivers, the drivers would make more of an effort making deliveries for customers that do want to pay well for convenience. Also, don’t bother with unlimited. I tried this and they just tacked on a higher “service” fee instead of a “delivery” fee—either way, you end up paying extra in addition to your membership. In my opinion, unlimited is pointless unless all extra fees (apart from taxes obviously) are eliminated.
    more
  • Unbelievable Customer Service Jan 9, 2020

    By AlvinLocke7
    I will never order from Postmates again I urge you all who read this to do the same. I have never written a review in my life but I feel like this needs to be done. I ordered food on New Years Eve three times just to have only one order actually be delivered. One of my friends ordered from Uber Eats and I chose Postmates. We ordered at the same time and his arrived within 30 minutes. My first order continued to say it was being delivered just to have the driver pull over a mile a way from the location I was staying at and not contact me. The driver then called me and told me to cancel my order. I canceled and tried to order more food but the same exact thing happened AGAIN! Foolish enough to trust Postmates to give me my refund for the two canceled orders that totaled over $80 dollars, I decided to order once more. I expected there to be some type of refund, however, I was still charged for food I never got and the help center on the app and the Postmates website was the most useless website I had ever seen. It made me think that I would get my refund eventually and 8 days has went by and no luck. I ended up calling customer service just to find out that their refund policy is 5 days which not even on the help service! DO NOT USE POSTMATES OR YOU WILL GET ROBBED!
    more
  • Great options, terrible loopholes for bad service outcomes Jan 23, 2020

    By Lomac1985
    I’m torn. Love the convenience and restaurant options, but when something goes wrong (and that’s about 70% of the time), the customer is left with few options to have the order fixed or refunded. Most common issues: majority of food arrives cold because couriers don’t pay proper attention to how they transport he food - this sometimes is a basis for refund/discount but most often not. If I wanted to use the oven to heat food up I wouldn’t be paying a premium for someone else to deliver. HORRIBLE. Next, often an order will be confirmed but you won’t find out they can’t get someone to deliver in the area until 30/45mins + after the order was placed so then you have to start at square one and wait almost 2 hrs for food or give up. Again HORRIBLE customer experience. Next, the delivery folks very often don’t make sure the order is correct before leaving the restaurant or make sure they grabbed the right item. Again again - HORRIBLE. Then you’ve paid for something you don’t want and again this is most often not handled properly by customer service and the delivery person refuses to go back to make it right. All these issues expose major cracks in the service and make you really question if it’s worth the money.
    more
  • Address location can sometimes lack accuracy May 29, 2020

    By moxxxxie
    Usually, Postmates have the fastest delivery times. However, it would be helpful if users could adjust the pin on the map for their address. My experience is that the pin shows up in the center of my apartment complex but my apartment is near the back. I’ve had orders not get delivered or the Postmate has to spend an inordinate amount of time finding me, even if I have very specific directions included on where I am in the complex, because they just go straight to the pin. If I use current location instead, the pin is accurate but it changes my address to a nonexistent generic street name (Apartment Rd) and several times Postmates have used it in navigation apps and end up all over town, not even close to me, I guess not noticing the address is not taking them to the pin. Who knows. Either way, I have issues with delays or missing deliveries constantly because Postmates often can’t find my apartment easily, particularly at night, if I use the correct address. It would make sense to cater to their expectation and allow both entering the address and adjusting the pin within a set distance for accuracy, like [competitor D]’s app which is worse in every other way but this one. Thanks for reading.
    more
  • They’ve changed things (UPDATE 5/23) May 23, 2019

    By Kanxizmsmosaall
    This company is unprofessional. After leaving this review, my account was suspended. There’s zero contact information for a customer service line. They have to come to you. You can’t just call them, which is ridiculous. So upon doing so, they get back in about 20-30 minutes saying my account was flagged for suspicious activity and cannot be reinstated at this time. They didn’t tell me why it was suspended (what suspicious activity was apparently being done) nor why they couldn’t fix it. This is ridiculous. You get less options and selections upon ordering. Take for example, if you order from QDoba, you should have options to add into your order because it’s all custom. You should be able to select what kind of beans, tortilla, meat, rice, etc. you don’t even get half of the options you would get in store and that doesn’t make sense. You don’t actually get to customize anything how you want it, and there’s multiple restaurants with this error. There’s no space to “add additional information” either for a sauce or something you know they have in store, but isn’t being listed as an option here. Also, the app works until you actually place your order. Then it shuts down and kicks you out of it completely to where you can’t follow the order or get in contact with someone, should you need to. This has been happening for weeks. Every time I open it, it crashes. But only after the order is made.
    more
  • Menu loading problems and last minute cancellations Sep 3, 2020

    By Tyrikal74
    I have been using postmates for my primary meal delivery service during a self quarantine period and have found it frustrating that there have been several occasions where the specified restaurant menu will not load properly. The screen opens with the category filter bit no menu options are shown or selectable. Additionally, I have done advanced orders the day ahead to avoid long wait times during peak periods, my orders were confirmed, but at the last minute I find my order was arbitrarily canceled without cause noted. This leaves me to scramble to find a new meal and then wait an additional 30 minutes to an hour for it to be delivered... My final issue has to do with the fee transparency. All fees are rolled up into a single service fee line item with no description for what services specifically are being provided. Is it a restaurant fee for their participation (seems like they do little work outside of standard pickup) is it a technology fee for using the app? Is it a hidden delivery fee to pay the courier? Also they base the default courier tip based on the price of the delivery which makes no sense, the courier has no relation to the effort taken to prepare the food and the service provided is only to pickup and drop off the food. This typically warrants a tip for the service but you would use a flat rate (or distance driven) metric.
    more
  • Postmates Fleet team review Aug 23, 2018

    By Danman210
    The payout is too low. You have to drive too far to pick up the delivery and then drop it off to a customer. Your talking about a 9 min drive to pick up the order and than another 12 min to drop it off to customer. All this wear and tear plus fuel for $5.61 no cash tip and barely any tips from customers. To much up and down I barely do 5 delivery’s a day because well first of all everything is far away! To pick up food and than to go drop it off to customer. It never tells you how far your going so you have to gps the address before you accept an order. But after picking up the order you won’t know how far your going to drop it it off to the customer until you type in the customers address and you realize it’s way to much driving for $5-$6 per delivery for the most part. The app itself needs to upgraded and the PAYOUT FOR DELIVERIES NEEDS TO INCREASE MAJORLY! From 9 deliveries only 3 people tipped me. So nevertheless if the customers aren’t going to tip for our services than Postmates needs to increase our PAYOUT. Even when I’m using the (Scooter) as my vehicle preference the app will try and send me on a 17 min drive just to go pick up the food! that’s not including the drop of delivery to the customer.... 👎🏼👎🏼🤦‍♂️😭 I’m not feeling Postmates to much right now! And I still have been paid for any of my deliveries...
    more
  • Could do a lot better Aug 14, 2019

    By littlepissed
    I make at least 1 order a day from Postmates. I would say about 40 percent of the time my order is messed up. I probably spend $300 a week here and all it takes is for the postmate delivery driver to double check the order and make sure that everything is correct from the restaurant. It ruins the entire meal for me and my family when even just one meal is wrong because it takes an hr for the correct meal to come (if it’s still even available) or I have to go get it and when having a daycare with many many kids and not a big enough vehicle at all times of the day/night is not easy. I end up using postmates because there is more of a variety but, I honestly wish there was something better and I wouldn’t have to because even when bringing up these errors they have a different person emailing me every time so each time I have to explain everything that happened and even when I do I get refunded and nothing extra which mind you I’ve been in customer service for 10+ years and am 26 years old I don’t ask for handouts BUT as I said when I spend at LEAST $300 a week at this place and it takes 2 hrs going back and forth to even get a refund for the meal I never got to begin with, it is quite frustrating that I have to keep going back when they don’t give me a reason to want to
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  • Used to be the business and now... Sep 28, 2017

    By just_marsh
    I haven’t gotten a complete or accurate order in my last 5 deliveries. Numerous times have been delivered with out eating utensils, drinks have been forgotten and when you try to contact someone about any issues they run you around websites where there’s no contact option so after you find yourself running around in circles you give up and nobody’s even notified of your issue and when you do send in an issue nobody ever responds and you are left disappointed and hangry. Nothing worse than being hangry except being gang Ry and excited about the meal you just ordered coming and it comes wrong and nobody will do anything about not even a sorry sir we messed up and we’ll do our best to remedy the situation or take care of your next meal for you. Nope, nothing but disappointment and anger and an unsatisfied stomach and then somebody will come along and pay to get this taken off because people’s satisfaction doesn’t rate nearly as much as money does. So time to try one of the other guys now as Postmates wasn’t just #1 because they were first to do it, they were number one because they were the first to I do it right but it seems they worry too much about the competition instead of their clients satisfaction so this dissatisfied client is going to take my business elsewhere.
    more
  • Oct 13, 2020

    By Robin Bot
    Do not get. Initially I loved the app. It had instant refunds for mistakes, so if something was wrong or missing it never felt like you really missed out a lot. Not waiting on support was a big plus. Uber bought it though and now there's no refunds, feedback doesn't do anything, and you can only report one issue. On the last 5 orders more than one thing was wrong each time, mold in food, being 30m+ late, missing several items. Now, with the new system, there is no way to get a refund beyond $5.
    more
  • Oct 23, 2020

    By HM Elks
    In using most of these delivery service apps, this app has been the worst. I cannot even create an account-every time I enter my first and last name it responds that my last name is needed. Without an account all my previous orders are not saved, and without previous orders noted on my account I receive fewer promotions. In addition, this is THE most expensive of delivery apps, not user friendly when issues occur, and can't customize your orders. Will uninstall this app immediately. Fix please.
    more
  • Disastrous app Apr 29, 2018

    By kmc3398
    Can’t even begin to describe how angry I am after not getting what I ordered AND being robbed by hidden service fee! Tried to order food but the menu was from a completely different place. Then I went with my second choice and they had the menu for a different location which led to a phone call from the driver telling me 90% of what I ordered wasn’t available. Now my actual total is completely different from what I actually ordered. App lies on status of order, I’m watching it say my order is being prepared and about to leave for delivery and that’s when I got a call to say nothing I ordered is available. Worse food ordering app I’ve used. Wow! Just noticed an additional sneaky charge, a service fee of 20%, in addition to delivery fee and tip. Unfortunately you don’t even see this until the order is done. When you’re making your order this is hidden in with sales tax but after your card is charged it shows a service fee. This is theft! If I’d have seen a service and delivery fee I never would’ve ordered, but I guess they know this. This app is getting deleted immediately. They’d make more money off repeat business if it wasn’t so shady. Instead they choose to steal extra money on a one time transaction. It’s one thing to knowingly overpay for something you want but I not only paid more than I was aware but I didn’t even get what I wanted. Even after I found out they didn’t have the stuff I wanted, my second choices were incorrect also. Total disaster!
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  • DO NOT USE POSTMATES Dec 21, 2019

    By Dorduda
    As a person that has been using other food delivery apps for a while I was expecting so much from Postmates. The first time I used it and item was missing and the driver did not care to clarify it with me. I thought they were inexperienced, so I let it slide. The second time I ordered the driver called and asked to repeat my order, which I did. I repeated it 3 times as to make sure they got it right. When I received my order there was a full meal missing. We were very disappointed because a person of my household had to go without their favorite food. I thought to myself “well, third times the charm”. I placed a small order, the driver called me letting me know about the “system being down” at X place, so they will comp me with a drink. My order already had a drink so I thought “wow, two drinks!”. When the driver came my order was incomplete, had an item missing which he did not mention via the phone call. And they never comped me and never gave me that “free” drink. And my food was the worst quality it has every been. I don’t know how Postmates gets their drivers, but they are fully incompetent where I live. They don’t have the decency to call when an item is not available and let the buyer know beforehand. I have never had this issue with other delivery services before I used Postmates. I’ll stick with the other ones. Suggestion: At least give some basic training to your drivers on customer service for they are the forefront of your company.
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  • Oct 7, 2020

    By RRV
    I got a full year subscription that is about to end. In my experience, I enjoyed the $10 minimum cart, but now they raised it to $15! Good luck to singles or students that never pay more than $15 for yourself... The fees are ridiculous and compare the prices of the food to the real restaurant website and other platforms.. you're getting robbed. The countless drivers who do multiple orders will leave your food cold even though you're the closest to the restaurant. Also, now you're FORCED to tip!!
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